Canada Compensation
Plan Overview
Effective January 1, 2014
®
CANADA COMPENSATION PLAN OVERVIEW
Effective January 1, 2014
Compensation is earned at ACN only
when customers are acquired.
The ACN Opportunity has been designed to help you build a successful business of your own. ACN
Independent Business Owners (IBOs) can earn money in two ways:
Access your IBO Back Office for details on
ACN’s monthly, promotional bonuses – designed
to get new IBOs off to a fast start.
• Monthly residual commissions based on their personal and downline customers’ usage of ACN’s services
• Weekly and Monthly Bonuses based on customer acquisition
Positions & Qualifications
STARTING POSITION: Every IBO starts as a Team Trainer (TT)
Qualified Team Trainer (QTT)
To become a Qualified Team Trainer you must have a minimum of 5 Customer Points and at least 3 Preferred Services. At least one of those Preferred
Services must be outside of your household.
5 Customer Points
and 3 Preferred
Services
EARNED POSITIONS:
IBOs with a start date prior to January 1, 2014 have until April 1, 2014 to meet the below requirements for all positions.
Executive Team Trainer (ETT)
Executive Team Leader (ETL)
You
You
7 Customer Points
and 3 Preferred
Services**
15 Customer Points
and 4 Preferred
Services**
Team Coordinator (TC)
Regional Director (RD)
Regional Vice President (RVP)*
You
You
You
TC
ETT
QTT
ETT
QTT
You
TC
200
Customer
Points
200
200
200
Customer Customer Customer
Points
Points
Points
Senior Vice President (SVP)
TC
TC
TC RVP
TC
QTT
RD RVP
TC
ETT
TC
TC
You acquire 7 Customer Points
and 3 Preferred Services and 1
QTT in 2 separate legs at any level
You acquire 15 Customer Points
and 4 Preferred Services and 1
ETT in 3 separate legs at any level
200 Customer Points
in 3 separate legs
1 TC in 2 separate legs at any
level and a third leg with 200
Customer Points
1 TC in 4 separate legs at any level
Minimum Monthly Downline
Billings $150,000
(Limit $75,000 per leg)
PLATINUM RVP†
Minimum Monthly Downline
Billings: $300,000
(Limit $150,000 per leg)
TC
Must have 1 TC or above in 6
separate legs, including at least
2 RVP legs and 1 RD leg
Minimum Monthly
Downline Billings: $500,000
(Limit $250,000 per leg)
TCS AND ABOVE MUST MAINTAIN 15 CUSTOMER POINTS AND 4 PREFERRED SERVICES** TO RECEIVE EARNED POSITION COMPENSATION.
*RVP Qualifications apply to new RVPs promoted beginning April 1, 2014. RVPs as of March 31, 2014, have until January 1, 2015, to meet these qualifications.
†
Platinum RVP is a designation that applies to North American IBOs only.
**At least one of the Preferred Services must be outside of your household.
Success as an ACN Independent Business Owner is not guaranteed, but rather influenced by an individual’s specific effort. Not all IBOs make a profit and no one can be guaranteed success as an ACN IBO. ACN’s
Compensation Plan is subject to change without notice at ACN’s discretion and for any reason.
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CUSTOMER POINT SYSTEM & COMMISSIONABLE REVENUE
The only way to earn income at ACN is through the acquisition of customers; therefore all IBOs must acquire customers
in order to meet qualifications and advance through ACN’s earned positions. ACN utilizes a customer point system for
each of its products and services. Core Services provide long-term residual income.
Product / Service
Core
Preferred
Customers
Customer Points
YBA counts as
2 POINTS AND
1 PREFERRED CUSTOMER
for the life of your subscription!
