Staff Just Wanna Have Fun
FUNctional Ways to Inspire
Staff Performance
Nancy Babbitt, FACMPE
Objectives
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Employee Engagement
Humor
FUN Ideas
Resources
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Communication
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Open, honest, pleasant
Consistent and Understanding
Good Listener
Frequent
Impromptu
Scheduled
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Practice Scorecard
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Vision – Mission = Actionable Items
Communicate the strategy
Align clinical and financial improvements
Adjust Course
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“If you don’t like
change, you’re going
to like irrelevance a
whole lot less.”
Gen. Erik Shinseki, USA (Ret.) – Former Army Chief of Staff
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Sample Scorecard Metrics
Growth, Innovation & Learning
• Education – outside Practice
• Education – internal
• # of employees on committees
• # of training sessions
Customer
• Web site hits
• Customer Service Training
• Patient Satisfaction Surveys
• Blogs
Operations
• Employee Satisfaction Survey
• Cost Containment
• Provider/Manager 360 Survey
• Clinical /Quality Measures – MU
• PCMH
Financial
• # New Patients
• # Newborns
• Time of service collections
• Days in Accounts Receivable
• Pay for Performance
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Successful Employee Engagement
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Culture of respect
Work / Life balance
Proper training, equipment, supplies
Opportunities / Challenges
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Cost of poor employee engagement?
Per Occurrence
Timely Completion of
Chart Notes(48 hrs)
Ineffective Coding - not
using tools and trained
staff
Late arrival for office
hours (30 min.)
$120.00
$67.50
$190.00
Time wasters during
office hours chatting with
staff, non-clinical
business, etc.
$40.00
Lack of support for
predetermined protocols
$75.00
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Fax "puddles"
$13.00
No Phone Access
Lack of basic office tools:
i.e. staplers
Limited Computer
Workstation Access
$22.50
Lost/Misplaced Pt. Charts
$30.00
Reluctance to learn/change
Staff turnover
$25.00
$25.00
$100.00
$15-30,000
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Cost to improve employee engagement?
YOUR Attitude
• Priceless and Free!
Guidelines
• 1-5 MD Practice: $200-$500 per year
• $20 - $50/employee per year
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Tool to evaluate employee engagement
• Do I know what is expected of me?
• Do I have the materials and equipment I need
to do my work right?
• At work, do I have the opportunity to do what I
do best ever day?
• In the last seven days, have I received
recognition or praise for doing good work?
• Does my supervisor, or someone at work, seem
to care about me as a person?
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• Is there someone at work who encourages my
development?
• At work, do my opinions seem to count?
• Does the mission/purpose of my group make
me feel my job is important?
• Are my co-workers committed to doing quality
work?
• Do I have a best friend at work?
• In the last six months, has someone talked to
me about my progress?
• This year I have had the opportunity to learn
and grow.
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Why HUMOR is important!
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Calm and relaxing environment
Cope with workplace stress
More Productive
Better Decision Makers
Positive Attitude
Strong Co-worker relationships
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Make it FUN and Functional
• Professional does not = serious all the time
• Define FUN in YOUR workplace
• Keep it interesting
• Pictures
• Easy Language
• Rewards
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Personality Test goes well with this, Google: DOPE Bird Personality Test
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FUN Examples
• Fun Committee
• Training – OSHA, HIPAA, CLIA…
• Prizes, Scavenger Hunt, Contests
• Meeting Games
• Kudos, Marshmallow dodge ball, Office Olympics
• Baby showers, Birthdays, Anniversaries
• Fun Days
• IPOD Karaoke
• Sports themes
• Pajama Days (including patients)
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Free Ideas
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Daily Dose/Weekly Wisdom
Gratitude goes a long way
Local vendor donations – it never hurts to ask
Printer – personalized notepads
Local restaurants/store may give discounts
Charities / community volunteers
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Almost Free
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$1 store is your friend
Used books
Costco candy aisle
Big Lots / Discount stores
Oriental Trading Company
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Changes to consider
• Evaluate Employee Engagement
• Surveys
• Meetings
• Committee
• Align Performance to Engagement
• Measure and Celebrate Success
• Keep it FUN and FRESH!
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Resources
Book Websites: Team Building Books
Team Building Activities for Busy Managers
Author, Brian Cole Miller
Websites
• http://en.wikipedia.org/wiki/Balanced_scorecard
• www.Gallup.com/file/consulting/126806/MetaAnalysis_Q12_
WhitePaper_2009.pdf
• www.funnyplace.org – videos
• www.youtube.com – Giddyup Employee Engagement Meeting
–parody and other funny videos
• www.businessballs.com
• Google – images, search “fun at work”
• www.marcusbuckingham.com – Strength Assessment Test
• www.darkcoding.net/reasearch/abcs-employee-engagementkeys.pdf
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Ideas from you….
Questions?
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THANKS for attending!
Nancy Babbitt, FACMPE
Babbitt & Associates
www.BabbittAndAssociates.com
Nancy@BabbittAndAssociates.com
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