Summary of Cover
Kitchen Appliance Cover
(Including Excess Version)
Kitchen Appliance Cover is a product designed to meet the needs of householders who want
protection against various problems with one or more of their kitchen appliances on a repair only
basis.
This is not a statement of the full Terms and Conditions of your policy but a summary of the main
benefits and exclusions which have been set out below. A full description of the cover provided can
be found in the policy wording on Page 10 of the Terms and Conditions and should be read in
conjunction with your annual Statement.
Features & Benefits
Key Exclusions & Limitations
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Repairs to your appliances if they breakdown within
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Repairs to your kitchen appliances
Parts and labour with unlimited call-outs per
year
Accidental damage if it results in the appliance
failing to operate correctly
For appliances beyond repair a 100% contribution
to a replacement if the appliance is less than 3
years old at the time of the breakdown
For appliances beyond repair a 30% contribution to
a replacement if the appliance is 3 years old or
more at the time of the breakdown
Costs up to £1,000 (Inc VAT) to gain access to your
appliance in order to make a repair and
then make good
the first 14 days of your first Period of Agreement

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Cosmetic damage where the functionality or safety of
the appliance is not affected
Malicious damage or damage as a consequence of
misuse or abuse
Excess amount payable (See section 5.5 of the Terms and Conditions)
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You can choose to pay an Excess and the amount you agree to pay (as shown on your Statement) is payable
every time we are called out to repair a fault(s) under your Agreement.
You will need to pay a further Excess if the callout is not related to a previously completed fault that is still
under guarantee.
We will ask for pre-authorisation of any Excess payment by credit or debit card at the same time that we
book your appointment. We will not take the Excess payment until we have completed your repair.
Who is eligible to apply?
If you own a domestic property which you live in or rent out, you can hold our agreements for these
properties (See section 10 of the Terms and Conditions for landlord services).
This policy is underwritten by
All our cover agreements are insurance policies which are underwritten by British Gas Insurance
Limited. British Gas Services Limited administers the policies, manages all claims and holds premium
refunds and any claim money as agent for and on behalf of British Gas Insurance Limited.
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Summary of Cover
Kitchen Appliance Cover
(Including Excess Version)
British Gas Insurance Limited is authorised by the Prudential Regulation Authority and regulated by
the Financial Conduct Authority and Prudential Regulation Authority.
British Gas Services Limited is authorised and regulated by the Financial Conduct Authority.
Duration of policy
The length of your Agreement is shown on your Statement and will begin on the date we accept
your application. All Agreements are continuing monthly payable contracts, renewable at the end of
your Period of Agreement.
Making a claim
If you wish to make a claim please telephone us on 0800 294 9650.
You can also book an engineer on line at www.britishgas.co.uk
Renewing your policy
We will normally give you 35 days notice to tell you about any changes to what is included in your
Agreement (or any changes to your prices) for the next Period of Agreement, unless exceptional
circumstances apply. Unless you tell us when we write to you that you do not want to renew, we will
automatically renew your Agreement for another fixed period of a year if you have chosen to pay by
Direct Debit. At the end of your Period of Agreement and at the end of each subsequent year, the
price of your Agreement may change. This can be because of general inflation and/or because we
have more detailed and accurate information on your appliances, as well as your breakdown history,
meaning the price we charge when your Agreement renews will be tailored to you.
Making a complaint
We will always aim to do our best. However, there may be times when things go wrong. If you have
a complaint about any part of our service or your products, please phone us on 0800 048 1000 or
write to us at:
British Gas Services
Customer Relations
PO Box 4394
Dunstable
LU6 9LG
Or, you can email us at:
ServicesCustomerTeam@britishgas.co.uk
If you are still not satisfied with the way your complaint has been dealt with, you can ask the
Financial Ombudsman Service to review your case. You can contact them at the following address:
Exchange Tower
London
E14 9SR
Telephone Number: 0800 023 4567 or
From a mobile 0300 123 9123
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Summary of Cover
Kitchen Appliance Cover
(Including Excess Version)
Compensation
British Gas Insurance Limited is covered by the Financial Services Compensation Scheme (FSCS). You
may be entitled to compensation from the scheme if we cannot meet our obligations. General
insurance is covered for 90% of the claim, without any upper limit. You can get more information
about the compensation scheme from FSCS at www.fscs.org.uk or by phoning 020 7741 4100.
Cancelling your policy
You may cancel any Agreement you have with us at any time as long as you let us know by calling
0800 0727 513 or by writing to us at:
HomeCare® Membership Office,
Murdoch House,
Bothwell Road,
Uddingston
G71 7UD
Cancelling your Direct Debit without contacting us will not mean you have cancelled your
Agreement. If you cancel within the first 14 days of your Agreement or the date you received your
welcome pack, whichever is the later, we will give you a full refund of any money you have paid,
unless we have carried out work, in which case cancellation charges may apply (See section 6.2 of
the Terms and Conditions).
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