KIGALI INSTITUTE OF SCIENCE AND TECHNOLOGY Avenue de l’armée, P.O. Box. 3900 Kigali/Rwanda Tel: +250 576996/574698, Fax: +250 571925/571924 Website: www.kist.ac.rw FACULTY OF APPLIED SCIENCES DEPARTMENT OF MATHEMATICS STATISTICS OPTION INDUSTRIAL ATTACHMENT REPORT DONE IN MINISTRY OF PUBLIC SERVICE AND LABOUR Done by: Pacifique ICYINGENEYE (GS 20080096) Supervised by: Consolate MUKESHIMANA Academic Year: 2011 TOWARDS A BRIGHTER FUTURE Industrial Attachment Report DECLARATION I, Pacifique ICYINGENEYE, hereby declare that this training report is my original work and it has not been submitted before for any academic award either in this or other institutions of higher learning for academic publication or any other purpose. The references used here from other journals or materials are indicated in the references section. Signature: ……………………. Pacifique ICYINGENEYE Date…………/…………/ 2011 i Industrial Attachment Report REPUBULIKA Y´ U RWANDA MINISTERI Y´ MINISTRY OF ABAKOZI BA LETA PUBLIC SERVICE N’UMURIMO REPUBLIC OF RWANDA AND LABOUR www.mifotra.gov.rw P.O.Box: 403 Kigali/ Rwanda. PLANNING, REFORM AND CAPACITY BUILDING UNITY (PRCB) CERTIFICATE This is to certify that the present training report is a recode of original work done by Pacifique ICYINGENEYE as an Attached Statistician for Data Analysis in MINISTRY OF PUBLIC SERVICE AND LABOUR, PRCB UNITY from 07th September 2011 to 11th November 2011 under the supervision of Consolate MUKESHIMANA. Signature: …………………… Signature: ……………………. Consolate MUKESHIMANA Silvère NTIRAMPEBA SUPERVISOR ACTING DIRECTOR, PRCB UNIT Date…………/…………/ 2011 Date…………/…………/ 2011 Signature and Stamp……………………… Samuel MULINDWA PERMANENT SECRETARY Date…………/…………/ 2011 ii Industrial Attachment Report ACKNOWLEGEMEMT I thank the Lord Almighty for the opportunity of a memorable fruitful period in MINISTRY OF PUBLIC SERVICES AND LABOUR. My gratitude goes to everybody who offered any assistance encouragement in one way or another way in my practical training at MIFOTRA. My thanks go to KIGALI INSTITUTE OF SCIENCE AND THECHNOLOGY academic staff that have imparted their vast knowledge, especially Michael GAHIRIMA who have assisted me during my Industrial Attachment. It is through their valued support that I would be able to get my training and enjoy it. Many heartfelt thanks for their support. I thank KIST which has taken me in charge to accomplish this training. Many thanks go to the staff of MIFOTRA for their unwavering support and for giving me a chance to be part of the MIFOTRA family. Worth mentioning is the invaluable support and guidance that I constantly got throughout my Industrial Attachment. I express my deep gratitude to Consolate MUKESHIMANA who, despite her many duties, have agreed to lead my training. Her guidance, her remarks and relevant suggestions have been to carry out this training. My thanks also go to Micheline BIRORI, Hamida MUKANTABUYE, Justin NDUMWAMI, Tom ZIIYA, and Abdallah NZABANDORA for their advice and encouragement. Special thanks go to the PERMANENT SECRETARY, Samuel MULINDWA, and Acting Director of PRCB Unit, Silvère NTIRAMPEBA. I owe the successful compilation of this report to all those peoples who were constantly beside me, cheering me on and supporting me all the way during my training. Finally, I would like to extent my heartfelt gratitude to my family members especially my mother Liberathe NDUWAMALIYA and my sister Ignaciene UWAYEZU, classmates and other friends for their invaluable support (moral and otherwise) throughout my training. God bless you. iii Industrial Attachment Report DEDICATION This training report is dedicated to My Mother, Liberathe NDUWAMALIYA and My Sister, Ignaciene UWAYEZU. iv Industrial Attachment Report ABSTRACT Ministry of Public Service and Labour has a general mission to provide the Public Institutions with efficient organization and human resources to fit the objectives of best public service delivery at low cost; and to set up a fair working environment, based on international standards of health and social security, and favorable to jobs creation and labour market development. Its Head Office is located in Kacyiru Sector, Gasabo District, in Kigali City. Industrial Attachment was introduced to inspire the students with practical, technical skills as a partial fulfilments award of Bachelor Degree and to introduce the students into working life after the period of lectures. My training was the requirement of partial fulfillment of the award of Bachelor Degree in Applied Mathematics organized by Ministry of Education through Kigali Institute of Science and Technology. During my study at KIST, I have learnt theories and many things related to statistics, the reason why my theoretical studies were conducted into practice by training on Performance of Civil Servants and Public Institutions carried out in Performance Management Service in PRCB Unity of MIFOTRA from 07th September 2011 to 11th November 2011. In my daily work I used to analyze data on performance appraisal of employees in Public Institutions and the main objective was to find minimum, maximum and average score obtained by those employees. The next was to find the number of employees obtained in each performance grading for each institution and in three sectors (Local Government, Central Government, and Public Agencies and National Commissions). SPSS and STATA software were used in the analysis. This report summarizes the work carried out and the experience gained during the period of Industrial Attachment. To get more accurate results, the analysis can be done considering scores obtained by employees and their levels. I recommend MIFOTRA to remind all institutions to forward the reports showing scores of all employees and their levels because I found that there are some institutions which do not complete this duty. v Industrial Attachment Report DEFINITION OF TERMS An Industrial Attachment is a structured, credit-bearing work experience in a professional work setting during which the student applies and acquires knowledge and skills. Ministry is a government department under the direction of a minister. A civil servant or public servant is a person in the public sector employed for a government department or agency. Collectively a state's civil servants form its Civil Service or Public Service. Labour is effort expended on a particular task; toil, work. Civil Service Reform is an imperative requirement to restore public service efficient, improve services to the public and contribute to the implementation of the policy for both good governance and poverty alleviation. Capacity building is a conceptual approach to development that focuses on understanding the obstacles that inhibit people, governments, international organizations and nongovernmental organizations from realizing their developmental goals while enhancing the abilities that will allow them to achieve measurable and sustainable results. Performance contract is a contract signed by Public Servant based on the annual action plan of each Institution in respect to the annual budget which has been given to the Institution. Performance appraisal is a process used to appraise Public Servant’s outputs in line with his/her duties, based on clearly defined yardsticks, over a given period of time. vi Industrial Attachment Report ABBREVIATIONS KIST: Kigali Institute of Science and Technology. MIFOTRA: Ministry of Public Service and Labour. PRCB: Planning, Reform and Capacity Building. SPSS: Statistical Package of Social Sciences vii Industrial Attachment Report TABLES Table III.1: Evaluation of MIFOTRA staff for the year 2009/2010 ........................................ 