Program Outcomes Guide (POG)
Program Title: Certificate Pharmacy Technician
Program Team: Elaine Ashby
Expected Program Learning Outcomes (PLO)
Outcome: Students will demonstrate achievement of the Educational goals required by the
American Society for Health Systems Pharmacists for accredited pharmacy technician programs.
(see objectives below)
The following are the Program Level Outcomes and the courses in which they are met:
Course Goal
#
Outcome
3 Prepare medications for distribution. PHR 101, 103, 112,
269
PHR 101, 102, 103,
112, 269
4
6
Verify the measurements, preparation, and/or packaging of medications produced by other technicians.
Assist the pharmacist in the administration of immunizations. PHR 101, 103, 112,
269
PHR 101,
111,103,269, STU
7 Assist the pharmacist in the identification of patients who desire/require counseling to optimize the use of medications, equipment, and devices.
106, BUS 145
PHR 101, 103, 113,
269
PHR 101, 103, 113,
269
8
9
Initiate, verify, assist in the adjudication of, and collect payment and/or initiate billing for pharmacy services and goods.
Purchase pharmaceuticals, devices, and supplies according to an established purchasing program
PHR 101, 113, 269
PHR 101, 113, 269
10 Control the inventory of medications, equipment, and devices according to an established plan.
11 Assist the pharmacist in monitoring the practice site and/or service area for compliance with federal, state, and local laws; regulations; and professional standards.
PHR 101, 112, 269
PHR 101, 269
PHR 113, 269
PHR 101, 113, 269
PHR 101, 113, 269,
STU 106, BUS 145
PHR 101, 113, 269,
STU 106, BUS 145
12 Maintain pharmacy equipment and facilities.
13 Assist the pharmacist in preparing, storing, and distributing investigational medication produces.
14 Assist the pharmacist in the monitoring of medication therapy.
15 Participate in the pharmacy department’s process for preventing medication misadventures.
16 Take personal responsibility for assisting the pharmacist in improving direct patient care.
17 Demonstrate ethical conduct in all job-related activities.
PHR 101, 113, 269,
STU 106, BUS 145
PHR 101, 113, 269,
STU 106, BUS 145
18
19
Maintain an image appropriate for the profession of pharmacy.
Resolve conflicts through negotiation.
PHR 101, 113, 269, 20 Understand the principles for managing change.

STU 106, BUS 145
PHR 101, 113, 269,
STU 106, BUS 145
PHR 101, 113, 269
PHR 101, 113, 269,
STU 106, BUS 145
PHR 101, 113, 269,
STU 106, BUS 145
PHR 101, 269, STU
106, BUS 145
PHR 101, 103, 112,
113, 269, IST 102
PHR 101, 102, 103,
111, 112, 113, 269
PHR 101, 103, 113,
269, STU 106, BUS
145
PHR 101, 103, 113,
269
PHR 101, 103, 113,
269
PHR 101, 103, 113,
269, STU 106, BUS
145
21 Appreciate the need to adapt direct patient care to meet the needs of diversity.
22 Appreciate the benefits of active involvement in local, state, and national technician and other pharmacy organizations.
23 Appreciate the value of obtaining technician certification.
24
25
26
27
28
29
30
31
Understand the importance of and resources for staying current with changes in pharmacy practice.
Communicate clearly when speaking or writing.
Maximize work efficiently through the use of technology.
Efficiently solve problems commonly encountered in one’s own work.
Display a caring attitude toward patients in all aspects of job responsibilities.
Maintain confidentiality of patient and proprietary business information.
Understand direct patient care delivery systems in multiple practice settings.
Efficiently manage one’s work whether performed alone or as a part of a team.
PHR 101, 103, 113,
269, STU 106, BUS
145
STU 106, BUS 145,
PHR 269
PHR 101, 111, 103,
112, 269, MAP 102
32
33
34
Function effectively as a member of the health care team.
Balance obligations to one’s self, relationships, and work in a way that minimizes stress.
Understand the use and side effects of prescription and nonprescription medications used to treat common disease states.
PHR 101, 102, 103,
111,112, 113, 269,
STU 106, BUS 145
35 Assist the pharmacist in assuring the quality of all pharmaceutical services.
Assessment ( How do students demonstrate achievement of these PLO?)
Students will pass national certification exam and obtain employment.
Course-level assessments . Currently, most of the content-driven PLO are assessed at the course-level as follows:
Each course has a final common assessment exam or activity that addresses ASHP objectives that are specifically met in that course.
Validation ( What methods are used to validate your assessment?)
PTCB and ICPT exams are already nationally normed.

Results: During the 2009 and 2010 test years, the pharmacy technician program has a 100% pass rate for the PTCB exam.
Follow-up ( How have you used the data to improve student learning?)
This is a work in progress with each course being re-evaluated and all final exams evaluated to assure that they meet the ASHP objectives.
In progress or planned:
Build matrix to show which objectives are being addressed in each of the program courses.
Evaluate assessment items at the course level to match program objectives.
Budget Justification
Since this is a team of one, additional support will be needed to collect and evaluate program level outcomes.

General Education Mathematics Program Matrix
1. Use basic mathematical tools (skills) essential for success in upper division academic work and/or workplace tasks (basic math and basic algebra operations) .
A. Using algebraic skills
B. Using computational skills
C. Communicate and understand mathematical ideas both verbally and in
writing
2. Use mathematical strategies (this could be simple computational and algebraic formulae) to formulate and validate numeric reasoning in solving personal and workplace problems (numeric reasoning) .
A. Using appropriate math operations and algebraic properties
B. Describing the important features of an equation or formula
C. Making estimates when given problems involving quantities in an organized or disorganized form
D. Use mathematical strategies to formulate and validate reasoning
3. Apply spatial and geometric strategies to solving workplace and personal problems (geometry) .
A. Identifying the mathematical properties of geometric objects
B. Using mathematical techniques to analyze and solve problems that are
geometric in nature
4. Use numeric and graphic form to interpret, analyze, and communicate personal and workplace-related issues and relationships (graphs, charts, tables; analysis and interpretation) .
A. Arranging the data into a table or spreadsheet
B. Creating pictorial representations (bar graphs, or pie charts, or
coordinate systems)
C. Interpreting and analyzing numeric and graphic data in order to set up an equation or formula
5. Analyze workplace tasks using advanced formulae and strategies that result in scientific mathematical reasoning and logic (calculus) .
6. Solve problems collaboratively – this will force all of us to have students work on solving problems together (working in teams and individually) .
Mat 101
College Algebra
MAT 103
Finite Mathematics
MAT 106
Elements of Logic
MAT 114
Applied Algebra
MAT 118
Mathematic Modeling
Using Algebra
MAT 119
Introduction to
Statistics w/computer applications
MAT 161
PreCalculus