CIW E-Commerce Specialist Web sites utilized Web sites utilized The following table lists the Web site URLs that are referenced in the lessons, and required in labs or optional labs throughout the course. Note: URLs that are referenced in labs, optional labs and other student activities appear highlighted in yellow. Web Site Name URL Lesson/Section, Lab or Optional Lab CIW E-Commerce Specialist v1.0 — Coursebook CIW www.CIWcertified.com Front Matter/Course Description CIW Online http://education.certificationpartners.com/ciw/ Front Matter/Courseware CIW www.CIWcertified.com Classroom Setup Guide/Before You Begin Microsoft Download Center — Windows Server 2003 Service Pack 2 (32-bit x86) www.microsoft.com/downloads/d etails.aspx?FamilyID=95ac1610c232-4644-b828c55eec605d55&DisplayLang=en Classroom Setup Guide/Download Instructions Microsoft Download Center www.microsoft.com/downloads/S earch.aspx?displaylang=en Classroom Setup Guide/Download Instructions Microsoft Download Center — Microsoft SQL Server 2005 Service Pack 2 www.microsoft.com/downloads/d etails.aspx?FamilyID=d07219b21e23-49c8-8f0c63fa18f26d3a&DisplayLang=en Classroom Setup Guide/Download Instructions Microsoft Download Center — Commerce Server 2007 Service Pack 2 – Enterprise Edition www.microsoft.com/downloads/d etails.aspx?FamilyId=9A50CFDCE983-4359-86DE5AE9F6A5A806&displaylang=en Classroom Setup Guide/Download Instructions Microsoft Download Center — Commerce Server 2007 Starter Site – Release 2 www.microsoft.com/downloads/d etails.aspx?familyid=10F9C18E3E15-4AB9-9C40A424876D1630&displaylang=en Classroom Setup Guide/Download Instructions Almyta Systems www.almyta.com Classroom Setup Guide/Download Instructions Imagos Software — WebReporter www.imagossoftware.com/webre porter Classroom Setup Guide/Download Instructions Paessler www.paessler.com Classroom Setup Guide/Download Instructions Adobe www.adobe.com Classroom Setup Guide/Download Instructions Adobe www.adobe.com Classroom Setup Guide/Setup Instructions AOL.com — Netscape www.netscape.com Classroom Setup Guide/Setup Instructions Mozilla Firefox www.mozilla.org/products/firefox Classroom Setup Guide/Setup Instructions CIW Online http://education.certificationpartners.com/ciw/ Classroom Setup Guide/Setup Instructions Microsoft www.microsoft.com Classroom Setup Guide/Setup Instructions Mozilla Firefox www.mozilla.com Classroom Setup Guide/Setup Instructions National Center for Supercomputing Applications www.ncsa.edu Lesson 1/Introduction to Web Commerce (Instructor Note) Travelocity.com www.travelocity.com Lesson 1/Introduction to Web Commerce © 2011 Certification Partners, LLC. — All Rights Reserved. Version 1.0 CIW E-Commerce Specialist Web sites utilized Web Site Name URL Lesson/Section, Lab or Optional Lab Dell Inc. www.dell.com Lesson 1/Introduction to Web Commerce Barnes & Noble www.barnesandnoble.com Lesson 1/Introduction to Web Commerce Habitat For Humanity Gift Shop www.habitatstoreonline.com Lesson 1/Introduction to Web Commerce Internet World Stats www.internetworldstats.com Lesson 1/Impetus for Web Commerce Global Reach http://glreach.com/globstats/ Lesson 1/Impetus for Web Commerce VeriSign — Domain Name Industry Brief www.verisign.com/Resources/Na ming_Services_Resources/Domain _Name_Industry_Brief/index.html Lesson 1/Impetus for Web Commerce Internet Systems Consortium Inc. www.isc.org/index.pl?/ops/ds/ Lesson 1/Impetus for Web Commerce Pew Internet and American Life Project www.pewinternet.org/trends.asp #demographics Lesson 1/Impetus for Web Commerce ClickZ Network www.clickz.com Lesson 1/Impetus for Web Commerce IDC www.idc.com Lesson 1/Impetus for Web Commerce (Instructor Note) Pew Internet and American Life Project www.pewinternet.org/trends.asp #demographics Lesson 1/Impetus for Web Commerce ClickZ Network www.clickz.com Lab 1-1: Exploring e-commerce trend and statistics Web sites ECommerce-Guide www.ecommerce-guide.com/ Lab 1-1: Exploring e-commerce trend and statistics Web sites E-Commerce Times www.ecommercetimes.com Lab 1-1: Exploring e-commerce trend and statistics Web sites Internet Retailer www.internetretailer.com Lab 1-1: Exploring e-commerce trend and statistics Web sites Habitat For Humanity Gift Shop www.habitatstoreonline.com Lab 1-2: Viewing the Habitat For Humanity Gift Shop Web site Forrester Research www.forrester.com Lesson 1/Types of Electronic Commerce (Instructor Note) Works www.works.com Lab 1-3: Locating and viewing a B2B Web site Barnes & Noble www.barnesandnoble.com Lab 1-4: Locating and viewing a B2C Web site Apple iTunes www.itunes.com Lesson 1/Microcommerce and Macrocommerce Napster www.napster.com Lesson 1/Microcommerce and Macrocommerce The National Fraud Information Center (NFIC) www.fraud.org Lesson 1/Drawbacks of Electronic Commerce (Instructor Note) Habitat For Humanity Gift Shop www.habitatstoreonline.com Lab 1-5: Reviewing electronic commerce basics Microsoft Small Business Center www.microsoft.com/smallbusines s/bc/default.mspx Lesson 1/E-Commerce Solutions (Instructor Note) ShopFactory www.shopfactory.com Lesson 1/E-Commerce Solutions Verio www.verio.com Lab 1-6: Viewing an instant storefront option CompareWebHosts.com www.comparewebhosts.com Lab 1-6: Viewing an instant storefront option (Instructor Note) © 2011 Certification Partners, LLC. — All Rights Reserved. Version 1.0 CIW E-Commerce Specialist Web sites utilized Web Site Name URL Lesson/Section, Lab or Optional Lab Apache www.apache.org Lesson 1/Web Storefront Hardware and Software Netcraft Web Server Survey http://news.netcraft.com/archive s/web_server_survey.html Lesson 1/Web Storefront Hardware and Software (Instructor Note) iTransact Inc. www.itransact.com Lesson 1/Ingredients of a Web Storefront VeriSign www.verisign.com Lesson 1/Ingredients of a Web Storefront VeriSign — SSL Certificates Support https://knowledge.verisign.com/s upport/ssl-certificatessupport/index.html Lab 1-7: Viewing a site secured with SSL Entrust www.entrust.com Lab 1-7: Viewing a site secured with SSL (Instructor Note) GlobalSign www.globalsign.com Lab 1-7: Viewing a site secured with SSL (Instructor Note) Kyberpass www.kyberpass.com Lab 1-7: Viewing a site secured with SSL (Instructor Note) Aquent www.aquent.com Lesson 1/Site Implementation (Instructor Note) eGain www.egain.com Lesson 1/Site Implementation (Instructor Note) Siebel www.siebel.com Lesson 1/Site Implementation (Instructor Note) Habitat For Humanity Gift Shop www.habitatstoreonline.com Optional Lab 1-1: Evaluating the Habitat For Humanity Gift Shop Travelocity.com www.travelocity.com Optional Lab 1-1: Evaluating the Habitat For Humanity Gift Shop Dell Inc. www.dell.com Optional Lab 1-1: Evaluating the Habitat For Humanity Gift Shop Barnes & Noble www.barnesandnoble.com Optional Lab 1-1: Evaluating the Habitat For Humanity Gift Shop Apple iTunes www.apple.com/itunes Optional Lab 1-2: Exploring microcommerce on the Web New York Times Archives www.nytimes.com Optional Lab 1-2: Exploring microcommerce on the Web W3C — Micro Payment Transfer Protocol (MPTP) www.w3c.org/ecommerce/microp ayments Optional Lab 1-2: Exploring microcommerce on the Web Paystone www.paystone.com Optional Lab 1-2: Exploring microcommerce on the Web Mattel www.mattel.com Lesson 2/Electronic Publishing U.S. Department of Justice — Computer Crime and Intellectual Property Section www.cybercrime.gov/ip.html Lesson 2/Intellectual Property Issues (Instructor Note) U.S. Department of Justice — Man Indicted For Auctioning Pirated Software On Ebay www.cybercrime.gov/niemi_indict. htm Lesson 2/Intellectual Property Issues (Instructor Note) U.S. Copyright Office — FAQ www.copyright.gov/faq.html Lesson 2/Intellectual Property Issues U.S. Copyright Office www.loc.gov/copyright Lesson 2/Intellectual Property Issues U.S. Department of Justice — Computer Crime and Intellectual Property Section www.cybercrime.gov/ Lesson 2/Intellectual Property Issues © 2011 Certification Partners, LLC. — All Rights Reserved. Version 1.0 CIW E-Commerce Specialist Web sites utilized Web Site Name URL Lesson/Section, Lab or Optional Lab Yahoo! Directory dir.yahoo.com Lab 2-1: Examining electronic commerce law U.S. Department of Justice — Copyright Felony Act www.cybercrime.gov/iplaws.htm Lab 2-1: Examining electronic commerce law (Instructor Note) Copyright Term and the Public Domain in the United States www.copyright.cornell.edu/trainin g/Hirtle_Public_Domain.htm Lesson 2/Copyright, Trademark and Patent Issues BitLaw Legal Resource www.bitlaw.com Lesson 2/Copyright, Trademark and Patent Issues Napster www.napster.com Lesson 2/Copyright, Trademark and Patent Issues (Instructor Note) Xequte — Bringing Down a Copycat Site www.xequte.com/fraud/ Lesson 2/Copyright, Trademark and Patent Issues (Instructor Note) fakegifts.com www.fakegifts.com Lesson 2/Copyright, Trademark and Patent Issues (Instructor Note) U.S. Department of Justice — Press Release www.cybercrime.gov/Dipadova_pl ea.htm Lesson 2/Copyright, Trademark and Patent Issues (Instructor Note) Intermatic www.intermatic.com Lesson 2/Copyright, Trademark and Patent Issues Kaplan www.kaplan.com Lesson 2/Copyright, Trademark and Patent Issues WIPO — World Intellectual Property Organization www.wipo.int Lesson 2/Copyright, Trademark and Patent Issues U.S. Department of Justice — NET Act www.usdoj.gov/criminal/cybercri me/netsum.htm Lesson 2/Copyright, Trademark and Patent Issues Digital Millennium Copyright Act www.eff.org/IP/DMCA/hr2281_d mca_law_19981020_pl105304.html Lesson 2/Copyright, Trademark and Patent Issues (Instructor Note) Switchboard www.switchboard.com Lesson 2/Privacy and Confidentiality 411.com www.411.com Lesson 2/Privacy and Confidentiality Center for Democracy and Technology www.cdt.org Lesson 2/Privacy and Confidentiality Computer