Third Quarter
2010
In This Issue
From the
President
3
Background
Check Update
6
NCMA Partners
With Move for Hunger
7
NC Movers
Meet With
Rep. Brad Miller
All American Named
Certified Green
Business Mover
Evolution to
Moving
9
12
15
The North Carolina Movers Association will hold their 56th Annual
Convention and Trade Show November 4 –7 at the Crowne Plaza Resort in
Asheville.
Fall in the NC mountains is always beautiful. Brett Plummer, Convention
Chairman and Tom Hunnicutt, Jr., NCMA President are hard at work, making sure that this year’s convention will have everything you need!
We have lined up an impressive array of speakers to both help your business and entertain you. Friday morning, Eddie Biedenbach, Head Basketball Coach at UNC Asheville and former NC State University player and coach, will entertain you with tales of basketball. Lt. Douglas Shackelford of the NC
Highway Patrol will update the membership on CSA2010 and other matters that pertain to the moving industry. On Saturday morning, Michael Sowinski,
CPA, will talk on “How to Maximize The Value of Your Moving Company
(Continued on page 2)
The mission of the North Carolina Movers Association is to provide guidance to our members concerning rates, tariffs, rules and regulations as prescribed by the NC Utilities Commission. Most importantly we provide support for our members and sponsors so they can supply quality service to the moving and consuming public.
I Hate Salespeople
(and the reasons you shouldn’t)
News From
AMSA
16
18
North Carolina Movers
Association, Inc.
P O Box 61210
Raleigh, NC 27661-1210
Phone 919/554-8920
Toll Free 800/325-2114
Fax 919/556-8520
E-mail ncmovers@aol.com
Internet: www.ncmovers.org
Pam Stanley, Executive Director

Page 2 The Tar Heel Van
(Continued from page 1)
After A Recession”. Bill Early of Plum Dog
Financial will also be speaking, along with Terry
Shinn, an Appalachian storyteller. Breakfast is served at both General Business Sessions, with
Kentucky Trailer sponsoring one and
LookChina sponsoring the other one.
Half-price registration will last until October
12. Registration is only $70 for the first attendee from a member company, and $55 for each additional attendee. This registration includes the Thursday night Welcoming
Reception; General Business Sessions on Friday and Saturday mornings; Friday night President’s
Reception and the Saturday night Awards
Banquet. The banquet is being sponsored again this year by Gateways International. The
Thunder Mountain Cloggers will be performing
Saturday night. Buncombe Turnpike, a local bluegrass band will also be playing. We are going for mountain attire for the banquet – no need to bring your dress clothes. Blue jeans, flannel, boots – whatever you feel like is fine for this year’s banquet. The Blue Ridge
Experience is more than the name for this year’s convention!
Our annual golf tournament will be Friday afternoon at the Reems Creek Golf Club. Golf is only $75 and this includes lunch. The golf tournament is being sponsored by Victory
Packaging again this year.
As always, a feature of our convention is the
Hospitality Suite. United Brokerage is sponsoring the Hospitality Suite again this year.
We appreciate having the opportunity to socialize with just our group.
Here is a registration packet. You can also contact the Association office and the form is also available on our website.
Sign up today and we’ll see you there next month!
Dwight Thomas , long-time member of the NC Movers
Association passed away on September 30, 2010 in the
Health Clinic at Sharon Towers. Dwight was born on
August 18, 1919. He worked for many years at Carolina
Moving & Transfer and was later employed with Dunmar
Moving. Dwight was President of the NC Movers
Association 1983. He received the Mover of the Year
Award in 1990. Dwight was awarded the James T.
Dorman Distinguished Service Award in 1996. He is survived by his wife, the former Margaret Stanford and his son Jesse Gray Thomas and family.

