SETUP GUIDE
Virtual Office Phone Service
Virtual Office Phone Service
Setup Guide
A guide for the Phone System Administrator
Version 7.0, January 2011
SETUP GUIDE
Virtual Office Phone Service
Table of Contents
Welcome to 8x8 Virtual Office!. . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
8x8 Virtual Office Softphone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Activate Your 8x8 IP Phones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
The 8x8 Self Service Portal. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Set Up Your Extensions and User Profiles. . . . . . . . . . . . . . . . . . . 5
Extension Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Quick Setup. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Extension Manager. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Virtual Office Pro Tab. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Verify E911 Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
About Virtual Office Online . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Set Up Ring Groups. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Configure your Ring Group Settings.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Set up your Auto Attendant. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Step A. Time Zone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Step B. Define Normal Business Hours . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Step C. Manage Business Hours Exceptions. . . . . . . . . . . . . . . . . . . . . . . . . 16
Step D. Manage Holidays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Step E. Verify and Save Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Phone Menu Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Manage Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Testing Your Profile. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Launching Live. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Configure Shared Lines (if ordered). . . . . . . . . . . . . . . . . . . . . . . 23
Appendix A – Retrieving a lost activation code . . . . . . . . . . . . . 25
Appendix B - Activate Other Devices . . . . . . . . . . . . . . . . . . . . . 26
Linksys SPA 2102 ATA. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Uniden and BPA430s. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Questions or Assistance. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
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SETUP GUIDE
Virtual Office Phone Service
Welcome to 8x8 Virtual Office!
To use your service, you will need to activate and configure your extensions, and set up
your features.
Below is a step-by-step overview of this process. We will also be happy to help you set up
your service over the phone at no charge. Call 1-866-208-9369 to schedule an appointment.
8x8 Virtual Office Softphone
If you are setting up a Softphone without a desk phone, please go to page 5 to configure
your extension.
Activate Your 8x8 IP Phones
› Activate Other Devices
If you ordered any devices such
as the Linksys SPA 2102 ATA,
Uniden phones or BPA430s,
please use the instructions in
Appendix B titled Activate
other Devices to activate
them.
Use the activation process below to activate your 8x8-provided IP phones, including the
6755i and Polycom.
1. Take the Ethernet cable and connect the IP phone to the Internet. Plug one end into
the jack marked LAN on the back of your phone and the other end into your router or an
Ethernet connection.
To PC
To LAN
2. Plug in the power cord to an electrical outlet; connect the handset to the phone with the
supplied handset cord.
3. Once the word Activate appears on the telephone screen, please press the Activate
softkey and listen to the recorded instructions from the speakerphone. You can also
listen on the handset. (For Polycom SoundStation IP conference phones, simply press the
speakerphone button and listen to the instructions.)
4. Enter the activation code that corresponds with the extension number you are activating,
then press #. The activation code was sent in the Equipment Shipped email you received
from 8x8. After entering the code, you should hear the successful activation message.
Note: If you do not have access to this email, you can retrieve the activation codes from
the 8x8 Self Service Portal. See the instructions in Appendix A – Retrieving a lost
activation code.
5. Please allow your telephone to restart. After restarting, you should see the extension
number on the screen and be able to make phone calls.
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6. Start making calls! To reach an outside line, dial 1 and then the number, for example:
1-(555)-555-5555.
Note: For non-IP phones, such as Uniden and BPA430, you must first dial 9 to reach an
outside line.
7. If dialing 1 and the telephone number does not connect your call, please repower the
phone by removing the power adapter connection from the back of the phone and then
reconnecting it.
Perform these steps for all your IP phones. Once they are activated, please proceed with
setting up your extensions, user profiles and other services.
Important: To activate devices like the Linksys ATA, Uniden phones and BPA430s, please see
Appendix B - Activate Other Devices on page 26.
› Admin Login
Your company admin login
and password were selected
when the order was placed
with your sales rep. Your
admin login is also in the New
Customer Orientation email
and the Equipment Shipped
emails sent by 8x8 after your
order was placed.