Security Resource Center http://csrc.nist.gov Lesson 2/Privacy and Confidentiality Electronic Privacy Information Center www.epic.org Lesson 2/Privacy and Confidentiality Yahoo! People Search people.yahoo.com Lab 2-2: Searching for personal information on the Internet Google Google.com Lab 2-2: Searching for personal information on the Internet Switchboard Switchboard.com Lab 2-2: Searching for personal information on the Internet Bigfoot Bigfoot.com Lab 2-2: Searching for personal information on the Internet LexisNexis www.lexis.com/ Lab 2-2: Searching for personal information on the Internet Ask.com www.ask.com Lab 2-2: Searching for personal information on the Internet California Office of Privacy Protection www.privacy.ca.gov Lesson 2/Privacy and Confidentiality (Instructor Note) © 2011 Certification Partners, LLC. — All Rights Reserved. Version 1.0 CIW E-Commerce Specialist Web sites utilized Web Site Name URL Lesson/Section, Lab or Optional Lab The Commission on Online Child Protection www.ftc.gov/opa/2000/04/copp a1.htm Lesson 2/Privacy and Confidentiality Welocalize www.welocalize.com Lab 2-3: Selling Habitat For Humanity products in Europe Yahoo! Babel Fish http://babelfish.altavista.com/ Lab 2-3: Selling Habitat For Humanity products in Europe European Union (EU) http://europa.eu.int/comm/trade /index_en.htm Lab 2-3: Selling Habitat For Humanity products in Europe Yahoo! Finance — Currency Conversion http://quote.yahoo.com/m3 Lab 2-3: Selling Habitat For Humanity products in Europe NoInternetTax.org www.nointernettax.org Lesson 2/Internet Taxation (Instructor Note) Advisory Commission on Electronic Commerce www.ecommercecommission.org Lesson 2/Internet Taxation Imex Exchange www.imex.com Lesson 2/Customs and E-Commerce Federation of International Trade Associations www.fita.org Lesson 2/Customs and E-Commerce Asia-Pacific Economic Cooperation www.apecsec.org.sg Lesson 2/Customs and E-Commerce World Customs Organization www.wcoomd.org Lesson 2/Customs and E-Commerce United States Customs and Border Protection www.customs.ustreas.gov Lesson 2/Customs and E-Commerce FedEx Trade Networks (World Tariff) www.worldtariff.com Lesson 2/Tariffs and E-Commerce USAExportImport www.usaexportimport.com Lesson 2/Tariffs and E-Commerce United States International Trade Commission (USITC) www.usitc.gov Lesson 2/Tariffs and E-Commerce USITC — tariff and trade data http://dataweb.usitc.gov/scripts/ tariff_current.asp Lab 2-4: Researching tariff data on the Internet USITC — Official Harmonized Tariff Schedule www.usitc.gov/tata/hts/index.ht m Lab 2-4: Researching tariff data on the Internet OpSec — GenuOne www.opsecsecurity.com Lesson 2/Protecting a Brand eWatch www.ewatch.com Lesson 2/Protecting a Brand Cyveillance www.cyveillance.com Lesson 2/Protecting a Brand Habitat For Humanity Gift Shop www.habitatstoreonline.com Optional Lab 2-1: Examining legal issues with Habitat For Humanity Travelocity.com www.travelocity.com Optional Lab 2-1: Examining legal issues with Habitat For Humanity Dell Inc. www.dell.com Optional Lab 2-1: Examining legal issues with Habitat For Humanity Barnes & Noble www.barnesandnoble.com Optional Lab 2-1: Examining legal issues with Habitat For Humanity Amazon.com Amazon.com Lesson 3/Web Marketing Benefits (Instructor Note) Cisco — Corporate Overview http://newsroom.cisco.com/dlls/ company_overview.html Lesson 3/Examples of Successful Web Marketing (Instructor Note) Amazon.com Amazon.com Lesson 3/Examples of Successful Web Marketing © 2011 Certification Partners, LLC. — All Rights Reserved. Version 1.0 CIW E-Commerce Specialist Web sites utilized Web Site Name URL Lesson/Section, Lab or Optional Lab Dell www.dell.com Lab 3-1: Examining customer service options on the Internet Dell www.dell.com Lab 3-2: Determining market globalization efforts and plans Barnes & Noble www.barnesandnoble.com Lab 3-2: Determining market globalization efforts and plans Habitat For Humanity Gift Shop www.habitatstoreonline.com Lab 3-3: Introducing new products on the Internet Habitat For Humanity Gift Shop www.habitatstoreonline.com Lab 3-4: Determining automation benefits for an e-commerce site Search Engine Watch http://searchenginewatch.com Lesson 3/Web Marketing Strategies Pew Internet & American Life Project www.pewinternet.org Lab 3-5: Exploring demographics Yahoo! Directory — Internet Statistics and Demographics http://dir.yahoo.com/Computers_ and_Internet/Internet/Statistics_a nd_Demographics/ Lab 3-5: Exploring demographics i.think inc www.ithinkinc.com Lesson 3/Identifying Your Target Market MindField www.mindfieldonline.com Lesson 3/Identifying Your Target Market InsightExpress www.insightexpress.com Lesson 3/Identifying Your Target Market Perseus www.perseus.com Lesson 3/Identifying Your Target Market Grapevine www.grapevinesurveys.com Lesson 3/Identifying Your Target Market Amazon.com Amazon.com Activity 3-1: Evaluating a successful Web marketing strategy Travelocity www.travelocity.com Optional Lab 3-1: Assessing the feasibility of marketing goals iMedia Connection www.imediaconnection.com/conte nt/3972.asp Lesson 4/Online Promotion Overview ClickZ Network Solutions for Marketers www.clickz.com Lesson 4/Online Promotion Overview Interactive Advertising Bureau (IAB) www.iab.net Lesson 4/Online Promotion Overview Coalition for Advertising Supported Information and Entertainment (CASIE) www.casie.org Lesson 4/Banner Ads Bluestreak www.bluestreak.com Lesson 4/Banner Ads IAB — Ad Unit Guidelines www.iab.net/standards/adunits. asp Lesson 4/Banner Ads Yahoo! www.yahoo.com Lesson 4/Banner Ads Professional Golfers' Association www.pga.com Lesson 4/Banner Ads Yahoo! www.yahoo.com Lab 4-1: Determining ad rates at individual sites Excite www.excite.com Lab 4-1: Determining ad rates at individual sites Local Launch! www.locallaunch.com/ Lesson 4/Advertising Representatives Winstar Interactive Media www.winstarinteractive.com Lab 4-2: Visiting an advertising representative Web site © 2011 Certification Partners, LLC. — All Rights Reserved. Version 1.0 CIW E-Commerce Specialist Web sites utilized Web Site Name URL Lesson/Section, Lab or Optional Lab HitExchange www.hitx.net Lesson 4/Banner Ad Exchange Networks Impressionz www.impressionz.com Lesson 4/Banner Ad Exchange Networks LinkBuddies www.linkbuddies.com Lab 4-3: Visiting a banner ad exchange program Amazon.com www.amazon.com Lesson 4/Referrer Programs Barnes & Noble www.barnesandnoble.com Lesson 4/Referrer Programs BestBuyDirect www.bestbuydirect.com Lesson 4/Referrer Programs Webworker www.referralincome.com Lesson 4/Referrer Programs Managerial Technologies Libraries www.mtclibraries.com Lesson 4/Referrer Programs Internet Marketing Register www.marketing-register.com Lesson 4/Referrer Programs Amazon.com www.amazon.com Lab 4-4: Using a referrer program iMedia Connection www.imediaconnection.com/conte nt/3656.asp Lesson 4/Blogs and Blogads (Instructor Note) Technorati www.technorati.com Lesson 4/Blogs and Blogads iMedia Connection www.imediaconnection.com/conte nt/3162.asp Lesson 4/Blogs and Blogads Blogads www.blogads.com Lesson 4/Blogs and Blogads IAB www.iab.net/iab_products_and_i ndustry_services/1421 Lesson 4/Pop-Up and Related Ads CheckM8 Inc. www.checkm8.com Lesson 4/Pop-Up and Related Ads iMedia Connection www.imediaconnection.com/conte nt/3730.asp Lesson 4/Pop-Up and Related Ads (Instructor Note) Site Promoter www.sitepromoter.com Lesson 4/Search Engine Placement WebPosition www.webposition.com Lesson 4/Search Engine Placement AddWeb www.cyberspacehq.com Lesson 4/Search Engine Placement AddPro www.addpro.com/man_submit.ht m Lesson 4/Search Engine Placement Microsoft Business for Small & Midsize Companies www.microsoft.com/smallbusines s/hub.mspx Lab 4-5: Using a search-engine placement service SearchEngines.com www.searchengines.com/URLsub mission.html Lab 4-5: Using a search-engine placement service SearchEngineWatch.com www.searchenginewatch.com Lab 4-5: Using a search-engine placement service JafSoft Limited www.jafsoft.com/searchengines/ webbots.html Lesson 4/<Meta> Tags and Search Engines WebReference.com www.webreference.com/internet/ software/agents.html Lesson 4/<Meta> Tags and Search Engines Web Robots Database www.robotstxt.org/wc/active.html Lesson 4/<Meta> Tags and Search Engines Fun with Words http://rinkworks.com/words/mis spelled.shtml Lesson 4/<Meta> Tags and Search Engines Marketleap www.marketleap.com/services/fr eetools/default.htm Lesson 4/<Meta> Tags and Search Engines Search Engine Watch www.searchenginewatch.com Lesson 4/<Meta> Tags and Search Engines MetaSpy www.metaspy.com Lesson 4/<Meta> Tags and Search Engines © 2011 Certification Partners, LLC. — All Rights Reserved. Version 1.0 CIW E-Commerce Specialist Web sites utilized Web Site Name URL Lesson/Section, Lab or Optional Lab Search Engine Watch — Search Engine Placement Tips www.searchenginewatch.com/we bmasters/tips.html Lesson 4/<Meta> Tags and Search Engines PCWorld — Spammer Sentenced to Nine Years in Jail www.pcworld.com/news/article/ 0,aid,118493,00.asp Lesson 4/E-Mail and Marketing Opt-in Email Marketing www.opt-in-email-marketing.org Lesson 4/E-Mail and Marketing WSPromotion www.wspromotion.com Lesson 4/E-Mail and Marketing Constant Contact www.constantcontact.com Lesson 4/E-Mail and Marketing DART for Advertisers www.doubleclick.com Lesson 4/Ad Performance Evaluation eXTReMe Tracking www.extreme-dm.com Lesson 4/Ad Performance Evaluation Dynamic Logic www.dynamiclogic.com Lesson 4/Ad Performance Evaluation MyComputer www.mycomputer.com Lab 4-6: Examining tracking service data Bag Media www.bagmedia.co.uk Lesson 4/Offline Product Promotion Java Jacket www.javajacket.com Lesson 4/Offline Product Promotion Microsoft Small Business Center www.microsoft.com/smallbusines