Passkey CityWide GroupLink Overview
Customer or Vendor
Properties
Type and Reservation Communication
GroupMAX Rates Accepted
How Inventory Handled
Direct Connect and Reservation Considerations
Billing, Deposit, and Attendee Types/Sub‐
Blocks
Payment Types / Guarantees
Central Reservation Systems (CRS) ‐ Brands
Fairmont Raffles Hotels International
Fairmont and Swissôtel
CRS ‐ 2‐Way Reservation Transfer which Fairmont will accept the rate configured Configurable in Opera, based on what in GroupMAX.
Fairmont has decided.
creates "Share‐With Reservations" (separate reservation for each guest who is sharing the same room). Each guest can have a separate arrival and departure date.
The reservations are transferred in near "Other Pay" comments are Sent as real time after the Reservation Access "Cashier Comments", which will show Date. on reservations.
‐ If Received is Yes and the Amount is zero, the code of DB (Direct Bill) will be sent to guarantee the reservation. ‐ If Received is No and the Amount is equal to zero, the code of GG (Group Guarantee) will be sent to guarantee the reservation.
Any other combinations will require the hotel to update GL configuration to get the reservations to transfer, unless a default is setup in Opera.
CRS ‐ Direct ‐ 2 Way Reservation Only reservations which consume rates Only when rooms are sold from Primary Reservations are instantly sent after the "Other Pay" comments will be Transfer ‐ Multiple Guest names are from Primary Inventory will override the inventory will Hilton allow GroupMAX Reservation Access Date, using transferred with the reservation and transferred as "Additional Names". rates Hilton has setup under the SRP. to overbook. GroupMAX DirectConnect. shown both as a Hotel and Request comment on the reservation.
"Share‐With Reservations", a separate The SRP holds both the inventory and rates for the event. reservation for each guest who is For billing purposes, it is best to use This is being rolled out in 2012 sharing the same room, are not created.
with 80 owned and managed first, separate attendee types which you and the rest of the brands being would request the hotel to configure as added throughout 2012.
separate SRP's and/or Group Numbers.
Hilton Central Reservation Hilton Family Brand including System (HCRS/PCRS)
Hilton, Waldorf, Doubletree, Embassy Suites, Hilton Garden Inn, Hampton Inn, etc.
Hyatt Central Reservation Hyatt, Grand Hyatt, Hyatt System (Reserve)
Regency, Park Hyatt, and Andaz. This includes most of the domestic hotels, excluding Hyatt Place and Hyatt House.
CRS ‐ 1‐Way Reservation Transfer which Hyatt Reserve will accept rates which creates "Share‐With Reservations" are quoted in GroupMAX.
(separate reservation for each guest who is sharing the same room). Each guest can have a separate arrival and departure date and payment details.
The inventory must match between Per hotel, the reservations are GroupMAX and the Hyatt Reserve transferred in near real time after the system, otherwise reservations will be Reservation Access Date.
rejected.
Please consult with the specific Hyatt Hotel you are working with regarding restrictions and use of the "Other Pay" comments. Hyatt uses specific language in the Other Pay comments for direct billing. Because of this, the hotel may be forced to remove comments in order for the reservation to be accepted by the CRS.
GroupMAX Payment Types translate to Guarantee Types in the Hilton CRS's. By default the following will happen:
‐ If Received is Yes, and the Amount is Zero, or Received is Yes and the amount is greater than Zero, the Code of CO or CR will be used (Company Guarantee).
‐ If Received is No, and the amount is Zero or Greater than Zero the code of WV (Waive) or IN (Guarantee to Property) will be used. ‐ Check with your local contact at the hotel to see how "Other Pay" reservations should be guaranteed.
‐ Without Received being checked 'Yes', the reservation will Reject.
‐ If Received is Yes and the Amount is zero, it will be guaranteed as Direct Bill with no instructions.
‐ If Received is Yes and the Amount is greater than zero, it will be transferred as a Deposit Due reservation.
Central Reservation Systems (CRS) ‐ Brands
Passkey International Confidential
May 17, 2012
Page 1
Passkey CityWide GroupLink Overview
Customer or Vendor
Properties
Type and Reservation Communication
GroupMAX Rates Accepted
How Inventory Handled
Direct Connect and Reservation Considerations
Billing, Deposit, and Attendee Types/Sub‐
Blocks
Payment Types / Guarantees
CRS ‐ 1‐Way Reservation Transfer which No, the rates must match what is setup The inventory must match between creates "Additional Guest" reservations. in HOLIDEX.