The Tar Heel Van
Page 3
Thank you for taking the time to look through the 3rd Quarter Edition of the Tar Heel Van! Peak season has come and gone and I hope that each of you were able to capitalize on the increased volume. Moving industry numbers exceed last years but the economy still has a long way to go before things can be considered “back to normal”. I hope that the Fall season continues to be profitable for all
North Carolina movers and that each of us can end the year with a flourish.
The NCMA convention in my home town of Asheville is coming up quickly. The first weekend in November promises to have some great speakers and good entertainment as well as the fellowship and networking that we’re accustomed to. Eddie Biedenbach, Head
Basketball Coach at UNC Asheville and former NCSU player and coach, will be our featured speaker. Lt. Douglas Shackelford of the NC Highway Patrol will be updating the membership on CSA 2010 and other issues that pertain to the moving industry. Renowned motivational speaker Bill Early will be speaking and Financial Analyst Mike Sowinski will be addressing
“How to Maximize the Value of your Moving Business After a Recession”. Entertainment will be provided by Terry Shinn, a Native American and “Keeper of the Stories” and we’ll have live music by local bluegrass band “Buncombe Turnpike” and a show by the Thunder
Mountain Cloggers.
Please show your support for our association by signing up for the convention now!
Sponsors have generously donated their resources to insure the success of the convention but we must have the attendance of our members to truly have a successful function. It will be a great time! Don’t miss it!
I hope to see each of you in Asheville in November!
Tom

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President —Tom Hunnicutt, Jr., Gasperson Transfer & Storage, Asheville, NC
Vice-President —Dean Barrett, Ray Moving, Greensboro, NC
Secre tary/Treasurer —Tripp Moore, Two Men and Truck of Charlotte, Charlotte, NC
2010 Directors : Vicky Filley, Fidelity Moving & Storage, Fayetteville, NC; Scott Lassiter, City
Transfer and Storage, High Point; Don Reid, Easy Movers, Pineville, NC
2011 Directors : Kathy Cox, Horne Moving Systems, Goldsboro, NC; Todd Lamar, Armstrong
Relocation, Raleigh, NC; Neal Matthews, Steele and Vaughn Moving, Greensboro, NC
2012 Directors : Dru Burgin, Sells Service, Statesville, NC; Brett Plummer, All American Relocation,
Raleigh, NC; Wayne Ray, Coastal Carriers Moving & Storage, Wilmington, NC; Frank Watson IV,
Charlotte Van & Storage, Charlotte, NC
Ex-Officio: Mark Fincher, Highland Moving & Storage, Fayetteville, NC

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Page 6
The Tar Heel Van
The North Carolina Utilities Commission in August 2008 amended Rule 2-8.1 as follows: e. That the applicant certifies that only persons possessing valid driver’s licenses will operate the motor vehicles that will be used for transporting household goods: f. That the applicant and all its partners/principals submit a certified criminal history records check for the immediately preceding 10-year period; and g. That the applicant or all its partners/principals certifies that he or she (1) is a United States citizen or
(2) if not a United States citizen, to submit employment authorization document(s) proving legal status to work within the United States.
When the 2008 annual reports were mailed out in February 2009, there were instructions on how to comply with these new requirements.
On June 23, 2010, the Commission issued an order to all the companies who were not in compliance with the above new requirements. This order required all these companies to show cause why they should not be subject to sanctions, including monetary penalties for failure to file the information required.
A Show Cause Hearing is scheduled for October 26, 2010 at 9:00 a.m. in Commission Hearing Room
2115, Dobbs Building, 430 North Salisbury Street, Raleigh.
If you received this order and have not complied, you will need to appear in person at the hearing.
Furthermore, Commission Rule R1-22 requires that if your company is incorporated (both Inc and LLC), you will need to be represented by a lawyer. You could share a lawyer with other companies, if you like.
The criminal background checks and the fingerprinting required to be done do not remain on file with the
FBI. The original fingerprint card is returned to you. You do not need to mail the card to the
Commission, only the report that comes back to you. The Commission is only concerned with charges from the last ten years. If you have a criminal record in the last ten years, the Commission will handle each case individually. A criminal record does not automatically exclude a company from having a
Certificate of Exemption.
If you have any questions about the order or the hearing, you may contact Bruce Ramaekers at the
Commission (919) 733-4036.

