PUBLIC LIBRARIES
EXTENDING SERVICES, ENGAGING Users
INN > T u c h
Volume 22, Number 3 December 2008
Lights, Camera, Programs! at London Public Library
The lights come up in the Wolf Performance Hall at the London Public Library (LPL)
in London, Canada. The crowd applauds. Out walk the musicians who treat the
large crowd to a concert. It’s a perfect example of how today’s libraries are about
more than just trusted information, they are dynamic places that attract community members and the general public inside their doors. As Kathryn Baldock,
Community Outreach and Program Services Assistant puts it: “Programs are a
core delivery stream right up there with books. To promote them and make them
accessible is good for us and the public.” Your library may not have a concert hall,
but the events being offered today by LPL include essential library programs such
as literacy, author readings, and education courses common to libraries worldwide.
As libraries evolve to make programs a core service, Innovative has extended Millennium to meet
the challenges they face for publicizing and managing this essential arm of service. Today, LPL staff
use Program Registration, Innovative’s web calendar and program management solution, to manage and publicize over 500 programs—from Books
For Babies to Financial Management for Senior
Citizens. Of course, not every library has a 370-seat
continued on pg. 2
Unleashing Local History at Scottsdale Public Library
Content Pro makes the library home for community common ground
Scottsdale, Arizona, is just barely 50 years old, a post-war baby that gained momentum with the popularity of air-conditioning. Library staff tell us it’s the perfect time
to preserve the city’s history, while founding citizens can share stories and pictures
that are easily augmented with sound and video. It’s the prerogative of public
libraries to collect the photos, artifacts, and documents that historians could someday mine for understanding and context, but Scottsdale Public Library (SPL)
wanted to step beyond the bounds of “archive.” Its vision is to build a community portal for shared history that serves residents now, providing access to personal memories and a connection to neighbors, and providing ready-access for
historical research of all types.
continued on pg. 8
In This Issue:
Lights, Camera, Programs! at London
Public Library.............................................. 1
Unleashing Local History at Scottsdale
Public Library.............................................. 1
Meeting the Self-Service Challenge
within Library Walls ................................. 4
Interview: “Back Stage” at London
Public Library ............................................. 6
Plus...
Get a Running Start on Your ERM
Implementation ......................................... 9
NPR Radio Host to Keynote Directors
Symposia . .................................................. 9
Innovative Libraries Excel in Hennen’s
American Public Library Ratings ......... 10
Library Briefs............................................. 11
New Innovative Libraries ...................... 12
What’s Up at Innovative ......................... 12
See Innovative @ . ................................... 12
See INNOVATIVE at ALA Midwinter 2009
Encore Booth #1319
Innovative Booth #1204
INN-Touch is published quarterly
by Innovative Interfaces, Inc. ©2009
continued from pg. 1
theater, and LPL’s most common programs are for children and their parents.
Publicizing the Productions
For libraries using WebPAC (or Encore!), making programs part of the catalog results connects users with
opportunities they would not have known about otherwise. “The biggest benefit of Program Registration is
raising awareness and marketing what we offer,” says
Eeva Stierwalt, ILS Solutions Specialist. “This happens
through our web calendar and the WebPAC. The public
can discover any of our programs when they search our
WebPAC for books and other traditional offerings. It’s
always current, down to the minute. Of course, the event
calendar is the centerpiece. It can be browsed by month
or day, or searched by topic, intended audience, or branch
location.
Stierwalt continues: “Because all programs appear in
WebPAC, users can click on “babies” on the Did You
Know web page and go straight to information about all
related programs at any branch.” Staff are free to apply
any subject headings or keywords they want, including
intended audience or location to create even more access
points.
Program Registration has also made program information more readily available to the marketing staff who
publicize events. In fact, the last half of LPL’s quarterly
magazine, Access, has always been devoted to program
listings. With Program Registration, library staff can now
export a schedule directly from Program Registration
into a graphic-design program. Says Stierwalt: “Time
saved just for a marketing person, let alone library staff,
has been huge. LPL staff use the Create Lists feature in
Millennium to output the data. We use Program
Registration to divide the schedule by locations, programs, date, and intended audience and display them
with neat columns.”
