INSIDE THIS ISSUE
Our People
2
LRM
3-6
CDT’s/T3’s
7/8
Awesomeness
9-12
Guest Comments
13-16
Records/BER Land
17
Chief Burger Officer
18
Oh Baby! Stay Tuned!
19
MACH ROBIN AND RED ROBIN CANADA
Volume 4 No 12
THE BEST RED ROBIN FRANCHISE IN THE WORLD!
I’m happy to report that we began the quarter with positive guest count increases over last year; resulting in many broken sales records. Although
things slowed somewhat in period three, we finished the quarter strong and
we’re off to a great start in 2012. Coincidently, our guest voice scores are
much improved as are the comments we receive from our guests via the internet…funny how that works. Great job everyone!
Closing restaurants is not an easy decision to make. We weigh all of our options and do everything we can to keep restaurants open. After careful consideration we closed Wheaton, IL at the end of last year and after twenty
years, we recently closed the Broadway Red Robin in Vancouver, BC. We
realize the impact this has on our team members and our guests. We have
heard many heartfelt stories recalling special occasions; including engagements, meeting spouses, and birthdays that have been celebrated at these
locations over the years. While closing these restaurants are good business
decisions they are difficult to make none-the-less and I assure you that we
are looking for better sites and will continue to build additional Red Robin
locations in both Canada and the States.
Our newsletters continue to share great stories about the team and their involvement in different community events.
It’s amazing how generous all of you are with your time (and even your hair) when it comes to your fellow team
members, guests and those who are in need. It’s obvious that our fourth core value is alive and well. Do you know
what our fourth core value is?
Summer is upon us and business is good so let’s have some fun and make some money. If we continue to deliver
great food and beverages accurately and quickly to our guests, we will be in a category all of our own. Enjoy your
summer! And thanks for hanging out with us.
www.5bi.com
Q4 EMPATHICA
Q4 FOOD COST VARIANCE
Q1 ABBOTSFORD 63% WHITEMUD 62% CAPILANO
MAPLERIDGE AND PARKWOOD 59%
Q1 METROTOWN AND GUILDFORD .37% KELOWNA .45%
ABBOTSFORD .50%
Q1 MERIDIAN .18%
RIO .22%
IDAHO FALLS .27%
Q4 SALES (OVER LAST YR.)
Q1
RIO 75.8%
LINCOLNSHIRE 74.4% WOODFIELD 74.1%
Q4 NIBO (% OVER BUDGET)
Q1 SPARKS 16.9% CANTERA 9.10% ST. GEORGE 8.80%
Q1 ST.GEORGE 3.8% WESTPARK 3.8% CANTERA 2.5%
Q1 PARKWOOD 26.44% WHITEMUD 15.66% METROTOWN 10.31%
Q1 PARKWOOD 3.5% COQUITLAM 0.9% VICTORIA 0.7%
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Marcus Cranz:
After relocating from Calgary (sorry about your team’s playoff contention this year), Marcus has worked at RR since 2010. Marcus just finished training at Guildford and would have loved to work there if he lived on the Mainland...and
apparently many of the team members felt the same way; sorry ladies he’s married! Husband to Aleah and a
Big Brother to two year old Munro, Marcus is admittedly baby crazy. Last year Marcus cut his hair and
changed his name to George Clooney. He also wears the colour pink “because it brings out his tan” (official
quote....he may or may not have 19 pink shirts). Marcus has seen the movie Madagascar 10 times (9 of which
his wife left the room when he turned it on) and over the years has adopted and found homes for over 27
stray cats! *Fun Fact: Being part android, as he has a metal plate in his head, does not make Marcus any less
afraid of juggling clowns. Clearly Marcus is a perfect fit for the management team in Victoria; welcome aboard!
Carey Nicholson:
Master of the Red Robin Kamloops Kitchen, Carey is known to wrap some of the best gourmet burgers around;
however he is more likely to use the microwave or cook up some Hamburger Helper at home. Carey despises
having his picture taken (needless to say I had my work cut out for me…*note picture to the left). Carey orders
his energy drinks by the case load; his record is 9 in one day, and yes he intends to break it. After a hard day of
street racing, paintball, golf and video games (this is what comes out of said 9 Redbull) he likes to settle in with
his guitar and a 5 alarm burger. With goals to turbo his Mustang and buy a house this year, Carey (formerly
AKM of Kamloops formerly formerly of Montana’s) has recently been promoted to Kitchen Manager.
Reno: Nikki went downtown
Reno and picked up 20 post
cards to send to a guest that was
in, who has cancer. The little
girl, Maddie, shared how much
she loved to collect postcards.