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Page 7
The North Carolina Movers Association has partnered with Move for Hunger, a nationwide nonprofit that partners with moving companies to pick up unwanted, unopened food during the moving process and deliver it to local food banks in the fight against hunger.
Relocating can be hectic and, often times, people will take this opportunity to clean out their pantries and discard their unused food. Participating movers in the Move for Hunger program are asking their customers to donate those unopened, unwanted food items to help hungry families. Even the smallest donations go a long way. Every time movers go out on an estimate or perform a move, they leave behind a box for food items. Customers can pack the box, or their professional moving staff will pack it for them, and the mover will deliver the food to the local food bank, where it can be distributed to families in need.
Information on how to become a participant in the Move for Program will be distributed to all members of the NCMA in the near future. More information about the program can be found at www.MoveForHunger.org
.

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Page 8
Rock Hill SC– Sept 13, 2010 – TWO MEN AND A TRUCK®/Rock Hill “The Movers Who Care” is proud to welcome Marc Mellor as Manager. Marc will focus on Sales, Marketing and Community
Relations while maintaining the company’s high level of service.
Marc Mellor’s principal areas of experience and expertise include 8 years as Owner of TWO MEN
AND A TRUCK®/ /Pensacola, FL and 3 years as a Director at TWO MEN AND A TRUCK®
International. He has a proven ability to increase sales while maintaining a high level of customer satisfaction. As owner he was awarded Two Small Business of the Year awards from local chambers, Two
Volunteer of the Year awards and Emerging Business Leader.
Kurt Walcheske, of All American Relocation in Raleigh, was recently named Mayflower Transit “Van Operator of the Year” in the Household Goods Regional Fleet. As part of his recognition, Kurt received a $500 award and special patches and decals for his uniform and truck.
Kurt will be recognized at the upcoming Mayflower annual convention at the Grand Wailea Resort in Maui,
Hawaii.
Kurt Walcheske
Sam Alvarenga, with of All American
Relocation in Charlotte, was named a runnerup for the “Van Operator of the Year” in the
Household Goods Regional Fleet. Sam won
Van Operator of the Year in 2008.
Congratulations to both these drivers for excellent work!
Sam Alvarenga

The Tar Heel Van Page 9
John Potts, All American Relocation; Heather Parsons, Rep. Miller’s Legislative Director; Charlie Cook, Victory Packaging; Rep. Brad Miller
13th District Congressman; Pam Stanley, NC Movers Association, Steve Rhodes, Nilson Van & Storage, and Jason Potts, All American
Relocation
The American Moving & Storage Association held “Moving Day on Capitol Hill” September 21. A delegation from the North Carolina Movers Association visited with Rep. Brad Miller, Rep. Larry Kissell and Patrick Brennan, Legislative Assistant to Senator Kay Hagan.
Over 40 movers and industry suppliers met with members of Congress. We all explained the problem of rogue operators ripping off unsuspecting consumers, stealing business from honest movers, and hurting future business opportunities by giving the entire moving and storage industry a terrible reputation among the public. Moving Day participants urged Congress to adopt AMSA legislative recommendations to strengthen entry requirements for household goods movers, intensify enforcement activities to catch the rogues already operating in the marketplace, and improve consumer education so customers can better protect themselves.
We also emphasized to members of Congress the need to pass comprehensive surface transportation legislation to improve the nation’s deteriorating roads and bridges, and to relieve growing congestion problems. Members of Congress welcome the opportunity to hear directly from their constituents, and
Moving Day on Capitol Hill offers AMSA members the chance to communicate our issues and concerns in the most effective possible way to lawmakers.

