AudaExpress
One-stop claims
information resource
AudaExpress.
The one-stop claims
information resource.
Informative Technology.
Consistent Communications.
Clear, timely communications.
Consistent, high-quality service.
Efficient, transparent processes
and procedures. All are prerequisites
in business today. Never more so
than in the claims environment where
customer expectations and regulatory
demands are playing a key role
in driving standards. Access to
readily available claims information
throughout the claims journey is
a must. A one-stop claims information
service is the ideal. The solution is
here today.
Setting Standards
With regulators focussing on service
standards across the industry, it is
vital that all parties involved in the
claims management process provide
the same high quality service.
Empowering staff and suppliers
to deliver excellence is an important
element in ensuring customer
satisfaction, fulfilling regulatory
requirements and securing business
growth. AudaExpress delivers timely,
consistent information throughout the
claims journey. Communication
becomes transparent, explanations
become clearer and easily managed.
Service quality is maintained at every
stage of the customer experience.
Introducing AudaExpress
reliable, comprehensive
claims information
delays are minimised
productivity improves
savings in time
chasing queries
AudaExpress is a secure,
web-based service that provides
remote access to real-time claims
status information on demand. Using
centrally-stored data generated as
part of Audatex claims services,
AudaExpress provides authorised
users with reliable, comprehensive
claims information at any location via
the Internet. Queries from customers
and colleagues can be handled
in a matter of seconds. Delays are
minimised. Customer satisfaction
is assured.
Right Place.
Right Time.
AudaExpress opens the door to
a world of information for anyone
involved in the claims process; claims
handlers, brokers, repair network
managers, bodyshop managers,
parts departments and administrators.
As a one-stop information source on
current claims status, AudaExpress
reduces the need to interrupt
estimators or assessors in order
to answer customer enquiries. The
information that you need is available
at the click of a mouse. And it’s
controllable too. The passwordprotected service can be configured
to provide differing levels of access,
dependent upon the user’s role. This
allows your staff to do their jobs well,
without compromising data security.
Co-ordinated Communications
An intuitive search facility – by claim
reference, assessment number,
vehicle registration or by repairer –
provides authorised users with readonly access to an extensive choice
of claims information. This ranges
from an assessment summary to a full
report detailing total loss, interim and
authorised status. Information on
inspection and repair, parts supply
and repair costs are also available.
Any local notes made about the claim
are provided and users can view
and print images and emails
associated with the assessment.
As a centralised, web-based service,
updates to AudaExpress are
instantaneous. This ensures
co-ordinated communications by all.
Increase Productivity.
Reduce Costs.
AudaExpress is a secure,
With accurate data so easily available,
AudaExpress makes a positive,
measurable, impact on customer
service levels. Productivity improves
too as customer call backs reduce,
internal communications are
streamlined and disruptions to work
flow decrease. Savings in time
chasing queries can be better spent,
and management information
provided by AudaExpress can be
useful for assessing current processes
and exploring procedural change.
that provides remote
Developing Future Potential
AudaExpress is one of a range
of modular, web-based services
underpinned by AudaNet, our claims
solutions platform. AudaNet’s
technology infrastructure provides
centralised data storage, archiving
and retrieval and ensures business
continuity in a secure environment.
As such there are no expensive
maintenance overheads with
AudaExpress. No need to make
provision for disaster recovery.
The flexible, scalable nature of the
service means that your future
requirements are catered for too.
web-based service
access to real-time
claims status information
on demand.
Cost effective,
operationally efficient.
AudaExpress is a centralised
web-based system utilising
a Broadband/ADSL Internet or
dedicated TCP/IP connection.
Available for a cost-effective monthly
software licence fee, you only pay
for the number of users who need
access to the service and because
it is so easy to use, there are no
formal training costs.
Providing your staff with a system
which improves their performance
means better productivity,
improved operational efficiencies
and cost savings.
Global knowledge, invested locally
Audatex is the only global provider
of technology, shared services and
consultancy to the world's claims
markets. Every day we help more
customers increase transparency,
improve straight-through processing
and provide world-class customer
service.
At the local level, Audatex is uniquely
positioned at the centre of the claims
community. We listen to the customer
voice, anticipate and answer the next
challenge and use our outside-in
approach to help align organisations
across the claims environment.
Through smarter combinations
of technology we offer innovations
that better serve your business.
And by quantifying performance
we enable you to implement
the incremental achievements
that add up to measurable
performance improvement.
Audatex (UK) Limited, The Forum, Station Road, Theale, Reading RG7 4RA
Tel: 0118 932 3535 Fax: 0118 932 3463 Email: salesdesk@audatex.co.uk
www.audatex.co.uk www.solerainc.com
Copyright ©2006 Solera, Inc./All rights reserved 07/06