client evaluation of services

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Wedding Planner 808
5210 Likini Street, #1305, Honolulu, Hawaii 96818
Phone: (808) 349-1983 * Email: [email protected]
Website: www.weddingplanner808.com
CLIENT EVALUATION OF SERVICES
Dear Client,
We would like your feedback! In a continuing effort to offer our future clients the
highest quality of customer service and the best overall experience with Wedding
Planner 808, we ask that you complete this evaluation form to help improve our
services. Our mission is to improve every phase of our service. Your answers will be
kept anonymous unless you choose otherwise. We place the utmost value on our
relationship with you, and thank you for your continuing support! Please check mark all
that applies and please provide any comments and suggestions that you feel may better
service our future clients! There are five sections to complete the entire evaluation.
Should you have any questions or require additional information regarding completing
this evaluation forms, please feel free to contact me at (808) 349-1983 or (808) 3521507 via email [email protected] Sincerely, Wedding Planner 808
Name (optional):
Address:
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Date of Service:
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Wedding Ceremony:
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Wedding Location:
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Type of Service Provided:
o Platinum
Package: Full Service A to Z Wedding Planning Service
Wedding Reception
Day Coordination
o~Gold
SilverPackage:
Package: 2-Day
1-DayRehearsal
Wedding and
Ceremony
Coordination
o Bronze Package: Ala Carte (Research, Planning, Consulting, Coordination)
&
SECTION I - HOW DID YOU HEAR ABOUT US?
1. How did you hear about Wedd~
Pla~ner 808? (Ple~se check mark the appr~priate box)
a.
referral:client:
l29-Webslte
Emalled Offer _
Referral from a former
Family Advertisement
Friend
Other:
b. ~Bndesclub.com
Referral from other than client:
Family
Friend
Other:
_
c.
d.
Hawaii Bridal Expo: Did you visit our booth?
Yes
No Date:
_
Internet Search Engine:
Yahoo
Google
MSN
MySpace
AOL
e.
f.
Hawaii Bride & Groom Magazine:
Article
Advertisement
Promotion
Vendor:
Word of Mouth
Brochure
Business Card Who?
_
g.
Newspapers:
Honolulu Star Bulletin
Midweek
MidWeekend
h.
Oahu Star
Hawaii Marine
Other:
_
Other: (~easeexp~i~
~
i.
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Evaluation Survey
Page 2 of 4
PLEASE RATE THE FOLLOWING SECTIONS
ON THE FOLLOWING SYSTEM
1
POOR
043
2FAIR
GOOD
N/AGOOD
EXCELLENT VERY
SECTION II - PRE-PLANNING
CUSTOMER SERVICE
(Please check mark the quality of service that you have received with the following
A. Phone Etiquette:
1. Sincere greeting and proper introduction
2. Tone of voice and enthusiasm
3. Communication comfortable and easy
4. Return of calls in a timely manner
~ 4 3
5. Appointment scheduling convenient
6. Sincere conclusion and length of call efficient
areas for each line)
5 041
2
3
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DDDDD
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DO00000
ODD
iDDDDD ~DDDDD
5 5
2
iDDDDD
!:DDDDD
1 0
B. Email Correspondence:
1. Information provided was easy to read
2. Written confirmation of verbal discussion helpful
3. Easy to read and well written
4. Corresponds in a timely manner
C. Meetings/Presentations:
1. Prompt for meetings
2. Meeting informative
3. Meeting times scheduled in timely manner
4. Agenda of meeting explained
5. Met within scheduled time allotted
6. Dressed appropriately for meetings
D. Hawaii Bridal Expo:
1. Booth decoration was appropriate for presentation
2. Staff was dressed a'ppropriate for presentation
3. Informative/knowledgeable regarding services
4. Customer service (attitude and welcoming)
E. Website:
1. Informative regarding services provided
2. User friendly in regards to navigating the website
3. Always up to date when you return for visits
Comments and Suggestions:
,
,
4
00
32
1
0
Coordinator
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Evaluation Survey
(Please check
mark
the 4quality of service that you have received with the following areas for each line)
Page
3 of
A.
C.
D. Timeline:
Vendors:
and Staff's Competencies:
la
I§
What was your favorite part or highlight of the coordination for each section
listed below:
~
Rehearsal:
Ceremony:
Reception:
Evaluation Survey
Page 4 of 4
SECTION IV - OVERALL EXPERIENCE:
1.
2.
3.
4.
Excellent customer service
Excellent coordination reputation
Variety of services under one roof
Integrated Services (Planning, Research,
Consultation, and Coordination)
5. On-time service timeline
6. Value cost for services was a good investment
7. Personal attention & client/coordinator relationship
Comments or Suggestions:
210
543
A. Please rate in order of most important to you:
o 0
·00 0
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(Please complete the following in sentences)
What
percentage
the
sjJfcess
of your event would you say did Wedding Planner 808 was
responsible
for? _(of
J....,.cQ~O
•...•.......
~'-o
_
Would you please use the space below to summarize in a few/\~entel'}c.esyour f~~lil];9sA0'1no
your ~ed
out and your overall experien(~
Is
there any
aspec~p<J';n~W~dIn9
personally
with
us? ---,-tJ~!)..•..
fj-,/--
us?
Pla~~~o~
1
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SECTION V - REFERRAL SERVICES
To help promote our business, please let us know if you are interested in being apart
(Please
mark your
of
our
releasesorand/or
May
wepromotional
show your comments
letter ofadvertising
commendation
to check
clients?
May we give your phone number to prospective clients?
yes or no)
Yes
0Y'es
May weyou
quote
you in advertising
literature?us to friends and relatives?
Would
be comfortable
recommending
~s
l,d'Yes
answer w~
LJ
D No
D No
D No
No
If you said yes to any of the above, would you like to attach any of the following?
o Letter of commendation
o Engagement or wedding .ceremony & reception photos for advertising
o Multi-media and photo release with pictures
(Appearances, Magazine, Website, Flyer, Brochure, Newspaper, Bridal Expos, etc.)
bd1'James, addresses, and phone numbers of anyone you know that might be interested in our
services.
Please indicate which areas you are interested in or would like to learn more about
(cpeck as many as apply):
I2JAnniversaries
D Baby Showers
Bachelor Parties
o
Parties
o Bachelorette
Baby Birthdays
(1 - 5)
o Baptismal/Christening
D Bridal Showers
0 Company Parties
D Facial and Glamour
!a1ioliday Parties
D Retirement
D Reunions
r-/.
Makeover Party
JCl...Graduation
Renewal
of Vows
D Teen
Birthdays
0 Hawaiian Luaus
D Themed Parties
We are committed to providing all our clients the privacy they deserve.
Only with your permission to Showing your comments to a prospective client will this form be used.
Also, with that in mind if you allow us to quote you in advertising literature we will not use any last names.
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