Monthly Commissionable Duration of Points
Revenue*
and Commissions
RESIDENTIAL – Digital Phone Service
PHONE
SERVICES
& BUNDLED
Phone Adapter – Transfer Phone Number
H
3
3 Points
100%
Life of Customer
Phone Adapter – New Phone Number
H
3
2 Points
100%
Life of Customer
Video Phone
3
2 Points
100%
Life of Customer
Life of Customer
ACN Advantage Local and Long Distance
H
3
3 Points
Long Distance – 100%;
Local – 50%
Long Distance
H
3
2 Points
100%
Life of Customer
3
1 Additional Point
100%
Life of Customer
1 Point
Pay As You Go - 0 Points
100%
Life of Customer
High Speed Internet bundled with ACN Phone
Service
ACN View
BUSINESS – Digital Phone Service
DigitalTalk® Express – Digital Phone
Service for Home Office & Small
Business
3
1st Line = 3 Points
2nd Line = 5 Points
3rd Line = 7 Points
3
1-2 Lines = 3 Points
3-4 Lines = 5 Points
5-6 Lines = 7 Points
7+ Lines = 1 Additional Point Per Line
Excludes Data/Fax Line
100%
High Speed Internet bundled with ACN Phone
Service
3
1 Additional Point
100%
Life of Customer
Telus Wireless with MRC Greater than $35/month
New Accounts (Individual or Air Card)
3
Single Line – Monthly Plan
2 Points
$40
2-3 years
BusinessTalk Local and Long Distance
WIRELESS
Telus Wireless with MRC Less than $35/month
New Accounts (Individual or Air Card)
Renewals/Upgrades (Customers
initially acquired by an ACN IBO)
Renewals/Upgrades (Customers not initially acquired by an ACN IBO)
H
H
100%
Life of Customer
Life of Customer
Single Line - Monthly Plan
1 Point
$15
1 Point
$15
100% Commissionable
1 year
$15
50% Commissionable
1 year
0 Points
2-3 years
*Commissionable revenue is billed revenue less taxes, surcharges and an allowance for bad debt. ACN reserves the right to reduce commissionable revenue by a percentage factor for promotional plans,
products, negotiated pricing or certain services. Commissionable Billing for some products is a fixed amount. IBOs receive a percentage of these amounts each month depending on where they fall in the
Compensation Plan.
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If a Your Business Assistant subscription was used for CAB or TCAB qualifications and is cancelled within the first 60 days, the bonus will be retracted.
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© ACN Canada 2014_CompPlanOverview_RP_W_010114
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CUSTOMER POINT SYSTEM & COMMISSIONABLE REVENUE
The only way to earn income at ACN is through the acquisition of customers; therefore all IBOs must acquire customers in order to meet qualifications and advance through ACN’s earned
positions. ACN utilizes a customer point system for each of its products and services.
Product / Service
MERCHANT
SERVICES
TELEVISION
SECURITY &
AUTOMATION
ENERGY –
NATURAL GAS
OR ELECTRICITY
Anovia Merchant Sevices with Over $3,000
Processing/month
Core
Preferred
Customers
Customer Points
H
3
3 Points
Anovia Merchant Services - New Merchants/
Merchants Processing Less Than $3,000/month
New & Up to $1,500/month = 1 Point
$1,500 to $3,000/month = 2 Points
Bell TV
Vivint Home Security & Automation
(Residential)
H
Reliance Protectron - Home Security &
Automation
Duration of Points
and Commissions
100%
Paid on Anovia
Revenue for the Life
of Customer
3
2 Points
$35
2 years2
3
3 Points
100%
42 months
3
2 Points
Residential Basic or
Takeover = $30
Stay Connected or Home
Automation = $40
Business Plan =$40
3 years
50%**
Life of Customer
Planet Energy Residential
H
3
Ontario Natural Gas & Electricity = 2 Points
Ontario Natural Gas or Electricity = 1 Point per Service
British Columbia Natural Gas = 2 Points
Manitoba Natural Gas = 2 Points
Planet Energy Small Business (All Provinces)
H
3
2 Points per Service
50%**
Life of Customer
Planet Energy Big Business (All Provinces)
H
3
2 Points per Service
up to 50%**
Life of Customer
1 Point per Service
50%**
Life of Customer
100%
Life of Customer
Reliance Water Heater Rental (Ontario)
PREMIUM
TECHNICAL
SUPPORT
Monthly Commissionable
Revenue*
Premium Technical Support
(Residential or Business)
Residential:
1 PC = 1 Point
Up to 3 and up to 5
PCs = 2 Points
Business:
1 PC = 1 Point
Up to 3 and up to 5
PCs = 2 Points
Up to 7 and up to 10
PCs = 3 Points
*Commissionable revenue is billed revenue less taxes, surcharges and an allowance for bad debt. ACN reserves the right to reduce commissionable revenue by a percentage factor for promotional plans, products,
negotiated pricing or certain services. Commissionable Billing for some products is a fixed amount. IBOs receive a percentage of these amounts each month depending on where they fall in the Compensation Plan.
**IBOs will receive commissions on 50% of the customers’ actual energy usage, excluding bad debt, taxes and surcharges. Energy rates subject to fluctuation. ACN reserves the right to cap commissionable billing at
$1/therm and 13.5¢/kilowatt hour. Commissionable revenue percentage may be lower for Large Business accounts depending on rates and terms offered to customers. When combined with another energy product,
Water Heater Rentals are 100% commissionable.
