CIW E-Commerce Specialist
Web sites utilized
Web sites utilized
The following table lists the Web site URLs that are referenced in the lessons, and required in labs or
optional labs throughout the course.
Note: URLs that are referenced in labs, optional labs and other student activities appear
highlighted in yellow.
Web Site Name
URL
Lesson/Section, Lab or Optional Lab
CIW E-Commerce Specialist v1.0 — Coursebook
CIW
www.CIWcertified.com
Front Matter/Course Description
CIW Online
http://education.certificationpartners.com/ciw/
Front Matter/Courseware
CIW
www.CIWcertified.com
Classroom Setup Guide/Before You Begin
Microsoft Download Center —
Windows Server 2003 Service
Pack 2 (32-bit x86)
www.microsoft.com/downloads/d
etails.aspx?FamilyID=95ac1610c232-4644-b828c55eec605d55&DisplayLang=en
Classroom Setup Guide/Download
Instructions
Microsoft Download Center
www.microsoft.com/downloads/S
earch.aspx?displaylang=en
Classroom Setup Guide/Download
Instructions
Microsoft Download Center —
Microsoft SQL Server 2005
Service Pack 2
www.microsoft.com/downloads/d
etails.aspx?FamilyID=d07219b21e23-49c8-8f0c63fa18f26d3a&DisplayLang=en
Classroom Setup Guide/Download
Instructions
Microsoft Download Center —
Commerce Server 2007
Service Pack 2 – Enterprise
Edition
www.microsoft.com/downloads/d
etails.aspx?FamilyId=9A50CFDCE983-4359-86DE5AE9F6A5A806&displaylang=en
Classroom Setup Guide/Download
Instructions
Microsoft Download Center —
Commerce Server 2007 Starter
Site – Release 2
www.microsoft.com/downloads/d
etails.aspx?familyid=10F9C18E3E15-4AB9-9C40A424876D1630&displaylang=en
Classroom Setup Guide/Download
Instructions
Almyta Systems
www.almyta.com
Classroom Setup Guide/Download
Instructions
Imagos Software —
WebReporter
www.imagossoftware.com/webre
porter
Classroom Setup Guide/Download
Instructions
Paessler
www.paessler.com
Classroom Setup Guide/Download
Instructions
Adobe
www.adobe.com
Classroom Setup Guide/Download
Instructions
Adobe
www.adobe.com
Classroom Setup Guide/Setup Instructions
AOL.com — Netscape
www.netscape.com
Classroom Setup Guide/Setup Instructions
Mozilla Firefox
www.mozilla.org/products/firefox
Classroom Setup Guide/Setup Instructions
CIW Online
http://education.certificationpartners.com/ciw/
Classroom Setup Guide/Setup Instructions
Microsoft
www.microsoft.com
Classroom Setup Guide/Setup Instructions
Mozilla Firefox
www.mozilla.com
Classroom Setup Guide/Setup Instructions
National Center for
Supercomputing Applications
www.ncsa.edu
Lesson 1/Introduction to Web Commerce
(Instructor Note)
Travelocity.com
www.travelocity.com
Lesson 1/Introduction to Web Commerce
© 2011 Certification Partners, LLC. — All Rights Reserved.
Version 1.0
CIW E-Commerce Specialist
Web sites utilized
Web Site Name
URL
Lesson/Section, Lab or Optional Lab
Dell Inc.
www.dell.com
Lesson 1/Introduction to Web Commerce
Barnes & Noble
www.barnesandnoble.com
Lesson 1/Introduction to Web Commerce
Habitat For Humanity Gift
Shop
www.habitatstoreonline.com
Lesson 1/Introduction to Web Commerce
Internet World Stats
www.internetworldstats.com
Lesson 1/Impetus for Web Commerce
Global Reach
http://glreach.com/globstats/
Lesson 1/Impetus for Web Commerce
VeriSign — Domain Name
Industry Brief
www.verisign.com/Resources/Na
ming_Services_Resources/Domain
_Name_Industry_Brief/index.html
Lesson 1/Impetus for Web Commerce
Internet Systems Consortium
Inc.
www.isc.org/index.pl?/ops/ds/
Lesson 1/Impetus for Web Commerce
Pew Internet and American
Life Project
www.pewinternet.org/trends.asp
#demographics
Lesson 1/Impetus for Web Commerce
ClickZ Network
www.clickz.com
Lesson 1/Impetus for Web Commerce
IDC
www.idc.com
Lesson 1/Impetus for Web Commerce
(Instructor Note)
Pew Internet and American
Life Project
www.pewinternet.org/trends.asp
#demographics
Lesson 1/Impetus for Web Commerce
ClickZ Network
www.clickz.com
Lab 1-1: Exploring e-commerce trend and
statistics Web sites
ECommerce-Guide
www.ecommerce-guide.com/
Lab 1-1: Exploring e-commerce trend and
statistics Web sites
E-Commerce Times
www.ecommercetimes.com
Lab 1-1: Exploring e-commerce trend and
statistics Web sites
Internet Retailer
www.internetretailer.com
Lab 1-1: Exploring e-commerce trend and
statistics Web sites
Habitat For Humanity Gift
Shop
www.habitatstoreonline.com
Lab 1-2: Viewing the Habitat For Humanity
Gift Shop Web site
Forrester Research
www.forrester.com
Lesson 1/Types of Electronic Commerce
(Instructor Note)
Works
www.works.com
Lab 1-3: Locating and viewing a B2B Web site
Barnes & Noble
www.barnesandnoble.com
Lab 1-4: Locating and viewing a B2C Web site
Apple iTunes
www.itunes.com
Lesson 1/Microcommerce and
Macrocommerce
Napster
www.napster.com
Lesson 1/Microcommerce and
Macrocommerce
The National Fraud
Information Center (NFIC)
www.fraud.org
Lesson 1/Drawbacks of Electronic Commerce
(Instructor Note)
Habitat For Humanity Gift
Shop
www.habitatstoreonline.com
Lab 1-5: Reviewing electronic commerce
basics
Microsoft Small Business
Center
www.microsoft.com/smallbusines
s/bc/default.mspx
Lesson 1/E-Commerce Solutions (Instructor
Note)
ShopFactory
www.shopfactory.com
Lesson 1/E-Commerce Solutions
Verio
www.verio.com
Lab 1-6: Viewing an instant storefront option
CompareWebHosts.com
www.comparewebhosts.com
Lab 1-6: Viewing an instant storefront option
(Instructor Note)
© 2011 Certification Partners, LLC. — All Rights Reserved.
Version 1.0
CIW E-Commerce Specialist
Web sites utilized
Web Site Name
URL
Lesson/Section, Lab or Optional Lab
Apache
www.apache.org
Lesson 1/Web Storefront Hardware and
Software
Netcraft Web Server Survey
http://news.netcraft.com/archive
s/web_server_survey.html
Lesson 1/Web Storefront Hardware and
Software (Instructor Note)
iTransact Inc.
www.itransact.com
Lesson 1/Ingredients of a Web Storefront
VeriSign
www.verisign.com
Lesson 1/Ingredients of a Web Storefront
VeriSign — SSL Certificates
Support
https://knowledge.verisign.com/s
upport/ssl-certificatessupport/index.html
Lab 1-7: Viewing a site secured with SSL
Entrust
www.entrust.com
Lab 1-7: Viewing a site secured with SSL
(Instructor Note)
GlobalSign
www.globalsign.com
Lab 1-7: Viewing a site secured with SSL
(Instructor Note)
Kyberpass
www.kyberpass.com
Lab 1-7: Viewing a site secured with SSL
(Instructor Note)
Aquent
www.aquent.com
Lesson 1/Site Implementation (Instructor
Note)
eGain
www.egain.com
Lesson 1/Site Implementation (Instructor
Note)
Siebel
www.siebel.com
Lesson 1/Site Implementation (Instructor
Note)
Habitat For Humanity Gift
Shop
www.habitatstoreonline.com
Optional Lab 1-1: Evaluating the Habitat For
Humanity Gift Shop
Travelocity.com
www.travelocity.com
Optional Lab 1-1: Evaluating the Habitat For
Humanity Gift Shop
Dell Inc.
www.dell.com
Optional Lab 1-1: Evaluating the Habitat For
Humanity Gift Shop
Barnes & Noble
www.barnesandnoble.com
Optional Lab 1-1: Evaluating the Habitat For
Humanity Gift Shop
Apple iTunes
www.apple.com/itunes
Optional Lab 1-2: Exploring microcommerce
on the Web
New York Times Archives
www.nytimes.com
Optional Lab 1-2: Exploring microcommerce
on the Web
W3C — Micro Payment
Transfer Protocol (MPTP)
www.w3c.org/ecommerce/microp
ayments
Optional Lab 1-2: Exploring microcommerce
on the Web
Paystone
www.paystone.com
Optional Lab 1-2: Exploring microcommerce
on the Web
Mattel
www.mattel.com
Lesson 2/Electronic Publishing
U.S. Department of Justice —
Computer Crime and
Intellectual Property Section
www.cybercrime.gov/ip.html
Lesson 2/Intellectual Property Issues
(Instructor Note)
U.S. Department of Justice —
Man Indicted For Auctioning
Pirated Software On Ebay
www.cybercrime.gov/niemi_indict.
htm
Lesson 2/Intellectual Property Issues
(Instructor Note)
U.S. Copyright Office — FAQ
www.copyright.gov/faq.html
Lesson 2/Intellectual Property Issues
U.S. Copyright Office
www.loc.gov/copyright
Lesson 2/Intellectual Property Issues
U.S. Department of Justice —
Computer Crime and
Intellectual Property Section
www.cybercrime.gov/
Lesson 2/Intellectual Property Issues
© 2011 Certification Partners, LLC. — All Rights Reserved.
Version 1.0
CIW E-Commerce Specialist
Web sites utilized
Web Site Name
URL
Lesson/Section, Lab or Optional Lab
Yahoo! Directory
dir.yahoo.com
Lab 2-1: Examining electronic commerce law
U.S. Department of Justice —
Copyright Felony Act
www.cybercrime.gov/iplaws.htm
Lab 2-1: Examining electronic commerce law
(Instructor Note)
Copyright Term and the Public
Domain in the United States
www.copyright.cornell.edu/trainin
g/Hirtle_Public_Domain.htm
Lesson 2/Copyright, Trademark and Patent
Issues
BitLaw Legal Resource
www.bitlaw.com
Lesson 2/Copyright, Trademark and Patent
Issues
Napster
www.napster.com
Lesson 2/Copyright, Trademark and Patent
Issues (Instructor Note)
Xequte — Bringing Down a
Copycat Site
www.xequte.com/fraud/
Lesson 2/Copyright, Trademark and Patent
Issues (Instructor Note)
fakegifts.com
www.fakegifts.com
Lesson 2/Copyright, Trademark and Patent
Issues (Instructor Note)
U.S. Department of Justice —
Press Release
www.cybercrime.gov/Dipadova_pl
ea.htm
Lesson 2/Copyright, Trademark and Patent
Issues (Instructor Note)
Intermatic
www.intermatic.com
Lesson 2/Copyright, Trademark and Patent
Issues
Kaplan
www.kaplan.com
Lesson 2/Copyright, Trademark and Patent
Issues
WIPO — World Intellectual
Property Organization
www.wipo.int
Lesson 2/Copyright, Trademark and Patent
Issues
U.S. Department of Justice —
NET Act
www.usdoj.gov/criminal/cybercri
me/netsum.htm
Lesson 2/Copyright, Trademark and Patent
Issues
Digital Millennium Copyright
Act
www.eff.org/IP/DMCA/hr2281_d
mca_law_19981020_pl105304.html
Lesson 2/Copyright, Trademark and Patent
Issues (Instructor Note)
Switchboard
www.switchboard.com
Lesson 2/Privacy and Confidentiality
411.com
www.411.com
Lesson 2/Privacy and Confidentiality
Center for Democracy and
Technology
www.cdt.org
Lesson 2/Privacy and Confidentiality
Computer Security Resource
Center
http://csrc.nist.gov
Lesson 2/Privacy and Confidentiality
Electronic Privacy Information
Center
www.epic.org
Lesson 2/Privacy and Confidentiality
Yahoo! People Search
people.yahoo.com
Lab 2-2: Searching for personal information
on the Internet
Google
Google.com
Lab 2-2: Searching for personal information
on the Internet
Switchboard
Switchboard.com
Lab 2-2: Searching for personal information
on the Internet
Bigfoot
Bigfoot.com
Lab 2-2: Searching for personal information
on the Internet
LexisNexis
www.lexis.com/
Lab 2-2: Searching for personal information
on the Internet
Ask.com
www.ask.com
Lab 2-2: Searching for personal information
on the Internet
California Office of Privacy
Protection
www.privacy.ca.gov
Lesson 2/Privacy and Confidentiality
(Instructor Note)
© 2011 Certification Partners, LLC. — All Rights Reserved.