GroupMAX and HOLIDEX, otherwise Guest names are transferred under a reservations will be rejected.
single reservation. "Share‐With Reservations", a separate reservation for each guest who is sharing the same room, are not created.
Reservations are instantly sent after the "Other Pay" comments do not transfer Reservation Access Date, using to HOLIDEX. You should use attendee GroupMAX DirectConnect. types to separate out the billing where possible and provide a report to the hotel of any special billing concerns.
Any "Other Pay" combination will trigger the code "GA" to be sent with the reservation which indicates that a deposit is needed to hold a reservation.
Marriott Central Reservation System (MARSHA)
The inventory must match between CRS ‐ 1‐Way Reservation Transfer which Marriott has very strict rate policies Marriott, Ritz‐Carlton, JW, Courtyard, Marriott Resorts, etc. creates "Share‐With Reservations" which make it difficult to configure rate GroupMAX and MARSHA, otherwise (separate reservation for each guest changes during the event. Please reservations will be rejected.
Not an enterprise arrangement; who is sharing the same room). This consult with your Marriott Hotel for the each property must be signed up can be configured by hotel to change best ways to manage these situations.
this when the group is put into PMS with GroupMAX.
from the CRS. Have the hotel search the Passkey Solution Center for more information on how this is done.
"Other Pay" comments do not transfer Multiple reservations are sent at the same time, after the Reservation Access to Marriott. You should use attendee types to separate out the billing where Date. It is important the Marriott confirmation number is used to send a possible and provide a report to the confirmation to the guest (pre‐arrival hotel of any special billing concerns.
campaign). Marriott will not allow a guest to update a reservation by calling the Central Reservation Number without the confirmation number.
Any "Other Pay" combination will trigger the code "GTC" to be sent with the reservation, which indicates that a deposit is needed to hold a reservation.
Outrigger Central Reservation system (Stellex)
Hawaii‐based hotel chain.
Intercontential Hotel Crowne Plaza, Intercontinental, Group (IHG) CRS (HOLIDEX) Holiday Inn, Express/Select, etc.
Starwood Hotels and Any Starwood Hotel (Westin, Resorts Central Reservation Sheraton, W, etc.) can use this System ‐ Reservation integration.
Connector ‐ Valhalla
No, the rates must match what is setup The inventory in the CRS must be able Reservations are instantly sent after the "Other Pay" comments do not transfer CRS ‐ 1‐Way Reservation Transfer ‐ in Stellex.
to accommodate the reservations from Reservation Access Date, using to Outrigger. You should use attendee which creates "Additional Guest" GroupMAX.
GroupMAX DirectConnect. reservations. Guest names are types to separate out the billing where transferred under a single reservation. possible and providing a report to the "Share‐With Reservations", a separate hotel of any special billing concerns.
reservation for each guest who is sharing the same room, are not created.
CRS ‐ 1‐Way Reservation Transfer ‐ One Time Download ‐ which creates "Additional Guest" reservations. Guest names are transferred under a single reservation. "Share‐With Reservations", a separate reservation for each guest who is sharing the same room, are not created.
The inventory in the CRS must be able Reservations are "Pulled" from Starwood ignores the rates from GroupMAX. If the rate in GroupMAX is to accommodate the reservations they GroupMAX by the Starwood not the same as the rate on the PMS pull from GroupMAX.
Reservation Connector, and the Hotel group block the reservation will be Confirmation number is updated in created and a note added indicating a GroupMAX.
rate issue.
Any "Other Pay" combination will trigger "OTHER" to be sent. Please let the hotel know about any special requirement in using different combinations of Other Pay settings.
Starwood is using an integration which Reservations which are guaranteed requires them to "Request" without a credit card will be mapped in reservations using their Starwood the Reservation Connector. Using Reservation Connector. In order to different attendee types will assist in this request reservations into separate sub‐ mapping.
blocks, they would use GroupLink to "Approve" only those blocks which they want to transfer into specific sub‐blocks in the CRS. They would repeat this for each attendee type.