18 Table III.2: General analysis made in three sectors ................................................................. 22 viii Industrial Attachment Report CHARTS Chart I.1: MIFOTRA Organization chart .................................................................................. 5 Chart III.1: Distribution of minimum score, maximum score and average score .................... 25 Chart III.2: Distribution of Performance Grading ................................................................... 26 Chart III.3: Performance between 3 sectors ............................................................................. 27 ix Industrial Attachment Report TABLE OF CONTENTS DECLARATION ........................................................................................................................ i CERTIFICATE ..........................................................................................................................ii ACKNOWLEGEMEMT ......................................................................................................... iii DEDICATION .......................................................................................................................... iv ABSTRACT.... ........................................................................................................................... v DEFINITION OF TERMS ....................................................................................................... vi ABBREVIATIONS .................................................................................................................vii TABLES......... ....................................................................................................................... viii CHARTS......... .......................................................................................................................... ix TABLE OF CONTENTS ........................................................................................................... x CHAPTER 1: INTRODUCTION ............................................................................................. 1 1.1. MIFOTRA PRESENTATION ........................................................................................ 1 1.1.1. Background and History ........................................................................................... 1 1.1.2. The restructuring of the public service. .................................................................... 3 1.1.3. MIFOTRA’s organisation......................................................................................... 4 1.1.4. Mission and functions ............................................................................................... 6 1.1.5. MIFOTRA partners .................................................................................................. 8 1.1.6. Key priority activities of the ministry for 2009/ 2012 .............................................. 8 1.2. OBJECTIVES AND INTERESTS OF INDUSTRIAL ATTACHMENT ...................... 9 1.2.1. Objectives ................................................................................................................. 9 1.2.2. Interests ................................................................................................................... 10 1.3. METHODOLOGY USED IN TRAINING ................................................................... 11 1.3.1. Data source ............................................................................................................. 11 1.3.2. Data collection method ........................................................................................... 11 1.3.3. Statistical data analysis method .............................................................................. 11 x Industrial Attachment Report CHAPTER 2: FIELD WORK AND ACTIVITIES CARRIED OUT DURING TRAINING PERIOD ........................................................................................................... 12 2.1. FIELD WORK .............................................................................................................. 12 2.1.1. Responsibilities of the Planning Reform and Capacity Building Unity. ................ 12 2.1.2. Responsibilities of Performance Management Expert Service .............................. 12 2.2. ACTIVITIES CARRIED OUT DURING TRAINING PERIOD ................................. 13 CHAPTER 3: DATA ANALYSIS .......................................................................................... 15 3.1. INTRODUCTION ......................................................................................................... 15 3.2. ANALYSIS ................................................................................................................... 15 3.3. RESULTS...................................................................................................................... 17 CHAPTER 4: DISCUSSION ON GAINED EXPERIENCE ................................................. 29 CHAPTER 5: CONCLUSION AND RECOMMENDATIONS ............................................ 31 5.1. CONCLUSION ............................................................................................................. 31 5.2. RECOMMENDATIONS .............................................................................................. 32 REFERENCES ........................................................................................................................ 33 APPENDIX..... ......................................................................................................................... 34 xi Industrial Attachment Report CHAPTER 1: INTRODUCTION Industrial Attachment was introduced to inspire the students with practical, technical skills, as a partial fulfillment award of Bachelor Degree and to introduce the students into working life. The training time allows the students to link the theoretical principles learned in final years in purpose to reach the Bachelor Degree. It gives to the students the practical skills and the work environment philosophy, to use their skills and principles learned in class to serve the institutions and the society in general. Due to the above reasons, KIST has organized 10 weeks of training in any institution on a choice of students to provide every student an opportunity to apply the skills and knowledge achieved during the course of study and to acquire new skills in managing relationship and carrying out the jobs assigned. This is the reason why I came to MIFOTRA to be trained in order to get practical skills. 1.1. MIFOTRA PRESENTATION MIFOTRA is one of many others ministries located in Kigali City, capital of Rwanda; especially in Kacyiru sector, at the main road called Boulevard de l’UMUGANDA. This Ministry is located at the opposite of Ministry of Infrastructures and Social Security Bord of Rwanda in the same building with Ministry of Local Government, Ministry of Internal Security and Directorate General of Immigration and Emigration near Ministry of Education. 