Street address: ___________________________________ Unit # ______, Orlando, FL 32821
Switchboard: 407-560-2280, then 1+Extension ____________________________________
Helpful phone numbers
Disney Housing Operations Programs Office................................................ 407-827-7721
College Recruiting..................................................................................... 407-828-1736
Disney Education Operations...................................................................... 407-827-1244
Disney Service Center at Vista Way............................................................ 407-827-1980
Disney Reservation Center (to reserve resort rooms)....................................... 407-934-7639
Disney General Information........................................................................ 407-824-4321
Disney Dining Reservations......................................................................... 407-939-3463
AMC ® Pleasure Island 24 Theatres Complex ............................................. 407-298-4488
House of Blues® Box Office
(Downtown Disney West Side) ................................................................... 407-934-2583
Post Office (Sand Lake).............................................................................. 407-351-2492
FedEx................................................................................................... 1-800-238-5355
UPS...................................................................................................... 1-800-742-5877
Dept. of Motor Vehicles (Kissimmee)............................................................ 407-846-5232
Tag Office (Kissimmee)............................................................................... 407-343-4000
Tag Office (Orlando)................................................................................. 407-836-4145
Social Security Office................................................................................ 866-475-6643
Sheriff’s Office (Orange County)................................................................. 407-737-2400
Amtrak.................................................................................................. 1-800-872-7245
Greyhound (Orlando)................................................................................ 407-292-3422
Mears Transportation (airport shuttle)........................................................... 407-423-5566
Orange County Lynx Bus ........................................................................... 407-841-8240
Orlando International Airport .................................................................... 407-825-2001
Transtar Airport/Cab ................................................................................ 407-856-7777
National Cab .......................................................................................... 407-345-5555
Yellow Cab ............................................................................................. 407-699-9999
Star Taxi ................................................................................................. 407-857-9999
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family
The unit number of your family member’s new apartment will be written on the back cover of their
Program Guide, and a list to find his or her street address and apartment phone extension appears
inside the guide.
Table of Contents
What you can expect today......................................................................... 4
Housing Overview...................................................................................... 5-9
How Can the Front Desk Help?.................................................................. 10
Safety and Security................................................................................ 11-12
Hurricane Preparedness.............................................................................. 13
The Payroll Card............................................................................................ 14
Medical Care................................................................................................... 14
Cast Member-Only Offerings and Discounts............................................ 14
Disney Traditions Attire................................................................................ 15
Education.................................................................................................. 16-17
Table of Contents
ProgramGUIDE
Keep in Touch!
Disney Service Center.................................................................................... 18
What will Cast Members do when they’re not working?.............. 19-20
You can help your family member
be successful in the program! ..............................................................21-22
What’s Next?................................................................................................. 23
Frequently Asked Questions for Family and Friends....................... 24-28
Directions to the Apartment Complexes and airport....................... 28-29
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What You Can Expect Today
Housing Check-in
Today is the first day of a truly unique experience. All of our participants begin their journey with the
Housing check-in process, which includes:
Get Connected!
• Getting an apartment assignment, new address and phone number and key
• Reviewing the Housing Community Codes
• Getting a property ID and a vehicle decal for parking on Housing property, if applicable
Join our email list to receive updates about the program!
The messages will feature news and updates about
the Disney College Program, spotlights on participants,
photos from housing events, updates about Education
offerings and much more.
Employment Check-in
Participants will also be given an appointment time to complete their employment check-in at the
Casting Center, at which they will:
• Review required proof of right to work and other paperwork with an employment specialist
•Arrange for a payroll card or direct deposit (must have voided check from their bank to
immediately enroll in direct deposit; see page 14 for details)
• Undergo fingerprinting for their background check
• Receive their work location and role assignment
•Meet with a Coordinator of Training for their training schedule and assigned time to attend
Disney Traditions*, our company orientation session and their first official day of work
•Get an appointment time for any additional required testing for specific job classifications
(examples include drug & alcohol testing or a swim test)
•Receive their appointment time for the Housing Welcome Session, a mandatory two-hour
orientation to living in Disney Housing
Transportation is provided to appointment locations for our participants, but unfortunately we are
not able to transport family or friends. The employee check-in appointment time generally falls within
30 minutes to an hour of completing their housing check-in, and frequently, participants will need
to board a bus that will take them to the Casting Center immediately. While we estimate that the
housing check-in takes about an hour, it is more than likely your family member will be engaged in
various stages of the check-in process for three hours or more.
Between appointment times, participants are free to settle into their apartments, become familiar
with their surroundings and start bonding with their new roommates. We welcome you to assist them
with move-in, or you may wish to visit the Downtown Disney Area or other local shopping and/
or attractions. Please don’t hesitate to ask one of our Housing representatives for information or
directions!
*See page 13 for additional information and expected dress. Once participants have attended Disney Traditions
they are officially hired and become eligible for advertised Cast Member-only offerings and discounts.
The Housing Welcome Session
Your family member will return from Casting with an appointment time to attend our Housing
Welcome Session. This meeting is mandatory and reviews safety, security procedures, maintenance,
policies, available amenities, resources and expectations for becoming a new member of our
community. This session will be either later this afternoon (generally around 3 p.m.) or more likely,
the following day.
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Parents may also attend the Housing Welcome Session if space permits, but we kindly request that
parents wait outside or in the back of the room until all required attendees are able to be seated.
Due to the limited space and tight schedule, we ask that participants do not save or change seats
during the presentation.
You can sign up for email notifications at the Family
and Friends Welcome Area.
Housing Overview
While your family members are participating in the program, they will learn more than Disney Guest
service skills and leadership qualities. Former participants frequently tell us they developed personally
as well as professionally; growing more confident, outgoing and independent and becoming more
globally aware by learning to interact and live with others who were very different from them.
The Housing team works hard to provide a comfortable, nurturing living experience that helps our
participants develop and cultivate these skills.
Below is an overview of our housing and the many components associated with the program living
experience. We invite you to review this information at your leisure, and keep this guidebook as a
reference during your family member’s program.
Disney Housing Operations Programs Office
Housing Overview
ProgramGUIDE
Welcome! We are delighted to meet you and hope to give you a better understanding of what the
next few months will be like for the newest Walt Disney World Cast Member in your family.
The Disney Housing Operations Programs Office, commonly referred to as the Programs Office,
is located on the second floor of The Commons Clubhouse and is open daily from
8 a.m. to 5 p.m.
Here are just a few reasons why our participants might contact the Programs Office:
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Questions about the program
Roommate issues or other Housing-related concerns
Questions about upcoming Housing events or activities
Sign up for advertised Housing activities and/or Housing voluntEAR opportunities
They have a question and are not sure who to call
We’re here to help! We welcome our participants to stop by during office hours, or call us at
ext. 7721 from their apartment phone (407-827-7721 from an outside line).
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Participants can ask about and sign up for various voluntEAR opportunities at the Programs
Office, including Give Kids the World. Each week, participants travel with the Housing team to
the Give Kids the World Village, a resort area where children with life-threatening illnesses
and their families stay while visiting Orlando attractions.