Page 10 The Tar Heel Van
Servicing NC Movers Since 1998
Offer Premium, Eco, warehouse, rental pad, dolly pad, door jamb protectors, door covers, banister covers, picture frame bag, customized quilted protective shipping covers and bags.
Call toll free 1-888-779-7996 or sales@LookChina.com.
Ask About Our Free Door Jamb Protector Special!
Pick up, delivery location and business hours:
Two Men and A Truck of Charlotte
3653 Trailer Drive
Charlotte, 28269
Tel: 704/525-0555
Business hour:
Mon-Fri: 8:00 am-5:00 pm
Sat: 9:00 am -1:30 pm

The Tar Heel Van Page 11

Page 12 The Tar Heel Van
Relocation Company Named First Certified Green Business Mover
FAYETTEVILLE, N.C. (July 13, 2010) – All American Relocation, a provider of global commercial and residential relocation services, has been approved as the first “Certified Green Business” Moving
Company by Sustainable Sandhills. Sustainable Sandhills is a nonprofit organization dedicated to fostering a love and understanding of sustainability in the eight county region surrounding the BRAC, Fort Bragg and East Central North Carolina area. This region contains the entire Sandhills Longleaf Pine
Ecosystem, one of the 21 most endangered ecosystems in the world.
“There has long been a national directive for all government
and private businesses to be friendly to our environment.
Our owners acknowledged this quite some time ago, and we have been practicing many of the methodologies as recommended and required in order to be certified eco-friendly ” says Frank Ferraro, All American Relocation Specialist.
In addition to providing commercial and residential moving services, All American is a DOD
(Department of Defense) Transportation Service provider. The Sustainable Sandhills Certification required All American to meet, and exceed, all requirements of government bids, proposals, and relocation requisitions. As a result All American is better positioned, and more qualified, to service additional military and civilian business opportunities.
About All American Relocation:
Headquartered in Raleigh, All American Relocation is an agent for Mayflower Transit and United Van
Lines. After acquiring ownership in 1998 of the 30 plus year old West Brothers Moving and Storage operations and facilities, new owners Brett Plummer and John Potts expanded All American Relocation services to include: local, national and international residential relocation, commercial relocation, furniture sales and installation, asset management and distribution services. All American operates facilities in Fayetteville, Raleigh, and Charlotte, NC. With the belief that the customer is the company’s biggest asset, All American Relocation strives to deliver the most profession al relocation services in the industry. For more information, visit http://www.aacorp-usa.com
.

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The Tar Heel Van
By Neal Matthews, Steele and Vaughn
Page 15
Steele and Vaughn began in downtown Greensboro in 1934. As the years passed the company was purchased by the Fogleman family from Apple-Greeson-Stout. The company began television and appliance sales and service during the 1950s. In the early 1960s Arnold Steele and Bill Vaughn formed a company that purchased the business. Over the next several years they also purchased several competitors and changed the name to Steele & Vaughn TV-Appliance Centers. Over the next 8 years the company grew to seven locations from Madison to High Point to Raleigh in the new Crabtree Valley Mall plus a free standing service center. This service center boasted 21 television and appliance technicians running 8 service trucks for in-home repair plus 3 full time roof-top antenna installation crews. The company became a Magnavox Home Entertainment Center for the Magnavox brand in the latter 1960s.
During this time fair trade made it possible for Steele & Vaughn to make 40% margin on the Magnavox brand. Of course, it became the brand the company pushed. Throughout the late 1960s and all through the 1970s Steele & Vaughn supplied all the televisions to the local Greater Greensboro Open (the GGO).
Magnavox allowed special purchases to be made by the company and these sets, over 100 portable 19” color televisions, were placed all over the golf course for live coverage to be viewed in all the tents and at all the event tables. Once the event was over, Steele & Vaughn would have their Clearance Sale of slightly used GGO TV sets. They would also include all additional electronics and appliances in stock.
Steele & Vaughn had a similar relationship with the ACC, supplying televisions to the Greensboro
Coliseum Complex for basketball games. In fact, numerous times ACC coaches congregated at Steele &
Vaughn to watch their competitors play basketball on Beta or VHS tape. During this time the main store had over 350 model numbers of televisions, stereos, VCRs and appliances. Because of the 1974 recession and subsequent economic hard times the company eventually scaled back to one store, the original downtown Greensboro location. However, in 1979 the company became a Curtis Mathes sales center introducing the concept of rent-to-own. In October 1987, the Matthews family purchased the land and assets and name. During the next 5 years we increased the sales volume by 15-25%, depending on the year. When the “war” between Sears Brand Central, Best Buy, Circuit City, Lowes and the catalog houses escalated, the full page ads and large circulars dwarfed our newspaper ads. Our volume stayed good but our margins went down by 8 points. No independent can survive that loss. On March 1, 1997 we were out of the sales business and fully into rent-to-own of furniture, appliances and electronics. In
May 1997 we opened our moving division, running an illegal moving company. From 1997 to now the company has had television and other electronics repair employing 4 to 7 technicians, a full-line rent-toown store and the moving division. Of course, we are now a legal mover. In the fall of 2007 we began to consign furniture and other home furnishings from our move customers to sell in our store. This has been a great opportunity for us. We accept only cash and have no bad checks and no processing fees.
This past November we entered discussions with Arpin Van Lines representatives and as of June of this year we are an agent for Arpin! Arpin representatives had a booth at the NCMA convention in
November 2009 that facilitated this union. I a very glad I attended the convention and made contact with my Arpin friends. This relationship has added much to my business, including additional revenue.
We’d love to hear the story of YOUR company. Just submit to the Associate office and your company could make the next issue!

