Wedding Planner 808 5210 Likini Street, #1305, Honolulu, Hawaii 96818 Phone: (808) 349-1983 * Email: [email protected] Website: www.weddingplanner808.com CLIENT EVALUATION OF SERVICES Dear Client, We would like your feedback! In a continuing effort to offer our future clients the highest quality of customer service and the best overall experience with Wedding Planner 808, we ask that you complete this evaluation form to help improve our services. Our mission is to improve every phase of our service. Your answers will be kept anonymous unless you choose otherwise. We place the utmost value on our relationship with you, and thank you for your continuing support! Please check mark all that applies and please provide any comments and suggestions that you feel may better service our future clients! There are five sections to complete the entire evaluation. Should you have any questions or require additional information regarding completing this evaluation forms, please feel free to contact me at (808) 349-1983 or (808) 3521507 via email [email protected] Sincerely, Wedding Planner 808 Name (optional): Address: ~O D/.J./efJ5 Date of Service: 95'; lOCO 4.uiA-t ~.~ Aar~QVI Wedding Ceremony: eLtJ City:mil,'hn/~ ~ 1/. +( Wedding Location: ~/I q ()/.p State: 1+1:- TLiAdL f&k( Type of Service Provided: o Platinum Package: Full Service A to Z Wedding Planning Service Wedding Reception Day Coordination o~Gold SilverPackage: Package: 2-Day 1-DayRehearsal Wedding and Ceremony Coordination o Bronze Package: Ala Carte (Research, Planning, Consulting, Coordination) & SECTION I - HOW DID YOU HEAR ABOUT US? 1. How did you hear about Wedd~ Pla~ner 808? (Ple~se check mark the appr~priate box) a. referral:client: l29-Webslte Emalled Offer _ Referral from a former Family Advertisement Friend Other: b. ~Bndesclub.com Referral from other than client: Family Friend Other: _ c. d. Hawaii Bridal Expo: Did you visit our booth? Yes No Date: _ Internet Search Engine: Yahoo Google MSN MySpace AOL e. f. Hawaii Bride & Groom Magazine: Article Advertisement Promotion Vendor: Word of Mouth Brochure Business Card Who? _ g. Newspapers: Honolulu Star Bulletin Midweek MidWeekend h. Oahu Star Hawaii Marine Other: _ Other: (~easeexp~i~ ~ i. 0 0 0 0 0 0 0 o 0 0 0 0 0 0 0 0 0 0 0 0 0 0 D 0 0 0 0 0 0 0 0 00 0 0 Evaluation Survey Page 2 of 4 PLEASE RATE THE FOLLOWING SECTIONS ON THE FOLLOWING SYSTEM 1 POOR 043 2FAIR GOOD N/AGOOD EXCELLENT VERY SECTION II - PRE-PLANNING CUSTOMER SERVICE (Please check mark the quality of service that you have received with the following A. Phone Etiquette: 1. Sincere greeting and proper introduction 2. Tone of voice and enthusiasm 3. Communication comfortable and easy 4. Return of calls in a timely manner ~ 4 3 5. Appointment scheduling convenient 6. Sincere conclusion and length of call efficient areas for each line) 5 041 2 3 ~DDDDD DDDDD 00000 DO00000 ODD iDDDDD ~DDDDD 5 5 2 iDDDDD !:DDDDD 1 0 B. Email Correspondence: 1. Information provided was easy to read 2. Written confirmation of verbal discussion helpful 3. Easy to read and well written 4. Corresponds in a timely manner C. Meetings/Presentations: 1. Prompt for meetings 2. Meeting informative 3. Meeting times scheduled in timely manner 4. Agenda of meeting explained 5. Met within scheduled time allotted 6. Dressed appropriately for meetings D. Hawaii Bridal Expo: 1. Booth decoration was appropriate for presentation 2. Staff was dressed a'ppropriate for presentation 3. Informative/knowledgeable regarding services 4. Customer service (attitude and welcoming) E. Website: 1. Informative regarding services provided 2. User friendly in regards to navigating the website 3. Always up to date when you return for visits Comments and Suggestions: , , 4 00 32 1 0 Coordinator 5 00 ~O ~ [29..0 [Jt0 rpl-O 1»-0 Lf-O mB fa Evaluation Survey (Please check mark the 4quality of service that you have received with the following areas for each line) Page 3 of A. C. D. Timeline: Vendors: and Staff's Competencies: la I§ What was your favorite part or highlight of the coordination for each section listed below: ~ Rehearsal: Ceremony: Reception: Evaluation Survey Page 4 of 4 SECTION IV - OVERALL EXPERIENCE: 1. 2. 3. 4. Excellent customer service Excellent coordination reputation Variety of services under one roof Integrated Services (Planning, Research, Consultation, and Coordination) 5. On-time service timeline 6. Value cost for services was a good investment 7. Personal attention & client/coordinator relationship Comments or Suggestions: 210 543 A. Please rate in order of most important to you: o 0 ·00 0 ~D DrzgD ~DD ~DD D~D ODD ODD ODD ODD ODD ODD ODD (Please complete the following in sentences) What percentage the sjJfcess of your event would you say did Wedding Planner 808 was responsible for? _(of J....,.cQ~O •...•....... ~'-o _ Would you please use the space below to summarize in a few/\~entel'}c.esyour f~~lil];9sA0'1no your ~ed out and your overall experien(~ Is there any aspec~p<J';n~W~dIn9 personally with us? ---,-tJ~!)..•.. fj-,/-- us? Pla~~~o~ 1 _ SECTION V - REFERRAL SERVICES To help promote our business, please let us know if you are interested in being apart (Please mark your of our releasesorand/or May wepromotional show your comments letter ofadvertising commendation to check clients? May we give your phone number to prospective clients? yes or no) Yes 0Y'es May weyou quote you in advertising literature?us to friends and relatives? Would be comfortable recommending ~s l,d'Yes answer w~ LJ D No D No D No No If you said yes to any of the above, would you like to attach any of the following? o Letter of commendation o Engagement or wedding .ceremony & reception photos for advertising o Multi-media and photo release with pictures (Appearances, Magazine, Website, Flyer, Brochure, Newspaper, Bridal Expos, etc.) bd1'James, addresses, and phone numbers of anyone you know that might be interested in our services. Please indicate which areas you are interested in or would like to learn more about (cpeck as many as apply): I2JAnniversaries D Baby Showers Bachelor Parties o Parties o Bachelorette Baby Birthdays (1 - 5) o Baptismal/Christening D Bridal Showers 0 Company Parties D Facial and Glamour !a1ioliday Parties D Retirement D Reunions r-/. Makeover Party JCl...Graduation Renewal of Vows D Teen Birthdays 0 Hawaiian Luaus D Themed Parties We are committed to providing all our clients the privacy they deserve. Only with your permission to Showing your comments to a prospective client will this form be used. Also, with that in mind if you allow us to quote you in advertising literature we will not use any last names.