Rich in History,
Essential to Our Future
Elizabeth Reason, CHAM
NAHAM Certification Commission Chair
• Think about your job
ten years ago…
• What do you think the
future will bring…
CHAM
• 1977
• Accredited Admitting
Manager
• Changed to CHAM in
1990s
CHAA
• 1999
• Front line staff
• Strategic vision….2007
• National Job Analysis Survey
• Define Scope of Practice - Knowledge professionals
engaged in patient access activities on a day-to-day
basis
• Content Outline
• Item writing – question bank
• Partnership with SMT
• ICE - Institute for
Credentialing Excellence
• NCCA - National
Commission for Certifying
Agencies
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Valid and reliable process
Development
Implementation
Maintenance
Governance
300 programs, 120
organizations
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Strategic test administration
Standard
Exam security
Immediate results
• NAHAM Bylaws changed in September 2012
• Distinction between the NAHAM Board and the
Certification Commission
• Autonomy is required for NCCA Accreditation
• Certification Chair liaison to NAHAM Board
• Certification Commission policies and procedures
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Sign up for Cert Central
Cert Central webinar
Candidate Guide to Certification
Content Outline
Assessment Indicator
Certification Study Group
Handbook
CHAM Study Guide
CHAA Study Guide
E Learn Associate and E Learn
Manager
Proctor Education
Proctor Webinar
Principles of Conduct
Two year certification
maintenance period
CHAM – 60 development hours
CHAA – 30 development hours,
plus 1500 worked hours in patient
access
Contact Hour Guideline
Understand the opportunities
Cert Central
Certification Maintenance
webinar
Maintain documentation for audit
purposes
• Support an environment of constant change
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Continual update to the question bank
Review of changing standards
Review Scope of Practice
Update Content Outline
Engage in additional Item Writing
Elizabeth.reason@mclaren.org