CENTER FOR WORKFORCE DEVELOPMENT AND
CONTINUING EDUCATION - SPRING 2015
REGISTER
TODAY!
CLASSES
ARE FILLING
FAST!
CORPORATE &
COMMUNITY EDUCATION
Non-Credit Courses
508.751.7900 • www.QCC.edu/WD
25 Federal Street, Worcester, MA 01608
TABLE OF CONTENTS
Healthcare
Aide Cuidado Personal . . . . . . . . . . . . . . . . . . . . 11
Basic Life Support (BLS) for
Healthcare Providers . . . . . . . . . . . . . . . . . . . . . . 12
Basic Personal Care Aide Training . . . . . . . . . . . 7
Dementia Care . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Dementia Care for Family Care Givers . . . . . . 10
Dialysis Technician . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Substance Abuse Counseling Career Prep . . 12
Health Unit Coordinator . . . . . . . . . . . . . . . . . . . . 7
ICD-9 for ICD-10 Coders Training . . . . . . . . . . . 8
ICD -10 Fast Track . . . . . . . . . . . . . . . . . . . . . . . . . . 8
IV Therapy Certificate . . . . . . . . . . . . . . . . . . . . . . 7
Local Anesthesia for Dental Hygienists
L-Permit Certification . . . . . . . . . . . . . . . . . . . . . . . 4
Medical Administrative Assistant . . . . . . . . . . . . 9
Medical Administrative Assistant
with EHR . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Medical Coding and Billing . . . . . . . . . . . . . . . . . 8
Medical Billing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Medical Interpreting . . . . . . . . . . . . . . . . . . . . . . . . 5
Medical Transcription . . . . . . . . . . . . . . . . . . . . . . 8
Medical Transcription Editor . . . . . . . . . . . . . . . . 9
Nurse Assistant/Home Health Aide Training . 4
Nutritional Fitness Career Prep . . . . . . . . . . . . . 11
Patient Access & Registration Professional
Program . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Personal Care Homemaker Training . . . . . . . . . 7
Pharmacy Technician . . . . . . . . . . . . . . . . . . . . . . . 4
Phlebotomy/EKG Technician . . . . . . . . . . . . . . . . 4
RHDS Exam Prep . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
RN / LPN Refresher . . . . . . . . . . . . . . . . . . . . . . . . 11
Sterile Processing Technician Certificate . . . . . 5
Stress Management . . . . . . . . . . . . . . . . . . . . . . . . . 5
TEAS Review Classes . . . . . . . . . . . . . . . . . . . . . . . 6
TEAS Test Dates . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Veterinary Assistant Certificate . . . . . . . . . . . . . . 5
Wellness Coaching Career Prep . . . . . . . . . . . . 11
Education
Advanced Classroom Management . . . . . . . . 16
Advanced Teaching Online . . . . . . . . . . . . . . . 15
Behavior is Language: Strategies for
Managing Disruptive Behavior . . . . . . . . . . . . . 17
Certificate in Online Teaching . . . . . . . . . . . . . 15
Certificate in Teaching Adults . . . . . . . . . . . . . . 16
Designing Online Instruction . . . . . . . . . . . . . . 15
Developing Hybrid Courses . . . . . . . . . . . . . . . 16
Early Childhood: Family-Centered Services . 13
Early Childhood: Infant and Toddler Mental
Health: Issues and Information
for Educators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Early Childhood: Observation and
Assessment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Early Childhood: Program Planning . . . . . . . . . 13
Early Childhood: Typical and Atypical
Development . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Fostering Online Discussion . . . . . . . . . . . . . . . . 15
Gender in the Classroom . . . . . . . . . . . . . . . . . . 14
Generational Learning Styles for
K-12 Teachers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Harassment, Bullying and Cyber Intimidation in
Schools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Online Learning and Teaching for K-12
Teachers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Social Media and Online Tools for K-12
Teachers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Students with ASD . . . . . . . . . . . . . . . . . . . . . . . . 16
Substitute Teacher Preparation . . . . . . . . . . . . . 14
Talented and Gifted: Working with
High Achievers . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Teaching Elementary Math Conceptually:
A New Paradigm . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Understanding & Implementing Common
Core Standards . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Understanding Aggression: Coping with
Aggressive Behavior in the Classroom . . . . . . 16
Using Cell Phones in the Classroom . . . . . . . . . 14
Entrepreneurship and Small Business
Advertising for the Small Business . . . . . . . . . . 17
Bookkeeping Administration . . . . . . . . . . . . . . . 21
Cash is King . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Court Interpreter Spanish Advanced . . . . . . . 19
Court Interpreter Spanish Basic . . . . . . . . . . . . 19
Entrepreneur Boot Camp . . . . . . . . . . . . . . . . . . 18
Entrepreneurial Marketing . . . . . . . . . . . . . . . . . 18
Entrepreneurship Certificate . . . . . . . . . . . . . . . 18
Facebook for Business . . . . . . . . . . . . . . . . . . . . . 21
Funding Your Business . . . . . . . . . . . . . . . . . . . . . 19
Getting Started in Voice Over . . . . . . . . . . . . . . 18
Google Analytics . . . . . . . . . . . . . . . . . . . . . . . . . 21
Grant Writing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Growing Your Business with Self-Publishing . 20
Instagram, Pinterest and Facebook:
Marketing on Image Driven Platforms . . . . . . . 19
Introduction to Sales . . . . . . . . . . . . . . . . . . . . . . 20
Onboarding New Employees . . . . . . . . . . . . . . 20
Operation T.A.L.E.N.T . . . . . . . . . . . . . . . . . . . . . 22
Personal Fitness Trainer Certification . . . . . . . 20
Real Estate Broker Training . . . . . . . . . . . . . . . . . 21
Real Estate Salesperson Training . . . . . . . . . . . . 21
Substance Abuse Counseling Career Prep . . 20
The Business Plan . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Wellness Coaching Career Prep . . . . . . . . . . . . 17
Workplace Ethics and Etiquette . . . . . . . . . . . . 17
YouTube for Business . . . . . . . . . . . . . . . . . . . . . . 21
Computers and Technology
Adobe InDesign . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Advanced Designing Multimedia for
eLearning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Advanced Microsoft Office 2013
Certificate . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Blogging with WordPress . . . . . . . . . . . . . . . . . . 27
Cognos 10 Report Studio Training . . . . . . . . . 23
Computer Basics Certificate . . . . . . . . . . . . . . . . 23
Computer Technician . . . . . . . . . . . . . . . . . . . . . . 27
Customer Service Representative (CSR) . . . . 27
Cyber Security for Managers . . . . . . . . . . . . . . . 27
Getting Started with Blogging . . . . . . . . . . . . . . 25
Mastering Computer Skills for the
Workplace . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Microsoft Access: Comprehensive . . . . . . . . . . 24
Microsoft Access for Beginners . . . . . . . . . . . . . 24
Microsoft Access for Professional Users . . . . . 24
Microsoft Access: Forms . . . . . . . . . . . . . . . . . . . 24
Microsoft Access: Queries . . . . . . . . . . . . . . . . . 24
Microsoft Access: Reports . . . . . . . . . . . . . . . . . 24
Microsoft Excel Comprehensive . . . . . . . . . . . . 25
Microsoft Excel: Data Management Features 25
Microsoft Excel for Beginners . . . . . . . . . . . . . . 24
Microsoft Excel for Professional Users . . . . . . . 25
Microsoft Office 2013 Certificate . . . . . . . . . . 23
Microsoft Office for Professional Users . . . . . 25
Microsoft Outlook: Taming Your Inbox . . . . . 25
Microsoft Outlook: Time Management . . . . . 25
Microsoft PowerPoint: Multimedia
Presentations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Microsoft Project for Beginners . . . . . . . . . . . . 26
Microsoft Project for Professional Users . . . . . 26
Microsoft Publisher . . . . . . . . . . . . . . . . . . . . . . . . 26
Microsoft Visual Basic Script Programming
for the Absolute Beginner . . . . . . . . . . . . . . . . . 23
Microsoft Word: Desktop Publishing . . . . . . . 27
New Features Of Microsoft Office 2013 . . . . 23
Podcasting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
QuickBooks® Pro . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Technical and Trades
AutoCAD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
AutoCAD I - Introductory 2D . . . . . . . . . . . . . . 29
AutoCAD II - Advanced 2D . . . . . . . . . . . . . . . . 29
AutoCAD III - 3D Modeling . . . . . . . . . . . . . . . . 29
Certified Fiber Optic Technician (CFOT) . . . 28
Construction Supervisor Training . . . . . . . . . . 30
1 | QCC Center for Workforce Development and Continuing Education | 508.751.7900 or www.QCC.edu/WD
TABLE OF CONTENTS
HVAC / Direct Digital Controls . . . . . . . . . . . . . 28
LEED AP + BDC . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
LEED for Existing Buildings:
Operations + Maintenance Exam Prep . . . . . . 29
LEED Green Associate Exam Preparation . . . . 29
O.S.H.A. 10-Hour Construction
Safety Course . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Plumbers and Gas Fitters Mandatory
Continuing Education . . . . . . . . . . . . . . . . . . . . . 28
Test Preparation
LEED for Existing Buildings:
Operations + Maintenance Exam Prep . . . . . 30
LEED Green Associate Exam Preparation . . . . 29
MTEL Prep Course . . . . . . . . . . . . . . . . . . . . . . . . 30
RMT Exam Prep . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
SAT Prep Course . . . . . . . . . . . . . . . . . . . . . . . . . . 31
SAT Prep - Math . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
SAT Prep – Reading/Writing . . . . . . . . . . . . . . . 31
TEAS Review classes . . . . . . . . . . . . . . . . . . . . . . . 30
TOEFL Test Preparation . . . . . . . . . . . . . . . . . . . 30
Bilingual Communication for the Workplace
American Sign Language Basics . . . . . . . . . . . . . 32
Spanish for Banking . . . . . . . . . . . . . . . . . . . . . . . . 32
Spanish for Construction . . . . . . . . . . . . . . . . . . . 32
Spanish for Educators . . . . . . . . . . . . . . . . . . . . . . 32
Spanish for EMTs and Paramedics . . . . . . . . . . 32
Spanish for Firefighters . . . . . . . . . . . . . . . . . . . . 32
Spanish for Food Service . . . . . . . . . . . . . . . . . . 32
Spanish for Healthcare . . . . . . . . . . . . . . . . . . . . . 32
Spanish for Hospitality . . . . . . . . . . . . . . . . . . . . . 33
Spanish for Human Resources . . . . . . . . . . . . . . 33
Spanish for Law Enforcement . . . . . . . . . . . . . . . 33
Spanish for Manufacturing . . . . . . . . . . . . . . . . . 33
Spanish for Public Safety Officers . . . . . . . . . . 34
Spanish for Social Services . . . . . . . . . . . . . . . . . 34
Spanish for the Workplace . . . . . . . . . . . . . . . . . 34
Spanish for Warehouses and Distribution
Centers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Personal Enrichment
Belly Dancing for All Ages . . . . . . . . . . . . . . . . . . 36
Extreme Couponing . . . . . . . . . . . . . . . . . . . . . . 36
Home Solar Electrical Energy Systems . . . . . . . 35
Jazz Lessons for Beginners . . . . . . . . . . . . . . . . . . 36
Landscaping on a Budget . . . . . . . . . . . . . . . . . . 36
Reiki I . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Reiki II . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Self Publishing ebooks . . . . . . . . . . . . . . . . . . . . . 36
Stand-Up Comedy . . . . . . . . . . . . . . . . . . . . . . . . 35
Marketing and Social Media
Advanced Inbound Marketing . . . . . . . . . . . . . 42
Advanced Mobile Marketing . . . . . . . . . . . . . . . 44
Boosting Your Website Traffic . . . . . . . . . . . . . . 38
Certificate in Presentation Media . . . . . . . . . . . 40
Creating Cell Phone Apps for Your Business 44
Content Marketing . . . . . . . . . . . . . . . . . . . . . . . . 42
Designing Successful Webinars . . . . . . . . . . . . . 41
eMarketing Essentials Certificate . . . . . . . . . . . 38
Facebook for Business . . . . . . . . . . . . . . . . . . . . . 39
Google+ . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Google Analytics . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Graphic Design Visual Presentations . . . . . . . . 40
Improving Email Promotions . . . . . . . . . . . . . . . 38
Inbound Marketing Certificate . . . . . . . . . . . . . 42
Integrating Social Media in
Your Organization . . . . . . . . . . . . . . . . . . . . . . . . . 37
Instagram, Pinterest and Facebook:
Marketing on Image Driven Platforms . . . . . . . 42
Introduction to Inbound Marketing . . . . . . . . 42
Introduction to Social Media . . . . . . . . . . . . . . 37
LinkedIn for Business . . . . . . . . . . . . . . . . . . . . . . 39
Managing Social Media Platforms
Certificate . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Marketing Using Social Media . . . . . . . . . . . . . . 37
Microsoft Publisher . . . . . . . . . . . . . . . . . . . . . . . . 38
Microsoft Word: Desktop Publishing . . . . . . . 38
Mobile Marketing . . . . . . . . . . . . . . . . . . . . . . . . . 44
Mobile Marketing Certificate . . . . . . . . . . . . . . 44
Online Advertising . . . . . . . . . . . . . . . . . . . . . . . 38
Photoshop for Presentations . . . . . . . . . . . . . . . 40
Prezi . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Social Media for Business Certificate . . . . . . . . 37
Twitter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Video Marketing . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Video Marketing Certificate . . . . . . . . . . . . . . . 43
YouTube for Business . . . . . . . . . . . . . . . . . . . . . . 43
Management and Professional Development
21st Century Strategies for Productivity and
Time Management . . . . . . . . . . . . . . . . . . . . . . . . 53
Accounting and Finance for Non-Financial
Mangers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Advanced Neuro-Linguistic Programming
(NLP) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Applying Lean Sigma Practices to
HR Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Business Coaching Certificate . . . . . . . . . . . . . . 47
Business Research Certificate . . . . . . . . . . . . . . . 47
Certificate in Customer Service . . . . . . . . . . . . 48
Certificate in Customer Research . . . . . . . . . . . 47
Conflict Management . . . . . . . . . . . . . . . . . . . . . . 52
Data Analysis Certificate . . . . . . . . . . . . . . . . . . . 49
Essential Communication Skills for the
Workplace . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Executive Assistant . . . . . . . . . . . . . . . . . . . . . . . . 46
Extraordinary Customer Service . . . . . . . . . . . . 48
Female Bullying in the Workplace . . . . . . . . . . 47
Human Resources Management Career Prep 46
Insurance Certificate Program . . . . . . . . . . . . . . . 45
Keys to Customer Service . . . . . . . . . . . . . . . . . . 48
Leadership Development Certificate . . . . . . . 50
Management Boot Camp . . . . . . . . . . . . . . . . . . 53
Management Certificate . . . . . . . . . . . . . . . . . . . 53
Managing Generations in the Workplace . . . 53
Microsoft Project for Beginners . . . . . . . . . . . . 46
Microsoft Project for Professional Users . . . . . 46
Negotiation: Get What You Want . . . . . . . . . . 52
Neuro-Linguistic Programming (NLP)
Fundamentals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Non-Profit Administration Certificate . . . . . . . 48
Powerful Presentations and Effective
Speaking (Techniques) . . . . . . . . . . . . . . . . . . . . 51
Program Evaluation for Nonprofits . . . . . . . . . 48
QuickBooks® Pro . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Revenue Generation for Nonprofits . . . . . . . . 48
ServSafe® Certification Training and Exam . . 45
ServSafe® Food Protection Manager
Certification Examination . . . . . . . . . . . . . . . . . . 45
Supervisory and Leadership Certificate . . . . . 47
Using Personality Profiles for Better Work
Performance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Workplace Communication Certificate . . . . . 52
Workforce Readiness
Communication and Collaboration . . . . . . . . . 55
Creating Career, Academic and
Personal Success . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Creativity and Innovation . . . . . . . . . . . . . . . . . . 54
Critical Thinking and Problem Solving . . . . . . 54
Essential Communication Skills for the
Workplace . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Financial Literacy . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Flexibility and Adaptability . . . . . . . . . . . . . . . . 55
Initiative and Self-Direction . . . . . . . . . . . . . . . . 55
Job Interview Workshop . . . . . . . . . . . . . . . . . . 54
Leadership and Responsibility . . . . . . . . . . . . . 54
Practical Math for the Workplace . . . . . . . . . . . 54
Productivity and Accountability . . . . . . . . . . . . 55
Social and Cross-Cultural Skills . . . . . . . . . . . . . 55
Workforce Readiness Bundle . . . . . . . . . . . . . . . 54
Registration Form . . . . . . . . . . . . . . . . . . . . . . . . . . 57
QCC Locations . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
508.751.7900 or www.QCC.edu/WD | QCC Center for Workforce Development and Continuing Education | 2
Corporate Partnership Opportunities
Quinsigamond Community College’s Center for Workforce Development and Continuing Education
Offers high value, low cost training programs that enable
individuals to learn new skills which can be applied immediately
on the job or utilized for future professional development. Our
focus is to provide the practical skills that can help participants
improve competencies, secure employment, and experience
personal enrichment.
Partnership
Advantages
We work closely with companies and organizations in order that
they meet their specific organizational goals. Our expert instructors
have exceptional facilitation skills that make learning fun while
providing participants with rich content relevant to your personal
and industry specific needs. We welcome an opportunity to work
with you. Please call and let us know how we can be of service.
Important
Dates
Did You Know…
Why the Center for Workforce
Development and Continuing
Education?
Results oriented and client-driven are the
hallmarks of the customized corporate
training programs at Quinsigamond
Community College.
• that a portion of the dollars you
contribute to the Massachusetts
Unemployment Compensation
Fund are available for you to
use to train incumbent and new
employees?
Check our website, www.QCC.edu/WD
for informational sessions to learn how
you can access state dollars to train new
and incumbent workers.
• that you can receive up to $30,000
per year from the state to cover
the cost of training newly hired
employers and up to $250,000 to
train incumbent workers?
Agenda includes overview of the
Workforce Training Fund, application
requirements, consortium applications
and questions and answers.
• that employers with 100 or fewer
employees who contribute to the
Massachusetts unemployment
Insurance Fund and labor
organizations are eligible to have
50% of the cost of job related
training paid for through the
Training Fund Express program
Can’t make it to one of our
seminars? Please contact Peter
Tamulis at 508.751.7945 or
ptamulis@qcc.mass.edu to
arrange a complimentary personal
consultation.
• a company site,
• a local conference center,
• or the QCC campus.
• through the Massachusetts
Workforce General program,
Massachusetts companies can get
up to $250,000 to train incumbent
workers?
Check out our website for approved
Workforce Training Fund Express Grant
training programs:
Companies with multiple locations can
integrate a distance learning component
into their curriculum using QCC’s state-ofthe-art distance learning platforms.
• your competitors could be
using your payments to the
unemployment fund to get their
employees trained?
We seek to develop partnerships with our
clients to better understand their need and
ensure that training outcomes are aligned
with the company’s overall strategic goals.
Together we are able to set specific
training targets that maximize resources and
minimize planning cycles to help maintain
productivity.
In addition, Quinsigamond Community
College Center for Workforce
Development and Continuing Education
offers flexible options for training delivery.
Employees can attend customized classes at:
www.QCC.edu/WD
Your Employees Are Your Most Valuable Asset!
At the core of every successful company is a talented and dedicated group of employees. The Center for Workforce Development and Continuing
Education at Quinsigamond Community College is committed to providing the best business support available. It has become a powerful resource
for business and professionals throughout the area. A variety of companies rely on us for customized programming, workforce development, and
basic skills training to keep them competitive. We work closely with our clients to understand training and development needs.
MJ Ryan, Workforce Development at Partners Healthcare says, “Partners Healthcare has been partnering with QCC with excellent results!
The QCC workforce development team is responsive and always goes above and beyond to assure that our employee student needs
are considered. The QCC faculty and research teams have helped us to design student resources to prepare for online learning and have
also helped us to evaluate student progress. We initially approached QCC as we wanted to try online learning as a way to improve access
to education for our employees. The college and its faculty and staff have far surpassed our expectations. QCC faculty is accessible and
supportive, and our employees are experiencing unprecedented success and progress. QCC has helped our employees to believe in
themselves and their ability to balance work, family and college in order to advance in their careers. We are very grateful for this partnership.”
3 | QCC Center for Workforce Development and Continuing Education | 508.751.7900 or www.QCC.edu/WD
HEALTHCARE
Phlebotomy/EKG Technician
The Phlebotomy/EKG Technician Certificate Program educates
individuals to work in various aspects of healthcare including
hospitals, clinics and outreach/home sites.
Upon completion of the program graduates will be able to:
• Understand medical terminology, basic anatomy of the venous
system, basic hematology, infection control, quality assurance and
safety.
• Perform venipuncture and capillary puncture, specimen handling.
• Gain knowledge of basic EKG tracing, rate, rhythm, common heart
abnormalities and the use and function of the EKG machine.
For more information, please contact Dawn Kiritsis
508.854.4453 dkiritsis@detma.org
Pharmacy Technician
This course trains individuals to work in area hospitals, clinics,
nursing homes, home health agencies, retail pharmacies and
mail order providers. Technicians assist registered pharmacists
in preparing traditional medications and monitoring proper
delivery and usage of drug products. Prescription abbreviations,
brand and generic drug names, classifications, calculations, IV
medications, basic IV calculations, and pharmacy law are some
of the topics covered. This course prepares you to take the
National Certification exam.
For more information, please call 508.751.7900.
Nurse Assistant/Home Health Aide Training
Start your healthcare career today! This dual certificate will open
many doors for you whether you want to work in a healthcare
facility or home setting. You will learn about basic patient
care, medical terminology, nutrition, patient care procedures,
communication skills, basic anatomy, safety, and assisting with
therapies. Nurse assistants are often the primary caregivers
and are in close contact with residents on a daily basis. In this
course, you will also gain knowledge that will enable you to
provide care to those who choose to live in their own homes or
in residential facilities. You will learn about transferring patients,
client observation, infection control in the home, and emergency
procedures. Basic nursing skills will be taught through
classroom lectures, nursing labs and clinical practice in a long-term
care facility in the Southbridge area. You will get true on-the-job
training with actual patients – a unique opportunity! We keep the
class small so that you get valuable one-on-one attention. You will
not only gain the knowledge and skills that will enable you to get
a job, but you will feel confident in your ability to perform all the
duties required as an employee.
Local Anesthesia for Dental Hygienists L-Permit
Certification
This 40-hour training course is designed to prepare the licensed
dental hygienist for the written certification examination for the
Administration of Local Anesthesia administered by the Northeast
Regional Board of Dental Examiners (NERB) in compliance with the
regulations of the Board of Registration in Dentistry, Commonwealth
of Massachusetts, Rhode Island, and Connecticut. This course includes:
• The basic science of local anesthetics
• Anatomy of the head, neck, and oral cavity including osseous
and neuro anatomy
• Selection and preparation of armamentaria
• Pharmacology of local anesthetic and vasoconstrictors
• Techniques for administration of local anesthetic agents
• Medical and legal management of complications
• Prevention and management of medical emergencies
• Infection control techniques
Course #
Date
Day
Time
Cost
Course #
Date
Day
Time
Cost
NCHL395
Jan. 16-Jan. 24
FSU
8:00 a.m. - 5:00 p.m.
$1299
NCHL380
Mar. 20-Jun. 26
F
8:00 a.m. - 5:00 p.m.
$999
NCHL395
May 29-Jun. 7
FSU
8:00 a.m. - 5:00 p.m.
$1299
508.751.7900 or www.QCC.edu/WD | QCC Center for Workforce Development and Continuing Education | 4
HEALTHCARE
Medical Interpreting
If you’re bilingual, have good speaking and listening skills, and
enjoy working with people, you may have a future as a medical
interpreter. Medical interpreters are in great demand nationwide,
including here in Massachusetts where interpreters are legally
required in acute care hospitals and behavioral health facilities.
The Department of Labor Statistics reports “Employment of
interpreters and translators is expected to grow 42% from 2010
to 2020, much faster than the average for all occupations.” This
course provides working knowledge of the various aspects of
medical interpreting such as the standards of practice, ethics,
HIPAA regulations, cultural competency, and medical vocabulary
development. Students will have the opportunity to perform roleplays via Skype with individual language coach/facilitators. Each
student receives three role-play sessions as part of the course,
but can opt to continue working with the language coach upon
completion of the course. An experienced medical interpreter
working in the field teaches this course.
*The lab fee includes three Skype role-play sessions with a
language coach/facilitator.
This program will include:
• Overview of the profession and professional settings
• Sight translation
• Consecutive and simultaneous interpreting practice
• Role-playing
• Note-taking techniques
• Readings in the field
• Exercises for building memory and concentration
• Discussion of practices, standards, and ethics
• Vocabulary in the medical and legal fields
Time
Veterinary Assistant Certificate
Do you love animals? Have you ever thought about a career as
a veterinary assistant? Gain the knowledge and skills as you train
for an entry-level position as a veterinary assistant. Veterinary
Assistants work in a variety of settings including animal hospitals
and clinics, animal shelters, laboratories and zoos. They perform
front office functions; assist in providing routine and emergency
care, perform laboratory procedures, assist in dental and surgical
procedures, and taking x-rays.
Student is responsible to purchase the following text (s) Veterinary
Assisting Textbook by Margi Sirois - Elsevier publisher. ISBN: 978-0-323-09140-4.
Prerequisites: High School Diploma/GED or college assessment
test. Strong English skills. Completed health information form.
Acceptance based on a completed application packet received
on a first-come first-served basis. Request your application packet
today as spaces fill quickly.
Preferred Application Deadline: 2 weeks before the start of the
course
Course #
Date
Day
Time
Cost
NCHL618
Apr. 11-Jun. 20
S
8:00 a.m.–5:00 p.m.
$1815
Sterile Processing Technician Certificate
Course #
Date
Day
NCBU055
Feb. 24-Apr. 23
T, R
6:00 p.m.–9:00 p.m. $925
Cost
NCBU055
Apr. 25-Jun. 20
S
9:00 a.m.–4:00 p.m. $925
NCBU055
May 4-May 21
M,T,W,R 4:30 p.m.–9:30 p.m. $925
Stress Management
Stress isn’t the enemy. It is our perceptions of stress that amp
our anxiety and use up all our steam. Events happen every day.
How we interpret those events can set the stage for how we
feel and how we react to others. Reducing stress is as easy as
understanding what stress is, understanding what stress is to you,
and using that knowledge to restructure your thoughts. Turn
stress into a stepping stone, not a stumbling block!
Do you want to be a vital member of a healthcare team? This program
will teach you about the sterile processing department, vital infection
control techniques, microbiology, and handling surgical instruments.
Infectious disease and illness can spread through healthcare facilities
rapidly and cause great devastation. Therefore, sterilization performed
by well-trained and professional sterile processing technicians is a
critical component for all healthcare facilities. You will learn through
an interactive, hands-on experience. As a sterile processing technician,
you can work in a variety of environments such as hospitals, outpatient
care centers, nursing homes, physicians’ offices, and veterinarian
offices. Start your training to become sterile processing technician and
be a valued member of a healthcare team!
Prerequisites: High School Diploma/GED, completed health
information form, strong English skills. CORI/SORI checks will be
completed for all students. Acceptance based on a completed
application packet received on a first-come, first-served basis.