You can learn more about the Give Kids the World Village by visiting www.gktw.org. Additional
volunteer opportunities will be listed in the monthly Communicator newsletter or on the Disney
VoluntEARs Website, www.disneyvoluntears.com.
Disney Housing Operations events
The Disney Housing Operations Events team is responsible for planning, organizing and
executing a variety of social, recreational and educational events for Disney Internships and
Programs participants living in Housing. Examples from past seasons include talent shows,
semi-formal dances, networking events, movie nights, and even BINGO nights where participants
can win free groceries! We welcome questions, comments or suggestions about these events from
our participants by calling us at ext. 7721 from their apartment phone, or 407-827-7721 from
an outside line.
Recreational facilities
There are many recreational facilities located in or near our housing complexes. Some of these are
listed below.
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Fitness centers at each complex
Pools at each complex
Recreational equipment is available for check-out at each complex
Sand volleyball courts at Vista Way, The Commons and Chatham Square
Outdoor pool tables at Vista Way, Chatham Square and Patterson Court
Tennis courts at Vista Way, The Commons and Chatham Square
Basketball court at Vista Way
Hot tubs (two) at Vista Way
Mickey’s Retreat
Mickey’s Retreat at Little Lake Bryan is a 19-acre recreation facility open exclusively to Disney Cast
Members and their families. The facility contains two swimming pools, a marina with canoe and
paddleboat rentals, a children’s play area, picnic pavilions, four sand volleyball courts, two tennis
courts, two basketball courts, a banquet room and more. Mickey’s Retreat is located between The
Commons and Chatham Square.
Housing information and costs
All of our apartment complexes feature a long list of amenities, as well as a clubhouse transportation
to and from work, and 24-hour security. One- to four-bedroom apartments are available with two
participants sharing each bedroom. Housing costs vary depending on the complex and the size
of the apartment. Participants typically live in one of four apartment complexes: Vista Way, The
Commons, Patterson Court or Chatham Square. Costs range from $82 - $105 per week (costs are
subject to change).
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These rates are based on the number of bedrooms and varying amenities among the complexes.
They do not include any applicable taxes, and some exceptions may apply. Housing costs are
automatically deducted weekly from our Cast Members’ paychecks, so they don’t need to worry
about turning in a check at the beginning of the month. We make every effort to ensure the living
component of our program is as convenient as possible for our participants.
What do the housing costs cover?
Program participants live in gated housing complexes located right outside of Walt Disney World®
property. Each complex features a variety of offerings to make them feel at home. Here is a list of
amenities included in the housing costs for every participant:
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Fully-furnished apartment with kitchen utensils and appliances
24-hour security
Local phone service and one central phone
Maintenance of the apartments, including pest control
All utilities, including water, electricity and waste disposal
High-speed Internet access in all apartments
Computer labs
Cable television hook-up (TV not included)
Onsite laundry facilities
Wellness and Non-Wellness apartments
In assigning apartments, all participants are separated by gender and whether they are over or
under the age of 21. Participants living in our housing complexes who are under the age of 21 upon
arrival are placed automatically in a Wellness apartment where alcohol is prohibited. All others
are placed in Non-Wellness apartments, unless participants request otherwise upon arrival. All
apartments are designated non-smoking.
Policies
Cast Members living in housing must abide by certain guidelines, which we call Community
Codes. These guidelines are set with the safety of all of our participants in mind. Failure to comply
with Community Codes may result in discipline including termination from the program. More
information about Community Codes appears on page 10, under the “Safety and Security” section.
Housing Overview
ProgramGUIDE
Give Kids the World Village and other voluntEAR opportunities
Computers
All apartments have high-speed Internet access. The modem is located in the living room, and there
are four ports Cast Members can use to connect their computers.
Internet usage policy:
Internet service is provided for our participants under the condition of our Internet usage policy as
described in the Community Codes. Misuse can lead to disciplinary action including termination.
To use these modems, we require the following:
• Anti-virus software that runs constantly and automatically updates its virus definitions
• Ethernet card and cable
• A firewall program
Each complex has a computer lab that our Cast Members are welcome to use for classwork, email,
etc. In addition, Cast Members may use computers at any of our Disney Learning Centers or Service
Centers located throughout Walt Disney World ® property, including one at Vista Way.
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Communication
Many locations throughout the housing complexes have free high-speed wireless Internet service.
The following areas allow wireless access:
Your family member can use the following resources to learn about the many events and activities
that are planned exclusively for them, updates and enhancements to the program, Disney VoluntEAR
activities, learning opportunities at the Disney Learning Center and much more.
Vista Way:
• Clubroom Thirteen501 inside the
Vista Way Clubhouse
• The clubhouse lobby
• Pool one
• Pool two
• The bus stop
• The Pavilion
Patterson Court:
• The pool
• The clubhouse lobby
• The classrooms
Chatham Square:
• The classrooms
• The pool
• The clubhouse lobby
The Commons:
• The clubroom
• The pool
• The clubhouse lobby
Clubroom Thirteen501:
Located inside the Vista Way Clubhouse, Cast Members are welcome to enjoy the comfortable
surroundings to read, meet with project groups for class work, check their email using the free
high-speed wireless Internet connection, etc. in this lounge area. The lounge is open daily from
9 a.m. to midnight.
Transportation
The transportation we offer is very similar to the mass-transit system of a large city and is available
to all program participants who live in our housing. The primary purpose of our transportation
system is to provide our Cast Members who live in our apartment complexes with a shuttle to their
work location on a scheduled route. However, we know that many participants arrive without an
automobile, and they still need groceries and want to take an occasional trip to the mall or the beach
on their days off. We provide shuttles to the grocery store, post office and local shopping mall.
Frequently, we offer a group trip to our participants to locations such as Cocoa Beach and Fort De
Soto Beach.
• The Communicator – This monthly newsletter is published exclusively for our participants,
available in the newspaper vending machines at each apartment complex. A copy is also
mailed to each apartment.
• H
TM: Housing the Magic – Participants may tune in to watch weekly broadcasts that
cover upcoming events, Cast discounts, up-to-date program news, Cast Member-only offerings,
networking opportunities and more.
• W
eekly email – Each week, participants receive an electronic newsletter with the latest news,
event information and Cast-exclusive offers.
•D
isney Internships and Programs module on The Hub (the Walt Disney Company
intranet site) contains a wealth of information about our company, the programs, as well as
photos from housing events.
•B
ulletin boards – Our complexes feature bulletin boards and digital signage with information
about upcoming housing events and VoluntEAR opportunities.
•T
witter updates – Twitter is a free service where users can “follow” others and receive
updates about what their friends are doing. Participants can choose to receive the updates
through their mobile phone or on the Twitter Webpage. Participants can follow the Housing
team and be reminded about events and career-development classes by visiting Twitter.com/
DisneyHousing. (To receive updates, participants must create a profile.)
Housing Overview
ProgramGUIDE
Wireless Internet:
Buses run on a specific schedule, and it is the participant’s responsibility to be at the bus stop in time
to catch the bus he/she needs to get to work on time. The Walt Disney World Resort is huge (More
than 40 square miles!), so it is not unusual for participants to spend 45 minutes or longer traveling
from home to their work location.
