Carnival Victory / February 20-24, 2016
F R E Q U E N T L Y A S K E D Q U E S T I O N S (FAQS)
Q: What is included in the cost that I’m paying for the cruise?
A: Room pricing includes admission to 40+ concerts and multiple guitar workshops, as outlined on the event’s website:
www.axesandanchors.com, shipboard accommodations for 4 nights, meals in the main dining venues, some
beverages (such as non-specialty coffee, non-bottled water, iced tea and lemonade), photographs from the Artist
Photo Op event, and onboard entertainment & activities. Applicable taxes & fees and shipboard gratuities are in
addition to the room price as outlined on the event website.
Q: What optional extras are not included in the price of the cruise?
A: Air transportation, transfers to and from the ship, optional travel insurance, shore excursions (tours), specialty
dining, spa/salon services, casino, photographs, gift shop, some beverages (e.g., sodas, bottled water, alcoholic
beverages, etc.), medical services and items of a personal nature (e.g., laundry, telephone calls, Internet access,
etc.).
Q: I was looking at the pricing page … are the prices shown per room?
A: All prices shown are PER PERSON and are for the cruise fare only. In addition to the cruise fare, each person will be
charged an additional $220 for taxes, fees and gratuities which are for the stateroom service team, meal service
team, and alternative service team (galley, guest services and other hotel staff members).
Casino dealers and spa personnel are not included since not all passengers will utilize those services. A gratuity for
bar services and servers will automatically be added to the price of your drinks on your bar check.
Q: Can I bring more than one guest?
A: While some staterooms can accommodate more than two people with a sofa bed, upper berths stored in the
stateroom ceiling, rollaway bed, etc., not all rooms can; and such accommodations are subject to availability at the
time of reservation. Due to Coast Guard safety regulations, there cannot be more passengers accommodated in a
stateroom than the designated occupancy for that room. Also, please be advised that each passenger must be
registered and paid for in full in order to be allowed to board the ship.
Q: Can you help me find a roommate?
A: Unfortunately we cannot play matchmaker for passengers. While you are free to post the need for a roommate on
our Facebook page, you do so at your own risk. Choosing to room with a stranger or new Facebook “friend” is at
your own discretion and neither Axes & Anchors, nor Carnival Cruise Lines will be responsible or liable for any issues
that arise related to your decision to do so.
Q: I want a specific cabin. How do I make sure I get it?
A: You will be able to make your cabin preference known when you make your reservation and we will do everything
we can to make sure you get the cabin you select. There may be reasons, however, that we need to change the
cabin you chose when our final cabin list is submitted to Carnival. We will let you know about the change, and we
will make sure that your new cabin is of equal or better size, category (balcony, ocean view, etc.), and location
(center, end, close to elevator). If you have a specific reason for choosing a cabin such as it’s next to your best
friend, adjoining other family members, or closest to the casino and your chance to go home rich, let us know in the
comments when you make your reservation.
Q: What is the Payment Schedule?
A: At time of booking, passengers are required to pay a $250 per person deposit ($500 deposit for single occupants).
Reservations not deposited at time of booking are subject to cancellation. The remaining balance due for the
reservation will be charged in equal monthly payments from the time of reservation until the final payment due date
of December 1, 2015.
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Payments are in US dollars, and accepted forms of payment include American Express, Discover, MasterCard, Visa
and PayPal.
Q: What is the Cancellation Policy?
A. Due to the unique nature of this event, all reservations will be subject to the following cancellation policy:
• Prior to April 20, 2015, a full refund minus a $50 processing fee
• Between April 20, 2015 and August 19, 2015, a 50% penalty will be charged for cancellation
• After August 20, 2015, a 100% cancellation fee (no refund) will be charged for cancellation
There will be no refunds given for those who do not show up on time (“no-shows”) or unused tickets, nor will any
refund be made in the event of interruption or cancellation by any passenger after commencement of the cruise.
Any adjustment to the cancellation policy is at the sole discretion of Axes & Anchors organizers.
Cancellation fees for airline tickets and/or other reservations made by passengers are subject to the cancellation
policy of the specific airline/supplier.
Q: I’m a Carnival VIFP Member. Will I still receive the benefits of my membership?