The 8x8 Self Service Portal
The 8x8 Self Service Portal allows your Phone System Administrator to setup, manage, and
make changes to your 8x8 service online, anytime. The 8x8 Self Service Portal also allows
end users to change some settings and features for the extension you have assigned to
them. To get started, login to the 8x8 Self Service Portal. You can do this one of two ways:
• Go to www.8x8.com/login or
• Go to www.8x8.com, click Sign In in the upper right corner, select My Account
Please enter the admin login you received in the New Customer Orientation and Shipping
Confirmation emails. To retrieve your admin password, you can enter your admin login, and
click Forgot your Password. This will reset your password and send an email to the email
address we have on file for this account. Note that it may be the email address of the person
who placed the order with 8x8.
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Set Up Your Extensions and User Profiles
On the My Account page, all of your extensions should be showing up as Activated in the
Configure column. If some extensions still have the dark blue Activate button, please activate
these extensions now. You can confirm the activation code for your IP phones by clicking on
the Activate button for each extension. Or if these extensions are associated with Uniden
phones or BPAs please activate these using the instructions in Appendix B.
Once all of your extensions have been activated, access the Extension Overview page and
do the following for each extension:
1. Use Quick Setup to assign a first name, last name, and email address and invite each
extension user to complete the user profile setup themselves.
OR
2. Access the Extension Manager to complete each user profile setup yourself.
3. Validate E911 information—Validate or update each user’s E911 address information.
Note: Be sure to create a separate username and profile for your own personal extension,
separate from your administrator profile.
Extension Overview
Click on Extension Overview in the left menu.
You will see a list of all extensions and the associated Virtual Office Online user profiles. In
order for users to manage and use their extension through Virtual Office Online, they need
a User ID and password. The name and email address may already be pre-populated. This is
your chance to make corrections and customize this extension for the user.
On the Extension Overview page you can:
• Use Quick Setup to invite the extension user to create their own user profile by choosing
their own 8x8 login and password.
• Or click the edit link for an extension in the left column to access the Extension
Manager where you can edit all parameters associated with the extension.
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Quick Setup
As the administrator, you can save time by inviting extension users to create their own user
profile and settings. If the First Name, Last Name, and Email fields for an extension are blank
or the same as the administrator, the Quick Setup button is enabled for that extension.
To perform a quick setup for an extension:
1. Click the Quick Setup button.
The First Name, Last Name, and Email fields become editable.
2. Type the First Name, Last Name, and Email for the extension user and click Save
Changes. The button changes to Pending and an email is sent to the extension user.
3. The extension user can now click on the link in their email to complete the process to
setup their user profile and gain access to Virtual Office Online.
When the setup process is complete, the Pending button changes to a green checkmark.
4. If later you need to make further changes, click the edit link next to the extension to go
to the Extension Manager.
Extension Manager
If you need to manually set up an extension, click the edit link next to the extension to
access the Extension Manager. The Extension Manager enables you to define the following
areas:
• Virtual Office Online User Profile and Caller ID information
• Extension Details and Extension Options
Virtual Office Online User Profile and Caller ID Information
1. Under Virtual Office Online User Profile, enter the first and last name of the person who
will use this extension
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2. Enter the email address for contacting the user and retrieving forgotten passwords
SETUP GUIDE
Virtual Office Phone Service
3. Define the pass phrase for accessing billing information and call history over the phone
4. Define the password for the user to access their Virtual Office Online account
5. For Caller ID information, enter the display name for Caller ID
6. Select the Caller ID Number. By default, the phone number for the extension will display
when calling out. You can select your direct phone number of your extension, company
main number, or ring group number (only if you’re part of ring group) when making an
outgoing call.
If your company main number is not showing in the drop down menu, please do
the following:
–– Click on My Account.
–– Click on the Account Number for your IPBX.
–– Then click on Company Main Number.
–– Choose the main number from the drop down menu, then click on Save.
–– Go back to the Extension Manager of the extension you would like to set.
–– Click on the drop down menu for Caller ID Number and you should be able to see
the Company Main Number you set, along with the direct phone number of the
extension, and ring group phone number.
If you have Virtual Numbers or Toll-Free numbers that are assigned to this extension,
then those numbers will be available to choose from the drop down menu.