Participants receive a transportation schedule at check-in. They can also download a copy from The
Hub, our company intranet.
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9
Safety and Security
Front desk information
At the Walt Disney World Resort, safety is always our number one priority. We’ve been housing
participants in our Programs for more than 30 years and continue to evaluate security needs and
make appropriate enhancements as necessary.
Our property management company, Price Management, handles all property issues and staffs the
front desk of each complex. Front desk employees help participants with a variety of concerns related
to their apartment.
Apartment relocation requests/Housing-related questions
Participants can stop by the front desk of their complex and complete a Move Request form. There is
a relocation fee of $50 when and if this request can be granted. Relocations are not granted within
the first three weeks of a participant’s arrival.
Mailbox keys
One mailbox key is located on a hook next to the phone in each apartment. We provide one key to
each apartment at no charge. Additional keys can be purchased at the front desk for $3 with valid
identification.
Accountable mail
The front desk will ONLY accept packages delivered by the U.S. Post Office. We do not accept
deliveries sent by private courier services such as Federal Express or United Parcel Service (UPS).
These items are delivered directly to the participant’s apartment. All U.S. Postal Service packages and
accountable mail (registered letters, etc.) may be picked up at the front desk of each complex. The
front desk will accept the mail and call the recipient’s apartment to alert him or her that a package is
ready to be picked up.
Maintenance requests
The front desk accepts all maintenance requests, and a member of the maintenance staff will address
any concerns as quickly as possible.
Mailing supplies
The front desk has a variety of envelopes available for purchase.
Loaner equipment
A variety of loaner equipment, such as vacuum cleaners, mops and mop pails, sporting equipment
(basketballs, ping pong paddles, etc.), and irons/ironing boards, is available to check out at the
front desk of each complex.
Local attractions/Shopping directions
Directions and maps for many popular destinations, religious establishments and medical facilities
are available at the front desk.
Inspections
Inspections are both random and scheduled in all apartments. These inspections are held to check the
general cleanliness of the apartment, to assess the condition of the furniture, carpets, etc., and also to
check in with roommates to see how everyone is getting along. Cast Members who fail an inspection
may be charged fees and/or receive disciplinary action.
A schedule of apartment inspections is posted at the entrances to all complexes to alert Cast
Members that the Inspection team will visit their building on a specific day.
10
All of our properties have one entrance and exit area, which is gated and maintains 24-hour onsite
security. Participants, vendors, guests and Housing employees must present a Property ID to access our
property, or present a photo ID and be signed in by a Housing employee or participant.
In the event of an emergency, the Housing team can communicate with participants in a number of ways:
• Distribute information quickly as cast members enter and exit the property
•Send a recorded message and/or text message to all cell phone numbers voluntarily provided
to us at check-in, as well as apartment phones
• Send emails to all participants with emergency information
• Broadcast information on an in-house television channel and digital signage
•Distribute information quickly and broadly to Walt Disney World operational areas through our
network of communication leaders
We also have developed Community Codes, which are guidelines for our participants living in
our housing. All participants are required to abide by these codes or face disciplinary action, not
excluding termination. Here is a summary of the document participants must sign:
Alcohol/Drugs/Smoking:
1.It is unlawful and therefore prohibited for any person under 21 years to possess or consume
alcohol, and for any person over the age of 21 to provide alcohol to anyone less than 21 years
of age. Open alcohol containers are prohibited in all common recreational areas and parking lots.
2. Smoking is prohibited inside all of the apartments.
3.The manufacture, possession, sale, or usage of any illegal substances, drugs, or drug
paraphernalia is prohibited.
Dangers/Emergencies/Firearms or Explosives:
1.Causing physical harm or threatening to do so, whether it is to self or others, intentionally or
recklessly is prohibited.
2.Possession or usage of any explosives, fireworks, smoke bombs, incense, candles, firearms,
weapons or toy weapons are prohibited.
Visitor Authorization Policy:
1.Between the hours of 7 a.m. and 9 p.m., participants may freely interact and access the other
three Housing properties. Between the hours of 9 p.m. and 1 a.m., participants must be invited,
authorized and signed in as guests on any Housing Property other than their home base.
2.At no later than 1 a.m., hosting participants must make sure all visitors, guests from other
complexes, and their vehicles are off the Housing property. Quiet hours are required to be
observed from 1 a.m. to 7 a.m. Overnight visitors are strictly prohibited.
3. All visitors (non-participants) must be at least 18 years of age, preauthorized by the participant
to visit, and present photo ID to security. The participant host is responsible for the conduct of
their guests and must accompany their guest on property at all times.
4. Keys to apartments must remain in the participant’s possession at all times.
Helping your Family Member
ProgramGUIDE
How can the front desk help?
Conduct:
1.Participants must carry their Property ID at all times and surrender it to security or management
when requested to do so.
2.Participants are expected to comply and cooperate with management and security at all times.
Inappropriate behavior or language in a common area or in the presence of management or
security is prohibited.
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ProgramGUIDE
Financial Responsibility:
1.All participants are financially responsible for all amounts and payroll deductions that are owed,
including Housing costs and assessed fees. The non-refundable Program Assessment Fee is not a
deposit and does not cover damages, any financial debt or cleaning fees.
2.Management strongly recommends participants carry a renter’s insurance policy as it is the only
recourse for financial compensation should any possessions be damaged, lost, or stolen due to
fire, theft, flood, vandalism, loss of power, or any other unforeseen act.
3.All participants who operate a vehicle on property must have valid automobile liability insurance
issued by an insurance company registered and authorized in the United States (including the
State of Florida) that will cover any property damage or personal injury.
These policies are enforced for the safety, comfort and well-being of all our participants, and we
stress to participants that they may always call or visit the Programs Office if they have any questions
or concerns. Participants should report any known or suspected violations to security, and may do so
confidentially. Security phone numbers are listed on the back of every apartment front door, the back
of their Property ID and on the inside cover of the Program Guide each Cast Member receives as
they arrive.
In the Housing Welcome Session, Housing leaders also discuss the availability of the Employee
Assistance Program to all Walt Disney World cast members who are struggling with work-related
issues, as well as problems with roommates, co-workers, family members and friends. Leaders also
explain the seriousness of threats to harm others or themselves, even in jest. Any threat or perceived
threat brought to our attention or observed by management will result in discipline, not excluding
termination.
If you have any questions, please contact the Programs Office by calling 407-827-7721 or
sending an email to wdw.housing.yield.management@disney.com
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Privacy laws and your family member
We know family involvement can considerably increase a participant’s success in the program, and
we hope to share with you information and opportunities for which you can encourage involvement
during your family member’s program experience. With this in mind, please understand that all
of our participants are over the age of 18, and as legal adults U.S. privacy statutes restrict us from
releasing any personally identifiable information or record regarding, but not limited to education,
financial transactions, medical history, criminal or employment history to anyone without expressed
consent by the subject of record, or through conditions of disclosure provided by applicable law.