A: Yes.
Q: How do I make changes to my existing reservation?
A: Reservation changes must be made via the online reservation system. Until approximately 45 days prior to sailing,
most changes to existing reservations can be made by going to event website (www.axesandanchors.com), clicking
on the “Book Now” button and then clicking on the “View My Account” button on the bottom of the screen. Within
45 days of sailing, any change requests will need to be submitted via email to info@axesandanchors.com. Note: a
change in reservation may result in additional fees.
Q: When and how will I receive my cruise documents?
A: Approximately 3-4 weeks prior to the sailing date, passengers who have booked and paid in full will receive an email
confirming their stateroom number and cruise line booking number for the cruise. The email will also contain
instructions on how to check-in online via Carnival’s website where passengers may also sign up for shore
excursions, make specialty dining reservations/spa appointments and pre-register a credit card for onboard
purchases. All passengers are required to complete this online check-in at least 3 days prior to cruising. Cruise
documents will be available for printing through the cruise line’s online check-in approximately 3 weeks prior to
sailing.
Q: What documentation is required to cruise?
A: Proper travel documentation is required at embarkation and throughout the cruise for all passengers. Even though a
passenger has completed the cruise line’s online check-in, it is still the passenger’s responsibility to present the
required travel documents at the time of embarkation. Any passenger without proper documents will not be
allowed to board the vessel, and no refund of the cruise fare will be issued. Carnival Cruise Lines (“Carnival”), Axes &
Anchors and its agents/affiliates assume no responsibility for advising passengers of proper travel documentation.
Carnival highly recommends all passengers travel with a government-issued passport that is valid for at least 6
months following the return of the cruise. Although a passport is not required for U.S. citizens taking cruises that
begin and end in the same US port, travelling with a passport may help to expedite your CBP clearance upon return
to the US. Additionally, passports are required in the event you need to fly from the U.S. to a foreign port should you
miss your scheduled port of embarkation or need to fly back to the US for emergency reasons.
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The Western Hemisphere Travel Initiative (WHTI) allows U.S. citizens (including children) sailing on cruises that begin
and end in the same U.S. port to travel with one of the WHTI compliant documents, listed below:
• Valid U.S. Passport
• Passport Card
• Original Birth Certificate issued by a government agency along with a government issued photo ID if 16 years of
age and older
• Original Certificate of Naturalization
• Trusted Traveler Program Membership Card, e.g., Nexus Card, Sentri Card or Fast Card
• Enhanced Tribal Card
• A Consular Report of Birth Abroad
• Enhanced Driver’s License (EDL) – only acceptable at land and sea ports of entry. It cannot be used for air travel
outside the U.S. The word ‘Enhanced’ must appear on the driver’s license. The following five states currently
issue an EDL: Michigan, Minnesota, New York, Vermont and Washington.
Copies of US passports/naturalization papers, hospital certificates and baptismal certificates are not WHTI compliant
documents and are therefore NOT acceptable.
For more information on the documentation requirements, please visit www.carnival.com.
Q: Who May Cruise?
A: Passengers are responsible to ensure that they are eligible to cruise according to Carnival’s requirements, including
but not limited to the following:
Infants must be at least 6 months old on the day of departure
Women must be less than 24 weeks into their pregnancy on the day of departure and for the duration of the
cruise. This policy is due to the risk of premature labor. Pregnant women must have a letter signed by their
doctor (on the physician’s letterhead) stating how far along in weeks their pregnancy will be at the
beginning of the cruise, that mother and baby are in good health and fit to travel, and that the pregnancy is
not considered high-risk.
Adults must be 21 or older unless the passenger is:
traveling in the same stateroom with an individual 25 years or older; or
traveling in the same stateroom with a spouse (proof of age and/or proof of marriage are required)
Passengers not meeting the cruise line’s requirements will be denied boarding, and no refund of the cruise fare will
be issued. These policies are set by the cruise line (not Axes & Anchors), and no exceptions are allowed.
Q: What is the bed configuration in rooms?
