A foundation of values
Imagine a workplace...
Everything that happens at USAA is based on our core
values. They are the foundation of how we do business
with our members and how we treat each other.
rich in a tradition of service,
benefits, and values.
Serving the People who Serve our Nation.
Our success as a company
That’s USAA.
demonstrates how well we work together
to accomplish our goals.
We operate in a
Service. Loyalty. Honesty. Integrity.
world-class environment of mutual
respect and support.
San Antonio, Texas
Norfolk, Virginia
Tampa, Florida
Sacramento, California
Colorado Springs, Colorado
Phoenix, Arizona
PRIDE Principles
London, England
In addition to the core values, USAA
employees identified these commonsense principles that describe the
everyday work environment at USAA.
Frankfurt, Germany
• Exceed Customer Expectations.
• Live the Golden Rule.
• Be a Leader.
• Participate and Contribute.
• Pursue Excellence.
• Work as a Team.
• Share Knowledge.
• Keep it Simple.
• Listen and Communicate.
• Have Fun!
usaa.com
A member-owned Fortune 500 company
providing financial services exclusively
to the military community.
USAA is an equal opportunity employer.
0000-1004
That’s
USAA.
As a company dedicated to facilitating the
financial security of members of the military
and their families, our success is due to
our most precious resource, our employees.
They are the heart and soul of our
member-service culture, which is the
envy of corporate America.
USAA is recognized not only for the
superior service we provide our members,
Our Mission
The mission of the association is to facilitate
the financial security of its members,
associates, and their families through
provision of a full range of highly competitive
financial products and services; in so doing,
USAA seeks to be the provider of choice
for the military community.
but also as one of the best places to work
in America. The strength of our corporate
culture and core-value philosophy is evident
in the way we serve our members and each
other as fellow employees.
The continued success of USAA, as a
provider of choice for the military community, and an employer of choice among
Fortune 500 companies, is dependent on
employing the right people in the right
positions. We welcome highly motivated,
bright, talented individuals into our
organization.
Bob Davis
Chairman and CEO
Our History
Our Members
Our Culture
It began on June 20, 1922, when a
group of 25 military officers gathered
to discuss their difficulties in obtaining
auto insurance, since they were considered “high risk.” From those humble
beginnings, USAA has grown into a
highly competitive financial services
company, adding life insurance, banking, investments, financial planning,
and many other member services.
USAA has the privilege to serve
members of the U.S. military and their
families. Since we were founded by
the military for the military, we are
intimately familiar with the lifestyle,
and can anticipate the special circumstances our members find themselves
in. That’s why our products and
services are designed to address those
unique needs. And why we emphasize
service – recruiting only the best
employees to provide our members
the superior service they deserve.
On that day in 1922, a legacy of service
was born. That service foundation,
along with our Core Values, defines
our workplace of employees dedicated
to collaborating as a team in serving
our members.
A foundation of values
Imagine a workplace...
Everything that happens at USAA is based on our core
values. They are the foundation of how we do business
with our members and how we treat each other.
rich in a tradition of service,
benefits, and values.
Serving the People who Serve our Nation.
Our success as a company
That’s USAA.
demonstrates how well we work together
to accomplish our goals.
We operate in a
Service. Loyalty. Honesty. Integrity.
world-class environment of mutual
respect and support.
San Antonio, Texas
Norfolk, Virginia
Tampa, Florida
Sacramento, California
Colorado Springs, Colorado
Phoenix, Arizona
PRIDE Principles
London, England
In addition to the core values, USAA
employees identified these commonsense principles that describe the
everyday work environment at USAA.
Frankfurt, Germany
• Exceed Customer Expectations.
• Live the Golden Rule.
• Be a Leader.
• Participate and Contribute.
• Pursue Excellence.
• Work as a Team.
• Share Knowledge.
• Keep it Simple.
• Listen and Communicate.
• Have Fun!
usaa.com
A member-owned Fortune 500 company
providing insurance and financial services
to the military community.
USAA is an equal opportunity employer.
0000-1004
That’s
USAA.
As a company dedicated to facilitating the
financial security of members of the military
and their families, our success is due to
our most precious resource, our employees.
They are the heart and soul of our
member-service culture, which is the
envy of corporate America.