Version 1.0
CIW E-Commerce Specialist
Web sites utilized
Web Site Name
URL
Lesson/Section, Lab or Optional Lab
The Commission on Online
Child Protection
www.ftc.gov/opa/2000/04/copp
a1.htm
Lesson 2/Privacy and Confidentiality
Welocalize
www.welocalize.com
Lab 2-3: Selling Habitat For Humanity
products in Europe
Yahoo! Babel Fish
http://babelfish.altavista.com/
Lab 2-3: Selling Habitat For Humanity
products in Europe
European Union (EU)
http://europa.eu.int/comm/trade
/index_en.htm
Lab 2-3: Selling Habitat For Humanity
products in Europe
Yahoo! Finance — Currency
Conversion
http://quote.yahoo.com/m3
Lab 2-3: Selling Habitat For Humanity
products in Europe
NoInternetTax.org
www.nointernettax.org
Lesson 2/Internet Taxation (Instructor Note)
Advisory Commission on
Electronic Commerce
www.ecommercecommission.org
Lesson 2/Internet Taxation
Imex Exchange
www.imex.com
Lesson 2/Customs and E-Commerce
Federation of International
Trade Associations
www.fita.org
Lesson 2/Customs and E-Commerce
Asia-Pacific Economic
Cooperation
www.apecsec.org.sg
Lesson 2/Customs and E-Commerce
World Customs Organization
www.wcoomd.org
Lesson 2/Customs and E-Commerce
United States Customs and
Border Protection
www.customs.ustreas.gov
Lesson 2/Customs and E-Commerce
FedEx Trade Networks (World
Tariff)
www.worldtariff.com
Lesson 2/Tariffs and E-Commerce
USAExportImport
www.usaexportimport.com
Lesson 2/Tariffs and E-Commerce
United States International
Trade Commission (USITC)
www.usitc.gov
Lesson 2/Tariffs and E-Commerce
USITC — tariff and trade data
http://dataweb.usitc.gov/scripts/
tariff_current.asp
Lab 2-4: Researching tariff data on the
Internet
USITC — Official Harmonized
Tariff Schedule
www.usitc.gov/tata/hts/index.ht
m
Lab 2-4: Researching tariff data on the
Internet
OpSec — GenuOne
www.opsecsecurity.com
Lesson 2/Protecting a Brand
eWatch
www.ewatch.com
Lesson 2/Protecting a Brand
Cyveillance
www.cyveillance.com
Lesson 2/Protecting a Brand
Habitat For Humanity Gift
Shop
www.habitatstoreonline.com
Optional Lab 2-1: Examining legal issues with
Habitat For Humanity
Travelocity.com
www.travelocity.com
Optional Lab 2-1: Examining legal issues with
Habitat For Humanity
Dell Inc.
www.dell.com
Optional Lab 2-1: Examining legal issues with
Habitat For Humanity
Barnes & Noble
www.barnesandnoble.com
Optional Lab 2-1: Examining legal issues with
Habitat For Humanity
Amazon.com
Amazon.com
Lesson 3/Web Marketing Benefits (Instructor
Note)
Cisco — Corporate Overview
http://newsroom.cisco.com/dlls/
company_overview.html
Lesson 3/Examples of Successful Web
Marketing (Instructor Note)
Amazon.com
Amazon.com
Lesson 3/Examples of Successful Web
Marketing
© 2011 Certification Partners, LLC. — All Rights Reserved.
Version 1.0
CIW E-Commerce Specialist
Web sites utilized
Web Site Name
URL
Lesson/Section, Lab or Optional Lab
Dell
www.dell.com
Lab 3-1: Examining customer service options
on the Internet
Dell
www.dell.com
Lab 3-2: Determining market globalization
efforts and plans
Barnes & Noble
www.barnesandnoble.com
Lab 3-2: Determining market globalization
efforts and plans
Habitat For Humanity Gift
Shop
www.habitatstoreonline.com
Lab 3-3: Introducing new products on the
Internet
Habitat For Humanity Gift
Shop
www.habitatstoreonline.com
Lab 3-4: Determining automation benefits for
an e-commerce site
Search Engine Watch
http://searchenginewatch.com
Lesson 3/Web Marketing Strategies
Pew Internet & American Life
Project
www.pewinternet.org
Lab 3-5: Exploring demographics
Yahoo! Directory — Internet
Statistics and Demographics
http://dir.yahoo.com/Computers_
and_Internet/Internet/Statistics_a
nd_Demographics/
Lab 3-5: Exploring demographics
i.think inc
www.ithinkinc.com
Lesson 3/Identifying Your Target Market
MindField
www.mindfieldonline.com
Lesson 3/Identifying Your Target Market
InsightExpress
www.insightexpress.com
Lesson 3/Identifying Your Target Market
Perseus
www.perseus.com
Lesson 3/Identifying Your Target Market
Grapevine
www.grapevinesurveys.com
Lesson 3/Identifying Your Target Market
Amazon.com
Amazon.com
Activity 3-1: Evaluating a successful Web
marketing strategy
Travelocity
www.travelocity.com
Optional Lab 3-1: Assessing the feasibility of
marketing goals
iMedia Connection
www.imediaconnection.com/conte
nt/3972.asp
Lesson 4/Online Promotion Overview
ClickZ Network Solutions for
Marketers
www.clickz.com
Lesson 4/Online Promotion Overview
Interactive Advertising Bureau
(IAB)
www.iab.net
Lesson 4/Online Promotion Overview
Coalition for Advertising
Supported Information and
Entertainment (CASIE)
www.casie.org
Lesson 4/Banner Ads
Bluestreak
www.bluestreak.com
Lesson 4/Banner Ads
IAB — Ad Unit Guidelines
www.iab.net/standards/adunits.
asp
Lesson 4/Banner Ads
Yahoo!
www.yahoo.com
Lesson 4/Banner Ads
Professional Golfers'
Association
www.pga.com
Lesson 4/Banner Ads
Yahoo!
www.yahoo.com
Lab 4-1: Determining ad rates at individual
sites
Excite
www.excite.com
Lab 4-1: Determining ad rates at individual
sites
Local Launch!
www.locallaunch.com/
Lesson 4/Advertising Representatives
Winstar Interactive Media
www.winstarinteractive.com
Lab 4-2: Visiting an advertising
representative Web site
© 2011 Certification Partners, LLC. — All Rights Reserved.
Version 1.0
CIW E-Commerce Specialist
Web sites utilized
Web Site Name
URL
Lesson/Section, Lab or Optional Lab
HitExchange
www.hitx.net
Lesson 4/Banner Ad Exchange Networks
Impressionz
www.impressionz.com
Lesson 4/Banner Ad Exchange Networks
LinkBuddies
www.linkbuddies.com
Lab 4-3: Visiting a banner ad exchange
program
Amazon.com
www.amazon.com
Lesson 4/Referrer Programs
Barnes & Noble
www.barnesandnoble.com
Lesson 4/Referrer Programs
BestBuyDirect
www.bestbuydirect.com
Lesson 4/Referrer Programs
Webworker
www.referralincome.com
Lesson 4/Referrer Programs
Managerial Technologies
Libraries
www.mtclibraries.com
Lesson 4/Referrer Programs
Internet Marketing Register
www.marketing-register.com
Lesson 4/Referrer Programs
Amazon.com
www.amazon.com
Lab 4-4: Using a referrer program
iMedia Connection
www.imediaconnection.com/conte
nt/3656.asp
Lesson 4/Blogs and Blogads (Instructor Note)
Technorati
www.technorati.com
Lesson 4/Blogs and Blogads
iMedia Connection
www.imediaconnection.com/conte
nt/3162.asp
Lesson 4/Blogs and Blogads
Blogads
www.blogads.com
Lesson 4/Blogs and Blogads
IAB
www.iab.net/iab_products_and_i
ndustry_services/1421
Lesson 4/Pop-Up and Related Ads
CheckM8 Inc.
www.checkm8.com
Lesson 4/Pop-Up and Related Ads
iMedia Connection
www.imediaconnection.com/conte
nt/3730.asp
Lesson 4/Pop-Up and Related Ads (Instructor
Note)
Site Promoter
www.sitepromoter.com
Lesson 4/Search Engine Placement
WebPosition
www.webposition.com
Lesson 4/Search Engine Placement
AddWeb
www.cyberspacehq.com
Lesson 4/Search Engine Placement
AddPro
www.addpro.com/man_submit.ht
m
Lesson 4/Search Engine Placement
Microsoft Business for Small &
Midsize Companies
www.microsoft.com/smallbusines
s/hub.mspx
Lab 4-5: Using a search-engine placement
service
SearchEngines.com
www.searchengines.com/URLsub
mission.html
Lab 4-5: Using a search-engine placement
service
SearchEngineWatch.com
www.searchenginewatch.com
Lab 4-5: Using a search-engine placement
service
JafSoft Limited
www.jafsoft.com/searchengines/
webbots.html
Lesson 4/<Meta> Tags and Search Engines
WebReference.com
www.webreference.com/internet/
software/agents.html
Lesson 4/<Meta> Tags and Search Engines
Web Robots Database
www.robotstxt.org/wc/active.html
Lesson 4/<Meta> Tags and Search Engines
Fun with Words
http://rinkworks.com/words/mis
spelled.shtml
Lesson 4/<Meta> Tags and Search Engines
Marketleap
www.marketleap.com/services/fr
eetools/default.htm
Lesson 4/<Meta> Tags and Search Engines
Search Engine Watch
www.searchenginewatch.com
Lesson 4/<Meta> Tags and Search Engines
MetaSpy
www.metaspy.com
Lesson 4/<Meta> Tags and Search Engines
© 2011 Certification Partners, LLC. — All Rights Reserved.