A: There are two twin beds that are convertible to a king-sized bed in the majority of rooms. Some rooms can also
accommodate additional passengers on a sofa bed, upper berth single beds and/or rollaway beds (note: rooms can
only accommodate the number of passengers they are designed to accommodate, and all passengers must have a
reservation, regardless of age).
Q: What types of accessibility options are available in rooms?
A: There are a limited number of wheelchair accessible rooms available onboard the ship. For people that do not use a
wheelchair but still need minimal assistance, bars and raised toilet seats can be accommodated in most rooms. In
addition, disposal units for needles, refrigerators for medication, and oxygen tanks can be put into most rooms upon
request. All of these items are available on a limited basis and should be requested in the Notes section of your
reservation. If you have an accessibility need, please send an email to: info@axesandanchors.com.
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Q: When do we eat?
A: Breakfast, lunch and dinner are served in the ship’s main dining rooms located on decks 3 & 4. You can also enjoy
more casual, buffet-style meals at the Mediterranean Lido Restaurant located on decks 9 & 10. Other options
include the The Taste Bar (pick up a complimentary appetizer before dinner for a taste of something different),
Chopsticks (bold and flavorful Chinese culinary experience), Carnival Deli, Pizza Pirate (a 24-hour pizzeria offering
Caesar salad and several types of pizza) and Swirls a 24-hour self-serve soft ice cream and frozen yogurt.
The ship also offers a Chef’s Table (reservations required as they have limited space an additional surcharge applies),
which is an experience of a lifetime, culminating in a sumptuous multicourse dinner hosted by one of our master
chefs. Your VIP experience starts with cocktails and hors d’oeuvres for a select group of 14, followed by a tour to see
the galley in operation. The evening concludes with a mind-blowing full-service dinner of amazing appetizers,
entrees and desserts not found on our regular dining menus.
All dining options and serving times are reflected in the ship’s onboard daily program. You are free to drop into the
main dining room at any time during the serving hours. There is no assigned meal times or assigned tables.
Q: Can the ship accommodate special dietary needs?
A: Carnival can accommodate special diets that have been created in consultation with a dietary specialist. Selections
offered are for lunch and dinner in the main dining room only. Sample diets include: vegetarian, vegan, diabetic, low
fat, low sodium, low cholesterol, kosher meals, gluten free and lactose free. Please note any special dietary needs in
the Notes section of your reservation.
Q: Is room service complimentary to all passengers?
A: A select room service menu is available to all passengers on a complimentary basis.
Q: How do I book shore excursions?
A: You can purchase shore excursions on Carnival’s website once you receive your booking number and online check-in
instructions for the cruise (approximately 3 to 4 weeks prior to the sailing date).
Q: Can I take pictures and video onboard?
A: Most artists will allow non-flash photographs during their performance, Q&As and, of course, during the Photo Op
event, if you are using a non-professional camera. We ask, however, that you be respectful of their privacy when
you see them out and about, and approach them politely and ask permission before taking your shot. Taking video,
with video specific equipment, is not allowed by performers or the ship. There will be Carnival videographers who
will be documenting shipboard activities (excluding concerts, due to copyright laws) and making the video available
for a fee.
Q: Can I call my home while onboard?
A: The ship's telecommunications network offers direct dialing via satellite from the stateroom telephone, which is
available 24 hours a day regardless of the ship's location until 4:00am on the final day of the cruise when the service
is closed. The current rate is $1.99 per minute (subject to change), and charges will be billed to the room’s primary
passenger’s onboard Sail and Sign account. Since all communication is via satellite, the charges apply to all calls
including calling cards, credit cards, 800 toll-free numbers and collect calls. Information and instructions can be
found in the Ship’s Directory in the stateroom.
We know many of you would like to leave an emergency contact number for family members not traveling with you.
In the event of a TRUE emergency, loved ones may contact our call center at 1-800-227-6482 on a 24/7 basis. Our
team will take down the caller's name and contact information and pass it on to our Guest Services team onboard
for delivery to the person being called.
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Q: Will my cell phone work while at sea or in ports of call during the cruise?
A: Carnival, through agreement with Wireless Maritime Services, proudly offers an advanced roaming network on
board Carnival ships, allowing you to make and receive calls while at sea using compatible mobile phones that are
set to roaming. International roaming charges will be conveniently billed to you by your home mobile carrier. Mobile
phone service will be available for use while the ship is at sea.