USAA is recognized not only for the
superior service we provide our members,
Our Mission
The mission of the association is to facilitate
the financial security of its members,
associates, and their families through
provision of a full range of highly competitive
financial products and services; in so doing,
USAA seeks to be the provider of choice
for the military community.
but also as one of the best places to work
in America. The strength of our corporate
culture and core-value philosophy is evident
in the way we serve our members and each
other as fellow employees.
The continued success of USAA, as a
provider of choice for the military community, and an employer of choice among
Fortune 500 companies, is dependent on
employing the right people in the right
positions. We welcome highly motivated,
bright, talented individuals into our
organization.
Bob Davis
Chairman and CEO
Our History
Our Members
Our Culture
It began on June 20, 1922, when a
group of 25 military officers gathered
to discuss their difficulties in obtaining
auto insurance, since they were considered “high risk.” From those humble
beginnings, USAA has grown into a
highly competitive financial services
company, adding life insurance, banking, investments, financial planning,
and many other member services.
USAA has the privilege to serve
members of the U.S. military and their
families. Since we were founded by
the military for the military, we are
intimately familiar with the lifestyle,
and can anticipate the special circumstances our members find themselves
in. That’s why our products and
services are designed to address those
unique needs. And why we emphasize
service – recruiting only the best
employees to provide our members
the superior service they deserve.
On that day in 1922, a legacy of service
was born. That service foundation,
along with our Core Values, defines
our workplace of employees dedicated
to collaborating as a team in serving
our members.
A foundation of values
Everything that happens at USAA is based on our core
values. They are the foundation of how we do business
with our members and how we treat each other.
Service. Loyalty. Honesty. Integrity.
Imagine a workplace...
A foundation of values
rich in a tradition of service,
benefits, and values.
Everything that happens atOur
USAA
is based
on our core
success
as a company
values. They are the foundation of how we do business
demonstrates how well we work together
with our members and how we treat each other.
Serving the People who Serve our Nation.
That’s USAA.
to accomplish our goals.
Service. Loyalty. Honesty.
Integrity.
We operate
in a
world-class environment of mutual
respect and support.
San Antonio, Texas
Norfolk, Virginia
Tampa, Florida
Sacramento, California
Colorado Springs, Colorado
Phoenix, Arizona
PRIDE Principles
London, England
In addition to the core values, USAA
employees identified these commonsense principles that describe the
everyday work environment at USAA.
Frankfurt, Germany
• Exceed Customer Expectations.
• Live the Golden Rule.
• Be a Leader.
• Participate and Contribute.
• Pursue Excellence.
• Work as a Team.
• Share Knowledge.
• Keep it Simple.
• Listen and Communicate.
• Have Fun!
usaa.com
A member-owned Fortune 500 company
providing insurance and financial services
to the military community.
USAA is an equal opportunity employer.
0000-1004
A foundation of values
Imagine a workplace...
Everything that happens at USAA is based on our core
values. They are the foundation of how we do business
with our members and how we treat each other.
rich in a tradition of service,
benefits, and values.
Serving the People who Serve our Nation.
Our success as a company
That’s USAA.
demonstrates how well we work together
to accomplish our goals.
We operate in a
Service. Loyalty. Honesty. Integrity.
world-class environment of mutual
respect and support.
San Antonio, Texas
Norfolk, Virginia
Tampa, Florida
Sacramento, California
Colorado Springs, Colorado
Phoenix, Arizona
PRIDE Principles
London, England
In addition to the core values, USAA
employees identified these commonsense principles that describe the
everyday work environment at USAA.
Frankfurt, Germany
• Exceed Customer Expectations.
• Live the Golden Rule.
• Be a Leader.
• Participate and Contribute.
• Pursue Excellence.
• Work as a Team.
• Share Knowledge.
• Keep it Simple.
• Listen and Communicate.
• Have Fun!
usaa.com
A member-owned Fortune 500 company
providing insurance and financial services
to the military community.
USAA is an equal opportunity employer.
0000-1004
USAA Benefits
Benefits
Each employee has individual needs that change
from time to time. To help you take care of your
unique needs, USAA provides a full range of health,
wellness and financial security benefits that are truly
world class. A variety of on-site services and conveniences are also available to help you manage your
work and personal life.