IBOs will receive commissions on 50% of the customers’ actual usage excluding taxes and surcharges.
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MONTHLY RESIDUAL COMMISSIONS
Over time, the majority of your compensation will come from the residual income of your customers’ monthly billings. Customer acquisition is the fuel for your
business, creating long-term lasting income and by teaching other people how to do the same thing, you will build residual income for yourself.
Personal Commissions
As you acquire your own, personal customers, you qualify to earn between 1% and 10% of their monthly bills.
This percentage is based on your total number of Customer Points:
1-29 Customer Points = 1%
Example:
30-39 Customer Points = 3%
40 Customer Points = $40/month personal commission
40-49 Customer Points = 5%
50+ Customer Points* = 10%
(Average $40 Monthly Bill)
20 Customers (totaling 40 Customer Points) x $40 bill x 5% = $40/month personal commission
60 Customer Points = $120/month personal commission
30 Customers (totaling 60 Customer Points) x $40 bill x 10% = $120/month personal commission
* 60+ Customer Points will be required starting July 1, 2014
Overriding Residual Commissions
Schedule of commissions earned from customer acquisition in your organization and Personal Customer Points required:
Platinum RVP is a designation that applies to North American IBOs only.
Commissions by Service
†
Complete customers must be received by 2:00pm ET on the first Friday of the month in order
for IBOs to qualify for commissions. Commissions are released on the first business day
following the third Friday of each month. Commissions are paid the third month after the close
of the month the customer is billed.
Energy for
Large Business
QUALIFICATIONS FOR EACH COMMISSION LEVEL
1-10 %
2%
See box above
1/4 %
1/4 %
1/2 %
1/4 %
10
3
4
1/4 %
1/2 %
1/4 %
------
20
Commissions on large commercial accounts and customers acquired by Affinity programs
(such as not-for-profit organizations) may be paid according to a custom commission schedule
that will be determined at the time the program/contract is completed.
5
6
7
3%
5%
8%
----------------
40
Starting July 1, 2014, IBOs will need to maintain 60 Customer Points to earn
7th Level Commissions.
Platinum RVP†
3%
2%
1/2%
1/2%
-----------
A Platinum RVP and RVP earn commissions on all
customers below 7th level to an unlimited number of
levels to the next RVP’s 7th level. For energy large
business, this applies for customers below the 4th level.
2%
1%
1/2 %
------
A SVP earns commissions on all customers below 7th
level to an unlimited number of levels to the next SVP’s
7th level. For energy large business, this applies for
customers below the 4th level.
Levels
Telecommunications
and Essential Services
Personal
1
2
Open Line RVP
1st Generation RVP
2nd Generation RVP
Open Line SVP
1st Generation SVP
RVP
1 1/2%
1%
1/2%
© ACN Canada 2014_CompPlanOverview_RP_W_010114
Personal Customer Points
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WEEKLY AND MONTHLY BONUSES
The second way IBOs can earn compensation is through weekly Customer Acquisition Bonuses (CABs) and monthly Team Customer Acquisition Bonuses (TCABs).
Customer Acquisition Bonuses – CABs
Customer Acquisition Bonuses (CABs) are paid when your newly sponsored Team Trainers become qualified within 30 days of their start date. In order to count for qualifications, all new
customers must show a “complete” status on the IBO’s Personal Customer List. A customer will show a “complete” status when all the necessary information has been received and
processed by ACN.
CABs will be paid 14 days following the new TT’s start date once they qualify within their first 30 days.
TC and Above CABs:
Team Coordinators and above can earn CABs on all the new QTTs in their open line – and not just the QTTs they directly sponsor.
Beginning April 1, 2014: In order to earn CAB and TCAB Bonuses, TCs and above need to maintain 15 Customer Points and 4 Preferred Services.
TIP: An IBO’s open line consists of all the IBOs in their organization down to the next IBO at their same earned position or higher.
Customer Acquisition Bonus Schedule
TC
RVP
SVP
Open Line = $50
1st generation = $20
Open Line = $30
1st generation = $15
Open Line = $30
1st generation = $10
RDs, RVPs and SVPs can earn TC CABs on newly Qualified Team Trainers in their TC open line.
Remember:
Compensation is earned at ACN only when customers are acquired. ACN
reserves the right to retract the payment of any bonus or commis­sion if it is
found that a customer used to qualify for a bonus or a certain commission
level was not a valid billing customer.