Rates for usage of your cellular phone are determined by your home mobile carrier. Please note that calls to 800,
888, 866 and 877 numbers are not toll free. You will be billed by your home mobile carrier for your international
roaming usage on your regular mobile phone bill. It can take up to 60 days for charges acquired while using your
cellular phone at these times to appear on your phone bill. For more information, please contact your home mobile
carrier customer service.
Q: Is there Internet access onboard?
A: To keep you connected while at sea, all Carnival ships provide satellite Internet access facilitated through the
Internet Café on the ship’s Wi-Fi network. Further details regarding availability will be available onboard ship.
Q: Is laundry service available?
A: Yes - laundry, dry cleaning and pressing services are available for a fee.
Q: Are there irons and ironing boards available in the rooms?
A: Rooms do not have irons or ironing boards; however there is a full laundry and dry-cleaning service available
onboard for a reasonable rate. Please also note that irons are strictly prohibited onboard the ship. If you choose to
bring one with you, it will be confiscated from your luggage before sailing.
Q: Are there hairdryers available in the rooms?
A: Yes.
Q: Do rooms have safes?
A: Yes.
Q: What if I have special medical needs?
A: Any special needs must be indicated in the Special Requests/Notes section of the online reservation and will be
addressed on a case-by-case basis. While there is no guarantee that all special needs/requests can be
accommodated, we will make best efforts to accommodate the need or provide an alternative if possible.
Q: Are wheelchairs available onboard?
A: The Carnival Victory does NOT provide wheelchairs for onboard use. However, you can rent a wheelchair,
motorized wheelchair or scooter from the following vendors.
Care Vacations: 1-877-478-7827
Special Needs at Sea: 1-800-513-4515
Q: I’m bringing my own wheelchair, is the entire ship wheelchair accessible?
A: Not every area of the ship is wheelchair accessible. However, Carnival has made substantial modifications to
enhance your ability to move about the ship. The Carnival Victory features Accessible Elevators at each elevator
bank with tactile controls within reach of passengers who use wheelchairs.
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Accessible Routes are available throughout most areas of the ship and signs are posted to assist you in locating these
pathways. There are also accessible seating within your ship's restaurants and lounges, and accessible public
restrooms.
Q: Do I need to tip the cruise ship staff at the end of the cruise?
A: Gratuities for the stateroom service team, meal service team, and alternative service team (galley, entertainment,
guest services and other hotel staff members) will be part of your total pre-paid cost. If an employee has gone
above and beyond to assist you, you are more than welcome to provide an additional gratuity to the employee.
Specialty services (such as the spa and casino dealers) have not been included in your pre-paid cost and should be
considered separately as you see fit.
Q: How do I make purchases onboard?
A: The Carnival Victory operates on a cashless system. Passengers can validate their Sail & Sign card with their Visa,
MasterCard or American Express card, or sign for payment by cash or traveler's check. Passengers can then sign all
on-board services and purchases to their account. At the end of the cruise, passengers will receive a completely
itemized statement.
Carnival does not accept personal checks, and only U.S. currency is accepted aboard the ships. There is an ATM
located onboard the ship.
Q: Does the ship have a fitness center?
A: Yes, there is a fitness center, which is open 24 hours a day and complimentary to all passengers.
Q: Can I bring my own beverages (alcoholic or non-alcoholic) on the cruise ship?
A: Passengers are prohibited from bringing alcoholic beverages on board except that passengers 21 years of age and
older may bring on board during the initial embarkation one unopened/sealed 750ml bottle of wine or champagne
in their carry-on luggage for consumption in your room. A $15 corkage fee per bottle will be charged should you
wish to consume this wine in the main dining room or steakhouse. (A corkage fee is a charge exacted at a restaurant
for every bottle of liquor served that was not bought on the premises.)
On embarkation day, each passenger may also bring a small quantity of non-alcoholic beverages on board in their
carry-on luggage only. A small quantity is considered a maximum of 12 bottles and/or cans, 20 ounces each or less.