The Audience Experience
The web calendar gives users an easy way to find programs by location, subject, or date. The calendar also
extends the database scoping functionality LPL purchased
for their Millennium system. In simple English, users get
to see results of programs at any of LPL’s sixteen branches just as they would books. The calendar also allows
Innovative’s Program Registration offers this elegant, web-based library calendar to users, along with discovery of
programs in catalog searches, online patron registration, integration with My Millennium, and more.
limiting by multiple subjects so users can find any topic
relevant to children or teens across the entire system.
Users can also start with a branch or location near their
home and see everything offered there. A simple link
from the calendar allows users to register for LPL programs with their library card number and those without
a library card can get a temporary number on-line using
Millennium’s Online Patron Registration.
In addition to the calendar that makes information available to the community as a whole, Program Registration
also folds its information into a user’s personal interactions with the library. Says Stierwalt: “In My Millennium,
we call it ‘my account,’ users can see that they have been
registered for a session, or their place in line if they are
on the wait list. If a user is on the waitlist, and another
user drops, he or she can tell they have been registered.
The system can also pair this status change with an automatic notification email.”
Program Registration LPL
LPL staff recommend these pages for a taste of
their Program Registration implementation.
Make sure to check back in January 2009 when
they launch the latest version of the product.
• Landing Page:
www.londonpubliclibrary.ca/programs
• Monthly Calendar Page:
http://catalogue.londonpubliclibrary.ca/iii/
calendar/month
• Program Portal:
http://catalogue.londonpubliclibrary.ca/
screens/programs.html
• List of Programs by Branch:
http://tinyurl.com/4jqljg
LPL’s Cast and Crew
Program Registration helps staff manage around 3800
sessions at any given time. Says Stierwalt: “As soon as
we started the training with 150-plus staff they felt very
comfortable because they use Millennium Circulation
every day. Program Registration integrates fully with
Millennium and its features are a logical extension. Our
staff is familiar with either creating item records and/or
adding patron records to Millennium, so they are quite
familiar with the process.”
• My Life—Leisure, Sports, and Travel:
www.londonpubliclibrary.ca/node/10
Says Stierwalt: “For a single offering, like Books For
Babies, we are easily able to offer lots of sessions and
sections of the program, once the base program record
is in the system. During busy times, if we cancel or move
a session, we batch email all the registrants and anyone
on the wait-list. It’s easy because we can do this within
Millennium without an email client.” In addition, Program
Registration has eliminated the need for an additional
“rooms database.” Now staff can avoid room conflicts
by simply consulting the integrated room calendar when
prompted.
The Show Must Go On
Program Registration is also a long-term tool for improving and marketing services. Because staff fix their schedule up to a year in advance, users can learn about relevant
programs well ahead of their start dates. Once a program
like Books for Babies is complete, staff use the evaluation field in the program record to share information as
to how to improve service in the future.
Says Stierwalt: “I think we’re going to get a lot more
registrations with the new capabilities because users can
discover the information easily. It will be phenomenal.”
IMAGE???
London Public Library manages over 500 programs
including Books for Babies (above).
Meeting the Self-Service Challenge within Library Walls
Express Lane Goes Beyond Traditional Self-Check
One of the most dramatic changes in retail service over
the past two decades has been the level of independence
demanded by the customer. Emerging in the advent of
ATM machines and honed in gas stations and grocery
stores, self-service has become a standard for convenience as customers expect to navigate their experience
unencumbered. Libraries have supported self-service
for many years with a variety of innovations, including
self-check stations that allow library patrons to check out
their own materials, and the popular self-service, holdspickup shelves in place in many public libraries worldwide.
Libraries are driven not only by the demands of customers who expect self-service, but by the accelerating volume of circulation. As growth outpaces staff additions,
libraries have sought technology that can improve both
efficiency and quality of service (the hallmark of good
libraries).
“Self-check helps us keep pace with our ever-increasing
circulation,” says Kathy Halloran, Systems Administrator
for Colorado’s bustling Jefferson County Public Library.
“We’re transitioning all our branches to self-check and
operating just a small desk for new cards and questions
about accounts.”
Self-check is a wildly useful technology, but price and
bulky machinery have often been barriers in an industry
that lacks both funds and space–it’s an advance that has
simply not been an option for a variety of libraries.