s/products/online/hub.mspx Lesson 4/Ad Campaign Implementation E-centives www.e-centives.com Lesson 4/Ad Campaign Implementation MyPoints www.mypoints.com Lesson 4/Ad Campaign Implementation Microsoft Small Business Center www.microsoft.com/smallbusines s/products/ online/hub.mspx Lab 4-7: Examining business hub services Site Promoter www.sitepromoter.com Optional Lab 4-1: Evaluating a Web site's keyword development and placement WebPosition www.webposition.com Optional Lab 4-1: Evaluating a Web site's keyword development and placement AddWeb www.cyberspacehq.com Optional Lab 4-1: Evaluating a Web site's keyword development and placement User Interface Engineering — Putting Context into Context www.uie.com/articles/putting_co ntext_into_context/ Lesson 5/Usability Testing User Interface Engineering — Three Important Benefits of Personas www.uie.com/articles/benefits_of _personas/ Lesson 5/Usability Testing (Instructor Note) User Interface Engineering — Usability Testing Best Practices www.uie.com/articles/molich_inte rview/ Lesson 5/Usability Testing (Instructor Note) Dell www.dell.com Lab 5-1: Using personas and role playing to analyze site usability Wine.com Wine.com Lesson 5/Designing the Site Hierarchy Barnes & Noble www.barnesandnoble.com Lab 5-2: Analyzing site usability and hierarchy Dell www.dell.com Lab 5-3: Analyzing screen flow Barnes & Noble www.barnesandnoble.com Lab 5-3: Analyzing screen flow Habitat For Humanity Gift Shop www.habitatstoreonline.com Activity 5-1: Using personas and role-playing to increase site usability Jakob Nielsen's Web site — Beyond Accessibility: Treating Users with Disabilities as People www.useit.com/alertbox/200111 11.html Optional Lab 5-1: Considering usability issues for people with disabilities © 2011 Certification Partners, LLC. — All Rights Reserved. Version 1.0 CIW E-Commerce Specialist Web sites utilized Web Site Name URL Lesson/Section, Lab or Optional Lab Target.com www.target.com Optional Lab 5-1: Considering usability issues for people with disabilities Chicago Transit Authority www.transitchicago.com Optional Lab 5-1: Considering usability issues for people with disabilities Dell www.dell.com Optional Lab 5-1: Considering usability issues for people with disabilities Usability News — Feature: Attitudes to Web Accessibility www.usabilitynews.com/news/ar ticle1321.asp Optional Lab 5-1: Considering usability issues for people with disabilities Oracle/PeopleSoft www.peoplesoft.com Lesson 6/Customer Relationship Management Microsoft SQL Server www.microsoft.com/sql Lesson 6/Customer Relationship Management MicroStrategy www.microstrategy.com Lesson 6/Customer Relationship Management MicroStrategy www.microstrategy.com Lab 6-1: Evaluating a CRM application suite mIRC — Founding IRC www.mirc.co.uk/help/jarkko1.ht ml Lesson 6/Customer Service Tools and Methodology LiveAssistance www.liveassistant.com Lesson 6/Customer Service Tools and Methodology LivePerson www.liveperson.com Lesson 6/Customer Service Tools and Methodology Live2Support www.live2support.com Lesson 6/Customer Service Tools and Methodology Liveassist.com www.liveassist.com Lesson 6/Customer Service Tools and Methodology Incoming Calls Management Institute (ICMI) www.incoming.com Lesson 6/Customer Service Tools and Methodology GlobalPhone WebCallback www.webcallback.com Lesson 6/Customer Service Tools and Methodology NetCall Telecom www.netcall.com Lesson 6/Customer Service Tools and Methodology Net2Phone web.net2phone.com Lesson 6/Customer Service Tools and Methodology (Instructor Note) Vonage www.vonage.com Lesson 6/Customer Service Tools and Methodology (Instructor Note) eGain www.egain.com Lesson 6/Customer Service Tools and Methodology Teleglobe www.itxc.com Lesson 6/Customer Service Tools and Methodology InterCall www.intercall.com Lesson 6/Customer Service Tools and Methodology Linktivity (WebInteractive) www.linktivity.com Lesson 6/Customer Service Tools and Methodology Kolabora www.kolabora.com Lesson 6/Customer Service Tools and Methodology Cisco Systems® www.cisco.com Lesson 6/Customer Service Tools and Methodology 24-7 INtouch www.24-7intouch.com Lesson 6/Customer Service Tools and Methodology © 2011 Certification Partners, LLC. — All Rights Reserved. Version 1.0 CIW E-Commerce Specialist Web sites utilized Web Site Name URL Lesson/Section, Lab or Optional Lab FormRouter.NET www.formrouter.com Lesson 6/Customer Service Tools and Methodology Vanguard Vista www.vista-survey.com Lesson 6/Customer Service Tools and Methodology FormSite.com www.formsite.com Lesson 6/Customer Service Tools and Methodology FormMail.com www.formmail.com Lesson 6/Customer Service Tools and Methodology 24-7 INtouch www.24-7intouch.com Lab 6-2: Using synchronous and asynchronous support tools FAQ Manager Professional www.FAQ-Manager-Pro.com Lesson 6/Customer Service Tools and Methodology Talisma KnowledgeBase.net www.knowledgebase.net Lesson 6/Customer Service Tools and Methodology Novo Solutions www.novosolutions.com Lesson 6/Customer Service Tools and Methodology InfoStreet StreetSmart www.infostreet.com Lesson 6/Customer Service Tools and Methodology LivePerson www.liveperson.com Lesson 6/Customer Service Tools and Methodology RightAnswers www.rightanswers.com Lesson 6/Customer Service Tools and Methodology Adobe — RoboHelp www.adobe.com/products/robohe lp/ Lesson 6/Customer Service Tools and Methodology Adobe — RoboHelp www.adobe.com/products/robohe lp/ Lab 6-3: Examining self-service support methods Intelliseek www.intelliseek.com Lesson 6/E-Service Action Plan CustomerSat www.customersat.com Lesson 6/E-Service Action Plan Inquisite Web Survey System www.inquisite.com Lesson 6/E-Service Action Plan Golden Hills Software (SurveyGold) www.surveygold.com Lesson 6/E-Service Action Plan Amazon.com Amazon.com Lesson 6/Integrating CRM and Customer Service SAP Global www.sap.com Lesson 6/Integrating CRM and Customer Service NetCall www.netcall.com Optional Lab 6-1: Using customer-service call initiation NetCall — Certification Partners http://my.hyperphonelink.com/ hpl/hyperphone.asp?id=135931 Optional Lab 6-1: Using customer-service call initiation eMarketer Inc. www.emarketer.com Lesson 7/B2B E-Business Overview eMarketer Inc. www.emarketer.com Lesson 7/E-Commerce Fundamentals E-Commerce Times www.ecommercetimes.com Lesson 7/E-Commerce Fundamentals eCommerce Info Center www.ecominfocenter.com Lesson 7/E-Commerce Fundamentals Supplychain.org www.supplychain.org Lesson 7/Business Concepts SAP www.sap.com Lesson 7/Business Concepts i2 www.i2.com Lesson 7/Business Concepts Ariba www.ariba.com Lesson 7/Business Concepts © 2011 Certification Partners, LLC. — All Rights Reserved. Version 1.0 CIW E-Commerce Specialist Web sites utilized Web Site Name URL Lesson/Section, Lab or Optional Lab National Aeronautics and Space Administration (NASA) Office of Procurement www.hq.nasa.gov/office/procure ment Lesson 7/Business Concepts South Dakota Office of Procurement Management www.state.sd.us/boa/opm/ Lesson 7/Business Concepts Department for Constitutional Affairs www.dca.gov.uk/procurement/ Lesson 7/Business Concepts DAVACO Sourcing www.davacosourcing.com Lesson 7/Business Concepts Verian Technologies www.verian.com Lesson 7/Business Concepts National Institute of Governmental Purchasing Inc. www.nigp.org Lesson 7/Business Concepts Service Management Europe www.servicemanagement.co.uk Lesson 7/Business Concepts Everest Software www.everestsoftwareinc.com/ind ex.asp Lesson 7/Business Concepts System ID Warehouse www.systemid.com Lesson 7/Business Concepts KCSI (SIMMS) www.kcsi.ca Lesson 7/Business Concepts Disano Systems Group Inc. www.disano.com Lesson 7/Business Concepts Lumberjack Software www.lumberjack.com Lesson 7/Business Concepts freightquote.com www.freightquote.com Lesson 7/Business Concepts Traffic Management Inc. www.trafficmgmt.com Lesson 7/Business Concepts UPS www.ups.com Lesson 7/Business Concepts DHL www.dhl.com Lesson 7/Business Concepts Federal Express www.fedex.com Lesson 7/Business Concepts Ariba www.ariba.com Lab 7-1: Investigating business management solutions PartMiner www.partminer.com Lesson 7/Internet Marketplaces DoveBid www.dovebid.com Lesson 7/Internet Marketplaces Liquidation.com www.liquidation.com Lesson 7/Internet Marketplaces TechListings.net www.techlistings.net Lesson 7/Internet Marketplaces AsianProducts www.asianproducts.com Lesson 7/Internet Marketplaces Kellysearch www.kellysearch.com Lesson 7/Internet Marketplaces Ashland www.ashchem.com Lesson 7/Internet Marketplaces OfficeMax www.officemax.com Lesson 7/Internet Marketplaces Ariba www.ariba.com Lesson 7/Internet Marketplaces Verticalnet www.verticalnet.com Lesson 7/Internet Marketplaces Dell — Premier http://premier.dell.com Lesson 7/Internet Marketplaces Covisint www.covisint.com Lesson 7/Internet Marketplaces Dairy.com www.dairy.com Lesson 7/Internet Marketplaces Band-X www.band-x.com/en/ Lesson 7/Internet Marketplaces Maryland Software Industry Consortium www.choosemaryland.org/datace nter/bizsupport/consortia/details 4.asp Lesson 7/Internet Marketplaces Liquidation.com www.liquidation.com Lab 7-2: Exploring Internet marketplace sites © 2011 Certification Partners, LLC. — All Rights Reserved. Version 1.0 CIW E-Commerce Specialist Web sites utilized Web Site Name URL Lesson/Section, Lab or Optional Lab BravoSolution www.bravosolutionus.com/home. asp Lab 7-2: Exploring Internet marketplace sites Dairy.com www.dairy.com Lab 7-2: Exploring Internet marketplace sites The Internet Engineering Task Force (IETF) — EDI Meets the Internet www.ietf.org/rfc/rfc1865.txt?num ber=1865 Lesson 7/Electronic Data Interchange (EDI) Data Interchange Standards Association (DISA) www.disa.org Lesson 7/Electronic Data Interchange (EDI) Accredited