All alcohol/hard liquor/beer (sealed, unopened bottles/cans), wine/champagne over the allowable 1-bottle per
passenger (sealed, unopened bottles) or excessive quantities of non-alcoholic beverages (over 12 per person, sealed,
unopened bottles/cans) will be confiscated and stored for safekeeping until the end of the voyage. The retained
item(s) will be available for collection onboard in a designated location on the morning of debarkation. Unsealed
liquids that are prohibited will be discarded, as well as any unclaimed items left after the voyage, and no
compensation will be given in either case.
Q: Will you be offering drink packages?
A: You bet. There will be two drink package offers sent out to individuals holding reservations as we get closer to the
sail date. Just another perk of being in the “in” crowd.
Q: What is the Smoking Policy onboard?
A: Effective on voyages departing October 9, 2014 or thereafter, all staterooms and suite accommodations are entirely
smoke free, including the outside balcony. This policy includes all forms of smoking, including but not limited to,
cigarettes, cigars, electronic cigarettes, and personal vaporizers.
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Cigarette, E-cigarette and personal vaporizer smoking will continue to be allowed in designated exterior open deck
areas, as well as in the night club, and in certain areas within the casino (for playing passengers) and casino bar.
Cigar and pipe smoking will continue to be allowed in designated exterior open deck areas and in jazz clubs (where
available).
Note: Passengers who smoke in their staterooms or on their balconies will be assessed a $250 cleaning and
refreshing fee on their Sail & Sign account. Information on this fee is included in Carnival's cruise ticket contract.
Passenger agrees to strictly comply with Carnival’s non-smoking policy.
Q: What is the Customs procedure upon returning to Miami?
A: Detailed instructions about clearing customs will be provided onboard ship near the end of your cruise. Some
general guidelines/suggestions to keep in mind as you shop in foreign ports include: keep receipts for gifts and
purchases. U.S. residents visiting foreign ports have a duty-free allowance of $400 and those 21 years or older may
include one liter of liquor.
Q: Who do I contact if I have questions about the cruise?
A: For questions about the ship or the reservation process, email info@axesandanchors.com.
Q: Who do I contact if I have questions about the event?
A: For questions about the Axes & Anchors events, email info@axesandanchors.com .
Q: What is the closest airport to Miami?
A: Miami International Airport (MIA) is the closest airport - approximately 20 minutes from Port of Miami. You can also
fly into Fort Lauderdale Airport (FLL), which is approximately 45 minutes from Port of Miami depending on traffic.
Q: What are the directions to Port of Miami?
A: Port of Miami is located at 1015 North America Way, Miami, Florida, 33132. Once on-site at the port, you can simply
follow the signs to the ship and parking area.
Via the Tunnel
From the North:
Take I-95 South to Eastbound I-395 (Miami Beach) Ramp. Continue on I-395 East and Tunnel Entrance is on your left.
From the South:
Take SR-826 North to SR-836 East, head Eastbound on SR-836 to I-395 East (Miami Beach). Continue on I-395
East/MacArthur Causeway and Tunnel Entrance is on your left.
Take I-95 North to Eastbound I-395 (Miami Beach) Ramp. Continue on I-395 East/MacArthur Causeway and Tunnel
Entrance is on your left.
From Miami Beach:
Take I-395/MacArthur Causeway Westbound and Exit on Biscayne Boulevard ramp. Make a u-turn on N. Bayshore
Drive to enter Eastbound MacArthur Causeway. Continue on Eastbound I-395 and Tunnel Entrance is on your left.
Via Downtown/Port Bridge
From the North:
Take I-95 South and exit 3B-Bayside. Head south to Northeast 5th Street and turn left. Fifth Street will lead onto the
Port of Miami bridge. Continue over the bridge and follow signage to designated terminal.
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From the South:
Take I-95 North and exit at Northwest 2nd Street. Head straight to NW 5th Street and make a right. Fifth Street will
lead onto the Port of Miami bridge. Continue over the bridge and follow signage to designated terminal.
Q: Is there parking at Port of Miami?
A: Parking is available at the port at a cost of $20.00 USD per day (rates subject to change by the Port Authority).