7. Determine Caller ID blocking. If this option is checked (set to Enabled), all calls you make
will be anonymous, i.e. Caller ID disabled without the need to dial *67 (transient Caller ID
blocking) on your extension. If this option is unchecked (set to Disabled), all calls you make
will be presented with your phone number to the remote party unless you dial *67 (before
dialing the number to call) on your extension.
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Extension Details and Extension Options
Customize the extension:
1. Voicemail Password: Voicemail password must be numeric and 4-15 digits long.
2. Voicemail Notification: Choose whether or not to be notified of voicemails via email.
Enabled with Autio sends email with audio attachment.
3. Voicemail Email: Used to notify extension user of new voicemail messages.
4. Time Zone: Select the time zone for phone display and voicemail timestamp.
5. Allowed to make International Calls: If this option is checked your extension will be
allowed to make International calls. If this option is NOT checked your extension will
NOT be able to make international calls. (If restricting International Calls, free Canadian
outbound calls will also be restricted).
6. Allow Social Networking Tools: This feature allows the extension user to access
Facebook and Twitter contacts, chat with Facebook contacts and make wall posts, view
and send tweets, and more.
7. Enable Inbound Caller ID: This setting controls whether the phone will display the phone
number and name of caller to this extension (if available). By default, it is enabled. If
disabled, no information will display about the caller.
8. Hide in Auto Attendant: If this option is checked, your extension will NOT be listed on
the Auto Attendant when callers access the Company Directory or Dial by Name options.
If this option is NOT checked, your extension will be listed on the Auto Attendant when
callers access the Company Directory or Dial by Name options.
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Virtual Office Phone Service
Virtual Office Pro Tab
For extensions with Virtual Office Pro, the phone system administrator can enable call
recording and Internet faxing and enable or disable that user’s buying privileges. If you
enable their Internet fax, you will be prompted to select an Internet fax number for that
person. Alternatively, you can let your extension user configure these settings in their Virtual
Office Online Pro dashboard and select their own Internet fax number. Virtual Meeting is
configured entirely at the time the extension user schedules an online meeting, at that time,
they will also be prompted to select their Virtual Meeting dial-in number.
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SETUP GUIDE
Virtual Office Phone Service
Verify E911 Settings
Your E911 settings are used to provide address-specific information to emergency services
whenever someone makes an E911 call. Emergency personnel use this address to dispatch a
response team if the caller is unable to speak or if the call is suddenly disconnected. It is very
important that the address for each device (extension) is accurate and verified.
Note: A default address will be pre-populated but this may not be accurate. Please verify and
correct the E911 address associated with the extension. Remember to update it if the
phone is moved to another location.
1. Click My Account to view all your services. Then click the E911 box next to
that extension.
2. Review the E911 settings and update them if necessary.
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Virtual Office Phone Service
Important: If the phone is moved to another location, for example a home address, please
ensure that the E911 details are updated.
Now that you have setup all your users, they can login to their Virtual Office Online account
to manage and use their extension.
About Virtual Office Online
Virtual Office Online is the online Softphone and dashboard that each extension user will
access to make and receive phone calls and manage their extension. Extension users will
login at http://virtualoffice.8x8.com with the User ID and Password set up for them in their
User Profile. Extension users can do all this and more from Virtual Office Online:
• Update their call forwarding settings
• Reset their voicemail password (Under Settings>My Services)
• Reset their Virtual Office Online password (Under Settings>My Profile). Import contacts
so they can call their contacts by clicking their mouse
• If they have Virtual Office Pro, this is where they manage and use their Internet fax
service, call recording, and online meetings.
Use the Virtual Office Softphone:
• Make calls from your computer
• Receive calls on your computer
• Advanced call forwarding
• Active call handling (blind, warm, voicemail and between-device transfers; call hold/
resume)
• Multi-line call handling (3-way calling, call waiting, call swap)
• Click to communicate with your contacts (Microsoft Exchange, Google, etc)
For more information on configuring and using Virtual Office Online, please refer to the
following documentation:
Virtual Office Online (with Pro Features) Quick Start Guide
(http://sims.8x8.com/GetDocument.aspx?docid=710414)
Virtual Office Online Quick Start Guide
(http://sims.8x8.com/GetDocument.aspx?docid=710419
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SETUP GUIDE
Virtual Office Phone Service
Set Up Ring Groups
A Ring Group is a way for a number of extensions on a Virtual Office account to share the
distribution of incoming calls. Examples of frequently used ring groups are sales department,
support deparment and billing department. Each department can have its own ring group
to ensure the caller is routed to the correct sales or support team. To configure this feature,
click Configure RG from the “Your Virtual Office Account Details” screen.