Standards Committee (ASC) X12 www.x12.org/x12org Lesson 7/Electronic Data Interchange (EDI) United Nations Economic Commission for Europe (UNECE) www.unece.org/trade/untdid/we lcome.htm Lesson 7/Electronic Data Interchange (EDI) Regulatory Electronic Commerce for the Petroleum Industry (REGS) www.regsedi.com Lesson 7/Electronic Data Interchange (EDI) DISA www.disa.org Lab 7-3: Researching EDI standards Accredited Standards Committee (ASC) X12 www.x12.org/x12org Lab 7-3: Researching EDI standards Advanced Data Exchange www.adx.com Lesson 7/Electronic Data Interchange (EDI) Global eXchange Services www.geis.com Lesson 7/Electronic Data Interchange (EDI) Peregrine Systems www.peregrine.com Lesson 7/Electronic Data Interchange (EDI) SAP www.sap.com Lesson 7/Electronic Data Interchange (EDI) Microsoft — BizTalk Server www.microsoft.com/biztalk Lesson 7/Electronic Data Interchange (EDI) Adobe Flash Player www.adobe.com/shockwave/dow nload/download.cgi?P1_Prod_Ver sion=ShockwaveFlash Lab 7-4: Previewing a simulated EDI transaction Advanced Data Exchange www.adx.com Lab 7-4: Previewing a simulated EDI transaction Openbuy.org www.openbuy.org Lesson 7/Open Buying on the Internet (OBI) (Instructor Note) Adobe www.adobe.com Lesson 7/Open Buying on the Internet Cover Pages — Internet Open Trading Protocol (IOTP) http://xml.coverpages.org/otp.ht ml Lesson 7/Open Trading Protocol (OTP) Universal Description, Discovery and Integration (UDDI) protocol www.uddi.org Lesson 7/Web Services EUROPAGES www.europages.co.uk Optional Lab 7-1: Demonstrating eprocurement PayPal www.paypal.com Lesson 8/Outsourcing Site Creation Packages MerchandiZer www.merchandizer.com Lesson 8/Online Outsourcing Solutions 123 eCart www.123eCart.com Lesson 8/Online Outsourcing Solutions Yahoo! Small Business http://smallbusiness.yahoo.com/ merchant/compare.php Lesson 8/Online Outsourcing Solutions 123 eCart www.123eCart.com Lab 8-1: Comparing instant storefront options Yahoo! Shopping http://shopping.yahoo.com Lab 8-1: Comparing instant storefront options © 2011 Certification Partners, LLC. — All Rights Reserved. Version 1.0 CIW E-Commerce Specialist Web sites utilized Web Site Name URL Lesson/Section, Lab or Optional Lab 123 eCart www.123eCart.com Lab 8-2: Registering for a 123 eCart trial store 123 eCart www.123eCart.com Lab 8-3: Building an online storefront site 123 eCart www.123eCart.com Lab 8-4: Adding shopping-cart details AutomatedShops — ShopZone www.automatedshops.com Lesson 8/Mid-Level Offline Storefront Products Smith Micro — WebDNA webdna.smithmicro.com Lesson 8/Mid-Level Offline Storefront Products ShopFactory www.shopfactory.com Lesson 8/Mid-Level Offline Storefront Products Earthstores.com Earthstores.com Lab 8-6: Creating a new Web site with ShopFactory (Instructor Note) InternetCommerce.com www.internetcommerce.com Lesson 8/High-Level Offline Storefront Products Sterling Commerce www.sterlingcommerce.com Lesson 8/High-Level Offline Storefront Products AnServ http://anserv.com/ Lesson 8/Auctions: The Other E-Commerce Option Beyond Solutions www.beyondsolutions.com Lesson 8/Auctions: The Other E-Commerce Option PHP ProBid Professional Auction Software www.phpprobid.com Lesson 8/Auctions: The Other E-Commerce Option PHP Auction XL www.phpauction.org/ Lesson 8/Auctions: The Other E-Commerce Option Beyond Solutions www.beyondsolutions.com/demo_ links.html Optional Lab 8-1: Exploring online auction software W3C — XHTML2 Working Group Home Page www.w3.org/MarkUp/ Lesson 9/Web Server Overview (Instructor Note) Netcraft news.netcraft.com Lesson 9/Web Server Overview Microsoft — Internet Information Services (IIS) www.microsoft.com/windowsserv er2003/iis/ Lab 9-1: Evaluating IIS 6.0 Habitat For Humanity Gift Shop www.habitatgiftshop.com Lesson 9/IIS 6.0 Preparation Habitat For Humanity Gift Shop us.habitatgiftshop.com Lesson 9/IIS 6.0 Preparation Habitat For Humanity Gift Shop mexico.habitatgiftshop.com Lesson 9/IIS 6.0 Preparation Habitat For Humanity Gift Shop canada.habitatgiftshop.com Lesson 9/IIS 6.0 Preparation Habitat For Humanity Gift Shop us.habitatgiftshop.com Lesson 9/IIS 6.0 Configuration Habitat For Humanity Gift Shop mexico.habitatgiftshop.com Lesson 9/IIS 6.0 Configuration Habitat For Humanity Gift Shop canada.habitatgiftshop.com Lesson 9/IIS 6.0 Configuration Sun Microsystems www.sun.com Lesson 9/Sun Java System Web Server 6.1 Open Source Initiative www.opensource.org/docs/definit ion.php Lesson 9/Open-Source Solutions © 2011 Certification Partners, LLC. — All Rights Reserved. Version 1.0 CIW E-Commerce Specialist Web sites utilized Web Site Name URL Lesson/Section, Lab or Optional Lab Apache Software Foundation www.apache.org Lesson 9/Open-Source Solutions Savant http://savant.sourceforge.net Lesson 9/Open-Source Solutions Zope www.zope.org Lesson 9/Open-Source Solutions osCommerce www.oscommerce.com Lesson 9/Open-Source Solutions Linux Help www.linuxhelp.ca/guides/lamp/ Lesson 9/Open-Source Solutions Apache Friends www.apachefriends.org/en/ Lesson 9/Open-Source Solutions Apache HTTP Server Project http://httpd.apache.org/downloa d Lesson 9/Open-Source Solutions Apache Software Foundation www.apache.org Lab 9-4: Comparing Web servers Sun Microsystems www.sun.com Lab 9-4: Comparing Web servers Linux Help www.linuxhelp.ca/guides/lamp/ Lesson 9/Application project Apache Friends www.apachefriends.org/en/ Lesson 9/Application project osCommerce www.oscommerce.com Optional Lab 9-1: Examining osCommerce The Open Group www.opengroup.org Lesson 10/Database Servers The Open Group — SQL: The Standard and the Language www.opengroup.org/public/tech/ datam/sql.htm Lesson 10/Database Servers Transaction Processing Performance Council (TPC) www.tpc.org Lesson 10/Database Servers (Instructor Note) Oracle — Oracle Database 11g www.oracle.com/database/index. html Lesson 10/Database Servers MySQL www.mysql.com/products/ Lesson 10/Database Servers Apache Xindice xml.apache.org/xindice Lesson 10/Database Servers Microsoft SQL Server www.microsoft.com/sql/ Lesson 10/Database Servers Microsoft SQL Server www.microsoft.com/sql/prodinfo/ features/compare-features.mspx Lesson 10/Database Servers Adobe Dreamweaver www.adobe.com/products/dream weaver/ Lesson 10/Commerce Site Development IBM WebSphere www306.ibm.com/software/webspher e Lesson 10/Commerce Site Development Oracle www.sun.com/software Lesson 10/Commerce Site Development Oracle — Sun ONE Integration Server B2B Edition www.sun.com/software/products /integration_srvr_b2b/home_int_b 2b.xml Lesson 10/Commerce Site Development NetSuite www.netsuite.com Lesson 10/Commerce Site Development osCommerce www.oscommerce.com Lesson 10/Commerce Site Development Microsoft Commerce Server www.microsoft.com/commerceser ver Lesson 10/Commerce Site Development Microsoft Windows Update www.update.microsoft.com/windo wsupdate Lab 10-2: Preparing for Commerce Server 2007 installation Microsoft Download Center — Microsoft .NET Framework Version 2.0 Redistributable Package (x86) http://go.microsoft.com/fwlink/?L inkID=56645 Lab 10-2: Preparing for Commerce Server 2007 installation CNET www.cnet.com Optional Lab 10-1: Researching reviews of ecommerce development tools © 2011 Certification Partners, LLC. — All Rights Reserved. Version 1.0 CIW E-Commerce Specialist Web sites utilized Web Site Name URL Lesson/Section, Lab or Optional Lab KnowledgeStorm www.knowledgestorm.com Optional Lab 10-1: Researching reviews of ecommerce development tools ZDNet www.zdnet.com Optional Lab 10-1: Researching reviews of ecommerce development tools Microsoft Download Center — Commerce Server 2007 Starter Site - Release 2 www.microsoft.com/downloads/d etails.aspx?familyid=10F9C18E3E15-4AB9-9C40A424876D1630&displaylang=en Lesson 11/Building Commerce Solutions Microsoft Download Center www.microsoft.com/downloads Lesson 11/Building Commerce Solutions (Instructor Note) Microsoft Download Center — Commerce Server 2007 Starter Site - Release 2 www.microsoft.com/downloads/d etails.aspx?familyid=10F9C18E3E15-4AB9-9C40A424876D1630&displaylang=en Lab 11-1: Preparing for site creation Microsoft Download Center — Internet Information Services (IIS) 6.0 Resource Kit Tools http://go.microsoft.com/fwlink/?L inkID=59276 Lab 11-3: Configuring Commerce Server 2007 security requirements Mitel www.mitel.com Lesson 11/Commerce Site Management Vonage www.vonage.com Lesson 11/Commerce Site Management Tata Communications www.tatacommunications.com Lesson 11/Commerce Site Management Microsoft Outlook www.microsoft.com/outlook/ Lesson 11/Commerce Site Management TimeTrade Systems Inc. www.timetrade.com Lesson 11/Commerce Site Management Meeting Maker Inc. www.meetingmaker.com Lesson 11/Commerce Site Management ICQ www.icq.com Lesson 11/Commerce Site Management ICQ2Go go.icq.com Lesson 11/Commerce Site Management Yahoo! Messenger http://messenger.yahoo.com Lesson 11/Commerce Site Management MSN Messenger http://messenger.msn.com Lesson 11/Commerce Site Management AOL Instant Messenger www.aim.com Lesson 11/Commerce Site Management WebEx www.webex.com Lesson 11/Commerce Site Management Genesys www.genesys.com Lesson 11/Commerce Site Management Netspoke www.netspoke.com Lesson 11/Commerce Site Management Windows NetMeeting www.microsoft.com/windows/net meeting/ Lesson 11/Commerce Site Management HelpMeeting www.helpmeeting.com Lesson 11/Commerce Site Management Centra www.centra.com Lesson 11/Commerce Site Management Eddie Bauer www.eddiebauer.com Lab 12-1: Examining an online catalog Compiere www.compiere.org Lesson 13/Inventory Systems AdvanceWare www.advanceware.net Lesson 13/Inventory Systems Almyta Systems http://systems.almyta.com Lesson 13/Inventory Systems osCommerce www.oscommerce.com Lesson 13/Inventory Systems AdvanceWare www.advanceware.net Lab 13-1: Investigating inventory management applications Compiere www.compiere.org Lab 13-1: Investigating inventory management applications TalentSoft www.talentsoft.com Lesson 13/Order System Implementation © 2011 Certification Partners, LLC. — All Rights Reserved. Version 1.0 CIW E-Commerce Specialist Web sites utilized Web Site Name URL Lesson/Section, Lab or Optional Lab OnlineStore www.online-store.co.uk Lesson 13/Order System Implementation PayPal www.paypal.com Lesson 13/Order System Implementation WebAsyst Shop-Script www.shop-script.com Lesson 13/Order System Implementation Almyta www.almyta.com Optional Lab 13-1: Installing an open-source commerce server Internet Merchant Account www.internet-merchantaccount.com Lab 14-1: Comparing merchant accounts Authorize.Net www.authorizeit.com Lab 14-1: Comparing merchant accounts ClearCommerce www.clearcommerce.com Lesson 14/Credit Card Processing CyberSource www.cybersource.com Lesson 14/Credit Card Processing DataCash www.datacash.com Lesson 14/Credit Card Processing Emergis www.emergis.com/en/ Lesson 14/Credit Card Processing Electronic Payment Exchange www.epx.com Lesson 14/Credit Card Processing iBill www.ibill.com Lesson 14/Credit Card Processing ReD www.redplc.com Lesson 14/Credit Card Processing Trintech www.trintech.com Lesson 14/Credit Card Processing VeriFone www.verifone.com Lesson 14/Credit Card Processing VeriSign www.verisign.com Lesson 14/Credit Card Processing YourPay www.yourpay.com Lesson 14/Credit Card Processing CyberSource www.cybersource.com Lab 14-2: Reviewing CyberSource payment gateway features PayPal www.paypal.com Lab 14-3: Evaluating PayPal as a payment option National Automated Clearing House Association (NACHA) www.nacha.org Lesson 14/Online Check Processing ITI Internet Services — PayByCheck www.paybycheck.com Lesson 14/Online Check Processing (Instructor Note) iBill www.ibill.com Lesson 14/Online Check Processing (Instructor Note) eCheck2000 www.echeck2000.com Lesson 14/Online Check Processing (Instructor Note) Electracash www.electracash.com Lesson 14/Online Check Processing (Instructor Note) TeleCheck www.telecheck.com Lab 14-4: Processing checks online FirstData FirstData.com Lab 14-4: Processing checks online VeriSign www.verisign.com/support/payfl ow/fraud/fraudPrevention.html Lesson 14/Preventing Fraud (Instructor Note) PayPal www.paypal.com Lab 14-5: Selecting a service that supports fraud prevention CyberSource www.cybersource.com Lab 14-5: Selecting a service that supports fraud prevention VeriSign www.verisign.com Optional Lab 14-1: Evaluating VeriSign services Travelocity www.travelocity.com Lab 15-1: Investigating e-mail support methods © 2011 Certification Partners, LLC. — All Rights Reserved. Version 1.0 CIW E-Commerce Specialist Web sites utilized Web Site Name URL Lesson/Section, Lab or Optional Lab Barnes & Noble www.barnesandnoble.com Lab 15-1: Investigating e-mail support methods Dell www.dell.com Lab 15-1: Investigating e-mail support methods DMXReady www.dmxready.com Lesson 15/Frequently Asked Questions (FAQ) Implementation FAQ Manager Professional www.faq-manager-pro.com Lesson 15/Frequently Asked Questions (FAQ) Implementation piFAQ pifaq.sourceforge.net Lesson 15/Frequently Asked Questions (FAQ) Implementation HelpDesk www.helpdesk.com Lesson 15/Knowledge Base AskIt! www.askit.com Lesson 15/Knowledge Base myKB www.mykb.com Lesson 15/Knowledge Base InstantASP www.instantasp.co.uk Lesson 15/Knowledge Base Novo Solutions www.novosolutions.com Lesson 15/Knowledge Base Lore (Pineapple Technologies) www.pineappletechnologies.com/ products/lore Lesson 15/Knowledge Base Talisma www.knowledgebase.net Lesson 15/Knowledge Base RightAnswers www.rightanswers.com Lesson 15/Knowledge Base InstantASP www.instantasp.co.uk Lab 15-2: Exploring a knowledge base demo InstantASP www.instantasp.co.uk Lesson 15/Application project Novo Solutions www.novosolutions.com Lesson 15/Application project Lore (Pineapple Technologies) www.pineappletechnologies.com/ products/lore Lesson 15/Application project Dell www.dell.com Activity 15-1: Comparing multiple support options Travelocity www.travelocity.com Activity 15-1: Comparing multiple support options Barnes & Noble www.barnesandnoble.com Activity 15-1: Comparing multiple support options Habitat For Humanity Gift Shop www.habitatgiftshop.com Activity 15-1: Comparing multiple support options Lore (Pineapple Technologies) www.pineappletechnologies.com/ products/lore Optional Lab 15-1: Investigating knowledge base support options International Telecommunication Union (ITU) www.itu.int Lesson 16/X.509 Standard (Instructor Note) VeriSign www.verisign.com Lesson 16/VeriSign VeriSign — SSL Certificates www.verisign.com/productsservices/securityservices/ssl/page_006492.html Lesson 16/VeriSign Apache-SSL www.apache-ssl.org Lesson 16/Obtaining Certificates VeriSign www.verisign.com Lab 16-1: Generating an SSL server certificate request Habitat For Humanity Gift Shop — orderinfo directory https://www.habitatgiftshop.com /orderinfo Lesson 16/Installing Certificates © 2011 Certification Partners, LLC. — All Rights Reserved. Version 1.0 CIW E-Commerce Specialist Web sites utilized Web Site Name URL Lesson/Section, Lab or Optional Lab VeriSign — Free Trial SSL Certificate www.verisign.com/server/trial/fa q/index.html Lab 16-2: Installing the VeriSign certificate VeriSign — Installation Instructions for SSL Certificates www.verisign.com/support/install /index.html#trial Lab 16-2: Installing the VeriSign certificate Anti-Phishing Working Group www.antiphishing.org/ Lesson 16/Identifying Attack Types Forensico.com — About Computer Forensics www.forensico.com/aboutcomput erforensics.html Lesson 16/E-Commerce Forensic Techniques (Instructor Note) Interwise www.interwise.com Lesson 17/Distance-Learning Essentials iLinc Communications www.learnlinc.com Lesson 17/Distance-Learning Essentials Adobe Acrobat Connect Pro www.adobe.com/products/acroba tconnectpro/ Lesson 17/Distance-Learning Essentials Microsoft — Live Meeting office.microsoft.com/enus/livemeeting/FX101729061033 .aspx Lesson 17/Distance-Learning Essentials Blackboard www.blackboard.com Lesson 17/Distance-Learning Essentials GuiWeb www.guiweb.com Lesson 17/Distance-Learning Essentials Moodle www.moodle.org Lesson 17/Distance-Learning Essentials Learning Circuits www.learningcircuits.org Lesson 17/E-Learning Content (Instructor Note) Learning Circuits — "A Little Fun Goes a Long Way" by William Powell www.learningcircuits.org/NR/exe res/88B0DE45-05FB-4B20-94EA10C12B0F4D19.htm Lesson 17/E-Learning Content Mindflash www.mindflash.com Lab 17-1: Evaluating an online course Advanced Distributed Learning (ADL) www.adlnet.org/index.cfm?fuseac tion=abtadl Lesson 17/Reusable Learning Objects PRO-ductivity Systems www.pro-ductivity.com Lesson 17/Reusable Learning Objects Generation21 Learning Systems www.gen21.com Lesson 17/Reusable Learning Objects Cornerstone OnDemand www.cornerstoneondemand.com Lesson 17/Reusable Learning Objects RWD Technologies www.rwd.com Lesson 17/Reusable Learning Objects Mindflash www.mindflash.com Lesson 17/Reusable Learning Objects Eedo www.eedo.com/ Lesson 17/Reusable Learning Objects Knowledge Management Solutions Inc. www.kmsi.us/ Lesson 17/Reusable Learning Objects ePath Learning www.epathlearning.com/ Lesson 17/Reusable Learning Objects ATutor www.atutor.ca/ Lesson 17/Reusable Learning Objects ASTD — Learning Circuits www.learningcircuits.org/2004/m ay2004/0405_Trends.htm Lesson 17/Reusable Learning Objects PRO-ductivity Systems www.pro-ductivity.com Lab 17-2: Evaluating LMS and LCMS software Generation21 Learning Systems www.gen21.com Lab 17-2: Evaluating LMS and LCMS software Atutor — Learning Content Management System www.atutor.ca Lab 17-2: Evaluating LMS and LCMS software Learning Circuits www.learningcircuits.org Lesson 17/Application project © 2011 Certification Partners, LLC. — All Rights Reserved. Version 1.0 CIW E-Commerce Specialist Web sites utilized Web Site Name URL Lesson/Section, Lab or Optional Lab Interwise www.interwise.com Optional Lab 17-1: Comparing Webinarbased distance-learning providers iLinc Communications www.learnlinc.com Optional Lab 17-1: Comparing Webinarbased distance-learning providers Adobe Acrobat Connect Pro www.adobe.com/products/acroba tconnectpro Optional Lab 17-1: Comparing Webinarbased distance-learning providers Adobe Breeze www.adobe.com/support/docume ntation/en/breeze Optional Lab 17-1: Comparing Webinarbased distance-learning providers Live Meeting http://main.placeware.com Optional Lab 17-1: Comparing Webinarbased distance-learning providers Blackboard www.blackboard.com Optional Lab 17-2: Comparing course/seminar-based distance-learning providers GuiWeb www.guiweb.com Optional Lab 17-2: Comparing course/seminar-based distance-learning providers Moodle www.moodle.org Optional Lab 17-2: Comparing course/seminar-based distance-learning providers W3C — Extended Log File Format www.w3.org/TR/WD-logfile.html Lab 18-1: Viewing IIS log files (Instructor Note) AccessWatch www.accesswatch.com Lesson 18/Logging and Trend Analysis Imagos Software — WebReporter www.imagossoftware.com/webre porter Lesson 18/Logging and Trend Analysis WebTrends www.WebTrends.com Lesson 18/Logging and Trend Analysis Imagos Software — WebReporter www.imagossoftware.com/webre porter Lab 18-2: Installing log analyzer software Radview — WebLOAD www.radview.com Lesson 18/Performance-Monitoring Tools Paessler — Webserver Stress Tool www.paessler.com Lesson 18/Performance-Monitoring Tools Mindcraft — NetPoint www.mindcraft.com Lesson 18/Performance-Monitoring Tools Paessler — Webserver Stress Tool www.paessler.com Lab 18-5: Testing site traffic capabilities CIW http://www.ciwcertified.com Lab 18-5: Testing site traffic