Version 1.0
CIW E-Commerce Specialist
Web sites utilized
Web Site Name
URL
Lesson/Section, Lab or Optional Lab
Search Engine Watch —
Search Engine Placement Tips
www.searchenginewatch.com/we
bmasters/tips.html
Lesson 4/<Meta> Tags and Search Engines
PCWorld — Spammer
Sentenced to Nine Years in
Jail
www.pcworld.com/news/article/
0,aid,118493,00.asp
Lesson 4/E-Mail and Marketing
Opt-in Email Marketing
www.opt-in-email-marketing.org
Lesson 4/E-Mail and Marketing
WSPromotion
www.wspromotion.com
Lesson 4/E-Mail and Marketing
Constant Contact
www.constantcontact.com
Lesson 4/E-Mail and Marketing
DART for Advertisers
www.doubleclick.com
Lesson 4/Ad Performance Evaluation
eXTReMe Tracking
www.extreme-dm.com
Lesson 4/Ad Performance Evaluation
Dynamic Logic
www.dynamiclogic.com
Lesson 4/Ad Performance Evaluation
MyComputer
www.mycomputer.com
Lab 4-6: Examining tracking service data
Bag Media
www.bagmedia.co.uk
Lesson 4/Offline Product Promotion
Java Jacket
www.javajacket.com
Lesson 4/Offline Product Promotion
Microsoft Small Business
Center
www.microsoft.com/smallbusines
s/products/online/hub.mspx
Lesson 4/Ad Campaign Implementation
E-centives
www.e-centives.com
Lesson 4/Ad Campaign Implementation
MyPoints
www.mypoints.com
Lesson 4/Ad Campaign Implementation
Microsoft Small Business
Center
www.microsoft.com/smallbusines
s/products/ online/hub.mspx
Lab 4-7: Examining business hub services
Site Promoter
www.sitepromoter.com
Optional Lab 4-1: Evaluating a Web site's
keyword development and placement
WebPosition
www.webposition.com
Optional Lab 4-1: Evaluating a Web site's
keyword development and placement
AddWeb
www.cyberspacehq.com
Optional Lab 4-1: Evaluating a Web site's
keyword development and placement
User Interface Engineering —
Putting Context into Context
www.uie.com/articles/putting_co
ntext_into_context/
Lesson 5/Usability Testing
User Interface Engineering —
Three Important Benefits of
Personas
www.uie.com/articles/benefits_of
_personas/
Lesson 5/Usability Testing (Instructor Note)
User Interface Engineering —
Usability Testing Best
Practices
www.uie.com/articles/molich_inte
rview/
Lesson 5/Usability Testing (Instructor Note)
Dell
www.dell.com
Lab 5-1: Using personas and role playing to
analyze site usability
Wine.com
Wine.com
Lesson 5/Designing the Site Hierarchy
Barnes & Noble
www.barnesandnoble.com
Lab 5-2: Analyzing site usability and
hierarchy
Dell
www.dell.com
Lab 5-3: Analyzing screen flow
Barnes & Noble
www.barnesandnoble.com
Lab 5-3: Analyzing screen flow
Habitat For Humanity Gift
Shop
www.habitatstoreonline.com
Activity 5-1: Using personas and role-playing
to increase site usability
Jakob Nielsen's Web site —
Beyond Accessibility: Treating
Users with Disabilities as
People
www.useit.com/alertbox/200111
11.html
Optional Lab 5-1: Considering usability
issues for people with disabilities
© 2011 Certification Partners, LLC. — All Rights Reserved.
Version 1.0
CIW E-Commerce Specialist
Web sites utilized
Web Site Name
URL
Lesson/Section, Lab or Optional Lab
Target.com
www.target.com
Optional Lab 5-1: Considering usability
issues for people with disabilities
Chicago Transit Authority
www.transitchicago.com
Optional Lab 5-1: Considering usability
issues for people with disabilities
Dell
www.dell.com
Optional Lab 5-1: Considering usability
issues for people with disabilities
Usability News — Feature:
Attitudes to Web Accessibility
www.usabilitynews.com/news/ar
ticle1321.asp
Optional Lab 5-1: Considering usability
issues for people with disabilities
Oracle/PeopleSoft
www.peoplesoft.com
Lesson 6/Customer Relationship
Management
Microsoft SQL Server
www.microsoft.com/sql
Lesson 6/Customer Relationship
Management
MicroStrategy
www.microstrategy.com
Lesson 6/Customer Relationship
Management
MicroStrategy
www.microstrategy.com
Lab 6-1: Evaluating a CRM application suite
mIRC — Founding IRC
www.mirc.co.uk/help/jarkko1.ht
ml
Lesson 6/Customer Service Tools and
Methodology
LiveAssistance
www.liveassistant.com
Lesson 6/Customer Service Tools and
Methodology
LivePerson
www.liveperson.com
Lesson 6/Customer Service Tools and
Methodology
Live2Support
www.live2support.com
Lesson 6/Customer Service Tools and
Methodology
Liveassist.com
www.liveassist.com
Lesson 6/Customer Service Tools and
Methodology
Incoming Calls Management
Institute (ICMI)
www.incoming.com
Lesson 6/Customer Service Tools and
Methodology
GlobalPhone WebCallback
www.webcallback.com
Lesson 6/Customer Service Tools and
Methodology
NetCall Telecom
www.netcall.com
Lesson 6/Customer Service Tools and
Methodology
Net2Phone
web.net2phone.com
Lesson 6/Customer Service Tools and
Methodology (Instructor Note)
Vonage
www.vonage.com
Lesson 6/Customer Service Tools and
Methodology (Instructor Note)
eGain
www.egain.com
Lesson 6/Customer Service Tools and
Methodology
Teleglobe
www.itxc.com
Lesson 6/Customer Service Tools and
Methodology
InterCall
www.intercall.com
Lesson 6/Customer Service Tools and
Methodology
Linktivity (WebInteractive)
www.linktivity.com
Lesson 6/Customer Service Tools and
Methodology
Kolabora
www.kolabora.com
Lesson 6/Customer Service Tools and
Methodology
Cisco Systems®
www.cisco.com
Lesson 6/Customer Service Tools and
Methodology
24-7 INtouch
www.24-7intouch.com
Lesson 6/Customer Service Tools and
Methodology
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Version 1.0
CIW E-Commerce Specialist
Web sites utilized
Web Site Name
URL
Lesson/Section, Lab or Optional Lab
FormRouter.NET
www.formrouter.com
Lesson 6/Customer Service Tools and
Methodology
Vanguard Vista
www.vista-survey.com
Lesson 6/Customer Service Tools and
Methodology
FormSite.com
www.formsite.com
Lesson 6/Customer Service Tools and
Methodology
FormMail.com
www.formmail.com
Lesson 6/Customer Service Tools and
Methodology
24-7 INtouch
www.24-7intouch.com
Lab 6-2: Using synchronous and
asynchronous support tools
FAQ Manager Professional
www.FAQ-Manager-Pro.com
Lesson 6/Customer Service Tools and
Methodology
Talisma KnowledgeBase.net
www.knowledgebase.net
Lesson 6/Customer Service Tools and
Methodology
Novo Solutions
www.novosolutions.com
Lesson 6/Customer Service Tools and
Methodology
InfoStreet StreetSmart
www.infostreet.com
Lesson 6/Customer Service Tools and
Methodology
LivePerson
www.liveperson.com
Lesson 6/Customer Service Tools and
Methodology
RightAnswers
www.rightanswers.com
Lesson 6/Customer Service Tools and
Methodology
Adobe — RoboHelp
www.adobe.com/products/robohe
lp/
Lesson 6/Customer Service Tools and
Methodology
Adobe — RoboHelp
www.adobe.com/products/robohe
lp/
Lab 6-3: Examining self-service support
methods
Intelliseek
www.intelliseek.com
Lesson 6/E-Service Action Plan
CustomerSat
www.customersat.com
Lesson 6/E-Service Action Plan
Inquisite Web Survey System
www.inquisite.com
Lesson 6/E-Service Action Plan
Golden Hills Software
(SurveyGold)
www.surveygold.com
Lesson 6/E-Service Action Plan
Amazon.com
Amazon.com
Lesson 6/Integrating CRM and Customer
Service
SAP Global
www.sap.com
Lesson 6/Integrating CRM and Customer
Service
NetCall
www.netcall.com
Optional Lab 6-1: Using customer-service call
initiation
NetCall — Certification
Partners
http://my.hyperphonelink.com/
hpl/hyperphone.asp?id=135931
Optional Lab 6-1: Using customer-service call
initiation
eMarketer Inc.
www.emarketer.com
Lesson 7/B2B E-Business Overview
eMarketer Inc.
www.emarketer.com
Lesson 7/E-Commerce Fundamentals
E-Commerce Times
www.ecommercetimes.com
Lesson 7/E-Commerce Fundamentals
eCommerce Info Center
www.ecominfocenter.com
Lesson 7/E-Commerce Fundamentals
Supplychain.org
www.supplychain.org
Lesson 7/Business Concepts
SAP
www.sap.com
Lesson 7/Business Concepts
i2
www.i2.com
Lesson 7/Business Concepts
Ariba
www.ariba.com
Lesson 7/Business Concepts
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Version 1.0
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Web sites utilized
Web Site Name
URL
Lesson/Section, Lab or Optional Lab
National Aeronautics and
Space Administration (NASA)
Office of Procurement
www.hq.nasa.gov/office/procure
ment
Lesson 7/Business Concepts
South Dakota Office of
Procurement Management
www.state.sd.us/boa/opm/
Lesson 7/Business Concepts
Department for Constitutional
Affairs
www.dca.gov.uk/procurement/
Lesson 7/Business Concepts
DAVACO Sourcing
www.davacosourcing.com
Lesson 7/Business Concepts
Verian Technologies
www.verian.com
Lesson 7/Business Concepts
National Institute of
Governmental Purchasing Inc.
www.nigp.org
Lesson 7/Business Concepts
Service Management Europe
www.servicemanagement.co.uk
Lesson 7/Business Concepts
Everest Software
www.everestsoftwareinc.com/ind
ex.asp
Lesson 7/Business Concepts
System ID Warehouse
www.systemid.com
Lesson 7/Business Concepts
KCSI (SIMMS)
www.kcsi.ca
Lesson 7/Business Concepts
Disano Systems Group Inc.
www.disano.com
Lesson 7/Business Concepts
Lumberjack Software
www.lumberjack.com
Lesson 7/Business Concepts
freightquote.com
www.freightquote.com
Lesson 7/Business Concepts
Traffic Management Inc.
www.trafficmgmt.com
Lesson 7/Business Concepts
UPS
www.ups.com
Lesson 7/Business Concepts
DHL
www.dhl.com
Lesson 7/Business Concepts
Federal Express
www.fedex.com
Lesson 7/Business Concepts
Ariba
www.ariba.com
Lab 7-1: Investigating business management
solutions
PartMiner
www.partminer.com
Lesson 7/Internet Marketplaces
DoveBid
www.dovebid.com
Lesson 7/Internet Marketplaces
Liquidation.com
www.liquidation.com
Lesson 7/Internet Marketplaces
TechListings.net
www.techlistings.net
Lesson 7/Internet Marketplaces
AsianProducts
www.asianproducts.com
Lesson 7/Internet Marketplaces
Kellysearch
www.kellysearch.com
Lesson 7/Internet Marketplaces
Ashland
www.ashchem.com
Lesson 7/Internet Marketplaces
OfficeMax
www.officemax.com
Lesson 7/Internet Marketplaces
Ariba
www.ariba.com
Lesson 7/Internet Marketplaces
Verticalnet
www.verticalnet.com
Lesson 7/Internet Marketplaces
Dell — Premier
http://premier.dell.com
Lesson 7/Internet Marketplaces
Covisint
www.covisint.com
Lesson 7/Internet Marketplaces
Dairy.com
www.dairy.com
Lesson 7/Internet Marketplaces
Band-X
www.band-x.com/en/
Lesson 7/Internet Marketplaces
Maryland Software Industry
Consortium
www.choosemaryland.org/datace
nter/bizsupport/consortia/details
4.asp
Lesson 7/Internet Marketplaces
Liquidation.com
www.liquidation.com
Lab 7-2: Exploring Internet marketplace sites
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Version 1.0
CIW E-Commerce Specialist
Web sites utilized
Web Site Name
URL
Lesson/Section, Lab or Optional Lab
BravoSolution
www.bravosolutionus.com/home.
