Follow us on Twitter @RCGCIT
March 2015
Issue 16
. In This Issue .
+ Blackboard Collaborate
find out how RCGC is
using this powerful web
conferencing tool
page 1
+New Phone System
introducing RCGC’s new
Cisco phone system
page 2
+ CIO Blog
the RCGC transition
page 2
+ Maintenance Calendar
Spring & Summer dates
page 3
+ Bb Grader App
Blackboard’s new app for
grading assignments
page 3
+ Team Dynamix
New ticketing system and
Knowledge Base
page 4
+ New Faces in IT
meet our new staff
page 5-6
Technical Support
Instructional Center 449a
MTWR 7:30a-6p
MTWR 6p-9p in IC 435
Friday 7:30a-5p
Saturday 7:45a-1p in IC 435
Sunday CLOSED
856-415-2298
ts@rcgc.edu
Blackboard Collaborate
RCGC is using Blackboard Collaborate, a robust web conferencing tool, in many ways
to better serve our students.
Collaborate is Blackboard’s verCollaborate so they can offer imcourses, or if you’ve seen it used
sion of a web conferencing tool.
portant, private, and personal adin another capacity that you
With Collaborate, users can utilize vising sessions to students who
thought was interesting, please
various features to communicate may never set foot on our camlet us know! We feel confident
with one another from almost pus. Our technical support technithat Collaborate can be used
anywhere in the world using their cians have their own private Colto accomplish nearly anything
computer or mobile device. Some laborate rooms so they can offer you can think of, and we’d like
of the key features of Blackboard remote support to users who are to hear about the creative ways
Collaborate are: built-in phone experiencing issues that are hardyou have found to use the tool.
conferencing, mobile collaboer to diagnose.
As always, you can reach us by
ration, integration with eLearnemailing elearning@rcgc.edu.
ing, powerful moderator tools, an interactive Though Collaborate was built with teaching in mind, its
whiteboard, application
sharing, multi-point vid- tool set offers other members of the RCGC community a
chance to bring some of their services online as well.
eo, and the ability to record sessions. A screenshot of a Collaborate session can All faculty who are using eLearnbe seen to the right.
ing can utilize the Collaborate tool, but by default,
Though Collaborate was built with
the tool is not available in
teaching in mind, its tool set ofall courses. So, if you are
fers other members of the RCGC
interested in using any or
community a chance to bring
all of the features Collabsome of their services online as orate has to offer, please
well. As the college takes its final contact eLearning Supsteps towards establishing a fully
port so you can attend a
online degree, it has been importtraining session and get
ant to make sure all on-campus the tool enabled in your
resources will be available to our course.
online students as well. For example, our team of advisors have If you’ve used Collabbeen trained to use Blackboard orate in any of your
Instructional Technology
Instructional Center 435
MTWR 7:30a-9p
Friday 7:30a-5p
Saturday 7:45a-1p
Sunday CLOSED
856-415-2298
media@rcgc.edu
438 Open Computer Lab
Instructional Center 438
MTWR 7:30a-7p
Friday 7:30a-5p
Saturday CLOSED
Sunday CLOSED
openlab@rcgc.edu
Library Open Computer Lab
MTWR 8a-9p
Friday 8a-5p
Saturday 10a-4p
Sunday CLOSED
openlab@rcgc.edu
Introducing RCGC’s New Cisco Phone
System - At a Desk Near You
Over the summer, the Office of Technology overhauled
RCGC’s entire phone system. The new system went live in
August.
By now, you’ve had some time to get to
know your new Cisco phone. Over the
past summer, the Office of Technology
performed a campus-wide upgrade of
RCGC’s phone system.
The old Avaya phone system utilized
POT (Plain Old Telephone) lines which
means they were based on analog signal transmission and were hooked up
using conventional phone lines.
The new Cisco phone system is VoIP,
which stands for Voice Over IP. This means that it utilizes the RCGC network the same way your computer does. An ethernet cable comes out of
the wall and into your phone, and a second line comes out of the phone
and into the back of your computer.
The move to the new system was necessary because the old system had
many limitations, utilized outdated technology, and was entering a period
of limited vendor support.