Request your application packet today!
Note: Days/times below are for the classroom portion of this course.
Last 3 weeks of course consist of clinical rotation. Each student
required to complete 1 week (40 hours). Please call for further details.
Student is responsible to purchase the following text(s): Quick
Medical Terminology, 5th Edition. Steiner, Capps. ISBN: 9780-470-88619-9; The Basics of Sterile Processing, 4th Edition, by
Nancy Chobin. Published by Sterile Processing University, LLC;
Workbook for The Basics of Sterile Processing, 4th Edition. By
Nancy Chobin. Published by Sterile Processing University, LLC.
Preferred Application Deadline: 2 weeks before the start of
the course
Course #
Date
Time
Cost
NCHL911
Apr. 6-May 1
Online
$145
Course #
Date
NCHL911
Jun. 1-Jun. 26
Online
$145
NCHL607
Mar. 25-Jun. 3
Day
Time
M, W 5:00 p.m.–9:00 p.m.
5 | QCC Center for Workforce Development and Continuing Education | 508.751.7900 or www.QCC.edu/WD
Cost
$1215
HEALTHCARE
TEAS Test Dates
Standardized test for all nursing and allied health program applicants.
Time
Time
Cost
NCHL500
Jan. 9
F
9:00 a.m.–1:00 p.m.
$85
NCHL500
Jan. 21
W
5:00 p.m.–9:00 p.m.
$85
NCHL500
Feb. 2
M
9:00 a.m.–1:00 p.m.
$85
NCHL500
Feb. 17
T
5:00 p.m.–9:00 p.m.
$85
NCHL500
Mar. 4
W
9:00 a.m.–1:00 p.m.
$85
NCHL500
Mar. 19
R
5:00 p.m.–9:00 p.m.
$85
Apr. 3
F
1:00 p.m.–5:00 p.m.
$85
Apr. 16
R
5:00 p.m.–9:00 p.m.
$85
NCHL500
May 6
W
9:00 a.m.–1:00 p.m.
$85
NCHL500
May 19
T
5:00 p.m.–9:00 p.m.
$85
NCHL500
Jun. 1
M
9:00 a.m.–1:00 p.m.
$85
Cost
NCHL500
Jun. 10
W
9:00 a.m.–1:00 p.m.
$85
NCHL500
Jun. 26
F
1:00 p.m.–5:00 p.m.
$85
Study Guide can be purchased at the QCC Bookstore.
Day
Day
NCHL500
Review classes for nursing and allied health program applicants who are
preparing to take the Test of Essential Academic Skills (TEAS).
Date
Date
NCHL500
TEAS Review Classes
Course #
Course #
NCHL501 Math
Jan. 20
T
5:00 p.m.–10:00 p.m.
$69
NCHL502 Science
Jan. 22
R
5:00 p.m.–10:00 p.m.
$69
NCHL503 English
Jan. 27
T
5:00 p.m.–10:00 p.m.
$69
NCHL504 Reading
Jan. 29
R
5:00 p.m.–10:00 p.m.
$69
NCHL501 Math
Mar. 7
S
9:00 a.m. - 2:00 p.m.
$69
NCHL502 Science
Mar. 14
S
9:00 a.m. - 2:00 p.m.
$69
NCHL503 English
Mar. 21
S
9:00 a.m. - 2:00 p.m.
$69
NCHL504 Reading
Mar. 28
S
9:00 a.m. - 2:00 p.m.
$69
NCHL501 Math
May 4
M
5:00 p.m.–10:00 p.m.
$69
NCHL502 Science
May 6
W
5:00 p.m.–10:00 p.m.
$69
NCHL503 English
May 11
M
5:00 p.m.–10:00 p.m.
$69
NCHL504 Reading
May 13
W
5:00 p.m.–10:00 p.m.
$69
NCHL501 Math
Jun. 6
S
9:00 a.m. - 2:00 p.m.
$69
NCHL502 Science
Jun. 13
S
9:00 a.m. - 2:00 p.m.
$69
NCHL503 English
Jun. 20
S
9:00 a.m. - 2:00 p.m.
$69
NCHL504 Reading
Jun. 27
S
9:00 a.m. - 2:00 p.m.
$69
Many classes have enrollment
maximums and are filled on a first come,
first serve basis. Please register early!
FULL PAYMENT IS REQUIRED AT TIME
OF REGISTRATION.
COMBINATION SPECIAL: TEAS Review Classes
Register and pay in full for 2 review classes.....$128 (Save $10)
Use Promo code TEAS2 at checkout
Register and pay in full for 3 review classes.....$186 (Save $21)
Use Promo code TEAS3 at checkout
Register and pay in full for 4 review classes.....$236 (Save $40)
Use Promo code TEAS4 at checkout
508.751.7900 or www.QCC.edu/WD | QCC Center for Workforce Development and Continuing Education | 6
HEALTHCARE
NEW
Dialysis Technician
NEW
This Dialysis Technician Program provides students with the knowledge
and skills needed to perform the duties required of Dialysis Technicians.
Under the supervision of physicians and registered nurses, Dialysis
Technicians operate kidney dialysis machines, prepare dialyzer
reprocessing and delivery systems as well as maintain and repair
equipment. Furthermore, technicians work with patients during dialysis
procedures and monitor and record vital signs as well as administer
local anesthetics and drugs as needed. Additionally, they may also be
involved in the training of patients for at-home dialysis treatment.
Note: This program does not include a national or state
certification as part of its overall objectives. Federal Medicare law
dictates individuals have 1,000 to 1,500 hours of work experience
to sit for the exam. Additionally there is no student internship or
clinical rotation offered as part of this program.
*Cost includes required textbook.
Course #
Date
Day
Time
Cost
NCHL028
Mar. 23-May 13
M,W
6:00 p.m.–9:00 p.m.
$999
IV Therapy Certificate
Are you a nurse who wants to become an even more valuable
member of a healthcare team? If you don’t have the opportunity
to gain the knowledge and skills of IV Therapy on-the-job, then
here is your opportunity. This course will teach you with the
principles and practices to safely administer fluids, electrolytes,
nutrients, blood and blood products to your patients. Emphasis
is placed on venipuncture techniques, complications, fluid
balance and the responsibilities of a licensed nurse. Current LPN
or RN license required.
Student is responsible to purchase the following text(s): Intravenous
Infusion Therapy for Nurses, 2nd edition, ISBN: 978-1-20180-935-5.
Josephson, Thomson. Copyright 2004. Fundamental Concepts and
Skills for Nursing, 2nd edition. DeWitt. Copyright 2005, ISBN: 9780-72160-311-7. Introduction to Clinical Pharmacology, 5th Edition.
Mosby, Edmunds, Copyright 2006 ISBN: 978-0-32302-875-2.
Medical Dosage Calculations, 8th Edition Pearson,
ISBN: 978-0-13238- 470-4.
Preferred Application Deadline: 2 weeks before the start of
the course
Course #
Date
Day
NCHL387
Feb. 10-Apr. 30
T, R
NEW
Time
Cost
5:00 p.m.–8:00 p.m. $915
Basic Personal Care Aide Training
If you want to be a Personal Care Attendant and learn to care for family
members who need assistance, this is the course for you! Personal Care
Attendants (PCA’s) provide essential supports and services that enable
the elderly and individuals with disabilities to remain safely in their homes
and communities. This 30-hour non-certificate course provides training
for individuals currently employed by consumers to provide personal
care services and for individuals desiring to obtain formal training in
order seek employment as a PCA. The ABC’s for Direct Care Worker’s
curriculum from the Massachusetts Direct Care Workforce Training
Program is utilized to ensure the participant acquires the basic core
competencies needed for this profession. If you want to continue training
to become a personal care homemaker (PCHM), register for NCHL914.
Personal Care Homemaker Training
Participants in this course receive additional training to qualify for a
certificate to be a Personal Care Homemaker (PCHM). Participants
who successfully complete this 60-hour course are qualified to work
as a PCHM employed by consumers and in a home care agency. The
ABC’s for Direct Care Worker’s curriculum is used in this course,
providing participants with the opportunity to gain valuable direct
care skills in an interactive and fun learning environment. Graduates
receive a certificate following successful demonstration of learned
skills and knowledge.
Course #
Date
Day
Time
Cost
NCHL914
Mar. 14-May 2
S
8:00 a.m.-4:00p.m.
$465
NEW
Health Unit Coordinator
This program is designed to prepare students to perform the tasks and
responsibilities of a Health Unit Coordinator in support of medical
staff, nursing personnel, hospital departments, and to assist patients
and visitors. This program includes interactive lecture, labs and
exercises designed to review medical terminology, methods of effective
communication and progressive management techniques. Throughout
this program students will perform multiple exercises in the complexities
of transcribing physician’s orders; patient chart documentation; HIPAA
regulations; dietary orders; vital signs documentation; ordering of
diagnostic and therapeutic testing; all in an effort to prepare a student
to function as a vital member of the healthcare team.
Note: Upon successful completion of this Health Unit Coordinator
Program, students will be eligible to sit for the National
Association of Health Unit Coordinators (NAHUC) national
certification exam.
*Cost includes required textbook.
Course #
Date
Day
Time
Cost
NCHL029
Mar. 24-May 12
T,R
6:00 p.m.–9:00 p.m.
$999
NEW
Patient Access & Registration Professional Program
This comprehensive program will prepare students to handle patient
encounters, patient customer service and other areas related to intake and
the coordination of a patient’s healthcare experience. This program covers
important background information on the healthcare profession including:
interpersonal skills; patient confidentiality; medical ethics and law; medical
terminology; basics of insurance billing and coding; telephone techniques;
scheduling appointments and medical records management. Additional
key program topics include: customer service; referral/transfer services;
resource scheduling; patient check-in; admission; registration; revenue
cycle & information systems; Statistical Reporting; customer satisfaction and
retention; leadership and management and other relevant topics.
Note: Students who successfully complete this program would be
eligible to sit for the National Healthcareer Association (NHA)
- Certified Medical Administrative Assistant (CMAA) exam; the
National Association of Healthcare Access Management (NAHAM)
Certified Healthcare Access Manager (CHAM) or the Certified
Healthcare Access Associate (CHAA) national certification exams –
depending upon their professional experience level and other factors.
*Cost includes required textbook.
Course #
Date
Day
Time
Cost
Course #
Date
Day
Time
Cost
NCHL913
Feb. 2-Mar. 9
M
4:30 p.m.-9:30 p.m.
$249
NCHL030
Mar. 10-May 19
T,R
6:00 p.m.–9:30 p.m.
$1950
7 | QCC Center for Workforce Development and Continuing Education | 508.751.7900 or www.QCC.edu/WD
HEALTHCARE
Online Medical and Career Training Courses
The QCC Center for Workforce Development and Continuing Education has partnered with Career
Step to offer these high-demand online medical and career training courses for students throughout
our service territory. Don’t miss out on this great opportunity! Job placement assistance available.
NEW
ICD -10 Fast Track
The ICD-10 Fast Track course prepares medical coders to use
the new ICD-10 code set, which all healthcare facilities and
physicians’ offices must begin using October 1, 2014. The course
assumes students are already familiar with the principles of
medical coding as well as medical terminology, pharmacology,
and basic anatomy and pathophysiology. Students will learn ICD10 specific advanced anatomy/physiology as well as advanced
pathophysiology and ICD-10 coding with guided hands-on
exercises that allow students to gain real-world experience with
the new code set. In addition to one-on-one support from
AHIMA-Approved ICD-10-CM/
Course #
Cost
PCS Trainers throughout the
course, students receive several
NCHL023
$699
industry code books.
Medical Coding and Billing
The Medical Coding and Billing program prepares students for
the Certified Coding Associate (CCA) and Certified Professional
Coder (CPC) certification exams. Students learn healthcare
information management, reimbursement methodologies,
medical terminology, anatomy, pathophysiology, and
pharmacology as well as studying the ICD-9, CPT, and HCPCS
code sets in an extensive practical section that gives them
valuable hands-on experience before graduation. In addition to
one-on-one support from experienced instructors throughout
the course and access to personalized graduate support after
graduation, students receive textbooks,
industry codebooks, access to an online
Course #
Cost
reference library, and a voucher for one
of the national certification exams.
NCHL417
$2995
NEW
Medical Transcription
Approved by the Association for Healthcare Documentation
Integrity (AHDI), the Medical Transcription program helps
students gain the specific skills needed to successfully
begin a medical transcription career. Students learn medical
terminology, anatomy, and healthcare documentation as well
as developing and practicing their typing and listening skills
on hundreds of authentic, employer-provided dictations
from a variety of specialties. In addition to one-on-one
support from experienced instructors throughout the
course and personalized graduate support after graduation,
Enrollment includes ten textbooks,
a transcription foot pedal, an AHDI
Course #
Cost
membership, a subscription to
NCHL404
$2595
an online reference library, and a
voucher to take the RHDS exam.
NEW
Free Laptop,
iPad, or Kindle!
See details
below:
Medical Administrative Assistant
with EHR
Approved by the National Healthcareer Association, the
Medical Administrative Assistant with EHR program prepares
students for the Certified Medical Administrative Assistant
(CMAA) and Certified Electronic Health Records Specialist
(CEHRS) credentials. Students learn Microsoft Office basics,
healthcare documentation and reimbursement, and medical
office management topics such as practice finances and standard
office procedures. The interactive online curriculum also includes
over 20 hours of training on the industry-standard ezEMRx EHR
software. In addition to one-on-one support from experienced
instructors throughout the course and access to personalized
graduate support after
graduation, students receive eight
Course #
Cost
textbooks and vouchers for the
NCHL003 $ 2399
CMAA and CHERS exams.
RHDS Exam Prep
Prepare for the Registered Medical Transcriptionist (RMT)
exam offered by the Association for Healthcare Documentation
Integrity (AHDI). This exam offers the opportunity to prove
industry commitment and professional knowledge to employers
and colleagues. With this exam prep course, students can review
material included on the exam as well as learn specific test-taking
tips and strategies. The course’s unique online platform also
provides access to all program materials and interactive study
tools whenever is most convenient for the student, providing
them the flexibility to study on a
schedule that fits their individual
Course #
Cost
lifestyles. This credential is for entryNCHL014
$179
level medical transcriptionists.
NEW
ICD-9 for ICD-10 Coders Training
The ICD-9 for ICD-10 Coders course teaches new coders
trained to use the ICD-10 code set how to apply their skills
to ICD-9 codes, which health facilities and physicians’ office
must use until the transition is made to the ICD-10 code
set. The course takes a chapter-by-chapter approach to the
ICD-9 code set and teaches students the main differences
they need to look out for when coding in ICD-9 rather than
ICD-10. Students receive one-on-one support and the ICD-9
codebook. This course is intended new ICD-10 coders, not
those who have never completed medical coding training or
experienced coders. The ICD-9 for
ICD-10 coders will prepare students
Course #
Cost
to take either the CCA exam through
NCHL031
$399
AHIMA or the CPC through AAPC.
508.751.7900 or www.QCC.edu/WD | QCC Center for Workforce Development and Continuing Education | 8
HEALTHCARE
Pharmacy Technician
Medical Transcription Editor
Approved by the Association for Healthcare Documentation
Integrity (AHDI), the Medical Transcription Editor
program focuses on teaching the skills needed to work as
a medical transcriptionist and medical transcription editor.
Students study medical terminology, anatomy, healthcare
documentation, and editing theory and technique as well as
developing and practicing their typing and listening skills on
hundreds of authentic, employer-provided dictations from
a variety of specialties. In addition to one-on-one instructor
support and personalized graduate support, Enrollment
includes ten textbooks, a transcription foot pedal, and
AHDI membership, a subscription
Course #
Cost
to an online reference library, and a
voucher to take the RHDS exam.
NCHL405
$2995
The Pharmacy Technician program is prepares students to earn
their national certification by passing the Pharmacy Technician
Certification Board (PTCB) Exam. Students study pharmacology,
pharmaceutical calculations, nonsterile compounding, and
pharmacy law, regulations, and standards as well as topics
specific to working in retail or institutional pharmacies. During
the training, students have the opportunity to participate in
an on-site externship at a local Walgreens or CVS Pharmacy. In
addition to one-on-one support from experienced instructors
throughout the course and access to personalized graduate
support after graduation, students
Course #
Cost
receive six textbooks, a drug
reference handbook, and a voucher
NCHL413
$1995
for the PTCB Exam.
Medical Billing
Computer Technician
Developed by a Computer Technology Industry Association
(CompTIA) education partner, the Computer Technician program
is specifically designed to prepare students for the CompTIA A+
certification exams. Students learn about hardware, operating
systems, networking, security, and troubleshooting as well as more
specialized topics such as mobile devices, laptops, and printers.
In addition to one-on-one support from experienced instructors
throughout the course and access to personalized graduate
support after graduation, students receive two textbooks, two
quick-reference exam study guides, a
computer repair toolkit, a power supply
Course #
Cost
tester, a USB drive, and two CompTIA
NCCS228
$1995
A+ certification exam vouchers.
Medical Administrative Assistant
Approved by the National Healthcareer Association, the
Medical Administrative Assistant program is specifically
designed to prepare students to earn the Certified
Medical Administrative Assistant (CMAA) credential after
graduation. The interactive online curriculum teaches
students Microsoft Word and Excel basics, healthcare
documentation and reimbursement, medical terminology,
and basic anatomy as well as specific medical office
management topics such as practice finances and standard
office procedures. In addition to one-on-one support from
experienced instructors throughout the course and access
to personalized graduate support after
graduation, students receive seven
Course #
Cost
textbooks and a voucher to take that
NCHL414
$1995
CMAA exam after graduation.
The Medical Billing program helps students develop
the knowledge and skills needed to work in healthcare
reimbursement. The program focuses on documentation
and procedures and includes hands-on exercises that allow
students to apply what they learn. Students learn medical
terminology, documentation and confidentiality, medical
coding basics, and patient billing and collections as well as
specialized considerations such as the ICD-10 code set and
X12 5010 billing system. In addition to one-on-one support
from experienced instructors throughout the course and
access to personalized graduate support after graduation,
students receive five textbooks
and a one-year membership to the
Course #
Cost
American Medical Billing Association.
NCHL416
$1995
Executive Assistant
Designed to help students gain the software and business skills
needed to succeed in the modern office, the Executive Assistant
program focuses on the Microsoft Office 2010 application
suite and office management skills. Students learn to use
Microsoft Word, Excel, Outlook, and PowerPoint in addition to
strengthening their typing skills and studying office procedures
and communication. Upon graduation, students are prepared
to earn the Microsoft Office Specialist Master certification,
strengthening their resumes and proving their software skills
to employers. In addition to one-on-one instructor support
and personalized graduate support,
students receive eleven textbooks
Course #
Cost
and a Microsoft Office Specialist exam
NCBU853 $1995
voucher.
For Career Step courses only:
Medical Transcription Editor and Medical Coding and Billing: for a free laptop, iPad, or Kindle (use discount code: techpromo* at checkout)
for $300 off program price (use discount code: 300disc at checkout); Medical Transcription and Medical Administrative Assistant with
EHR: for a free Laptop, iPad, or Kindle (use discount code: techpromo* at checkout ) for $200 off program price (use discount code: 200disc at
checkout) Pharmacy Technician and Computer Technician: for a free laptop, iPad or Kindle (use discount code: techpromo* at checkout ) for
$125 off program price(use discount code: 125disc at checkout); Medical Billing, Medical Administrative Assistant, Executive Assistant: for
a free Kindle (use discount code: techpromo* at checkout) for $100 off program price (use discount code: 100disc at checkout).
*techpromo subject to $29 shipping fee.
9 | QCC Center for Workforce Development and Continuing Education | 508.751.7900 or www.QCC.edu/WD
HEALTHCARE
Dementia Care for Family Care Givers
Dementia Care
Designed for family caregivers dealing with Alzheimer’s disease,
Vascular dementia, Lewy-Body Dementia or other conditions
which cause significant memory problems. In addition to basic
information about dementia, this 4-week course will cover
essential elements to address throughout the illness, common
health complications, and tips from professional care providers
who deliver person-centered care. Use of materials and
internet will facilitate learning and maximize competence in
care-giving beyond the end of the course.
As babyboomers age, the 21st century workforce is challenged
to care for an exponentially growing population of persons
with dementia. This course provides essential knowledge and
understanding about neurological diseases that affect cognition
and memory, and practical application of effective skills for
supporting persons with dementia. Nearly all disciplines benefit
from expertise in Dementia Care Specialists, as do families of
persons with dementia. Come away with increased knowledge in
how to care for persons with dementia. Expertise in this growing
area of human services also enhances your resume.
Course #
Date
Time
Cost
Course #
Date
Time
Cost
NCHL909
Feb. 2-Feb. 27
Online
$149
NCHL361
Feb. 2-Mar. 27
Online
$495
NCHL909
Apr. 6-May 1
Online
$149
NCHL361
Apr. 6-May 29
Online
$495
NCHL909
Jun. 1-Jun. 26
Online
$149
NCHL361
Jun. 1-Jul. 24
Online
$495
Decisions regarding whether courses
will run are based on completed, paid registrations.
REGISTER EARLY, SO THAT YOUR COURSE DOES NOT GET CANCELLED.
508.751.7900 or www.QCC.edu/WD | QCC Center for Workforce Development and Continuing Education | 10
HEALTHCARE
Aide Cuidado Personal (Asistente de Cuidados
Personales)
Nutritional Fitness Career Prep
Proper nutrition and physical fitness go hand-in-hand when working
to maintain a healthy lifestyle. This distance learning course offers a
well balanced combination of nutrition and physical fitness training
to help you take the first step toward a new career in nutrition
and fitness. Proper health management is important to a growing
number of consumers who are interested in enhancing their lives
through increased physical fitness and better nutrition practices.
People often rely on persons who have received fitness and
nutrition training who can help them turn their lives around. Our
fitness and nutrition course offers a comprehensive introduction on
a number of key fitness and nutrition topics.
Course #
Date
Time
Cost
NCHL005
Open Enrollment
Online
$1675
Wellness Coaching Career Prep
Natural Health Consultants understand that for true healing to take
place that the emotional, mental, physical and spiritual elements
of each person must be addressed. Our Natural Health Consultant
course will give you broad understanding of the several disciplines
that fall under the heading of “natural medicine.” Wellness coaching
is about helping people to improve their lifestyle behavior.
Wellness coaching is a new field. As it emerges and the world
discovers the value of it, it will continue to define and re-define
itself. What is clear is that wellness coaching is the application of the
principles and processes of professional life coaching to the goals of
lifestyle improvement for higher levels of wellness.
Course #
Date
Time
Cost
NCHL011
Open Enrollment
Online
$1295
El Departamento de Cuidado Directo y el Programa de
Entrenamiento de Trabajadores de Massachusetts proveen 60
horas de entrenamiento de calidad competente a personal
de Atención y Cuidado, a ayudantes de cuidado del hogar y
empleados en hogares y comunidades establecidas. Utilizando
técnicas comprobadas en el aprendizaje de adultos para
educar y entrenar grupos diversos de trabajadores. Los
ABC’s o principios del currículo de Trabajadores de Cuidado
Directo asegura que los trabajadores obtengan los cursos
competentes básicos necesarios para esta profesión. Los
participantes del Departamento de Cuidado Directo y el
Programa de Entrenamiento de Trabajadores de Massachusetts
obtendrán la oportunidad de aprender invaluables habilidades
y capacitaciones en un ambiente de interacción divertido.
Sirviendo con paso de enlace a otras profesiones aliadas a la
salud, los graduados recibirán un certificado después de haber
demostrado con éxito las habilidades y conocimientos adquiridos.
Mientras que algunos participantes entusiasmadamente lo usaran
como perspectivas de avanzar en una carrera, otros escogen el
Cuidado Directo como trabajo o profesión.
Course #
Date
Day
Time
Cost
NCHL013
Apr. 11-May 23
S
8:00 a.m.–5:00 p.m.
$465
RN / LPN Refresher
In response to the alarming need for qualified nurses there
has been an increased demand for RN/LPN refresher training
programs. This course will review basic nursing skills including:
the nursing process, infection control, medication update, IV
therapy, communication, the aging population, and scope
of practice. As a component of the course the RN/LPN will
complete a clinical practicum in a skilled nursing sub/acute
facility. Experiences will be individually designed by a clinical
coordinator and supervised by a nursing faculty member.
Acceptance based on a completed application package received
on a first-come, first-served basis. Please call 508.751.7900 and
an application packet will be mailed to you.
Preferred Application Deadline: 2 weeks before the start
of the course.
Course #
Date
Day
NCHL410
Feb. 24-May 5
T
Time
Cost
3:30 p.m.–6:30 p.m. $1615
11 | QCC Center for Workforce Development and Continuing Education | 508.751.7900 or www.QCC.edu/WD
HEALTHCARE
Basic Life Support (BLS) for Healthcare Providers
(CPR/AED)
The BLS Healthcare Provider Course teaches CPR skills for
helping Adults, children and infants, (including doing ventilation
with a barrier device, a bag-mask device, and oxygen); use of
an automated external defibrillator (AED); and relief of foreign
body airway obstruction (FBAO). It’s intended for participants
who provide healthcare to patients in a wide variety of settings,
including in-hospital and out-of-hospital, dental offices, physician’s
office, physical therapy clinics, home healthcare agencies, student
nurses and more. This class is for certified or non-certified, licensed
or non-licensed healthcare professionals.
The certification is valid for 2 years. *This course is required for all
students entering QCC Nursing and Allied Health programs.
Course #
Date
Day
Time
Cost
NCHL384
Jan. 23
F
5:00 p.m.–9:00 p.m.
$85
NCHL384
Feb. 17
T
5:00 p.m.–9:00 p.m.
$85
NCHL384
Apr. 10
F
5:00 p.m.–9:00 p.m.
$85
NCHL384
May 17
U
9:00 a.m.–1:00 p.m.
$85
NCHL384
Jun. 26
F
5:00 p.m.–9:00 p.m.
$85
Substance Abuse Counseling Career Prep
Have you ever thought about a career in addiction counseling?
Do you feel passionate about helping people reclaim lives
that have been deteriorated by drugs or alcohol? Addiction
counseling professionals treat individuals who are in need
of substance abuse counseling as well as offer peace of mind
to the families of persons who are in need of drug addiction
counseling. This drug and alcohol distance learning course will
effectively teach you basic drug and alcohol abuse counseling
techniques. Our distance learning methods are proven and can
provide you with a thorough introduction to the many facets
of addiction counseling. People who struggle with addictions
rely on the help of professionals trained in drug addiction
counseling to help them get through their difficult time. With
our distance learning course, you can learn drug and alcohol
abuse counseling techniques that could teach you how to help
people identify and manage their addictions. If you are looking
for a meaningful career in substance abuse counseling, this
course can help you get started.
Course #
Date
Time
Cost
NCBU259
Open Enrollment
Online
$3425
Too busy to
come to campus?
Take one of our many online
classes designed to help you enter
the workplace or gain the skills
needed to keep you current in
your career.