asp
Lab 7-2: Exploring Internet marketplace sites
Dairy.com
www.dairy.com
Lab 7-2: Exploring Internet marketplace sites
The Internet Engineering Task
Force (IETF) — EDI Meets the
Internet
www.ietf.org/rfc/rfc1865.txt?num
ber=1865
Lesson 7/Electronic Data Interchange (EDI)
Data Interchange Standards
Association (DISA)
www.disa.org
Lesson 7/Electronic Data Interchange (EDI)
Accredited Standards
Committee (ASC) X12
www.x12.org/x12org
Lesson 7/Electronic Data Interchange (EDI)
United Nations Economic
Commission for Europe
(UNECE)
www.unece.org/trade/untdid/we
lcome.htm
Lesson 7/Electronic Data Interchange (EDI)
Regulatory Electronic
Commerce for the Petroleum
Industry (REGS)
www.regsedi.com
Lesson 7/Electronic Data Interchange (EDI)
DISA
www.disa.org
Lab 7-3: Researching EDI standards
Accredited Standards
Committee (ASC) X12
www.x12.org/x12org
Lab 7-3: Researching EDI standards
Advanced Data Exchange
www.adx.com
Lesson 7/Electronic Data Interchange (EDI)
Global eXchange Services
www.geis.com
Lesson 7/Electronic Data Interchange (EDI)
Peregrine Systems
www.peregrine.com
Lesson 7/Electronic Data Interchange (EDI)
SAP
www.sap.com
Lesson 7/Electronic Data Interchange (EDI)
Microsoft — BizTalk Server
www.microsoft.com/biztalk
Lesson 7/Electronic Data Interchange (EDI)
Adobe Flash Player
www.adobe.com/shockwave/dow
nload/download.cgi?P1_Prod_Ver
sion=ShockwaveFlash
Lab 7-4: Previewing a simulated EDI
transaction
Advanced Data Exchange
www.adx.com
Lab 7-4: Previewing a simulated EDI
transaction
Openbuy.org
www.openbuy.org
Lesson 7/Open Buying on the Internet (OBI)
(Instructor Note)
Adobe
www.adobe.com
Lesson 7/Open Buying on the Internet
Cover Pages — Internet Open
Trading Protocol (IOTP)
http://xml.coverpages.org/otp.ht
ml
Lesson 7/Open Trading Protocol (OTP)
Universal Description,
Discovery and Integration
(UDDI) protocol
www.uddi.org
Lesson 7/Web Services
EUROPAGES
www.europages.co.uk
Optional Lab 7-1: Demonstrating eprocurement
PayPal
www.paypal.com
Lesson 8/Outsourcing Site Creation Packages
MerchandiZer
www.merchandizer.com
Lesson 8/Online Outsourcing Solutions
123 eCart
www.123eCart.com
Lesson 8/Online Outsourcing Solutions
Yahoo! Small Business
http://smallbusiness.yahoo.com/
merchant/compare.php
Lesson 8/Online Outsourcing Solutions
123 eCart
www.123eCart.com
Lab 8-1: Comparing instant storefront
options
Yahoo! Shopping
http://shopping.yahoo.com
Lab 8-1: Comparing instant storefront
options
© 2011 Certification Partners, LLC. — All Rights Reserved.
Version 1.0
CIW E-Commerce Specialist
Web sites utilized
Web Site Name
URL
Lesson/Section, Lab or Optional Lab
123 eCart
www.123eCart.com
Lab 8-2: Registering for a 123 eCart trial
store
123 eCart
www.123eCart.com
Lab 8-3: Building an online storefront site
123 eCart
www.123eCart.com
Lab 8-4: Adding shopping-cart details
AutomatedShops — ShopZone
www.automatedshops.com
Lesson 8/Mid-Level Offline Storefront
Products
Smith Micro — WebDNA
webdna.smithmicro.com
Lesson 8/Mid-Level Offline Storefront
Products
ShopFactory
www.shopfactory.com
Lesson 8/Mid-Level Offline Storefront
Products
Earthstores.com
Earthstores.com
Lab 8-6: Creating a new Web site with
ShopFactory (Instructor Note)
InternetCommerce.com
www.internetcommerce.com
Lesson 8/High-Level Offline Storefront
Products
Sterling Commerce
www.sterlingcommerce.com
Lesson 8/High-Level Offline Storefront
Products
AnServ
http://anserv.com/
Lesson 8/Auctions: The Other E-Commerce
Option
Beyond Solutions
www.beyondsolutions.com
Lesson 8/Auctions: The Other E-Commerce
Option
PHP ProBid Professional
Auction Software
www.phpprobid.com
Lesson 8/Auctions: The Other E-Commerce
Option
PHP Auction XL
www.phpauction.org/
Lesson 8/Auctions: The Other E-Commerce
Option
Beyond Solutions
www.beyondsolutions.com/demo_
links.html
Optional Lab 8-1: Exploring online auction
software
W3C — XHTML2 Working
Group Home Page
www.w3.org/MarkUp/
Lesson 9/Web Server Overview (Instructor
Note)
Netcraft
news.netcraft.com
Lesson 9/Web Server Overview
Microsoft — Internet
Information Services (IIS)
www.microsoft.com/windowsserv
er2003/iis/
Lab 9-1: Evaluating IIS 6.0
Habitat For Humanity Gift
Shop
www.habitatgiftshop.com
Lesson 9/IIS 6.0 Preparation
Habitat For Humanity Gift
Shop
us.habitatgiftshop.com
Lesson 9/IIS 6.0 Preparation
Habitat For Humanity Gift
Shop
mexico.habitatgiftshop.com
Lesson 9/IIS 6.0 Preparation
Habitat For Humanity Gift
Shop
canada.habitatgiftshop.com
Lesson 9/IIS 6.0 Preparation
Habitat For Humanity Gift
Shop
us.habitatgiftshop.com
Lesson 9/IIS 6.0 Configuration
Habitat For Humanity Gift
Shop
mexico.habitatgiftshop.com
Lesson 9/IIS 6.0 Configuration
Habitat For Humanity Gift
Shop
canada.habitatgiftshop.com
Lesson 9/IIS 6.0 Configuration
Sun Microsystems
www.sun.com
Lesson 9/Sun Java System Web Server 6.1
Open Source Initiative
www.opensource.org/docs/definit
ion.php
Lesson 9/Open-Source Solutions
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Version 1.0
CIW E-Commerce Specialist
Web sites utilized
Web Site Name
URL
Lesson/Section, Lab or Optional Lab
Apache Software Foundation
www.apache.org
Lesson 9/Open-Source Solutions
Savant
http://savant.sourceforge.net
Lesson 9/Open-Source Solutions
Zope
www.zope.org
Lesson 9/Open-Source Solutions
osCommerce
www.oscommerce.com
Lesson 9/Open-Source Solutions
Linux Help
www.linuxhelp.ca/guides/lamp/
Lesson 9/Open-Source Solutions
Apache Friends
www.apachefriends.org/en/
Lesson 9/Open-Source Solutions
Apache HTTP Server Project
http://httpd.apache.org/downloa
d
Lesson 9/Open-Source Solutions
Apache Software Foundation
www.apache.org
Lab 9-4: Comparing Web servers
Sun Microsystems
www.sun.com
Lab 9-4: Comparing Web servers
Linux Help
www.linuxhelp.ca/guides/lamp/
Lesson 9/Application project
Apache Friends
www.apachefriends.org/en/
Lesson 9/Application project
osCommerce
www.oscommerce.com
Optional Lab 9-1: Examining osCommerce
The Open Group
www.opengroup.org
Lesson 10/Database Servers
The Open Group — SQL: The
Standard and the Language
www.opengroup.org/public/tech/
datam/sql.htm
Lesson 10/Database Servers
Transaction Processing
Performance Council (TPC)
www.tpc.org
Lesson 10/Database Servers (Instructor Note)
Oracle — Oracle Database 11g
www.oracle.com/database/index.
html
Lesson 10/Database Servers
MySQL
www.mysql.com/products/
Lesson 10/Database Servers
Apache Xindice
xml.apache.org/xindice
Lesson 10/Database Servers
Microsoft SQL Server
www.microsoft.com/sql/
Lesson 10/Database Servers
Microsoft SQL Server
www.microsoft.com/sql/prodinfo/
features/compare-features.mspx
Lesson 10/Database Servers
Adobe Dreamweaver
www.adobe.com/products/dream
weaver/
Lesson 10/Commerce Site Development
IBM WebSphere
www306.ibm.com/software/webspher
e
Lesson 10/Commerce Site Development
Oracle
www.sun.com/software
Lesson 10/Commerce Site Development
Oracle — Sun ONE Integration
Server B2B Edition
www.sun.com/software/products
/integration_srvr_b2b/home_int_b
2b.xml
Lesson 10/Commerce Site Development
NetSuite
www.netsuite.com
Lesson 10/Commerce Site Development
osCommerce
www.oscommerce.com
Lesson 10/Commerce Site Development
Microsoft Commerce Server
www.microsoft.com/commerceser
ver
Lesson 10/Commerce Site Development
Microsoft Windows Update
www.update.microsoft.com/windo
wsupdate
Lab 10-2: Preparing for Commerce Server
2007 installation
Microsoft Download Center —
Microsoft .NET Framework
Version 2.0 Redistributable
Package (x86)
http://go.microsoft.com/fwlink/?L
inkID=56645
Lab 10-2: Preparing for Commerce Server
2007 installation
CNET
www.cnet.com
Optional Lab 10-1: Researching reviews of ecommerce development tools
© 2011 Certification Partners, LLC. — All Rights Reserved.
Version 1.0
CIW E-Commerce Specialist
Web sites utilized
Web Site Name
URL
Lesson/Section, Lab or Optional Lab
KnowledgeStorm
www.knowledgestorm.com
Optional Lab 10-1: Researching reviews of ecommerce development tools
ZDNet
www.zdnet.com
Optional Lab 10-1: Researching reviews of ecommerce development tools
Microsoft Download Center —
Commerce Server 2007 Starter
Site - Release 2
www.microsoft.com/downloads/d
etails.aspx?familyid=10F9C18E3E15-4AB9-9C40A424876D1630&displaylang=en
Lesson 11/Building Commerce Solutions
Microsoft Download Center
www.microsoft.com/downloads
Lesson 11/Building Commerce Solutions
(Instructor Note)
Microsoft Download Center —
Commerce Server 2007 Starter
Site - Release 2
www.microsoft.com/downloads/d
etails.aspx?familyid=10F9C18E3E15-4AB9-9C40A424876D1630&displaylang=en
Lab 11-1: Preparing for site creation
Microsoft Download Center —
Internet Information Services
(IIS) 6.0 Resource Kit Tools
http://go.microsoft.com/fwlink/?L
inkID=59276
Lab 11-3: Configuring Commerce Server 2007
security requirements
Mitel
www.mitel.com
Lesson 11/Commerce Site Management
Vonage
www.vonage.com
Lesson 11/Commerce Site Management
Tata Communications
www.tatacommunications.com
Lesson 11/Commerce Site Management
Microsoft Outlook
www.microsoft.com/outlook/
Lesson 11/Commerce Site Management
TimeTrade Systems Inc.
www.timetrade.com
Lesson 11/Commerce Site Management
Meeting Maker Inc.