Nikki brought them in to share
with the staff. They all wrote a
bunch and Nikki mailed them
out to her.
Guildford: A table came in to
celebrate a birthday on a late
After 6 years as a Team Member/Shift Leader/CDT Point Leader/NRO Trainer (I could go on) with Burnaby Red Robin, Alex
Monday night. While proventured into training. Not only did he learn how to become a manager, he also learnt that black pants with a
cessing their payment, they
brown belt were a fashion faux pas. A couple of Alex’s strongest assets are being awesome at Draw Something
and leading the best rallies that Guildford Red Robin has EVER seen! Alex is looking forward to the new BER
informed Ciara that they usualsection 8 – Singing and dancing (which he invented) where TM’s will be graded on their dance moves along with ly celebrate their birthdays at
their birthday songs (FOH) and on-line spirit (for HOH). Last year Alex travelled to Europe with his Grandma,
home but their fridge broke
this year you can find him wearing the brightest of management shirts and waiting for a Miley Cyrus song at his
down over the weekend; all
new home in Guildford.
they had was a loaf of bread.
After a few jokes about letting
Amanda MacDonald:
their kids starve at school the
The rose amongst the thorns this quarter, Amanda has been a team member at Abbotsford Red Robin since
the beginning of 2010. Amanda brings her previous experience from Canadian Tire where she was a Team
next day or just sending them
Leader, Employee of The Year and led her store in a Product Knowledge Competition that took 10 in Canawith bread and water, Ciara
da! After Scottish Dancing for 15 years, coaching a Jump Rope team that won Nationals and taking second
wondered if there was anything
place in a Utah global dance competition, Amanda has traded in her dancing shoes for black or brown polishashe could do for them. She
ble ones with certified slip resistance. *Fun fact Amanda’s aunt was married to Kirk McLean (former Canuck’s
goalie) and Amanda spent Christmas Eve, 2007, with Marcus Naslund! Needless to say she met our Canuck
asked if they had a cooler at
Fan hiring standards (unlike Marcus). When not shopping for shoes or reading Eurpoean history, you will find
home and they said yes. She
Amanda ordering up a California Chicken Burger and managing at Red Robin Abbotsford.
then proceeded to bring them a
bag of ice, some sandwich
Congratulations to the following TMs promoted to AKM in 2011:
meat, cheese and mayo (they
Kelowna’s Matthew Price TM since 2006 – Promoted to AKM October 6 , 2011
declined the buns, must be
Longstreet’s Oliver Anthony TM since 2008 – Promoted to AKM November 14 , 2011
some good bread they have at
Victoria’s Quinn Checkley TM since 2008 – Promoted to AKM September 22 , 2011
Kelowna’s Durvin Davis TM since 2008 – Promoted to AKM March 5 , 2011
home). They were extremely
Abbotsford’s James Muirhead TM since 2009 – Promoted to AKM October 17 , 2011
happy and said they were surprised that such a big corporation would care about their customers so much on a personal
level. Also, they said they
Erik Meier :
might just consider celebrating
all of their family birthdays at
Erik has been working for Red Robin since April of 2007, initially starting as a job during school and then developed into a great job that gave him all he had been looking for in a place to work - A fun environment with a lot of Red Robin Guildford from now
interesting folks coming through the door every day. “I get paid to be entertained and make people happy, sounds on!
Alex Fenrich:
th
th
th
nd
th
th
good!”
Erik is now an Assistant Manager at Westpark!
Burnaby: Jen, Assistant Manager, sent Total Team Member,
Steph, to buy flowers for a
guest whose son passed away.
Jenn also gave the guest a gift
card to return to Red Robin
Burnaby, as it was her son’s
favourite location. The guest
was so moved and thankful for
everything.
2
Parkcenter is a community partner with Collister Elementary School.
They are turning 100 years old this year. We received school t-shirts
for Red, Carrie and Jarrod as a thank you for everything we do together.
We gave them little prize bags for the Star Students and “Caught ya bein’good”
awards they give out to students.
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Sparks: Ryan has a group
of regulars who come in every
Friday night. They missed a
couple Friday’s in a row which
was unusual. Ryan made some
phone calls and discovered they
had a loss in their family. Ryan
bought a card for them and the
whole team signed it to have
ready for when they returned.
Nampa: We had a DMO call in
sick one night so we didn’t
have anyone to wash dishes for
us. Stephen, one of our servers,
volunteered to work as a DMO
for us that night, sacrificing any
tips he might have made. We
appreciate his total team attitude.
We had a St. Patrick’s Day fundraiser
for Boise State Women’s Club Soccer.