1.1.1. Background and History Currently, the Ministry of Public Service and Labour is one of the ministries that make up the public administration as set out by the Decree of the Prime Minister No. 03/02 of 8th April 1997 bearing determination and public administration services. This Ministry has known several names in history before be known that it is currently. The beginnings of responsible for the management of the personnel of the State lie in 1961 at the time of the administrative autonomy of the country. It is during this period was the staff regulations of officials of the central administration. 1 Industrial Attachment Report There was creation of a service responsible for the public service which was placed at the level of a branch was connected successively in the departments o From 1961 to 1963: Ministry of the Interior o From 1963 to 1964: Ministry of Finance o From 1964 to 1965: Ministry of Information and Tourism o From 1965 to 1968: Ministry of the Interior and Legal Affairs. On 17th April 1968, it was raised to the rank of the Secretariat of State for Public Service by presidential order No 27/1. Until here and in the years that followed, there was no organization chart structured in neither the central administration services nor the definition of their responsibilities. Under the second Republic, on 1st August 1973, the Government established the Ministry of the Interior and the Public Service. With the realignment of the 11th June, o Increase the capacity of development policies and strategies. o Improve relations between the different levels of Government. In Rwanda, the restructuring of the Rwandan Public Service has two major objectives namely: o Increase the effectiveness and efficiency of the Rwandan public administration. o Improve the quality of services provided by public institutions of the State for delivery at the best price. This restructuring of the public administration occurs around 3 axes namely: o Improving the ability of management of the public service (management system). o Improvement of the Organization of public administration and the redefinition of its tasks. o Improvement of the capacity for action of the officers of the public service, this project was followed by a second agreement for a period of three years (2001-2003), signed on 11th December 2000 between the Rwandan Government and UNDP, under the name of the RW/00/013 PROJECT. 2 Industrial Attachment Report The said project has also received a significant financial contribution of the Government of the Netherlands. So far, reform has focused on results produce everything in considering solutions at the level of impact produce these results on the administration. Ministry unit was split into two: Ministry of the Interior and Ministry of Public Service and Employment. In 1984, it was called Ministry of Public Service and Vocational Training. This designation remains until 30th December 1991 under the Government of transition where it remained Ministry of Public Service. It was note that the public service had no leadership to adequately accomplish its mission. With the genocide of 1994, concerning spots has the management of the agents of the State have not resumed. For this situation and to enable public service continuity, it was allowed to different ministries to temporary title commitments to fill the vacant positions. It is since April 1997 that it has been called Ministry of Public Service and Labour (MIFOTRA: French abbreviation) until today. "It is that there is a lot of restructuring to modernize the Rwandan Public Service which was the mission of the Ministry of Public Service and Labour over the past years." 1.1.2. The restructuring of the public service. Since 20 years, the situation of public finances and the pressures of population for a better democracy have causes deep changes in public administration. Although there is no common model which is applied in all countries, the restructuring of the public service always pursuing common objectives. o Improving efficiency (do what must be done) and efficiency (use the best available resources) in public services, o Increase flexibility in the management by the use of the delegation, o Strengthen the responsibility of the administration and its control by the population, o Introducing competition in the public administration, o Develop an administration focused on the needs of the population, o Unit planning, political, and human resources capacity-building, 3 Industrial Attachment Report o Unit Finance and management of internal resources unit technology of information and communication, o Support service: cell of reform Administrative known as PROJECT RWA/00/013. 1.1.3. MIFOTRA’s organisation MIFOTRA is headed by the Minister of Public Services and Labour, Hon. Anastase MUREKEZI and Permanent Secretary Samuel MULINDWA. The everyday activities of the Ministry are carried out by the organizational units tasked with specific functions, administered by the Permanent Secretary. The following is the organization chart of MIFOTRA. 4 Industrial Attachment Report Chart 1.1: MIFOTRA Organization chart 5 Industrial Attachment Report 1.1.4. Mission and functions The general mission of the Ministry of Public Services and Labour is to prove the public institutions with efficient organization and human resources to fit the objectives of best public service delivery at low cost; and to set up a fair working environment, based on international standards of health and social security, and favorable to jobs creation and labour market development. Specifically, the Ministry of Public Service and Labour is responsible for: 1°. Developing, disseminating and coordinating the implementation of policies, strategies and programs of the sector through: a. Elaboration of policies, strategies and programs for Public servants, management, motivation and promotion; b. Fixing the orientations for the administrative reform and the implementation of priorities; c. Elaboration of the labour and social security policies; d. Elaboration of employment promotion and capacity building policies. 2°. Regulating the public service sector and related sub-sectors through: a. Elaboration and dissemination of regulations related to the management of Public servants; b. Setting up and disseminating of standards and norms applicable to the management of Public servants and public services; c. Elaboration and updating of the Labour legislation (social security, labour inspection, professional relations, social dialogue,- health security at the workplace, fight against child labour); d. Regulation of professional training. 6 Industrial Attachment Report 3°. Developing institutional and human resources capacities in the sector through: a. Consolidation of the organization charts of public institutions; b. Elaboration of national training plan; c. Elaboration of management measures for public servants in the Public Administration; d. Implementation and updating the performance management system for the public servants; e. Elaborating and monitoring the implementation systems and organizational systems and procedure of public organisms; f. Developing management systems of State organs. 