www.meetingmaker.com
Lesson 11/Commerce Site Management
ICQ
www.icq.com
Lesson 11/Commerce Site Management
ICQ2Go
go.icq.com
Lesson 11/Commerce Site Management
Yahoo! Messenger
http://messenger.yahoo.com
Lesson 11/Commerce Site Management
MSN Messenger
http://messenger.msn.com
Lesson 11/Commerce Site Management
AOL Instant Messenger
www.aim.com
Lesson 11/Commerce Site Management
WebEx
www.webex.com
Lesson 11/Commerce Site Management
Genesys
www.genesys.com
Lesson 11/Commerce Site Management
Netspoke
www.netspoke.com
Lesson 11/Commerce Site Management
Windows NetMeeting
www.microsoft.com/windows/net
meeting/
Lesson 11/Commerce Site Management
HelpMeeting
www.helpmeeting.com
Lesson 11/Commerce Site Management
Centra
www.centra.com
Lesson 11/Commerce Site Management
Eddie Bauer
www.eddiebauer.com
Lab 12-1: Examining an online catalog
Compiere
www.compiere.org
Lesson 13/Inventory Systems
AdvanceWare
www.advanceware.net
Lesson 13/Inventory Systems
Almyta Systems
http://systems.almyta.com
Lesson 13/Inventory Systems
osCommerce
www.oscommerce.com
Lesson 13/Inventory Systems
AdvanceWare
www.advanceware.net
Lab 13-1: Investigating inventory
management applications
Compiere
www.compiere.org
Lab 13-1: Investigating inventory
management applications
TalentSoft
www.talentsoft.com
Lesson 13/Order System Implementation
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Version 1.0
CIW E-Commerce Specialist
Web sites utilized
Web Site Name
URL
Lesson/Section, Lab or Optional Lab
OnlineStore
www.online-store.co.uk
Lesson 13/Order System Implementation
PayPal
www.paypal.com
Lesson 13/Order System Implementation
WebAsyst Shop-Script
www.shop-script.com
Lesson 13/Order System Implementation
Almyta
www.almyta.com
Optional Lab 13-1: Installing an open-source
commerce server
Internet Merchant Account
www.internet-merchantaccount.com
Lab 14-1: Comparing merchant accounts
Authorize.Net
www.authorizeit.com
Lab 14-1: Comparing merchant accounts
ClearCommerce
www.clearcommerce.com
Lesson 14/Credit Card Processing
CyberSource
www.cybersource.com
Lesson 14/Credit Card Processing
DataCash
www.datacash.com
Lesson 14/Credit Card Processing
Emergis
www.emergis.com/en/
Lesson 14/Credit Card Processing
Electronic Payment Exchange
www.epx.com
Lesson 14/Credit Card Processing
iBill
www.ibill.com
Lesson 14/Credit Card Processing
ReD
www.redplc.com
Lesson 14/Credit Card Processing
Trintech
www.trintech.com
Lesson 14/Credit Card Processing
VeriFone
www.verifone.com
Lesson 14/Credit Card Processing
VeriSign
www.verisign.com
Lesson 14/Credit Card Processing
YourPay
www.yourpay.com
Lesson 14/Credit Card Processing
CyberSource
www.cybersource.com
Lab 14-2: Reviewing CyberSource payment
gateway features
PayPal
www.paypal.com
Lab 14-3: Evaluating PayPal as a payment
option
National Automated Clearing
House Association (NACHA)
www.nacha.org
Lesson 14/Online Check Processing
ITI Internet Services —
PayByCheck
www.paybycheck.com
Lesson 14/Online Check Processing
(Instructor Note)
iBill
www.ibill.com
Lesson 14/Online Check Processing
(Instructor Note)
eCheck2000
www.echeck2000.com
Lesson 14/Online Check Processing
(Instructor Note)
Electracash
www.electracash.com
Lesson 14/Online Check Processing
(Instructor Note)
TeleCheck
www.telecheck.com
Lab 14-4: Processing checks online
FirstData
FirstData.com
Lab 14-4: Processing checks online
VeriSign
www.verisign.com/support/payfl
ow/fraud/fraudPrevention.html
Lesson 14/Preventing Fraud (Instructor Note)
PayPal
www.paypal.com
Lab 14-5: Selecting a service that supports
fraud prevention
CyberSource
www.cybersource.com
Lab 14-5: Selecting a service that supports
fraud prevention
VeriSign
www.verisign.com
Optional Lab 14-1: Evaluating VeriSign
services
Travelocity
www.travelocity.com
Lab 15-1: Investigating e-mail support
methods
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Version 1.0
CIW E-Commerce Specialist
Web sites utilized
Web Site Name
URL
Lesson/Section, Lab or Optional Lab
Barnes & Noble
www.barnesandnoble.com
Lab 15-1: Investigating e-mail support
methods
Dell
www.dell.com
Lab 15-1: Investigating e-mail support
methods
DMXReady
www.dmxready.com
Lesson 15/Frequently Asked Questions (FAQ)
Implementation
FAQ Manager Professional
www.faq-manager-pro.com
Lesson 15/Frequently Asked Questions (FAQ)
Implementation
piFAQ
pifaq.sourceforge.net
Lesson 15/Frequently Asked Questions (FAQ)
Implementation
HelpDesk
www.helpdesk.com
Lesson 15/Knowledge Base
AskIt!
www.askit.com
Lesson 15/Knowledge Base
myKB
www.mykb.com
Lesson 15/Knowledge Base
InstantASP
www.instantasp.co.uk
Lesson 15/Knowledge Base
Novo Solutions
www.novosolutions.com
Lesson 15/Knowledge Base
Lore (Pineapple Technologies)
www.pineappletechnologies.com/
products/lore
Lesson 15/Knowledge Base
Talisma
www.knowledgebase.net
Lesson 15/Knowledge Base
RightAnswers
www.rightanswers.com
Lesson 15/Knowledge Base
InstantASP
www.instantasp.co.uk
Lab 15-2: Exploring a knowledge base demo
InstantASP
www.instantasp.co.uk
Lesson 15/Application project
Novo Solutions
www.novosolutions.com
Lesson 15/Application project
Lore (Pineapple Technologies)
www.pineappletechnologies.com/
products/lore
Lesson 15/Application project
Dell
www.dell.com
Activity 15-1: Comparing multiple support
options
Travelocity
www.travelocity.com
Activity 15-1: Comparing multiple support
options
Barnes & Noble
www.barnesandnoble.com
Activity 15-1: Comparing multiple support
options
Habitat For Humanity Gift
Shop
www.habitatgiftshop.com
Activity 15-1: Comparing multiple support
options
Lore (Pineapple Technologies)
www.pineappletechnologies.com/
products/lore
Optional Lab 15-1: Investigating knowledge
base support options
International
Telecommunication Union
(ITU)
www.itu.int
Lesson 16/X.509 Standard (Instructor Note)
VeriSign
www.verisign.com
Lesson 16/VeriSign
VeriSign — SSL Certificates
www.verisign.com/productsservices/securityservices/ssl/page_006492.html
Lesson 16/VeriSign
Apache-SSL
www.apache-ssl.org
Lesson 16/Obtaining Certificates
VeriSign
www.verisign.com
Lab 16-1: Generating an SSL server
certificate request
Habitat For Humanity Gift
Shop — orderinfo directory
https://www.habitatgiftshop.com
/orderinfo
Lesson 16/Installing Certificates
© 2011 Certification Partners, LLC. — All Rights Reserved.
Version 1.0
CIW E-Commerce Specialist
Web sites utilized
Web Site Name
URL
Lesson/Section, Lab or Optional Lab
VeriSign — Free Trial SSL
Certificate
www.verisign.com/server/trial/fa
q/index.html
Lab 16-2: Installing the VeriSign certificate
VeriSign — Installation
Instructions for SSL
Certificates
www.verisign.com/support/install
/index.html#trial
Lab 16-2: Installing the VeriSign certificate
Anti-Phishing Working Group
www.antiphishing.org/
Lesson 16/Identifying Attack Types
Forensico.com — About
Computer Forensics
www.forensico.com/aboutcomput
erforensics.html
Lesson 16/E-Commerce Forensic Techniques
(Instructor Note)
Interwise
www.interwise.com
Lesson 17/Distance-Learning Essentials
iLinc Communications
www.learnlinc.com
Lesson 17/Distance-Learning Essentials
Adobe Acrobat Connect Pro
www.adobe.com/products/acroba
tconnectpro/
Lesson 17/Distance-Learning Essentials
Microsoft — Live Meeting
office.microsoft.com/enus/livemeeting/FX101729061033
.aspx
Lesson 17/Distance-Learning Essentials
Blackboard
www.blackboard.com
Lesson 17/Distance-Learning Essentials
GuiWeb
www.guiweb.com
Lesson 17/Distance-Learning Essentials
Moodle
www.moodle.org
Lesson 17/Distance-Learning Essentials
Learning Circuits
www.learningcircuits.org
Lesson 17/E-Learning Content (Instructor
Note)
Learning Circuits — "A Little
Fun Goes a Long Way" by
William Powell
www.learningcircuits.org/NR/exe
res/88B0DE45-05FB-4B20-94EA10C12B0F4D19.htm
Lesson 17/E-Learning Content
Mindflash
www.mindflash.com
Lab 17-1: Evaluating an online course
Advanced Distributed
Learning (ADL)
www.adlnet.org/index.cfm?fuseac
tion=abtadl
Lesson 17/Reusable Learning Objects
PRO-ductivity Systems
www.pro-ductivity.com
Lesson 17/Reusable Learning Objects
Generation21 Learning
Systems
www.gen21.com
Lesson 17/Reusable Learning Objects
Cornerstone OnDemand
www.cornerstoneondemand.com
Lesson 17/Reusable Learning Objects
RWD Technologies
www.rwd.com
Lesson 17/Reusable Learning Objects
Mindflash
www.mindflash.com
Lesson 17/Reusable Learning Objects
Eedo
www.eedo.com/
Lesson 17/Reusable Learning Objects
Knowledge Management
Solutions Inc.
www.kmsi.us/
Lesson 17/Reusable Learning Objects
ePath Learning
www.epathlearning.com/
Lesson 17/Reusable Learning Objects
ATutor
www.atutor.ca/
Lesson 17/Reusable Learning Objects
ASTD — Learning Circuits
www.learningcircuits.org/2004/m
ay2004/0405_Trends.htm
Lesson 17/Reusable Learning Objects
PRO-ductivity Systems
www.pro-ductivity.com
Lab 17-2: Evaluating LMS and LCMS
software
Generation21 Learning
Systems
www.gen21.com
Lab 17-2: Evaluating LMS and LCMS
software
Atutor — Learning Content
Management System
www.atutor.ca
Lab 17-2: Evaluating LMS and LCMS
software
Learning Circuits
www.learningcircuits.org
Lesson 17/Application project
© 2011 Certification Partners, LLC. — All Rights Reserved.