508.751.7900 or www.QCC.edu/WD | QCC Center for Workforce Development and Continuing Education | 12
EDUCATION
Early Childhood: Observation & Assessment
This course explores observation and assessment instruments,
as well as recommended practices and available resources for
infants, toddlers, and preschoolers. Content includes an emphasis
on observing young children and assessing their early childhood
learning environments. 45 PDPs
Course #
Date
Time
Cost
NCBU267
Open enrollment
Online
$289
Early Childhood: Program Planning
This course is designed to give you a new perspective on planning
and implementing developmentally appropriate practices for
young children from birth through age eight. In this course you
will learn what is meant by curriculum, assessment, evaluation,
and program planning as these terms apply to early childhood
education. We will discuss several historical perspectives and
theories on child development and examine best practice for
early childhood education. We will also examine key concepts
and specific activities for teaching various curricular content areas,
including language and literacy, mathematics and science, and the
expressive arts. 45 PDPs
Course #
Date
Time
Cost
NCBU268
Open enrollment
Online
$289
Early Childhood Infant & Toddler Mental
Health: Issues & Information for Educators
This course designed to help you achieve a better understanding
of infant and toddler mental health, child development, and
strategies you can use to promote positive relationships with
children and their families. This course provides information that
will help you to understand and identify your role as a child care
provider, educator, and early childhood professional. Infant &
Toddler Mental Health will provide you with research-based
information on child development, attachment, temperament,
and curriculum. This course also lists resources for both teachers
and parents who would like more help or information about
infant and toddler mental health. 30 PDPs
arly Childhood: Typical & Atypical
E
Development
This course explores contemporary best practice and
perspectives on early childhood development. Content
includes patterns and sequences of typical development
for children from birth to six years. Emphasis is on individual
differences, cultural influences, and the impact of developmental
delay and disability during infancy, toddlerhood, and the
preschool years. Discussion will also include instructional
technology (IT) and assistive technology (AT) applications for
this population. 45 PDPs
Course #
Date
Time
Cost
NCBU254
Open enrollment
Online
$289
Early Childhood: Family-Centered Services
This course seeks to promote the development of thoughtful,
knowledgeable, effective educators for a diverse society. The
course provides conceptual frameworks for working with
families of children from a variety of backgrounds. Course
content places an emphasis on family-centered practices
designed to help early childhood professionals involve and
support families in the care and education of children. 30 PDPs
Course #
Date
Time
Cost
Course #
Date
Time
Cost
NCBU269
Open enrollment
Online
$219
NCBU266
Open enrollment
Online
$219
Too busy to come to campus?
Take one of our many online classes designed to help you enter the workplace
or gain the skills needed to keep you current in your career.
13 | QCC Center for Workforce Development and Continuing Education | 508.751.7900 or www.QCC.edu/WD
EDUCATION
Gender in the Classroom
Discover why girls waste 30% of their study time, why boys
get worse grades than girls, why boys do less homework than
girls, and the 5 learning habits that hurt girls in the workplace.
Discover how girls learn. Take away 10 top tips for helping girls
learn more, and the 5 tips to help girls succeed more. Then
discover how boys learn. Take away 10 top tips for helping boys
learn more, and the 5 tips to help boys succeed more.
Get research data not available anywhere else. 16 Hours/16 PDPs
Course #
Date
Time
Cost
NCBU217
Mar. 2-Mar. 27
Online
$145
NCBU217
Jun. 1-Jun. 26
Online
$145
NEW
Understanding & Implementing Common
Core Standards
This course has been divided into four chapters. The
organization of the course covers the rationale for and design
of the Common Core State Standards, the “Common Core
Mindset” practitioners need for successful implementation, and
what specific actions can be taken for deeper implementation
across settings. 45 Hours/45 PDPs
Course #
Time
Cost
NCBU526
online
$289
Substitute Teacher Preparation
Understand what is expected of a substitute and how to
maximize your value to a school. Find out about how to develop
a sub-notebook, understand classroom management, the latest
techniques in developing lesson plans, how to use your own
portfolio to assist in teaching, and much more. 16 Hours/16 PDPs
Course #
Date
Time
Cost
NCBU155
Mar. 2-Mar. 27
Online
$145
NCBU155
Jun. 1-Jun. 26
Online
$145
Generational Learning Styles
for K-12 Teachers
Your students learn differently than you do. Come find out how
to help your students learn more. Then discover something new
about yourself. Get fascinating info on the brain and how all
generations respond to the “cohort experience”. You will acquire
the information on how Generation Y learns. Then find out
how you as a Gen Xer or Baby Boomer learn differently. Come
away with our top 20 generational techniques for helping your
students learn more. 16 Hours/16 PDPs
Social
Media and Online Tools
for K-12 Teachers
Get the latest info on why, and how, your students are using
social media. Discover the tricks of the trade in using Facebook,
Twitter and other social media. Find out how social media is
being used in education. Then come away with tips on how you
can use social media to help your students learn more. For any
teacher interested in social media, from beginners to advanced
social networkers. 16 Hours/16 PDPs
Course #
Date
Time
Cost
NCBU220
Apr. 6-May 1
Online
$145
Using Cell Phones in the Classroom
Class, turn your cell phones - - on! Most of your students
have cell phones, and now you can use this valuable tool in
your classroom to engage and involve your students more in
their learning. Discover how to implement cell phones in your
classroom from a teacher who has done it successfully. Come
away with a step-by-step how-to plan on enhancing your
students’ learning, and your teaching. 16 Hours/16 PDPs
Course #
Date
Time
Cost
NCBU218
Apr. 6-May 1
Online
$145
Online Learning and Teaching for K-12 Teachers
Discover the fascinating world of online learning and teaching.
Specifically for K-12 teachers, you will find out why and how
your students learn online. Find out about all the wonderful
eTools being used, from drag-and-drop games to virtual labs.
Then find out how you can begin to use the web in your own
teaching. See why web-enhanced courses are being introduced
in K-12 schools. Then take home online strategies for helping
your students to learn more and preparing them for the
workplace. 16 Hours/16 PDPs
Course #
Date
Time
Cost
Course #
Date
Time
Cost
NCBU219
Mar. 2-Mar. 27
Online
$145
NCBU154
Apr. 6-May 1
Online
$145
NCBU219
Jun. 1-Jun. 26
Online
$145
508.751.7900 or www.QCC.edu/WD | QCC Center for Workforce Development and Continuing Education | 14
EDUCATION
Certificate in Online Teaching
For those new to teaching online, or those already teaching online.
Get the best instruction from the foremost authorities in online
learning. Thousands of people have taken this fundamental yet
advanced training in teaching online. From building an online course
to improving an online course, from fostering online discussion to
encouraging student interaction, from traditional assessment to
online tests, the program will give you both the fundamentals of
teaching online, as well as the most advanced tips and techniques in
the business. Your instructors are authors, speakers and consultants
in online learning and teaching. 48 Hours/48 PDPs
1. Designing Online Instruction
Course #
Date
Time
Cost
NCBU226
Feb. 2-Feb. 13
Online
$195
NCBU226
May 4-May 24
Online
$195
NCBU226
Oct. 5-Oct. 16
Online
$195
2. Fostering Online Discussion
Course #
Date
Time
Cost
NCBU150
Mar. 3-Mar. 27
Online
$145
NCBU150
Jul. 6-Jul. 31
Online
$145
NCBU150
Nov. 2-Nov. 27
Online
$145
3. Advanced Teaching Online
Course #
Date
Time
Cost
NCBU225
Apr. 6-May 1
Online
$195
NCBU225
Jun. 1-Jun. 26
Online
$195
NCBU225
Sep. 8-Oct. 2
Online
$195
Fostering Online Discussion
Being engaged with your online learners throughout the course
is one of the three biggest weaknesses of online teachers. It is
also one of the three biggest ways to take your online course
to the next level, making it a superior learning experience for
your learners. Come experience how to do it from the creator of
the concept and practice of ‘continual engagement’ in teaching.
Discover how to build student success through your interaction,
how to give online learners feedback, communicating with
them about everything from subject matter to delicate issues to
grading. You will come away with advanced, practical, how-to
tips from one of the foremost authorities on fostering online
discussion. And you will see how your instructor models great
interaction and engagement in the online environment.
Course #
Date
Time
Cost
NCBU150
Mar. 3-Mar. 27
Online
$145
NCBU150
Jul. 6-Jul. 31
Online
$145
NCBU150
Nov. 2-Nov. 27
Online
$145
Advanced Teaching Online
In the 21st century, half of all learning will be online. The
opportunities are tremendous for teaching online. Discover how
to plan, develop and teach an online course. Take home a ten step
model for developing your online course. Experience one of the
most advanced online classrooms for teachers. Learn how to create
online audio lectures with slide shows. Find out how self quizzes
enhance learning. See an animation, drop-and-drop exercise, and
dynamite welcome pages. Engage in online discussion with other
teachers. An instructor’s book, Advanced Teaching Online, is
included .16 Hours/16 PDPs
Course #
Date
Time
Cost
NCBU225
Apr. 6-May 1
Online
$195
Certificate Discount
NCBU225
Jun. 1-Jun. 26
Online
$195
Register for all three courses using NCBU262
and you pay only $495 – a savings of $40!
NCBU225
Sep. 8-Oct. 2
Online
$195
Designing Online Instruction
Learn about the online instructional environment, envisioning your
online course, developing a web course, phases of design and
development, design guidelines, and more. Discover the principles
behind the adoption of technology innovation and the nature of the
online learning environment. Then get tips for planning your online
course, identifying resources and design guidelines. Discuss the phases
of design and development and models, motivating student-student
interaction, and managing interaction. Get the latest information on
copyright issues, assessment and evaluation. 16 Hours/16 PDPs
Course #
Date
Time
Cost
NCBU226
Feb. 2-Feb. 13
Online
$195
NCBU226
May 4-May 24
Online
$195
NCBU226
Oct. 5-Oct. 16
Online
$195
15 | QCC Center for Workforce Development and Continuing Education | 508.751.7900 or www.QCC.edu/WD
EDUCATION
Students with ASD (Autism Spectrum Disorder)
Today, every school in America has students who have been
diagnosed with Asperger’s Syndrome—a neurological disorder
on the autism spectrum. The effects of this disorder vary widely,
but it is important for every teacher to understand how to
recognize behaviors that may indicate Asperger’s Syndrome.
In this course, you take away strategies for working effectively
with Asperger’s students. And you will find out how to work
effectively with parents to create the most positive learning
environments for children and teens with Asperger’s Syndrome.
The course is geared for K-12 teachers, but it is also relevant for
counselors, faculty in higher education, parents and anyone else
interested in understanding this important issue. 16 Hours/16 PDPs
Course #
Date
Time
Cost
NCBU222
Mar. 2-Mar. 27
Online
$145
NCBU222
Jun. 1-Jun. 26
Online
$145
Certificate in Teaching Adults
This is your invitation to teach others in-person and join in one
of the more important functions in life - passing on knowledge
and skills to others. It is both an opportunity and a responsibility.
Whether you want to teach others or currently teach others,
in any setting, either formally or informally, this course is for
you. We will give you both the fundamental and advanced
information to improve your teaching. Your lead instructor
is author of How to Teach Adults, the best-selling book on
the subject. The e-book version is included in the course. 32
Hours/3.2 CEUs
Course #
Date
Time
Cost
NCBU074
Feb. 2-Mar. 27
Online
$295
Developing Hybrid Courses
Whether developing new or modifying an existing class,
this four-week session will help you puzzle out how to take
advantage of the best of both worlds. Use the strength of the
face-to-face engagement and the power of the Internet to
deliver great content, reach broader audiences and support
different learning styles. The Hybrid or “flipped” classroom
encourages students to learn at their own pace while also
building on the unique exchanges that can happen in both the
face-to-face class and online. 16 Hours/1.6 CEUs
Course #
Date
Time
Cost
NCBU149
Apr. 6-May 1
Online
$195
NCBU149
Jun. 1-Jun. 26
Online
$195
LEARN ANYTIME,
ANYWHERE WITH OUR
ONLINE OFFERINGS!
Talented & Gifted: Working with High Achievers
Working with High Achievers - This course provides information
on the history of exceptional students in relation to education,
current law, and accepted methods for referral, assessment, and
identification. It covers major program models and methods of
differentiating instruction to meet the rate and level of learning
of those students identified. The course gives the learner an
understanding of ways to meet the affective needs of the gifted
and talented student in the regular classroom and lists resources
for teachers and parents who would like more information about
the talented and gifted. 30 Hours / 30 PDPs
Course #
Date
Time
Cost
NCBU256
Open enrollment
Online
$219
Teaching Elementary Math Conceptually:
A New Paradigm
A New Paradigm - This course is designed to expand your
methodology for teaching Mathematics. The course will explore
an innovative teaching model that incorporates strategies for
teaching concepts constructively and contextually. The goal is for
you to gain a deeper understanding of the underlying concepts
of various math topics and explore the principles of teaching
those concepts to learners. This course will focus on the topics of
number sense, basic operations, and fractions. 30 Hours/ 30 PDPs
Course #
Date
Time
Cost
NCBU257
Open enrollment
Online
$219
Understanding Aggression: Coping with
Aggressive Behavior in the Classroom
This course includes topics on violence, aggression in the classroom,
youth gangs, aggression in sports and on television, how drugs and
alcohol play a role in aggression and violence, and “hot spots” that
tend to breed aggression and violence. It is designed to help school
personnel become more aware of the causes of aggression and
ways to evaluate it and intervene before it turns to violence in the
schools. The course also discusses aggression in our communities
through driving, dating, sports, television, and music, and how
these issues are dealt with in modern society. 45 Hours / 45 PDPs
Course #
Date
Time
Cost
NCBU258
Open enrollment
Online
$289
Advanced Classroom Management: Children as
Change Agents
Geared primarily for professionals (e.g., regular or special
educators, instructional assistants, school psychologists, counselors)
serving children and youths presenting behavior problems in
the school or community, this course focuses on cognitive and
cognitive-behavioral interventions (often lumped together under
the rubric “social skills”) with an emphasis on teaching students how
to change and manage their own behavior. 30 Hours / 30 PDPs
Course #
Date
Time
Cost
NCBU252
Open enrollment
Online
$209
508.751.7900 or www.QCC.edu/WD | QCC Center for Workforce Development and Continuing Education | 16
EDUCATION
Behavior is Language: Strategies for Managing
Disruptive Behavior
Harassment, Bullying & Cyber-Intimidation
in Schools
Harassment, Bullying & Cyber-Intimidation in Schools will discuss
definitions and the personal, social, and legal ramifications
associated with sexual harassment, bullying, and cyberintimidation. The course will address what we know about these
troubling areas. We will then explore preventative strategies
as well as how school staff can address these issues when they
occur. A clear understanding of what constitutes harassment and
the harmful effects of harassment on people and institutions is
essential to providing a safe and inclusive school environment for
all. 30 Hours / 30 PDPs
Strategies for Managing Disruptive Behavior - This course is
designed to give the learner a new perspective on student
behavior and effective tools to facilitate positive student
change. Taught by Mick R. Jackson MS/ED, this course provides a
developmental framework to help the learner understand what
students are trying to communicate through the “language” of
their behavior. Topics covered include behavioral techniques
and intervention strategies that remediate disruptive behaviors,
reduce power struggles while increasing classroom control,
reduce educator workload, and help prevent burnout. After
successfully completing this course, the educator and his/her
students will be better equipped to find and implement creative,
effective solutions to behavioral problems. 45 Hours / 45 PDPs
Course #
Date
Time
Cost
Course #
Date
Time
Cost
NCBU255
Open enrollment
Online
$219
NCBU253
Open enrollment
Online
$289
ENTREPRENEURSHIP & SMALL BUSINESS
Nutritional Fitness Career Prep
Proper nutrition and physical fitness go hand-in-hand when working
to maintain a healthy lifestyle. This distance learning course offers a
well balanced combination of nutrition and physical fitness training
to help you take the first step toward a new career in nutrition
and fitness. Proper health management is important to a growing
number of consumers who are interested in enhancing their lives
through increased physical fitness and better nutrition practices.
People often rely on persons who have received fitness and
nutrition training who can help them turn their lives around. Our
fitness and nutrition course offers a comprehensive introduction on
a number of key fitness and nutrition topics.
Course #
Date
Time
Cost
NCHL005
Open Enrollment
Online
$1675
Workplace Ethics and Etiquette
For entrepreneurs, managers or anyone in the workplace,
understanding workplace ethics and etiquette is critical to individual
and organizational success. Discover new information about the
related but different concepts of business ethics and etiquette.
Learn the how-to’s of making ethical business decisions. Then find
out the 5 secrets of how to interact properly in business and social
settings to improve your communication and networking skills.
Advertising for the Small Business
This class teaches the small business owner how to use advertising
properly. Get better results and make your advertising work more
effectively. Learn about different types of media (newspaper,
radio, cable TV, social media, and billboards), when and how to
use them, and how to buy them for the best value.
Course #
Date
Time
Day
Cost
NCBU133
Jan. 31-Feb. 7
2:00 p.m.-5:00 p.m.
S
$79
NCBU133
Apr. 25-May 2
2:00 p.m.-5:00 p.m.
S
$79
Wellness Coaching Career Prep
Natural Health Consultants understand that for true healing
to take place that the emotional, mental, physical and spiritual
elements of each person must be addressed. Our Natural
Health Consultant course will give you broad understanding
of the several disciplines that fall under the heading of “natural
medicine.” Wellness coaching is about helping people to improve
their lifestyle behavior. Wellness coaching is a new field. As it
emerges and the world discovers the value of it, it will continue
to define and re-define itself. What is clear is that wellness
coaching is the application of the principles and processes of
professional life coaching to the goals of lifestyle improvement
for higher levels of wellness.
Course #
Date
Time
Cost
NCBU960
Feb. 2-Feb. 27
Online
$145
NCBU960
Apr. 6-May 1
Online
$145
Course #
Date
Time
Cost
NCBU960
Jun. 1-Jun. 26
Online
$145
NCHL011
Open Enrollment
Online
$1295
17 | QCC Center for Workforce Development and Continuing Education | 508.751.7900 or www.QCC.edu/WD
ENTREPRENEURSHIP & SMALL BUSINESS
NEW
Entrepreneur Boot Camp
Getting Started in Voice Over
The demand for voice over (VO) talent has boomed over the
last decade, driven by more demand for content online, an
increased demand for audiobooks, and much easier production
requirements than ever before. The demand for that talent
continues to grow. All you need is a plan. Getting started in voice
over identifies every tool and skill you need to acquire to take
advantage of this swelling need for voice over artists. When
completed, this course will leave you with exactly the plan you
need to get going.
Starting a business is something that all of us have thought
about at one time or another. Everyone wants to be their own
boss. Yet statistics show that most businesses fail within the first
five years. This course provides insight into the characteristics,
knowledge and skills needed to become a successful
entrepreneur. At the end of this course, you will be able to
identify the abilities required of successful entrepreneurs and
how to acquire them, develop goals to help establish your
business, develop an outline for your plan, and take home
techniques to successfully manage your new business.
Course #
Date
Time
Cost
NCPE821
Feb. 2- Feb. 27
Online
$245
Course #
Date
Time
Cost
NCPE821
Apr. 6 - May 1
Online
$245
NCBU212
Feb. 2-Feb. 27
Online
$195
$245
NCBU212
Apr. 6-May 1
Online
$195
NCPE821
Jun. 1 - Jun. 26
Online
Entrepreneurship Certificate
Boost your chances of success for your new or small business
and reduce your risks. Get the latest on planning your business,
brainstorming business ideas and a checklist for going into
business. Then learn how to create a business plan, including
assessing business feasibility and prepare the management
and financial plans. Then take home a step by step approach
to attract and keep customers, with an emphasis on customerdriven marketing decisions and building a strong brand. At the
end of this certificate, you will be able to identify the abilities
required of successful entrepreneurs and how to acquire them,
develop goals to help establish your business, develop an
outline for your plan, and take home techniques to successfully
manage and market your new business.
1. Entrepreneur Boot Camp
Course #
Date
Time
Cost
NCBU212
Feb. 2-Feb. 27
Online
$195
NCBU212
Apr. 6-May 1
Online
$195
2. The Business Plan
The Business Plan
Whether writing a business plan to secure capital, as mandated
by most funding sources, or to lessen the risks of business
ownership, the planning process you undertake to do so enables
you to evaluate the many aspects and potential hurdles of your
businesses. In the online Business Plan course, you will discover
the basics of the entrepreneurial planning process culminating in
the development of an early-stage business plan. By preparing
your business concept, building your plan, and evaluating your
business for feasibility, you gain knowledge critical for business
start-up and development. A practical, hands-on approach
encourages you to immerse yourself in the vision, research, and
planning aspects of your new venture.
Course #
Date
Time
Cost
NCBU073
Mar. 2-Mar. 27
Online
$195
NCBU073
May 4-May 29
Online
$195
Course #
Date
Time
Cost
NCBU073
Mar. 2-Mar. 27
Online
$195
Entrepreneurial Marketing
NCBU073
May 4-May 29
Online
$195
Date
Time
Cost
NCBU945
Apr. 6-May 1
Online
$195
NCBU945
Jun. 1-Jun. 26
Online
$195
To succeed in today’s marketplace, entrepreneurs must
know how to effectively market their product or service. This
course offers you a step by step approach to attract and keep
customers, all within a realistic budget. With an emphasis on
customer-driven marketing decisions, you will learn how to build
a strong brand, analyze which tactics to use, and implement your
marketing plan. Whether you are starting a business or growing
an existing one, you will take away practical marketing tips and
tools that you can use to improve your marketing efforts.
3. Entrepreneurial Marketing
Course #
CERTIFICATE DISCOUNT
Register for all three courses using NCBU946
and pay only $495 – a savings of $90!
Course #
Date
Time
Cost
NCBU945
Apr. 6-May 1
Online
$195
NCBU945
Jun. 1-Jun. 26
Online
$195
508.751.7900 or www.QCC.edu/WD | QCC Center for Workforce Development and Continuing Education | 18
ENTREPRENEURSHIP & SMALL BUSINESS
Cash is King
Cash is arguably the most important factor in business success.
D&B reports 90% of all small business failures are due to poor
cash flow—more money gets paid out than collected. It is the
non-financial manager who really makes a difference in the day-today cash activities. Discover how to maximize cash flow, learn the
importance of cash and find out your role in cash flow success.
Course #
Date
Time
Cost
NCBU889
Mar. 2-Mar. 27
Online
$195
NCBU889
May. 4-May 31
Online
$195
Funding Your Business
What does it take to have a financially feasible business? The short
answer is Money! But, where does this money come from? Come
explore your business’s financial feasibility in three areas—start-up
or expansion, profits, and cash. Then, you will explore potential
debt and equity sources of funds to help support these areas and
create a financially successful venture.
Course #
Court Interpreter Spanish Basic
The Basic (3-unit) English - Spanish Course for Court Interpreters
prepares aspiring bilinguals to approach the career of legal
interpretation equipped with fundamental skills and knowledge.
Students are expected to be fully bilingual in both languages. The
Basic course has been designed for those aspiring interpreters
who are preparing to start their carrier in the field of legal
interpretation. To achieve a necessary level of qualification to
practice the profession, further training is highly recommended.
The large portion of the Basic course is dedicated to stages of
criminal procedures to emulate the approach of the Consortium
and the Federal Interpreter Program.
Course #
Date
Time
Cost
NCBU017
Open Enrollment
Online
$1195
Date
Time
NCBU031
Apr. 6-May 1
Online
$195
NCBU031
Jun. 1-Jun. 26
Online
$195
Instagram, Pinterest and Facebook: Marketing on
Image Driven Platforms
Stay current with the latest new sites and changes in trends. Then
learn how to identify what images work for your business goals.
Discover new sources for photos and images and learn how to
quickly and easily edit them to suit your marketing objectives.
Learn what different social sites are best image sharing and how
to maximize each site for a specific business goal. You will leave
class with a new set of tools and a road map to supercharge your
marketing campaign.
Course #
Date
Time
Cost
NCBU134
TBA
Online
$195
Court Interpreter Spanish Advanced
The Advanced (8-unit) English - Spanish Course for Court
Interpreters provides in-depth training to legal interpreters.
Students are expected to be fully bilingual in both languages.
This course offers a comprehensive approach to theoretical and
practical training for aspiring and working legal interpreters. It
consists of six major components distributed among eight units.
Course #
Date
Time
Cost
NCBU016
Open Enrollment
Online
$2995
Cost
19 | QCC Center for Workforce Development and Continuing Education | 508.751.7900 or www.QCC.edu/WD
ENTREPRENEURSHIP & SMALL BUSINESS
Onboarding New Employees
Growing Your Business with Self-Publishing
Ensure a smooth transition from best candidate to star employee.
Onboarding is the process of socializing new employees into
the organization. Onboarding of employees begins well before
traditional new-hire orientation and has long reaching implications.
At the conclusion of the class you will have constructed an
Onboarding Program for use in your own organization.
This practical course is designed to help entrepreneurs, businesses,
and organizations self-publish as well as gain a complete
understanding of this often-complicated marketplace. Learn how
to understand your publishing options and how to select the best
pathways given your business and personal objectives. You will
learn how to work with print on demand (POD) companies that
print books in small quantities economically. All participants will
gain an understanding of the decision-making framework and
what factors drive decisions in self-publishing.
Course #
Date
Time
Cost
NCBU129
Feb. 2-Feb. 27
Online
$195
NCBU129
Apr. 6-May 1
Online
$195
NCBU129
Jun. 1-Jun. 26
Online
$195
Grant Writing
The Certificate in Grant Writing course is perfect for anyone
wanting to learn the essentials of writing or acquiring grants
for private, public, or government use. If you are thinking of
starting a business that utilizes grants, learning the essentials
of writing, researching, obtaining, maintaining, operations and
strategies within the grant system is imperative. Books included.
Course #
Date
Time
Cost
NCBU010
Open Enrollment
Online
$2295
Personal Fitness Trainer Certification
There is a shortage of personal trainers in the workforce. Come
join this fun field and be a part of what ABC NEWS.com states as
the 4th hottest job in the U.S. at a national average of $25 an hour.
Whether a career move or for your own personal knowledge
get all the information you need to become a Certified Personal
Trainer. This challenging course is taught over an 8-week period
for better retention and skill competency. The National Exam
is held on the 9th week. This course is formatted as a 62-hour
program and is comprised of 16 hours of lecture, 16 hours
of practical training and a 30-hour internship. Students are
responsible to secure their own internship. A list of contacts will
be provided.
It covers topics including biomechanics, exercise physiology,
fitness testing, equipment usage and health assessment. CPR/
AED is needed to receive the certificate. W.I.T.S. is the only major
certifying body in the country providing comprehensive practical
training and internship components. Textbook is required and
not included in course fees. Call to order and start reading
immediately 888-330-9487 {www.witseducation.com}
W.I.T.S. is an approved CEU provider for the Board of
Certification for Athletic Trainers (BOC), the American
Occupational Therapy Association (AOTA), National Certification
Board for Therapeutic Massage & Bodywork (NCBTMB),
Veterans Training and Education, the International Association of
Continuing Education and Training (IACET).
Course #
Date
Time
Cost
NCBU033
Feb. 2-Feb. 27
Online
$195
NCBU033
Apr. 6-May 1
Online
$195
NCBU033
Jun. 1-Jun. 26
Online
$195
Substance Abuse Counseling Career Prep
Have you ever thought about a career in addiction counseling?