The new Cisco phone system is VoIP, which stands for
Voice Over IP. This means it utilizes the RCGC network
the same way your computer does.
The new Cisco phones bring with them a new set of features that make
for a better experience.
There is now a speech-enabled directory search that allows you to call
someone by dialing *5101 and then saying the person’s name. If they are
listed in the directory, the call will be placed automatically.
Security and emergency services will receive a notice on their phone if an
emergency call has been placed. The phone/location the call was placed
from will also be displayed. This is hugely important for Security so they
can always be aware of any emergencies on campus.
You may also have noticed that you now receive emails whenever a voicemail has been left for you. You can click on the email attachment to listen
to the voicemail on your computer, or you can use your phone to retrieve
the voicemail. You can also easily forward this voicemail email to anyone
at RCGC.
If you’ve ever wanted to reach someone’s voicemail directly, or transfer a
call directly to someone’s voicemail, you can do that with the new system.
Just dial the * button before the person’s extension.
In the coming months a campus-wide Instant Messaging tool will be introduced that will integrate with your computer, Cisco desk phone, Smart
phone, and tablet.
All of the phone menus have been reworked and made more efficient so
the right locations are receiving the right calls.
If you want to find out more about the phone system or about how to
use your phone, user guides have been made available on SharePoint. To
access these guides, visit intranet.rcgc.edu/CiscoPhoneSystem and
type in your RCGC username and password when prompted.
If you have any issues with your new phone, please make sure you
contact Technical Support by emailing ts@rcgc.edu or by calling us at
856-415-2298.
CIO’s Blog
Welcome to the latest edition of the
Educational Technology Review. I hope
you like the fresh new look that Beth
Beecroft has created.
For more than a year the Office of
Technology has been working at a fever
pitch to migrate all of our technology
assets, like email and our website, from
Gloucester County College to Rowan
College at Gloucester County. In June we’ll
finish this massive migration by moving to
a new Portal that will be easier to use.
This new Portal will capitalize on mobile
responsive design which means the new
Portal will automatically reconfigure itself
to look beautiful on any device, ranging
from your smart phone to your tablet to
your computer.
In the next month or two, the Office of
Technology will launch an updated version
of the RCGC website that is even slicker
than the current version, and easier to
use, especially on a mobile device like a
smart phone. Chibueze Okechukwu, our
new Web Master working under Dave
Comfort’s leadership, has come up with
an amazing design which really captures
the spirit of RCGC!
Finally, I want to congratulate Nayibe
Lopez, our college’s Banner Programmer
Analyst, who recently received the honor
of Employee of the Month. Nayibe works
harmoniously with every department on
campus to make sure Banner is meeting
the ever-evolving needs of our college,
which is not an easy job.
Congrats, Nayibe!
Josh R. Piddington
Chief Information Officer
P.S. Just a friendly reminder: In June your
GCCNJ.edu email address will no longer
work! Make sure everyone is using your
RCGC.edu email address.
Page 2
. IT Maintenance .
Bb Grader
Blackboard’s new grading app allows iPad users the ability
to grade on the go.
April 19, 2015
8am - 4pm
May 14, 2015
(eLearning only)
8am - 8pm
In October of 2014, Blackboard released a brand new (and free!) app for
grading. The purpose of the Bb Grader iOS app is to provide instructors
with a tablet-based mobile solution for reviewing, providing feedback, and
ultimately grading student submissions to Blackboard Learn Assignments.
May 17, 2015
8am - 4pm
Tablet requirements:
June 26, 2015*
8am - 4pm
June 30 - July 1, 2015
10pm - 8am
July 17, 2015*
8am - 4pm
August 28, 2015 (eLearning only)
6am - 9pm
*These dates are pending approval of the College being closed on Fridays during the summer
by the Board of Trustees. If not approved by the
Board of Trustees, the alternative dates would
be June 28th and July 19th.