Version 1.0
CIW E-Commerce Specialist
Web sites utilized
Web Site Name
URL
Lesson/Section, Lab or Optional Lab
Interwise
www.interwise.com
Optional Lab 17-1: Comparing Webinarbased distance-learning providers
iLinc Communications
www.learnlinc.com
Optional Lab 17-1: Comparing Webinarbased distance-learning providers
Adobe Acrobat Connect Pro
www.adobe.com/products/acroba
tconnectpro
Optional Lab 17-1: Comparing Webinarbased distance-learning providers
Adobe Breeze
www.adobe.com/support/docume
ntation/en/breeze
Optional Lab 17-1: Comparing Webinarbased distance-learning providers
Live Meeting
http://main.placeware.com
Optional Lab 17-1: Comparing Webinarbased distance-learning providers
Blackboard
www.blackboard.com
Optional Lab 17-2: Comparing
course/seminar-based distance-learning
providers
GuiWeb
www.guiweb.com
Optional Lab 17-2: Comparing
course/seminar-based distance-learning
providers
Moodle
www.moodle.org
Optional Lab 17-2: Comparing
course/seminar-based distance-learning
providers
W3C — Extended Log File
Format
www.w3.org/TR/WD-logfile.html
Lab 18-1: Viewing IIS log files (Instructor
Note)
AccessWatch
www.accesswatch.com
Lesson 18/Logging and Trend Analysis
Imagos Software —
WebReporter
www.imagossoftware.com/webre
porter
Lesson 18/Logging and Trend Analysis
WebTrends
www.WebTrends.com
Lesson 18/Logging and Trend Analysis
Imagos Software —
WebReporter
www.imagossoftware.com/webre
porter
Lab 18-2: Installing log analyzer software
Radview — WebLOAD
www.radview.com
Lesson 18/Performance-Monitoring Tools
Paessler — Webserver Stress
Tool
www.paessler.com
Lesson 18/Performance-Monitoring Tools
Mindcraft — NetPoint
www.mindcraft.com
Lesson 18/Performance-Monitoring Tools
Paessler — Webserver Stress
Tool
www.paessler.com
Lab 18-5: Testing site traffic capabilities
CIW
http://www.ciwcertified.com
Lab 18-5: Testing site traffic capabilities
Radview — WebLOAD
www.radview.com
Optional Lab 18-1: Comparing Web server
load capabilities
Paessler — Webserver Stress
Tool
www.paessler.com
Optional Lab 18-1: Comparing Web server
load capabilities
Mindcraft — NetPoint
www.mindcraft.com
Optional Lab 18-1: Comparing Web server
load capabilities
CIW Online
http://education.certificationpartners.com/ciw/
Supplemental Files Contents
CIW E-Commerce Specialist v1.0 — Supplemental Files
Prometric
http://securereg3.prometric.com/
Appendix A: CIW E-Commerce Specialist
Objectives and Locations
VUE
www.vue.com/
Appendix A: CIW E-Commerce Specialist
Objectives and Locations
© 2011 Certification Partners, LLC. — All Rights Reserved.
Version 1.0
CIW E-Commerce Specialist
Web sites utilized
Web Site Name
URL
Lesson/Section, Lab or Optional Lab
CIW
www.CIWcertified.com/
Appendix A: CIW E-Commerce Specialist
Objectives and Locations
Internet World Stats
www.internetworldstats.com
Appendix C: Electronic Commerce Internet
Resources
Verisign
www.verisign.com
Appendix C: Electronic Commerce Internet
Resources
Internet World Stats
www.isc.org
Appendix C: Electronic Commerce Internet
Resources
Pew Internet
www.pewinternet.org
Appendix C: Electronic Commerce Internet
Resources
ClickZ
www.clickz.com
Appendix C: Electronic Commerce Internet
Resources
IDC
www.idc.com
Appendix C: Electronic Commerce Internet
Resources
ecommerce-guide.com
www.ecommerce-guide.com
Appendix C: Electronic Commerce Internet
Resources
E-Commerce Times
www.ecommercetimes.com
Appendix C: Electronic Commerce Internet
Resources
Internet Retailer
www.internetretailer.com
Appendix C: Electronic Commerce Internet
Resources
Netcraft
http://news.netcraft.com
Appendix C: Electronic Commerce Internet
Resources
Yahoo! Directory
http://dir.yahoo.com/Computers_
and_Internet/Internet/Statistics_a
nd_Demographics
Appendix C: Electronic Commerce Internet
Resources
CheckM8
www.checkm8.com
Appendix C: Electronic Commerce Internet
Resources
eMarketer
www.emarketer.com
Appendix C: Electronic Commerce Internet
Resources
eCommerce Info Center
www.ecominfocenter.com
Appendix C: Electronic Commerce Internet
Resources
NACHA
www.nacha.org
Appendix C: Electronic Commerce Internet
Resources
Inter Market Group
www.intermarketgroup.com
Appendix C: Electronic Commerce Internet
Resources
UsabilityNews.com
www.usabilitynews.com
Appendix C: Electronic Commerce Internet
Resources
User Interface Engineering
www.uie.com
Appendix C: Electronic Commerce Internet
Resources
useit.com
www.useit.com
Appendix C: Electronic Commerce Internet
Resources
Consona
www.serviceware.com
Appendix C: Electronic Commerce Internet
Resources
Oracle
www.oracle.com
Appendix C: Electronic Commerce Internet
Resources
Microsoft SQL Server
www.microsoft.com/sql
Appendix C: Electronic Commerce Internet
Resources
MicroStrategy
www.microstrategy.com
Appendix C: Electronic Commerce Internet
Resources
© 2011 Certification Partners, LLC. — All Rights Reserved.
Version 1.0
CIW E-Commerce Specialist
Web sites utilized
Web Site Name
URL
Lesson/Section, Lab or Optional Lab
MarketTools CustomerSat
www.customersat.com
Appendix C: Electronic Commerce Internet
Resources
Inquisite
www.inquisite.com
Appendix C: Electronic Commerce Internet
Resources
Golden Hills Software —
SurveyGold
www.surveygold.com
Appendix C: Electronic Commerce Internet
Resources
SAP
www.sap.com
Appendix C: Electronic Commerce Internet
Resources
DMXReady
www.dmxready.com
Appendix C: Electronic Commerce Internet
Resources
FAQ Manager Pro
www.faq-manager-pro.com
Appendix C: Electronic Commerce Internet
Resources
piFAQ
http://pifaq.sourceforge.net
Appendix C: Electronic Commerce Internet
Resources
AskIt.com
www.askit.com
Appendix C: Electronic Commerce Internet
Resources
myKB
www.mykb.com
Appendix C: Electronic Commerce Internet
Resources
InstantASP
www.instantasp.co.uk
Appendix C: Electronic Commerce Internet
Resources
Novo Solutions
www.novosolutions.com
Appendix C: Electronic Commerce Internet
Resources
Lore (Pineapple Technologies)
www.pineappletechnologies.com/
products/lore
Appendix C: Electronic Commerce Internet
Resources
Liveassistant.com
www.liveassistant.com
Appendix C: Electronic Commerce Internet
Resources
LivePerson
www.liveperson.com
Appendix C: Electronic Commerce Internet
Resources
Live2Support
www.live2support.com
Appendix C: Electronic Commerce Internet
Resources
International Customer
Management Institute
www.incoming.com
Appendix C: Electronic Commerce Internet
Resources
WEBCALLBACK
www.webcallback.com
Appendix C: Electronic Commerce Internet
Resources
Netcall
www.netcall.com
Appendix C: Electronic Commerce Internet
Resources
eGain
www.egain.com
Appendix C: Electronic Commerce Internet
Resources
InterCall
www.intercall.com
Appendix C: Electronic Commerce Internet
Resources
Inter-Tel
www.linktivity.com
Appendix C: Electronic Commerce Internet
Resources
Kolabora
www.kolabora.com
Appendix C: Electronic Commerce Internet
Resources
CISCO
www.cisco.com
Appendix C: Electronic Commerce Internet
Resources
FormRouter
www.formrouter.com
Appendix C: Electronic Commerce Internet
Resources
© 2011 Certification Partners, LLC. — All Rights Reserved.
Version 1.0
CIW E-Commerce Specialist
Web sites utilized
Web Site Name
URL
Lesson/Section, Lab or Optional Lab
Vanguard Vista
www.vista-survey.com/
Appendix C: Electronic Commerce Internet
Resources
FormSite
www.formsite.com
Appendix C: Electronic Commerce Internet
Resources
24-7 Intouch
www.24-7intouch.com
Appendix C: Electronic Commerce Internet
Resources
Mitel
www.inter-tel.com
Appendix C: Electronic Commerce Internet
Resources
Vonage
www.vonage.com
Appendix C: Electronic Commerce Internet
Resources
SQL: The Standard and the
Language
www.opengroup.org/public/tech/
datam/sql.htm
Appendix C: Electronic Commerce Internet
Resources
TPC
www.tpc.org
Appendix C: Electronic Commerce Internet
Resources
Microsoft
www.microsoft.com
Appendix C: Electronic Commerce Internet
Resources
Oracle
www.oracle.com
Appendix C: Electronic Commerce Internet
Resources
MySQL
www.mysql.com
Appendix C: Electronic Commerce Internet
Resources
Apache Xindice
http://xml.apache.org/xindice
Appendix C: Electronic Commerce Internet
Resources
SAP
www.sap.com
Appendix C: Electronic Commerce Internet
Resources
JDA
www.i2.com
Appendix C: Electronic Commerce Internet
Resources
Ariba
www.ariba.com
Appendix C: Electronic Commerce Internet
Resources
Verian Technologies
www.verian.com
Appendix C: Electronic Commerce Internet
Resources
NIGP
www.nigp.org
Appendix C: Electronic Commerce Internet
Resources
Service Management Expo
www.servicemanagement.co.uk
Appendix C: Electronic Commerce Internet
Resources
SupplyChain.org
www.supplychain.org
Appendix C: Electronic Commerce Internet
Resources
Everest Software
www.everestsoftwareinc.com/
www.systemid.com
Appendix C: Electronic Commerce Internet
Resources
KCSI
www.kcsi.ca
Appendix C: Electronic Commerce Internet
Resources
Borschow
www.borschow.com
Appendix C: Electronic Commerce Internet
Resources
Velocity LBM
www.lumberjack.com
Appendix C: Electronic Commerce Internet
Resources
Freightquote.com
www.freightquote.com
Appendix C: Electronic Commerce Internet
Resources
Traffic Management, Inc.
www.trafficmgmt.com
Appendix C: Electronic Commerce Internet
Resources
© 2011 Certification Partners, LLC. — All Rights Reserved.
Version 1.0
CIW E-Commerce Specialist
Web sites utilized
Web Site Name
URL
Lesson/Section, Lab or Optional Lab
UPS
www.ups.com
Appendix C: Electronic Commerce Internet
Resources
DHL
www.dhl.com
Appendix C: Electronic Commerce Internet
Resources
FedEx
www.fedex.com
Appendix C: Electronic Commerce Internet
Resources
PartMiner
www.partminer.com
Appendix C: Electronic Commerce Internet
Resources
GoIndustry DoveBid
www.dovebid.com
Appendix C: Electronic Commerce Internet
Resources
Liquidation.com
www.liquidation.com
Appendix C: Electronic Commerce Internet
Resources
Autodesk Constructware
www.constructware.com
Appendix C: Electronic Commerce Internet
Resources
TechListings.net
www.techlistings.net
Appendix C: Electronic Commerce Internet
Resources
Asian Products
www.asianproducts.com
Appendix C: Electronic Commerce Internet
Resources
Kellysearch.com
www.kellysearch.com
Appendix C: Electronic Commerce Internet
Resources
Ashland
www.ashchem.com
Appendix C: Electronic Commerce Internet
Resources
OfficeMax
www.officemax.com
Appendix C: Electronic Commerce Internet
Resources
Dell
www.dell.com
Appendix C: Electronic Commerce Internet
Resources
Ariba
www.ariba.com
Appendix C: Electronic Commerce Internet
Resources
BravoSolution
www.bravosolution.com/cms
Appendix C: Electronic Commerce Internet
Resources
Covisint
www.covisint.com
Appendix C: Electronic Commerce Internet
Resources
Dairy.com
www.dairy.com
Appendix C: Electronic Commerce Internet
Resources
Invomo
www.band-x.com/en/
Appendix C: Electronic Commerce Internet
Resources
Maryland Department of
Business & Economic
Development
www.choosemaryland.org
Appendix C: Electronic Commerce Internet
Resources
Data Interchange Standards
Association (DISA)
www.disa.org
Appendix C: Electronic Commerce Internet
Resources
Accredited Standards
Committee (ASC) X12
www.x12.org
Appendix C: Electronic Commerce Internet
Resources
United Nations Directories for
Electronic Data Interchange
for Administration, Commerce
and Transport
www.unece.org/trade/untdid/we
lcome.htm
Appendix C: Electronic Commerce Internet
Resources
Liaison Technologies
www.adx.com
Appendix C: Electronic Commerce Internet
Resources
© 2011 Certification Partners, LLC. — All Rights Reserved.