Do you feel passionate about helping people reclaim lives
that have been deteriorated by drugs or alcohol? Addiction
counseling professionals treat individuals who are in need of
substance abuse counseling as well as offer peace of mind to the
families of persons who are in need of drug addiction counseling.
This drug and alcohol distance learning course will effectively
teach you basic drug and alcohol abuse counseling techniques.
Our distance learning methods are proven and can provide you
with a thorough introduction to the many facets of addiction
counseling. People who struggle with addictions rely on the help
of professionals trained in drug addiction counseling to help them
get through their difficult time. With our distance learning course,
you can learn drug and alcohol abuse counseling techniques that
could teach you how to help people identify and manage their
addictions. If you are looking for a meaningful career in substance
abuse counseling, this course can help you get started.
Course #
Date
Time
Cost
NCBU259
Open Enrollment
Online
$3425
Introduction to Sales
This class is designed to take the novice to beginner sales person
and expose them to the base skill set required to have success in the
sales field. The course covers basic skills required to get new clients,
proposal writing, and how to create a successful sales presentation.
Course #
Date
Day
Time
Cost
Course #
Date
Day
Time
Cost
NCBU025
Mar. 9-Apr. 1
M, W
4:30-6:30 p.m.
$159
NCHL362
Apr. 11-May 16
S
9:00 a.m.–2:00 p.m.
$715
NCBU025
Jun. 1-Jun. 24
M, W
4:30-6:30 p.m.
$159
508.751.7900 or www.QCC.edu/WD | QCC Center for Workforce Development and Continuing Education | 20
ENTREPRENEURSHIP & SMALL BUSINESS
Bookkeeping Administration
YouTube for Business
Increase your business with YouTube, the online video site
and now the second largest search engine. Discover the power
of video for your organization, and how to use video as a
marketing tool to reach and serve more people. Find out what
types of video work best on YouTube, how other business
organizations are using YouTube, how to create your own
YouTube channel, and the techniques of adding captions,
annotations and other extra features. YouTube can enhance your
current marketing and communication strategy. After attending
this course you will take back proven strategies and techniques
for making YouTube work successfully for your organization.
Course #
Date
Time
Cost
NCBU237
Mar. 2-Mar. 27
Online
$245
NCBU237
May 4-May 29
Online
$245
This Professional Bookkeeping course will show you the
essentials of record keeping for a small business and will show
why it’s necessary to track information. The course will give
you a greater understanding of the purpose and process of
record keeping. Professional Bookkeeping teaches you how to
sort through the masses of information and paperwork, how
to record what is important for a business, and how to use that
information to grow a business for success. This course helps
prepare you to take the NACPB Bookkeeping Certification
exam. Professional Bookkeeping also assists you in setting up
and running a thriving home-based bookkeeping business. This
course includes 50 lessons on DVD.
Course #
Date
Time
Cost
NCBU037
Open Enrollment
Online
$2725
NEW
Google Analytics
If you are not reviewing your website statistics, then you are
missing several key opportunities to profit from your website
traffic. This course, aimed at non-technical users, will take you
through all the key techniques and how to use website analytics
using the world-standard Google Analytics, a free online
tool. You’ll understand your visitor traffic better, learn how to
calculate return on investment (ROI) for your online advertising,
and find out how to get more conversions and sales from your
website visitors. A must for anyone serious about leverage more
success from their website.
Real Estate Broker Training
Are you a real estate salesperson looking to take the next step?
This course will prepare you to take the Massachusetts Real
Estate Broker examination to achieve licensure. Topics include
property rights, contracts, financing, brokerage, Massachusetts
license law, appraisal, fair housing, the closing process, and other
relevant topics.
*Note: To prepare you to be eligible to take the certification
exam, this course has been changed to meet the 40-hour
Massachusetts training requirement.
Quinsigamond Community College has been licensed by
the Commonwealth of Massachusetts Board of Real Estate
Brokers and Salesmen as an authorized Real Estate School.
Course #
Date
Time
Cost
Course #
NCBU232
Mar. 2-Mar. 27
Online
$195
NCBU820 May 30-Jun. 29
NCBU232
May 4-May 29
Online
$195
NEW
Facebook for Business
Advanced Skills for Businesses and Organizations
Find out what goes on behind the scenes on Facebook Pages
and how to increase the chances that your message is seen
and acted on. Discover new tools and proven techniques
to increase business and expand your reach. Discuss how to
adapt your marketing message for the Facebook platform and
how to integrate Facebook across all marketing areas. This is
an advanced class and assumes you have started a Page on
Facebook and have some basic knowledge of the platform.
Date
Day
M, S
Time
Cost
8am-12pm & 5:30pm-9:30pm $359
Real Estate Salesperson Training
Are you thinking about a new career in real estate sales? Study
basic real estate principles and laws governing real estate
licensing. Teaching includes: brokerage and agency, contract law,
finance, appraising, deeds, closing and settlement, taxation and
rental consumer protection issues.
*Note: To prepare you to be eligible to take the certification
exam, this course has been changed to meet the 40-hour
Massachusetts training requirement.
Quinsigamond Community College has been licensed by
the Commonwealth of Massachusetts Board of Real Estate
Brokers and Salesmen as an authorized Real Estate School.
Course #
Date
Time
Cost
Course #
NCBU231
Mar. 2-Mar. 27
Online
$245
NCBU826 Feb. 23-Mar. 28 M, S 5:30-9:30 p.m. & 8-12 p.m. $359
Date
Day
Time
NCBU231
May 4-May 29
Online
$245
NCBU826 Apr. 13-May 16 M, S 5:30-9:30 p.m. & 8-12 p.m. $359
21 | QCC Center for Workforce Development and Continuing Education | 508.751.7900 or www.QCC.edu/WD
Cost
OPERATION T.A.L.E.N.T.
Operation T.A.L.E.N.T.
Transformation through Academic Learning and Experience to Navigate Tomorrow:
Kate O’Connor, Program Manager
Phone: 508.751.7936
Computer Basics
September – December
kaoconnor@qcc.mass.edu
This specialized 10-month certificate program is for
individuals with disabilities who are interested in postsecondary training and education. The program focuses
on practical skills needed to be successful in entry-level
office and business support jobs.
You will learn valuable computer, career, and workplace
readiness skills. Additionally, you will be placed in a front
office internship based on your skills and interests so
that you can obtain valuable work experience. You must
attend all 3 segments in order to successfully complete
the course and receive your certificate. CORI/SORI
checks will be completed for each student.
Career Exploration, Life Skills, Workplace Readiness
January – May
Internship & Seminar
May – June
Mon, Tue, Wed, Thur @ internship
Course #
Cost
NCBU919
$2295
Acceptance based on completed application and
interview. Application reviews begin in August.
Attend one of the following information sessions:
April 27, 2015 or May 11, 2015, 6:00-7:30pm
Location: The Harrington Learning Center, 670 West
Boylston Street, Worcester, MA
Course #
Date
Day
Time
Cost
NCBU911
Apr. 27
M
6:00 - 7:30 p.m.
FREE
NCBU911
May 11
M
6:00 - 7:30 p.m.
FREE
All of our classes can be brought on site
to your company. Please contact Peter
Tamulis at ptamulis@qcc.mass.edu for
more information.
508.751.7900 or www.QCC.edu/WD | QCC Center for Workforce Development and Continuing Education | 22
COMPUTERS & TECHNOLOGY
NEW
Computer Basics Certificate
Do you fear the computer or just haven’t put any time into figuring out
how it works? Well this is your opportunity to join many like you and
learn how to use that computer! This hands-on course will provide
significant practice so that you gain the skills needed for everyday
computer use. Many topics will be covered including: using the mouse/
keyboard; navigating Windows; opening, closing and sizing windows;
functions of the control panel; using My Documents and My Pictures;
starting/quitting programs; features of the internet; and email accounts.
This course is designed for those that have very little or no experience
using the computer. Whether you are looking to use the computer as
part of your job or for personal use, this course will be of great benefit!
Great course for non-native English speakers!
Course #
Date
Day
Time
Cost
NCCS404
Apr. 7-Apr. 23
T, R
9:00 a.m.–12:00 p.m.
$235
NCCS404
Apr. 7-Apr. 23
T, R
6:00 p.m.–9:00 p.m.
$235
NEW
New Features of Microsoft Office 2013
This course covers those features of Microsoft Office 2013 that are
new to the Office system, with dedicated units for the new features
of each application. You will learn about changes to Backstage
View and the Ribbon, including more general overview of using
and customizing the Ribbon for those more familiar with Office
versions previous to 2013. You will also learn Office 2013’s new
online features, including account sign-in, cloud storage, and online
services. In Word you will use new tools to navigate and review
documents, reply to comments, format a document, align graphics,
work with tables, and open PDF files in Word. In Excel you will
format data with the Flash Fill and Quick Analysis tools, insert
charts and PivotTables using recommendations, and format a chart
with the new tool buttons. In PowerPoint you will apply theme
variants, match colors with the Eyedropper, create custom shapes,
and rehearse a presentation in Presenter view. In Access you will
explore new database templates suited for different kinds of work.
Course #
Date
Day
Time
Cost
NCBU967
Mar. 2-Mar. 25
M, W
9:00 a.m.–12:00 p.m.
$239
NCBU967
Mar. 2-Mar. 25
M, W
6:00 p.m.–9:00 p.m.
$239
Microsoft Office 2013 Certificate
Learn the essentials of computing in today’s technological workplace
for a wide variety of occupations. Through hands-on, instructor-led
classes, you will learn to create a professional document in Word, use
formulas in Excel, create presentations in PowerPoint, and maintain
a database in Access. This program is designed for those who want
to establish basic level computer proficiencies to succeed at a new
job or to enter the job market. The certificate you will receive lists the
competencies you have mastered through the course. This certificate
is a great complement to your resume during your job search. A
basic knowledge of computers and Microsoft Windows is required.
Time
Cost
Cognos 10 Report Studio Training
This class is designed for beginning report writers, developers, or
anyone needing training in Cognos 10 reporting. The objective of
this course is to develop and retain a complete understanding of
Cognos Report Studio. Cognos 10 Report Studio components are
taught along with tips and tricks to create reports quickly. Students
learn through hands-on exploration under the guidance of a skilled
instructor who brings useful knowledge to the classroom. Topics
covered in this course include: recognize the interface, work with
report objects, creating list reports, adding object to the report,
aggregate data, sorting grouping and group span, crosstab reports,
creating filters, parameters and prompts, creating a prompt
page, creating a query calculation, creating chart reports, adding
calculations to reports, conditional formatting, and report layout.
Experience utilizing reporting tools is recommended.
Course #
Date
Day
Time
Cost
NCCS007
Jan. 27-Apr. 7
T
6:00 p.m.–9:00 p.m.
$229
NEW
Microsoft Visual Basic Script Programming
for the Absolute Beginner
VBScript is an excellent first programming language to learn. Its
simplicity makes learning basic programming concepts easy. VBScript
is a powerful scripting language from which you can learn even the
most complex programming concepts such as: Constants, Variables,
Arrays, Dictionaries, Conditional Logic, Processing Collections of Data,
Using Procedures to Organize Scripts, Storing and Retrieving Data
This course is for the absolute beginner. It teaches the principles of
programming through simple game creation. You will acquire the skills
that you need for more practical WSH and VBScript programming
applications and will learn how these skills can be put to use in realworld scenarios. You will also be able to apply the basic principles
you have learned to the next programming language you tackle.
Student is responsible to purchase the following text(s): Microsoft
WSH and VBScript Programming for the Absolute Beginner, 2nd
edition ISBN: 978-1592007318
Course #
Date
Day
Time
Cost
NCCS251
Jan. 24-Apr. 4
S
8:00 a.m.–11:00 a.m.
$299
NEW
Podcasting
Businesses are turning to podcasting to grow their brand and
connect with customers. People with a niche hobby are turning
podcasts into a business. Podcasting is experiencing a rebirth as
mobile devices are everywhere. The intimate nature of the audio
medium allows potential clients to get to know who you are and
determine if you are the kind of company with which they want to do
business. Learn how to take your business or hobby and turn it into a
podcast. This step-by-step class will take you from start to finish and
cover the required elements needed to get your show online. Come
to class with your idea and end with your show online for all to hear.
Course #
Date
Day
NCCS213
Mar. 2-Mar. 25
M, W
9:00 a.m.–12:00 p.m. $315
Course #
Date
Time
Cost
NCCS213
Mar. 2-Mar. 25
M, W
6:00 p.m.–9:00 p.m.
$315
NCCS650
Feb. 2-Feb. 27
Online
$245
NCCS213
Jun. 8-Jul. 1
M, W
9:00 a.m.–12:00 p.m. $315
NCCS650
Apr. 6-May 1
Online
$245
NCCS213
Jun. 8-Jul. 1
M, W
6:00 p.m.–9:00 p.m.
NCCS650
Jun. 1-Jun. 26
Online
$245
$315
23 | QCC Center for Workforce Development and Continuing Education | 508.751.7900 or www.QCC.edu/WD
COMPUTERS & TECHNOLOGY
Microsoft Access: Queries
Advanced Microsoft Office 2013 Certificate
Enhance your computer skills and make yourself a more valued
employee! This comprehensive course builds from our Microsoft
Office 2013 Certificate and takes you several steps further.
Through hands-on, instructor-led classes, you will learn about
tables, charts, mailing labels and newsletters in Word; financial
functions, creating/sorting/querying a table, creating templates
and working with multiple worksheets in Excel; maintaining
a database and creating reports and forms in Access; and
customizing presentations in PowerPoint. The certificate you
will receive lists the competencies you have gained through the
course; which is a great compliment to your resume. 2.4 CEUs
Prerequisites: Microsoft Office 2013 Certificate or demonstrated
knowledge of Microsoft Office applications.
Course #
Date
Day
NCCS225
May 4-Jun. 1
M, W
9:00 a.m.–12:00 p.m. $365
Time
Cost
NCCS225
May 4-Jun. 1
M, W
6:00 p.m.–9:00 p.m.
$365
Microsoft Access for Beginners
This class will give students a working knowledge of databases,
what they are and how to use them. Students will create a
database; add tables manually and from templates. This course
teaches users to import data into a database and export data
out of it. Enrollees will need a copy of Office and a basic
understanding of Windows. A 60-day trial version is available.
Course #
Date
Time
Cost
NCCS018
Jan. 21-Feb. 25
Online
$275
NCCS018
Feb. 18-Mar. 25
Online
$275
NCCS018
Mar. 18-Apr. 22
Online
$275
NCCS018
Apr. 15-May 20
Online
$275
NCCS018
May 13-Jun. 17
Online
$275
Microsoft Access for Professional Users
Students will advance their Microsoft Access skills by exploring
more advanced topics in Access. Students will create queries,
reports, create an Access database, build a switchboard, and
will learn to enable password protection. Students need a basic
understanding of Access to complete this class and a copy of
Office. A 60-day trial version is available.
Course #
Date
Time
Cost
NCCS019
Open Enrollment
Online
$275
Microsoft Access: Forms
This course is designed to help individuals speed up data entry.
Students will create Forms using the Forms Wizard, create subforms,
combine data from multiple tables or queries, and apply formatting.
Students will need a copy of Access. A 30-day trial is available.
Master the art of queries! Students will create Queries of their
data using the Query Wizard and by hand. Students will create
queries to update data, delete data and view data. Students
will create queries that will combine data from multiple tables.
Students will need a copy of Access. A 30-day trial is available.
Course #
Date
Time
Cost
NCCS021
Open Enrollment
Online
$210
Microsoft Access: Reports
Learn to create reports like a pro! Students will create reports in
Access using the Reports Wizard and by hand. Reports will include
calculations, data summaries. Students will combine data from
multiple tables or queries. Students will learn to format reports.
Students will create reports that allow for dynamic queries. Students
will need a copy of Access. A 30-day trial is available.
Course #
Date
Time
Cost
NCCS022
Open Enrollment
Online
$210
Microsoft Access: Comprehensive
This class will give students a working knowledge of databases,
what they are and how to use them. Students will learn to
view data in a database and change the view by sorting and
filtering the data. Students will create a database and learn to
define forms for inputs and reports for summarizing the data.
Students will learn to create queries to view a subset of data in
the database. Students will create charts to display data and a
switchboard to manage their database application. Students will
create relational databases and learn to create forms, queries
and reports that use relational databases. Students will learn
to build macros in Access and to use the macros to expand the
capabilities of the switchboard. Students will be introduced to
the basics of creating VBA applications in Access. Students will
need a copy of Office. A 60-day trial version is available.
Course #
Date
Time
Cost
NCCS023
Feb. 2-Mar. 25
Online
$375
NCCS023
Mar. 4-Apr. 22
Online
$375
NCCS023
Apr. 1-May 20
Online
$375
NCCS023
Apr. 29-Jun. 17
Online
$375
NCCS023
May 27-Jul. 15
Online
$375
Microsoft Excel for Beginners
This class will give students a working knowledge of electronic
spreadsheets, what they are and how to use them. Students will
create and format Excel spreadsheets, create and execute formulas,
and use the Excel functions. Students will create financial forecast
spreadsheets using the Excel financial functions and learn to work
with the workgroup features of Excel. A copy of Microsoft Office is
needed to complete this course. A 30 day trial is available.
Course #
Date
Time
Cost
Course #
Date
Time
Cost
NCCS020
Open Enrollment
Online
$210
NCCS024
Open Enrollment
Online
$275
508.751.7900 or www.QCC.edu/WD | QCC Center for Workforce Development and Continuing Education | 24
COMPUTERS & TECHNOLOGY
Getting Started with Blogging
Microsoft Outlook: Taming your Inbox
If you have thought about starting your own blog, then this is the
course for you. In this course you will launch your blog and learn to
write for your audience. Topics to be discussed include writing and
editing your blog, getting others to contribute, getting the word out
about your blog, generating traffic to your blog, and ways you can
make money from your blog. Book included.
Is there more than Spam cluttering your Inbox? Students will
configure Outlook to route their incoming mail to various
mailboxes based on the sender or recipient. Students will use the
Find command to locate messages. Students will archive old mail.
Students will color-code messages for follow-up. Students will
need a copy of Outlook. A 30-day trial is available.
Course #
Date
Time
Cost
NCBU008
Open Enrollment
Online
$250
Course #
Date
Time
Cost
NCCS029
Jan. 28-Feb. 18
Online
$210
Microsoft Excel for Professional Users
NCCS029
Feb. 25-Mar. 18
Online
$210
Students will advance their Microsoft Excel skills by exploring
more advanced topics in Excel. Students will learn to create threedimensional workbooks, and to link workbooks. Students will create
financial forecast spreadsheets using the Excel financial functions.
Students will learn to work with the workgroup features of Excel.
Students will learn to import data into an Excel spreadsheet and will
work with the data using the data management functions of Excel.
Students will create Excel macros and will learn the basics of VBA.
Students will need a basic understanding of Excel to complete this class.
NCCS029
Mar. 25-Apr. 15
Online
$210
NCCS029
Apr. 22-May 13
Online
$210
NCCS029
May 20-Jun. 10
Online
$210
Course #
Date
Time
Cost
NCCS025
Feb. 4-Mar. 11
Online
$210
NCCS025
Mar. 4-Apr. 8
Online
$210
NCCS025
Apr. 1-May 6
Online
$210
NCCS025
Apr. 29-Jun. 3
Online
$210
NCCS025
May 27-Jul. 1
Online
$210
Microsoft Excel: Data Management Features
Learn to manage data using Excel! Student will import data from
a database and sort and query the data. Student will summarize
data using the database functions and the subtotals command.
Students will create Pivot tables and Pivot charts. Students will
need a copy of Excel. A 30-day trial is available.
Course #
Date
Time
Cost
NCCS026
Open Enrollment
Online
$210
This class will give students a working knowledge of electronic
spreadsheets, what they are and how to use them. Students will
create and format Excel spreadsheets, create and execute formulas,
and use the Excel functions. Students will create financial forecast
spreadsheets using the Excel financial functions and learn to work with
the workgroup features of Excel. A copy of Microsoft Office is needed
to complete this course. A 30 day trial is available.
Date
Time
Students will advance their Microsoft Office skills by exploring
more advanced topics in Word, Excel and Access. In Word
students will create newsletters, web pages and macros. In Excel,
students will create 3-D workbooks and link Excel files, create
formulas using the financial functions, manage worksheets that
contain databases and create macros. In Access, students will
create relational databases, and create queries, forms and reports
that use relational databases. Students will be introduced to
Access macros and VBA. Students will need a basic understanding
of Word, Excel and Access to complete this class. Students will
need a copy of Office. A 30-day trial version is available.
Course #
Date
Time
Cost
NCCS028
Jan. 21-Mar. 11
Online
$375
NCCS028
Feb. 18-Apr. 8
Online
$375
NCCS028
Mar. 18-May 6
Online
$375
NCCS028
Apr. 15-Jun. 3
Online
$375
NCCS028
May 13-Jul. 1
Online
$375
Microsoft Outlook: Time Management
Microsoft Excel Comprehensive
Course #
Microsoft Office for Professional Users
We all know that Outlook helps us to manage our electronic
communications but did you know it can also help you manage your
time? Join us as we explore the topic of time management and learn
to use the features of Microsoft Outlook that can help us to keep up
with appointments, track time spent on projects and organize our
work and personal lives a little better. Student will need a copy of
Microsoft Outlook. A trial version is available.
Cost
Course #
Date
Time
Cost
Jan. 28-Feb. 18
Online
$210
NCCS027
Feb. 2-Mar. 25
Online
$375
NCCS030
NCCS027
Mar. 4-Apr. 22
Online
$375
NCCS030
Feb. 25-Mar. 18
Online
$210
NCCS027
Apr. 1-May 20
Online
$375
NCCS030
Mar. 25-Apr. 15
Online
$210
NCCS027
Apr. 29-Jun. 17
Online
$375
NCCS030
Mar. 22-May 13
Online
$210
NCCS027
May 27-Jul. 15
Online
$375
NCCS030
May 20-Jun. 10
Online
$210
25 | QCC Center for Workforce Development and Continuing Education | 508.751.7900 or www.QCC.edu/WD
COMPUTERS & TECHNOLOGY
Microsoft PowerPoint: Multimedia Presentations
Microsoft Project for Professional Users
Wow your audience with a multimedia extravaganza at your next
presentation. Students will add sound, animation and video to
their presentations. Students will create a presentation that is
synchronized to music or a recorded speech. Students will add
slide transitions to their presentations. Students will need a copy
of PowerPoint. A 30-day trial is available.
Students will be able to track the progress of a project and
troubleshoot problems with schedules and resource usage.
Students will be able to customize the Project environment and
to publish the project information using various reports, charts
and web page options. Students will be able to pool resources
within a project and to link multiple projects together. Students
will need a copy of Project. A 30-day trial version is available.
Course #
Date
Time
Cost
NCCS031
Jan. 28-Feb. 18
Online
$210
Course #
Date
Time
Cost
Jan. 21-Feb. 25
Online
$375
NCCS031
Feb. 25-Mar. 18
Online
$210
NCCS033
NCCS031
Mar. 25-Apr. 15
Online
$210
NCCS033
Feb. 18-Mar. 25
Online
$375
$210
NCCS033
Mar. 18-Apr. 22
Online
$375
$210
NCCS033
Apr. 15-May 20
Online
$375
NCCS033
May 13-Jun. 17
Online
$375
NCCS031
NCCS031
Mar. 22-May 13
May 20-Jun. 10
Online
Online
Microsoft Project for Beginners
Students will learn the basics of project management using
Microsoft Project. During this course students will build a project
plan that includes tasks and resources. Students will learn to
manage the project as tasks are completed and to see whether
or not the project is on schedule and on cost. Students will use
various reporting tools to print and view the project status.
Students will need a copy of Project. A 30-day trial version is
available.
Adobe InDesign
Adobe InDesign allows you to design and produce stunning
documents on your desktop printer or using a professional
printer. Or convert your documents to PDF format or publish
them on a website. This class will walk you through setting up
the InDesign workspace, adding text and graphics to your
document, creating layouts with frames and applying formatting
with styles. Students will need a copy of InDesign. A trial version
is available. A 30-day trial is available for download.
Course #
Date
Time
Cost
NCCS032
Feb. 11-Mar. 18
Online
$275
Course #
NCCS032
Mar. 11-Apr. 15
Online
$275
Date
Time
Cost
NCBU001
Feb. 11-Apr. 1
Online
$375
Mar. 11-Apr. 29
Online
$375
NCCS032
Apr. 8-May 13
Online
$275
NCBU001
NCCS032
May 6-Jun. 10
Online
$275
NCBU001
Apr. 8-May 27
Online
$375
$275
NCBU001
May 6-Jun. 24
Online
$375
NCCS032
Jun. 3-Jul. 8
Online
QuickBooks® Pro
This course was developed for owners of small businesses, all of
which may have different needs. The topics are more advanced
than the QuickBooks Introduction course. Students will learn
how to set-up QuickBooks Pro and track customer information
that is pertinent to the accounting needs of their business.
This software allows the business owner to: create estimates,
track job costs, progress, inventory, invoice customers, track
receivables, pay bills with sales tax, complete payroll, and
employee’s work hours. In addition, this course also teaches the
user to; write form letters in Microsoft Word, create reports in
Microsoft Excel, and create financial statements. Students will
need to have a copy of QuickBooks. Book included.
Microsoft Publisher
Microsoft Publisher allows you to design documents from
calendars to business cards, newsletters to brochures. In this
course we will learn to create documents using templates and
learn to add and format text and images. You will learn design
techniques as well as how to use publisher. You will need a copy
of Microsoft Publisher. A 60-day trial is available.
Course #
Date
Time
Cost
NCCS034
Feb. 11-Apr. 1
Online
$375
NCCS034
Mar. 11-Apr. 29
Online
$375
NCCS034
Apr. 8-May 27
Online
$375
Course #
Date
Time
Cost
NCCS034
May 6-Jun. 24
Online
$375
NCBU038
Open Enrollment
Online
$275
NCCS034
Jun. 3-Jul.22
Online
$375
508.751.7900 or www.QCC.edu/WD | QCC Center for Workforce Development and Continuing Education | 26
COMPUTERS & TECHNOLOGY
Computer Technician
This course will give you real-world practical experience to
ensure that you gain the skills you need to excel in the workforce.
The curriculum is designed to prepare you to work with
hardware, software, maintain or repair equipment, troubleshoot
a variety of computer issues, security issues, and much more. Help
you gain the knowledge and skills needed to earn CompTIA A+
certification and train you to begin working immediately upon
completion. Students enrolling in this course may take advantage
of the Career Step discounts found on page 8.
Course #
Date
Time
Cost
NCCS228
Open Enrollment
Online
$1995
Microsoft Word: Desktop Publishing
Learn to create newsletters and flyers using Microsoft Word.
Students will format their page using column layout. Students
will add graphics, tables and embellishments to their documents.
Students use styles to make formatting and updating the newsletter
easier. Students will need a copy of Word. A 30-day trial is available.
Course #
Date
Time
Cost
NCCS035
Open Enrollment
Online
$210
NEW Advanced Designing Multimedia for eLearning
Transform text bullets into engaging visuals. Discover how to design
visuals and multimedia to effectively teach complex content for
blended and online courses. Learn to create engaging multimedia
learning experiences that promote deep learning. Craft multimediabased instructional content more effectively. Explore the many visual
designs available and discover how to blend audio and interactive
multimedia to leverage greater learning online and in the classroom.