Property Management Systems (PRS) ‐ Independent Hotels
Passkey International Confidential
May 17, 2012
Page 2
Passkey CityWide GroupLink Overview
Customer or Vendor
Properties
Type and Reservation Communication
GroupMAX Rates Accepted
How Inventory Handled
Direct Connect and Reservation Considerations
Billing, Deposit, and Attendee Types/Sub‐
Blocks
Payment Types / Guarantees
Micros Opera PMS
Configurable in Opera, both for the MGM Vegas: Bellagio, Mandalay PMS‐Direct ‐ 2‐Way Reservation Transfer ‐ Most sites are "Share‐With", system and the block settings. Most Bay, Mirage, Excalibur, Luxor, but they can also be configured as sites accept GroupMAX rates. Monte Carlo, NYNY, Signature, Grand, Vdara, Beau Rivage, Wynn "Additional Names". Share‐With Las Vegas, Dolce, Four Seasons, reservations allow for different etc.
arrival/departure dates are sent, however Opera does not accept separate guarantee/payment details for each guest.
The reservations are transferred in near "Other Pay" comments are Sent as Configurable in Opera, both for the real time after the Reservation Access "Cashier Comments", which will show system and the block settings. Most on reservations.
sites have this enabled so that the block Date. is automatically expanded based on reservations.
Agilysys LMS (new)
Caesars Palace, Venetian, Red Rock, Marina Bay Sands, Cosmopolitan, etc.
Configurable in LMS ‐ but most sites are The reservations are transferred in near "Other Pay" comments are sent with Settlement Methods are configured for each property to be used when Other set to automatically expand the block real time after the Reservation Access guest requests. You should also use based on reservations.
Date. separate attendee types so that "billing Payments are used in GroupMAX. profiles" can be setup by blocks in LMS. Consult the individual property to let In LMS these are called billing codes.
them know what you intend for your Event.
Agilysys LMS (legacy)
Configurable in LMS however most sites Configurable in LMS ‐ but most sites are The reservations are transferred in near "Other Pay" comments are not sent Mohegan Sun, Hard Rock Hotel PMS‐Direct ‐ 1‐Way Reservation Transfer ‐ either "Share‐With" or accept GroupMAX rates. set to automatically expand the block real time after the Reservation Access with guest requests. You should also Las Vegas, Disneyland and the "Additional Names" depending on the based on reservations.
Broadmoor. (This is an older Date. use separate attendee types so that integration which being replaced property. Share‐With reservations "billing profiles" can be setup by blocks with the above 2‐Way integration allow for different arrival/departure in LMS. In LMS these are called billing when sites upgrade.) codes.
dates are sent, however separate guarantee/payment details for each guest is not sent..
Agilysys VisualOne
Caribe Royal, Colonial Williamsburg, St. Julian, NAV Canada, Brookstreet, and Banff Cenre.
PMS‐Direct ‐ 2‐Way Reservation Configurable in LMS, however most Transfer ‐ either "Share‐With" or sites accept GroupMAX rates. "Additional Names", depending on the property. "Share‐With" reservations allow for different arrival/departure dates are sent, however separate guarantee/payment details for each guest is not sent.
GroupMAX rates are accepted on PMS‐Direct ‐ 1‐Way Reservation reservations.
Transfer ‐ either "Share‐With" or "Additional Names" depending on the property. "Share‐With" Reservations allow for different arrival/departure dates are sent, however separate guarantee/payment details for each guest is not sent.
Reservation Types are configured for each property, to be used when Other Payments are used in GroupMAX. Consult the individual property to let them know what you intend for your Event.
Settlement Methods are configured for each property to be used when Other Payments are used in GroupMAX. Consult the individual property to let them know what you intend for your Event.
Yes, they will automatically expand the The reservations are transferred in near You should use separate attendee Guarantees are configured for each block to accommodate the reservations. real time after the Reservation Access types, since the hotel can setup billing property to be used when Other Date. based on attendee type.
Payments are used in GroupMAX. Consult the individual property to let them know what you intend for your Event.
Property Management Systems (PRS) ‐ Independent Hotels
Passkey International Confidential
May 17, 2012
Page 3
Passkey CityWide GroupLink Overview
Customer or Vendor
Properties
Type and Reservation Communication
GroupMAX Rates Accepted
How Inventory Handled
Direct Connect and Reservation Considerations
Billing, Deposit, and Attendee Types/Sub‐
Blocks
Payment Types / Guarantees
Softbrands HIS/CORE
Peabody Hotels (Orlando, Little Rock, and Memphis)
GroupMAX rates are accepted on PMS‐Direct ‐ 1‐Way Reservation reservations.
