Technology
master plan
2009-2013
WWW.DVC.EDU
321 GOLF CLUB ROAD, PLEASANT HILL, CA 94523
TECHNOLOGY master plan 2009-2013
table of contents
List of Tables
2
Foreword
3
Introduction
5
DVC Mission
5
DVC Vision
5
DVC Strategic Directions/Goals
5
Technology Planning Process
5
Contributors
6
DVC Technology Master Plan
7
Technology Vision
7
Technology Definition
7
Technology Guiding Principles
7
Technology Goals
8
Technology Goals and Strategies
8
DVC Technology Master Plan Implementation Grid
11
Ongoing Planning, Implementation and Evaluation
23
References
25
Appendix A: Technology Master Plan 2001-2004 to 2009
27
Appendix B: Technology Items from Program Reviews 2005-2009
31
Appendix C: Executive Summary of Technology Use Survey 2009
34
Appendix D: Technology Policies and Procedures Reference
36
Appendix E: Technology Staff Baseline Model
37
Appendix F: Summary of Technology Goals and Strategies
38
list of tables
Table 1: Contributors to the Technology Master Plan
Table 2: Annual planning cycle
23
Table 3: Three-year and six-year technology planning cycle
24
Table 4: Technology plan significant events and accomplishments
27
Table 5: Program review technology items taken from
DVC Educational Master Plan 2007
31
Table 6: Instructional and student service program review technology items (2006 to 2009)
32
Table 7: Technology survey items above 89% and below 75%
34
Table 8: Technology policies, procedures, and guidelines
36
Table 9: Information technology staffing needs for DVC
37
2
6
a foreword
from the president
The DVC Technology Master Plan 2009-13 was
developed during spring semester 2009 as a guide
to the allocation and use of technology resources
in support of student learning and institutional
effectiveness. The purpose of the plan is to further
the mission, vision and strategic directions of the
College.
It is interesting for DVC to develop a technology
plan in 2009 given California’s current legislative
process and its inability to reach agreement on
even the basic funding requirements for California
Community Colleges. That fact along with the reality that the field of technology is changing so rapidly by the time we identify our needs, the answers to
solving those needs may have also morphed into
something even newer and better. Given these two
caveats, we assure the reader that DVC sees this
as an opportunity to combine information not only
from program reviews, but also from accreditation
self study surveys, a Technology Use Survey, and
knowledge concerning what is available within the
current technology field.
This plan represents the collaborative research and
planning efforts of DVC’s Technology Committee
and the Accreditation Oversight Task Force - Work
Group Six. This combined group met twice a week
for three months to develop the new technology
plan - one that is integrated with institutional plans
and program reviews and reflective of the current
and future technology needs of the college. It represents not only technological needs, but also the
criteria and process for prioritization, acquisition
and implementation of solutions to those needs. It
provides an action plan in an Implementation Grid
to accomplish the work for the College to move
forward. This Implementation Grid serves as a
framework for the evaluation and planning efforts.
I want to thank the co-chairs Dr. Ben Seaberry,
Executive Dean Information Technology and
Services, and Mark Steidel, instructor in Music for
leadership of the committee of 16 composed of
faculty, staff, administrators, and student representatives for the dedication they demonstrated in
completing this project including obtaining acceptance by all the College constituent groups.
Judy E. Walters, Ph.D.
President, Diablo Valley College
3
Introduction
Technology Planning
Process
The DVC Technology Master Plan 2009-2013 is a guide to
the allocation and use of technology resources in support
of student learning and institutional effectiveness at Diablo
Valley College. The purpose of the plan is to further the
mission, vision and strategic directions of the college. It
will be reviewed on an annual basis as it is integrated with
institutional planning and program reviews.
The DVC Technology Master Plan 2009-2013 was developed
during spring semester 2009. It represents the collaborative
research and planning efforts of the Technology Committee
and Work Group Six of the DVC Accreditation Oversight Task
Force. This Planning Group met twice a week for three months
to develop a new technology plan – one that is integrated with
institutional plans and program reviews and reflective of the
current and future technology needs of the college.
DVC Mission
DVC is passionately committed to student learning through
the intellectual, scientific, artistic, psychological, and ethical development of its diverse student body. Diablo Valley
College prepares students for transfer to four-year universities; provides career and technical education; supports the
economic development of the region; offers pre-collegiate
programs; and promotes personal growth and lifelong
learning.
DVC Vision
The Planning Group assessed current needs through discussion and reference to the following internal documents: (a)
DVC Technology Master Plan 2001-2004 (Appendix A), (b)
DVC Strategic Plan 2006-2011 (DVC, 2006), (c) DVC Educational
Master Plan 2007-2017 Chapter 5 (DVC, 2007b), (d) Program
Reviews (Appendix B), (e) DVC Online Course Guidelines 2007
(DVC, 2007a), (f) DVC Standard IIC and IIIC 2008 Self-study
surveys. Additionally, a Technology Use Survey was prepared
and administered that received 364 student and 240 employee
responses and provided valuable information for planning and
improvements (Appendix C). The technology surveys and program reviews were especially useful for better understanding
the current and future technology needs of students, faculty,
staff, and managers.
In developing the plan, the Planning Group relied on several
external publications: (a) California Community College Technology III Plan (CCC_Chancellor’s_Office, 2007), (b) The 2009
Horizon Report (Johnson, Levine, & Smith, 2009), (c) Educause
Top 10 IT Issues 2008 (Allison & DeBlois, 2008), (d) Top Ten
Strategic Technologies for 2008 (Gartner_Group, 2008), (e) Staying the Course: Online Education in the United States (Allen
& Seaman, 2008), and, (f) A Case Study of Student and Faculty
Satisfaction with Online Courses at a Community College
(Seaberry, 2008).
Diablo Valley College will continuously evolve as a learning-centered institution committed to the community it
serves, to the development of our students as responsible
citizens of the world, and to the positive transformation of
student lives.
DVC Strategic Directions/Goals
A.becoming a learning college;
B. realizing the potential of all students;
C. enhancing the region’s economic development;
D. demonstrating institutional learning and effectiveness;
E. enhancing college resources;
F. strengthening college communication.
In between meetings, the Planning Group collaborated by
using online workgroup tools to share documents, edit documents, take polls, schedule meetings, post comments, send
email, and publish links. The Planning Group also used the
technology committee group address list for email announcements and discussions between meetings. All of the planning
meeting notes were saved to the DVC U-drive and posted to the
DVC accreditation website after they were approved.
In order to provide more opportunities for input, a draft of the
plan was presented to the Leadership Council and constituent
groups for review and comment in April. The draft of the plan
was also published online and constituents were invited to provide feedback via an online survey. Afterwards, the plan was
revised accordingly and submitted to the Leadership Council
for recommendation to approve.
5
Contributors
The Technology Master Plan was developed through the contributions and support of the following
Planning Group members and staff:
Table 1: Contributors to the Technology Master Plan
Name
Title
Department
Seaberry, Ben (co-chair)
Executive Dean
Information Technology and Services
Steidel, Mark (co-chair)
Instructor
Music
Anderson, Matt
Senior Computer and
Network Specialist
Computer and Network Services
Armstrong, Terry
Dean
Counseling and Support Services
Baskind, Tamar
Instructor
English
Becker, Mike
Supervisor
Computer and Network Services
Durai, Kappu
Administrative Assistant
Information Technology and Services
Knox, Chrisanne
Computer and Network
Specialist
Director
Martucci, Cheryl
Instructor
Month, Leslie
Instructor (part-time)
Patterson, Ann
Dean
Saw, Eng
Web Application Specialist
Gong, Michael
Shears, Stacey
Skapura, Neal
Academic/Student Services
Manager
Instructional Technology
Coordinator
Computer and Network Services
Marketing and Communications
Computer Technical Support and
Networking
Mathematics
Library and Learning Resources
Planning, Research and Student
Outcomes
Disability Support Services
Information Technology and Services
Tejada, Mario
Instructor
San Ramon Valley Campus - CIS and
Business Education
Walton-Woodson, Cathy
Supervisor
Counseling Office
Wangke, Febby
Student
Diablo Valley College
6
DVC Technology Master Plan
tied to resource allocation processes that provide an avenue of
funding for specialized technologies.
The purpose of the DVC Technology Master Plan is to address college-wide technology resource planning in order
to further the mission, vision and strategic directions of the
college. It is linked with other college plans and program
reviews for instruction, student service and administration.
The Technology Master Plan differs from the Information
and Technology Services Unit Plan in that the former focuses on college-wide resources, policies and strategies and
the latter focuses on departmental resources, procedures
and operations.
Technology Vision
Diablo Valley College uses technology to support learning
and instruction, enhance educational opportunities, personalize student services, and provide effective administrative
processes to meet the changing needs of the college community.
Technology Definition
The DVC Technology Master Plan is focused on planning for
instructional and information technology resources that have
a broad application across the college. The technology plan
addresses how technology resources will be implemented to
further the mission of the college and improve institutional
effectiveness. This plan does not go so far as to specify the
details of all of the specialized technologies that would be included in program reviews. That is left to the subject experts.
However, the Technology Master Plan addresses how specialized technologies will be integrated with the technology
infrastructure and technology support services of the college.
Technology Guiding
Principles
These twelve guiding principles provide overall direction
for the goals, strategies, and implementation of the Technology Master Plan. The successful application of technology at
Diablo Valley College will:
Technology is a broad subject that applies to many aspects
of teaching, learning, research, communication, and operations at DVC. Such technologies are typically categorized
as instructional technology or information technology. The
former is associated with resources for teaching and learning (academic) and the latter is associated with resources
for communication and operations (administrative). These
technologies typically include computers, servers, software,
databases, printers, networks, network applications, storage
devices, video projectors, video conferencing, and the like.
Many such technologies are used for both academic and
administrative purposes (e.g., computers, networks, email,
etc.). Thus, it is necessary for the Technology Master Plan to
address both information and instructional technologies.
1. foster student learning and success;
2 increase student access to college resources;
3 consider ease-of-use and security before adoption;
4. encourage creativity and innovation;
5. include collaborative input for decision-making.
6 address staffing needs to match college technology infrastructure;
There are some technologies at DVC that are specific to academic or vocational courses such as photovoltaic systems,
electronic music keyboards, microscopes, and spectrometers, etc. Such technologies are specialized instruments or
tools that are discipline-specific or industry-specific. Indeed,
faculty members regularly consult with external advisory
councils to ensure the use of relevant technologies in their
programs. Furthermore, instructional programs engage in
program review cycles to evaluate the effectiveness of such
technologies and develop plans. Program review plans are
7
7. provide ongoing training and support opportunities;
8. promote efficiency and Green IT;
9. foster collaborative communication among college
constituencies;
10.integrate with college plans and program reviews;
11.evaluate the plan progress on an ongoing basis;
12.support the college mission.