Hurricane Preparedness
Hurricane season runs from June-November, and we know you likely have questions about what
happens in the event of a storm.
Throughout the season, Walt Disney World leaders work closely with local, county and state officials
to monitor the progress of each storm. As the tropical systems continue to form and strengthen, our
resort area follows five phases of hurricane preparedness. During each phase, more actions are
initiated and precautions are taken. In fact, the Walt Disney World Resort became the first major
theme park and resort area in history to be recognized by the National Oceanic & Atmospheric
Administration (NOAA) National Weather Service as a StormReady Community.
In the event that hurricane conditions are imminent, and our theme parks and operating areas must
be shut down, many of our Disney College Program participants join other Cast Members in “rideout shifts” in our Walt Disney World resorts. In addition to the guests staying in our resorts as part
of their vacations, we often accommodate evacuees from neighboring counties in more vulnerable
coastal areas. Our ride-out crews helped entertain Guests, answer their questions, and serve food.
In this environment, our Cast Members are in a location with many other people and have access to
the basic supplies they need, as well as updated news reports. Because of the infrastructure of our
resorts, they usually maintain electricity throughout the storm.
If our Cast Members are not on a ride-out shift, they often are part of the clean-up crew. Once the
storm clears and county officials announce that it’s safe to travel on our roads, many of our Walt
Disney World Cast Members who work in operating areas are asked to report to their work location
(or elsewhere as needed) to relieve the Cast Members in ride-out crews and help prepare the areas
for the days’ Guests.
At the housing complexes, there are some basic, proactive actions we encourage our programs Cast
Members to take to help ensure they are prepared in the event of a hurricane.
• A
lways have plenty of non-perishable food items. Remember, we may be without electricity for
extended periods of time, so cooking will not be possible.
• Keep on hand at least one gallon of water per person in your apartment.
• Have a battery-operated light with fresh batteries. Glow sticks also work very well.
• Have a portable radio with fresh batteries.
• Have a supply of back-up batteries.
• Make sure your renter’s insurance policy is paid up and current.
• During a storm, you may experience water intrusion from the wind-driven rain. Protect all
electronics and valuables from the possibility of a roof or window leak. Keep all personal belongings off the floor.
You can be rest assured that the safety and security of our Cast Members and Guests is our top
concern. Each decision we make is based on maintaining a safe environment for our Cast while
they’re participating in the program. If you have any questions or would like more information about
our hurricane preparedness plans, please contact our Disney Housing Operations Programs Office
at 407-827-7721.
Helping your Family Member
3.Use of the Internet for sending, retrieving, viewing or storing materials deemed explicit or
offensive is prohibited.
4.Apartments must be kept clean and free of trash. All furniture must remain indoors and should
not be moved, changed, supplemented or replaced unless done so by management. Decorations
must be attached to a bulletin board.
5.Installation or replacement of locks on doors (other than the locker) is prohibited. Exterior doors
and windows should remain shut and locked at all times.
6.Management has the right to enter, inspect, and photograph all areas of the apartment, including
lockers, without notice. Any illegal items will be seized and turned over to law enforcement. All
vehicles allowed access on property are subject to search of the interior and the trunk space.
7.Accommodations are dependent upon employment with Walt Disney World Resort, its affiliates,
or Operating Participants. Upon vacating Housing, participants may not re-enter the Housing
Properties for two weeks (including as a guest). Terminated participants are prohibited from reentering Housing property.
8.Use of the housing bus system is restricted for participants showing proper ID and living in the
Housing properties. All recreational facilities/amenities are designated for the use of participants
only. All posted rules and regulations must be obeyed.
9.Solicitation or distribution of literature, written or verbal, by participants or their visitors without
management’s written permission is strictly prohibited.
10.
Participants may not operate or facilitate a business within the Housing properties. Pets, bicycles,
grills, temporary bedding, mini refrigerators and dartboards are not permitted anywhere on
Housing property. Rollerblades and skateboards are not permitted to be used on Housing property.
11.Participants may be required to relocate to another apartment or property multiple times and at
any point during their program.
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Direct Deposit
If they do not have a check available at this time, participants can still set up direct deposit in part
or in whole two weeks after their first payroll deposit is loaded to their payroll card. At that time,
participants can go to The Hub (our company intranet site) and make changes to payroll deposits
under the personal information tab.
Merchandise and dining discounts: Cast Members receive a 20 percent discount on most
merchandise at the Walt Disney World Resort with a 10 percent discount on items such as videos
and DVDs. Discounts are also available at many dining locations across the Walt Disney World
Resort and in the Central Florida area.
*All offerings and discounts are subject to change.
The Payroll Card
Attire
The PaychekPLUS! Elite® Visa® Payroll Card is a Visa-branded, stored-value card issued to all
participants to provide convenient, low-cost access to weekly pay. This debit card may be used to
shop anywhere Visa is accepted, and is issued to participants during their check-in. Pay will be
directly deposited to their payroll card by 10 a.m. EST every Thursday.
As the final step in the arrival process, Cast Members will be scheduled a date and time to report to
the Disney Traditions class, which will be their official first day of work.
Participants will receive information about how to withdraw cash from their payroll card account,
options for checking their balance and frequently asked questions about their payroll card during
their employment check-in process.
The guidelines listed below are only a few reminders regarding the appropriate appearance for
Disney Traditions. Participants should review the entire contents of the Disney Look book to ensure
they are meeting all of the guidelines for non-costumed Cast Members.
Personal checks may not be used to deposit money to the card. The card may be reloaded by:
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Payroll deposits
Cash to card loads
Western Union
Green Dot MoneyPak (For more information about Green Dot, please visit
www.greendotonline.com)
Medical Care
There are several hospitals, pharmacies and medical care facilities near the Walt Disney World
Resort, which are listed in your family member’s Program Guide. CentraCare, an urgent care
facility near our property offers pick-up and drop-off service to our complexes. We encourage our
participants to check with their insurance provider to find out where they can go locally for covered
medical care.
Cast Member-Only Offerings and Discounts*
Cast Members enjoy a large variety of special offerings and discounts, which they can learn about
by visiting the Disney Difference module on The Hub. For most offerings, Cast Members are eligible
once they have completed Disney Traditions, their first paid day of work. Here is just a glimpse of
what they can look forward to:
Theme park admission: Participants may use their company ID for admission to the Walt
Disney World theme parks anytime during their program, except for specified blackout dates. Once
eligible, participants also receive a Main Entrance Pass which entitles them to admit themselves and
up to three friends or family members into the Walt Disney World theme parks six times during their
program. Blackout dates apply.
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Resort room special rates: Cast Members may book rooms at a discount for their use or for
friends and family at the Walt Disney World Resort, Disney’s Vero Beach Resort and Disney’s Hilton
Head Island Resort. Discount rates vary and are subject to availability.
What to wear:
WOMEN
MEN
Acceptable
• Dress, suit or dress Capri pants with classic style blouse are preferred.
N OTE: Cotton, twill, cargo, leggings or other casual styles of Capri pants
are not permitted.
• Clothing should be neat, pressed and conservative in nature.