Transfer ‐ either "Share‐With" or "Additional Names" depending on the property. With "Share‐With", additional payment details are not sent, however different arrival/departure dates are sent.
Yes, they will automatically expand the The reservations are transferred in near You should use separate attendee types ‐ If Received is Yes and the Amount is block to accommodate the reservations. real time after the Reservation Access since the hotel can setup billing based zero, the code of MST will be sent.
Date. on attendee type.
‐ If Received is No and the Amount is zero, the code AR will be used.
Consult the hotel on what the intention is when you are using other payments for guarantees
Softbrands ePitome
The Galt House Hotel and Dolce Palisades
PMS‐Direct ‐ 1‐Way Reservation GroupMAX rates are accepted on Transfer which creates "Additional reservations.
Names" reservations. Guest name are transferred under a single reservation.
Yes, they will automatically expand the The reservations are transferred in near You should use separate attendee types Please consult with the hotel on what you block to accommodate the reservations real time after the Reservation Access since the hotel can setup billing based need so they can adjust the GL settings accordingly.
Date. on attendee type.
Par Springer‐Miller HOST
Amway Grand, La Costa, Pebble Beach, Edgewater, Adolphus, Mandarin Washington, Mandarin Singapore, and Resort at Squaw Creek.
PMS‐Direct ‐ 1‐Way Reservation GroupMAX rates are accepted on Transfer ‐ either "Share‐With" or reservations.
"Additional Names" depending on the property. With "Share‐With", additional payment details are not sent, however different arrival/departure dates are sent.
Yes, they will automatically expand the The reservations are transferred in near Other Pay comments are transferred Please consult with the hotel on what you block to accommodate the reservations real time after the Reservation Access with Guest Requests. You should also need so they can adjust the GL settings Date. use separate attendee types since the accordingly.
hotel can setup billing based on attendee type. In the PMS this is called Charge Routing.
Hotel Concepts / Brilliant Hotel Software
Magnolia Hotels ‐ Dallas, Denver, PMS‐Direct ‐ 2‐Way Reservation GroupMAX rates are accepted on reservations.
Houston, and Omaha.
Transfer ‐ either "Share‐With" or "Additional Names" depending on the property. With "Share‐With", additional payment details are not sent, however different arrival/departure dates are sent.
Yes, they will automatically expand the The reservations are transferred in near You should use separate attendee types Please consult with the hotel on what you block to accommodate the reservations real time after the Reservation Access since the hotel can setup billing based need so they can adjust the GL settings Date. on attendee type.
accordingly.
ResortSuite by Enablez
Hersey Hotel and Resort
No, GroupMAX rates are not accepted The inventory in GroupMAX must PMS‐Direct ‐ 1‐Way Reservation on reservations. Work with the Transfer ‐ either Share‐With or match the inventory on the block.
"Additional Names" depending on the property to be sure the rates are the same in both GroupMAX and the PMS.
property. With "Share‐With", additional payment details are not sent, however different arrival/departure dates are sent.
The reservations are transferred in near You should use separate attendee types Please consult with the hotel on what you real time after the Reservation Access since the hotel can setup billing based need so they can adjust the GL settings accordingly.
Date. on attendee type.
Galaxy LiteSpeed
The Talbott Hotel (Chicago)
GroupMAX rates are accepted on PMS‐Direct ‐ 1‐Way Reservation Transfer ‐ which creates "Additional reservations.
Names" reservations. Guest names are transferred under notes in a single reservation. The inventory in GroupMAX must match the inventory on the block.
The reservations are transferred in near Suggest you contact the hotel to Please consult with the hotel on what you real time after the Reservation Access determine how this should be handled. need so they can adjust the GL settings Date. accordingly.
Megasys
Foxwoods Resort and Casino ‐ MGM Grand at Foxwoods, Grand Pequot, The Villas, Great Cedar, and Two Trees.
PMS‐Direct ‐ 2‐Way Reservation Transfer ‐ which creates "Additional Names" reservations. Guest names are transferred under a single reservation. No, GroupMAX rates are not accepted The inventory in GroupMAX must on reservations. Work with the match the inventory on the block.
property to be sure the rates are the same in both GroupMAX and the PMS.
The reservations are transferred in near Suggest you contact the hotel to Please consult with the hotel on what you real time after the Reservation Access determine how this should be handled. need so they can adjust the GL settings accordingly.
Date. Passkey International Confidential
May 17, 2012
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