Walk away with evidence-based design principles and strategies to
apply to online and classroom visuals.
Cyber Security for Managers
Cyber security issues are all around us and reach nearly every part
of our business and work, from online banking and education
to Facebook and Wi-Fi. Finally, you can get up to date on Cyber
Security basics and fundamentals. Designed for non-technical
managers, directors and others in the work place, you will find
out about threats and vulnerabilities, safeguards, common attacks,
viruses, malware and spyware, disaster recover planning, Intrusion
Detection/Prevention, basic security architecture, introductory
forensics, and cyber terrorism. At the end of this course, you will
have the knowledge needed to practice safer computing and
safeguard your business and work information.
Course #
Date
Time
Cost
NCBU229
Mar. 2-Mar. 27
Online
$245
NCBU229
May 4-May 29
Online
$245
NEW Mastering Computer Skills for the Workplace
Must-have skills to succeed in the workplace include the ability to
create, edit and manage presentations in MS PowerPoint, documents
in MS Word, email and calendars in MS Outlook, and spreadsheets
in MS Excel. Microsoft Office Suite of applications is the most used
software tool in the world. Stay current with this class, as it is always
up-to-date and will change as the features of MS Office change over
time. Master the most common uses so that you can work faster and
more efficiently and can take your computer skills from plain and
drab to exciting and engaging. You will leave class with a set of skills
that are a workplace requirement in today’s fast paced ever-changing
environment and will enable your future career success.
Course #
Date
Time
Cost
NCCS651
Feb. 2 - Feb. 27
Online
$195
Apr. 6-May 1
Online
$195
Jun. 1-Jun. 26
Online
$195
Course #
Date
Time
Cost
NCCS651
NCCS039
Mar. 2 - Mar. 22
Online
$245
NCCS651
Blogging with WordPress
Blogging is a great way to get the word out about your product,
expertise or anything that’s on your mind. WordPress is one of the
most popular blogging applications, readily available on a lot of
web hosts. In this course you will configure WordPress options and
customize its appearance. We explore options for blog topics and
getting the word out about your blog. You will write blog entries,
publish them and then set up accounts for allowing access to your
blog. Book included.
Customer Service Representative (CSR)
Help Desk Customer Service online training programs include
interactive features and downloadable course materials that
are powerfully engineered to ease IT, help desk and support
professional’s training experience. The training makes certification
faster, more convenient, and less expensive than traditional training
classes. As a Customer Service Representative, you are often the
only point of contact for the customer. To him or her, you are the
company. This curriculum will help you and your team make the
most of every interaction and help you to provide the best possible
service to your customers, every time. This training includes Help
Desk Institute (HDI) Customer Service Representative (CSR)
certification training.
Course #
Date
Time
Cost
NCBU006
Jan. 21-Feb. 25
Online
$255
NCBU006
Feb. 18-Mar. 25
Online
$255
NCBU006
Mar. 18-Apr. 22
Online
$255
NCBU006
Apr. 15-May 20
Online
$255
Course #
Date
Time
Cost
NCBU006
May 13-Jun. 17
Online
$255
NCBU011
Open Enrollment
Online
$1999
27 | QCC Center for Workforce Development and Continuing Education | 508.751.7900 or www.QCC.edu/WD
TECHNICAL & TRADES
Plumbing and Gas Fitters Mandatory Continuing
Education
All Commonwealth of Massachusetts licensed plumbers,
gasfitters, and undiluted liquefied petroleum gas installers,
shall during every two-year license cycle complete a course of
continuing education without repetition. Apprentices shall not
be required to complete continuing education.
Master and Journeyman Plumbers must complete twelve (12)
hours of continuing education within a two-year renewal cycle,
with no more than six (6) hours being completed per year.
Masters and Journeyman Gas Fitters and undiluted liquefied
petroleum gas installers must complete six (6) hours of
continuing education within a two year renewal cycle, with no
more than three (3) hours being completed per year.
We offer a one day six hour course that encompasses both
the gas fitting and plumbing curriculum. At the conclusions of
the administrative and gas portion of the class, Gas Fitters and
Undiluted Liquefied Petroleum Gas Installers may leave.
Quinsigamond Community College is a Board certified
Continuing Education Provider in Massachusetts.
Gas Fitters:
Course #
Date
Day
Time
Cost
NCBU885
Jan. 31
S
8:00 a.m. - 11:00 a.m.
$75
NCBU885
Feb. 21
S
8:00 a.m. - 11:00 a.m.
$75
NCBU885
Mar. 21
S
8:00 a.m. - 11:00 a.m.
$75
NCBU885
Apr. 11
S
8:00 a.m. - 11:00 a.m.
$75
Course #
Date
Day
Time
Cost
NCBU887
Jan. 31
S
8:00 a.m. - 2:30 p.m.
$95
NCBU887
Feb. 21
S
8:00 a.m. - 2:30 p.m.
$95
NCBU887
Mar. 21
S
8:00 a.m. - 2:30 p.m.
$95
NCBU887
Apr. 11
S
8:00 a.m. - 2:30 p.m.
$95
NEW
Oil Heat Technicians License Prep
This course will provide the students with the information
necessary to acquire The Massachusetts Oil Burner Technician
Certificate. The curriculum includes combustion theory, oil
burner construction, oil tank code (527 CMR 4.00), power
venters, oil burner electrical circuits, hydronic controls and the
Oil Burner Fire Protection Regulations (527 CMR 4.00) This
course will provide the students with the information necessary
to acquire the Massachusetts Oil Burner Technician License.
Course #
Date
Cost
NCMF915
Offered Fall, 2015
$815
HVAC / Direct Digital Controls
This Direct Digital Controls Course will feature the latest Energy
Management and Building Automation technology that utilizes
Heating and Air Conditioning equipment. The course curriculum
will cover basic electrical and mechanical systems used in today’s
HVAC market. The use of Direct Digital Controls through Building
Automation will be introduced as a building block on a basic
HVAC knowledge platform. The curriculum includes both the
theoretical as well as the practical aspects of HVAC/ DDC controls,
which will provide students with the necessary skills needed
by technicians in the DDC industry. Students are required to
purchase the following text and bring to first class: Fundamentals
of HVAC Control Systems - ISBN #: 978 0080 552330
Plumbers:
Certified Fiber Optic Technician (CFOT)
This introductory 3-day course will prepare you for becoming a
Fiber Optics Association (FOA) Certified Fiber Optic Technician.
This training combines classroom instruction and hands-on lab
exercises (50%) to prepare participants to take and pass the written
and hands-on CFOT exam given the last day of the workshop.
Participants will learn fiber optic basics, fiber optic components,
installation, testing and standards. Lab exercises include basic
cable handling, termination and splicing plus basic insertion loss
testing with source and power meter and introduction to OTDRs.
In addition to a Certificate of Completion from Quinsigamond
Community College, the course cost includes study materials, text
book, CD, exam fee and certificate.
Pre-requisites include: have a working knowledge of computers,
be able to see and identify small items, and to speak and understand
the English language.
Course #
Date
Day
Time
Cost
NCBU886
Feb. 4-Feb.6
W,R,F
8:30 a.m.–5:00 p.m.
$815
QCC Assabet
Course #
Date
Day
Time
Cost
NCMF915
Jan. 21-May 13
W
6:00 p.m.-9:00 p.m.
$625
NEW
O.S.H.A. 10-Hour Construction Safety Course
Students will cover OSHA policies, procedures and standards,
as well as construction safety and health principles. OSHA
requirements that address some of the leading hazards
associated with construction sites will also be covered: Electricity,
Material Handling, Stairways & Ladders, Scaffolding, Steel
Erection, Trenching & Excavation, Construction Motor Vehicle
Safety and Personal Protective Equipment. This course meets
the requirements for public construction jobs in Massachusetts.
Upon successful course completion, each student will receive
an OSHA construction safety and health 10-hour course
completion card.
OSHA card fee: $5.00 payable to instructor on first night of class.
Course #
Date
Day
Time
Cost
NCBU026
Jan. 23Jan. 24
F, S
4:00 p.m. - 9:00 p.m. and
8:00 a.m. -1:00 p.m.
$245
NCBU026
Apr. 17Apr. 18
F, S
4:00 p.m. - 9:00 p.m. and
8:00 a.m. -1:00 p.m.
$245
NCBU026
Jun. 12Jun. 13
F, S
4:00 p.m. - 9:00 p.m. and
8:00 a.m. -1:00 p.m.
$245
508.751.7900 or www.QCC.edu/WD | QCC Center for Workforce Development and Continuing Education | 28
TECHNICAL & TRADES
AutoCAD
This CAD Certificate program provides training in all aspects of
Computer Aided Drafting and Design with the latest versions
of AutoCAD. It is invaluable for architects, engineers, interior
designers and all others involved in the production of technical
drawings. Upon successful completion of this complete
AutoCAD training program you will have the knowledge to set
up and produce detailed technical drawings in either a twodimensional or three-dimensional environment. This complete
AutoCAD training program including basic and advanced 2D
technical drawings, 3D modeling, rendering and customization.
LEED AP + BDC
Discover the real-world application of Green Building Design and
Construction practices on LEED projects. Prepare yourself for the
LEED AP+BD&C accreditation exam that (after passing) will allow
you to operate as a successful LEED practitioner on and off job
sites. You will learn the tools, knowledge and materials necessary to
pursue new opportunities in the growing green field as a LEED AP+
BD&C accredited professional ready to work on the next billion
square feet of LEED Certified commercial space!
Course #
Date
Time
Cost
Course #
Date
Time
Cost
NCBU167
Feb. 2-Feb. 27
Online
$795
NCBU002
Open Enrollment
Online
$2445
NCBU167
Apr. 6-May 29
Online
$795
NCBU167
Jun. 1-Jun. 26
Online
$795
AutoCAD I - Introductory 2D
In this introductory, online CAD training course, students will learn
the basic features of AutoCAD. New concepts include setting up
a drawing, navigating a drawing, basic construction and editing
commands, layering techniques, dimensioning and annotation
techniques, tiled and floating viewports and an introduction to
layouts and basic plotting procedures. Students will use these
concepts and procedures in the creation of a variety of twodimensional technical drawings.
Course #
Date
Time
Cost
NCBU003
Open Enrollment
Online
$835
AutoCAD II - Advanced 2D
In this online CAD training course, students will learn the advanced
two-dimensional capabilities of AutoCAD. New concepts include:
advanced dimensioning techniques such as lateral tolerances and
alternate units, advanced viewport creation and paper space
detailing, annotation scaling techniques, multi-layout paper space
plotting, hatching and presentation techniques, tables and fields,
layer and selection filters, blocks and symbol libraries, attributes,
Dynamic Blocks, externally referenced drawings, raster images,
sheet sets, and publishing.
Course #
Date
Time
Cost
NCBU004
Open Enrollment
Online
$835
AutoCAD III - 3D Modeling
In this online CAD training course you will master the powerful
3D modeling capabilities of the latest versions of AutoCAD.
New concepts include 3D workspaces, 3D user coordinate
systems, creating and modifying 3D primitives, working with
visual styles, 3D navigation tools, Booleans and composite
solid modeling, Extrude and Revolve operations, Region
modeling, Helix, Sweep and Loft modeling techniques, editing
and manipulating models at both the object and sub object
levels, 2D drawing extraction procedures, meshes and surface
modeling, sections and live sections, assembly modeling, and
an introduction to rendering.
Course #
Date
Time
Cost
NCBU005
Open Enrollment
Online
$835
LEED Green Associate Exam Preparation
Acquire the fundamental concepts of green building. Then prepare
yourself to take the Green Associate exam and earn the LEED Green
Associate credential from the Green Building Certification Institute. The
course is intended for design, construction and real estate professionals,
building owners, or anyone who wants to develop their knowledge
in this area. You will examine case studies of LEED certified building
projects, concepts of integrated design, third-party verification and the
LEED administration process. Kelly Gearhart, your instructor, holds the
designations LEED AP B+C and LEED AP O+M, and will answer your
questions in the online discussion.
Course #
Date
Time
Cost
NCBU206
Feb. 2-Mar. 27
Online
$695
NCBU206
Apr. 6-May 29
Online
$695
NCBU206
Jun. 1-Jul. 24
Online
$695
LEED for Existing Buildings: Operations +
Maintenance Exam Prep
The course will prepare students to earn the LEED for Existing
Buildings Operations & Maintenance Accredited Professional
(LEED AP O+M) credential from the Green Building Certification
Institute. This exam tests the knowledge and skills necessary
to participate in the operation and maintenance of existing
buildings that implement sustainable practices and reduce the
environmental impact of a building over its functional life cycle.
Course #
Date
Time
Cost
NCBU159
Feb. 2-Mar. 27
Online
$795
NCBU159
Apr. 6-May 29
Online
$795
NCBU159
Jun. 1-Jul. 24
Online
$795
New Courses!
Computer Animation with Maya®, Minecraft® Modding, Android
App Design, and 3D Video Game Design for the Xbox 360®
Call us at 508.751.7900 to learn more!
29 | QCC Center for Workforce Development and Continuing Education | 508.751.7900 or www.QCC.edu/WD
TECHNICAL & TRADES
Construction Supervisor Training
Prepare for the Massachusetts Construction Supervisor’s License
Exam. With an Unrestricted Construction Supervisor’s License
(CSL), you can pull building permits to build buildings containing
less than 35,000 sq. feet of enclosed space, one or two family
dwellings, buildings for farm purposes and retaining walls less that
10 ft. in height. The exam is not about construction, but knowledge
of building codes. If your profession or business requires you to
deal with contracts, contractors, building inspectors, property
managers, etc., you will find this course very helpful. To Register –
call 1.800.221.0578 or go to www.contractorsuccess.com.
Course #
Date
Day
Time
Cost
NCBU912
Jan. 26-Mar. 23
M
5:30 p.m.–9:00 p.m.
$350
NCBU912
Apr. 6-Jun. 1
M
5:30 p.m.–9:00 p.m.
$350
TEST PREPARATION
TEAS Review Classes
TOEFL Test Preparation
Review classes for nursing and allied health program applicants who
are preparing to take the Test of Essential Academic Skills (TEAS). The
Study Guide can be purchased at the QCC Bookstore.
This TOEFL Test Prep Course is packed with everything you need
to succeed on the TOEFL test. We show you exactly what to expect
on the test, tell you precisely how the test is scored and give you
hundreds of authentic test questions to study for practice. You will
receive a textbook, a CD-ROM, and access to 2 full-length authentic
TOEFL practice tests online.
Date
Day
Time
Cost
NCHL501 Math
Course #
Jan. 20
T
5:00 p.m.–10:00 p.m.
$69
NCHL502 Science
Jan. 22
R
5:00 p.m.–10:00 p.m.
$69
Course #
Date
Time
Cost
NCBS025
Open Enrollment
Online
$665
NCHL503 English
Jan. 27
T
5:00 p.m.–10:00 p.m.
$69
NCHL504 Reading
Jan. 29
R
5:00 p.m.–10:00 p.m.
$69
MTEL Prep Course
NCHL501 Math
Mar. 7
S
9:00 a.m. - 2:00 p.m.
$69
NCHL502 Science
Mar. 14
S
9:00 a.m. - 2:00 p.m.
$69
NCHL503 English
Mar. 21
S
9:00 a.m. - 2:00 p.m.
$69
NCHL504 Reading
Mar. 28
S
9:00 a.m. - 2:00 p.m.
$69
NCHL501 Math
May 4
M
5:00 p.m.–10:00 p.m.
$69
NCHL502 Science
May 6
W
5:00 p.m.–10:00 p.m.
$69
NCHL503 English
May 11
M
5:00 p.m.–10:00 p.m.
$69
NCHL504 Reading
May 13
W
5:00 p.m.–10:00 p.m.
$69
NCHL501 Math
Jun. 6
S
9:00 a.m. - 2:00 p.m.
$69
NCHL502 Science
Jun. 13
S
9:00 a.m. - 2:00 p.m.
$69
NCHL503 English
Jun. 20
S
9:00 a.m. - 2:00 p.m.
$69
NCHL504 Reading
Jun. 27
S
9:00 a.m. - 2:00 p.m.
$69
MTEL (Massachusetts Test for Educator Licensure) Prep is designed
to help prepare students for the Communication and Literacy Skills
Test (CLST), a computer-based and self-scheduled exam required
for teacher licensure (pre-k through grade 12) in the state of
Massachusetts. The course is divided into two sessions, each with a
specific subtest focus. The Reading Subtest Focus, a four-week session,
is designed to introduce the format and objectives of the CLST
Reading Subtest, to develop reading comprehension techniques
and to provide critical process of elimination strategies. The Writing
Subtest Focus, an eight-week session, is designed to introduce the
format and objectives of the CLST Writing Subtest, to review essential
grammar and usage, to refine writing skills and to provide strategies
tailored to each of the four components of the exam.
Students may enroll in one or both sessions, depending on their
testing history and needs. Participants in both sessions of the course
are expected to complete homework assignments designed to
reinforce concepts introduced in class each week. Students should
expect to devote a solid and consistent amount of time to work
outside of class, using practice test results, scores and instructor
feedback to further tailor their studies.
COMBINATION SPECIAL: TEAS Review Classes
Register and pay in full for 2 review classes.....$128 (Save $10)
Use Promo code TEAS2 at checkout
Register and pay in full for 3 review classes.....$186 (Save $21)
Use Promo code TEAS3 at checkout
Register and pay in full for 4 review classes.....$236 (Save $40)
Use Promo code TEAS4 at checkout
Required text for all MTEL Prep students: The Official THEA
Test Study Guide (ISBN 0-89056-022-6)
Day
Time
Cost
Reading NCBS042 Jan. 28-Feb. 25
Course #
W
6:30 p.m.–8:30 p.m.
$79
Writing
W
6:30 p.m.–8:30 p.m.
$139
NCBS043
Date
Mar. 11-May 6
508.751.7900 or www.QCC.edu/WD | QCC Center for Workforce Development and Continuing Education | 30
TEST PREPARATION
ServSafe® Certification Training & Exam
ServSafe® is a one-day course comprised of (1) a training session
and (2) a Food Protection Manager Certification Examination. Those
who pass the examination receive a nationally-recognized ServSafe®
Certification that is valid for five years from the exam date.
At the end of this course, participants should be able to:
• Define food safety terms
• Identify three categories of potential hazards to food safety.
• Match specific hazards with the categories identified.
• Identify viral, parasitic, fungal, and bacterial food borne
illnesses; and their respective causative pathogens,
commonly linked foods, most common symptoms,
and prevention measures.
• Describe how to prevent allergic reactions.
• Explain food safety programs that must be in place for
Hazard Analysis Critical Control Points (HACCP) and other
food safety management systems to be effective.
• Explain the seven HACCP principles.
• Understand how to develop and implement a HACCP plan.
• Describe how to keep food safe when you purchase, receive,
store, prepare, cook, hold, cool, reheat, and serve it.
• Describe how to properly clean and sanitize food
contact surfaces.
• Describe the Integrated Pest Management (IPM).
• Describe how to keep facilities and equipment sanitary.
• Understand the rules and regulations that impact food safety.
• Describe how food regulations are written and who
enforces them.
*Course fee includes all required materials.
Course #
Date
Day
Time
Cost
NCBU825
Mar. 31
T
9:00 a.m.–5:00 p.m.
$235
NCBU825
Jun. 22
M
9:00 a.m.–5:00 p.m.
$235
ServSafe®
Food Protection Manager Certification
Examination
Do you need to recertify? If it has been almost 5 years since
you last took the Food Protection Manager Certification
Examination, then you are due to renew!
Course #
Date
Day
Time
Cost
NCBU823
Mar. 31
T
3:00 p.m. - 5:00 p.m.
$135
NCBU823
Jun. 22
M
3:00 p.m. - 5:00 p.m.
$135
RMT Exam Prep
Prepare for the Registered Medical Transcriptionist (RMT)
exam offered by the Association for Healthcare Documentation
Integrity (AHDI). This exam offers the opportunity to prove
industry commitment and professional knowledge to employers
and colleagues. With this exam prep course, students can review
material included on the exam as well as learn specific test-taking
tips and strategies. The course’s unique online platform also
provides access to all program materials and interactive study tools
whenever is most convenient for the student, providing them the
flexibility to study on a schedule that fits their individual lifestyles.
This credential is for entry-level medical transcriptionists.
SAT Prep – Reading/Writing
This course will provide you a review of the writing and reading
components of the SAT test. You will learn strategies and
beneficial tips to help you get a higher score. Constructive
feedback will enable you to correct mistakes and gain better
insight into your strengths and weaknesses.
Student is responsible to purchase the following text(s):
The Official SAT Study Guide, 2nd Edition by College Board.
ISBN: 978-0-87447-852-5.
Course #
Date
Day
Time
Cost
NCBS791
Jan. 6-Jan. 20
T
5:00 p.m.–8:00 p.m.
$115
NCBS791
May 19-Jun. 2
T
5:00 p.m.–8:00 p.m.
$115
SAT Prep Course
Intensive customized learning program designed to provide
a thorough review of all content areas found on the SAT. In
addition, students will gain clear insight into the structure and
scoring of the test. Special attention is given to winning strategies
which lead to increased confidence and higher achievement.
Student is responsible to purchase the following text(s):
The Official SAT Study Guide, 2nd Edition by College Board.
ISBN: 978-0-87447-852-5.
Course #
Date
Day
Time
Cost
NCBS796
Jan. 31-Mar. 7
S
10:00 a.m.-3:00 p.m.
$265
NCBS796
Mar. 31-Apr. 30
T, R
5:00 p.m.-8:00 p.m.
$265
SAT Prep - Math
This course will review the math component of the SAT test. You
will cover common mistakes and also learn the strategies that will
help you to earn a higher score. Learn how to approach certain
math questions and get tips on how to reach the correct answers.
Student is responsible to purchase the following text(s):
The Official SAT Study Guide, 2nd Edition by College Board.
ISBN: 978-0-87447-852-5.
Course #
Date
Day
Time
Cost
Course #
Date
Time
Cost
NCBS790
Jan. 8-Jan. 22
R
5:00 p.m.–8:00 p.m.
$115
NCHL014
Open Enrollment
Online
$179
NCBS790
May 21-Jun. 4
R
5:00 p.m.–8:00 p.m.
$115
31 | QCC Center for Workforce Development and Continuing Education | 508.751.7900 or www.QCC.edu/WD
BILINGUAL COMMUNICATION FOR THE WORKPLACE
American Sign Language Basics
Spanish for EMTs & Paramedics
Here is your chance to start learning sign language in a
comfortable atmosphere. Learn the alphabet and signs that
will enable you to have a basic conversation. You will practice
signing with your classmates so that you gain confidence. This is a
great introduction to sign language and perhaps will encourage
you to learn even more. This course is for people of all ages.
Spanish for EMTs & Paramedics is a self-paced, online Spanish
course designed for EMTs, Paramedics, and Emergency
Responders dealing with medical situations with the Spanishspeaking public. In addition to basic greetings and general
Spanish vocabulary, the course also covers responding to
emergencies, common injuries, water emergencies, body parts,
organs, the examination, pain descriptions, patient care, asking
for intake information, medical history, and insurance vocabulary.
Course #
Date
Day
Time
Cost
NCBS905
Apr. 27-Jun. 22
M
6:00 p.m.–8:00 p.m.
$165
Spanish for Banking
Spanish for Banking is a self-paced, online Spanish course
designed for banking and credit union professionals wanting to
communicate with their Spanish-speaking customers. In addition
to basic greetings and general Spanish vocabulary, the course
also covers customer service terms, phrases dealing with opening
an account, cashing a check, depositing a check, withdrawals and
transfers, applications, and general banking vocabulary.
Course #
Date
Time
Cost
NCBU039
Open Enrollment
Online
$165
Spanish
for Construction
Spanish for Construction is a self-paced, online Spanish course
designed for construction workers, contractors, foreman, and
anybody who works with Spanish-speaking employees and
co-workers in the construction industry. In addition to basic
greetings and general Spanish vocabulary, the course also covers
building areas, hand tools, power tools, construction equipment,
building supplies, hardware, landscaping, painting, and electrical
terms, safety equipment, and supervisory expressions.
Course #
Date
Time
Cost
NCBU040
Open Enrollment
Online
$165
Course #
Date
Time
Cost
NCBU042
Open Enrollment
Online
$165
Spanish
for Firefighters
Spanish for Firefighters is a self-paced, online Spanish course
designed for firefighters and emergency responders during a
fire situation wanting to communicate with the Spanish-speaking
public. In addition to basic greetings and general Spanish
vocabulary, the course also covers firefighting vocabulary and
phrases, fire and life safety inspections, water emergencies,
general emergencies & common injuries, medical vocabulary,
intake information, building areas, directions and safety
equipment.
Course #
Date
Time
Cost
NCBU043
Open Enrollment
Online
$165
Spanish for Food Service
Spanish for Food Service is a self-paced, online Spanish course
designed for restaurant managers, wait staff, cooks, and anyone
working with Spanish-speaking employees and co-workers. In
addition to basic greetings and general Spanish vocabulary,
the course also covers hiring, training, job expectations,
job performance, accidents and emergencies, menu terms,
meats, seafood, fruits, vegetables, beverages, service station,
condiments, types of china and flatware, room set-up, and
cleaning supplies.
Course #
Date
Time
Cost
NCBU044
Open Enrollment
Online
$165
Spanish for Healthcare
Spanish
for Educators
Spanish for Educators is a self-paced, online Spanish course
designed for teachers, administrators, front office staff, and
anyone working with Spanish-speaking students and parents. In
addition to basic greetings and general Spanish vocabulary, the
course also covers phrases for the reception area, registration,
classroom items, phrases for younger students, study skills,
behavior, school rules, and course titles.
Spanish for Healthcare is a self-paced, online Spanish course
designed for nurses, doctors, healthcare administrators, front
desk workers, and anyone working with Spanish-speaking
patients. In addition to basic greetings and general Spanish
vocabulary, the course also covers job titles, admissions and initial
intake, insurance terms, body parts and organs, medical history,
patient examination, discharge instructions, and common injuries
and accidents.
Course #
Date
Time
Cost
Course #
Date
Time
Cost
NCBU041
Open Enrollment
Online
$165
NCBU045
Open Enrollment
Online
$165
508.751.7900 or www.QCC.edu/WD | QCC Center for Workforce Development and Continuing Education | 32
BILINGUAL COMMUNICATION FOR THE WORKPLACE
Spanish for Human Resources
Spanish for Manufacturing
Spanish for Human Resources is a self-paced, online Spanish
course designed for HR professionals and anyone hiring
Spanish-speaking employees. In addition to basic greetings
and general Spanish vocabulary, the course also covers job
titles, departments, reception terms, employment applications,
verification and pay, payroll, benefits, medical insurance, hiring,
training, job expectations, job performance, and accidents and
common injuries.
Spanish for Manufacturing is a self-paced, online Spanish course
designed for managers, supervisors, team leaders, or anybody
who works with Spanish-speaking employees and co-workers
in a manufacturing setting. In addition to basic greetings and
general Spanish vocabulary, the course also covers job titles,
factory vocabulary, common actions and commands, hand
tools, power tools, supplies and materials, hardware, clean-up
terms, measurements, safety equipment, job expectations,
job performance, supervisory terms, schedules and shifts, and
hazardous materials.