The up-to-date Calendar can
always be found at
www.rcgc.edu/ITMaintenance
◊ iOS 7 or above
◊ iPad 2 (and newer) and iPad mini are supported
Here are some of the features:
◊ First-time users will see a quick tutorial that will introduce the
features of the app
◊ Grade student assignment submissions
◊ Inline viewing of student submissions
◊ The option of using your iPad’s microphone and camera to
record feedback
◊ Features from the Retention Center allow you to stay on top of
students’ progress
Here are some restrictions:
◊ You cannot access your Grade Center from the app
◊ You can grade only regular assignments via the app, which
means you won’t be able to grade Discussion Boards,
Tests, or SafeAssignments.
This app is currently available to iPad users only. As such, you will not be able to get this app on your iPhone, Android phone,
Android tablet, Windows tablet, Kindle, or Nook. Blackboard has assured its clients that they will be creating an Android-friendly
version of the app (to work on Android tablets) in the near future.
Below are two screen shots of what the app looks like.
Example: All gradable items
Example: Grading a Word document
Page 3
TeamDynamix - RCGC’s New Technical Support Ticketing System
The Office of Technology’s new Ticketing System allows all users the ability to keep track of the status of
their issue and refer back to the ticket at any time for any reason.
If you have reached out to Technical Support for any reason over
the last two semesters, you will have noticed that we have a
new ticketing system to track support issues. This new system
is called TeamDynamix and it is far more robust than our previous system, TrackIt! As you may remember, TrackIt sent you an
email with a ticket number whenever you reached out to Technical Support with a problem, but if you ever tried to use that number to look up your ticket, you wouldn’t have been successful.
Create a Technical Support ticket by logging into the
RCGC Portal, clicking the IT Support tab, and then
selecting the appropriate form from the list of options.
TeamDynamix, on the other hand, makes it incredibly easy for all
users to keep up-to-date on the status of their ticket at any time.
To create a new ticket for any technology-related issue you experience, or any question you have regarding technology here at
RCGC, all you need to do is fill out a form on the RCGC Portal.
You can access the forms by logging into the Portal, clicking on
the IT Support Tab, and then selecting the appropriate form from
the list of options. You are also able to create a support ticket by
emailing ts@rcgc.edu directly if you are unable to access the
forms for some reason.
From the IT Support tab where
you access the various support
forms, you also have access to
view all of the tickets you’ve
opened with the Office of Technology (at the top right where it
states My Tickets). This is handy for when you want to check on
the status of a ticket, or when you can’t remember a ticket number for a case you opened previously. Sometimes technicians
who help you with your issue may include important and/or informative links in your ticket that you may want to refer to again
in the future, and this is the quickest way to get to that info.
We hope that you find TeamDynamix to be easy, useful, and a
much better solution to our Technical Support ticket management
than our old system. Please let us know if you
experience any issues submitting support forms
or accessing your ticket history. You can email
ts@rcgc.edu or call us at 856-415-2298.
TeamDynamix’s Knowledge Base
A key feature of TeamDynamix is its Knowledge Base filled with informative articles created by us for you.
One of our department’s favorite new features in TeamDynamix
is its Knowledge Base. In short, the Knowledge Base is a place
where we can store information and files for others to search and
access when that information is needed. For our department,
we are able to create articles about known issues or important
processes that everyone needs to be aware of, and for our end
users (that’s you), the Knowledge Base can act as a resource for
walkthroughs and tutorials.
For example, whenever a new Section Creation Form is filled
out by a faculty member, a new support ticket is created to kick
off the process (read the article above for more information
about submitting support forms). When the course is created in
eLearning, the ticket is closed by one of our eLearning technicians and the ticket is updated with a link to a Knowledge Base
article that walks the faculty member
through the process of copying content
from one course to another. This update
to the ticket is also sent via email to the
faculty member as well. The screenshot
(to the right) is a preview of what the
Knowledge Base article looks like.
Another way we’re using the TeamDynamix Knowledge Base is to create
articles whenever we have scheduled
maintenance or when we experience
larger issues that our end users need
to be made aware of. This way we have
documentation we can link to from oth-
er locations (like Twitter or email) that gives details about these
situations. The Knowledge Base articles are time stamped with a
Created date, as well as an Edited date in case changes need to
be made to the article later. These articles allow us to communicate with all of you without us having to flood your inbox. With
the Knowledge Base, you can locate articles that adress your
own specific needs.