4°. Monitoring and evaluating the implementation of policies, strategies and programs related to the management of public servants through: a. Monitoring and evaluating of the human resources management and capacity building in the national institutions; b. Monitoring and evaluating of the impact of the Administrative Reform and of training on the functioning and performance of the national institutions and on the services delivered to the population; c. Monitoring the labour market evaluation and provide the corresponding statistics; d. Evaluating the indicators and consolidating the data handled by the decentralized institutions related to labour; e. Providing periodical and annual reports to Government on the impact of the policies, strategies, programs and projects on the development of management of public servants and labour. 5°. Overseeing the institutions under its supervision through: a. Orientations on specific programs to be realized by the agencies under its supervision; 7 Industrial Attachment Report b. Supervision of the functioning and management of the agencies under its supervision for a batter use of resources. 6°. Mobilizing resources for the development of public institutions and labour sector and related programs through: a. Mobilization of resources and supervision of actions to ensure their rational use; b. Promotion of partnership with private sector for labour development. 1.1.5. MIFOTRA partners The achievement of the strategic objectives needs strong partnership and synergy with national and international partners. For now, the partners involved in this sector are: Ministries, Local government institutions, Private sector federations, Trade unions and development partners COOPERATION, (The UNDP, WORLD AFRICAN BANK, DFID, CAPACITY BELGIAN TECHNICAL FOUNDATION, CANADIAN COOPERATION, JICA, ILO, WORLD VISION KURET, BIT,UNICEF, UNIFEM, GTZ. 1.1.6. Key priority activities of the ministry for 2009/ 2012 2009 mini budget 1.Develop a comprehensive national skills development policy and strategy 1.1.develop action plans for skills development plan implementation 1.2.disseminate the national skills development plan and strategy 2. Functional review for public institutions and restructuring and staffing for optimal performance 2009/2010 2010/2011 2011/2012 1.All public institutions implement the national skills development plan and strategy 1.All public institutions implement the national skills development plan and strategy 1.All public institutions implement the national skills development plan and strategy 2.Evaluation filled skills gap 2.Adjustment of structure and staffing for all Public Institutions, national commissions and 2.1.Adjust or develop management systems and tools 2.2.Evaluation of impact for the 2.1.Implement management tools and system 2.2.Evaluation of impact for the 8 Industrial Attachment Report 2.1.Adjustment of structure and staffing for all central government institutions 2.2.Conduct functional reviews for remaining public institutions 3.National employment policy dissemination 4. vocational training 4.1 Establish RWODA 4.2.Establish labour market information system 5. IPPIS System 5.1 Payroll 5.2 HR Administration 5.3 Performance management 5.4 Reporting local government functional reviews in central government functional review in Public institutions, National commissions and Local government 3. Implementation of the youth and woman employment promotion action plan 4.1 Develop curricula and standards of training for key vocational skills courses 4.2 Establish labour market information system 4.3 Establish 5 regional centres for RWoDA 5.1 IPPIS Rollout & decentralization: 5.1.1 Central Administration functions (Ministries) 5.1.2 Judiciary (HR administration functions) 3.Continue the implementation of employment policy actions plans 3.Evaluation of impact of national employment promotion policy 4.1.Establish 5 regional centres for RWoDA 4.2.Put in place accreditation and certification of VTCs 4.3 Establish Business Incubations system 4.1. Evaluation of RWoDA impact 5.1 IPPIS decentralization: 5.1.1 Districts 5.2 System maintenance & upgrade 5.1 system maintenance & upgrade 5.2 IPPIS Major version release 1 1.2. OBJECTIVES AND INTERESTS OF INDUSTRIAL ATTACHMENT 1.2.1. Objectives The following is a list of some objectives which the Industrial Attachment might fulfill for both the students and the organization (agency, candidate, interest group, etc.): o Provide students the opportunity to relate theory to practice. o Give students in-service orientation to a career area they may wish to pursue. o Allow students the opportunity to work in their area of intended specialization. o Enhance student’s understanding of organizational and group processes. o Enhance student’s awareness of public service obligations. 9 Industrial Attachment Report o To expose the student to the behavior of organizations both in the internal and external environment and encourage them to be productive whilst developing future workers. o To afford the student the opportunity to develop hands-on experience in the world of work and its intricacies, hence making students employable and become productive immediately after arriving at the work place. 1.2.2. Interests The following are some Industrial Attachment interests: o By choosing to become involved in Industrial Attachment opportunities, many students find the experience gained during the application and interview process, as well as during the Industrial Attachment itself offers them a level of preparedness for future endeavours and a level of confidence, which their peers who have not interned, may not possess. o Student Industrial Attachment can allow them to rise above the competition when it is time to pursue employment in their field of choice. o Industrial Attachment provides employers with cheap or free labour for (typically) low-level tasks. o Some students find permanent, paid employment with the companies in which they interned. o Their value to the company may be increased by the fact that they need little to no training. 10 Industrial Attachment Report 1.3. METHODOLOGY USED IN TRAINING During the course of Industrial Attachment, I was working under Consolate MUKESHIMANA with Silvère NTIRAMPEBA as her main supervisor in the PRCB Unity of MIFOTRA. I have analyzed data on performance appraisal of Public Servants day to day where I have used the following methodologies to achieve my objectives. 1.3.1. Data source Data used were collected from the reports forwarded to MIFOTRA by the Public Institutions. Those Public Institutions are subdivided into 3 sectors namely: o Central Government (High Institutions and Ministries), o Local Government ( Districts and Kigali City), and o Public Agencies and National Commissions. 1.3.2. Data collection method Method used here is to take reports on performance appraisal forwarded to MIFOTRA by Public Institutions and to enter data from those reports in statistical software. There were some data which were entered before in Microsoft Office Excel, those data have been transferred into statistical software. 1.3.3. Statistical data analysis method SPSS and STATA software were used in the analysis. STAT TRANSFER software was used to transfer data from Microsoft Office Excel to STATA or SPSS or from STATA to SPSS. 11 Industrial Attachment Report CHAPTER 2: FIELD WORK AND ACTIVITIES CARRIED OUT DURING TRAINING PERIOD 2.1. FIELD WORK My Industrial Attachment was established in the career of Performance Management Service in Planning, Reform and Capacity Building Unity according to MIFOTRA organization. 