Course #
Date
Time
Cost
NCBU047
Open Enrollment
Online
$165
Course #
Date
Time
Cost
NCBU049
Open Enrollment
Online
$165
Spanish for Law Enforcement
Spanish for Law Enforcement is a self-paced, online Spanish
course designed for Police Officers and Law Enforcement
Personnel wanting to communicate with the Spanish-speaking
public. In addition to basic greetings and general Spanish
vocabulary, the course also covers law enforcement occupations,
departments and units, interviewing the public, law enforcement
commands and phrases, traffic laws and problems, the raid,
weapons, accidents and injuries, people descriptions, and the
Miranda Warning.
Course #
Date
Time
Cost
NCBU048
Open Enrollment
Online
$165
Spanish for Hospitality
Spanish for Hospitality is a self-paced, online Spanish
course designed for hotel and housekeeping supervisors of
Spanish-speaking employees and guests. In addition to basic
greetings and general Spanish vocabulary, the course also
covers lodging vocabulary, housekeeping phrases, cleaning
supplies, maintenance and grounds terms, hiring, training, job
expectations, and job performance.
Course #
Date
Time
Cost
NCBU046
Open Enrollment
Online
$165
33 | QCC Center for Workforce Development and Continuing Education | 508.751.7900 or www.QCC.edu/WD
BILINGUAL COMMUNICATION FOR THE WORKPLACE
Spanish for the Workplace
Spanish for the Workplace is a self-paced, online occupational
Spanish course that seeks to bridge the communication gap
between English and Spanish-speaking co-workers and clients.
The course is designed for beginning Spanish learners who
simply want to communicate in basic Spanish as well as the
opportunity to learn approximately 700 commonly used Spanish
words and phrases in the workplace.
Course #
Date
Time
Cost
NCBU052
Open Enrollment
Online
$165
Spanish for Warehouses & Distribution Centers
Spanish for Warehouses & Distribution Centers is a self-paced,
online Spanish course designed for managers, supervisors,
team leaders, or anybody who works with Spanish-speaking
employees and co-workers in a warehouse or distribution
center setting. In addition to basic greetings and general Spanish
vocabulary, the course also covers warehouse terms, forklift
parts and phrases, building areas, directions, common actions
and commands, supplies and materials, hardware, clean-up
terms, measurements, safety equipment, job expectations,
job performance, supervisory terms, schedules and shifts, and
hazardous materials.
Spanish for Public Safety Officers
Spanish for Public Safety Officers is a self-paced, online Spanish
course designed for public safety officers and emergency
responders who want to communicate with the Spanishspeaking public. The course incorporates law enforcement,
firefighting, and EMT/Paramedic vocabulary. In addition to basic
greetings and general Spanish vocabulary, the course also covers
emergency responder occupations, departments and units,
interviewing the public, law enforcement commands and phrases,
traffic laws and problems, the raid, weapons, firefighting terms
and phrases, fire and life safety inspections, water emergencies,
body parts and organs, accidents and injuries, pain descriptions,
people descriptions, and the Miranda Warning.
Course #
Date
Time
Cost
NCBU050
Open Enrollment
Online
$165
Course #
Date
Time
Cost
NCBU053
Open Enrollment
Online
$165
Spanish for Social Services
Spanish for Social Services is a self-paced, online Spanish course
designed for social workers, counselors, nonprofit office staff
and administrators, ministers, and anyone working with Spanishspeakers in an outreach capacity. In addition to basic greetings
and general Spanish vocabulary, the course also covers job titles
and people, the outreach visit, social work terms, interview
phrases, insurance vocabulary, medical history, feelings, agency
services, common places, accidents/common injuries and
emergencies.
Course #
Date
Time
Cost
NCBU051
Open Enrollment
Online
$165
PLEASE VISIT US AT
www.QCC.edu/WD
FOR THE MOST UP TO DATE
LIST OF CLASS OFFERINGS.
508.751.7900 or www.QCC.edu/WD | QCC Center for Workforce Development and Continuing Education | 34
PERSONAL ENRICHMENT
Reiki II
Reiki I
Reiki (pronounced Ray-key) is a natural healing method using life
energy flow for relaxation, balance and well-being. You will learn
the history of Reiki and receive four Reiki I attunements. You will
learn standard hand positions to treat yourself and others and
give and receive a Reiki treatment. Upon completion of the class,
you will be able to practice Reiki on yourself and others. This
course is beneficial for healthcare professionals as well as the
general public.
This activity has been submitted to the American Holistic Nurses
Association (AHNA) for approval to award contact hours. AHNA
is accredited as an approver of continuing nursing education
by the American Nurses Credentialing Center’s Commission on
Accreditation. (6 contact hours)
Course #
Date
Day
NCPE855
Mar. 14
S
NEW
Time
Cost
9:30 a.m.–4:30 p.m. $135
Home Solar Electrical Energy Systems
Electrical energy costs in New England have risen substantially
and are expected to experience cost rate increases this year.
This course will teach homeowners how to assess the economic
feasibility of installing a solar photovoltaic system at their
residential properties in order to reduce electrical energy costs.
Topics discussed will include: Site Survey and Forecasts, Economic
Trends and Considerations, Electric Utility Power Company
Considerations, Structure and Load Evaluation, Available
Technologies and Efficiency, Materials & Installation costs,
Contractors and Contracts, Energy savings and Payback Period.
Enrollment is limited to 15 participants!
Reiki is a natural healing method which uses universal life
energy to restore balance -- body, mind, spirit and emotions.
The history of Reiki is reviewed. You will receive a Reiki II
attunement; learn Reiki 2nd Degree symbols; and learn more
about the intuitive aspect of Reiki. You will practice sending
Reiki at a distance and give and receive a Reiki treatment with
added symbols. Upon completion of the class, you will be even
more empowered with Reiki and will be able to send Reiki
healing distantly, in addition to practicing Reiki for yourself
and others in person. This course is beneficial for healthcare
professionals as well as the general public.
This activity has been submitted to the American Holistic
Nurses Association (AHNA) for approval to award contact
hours. AHNA is accredited as an approver of continuing nursing
education by the American Nurses Credentialing Center’s
Commission on Accreditation. (7 contact hours)
Prerequisite: Reiki I certification from any Reiki Master.
Course #
Date
Day
Time
Cost
NCPE856
Apr. 11
S
10:00 a.m.–4:30 p.m.
$215
Stand-Up Comedy
Are you interested in performing, writing or producing comedy?
In this introduction to stand-up comedy course you will learn
how to get material and write a joke from set-up to punch line.
You’ll also gain knowledge about creating your own style, doing
impressions, writing song parodies and secret comedy formulas,
getting a gig, booking a show, getting an audition and dealing
with hecklers. There will be a chance to perform at an actual
comedy show, appear on cable TV, and listen to a guest speaker.
Give this course as a gift or take it as a stress buster.
Course #
Date
Day
Time
Cost
Course #
Date
Day
Time
Cost
NCPE401
Apr. 23-Apr. 30
R
6:30 p.m.-8:30 p.m.
$59
NCBU922
Apr. 1-Apr. 29
W
7:00 p.m.–9:00 p.m.
$89
35 | QCC Center for Workforce Development and Continuing Education | 508.751.7900 or www.QCC.edu/WD
PERSONAL ENRICHMENT
NEW
Extreme
Couponing
Extreme couponing isn’t as crazy as it may sound. You don’t
have to let coupons dominate your life, and you don’t have
to be embarrassed at the cash register. You just need the right
strategies to use coupons in conjunction with store sales and
promotions, and then enjoy the satisfaction of getting items for
free or close to free. It’s about timing, and not necessarily using
a coupon because you found it in that week’s Sunday paper.
Instead of using it immediately, you hold onto coupons until
items go on sale, maximizing your savings without sacrificing
quality.
This course will break down the couponing process into
manageable and easy to follow steps to get you on your way to
saving at least 50% off your grocery bill. You’ll come to realize
how many items you should never pay full price for again.
Topics include:
• What extreme couponing is and how it differs from regular
couponing
• How to get started saving money on groceries and
household items
• “Extreme couponing” strategies
• Where to look for online coupons
As a suggestion, please bring one non-perishable food item to
be donated to the local food pantry. Most food pantries are
struggling and donations are down more now than in recent
years. Your help is greatly appreciated.
Course #
Date
Day
Time
Cost
NCPE401
Feb. 10
T
6:30 p.m.–9:00 p.m.
$39
NCPE401
May 4
M
6:30 p.m.–9:00 p.m.
$39
Jazz Lessons for Beginners
Anyone can learn to play the saxophone, clarinet and flute!
In this course, you will learn how to do the following: how to
purchase an instrument, correct breathing, embouchure and
mouthpiece techniques, care and repair, long tones, fingering
charts, scales and chords, playing tips, learn to read music, and
playing in an ensemble. Your level of proficiency depends on
your determination, the amount of time invested, and the amount
of your natural ability. These traits work together to determine
your success. Learning to play is an adventure that you can enjoy
the rest of your life. One of the greatest joys of this experience is
knowing you can learn more about the instrument, the music, and
yourself, every day that you practice.
Course #
Date
NCPE010 Jan. 24 - Apr. 4
Day
S
Time
Landscaping on a Budget
Get your landscaping questions answered! You are encouraged
to bring photos of your yard and your ideas for how you would
like it to be transformed. Our instructor will give you practical
and cost effective ideas on how to transform your space on
a budget. You will also learn the best plants for beginners as
well as common mistakes home owners often make. Class size is
limited so you are encouraged to sign up early to reserve
your seat!
Course #
Date
Day
Time
Cost
NCPE792
Apr. 4-Apr. 11
S
9:00 a.m.-12:00 p.m.
$29
Self Publishing ebooks
Come discover what makes a great ebook and how you
go about creating, formatting and publishing your eBook.
Learn the steps necessary to create your eBook with text,
photos, illustrations, audio, videos and hyperlinks to websites.
Understand the different options you have in self-publishing
and distributing your eBook. Walk away not only knowing how
to make an eBook but how to market it as well.
Course #
Date
Time
Cost
NCBU153
Mar. 2-Mar. 27
Online
$195
NCBU153
May 4-May 29
Online
$195
Belly Dancing for All Ages
Come have some fun and exercise at the same time! Strengthen
and develop your core muscles while you learn basic dance steps,
moves, and choreography from our well-trained instructor. Bring
friends, or come alone, either way you are sure to have fun dancing
the night away. Dress comfortably.
Course #
Date
Day
Time
Cost
NCPE666
Feb. 1-Mar. 8
U
5:00 p.m.–6:00 p.m.
$85
Cost
12::00 p.m.-3:00 p.m. $169
508.751.7900 or www.QCC.edu/WD | QCC Center for Workforce Development and Continuing Education | 36
MARKETING
& SOCIAL MEDIA
PERSONAL ENRICHMENT
Social
Media for Business Certificate
Introduction to Social Media
Get in on this exciting and growing way to communicate, market
and serve your customers and clients. For businesses, nonprofits,
government, and other organizations. From Facebook to Twitter,
blogging, YouTube, LinkedIn, and more, discover the new
principles of communication that apply across all networks and
how these specific social networks work and the possible uses for
your organization. Learn how social media are used to develop
a two-way communication and marketing strategy for your
organization. Then find out what you can be doing, what you
should be doing, and take back a plan to integrate social media
into your communication and marketing. Whether you are new
to social media or already involved, you will come away with
both an understanding of social networks and practical, how-to
techniques to integrate social networks into your organization or
business. Your instructors are outstanding practitioners who also
speak, write, and train others on social networks.
Get involved in the move from in-person to online
communication. Learn what social networks are and their
role in your business and personal life. Find out the top sites
and how businesses are using the sites for communication,
customer retention, branding, marketing, market research,
needs assessment and serving customers and clients. Explore the
options for your organization. Look at case studies of what other
organizations are doing.
1. Introduction to Social Media
Marketing Using Social Media
Course #
Date
Time
Cost
NCBU200
Feb. 2-Feb. 27
Online
$195
NCBU200
Apr. 6-May 1
Online
$195
NCBU200
Jun. 1-Jun. 26
Online
$195
2. Marketing Using Social Media
Course #
Date
Time
Cost
NCBU201
Mar. 2-Mar. 27
Online
$195
NCBU201
May 4-May 29
Online
$195
NCBU201
Jul. 6-Jul. 31
Online
$195
Course #
Date
Time
Cost
NCBU200
NCBU200
Feb. 2-Feb. 27
Online
$195
Apr. 6-May 1
Online
$195
NCBU200
Jun. 1-Jun. 26
Online
$195
Develop a two-way communication and marketing strategy
for your organization using social networks. Let your instructor
guide you in exploring major social networks, including Twitter,
LinkedIn, and blogging. Learn quick, easy ways to use Twitter,
blogs and LinkedIn to engage your customers or clients and keep
them interested in your organization or business. You’ll find out
the advantages and disadvantages of each, and learn what’s right
for your work and kind of organization.
Course #
Date
Time
Cost
NCBU201
Mar. 2-Mar. 27
Online
$195
NCBU201
May 4-May 29
Online
$195
NCBU201
Jul. 6-Jul. 31
Online
$195
3. Integrating Social Media in Your Organization
Date
Time
Cost
Integrating Social Media in Your Organization
NCBU202
Apr. 6-May 1
Online
$195
NCBU202
Jun. 1-Jun. 26
Online
$195
NCBU202
Aug. 4-Aug. 28
Online
$195
Take away a practical strategy and techniques for implementing
social networks for your organization or business. Learn how to
create your own private social network using Ning, work socially
using Google Docs and calendars, and move your web site to an
interactive Web 2.0 site. Then your instructor will help you choose
which social network tools are right for your situation, and then
integrate them into your web site to develop a social networking
strategy for your organization. Find out what you can be doing,
what you should be doing, and take back a plan to integrate social
networks into your communication and marketing.
Course #
Certificate Discount
Register for all three courses using NCBU260
and pay only $495 – a savings of $90!
Course #
Date
Time
Cost
NCBU202
Apr. 6-May 1
Online
$195
NCBU202
Jun. 1-Jun. 26
Online
$195
NCBU202
Aug. 4-Aug. 28
Online
$195
37 | QCC Center for Workforce Development and Continuing Education | 508.751.7900 or www.QCC.edu/WD
MARKETING & SOCIAL MEDIA
eMarketing Essentials Certificate
Come get a fundamental yet advanced introduction to
eMarketing, including improving email promotions, analyzing
your web site traffic, doing search engine optimization, and how
to successfully employ online advertising. Relevant for any type
of organization, including businesses, companies, nonprofits, and
government agencies. No eMarketing experience or expertise
is necessary. If you are already at an advanced level, your
instructors are experts and can provide the latest most advanced
information and answer your toughest questions.
1. Improving Email Promotions
Course #
Date
Time
Cost
NCBU203
Feb. 2-Feb. 27
Online
$195
NCBU203
Apr. 6-May 1
Online
$195
NCBU203
Jun. 1-Jun. 26
Online
$195
2. Boosting Your Website Traffic
Course #
Date
Time
Cost
NCBU204
Mar. 2-Mar. 27
Online
$195
NCBU204
May 4-May 29
Online
$195
NCBU204
Jul. 6-Jul. 31
Online
$195
3. Online Advertising
Course #
Date
Time
Cost
NCBU205
Apr. 6-May 1
Online
$195
NCBU205
Jun. 1-Jun. 26
Online
$195
NCBU205
Aug. 4-Aug. 28
Online
$195
Certificate Discount
Register for all three courses using NCBU261
and pay only $495 – a savings of $90!
Improving Email Promotions
Discover new ways to improve your email promotions, including
when to email, what to email, and testing email copy. Then
find out how to analyze your email response rates, including
getting the bench marks for open rates and click through rates.
Learn how to improve your email promotion and responses
with tracking and testing. Get a basic introduction to email
promotions.
Boosting Your Website Traffic
Acquire the basic skills to boost your web site traffic, including
how to analyze your visitor traffic, how to use search engine
optimization to get greater visibility and exposure in Google
searches, and how to redesign your web site copy to increase
your visitors and results.
Course #
Date
Time
Cost
NCBU204
Mar. 2-Mar. 27
Online
$195
NCBU204
May 4-May 29
Online
$195
NCBU204
Jul. 6-Jul. 31
Online
$195
Online Advertising
Get the keys to making online advertising work for you and your
organization. See how pay-per-click advertising with Google
AdWords works. Find out how to test low budget Adword
campaigns. Learn how you can target local audiences. Then
discover Facebook advertising and how you can determine the
demographics and even numbers of people you want to reach.
Course #
Date
Time
Cost
NCBU205
Apr. 6-May 1
Online
$195
NCBU205
Jun. 1-Jun. 26
Online
$195
NCBU205
Aug. 4-Aug. 28
Online
$195
Microsoft Publisher
Microsoft Publisher allows you to design documents from
calendars to business cards, newsletters to brochures. In this
course we will learn to create documents using templates and
learn to add and format text and images. You will learn design
techniques as well as how to use publisher. You will need a copy
of Microsoft Publisher. A 60-day trial is available.
Course #
Date
Time
Cost
NCBU034
Feb. 11-Apr. 1
Online
$375
NCBU034
Mar. 11-Apr. 29
Online
$375
NCBU034
Apr. 8-May 27
Online
$375
NCBU034
May 6-Jun. 24
Online
$375
Microsoft Word: Desktop Publishing
Learn to create newsletters and flyers using Microsoft
Word. Students will format their page using column layout.
Students will add graphics, tables and embellishments to
their documents. Students use styles to make formatting and
updating the newsletter easier. Students will need a copy of
Word. A 30-day trial is available.
Course #
Date
Time
Cost
NCBU203
Feb. 2-Feb. 27
Online
$195
NCBU203
Apr. 6-May 1
Online
$195
Course #
Date
Time
Cost
NCBU203
Jun. 1-Jun. 26
Online
$195
NCBU035
Open Enrollment
Online
$210
508.751.7900 or www.QCC.edu/WD | QCC Center for Workforce Development and Continuing Education | 38
MARKETING & SOCIAL MEDIA
Managing Social Media Platforms Certificate
Different social networks have distinct characteristics, different
features, and are used to develop a two-way communication and
marketing strategy for your organization. Get a skill set for working
and managing different social media platforms. Then find out what
you can be doing, what you should be doing, and take back a plan to
integrate social networks into your communication and marketing.
You will get a firm foundation in Twitter, LinkedIn, and Facebook
platforms. Come away with both an understanding of these social
networks and practical, how-to techniques to integrate social
networks into your organization or business. Your instructors are
outstanding practitioners who also speak, write, and train others
on social networks.
1. Twitter
Course #
Date
Time
Cost
NCBU236
Feb. 2-Feb. 27
Online
$195
NCBU236
Apr. 6-May 1
Online
$195
NCBU236
Jun. 1-Jun. 26
Online
$195
2. Facebook for Business
Course #
Date
Time
Cost
NCBU231
Mar. 2-Mar. 27
Online
$245
NCBU231
May 4-May 29
Online
$245
NCBU231
Jul. 6-Jul. 31
Online
$245
3. LinkedIn for Business
Facebook for Business
Advanced Skills for Businesses and Organizations
Find out what goes on behind the scenes on Facebook Pages
and how to increase the chances that your message is seen
and acted on. Discover new tools and proven techniques
to increase business and expand your reach. Discuss how to
adapt your marketing message for the Facebook platform and
how to integrate Facebook across all marketing areas. This is
an advanced class and assumes you have started a Page on
Facebook and have some basic knowledge of the platform.
Course #
Date
Time
Cost
NCBU231
Mar. 2-Mar. 27
Online
$245
NCBU231
May 4-May 29
Online
$245
NCBU231
Jul. 6-Jul. 31
Online
$245
LinkedIn for Business
LinkedIn is the most popular business social network and
the website for professionals to network, build business
relationships, and provide or receive referrals. Most people
rarely get beyond setting up a profile and therefore miss out
on all the advanced features that have come to make LinkedIn
so popular. Learn how to set up your personal profile so that it
gets noticed by others. Discover how LinkedIn can be used to
generate leads, recruit new employees, and find new jobs. This
class will cover all the intricacies of LinkedIn to help you create,
customize, and optimize your presence on LinkedIn.
Course #
Date
Time
Cost
NCBU952
Apr. 6-May 1
Online
$195
NCBU952
Jun. 1-Jun. 26
Online
$195
Course #
Date
Time
Cost
$195
NCBU952
Apr. 6-May 1
Online
$195
NCBU952
Jun. 1-Jun. 26
Online
$195
NCBU952
Aug. 4-Aug. 28
Online
$195
NCBU952
Aug. 4-Aug. 28
Online
Certificate Discount
Register for all three courses using NCBU955 and
pay only $495 – a savings of $140!
Twitter
Twitter is a hot social media platform these days – and everyone
seems to be using it. Learn the best way to take advantage of
the unique opportunities Twitter offers – and discover the
best ways to create relationships and network with your key
constituents. You will find out the best – and easiest – techniques
for successful interactions in the Twitterverse.
Google Analytics
If you are not reviewing your website statistics, then you are
missing several key opportunities to profit from your website
traffic. This course, aimed at non-technical users, will take you
through all the key techniques and how to use website analytics
using the world-standard Google Analytics, a free online
tool. You’ll understand your visitor traffic better, learn how to
calculate return on investment (ROI) for your online advertising,
and find out how to get more conversions and sales from your
website visitors. A must for anyone serious about leverage more
success from their website.
Course #
Date
Time
Cost
NCBU236
Feb. 2-Feb. 27
Online
$195
Course #
Date
NCBU236
Apr. 6-May 1
Online
$195
NCBU232
Mar. 2-Mar. 27
Online
$195
NCBU236
Jun. 1-Jun. 26
Online
$195
NCBU232
May 4-May 29
Online
$195
Time
39 | QCC Center for Workforce Development and Continuing Education | 508.751.7900 or www.QCC.edu/WD
Cost
MARKETING & SOCIAL MEDIA
Prezi
Certificate in Presentation Media
Presentation media are key to communication, sales, speeches
and any other effective presentation today. Whether your
presentation is online or in-person, presentation media not only
enhance your message but often make your message successful.
Find out how to use Prezi, the new slide software that goes
beyond one-dimensional presentations, and the finer points of
Photoshop for presentations. Then discover the design elements
to creating visual presentations for success using any media.
1. Prezi
Course #
Date
Time
Cost
NCBU161
Feb. 2-Feb. 27
Online
$195
NCBU161
Apr. 6-May 1
Online
$195
NCBU161
Jun. 1-Jun. 26
Online
$195
2. Photoshop for Presentations
Course #
Date
Time
Cost
NCBU162
Mar. 2-Mar. 27
Online
$195
NCBU162
May 4-May 29
Online
$195
NCBU162
Oct. 5-Oct. 30
Online
$195
3. Graphic Design Visual Presentations
Course #
Date
Time
Cost
NCBU163
Apr. 6-May 1
Online
$195
NCBU163
Jun. 1-Jun. 26
Online
$195
NCBU163
Aug. 4-Aug. 28
Online
$195
Certificate Discount
Register for all three courses using NCBU164
and pay only $495 – a savings of $90!
Take a journey into the world of creative presentations. Bring
your vision to life with Prezi and leave PowerPoint behind.
Learn how to use and engage your creative side for amazing
presentations. Your audience will be stimulated with what you
are presenting as well as how you are presenting.
Course #
Date
Time
Cost
NCBU161
Feb. 2-Feb. 27
Online
$195
NCBU161
Apr. 6-May 1
Online
$195
NCBU161
Jun. 1-Jun. 26
Online
$195
Photoshop for Presentations
Acquire the skills to navigate an extensive list of Photoshop
features. You will gain both a foundational and advanced
understanding of the popular software, and practice the most
commonly used methods, such as managing text, working with
layers, and image file properties. You will find out the purpose
of each photo-editing tool and walk away with the skills to use
them. You will even learn what the pros know.
Course #
Date
Time
Cost
NCBU162
Mar. 2-Mar. 27
Online
$195
NCBU162
May 4-May 29
Online
$195
NCBU162
Oct. 5-Oct. 30
Online
$195
Graphic Design Visual Presentations
Make your visual presentations look professional and
communicate effectively. Get the latest most advanced
techniques on graphic design principles, including page layout,
typography and basic design considerations. Take away more
skills to create an effective and beautiful visual presentation on
any presentation software program that you choose.
Course #
Date
Time
Cost
NCBU163
Apr. 6-May 1
Online
$195
NCBU163
Jun. 1-Jun. 26
Online
$195
NCBU163
Aug. 4-Aug. 28
Online
$195
508.751.7900 or www.QCC.edu/WD | QCC Center for Workforce Development and Continuing Education | 40
MARKETING & SOCIAL MEDIA
Certificate in Designing Successful Webinars
Finally, you can acquire the best professional development in
webinar design, presentations, planning, and marketing. Webinars
are a popular format for delivering information. They can be
very successful for your organization, IF you have good webinar
presentations and good management and marketing. Discover the
power of successful webinars for your business organization. Then
learn the 4 key strategies to make your webinars more successful.
Acquire techniques and tips that will make your webinars winners
with your audiences. Then acquire the webinar planning skills
involved in budgeting, pricing, and marketing webinar meetings.
Take back a certificate in designing webinars that provides you
with the latest and best information about presenting webinars, as
well as managing and marketing them. You will be learning from
two of the foremost authorities on webinars.
1. Designing Successful Webinars
Course #
Date
Time
Cost
NCBU230
Mar. 2-Mar. 27
Online
$195
NCBU230
May 4-May 29
Online
$195
NCBU230
Jun. 1-Jun. 26
Online
$195
2. Managing & Marketing Webinars
Course #
Date
Time
Cost
NCBU954
Apr. 6-May 1
Online
$195
NCBU954
Jun. 1-Jun. 26
Online
$195
NCBU954
Aug. 4-Aug. 28
Online
$195
Certificate Discount
Register for both courses using NCBU938 and pay
only $345 – a savings of $45!
Designing Successful Webinars
Webinars are a hot new meeting format that save money and
reach more people than in-person meetings. Use them for
customer education, staff meetings and training, presentations,
virtual seminars and much more. The technology is simple, but
good webinar presentation techniques are critical. Discover the
power of successful webinars for your business organization.
Then learn the 4 key strategies to make your webinars more
successful. Acquire techniques and tips that will make your
webinars winners with your audiences.
Course #
Date
Time
Cost
NCBU230
Mar. 2-Mar. 27
Online
$195
NCBU230
May 4-May 29
Online
$195
NCBU230
Jun. 1-Jun. 26
Online
$195
Managing & Marketing Webinars
Boost your success with webinars by getting the most advanced
and latest information on managing and marketing webinars.
Find out when and how often to promote webinars, how to do
follow up promotion to those who click-through on your initial
emails, and how to generate more leads and inquiries. Discover
our unique needs assessment model, and take back our 5
secrets to creating high response surveys. Market research can
be simple, no cost and effective, lowering your risks. Then take
home our webinar planning timeline with the ideal timeframe
for planning and marketing webinars for maximum success.
Course #
Date
Time
Cost
NCBU954
Apr. 6-May 1
Online
$195
NCBU954
Jun. 1-Jun. 26
Online
$195
NCBU954
Aug. 4-Aug. 28
Online
$195
Decisions regarding whether courses
will run are based on completed, paid registrations.
REGISTER EARLY, SO THAT YOUR COURSE DOES NOT GET CANCELLED.
