75_88.qxd 10/29/04 10:26 AM Page 75 BUSINESS OPERATIONS 75_88.qxd 10/29/04 10:26 AM Page 76 BUSINESS OPERATIONS PRESIDENT ANDY DOLICH President, Business Operations Andy Dolich is a proven sports industry executive with a successful track record of achieving turnarounds on behalf of franchises facing both performance and marketing challenges. He has been responsible for the overall day-to-day functioning of the business and marketing side of the Grizzlies since being appointed as president of business operations by team owner, Michael Heisley, in May of 2000. In June 2001, the Grizzlies relocated from Vancouver to Memphis. Dolich led a management team that completed the Herculean task of establishing roots in their new home in less than 120 days. During his thirty-three year career, he has held a variety of executive positions within professional sports including the NBA, NHL, Major League Baseball, Pro Soccer and Lacrosse. Dolich was formerly President/COO of the Golden State Warriors and began his career with the Philadelphia 76ers in 1971. Dolich is credited with having been a driving force behind the marketing resurgence of the Oakland A’s with whom he worked from 1980 – 1994. During this time, the Oakland Coliseum was Northern California’s most popular venue for family entertainment. Dolich helped change the face of sports team advertising through the award winning “BillyBall” campaign. The A’s hosted the 1987 MLB All-Star game, six post-season appearances, including three consecutive World Series in 1989, 1990, and 1991, sweeping the San Francisco in the “Battle of the Bay” World Series in 1989 which ultimately became known as the “Earthquake Series”. Dolich’s marketing team increased season tickets from 400 to 16,000 and attendance from 800,000 to 2.9 million during his tenure. From 1995 – 1998, Dolich headed a sports business consulting group which had a client base that included Nike, Stanford University, University of California-Berkeley, America’s Cup syndicate America One, Oakland A’s, Ladbroke Racing, and the United States Soccer Federation. The Grizzlies organization is committed to building strong bonds in the Mid-South community. Significant relationships have been established with Memphis Athletic Ministries, Memphis Boys and Girls Club, Read to Achieve with Memphis Public Libraries, Bridges, Stax, Soulsville USA, and the Tennessee State High School Athletic Association. In the spring of 2003, the Memphis Grizzlies donated $5 million to build the Memphis Grizzlies House, a 100 room, short-stay facility for patients of St. Jude Children’s Research Hospital and their families. The Memphis Grizzlies House located on the St. Jude campus opened in the Fall of 2003. With the opening of FedExForum, an exciting chapter in Grizzlies history is being written. This state of the art multi-purpose entertainment center will continue to add to the renaissance of downtown Memphis. The opening of FedExForum will be a centerpiece of the Grizzlies regional marketing strategy. The Grizzlies Business Operations Group is also responsible for the administration and operation of FedExForum. Dolich received his undergraduate degree in Government from American University in Washington DC and his Masters in Sport Management from Ohio University. The New York native serves on a number of sports and community-related boards and organizations. 75_88.qxd 10/29/04 10:26 AM Page 77 BUSINESS OPERATIONS Executive Vice President, Business Operations Mike Golub is entering his fifth season with the Grizzlies, and first as executive vice president of business operations, as a member of the executive team that oversees the entire scope of the business operations of the Grizzlies and FedExForum. He brings over 19 years of experience in the sports industry to the Grizzlies, and oversees all of the departments on the team’s business side. Golub played a major role in the team’s successful move from Vancouver, British Columbia, to Memphis, the building of the organization in Memphis, the launch of the team in the Mid-South and the development of FedExForum. He oversees the management of the team’s business functions, including Sponsorship, Ticket Sales, Community Investment, Media Relations, Marketing, Broadcast, Game Presentation, Facility Operations, Internet and Human Resources. Golub was instrumental in leading the