Since 1950
Quality Enhancement
at
Stamford College Malacca
by
K. Narayanasamy
Chief Executive
CREANOVA 2013
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Since 1950
BRIEF BACKGROUND OF
STAMFORD COLLEGE MALACCA
Began
operations
in January,
1996
as a branch
of Stamford
College.
Originally
situated at
Taman Kota
Laksamana.
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Since 1950
BRIEF BACKGROUND OF
STAMFORD COLLEGE MALACCA
Now at Jalan
Laksamana
Cheng Ho,
Melaka.
Registered
under the
Ministry of
Higher
Education
(MOHE)
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Programmes conducted
at the College
Since 1950
Foundation In Business
Diploma In Hospitality Management
Diploma In Executive Secretaryship
Diploma In Corporate
Administration
 Diploma In Accountancy (LCCIIQ)
 Degree In International Business
 Certificate Of Attendance In
Intensive English Language




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QUALITY ENHANCEMENT PROCESS AT SCM
A
Since 1950
B
EXTERNAL POLICY DIRECTIVE
FROM ACCREDITING BODIES
• Ministry of Higher Education
• Malaysian Qualification Agency
• Programme Accreditation
• Institution Audit
• ISO Audit
COLLEGE MANAGEMENT
POLICY
Directive Independent of
Accrediting Bodies
Continuous Review of Quality of Delivery at SCM
QUALITY
ENHANCEMENT
Review of Quality
Assurance Procedure
INTERNAL REFLECTION AND PRACTICE
Feedback from stakeholders, staff, students through formal
forums, Course Committees, HOU meetings
5
C
Since 1950
UALITY POLICY
Quality Education
By Quality People
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A
Since 1950
UALITY OBJECTIVES
o Offering and conducting well-designed and
well-chosen courses.
o Providing pastoral care and good students
services.
o Creating a caring and conducive environment
for study and work.
o Working together with students towards
excellence.
o Doing things right the first time and every time.
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A
Since 1950
UALITY PROCESSES
Academic Board
Centre Of
Academic Excellence
Internal Audit Committees
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EXTERNAL POLICY DIRECTIVES
Since 1950
Private Higher Education
Institutions Act, 1996
Malaysian Qualifications
Agency Act, 2007
Code of Practice for Programme
Accreditation (COPPA)
Code of Practice for
Institutional Audit (COPIA)
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B
B
Since 1950
BENCHMARKED STANDARDS
(Mininum)
Versus
ENHANCED STANDARDS
(Expected)
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B
Since 1950
• Periodic Audits by Panels from Ministry of
Higher Education
and
Malaysian Qualifications Agency
• Evaluation Reports from Panels
•
Audit – Rating of Colleges
•
Annual Audit
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INTERNAL REFLECTION
Since 1950
Faculty meetings
Evaluation of Performances
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C
INTERNAL REFLECTION
Since 1950
Course Committee Meeting
and feedback sessions
Review reports by all committees
and units
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C
IMPACT OF MyKE PROJECT AT SCM
Since 1950
14
2010
MPC’s
Involvement
2011
5S Implementation
Began
2012
iKNOWVASI
Since 1950
June 2011 to Present
Encik Mohd
Rashid
Kanchil
15
:
Implementation of 5S at SCM
Since 1950
•
Quality of the
learning
environment
•
Quality of the
working environment
•
Maintenance and
easy retrieval of
records/documents
•
Periodic weeding
out of unwanted
materials
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SEIRI (SORT)
Since 1950
SEIRI – To sort and systematically
discard items that are not needed in
the workplace
BEFORE
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AFTER
SEITON
(SET IN ORDER)
Since 1950
SEITON – To arrange
necessary items in a neat and
systematic manner so that
they can be easily retrieved for
use and to return after use
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SEISO (SHINE)
Since 1950
SEISO – To clean and inspect the
workplace thoroughly so that there is
no dirt on the floor, or at the machines
or equipments
BEFORE
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AFTER
SEIKETSU
(STANDARDISE)
Since 1950
SEIKETSU – To maintain a high
standard of workplace organisation
by keeping everything clean and
orderly at all times
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SHITSUKE (SUSTAIN)
Since 1950
SHITSUKE To train people to practice the 5S system
continuously so that it becomes habitual and ingrained in the