41 | QCC Center for Workforce Development and Continuing Education | 508.751.7900 or www.QCC.edu/WD
MARKETING & SOCIAL MEDIA
Inbound Marketing Certificate
Inbound marketing is a way to help potential customers find you
through organic search. It is a process of using your website in
a way that attracts visitors naturally through search engines, the
blogosphere, and social media.
1. Introduction to Inbound Marketing
Course #
Date
Time
Cost
NCBU156
Feb. 2-Feb. 27
Online
$195
NCBU156
Apr. 6-May 1
Online
$195
NCBU156
Jun. 1-Jun. 26
Online
$195
2. Content Marketing
Course #
Date
Time
Cost
NCBU065
Mar. 2-Mar. 27
Online
$195
NCBU065
May 4-May 29
Online
$195
NCBU065
Jul. 6-Jul. 31
Online
$195
3. Advanced Inbound Marketing
Course #
Date
Time
Cost
NCBU158
Apr. 6-May 1
Online
$195
NCBU158
Jun. 1-Jun. 26
Online
$195
NCBU158
Aug. 4-Aug. 28
Online
$195
Certificate Discount
Register for all three courses using NCBU930
and pay only $495 – a savings of $90!
Content Marketing
Discover ways to identify who your ideal audience is. Learn how
to create content that is engaging and purposeful. Find out what
you want to say to them. Explore where you want to say it. And
finally, find out how you want to say it.
Course #
Date
Time
Cost
NCBU065
Mar. 2-Mar. 27
Online
$195
NCBU065
May 4-May 29
Online
$195
NCBU065
Jul. 6-Jul. 31
Online
$195
Advanced Inbound Marketing
Get under the hood of inbound marketing and learn how to
monitor measure and manage the integrated results of your
inbound marketing activities at a more advanced level. We’ll
focus on the data that actually matters and how it is influenced by
visitor/user engagement.
Course #
Date
Time
Cost
NCBU158
Apr. 6-May 1
Online
$195
NCBU158
Jun. 1-Jun. 26
Online
$195
NCBU158
Aug. 4-Aug. 28
Online
$195
NEW
I nstagram, Pinterest and Facebook:
Marketing on Image Driven Platforms
Stay current with the latest new sites and changes in trends. Then
learn how to identify what images work for your business goals.
Discover new sources for photos and images and learn how to
quickly and easily edit them to suit your marketing objectives.
Learn what different social sites are best image sharing and how
to maximize each site for a specific business goal. You will leave
class with a new set of tools and a road map to supercharge your
marketing campaign.
Course #
Date
Time
Cost
NCBU134
TBA
Online
$195
Introduction to Inbound Marketing
Inbound marketing is a process of using your website in a way
that it attracts visitors naturally through search engines, the
blogosphere, and social media.
Course #
Date
Time
Cost
NCBU156
Feb. 2-Feb. 27
Online
$195
NCBU156
Apr. 6-May 1
Online
$195
NCBU156
Jun. 1-Jun. 26
Online
$195
508.751.7900 or www.QCC.edu/WD | QCC Center for Workforce Development and Continuing Education | 42
MARKETING & SOCIAL MEDIA
Video Marketing Certificate
Video Marketing
This certificate is comprised of 2 courses. In the first course, you
will discover how to use simple online video to quickly bond with
your viewer, drive traffic to your website, boost business and
build brand awareness. Find out how to shoot simple, effective
videos without costly fancy equipment or savvy technical skills.
Discover the secrets to creating content that commands attention.
Learn how to dominate Google and YouTube with your video
and to strategically use YouTube to market your business 24/7
-- even while you sleep. In the second course, you will learn how
to increase your business with YouTube, the online video site,
and now the second largest search engine. Discover the power of
video for your organization, and how to use video as a marketing
tool to reach and serve more people. Find out what types of
video work best on YouTube, how other business organizations
are using YouTube, how to create your own YouTube channel,
and the techniques of adding captions, annotations and other
extra features. YouTube can enhance your current marketing and
communication strategy. After attending this course you will take
back proven strategies and techniques for making YouTube work
successfully for your organization.
1. Video Marketing
Course #
Date
Time
Cost
NCBU926
Feb. 2-Feb. 27
Online
$245
NCBU926
Apr. 6-May 1
Online
$245
NCBU926
Jun. 1-Jun. 26
Online
$245
2. YouTube for Business
Course #
Date
Time
Cost
NCBU237
Mar. 2-Mar. 27
Online
$245
NCBU237
May 4-May 29
Online
$245
NCBU237
Jul. 6-Jul. 31
Online
$245
Sight, sound and motion are much more compelling than static
words on a page. In this course you will discover how to use simple
online video to bond with your viewer, drive traffic to your website,
boost business and build brand awareness. Learn how to use
Google and YouTube with your video to market your business 24/7.
Course #
Date
Time
Cost
NCBU926
Feb. 2-Feb. 27
Online
$245
NCBU926
Apr. 6-May 1
Online
$245
NCBU926
Jun. 1-Jun. 26
Online
$245
YouTube for Business
Increase your business with YouTube, the online video site and now
the second largest search engine. Discover the power of video for
your organization, and how to use video as a marketing tool to reach
and serve more people. Find out what types of video work best on
YouTube, how other business organizations are using YouTube, how
to create your own YouTube channel, and the techniques of adding
captions, annotations and other extra features. YouTube can enhance
your current marketing and communication strategy. After attending
this course you will take back proven strategies and techniques for
making YouTube work successfully for your organization.
Course #
Date
Time
Cost
NCBU237
Mar. 2-Mar. 27
Online
$245
NCBU237
May 4-May 29
Online
$245
NCBU237
Jul. 6-Jul. 31
Online
$245
Certificate Discount
Register for both courses using NCBU263
and pay only $395 – a savings of $95!
43 | QCC Center for Workforce Development and Continuing Education | 508.751.7900 or www.QCC.edu/WD
MARKETING & SOCIAL MEDIA
Mobile Marketing Certificate
The first course in this certificate will provide information
about creating cell phone applications for your business. Cell
phone apps are the latest way smart businesses are reaching
their customers. Smart organizations are investing in building
cell phone apps for their businesses. We will provide you with
step-by-step instructions on how non-technical users can build,
deploy and market smartphone applications across Android,
iPhone and Blackberry platforms. The second course in the
series will teach you about location-based marketing, mobile
payments, QR codes, applications, and mobile coupons. You
will learn how mobile marketing can increase your capabilities
to retain current customers and gain new ones. The third course
in the certificate builds upon the others and covers proximity
marketing, mobile marketing metrics, and developing a mobile
marketing campaign. Learn how to promote your app on the
web, build a landing page for your app, and advanced tracking
of your application usage. Then take home a blueprint for
creating guidelines and standards for your mobile marketing
effort, and how to measure its success.
1. Mobile Marketing (non-technical course)
Course #
Date
Time
Cost
NCBU927
Feb. 2-Feb. 27
Online
$195
NCBU927
Apr. 6-May 1
Online
$195
NCBU927
Jun. 1-Jun. 26
Online
$195
2. Creating Cell Phone Apps for Your Business (non-technical course)
Course #
Date
Time
Cost
NCBU228
Mar. 2-Mar. 27
Online
$245
NCBU228
May 4-May 29
Online
$245
NCBU228
Jul. 6-Jul. 31
Online
$245
3. Advanced Mobile Marketing (non-technical course)
Course #
Date
Time
Cost
NCBU928
Apr. 6-May 1
Online
$245
Jun. 1-Jun. 26
Online
$245
NCBU928
Aug. 4-Aug. 28
Online
$245
Certificate Discount
More than half of U.S. consumers who’ve made purchases
on their smartphones have done so in response to mobile
marketing messages. Analysts forecast these sales will surpass 1
billion by the end of 2016. The way consumers are interacting
with brands and connecting to the world is changing because
of mobiles. Find out about location-based marketing, mobile
payments, QR codes, applications, and mobile coupons. You
will learn how mobile marketing can increase your capabilities to
retain current customers and gain new ones.
Course #
Date
Time
Cost
NCBU927
Feb. 2-Feb. 27
Online
$195
NCBU927
Apr. 6-May 1
Online
$195
NCBU927
Jun. 1-Jun. 26
Online
$195
Creating Cell Phone Apps for Your Business
Cell phone apps are the latest way smart businesses are reaching
their customers. It seems that nearly everyone is carrying and
using a Smartphone these days. Smart organizations across
the globe are investing in building cell phone apps for their
businesses. In this four- week course, we will provide you with
step-by-step instructions on how non-technical users can build,
deploy and market Smartphone applications across Android,
iPhone and Blackberry platforms. The course is ideal for
business owners and executives who want to understand how
Smartphone applications can be inexpensively built, and also for
technical users who want to understand to how quickly deploy
smartphone applications.
Course #
Date
Time
Cost
NCBU228
Mar. 2-Mar. 27
Online
$245
NCBU228
May 4-May 29
Online
$245
NCBU228
Jul. 6-Jul. 31
Online
$245
Advanced Mobile Marketing
NCBU928
Register for all three courses using NCBU264
and pay only $595 – a savings of $90!
Mobile Marketing
Come get the knowledge needed to implement a mobile
marketing plan for your organization. Find out about proximity
marketing, mobile marketing metrics, and developing a mobile
marketing campaign. Learn how to promote your app on the
web, building a landing page for your app, and advanced
tracking of your application usage. Then take home a blueprint
for creating guidelines and standards for your mobile marketing
effort, and how to measure its success. You will leave this course
with the knowledge to implement a mobile marketing plan for
your organization.
Course #
Date
Time
Cost
NCBU928
Apr. 6-May 1
Online
$245
NCBU928
Jun. 1-Jun. 26
Online
$245
NCBU928
Aug. 4-Aug. 28
Online
$245
508.751.7900 or www.QCC.edu/WD | QCC Center for Workforce Development and Continuing Education | 44
MANAGEMENT & PROFESSIONAL DEVELOPMENT
NEW Insurance Certificate Program
This course prepares students for a broad range of career
opportunities in the property and casualty insurance industry. The
program offers courses that teach the material contained in the
AICPCU Property and Casualty Insurance Fundamentals courses and
prepares students to sit for several industry-standard certification
examinations.
Classes include: Principles of Liability and Property Insurance,
Principles of Personal Insurance, Principles of Commercial Insurance,
Delivering Insurance Services
Students interested in receiving college credit should contact The
Center for Workforce Development and Continuing Education
Course #
Date
Cost
NCBU968
Call 508.751.7900 for course dates
TBD
NEW Applying Lean Sigma Practices to HR Functions
Develop the mindset of Lean Operational Excellence, an advanced
problem solving approach that facilitates continuous improvement
within the organization through the identification and elimination
of waste. Lean principles can also be used to streamline processes
in the human resource functions such as recruiting, hiring, training,
compensating and managing performance. Find out about Lean
concepts, tools, and methods with which you can benchmark and
assess problems, and lead continuous improvement efforts to
resolve them. After taking this course you will have an expanded
capacity to facilitate small groups and teams using Lean Process
Improvement principles and methodologies to create change within
your organization
Course #
Date
Time
Cost
NCBU888
Mar. 2 - Mar. 27
Online
$245
NCBU888
May 4 - May 29
Online
$245
NCBU888
Jun. 6 - Jun. 31
Online
$245
Evernote
Save project inspiration you find online and in the real world with
Evernote. Snap a picture, record audio, clip entire webpages. Save all
kinds of information (documents, hand written notes, audio, images)
in one place. Record meetings, store files, save receipts, scan contracts
and store contracts. Create a digital file cabinet for all of your
projects, documents and to-dos; add multiple layers of organization
using notebooks, notebooks stacks and tags. Find what you need fast.
Search by keyword or tag and quickly find what you are looking for
(even typed and handwritten text inside of attached photos, images,
PDFs, documents, spreadsheets and presentation).
Course #
Date
Time
Cost
NCBU947
Mar. 2-Mar. 27
Online
$195
NCBU947
May 4-May 29
Online
$195
ServSafe®
Food Protection Manager Certification
Examination
Do you need to recertify? If it has been almost 5 years since
you last took the Food Protection Manager Certification
Examination, then you are due to renew!
Course #
Date
Day
Time
Cost
NCBU823
NCBU823
Mar. 31
T
3:00 p.m. - 5:00 p.m.
$135
Jun. 22
M
3:00 p.m. - 5:00 p.m.
$135
ServSafe® Certification Training & Exam
ServSafe® is a one-day course comprised of (1) a training session
and (2) a Food Protection Manager Certification Examination. Those
who pass the examination receive a nationally-recognized ServSafe®
Certification that is valid for five years from the exam date.
At the end of this course, participants should be able to:
• Define food safety terms
• Identify three categories of potential hazards to food safety.
• Match specific hazards with the categories identified.
• Identify viral, parasitic, fungal, and bacterial food borne
illnesses; and their respective causative pathogens,
commonly linked foods, most common symptoms,
and prevention measures.
• Describe how to prevent allergic reactions.
• Explain food safety programs that must be in place for
Hazard Analysis Critical Control Points (HACCP) and other
food safety management systems to be effective.
• Explain the seven HACCP principles.
• Understand how to develop and implement a HACCP plan.
• Describe how to keep food safe when you purchase, receive,
store, prepare, cook, hold, cool, reheat, and serve it.
• Describe how to properly clean and sanitize food
contact surfaces.
• Describe the Integrated Pest Management (IPM).
• Describe how to keep facilities and equipment sanitary.
• Understand the rules and regulations that impact food safety.
• Describe how food regulations are written and who
enforces them.
*Course fee includes all required materials.
Course #
Date
Day
Time
Cost
NCBU825
Mar. 31
T
9:00 a.m.–5:00 p.m.
$235
NCBU825
Jun. 22
M
9:00 a.m.–5:00 p.m.
$235
Essential Communication Skills
for the Workplace
Participants will develop knowledge of listening and communication
skills that can be used to make them more effective in their
daily work. Participants will learn to understand organizational
communication including verbal and non-verbal concepts,
communicator styles, and the use of communication to improve
performance and explore how to give and receive feedback.
Course #
Date
Day
Time
Cost
NCBU630
Apr. 8
W
8:30 a.m.–4:00 p.m.
$199
45 | QCC Center for Workforce Development and Continuing Education | 508.751.7900 or www.QCC.edu/WD
MANAGEMENT & PROFESSIONAL DEVELOPMENT
Google+
Executive Assistant
Designed to help students gain the software and business skills
needed to succeed in the modern office environment, the
Executive Assistant program focuses on the Microsoft Office
2010 application suite and office management skills. Students
learn to use Microsoft Word, Excel, Outlook, and PowerPoint in
addition to strengthening their typing skills and studying office
procedures and communication. Upon graduation, students
are prepared to earn the Microsoft Office Specialist Master
certification, strengthening their resumes and proving their
software skills to employers. In addition to one-on-one instructor
support and personalized graduate support, students receive
eleven textbooks and a business writing style guide. Students
enrolling in this course may take advantage of the Career Step
discounts found on page 8.
Course #
Date
Time
Cost
NCBU853
Open Enrollment
Online
$1995
Human Resources Management Career Prep
The Human Resource Certification Institute (HRCI) is the
credentialing affiliate of the Society for Human Resource
Management (SHRM), the world’s largest association devoted
to professional human resource management. HRCI works to
define and maintain the HR body of knowledge, and offers
assessments and certification of this knowledge. Human
Resource certification demonstrates mastery of the HR body of
knowledge and is widely accepted as a symbol of professional
achievement. This online, 13 course series, maps to the six
functional areas and is an excellent tool for helping learners
refresh for the PHR exam.
Course #
Date
Time
Cost
NCBU018
Open Enrollment
Online
$2450
Google+ has surpassed Twitter to become the second largest
social network next to Facebook. Discover the best ways to use this
popular emerging social media platform to raise your online profile,
and connect with current and potential new contacts. You will learn
the advantages of Google+, how it can help your organization
engage existing users and grow your base, and techniques for using
the platform to create relationships, and expand your reach and
knowledge in particular subject matter areas.
Course #
Date
Time
Cost
NCBU948
Apr. 6-May 1
Online
$195
NCBU948
Jun. 1-Jun. 26
Online
$195
Microsoft Project for Beginners
Students will learn the basics of project management using
Microsoft Project. During this course students will build a
project plan that includes tasks and resources. Students will
learn to manage the project as tasks are completed and to see
whether or not the project is on schedule and on cost. Students
will use various reporting tools to print and view the project
status. Students will need a copy of Project. A 30-day trial
version is available.
Course #
Date
Time
Cost
NCBU032
Feb. 11-Mar. 18
Online
$275
NCBU032
Mar. 11-Apr. 15
Online
$275
NCBU032
Apr. 8-May 13
Online
$275
NCBU032
May 6-Jun. 10
Online
$275
Microsoft Project for Professional Users
QuickBooks® Pro
This course was developed for owners of small businesses, all of
which may have different needs. The topics are more advanced
than the QuickBooks Introduction course. Students will learn
how to set-up QuickBooks Pro and track customer information
that is pertinent to the accounting needs of their business.
This software allows the business owner to: create estimates,
track job costs, progress, inventory, invoice customers, track
receivables, pay bills with sales tax, complete payroll, and
employee’s work hours. In addition, this course also teaches the
user to; write form letters in Microsoft Word, create reports in
Microsoft Excel, and create financial statements. Students will
need to have a copy of QuickBooks. Book included.
Students will be able to track the progress of a project and
troubleshoot problems with schedules and resource usage.
Students will be able to customize the Project environment and
to publish the project information using various reports, charts
and web page options. Students will be able to pool resources
within a project and to link multiple projects together. Students
will need a copy of Project. A 30-day trial version is available.
Course #
Date
Time
Cost
NCBU033
Jan. 21-Feb. 25
Online
$375
NCBU033
Feb. 18-Mar. 25
Online
$375
NCBU033
Mar. 18-Apr. 22
Online
$375
Course #
Date
Time
Cost
NCBU033
Apr. 15-May 20
Online
$375
NCBU038
Open Enrollment
Online
$275
NCBU033
May 13-Jun. 17
Online
$375
508.751.7900 or www.QCC.edu/WD | QCC Center for Workforce Development and Continuing Education | 46
MANAGEMENT & PROFESSIONAL DEVELOPMENT
NEW Female Bullying in the Workplace
Recently we have seen an upsurge of individuals claiming bullying in
the workplace. The phenomenon of females being bullied by other
females has been discussed in recent years in the media but little has
been done to combat or try to deal with the problem. Both females
and males need to understand about relational aggression in the
workplace. This course is designed to not only help you understand
this growing issue but to also help you to not become a victim of
workplace bullying.
Course #
Date
Time
Cost
NCBU030
Feb. 2 - Feb. 27
Online
$195
NCBU030
Apr. 6 - May 1
Online
$195
Supervisory
& Leadership Certificate
Your employees are your most valuable resources. Ensuring the
efficiency of your team is the key to your success and is your
most important responsibility. Get practical, easy to understand,
and insightful methods for new and even experienced
supervisors and managers. Learn about effective delegation,
performance management, and writing performance reviews.
Discuss the specifics of the supervisor’s role and responsibilities,
and strategies for improving your overall effectiveness as a
leader. Take home practical information along with tips and
techniques that can be applied at your job immediately.
Accounting and Finance for Non-Financial
Mangers
NEW
Every successful person in the workplace utilizes financial
information to aid effective decision making. Accounting
and Finance for Non-Financial Managers explains the
financial concepts and accounting processes used in most
businesses and will provide practical techniques that will
increase your effectiveness and career. Get a foundation to
understand the seven steps in the accounting cycle and use
financial information in decision making. Come away with
the knowledge to analyze resource allocation and evaluate
financial performance.
Course #
Date
Time
Cost
NCBU934
Feb. 2-Feb. 27
Online
$195
NCBU934
Apr. 6-May 1
Online
$195
NCBU934
Jun. 1-Jun. 26
Online
$195
Certificate in Customer Research
Find out how to get feedback, information and even answers
from your customers. With our low and no cost methods
of customer research, you will discover new techniques for
collecting information that will improve your organization’s
products or services, promotion and marketing, and even
bottom line finances.
Course #
Date
Time
Cost
Course #
Date
Time
Cost
NCBU211
Feb. 2-Mar. 27
Online
$395
NCBU160
Feb. 2-May 1
Online
$395
NCBU211
Apr. 6-May 29
Online
$395
NCBU160
Apr. 6-Jun. 26
Online
$395
NCBU211
Jun. 1-Jul. 24
Online
$395
Business Research Certificate
Discover the specific knowledge needed to succeed in researching
and utilizing the best and most appropriate data for decision making
for your work organization. Get the skills needed to effectively
communicate research results to a specific audience for maximum
impact and effective decision making. For business professionals,
entrepreneurs, and anyone who needs specific information about a
business; or who is in business and needs specific information about
a particular topic such as market potential, competitive intelligence,
standard industry practice, productivity improvement, etc. This
course will give you the specific knowledge you need to succeed in
your research quest. (Only available as a certificate)
• Introduction to Business Research
• Business Statistics
• Quantitative Business Research
Business Coaching Certificate
Mentoring and coaching have come to be used more frequently
in organizations to improve leadership competencies and provide
employee support. It has benefits for the employer and employee.
Develop skills in the development, implementation, and support
of coaching and mentoring programs in your workplace. Building
on Coaching and Mentoring in the Workplace Course I, C/M II
take a further in-depth look at variables involved in employee
support. Additionally, in this course you will develop skills in the
development, implementation, and support of coaching and
mentoring programs in your workplace. Critical analysis and
improvement of your programs alongside group dynamics and
innovative strategies will also be examined in terms of coaching
and mentoring programs. This course offers the much-awaited
toolkit you have been searching for to improve your employees’
performance and create the working environment that your
employees will find truly rewarding.
Course #
Date
Time
Cost
Course #
Date
Time
Cost
NCBU224
Feb. 2-Mar. 27
Online
$295
NCBU223
Feb. 2-May 1
Online
$495
NCBU224
Apr. 6-May 29
Online
$295
NCBU223
Apr. 6-Jun. 26
Online
$495
NCBU224
Jun. 1-Jul. 31
Online
$295
47 | QCC Center for Workforce Development and Continuing Education | 508.751.7900 or www.QCC.edu/WD
MANAGEMENT & PROFESSIONAL DEVELOPMENT
Certificate in Customer Service
Certificate in Non-Profit Administration
Customer service is now essential for business and all work
organizations. With the increase of technology, human
interaction with customers becomes all the more important.
Whether it relates to retaining customers, serving your
audience, or turning inquiries from potential customers into
sales, good customer service is now one of the central factors
in organizational success. Learn to improve your customer
service skills to enhance your career skill set, improve
productivity, and increase your organization’s success. You
will also take away some extraordinary customer service
techniques you won’t find anywhere else.
Non-profits today need to be run like a business in many
respects. You have competition, a need to generate income
and a surplus, and staff needs to be even more productive.
Get the best training on revenue generation for nonprofits,
and program evaluation for nonprofits, with our Certificate in
Nonprofit Administration. You will come away with the latest
best information from instructors who train people in nonprofits.
Course #
Date
Time
Cost
NCBU665
Feb. 2-Mar. 27
Online
$245
NCBU665
Apr. 6-May 29
Online
$245
NCBU665
Jun. 1-Jul. 31
Online
$245
Keys to Customer Service
Learning to build your customer service skills will have a
powerful impact on your career success as well as success in
other areas of your life. Through this course, you will discover
the direct relationship between service skills and career
achievement. You will become skilled at being an exceptional
service provider. You can help your organization and your
career by translating your good service intentions into a
workable plan and gain knowledge of ways to consistently
deliver great service. The payoff is enormous.
1. Revenue Generation for Non-Profits
Course #
Date
Time
Cost
NCBU794
Feb. 2-Feb. 27
Online
$495
NCBU794
Apr. 6-May 1
Online
$495
NCBU794
Jun. 1-Jun. 26
Online
$495
2. Program Evaluation for Nonprofit Professionals
Course #
Date
Time
Cost
NCBU797
Apr. 6-May 1
Online
$245
NCBU797
Jun. 1-Jun. 26
Online
$245
NCBU797
Aug. 4-Aug. 28
Online
$245
Revenue Generation for Nonprofits
Build revenue streams for your nonprofit organization. They are
essential not only to keep your doors open but also to expand
your services. Discover how to increase revenue from your current
activities. Develop strategies for building new ones. Know how to
effectively set prices or fees. Understand the 20% that generates
80% of your revenue. These are basic concepts that will yield
greater results. After taking this course you will have the knowledge
to improve your revenue generation and generate a better surplus.
Course #
Date
Time
Cost
Cost
NCBU794
Feb. 2-Feb. 27
Online
$495
Online
$145
NCBU794
Apr. 6-May 1
Online
$495
Online
$145
NCBU794
Jun. 1-Jun. 26
Online
$495
Course #
Date
Time
NCBU071
Feb. 2-Feb. 27
NCBU071
Apr. 6-May 1
NCBU071
Jun. 1-Jun. 26
Online
$145
Extraordinary Customer Service
Transform your customer service into something
extraordinary. As a result, more repeat business will improve
your bottom line. Customer service separates you from your
competition. Extraordinary customer service comes from
focusing on the few essential elements that yield big results.
Discover how easy it is to tweak your customer service from
the ordinary to the extraordinary. You’ll take away a customer
service plan that will help you focus on the key elements that
will get you started on your pathway to success.
Course #
Date
Time
Cost
NCBU213
Mar. 2-Mar. 27
Online
$145
NCBU213
May 4-May 29
Online
$145
Program Evaluation for Nonprofit Professionals
Enhance your understanding of program evaluation within the
nonprofit context. Find out how to improve your evaluation
planning, data collection, data analysis and data use. Special
attention will be paid to the real-world challenges that organizations
may face when conducting evaluation, including staff time, costs and
reporting evaluation results to funders. By the close of the course,
you will have a complete evaluation plan ready for implementation.
Course #
Date
Time
Cost
NCBU797
Apr. 6-May 1
Online
$245
NCBU797
Jun. 1-Jun. 26
Online
$245
NCBU797
Aug. 4-Aug. 28
Online
$245
Certificate Discount
Register for both courses using NCBU940 and pay only
$595 – a savings of $145!
508.751.7900 or www.QCC.edu/WD | QCC Center for Workforce Development and Continuing Education | 48
MANAGEMENT & PROFESSIONAL DEVELOPMENT
Certificate in Data Analysis
Introduction to Data Analysis
Data Analysis is quickly becoming one of the most sought-after
skills in the workplace. Companies have vast amounts of data,
but it is rare to have someone with the ability to analyze that
data to see trends and make predictions. Add a whole new skill
set to your portfolio, and make a big difference in the success
of your organization by acquiring data analysis skills. Begin with
getting a basic understanding of how to analyze data in a business
setting. Then learn how many of your business decisions involve
comparing groups for differences. You will know the statistics
behind these group differences and relationships. Finally, you
will find out how to perform inquiries that will be useful to
your business or organization, and have the skill necessary to
communicate these results through graphs and text that your
fellow employees will understand. Whether your business is home
based or a large company, this certificate will take you to the next
level where important decision-making is concerned.