Grizzlies organization into their new home, FedExForum. For the past three years he has been one of the team’s principal decision makers in the design, development, sales and marketing of the new state of the art facility. Golub will now oversee the management of arena operations, booking, selling and marketing of FedExForum. Prior to joining the Grizzlies in 2000, Golub previously served as vice president of marketing for Trakus, Inc. a sports technology firm in Boston, MA. In his position with Trakus he oversaw the departments responsible for public relations, advertising, corporate relations, product development and marketing. Before joining Trakus, Inc., Golub worked with Nike as a founding member and director of Nike Sports Entertainment, a division of Nike Global Sports Marketing that developed Nike-owned sporting events and television properties around the globe with such athletes as Tiger Woods, Michael Jordan, Pete Sampras, Michael Johnson and Charles Barkley. Before Nike, Golub spent six years at the NBA as managing director of events and attractions, running a group of 35 professionals in New York, Geneva and Tokyo that managed all of the league’s domestic and international events, including the NBA’s All-Star Weekend, the NBA Draft, NBA Opening Games in Japan, McDonald’s Championships in Germany, France and England, and international preseason games. Also at the NBA, Golub helped manage the league’s relationship with USA Basketball and oversaw all Dream Team events. Golub began his career as an award-winning television producer for Major League Baseball Productions, where he produced such shows as This Week in Baseball and the official World Series film before becoming the director of marketing for the Oakland Coliseum. Golub serves on the Board of Directors for the Orpheum Theatre, the Memphis Convention and Visitors Bureau, WKNO, The Rock ‘n Soul Museum and the Memphis Boys and Girls Club. Mike Golub holds a BA from Dartmouth College and an MBA from Stanford University, where he serves on the Alumni Advisory Council. He and his wife Sam reside in Memphis with their dogs Mookie and Tuck. 77 BUSINESS OPERATIONS executive vp MIKE GOLUB 75_88.qxd 10/29/04 10:26 AM Page 78 BUSINESS OPERATIONS CHARLOTTE ALLISON Vice President, Event Marketing Allison, former regional internet sales and marketing director and Southeast/Southwest regional promotion and marketing director for Ticketmaster, joined the Grizzlies and FedExForum on January 26. As vice president of event marketing, Allison is responsible for the bookings, scheduling and marketing of all events at FedExForum, including concerts, family shows, ice shows, other sporting events and private hospitality functions. Allison brings over 15 years of marketing and promotional experience with Ticketmaster to the Grizzlies and FedExForum. While with Ticketmaster, she was responsible for building brand awareness, increasing ticket sales, maintaining customer satisfaction and developing marketing programs for 18 cities in the U.S. Prior to joining Ticketmaster in 1989, Allison was an owner of Peoples Restaurant in Houston and business manager of the Dallas restaurant (1983-1986). She also served as the corporate marketing manager and accounting manager of Elan in Dallas and Washington, DC (1980-1982). don hardman Vice President, Arena Operations As vice president, arena operations, Hardman is responsible for the day to day operation and management of FedExForum. The Arena Operations Department includes the areas of Guest Relations, Engineering, Event Operations, Public Safety and Security, Information Technology, Office Administration, Merchandise and Food Service Operations. Over 40 full time and 300 part time team members in the Arena Operations Department work towards the successful operation and management of FedExForum, to provide an exceptional guest experience to everyone who visits the arena. Prior to the completion of FedExForum, Hardman managed the day to day design, development and construction issues during the 26 month construction of the facility. Entering his tenth season with the franchise, Hardman began his career with the Grizzlies at General Motors Place in Vancouver, specializing in event operations and management. Hardman, 32, received a Bachelors of Science in Management from Tulane University in 1994, and a Masters in Sports