Hi-tech logistics provider tectraxx handles exchange of Liebherr appliances
For some time now, Liebherr Hausgeräte Lienz GmbH has been entrusting
tectraxx with the exchange of electrical appliances. The issue of quality is
always at the forefront.
Founded in 1949 and based in Lienz (Tyrol), Liebherr is a family-run business which has
since expanded to a group of 130 companies located on every continent of the planet. Hitech logistics provider tectraxx has had Liebherr as a customer for several years now,
taking on the responsibility for professional exchange solutions, e.g. the replacement of
freestanding and built-in refrigerators and freezers. This involves tectraxx arranging
appointments with the end customer and delivering to or collecting from the point of use.
tectraxx also takes care of the professional installation and connection of the appliances
at the customer’s home or premises on behalf of Liebherr. At the request of the customer,
tectraxx will also remove and responsibly dispose of the old appliance and all packaging
materials. Liebherr attaches great importance to the issue of quality. Manfred Klocker,
Head of Technical Customer Service at Liebherr, is highly complimentary about the
partnership with tectraxx: “Quality matters to us greatly, not just in the appliances that we
sell, but also in the way that they are serviced at our customers’ homes and premises and
in the collaboration between us and our partners. Working with tectraxx, we have been
able to take our service standards to an even higher level.”