Page 16 The Tar Heel Van
By BJ Farish, Profit Builders Consulting
Have you ever uttered the words, “I hate salespeople” after a telemarketer interrupts your family dinner or a sales representative drops by your office unannounced? At times, these account executives, regional territory managers (or whatever other title they use) can be an annoyance or a distraction. In the movie “Secondhand Lions”, Michael Caine and Robert Duvall’s characters spent many hours on their front porch with their shotguns across their laps. They waited for the parade of door to door salesmen to start. As soon as each one got out of his car, they would begin shooting (not to kill, just to scare him away). One particularly tenacious salesman had done his research about these two wealthy and slightly eccentric men. Ducking behind his car, he explained that he had traveled the world looking for a product that would benefit them. The salesman asked permission to show the product, which turned out to be a clay pigeon thrower that they could use for target practice. They made the deal on the spot for an item that provided hours of entertainment. After that, they listened to every person that tried to sell them something. They did not buy every time, but they did evaluate each opportunity instead of shooting first.
Think about the times when you have bought an item from a salesperson and you actually enjoyed the experience. Do you remember thinking, “This guy doesn’t seem like a salesperson at all”? Good salespeople will ask you questions in order to understand your wants and needs so that they can help you solve a problem. They will not make you feel like you are being sold, but that they are educating you so that you can decide for yourself what option will best meet your wants and needs.
An insurance agency owner in the Seattle area is a master at the process of educating his customers to help them make decisions in their own best interest. Many times, prospective clients come to him to seek out a competitive bid so that they can save money. His rates are usually competitive, but one of his secrets to success (shhh, don’t tell anyone) is that he will recommend that his customers drop insurance that they do not need. He makes suggestions to his customers that take money out of his pocket (in the short-term, anyway). In the long-term, he reaps the benefits of being candid with his clients about the coverage that his clients need. Would you recommend a salesperson that has your best interest in mind? Would you recommend a salesperson that is willing to sacrifice short-term gain for long-term relationships?
How can you and your sales team show your customers and potential customers that you want to help them make a decision that will benefit them? Sales representatives can learn from the Boy Scouts of
America. Their law states that a scout is trustworthy, loyal, helpful, friendly, courteous, kind, obedient, cheerful, thrifty, brave, clean, and reverent. As your team meets with customers, have them keep the points of the scout law in their minds, especially the trustworthy, helpful, friendly, courteous, and kind parts of the law. They will experience greater success as they focus on helping their customers instead of selling their customers.
BJ Farish is the president of Profit Builders Consulting and provides new business development, sales training, and marketing services. You can reach him at bjfarish@profitbuildersusa.com
, 253-929-9804, or www.profitbuildersusa.com.