capabilities Radview — WebLOAD www.radview.com Optional Lab 18-1: Comparing Web server load capabilities Paessler — Webserver Stress Tool www.paessler.com Optional Lab 18-1: Comparing Web server load capabilities Mindcraft — NetPoint www.mindcraft.com Optional Lab 18-1: Comparing Web server load capabilities CIW Online http://education.certificationpartners.com/ciw/ Supplemental Files Contents CIW E-Commerce Specialist v1.0 — Supplemental Files Prometric http://securereg3.prometric.com/ Appendix A: CIW E-Commerce Specialist Objectives and Locations VUE www.vue.com/ Appendix A: CIW E-Commerce Specialist Objectives and Locations © 2011 Certification Partners, LLC. — All Rights Reserved. Version 1.0 CIW E-Commerce Specialist Web sites utilized Web Site Name URL Lesson/Section, Lab or Optional Lab CIW www.CIWcertified.com/ Appendix A: CIW E-Commerce Specialist Objectives and Locations Internet World Stats www.internetworldstats.com Appendix C: Electronic Commerce Internet Resources Verisign www.verisign.com Appendix C: Electronic Commerce Internet Resources Internet World Stats www.isc.org Appendix C: Electronic Commerce Internet Resources Pew Internet www.pewinternet.org Appendix C: Electronic Commerce Internet Resources ClickZ www.clickz.com Appendix C: Electronic Commerce Internet Resources IDC www.idc.com Appendix C: Electronic Commerce Internet Resources ecommerce-guide.com www.ecommerce-guide.com Appendix C: Electronic Commerce Internet Resources E-Commerce Times www.ecommercetimes.com Appendix C: Electronic Commerce Internet Resources Internet Retailer www.internetretailer.com Appendix C: Electronic Commerce Internet Resources Netcraft http://news.netcraft.com Appendix C: Electronic Commerce Internet Resources Yahoo! Directory http://dir.yahoo.com/Computers_ and_Internet/Internet/Statistics_a nd_Demographics Appendix C: Electronic Commerce Internet Resources CheckM8 www.checkm8.com Appendix C: Electronic Commerce Internet Resources eMarketer www.emarketer.com Appendix C: Electronic Commerce Internet Resources eCommerce Info Center www.ecominfocenter.com Appendix C: Electronic Commerce Internet Resources NACHA www.nacha.org Appendix C: Electronic Commerce Internet Resources Inter Market Group www.intermarketgroup.com Appendix C: Electronic Commerce Internet Resources UsabilityNews.com www.usabilitynews.com Appendix C: Electronic Commerce Internet Resources User Interface Engineering www.uie.com Appendix C: Electronic Commerce Internet Resources useit.com www.useit.com Appendix C: Electronic Commerce Internet Resources Consona www.serviceware.com Appendix C: Electronic Commerce Internet Resources Oracle www.oracle.com Appendix C: Electronic Commerce Internet Resources Microsoft SQL Server www.microsoft.com/sql Appendix C: Electronic Commerce Internet Resources MicroStrategy www.microstrategy.com Appendix C: Electronic Commerce Internet Resources © 2011 Certification Partners, LLC. — All Rights Reserved. Version 1.0 CIW E-Commerce Specialist Web sites utilized Web Site Name URL Lesson/Section, Lab or Optional Lab MarketTools CustomerSat www.customersat.com Appendix C: Electronic Commerce Internet Resources Inquisite www.inquisite.com Appendix C: Electronic Commerce Internet Resources Golden Hills Software — SurveyGold www.surveygold.com Appendix C: Electronic Commerce Internet Resources SAP www.sap.com Appendix C: Electronic Commerce Internet Resources DMXReady www.dmxready.com Appendix C: Electronic Commerce Internet Resources FAQ Manager Pro www.faq-manager-pro.com Appendix C: Electronic Commerce Internet Resources piFAQ http://pifaq.sourceforge.net Appendix C: Electronic Commerce Internet Resources AskIt.com www.askit.com Appendix C: Electronic Commerce Internet Resources myKB www.mykb.com Appendix C: Electronic Commerce Internet Resources InstantASP www.instantasp.co.uk Appendix C: Electronic Commerce Internet Resources Novo Solutions www.novosolutions.com Appendix C: Electronic Commerce Internet Resources Lore (Pineapple Technologies) www.pineappletechnologies.com/ products/lore Appendix C: Electronic Commerce Internet Resources Liveassistant.com www.liveassistant.com Appendix C: Electronic Commerce Internet Resources LivePerson www.liveperson.com Appendix C: Electronic Commerce Internet Resources Live2Support www.live2support.com Appendix C: Electronic Commerce Internet Resources International Customer Management Institute www.incoming.com Appendix C: Electronic Commerce Internet Resources WEBCALLBACK www.webcallback.com Appendix C: Electronic Commerce Internet Resources Netcall www.netcall.com Appendix C: Electronic Commerce Internet Resources eGain www.egain.com Appendix C: Electronic Commerce Internet Resources InterCall www.intercall.com Appendix C: Electronic Commerce Internet Resources Inter-Tel www.linktivity.com Appendix C: Electronic Commerce Internet Resources Kolabora www.kolabora.com Appendix C: Electronic Commerce Internet Resources CISCO www.cisco.com Appendix C: Electronic Commerce Internet Resources FormRouter www.formrouter.com Appendix C: Electronic Commerce Internet Resources © 2011 Certification Partners, LLC. — All Rights Reserved. Version 1.0 CIW E-Commerce Specialist Web sites utilized Web Site Name URL Lesson/Section, Lab or Optional Lab Vanguard Vista www.vista-survey.com/ Appendix C: Electronic Commerce Internet Resources FormSite www.formsite.com Appendix C: Electronic Commerce Internet Resources 24-7 Intouch www.24-7intouch.com Appendix C: Electronic Commerce Internet Resources Mitel www.inter-tel.com Appendix C: Electronic Commerce Internet Resources Vonage www.vonage.com Appendix C: Electronic Commerce Internet Resources SQL: The Standard and the Language www.opengroup.org/public/tech/ datam/sql.htm Appendix C: Electronic Commerce Internet Resources TPC www.tpc.org Appendix C: Electronic Commerce Internet Resources Microsoft www.microsoft.com Appendix C: Electronic Commerce Internet Resources Oracle www.oracle.com Appendix C: Electronic Commerce Internet Resources MySQL www.mysql.com Appendix C: Electronic Commerce Internet Resources Apache Xindice http://xml.apache.org/xindice Appendix C: Electronic Commerce Internet Resources SAP www.sap.com Appendix C: Electronic Commerce Internet Resources JDA www.i2.com Appendix C: Electronic Commerce Internet Resources Ariba www.ariba.com Appendix C: Electronic Commerce Internet Resources Verian Technologies www.verian.com Appendix C: Electronic Commerce Internet Resources NIGP www.nigp.org Appendix C: Electronic Commerce Internet Resources Service Management Expo www.servicemanagement.co.uk Appendix C: Electronic Commerce Internet Resources SupplyChain.org www.supplychain.org Appendix C: Electronic Commerce Internet Resources Everest Software www.everestsoftwareinc.com/ www.systemid.com Appendix C: Electronic Commerce Internet Resources KCSI www.kcsi.ca Appendix C: Electronic Commerce Internet Resources Borschow www.borschow.com Appendix C: Electronic Commerce Internet Resources Velocity LBM www.lumberjack.com Appendix C: Electronic Commerce Internet Resources Freightquote.com www.freightquote.com Appendix C: Electronic Commerce Internet Resources Traffic Management, Inc. www.trafficmgmt.com Appendix C: Electronic Commerce Internet Resources © 2011 Certification Partners, LLC. — All Rights Reserved. Version 1.0 CIW E-Commerce Specialist Web sites utilized Web Site Name URL Lesson/Section, Lab or Optional Lab UPS www.ups.com Appendix C: Electronic Commerce Internet Resources DHL www.dhl.com Appendix C: Electronic Commerce Internet Resources FedEx www.fedex.com Appendix C: Electronic Commerce Internet Resources PartMiner www.partminer.com Appendix C: Electronic Commerce Internet Resources GoIndustry DoveBid www.dovebid.com Appendix C: Electronic Commerce Internet Resources Liquidation.com www.liquidation.com Appendix C: Electronic Commerce Internet Resources Autodesk Constructware www.constructware.com Appendix C: Electronic Commerce Internet Resources TechListings.net www.techlistings.net Appendix C: Electronic Commerce Internet Resources Asian Products www.asianproducts.com Appendix C: Electronic Commerce Internet Resources Kellysearch.com www.kellysearch.com Appendix C: Electronic Commerce Internet Resources Ashland www.ashchem.com Appendix C: Electronic Commerce Internet Resources OfficeMax www.officemax.com Appendix C: Electronic Commerce Internet Resources Dell www.dell.com Appendix C: Electronic Commerce Internet Resources Ariba www.ariba.com Appendix C: Electronic Commerce Internet Resources BravoSolution www.bravosolution.com/cms Appendix C: Electronic Commerce Internet Resources Covisint www.covisint.com Appendix C: Electronic Commerce Internet Resources Dairy.com www.dairy.com Appendix C: Electronic Commerce Internet Resources Invomo www.band-x.com/en/ Appendix C: Electronic Commerce Internet Resources Maryland Department of Business & Economic Development www.choosemaryland.org Appendix C: Electronic Commerce Internet Resources Data Interchange Standards Association (DISA) www.disa.org Appendix C: Electronic Commerce Internet Resources Accredited Standards Committee (ASC) X12 www.x12.org Appendix C: Electronic Commerce Internet Resources United Nations Directories for Electronic Data Interchange for Administration, Commerce and Transport www.unece.org/trade/untdid/we lcome.htm Appendix C: Electronic Commerce Internet Resources Liaison Technologies www.adx.com Appendix C: Electronic Commerce Internet Resources © 2011 Certification Partners, LLC. — All Rights Reserved. Version 1.0 CIW E-Commerce Specialist Web sites utilized Web Site Name URL Lesson/Section, Lab or Optional Lab GXS www.geis.com Appendix C: Electronic Commerce Internet Resources Peregrine Capital Management www.peregrine.com Appendix C: Electronic Commerce