Click Create New Ring Group.
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Configure your Ring Group Settings.
1. Enter a name in the Group Name field. You can change this at any time.
2. Select the extension number you want for the Ring Group. For assistance, click on the
Group Extension icon and a suggested extension number will appear.
3. Choose an option from the Ring Pattern drop-down. (Click Ring Group Help for more info
on Ring Pattern)
4. Choose the number of cycles if you’ve selected either of the Cyclic options.
5. Select your forwarding destination from the If the Ring Group has no open lines
forward the call to drop-down.
6. Select your forwarding destination from the If the Ring Group cannot answer the call
forward the call to drop-down.
7. Enter the desired number of seconds. Five seconds equals one ring.
8. The Always forward the call to drop-down selector is used when you want to buy-pass
the normal ring group extension and forward all calls to a specific destination such as
extension number, Auto Attendant, voicemail or call queue.
(Note: Setting this will override steps 5 & 6)
9. Select an extension from the Phone Extension drop-down menu. Click the + button to
add more extensions and the - key to remove extensions.
10.Click Save to save your new Ring Group.
Click OK and then Manage Ring Groups if you wish to add more Ring Groups.
Please click on My Account on the left side of the page to return to you’re account details
main page. Next click on Configure AA blue button. You may have multiple Configure
AA buttons if you ordered additional Auto Attendants. In either case, please click on the
Configure AA button.
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Set up your Auto Attendant
› Note
If you have multiple AutoAttendants and wish to
set them up now, detailed
instructions can be found at:
Auto Attendant is a powerful automated service that replaces the need for a receptionist. To
configure, click Configure AA from the “Your Virtual Office Account Details” page.
http://sims.8x8.
com/GetDocument.
aspx?docid=710086
In the AA Name box, please enter the name of this Auto Attendant. For most organizations
there is one Auto Attendant. If your organization purchased multiple Auto Attendants,
please make a list of the Auto Attendant names you plan to use. Please enter a name for
your Auto Attendant. Click on Continue to setup your Auto Attendant schedule.
A wizard will guide you through the process of establishing your schedule.
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Step A. Time Zone
This is the time zone your Auto Attendant will use to determine scheduling rules.
To select a time zone:
1. Click on the pull-down menu and select the time zone nearest your desired location.
Step B. Define Normal Business Hours
Business Hours represents the times and days for which your Auto Attendant will use the
business hours greetings and rules. The default settings are for Monday through Friday, from
8:00 am until 5:00 pm.
Note: Once you set your business hours, you will need to set up your phone menu
options as well as record or upload a greeting before you can activate your
Auto Attendant profile.
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› Tip
Step C. Manage Business Hours Exceptions
To skip configuration, simply
leave the fields blank and
click on Next
Business Hours exceptions allow you to temporarily adjust your normal business hours
schedule for a given date.
Note: Once you set a Business Hours Exception, you will need to record or upload a greeting
before you can activate your Auto Attendant profile.
Step D. Manage Holidays
Holidays are special exceptions. For each date you define, the Auto Attendant will play your
pre-recorded Holiday greeting and will apply Holiday rules. You can define Holiday rules once
for an entire year. When the planned holiday arrives, you’re Auto Attendant plays the holiday
greeting and manages your call flow rules you put in place.
To define a Holiday:
Select the date for the Holiday by clicking on the calendar icon or entering text. The format is
MM/DD/YYYY.
Note: Once you set a Holiday schedule, you will need to record or upload a greeting before
you can activate your Auto Attendant profile.
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Step E. Verify and Save Settings
You may click Save Settings to continue. Otherwise, click Prev to navigate back to the
previous screens.
Once you have successfully saved your schedule settings, you will get a confirmation screen.
Select (Continue Configuration) to move on to the next step: Phone Menu Options under
the Manage Settings tab. The (Done)button will simply save your work for to continue later.