2.1.1. Responsibilities of the Planning Reform and Capacity Building Unity Unit of Planning, Reform and Capacity Building is specifically responsible for activities linked to o Coordinate the development of policies, programs and standards for planning, Capacity Building of Human Resources of the State, Administration of Labour and Employment; o Coordinate legal and regulatory planning and Capacity Building of Human Resources of the State, Administration of Labour and Employment; o Monitor and evaluate the implementation of national policies and programs for Planning and Capacity Building of Human Resources of the State, Administration of Labour and Employment; o Analyze and evaluate the performance of the Centres / Institutions of further formations; o Leveraging National Inspector and districts inspectors reports; o Act as the National Inspector of Labour and Public Service; o Engage partners and resources to Capacity Building of Human Resources of the State and Sector Development of Administration of Labour and Employment. 2.1.2. Responsibilities of Performance Management Service Performance Management Service is specifically responsible for activities linked to o Contribute to the improvement of civil servant performance through regular appraisal of results achieved against the targets set, o Prepare tools of management of civil servants performance and public institutions performance, o Follow up in the assessment of performance appraisal in public sector: respect of time schedules, step, procedures, 12 Industrial Attachment Report o Participate in the elaboration of politics and strategies of performance appraisal, o Organise the meetings with government stakeholders/ partners, Human Resources Management to collect their ideas and encourage them to appraise the results achieved, o Conceive and set up performance mechanism in public sectors and public institutions, o Make institutional analysis of performance by highlighting the general landscape and results achieved in the public sectors, o Participate in meeting and sessions setting up the strategic planning in Ministry regarding Capacity Building and public administration reform, o Initiate positive and negative acts, analyse reasons for non performance of civil servants and public institutions and propose possible solutions. 2.2. ACTIVITIES CARRIED OUT DURING TRAINING PERIOD The internship was extended over a period of two months and a half from 07th September 2011 to 11th November 2011. Weeks 1st Week 2nd Week and 3rd Week Activity Comments -Installing software to be -First day was an induction day. used, -Data to be analyzed were data -Checking data to be from Public Institutions on the analyzed, performance appraisal of their -Starting analyzing data. staff for year 2009/2010. The main objective was to find minimum, maximum and average mark obtained in each institution. STATA software was used to analyse those data. -Continuation of analysis -Some that data were in hard copy I changed them in soft copy. -In this week I have finished the analysis of data for year 2009/2010. -General analysis for those data of the year 2009/2010. -Starting the analysis of data for the year 2010/2011 using SPSS software (I have changed software STATA to SPSS because my objective was to get more knowledge on those software. 13 Industrial Attachment Report 4th Week -Continuation of analysis -Meeting at La PALISSE NYANDUNGU -Listing institutions which forwarded the performance contract of their staff for the year 2011/2012. 5th Week -Access to the internet. -Data entry in Excel. 6th Week 7th Week -No work. -Data entry in Excel. -Access to the Internet. -Start writing report. 8th Week and 9th Week -Data entry in Excel -Analysis of data -Writing report -Data entry in Excel -Writing report -Closing Industrial Attachment 10th Week -In the analysis, I have plotted some charts and interpreted them on previous analysis of the year 2009/2010. -Meeting at La PALISSE NYANDUNGU was for joint sector review on Capacity Building and Employment promotion. - The access to the internet was to search for all information that will be needed in the report. -In this week, I was sick. -I have entered data in Excel using the required format. -Searching on the internet some information that will be needed in report and starting writing it. -The analysis was done on the latest reports forwarded to MIFOTRA. -This week was the last week of Industrial Attachment. 14 Industrial Attachment Report CHAPTER 3: DATA ANALYSIS 3.1. INTRODUCTION Recent Governance efforts are focussing on striving to reform its civil service. The Civil Service Reform should help the Government to have a civil service that can satisfy the basic needs of the people and contribute to solving problems affecting various communities. For this reason, Government has developed a system of evaluating performance for Civil Servants and Public Institutions. The process of evaluating human resource needs resource in the light of tasks to be performed. Filing posts will go hand in hand with productivity evaluation based on specific tasks and expected results, using work plans and performance contracts. With the performance contract, every employee must sign a performance contract with her/his line supervisor at the beginning of each fiscal year. This performance contract must be evaluated at the end of that fiscal year. At the same time, each public institution must also sign the Institutional Performance Contract which will be evaluated at the end of the year. The contract must be signed between Government and each Ministry on one hand and between each Ministry and Public Agency/Commission under its supervision on the other hand. 3.2. ANALYSIS In the analysis, I have analysed data on performance appraisal of Civil Servants and Public Institutions for the year 2009/2010 and year 2010/2011. The analysis for year 2010/2011 was not finished because there were not enough data to analyze; most institutions did not forward their reports. For this reason, general analysis has not been made. Here I want to focus on the analysis of the year 2009/2010 because the report for this analysis has been submitted to the concerned service of MIFOTRA. This analysis has been made in all institutions which forwarded their reports for year 2009/2010 to MIFOTRA and the general analysis has been made. 15 Industrial Attachment Report In each institution the purpose of the analysis was to find minimum, maximum and average score obtained by employees in that institution. The next was to find the number of employees obtained in each performance grading with respect to that institution. The performances grading are: o Scores greater than or equal to 80% (≥80), o Scores greater than or equal to 70% but less than 80% ([70,80[ ), o Scores greater than or equal to 60% but less than 70% ([60,70[ ) o Scores less than 60% (<60 ) How the analysis was done? o Data have been entered in SPSS or STATA software. o Data containing Scores and Levels of employees were analysed considering all those variables. o Data containing Scores only were analysed considering this variable only. o For all those data another variable called PerfGr (Performance Grading) have been created considering the intervals shown above. o Using STATA software to find minimum, maximum and average scores for data containing scores and levels and data containing scores only, I used the command: sum. o Using SPSS software to find minimum, maximum and average score for data containing scores and levels and data containing scores only, I used Analyse menu. Analyse →Descriptive Statistics → Descriptives.... 