Technology Goals
These technology goals provide the direction and framework for the ensuing strategies and action items.
A.Student Access: Provide secure student access to learning
resources and support services for all college locations.
A.1. Identity management:
Develop and implement a new user account system that
requires students to individually log into college network
resources such as the wireless network or lab computers. If
possible, use the district portal student accounts which will
eventually replace WebAdvisor accounts. [ACCJC/WASC
2008 Standards: IIC1d, IIIC1d. DVC Strategic Plan 2006-2011:
B-6, D-5]
A.2. Computer lab operations:
Develop college standards to adequately staff and support
all current and future student computer labs. [ACCJC/WASC
2008 Standards: IIC1c, IIC1d, IIIA2, IIIC1a. DVC Strategic
Plan 2006-2011: A-2.]
A.3. Computer lab hardware and software:
Conduct ongoing evaluations of the adequacy of student
computer lab hardware and software to meet the needs
of instructional programs. These evaluations, to include
program review plans and the age of the computers, will
serve as important criteria for prioritizing the replacement of
lab hardware and software. [ACCJC/WASC 2008 Standards:
IIC1d, IIIC1c. DVC Strategic Plan 2006-2011: A-2.]
A.4. Online courses and programs:
In order to increase student access, provide the technical
infrastructure and support for additional online courses and
programs. [ACCJC/WASC 2008 Standards: IB7, II2d. DVC
Strategic Plan 2006-2011: A-5, A-6, B-2, E-5.]
A.5. Online learning and support services:
Provide online access to all learning resources and student
support services to assure equitable access and meet identified student needs. [ACCJC/WASC 2008 Standards IIB3a,
IIC1c. DVC Strategic Plan 2006-2011: A-4, B-2, B-5.]
A.6. Virtual desktop computing:
Develop and implement a server-based virtual desktop
environment that enables authorized network access to specialized instructional software from any college computer.
[ACCJC/WASC 2008 Standards: IIICd. DVC Strategic Plan
2006-2011: A-5.]
A.Student Access: Provide secure student access to learning
resources and support services for all college locations.
B. Instructional Technology: Support the success of all
students through the development of instructional technologies including the delivery of instructional media
for use on and off-campus.1
C. Campus Computing: Develop and improve secure computing systems to increase institutional efficiencies and
provide long-term support for campus computing needs.
D. Network Infrastructure: Upgrade and maintain the
network infrastructure to support comprehensive wireless, voice, video, and data communications with high
availability and recoverability.
E. Technology Support: Provide ongoing training and
technology support services to meet the needs of students, faculty, staff, and managers.
F. Digital Communications: Develop and support multiple, digital, means of communication between the
college, community, and all constituencies.
Technology Goals and Strategies
The technology goals and strategies were based on an
assessment of current needs, internal plans, accreditation
standards, and a review of external trends in academic and
administrative computing in higher education. The technology goals are umbrella statements that provide direction for
change. The technology strategies are long-term strategic
areas for achieving the goals and vision of the plan (Olsen,
2007). An Implementation Grid follows which includes a
timeline of specific action items that are measurable activities to further the goals and strategies of the plan.
The following documents were key resources for assessment and planning purposes: ACCJC/WASC Accreditation
Standards (ACCJC/WASC, 2008), DVC Strategic Plan (DVC,
2006), California Community College Technology III Plan
(CCC_Chancellor’s_Office, 2007), DVC Technology Use Survey 2009 (Appendix A), DVC Program Reviews (Appendix
B), DVC Educational Master Plan (DVC, 2007b), Educause
Top-Ten Issues (Allison & DeBlois, 2008), Gartner’s Top-Ten
Strategic Technologies (Gartner_Group, 2008), Horizon
2009 Report (Johnson et al., 2009), Online Education Trends
(Allen & Seaman, 2008), and a Case Study of Student and
Faculty Satisfaction with Online Courses at DVC (Seaberry,
2008).
In order to demonstrate the relationship of the Technology
Master Plan to the ACCJC/WASC Accreditation Standards
and DVC Strategic Plan, each strategy is followed in brackets by references to the applicable accreditation standards
and strategic directions of the college.
B. Instructional Technology: Support the success of all students through the development of instructional technologies
including the delivery of instructional media for use on and
off-campus.
B.1. Instructor support:
Provide faculty training and support for the development
and delivery of instructional technology resources to students on and off-campus. [ACCJC/WASC 2008 Standards:
IIC1b, IIIC1a. DVC Strategic Plan 2006-2011: A-2, A-5, E-1.]
B.2. Online lectures:
Develop standardized and automated processes for capturing on-campus lectures (audio and/or video and/or lecture
resources) to publish online. [ACCJC/WASC 2008 Standards:
IIIC1d. DVC Strategic Plan 2006-2011: A-2, A-5, E-1.]
1
Instructional materials must meet the electronic and information technology accessibility requirements of Section 508 and be in compliance
with copyright laws.
8
B.3. Smart classrooms:
Complete the installation of standardized video
projectors/players, audio and control systems in all
relevant classrooms. Then, develop new standards for
smart classrooms and begin upgrading older rooms
to meet the new standards. [ACCJC/WASC 2008
Standards: IIIC1c. DVC Strategic Plan 2006-2011: DVC
Strategic Plan 2006-2011: A-2, E.]
B.4. Instructional video:
Develop new processes for efficiently licensing and
delivering copyrighted and captioned instructional
videos to students on and off-campus. [ACCJC/WASC
2008 Standards: IIC1c. DVC Strategic Plan 2006-2011:
A-2, A-5.]
C.6. Institutional software licenses:
Provide institutional licensing and ongoing funding for
widely used software such as office-productivity, online
courses, antivirus protection, and website content management. [ACCJC/WASC 2008 Standards: IIIC1a, IIID1a. DVC
Strategic Plan 2006-2011: E.]
C.7. Policies and procedures:
Continuous improvement and development of policies and
procedures for college-wide technology requests, usage,
services and support (Appendix C). [ACCJC/WASC 2008
Standards: IIIC1a. DVC Strategic Plan 2006-2011: D-5.]
D.Network Infrastructure: Upgrade and maintain the
network infrastructure to support comprehensive wireless,
voice, video, and data communications with high availability
and recoverability.
B.5. Student response systems:
Develop and support an institutional standard for
student response systems in the classroom. [ACCJC/
WASC 2008 Standards: IIIC1d. DVC Strategic Plan
2006-2011: A-2, E.]
D.1. Wireless access:
Build on the existing wireless infrastructure to implement
comprehensive wireless access for students, employees and
authorized guests throughout all college locations. [ACCJC/
WASC 2008 Standards: IIIC1d, IIID1a. DVC Strategic Plan
2006-2011: D-5, E, F-1.]
C.1. Custom application development:
Standardize the development and maintenance of
custom network applications for research, instruction,
student services, and college operations in order to
improve institutional effectiveness. [ACCJC/WASC
2008 Standards: IIIC1. DVC Strategic Plan 2006-2011:
D-2, D-5.]
D.2. Network infrastructure standards:
Develop updated network infrastructure standards to be
applied to all existing and new DVC buildings. Implement
the new standards to ensure high availability and quality of
service for voice, video and data throughout the college and
district. [ACCJC/WASC 2008 Standards: IIIC1c, IIID1a. DVC
Strategic Plan 2006-2011: E, F-3.]
C.2. Network application support:
Develop standardized procedures for requesting
network applications and services. Use the DVC Help
Desk to centralize user support requests for network
applications. [ACCJC/WASC 2008 Standards: IIC1d,
IIIC1a. DVC Strategic Plan 2006-2011: D-5.]
D.3. Network management:
Implement enterprise level network management tools to
monitor and control all critical network resources at all college locations. Develop emergency response procedures for
network outages or attacks. [ACCJC/WASC 2008 Standards:
IIIC1a, IIID1a. DVC Strategic Plan 2006-2011: D-5, E.]
D.4. Network storage:
Provide secure and centralized network storage, backup and
recovery services to meet the needs of the college. Develop
a data archiving and retrieval process. [ACCJC/WASC 2008
Standards: IIIC1a. DVC Strategic Plan 2006-2011: D-5, E.]
D.5. Disaster recovery:
Develop a multi-tiered disaster recovery plan to restore access to critical information resources in case of a catastrophic
outage. Determine ways to proactively minimize risks.
[ACCJC/WASC 2008 Standards: IIIC1a, IIID1a. DVC Strategic
Plan 2006-2011: D-5, E.]
D.6. Administrative server virtualization:
Deploy virtual servers to replace physical servers. This will
promote “Green IT”, support disaster recovery, and extend
the capacity to offer additional network services and solutions. [ACCJC/WASC 2008 Standards: IIIC1d, IIID1a. DVC
Strategic Plan 2006-2011: D-5, E, E-6.]
C. Campus Computing: Develop and improve secure
computing systems to increase institutional efficiencies
and provide long-term support for campus computing
needs.
C.3. Computer hardware and software standards:
Maintain up to date computer hardware and software
standards for institutional purchasing and support.
Replace computers at least once every 4 to 5 years to
ensure adequate computing resources for students,
faculty, staff and managers. [ACCJC/WASC 2008
Standards: IIC1d, IIIC1c, IIID1a. DVC Strategic Plan
2006-2011: E.]
C.4. Network access from off-campus:
Develop a secure, client-less, login method for employees to access authorized network resources from
off-campus. Ensure that this login method can be
applied to future network applications. [ACCJC/WASC
2008 Standards: IIC1d, IIIC1a, IIC1c. DVC Strategic Plan
2006-2011: E, F-1. ]
C.5. Printer standards and support:
Develop standards to govern the purchasing, installation and support of office and lab printers. [ACCJC/
WASC 2008 Standards: IIC1d, IIIC1d, IIID1a. DVC
Strategic Plan 2006-2011: E.]
9
E. Technology Support: Provide ongoing training and
technology support services to meet the needs of students, faculty, staff and managers.
F. Digital Communications: Develop and support multiple,
digital, means of communications between the college, community and all constituencies.
E.1. DVC Help Desk:
Develop a responsive and comprehensive DVC Help
Desk that handles all college technology support
requests in a timely and efficient manner for all college locations. [ACCJC/WASC 2008 Standards: IIIA2,
IIIC1a. DVC Strategic Plan 2006-2011: D-5.]
F.1. Unified communications:
Coordinate with District Office IT to implement a system that
unifies all forms of communication including voice-mail,
email, and emerging technologies. [ACCJC/WASC 2008 Standards: IIIC1c, IIID1a. DVC Strategic Plan 2006-2011: E, F-1, F-3]
E.2. Service Level Agreements:
Develop service level agreements (SLAs) for major
support services such as the DVC Help Desk. The
SLAs will describe support and service levels based on
current staffing levels. [ACCJC/WASC 2008 Standards:
IIC1d, IIIA2, IIIC1a. DVC Strategic Plan 2006-2011: D-4,
D-5.]