• B usiness-style shoes are required. Shoes should be fully enclosed
and may have the following: a small peep-toe, and/or sling back.
• Hair must be neatly arranged in a conservative style.
• H air color and highlights must be natural-looking, well maintained and
complementary to your complexion.
N OTE: Highlights should be no more than two shades difference from
the base hair color and must be well blended over the entire head.
• N ail polish must be complementary to your complexion and may
contain no decor. Nails must not exceed ¼ inch beyond tips of fingers.
Acceptable
• S uit or dress trousers and a professional-style collared shirt or camp shirt
are preferred.
• Clothing should be neat, pressed and conservative in nature.
• Dress shoes and socks are required.
• S ideburns should be neatly trimmed, straight and have even width, and
may not extend beyond the bottom of the earlobe.
• H air must be neatly cut in a conservative style so that it does not extend
beyond or cover the ears or collar.
• H air color and highlights must be natural-looking, well maintained and
complementary to your complexion.
N OTE: Highlights should be no more than two shades difference from
the base hair color and must be well blended over the entire head.
• M
ustaches must be neatly trimmed and fully grown, not extending past
the corners of the mouth and not covering the lip. Aside from a mustache,
you must be clean-shaven.
Unacceptable
• NO denim, spandex or sheer fabrics.
• NO dress or skirt length shorter than three inches above the kneecap.
• NO polo-style shirts, T-shirts, extreme graphics or non-company logos.
• NO sandals, athletic shoes, platform shoes, western boots or flip-flops.
• NO jewelry may be worn in body piercings, with the exception of a
matching set of appropriately sized earrings, worn in the lowest hole
in the earlobe.
• NO visible tattoos or other body modification, including ear spacers.
Disney Traditions Attire
ProgramGUIDE
For the ease of our participants and in efforts to be environmentally friendly, Disney College Program
participants are issued a payroll card in place of a live check (see below). If participants would
prefer to directly deposit their check into a home bank account, they can do so by bringing a voided
check from the account to their employment check-in appointment at Casting.
Unacceptable
• NO denim or cargo-style pants.
• NO shorts.
• NO polo-style shirts, T-shirts, collarless shirts, extreme graphics or noncompany logos.
• NO sandals, athletic shoes, platform shoes, western boots or flip-flops.
• NO asymmetrical, bi-level or extreme hair styles or hair colors.
• NO jewelry may be worn in any body piercings.
• NO visible tattoos or other body modification, including ear spacers.
15
Your family member has the opportunity to further his or her education… Disney style.
Career Development Workshops
We understand that each college and university has different requirements for receiving credit, which
is why we encourage our participants to develop an individual learning plan. Depending on their
goals, participants can design an educational experience that is right for them. We offer an array
of learning options that range from computer-based training to classes that are recommended for
college credit by The American Council on Education. We have designed our courses and offerings
to complement the variety of needs and interests of our Disney Internships and Programs participants.
Students may participate in the Career Development Workshops, which consists of five targeted
career development classes that examine industry trends in topics such as résumé writing,
interviewing, business etiquette, networking and personal branding.
Collegiate Offerings
Each of the Collegiate courses focuses on an area of Walt Disney World Resort expertise and
contains levels of academic rigor similar to the classes students may take at their college or university.
Each class is recommended for three semester hours of college credit by the American Council on
Education. Participants may have required textbooks, papers and special projects. Each of these
courses consists of 11 sessions, meeting once per week for three to four hours in length.
Seminar Offerings
Each of the Seminar offerings provides students the unique opportunity to learn more about how the
Walt Disney World Resort operates in key areas. These classes consist of a series of conversations
and presentations facilitated by Disney leaders, each sharing his or her own insights and
experiences. Each course consists of eight sessions, meeting once per week for two-to-three hours
in length.
For more information about course offerings, participants may visit the learning section of the Disney
Internships and Programs module on The Hub (our company intranet site) or stop by the Education
Office, building 1, suite 703 at Vista Way.
Online Course Registration
If your family member has plans to take advantage of our educational offerings, he or she may have
already enrolled through our online course registration. Online Course Registration is available for
a limited period prior to each course term. As long as online registration is open, participants may
continue to log into the registration site and edit course selections. After online registration is closed,
participants must visit the Education Office in person to add or drop courses.
Self-Paced Offerings
There are numerous other course offerings, ranging from online learnings to the Career Development
Workshops and the College Program Alumni Speaker Series. All of these sessions will be offered
several times during the program. Participants can check out the Disney Development Connection or
the monthly Communicator newsletter to see when these classes are offered.
Distance-Learning Information
Students enrolled in online or distance-learning courses during their program may be able to adjust
their work schedule to allow for specific, consistent study/coursework time. This study time may
consist of one four-hour block of time per week, for the length of our standard term, which is 11
weeks. Students would not be scheduled to work during this time so they can focus on assignments
and projects.
Exam Proctoring Information
As an additional learning resource for our Disney Internships and Programs participants, the
education office provides proctoring assistance for any student participating in online or distancelearning classes. Proctoring services are usually available every day of the week during the normal
operating hours of the Disney Learning Center at Vista Way.
Education Overview
ProgramGUIDE
Education Overview
Based on course term dates, not all participants may be able to participate in Disney Education
Courses. Participants may contact the Education Office at wdw.disney.education.ops@disney.com if
they are unsure which course terms are available for their Program.
Before beginning online course registration, participants should speak with their academic advisor to
determine which course(s) will meet school requirements. Applicable course fees must be paid online
via credit card in order for online registration to be complete.
Participation in Disney Education Courses is not mandatory. Participants may select up to two courses
per term. All course offerings are subject to availability.
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17
Disney Service Center
This earning office is a resource for College and International Program participants who require
assistance regarding their work experience or career planning.
Some of the services include:
•
•
•
•
•
Role counseling
Problem solving
Questions about Disney benefits
International Welcome Center
Departure documents
•
•
•
•
•
Transferable skills
Career planning/networking
Language Testing
Visa and passport assistance
payroll card/assistance
To contact the Disney Service Center, call 407-827-1980 or email them at wdw.dsco@disney.com.
Housing events and activities
We know our participants work hard in their roles, and they want to relax and have fun on their days
off from work.
Each month, our Events Team coordinates special events and activities exclusively for our program
participants to show our appreciation for all their hard work. Participants can join in before or after
work or on a day off for free food, games, dancing and fun!
Here’s a brief overview of some of the activities we have hosted recently:
Welcome events
During peak arrival months, we invite our participants to enjoy free pizza, hamburgers or
sandwiches; take part in games such as water balloon toss, dance contests and limbo contests; get
pictures taken with some of our Disney characters; or just relax by the pool, meet new friends and
enjoy the music our DJ plays throughout the event.
Appreciation activities
Our Housing team members surprise participants at the bus
stops and security kiosks at our complexes with treats and/or
merchandise.
Movie Nights
We supply the candy, beverages and a free flick! Hit movies like
Tangled and Elf are screened at one of our pools, facilities or
fields within our complexes.
Activities
ProgramGUIDE
The Disney Service Center is located at the Vista Way Housing Complex, building 21, suite 2101.