16 Industrial Attachment Report o Using STATA also, these commands were used: generate PerfGr=Score to create Performance Grading variable (PerfGr). recode PerfGr 80/100=1 70/79.9=2 60/69.9=3 0/59.9=4 to change scores in grades intervals. Here 1 stands for interval >=80, 2 for interval [70,80[ , 3 for interval [60,70[ and 4 for interval <60. tab Level PerfGr for data containing scores and levels, and tab PerfGr for data containing scores only to find frequencies. o Using SPSS: Transform → Recode → Into Different Variables... to create new variable called Performance Grading and change scores in intervals of grades. Analyse → Descriptive Statistics → Crosstabs... to find frequencies for data containing scores and levels. Analyse → Descriptive Statistics →Frequencies... to find frequencies for data containing scores only. 3.3. RESULTS Taking case of MIFOTRA for the analysis in institutions, the following are the results of the analysis done in MIFOTRA and the general analysis done in all institutions. 17 Industrial Attachment Report Table 3.1: Evaluation of MIFOTRA staff for the year 2009/2010 MINISTRY OF PUBLIC SERVICE AND LABOUR P.O INSTIT UTION MIFOT RA S. E ADMINIST RATIVE UNIT CAT EGO RY LEVEL POST NAMES EVALU ATED DATE OF EVALU ATION NON EVALU ATED JUSTI FICAT ION OVERALL SCORE % 1 PRCB 3.II Director of Public Service Planning, Reform and Capacity Building SEBAGABO M. Barnabé YES 83.4 2 PS 3.III Advisor to the Minister YES 84 3 3.II Coordinator of Labour Administration YES 90.6 4 LABOUR ADMINIST RATION PSMD RUTAGWENDA JEAN PAUL TWAHIRWA Alexander 3.II Director of Public Service Management NTAGUNGIRA Alexis YES 83.5 5 DAF 3.II Finance and Administration Director UWIMANA Thérèse YES 80.1 6 PRCB 4.II Planning, Monitoring and Evaluation Expert MUSONERA Germain YES 84.6 7 PSMD 4.II Public Servants Management Expert in Charge of Pensions and Social Security MUKAGATERA Béatrice YES 80.4 8 PRCB 4.II Research and Analysis in Human Resources Expert BIRORI T Michelline YES 79.4 9 4.II Performance Management Expert MUKESHIMANA Consolée YES 71.3 10 4.II Statistician YES 70.5 11 4.II Legal Reform Framework Expert UMUGIRANEZA Odette MUNEZERO Clarisse YES 84.6 18 Industrial Attachment Report 12 4.II IPPS Expert KANYANKORE TITE YES 82.4 13 4.II IPPS Expert KAYIHUNZIRE Charline YES 79.9 14 4.II IPPS Expert MANZI Aimable YES 83.4 15 4.II Chief Labour Inspector KAMUKAMA U. Julie YES 80 16 4.II Labour Market Information and Statistics Expert TURAYISHIMYE Leandre YES 83 17 4.II Employment Promotion Strategy Expert MITUZO G Francis YES 80 18 5.II Accountant YES 85 19 5.II Procurement Officer KABAZAYIRE Jeanne d'Arc IRANDAGIYE Espérance YES 84 20 6.II Documentation & Archives Officer YES 85 21 6.II Administrative Assistant to the Minister UWAMAHORO Spéciose YES 83 22 7.II Administrative Assistant to the PS MUKANGENZI Agnès YES 92.2 23 7.II Administrative Assistant to the Director General of Labour YES 77 24 8.II Head of Central Secretariat YES 81 25 9.II Secretary in Central Secretariat YES 83.5 MUKANTABANA Cécile 19 Industrial Attachment Report Performance Grading by level Performance Grading Level >=80 [80,70[ Total 3.II 4 0 4 3.III 1 0 1 4.II 8 4 12 5.II 2 0 2 6.II 2 0 2 7.II 1 1 2 8.II 1 0 1 9.II 1 0 1 Total 20 5 25 Percent 80 20 100 Case Processing Summary Cases Valid Missing Level* Performance Grading N 25 Percent 100 N 0 Percent 0 Total N Percent 25 100 Descriptive Statistics Variable Minimum Score (%) Maximum 70.5 92.2 Mean 82 Interpretation o On the list of 25 employees in MINISTRY OF PUBLIC SERVICES AND LABOUR, all of them were evaluated. o The highest mark obtained by the employees in MINISTRY OF PUBLIC SERVICES AND LABOUR in the year 2009/2010 is 92.2%. o The lowest mark obtained by the employees in MINISTRY OF PUBLIC SERVICES AND LABOUR in the year 2009/2010 is 70.5%. 20 Industrial Attachment Report o The average mark obtained by the employees in MINISTRY OF PUBLIC SERVICES AND LABOUR in the year 2009/2010 is 82%. o 20 employees in MINISTRY OF PUBLIC SERVICES AND LABOUR obtained marks more than 80%. o 5 employees in MINISTRY OF PUBLIC SERVICES AND LABOUR obtained marks equal or greater than 70% but less than 80%. o No employee in MINISTRY OF PUBLIC SERVICES AND LABOUR obtained marks equal or greater than 60% but less than 70%. o No employee in MINISTRY OF PUBLIC SERVICES AND LABOUR obtained marks less than 60%. o In MINISTRY OF PUBLIC SERVICES, the highest performance level is level 4.II o In general, all employees of MINISTRY OF PUBLIC SERVICES AND LABOUR evaluated in the year 2009/2010 have been stored on the rank "Very High Performance". After the analysis in each institution I have made the general analysis in three sectors. 21 Industrial Attachment Report Table 3.2: General analysis made in three sectors SECTOR PUBLIC AGENCIES AND NATIONAL COMMOSSIONS LOCAL GOVERNMENT CENTRAL % GOVERNMENT TOTAL ON THE LIST 4127 451 EVALUATED 3896 94.4 406 90.0 1512 93.6 5814 93.9 231 5.6 45 10.0 103 6.4 379 6.1 Grading : >=80 2354 60.4 304 74.9 1301 86.0 3959 68.1 Grading: [70,80[ 1454 37.3 99 24.4 193 12.8 1746 30.0 Grading: [60,70[ 72 1.9 3 0.7 16 1.1 91 1.6 Grading: <60 16 0.4 0 0 2 0.1 18 0.3 MINIMUM SCORE 42 65 50.9 42 MAXIMUM SCORE 99 95.5 98 99 81.46 83.4 84 83 VARIABLE NOT EVALUATED % ALL % INSTITUTIONS 1615 % 6193 SUMMARY ON EVALUATED EMPLOYEES AVERAGE SCORE INSTITUTIONS WHICH EVALUATED THEIR STAFF INSTITUTIONS WHICH DID NOT EVALUATE THEIR STAFF 24/31 77.4 26/31 84.0 51/80 63.75 101/142 71.1 7/31 22.6 5/31 16.0 29/80 36.25 41/142 28.9 22 Industrial Attachment Report Interpretation In Local Government o Out of 31 DISTRICTS AND KIGALI CITY supposed to forward the performance appraisal reports for their staff to MIFOTRA, only 24 corresponding to 77.4% have done it in the year 2009/2010. o On the lists forwarded to MIFOTRA from LOCAL GOVERNMENT, 3896 employees out of 4127 employees were evaluated. o The highest marks obtained by the employees in LOCAL GOVERNMENT are 99%. o The lowest marks obtained by the employees in LOCAL GOVERNMENT are 42%. o The average marks obtained in LOCAL GOVERNMENT are 81.46%. o 2354 employees in LOCAL GOVERNMENT obtained marks more than 80%. o 1454 employee in LOCAL GOVERNMENT obtained marks equal or greater than 70% but less than 80%. o 72 employees in LOCAL GOVERNMENT obtained marks equal or greater than 60% but less than 70%. o 16 employee in LOCAL GOVERNMENT obtained marks less than 60%. o In general, all institutions in LOCAL GOVERNMENT have been stored on the rank "Very High Performance". In Central Government o Out of 31 HIGH INSTITUTIONS/MINISTRIES supposed to forward the performance appraisal report for their staff to MIFOTRA, only 26 corresponding to 83.9% have done it in the year 2009/2010. o On the lists forwarded to MIFOTRA from CENTRAL GOVERNMENT, 406 employees out of 451 employees were evaluated. o The highest marks obtained by the employees in CENTRAL GOVERNMENT are 95.5%. o The lowest marks obtained by the employees in CENTRAL GOVERNMENT are 65%. o The average marks obtained in CENTRAL GOVERNMENT are 83.4%. o 304 employees in CENTRAL GOVERNMENT obtained marks more than 80%. 