F.2. District portal:
Utilize the district portal for college communications, student communications and access to college support services
and online forms. [ACCJC/WASC 2008 Standards: IIIC1d.
DVC Strategic Plan 2006-2011: E, F-1, F-3]
F.3. Website development:
Continue to develop the navigational structure of the DVC
website to improve access for current students, future
students, high school students, adult students, international
students, business and community, faculty and staff. Ensure
that all faculty and all departments have current and accurate information on the college website [ACCJC/WASC 2008
Standards: IIA6c, IIIC1b. DVC Strategic Plan 2006-2011: B-2,
C, F-3.]
F.4. Video conferencing:
Provide and support additional audio and video conferencing resources to connect individuals/groups between DVC
and off-site locations. [ACCJC/WASC 2008 Standards: IIIC1d.
DVC Strategic Plan 2006-2011: F-1, F-2, F-3.]
F.5. Time-sensitive notifications:
Implement a college-wide external notification system that
can be used to send alerts to students and/or employees in a
matter of minutes. Such a system would use multiple forms
of communication such as text message, phone/voice-mail,
and email. Utilize the system for any time-sensitive notifications. [ACCJC/WASC 2008 Standards: IIIC1d, IIID1a. DVC
Strategic Plan 2006-2011: D-5, F-1, F-3.]
F.6. Emerging communications:
Experiment with emerging technologies to enhance effective communication and institutional effectiveness. [ACCJC/
WASC 2008 Standards: IIIC1d. DVC Strategic Plan 2006-2011:
D-5, F-1, F-3.]
E.3. Technical staff and managers:
Hire additional technical staff and managers to meet
the recommendations of the Gartner Group Total Cost
of Ownership recommendations in the California
Community College Technology II Plan (CCC_Chancellor’s_Office, 2000). [ACCJC/WASC 2008 Standards:
IIC1d, IIIA2, IIIC1a. DVC Strategic Plan 2006-2011: D-5,
E.]
E.4. Technology training for operations and
support:
Provide ongoing training and support in the use of
productivity technologies for faculty, staff and managers. [ACCJC/WASC 2008 Standards: IIC1b, IIIC1b. DVC
Strategic Plan 2006-2011: D-5, E-1.]
E.5. Technology training for learning and
instruction:
Provide ongoing training and support in the use of
instructional technologies for students, faculty, staff
and managers. [ACCJC/WASC 2008 Standards: IIIC1b.
DVC Strategic Plan 2006-2011: D-5, E-1]
A one-page summary of the six technology goals and thirty-five technology strategies is provided in Appendix F.
10
DVC Technology Master Plan
Implementation Grid
Start Date: 7/1/2009
The Implementation Grid shows the action items, lead manager, responsible units, timelines, performance indicators,
dependencies, and required resources that are necessary to
further the goals and strategies of the Technology Master
Plan.
• Action items: Action items describe the activities for
each of the technology strategies. Each action item has a
unique ID. The first two characters of the ID refer to the
related strategy. For example, action items A.2.a and A.2.b
both refer to technology strategy A.2.
• Lead manager: The lead manager is responsible for
initiating the action items and overseeing the completion
of the activities.
• Timelines: Timelines provide the fiscal years in which
the activities will occur. Fiscal years begin July 1 and end
June 30.
• Performance indicators: Performance indicators describe
the major outcome of the action items.
• Dependencies: Dependencies need to be completed before the action item can be completed.
• Required resources: Required resources are ESTIMATES
that primarily refer to staff/manager time, equipment
funding, or existing resources. The time and budget allocations are gross estimates that would be further refined for
an actual project proposal.
• Responsible units: Employees in responsible units will
be involved in completing tasks or providing input for
the activities.
11
A.Student Access: Provide secure student access to learning resources and support services for all college locations.
ID
Action Items
A.1.a2 Develop and implement
new user accounts for
student access to wireless,
lab computers and online
courses. If feasible, use the
new district portal user
accounts which are linked
to student WebAdvisor
accounts.
A.2.a Develop a new organizational
model for the operation,
supervision and technical
support of current and future
computer lab operations at all
DVC locations.
A.2.b
A.3.a
Implement the new
organizational model
for providing adequate
supervision, staff and
technical support for all
computer labs.
Conduct an annual
prioritization process to
determine which student
computer labs and related
servers should be replaced,
reissued, or removed for
the following school year
based upon the age of the
computers and program
review plans.
Lead
Responsible TimePerformance
Manager
Units
line
Indicators
Supervisor, IT&S Office.
2009- Students use the new
3
Computer SRVC IT. District 2011 system to log on to
& Network IT (possibly).
wireless network,
Services
lab computers, and
(C&NS)
eventually online
courses, etc.
Exec. Dean,
Information
Technology
& Services
(IT&S)
IT&S Office.
SRVC IT.
Technology
Committee.
Instruction
Office. All
stakeholders.
Supervisor, Depends on
C&NS
model.
Exec. Dean, Technology
IT&S
Committee.
IT&S Office.
SRVC IT.
2009- Proposal and service
2010 level agreements for
an organizational
model to provide
adequate supervision,
staff and technical
support of all current
and future labs.
2011- All computer labs have
2012 adequate supervision,
staff and technical
support.
Required Resources
Active directory About 80 to 160 hours
user account
to implement4. About 4
to 8 hours per week for
system.
ongoing maintenance and
user support. Use existing
student domain servers
and storage.
Mutual
collaboration
and planning.
About 80 to 120 hours to
develop the proposal.
Approval
Additional and/or
of new
reassigned staff. Possibly
organizational additional manager.
model for labs.
2009- All labs have up to date Annual Funding.
2013 computers and related
servers per current
hardware and software
standards.
A.3.b
Develop and implement new Supervisor, Technology
policies and procedures for
C&NS
Committee.
IT&S Office.
installing updated software in
student computer labs.
20092010
A.4.a
Install the latest equivalent
Exec. Dean,
IT&S
version of Blackboard
(WebCT) Course Management
System (CMS) and develop a
project plan for transitioning
all courses from WebCT 4.1
to the new CMS version and
providing faculty workshops
and support.
20092011
IT&S Office.
Technology
Committee.
Instruction
Office.
Dependency
2
About $200,000 to
$300,0005 per year
to replace older lab
computers and servers.
Funding sources may
include instructional
equipment, VTEA,
building remodels, etc.
About 160 to 320 hours
each year to replace the
computers and servers.
About 40 to 80 hours to
Documentation of
Mutual
new policies and
collaboration
develop the policies and
and planning. procedures. About 40 to
procedures for
120 hours per semester to
updating software in
computer labs.
implement.
About 80 to 120 hours to
Project plan for moving Successful
installation and install and test new CMS.
all courses from
Must renew CMS license
trial of new
WebCT 4.1 to new
each year. About 48 to
version of Blackboard/ BlackboardWebCT.
WebCT CMS
96 hours of training for
with faculty
support staff.
participation.
The first two characters of the ID (e.g., A.1, A.2, etc.) reference the applicable technology strategy (e.g., A.1. references “Identity
management”).
3
All timelines are based on fiscal years. For example, 2009-2011 means between July 1, 2009 and June 30, 2011.
4
All time-estimates are gross approximations of the total number of hours of one or more IT&S staff members or managers.
5
All dollar amounts are gross estimates for general planning purposes. In the case of an actual project proposal, a more precise estimate will
be provided.
12
ID
Lead
Responsible
Manager
Units
Provide automated updates Exec. Dean, IT&S Office.
between Datatel and the new IT&S
District IT.
online Course Management
System so that student
adds/drops via WebAdvisor
automatically occur in the
CMS.
TimePerformance
line
Indicators
2009- Students are added/
2011 dropped in CMS
within 24 hours of
adding/dropping in
WebAdvisor. Ideally,
updates will occur
within the hour.
A.4.c
Provide support to
Exec. Dean, IT&S Office.
instructional departments
IT&S
Instruction
or divisions if they elect to
Office.
develop fully online certificate
or degree programs.
A.5.a
Collaboratively develop
action plans and service
level agreements with
student services to provide
new or enhanced online
student support services
(e.g., advising, counseling,
enrolling, etc.).
Collaboratively develop
action plans and service level
agreements with library and
instruction office for providing
new or enhanced online
instructional support services
(e.g., tutoring, test-taking,
e-books, etc.).
Exec. Dean, IT&S Office.
IT&S
Student
Services.
Explore options and pilot test
a virtual desktop computing
environment for student
access from lab computers.
Implement virtual desktop
computing from labs.
A.4.b
A.5.b
A.6.a
A.6.b
Action Items
Dependency
Required Resources
District
automation
of student
enrollment data
transfers from
Colleague to
CMS.
2010- New online programs. Substantive
2012
change
approval from
ACCJC/WASC.
Development
of new online
programs.
2009- Potentially increasing Mutual
2011 student success by
collaboration
providing additional
and planning.
student support
services online.
About 80 to 160 hours for
District IT to implement
automation procedures.
About 40 to 80 hours
for DVC to implement
automation procedures.
About 4 hours per week
for ongoing maintenance
and user support.
Additional staff and
technology resources to
assist with online course
development and faculty
support. About 20 to
40 hours per week for
ongoing support.
About 40 to 80 hours to
develop plans. About 4
to 8 hours per week for
ongoing maintenance and
user support.
Exec. Dean, IT&S Office.
IT&S
Library Office.
Instruction
Office.
2009- Potentially increasing
2011 student success by
providing additional
instructional support
services online.
About 40 to 80 hours to
develop plans. About 4
to 8 hours per week for
ongoing maintenance and
user support.
Supervisor, IT&S Office.
C&NS
Technology
Committee.
2009- Conduct a pilot test
2011 of virtual desktop
computing from labs.
Supervisor, IT&S Office.
C&NS
Technology
Committee.
2011- Virtual desktop access Successful
About $50,000 to
2012 from labs.
virtual desktop $100,000 for server
pilot.
licenses/hardware.
Ongoing license costs
(TBD). About 8 hours
per week for ongoing
maintenance and user
support. Potential
savings on computer
replacements since this
could extend the useful
life of lab computers.
13
Mutual
collaboration
and planning.
About 80 to 160 hours
to pilot test. Use existing
technology resources.
B. Instructional Technology: Support the success of all students through the development of instructional technologies
including the delivery of instructional media for use on and off-campus.6
ID
B.1.a
B.1.b
B.2.a
B.2.b
B.3.a
ID
B.3.b
B.4.a
ID
B.5.a
Action Items
Lead
Responsible
Manager
Units
Provide additional support of Exec. Dean, IT&S Office.
faculty in the development of IT&S
Instruction
instructional media to be used
Office. Disability
on or off-campus and ensure
Support
that media are accessible for
Services.
all students.