The Tar Heel Van Page 17
Roberts & Roberts Division
Our merger with Arthur J. Gallagher will provide us with more insurance companies so we can be sure our insureds have the most competitive price, the broadest protection and outstanding customer service!
o o o o rd Largest US Insurance Broker o th Largest Insurance Broker in the World o
1. Vehicle Liability & Physical Damage
2. Warehouse Legal Liability
6. Building & Contents
Motor Cargo
5. Workers’ Compensation
901 Battleground Avenue
P O Box 29368
Greensboro, NC 27429
Phone: (336)217-5480
WATS: 1-800-849-1871
Fax: (336)275-1776 www.robertsandgallagher.com

Page 18 The Tar Heel Van
Registered International Mover Program Completely Updated
Since AMSA’s Registered International (RIM) program was created in 1999, it has represented a solid platform from which a company and its employees can expand and grow in this challenging market segment. As the membership in
RIM continues to grow, so does the message the program carries.
To ensure this program reflects today’s international relocation environment, over the past 18 months AMSA (in coordination with the International Committee) has coordinated an extensive updating of the information contained in the
RIM materials. RIM now includes more than 250 companies and more than one thousand individuals.
For more information or to order a copy of the fully-revised RIM Training Manual, please contact
AMSA’s MaryScott Tuck at mtuck@moving.org
Craiglist adds “Warning Link” to Moving Services Pages
The popular on-line classified ads website Craigslist recently added a link at the top of each of its moving services pages for every US city labeled, BEFORE HIRING A MOVER . This link takes visitors to a page that includes links to FMCSA, as well as to state public utility commissions or other regulatory bodies in eleven states (California, Florida, Illinois, Kentucky, Massachusetts, New York, North
Carolina, Oregon, Pennsylvania, Texas and Washington State).
Although several state associations have successfully pushed Craigslist to do this on a state-by-state basis, including Washington, California and Illinois, this is the first time this link has been posted
“universally” on the site and therefore visible to visitors in every Craigslist city. The move follows the most recent state efforts to improve Craigslist warnings, this one from Pennsylvania Moving & Storage
Associates.
Pat McLaughlin, chair of the National Council of Moving Associations, encourages you to get involved if the government agency responsible for our industry in your state is not yet listed. Contact legal@craigslist.org
to have your state’s agency added.

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Make sure you regularly check our website out— www.ncmovers.org.
You can find out the latest news all the time.
Fuel Surcharge History is kept on front page (see link on the right hand side). You can find out when the fuel surcharge is going up in advance of the state notification. If you want to be notified immediately, send an e-mail to ncmovers@aol.com and we will add you to our fuel surcharge database.
You can also be on our membership e-mail database . There is no limit to how many employees you can have receive NCMA notifications. Just send an e-mail and ask to be added.
Check out our Members Only page . There is always useful information—we have posted information on getting background checks, how to conduct a warehouse sale, and there are items for sale by our members. You can also send submissions to be included. If you don’t remember the log in information, just send an e-mail to either ncmovers@aol.com or pstanley@ncmovers.org and we will get you set up.
Need help on completing your quarterly regulatory fee reports for the Commission or the annual report? Contact the Association office for a spread sheet that makes it easy.
We are now on Facebook . Check out our site and become a fan! We would welcome submissions to the site.
WE NEED YOUR HELP!!
Existing Members …Please reach out to your fellow movers who are not members and request they support the NCMA by becoming a member and joining our organization.
Prospective Members …Please consider making an investment in your company and your industry by joining the NCMA. Please consider supporting the organization that is working to rid the market place of illegal movers who take business from law abiding movers.
Contact Pam Stanley @ ncmovers@aol.com
or 800.325.2114 to receive an application.

NC Movers Association
North Carolina Movers Association, Inc.
P O Box 61210
Raleigh, NC 27661-1210
Phone: 800-325-2114
Fax: 919-556-8520
Phone: 919-554-8920
E-mail: ncmovers@aol.com
We’re on the web! www.ncmovers.org
October 12 MRT Training Seminar
West Library
November 4-7 NCMA 56th Annual Convention
And Trade Show
November 18
December 9
MRT Training Seminar
Dobbs Building—Wells Conference Room
AMSA Claims Seminars -
Claims 101 & Military Claims