The office is open Monday-Friday from 9 a.m. to 6 p.m.
What will Cast Members do when
they’re not working?
Grocery BINGO
This free event is always very popular, typically drawing more
than 300 people! Participants who are the first to get BINGO win
free groceries or other prizes.
Night of Stars Talent Competition
Each season, we are amazed at the amount of talent we have in this program. In the past, singers,
dancers, magicians, poets, musicians and more have auditioned and taken the stage to wow
audiences and compete for our special awards.
Formal
We host a formal for our participants twice a year. Many of the participants dress in formal attire,
although we do not require it. For many, it’s an opportunity to get dressed up, dance all night with
their friends and enjoy the last few days of their program.
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19
Trips
Participant Service Celebrations
To celebrate our Cast and all of their dedication and contributions, we host a special service
celebration. At the celebration, Cast Members can pick up their Mickey Mouse graduation ears,
completion certificates, enjoy free food and take part in many activities available. They’ll also have
the chance to take a photo with Disney characters in their graduation caps and gowns!
Disney Cast Activities, Events and Recognition
The Disney Cast Activities, events and recognition Department offers a wide variety of special events
and activities open exclusively to Cast Members. Some of these offerings include:
• C
ast Clubs – A wide variety of interests are represented, including theatre, scuba, ham radio
operators and more.
• Special events such as craft fairs, discounted jewelry sales, book fairs and more are held
across property.
• Instructional Programs – Classes may include American Sign Language, SCUBA classes,
Pilates, karate and yoga classes.
• Sports – Join league competition in softball, volleyball, basketball, golf and more.
Company D
Diversity Resource Groups
Diversity Resource Groups are open to all Cast Members, and membership is not limited to a specific
ethnicity or group of Cast Members. Groups discuss current events, participate in community service
activities, and hold networking events or host guest speakers
during membership meetings. Meetings are held several
times a year; more information is available
on The Hub.
You can help your child be successful
in the program!
This experience is an opportunity of a lifetime, but it’s only as
valuable as the effort your family member puts into it. Here are
the top ten ways to help your family member have the best possible
experience:
1. Know your family member’s resources.
Your family member’s leader is his/her number-one source for information. If he or she cannot
talk to his/her leader about an issue, we recommend talking to another leader in the area, the
area’s Human Resources business partner or visting the Disney Service Center. Examples about
when to call Housing and the front desk are listed in the Program Guide your family member
receives upon check-in.
2. Advise him or her to refer to the Program Guide.
Today, all participants receive a Program Guide that contains information that will be pertinent
throughout their program, including their local address and phone number, apartment amenities,
the Extra Hours Hotline, an overview of Education, Cast Member-only offers and much more.
3. Understand the Community Codes.
All participants are held accountable for these rules while living in Disney Housing. Help your
family member understand that he/she can be sent home for violating these rules. Your family
member receives a copy of this signed agreement and has a list referenced in his or her Program
Guide. Highlights are listed for you on page 11.
4. Stress the importance of attendance and commitment.
We hire our programs participants to perform a role, and we are counting on them to show up
for work, be on time and make magic for our Guests. The value gained from this experience is
immeasurable; and many of our alumni are able to continue with the Disney company in some
way in the future. Their record and reputation are being built now. Help him or her understand
the importance of being responsible. Calling in to work and/or tardiness is unacceptable and
can result in discipline, not excluding termination.
Program Success
ProgramGUIDE
The events team also plans trips to the beach, local attractions and sporting events all across Central
Florida. In the past, our Cast Members have traveled to see the Orlando Magic basketball games,
Tampa Bay Lightning hockey, the Tampa Bay Rays major league basketball games, been offered
discounted tickets and transportation to Universal Studios Orlando or watched the University Central
Florida football team compete.
5. Encourage enrollment in Education offerings.
There is so much to learn! We offer a variety of different learning opportunities – some that are
structured weekly sessions in a classroom and others that your family member can sign up for
individually. There is something for everyone, and your family member may be able to earn
college credit for taking the courses.
6. Encourage them to take advantage of networking opportunities.
The Walt Disney World Resort is one of the largest private single-site employers in the country:
we employ more than 60,000 Cast Members in hundreds of different lines of business. With such
a large and diverse pool of employees, there is someone your family member can talk to and
learn from. The Disney University and our Disney Internships and Programs Education team host
several networking sessions each month, where Cast Members can listen to Disney leaders talk
about their career histories and current responsibilities.
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21
8. Encourage them to engage in Disney VoluntEAR opportunities.
Each Sunday and Wednesday, the Housing team takes participants to the Give Kids the World
Village, a resort for families traveling to Central Florida with children who have life-threatening
illnesses. There also are opportunities to volunteer at sporting events and with various
organizations in the Central Florida community.
9. Interest them in joining a Diversity Resource Group.
Our company values diversity and offers Cast Members many opportunities to make connections
with others and have a voice in the way we conduct business. Diversity Resource Groups usually
meet monthly and are open to all Cast Members.
10.Advise them to stay updated and aware of communication resources.
We host a weekly TV broadcast called ”HTM: Housing The Magic” that features information of
interest to our participants, such as Housing events, Cast discounts, ideas for low-cost ways to
spend days off, announcements about program extension opportunities, etc. Participants can
tune in on channel 30.2 in HD or channel 3 on analog sets. We also publish The Communicator,
a monthly newsletter for Cast Members in our housing, send weekly email updates, tweet
regularly and have digital and poster-sized bulletin boards at each complex. Your family
member will not want to miss one opportunity – so tell them to keep their eyes and ears open!
For company or role-related information, participants should familiariaze themselves with
The Hub. The Hub is our company’s internal online resource for accurate, timely and relevant
information, and it’s a great way to stay in touch and up-to-date on all things happening at
the Walt Disney World Resort. Participants can access the Extra Hours Hotline, read company
news and announcements, view pictures from housing events, make discounted Disney resort
reservations, view their work schedule and pay stub, view Cast Member-only offerings and more.
WHAT’S Next?
This is just the first day of a lifetime of possibilities with the Disney Company for your family member.
There are several ways to stay connected with the company and continue to grow professionally and
personally after completing our program. Here are just a few options:
Program Extension
When a labor need exists, participants may have limited opportunities to extend their program
experience for the length of another program. If participants maintain a clean record card and are in
good standing, they may even have the opportunity to change roles and experience another side of
the company.
Disney Theme Parks & Resorts Professional Internships
Disney Professional Internships provide an opportunity for college students to gain career-related work
experience in a Fortune 100 company. It allows students to network with successful professionals
in particular fields of study throughout the company. In many instances, the program serves as a
springboard in launching a successful Disney career. For more information, visit
disneyinterns.com.
Management Internships
Walt Disney World ® Management Internships are an excellent step toward a successful career in the
hospitality industry. These interns hold management roles within a specific line of business:
• Food & Beverage (Quick-Service, Table Service, Banquets or Outdoor Foods)
• Operations (Attractions, Custodial, Main Entrance, Transportation or Recreation)
• Retail (Merchandise)
• Culinary (Sous Chef role)
• Rooms and Related (Front Office (Bell Services) or Housekeeping)
Management Internships are available to Disney College Program alumni who are interested
in gaining additional experience and broadening their knowledge of our company within the
aforementioned lines of business. For more information, go to disneyinterns.com.