Provide a comprehensive
Exec. Dean, IT&S Office.
Instruction
support system to meet the IT&S
needs of instructors who are
Office.
teaching online or preparing
Technology
to teach online and ensure
Committee.
that online resources are
accessible for all students.
Conduct a pilot project to
Exec. Dean, IT&S Office.
Technology
digitally capture and publish IT&S
classroom lectures online.
Committee.
Obtain input from faculty
regarding instructional
needs. Present options to the
Technology Committee and
interested parties.
Implement a system to
Exec. Dean, IT&S Office.
digitally capture, caption and IT&S
publish classroom lectures
online.
TimePerformance
Dependency
line
Indicators
2010- Increased quantity
Additional
2013 and quality of faculty- staff and
produced instructional management.
media.
Develop Action
a proposal
to
Items
complete the installation
of dedicated projectors,
AV resources and control
systems in the remaining,
viable, classrooms, labs and
meeting rooms. If funded,
then implement the following
school year.
Conduct an annual proposal
process to replace the oldest
projector/AV/control systems
that are not functioning
adequately. If funded, then
implement the following
school year.
2010- Increased student
2013 retention and success
in online courses.
Additional
staff and
management.
Required Resources
About 20 to 40 hours to
develop the plan. About
20 to 60 hours per week
for ongoing support.
About 20 to 40 hours to
develop the plan. About
20 to 60 hours per week
for ongoing support.
2009- Successful pilot of
Viable
2011 digital lecture capture option(s).
system.
About 80 to 120 hours
to explore models and
conduct pilot test.
May need to purchase
additional hardware/
software for testing.
2011- Lectures are captured Successful pilot
2013 and delivered online
project.
to increase student
access and success.
About $30,000 to $60,000
for acquiring a digital
capture system. About 8
to 24 hours per week to
support the system.
Exec.
Dean, IT&S
Office.
Lead
Responsible
IT&S
Manager Technology
Units
Committee.
2009viable
Approved
Time- All remaining
Performance
Dependency
2011
labs,
and funded
line classrooms,
Indicators
and meeting rooms
proposal.
have dedicated video
projector, AV resources
and control systems.
About
40 to 80
hours to
Required
Resources
identify the needs and
develop the proposal.
About $80,000 to
$100,000 for equipment
and supplies. About
240 to 480 hours to
implement.
Exec. Dean, IT&S Office.
IT&S
Technology
Committee.
2010- Older projector/AV/
2013 control systems are
replaced.
First complete
remaining
classroom
installations.
About 40 to 80 hours to
identify the needs and
develop the proposal.
About $80,000 to
$100,000 for equipment
and supplies. About
240 to 480 hours to
implement.
IT&S Office.
2009- Documentation
Library Office. 2013 of procedures for
Disability
efficiently licensing,
Services Office.
captioning and
showing videos in
online courses.
Mutual
collaboration
and planning.
About 40 to 80 hours to
develop new procedures.
About 4 to 8 hours per
week for implementation.
Funding for licensing
(existing funds).
Caption grant (existing
funds). Standardized
Required
video
players Resource
on all lab
computers.
About 40 to 80 hours
to determine the best
options and develop
support standards.
Develop and implement new Exec. Dean,
procedures for efficiently
IT&S
licensing and delivering
copyrighted and captioned
instructional videos to
students on and off-campus.
Provide training for faculty
and staff.
Action Items
Lead
Manager
Develop a college wide
Exec. Dean,
standard for classroom-based IT&S
student response systems
(e.g., clickers) for use by
students and faculty.
Responsible
Units
IT&S Office.
Technology
Committee.
TimePerformance
line
Indicators
2009- A college wide
2010 standard for student
response systems
that could be used for
purchasing, training,
and support.
6
Dependency
Instructional materials must meet the electronic and information technology accessibility requirements of Section 508 and be in compliance
with copyright laws.
14
C. Campus Computing: Develop and improve secure computing systems to increase institutional efficiencies and provide
long-term support for campus computing needs.
ID
C.1.a
C.1.b
C.1.c
C.1.d
C.1.e
C.1.f
C.1.g
Action Items
Lead
Responsible
Manager
Units
Develop an online application Exec. Dean, IT&S Office.
for program reviews
IT&S
Research Office.
Instruction
(instruction, student services,
administrative) based on the
Office. Student
new forms and processes.
Services.
Design for future integration
with other college planning
and resource allocation
databases.
Develop an assessment
Exec. Dean, IT&S Office.
tracking program for student IT&S
Research Office.
learning outcomes that is
Instruction
Office. Student
integrated with the existing
eSLO program.
Services.
Continuous development of Exec. Dean,
the web curriculum system. IT&S
Include a new component for
the development of degree
and certificate programs.
TimePerformance
line
Indicators
2009- A college wide
2011 accessible system for
entering and tracking
program reviews.
2009- A college wide
2011 accessible system
for assessing student
learning outcomes
of instruction and
support services.
2009- An improved web
2013 curriculum system.
A new program
development system
for certificates and
degrees.
Continuous development
Supervisor, IT&S Office.
2009- SARS Suite applications
and support of SARS Suite
C&NS
SRVC IT. Student 2013 are installed and
applications (Trak, Grid, Call,
Services.
supported as needed.
Alert, eSARS) for managing
Instruction
student appointments and
Office. District
tracking student services and
IT.
instructional hours.
Implement SARS Trak for
Supervisor, IT&S Office.
2009- SARS TRAK is used for
2010 tracking and reporting
tracking student instructional C&NS
SRVC IT.
student hours by
hours by arrangement.
Instruction
Office.
arrangement.
Develop online forms for
students to register for events
or apply for services. Develop
technical standards for
accessible entry, submission,
confirmation, auditing,
security, storage, approval,
workflow, data protection,
archiving, etc.
Develop a new planning and
resource database application
for integrating the tracking
and reporting on college
plans, implementation,
evaluation, and resource
allocation.
IT&S Office.
Instruction
Office.
Curriculum
Committee.
20092013
Exec. Dean, IT&S Office.
IT&S
SRVC IT.
District IT.
Student
Services.
Exec. Dean, IT&S Office.
2010IT&S
Research Office. 2012
15
Dependency
Programming
staff and
management.
Programming
staff and
management.
Programming
staff and
management.
Programming
staff and
management.
Programming
staff and
management.
Required Resources
About 400 to 1,200 hours
depending upon the
design specifications.
About 4 to 8 hours
per week for ongoing
maintenance and user
support. Use existing
server and storage
resources.
About 400 to 1,200 hours
depending upon the
design specifications.
About 4 to 8 hours
per week for ongoing
maintenance and user
support. Use existing
server and storage
resources.
About 8 to 16 hours
per week for ongoing
maintenance and user
support.
About 8 to 16 hours
per week for ongoing
maintenance and user
support. Annual license
renewal cost of about
$15,000 to $20,000.
About 80 to 160 hours
to implement. About 4
to 8 hours per week for
ongoing maintenance and
user support. Use existing
servers and storage.
All popular college and Successful
Difficult to estimate -district student forms implementation depends on quantities
are available online
of district
and complexities of
through the district
portal.
forms. Possibly 80 to 120
portal or DVC website.
hours to develop, test,
and document technical
standards. About 8
to 24 hours per form
development.
An integrated system Input from
About 240 to 960 hours
Administration to implement. About 4
for tracking plans,
implementation,
and Finance,
to 8 hours per week for
ongoing maintenance and
evaluation, and
Instruction,
resource allocation.
Student
user support. Use existing
Services.
server and storage
resources.
ID
C.1.h
Action Items
Lead
Responsible TimePerformance
Dependency
Manager
Units
line
Indicators
Implement a resource
Associate District IT. IT&S 2009- Schedulers can use this Prioritization
scheduling application that
Vice
Office.
2011 system to schedule
and funding by
integrates with Datatel
Chancellor,
classes, meetings,
District IT.
Colleague to provide detailed Information
performances, etc.,
information about room
Technology
and get room reports.
scheduling, inventory, and
(IT)
utilization.
District to provide
estimate of staff time.
About 80 to 120 hours
to input resource
information. Ongoing
license costs. Staff
training. Ongoing
maintenance and support.
Funding for
About 60 to 120 hours
Additional offices
per department. Funding
can use the Matrix
document
imaging
for document imaging
document imaging
software licenses and
system to go paperless software and
and conserve paper
hardware.
scanners. Funding to
and storage resources. Development replace servers and
of new business storage every 4 to 5
years. About 4 to 8 hours
procedures
for managing
per week for ongoing
documents per maintenance and user
support.
office.
Policies and
Input from
About 24 to 48 hours for
Research Office. the development of each
procedures for
custom application
policy or procedure.
development.
C.1.i
Expand the document
imaging system to additional
offices as requested.
C.1.j
Develop standardized
Exec. Dean, IT&S Office.
policies and procedures for
IT&S
the development of custom
network applications for
DVC functions to address
platforms, documentation,
testing, tracking, staffing, etc.
20092011
C.1.k
Develop a unified system
of application servers, data
storage and retrieval for DVC
custom applications that is
accessible from all college
locations.
Develop a centralized system
for supporting users of
custom applications.
IT&S Office. Supervisor,
SRVC IT.
C&NS
2009- All DVC custom
Input from
Use existing servers and
2011 applications and data Research Office. storage.
are served and stored
on centrally supported
servers.
Supervisor, IT&S Office.
C&NS
2009- An application
2011 support system that
is integrated with the
DVC Help Desk.
Develop service level
agreements for the support
of the various network
applications that are used by
different departments.
Research and publish current
hardware and software
standards for lab and office
computers.
Conduct an annual proposal
process to replace 20-25%
of actively used faculty
computers and related servers
each year.
Supervisor, IT&S Office.
C&NS
Technology
Committee.
2009- Improved support of
2011 network applications.
Exec. Dean, IT&S Office.
IT&S
Technology
Committee.
2009- Improved
2013 communications for
purchasing processes.
Exec. Dean, IT&S Office.
IT&S
Technology
Committee.
2009- Faculty have up-to2013 date computers and
server access.
C.2.a
C.2.b
C.3.a
C.3.b
Exec. Dean, IT&S Office.
2010IT&S
District IT.
2012
Administration
and Finance
Office.
Required Resources
16
Input from
About 40 to 60 hours to
Research Office. develop new procedures
for support and provide
training for staff. May
need to purchase
additional licenses for
help desk system.
About 8 to 32 hours for
the development of each
SLA.
About 8 to 12 hours per
semester to update.
Annual funding. About $80,000 to
$100,000 per year. About
160 to 320 hours each
year to install/configure
computers and servers.