So, you may be wondering how you can access this Knowledge
Base on your own so you can search for useful information. The
easiest way to get to the Knowledge Base is to access the IT Support tab in the RCGC Portal. Once you’re on the page (pictured in
the screenshot in the article above), you will see a link in the top
right that says Knowledge Base Articles. Just click that link to
be taken to the Knowledge Base where you can explore articles
in the categories listed, use the search
bar at the top right to search keywords,
or use the list of tags (you may need to
scroll down) to find articles that will be
useful to you. Please note that you may
need to login to TeamDynamix to access
all articles, so just check the top right
corner of your screen to see if you’re
already logged in or not.
We hope you find the Knowledge Base
to be a useful tool, and please be sure
to let us know if you have any issues or
questions: ts@rcgc.edu
Page 4
Meet the Staff
We’ve gotten a bit behind on introducting you to our staff. Take a few minutes to get to know some new
faces, and find out more about the staff you already know and love.
Elsie Alvarez
Shaun Burns
Instructional Technology Tech, Student
Instructional Technology Tech, Student
Elsie is our newest student worker.
Hired in March of 2015, her training is
in SMART classroom technology as well
as the general maintenance of equipment. She is enrolled at Rowan College
at Gloucester County as a Liberal Arts
major.
Shaun has been with the Office of Technology since September, 2013. His duties include the training and instruction
of SMART technologies, as well as assisting with SMART classroom support.
He also works with the IASTE Stage
Hand Union in the TD Bank Arts Center
in his spare time. He is currently a student worker and is pursuing a degree in
Computer Science.
Riker Cross
Sam Emmett
Technical Support Tech, Student
Instructional Technology Tech, Student
Riker has been employed with the College since October of 2013. He has already graduated with an A.A. degree in
Art from RCGC and is currently seeking a Bachelor’s degree in History from
Rowan University.
Sam is a technician in the Department
of Instructional Technology, where he
has been employed since September,
2013. His primary duties are training in
SMART technology as well as the maintenance and upkeep of equipment. He is
enrolled at Rowan College as a Computer Information Systems major.
Jeff Frye
Rachel Hanstein
Applications and Systems Administrator
Instructional Technology Tech, Student
Jeff is part of the team responsible for
the day to day operations of RCGC’s
server systems and network infrastructure equipment. Jeff has been a full time
employee of RCGC since January, 2014.
Prior to joining RCGC, Jeff worked as the
Systems Administrator for a Sporting
Goods Manufacturing/Distribution company. He enjoys using his skills in the
education sector at RCGC.
Rachel has been with the Office of Technology since November of 2014. Her
duties include the training and instruction of SMART technologies, as well as
assisting with SMART classroom support
and maintaining equipment. She is attending RCGC as a Communications
major and plans to transfer to Rowan
University in pursuit of a degree in Radio, Television, and Film.
Carlos Jimenez
Technical Support Technician
You already know Carlos since he has
worked in the OoT since 2012, but what
you may not know is that he was recently hired full-time at Technical Support.
He now provides service and support for
all campus computers and applications.
He will soon be receiving his computer science degree at RCGC and plans to
transfer to Drexel University to further
develop his programming knowledge.
Chris Kennedy
Instructional Technology Tech, Student
Chris has been a technician in the Instructional
Technology
department
since July, 2014. He is majoring in Computer Science at RCGC. His knowledge
and various experiences allow him to
provide technical support in and out of
the classroom.
Page 5
Rob Lore
Carlos Lugo
Applications and Systems Administrator
Applications and Systems Administrator
Rob works as part of RCGC’s Network &
Systems Administration team. Rob has
been a full-time employee of the College since April of 2012. Rob previously served as the systems administrator
for a managed services provider that
focused on providing IT services support to pharmaceutical companies in the
Northeast.
Carlos is an applications and system administrator within Rowan College’s Network & Systems Administration team.
He joined the College in March 2012.
Before that time, Carlos worked in the
health information technologies field
as a technical support engineer in Long
Beach, CA where he was involved in numerous projects. He enjoys using his
skills in the education sector at RCGC.