Product developers at Innovative set out to solve that
dilemma. In the past, the Millennium ILS has included a
graphical self-check application and a robust Standard
Interface Protocol (SIP2) interface, the latter enabling
communication between it and third-party self-check
machines. But the company wanted to create a more
intuitive, one-stop system.
The answer came in Express Lane, a next-generation
self-check system that makes full use of Millennium and
requires only a typical PC to operate. Express Lane scans
barcodes with any standard reader or RFID pad and
updates the transaction information system-wide, including the patron-specific information in their My Millennium
account. Express Lane also enables users to check out a
stack of RFID-tagged books in a single stroke, and will
notify users if one fails to register. E-commerce capability, including credit-card swipe technology, allows patrons
to not only review their accounts, but take care of fines,
too.
Express Lane provides greater independence for the
patron in a technological environment they understand.
Eric Leckbee, Product Manager for Express Lane, feels
it’s a breakthrough technology that levels the playing
field for libraries, allowing even small, budget-strapped
libraries to deliver self-service options to their patrons.
“Self-check is expected. It’s patron empowerment that
allows them to construct their own interaction. More
important, it frees staff to be out in the stacks with the
customer rather than behind a desk.”
Self-Check of Today: Before Express Lane (left) and After (right) at Ft. Collins Library (CO).
Halloran agrees. Jefferson County Public Library launched
Express Lane in 2006 and found that staff–freed from the
confines of a desk–could enjoy higher-quality interaction
with patrons. With the productivity gains realized, staff
say that the library has put greater emphasis on the social
aspect of visiting a library, adding richer programming
and Web 2.0 elements to its outreach.
Jefferson County’s Colorado colleagues at the Fort Collins
Regional Library District launched Express Lane earlier
this year and have found patrons are responding to the
speed and simplicity of the system with enthusiasm,
embracing it particularly when time is of the essence…
for example, when a rush to check out came one Sunday
just before the Denver Broncos game opener.
“The process is as simple as placing a stack of materials
on a counter, scanning a library card and pressing a
‘done’ button on a computer screen,” wrote Fort Collins
Coloradoan reporter Kevin Duggan of the library’s use
of Express Lane. “A list of checked-out items is displayed
on the screen and a paper receipt is printed.”
“There was a learning curve, but it was
minimal. So minimal that 91% of the
check-outs at our busiest branch are
using Express Lane.”
— Kathy Halloran, Systems Administrator,
Jefferson County Public Library (CO)
Martha Knott, Technical Services Coordinator of the San
Antonio Public Library, feels simplicity is essential when
getting patrons to adapt to any change in the library.
While it’s vital for the library to move forward, patrons
can be nostalgic about “their” public library and unsure
about technological advances. Fort Collins uses library
volunteers to encourage patrons to try the self-check
option and then, walk them through the process.
The lack of big, bulky machinery also allows easy reconfiguration of space. A library on the brink of renovations
or expansion needn’t wait for construction to complete
to implement Express Lane (which can deliver a burst of
efficiency just when the library needs it most).
The system itself is modular, and allows libraries to select
the optional hardware such as touch screens that they
want to use. Security options allow libraries to vary privacy levels and deny automated check-out by patron
type. Because it integrates with Millennium, circulation,
usage and other statistics are easily available.
Express Lane also has a positive impact of staff workflow.
“Staff members put a stack of books on the ‘circ’ pad at
once and all the appropriate windows pop up on the
[computer] screen. It’s all right there in front them where
they need it,” says Knott. “The optional Item Status API
even switches all the security chips to the correct setting.
The staff loves it.” No more gate alarms going off without a reason!
Halloran feels the productivity gains are essential to keep
up with busy libraries and busy people. “We keep the
staff’s heads above water and give patrons more power
to take care of what they need to take care of. We understand that people don’t want to stand in a long line. [With
Express Lane] they can do it all themselves…cancel a
hold, renew an item, grab their holds, then check them
out and go,” she says. “We want as many barriers as
possible removed.”
New Look for INN-Touch
This issue of INN-Touch features a new design,
which includes the company’s new color palette
and Innovative’s new company logo (pictured).
“There was a learning curve, but it was minimal,” says
Halloran. “So minimal that 91% of the check-outs at our
busiest branch are using Express Lane.”