Their entire team, 36 girls, rotated
throughout the day as volunteers. They
had a super turnout! They had flyers in hand, and they
were well supported. They had a silent auction item that
we put together. It had a Team photo, an autographed Jersey, some Red Robin goodies, an autographed soccer ball,
burger and appetizer cards. We decorated Parkcenter Red
Robin in green, blue and orange. It was a great day!
Nampa: We had a guest come
in who wanted specific sauces
for their sweet potato fries. We
didn’t have the sauces or the
ingredients, so we went to the
store, bought them and then
made their sauces for them. The
guest was so impressed!
Reno: One of Amanda's guests
was celebrating a very special
fourth birthday at Red Robin.
Unfortunately his parents forgot
the candles for his cake at
home. Amanda had Roberto run
to the store and buy a "Four"
shaped candle for the little
boy's birthday cake. The parents and the little boy were very
surprised when Amanda and the
team sang a special birthday
song and presented the little
boy with his cake that now had
a candle on it!
Carrie attended the remaining community event
for Leon Rice, Boise State’s Basketball Coach.
He has a radio show Monday nights. On March
5th, Carrie attended the Annual Basketball Banquet. The BB Team signed a poster for Parkcenter Red Robin. It is hanging in our lounge
with the rest of our BSU memorabilia.
Parkcenter: We donated a
silent auction item to US Ecology for their United Way drive
and to Timberline High School
to benefit their baseball team,
as they frequent our restaurant.
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Maple Ridge: Teresa had a
guest come in the other day (her
4th time in 7 days!), who is
pregnant & can’t get enough of
the Blackened Chicken Burger
(she said that it is the only craving she has). Teresa & Joolz
chipped in to buy her a jar of
the Blackened Seasoning just in
case she gets the craving when
they aren’t open!
Leah more than held her own in competing against 9!!!! other Burger
Champions in the Riviera Maya, taking the stage in 30 degree weather
to show Mexico that Canada has spice too! Ah! Picante! (That means SPICY in
Español!)
Leah, Guildford’s Lead HOH CDT, NRO Trainer, Tequila Expert and Sombrero Wearer, was faced with the task of wrapping the Guacamole Bacon Burger and Cheeseburger. Leah took the stage calm and collected (supported by her
“intense” Kitchen Manager, Ritchel Dimzon, General Manager, Megan
Churney and ROD Jessica Tremblay) and blew the judges away by her relaxed
and focused composure.
The judging panel consisted of 2 sets of judges who advanced Leah to the final
round with three other competitors. The judges, forced to make the tough decision, scored Leah Topp (who finished with time to spare), in second place
overall.
Leah is impresionante! (That means AWESOME). It goes without saying that
Leah’s passion and dedication to our brand and Core Values made us proud to
have her represent Red Robin Canada in the Red Robin Unbridled: Riviera Maya
2012 Burger Championships!
Adios Mis Amigo! (You can figure this one out…)
Senorita McKinniano
Parkwood: The other night a
family came in with their little
boy who was wearing a spider
man outfit and carrying a bunny.
While placing their order the
little boy said that his bunny
liked carrots and water. When
Erin brought out their food, she
made sure to include a ramie of
carrots and water for the little
boy’s bunny. The little boy was
ecstatic! He sat his bunny at the
table to eat dinner with his family. The guests’ were beside
themselves; they couldn’t say
enough about Erin’s connection
and how great of a server she
was!
Maple Ridge: Chris had a group
celebrating a 20th birthday. One
of the guests, celebrating a bit
more than the others, forgot he
had already paid and ended up
paying twice. Chris realized this
after they had left but knew their
next stop was at the bowling
alley. Chris took it upon himself
to go there and return the extra
payment to the guest!
Parkwood: Tara, MOD, had
some guests in from New Orleans that were happy to talk
about their visit to Canada.
When Tara asked what they
were drinking, so she could
bring them refills, they replied
that they were having water because we only have “that sweet
tea stuff in Canada"…so Tara
brewed them some hot tea and
iced it for them!
4
The Vancouver Sun Run has been Canada’s largest 10k road race since its inception in 1985. The first run
attracted 3200 participants.
2012 attracted 48,904 and we were a part of it!
We did it! Team Yummm all decked out in RED TEAM YUMMM shirts, RED ear muffs, RED
Bacon and Meat socks ran, jogged, walked, limped the 10 K and celebrated our fourth core value of having fun!
Thanks to all who participated in the 2012 Sun Run!