Administration from Ohio University in 1995. He is a member of the International Association of Assembly Managers (IAAM), and a graduate of the IAAM Public Assembly Facility Management School. In 2003, Hardman was named “Top 40 Under 40” by the editors of Business Tennessee magazine. Don and his wife Susan have one son, Everett. MIKE LEVY Vice President, Ticket Sales & Service Mike Levy is responsible for the overall ticket sales, services and operations for all season, group, individual and premium tickets and suite sales for the Grizzlies. Before joining the Grizzlies in 2001, Levy spent six seasons as vice president, marketing and communications for the Kansas City Royals, where he oversaw marketing, promotions, sponsorships, media relations, broadcasting and ticket sales. Levy served as the executive vice president for the Venture Marketing Group in Houston, where he was in charge of overall marketing, communications and operations for several racetracks. As director of sales for the Houston Astros from 1986 to 1991, he directed promotions, sales and overall operations for group, season, sky box and star suite tickets. He also administered corporate ticket promotions, sales training and ticket office operations. Prior to his stay in Houston, Levy worked for the Pittsburgh Civic Arena Corporation and handled the sales and marketing for their professional football, soccer and hockey teams. Levy earned a Bachelor’s Degree in advertising and communications from Duquesne University in Pittsburgh in 1982. He and his wife, Bennie, have two children, Madison and Michael. MIKE REDLICK Vice President, Corporate Partnerships As vice president of corporate partnerships for the Grizzlies, Michael Redlick is responsible for establishing sponsorship relationships on national, regional and local levels. Directing a department of nine, Redlick oversees and directs all corporate sales and sponsorship efforts. Formerly a senior director for SFX Sports Group, Redlick was responsible for sponsorship and naming rights sales for various SFX properties. Redlick also worked on-site in tandem with the Cleveland Browns staff to market the return of the team to the NFL and the new venue, Cleveland Browns Stadium. Redlick’s experience also includes corporate sales for the Cleveland Cavaliers, coordinating sports sponsorships for Key Corp and directing the 1997 NBA Jam Session Key Volunteer Team. Redlick holds a Master of Sports Administration from Ohio University, a Juris Doctorate degree from Cleveland Marshall College of Law, and dual degrees from Ohio University, a BS in Communications and a BA in English. 75_88.qxd 10/29/04 10:26 AM Page 79 BUSINESS OPERATIONS RANDY STEPHENS Vice President, Broadcast Born in Texas and raised in Vancouver, Stephens has spent the past nine years producing Grizzlies TV broadcasts. He is also responsible for Grizzlies radio and television properties. Prior to joining the Grizzlies, he spent seven years as a sports writer, producer and reporter for a television station in Vancouver. BUSINESS OPERATIONS He graduated from the Journalism Program at the British Columbia Institute of Technology in 1989. Stephens and his wife Tracey live in Collierville with their sons Mitch, 9, Brett, 7, and Aaron, 3. MARLA TANER Vice President, Marketing & Communications Going into her thirteenth year in sports and event marketing, Marla Taner’s career with the Grizzlies began when Vancouver first applied for an NBA Expansion Franchise in 1994. From there, Taner worked in progressively senior positions with both the Grizzlies and their then sister company, the Vancouver Canucks, within the area of Marketing Communications. With the Grizzlies, Taner oversees the areas of team advertising, brand management, creative services, internet marketing and development, media relations and corporate communications and general marketing and promotional programs. With FedExForum now open, she also plays an active role in branding and promoting downtown Memphis’s new center for sports and entertainment. Taner serves on the board of the National Conference for Community and Justice (NCCJ) and the Goodwill Boys and Girls Club. Taner graduated from Simon Fraser University in Burnaby, British Columbia with a degree in Communications. GARTH WEBSTER Vice President, Ticket Operations Garth Webster, vice president of ticket