Data Analysis is quickly becoming one of the most sought-after
skills in the workplace. Companies have vast amounts of data,
but it is rare to have someone with the ability to analyze that
data to see trends and make predictions. This course will give
you a basic understanding of how to analyze data in a business
setting. Businesses look for candidates with an understanding of
how to analyze the data they have been collecting; this course
will help you start on that journey.
Course #
Date
Time
Cost
NCBU950
Feb. 2-Feb. 27
Online
$195
NCBU950
Apr. 6-May 1
Online
$195
NCBU950
Jun. 1-Jun. 26
Online
$195
Intermediate Data Analysis
1. Introduction to Data Analysis
Course #
Date
Time
Cost
NCBU950
Feb. 2-Feb. 27
Online
$195
NCBU950
Apr. 6-May 1
Online
$195
NCBU950
Jun. 1-Jun. 26
Online
$195
2. Intermediate Data Analysis
Many of your business decisions involve comparing groups
for differences. For example, would men and women prefer
different product features? In addition, you may look at
relationships between variables. Does product recognition
relate to subsequent product purchase? This Intermediate Data
Analysis course will introduce you to the statistics behind these
group differences and relationships. In addition, you’ll learn
how to work with ratings, graphs and user-friendly reports of
statistical results.
Course #
Date
$195
NCBU949
Course #
Date
Time
Cost
NCBU949
Mar. 2-Mar. 27
Online
NCBU949
May 4-May 29
Online
$195
NCBU949
NCBU949
Jul. 6-Jul. 31
Online
$195
NCBU949
Cost
Mar. 2-Mar. 27
Online
$195
May 4-May 29
Online
$195
Jul. 6-Jul. 31
Online
$195
Advanced Data Analysis
3. Advanced Data Analysis
Course #
Time
Date
Time
Cost
NCBU935
Apr. 6-May 1
Online
$195
NCBU935
Jun. 1-Jun. 26
Online
$195
NCBU935
Aug. 4-Aug. 28
Online
$195
Certificate Discount
Register for all three courses using NCBU937 and pay only
$495 – a savings of $90!
After taking this Advanced course in Data Analysis, you will be
able to perform inquiries that will be useful to your business or
organization, and have the skill necessary to communicate these
results through graphs and text that your fellow employees will
understand. Take the guesswork out of important company
decisions and make decisions based on statistically significant
information. Whether your business is home based or a
large company, this class will take you to the next level where
important decision-making is concerned.
Course #
Date
Time
Cost
NCBU935
Apr. 6-May 1
Online
$195
NCBU935
Jun. 1-Jun. 26
Online
$195
NCBU935
Aug. 4-Aug. 28
Online
$195
49 | QCC Center for Workforce Development and Continuing Education | 508.751.7900 or www.QCC.edu/WD
MANAGEMENT & PROFESSIONAL DEVELOPMENT
Certificate in Leadership Development
Leadership Principles
Especially geared for future leaders in the Gen Y generation (born
1980-1999), the certificate provides how-to practical information
on advancing your leadership potential and making a difference in
both the workplace and in society. Find out what it takes to become
an effective leader. Discover your style of leadership. Discuss
task completion, building relationships with your subordinates,
becoming socially perceptive to changes in the workplace, utilizing
your emotions in a positive and effective manner, and addressing
challenging goals. Then learn the unspoken secrets that leaders
know and the strategies they employ/exhibit in for influencing
others. Leadership skills are acquired and learned. You can become
a leader if you know the do’s and don’ts; what to say, what not to
say; what to do, what not to do. At the end of completing the three
course certificate, you will come away with a new understanding,
new toolbox of leadership skills, and the information to move your
leadership development into high gear.
Especially for Gen Y (born 1980-1999), the course serves as the
first of three in a series addressing the development of Generation
Y leadership. Find out what it takes to become an effective leader.
Discover your style of leadership. Discuss task completion,
building relationships with your subordinates, becoming socially
perceptive to changes in the workplace, utilizing your emotions in
a positive and effective manner, and addressing challenging goals.
Finally, the course offers the opportunity to perform a case study
analysis of workplace conflicts that require effective leadership,
allowing you to apply your unique leadership characteristics
revealed through completing the class.
1. Leadership Principles
Developing Your Leadership Skills
Course #
Date
Time
Cost
NCBU951
Feb. 2-Feb. 27
Online
$145
NCBU951
Apr. 6-May 1
Online
$145
2. Developing Your Leadership Skills
Course #
Date
Time
Cost
NCBU943
Mar. 2-Mar. 27
Online
$145
NCBU943
May 4-May 29
Online
$145
3. Developing Your Professional Career
Course #
Date
Time
Cost
NCBU944
Apr. 6-Jun. 26
Online
$145
NCBU944
Jun. 1-Jun. 26
Online
$145
NCBU944
Aug. 4-Aug. 28
Online
$145
Certificate Discount
Register for all three courses using NCBU939 and
you pay only $395 – a savings of $40!
Course #
Date
Time
Cost
NCBU951
Feb. 2-Feb. 27
Online
$145
NCBU951
Apr. 6-May 1
Online
$145
Especially for future and emerging leaders in Gen Y, come
discover the key concepts of being a leader and the best
strategies for developing your leadership skills and influence.
Learn the unspoken secrets that leaders know and the strategies
they employ/exhibit in for influencing others. Leadership skills
are acquired and learned. The action takes place in attending
meetings, running meetings, interacting with others 1:1, and
employing successful techniques to convince and influence others.
You can become a leader if you know the do’s and don’ts; what to
say, what not to say; what to do, what not to do.
Course #
Date
Time
Cost
NCBU943
Mar. 2-Mar. 27
Online
$145
NCBU943
May 4-May 29
Online
$145
Developing Your Professional Career
Have you ever wondered, “How do I get to that next level in my
career? What does it take?” This course will help you identify
those skills that all great leaders possess, while learning new
skills that will help take you to the next level. Whether you
are leading a department or a organization you will gain the
knowledge you need to be successful. Learn how to incorporate
a developed image and communication skills that will rocket you
to that next level.
Course #
Date
Time
Cost
NCBU944
Apr. 6-Jun. 26
Online
$145
NCBU944
Jun. 1-Jun. 26
Online
$145
NCBU944
Aug. 4-Aug. 28
Online
$145
508.751.7900 or www.QCC.edu/WD | QCC Center for Workforce Development and Continuing Education | 50
MANAGEMENT & PROFESSIONAL DEVELOPMENT
Get skills for the 21st century!
Increase your value to your employer!
Boost your organization’s bottom line!
• Earn a certificate by taking required course series
• OR Take courses individually
Neuro-Linguistic Programming (NLP) Fundamentals
Advanced Neuro-Linguistic Programming (NLP)
NLP is a powerful change management tool that transforms
the way people think and act to have the greatest impact both
professionally and personally. NLP is one of the most powerful
skills used today in business, psychology, sales, and all forms of
personal development. Find out how to manage your emotional
and psychological states to eliminate fear and anxiety, replace
negative behaviors with positive ones, and establish rapport in
your personal and professional relationships. Then learn how to
model highly successful people and better understand your staff’s
and customer’s needs, motivations and behaviors.
Advanced skills will enable you to manage your states of
consciousness to eliminate the negative emotions and limiting
decisions that interfere with your ability to obtain the highest
levels of success in all areas of your life, including career,
relationships, health & fitness, family and personal growth &
development. You will learn how to effectively use language
to enhance communication and reframe any situation to your
personal benefit.
Course #
Date
Time
Cost
Apr. 6-May 1
Online
$175
Course #
Date
Time
Cost
NCBU936
NCBU957
Mar. 2-Mar. 27
Online
$175
NCBU936
Jun. 1-Jun. 26
Online
$175
NCBU936
Aug. 3-Aug. 28
Online
$175
NCBU957
May 4-May 29
Online
$175
NCBU957
Jul. 6-Jul. 31
Online
$175
Powerful Presentations & Effective Speaking
(Techniques)
Nearly every job or business has an element of speaking,
presentations, or sales. This course will allow you to master
all three and accelerate your success in every aspect of your
career. Learn everything from voice and speech basics like
proper breathing, diction and enunciation, all the way to specific
presentation templates and techniques that will allow you to
deliver your presentations with ease and confidence. From the
board-room, to the class-room, to speaking for thousands of
people, there are several critical factors that every speaker must
master. You will learn how to effectively deliver a presentation
to one person across the table, in front of a small group in a
boardroom, from stage for a large audience, and host teleseminars or webinars online.
Course #
Date
Time
Cost
NCBU958
Feb. 2-Feb. 27
Online
$195
NCBU958
Apr. 6-May 1
Online
$195
NCBU958
Jun. 1-Jun. 26
Online
$195
51 | QCC Center for Workforce Development and Continuing Education | 508.751.7900 or www.QCC.edu/WD
MANAGEMENT & PROFESSIONAL DEVELOPMENT
Certificate in Workplace Communication
Conflict Management
Good communication in the workplace is more important than
ever and critical to your career advancement and success. Come
get a comprehensive and intensive preparation with skills and
techniques you can put to use on Monday morning. Take back
a workable conflict management model, along with successful
and practical conflict management strategies. Then work with a
pro to learn how to improve your negotiation skills for a win-win
outcome, including helping others to get what they want, so you
get what you want. Finally, find out more about yourself and
others using personality profiles for better work performance.
You will be learning from some of our more popular instructors,
and taking away new how-to skills that work.
A recent study conducted by the American Management
Association (AMA) revealed that the average manager spends
more than 20 percent of their day engaged in or reacting to a
conflict situation. This study also identified that out of twentyfive management skills, conflict management was the only one
positively correlated to higher earnings and promotion. Discover
a workable conflict management model, discuss case studies
in conflict management, and then take away successful conflict
management strategies to apply in your workplace.
1. Conflict Management
Course #
Date
Time
Cost
NCBU942
Feb. 2-Feb. 27
Online
$245
NCBU942
Apr. 6-May 1
Online
$245
NCBU942
Jun. 1-Jun. 26
Online
$245
2. Negotiation: Get What You Want
Course #
Date
Time
Cost
NCBU151
Mar. 2-Mar. 27
Online
$195
NCBU151
May 4-May 29
Online
$195
NCBU151
Jul. 6-Jul. 31
Online
$195
3. Using Personality Profiles for Better Work Performance
Course #
Date
Time
Cost
NCBU796
Apr. 6-May 1
Online
$295
NCBU796
Jun. 1-Jun. 26
Online
$295
NCBU796
Aug. 4-Aug. 28
Online
$295
Certificate Discount
Register for all three courses using NCBU941
and pay only $595 – a savings of $140!
Course #
Date
Time
Cost
NCBU942
Feb. 2-Feb. 27
Online
$245
NCBU942
Apr. 6-May 1
Online
$245
NCBU942
Jun. 1-Jun. 26
Online
$245
Negotiation: Get What You Want
Negotiation is a key skill for success in business and everyday
life. Knowing strategies to clarify what you want and how to
prioritize needs will ensure you get more of what’s essential.
Having the skills to help others get what they want will improve
relationships and increase your odds of success in the future.
Work with a pro to learn how to plan, implement and win in the
bargaining process. Save time, grow your business network and
gain confidence when dealing with even the shrewdest of dealmakers. Invest in these skills now and reap a lifetime of rewards.
Course #
Date
Time
Cost
NCBU151
Mar. 2-Mar. 27
Online
$195
NCBU151
May 4-May 29
Online
$195
NCBU151
Jul. 6-Jul. 31
Online
$195
Using Personality Profiles for Better Work
Performance
Understanding yourself and others will increase your overall
effectiveness at work, home, and in all of your relationships.
Learn how to improve your communication with others, convey
your ideas effectively, and improve your ability to understand
what is important to those who don’t share your same style.
Course fee includes your own DiSC Behavioral Personality
Profile assessment and review.
Course #
Date
Time
Cost
NCBU796
Apr. 6-May 1
Online
$295
NCBU796
Jun. 1-Jun. 26
Online
$295
NCBU796
Aug. 4-Aug. 28
Online
$295
508.751.7900 or www.QCC.edu/WD | QCC Center for Workforce Development and Continuing Education | 52
MANAGEMENT & PROFESSIONAL DEVELOPMENT
Management Boot Camp
Enhance your management skills through this course for
supervisors, managers, and emerging leaders. Nothing creates
success like a solid foundation. Discover the keys for effectively
managing your employees. Find out how to create clear
expectations, engage and motivate employees, and increase
your effectiveness through use of the DiSC personality profile
(included). By the end of the course we will have you managing
like a pro - quickly and with confidence.
Management Certificate
Enhance your management skills through this program for
supervisors, managers, and emerging leaders. Nothing
creates success like a solid foundation. Discover the keys
for effectively managing your employees. Find out how to
create clear expectations, engage and motivate employees,
and increase your effectiveness. Then learn how to improve
your management of time and productivity. Time is even
more valuable in this century than in the last. Get tips and
techniques you won’t get anywhere else for managing time and
increasing productivity. Finally, get the keys to manage different
generations in your workplace. Discover what motivates each
generation at work, what incentives they respond to, and what
messages they value.
1. Management Boot Camp
Course #
Date
Time
Cost
NCBU249
Feb. 2-Feb. 27
Online
$295
NCBU249
Apr. 6-May 1
Online
$295
NEW 2. 21st Century Strategies for Productivity and
Time Management
Course #
Date
Time
Cost
NCBU959
Mar. 2-Mar. 27
Online
$195
NCBU959
May 4-May 29
Online
$195
NCBU959
Jul. 6-Jul. 31
Online
$195
3. Managing Generations in the Workplace
Course #
Date
Time
Cost
NCBU233
Apr. 6-May 1
Online
$175
NCBU233
Jun. 1-Jun. 26
Online
$175
Course #
Date
Time
Cost
NCBU249
Feb. 2-Feb. 27
Online
$295
NCBU249
Apr. 6-May 1
Online
$295
NEW
21st Century Strategies for Productivity and
Time Management
Time is even more valuable in this century than in the last. How
effective you manage your time and productivity can affect your
business and personal life in so many ways. You’ll get tips and
techniques you won’t get anywhere else for managing time and
increasing productivity. Whether you are managing your own
time, or others’ time, come away with proven tips to put into
practice on Monday morning.
Course #
Date
Time
Cost
NCBU959
Mar. 2-Mar. 27
Online
$195
NCBU959
May 4-May 29
Online
$195
NCBU959
Jul. 6-Jul. 31
Online
$195
Managing Generations in the Workplace
Generation X balances work and friends and family. Generation
Y, the largest generation in human history, has never known a
time when there was not a World Wide Web. They each have
very different work styles than the Baby Boomer generation. Get
an understanding of both Gen X and Gen Y from an expert who
programs and markets to Gen Y. Discover what motivates them
at work, what incentives they respond to, and what messages
they value. Then take home practical, how-to tips and techniques
for recruiting and retaining Generation X and Gen Y workers.
Course #
Date
Time
Cost
NCBU233
Apr. 6-May 1
Online
$175
NCBU233
Jun. 1-Jun. 26
Online
$175
Certificate Discount
Register for all three courses using NCBU953 and
pay only $595 – a savings of $70!
53 | QCC Center for Workforce Development and Continuing Education | 508.751.7900 or www.QCC.edu/WD
WORKFORCE READINESS
Workforce Readiness – Creativity
and Innovation
Essential Communication Skills
for the Workplace
This online, self-paced course presents an overview of how to
think more creatively, develop more creative ideas and to work
creatively with others in a professional environment.
This course is designed for individuals who are seeking reemployment or who are looking to make themselves more
marketable by improving their workplace, or soft, skills.
Participants will develop knowledge of listening and communication
skills that can be used to make them more effective in their
daily work. Participants will learn to understand organizational
communication including verbal and non-verbal concepts,
communicator styles, and the use of communication to improve
performance and explore how to give and receive feedback.
Course #
Date/Time
Cost
Course #
Date
Day
Time
Cost
NCBU240
Online
$50
NCBU630
Apr. 8
W
8:30 a.m.–4:00 p.m.
$199
Job Interview Workshop
Workforce Readiness – Critical Thinking
and Problem Solving
This online, self-paced course presents an overview of how to
reason effectively, make appropriate judgments and decisions
and to solve problems leveraging information.
This course is designed for includes individuals who are seeking
re-employment or who are looking to make themselves more
marketable by improving their workplace, or soft, skills.
Course #
Date/Time
Cost
NCBU241
Online
$50
Worried about missing out on a job because your interviewing
skills are not your strongest asset? Do you want to learn how to
bring your resume to life in an interview? This workshop will give
you the opportunity to practice interviewing skills and receive
feedback so that you can improve your chances of getting the
job you desire.
Course #
Date
Day
Time
Cost
NCPE536
Mar. 25
W
9:00 a.m.–12:00 p.m.
$29
Creating Career, Academic and Personal Success
Workforce Readiness – Leadership
and Responsibility
This online, self-paced course presents an overview on informal
leadership and guiding others to achieve a common goal. The
student will learn concepts of assessing and leveraging strengths
of others, demonstrating integrity and ethical behavior and
acting responsibly toward the organization’s larger interests.
This course is designed for individuals who are seeking reemployment or who are looking to make themselves more
marketable by improving their workplace, or soft, skills.
Course #
Date/Time
Cost
NCBU245
Online
$50
Workforce Readiness Bundle
Course #
Date/Time
Cost
NCBU248
Online
$399
Too busy to come to campus?
Take one of our many online classes designed to
help you enter the workplace or gain the skills
needed to keep you current in your career.
Chart your future goals and plans with the creation of an
individualized, web-based Plan. The seminar will focus on
strengths, career assessment results, educational options, career
research, and establishing goals. 4.0 CEUs with completion of pre
and post seminar work.
Course #
Date
Day
Time
Cost
NCBU961
May 9-May 10
S, U
9:00 a.m.–5:00 p.m.
$345
Practical Math for the Workplace
For anyone interested in acquiring the skills needed to understand
and perform common business activities such as payroll, banking,
invoicing, and purchasing. Business owners and managers will
find this course particularly beneficial in providing a clear
and understandable insight into the basic mathematical skills
and processes needed to perform financial tasks required in
the workplace. This course provides a basic foundation for
understanding the practical applications of mathematics in common
workplace activities. Students need to buy their own textbook:
Schaum’s Outline-Basic Business Mathematics, Second edition,
Eugene Don, Ph.D, Joel Lerner, Ph.D., ISBN 978-0-07-161158-9.
Course #
Date
Time
Cost
NCBU215
Feb. 2-Feb. 27
Online
$145
NCBU215
Apr. 6-May 1
Online
$145
NCBU215
Jun. 1-Jun. 26
Online
$145
508.751.7900 or www.QCC.edu/WD | QCC Center for Workforce Development and Continuing Education | 54
WORKFORCE READINESS
Courses below can be taken individually or as a bundle
Workforce Readiness – Financial Literacy
This online, self-paced course presents an overview of
personal financial literacy, enabling the student to gain a better
understanding of how personal finances work and how to make
better and more appropriate financial decisions.
This course is designed for individuals who are seeking reemployment or who are in need of basic financial literacy
concepts.
Course #
Date/Time
Cost
NCBU242
Online
$50
Workforce Readiness – Social and
Cross-Cultural Skills
This online, self-paced course presents an overview on
appropriate social skills in the workplace as well as respecting
the increasing diversity of the workforce. Students will learn tips
and techniques on how to interact effectively and professionally
with others and how to respect and respond to various cultural
differences now present in the workplace.
This course is designed for individuals who are seeking reemployment or who are looking to make themselves more
marketable by improving their workplace, or soft, skills.
Course #
Date/Time
Cost
NCBU247
Online
$50
Workforce Readiness – Productivity
and Accountability
This online, self-paced course presents an overview on how
to become a productive and reliable employee. The student
will learn concepts on setting and meeting goals, prioritization,
multi-tasking and appropriate professional expectations on
behavior and timeliness.
This course is designed for individuals who are seeking reemployment or who are looking to make themselves more
marketable by improving their workplace, or soft, skills.
Course #
NCBU246
Date/Time
Online
Workforce Readiness – Communication
and Collaboration
This online, self-paced course presents an overview of how to
communicate effectively, how to incorporate active listening
into the workplace, and the benefits of collaborating with
fellow co-workers.
This course is designed for individuals who are seeking reemployment or who are looking to make themselves more
marketable by improving their workplace, or soft, skills.
Course #
Date/Time
Cost
NCBU239
Online
$50
Workforce Readiness – Flexibility
and Adaptability
This online, self-paced course presents an overview of how
to adapt to today’s changing work environment. The course
includes topics such as working effectively in an ambiguous
environment, incorporating feedback effectively, and balancing
diverse views and beliefs.
This course is designed for individuals who are seeking reemployment or who are looking to make themselves more
marketable by improving their workplace, or soft, skills.
Course #
Date/Time
Cost
NCBU243
Online
$50
Workforce Readiness – Initiative
and Self-Direction
This online, self-paced course presents an overview of how to
effectively manage time and professional goals. Additionally,
this course provides insights on effective tips for working
independently and continued learning for career success.
This course is designed for individuals who are seeking reemployment or who are looking to make themselves more
marketable by improving their workplace, or soft, skills.
Cost
Course #
Date/Time
Cost
$50
NCBU244
Online
$50
Decisions regarding whether courses will run are based on completed, paid registrations.
REGISTER EARLY, SO THAT YOUR COURSE DOES NOT GET CANCELLED.
55 | QCC Center for Workforce Development and Continuing Education | 508.751.7900 or www.QCC.edu/WD
ed2go ONLINE COURSES
Visit www.ed2go.com/qcc for pricing
information, registration and detailed course outlines.
Questions? Call Jo-Ann Donahue at 508.751.7905.
Featured Courses
•Assisting Aging Parents
•Accounting Fundamentals
•Medical Terminology:
A Word Association Approach
•Creating Web Pages
•Speed Spanish
•A to Z Grant Writing
•Introduction to SQL
www.ed2go.com/qcc
•Computer Skills for the Workplace
•Creating WordPress Sites
•Start You Own Small Business
•12 Steps to a Successful Job Search
•Building Teams That Work
•C# Programming for the Absolute
Beginner
•Secrets to Better Photography
•Introduction to Java Programming
•Introduction to PhotoshopCS6
•Beginning Writer’s Workshop
Do you have an area of expertise that you would like to share with others?
Want to become part of the Center for Workforce Development and Continuing Education Team? To suggest ideas for possible
future course offerings, please submit your resume and cover letter listing the topics you are qualified to teach to:
Center for Workforce Development and Continuing Education, 25 Federal Street, Worcester, MA 01608. E-mail:
kaoconnor@qcc.mass.edu
508.751.7900 or www.QCC.edu/WD | QCC Center for Workforce Development and Continuing Education | 56
NON-CREDIT REGISTRATION FORM
NON-CREDIT REGISTRATION FORM
There are three ways to register for non-credit classes:
1
Online
www.QCC.edu/WD
Personal Information:
2
3
In Person/By Mail
Center for Workforce Development and
Continuing Education, 25 Federal
Street, Worcester, MA 01608
By Phone
508.751.7900
Date_________________________
Social Security # (optional): __ __ __-__ __-__ __ __ __ Date of Birth: __ __ / __ __ / __ __ __ __ Sex: M ____ F ____
Name: _______________________________________________________ QCC ID (if applicable)_______________
Street: ______________________________________ City: _______________________ State: ____ Zip:_________
Phone: _____________________________________ Email:____________________________________________
Are you a veteran? Yes _____ No _____
Are you Hispanic/Latino? Yes______ No _____
Race – Select as many as apply: American Indian/ Alaskan Native_____ Asian _____ Black/African American_____
Native Hawaiian or other Pacific Islander _____ White _____ Other ____________________________________
Course Information:
Course #
Course Title
Date / Time
Cost
Total
Payment Information:
Check
Visa
MasterCard
Discover
Name on Card:
Account #:
Expiration Date:
Security Code:
Important:
Full payment is required at time of registration. Prices and schedules are subject to change without notice. All classes are filled on a
“first come, first served” basis. Please register early! A minimum number of students is required to run a course. If there is a great demand,
additional sessions may be considered. Learners on a waiting list will be notified when an opening exists.
57 | QCC Center for Workforce Development and Continuing Education | 508.751.7900 or www.QCC.edu/WD
QCC LOCATIONS
QCC Center for Workforce Development
and Continuing Education
Please see www.QCC.edu for directions
QCC Main Campus
670 West Boylston Street, Worcester
Please see www.QCC.edu for directions
Refund Policy
For all QCC Center for Workforce Development and Continuing
Education courses/classes, you must withdraw at least 48 hours
prior to the start of the course/class to receive a full (100%) refund.
• Withdrawal from a course/class that meets 6 times or more:
If you withdraw from the course before the end of the third
class meeting, you will receive a 50% refund (less cost of
books/materials). No refunds will be given after the third class
meeting.
• Some courses/classes may have specific successful completion
requirements. Please check the course syllabus for details.
QCC Southbridge
5 Optical Drive, Southbridge
Please see www.QCCforMe.com for directions
QCC at Assabet
• TEAS Test: The registration fee is non-refundable.
Rescheduling your test date is allowed only once when you
notify us 48 business hours prior to your original test date.
Should you fail to show up or notify us, you will be charged
again when you reschedule. This policy is strictly enforced.
• If the Center for Workforce Development and Continuing
Education cancels a course/class, you will receive a full (100%)
refund.
Please see www.QCC.edu for directions
What Our Students Are Saying…
“Teacher was very thorough and informative. Gave a clear understanding
of what TEAS was all about.”
–Anonymous (TEAS Review Class)
“I like everything about the clinical experience. The people were very
nice and welcoming.”
–Kayla Rossley (Sterile Processing Technician)
“The professor is very
knowledgeable about the course
and her presentation was excellent.
I learned a lot….excellent course.”
SallieMae could be the answer for you!
SallieMae Career Training Smart OptionSM
Student Loan is ideal for students in continuing
education programs.
To learn more, visit the SallieMae website
at www.salliemae.com/student-loans/ and scroll
down to “Other Private Loans” where you will see
the Career Training Smart OptionSM Student Loan.
Bridge to Credit Programs
–Nestor Konan
(Sterile Processing Technician)
Thinking about taking a non-credit course and then maybe looking
into a credit certificate or degree program? Quinsigamond
Community College has amazing student support services that
will guide you through the application process. You may be able
to articulate a non-credit course to obtain college credit and give
yourself a head start; or you may find a new program that is of
interest. Continuing your educational journey through non-credit
and/or credit programs will provide you the knowledge and skills
required to obtain a new job or advance your career.
“I liked how comfortable the
teacher made me feel. I also liked
the structure of the class, it made it
easy to succeed.”
– Anonymous
(Phlebotomy/EKG Technician)
“The class was very informative,
yet held in a comfortable stress-free environment.”
– Anonymous
(Personal Care Assistant)
“The class was in a very comfortable setting. The instructor had a great
personality in addition to her knowledge of the course. [The instructor]
was very patient and helpful. Great class!”
–Lois Vallee (Microsoft Office 2007 Certificate)
For more information about credit certificate and degree
programs, please contact:
Admissions Office
Phone: 508.854.4262
Email: admissions@qcc.mass.edu
Advising Office
Phone: 508.854.4308
Email: advising@qcc.mass.edu
508.751.7900 or www.QCC.edu/WD | QCC Center for Workforce Development and Continuing Education | 58
25 Federal Street, Worcester, MA 01608
www.QCC.edu/WD
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