Jennifer Klaasse, Carol Bondoc, Kevin MacGillivary, Anish Singh, Natalie Abbott, Anne Nguyen, Paul Breda, Megan Lum, Kris Nicholas, Lindsay
Breda, Sasha Bertolini, Adam Harrison, Christina Gobeil, Alex Merry, Corinne Niddrie, Nathan McLean, Jessica Tremblay, Jennifer McKinnon, Marissa McKinnon, Gwen Campbell, MaryLynn Tardelli, Damian McKevitt, Sylvia Pawley, Maya Pawley, Hannah Pawley, Dina Moffett, Candice Gracie,
Katie Sweeney, Glen Brown, Michele Varley, Jordan Varley & Tyler Varley.
RR came in 14 out of 62 teams in their category!
Red was in attendance with
over 100 balloons and fistfuls of bird bucks. Red received many
hugs and kisses from the children attending. There was a huge turnout –
a couple hundred people saying “hi”
to Red while sipping on Freckled Lemonade before
going in to the auction. This is a huge fundraiser for
Willowpark Church youth group – funds raised go towards their trips through out BC and the US to support
communities in need.
RR Abbotsford joined the Straiton Community Club in helping
kids make memories and helping
the Straiton Scholarship Fund for
local high school students at the
same time. Straiton Community
Club is a registered BC nonprofit society and we have traditionally partnered with the sponsors above to bring this fun experience to kids in Abbotsford.
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U NBRIDLED
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Red, white, pink and heart shaped balloons filled the restaurant! The team at
Capilano went all out Valentines Day WOWing each and every guest with a
treat on their way out the door!
Guildford: Ritchel, Kitchen
Caitlin also baked cookies and cupcakes for the team and Faryn supplied all the Manager from Guildford, went
to help out Robson and made
“fun” stuff to wear.
such a positive impact on the
team. Not only did he leave his
own restaurant for the day, but
he inspired positive kitchen
communication in his minimal
time there; Thanks Ritchel!
Robson: Expo Superstar, Payton
M., was working on Valentine’s
Day. Not only was he executing
brilliantly, but when he had a
spare moment he grabbed a bus
bin and did a sweep of the restaurant without being asked. A
huge help, to say the least, when
the Sales Team was super busy
inspiring crazy loyalty!
Burnaby: Tina, Superstar Server, noticed an elderly guest having difficulty getting up from her
chair to head to the washroom.
Taking it upon herself, Tina
immediately went over to help
the guest up and walk her, arm
in arm, to the washroom and
helped her with the doors.
Reno: One of Aaron's guests
really wanted a swirled chocolate and vanilla milkshake.
Since the chocolate milkshake
and the vanilla milkshake are
both made with vanilla ice
cream and simply different syrups, it would be hard
to tell that the milkshake was
actually "swirled" and not just a
chocolate milkshake. Kacie
decided to make a chocolate
and a vanilla milkshake separately and layered the two to
give off the "swirly" appearance. The guests were very
pleased with their chocolate
vanilla swirled milkshakes.
What did the Red Robin pickles say to each other on Valentine’s Day?
You mean a great dill to me :)
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U NBRIDLED
A CTS
Reno: A large party called to
make a reservation at Red Robin and said they were going to
be celebrating a birthday for
their young daughter. The
hospo team prepared the table
for the party by blowing up lots
of pink and purple balloons and
tying them to the chairs surrounding the table. The party
was very surprised to see the
decorations that had been prepared for them. They even
brought a little decoration of
their own - a happy birthday
sign that they wished to have
hung above their table. Lucio
hung up the birthday sign and
then provided excellent service
for the rest of the evening to
make the day extra memorable.
They then finished their dining
experience with a special birthday song for the birthday girl,
from the entire team.
Reno: One of Kourtney's guests
really wanted a specialty coffee,
unfortunately Red Robin does
not offer them. Kourtney offered to make the guest a little
something special - she put ice
in a pint glass, added regular
hot coffee, then added caramel
syrup and a little touch of vanilla syrup. The guest was very
pleased with the delicious specialty coffee that Kourtney had
created and more so the fact
that Kourtney had taken the
time to go above and beyond
for them.
Parkwood: A table of 2 ladies
came in that were very excited to
see Sydney. Their last visit to
Red Robin, a few weeks prior,
Sydney was their Server and she
had cleared off their car for
them during a snowstorm. Talk
about making a connection and
Inspiring Crazy Loyalty!