WHAT’S Next?
ProgramGUIDE
7. Advise them to participate in special Housing events.
Most participants tell us they make life long friends during their program. We try to provide as
many opportunities as possible by planning pool parties, open-mic nights, movies at the pool,
Grocery BINGO, talent shows, dances and more Cast-exclusive events.
Campus Representative Program
Campus Representatives partner with the College Recruiting team to increase awareness of the
Disney College Program on their home campus. Campus Reps are eligible for select Cast Memberonly offerings, such as theme park admission and RepRewards, a program that awards points to
Campus Reps when they complete field marketing tasks. The points can be redeemed for Disney
merchandise, gift cards and unique Disney experiences, including a Disney Cruise Line ® vacation.
Other Opportunities
If participants are interested in exploring opportunities with The Walt Disney Company outside of
the Walt Disney World ® Resort (Disneyland ® Resort, ABC, ESPN, etc.), they should visit
disneycareers.com. For information about roles aboard the Disney Cruise Line ® ships, they may visit
dcljobs.com. There also may be opportunities to apply for roles with Adventures by Disney, Disney
English or our Disney stores.
Please be aware that housing is not available for Cast Members with full-time or part-time roles.
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Frequently Asked Questions for Family
and Friends
Because this may be the first time our participants are living away from home, we know they may
have many questions, ranging from how to wash clothes and where to go to change the oil in their
vehicle, to how to find comfort when feeling homesick. Our housing provides a strong support
structure for all Cast Members living in our apartment complexes.
The Housing Operations Programs Office is open from 8 a.m.-5 p.m. daily, and leaders are available
to answer questions, counsel and provide support when needed. Each apartment complex has a front
desk where Cast Members can ask questions, borrow cleaning and sports equipment, pick up maps
to local churches, service providers, medical establishments and more.
We also have security officers stationed at the front of each complex, in addition to officers who
patrol our property 24-hours a day.
If participants have a question about their work, the first person they should contact is their leader. If
the leader cannot help, or if the problem involves the leader, the Cast Member should contact another
leader or a Human Resources business partner in their work area.
Cast Members always are welcome to call the Housing Operations Programs Office at ext. 7721
(407-827-7721) or the Disney Service Center at Vista Way at ext. 1980 (407-827-1980 for
additional assistance).
Who can I contact to get more information about my family member?
From time to time, parents and faculty members call Disney offices requesting information about
their child’s experience. To abide by privacy policies because your family member is 18 years old
or older, Disney leaders are not at liberty to disclose information about Disney College Program
participants to anyone, including family members.
What is my family member’s mailing address while they
are in the program?
Participants receive a Program Guide at check-in that lists phone numbers and mailing addresses
according to their apartment assignment. Check with your family member once they have checked
in for this information. For your convenience, a place to record the address for future reference is
located on the front cover of this book.
How do I send a package to my family member?
Packages sent by UPS or FedEx will be dropped at the door of the apartment, or a note will be left at
the door with additional instructions for delivery. Packages sent by U.S. Postal Service will be signed
for and held at the front desk. If you wish to send a floral or special gift delivery, the Disney Florist
is able to deliver to the door of your family member’s apartment. Other delivery services will likely
require your family member to meet the delivery person for receipt at the gate. To order gifts from the
Disney Florist, visit disneyflorist.com or call 407-WDW-GIFT (407-939-4438).
How are participants placed into apartments?
24
Roommates are selected based on a number of factors, including arrival and departure dates, work
location, gender, whether they are under or over 21 years of age and program season. Disney
College Program participants may have also opted to participate in a Roommate Notification process
in which they will be matched to another participant prior to arrival.
A wellness apartment indicates that alcohol is prohibited in the apartment. Cast Members under the
age of 21 will automatically be placed into a wellness apartment. Participants over the age of 21 will
be placed into a non-wellness apartment, but may request a wellness apartment and can be placed
there as long as there is availability.
Can participants change apartments?
If a Cast Member wants to move out of the apartment, he/she may move as long as alternate
accommodations are available. Cast Members relocating will incur a relocation fee. Please note
participants must wait three weeks after arrival to request a move.
What can participants do if they are not getting along well
with their roommates?
Similar to dormitory life, sometimes two roommates just cannot get along with each other. In these
cases, our Housing leaders can moderate “apartment meetings” to help roommates express their
concerns and agree on compromises to reach a solution. If a Cast Member wants to move out of the
apartment, he/she may move as long as alternate accommodations are available. We do not accept
relocation requests until three weeks after our participants arrive. Cast members relocating will incur
a move fee.
Do students have access to grocery stores or other things outside
of the housing complex?
Our transportation system provides buses to and from work, as well as the grocery store, post office,
bank, shopping mall and other areas of interest near our housing complexes. In addition, there are
grocery stores and drug stores located within walking distance of each of our complexes.
My family member will have a car. What will he/she need to
get a vehicle decal?
To drive the vehicle on our housing properties, participants must present all of the following: Current
vehicle registration, U.S. driver’s license and proof of insurance in the participant’s name. If the
participant is covered by a parent’s policy but not listed on the proof of insurance card, a copy of the
policy listing him or her as a covered driver will be required. To have a copy faxed, contact the front
desk for further instruction.
Where are laundry facilities located?
Cast Members can have their costumes professionally laundered at the work location. For personal
laundry, there are debit/credit card-operated machines at each of the complexes (laundry cards must
be purchased for Vista Way. Cards require an initial purchase of $5 and are available for purchase
at The Clubhouse). At Chatham Square and Patterson Court, the laundry facilities are located in
buildings around the property. At Vista Way, laundry facilities are located on the first floor of each
building. Our washing machines are high-efficiency and it is recommended that participants purchase
laundry soap designed for such.
Frequently Asked Questions
ProgramGUIDE
Where can participants go to get help when they have a question?
What is a “wellness” or a “non-wellness” apartment?
Are there any medical facilities on property that are available
to participants?
Our Health Services facility is open to Cast Members to treat illnesses or injuries that occur on the
job. Participants that require treatment for non-occupational injuries or illnesses may visit one of
the many walk-in clinics close to the Walt Disney World Resort property, one of which can provide
transportation. Several pharmacies and hospitals are also closely located to our company-sponsored
housing complexes.
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Each participant receives a Program Guide today, and it contains a wealth of information, including
lists of the nearest hospitals and walk-in care facilities. The book also includes a list of religious
establishments nearby. More information and directions may be available at the front desk inside
the clubhouse.
What learning resources are available?
In addition to the Collegiate Courses offered on site, which the American Council on Education has
approved for credit; the Professional Development Studies; and the Disney Exploration Series, there
are many learning opportunities available to Cast Members. The Disney University offers resources
for career planning, such as self-paced training programs, networking opportunities and classes for
personal and professional development. Participants also are encouraged to take part in a variety of
volunteer experiences across property.