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Phone Menu Configuration
After you have completed establishing your Auto Attendant Profile schedule, you can setup
your phone menu settings (Manage Settings) and greeting settings (Manage Greetings).
Manage Settings
Manage Settings allows you to program the phone options and phone menu rules for a
given schedule.
Your options are:
• Phone menu options: this translates dial pad tones pressed by the caller Into
call flow actions
• Number of times to replay greetings, if caller takes no action: choose a number between
one and three. Most administrators leave this at the default selection of 2
• How many seconds should the system wait before each replay: this can be selected
between one second and eight seconds, depending upon your requirements.
• Do you want the caller to directly dial by an extension: setting this toggle to Yes allows
the caller to directly dial any extension tied to this Auto Attendant.
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› Greeting Tip
You can upload up to five
greetings per phone menu
options.
Phone Menu Options
Each phone menu option has a drop down selection of actions. In addition, you can program
the Auto Attendant to respond if the caller does not press any key.
1. Plan out what you want your callers to be able to do with the phone menu options.
2. Select the phone menu number (0 – 9) you wish to activate.
3. Pick the action you want each of the number to correspond to. Action options include:
–– Forward call to Company Directory
–– Forward call to Conference Bridge
–– Forward call to Dial By Extension
–– Forward call to Dial By Name
–– Repeat the Menu
–– Transfer call to Auto Attendant (if you have additional Auto Attendants)
–– Transfer call to Call Queue
–– Transfer call to Extension (extension or voicemail for that extension)
–– Transfer call to Ring Group (ring group or voicemail for that ring group)
–– Transfer call to a SubMenu (SubMenu a second level of options such as special
greeting for a department)
–– Transfer call to Voicemail System (this is an admin level access to voicemail system
and not an extensions voicemail)
Next, you can configure how your customers hear the phone menu greetings and if they can
direct dial extensions.
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Virtual Office Phone Service
Manage Greetings
This option allows you to record or upload pre-recorded greetings.
From the Manage Greetings section, you can view, listen and delete existing greetings,
edit greeting names, select which greeting to play, upload a new greeting, and record
new greetings.
To select a greeting for your menu options:
Click on the check box under Current Greeting.
Note: You can only select one greeting at a time.
To upload a new greeting:
1. Click on Upload Custom Greeting.
2. Click on Upload File.
3. Locate the file from your computer.
4. Click on Upload.
5. Check the Current Greeting box of the greeting you want to use.
Note: Supported audio files include .au, .wav, .mp3, and .vox. The file size should not be any
larger than 5MB and should be saved on your computer. The ideal sampling rate is
8KHz at 8bit encoding.
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› Greeting Tip
When you select a new
Current Greeting on an active
profile, your Auto Attendant
greeting will be updated
immediately.
To record a custom greeting:
1. Click on Record Custom Greeting.
2. Enter your ten-digit phone number.
3. Click Start Recording.
4. The system will ring the phone number you entered.
5. Pick up the phone and follow the Recording IVR instructions.
6. Once you are satisfied with your recording, you can hang up and click on Done.
Note: You need to set up your company main number before you can use this feature.
To edit a greeting name:
1. Click on the edit icon next to each file name.
2. Enter the new file name.
3. Click the save icon.
Testing Your Profile
Once you have completed managing your greetings and your phone menu configurations,
you can test your profile before pushing the profile live to your phone system.
1. On your top navigation bar, click on Test Profile.
2. Enter your phone number where you are currently located.
3. Click on the Test Profile button.
4. Pick up the call when your phone rings.
5. Press 1 to connect the call after the prompt.
6. You can steer through your Auto Attendant just like your callers would. When there are
greetings missing, you will hear the following IVR:
Hello. This Auto Attendant menu has not been set up. We apologize for the inconvenience.
7. Hang up after you are done testing your Auto Attendant.
8. Once you are ready to launch your profile live, you can set the profile as active.
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› Activation Tip
Launching Live
You will not be able to
activate your profile until you
have uploaded or recorded all
your greetings.
After you have configured and tested your Auto Attendant profile to your satisfaction, you
are now ready to activate your profile.
Note: Be sure that you click on Save Settings in the Manage Settings page to save
your profile.