ID
C.3.c
C.4.a
C.5.a
C.5.b
C.6.a
C.6.b
C.7.a
Action Items
Conduct an annual proposal
process to replace 20-25%
of actively used staff and
manager computers and
related servers each year.
Develop and implement a
new system for network
access from off-campus
that does not require the
installation of client software.
This authentication system
will provide permission-level
access to all authorized
network resources.
Develop and publish printer
standards to govern the
purchasing, installation and
support of office and lab
printers (network and standalone).
Replace existing fee-print
system in computer labs with
one that is easier to deploy,
maintain and support.
Develop and implement
a proposal for ongoing
funding for institutional
software licenses for (a)
office productivity, (b)
online courses, (c) antivirus
protection, (d) website
content management,
and other college wide
applications.
Develop software library and
license documentation to
account for all copyrighted
software installed on any
college owned computer/
server.
Continuous improvement
and development of policies,
procedures and guidelines
for college-wide technology
requests, usage, services and
support to be included in the
DVC Procedures manual as
applicable.
Lead
Responsible
Manager
Units
Exec. Dean, IT&S Office.
IT&S
Technology
Committee.
TimePerformance
Dependency
line
Indicators
2009- Staff and managers
Annual funding.
2013 have up-to-date
computers and server
access.
Supervisor, IT&S Office.
C&NS
2009- Employees can
2010 securely access
authorized network
resources from offcampus.
Supervisor, IT&S Office.
C&NS
Technology
Committee.
2009- Improved
2013 communications for
printer purchasing and
support processes.
Supervisor, IT&S Office.
C&NS
SRVC IT.
2010- The fee-print system
2011 is easier to deploy,
maintain and support
in computer labs.
Exec. Dean, IT&S Office.
2009- Reliable source
IT&S
Technology
2010 of funding for
Committee.
institutional software.
Administration
and Finance.
Supervisor, IT&S Office.
C&NS
2009- IT&S staff can readily
2010 locate software
or license for any
application installed on
any computer.
Supervisor, IT&S Office.
C&NS
Technology
Committee.
2009- Employees and
2013 students will have a
better understanding
of technology policies
and procedures.
17
Identification
of a feasible
system to use.
Required Resources
About $60,000 to
$80,000 per year. About
120 to 240 hours each
year to install/configure
computers and servers.
About 80 to 160 hours to
research and implement.
Possible funding needed
for a new system and
digital certificates. About
4 to 8 hours per week of
ongoing maintenance and
user support.
About 8 to 40 hours to
develop and about 4
hours per semester to
update.
Compatible
with existing
fee-print
cards and unit
cards. Does
not require
increase in
costs per page
to support.
Prioritization of
funding.
About 80 to 160 hours to
find, purchase and install
a new system that meets
these requirements.
About 4 to 8 hours
per week for ongoing
maintenance and user
support. Use fee-print
budget.
About $80,000 to
$100,000 per year.
About 40 to 80 hours to
implement. About 4 to
8 hours per month for
ongoing maintenance.
Policies and
procedures
reviewed by
College Council.
About 24 to 40 hours
for the improvement or
development of each
policy or procedure.
D. Network Infrastructure: Upgrade and maintain the network infrastructure to support comprehensive wireless, voice,
video, and data communications with high availability and recoverability.
ID
D.1.a
D.1.b
D.2.a
D.2.b
D.2.c
D.2.d
D.2.e
D.3.a
D.3.b
Action Items
Expand wireless access
coverage to all applicable
offices, labs, classrooms, and
outdoor meeting places at all
DVC locations.
Require employees to
authenticate with user
accounts (usernames/
passwords) in order to access
the wireless network.
Begin implementation of
district wide technology
infrastructure project to
upgrade data, voice, and
video communication
throughout the district (7 year
plan).
Develop a new physical and
logical network model for the
DVC network at all locations.
The new model should
account for high-availability/
high-bandwidth data (wired/
wireless), video, voice
communications.
Install redundant network
switches for the core network
at the main distribution
facility (L-150).
Install an additional Internet
connection to CENIC for
additional bandwidth and
higher network availability
(L-150).
Install an electrical backup
system to provide power for
important online services
(e.g., website, online classes,
email, etc.) and related
network devices in case of a
power outage.
Acquire and implement an
enterprise level network
monitoring and managing
system for DVC networks at all
locations. Develop a service
level agreement for network
policies and monitoring.
Lead
Responsible
Manager
Units
Supervisor, IT&S Office.
C&NS
SRVC IT.
Supervisor, IT&S Office.
C&NS
TimePerformance
Dependency
line
Indicators
2009- Adequate wireless
Bond funding.
2012 access at all applicable Network cables
DVC locations.
to wireless
access point
locations.
2009- Employees are
Implementation
2010 required to log in
of new user
before accessing
account system
wireless resources.
(A.1.a).
Associate District IT. IT&S 2009- See project proposal
Vice
Office. SRVC IT. 2013 and timeline (TBD).
Chancellor,
IT
Required Resources
Bond funding to include
wireless surveys,
hardware, controller,
and installation of access
points.
Employee/student LDAP
system tied to wireless
access. About 4 to 8 hours
per week for maintenance
and user support.
Chancellor’s
Bond funding. About
approval of
80 to 160 hours for RFP
infrastructure development, review and
plan. Successful recommendation.
RFP selection
process.
Supervisor, IT&S Office.
C&NS
SRVC IT.
2009- Documentation of new
2011 network model.
About 120 to 240 hours
to research, develop, and
document a new network
model.
Supervisor, IT&S Office.
C&NS
2010- Improved network
2012 availability.
Supervisor, IT&S Office.
C&NS
20092011
Bond funding. Purchase
and installation of core
switches. About 80 to
160 hours to research,
configure, install.
State funding for
equipment and circuit.
About 40 to 80 hours to
coordinate and install.
Supervisor, IT&S Office.
2010C&NS
Administration 2012
and Finance.
Infrastructure
project.
Scheduled
network
outage.
Improved Internet
CENIC project
bandwidth and
prioritization.
availability.
Scheduled
network
outage.
Important web servers Funding.
remain accessible from
off-campus during
power outages.
Supervisor, IT&S Office.
2010- Readily monitor and
C&NS
SRVC IT. District 2012 control all necessary
IT.
network traffic.
Proactively monitor network Supervisor, IT&S Office.
activity at all DVC locations to C&NS
SRVC IT.
detect and remedy network
failures or malevolence.
2010- High network
2013 availability.
18
Enterprise
network
monitoring
system.
An electrical generator
and power system that is
connected to important
file servers and network
devices. About $60,000 to
$120,000.
Bond funding for
enterprise level
network monitoring and
management servers and
software. About 120 to
240 hours for research
and installation at both
locations.
About 2 hours per day,
7 days per week, for
monitoring. Additional
time is required for
responding to problems.
ID
D.3.c
Action Items
Lead
Responsible
Manager
Units
Implement network
Supervisor, IT&S Office.
bandwidth shaping to prevent C&NS
SRVC IT.
one type of traffic such as
video from overwhelming all
other types of traffic such as
web browsing.
TimePerformance
line
Indicators
2010- The network will not
2012 be overly congested by
one type of traffic such
as video.
Dependency
Required Resources
Network
monitoring
(D.3.a).
Approved
network
shaping policies
and procedures.
About 80 to 160 hours
to research and install.
About $2,000 to $20,000
to acquire software/
hardware. About 2 to
4 hours per week for
ongoing maintenance and
user support.
Successful pilot About 80 to 160 hours to
Staff and managers
use two-factor
of two-factor
explore and pilot a new
authentication method authentication. system. About 4 hours
to access sensitive
per week for ongoing
data.
maintenance and user
support. About $2,000
to $10,000 for hardware,
software and training for
new system.
More space is available Long-term
About 80 to 160 hours for
for current network
archive
initial planning and set up
storage needs.
solution.
and about 4 to 8 hours
per month for ongoing
maintenance and user
support.
D.3.d
Explore and possibly
Supervisor, IT&S Office.
2010implement a two-factor
C&NS
SRVC IT. District 2012
authentication method for
IT (possibly)
staff and managers who have
access to sensitive data.
D.4.a
Develop and implement a
plan to identify and remove
older data from the DVC
network storage arrays onto
a fixed storage medium such
as DVD or tape for long-term
archive.
D.4.b
Provide additional network
Supervisor, IT&S Office.
storage space for employees. C&NS
SRVC IT.
In the short-term, this can
be accomplished through
expanding the existing storage
array. In the long-term, new
storage technologies may be
needed.
2009- Ample storage space
2011 for personal and
shared documents.
Short-term solution
about $10,000 to $20,000
for the expansion of
the existing storage
technologies. About 20 to
60 hours to install.
D.5.a
Supervisor, IT&S Office.
Develop a multi-tiered
C&NS
SRVC IT.
disaster recovery plan to
restore access to critical
Technology
Committee.
information resources in case
of a catastrophic outage.
2010- An approved disaster
2012 recovery plan.
About 120 to 360 hours
to develop the plan.
Need additional storage
resources to implement
the plan. Virtual servers
would help (D.6.a).
D.6.a
Deploy virtual servers to
Supervisor, IT&S Office.
replace physical servers in
C&NS
the DVC domain (employee
network). Virtual servers
consume less power and are
more reliable and expandable
than current servers.
2010- Access to virtual
2012 servers.
Supervisor, IT&S Office.
C&NS
Technology
Committee.
20092011
19
Funding.
About $100,000 to
$300,000 for servers,
licenses, storage,
racks, etc. About 80
to 160 hours to install
virtual servers and
decommission old
servers. About 4 to
8 hours per week to
monitor and maintain.
E. Technology Support: Provide ongoing training and technology support services to meet the needs of students, faculty,
staff, and managers.
ID
E.1.a
E.2.a
E.3.a
E.4.a
E.4.b
E.5.a
Action Items
Develop a responsive and
comprehensive DVC Help
Desk that handles all college
technology support requests
in a timely manner.
Develop service level
agreements (SLAs) for major
support services of the Help
Desk for all DVC locations.
Develop a prioritized staffing
plan for hiring additional
computer and network staff
and management based on
the California Community
College Technology Plan
recommendations (Appendix
E) and DVC program review
plans.
Provide employee training
workshops on-campus
and online throughout the
year to include a focus on
productivity using Office
2007, OmniUpdate, and
Datatel.
Provide ongoing training and
cross-training for technical
staff and management to
increase their technical
proficiencies and knowledge.
Provide employee training
workshops on-campus
and online throughout
the year with a focus on
learning and instruction to
include WebCT, PowerPoint
2007, OmniUpdate, smart
classrooms.
Lead
Responsible
Manager
Units
Supervisor, IT&S Office.
C&NS
SRVC IT.
Technology
Committee.
Supervisor, IT&S Office.
C&NS
SRVC IT.
Technology
Committee.