Internet Resources SAP www.sap.com Appendix C: Electronic Commerce Internet Resources Microsoft — BizTalk Server www.microsoft.com/biztalk Appendix C: Electronic Commerce Internet Resources Cover Pages — Internet Open Trading Protocol (IOTP) http://xml.coverpages.org/otp.ht ml Appendix C: Electronic Commerce Internet Resources UDDI XML.org http://uddi.xml.org/ Appendix C: Electronic Commerce Internet Resources O'Reilly xml.com http://webservices.xml.com/ Appendix C: Electronic Commerce Internet Resources www.fraud.org www.fraud.org Appendix C: Electronic Commerce Internet Resources ITU www.itu.int Appendix C: Electronic Commerce Internet Resources U.S. Copyright Office www.copyright.gov/faq.html Appendix C: Electronic Commerce Internet Resources U.S. Department of Justice — Computer Crime & Intellectual Property Section www.cybercrime.gov/ Appendix C: Electronic Commerce Internet Resources Yahoo! Directory http://dir.yahoo.com/Government /Law/Technology/Internet/ Appendix C: Electronic Commerce Internet Resources Cornell University — Copyright Information Center www.copyright.cornell.edu Appendix C: Electronic Commerce Internet Resources BitLaw www.bitlaw.com Appendix C: Electronic Commerce Internet Resources World Intellectual Property Organization www.wipo.int Appendix C: Electronic Commerce Internet Resources U.S. Department of Justice www.usdoj.gov Appendix C: Electronic Commerce Internet Resources Electronic Frontier Foundation www.eff.org Appendix C: Electronic Commerce Internet Resources Center for Democracy & Technology www.cdt.org Appendix C: Electronic Commerce Internet Resources NIST.gov — Computer Security Resource Center http://csrc.nist.gov Appendix C: Electronic Commerce Internet Resources Electronic Privacy Information Center www.epic.org Appendix C: Electronic Commerce Internet Resources Federal Trade Commission www.ftc.gov Appendix C: Electronic Commerce Internet Resources California Office Of Privacy Protection www.privacy.ca.gov Appendix C: Electronic Commerce Internet Resources EUROPA http://europa.eu.int Appendix C: Electronic Commerce Internet Resources George Mason University www.ecommercecommission.org Appendix C: Electronic Commerce Internet Resources © 2011 Certification Partners, LLC. — All Rights Reserved. Version 1.0 CIW E-Commerce Specialist Web sites utilized Web Site Name URL Lesson/Section, Lab or Optional Lab IMEX Exchange www.imex.com Appendix C: Electronic Commerce Internet Resources The Federation of International Trade Associations www.fita.org Appendix C: Electronic Commerce Internet Resources World Customs Organization www.wcoomd.org Appendix C: Electronic Commerce Internet Resources U.S. Department of the Treasury www.customs.ustreas.gov Appendix C: Electronic Commerce Internet Resources FedEx — WorldTariff www.worldtariff.com Appendix C: Electronic Commerce Internet Resources U.S.A. Export Import www.usaexportimport.com Appendix C: Electronic Commerce Internet Resources U.S. International Trade Commission www.usitc.gov Appendix C: Electronic Commerce Internet Resources U.S. International Trade Commission http://dataweb.usitc.gov Appendix C: Electronic Commerce Internet Resources OpSec Security www.opsecsecurity.com Appendix C: Electronic Commerce Internet Resources PR Newswire — eWatch www.ewatch.com Appendix C: Electronic Commerce Internet Resources Cyveillance www.cyveillance.com Appendix C: Electronic Commerce Internet Resources iTransact www.itransact.com Appendix C: Electronic Commerce Internet Resources PayPal www.paypal.com Appendix C: Electronic Commerce Internet Resources Internet Merchant Account www.internet-merchantaccount.com Appendix C: Electronic Commerce Internet Resources Authorize.Net www.authorizeit.com Appendix C: Electronic Commerce Internet Resources FIS E-Commerce www.clearcommerce.com Appendix C: Electronic Commerce Internet Resources CyberSource www.cybersource.com Appendix C: Electronic Commerce Internet Resources DataCash www.datacash.com Appendix C: Electronic Commerce Internet Resources Electronic Payment Exchange (EPX) www.epx.com Appendix C: Electronic Commerce Internet Resources Trintech www.trintech.com Appendix C: Electronic Commerce Internet Resources VeriFone www.verifone.com Appendix C: Electronic Commerce Internet Resources First Data — YourPay www.yourpay.com Appendix C: Electronic Commerce Internet Resources Ibill.com www.ibill.com Appendix C: Electronic Commerce Internet Resources ReD Retail Decisions www.redplc.com Appendix C: Electronic Commerce Internet Resources © 2011 Certification Partners, LLC. — All Rights Reserved. Version 1.0 CIW E-Commerce Specialist Web sites utilized Web Site Name URL Lesson/Section, Lab or Optional Lab Welocalize www.welocalize.com Appendix C: Electronic Commerce Internet Resources Yahoo! Babel Fish http://babelfish.yahoo.com Appendix C: Electronic Commerce Internet Resources Microsoft Business for Small & Midsize Companies www.microsoft.com/smallbusines s/bc/ Appendix C: Electronic Commerce Internet Resources Verio www.verio.com Appendix C: Electronic Commerce Internet Resources Merchandizer www.merchandizer.com Appendix C: Electronic Commerce Internet Resources Earthstores www.earthstores.com Appendix C: Electronic Commerce Internet Resources AutomatedShops www.automatedshops.com Appendix C: Electronic Commerce Internet Resources Smith Micro Software http://webdna.smithmicro.com Appendix C: Electronic Commerce Internet Resources ShopFactory www.shopfactory.com Appendix C: Electronic Commerce Internet Resources InternetCommerce.com www.internetcommerce.com Appendix C: Electronic Commerce Internet Resources Sterling Commerce www.sterlingcommerce.com Appendix C: Electronic Commerce Internet Resources AnServ http://anserv.com/ Appendix C: Electronic Commerce Internet Resources Beyond Solutions www.beyondsolutions.com Appendix C: Electronic Commerce Internet Resources The Apache Software Foundation www.apache.org Appendix C: Electronic Commerce Internet Resources Microsoft www.microsoft.com Appendix C: Electronic Commerce Internet Resources Sun Microsystems www.sun.com Appendix C: Electronic Commerce Internet Resources Savant Web Server http://savant.sourceforge.net/ Appendix C: Electronic Commerce Internet Resources Zope.org www.zope.org Appendix C: Electronic Commerce Internet Resources VisiBone www.visibone.com/colorblind/ Appendix C: Electronic Commerce Internet Resources btexact.com http://more.btexact.com/people/ri gdence/colours/ Appendix C: Electronic Commerce Internet Resources Adobe Dreamweaver www.adobe.com/products/dream weaver/ Appendix C: Electronic Commerce Internet Resources IBM WebSphere Software www306.ibm.com/software/webspher e Appendix C: Electronic Commerce Internet Resources Sun Software www.sun.com/software Appendix C: Electronic Commerce Internet Resources NetSuite www.netsuite.com Appendix C: Electronic Commerce Internet Resources © 2011 Certification Partners, LLC. — All Rights Reserved. Version 1.0 CIW E-Commerce Specialist Web sites utilized Web Site Name URL Lesson/Section, Lab or Optional Lab osCommerce www.oscommerce.com Appendix C: Electronic Commerce Internet Resources Microsoft Commerce Server www.microsoft.com/commerceser ver Appendix C: Electronic Commerce Internet Resources TalentSoft www.talentsoft.com Appendix C: Electronic Commerce Internet Resources OnlineStore www.online-store.co.uk Appendix C: Electronic Commerce Internet Resources WebAsyst Shop-Script www.shop-script.com Appendix C: Electronic Commerce Internet Resources Open Source Initiative www.opensource.org Appendix C: Electronic Commerce Internet Resources Linux Help www.linuxhelp.ca/guides/lamp/ Appendix C: Electronic Commerce Internet Resources Apache Friends www.apachefriends.org/en/ Appendix C: Electronic Commerce Internet Resources SearchEngineWatch.com www.searchenginewatch.com Appendix C: Electronic Commerce Internet Resources i.think inc www.ithinkinc.com Appendix C: Electronic Commerce Internet Resources MindField Online www.mindfieldonline.com Appendix C: Electronic Commerce Internet Resources InsightExpress www.insightexpress.com Appendix C: Electronic Commerce Internet Resources Vovici www.vovici.com Appendix C: Electronic Commerce Internet Resources Grapevine Solutions www.grapevinesurveys.com Appendix C: Electronic Commerce Internet Resources iMedia Connection www.imediaconnection.com Appendix C: Electronic Commerce Internet Resources Interactive Advertising Bureau (IAB) www.iab.net Appendix C: Electronic Commerce Internet Resources Yahoo! www.yahoo.com Appendix C: Electronic Commerce Internet Resources Excite www.excite.com Appendix C: Electronic Commerce Internet Resources dexknows Local Search www.locallaunch.com Appendix C: Electronic Commerce Internet Resources Winstar Interactive Media www.winstarinteractive.com Appendix C: Electronic Commerce Internet Resources HitExchange www.hitx.net Appendix C: Electronic Commerce Internet Resources LinkHut www.linkhut.com Appendix C: Electronic Commerce Internet Resources Impressionz.com www.impressionz.com Appendix C: Electronic Commerce Internet Resources LinkBuddies www.linkbuddies.com Appendix C: Electronic Commerce Internet Resources © 2011 Certification Partners, LLC. — All Rights Reserved. Version 1.0 CIW E-Commerce Specialist Web sites utilized Web Site Name URL Lesson/Section, Lab or Optional Lab WebWorker www.referralincome.com Appendix C: Electronic Commerce Internet Resources Libraries and Directories www.mtclibraries.com Appendix C: Electronic Commerce Internet Resources Internet Marketing Register www.marketing-register.com Appendix C: Electronic Commerce Internet Resources Blogads www.blogads.com Appendix C: Electronic Commerce Internet Resources sitepromoter.com www.sitepromoter.com Appendix C: Electronic Commerce Internet