operations, is responsible for the operational end of the ticket sales and service department. Prior to joining the Grizzlies, Webster spent four years with SMG and LMI, the private management companies who operated The Pyramid where he was employed as The Pyramid box office manager. Webster served as venue manager for the Atlanta Committee for the Olympic Games from 1994-1996, overseeing all operational functions at Miami’s Orange Bowl, satellite site for Olympic Football. Prior to his Olympic employment, Webster oversaw all ticket operations for the Lipton Championships (Nasdaq 100 Open) in Key Biscayne, Florida from 1989 to 1994. Webster was also employed as a consultant by the Sydney Olympic Organizing Committee where he managed ticket operations at Darling Harbour, site of the 2000 Olympic Boxing, Weightlifting, Fencing, Judo and Wrestling. Born and raised in Miami, Florida, Webster and his wife Yvette have three children, Emily, Sarah and Garth III. He is a graduate of St. Thomas University in Miami, Florida. ALLIE PRESCOTT Consultant Allie Prescott joined the Grizzlies last year as a consultant to oversee luxury suite and premium seat sales as the Grizzlies began the transition from the Pyramid to FedExForum. Prescott works in conjunction with the Grizzlies’ sales staff selling luxury suites and premium seats. Prescott has extensive sports management experience, as he began his career in sports as the vice president and general manager of the Memphis Chicks AA Baseball Team from 1979-1982, earning The Sporting News’ AA Executive of the Year honor in 1981. He also served as the first president and general manager of the Memphis Redbirds from 1997 until 2001, when the team set new record highs for attendance each season. His efforts earned him the Pacific Coast League Executive of the Year Award in 2000. Prescott is the president of Allie Prescott & Partners, LLC., and has basketball experience as a college basketball official for the Southeastern Conference and Conference USA. 79 75_88.qxd 10/29/04 10:26 AM Page 80 BUSINESS OPERATIONS Senior Director, CHAD BOLEN Corporate Partnerships A 15-year veteran of the sports industry, Bolen is responsible for the Grizzlies’ sponsorship sales efforts. He develops marketing programs that incorporate Grizzlies television, radio, arena signage, print media, and customized promotions for local, regional and national companies. Bolen began his career in Double-A baseball selling outfield billboards, program advertising and group tickets. He progressed through the minor leagues to become sports marketing director for the Baltimore Ravens Radio Network in 1996. Prior to his arrival in Memphis, he served as director of team and venue services for SFX Sports Group, representing teams and venues in their efforts to attract corporate sponsors and venue naming rights partners. Bolen serves on the board of directors for United Cerebral Palsy of the Mid-South and is a member of Advent Presbyterian Church. He earned a Bachelor of Science degree in Business Administration from West Virginia University in 1989. Bolen and his wife, Tammy, have two children: Sydney and Jimmy. CHERYL MITCHELL Senior Director, Finance Cheryl Mitchell is entering her seventh season with the Grizzlies, where as senior director of finance, she manages the day-to-day operations of the finance department, financial statements and the annual audit, and also oversees the annual budget process. She also performs treasury responsibilities, including cash flow analysis and loan agreement management, prepares three to five-year financial projections and provides corporate tax planning and tax return management. Mitchell started her sports career in 1998 as the senior accountant with Orca Bay Sports and Entertainment, the parent company of the then Vancouver Grizzlies and the NHL’s Vancouver Canucks, was promoted to director of finance in July 2001 and senior director of Finance in July 2004. Before joining Orca Bay, she worked for the engineering firm MacDonald Dettwiler & Associates as an intermediate accountant from 1993-1998. Mitchell attended the University of British Columbia, and graduated in 1993 with a Bachelor of Commerce degree with a major in Accounting, and in 1998, she became a Certified General Accountant. DENNIS O’CONNOr Senior Director, Ticket Sales & Service O’Connor is entering his