Simplicity aside, Leckbee feels the flexibility of Express
Lane is one of its strongest features for library management. “Because it uses any PC, the library decides what
the hardware will be. They have complete control of the
presentation and location,” he says. It allows for temporary placements, say, to support an author reading. A
stack of the author’s books can be placed on a table,
along with a PC loaded with Express Lane. Patrons who
are interested can simply check out a book on their own,
reducing both the staff needed to manage events and
impact on the rest of the library. “With Express Lane,
efficiency rates go through the roof,” says Leckbee.
Dean Hunsaker, Innovative’s Graphic Designer,
created the new logo in-house. As Innovative’s
products evolve, so does the company “look,”
although the dedication to meeting technology
challenges remains. INN-Touch will continue to
emphasize stories from our partner libraries and
recent technology developments from the company. As always, we welcome your feedback on
the newsletter and invite you to share news from
your library with us by writing pr@iii.com.
Interview
Interview: “Back Stage” at London Public Library (Canada)
Hands-on Community-Outreach Staff Discuss Program Registration
Kathryn Baldock and Jacqui Denomme
serve in Community Outreach and
Program Services to coordinate London
Public Library’s (LPL) programs. See the
cover story (p. 1) for an overview of how
LPL publicizes and delivers its program
services.
What is your role at LPL?
Baldock: Our positions were created a
year ago to manage programs more centrally and expand their impact. We play a
systems support role to staff at the
branches and we take questions from the
public about programs.
Denomme: Community Outreach and
Program Services is part of a broader initiative to manage the LPL’s activities. It’s a
centralized responsibility. We work directly with Innovative’s Program Registration
product and we are the key contacts with
event-related staff across the sixteen
branches. We also support the public as
outreach specialists.
How has implementing
Program Registration
affected staff operations?
Denomme: Managing programs is a lot
easier in the planning stage, for example,
because we can avoid duplication of
effort across the system and have the
data work for us in multiple ways. With
Program Registration, there is also a lot
of information in each program record.
Once it’s there, it’s available across the
system.
Innovative’s added all kinds of
“program-related
metadata that we
kept on paper or only dreamed
of. For example, we have an
evaluation field in the program
record that helps staff to collect
ideas for improvements.
”
—Jacqui Denomme
Community Outreach and Program Services Assistant
London Public Library (Canada)
Baldock: We can now create subjectheadings in Program Registration that
cover events across all our branches.
These are worked out in advance and
include topics, intended audiences, etc.
These become searchable in the web calendar or enable hyperlinks that connect
to search results in the WebPAC.
Program Registration also helps when
what we’re talking about is not a “library
program” in the
traditional sense.
We currently use
program registration to book
exams, which we
proctor four times
a week. We are
also planning to
manage all of our
staff-training programs in Program
Registration.
Poster for a reading at LPL
How do you add new programs?
Denomme: A new program record takes
about five minutes to create. Then, staff at
each branch can attach their section information to a main program record. If a section of a program is cancelled at one location, staff can easily transfer registrants to
another section. This information is
immediately available to the staff or users
at any branch they walk into.
How else does Program Registration benefit users?
Community Outreach and Program Services works to
promote and manage hundreds of children’s programs
like this one.
Baldock: We offer the public many paths
to locating library events and programs—
the home page, the web calendar,
WebPAC search results, and special pages. For example, we built a My Life:
Leisure, Sports & Travel webpage, which
links directly to related programs like concert and theater listings, language classes,
senior citizen’s driving, and so on.
Baldock: Programs are a core delivery
stream right up there with books. To promote them and make them accessible to
customers and to staff is good service for
everyone.
Denomme: The integrated workflow with
our Millennium ILS means better service
for our public. The information is more
detailed and current, and more accessible,
than it could be otherwise.
It also acts as a kind of reference tool. If
someone calls a particular location to find
out what we are doing for Mother’s Day,
its staff can search the web calendar and
quickly get a listing of all programs
throughout our system.
How has the development
partnership with
Innovative progressed?
Denomme: Innovative’s added all kinds
of program-related metadata that we kept
on paper or only dreamed of. For example, we have an evaluation field in the
program record that helps staff to collect
ideas for improvements. We also asked
Innovative to add a publicity field for our
marketing department. This can be loaded
into our newsletter, called Access, along
with the basic program details. LPL is a
great test case for the product because we
work in a complex, high-volume environment.
continued from pg. 1
Inspired by the Arizona State Library’s Arizona Memory
Project, the SPL applied for Library Services and
Technology Act (LSTA) grants that would bring that vision
alive. Like most libraries, SPL had already begun a collection of historical photos, many gathered from community organizations. Leigh Conrad, Lead Librarian of
the Scottsdale Room, which holds the city’s historical
archives, described it as “an entry-level, digital library
of photos. But it was stuck in the catalog. It wasn’t crawled
and access was a problem.”