Ken Mattison
Chib Okechukwu
Network Administrator, RCGC & GCEC
Web Developer
Ken is a Network Administrator at both
RCGC and the Gloucester County Educational Campus. He has over 30 years
experience in IT working mainly on network communications issues. Ken holds
an A.A. degree in Humanities from Morris County College, has a senior standing at Rowan University in Management
Information Systems, and has a CCNA
certificate.
Chibueze (Chib) Okechukwu earned a
degree in Web Development for e-Commerce at Rowan College in 2011 and
began working for the College in 2014.
He has been designing and maintaining websites since 2008. Chib intends
to continue working for the College and
also further his education. Whenever he
isn’t developing websites, you’ll usually
find him watching or playing soccer.
Justin Weaver
Technical Support Technician
Justin joined the College in 2011 as a
computer graphics art major. He has
worked for Technical Support since
2012 but was hired full-time in 2014.
He provides computer technical support for all students, faculty, and staff at
the College and plans to attend a local
four-year college to further his degree in
Advanced Game Design at Wilmington
University.
You can always find out more about our staff on the IT Site, located at www.rcgc.edu/IT
1400 Tanyard Road • Sewell, New Jersey 08080 • 856-468-5000
RCGC.edu
Page 6
GCC - Classrooms with Technology
The Smart Classrooms listed below have permanent technology installed.
Each room has (minimally) a computer, projector, screen and DVD/VCR combo unit unless otherwise specified.
If you need technology in a room that is not listed, please email media@gccnj.edu
Building
College Center
Police Academy/PEC
Instructional Center
Health Sciences
Room
202
203
204
205
301
302
303
Screen Type
Smart Board
Smart Board
Pull-Down Screen
Widescreen Smart Board
Smart Board
Pull-Down Screen
Smart Board
Additional Details
Blu-ray/DVD player (no VCR)
Interactive Pen Display + Blu-ray DVD player (no VCR)
304
Pull-Down Screen
Interactive Pen Display + DVD/VHS combo unit
+ Laptop conversion lab
308
309
310
400
401
Pull-Down Screen
Pull-Down Screen
Pull-Down Screen
Pull-Down Screen
Widescreen Smart Board
Interactive Pen Display + DVD/VHS combo unit
Interactive Pen Display + DVD/VHS combo unit
Interactive Pen Display + DVD/VHS combo unit
Blu-ray/DVD player (no VCR) + Dual Cassette Deck
Blu-ray DVD/VHS combo unit
401a
Pull-Down Screen
Interactive Pen Display + Blu-ray DVD/VHS combo unit
+ Laptop conversion lab
403
404
405
Widescreen Smart Board
Widescreen Smart Board
Widescreen Smart Board
Blu-ray DVD/VHS combo unit
Blu-ray DVD/VHS combo unit
Blu-ray DVD/VHS combo unit
405a
Pull-Down Screen
Interactive Pen Display + Blu-ray DVD/VHS combo unit
+ Laptop conversion lab
407
420
421
422
Widescreen Smart Board
Pull-Down Screen
Widescreen Smart Board
Widescreen Smart Board
Blu-ray DVD/VHS combo unit
Interactive Pen Display + Blu-ray DVD player (no VCR)
Blu-ray DVD/VHS combo unit
Blu-ray/DVD player (no VCR)
427
Pull-Down Screen
Interactive Pen Display + Blu-ray DVD player (no VCR)
+ Laptop conversion lab
430
Powered Screen
Lecture Hall, Podium-based Interactive Pen Display
Lecture Capture Capabilities via Camtasia
HDMI & Displayport connections for additional mobile connectivity
431
437
439
441
442
443
444
445
447
500
502
503
504
Pull-Down Screen
Smart Board
Smart Board
Smart Board
Smart Board
Smart Board
Widescreen Smart Board
Pull-Down Screen
Smart Board
Pull-Down Screen
Smart Board
Widescreen Smart Board
Smart Board
505
NO SCREEN
506
509
510
511
512
513
Smart Board
Smart Board
Widescreen Smart Board
Widescreen Smart Board
Smart Board
Smart Board
ITV Classroom
Blu-ray/DVD player (no VCR)
Laptop Conversion Lab
Lecture Hall, Podium-based Interactive Pen Display
Laptop Conversion Lab
Blu-ray/DVD player (no VCR)
Laptop Conversion Lab (6 Laptops)
**no projector**
Blu-ray/DVD player (no VCR)
Please turn this page over to see the technology available in Scott Hall and the University Center.