23 Industrial Attachment Report o 99 employees in CENTRAL GOVERNMENT obtained marks equal or greater than 70% but less than 80%. o 3 employees in CENTRAL GOVERNMENT obtained marks equal or greater than 60% but less than 70%. o No employee in CENTRAL GOVERNMENT obtained marks less than 60%. o In general, all institutions in CENTRAL GOVERNMENT have been stored on the rank "Very High Performance". In Public Agencies and National Commissions o Out of 80 PUBLIC AGENCIES AND NATIONAL COMMISSIONS supposed to forward the performance appraisal report for their staff to MIFOTRA, only 51 corresponding to 63.8% have done it in the year 2009/2010. o On the lists forwarded to MIFOTRA from PUBLIC AGENCIES AND NATIONAL COMMISSIONS, 1512 employees out of 1615 employees were evaluated. o The highest marks obtained by the employees in PUBLIC AGENCIES AND NATIONAL COMMISSIONS are 98%. o The lowest marks obtained by the employees in PUBLIC AGENCIES AND NATIONAL COMMISSIONS are 50.9%. o The average marks obtained in PUBLIC AGENCIES AND NATIONAL COMMISSIONS are 84%. o 1301 employees in PUBLIC AGENCIES AND NATIONAL COMMISSIONS obtained marks more than 80%. o 193 employee in PUBLIC AGENCIES AND NATIONAL COMMISSIONS obtained marks equal or greater than 70% but less than 80%. o 16 employees in PUBLIC AGENCIES AND NATIONAL COMMISSIONS obtained marks equal or greater than 60% but less than 70%. o 2 employee in PUBLIC AGENCIES AND NATIONAL COMMISSIONS obtained marks less than 60%. o In general, all institutions in LOCAL GOVERNMENT have been stored on the rank "Very High Performance". 24 Industrial Attachment Report In General o Out of 142 INSTITUTIONS supposed to forward the performance appraisal reports of their staff to MIFOTRA, only 101 corresponding to 71.12% have done it in the year 2009/2010. o On the lists forwarded to MIFOTRA from ALL INSTITUTTIONS, 5814 employees out of 6193 employees were evaluated. o The highest marks obtained by the employees in ALL INSTITUTTIONS are 99%. o The lowest marks obtained by the employees in ALL INSTITUTTIONS are 42%. o The average marks obtained in ALL INSTITUTTIONS are 83%. o 3959 employees in ALL INSTITUTTIONS obtained marks more than 80%. o 1746 employee in ALL INSTITUTTIONS obtained marks equal or greater than 70% but less than 80%. o 91 employees in ALL INSTITUTTIONS obtained marks equal or greater than 60% but less than 70%. o 18 employee in ALL INSTITUTTIONS obtained marks less than 60%. o In general, all institutions in ALL INSTITUTTIONS have been stored on the rank "Very High Performance". This information can be represented in following charts: Chart 3.1: Distribution of minimum score, maximum score and average score 99 95.5 100 81.46 83.4 84 65 80 60 98 50.9 42 40 20 0 Minimum Maximum Average LOCAL GOVERNMENT CENTRAL GOVERNMENT PUBLIC AGENCIES & NATIONAL COMMISSIONS 25 Industrial Attachment Report From this graph we observe that o The minimum score obtained by employee in all sectors is 42% which is obtained in Local Government. o The maximum score is 99% and is obtained in Local Government. o The minimum average score is 81.46% and is obtained in Local Government. o Minimum score, maximum score and minimum average score, all of them, are obtained in Local Government. o The maximum average score is 84% and is obtained in Public Agencies and National Commissions. This indicates that this sector is the first which performed very well in the year 2009/2010. o Looking at the Average part of the figure, we can conclude that all sectors have been stored on the rank “Very High Performance”. Chart 3.2: Distribution of Performance Grading 26 Industrial Attachment Report From this chart we observe that o The high performance, in 3 sectors, occurs at Performance Grading >=80 and [70, 80[ as a big number of employees occur in these intervals. o This indicates that all sectors have a high performance. Average scores obtained in 3 sectors can be represented in pie chart as follow: Chart 3.3: Performance between 3 sectors From this chart we observe that o High performance occurs in Public Agencies and National Commissions at percentage of 33.8% compared to other sectors with average score 84%. o In Central Government the percentage of performance is 33.5% whereas in Local Governance the performance percentage is 32.7%. o The difference between these percentages is small which indicate that the performances in 3 sectors lie on the same rank and they are very close. 27 Industrial Attachment Report Recommendations on the analysis o In this analysis we have found that not all Public Institutions forwarded the reports of their staff performance appraisal in the year 2009/2010, for this reason to make a good analysis in next years, we recommend all concerned institutions to complete this duty. o To make a good analysis also, we must analyze score obtained by staff by considering their levels but there are some Public Services which did not forward the reports containing the levels of their staff. So, we recommend them to do this in next years. o There are some institutions which do not evaluate all staff. Those institutions must complete this duty in next years. o We have found that there are some institutions which did not forward their reports to MIFOTRA but they send a letter saying that they have evaluated their staff. Those are 27 institutions. We remind them also to forward their reports not only letters in next years. 28 Industrial Attachment Report CHAPTER 4: DISCUSSION ON GAINED EXPERIENCE One of the most important and obvious goals of an Industrial Attachment is the acquisition of actual real world experience. It is an opportunity to learn first hand about valued requirements that can’t be taught or experienced in the classroom. Industrial attachment gives to the students a full and realistic view of workplace environment. My training experience has aided me in analyzing my options and my situation. During the Industrial Attachment, skills have been gained in three axes: o Technically There are many technical problems which require only a quick fix from someone with adequate technical skills. I have gained more knowledge on statistical software that I used in the analysis which are SPSS and STATA and more knowledge on use of computer have been gained. Those technical skills I gained will help me to save time by solving technical problems in statistics quickly instead of scratching my head in confusion. o Professionally During Industrial Attachment I have seen first-hand what happens in a typical day on the job. I got a realistic idea of the positive and negative parts of the job which helped me to make a more informed choice. Meeting people in the job helped me to ask them questions, such as what they like best about their job, how they ended up in their line of work, and what qualifications they have. Meeting people in the job also helped me to start building a network of contacts, which can help me find a job later on. I have learnt about related jobs in the same field, which could give me more ideas about what kind of career I might go into. 29 Industrial Attachment Report o Socially Social or relational skills are the emergent properties arising from the institution system – the institution and the people working in the institution. I have gained the network of relationships and features of social life within Ministry and the knowledge tied up and shared in these relationships. I have also gained the ability to work together with other people in value creation, the corporate culture, beliefs lived and values demonstrated by employees. After this training, now I am able to o Appreciate the importance of human relationships and work attitudes. o Understand the constraints of working life and functional relationships within and between organizations. o Be orientated towards work processes. o Apply theoretical concepts and school based skills to practice. o Develop work attitudes like curiousness, self-confidence, maturity and self-reliance. o Obtain knowledge of potential careers and develop new areas of interest. 