Conrad and her colleague Aimee Fifarek, SPL’s
Technologies and Content Manager, had spotted a new
product from Innovative that intrigued them: Content
Pro, a solution that promised broader discovery of the
digital images now only described in the online catalog.
When their grant funding came through, SPL joined with
Innovative as a Content Pro development partner, ultimately migrating a wealth of history from the bounds of
MARC Records to the open web.
Fifarek says that Content Pro hit all the right buttons:
web-based, accessible by search engines, and compliant
with the Open Archives Initiative (OAI). Indeed, Content
Pro makes metadata and all types of digital files fully
searchable in a variety of contexts, including search
engines and OAIster, a union catalog of digital resources
(www.oaister.org). Fifarek also liked that Content Pro
metadata can be harvested into the Encore discovery
interface, making it easy for patrons to find digital historical items among the SPL’s other resources. In the
Encore environment, patrons can add tags to these
records to contribute local knowledge to the shared collection.
“Content Pro is more powerful and
cohesive than other digital library tools
because it’s OAI compliant and easy to
use by any staff member.”
—Aimee Fifarek, Technologies and Content Manager
With grants and a partnership with Innovative, what the
SPL started in 2005 with 69 photos would become a major
initiative to digitize Scottsdale history, encompassing
such partners as the Jaycees, the Historical Society, and
community members at large.
SPL first trained staff on the simple process of scanning,
and then describing, items with Content Pro–a task akin
to sending an email. Fifarek says that staff involvement
This image of E.O. Brown,
Scottsdale Rancher and
Businessman, is part of
the library’s local history
collection.
was a key to spreading
enthusiasm for the project
and making a personal connection. To make training
fun and fulfilling, they
anchored it to a project. “We
started with the history of
the Scottsdale Public Library,
which is almost as old as
the city itself,” she says.
“Staff brought in a lot of
their own pictures, which
really invested them in the
training.”
SPL was committed to taking that investment to the community at large. “History
must be relevant at the personal level,” Fifarek says. The
Library began hosting scanning sessions that allowed
residents to contribute to the project. Through the sessions and with staff members as connecting points,
residents add their photos to the collection. Conrad says
the sessions provide a venue for people to come together–librarians included–on their common ground, talking
about photos and their contexts. At the sessions, release
forms are kept handy so that photos can be used in
exhibits of all kinds. Fifarek says because they’re on the
open web, these personal memorabilia are more readily available to those that contribute. “It makes them
more accessible for contributors, and makes us more
successful, too.”
SPL also holds nearly 500 photos in its catalog that are
being migrated to Content Pro. Once scanned for Content
Pro, the photos can be used for a variety of projects.
“Content Pro handles multiple files for one record,” says
Fifarek. “Content Pro is more powerful and cohesive than
other digital library tools because it’s OAI compliant and
easy to use by any staff member.”
The power of Content Pro to combine multimedia elements with associated files–for example, text files that
add background–is an important element for future plans
for the Scottsdale history project. SPL also plans to collect video and audio files for streaming. These oral histories will capture the immediacy of history in ways that
will become ever more valuable as time marches on.
Both Fifarek and Conrad see the history project as a deep
connecting point between the SPL and the community
it serves. Says Fifarek: “This project puts our expertise
out there in a forum that people understand. Now, we’re
unleashing our history on the world.”
Get a Running Start on Your ERM
Implementation
Are you considering an ERM solution but concerned
about the time and effort to implement? Innovative gets
your library up and running quickly by streamlining the
implementation process and providing shortcuts to manage your electronic resource collections. Here’s how we
do it …
Create Resource and License Records
Electronic Resource Management includes over 300
records of the most commonly-used resource providers
found in both academic and public libraries, or we can
load the library’s own resource records if they exist in a
loadable form. Existing license and contact records can
also be imported from a variety of electronic formats or
created from scratch using the ERM record template
library.