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TEAM CUSTOMER ACQUISITION BONUSES (TCABS)
Monthly Team Acquisition Bonuses (TCABs) are paid to ETTs and above for helping new TTs in your open line get qualified within their first 30 days and vary from $100 to $50,000
depending on your earned position and the number of new, open line, QTTs in a calendar month.
Beginning April 1, 2014: In order to receive earned position compensation, TCs and above need to maintain 15 Customer Points and 4 Preferred Services.*
EXECUTIVE TEAM TRAINER (ETT) TCAB
EXECUTIVE TEAM LEADER (ETL) TCAB
Anyone who is an ETT during a month of this promotion is eligible. An ETT who has
at least 2 open line TTs, whose start dates are during a calendar month of this
promotion, and each of those TTs are qualified(1) within 30 days
of their start date will receive a $100 BONUS!
Anyone who is an ETL during a month of this promotion is eligible. An ETL who has at least
3 open line TTs, whose start dates are during a calendar month of this promotion,
and each of those TTs are qualified(1) within 30 days of their vstart
date will receive a $200 BONUS!
Amount of TCAB
Compensation
Amount of TCAB
Compensation
$100
2 QTTs
$500
4 QTTs
$1,000
6 QTTs
$1,500
9 QTTs
$2,500
12 QTTs
$3,000
$200
3 QTTs
15 QTTs
$750
5 QTTs
$1,500
10 QTTs
$2,500
15 QTTs
$3,000
20 QTTs
$4,000
25 QTTs
$5,000
30 QTTs
TEAM COORDINATOR (TC) TCAB
REGIONAL DIRECTOR (RD) TCAB
Anyone who is a TC, RD, RVP or SVP during a month of this promotion is eligible. A TC who
has at least 5 open line TTs, whose start dates are during a calendar month of this
promotion, and each of those TTs are qualified(1) within 30 days of their start
date will receive a $500 BONUS!
Anyone who is a Regional Director during a month of this promotion is eligible. A RD
who has at least 10 open line TTs whose start dates are during a
calendar month of this promotion, and each of those TTs are qualified(1)
within 30 days of their start date will receive
a $1,000 bonus!
$500
5 QTTs
$1,500
10 QTTs
35 QTTs
$7,000
40 QTTs
The number of new open line TTs who become qualified within their first 30 days.
The number of new open line TTs who become qualified within their first 30 days.
Amount of TCAB
Compensation
$6,000
Amount of TCAB
Compensation
$3,000
15 QTTs
$5,000
20 QTTs
$6,500
25 QTTs
$1,000
$8,000 $10,000 $12,000 $25,000
30 QTTs
40 QTTs
50 QTTs
10 QTTs
100 QTTs
The number of new open line TTs who become qualified within their first 30 days.
REGIONAL VICE PRESIDENT (RVP) TCAB
$2,500
20 QTTs
$4,000
30 QTTs
$6,000
40 QTTs
$10,000 $15,000 $20,000 $30,000
50 QTTs
75 QTTs
100 QTTs
150 QTTs
The number of new open line TTs who become qualified within their first 30 days.
RVPs will earn the higher of the RVP TCABS or RD TCABs each month. RVP TCABS will continue to be
calculated weekly and any adjustment for RD TCABS will occur at least every two weeks. For Example: An RVP with an RVP open line of 100 QTTs ($10,000 TCAB) and RD open line of 75 QTTs
($15,000 TCAB) would get paid on the RD open line of $15,000 as this is the higher TCABs.
Anyone who is a RVP or SVP during a month of this promotion is eligible. A RVP who
has at least 25 open line TTs, whose start dates are during a calendar month of this
promotion, and each of those TTs are qualified(1) within 30 days of their start date will
receive a $2,000 BONUS!
TCs and above with QTTs in other countries will earn TCABs prorated by the number of QTTs in each
country.
Amount of TCAB
Compensation
TCABs will be paid 14 days following the new Team Trainer’s start date, once they qualify within their
first 30 days. Bonus payments will be calculated and paid weekly and reconciled after the close of
the applicable calendar month. In order to receive TCABs, ETTs and ETLs must maintain the minimum
number of personal customers to be qualified as a Team Trainer.
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$2,000
25 QTTs
$5,000
50 QTTs
$7,500
75 QTTs
$10,000 $15,000 $25,000 $50,000
100 QTTs
150 QTTs
250 QTTs
500 QTTs
*At least one of the Preferred Services must be outside of your household.
The number of new open line TTs who become qualified within their first 30 days.
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