PAGE 7
GCC - Classrooms with Technology
The Smart Classrooms listed below have permanent technology installed.
Each room has (minimally) a computer, projector, screen and DVD/VCR combo unit unless otherwise specified.
If you need technology in a room that is not listed, please email media@gccnj.edu
Building
Scott Hall
University Center
Room
Screen Type
Additional Details
705
706
707
708
709
710
711
712
714
715
716
717
721
722
728
731
732
737
740
741
748
751
752
755
901
Widescreen Smart Board
Smart Board
Smart Board
Widescreen Smart Board
Smart Board
Smart Board
Pull-Down Screen
Pull-Down Screen
Pull-Down Screen
Pull-Down Screen
Pull-Down Screen
Pull-Down Screen
Pull-Down Screen
Pull-Down Screen
Smart Board
Smart Board
Smart Board
Smart Board
Smart Board
Smart Board
Widescreen Pull-Down Screen
Widescreen Pull-Down Screen
Widescreen Pull-Down Screen
Widescreen Pull-Down Screen
Widescreen Pull-Down Screen
Blu-ray/DVD player (no VCR)
902
Widescreen Pull-Down Screen
Interactive Pen Display + Blu-ray/DVD player (no VCR)
+ Laptop conversion lab
903
Widescreen Pull-Down Screen
Interactive Pen Display + Blu-ray/DVD player (no VCR) + Laptop lab
904
Widescreen Pull-Down Screen
Interactive Pen Display + Blu-ray/DVD player (no VCR)
905
Widescreen Pull-Down Screen
Interactive Pen Display + Blu-ray/DVD player (no VCR) + Laptop lab
906
907
908
909
951
952
953
954
955
956
957
958
959
Widescreen Pull-Down Screen
Widescreen Pull-Down Screen
Widescreen Pull-Down Screen
Widescreen Pull-Down Screen
Widescreen Pull-Down Screen
Widescreen Pull-Down Screen
Widescreen Pull-Down Screen
Widescreen Pull-Down Screen
Widescreen Pull-Down Screen
Widescreen Pull-Down Screen
Widescreen Pull-Down Screen
Widescreen Pull-Down Screen
Widescreen Pull-Down Screen
Interactive Pen Display + Blu-ray/DVD player (no VCR)
Interactive Pen Display + Blu-ray/DVD player (no VCR)
Interactive Pen Display + Blu-ray/DVD player (no VCR)
Interactive Pen Display + Blu-ray/DVD player (no VCR)
Interactive Pen Display + Blu-ray/DVD player (no VCR)
Interactive Pen Display + Blu-ray/DVD player (no VCR)
Interactive Pen Display + Blu-ray/DVD player (no VCR)
Interactive Pen Display + Blu-ray/DVD player (no VCR)
Interactive Pen Display + Blu-ray/DVD player (no VCR)
Interactive Pen Display + Blu-ray/DVD player (no VCR)
Interactive Pen Display + Blu-ray/DVD player (no VCR)
Interactive Pen Display + Blu-ray/DVD player (no VCR)
Interactive Pen Display + Blu-ray/DVD player (no VCR)
Graphics Arts Lab
Graphics Arts Lab
Interactive Pen Display + Blu-ray DVD/VHS combo unit
Tabletop-based Interactive Pen Display
Tabletop-based Interactive Pen Display
Interactive Pen Display + Blu-ray DVD/VHS combo unit
Interactive Pen Display + Blu-ray DVD/VHS combo unit
Interactive Pen Display + Blu-ray DVD/VHS combo unit
Interactive Pen Display + Blu-ray/DVD player (no VCR)
Interactive Pen Display + Blu-ray/DVD player (no VCR)
Interactive Pen Display + Blu-ray/DVD player (no VCR)
Interactive Pen Display + Blu-ray/DVD player (no VCR)
Interactive Pen Display + Blu-ray/DVD player (no VCR)
Please turn this page over to see the technology available in Scott Hall and the University Center.
PAGE 8