Exec. Dean, IT&S Office.
IT&S
TimePerformance
line
Indicators
2009- All help desk requests
2013 are tracked and
resolved in a timely
manner.
Dependency
Required Resources
Additional staff About 120 hours per
and better
week of additional staff
communication and management.
and tracking
tools.
2009- SLAs to cover the
About 16 to 40 hours for
2011 major functions of the
the development of each
Help Desk.
SLA.
2009- A plan for hiring new
2010 technical staff and
management.
Input from
About 40 to 80 hours to
Administration develop the staffing plan
and Finance.
(Appendix E).
Validation of
IT&S program
reviews.
Exec. Dean, IT&S
IT&S
Office. Staff
Development.
2009- Employees are more
Employee
2011 proficient in the use of participation.
these applications.
About 80 to 160 hours per
semester for developing/
delivering workshops.
Supervisor, IT&S Office.
C&NS
2009- Technical staff are
2013 more proficient and
able to cover for each
other.
About 16 to 40 hours
per person per year.
About $2,000 to $20,000
per year. Maximize the
use of district funds
for management and
classified staff training.
About 80 to 160 hours per
semester for developing/
delivering workshops.
Exec. Dean, IT&S
IT&S
Office. Staff
Development.
Staff and
management
participation
in classes,
workshops,
conferences,
etc.
2009- Employees are more
Employee
2011 proficient in the use of participation.
these applications.
20
F.Digital Communications: Develop and support multiple, digital, means of communication between the college,
community, and all constituencies.
ID
F.1.a
F.2.a
Action Items
Implement district
wide project to unify
communications for voice,
email, etc.
Collaboratively develop
and implement a project
plan for best utilizing the
district portal for college
communications, student
communications, online
forms, etc.
Lead
Manager
Associate
Vice
Chancellor,
IT
Exec. Dean,
IT&S
Responsible TimePerformance
Dependency
Units
line
Indicators
IT&S Office.
2012- Unified communication District wide
SRVC IT. District 2013 system.
technology
Office. Others.
infrastructure
project.
IT&S Office.
2009- Portal project plan.
Installation
District IT.
2011
of portal and
Marketing.
expansion to
Technology
DVC.
Committee.
F.3.a
Develop new and updated
web pages for all offices and
departments on campus
(required activity).
F.3.b
Assist all employees in
developing accessible “biopages” on the new website.
Ongoing review and
improvement of the search
engine and navigational
links of the website through
extensive user testing.
Remove former DVC website
(www2.dvc.edu) from
the Internet. Provide DVC
employees with at least
three months of advance
notification of when the
former website will be
removed.
Provide additional audio and Exec. Dean, IT&S Office.
SRVC IT.
video conferencing resources IT&S
to connect individuals/groups
between all DVC locations
using either software-based
systems or new video
conferencing units if needed.
Encourage the use of videoconferencing to reduce travel.
F.3.c
F.3.d
F.4.a
F.5.a
F.6.a
Director,
All Units.
Marketing
and
Communication.
Exec. Dean, IT&S Office.
IT&S
Marketing. Staff
Development.
IT&S Office.
Director,
Marketing Marketing.
and
Communication.
Exec. Dean, IT&S Office.
IT&S
Other Units.
Implement a college-wide
Exec. Dean,
external notification system IT&S
to send alerts to students
and/or employees in a matter
of minutes via one or more
self-selected communication
means. Examples include class
cancellations, power outages,
etc. Consider digital signage.
Create an emerging
TBD
technology Special Interest
Group (SIG) to apprise the
Technology Committee
of new developments in
communication technologies.
Technology
Committee.
21
Bond funding. Project
management. New Voice
Over IP system.
About 40 to 80 hours
to develop the plan.
About 8 to 16 hours per
week to implement the
plan. About 4 to 8 hours
per week for ongoing
maintenance and user
support.
About 16 to 32 hours per
week for training and
support of departmental
employees.
2009- All departments are
2010 represented on the
website with current
information.
Employee
involvement
from each
department.
2009- All employees have
2010 bio-pages.
Employee
participation.
About 8 to 16 hours per
week for supporting biopage development.
About 80 to 240
hours for testing and
implementation.
All necessary
information
from the former
website is
provided on the
new website.
About 8 to 24 hours
to check the former
web services and
decommission the
website.
2009- Users can readily find
2010 information on the
website using search
or navigation.
2009- The former website is
2010 no longer accessible.
Appropriate
network access
between
meeting
locations.
Appropriate
lighting and
sound at each
conferencing
location.
2009- Notifications can
Input from
2011 be readily sent to
Administration
students or employees. and Finance,
Instruction
Office, Student
Services.
Additional software-based
systems or portable video
conferencing unit(s).
About 1 to 4 hours of
support per meeting.
2009- The Technology
Participation in
2010 Committee and
SIG.
interested parties have
updated information
about emerging
communication
technologies.
About 30 to 60 hours
per semester for reading
publications/websites,
attending conferences,
discussing findings,
and documenting
recommendations.
2009- Available audio-video
2011 conferencing resources
for meetings spanning
both locations.
IT&S Office.
SRVC IT.
Marketing.
Required Resource
Depends on the system -it may be possible to fund
one system in place of all
of the disparate systems
used by different offices.
Ongoing Planning, Implementation and
Evaluation
The DVC Technology Master Plan is both a strategic plan and an
action plan. The vision, principles, goals and strategies constitute the
strategic plan elements and span a three to six year time frame. The
Implementation Grid constitutes the action plan.
The Implementation Grid will be reviewed and revised on an annual basis. A progress report of the previous year’s activities will be
presented to the appropriate college council and to all constituent
groups for information and feedback purposes. Furthermore, the
Implementation Grid will be updated on an annual basis and communicated widely to all college constituents.
The annual review and update cycle of the Implementation Grid will
be coordinated with the DVC annual calendar for planning, program review, and student learning outcomes. This
will facilitate the integration of program reviews and college planning with the annual updates of the Implementation Grid. The Technology Committee will prioritize which college-wide action items will be submitted for the annual resource allocation process. The following table shows the annual planning cycle of the Implementation Grid.
Table 2: Annual planning cycle
Semester
Summer
Responsible Party
Executive Dean, IT&S
Activity
Evaluate the prior year’s technology plan action items and
draft an annual progress report.
Early fall
Technology Committee
Review the technology plan annual progress report.
Mid-fall
Executive Dean, IT&S
Present the annual progress report to the appropriate
college council and constituency groups and get feedback.
Early
spring
Technology Committee
Review technology items from program reviews and review
DVC Strategic Plan priorities.
Midspring
Technology Committee
Revise the Implementation Grid accordingly and prioritize
action items for the following year(s).
Midspring
Executive Dean, IT&S
Present the revised Implementation Grid to the appropriate
college council. Request resources for implementing the
prioritized action items the following year(s).
While the Implementation Grid is updated every year, the strategic portion of the Technology Master Plan will be revised
every three years. The three year technology planning cycle will be aligned with the six year accreditation cycle so that a
comprehensive review occurs the year before the Accreditation Self-Study Report is written. This way, every other comprehensive review process will serve the needs of writing both the next Technology Master Plan and the next Accreditation
Self-Study report with respect to technology resources.
23
The following table shows the six year planning cycle for the DVC Technology Master Plan with respect to the
Accreditation Self-Study and DVC Strategic Plan.
Table 3: Three-year and six-year technology planning
Year
2008-09
Review
Comprehensive
Activity
Comprehensive evaluation and revision of the tech plan.
2009-10
Annual
Implement Technology Master Plan 2009-2013*
Review and update the Implementation Grid.
2010-11
Annual
Review and update the Implementation Grid.
2011-12
Annual
New DVC Strategic Plan 2011-17
*The length of the 2009 technology plan was extended by
one year to bring it into better
alignment with the 6 year accreditation self-study cycle.
Review and update the Implementation Grid.
2012-13
Comprehensive
Comprehensive evaluation and revision of the Technology Master Plan.
2013-14
Annual
Implement Technology Master Plan 2013-2016.
Review and update the Implementation Grid.
Complete the Accreditation Self-Study Report.
2014-15
Annual
Accreditation Comprehensive Site Visit
2015-16
Comprehensive
Review and update the Implementation Grid.
Comprehensive evaluation and revision of the Technology Master Plan.
Review and update the Implementation Grid.
2016-17
Annual
Implement Technology Master Plan 2016-2019.
Review and update the Implementation Grid.
2017-18
Annual
New DVC Strategic Plan 2017-23
Review and update the Implementation Grid.
2018-19
Comprehensive
Comprehensive evaluation and revision of the Technology Master Plan.
2019-20
Annual
Implement Technology Master Plan 2019-2022.
Review and update the Implementation Grid.
Complete Accreditation Self-Study Report.
2020-21
Annual
Accreditation Comprehensive Site Visit
Review and update the Implementation Grid.
The DVC Technology Master Plan will be integrated with college planning and resource allocation at the college wide
and departmental program review levels. As shown in Tables 2 and 3, the action plan and strategic planning elements
will be systematically assessed on an annual and three-year cycle to incorporate the results of (a) institutional plans
and priorities, and, (b) program reviews of instruction, administration, and student services. The new Technology
Master Plan and planning cycles will facilitate the continuous improvement in the use of academic and administrative
technologies to enhance the institutional effectiveness of Diablo Valley College.
24
References
ACCJC/WASC. (2008). Accreditation Reference Handbook. Novato: Accrediting Commission for Community and Junior
Colleges, Western Association of Schools and Colleges.
Allen, I. E., & Seaman, J. (2008). Staying the Course: Online Education in the United States, 2008: Sloan-C.
Allison, D., & DeBlois, P. B. (2008). Top 10 IT Issues 2008. EDUCAUSE Review(May/June 2008), 25.
CCC_Chancellor’s_Office. (2000). California Community Colleges Technology II Strategic Plan, 2000-2005. Sacramento:
California Community College Chancellor’s Office.
CCC_Chancellor’s_Office. (2007). California Community Colleges Technology III Plan. Sacramento: California Community
Colleges System Office.
DVC. (2006). Diablo Valley College Strategic Plan 2006 - 2011. Diablo Valley College.
DVC. (2007a). Diablo Valley College Online Course Guidelines. Diablo Valley College.
DVC. (2007b). Educational Master Plan 2007-2017. Diablo Valley College.
Gartner_Group. (2008). Gartner Identifies the Top 10 Strategic Technologies for 2008. Retrieved 2/22/09, 2009,
from http://www.gartner.com/it/page.jsp?id=530109
Johnson, L., Levine, A., & Smith, R. (2009). The 2009 Horizon Report. Austin, TX: The New Media Consortium.
Olsen, E. (2007). Strategic Planning for Dummies. Hoboken: Wiley Publishing, Inc.