Resources WebPosition www.webpositiongold.com Appendix C: Electronic Commerce Internet Resources Cyberspace HQ Software www.cyberspacehq.com Appendix C: Electronic Commerce Internet Resources addpro.com www.addpro.com Appendix C: Electronic Commerce Internet Resources Microsoft Office Live www.submitit.com Appendix C: Electronic Commerce Internet Resources siteannounce.com www.siteannounce.com Appendix C: Electronic Commerce Internet Resources JafSoft Limited www.jafsoft.com Appendix C: Electronic Commerce Internet Resources WebReference.com www.webreference.com Appendix C: Electronic Commerce Internet Resources PRWeb — The Web Robots Pages www.robotstxt.org Appendix C: Electronic Commerce Internet Resources Marketleap www.marketleap.com Appendix C: Electronic Commerce Internet Resources The Opt-in Email Marketing Resource Center www.opt-in-email-marketing.org Appendix C: Electronic Commerce Internet Resources #1 Internet Advertising Agency / Online Advertising, Ad Agency www.wspromotion.com Appendix C: Electronic Commerce Internet Resources Constant Contact www.constantcontact.com Appendix C: Electronic Commerce Internet Resources DoubleClick www.doubleclick.com Appendix C: Electronic Commerce Internet Resources eXTReMe Tracking www.extreme-dm.com Appendix C: Electronic Commerce Internet Resources Dynamic Logic www.dynamiclogic.com Appendix C: Electronic Commerce Internet Resources MyComputer www.mycomputer.com Appendix C: Electronic Commerce Internet Resources Bag Media www.bagmedia.co.uk Appendix C: Electronic Commerce Internet Resources Java Jacket www.javajacket.com Appendix C: Electronic Commerce Internet Resources CouponNetwork.com www.e-centives.com Appendix C: Electronic Commerce Internet Resources © 2011 Certification Partners, LLC. — All Rights Reserved. Version 1.0 CIW E-Commerce Specialist Web sites utilized Web Site Name URL Lesson/Section, Lab or Optional Lab MyPoints www.mypoints.com Appendix C: Electronic Commerce Internet Resources ICQ www.icq.com Appendix C: Electronic Commerce Internet Resources ICQ — ICQ2Go www.icq.com/icq2go/ Appendix C: Electronic Commerce Internet Resources Yahoo! Messenger http://messenger.yahoo.com Appendix C: Electronic Commerce Internet Resources Windows Live Messenger http://messenger.msn.com Appendix C: Electronic Commerce Internet Resources AIM www.aim.com Appendix C: Electronic Commerce Internet Resources Cisco WebEx www.webex.com Appendix C: Electronic Commerce Internet Resources InterCall www.genesys.com Appendix C: Electronic Commerce Internet Resources Microsoft — Windows NetMeeting www.microsoft.com/windows/net meeting/ Appendix C: Electronic Commerce Internet Resources Adobe Connect www.Adobe.com/Connect/webco nference Appendix C: Electronic Commerce Internet Resources Saba www.centra.com Appendix C: Electronic Commerce Internet Resources Compiere www.compiere.org Appendix C: Electronic Commerce Internet Resources AdvancePro Inventory Software www.advanceware.net Appendix C: Electronic Commerce Internet Resources Almyta Systems http://systems.almyta.com/ Appendix C: Electronic Commerce Internet Resources iLinc www.ilinc.com Appendix C: Electronic Commerce Internet Resources Blackboard www.blackboard.com Appendix C: Electronic Commerce Internet Resources GuiWeb.com www.guiweb.com Appendix C: Electronic Commerce Internet Resources Moodle www.moodle.org Appendix C: Electronic Commerce Internet Resources American Society for Training & Development (ASTD) — Learning Circuits www.learningcircuits.org Appendix C: Electronic Commerce Internet Resources Advanced Distributed Learning www.adlnet.gov Appendix C: Electronic Commerce Internet Resources PRO-ductivity Systems www.pro-ductivity.com Appendix C: Electronic Commerce Internet Resources Generation21 Learning Suite www.gen21.com Appendix C: Electronic Commerce Internet Resources Cornerstone OnDemand www.cornerstoneondemand.com Appendix C: Electronic Commerce Internet Resources RWD www.rwd.com Appendix C: Electronic Commerce Internet Resources © 2011 Certification Partners, LLC. — All Rights Reserved. Version 1.0 CIW E-Commerce Specialist Web sites utilized Web Site Name URL Lesson/Section, Lab or Optional Lab Mindflash.com www.mindflash.com Appendix C: Electronic Commerce Internet Resources OutStart www.eedo.com Appendix C: Electronic Commerce Internet Resources Knowledge Management Solutions, Inc. (KMSI) www.kmsi.us Appendix C: Electronic Commerce Internet Resources ePath Learning www.epathlearning.com Appendix C: Electronic Commerce Internet Resources ATutor Learning Management Tools www.atutor.ca Appendix C: Electronic Commerce Internet Resources Saba www.saba.com Appendix C: Electronic Commerce Internet Resources AccessWatch www.accesswatch.com Appendix C: Electronic Commerce Internet Resources Imagos Software — WebReporter www.imagossoftware.com/webre porter Appendix C: Electronic Commerce Internet Resources Webtrends www.WebTrends.com Appendix C: Electronic Commerce Internet Resources Napster www.napster.com Appendix C: Electronic Commerce Internet Resources Internet Corporation for Assigned Names and Numbers (ICANN) www.icann.org Appendix C: Electronic Commerce Internet Resources Switchboard www.switchboard.com Appendix C: Electronic Commerce Internet Resources 411.com www.411.com Appendix C: Electronic Commerce Internet Resources Microsoft Commerce Server www.microsoft.com/commerceser ver/ Appendix D: Resources Used in This Course Earthstores.com www.earthstores.com Appendix D: Resources Used in This Course WebTrends www.webtrends.com Appendix D: Resources Used in This Course ShopFactory www.shopfactory.com Appendix D: Resources Used in This Course Visual Auction www.beyondsolutions.com Appendix D: Resources Used in This Course osCommerce www.oscommerce.com Appendix D: Resources Used in This Course Babel Fish Translation http://babelfish.yahoo.com Appendix D: Resources Used in This Course Almyta Control System www.almyta.co Appendix D: Resources Used in This Course CyberSource www.cybersource.com Appendix D: Resources Used in This Course InstantASP — InstantKB www.instantasp.co.uk Appendix D: Resources Used in This Course Pineapple Technologies — Lore www.pineappletechnologies.co m/products/lore Appendix D: Resources Used in This Course Mindflash www.mindflash.com Appendix D: Resources Used in This Course Imagos Software — WebReporter www.imagossoftware.com/webre porter Appendix D: Resources Used in This Course Paessler — Webserver Stress Tool www.paessler.com Appendix D: Resources Used in This Course iMedia Communications Inc. — "Blogging Is Blooming" www.imediaconnection.com/conte nt/3162.asp Appendix E: Works Consulted © 2011 Certification Partners, LLC. — All Rights Reserved. Version 1.0 CIW E-Commerce Specialist Web sites utilized Web Site Name URL Lesson/Section, Lab or Optional Lab Intelligent Selling — The Art and Science of Selling Online www.intelligentselling.com Appendix E: Works Consulted World Wide Web Consortium — W3C Working Draft: Extended Log File Format www.w3.org/TR/WD-logfile.html Appendix E: Works Consulted Cornell University — Copyright Term and the Public Domain in the United States www.copyright.cornell.edu/trainin g/Hirtle_Public_Domain.htm Appendix E: Works Consulted iMedia Communications Inc. — "Publishers Complying with Pop-Up Rules" www.imediaconnection.com/conte nt/3730.asp Appendix E: Works Consulted Learning Circuits — "RSS: A Learning Technology" www.learningcircuits.org/2004/m ay2004/0405_Trends.htm Appendix E: Works Consulted UsabilityNews.com — "Feature: Attitudes to Web Accessibility" www.usabilitynews.com/news/ar ticle1321.asp Appendix E: Works Consulted The Open Group — "SQL: The Standard and the Language" www.opengroup.org/public/tech/ datam/sql.htm Appendix E: Works Consulted Jakob Nielsen — "Beyond Accessibility: Treating Users with Disabilities as People" www.useit.com/alertbox/200111 11.html Appendix E: Works Consulted iMedia Communications Inc. — "Online Shopping Hits New Level" www.imediaconnection.com/conte nt/3972.asp Appendix E: Works Consulted iMedia Communications Inc. — "Who Reads Blogs?" www.imediaconnection.com/conte nt/3656.asp Appendix E: Works Consulted Open Source Initiative — "The Open Source Definition" www.opensource.org/docs/definit ion_plain.php Appendix E: Works Consulted User Interface Engineering — "Usability Testing Best Practices: An Interview with Rolf Molich" www.uie.com/articles/molich_inte rview/ Appendix E: Works Consulted Pew Internet and American Life Project — Reports: Demographics www.pewinternet.org/topics.asp? c=2 Appendix E: Works Consulted Learning Circuits — "A Little Fun Goes a Long Way" www.learningcircuits.org/NR/exe res/88B0DE45-05FB-4B20-94EA10C12B0F4D19.htm Appendix E: Works Consulted CMP Books www.cmpbooks.com Appendix E: Works Consulted Computerworld — "Spammer Sentenced to Nine Years in Jail" www.pcworld.com/news/article/ 0,aid,118493,00.asp Appendix E: Works Consulted User Interface Engineering — "Three Important Benefits of Personas" www.uie.com/articles/putting_co ntext_into_context/ Appendix E: Works Consulted U.S. Department of Justice — "Man Indicted for Auctioning Pirated Software on eBay" www.usdoj.gov/criminal/cybercri me/niemi_indict.htm Appendix E: Works Consulted VeriSign — "What Every Merchant Should Know About Internet Fraud" www.verisign.com/static/003192 .pdf Appendix E: Works Consulted Prometric http://securereg3.prometric.com/ Syllabi © 2011 Certification Partners, LLC. — All Rights Reserved. Version 1.0 CIW E-Commerce Specialist Web sites utilized Web Site Name URL Lesson/Section, Lab or Optional Lab VUE www.vue.com/ Syllabi CIW www.CIWcertified.com Syllabi CIW Online http://education.certificationpartners.com/ciw/ Syllabi © 2011 Certification Partners, LLC. — All Rights Reserved. Version 1.0