How does my family member seek out opportunities to network
with Disney leaders while he/she is on the program?
There are many opportunities provided to our participants each week to network. Each month,
Disney College Program Cast Members can pick up a copy of The Communicator, a newsletter for
all program participants located at the front desks and bus stops of their apartment complexes, with
a fold-out calendar that lists all of the activities they can register to attend, as well as housing events
where they can meet other participants.
Your family member also can discuss networking goals with his/her work area leader or the housing
leaders in the Housing Operations Programs Office.
Is there a tuition fee for the Disney courses?
The Disney College Program Education team does not charge tuition for the classes it offers; however,
students enrolled in classes are required to pay a materials fee and also purchase required books
for the class. In addition, students may be responsible for paying tuition fees to their colleges
or universities to remain enrolled as a full-time student while participating in the Disney College
Program. Disney University course offerings are also free to Cast Members.
What kind of discounts do Cast Members receive?
Once participants attend Disney Traditions and obtain their Walt Disney World ® Cast Member
ID, they will enjoy free admission to our Disney theme parks. They also receive a Seasonal Main
Entrance Pass that allows them to admit three guests into the park on six different occasions during
the year. Based on availability, Cast Members may receive up to 40 percent off Disney resort
accommodations for family and friends. They also receive merchandise and dining discounts at most
Walt Disney World® shops and restaurants. Certain area businesses also offer discounts on products
and services when Cast Members show their Walt Disney World ® ID.
Will my family member have any vacation time?
Your family member has agreed to “full availability” during his/her program. Participants are
guaranteed between 30-45 hours each week, but may be scheduled additional hours during peak
attendance periods in our operation. Participants usually get two days off each week; however,
they might not be consecutive, and participants typically work weekends and holidays. Your family
member may be able to ask for specific days off without pay or switch shifts with a co-worker to
accommodate the request for time off. We recommend that all Cast Members maintain an excellent
record at work – no calling in, no tardiness, etc.
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Can a participant change jobs?
No; unfortunately we have limited roles available in each line of business. The recruiter has reserved
a spot for the participant in the role indicated in their invitation. This role reservation was made based
on the roles the participant indicated they were receptive to on the Role Checklist and during their
interview.
What are the consequences if a participant leaves the program early?
When Disney College Program Cast Members agree to participate in our program, they are
committing to the program he/she accepts. If Cast Members choose to leave the program prior to their
departure date, they are adversely affecting their work area. There are consequences to quitting the
program. Cast Members who leave early may receive a restricted rehire status, which may jeopardize
their ability to be rehired in any part of The Walt Disney Company.
If your family member is considering quitting the program, please encourage him/her to talk to a
Disney leader prior to making that decision.
What are the procedures for a participant departing
his or her program?
While leaving is probably the last thing on a participant’s mind today, we want to make sure they are
aware of proper checkout procedures and allow themselves enough time to prepare to leave housing
by 11 a.m. on their scheduled departure date. The checklist below is provided to help them get ready:
• T he apartment must been cleaned according to the inspection guidelines, which are listed on
pages 43-47 of the Program Guide.
• T he Property ID, parking decal and apartment key must be returned to the front desk by 11 a.m.
to avoid charges. An envelope for the deposit of these items can be obtained at the front desk
and given to Security upon an earlier departure.
• E
ducation course materials may be picked up from the Disney Learning Center at Vista Way,
as they will not be mailed.
• A
ll materials borrowed from the Disney Learning Center, or Disney University Library must
be returned.
• P
articipants needing a final review should remind their leaders at least three weeks in advance to
complete their Performance Review prior to their departure. This review can be very important to
those participants receiving credit for their Program experience.
• To avoid charges, all costumes must be returned to the wardrobe department.
Frequently Asked Questions
ProgramGUIDE
How will my family member know where the nearest medical
facilities and churches are located?
• P
articipants should update their email and mailing address on The Hub prior to departure. The
address listed in the Personal Information module on the Walt Disney World tab will be used
when sending tax information and other important papers.
• S
ince the U.S. Post Office does not forward mail for college housing, participants should contact
each entity that sends them mail while on the College Program and inform them of their new
address for all future mail.
• Participants must return their Cast Member ID to their leader upon leaving their work location.
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How can I get transportation to the airport?
Mears Shuttle Service offers a pick up from our apartment complexes. Contact them at 407-4235566 to schedule a pick-up. Phone numbers for taxis and other means of transportation are located
in the inside front cover of this guide.
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Turn left out of Vista Way. At the traffic light, turn right onto State Road 535.
Turn left at the next traffic light, which is State Road 536.
Follow the signs to State Road 417 - The Greeneway (toll road)
Take S.R. 417 north to Boggy Creek Road (Exit 17).
Turn left on Boggy Creek Road to Orlando International Airport.
For more frequently asked questions and additional program information, we invite you to visit our
“Family Members” section of our Website by visiting disneycollegeprogram.com, clicking on “Walt
Disney World”, and selecting “Family Members” from the top navigation bar.
Directions to the apartment complexes
From Vista Way to The Commons, Patterson Court
or Chatham Square:
1.
2.
3.
4.
Leave the Vista Way complex, and turn left on Meadow Creek Drive.
Turn left at the traffic light on to S.R. 535.
Stay in the right-hand lane, and turn right at the traffic light on to Vineland Avenue.
F ollow this road until you see a sign that says “Little Lake Bryan.” Turn right on
Little Lake Bryan Parkway.
5. The Commons will be on the right.
• T o go to Chatham Square, continue on Little Lake Bryan Parkway and turn right
at the stop sign. The Chatham Square entrance will be on your left.
• T o go to Patterson Court, continue on Little Lake Bryan Parkway and go straight
at the stop sign. The entrance is on your left.
Directions to the airport from Vista Way:
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Turn left out of Vista Way. At the traffic light, turn right onto State Road 535.
Turn left at the next traffic light, which is State Road 536.
Follow the signs to State Road 417 - The Greeneway (toll road).
Take S.R. 417 north to Boggy Creek Road (Exit 17).
Turn left on Boggy Creek Road to Orlando
International Airport
• F rom The Commons, turn right onto Little Bryan Parkway. At the stop sign, turn left
onto Lake Forest Drive.
• From Patterson Court, exit the complex and turn right. Turn right at the stop sign onto
Lake Forest Drive.
• From Chatham Square, turn right out of the complex and continue through intersection
on Lake Forest Drive.
• At the stop sign, turn right onto International Drive.
• Turn left at the next traffic light, which is S.R. 536/on-ramp to S.R.417- The Greenway
(toll road).
• Take S.R. 417 north to Boggy Creek Road (exit 17).
• Turn left on Boggy Creek Road to Orlando International Airport.
For transportation to the airport, contact Mears Shuttle Service at 407-423-5566 to schedule a
pick up. Phone numbers for taxis and other transportation are located in the inside front cover of
this guide.
Area Map
Directions & Area Map
ProgramGUIDE
Directions to the airport:
Directions to the airport from Patterson Court/Chatham Square/
The Commons:
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ProgramGUIDE
NOTES:
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