Version 1.0
CIW E-Commerce Specialist
Web sites utilized
Web Site Name
URL
Lesson/Section, Lab or Optional Lab
GXS
www.geis.com
Appendix C: Electronic Commerce Internet
Resources
Peregrine Capital Management
www.peregrine.com
Appendix C: Electronic Commerce Internet
Resources
SAP
www.sap.com
Appendix C: Electronic Commerce Internet
Resources
Microsoft — BizTalk Server
www.microsoft.com/biztalk
Appendix C: Electronic Commerce Internet
Resources
Cover Pages — Internet Open
Trading Protocol (IOTP)
http://xml.coverpages.org/otp.ht
ml
Appendix C: Electronic Commerce Internet
Resources
UDDI XML.org
http://uddi.xml.org/
Appendix C: Electronic Commerce Internet
Resources
O'Reilly xml.com
http://webservices.xml.com/
Appendix C: Electronic Commerce Internet
Resources
www.fraud.org
www.fraud.org
Appendix C: Electronic Commerce Internet
Resources
ITU
www.itu.int
Appendix C: Electronic Commerce Internet
Resources
U.S. Copyright Office
www.copyright.gov/faq.html
Appendix C: Electronic Commerce Internet
Resources
U.S. Department of Justice —
Computer Crime & Intellectual
Property Section
www.cybercrime.gov/
Appendix C: Electronic Commerce Internet
Resources
Yahoo! Directory
http://dir.yahoo.com/Government
/Law/Technology/Internet/
Appendix C: Electronic Commerce Internet
Resources
Cornell University —
Copyright Information Center
www.copyright.cornell.edu
Appendix C: Electronic Commerce Internet
Resources
BitLaw
www.bitlaw.com
Appendix C: Electronic Commerce Internet
Resources
World Intellectual Property
Organization
www.wipo.int
Appendix C: Electronic Commerce Internet
Resources
U.S. Department of Justice
www.usdoj.gov
Appendix C: Electronic Commerce Internet
Resources
Electronic Frontier Foundation
www.eff.org
Appendix C: Electronic Commerce Internet
Resources
Center for Democracy &
Technology
www.cdt.org
Appendix C: Electronic Commerce Internet
Resources
NIST.gov — Computer
Security Resource Center
http://csrc.nist.gov
Appendix C: Electronic Commerce Internet
Resources
Electronic Privacy Information
Center
www.epic.org
Appendix C: Electronic Commerce Internet
Resources
Federal Trade Commission
www.ftc.gov
Appendix C: Electronic Commerce Internet
Resources
California Office Of Privacy
Protection
www.privacy.ca.gov
Appendix C: Electronic Commerce Internet
Resources
EUROPA
http://europa.eu.int
Appendix C: Electronic Commerce Internet
Resources
George Mason University
www.ecommercecommission.org
Appendix C: Electronic Commerce Internet
Resources
© 2011 Certification Partners, LLC. — All Rights Reserved.
Version 1.0
CIW E-Commerce Specialist
Web sites utilized
Web Site Name
URL
Lesson/Section, Lab or Optional Lab
IMEX Exchange
www.imex.com
Appendix C: Electronic Commerce Internet
Resources
The Federation of
International Trade
Associations
www.fita.org
Appendix C: Electronic Commerce Internet
Resources
World Customs Organization
www.wcoomd.org
Appendix C: Electronic Commerce Internet
Resources
U.S. Department of the
Treasury
www.customs.ustreas.gov
Appendix C: Electronic Commerce Internet
Resources
FedEx — WorldTariff
www.worldtariff.com
Appendix C: Electronic Commerce Internet
Resources
U.S.A. Export Import
www.usaexportimport.com
Appendix C: Electronic Commerce Internet
Resources
U.S. International Trade
Commission
www.usitc.gov
Appendix C: Electronic Commerce Internet
Resources
U.S. International Trade
Commission
http://dataweb.usitc.gov
Appendix C: Electronic Commerce Internet
Resources
OpSec Security
www.opsecsecurity.com
Appendix C: Electronic Commerce Internet
Resources
PR Newswire — eWatch
www.ewatch.com
Appendix C: Electronic Commerce Internet
Resources
Cyveillance
www.cyveillance.com
Appendix C: Electronic Commerce Internet
Resources
iTransact
www.itransact.com
Appendix C: Electronic Commerce Internet
Resources
PayPal
www.paypal.com
Appendix C: Electronic Commerce Internet
Resources
Internet Merchant Account
www.internet-merchantaccount.com
Appendix C: Electronic Commerce Internet
Resources
Authorize.Net
www.authorizeit.com
Appendix C: Electronic Commerce Internet
Resources
FIS E-Commerce
www.clearcommerce.com
Appendix C: Electronic Commerce Internet
Resources
CyberSource
www.cybersource.com
Appendix C: Electronic Commerce Internet
Resources
DataCash
www.datacash.com
Appendix C: Electronic Commerce Internet
Resources
Electronic Payment Exchange
(EPX)
www.epx.com
Appendix C: Electronic Commerce Internet
Resources
Trintech
www.trintech.com
Appendix C: Electronic Commerce Internet
Resources
VeriFone
www.verifone.com
Appendix C: Electronic Commerce Internet
Resources
First Data — YourPay
www.yourpay.com
Appendix C: Electronic Commerce Internet
Resources
Ibill.com
www.ibill.com
Appendix C: Electronic Commerce Internet
Resources
ReD Retail Decisions
www.redplc.com
Appendix C: Electronic Commerce Internet
Resources
© 2011 Certification Partners, LLC. — All Rights Reserved.
Version 1.0
CIW E-Commerce Specialist
Web sites utilized
Web Site Name
URL
Lesson/Section, Lab or Optional Lab
Welocalize
www.welocalize.com
Appendix C: Electronic Commerce Internet
Resources
Yahoo! Babel Fish
http://babelfish.yahoo.com
Appendix C: Electronic Commerce Internet
Resources
Microsoft Business for Small &
Midsize Companies
www.microsoft.com/smallbusines
s/bc/
Appendix C: Electronic Commerce Internet
Resources
Verio
www.verio.com
Appendix C: Electronic Commerce Internet
Resources
Merchandizer
www.merchandizer.com
Appendix C: Electronic Commerce Internet
Resources
Earthstores
www.earthstores.com
Appendix C: Electronic Commerce Internet
Resources
AutomatedShops
www.automatedshops.com
Appendix C: Electronic Commerce Internet
Resources
Smith Micro Software
http://webdna.smithmicro.com
Appendix C: Electronic Commerce Internet
Resources
ShopFactory
www.shopfactory.com
Appendix C: Electronic Commerce Internet
Resources
InternetCommerce.com
www.internetcommerce.com
Appendix C: Electronic Commerce Internet
Resources
Sterling Commerce
www.sterlingcommerce.com
Appendix C: Electronic Commerce Internet
Resources
AnServ
http://anserv.com/
Appendix C: Electronic Commerce Internet
Resources
Beyond Solutions
www.beyondsolutions.com
Appendix C: Electronic Commerce Internet
Resources
The Apache Software
Foundation
www.apache.org
Appendix C: Electronic Commerce Internet
Resources
Microsoft
www.microsoft.com
Appendix C: Electronic Commerce Internet
Resources
Sun Microsystems
www.sun.com
Appendix C: Electronic Commerce Internet
Resources
Savant Web Server
http://savant.sourceforge.net/
Appendix C: Electronic Commerce Internet
Resources
Zope.org
www.zope.org
Appendix C: Electronic Commerce Internet
Resources
VisiBone
www.visibone.com/colorblind/
Appendix C: Electronic Commerce Internet
Resources
btexact.com
http://more.btexact.com/people/ri
gdence/colours/
Appendix C: Electronic Commerce Internet
Resources
Adobe Dreamweaver
www.adobe.com/products/dream
weaver/
Appendix C: Electronic Commerce Internet
Resources
IBM WebSphere Software
www306.ibm.com/software/webspher
e
Appendix C: Electronic Commerce Internet
Resources
Sun Software
www.sun.com/software
Appendix C: Electronic Commerce Internet
Resources
NetSuite
www.netsuite.com
Appendix C: Electronic Commerce Internet
Resources
© 2011 Certification Partners, LLC. — All Rights Reserved.
Version 1.0
CIW E-Commerce Specialist
Web sites utilized
Web Site Name
URL
Lesson/Section, Lab or Optional Lab
osCommerce
www.oscommerce.com
Appendix C: Electronic Commerce Internet
Resources
Microsoft Commerce Server
www.microsoft.com/commerceser
ver
Appendix C: Electronic Commerce Internet
Resources
TalentSoft
www.talentsoft.com
Appendix C: Electronic Commerce Internet
Resources
OnlineStore
www.online-store.co.uk
Appendix C: Electronic Commerce Internet
Resources
WebAsyst Shop-Script
www.shop-script.com
Appendix C: Electronic Commerce Internet
Resources
Open Source Initiative
www.opensource.org
Appendix C: Electronic Commerce Internet
Resources
Linux Help
www.linuxhelp.ca/guides/lamp/
Appendix C: Electronic Commerce Internet
Resources
Apache Friends
www.apachefriends.org/en/
Appendix C: Electronic Commerce Internet
Resources
SearchEngineWatch.com
www.searchenginewatch.com
Appendix C: Electronic Commerce Internet
Resources
i.think inc
www.ithinkinc.com
Appendix C: Electronic Commerce Internet
Resources
MindField Online
www.mindfieldonline.com
Appendix C: Electronic Commerce Internet
Resources
InsightExpress
www.insightexpress.com
Appendix C: Electronic Commerce Internet
Resources
Vovici
www.vovici.com
Appendix C: Electronic Commerce Internet
Resources
Grapevine Solutions
www.grapevinesurveys.com
Appendix C: Electronic Commerce Internet
Resources
iMedia Connection
www.imediaconnection.com
Appendix C: Electronic Commerce Internet
Resources
Interactive Advertising Bureau
(IAB)
www.iab.net
Appendix C: Electronic Commerce Internet
Resources
Yahoo!
www.yahoo.com
Appendix C: Electronic Commerce Internet
Resources
Excite
www.excite.com
Appendix C: Electronic Commerce Internet
Resources
dexknows Local Search
www.locallaunch.com
Appendix C: Electronic Commerce Internet
Resources
Winstar Interactive Media
www.winstarinteractive.com
Appendix C: Electronic Commerce Internet
Resources
HitExchange
www.hitx.net
Appendix C: Electronic Commerce Internet
Resources
LinkHut
www.linkhut.com
Appendix C: Electronic Commerce Internet
Resources
Impressionz.com
www.impressionz.com
Appendix C: Electronic Commerce Internet
Resources
LinkBuddies
www.linkbuddies.com
Appendix C: Electronic Commerce Internet
Resources
© 2011 Certification Partners, LLC. — All Rights Reserved.