1. Navigate to the Profiles page by clicking on Manage Profiles on the top navigation bar.
2. Go to the profile you wish to activate and click on Set as Active Profile.
3. Your Auto Attendant is now live and the will start managing inbound calls immediately.
4. You can call into your Auto Attendant Extension or phone number to access
For detailed information on configuring your Auto Attendant, please refer to this link:
http://sims.8x8.com/GetDocument/.aspx?docid=710086
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Configure Shared Lines (if ordered)
Shared Line Appearance enables calling on extensions which are shared by multiple users.
With this feature, multiple users can view and answer incoming calls on the shared lines. For
example, one person might pick up a call, then ask their coworker to “pick up the call on Line
2”. The coworker could then just pick up the call from their own desk phone by pressing the
Line 2 button on their phone. To configure your Shared Line:
Click on Configure 651 or the extension number Shared Lines have been assigned to, from
“Your Virtual Office Account Details” screen.
Next enter the general call rules and voicemail settings.
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Next pick a new 8x8 phone number by selecting the State, City and then phone
number available.
You can now configure your shared line. Click on Shared Line Setup.
Next assign the line/call appearance for each Shared Line extension by clicking on the
Account Number and by using the pull down menus. Review your settings and click Confirm
to save.
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Appendix A – Retrieving a lost activation code
If you have misplaced your IP phone Activation Code, you can recover it through the
Self Service Portal:
1. Just log on to your Self Service Portal and click on the Activate button of the extension
that you wish to activate.
2. A pop up screen will display the activation code for the extension.
3. Use the activation code and simply follow the steps detailed in the Activate your Phones
section.
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Appendix B - Activate Other Devices
Linksys SPA 2102 ATA
Use the process below to install and activate your Linksys SPA 2102 ATA.
Follow the diagram to connect your device using the ports on the back panel.
You will require either an analog phone (or a fax machine with an analog phone) to activate
your device with 8x8 service using the Phone 1 port.
PHONE 1
PHONE 2
ETHERNET
INTERNET
DC 5V
Power
Analog Phone
or Fax Machine
Fax Machine
Computer or
Laptop
Internet Connection
(Router or
Broadband Modem)
Power Adapter
• Use the PHONE 1 or PHONE 2 ports to connect an analog phone (or fax machine) with
an RJ-11 telephone cable.
• The ETHERNET port connects to an individual network device, such as a PC or a laptop.
• The INTERNET port connects to your router or if you have no router, directly to your
cable or DSL Broadband Modem.
Note: If you connect directly to a broadband modem, you will first need to configure your
Linksys ATA to act as a router. Please see instructions in the Linksys SPA 2102
ATA Installation Guide
• The Power port is where you connect your AC power adapter.
Once connected lift the handset and listen to the recorded message.
Enter the activation code that corresponds with the extension number you are activating
then press #. The activation code was sent in the Equipment Shipped email you received
from 8x8. After entering the code you should hear the successful activation message.
Note: If you do not have access to this email, you can retrieve the activation codes from
the 8x8 Self Service Portal. See the instructions in Appendix A – Retrieving a lost
activation code.
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Uniden and BPA430s
To activate Uniden phones and BPA430s, please have your phone system administrator
follow these steps:
1. Find the MAC address on the label on the bottom of any Uniden phones or BPAs you
have ordered.
2. Login to the 8x8 Self-Service Portal at www.8x8.com/login with your company’s admin
login and password.
3. Find the extension number of the device you want to activate and click Activate.
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Hint: If you are not sure which device is assigned to your extension, click on the Account
Number for that extension. It shows you what device is assigned to that extension
under Products. Then click My Accounts on the top left of the navigation bar to return
to activating your extensions.
4. Enter the MAC ID and click Submit. Do not include any colons or spaces. Just type in
the letters and numbers. You will see a confirmation that says Your extension has been
activated and is ready to use. Repeat this same procedure for any other extensions using
Uniden phones or BPAs.
5. After activating your devices, you can go back and configure your extensions.
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Questions or Assistance
Additional resources are available online at:
www.8x8.com/Support/BusinessResources/Documentation.aspx.
Customer Service: 1.888-898-8733
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