culture of the organisation
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Since 1950
23
Since 1950
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FRONT OFFICE
Since 1950
BEFORE
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AFTER
SENIOR STAFF ROOM WORKSTATION
Since 1950
BEFORE
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AFTER
DOCUMENTS COMPACTOR
Since 1950
BEFORE
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AFTER
EATERY
Since 1950
BEFORE
28
AFTER
PARKING AREA
Since 1950
BEFORE
29
AFTER
AIR-CONDITION SWITCH BOARD
Since 1950
BEFORE
30
AFTER
Since 1950
SYSTEMS ADMINISTRATOR’S ROOM
BEFORE
31
AFTER
Since 1950
SERVER RACK & NETWORK CABLING
BEFORE
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AFTER
SERVER ROOM
Since 1950
BEFORE
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AFTER
CORRIDOR
Since 1950
BEFORE
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AFTER
TOILET
Since 1950
BEFORE
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AFTER
CLASSROOM
Since 1950
BEFORE
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AFTER
LIFT LOBBY
Since 1950
37
Since 1950
December 2011
Mr. Raj
(Dipta Group)
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iKNOWVASI
Since 1950
• All staff went
through a 2-day
session for this
programme
• Each group took
up a project as a
sample of how to
conceptualise a
new idea, and to
put it through the
process of
implementation
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Since 1950
ADMINISTRATION UNIT
REDUCING PAPER USAGE & WASTAGE
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Laminated Mousepad with instructions
Since 1950
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Laminated Mousepad with instructions
ADMINISTRATION UNIT
REDUCING A4 PAPER USAGE
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IT UNIT
LOGPAD TO REPORT PC PROBLEMS
Since 1950
LOGBOOK +
MOUSEPAD =
LOGPAD
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Since 1950
44
Since 1950
45
IT UNIT
LOGPAD TO REPORT PC PROBLEMS
QUANTITATIVE IMPACT
KPI
Before
Project
KPI # 1
KPI # 2
Time Taken To Detect
Problems
Frequency of student recording
of problems
10 mins to check the old
logbook for recorded
problems
1 out of every 10 users of a Lab
PC
10 seconds to check all
After Project LogPads for recorded
problems
1 out of every 3 users of a Lab
PC
Improvement/
Saving
23% increase in frequency of
recording
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99% reduction in time taken
to detect PC status
IT UNIT
LOGPAD TO REPORT PC PROBLEMS
QUALITATIVE IMPACT
Before Project
Student complaints of unusable PCs led to poor
confidence in the computer lab equipment.
After Project
Students take ownership of PC problems as they
know that their complaints are being addressed
speedily and earnestly.
Improvement
Observed
Increased student satisfaction of College PC usage.
Student-IT Department ‘partnership’ to improve
computer lab facilities.
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ACADEMIC UNIT
TO MONITOR STUDENTS’ SELF-LEARNING TIME
Since 1950
LOGBOOK (STUDENT SELF-LEARNING TIME)
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LOGBOOK (close-up)
Since 1950
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ACADEMIC UNIT
TO MONITOR STUDENTS’ SELF-LEARNING TIME
QUALITATIVE IMPACT
Before Project
Students self study and reading habits were very
minimal which led to low performance level
After Project
Students’ self learning hours are monitored closely on
a weekly basis by individual course lecturers and
LICs. Students were “forced” to do extra reading / self
study for their own benefits
Improvement
Observed
Increased the self study habits among students.
Students had to do more referencing, reading and
improved their learning behaviour
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QUALITY ENHANCEMENT PROCESS AT SCM
Since 1950
B
A
EXTERNAL POLICY DIRECTIVE
FROM ACCREDITING BODIES
• Ministry of Higher Education
• Malaysian Qualification Agency
• Programme Accreditation
• Institution Audit
• ISO Audit
COLLEGE MANAGEMENT
POLICY
Directive Independent of
Accrediting Bodies
Continuous Review of Quality of Delivery at SCM
QUALITY
ENHANCEMENT
Review of Quality
Assurance Procedure
INTERNAL REFLECTION AND PRACTICE
Feedback from stakeholders, staff, students through formal
forums, Course Committees, HOU meetings
51
C
THANK YOU
Since 1950
THANK YOU.
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