Seaberry, B. (2008). A Case Study of Student and Faculty Satisfaction with Online Courses at a Community College.
Ann Arbor: ProQuest LCC.
Appendix A: Technology Master Plan 25
Appendix A: Technology Master Plan 2001-2004 to 2009
The following table provides a brief overview of significant events and accomplishments related to the strategies of the
DVC Technology Master Plan 2001-2004. It includes a link to a detailed Progress Report for the years 2001 to 2004 and a
list of significant events and accomplishments that occurred between 2004 and 2009. Although the Technology Master
Plan has not been formally rewritten since 2001, it continued to serve as a strategic guide to the planning efforts of the
Technology Committee and the operations of Information Technology and Services beyond 2004. Indeed, in February
2009, the Technology Committee reviewed the strategies of the 2001-04 technology plan combined with the revised strategies of 11-17-04, and found that 81% of the strategies were still applicable to this day. For example, here is a sampling of the
strategies from the 2001 technology plan that are still applicable: (a) improve distance education opportunities (#2.2), (b)
keep websites current to meet the changing needs of DVC (#7.1), (c) ensure open computer labs have software and hardware installed to meet the needs of students (#8.1), etc.
Table 4: Technology plan significant events and accomplishments
Year
2001-04
2004-05
Significant Events and Accomplishments
• See Progress Report II: DVC Technology Master Plan 2001-2004
http://www.dvc.edu/technology
• DVC Ranked 9th Digitally Savvy Suburban Community College
• Fall 2004 online headcount is 7.9% of college headcount and 3.7% of FTES
• WebCT, STARS, Exchange upgrades
• Email accounts for all part-time faculty
• Student Technology Use Survey
• Reviewed DVC Technology Master Plan and developed new strategies
• Developed wireless network proposal (informed by student survey)
• Began including assistive technologies in lab software updates
• Summer 2005 Projects:
o Summer Institute Technology Training
o Replaced DVC firewall system
o Upgraded core network switch
o Reconfigured about 75 building network switches with new VLANs
o Replaced/upgraded lab computers in SRVC-212, ET-127, L-148, M-136, LC200C, A-303, SRVC-204
o Installed new servers and storage for student lab network
o Replaced 38 faculty computers
o Installed new smart classrooms in LA-117, LA-121, LA-215, LA-217, LC-101,
A-302, ET-102, PA-102, H-110
o Replaced overhead projectors in Math building
o Installed new DVD/VCR players in LA, MA, BE, PS, SC, SRVC, and ET
o Started implementation of wireless network
o Started remodel of Life Science building to become Advanced Technology
Center (ATC)
27
2005-06
• DVC ranked 4th Digitally Savvy Suburban Community College
• Fall 2005 online headcount is 11.0% of college headcount and 4.1% of FTES
• Revised DVC Password Protection Procedures
• Started new KDVC.org online radio for original student music recordings
• Expanded use of WebCT for campus classes
• Pilot tested WebCT 6.0 (as result of pilot, remained with WebCT 4.1)
• Developed new DVC DMZ domain and user accounts
• Provided FrontPage training for staff to update web pages
• Purchased furniture, furnishings, and equipment (FFE) for ATC
• Began student email-blasts on a regular basis
• Summer 2006 Projects
o Summer Institute Technology Training
o New ATC computer labs: ATC-108, 109, 110, 112, 113, 115
o New ATC network installation including wireless
o New ATC installation of 9 smart classrooms and 1 meeting room
o New ATC installation of offices
o ATC implementation of new electronic card-key system
o Installed new replacement computers in L-150, L-213, LC-200C, LC-200
o Installed updated (reissued) computers in ET-107, ET-116, C-101, A-303,
PS-110, LC-202
o Closed computer labs: BFL-205, BFL-207, LC-200B, BE-214, ET-125, ET-127,
and repurposed computer lab in BE-216
28
2006-07
• ATC opened Fall 2006 with new labs and smart classrooms (see prior)
• Fall 2006 online headcount is 14.7% of college headcount and 6.9% of FTES
• New DVC Online Course Guidelines approved by Leadership Council
• San Ramon Valley Campus opened November 2006
o Student computer labs:
 Three computer labs of 37 workstations and AV systems
 One fully-equipped language lab with AV, microphones and
headsets
 One math lab with specialized software
 Assessment center/open lab
 Student learning commons for course software and printing
 Equipped to meet needs of students with disabilities
o All classrooms have dedicated video projectors, AV controls, document
cameras, instructor computers, and phones for emergencies or technical
support requests
o Two science labs have computer-attached microscopes and a
computerized system is used for tracking chemicals
o Six dedicated computers for student registration
o Network installation in MDF and 4 IDFs – Fiber and Category 5e copper
activated with L2/L3 Ethernet switches
o New Internet connection via a DS3 circuit with CENIC
o New HVAC system with an IP-based monitoring and control system
• Summer 2007 Projects:
o Summer Institute Technology Training
o Installed replacement computers in library lab, architecture lab, writing
lab, multimedia lab
o Installed new Music Technology Lab monitors and server
o Installed new GIS software
o Installed new servers for Computer Science, Research, WebCT
o Installed additional network storage
o Reconfigured wireless controller for expansion of wireless access points
o Installed new laminator and slide converter in media services
o Rewired the Audio Recording Studio
o Reconfigured the Television Studio
o Remodeled the DVC Help Desk counter
o Installed new audio-video conferencing system at SRVC
29
2007-08
• Fall 2007 online headcount is 16.5% of college headcount and 7.6% of FTES
• Spring 2008 online headcount is 21.1% of college headcount and 9.0% of FTES
• DVC Website Redesign Project is underway
• Completed Standard IIIC Self-Study
• Replaced 70 faculty computers, 50 staff-manager computers, 30 printers.
• Installed AV in PL101, PL102, PL103, LA116, LA118, LA216, LA218, A201, PE Annex
• Helped develop faculty instructional videos for online access
• Microsoft Office 2007 Rollout
• Removed and replaced 117 computers in Learning Center for re-carpeting
• Moved SARS database from DVC to district office
• Dissertation research on student and faculty satisfaction with online courses
• Summer 2008 Projects
o Summer Institute Technology Training
o Performing Arts Center audio enhancements
o Replaced ~70 of 86 staff-manager computers and reissued ~25 computers
to part-time faculty and hourly staff offices
o Replaced lab computers in BFL-107, 108, 109, 213.
o Replaced student services computer lab in SSC-214
o Installed three smart classrooms for Athletics
2008-09
(July – Mar)
• New DVC Website went live (continuing to update)
• Web Curriculum System 2 went live (continuing to update)
• Provided staff training in OmniUpdate for new DVC website
• Installed SARS TRAK for PE and other SARS database/application development
• Research Office launched Student Learning Outcomes program (eSLO)
• Installed wireless throughout BFL, PS-South, Science Center, PE offices, Gym, PE
Portables, and portions of Art building
• Installed new Open Dental Lab network application
• Installed 11 replacement video projectors in Math building
• Installed 4 new smart classrooms in LA-119, LA-120, LA-220, Art
• Installed new virtual servers and storage system in ATC. Moved DVC LAB domain
controllers from physical to virtual servers.
• Replaced computer lab in ATC-108
• Installed new backup system for network servers and storage
• Reconfigured wireless access control system for SRVC
• Administered Technology Use Survey of Students, Faculty, Staff and Managers
• Participated in Statewide Online Student Retention Survey and Study
30
Appendix B: Technology Items from Program Reviews
2005-2009
The DVC Educational Master Plan 2007-2017 (DVC, 2007b) included a chapter on program assessment and department plans.
This section was reviewed by some members of the Planning Group as part of the needs assessment for this technology plan.
The review identified many technology-related items, some of which have general application to the Technology Master Plan.
As listed in Table 5, each of the technology items was reviewed for likely funding sources and likely staff support resources.
Those items which have X’s in the College Funding Source column and the IT&S Staff Support column are the most likely
candidates to be addressed in the Technology Master Plan (bold font). Those items which have X’s in the IT&S Staff Support
column are possible candidates to be addressed in the IT&S Program Review (italicized or bold font). However, in order for
an item to get fully implemented, it must first receive the funding and staff support it requires. This table is for planning and
discussion purposes and is not meant to be comprehensive, definitive, or 100% accurate. It does not necessarily reflect past,
present or future funding sources or staff support.
Table 5: Program review technology items taken from DVC Educational Master Plan 2007
Technology Items
Funding Source
Dept.
College
Staff Support
Dept.
IT&S
Training in emerging technologies
X
X
X
Latest equipment for specific disciplines
X
X
X
Software for office operations and instructional delivery
X
X
Update science laboratory equipment
X
Hiring additional staff and faculty
X
Availability of testing centers for online courses
X
Increasing retention and success for online students
X
X
X
X
X
Developing online courses for science classes with lab
requirements
X
More online student services for students
X
ePortfolios for Business students
X
X
X
X
X
X
X
X
X
X
X
Expand use of WebCT and podcasting for programs
X
X
More faculty training for online course development
X
X
Effective counseling to ensure students are ready for online
courses
X
X
Journalism links between print/online/podcasts/video
X
Virtual laboratory simulations for chemistry
X
X
X
Mathematics computer-assisted delivery
X
X
X
Engineering design and testing equipment
X
X
X
Library communication technologies
X
X
X
Same-day counseling appointments
X
X
FAFSA personal assistance
X
X
Student life communication options
X
X
X
X
X
Media services technology upgrades
X
X
X
X
Expansion of digital media for Art program
X
X
X
X
Digital photography program
X
X
X
X
Music technology expansion
X
X
X
X
X
Dental digital X-rays
X
X
X
Industrial technology
X
X
X
Energy management
X
X
X
Upgrade classroom and lecture hall equipment – LCD
projectors, audio systems, video players, screens
Expand wireless for PE
New audio technologies for PE
X
X
X
X
X
X
31
In addition, members of the Planning Group examined technology related items from instructional program reviews and
student service program reviews that were completed between 2006 and early 2009. These items are summarized in a similar manner in Table 6.
Table 6: Instructional and student service program review technology items (2006 to 2009)
Technology Items
Funding Source
Dept.
College
High resolution document image cameras for humanities’
classrooms
Replace classroom slide projectors
X
Improve smart classrooms for humanities
Staff Support
Dept.