fourth season with the Grizzlies. He is responsible for overseeing the day to day operations of season, power pack and group ticket sales as well as the premium and ticket service department. Prior to joining the Grizzlies, O’Connor was vice president, ticket sales and marketing for the Utah Grizzlies of the American Hockey League. His experience also includes three years as director of ticket operations for the Rancho Cucamonga Quakes of the California League. O’Connor graduated from the University of Richmond with an undergraduate degree in Economics and a Masters of Sports Management. O’Connor, his wife Erin, step-daughter Madison and daughter Kylie live in Cordova. Grizzlies fans were treated to the Playoffs for the first time last season. 75_88.qxd 10/29/04 10:26 AM Page 81 BUSINESS OPERATIONS NICOLE SPATA Senior Director, Guest Relations STEPHANIE WILLOX Willox is entering her tenth season with the Grizzlies. BUSINESS OPERATIONS Nicole Spata is entering her seventh season with the Grizzlies. She began her sports career in 1996 when she joined the Vancouver Canucks and the Vancouver Grizzlies at Orca Bay Sports and Entertainment working in the Premium Services Department. When the Grizzlies moved to Memphis in 2001, Spata took on the role of guest relations director and was promoted to senior director, guest relations, earlier this year. In this position she manages and trains the part time staff, including the Guest Relations and Premium Service Concierge Teams. Nicole plays a vital role in the development of all of the Guest Relations and Premium Service programs in the Memphis Grizzlies’ new home, FedExForum. Prior to her sports career, Spata, a native of Vancouver, Canada, worked in various sectors of the hospitality industry while working towards a degree in Geography at Douglas College in Vancouver, BC. Senior Director, Event Presentation & Promotions Her responsibilities include in-arena and out-of-arena promotions and all entertainment at Grizzlies games, including national anthem singers, contests, halftimes, music, video, Grizz and the Dance Team. Prior to the move to Memphis, Willox was in charge of game presentation for Orca Bay Sports and Entertainment, the former parent company of the Grizzlies and the NHL’s Vancouver Canucks. She graduated from the University of British Columbia with a Bachelor of Commerce then went on to complete her Masters of Sports Management at Northeastern University. While in Boston, Willox worked for the Boston Garden and the Boston Bruins. Willox married her husband Todd Kobus earlier this year. The Business Operations team played a vital role in the Opening of FedExForum. 81 75_88.qxd 10/29/04 10:27 AM Page 82 BUSINESS OPERATIONS Chesley Armstrong Electrician Natasha Ashworth Account Executive, Service Hark Athwal Account Executive, Service Kimberly Bailey Network Analyst Bethanie Baldwin Account Executive, Group Sales Robert Barnes Account Executive, Group Sales Janet Battle Executive Administrative Assistant, Executive Vice President Thomas Bennett Specialist, Ticket Operations Brian Bird Chris Bork Manager, Telecommunications Manager, Corporate Partnership Richard Brewer Manager, Network Operations Anita Biles Manager, Box Office Arena Events Carmen Broady Receptionist Kimberly Brunt-Stephens Manager, Human Resources Alan Bryant Senior Manager, Ticket Operations Terrae Buford Conversion Crew Leader 75_88.qxd 10/29/04 10:27 AM Page 83 BUSINESS OPERATIONS Michael Cerha Manager, Event Operations Kimble Christian Coordinator, Broadcast Operations Breshetta Clark Administrative Assistant Tyra Cole Director, Guest Services Benjamin Cook Manager, Multimedia Production/Editor Gregg Crone Director, Premium & Ticket Services Anna-Lea Dahl Director, Creative Services Shavonne Dargan Senior Manager, Corporate Partnership Geoff Davis Senior Account Executive, Sales Brad Dillard Graphic Designer Autumn Falconer Coordinator, Ticket Operations Daniel Feeney Senior Accountant, Arena Jonathan Feldman Account Executive, Sales Mike Garrison Director, Information Technology Stacy Harrell Administrative Assistant BUSINESS OPERATIONS Wes Burtner Account Executive, Sales 83 75_88.qxd 10/29/04 10:27 AM Page 84 BUSINESS OPERATIONS Cynthia Hazell-Cutchin Manager, Media Planning Emily Hegmon Coordinator, Guest Services John Herczogh Account Executive, Sales Herman Johnson Building