Wealth-building benefits provide you with financial opportunities that can support you through your retirement years.
Well-being benefits support your physical and
emotional well-being.
Pension Plan
• 100% company paid
• Formula based on employee earnings and service
Medical plan
• Preferred Provider Organization (PPO)
Dental plan options
• Preferred Provider Organization (PPO)
• Dental Health Maintenance Organization (DHMO)
Vision service plan
401(k) plan
• Company matches dollar-for-dollar up to the first 6%
of your contributed salary
• 100% vested in Company matching contributions after
three years of service
• Multiple investment choices
• Pre-tax and after-tax employee contributions
Post-retirement medical, dental, and life insurance benefits
• Similar plan coverage as active employee medical
and dental
• Company pays most of coverage price
Work-life benefits will help you to manage life’s demands.
Flexible spending accounts
• Health care spending account
• Dependent care spending account
Access to USAA Products and Services
• Insurance, banking, investments, member services
Group life, accidental death and travel accident insurance
Business casual dress
Employee assistance plan
Dependent scholarships
Adoption assistance plan
Educational assistance program
• Educational assistance for college and professional
designations
• Study materials
Wellness benefits help you prevent health problems and
improve your health.
Preventive care benefits
• Routine well-person check-ups/exams
• Annual Health Risk Assessments (HRAs)
• On-site health screenings
• Age-specific medical prevention services
Disability benefits
• Short-term disability coverage
• Long-term disability coverage
Other wellness benefits (not available at all locations)
• CPR Classes
• Ergonomics
• Health screenings
• Nurse-administered allergy shots and immunizations
• Nursing mother's room
• Health education classes and seminars
• Health services clinics
• Massage therapy
• Physical therapy
• Recreation programs and facilities
• Smoking cessation benefits
• Fitness centers and benefits
• Weight management benefits
• Weight Watchers at Work program
• Wellness fairs
On-site child development centers
On-site conveniences
• Free secured and covered parking
• Company stores*
• Cafés and cafeterias*
• Van pool program*
• Post office*
• Employee travel agency
*At most locations
Paid time off program
• Option to buy and sell paid time off
Service awards
Work-life referral sources
This list is not intended to list every employee benefit.
Additional details are in the USAA Employee Handbook
and Benefit Summary Plan Descriptions.
USAA Career Opportunities
Career Opportunities
USAA has several areas through which we serve
our members — and where you will find a fully
rewarding career. They include:
Property and Casualty Insurance
As one of the nation’s most respected and well-managed
personal lines insurance providers, we go the extra mile to
deliver products efficiently with the highest level of quality
service and financial strength. No wonder we’ve been
awarded exceptional financial rankings from ratings groups
like Moody’s and Standard & Poor’s. Opportunities
include:
• Member Service Associate/Manager
• Underwriter
• Member Acquisition Representative
• Claims Representative/Manager (Auto/Property)
• Casualty Claims Adjuster/Examiner
• Actuary
• Property Claims Adjuster/Examiner
• Physical Damage Appraiser
Banking Services
Our highly competitive bank offers a full range of
financial products supported by world-class service as a
“branchless” institution. That may be why we’ve received
consistent “Superior” ratings for financial strength from
IDC Financial Publishing. Opportunities include:
• Bank/Mortgage Manager
• Mortgage Processor
• Mortgage Closer
• Home Loan Counselor
• Teller
• Collector
Investment Services
We carefully manage securities investments and mutual
funds for our membership. We carry out this responsibility by
overseeing 1.6 million mutual fund accounts and more than
240,000 brokerage accounts. Total assets under management
equal more than $55 billion. Opportunities include:
• Investment Account Services Associate/Analyst
• Investment Sales/Service Representative
Information Technology
Our strong focus on technology is one of the main
reasons USAA can provide world-class service to
members around the globe. We strive for 100 percent