Other notables include:
Garage Parking/Parking Lot #2 (an open, outdoor parking lot)
Accepted forms of payment: Visa, MasterCard, American Express, U.S Dollars, U.S. Traveler's Checks
No advance reservations required
Oversized vehicles that are 20' in length or more will be charged an add’l $20.00 USD per day and can only park
in Lot #2
Shuttle Service will pick you up at the Parking Garage/Lot and take you to the appropriate Cruise Terminal
location
Handicap Parking available with proof of valid permit
Q: What time should I arrive at the pier?
A: Passengers are required to check-in at least 1½ hours prior to departure and so should plan to arrive at the pier at
least two hours prior. If you complete the cruise line’s online check-in in advance as requested, this will expedite your
check-in process.
Q: How early can I board the ship?
A: The ship has to be cleared by the US Customs and Border Protection Agency before passengers can begin boarding,
which can be as early as 11:30am or noon but varies. Please note, however, that staterooms will not be available
until approximately 2:00pm.
Q: Can you guarantee every band announced will be on board and that I will get to see every show by every band?
A: Due to unforeseen circumstances such as illness or other personal issues experienced by any one of our artists, we
cannot absolutely guarantee that every band will be on board. However, every announced band has signed a
contract and agreed to be on board for the full 4 nights of the cruise. We are working very hard to ensure that you
will not need to make the difficult decision between seeing one show/special event or another, or feel forced to
leave a show or event early to catch your favorite performer.
Q: Will there be assigned seats for performances?
A: All concerts and workshops will be open “seating” or festival style. The concerts and workshops held in the theatre
will have seating available on a first come-first served basis. The concerts on the Pool Deck will be open air with
limited seating. One of the perks of purchasing either of the VIP packages will be early access to the theatre and VIP
area of the Pool Deck to get you up close!
Q: When will we know the schedule of events?
A: We don’t like making you wait, but we also want to be sure that we create a schedule that maximizes your
experience on board and in our two ports-of-call. As a result, the schedule will be delivered closer to the sailing
date, but early enough that you can make plans and schedule your days and nights.
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Q: How will the Photo Op with Artists work?
A: There will be multiple 90-minute photo session opportunities scheduled during the cruise, with nearly all of our
performers participating. Axes & Anchors photographers will be taking all of meet and greet photos for you, and a
web link to download your photo following the cruise will be provided during these sessions. Please note that due to
the number of performers, guests, and the limited time available, the artists will not be able to sign autographs
during the photo sessions.
Q: Will there be scheduled sessions to get autographs?
A: While there will not be scheduled sessions for autographs there may be impromptu opportunities for you to
respectfully approach an artist and ask for an autograph. Please be mindful of their time and limit your request to
one item and to a time other than when they are preparing for a performance or trying to have a meal. Of course,
our Platinum VIP passengers will have a unique opportunity to obtain autographs at the very intimate Rocktail Party.
Q: What other events and activities will occur on board the ship so that I won’t be bored?
A: We have an amazing variety of activities to keep you entertained between concerts and workshops, including some
artist hosted activities and fun opportunities to get to know the ship and your fellow passengers, such as theme
nights, ping-pong, beer-pong and poker tournaments, our special brand of BINGO and a few other surprises! Trust
us, you WON’T get bored!
Q: Will there be event and band merchandise for sale?
A: Absolutely. To help commemorate your cruise and support your favorite artists, Axes & Anchors and artist
merchandise will be available for purchase on board in multiple locations using your onboard Sail and Sign account.
Q: What else should I know?
A: We sincerely hope that all of our passengers and artists have a great experience on the Axes & Anchors cruise!
To ensure the comfort, safety, well-being and enjoyment of all, there are some rules that will be strictly enforced
concerning disruptive conduct, the use or possession of illegal substances, under-age drinking and smoking other
than in designated smoking areas. We can, and will assume, that all guests have read, understood and agreed to the
terms and conditions outlined in Carnival Cruise Lines ticket contract. Violations of these rules may result in
disembarkation at any port, as determined by Carnival. Neither Carnival nor Axes & Anchors shall be liable for any
refund or other compensation or damages whatsoever to any passenger disembarked pursuant to this provision, or
who disembarks because another passenger is so disembarked.
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