NAME:________________________________
VOCATIONAL SKILLS FOR BUSINESS
GRADE 10
Types of E-Commerce
Electronic commerce is generally considered to be the sales aspect of EBusiness.
It also consists of the exchange of data to facilitate the financing and payment
aspects of business transactions.
1. Document delivery in supply chain and logistics
It is the sending of documents using the internet in soft copies to make the
delivery faster and efficient.
2. Domestic and international payment systems
International payment systems, including cash, checks and other drafts,
electronic transfers, and credit cards can be used through the internet.
3. Group buying
Group buying, also known as collective buying obtains products and services at
significantly reduced prices on the condition that a minimum number of buyers
agree to make the purchase. Popular examples of group buying are Groupon
and Living Social.
4. Automated online assistants
An automated online assistant is a program that uses artificial intelligence to
provide customer service or other assistance on a website.
Automated online assistants have the ability to provide customer service during
24 hours a day and 7 days a week, and may, at least, be a complement to
customer service by humans.
5. Online shopping
Online shopping is a form of electronic commerce whereby consumers directly
buy goods or services from a seller over the Internet without an intermediary
service.
When a business buys from another business it is called business-to-business
(B2B) online shopping.
E-commerce has grown in importance as companies have adopted Pure-Click
and Brick and Click channel systems.
•
Pure-Click companies are those that have launched a website without any
previous existence as a firm. It is imperative that such companies must set up
and operate their e-commerce websites very carefully. Customer service is of
paramount importance.
•
Brick and Click companies are those existing companies that have added an
online site for e-commerce. Initially, Brick and Click companies were skeptical
whether or not to add an online e-commerce channel for fear that selling their
products might produce channel conflict with their off-line retailers, agents, or
their own stores. However, they eventually added internet to their distribution
channel portfolio after seeing how much business their online competitors
were generating.
6. Online banking
Online banking is a computerized service that allows a bank's customers to get
online with the bank to view the status of their account, trasfer funds and
transaction history.
7. Teleconferencing
A conference between persons remote from one another but linked by an
internet, where they conduct business.
8. Electronic tickets
A booking, especially for air travel, is made on the internet. No paper ticket is
issued to the customer.
An Electronic Ticket (commonly abbreviated as e-ticket) is a digital ticket. It
may be issued by an airline, in road, urban or rail public transport, and in
entertainment.
Match the Words in Group with the Pictures in Group 2. The first one is
done for you.
Teleconferencing
f
a.
Online banking
b.
On line shopping
c.
Electronic ticket
d
Automated online
assistant
e.
Group buying
f.
Domestic and
international
payment
g.
Activity
Write True or False for each sentence below.
Knowledge check
1. There is a paper record issued to customer in Eticket.
2. Document Delivery in supply chain and logistics is
the sending of documents in hard copy using the
internet.
3. Online banking is a computerized service that
allows a bank's customers to get online with the
bank to view the status of their account, trasfer
funds and transaction history.
4. Online shopping is a form of e-commerce whereby
consumers buy goods or services from a seller
over the internet.
True or False
5. Automated online assistants have the ability to
provide
customer service 24 hours a day and 7 days a
week. .