Operator Rey Jordan Director, Corporate Partnership Monica King Manager, Ticket Services Arnetria Knowles Director, Human Resources Brad Kolodzaike Manager, Conversions LaTonya Lane Account Executive, Sales Sherrie Lee Executive Administrative Assistant, President Todd Mastry Director, Event Operations Ross McDiarmid Senior Manager, Network Support Pat Merna Coordinator, Corporate Partnership Jeffrey Miller Coordinator, Event Operations Matt Mitchell Manager, Video Production 75_88.qxd 10/29/04 10:28 AM Page 85 BUSINESS OPERATIONS Penny Nash Manager, Inside Sales Lamont Nelson Senior Manager, Group Sales Sean O'Daniels Web Developer / Designer Tammy Overacker Coordinator, Production Summer Owens Manager, Marketing & Promotions Howard Parker Manager, MEP Paige Perkins Senior Manager, Premium Sales Jason Potter Coordinator, Promotions & Event Presentation Peter Pugh Coordinator, Engineering John Pugliese Senior Manager, Promotions & Event Presentation Brett Reopell Manager, Event Sales & Marketing Rob Reynolds Director, Corporate Partnership Paula Richmond Coordinator, Scheduling Gerald Robinson Supervisor, Conversions James Rogers Electrical Supervisor BUSINESS OPERATIONS Stan Nabors Manager, Payroll 85 75_88.qxd 10/29/04 10:28 AM Page 86 BUSINESS OPERATIONS Mike Rose Manager, Box Office, Grizzlies Jody Schmidt Manager, Premium Services Tod Seidel Director, Retail Merchandise Kyle Sewell Coordinator, Retail Merchandise Jon Shaw Director, Engineering Brett Smith Director, Broadcast Operations Gary Sommer Director, Media Sales Pat Stage Senior Manager, Video Production Chris Stairs Director, Special Projects John-Paul Stevenson P.A. Announcer Mike Sullivan Coordinator, Staff Services Kathalene Taylor Dance Team Choreographer Riley Joe Turner Building Operator Jordan Wadsworth Account Executive, Service Jesse Weber Account Executive, Sales Lesley Torrell Senior Manager, Internet Marketing & Development 75_88.qxd 10/29/04 10:28 AM Page 87 BUSINESS OPERATIONS Stephen Wickham Electrician BUSINESS OPERATIONS CJ Wiatr Account Executive, Group Sales Capree Williams Accounts Payable Administrator Kelvin Williams Supervisor, Central Services Hateisha Williamson Administrative Assistant Megan Wilson Director, Finance & Corporate Reporting Kathy Winston Manager, Office Administration Tameka Woodley Administrative Assistant Keva Woods Coordinator, Marketing & Promotions Wanda Woods Receptionist Natalie Yates Administrative Assistant Not pictured: Charles Bess, Conversion Crew Leader; Bryant Brooks, Building Operator; Ezell Brooks, Conversion Crew Leader; Roman Callicut, Building Operator; Lisa Clark, Senior Ticket Representative; James Flynn, Building Operator; Devin Maddox, Ticket Sales Representative; Gary Michel, Building Operator; Perry Middlebrook, Director, Public Safety; Jacqueline Morton, Conversion Crew Leader; Carl Parker, Manager, Mechanical, Electrical, Plumbing; Cedric Rogers, Electrician; Tommie Thompson, Ticket Sales Representative; Mark Welch, Carpenter. 87 75_88.qxd 10/29/04 10:28 AM Page 88 DANCE TEAM Memphis Grizzlies Dance Team The Grizzlies players aren’t the only athletes on the court at the FedExForum. With their fast-paced dance moves and exciting routines, the Grizzlies Dance Team rocks the FedExForum at every home game. Throughout the season, these dancers entertain arena audiences with high-energy dance routines that keep the crowd excited during timeouts, between quarters and selected half-time intermissions. Away from the arena, the dancers add a special touch to Grizzlies community and special events with their infectious personalities and ability to make every Memphian feel like part of the Grizzlies family. Choreographer Kathalene Taylor, a native Memphian, has guided the team with a wealth of experience in coaching, teaching and choreographing dance routines from across the US and Europe. With an extreme amount of talent, the Grizzlies Dance Team performs routines to a wide variety of music. Don’t miss the dancers grooving to anything from Prince to every Memphian’s favorite, Elvis Presley. This group of dancers not only wows the crowd with their dancing skills, they also wear the hottest outfits in the NBA! Check out the Grizzlies Dance Team at grizzlies.com or for more information on having the Grizzlies Dancers participate in an upcoming event or party, call 901-205-1234.