IT&S
X
X
X
X
X
X
Improve communication methods for performing art requests
X
X
X
Improve drama related media and materials
Replace computers in instructional lab
X
X
X
More DVD/TV carts for drama
X
X
X
X
X
Provide a laboratory for students to learn to use presentation
technology
Digital recorders for speech classes
X
X
Performing arts stage technology
X
X
X
X
X
Make all English classrooms into smart classrooms
X
X
Upgrade computer lab
X
X
Support needs of departmental computer lab
X
X
Support specific software for departments
X
X
Upgrade smart classrooms
X
X
X
X
X
X
Expand wireless
Provide timely technology support in classrooms
X
Improve physical facilities of classrooms
X
Provide additional instructional technology support for faculty
X
X
X
X
Evaluate the need for online/hybrid courses in departments
X
X
Update student service technologies
X
X
X
Provide additional technology support for student services
X
X
X
X
X
Improve information resource access between SRVC and DVC
Expand document imaging to new student service departments
X
X
Consider Datatel support at the college
Develop online assessment tests for mathematics
X
X
X
Expand SARS TRAK to additional departments
X
Complete confirmation of SARS research data
32
X
X
X
X
X
X
X
X
X
Develop electronic forms and transactions to replace physical
forms and transactions when possible
X
X
Provide additional software training for staff
X
X
X
X
Provide more support for database applications such as SARS
X
Provide automated digital communications to students via
multiple channels – phone, email, text
X
X
X
X
X
X
Develop web portal for all student services
X
X
Use social networking sites for connecting with students
X
Develop customized databases for tracking student retention
and success
Provide laptops for student outreach
X
X
X
Ensure all printers are working
X
Assist with technology purchasing requests
X
Support video-conferencing to connect DVC and SRVC
X
Support innovative uses of technology by student services
X
33
X
X
X
Appendix C: Executive Summary of
Technology Use Survey 2009
A technology survey was administered to DVC students and employees between March 3rd and March 12th, 2009. A total
of 364 students and 240 employees responded to the survey. The employee survey results were disaggregated by faculty
and staff/managers. The purpose of the surveys was to conduct a needs-assessment of commonly used technologies for
teaching, learning, communications, research and operations. The results will help inform the priorities of the new Technology Master Plan and the administrative program review of Information Technology and Services.
The following table shows those resources which had the highest (90% +) and lowest (< 75%) overall satisfaction among
students, faculty, and staff-managers. The complete report lists the responses for all of the resources and is available
online at www.dvc.edu/technology.
Table 7: Technology survey items above 89% and below 75%
Students
Faculty
Staff and Managers
90% or more of the respondents were satisfied or very satisfied with the following:
• Advanced Technology
Center (95%)
• Lab Internet access (94%)
• Lab support from staff
(92%)
• Lab hours of operation
(91%)
• Computer hardware (91%)
• WebCT (90%)
• Lab software (90%)
• Availability of computers
in labs (90%)
Media checkout (99%)
Media deliveries (97%)
Lab Internet access (94%)
Lab hours of operation 92%)
Office network access (90%)
Staff development computer
lab (90%)
• Library catalog (ALICE) (90%)
•
•
•
•
•
•
• Media set-up for special
events (100%)
• P-drive (97%)
• S-drive (96%)
• Office Internet access (95%)
• Staff development computer
lab (92%)
• Lab Internet access (92%)
• Exchange/Outlook (92%)
• Outlook Web Access (90%)
Less than 75% of the respondents were satisfied or very satisfied with the following:
• Office hardware support (74%) • Office printer (74%)
• Classroom technology
• District website* (74%)
Nothing < 75%. The
support (73%)
• Outlook Web Access* (73%)
following <80%:
• Email storage* (71%)
• Laptop hook-up to projector
• DVC Help Desk (69%)
(71%)
• Faculty websites (77%)
• Computer replacement cycle
• Control of projectors sources
• Lab printing (76%)
(68%)
(70%)
• Classroom wireless (76%)
• Datatel* (67%)
• DVC Help Desk (70%)
• DVC website (66%)
• Computer hardware (67%)
• Office hardware support
• Office software training (66%)
(65%)
• Classroom technology support
• Office software training
(66%)
(55%)
• District Intranet* (64%)
• Office printer (64%)
• Voyager (faculty web pages
(63%)
• Classroom network access
(63%)
• DVC website (62%)
• Email storage* (57%)
• Wireless (45%)
• Computer replacement cycle
(44%)
• Datatel* (31%)
*District IT items will be communicated accordingly.
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The weighted average for satisfied and very satisfied responses was 86% for students, 75% for faculty,
and 81% for staff-managers. Based on all the survey results, the following issues will be addressed for
technology planning purposes:
• develop a responsive DVC Help Desk that handles all support requests in a timely manner;
• request more staff positions for Information and Technology Services;
• develop consistent computer replacement cycles for all employees;
• provide comprehensive wireless coverage throughout all college locations;
• provide more training in the use of software applications (e.g., Office, Datatel, Web, etc.) and classroom technologies;
• provide more email storage for all employees;
• improve the navigational structure and content of the new website – especially for faculty, staff, and
managers;
• address printer issues in computer labs and offices;
• encourage all faculty members to post information about their courses online;
• improve WebAdvisor issues such as slowness, timing out, log-in errors, and continue to work on
Datatel improvements.
The results of the survey indicated many other areas that should be considered for technology planning
at DVC. These include electronic forms, downloadable lectures, more online courses, better use of computer labs, more software in computer labs, more Macs in open labs, more tech support for classrooms,
video editing studio for faculty, digital whiteboards, tablet PCs, smart classrooms, more online support
for students, instant communication of class cancellations, high bandwidth network, expanded document imaging, more network applications, additional support of network applications, easier methods to
access resources from off-campus, and more IT staff. The remainder of this report includes a full description and analysis of the survey results and is available at www.dvc.edu/technology.
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Appendix D: Technology Policies and Procedures Reference
The following table lists the district and college technology related policies, procedures and guidelines.
It is updated at http://www.dvc.edu/technology.
Table 8: Technology policies, procedures, and guidelines
Policies and Procedures
Reference
Adoption/Revision
Acceptable Technology Use Policy
District Board Policy 5030
January 30, 2002
Acceptable Technology Use Procedures
District Board Policy 10.06
January 30, 2002
Active Directory Management
District Cooperative Agreement
1012.01
DVC Procedure 6102.01
2004
Computer Center: Priority Usage
Copyright Procedures For Printed and
Media Materials and Computer Software
District Curriculum and
Instruction Procedure 4003
October 25, 2000
DVC Online Course Guidelines
Leadership Council Approval
May 15, 2007
Email Distribution List
District Implementation Guide
2012.01
November 11, 2003
Mail and Communication Systems
DVC Procedure 5030.01
May 17, 2004
Password Protection Procedure
DVC Procedure 5030.03
April 24, 2006
Software Use Policy
District Board Policy 4006
January 30, 2002
Technology Purchase Standards and Process
DVC Procedure 5111.01
May 17, 2004
Websites
DVC Procedure 5030.02
May 17, 2004
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May 17, 2004
Appendix E: Technology Staff Baseline Model
For benchmarking purposes, the following table shows how many technical staff and managers are recommended to support
the computing, network, and application needs of DVC according to the Total Cost of Ownership (TCO) model that was published in the California Community College Technology II Plan (CCC_Chancellor’s_Office, 2000). For comparison, Table 9 shows
the recommended Full Time Equivalent (FTE) Staff, actual FTE Staff and unmet FTE Staff needs for specific technical categories.
This table is meant to serve as a benchmark comparison between the TCO Staff Baseline Model and DVC.
Table 9: Information technology staffing needs for DVC
Category
Assumptions
Level 1 Support
(PC support)
1 staff per 150 PCs
(2,000 PCs)
Application Development
2 staff per 12,000 FTES
(18,000 FTES)
Network and systems
administration
Recommended
Baseline FTE
Staff
13.33
Actual FTE Staff*
~ 5 IT department staff
~5 Non-IT department**
Unmet
FTE
Staff
3.33
3
1.5***
1.5
1 staff/300 PCs
(2,000 PCs)
6.66
1.66
5
Web Administration
1 staff per 12,000 FTES
(18,000 FTES)
1.5
0.75
0.75
Administrative Systems
Support (web, users
development of
applications)
1 staff per 12,000 FTES
(18,000 FTES)
1.5
0.75
0.75
Network Support
1 staff per 12,000 FTES
(18,000 FTES)
1.5
1
0.5
Technical Management
1 manager/500 PCs
(2,000 PCs)
4
1.5
2.5
31.5
17.2
14.3
TOTAL:
*These FTE staff numbers are approximations that will need further refinement for accuracy. The totals show a gap of about 14 FTE
to meet the baseline recommendations for technical staff and managers.
**For these computer lab technical staff, many of whom are assigned to non-technical managers, it is difficult to estimate what percent of their time is spent providing Level1 PC support versus other lab duties.
***This includes 1.0 FTE staff that reports to a non-technical manager.
This Technology Staffing Baseline Model does not address the need for instructional technology staff or media services. According
to the Technology Master Plan (Goal B), we will also need additional instructional technology staff.
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Appendix F: Summary of Technology Goals and Strategies
A.Student Access:
Provide secure student access to learning resources
and support services for all college locations.
A.1. Identity management
A.2. Computer lab operations
A.3. Computer lab hardware and software
A.4. Online courses and programs
A.5. Online learning and support services
A.6. Virtual desktop computing
D.Network Infrastructure:
Upgrade and maintain the network infrastructure to support comprehensive wireless, voice, video, and data communications with high availability and recoverability.
D.1. Wireless access
D.2. Network infrastructure standards
D.3. Network management
D.4. Network storage
D.5. Disaster recovery
D.6. Administrative server virtualization
B. Instructional Technology:
Support the success of all students through the
development of instructional technologies including
the delivery of instructional media for use on and
off-campus7.
E. Technology Support:
Provide ongoing training and technology support
services to meet the needs of students, faculty, staff and
managers.
B.1. Instructor support
E.1. DVC Help Desk
B.2. Online lectures
E.2. Service Level Agreements
B.3. Smart classrooms
E.3. Technical staff and managers
B.4. Instructional video
E.4. Technology training for operations and support
B.5. Student response systems
E.5. Technology training for learning and instruction
C.1. Custom application development
F. Digital Communications:
Develop and support multiple, digital, means of communications between the college, community and all
constituencies.
F.1. Unified communications
C.2. Network application support
F.2. District portal
C.3. Computer hardware and software standards
F.3. Website development
C.4. Network access from off-campus
F.4. Video conferencing
C.5. Printer standards and support
F.5. Time-sensitive notifications
C.6. Institutional software licenses
F.6. Emerging communications
C.7. Policies and procedures
C.Campus Computing:
Develop and improve secure computing systems to
increase institutional efficiencies and provide longterm support for campus computing needs.
7
Instructional materials must meet the electronic and information technology accessibility requirements of Section 508 and
be in compliance with copyright laws.
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This 3-D rendition of the DVC campus with regards to the surface elevation and selected buildings was designed by Gary Lyons for a class
project in GEOG 126- Advanced GIS at Diablo Valley College.
WWW.DVC.EDU
321 GOLF CLUB ROAD, PLEASANT HILL, CA 94523