30 Industrial Attachment Report CHAPTER 5: CONCLUSION AND RECOMMENDATIONS 5.1. CONCLUSION The period of Industrial Attachment with MIFOTRA was an immeasurably valuable experience, which nurtured the student into a more capable professional. Skills have been gained technically, professionally and socially. This training has helped me to gain enormous technical knowledge and insightful experiences in a real working environment. There were adequate opportunities to put theories and principles learnt in the undergraduate courses at KIST into practice. A great hand-on experience of analyzing data was gone through. The appreciation of all the aspects of analysis was achieved and gained. I was given the opportunity to deal with the supervisor and exchange ideas for more analysis of the concerned data. This exposure of analysis process has helped to advance my skills. The analysis was done using statistical software, SPSS and STATA. Those software were both used in order to get more knowledge on them. The score obtained by employees sometime considering their levels in each institution have been entered in software and analyzed. I had to find minimum, maximum and average score obtained by employees in each institution and find the number of employees whose scores are greater than or equal to 80%, greater than or equal to 70% but less than 80%, greater than or equal to 60% but less than 70% and finally less than 60%. After that, the general analysis was done in each sector (Local Government, Central Government and High Institutions and National Commissions) and then the general analysis was done in combined sectors. As inculcated by the culture of other institutions, I have learnt to adopt a systematic approach to the performance contract/appraisal of Civil Servants and Public Institutions problem and explore the numerous ways for the best solutions and I hope they will be successfully applied to the service undertaken. The 10-weeks Industrial Attachment in MIFOTRA, PRCB Unity has indeed been a fruitful and pleasant experience. 31 Industrial Attachment Report 5.2. RECOMMENDATIONS The following are some recommendations o We can observe how good and important are to facilitate student for doing their Industrial Attachment; in relation to the lack of enough funds by the students, KIST should try to increase the amount of money provided to every student relating to cost of living as well as distribute them to the students in the concerned period. o The period of practical training is not enough for the students to acquire all the necessarily skills and knowledge needed, therefore KIST should try to increase the period of earring out Industrial Attachment at least three months. o The analysis of data is very complex where only one person to the post of Performance Management Expert of the Ministry is not enough. I suggest one or two other officers accompanying her to well done all tasks of analysis. o I propose the Ministry to install the appropriate statistical software like SPSS, EVIEWS, EPI-INFO, STATA, STAT TRANSFER and others in computers of Performance Management Expert Service as they help the concerned employee in the analysis. o Many reports forwarded to MIFOTRA by Public Institutions were not completed as it must be done, many institutions do not follow the form provided by MIFOTRA. For this reason I recommend MIFOTRA to remind those institutions to complete this duty so that the analysis can be done very well. o As we are integrated in East African Community (EAC), the MIFOTRA is also concerned to hurry-up within the use of English language in this Government institution as a new tool in order to compete with other institutions of EAC. o To the students, they have to be serious and follow well their training because the training will help them in their future working life. 32 Industrial Attachment Report REFERENCES [1]. http://www.amategeko.net (Accessed on 5th October 2011). [2]. http://www.docstoc.com (Accessed on 4th October 2011). [3]. MIFOTRA Website: www.mifotra.gov.rw (Accessed on 3rd October 2011). [4]. Official Gazette of the Republic of Rwanda, Year 50 no 37 Bis, 12 September 2011. [5]. Policy Framework for Rwanda’s Civil Service Reform: MIFOTRA, May 2002. 33 Industrial Attachment Report APPENDIX Some Statistical Commands in STATA Actual Command Description Example use "datasetname", clear load a data set called "datasetname" into Stata (make sure that you use the correct name and address for the data set) use "P:\Political Science\Pol221 Data\euro.dta", clear sum varname for a variable called "varname," calculate the mean, standard deviation, minimum and sum age maximum values, and number of cases sum varname, detail for a variable called "varname," calculate the mean, standard deviation, minimum and maximum values, and number of cases, sum age, detail plus percentile distribution (including median) list varname1 varname2 ... varname* list the values (across all observations) for "varname1," "varname2," ... "varname*" list age north employed function if varname1=="value of varname1" perform any command such as "function" for all observations where "varname1" equals "value of varname1" list age north employed if country==1 generate create new variables generate years = last first tab varname for a variable called "varname," calculate the frequency distribution tab country tab varname1 varname2 for two variables called "varname1" and "varname2," calculate a crosstabulation or table tab country north tab varname1, summarize(varname2) for two variables called "varname1" and "varname2," split data into groups, using varname1; for each group, calculate average of varname2 tab country, summarize(employed) ttest varname1, by(varname2) for two variables called "varname1" and "varname2," calculate an independent samples difference of means test (samples grouped by varname2; calculate means of varname1); assumes equal variances ttest age, by(north) for two variables called "varname1" and "varname2," calculate an independent ttest age, by(north) ttest varname1, by(varname2) unequal 34 Industrial Attachment Report samples difference of means test (samples grouped by varname2; calculate means of varname1); assumes unequal variances unequal ttest varname1=varname2 for two variables called "varname1" and "varname2," calculate a non-independent (i.e., dependent) samples difference of means test (compare values for varname1 and varname2 across same set of cases) corr varname1 varname2 ... varname* for variables called "varname1," "varname2," up to "varname*," calculate the correlation coefficient for each possible corr age educ country pair of all variables listed (from varname1 to varname*) tab varname1 varname2, chi calculate a chi-squared test for "varname1" tab employed north, and "varname2" chi tab varname1 varname2, taub calculate Kendall's tau-b for "varname1" and "varname2" reg dv iv1 iv2 ... iv* estimate a regression model where "dv" is reg educ age the dependent variable, and the independent employed country variable(s) are "iv1", "iv2", up to "iv*" not possible with euro.dta dataset tab employed north, taub Source : http://www.davidson.edu/academic/political/sellers/pol221/Data/Statistical%20Commands %20in%20Stata.htm 35