availability 24 x 7, while processing more than 20
million computer transactions every single day. True
success in technology development and maintenance
takes people who are creative, technically proficient,
and constantly user-focused. Opportunities include:
• Security Analyst
• Database Administrator
• Systems Architect
• Systems Programmer
• Technical Project Manager
• Senior Design Analyst
• Technical Manager
Corporate Support
Teamwork. Without it, we wouldn’t be where we are
today. It’s all due to the efforts of the many dedicated people working “behind the scenes” in our various support
departments. Opportunities include:
• Legal Counsel
• Organizational Development
• Communications
• Corporate Finance
• Marketing
• Human Resources
• E-Commerce
• Fitness & Recreation
• Design & Construction
• Facilities Management
• Corporate Real Estate
• Security
• Procurement
• Transportation
Financial Planning Services
When our members need help planning for their financial
security, they call the experts in USAA's Financial
Planning Services. Our advisors and planners are a comprehensive resource on topics ranging from debt management to estate planning. Opportunities include:
• Financial Planner - CFP™
• Financial Advisor
• Financial Planning Associate
Life Insurance
Numbers talk. USAA’s Life Insurance Company manages
$166 billion of life insurance volume, and $11 billion in
owned and managed assets. But so does our service, which is
why we are ranked recognized as a top-rated company by
Worth personal finance magazine. Opportunities include:
• Life & Annuity Sales/Service Representative
• Actuary
• Underwriter
Alliance Services
To promote the well-being of our member households,
we also provide a merchandise catalog, and third-party
alliances for discounts on a variety of products and
services. This unique service expands our ability to meet
our members’ personal needs, while also strengthening their
relationship with USAA. Opportunities include:
• Gemologist
• Retail Marketing
• Retail Operations
• Buyer
• Vendor Account Management
USAA Awards
Awards
Continuing the Legacy
USAA regularly receives awards, recognition for excellence and superior ratings from
outside the company. Many of the most recent ones are listed below.
American Banker magazine
• 2001 “The Financial Services Reputation
Quotient” (USAA rated No. 1 financial
services company).
CIO magazine
• 2003 “CIO 100” honoring companies
that have the most resourceful IT practices.
Computerworld magazine
• 2001-2004 “Best Places to work in IT”
(USAA ranked 51 in 2004).
Fortune magazine
• 1995 -2004 “Fortune 500 Largest U.S.
Corporations” (USAA ranked 185 in
2004).
• 1997-2004 “America’s Most Admired
Companies.”
• 1998, 1999, 2000, 2001 “100 Best
Companies to Work for in America.”
InformationWeek magazine
• 2003 “InformationWeek 500”
(USAA ranked 337).
J.D. Power and Associates
• 1999-2002 “Best Initial Loan
Customer Satisfaction Award.”
• 1999-2001 “Award for Initial Auto
Loan Satisfaction.”
• 2000-2003 “National Auto Insurance
Study” measuring customer satisfaction
(In 2003, P&C received the highest score
of all companies measured).
• 2002 “Home Mortgage Customer
Satisfaction Study (highest ranking).
LATINA Style magazine
• 2001-2004 “50 best employers for
Hispanic females.”
National Association of Female Executives
• 2003 “Top 30 Companies for Executive
Women.”
Training magazine
• 2001-2003 “Training Top 50”
(USAA ranked 13 in 2003).
Ward Group
• 2003 ”Ward’s 50 Benchmark Group”
honoring top-performing insurance
companies (P&C has made the list
annually for the past 13 years, Life
Company for the past 10 years).
Working Mother magazine
• 2001-2004 “100 Best Companies for
Working Mothers.”
Robb Report Worth magazine
• 2000-2001 “Worth Readers’ Choice
Survey” (USAA ranked first for life, auto
and home insurance for 2001, and fifth
for brokerage service and mutual fund
families).
GI Jobs magazine
• 2003 “Top 10 Military-Friendly
Employers” (USAA ranked 6).
Industry Ratings
USAA Property and Casualty Insurance Group
A.M. Best
Superior (A++)
Moody’s
Exceptional (Aaa)
Standard & Poor’s
Extremely Strong (AAA)
USAA Life Insurance Company
A.M. Best
Superior (A++)
Moody’s
Exceptional (Aa1)
Standard & Poor’s
Extremely Strong (AAA)
USAA Federal Savings Bank
Sheshunoff Information Services, Inc.
Top 10% of peer group
IDC Financial Publishing
Superior (72 consecutive ratings)