“We’re very excited about our recent
ERM implementation. Innovative
Interfaces eased much of our fears about
its installation and did a superb job when
training our staff. We are very thankful
for your help!”
Load Coverage Data
Once you have created or imported resource records in
ERM, Innovative’s Content Access Service (CASE) delivers with one click the comprehensive electronic resource
coverage data you need to keep your digital collection
holdings up to date in your online catalog, as well as
creating an A-Z List.
Display Coverage in WebPAC/Encore
We help you customize your web options to display electronic resource content links, A-Z lists, coverage dates,
terms of use, resource-provider information and more.
Provide Training
Our implementation team provides expert training, tips
and techniques so you realize the full power of your ERM,
including how to harvest usage statistics and generate
cost-analysis reports to effectively manage your electronic resource collections.
Innovative Interfaces is the leading provider of ERM services with over 200 library installations worldwide. For
more information on how ERM can make the most out
of your e-resource dollar, contact Innovative Interfaces
at 1-800-878-6600 (USA/Canada).
—Professor Phyllis Marion, Library Director
California Western School of Law
NPR Radio Host to Keynote 2009 Library Directors Symposia
Early next year, Innovative is sponsoring the Public Library Directors
Symposium (March 25-27) and the Academic Library Directors
Symposium (April 22-24), both held in Berkeley, California. We
are pleased to announce that Moira Gunn, host of Tech Nation
will be a Keynote Speaker at both events. Tech Nation is the sole
national weekly radio program on the impact of technology on
people’s lives. To register for either event, which are limited to
library directors only, please go to: www.iii.com/events/plds2009/
or www.iii.com/events/alds2009.
Shocked by Banned Books!
To recognize the American Library Association’s Banned
Books Week 2008, a few Innovative staff posed with controversial titles at the company’s Emeryville, California
headquarters. Innovative is proud to support the ALA as
a Library Champion, the highest level of corporate sponsorship recognized by the organization.
Innovative “U”
Comes to “You”
Meet Jason Boland, a trainer who contributes to the
curriculum of Innovative
University. He has been
accumulating knowledge
of Innovative products since he joined the company
nearly a decade ago, during which time he’s served in
Product Management and at the Help Desk.
To date, Boland has logged about 175,000 miles as an
Innovative trainer. A world traveler (pictured) as well as
trainer, Boland has logged about 250,000 miles over his
lifetime. Now that’s a frequent flyer. But you don’t have
to fly anywhere to take advantage of his expertise as a
trainer at Innovative University, which provides costeffective, two-hour webinars on aspects of your Millennium
system, and more!
For a complete schedule of “InnoU” classes, see
https://innou.webex.com/. Camel not included.
Innovative Libraries Excel Hennen’s Public Library Ratings
Innovative would like to congratulate customer libraries that were ranked among the top 10
among public libraries of their size by the 2008 Hennen’s American Public Library Ratings.
Washington-Centerville PL (OH) and Naperville PL (IL) were ranked first among libraries
serving populations of 50,000 and 100,000 respectively. More statistical information from the
report can be found at www.haplr-index.com/ratings.html, including results for libraries
serving populations of less than 25,000.
Serving a population of 500,000 or more
Cuyahoga County PL (OH)
Santa Clara City Library (CA)
Multnomah County Library (OR)
Salt Lake City PL (UT)
Hennepin County Library (MN)
King County Library System (WA)
Serving a population of 250,000 – 500,000
Serving a population of 50,000 – 100,000
Newton Free Library (MA)
Washington-Centerville PL (OH)
Kent District Library (MI)
West Bloomfield Township PL (MI)
Stark County District Library (OH)
Wheaton PL (IL)
Serving a population of 100,000 – 250,000
Arapahoe Library District (CO)
Naperville PL (IL)
10
St. Joseph County PL (IN)
Serving a population of 25,000 – 50,000
Wadsworth PL (OH)
L I B R A RY B R I E F S
Mexico IUG Convenes
Encore at Chinese
University of Hong Kong
The first annual Mexico IUG convened in 2008, focusing
on the future of libraries in Latin America and the challenges they face. Over 100 attendees from academic
libraries around the nation also participated in roundtables centered on aspects of the Millennium ILS.
