AudaExpress One-stop claims information resource AudaExpress. The one-stop claims information resource. Informative Technology. Consistent Communications. Clear, timely communications. Consistent, high-quality service. Efficient, transparent processes and procedures. All are prerequisites in business today. Never more so than in the claims environment where customer expectations and regulatory demands are playing a key role in driving standards. Access to readily available claims information throughout the claims journey is a must. A one-stop claims information service is the ideal. The solution is here today. Setting Standards With regulators focussing on service standards across the industry, it is vital that all parties involved in the claims management process provide the same high quality service. Empowering staff and suppliers to deliver excellence is an important element in ensuring customer satisfaction, fulfilling regulatory requirements and securing business growth. AudaExpress delivers timely, consistent information throughout the claims journey. Communication becomes transparent, explanations become clearer and easily managed. Service quality is maintained at every stage of the customer experience. Introducing AudaExpress reliable, comprehensive claims information delays are minimised productivity improves savings in time chasing queries AudaExpress is a secure, web-based service that provides remote access to real-time claims status information on demand. Using centrally-stored data generated as part of Audatex claims services, AudaExpress provides authorised users with reliable, comprehensive claims information at any location via the Internet. Queries from customers and colleagues can be handled in a matter of seconds. Delays are minimised. Customer satisfaction is assured. Right Place. Right Time. AudaExpress opens the door to a world of information for anyone involved in the claims process; claims handlers, brokers, repair network managers, bodyshop managers, parts departments and administrators. As a one-stop information source on current claims status, AudaExpress reduces the need to interrupt estimators or assessors in order to answer customer enquiries. The information that you need is available at the click of a mouse. And it’s controllable too. The passwordprotected service can be configured to provide differing levels of access, dependent upon the user’s role. This allows your staff to do their jobs well, without compromising data security. Co-ordinated Communications An intuitive search facility – by claim reference, assessment number, vehicle registration or by repairer – provides authorised users with readonly access to an extensive choice of claims information. This ranges from an assessment summary to a full report detailing total loss, interim and authorised status. Information on inspection and repair, parts supply and repair costs are also available. Any local notes made about the claim are provided and users can view and print images and emails associated with the assessment. As a centralised, web-based service, updates to AudaExpress are instantaneous. This ensures co-ordinated communications by all. Increase Productivity. Reduce Costs. AudaExpress is a secure, With accurate data so easily available, AudaExpress makes a positive, measurable, impact on customer service levels. Productivity improves too as customer call backs reduce, internal communications are streamlined and disruptions to work flow decrease. Savings in time chasing queries can be better spent, and management information provided by AudaExpress can be useful for assessing current processes and exploring procedural change. that provides remote Developing Future Potential AudaExpress is one of a range of modular, web-based services underpinned by AudaNet, our claims solutions platform. AudaNet’s technology infrastructure provides centralised data storage, archiving and retrieval and ensures business continuity in a secure environment. As such there are no expensive maintenance overheads with AudaExpress. No need to make provision for disaster recovery. The flexible, scalable nature of the service means that your future requirements are catered for too. web-based service access to real-time claims status information on demand. Cost effective, operationally efficient. AudaExpress is a centralised web-based system utilising a Broadband/ADSL Internet or dedicated TCP/IP connection. Available for a cost-effective monthly software licence fee, you only pay for the number of users who need access to the service and because it is so easy to use, there are no formal training costs. Providing your staff with a system which improves their performance means better productivity, improved operational efficiencies and cost savings. Global knowledge, invested locally Audatex is the only global provider of technology, shared services and consultancy to the world's claims markets. Every day we help more customers increase transparency, improve straight-through processing and provide world-class customer service. At the local level, Audatex is uniquely positioned at the centre of the claims community. We listen to the customer voice, anticipate and answer the next challenge and use our outside-in approach to help align organisations across the claims environment. Through smarter combinations of technology we offer innovations that better serve your business. And by quantifying performance we enable you to implement the incremental achievements that add up to measurable performance improvement. Audatex (UK) Limited, The Forum, Station Road, Theale, Reading RG7 4RA Tel: 0118 932 3535 Fax: 0118 932 3463 Email: salesdesk@audatex.co.uk www.audatex.co.uk www.solerainc.com Copyright ©2006 Solera, Inc./All rights reserved 07/06