Version 1.0
CIW E-Commerce Specialist
Web sites utilized
Web Site Name
URL
Lesson/Section, Lab or Optional Lab
WebWorker
www.referralincome.com
Appendix C: Electronic Commerce Internet
Resources
Libraries and Directories
www.mtclibraries.com
Appendix C: Electronic Commerce Internet
Resources
Internet Marketing Register
www.marketing-register.com
Appendix C: Electronic Commerce Internet
Resources
Blogads
www.blogads.com
Appendix C: Electronic Commerce Internet
Resources
sitepromoter.com
www.sitepromoter.com
Appendix C: Electronic Commerce Internet
Resources
WebPosition
www.webpositiongold.com
Appendix C: Electronic Commerce Internet
Resources
Cyberspace HQ Software
www.cyberspacehq.com
Appendix C: Electronic Commerce Internet
Resources
addpro.com
www.addpro.com
Appendix C: Electronic Commerce Internet
Resources
Microsoft Office Live
www.submitit.com
Appendix C: Electronic Commerce Internet
Resources
siteannounce.com
www.siteannounce.com
Appendix C: Electronic Commerce Internet
Resources
JafSoft Limited
www.jafsoft.com
Appendix C: Electronic Commerce Internet
Resources
WebReference.com
www.webreference.com
Appendix C: Electronic Commerce Internet
Resources
PRWeb — The Web Robots
Pages
www.robotstxt.org
Appendix C: Electronic Commerce Internet
Resources
Marketleap
www.marketleap.com
Appendix C: Electronic Commerce Internet
Resources
The Opt-in Email Marketing
Resource Center
www.opt-in-email-marketing.org
Appendix C: Electronic Commerce Internet
Resources
#1 Internet Advertising Agency
/ Online Advertising, Ad
Agency
www.wspromotion.com
Appendix C: Electronic Commerce Internet
Resources
Constant Contact
www.constantcontact.com
Appendix C: Electronic Commerce Internet
Resources
DoubleClick
www.doubleclick.com
Appendix C: Electronic Commerce Internet
Resources
eXTReMe Tracking
www.extreme-dm.com
Appendix C: Electronic Commerce Internet
Resources
Dynamic Logic
www.dynamiclogic.com
Appendix C: Electronic Commerce Internet
Resources
MyComputer
www.mycomputer.com
Appendix C: Electronic Commerce Internet
Resources
Bag Media
www.bagmedia.co.uk
Appendix C: Electronic Commerce Internet
Resources
Java Jacket
www.javajacket.com
Appendix C: Electronic Commerce Internet
Resources
CouponNetwork.com
www.e-centives.com
Appendix C: Electronic Commerce Internet
Resources
© 2011 Certification Partners, LLC. — All Rights Reserved.
Version 1.0
CIW E-Commerce Specialist
Web sites utilized
Web Site Name
URL
Lesson/Section, Lab or Optional Lab
MyPoints
www.mypoints.com
Appendix C: Electronic Commerce Internet
Resources
ICQ
www.icq.com
Appendix C: Electronic Commerce Internet
Resources
ICQ — ICQ2Go
www.icq.com/icq2go/
Appendix C: Electronic Commerce Internet
Resources
Yahoo! Messenger
http://messenger.yahoo.com
Appendix C: Electronic Commerce Internet
Resources
Windows Live Messenger
http://messenger.msn.com
Appendix C: Electronic Commerce Internet
Resources
AIM
www.aim.com
Appendix C: Electronic Commerce Internet
Resources
Cisco WebEx
www.webex.com
Appendix C: Electronic Commerce Internet
Resources
InterCall
www.genesys.com
Appendix C: Electronic Commerce Internet
Resources
Microsoft — Windows
NetMeeting
www.microsoft.com/windows/net
meeting/
Appendix C: Electronic Commerce Internet
Resources
Adobe Connect
www.Adobe.com/Connect/webco
nference
Appendix C: Electronic Commerce Internet
Resources
Saba
www.centra.com
Appendix C: Electronic Commerce Internet
Resources
Compiere
www.compiere.org
Appendix C: Electronic Commerce Internet
Resources
AdvancePro Inventory
Software
www.advanceware.net
Appendix C: Electronic Commerce Internet
Resources
Almyta Systems
http://systems.almyta.com/
Appendix C: Electronic Commerce Internet
Resources
iLinc
www.ilinc.com
Appendix C: Electronic Commerce Internet
Resources
Blackboard
www.blackboard.com
Appendix C: Electronic Commerce Internet
Resources
GuiWeb.com
www.guiweb.com
Appendix C: Electronic Commerce Internet
Resources
Moodle
www.moodle.org
Appendix C: Electronic Commerce Internet
Resources
American Society for Training
& Development (ASTD) —
Learning Circuits
www.learningcircuits.org
Appendix C: Electronic Commerce Internet
Resources
Advanced Distributed
Learning
www.adlnet.gov
Appendix C: Electronic Commerce Internet
Resources
PRO-ductivity Systems
www.pro-ductivity.com
Appendix C: Electronic Commerce Internet
Resources
Generation21 Learning Suite
www.gen21.com
Appendix C: Electronic Commerce Internet
Resources
Cornerstone OnDemand
www.cornerstoneondemand.com
Appendix C: Electronic Commerce Internet
Resources
RWD
www.rwd.com
Appendix C: Electronic Commerce Internet
Resources
© 2011 Certification Partners, LLC. — All Rights Reserved.
Version 1.0
CIW E-Commerce Specialist
Web sites utilized
Web Site Name
URL
Lesson/Section, Lab or Optional Lab
Mindflash.com
www.mindflash.com
Appendix C: Electronic Commerce Internet
Resources
OutStart
www.eedo.com
Appendix C: Electronic Commerce Internet
Resources
Knowledge Management
Solutions, Inc. (KMSI)
www.kmsi.us
Appendix C: Electronic Commerce Internet
Resources
ePath Learning
www.epathlearning.com
Appendix C: Electronic Commerce Internet
Resources
ATutor Learning Management
Tools
www.atutor.ca
Appendix C: Electronic Commerce Internet
Resources
Saba
www.saba.com
Appendix C: Electronic Commerce Internet
Resources
AccessWatch
www.accesswatch.com
Appendix C: Electronic Commerce Internet
Resources
Imagos Software —
WebReporter
www.imagossoftware.com/webre
porter
Appendix C: Electronic Commerce Internet
Resources
Webtrends
www.WebTrends.com
Appendix C: Electronic Commerce Internet
Resources
Napster
www.napster.com
Appendix C: Electronic Commerce Internet
Resources
Internet Corporation for
Assigned Names and Numbers
(ICANN)
www.icann.org
Appendix C: Electronic Commerce Internet
Resources
Switchboard
www.switchboard.com
Appendix C: Electronic Commerce Internet
Resources
411.com
www.411.com
Appendix C: Electronic Commerce Internet
Resources
Microsoft Commerce Server
www.microsoft.com/commerceser
ver/
Appendix D: Resources Used in This Course
Earthstores.com
www.earthstores.com
Appendix D: Resources Used in This Course
WebTrends
www.webtrends.com
Appendix D: Resources Used in This Course
ShopFactory
www.shopfactory.com
Appendix D: Resources Used in This Course
Visual Auction
www.beyondsolutions.com
Appendix D: Resources Used in This Course
osCommerce
www.oscommerce.com
Appendix D: Resources Used in This Course
Babel Fish Translation
http://babelfish.yahoo.com
Appendix D: Resources Used in This Course
Almyta Control System
www.almyta.co
Appendix D: Resources Used in This Course
CyberSource
www.cybersource.com
Appendix D: Resources Used in This Course
InstantASP — InstantKB
www.instantasp.co.uk
Appendix D: Resources Used in This Course
Pineapple Technologies — Lore
www.pineappletechnologies.co
m/products/lore
Appendix D: Resources Used in This Course
Mindflash
www.mindflash.com
Appendix D: Resources Used in This Course
Imagos Software —
WebReporter
www.imagossoftware.com/webre
porter
Appendix D: Resources Used in This Course
Paessler — Webserver Stress
Tool
www.paessler.com
Appendix D: Resources Used in This Course
iMedia Communications Inc.
— "Blogging Is Blooming"
www.imediaconnection.com/conte
nt/3162.asp
Appendix E: Works Consulted
© 2011 Certification Partners, LLC. — All Rights Reserved.
Version 1.0
CIW E-Commerce Specialist
Web sites utilized
Web Site Name
URL
Lesson/Section, Lab or Optional Lab
Intelligent Selling — The Art
and Science of Selling Online
www.intelligentselling.com
Appendix E: Works Consulted
World Wide Web Consortium
— W3C Working Draft:
Extended Log File Format
www.w3.org/TR/WD-logfile.html
Appendix E: Works Consulted
Cornell University —
Copyright Term and the Public
Domain in the United States
www.copyright.cornell.edu/trainin
g/Hirtle_Public_Domain.htm
Appendix E: Works Consulted
iMedia Communications Inc.
— "Publishers Complying with
Pop-Up Rules"
www.imediaconnection.com/conte
nt/3730.asp
Appendix E: Works Consulted
Learning Circuits — "RSS: A
Learning Technology"
www.learningcircuits.org/2004/m
ay2004/0405_Trends.htm
Appendix E: Works Consulted
UsabilityNews.com —
"Feature: Attitudes to Web
Accessibility"
www.usabilitynews.com/news/ar
ticle1321.asp
Appendix E: Works Consulted
The Open Group — "SQL: The
Standard and the Language"
www.opengroup.org/public/tech/
datam/sql.htm
Appendix E: Works Consulted
Jakob Nielsen — "Beyond
Accessibility: Treating Users
with Disabilities as People"
www.useit.com/alertbox/200111
11.html
Appendix E: Works Consulted
iMedia Communications Inc.
— "Online Shopping Hits New
Level"
www.imediaconnection.com/conte
nt/3972.asp
Appendix E: Works Consulted
iMedia Communications Inc.
— "Who Reads Blogs?"
www.imediaconnection.com/conte
nt/3656.asp
Appendix E: Works Consulted
Open Source Initiative — "The
Open Source Definition"
www.opensource.org/docs/definit
ion_plain.php
Appendix E: Works Consulted
User Interface Engineering —
"Usability Testing Best
Practices: An Interview with
Rolf Molich"
www.uie.com/articles/molich_inte
rview/
Appendix E: Works Consulted
Pew Internet and American
Life Project — Reports:
Demographics
www.pewinternet.org/topics.asp?
c=2
Appendix E: Works Consulted
Learning Circuits — "A Little
Fun Goes a Long Way"
www.learningcircuits.org/NR/exe
res/88B0DE45-05FB-4B20-94EA10C12B0F4D19.htm
Appendix E: Works Consulted
CMP Books
www.cmpbooks.com
Appendix E: Works Consulted
Computerworld — "Spammer
Sentenced to Nine Years in
Jail"
www.pcworld.com/news/article/
0,aid,118493,00.asp
Appendix E: Works Consulted
User Interface Engineering —
"Three Important Benefits of
Personas"
www.uie.com/articles/putting_co
ntext_into_context/
Appendix E: Works Consulted
U.S. Department of Justice —
"Man Indicted for Auctioning
Pirated Software on eBay"
www.usdoj.gov/criminal/cybercri
me/niemi_indict.htm
Appendix E: Works Consulted
VeriSign — "What Every
Merchant Should Know About
Internet Fraud"
www.verisign.com/static/003192
.pdf
Appendix E: Works Consulted
Prometric
http://securereg3.prometric.com/
Syllabi
© 2011 Certification Partners, LLC. — All Rights Reserved.
Version 1.0
CIW E-Commerce Specialist
Web sites utilized
Web Site Name
URL
Lesson/Section, Lab or Optional Lab
VUE
www.vue.com/
Syllabi
CIW
www.CIWcertified.com
Syllabi
CIW Online
http://education.certificationpartners.com/ciw/
Syllabi
© 2011 Certification Partners, LLC. — All Rights Reserved.
Version 1.0