Chinese University of Hong Kong is now offer-
The meeting took place at the Puebla, Mexico, campus
of the Benemerita Universidad Autonoma de Puebla, in
the northeast region of the country. The meeting was
initiated by librarians around the country, including two
of the biggest universities in the nation, Instituto
Tecnologico de Monterrey, and Benemerita Universidad
Autonoma de Puebla.
patron success at discovering all the library has
ing Encore as their default search interface. One
of Innovative’s international development partners for Encore 2.0, CUHK has brought this exciting functionality to their community to improve
to offer.
Encore, which they have introduced as
“Catalogue2,” provides a complete discovery
experience that includes faceted search results;
books and eResources; smart relevance-ranking
and Did you mean? suggestions; and a preview
of results from the Hong Kong Academic Library
Network (an INN-Reach system) representing
over 9 million items.
C o n t e n t P r o a t We s t e r v i l l e
P u b l i c Library (OH)
One of the great pleasures in browsing CUHK’s
Public libraries are also using Content Pro, Innovative’s
new digital library solution, to raise awareness of their
local collections. Westerville Public Library (OH) staff are
working to add local photograph collections that include
“pictures of tangible items we can touch, like arrowheads,” says Library Director Don Barlow. As time goes
on, high school yearbooks will be added to their digital
collections.
face can be viewed in either English or Chinese,
Says Victor Zuniga, Web Technology Specialist: “Our
local images are a good starting point because we can
easily enter the metadata and attach files. Eventually
they will be harvested into Encore where they can also
be discovered there. We can have videos in Content Pro
and are currently giving that some thought as well.”
ticipation from their community! You can search
Encore is to see the way materials in different
languages can be brought together. The interresults can include both languages in their
details, and even the tag cloud of subject headings and community tags reflects this multi-lingual institution.
Innovative salutes the Chinese University of
Hong Kong and we look forward to further par“Catalogue2” at http://library.cuhk.edu.hk/
screens/cat2.html/.
11 11
NEW INNOVATIVE PARTNERS
August 21 - December 8, 2008
What’s up at Innovative?
Company Veterans Take on New Senior Management Roles
American University of the Middle East /
Kuwait
Two long-time Innovative contributors have been promoted to senior
management positions within the company. Rebecca Jones has been pro-
Austin Peay State University / TN
moted to Vice President, Product Architecture and Hilary Newman has
Central New Mexico Community College
been promoted to Vice President, Implementation Services.
Deerfield Public Library / IL
Jones has been with Innovative’s Product Development
Harvard Medical School Dubai Center
department for more than 15 years and holds a joint
Long Beach Public Library / CA
Oakland Schools Info Center/Library / MI
B.S. degree in computer science and mathematics
from the University of Wisconsin, Madison. Newman
Mansfield-Richland County PL / OH
Palo Alto City Library / CA
has been with Innovative for 14 years, serving in a
Red de Bibliotecas INACAP / Chile
wide range of positions—Trainer, Help Desk Manager,
Shelton State Community College / AL
Product Manager, Manager of the Product Development
Trinity College / Ireland
Circulation Team, and, most recently, Director of
Universitat Ramon Llull / Spain
Implementation Services. Newman holds a B.A. degree
University of Electronic Science & Technology
/ China
from the University of Utah and an M.L.S degree from
Jones
Newman
the University of North Texas.
University of Tennessee Space Institute
S E E I N N O VAT I V E @
University of Wyoming
Online Information 2008
London, UK
December 2-4, 2008
Thailand IUG Mahasarakham, Thailand
December 2-4, 2008
Arizona Library Association
Glendale, AZ
Arkansas IUG Arkadelphia, AR
Information Online 2009 Sydney, Australia
ALA Midwinter 2009
Denver, CO
December 8-10, 2008
December 12, 2008
January 20-22, 2009
January 23-26, 2009
Ontario Library Association Super Conference Toronto, Canada
January 28-30, 2009
Electronic Resources & Libraries Los Angeles, CA February 10-12, 2009
ACRL National Conference & Exhibition Seattle, WA
Computers in Libraries Arlington, VA March 30-April 1, 2009
Texas Library Association
Houston, TX March 31-April 3, 2009
March 12-15, 2009
WORLD HEADQUARTERS
5850 Shellmound Way
Emeryville, CA 94608
tel 510.655.6200 / 800.878.6600
www.iii.com