7
In order to make UBAs a regular part of our culture here, Yesenia Oregon and Kassandra Gillette, started a program to enhance our current UBA system by making a contest and a
game board to support it. They selected teams, designated teams, gave them fun names and
made a fun game board and posted it up to explain during RSGs and pre shifts. If you report a
UBA through the UBA box, the UBA board or the St. George Red Robin Facebook group the
person who performed the UBA gets a point for their team. It is wildly popular and very well
executed. Yesenia and Kassi are great CDTs and a lot of fun to work with.
Parkcenter: Jarrod, our KM, is now in charge of the newly developing CDT program. As our Team Members
change with new responsibilities, so do our CDTs. Our latest development is Chris Russell. He has been named
Lead CDT as part of his Mid Manager Development. Way to go Chris!
CDT UBA outing for St. George Red Robin. Some of the CDTs got together and
went to the Dove Center. The Dove center is a home in the community that provides shelter to battered families dealing with abuse. We had the opportunity to
go and provide a happy distraction from their lives and situations. We had Jena
Eames do face painting for them… and the kids wanted a lot! We also had different colors and flavors of pudding and the children did finger paintings. We
enjoyed the experience as much as they did … Possibly more! We have been
invited back soon and can’t wait for the next experience! - Kayli Armstrong
For our new menu roll out, Corbin Hill and Ricardo Bizarro were in charge of
help rolling it out to the Team Members. Instead of just handing out study
guides and quizzes, Corbin came up with a game based on “The Price is Right”.
He played it with everyone in the days leading up to the roll out, needless to say
it was a huge hit and above and beyond what was expected of him. As a result,
there was zero confusion or questions when the new menu came out. Corbin is
very creative and always is very thorough in any project he is in charge of.
As with every restaurant I am certain that we all get comments like “food was great, service was
awesome and we love coming to Red Robin!!!” We usually post those on our board and or photo
copy napkins or receipts that say those things; however, we had a church group that came in this past
month that works with medically assisted children and some that are disabled. We hosted a dinner for
them and Linda started crying. She has been doing this for 5 years now and has never seen this kind of generosity
from any company, and for that I am proud to be a part of something so special with our community and the surrounding
neighborhoods. It’s not just the guest we serve but it is our community and those surrounding us that make us who we are.
Stephan Phillips
Kitchen Manager
Meridian Red Robin
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Sparks: Lyndsie was signing a
guest up for the Royalty program and used her email to register him, as he did not have an
email address.
Reno: A little girl that was at
one of Kourtney's tables really
wanted some cottage cheese
with her kid's meal instead of
the side items that originally
come with the kid's meal.
Kourtney had a busser run
down to the store and get some
cottage cheese for the little girl.
She was very happy with above
and beyond gesture that Kourtney made.
Robson: Shayla J, Superstar
Server, was talking to her table
when the guest requested Dr.
Pepper. She informed him that
they had switched to Coca-Cola
products so they no longer carried it; disappointed, the guest
ordered a Coke. Without him
knowing, Shayla went to the
store across the street and
bought him a Dr. Pepper on
her. Needless to say, he was
overjoyed and smiling the rest of
his visit!
Brandi ended up donating 15oz of
hair totaling over 60
inches and
raised over
$1700!!!
Unbridled
and beyond!
9
Reno: On a day that "Red" was
not scheduled to make an appearance for the guests of Red
Robin, a little girl was very
upset that she would not be able
to see him. Amanda watched
the hospo station so that Megan
could hurry and change into
"Red" and surprise the little girl
with a special visit. The little
girl was very excited to see Red
and her parents were very
pleased that Megan went out of
her way to make their daughter
feel special which allowed them
to have an incredibly memorable experience.
U NBRIDLED
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Parkcenter recently gave some goodie bags for awards for Collister
Elementary. Dr. Gerald Bell is the principal of Collister, we are community partners he is a big part of our community and it a local celebrity. He is the Emcee for our Yummm™ Run this year so I can concentrate on mingling and being in the field.
Parkcenter also donated a prize basket for Meals on Wheels for the local culinary walk-about. Some
glasses, burger cards, York peppermint patties! Also, Parkcenter donated an auction item to the US
Ecology for their United Way drive and to Timberline High School to benefit their baseball team, as
they frequent our restaurant.
We had an excellent one just recently with
one our servers named Craig, where his
table ended up walking out while he was
talking to his Guest, Donald. Donald noticed that this table ended up walking out on
Craig and ended up not only paying for the
meal but also tipping Craig 100%. Our
manager Chris noticed this unbridled act
from the Guest and gave him a $25 gift card
for him and his family to use when they
came back in. The next day Donald brought
in his family of 8 to eat dinner and ended up
having Craig again as his server.
Burnaby: One evening, there
were two younger guests that
were really craving the Orange
Crush Red Robin used to carry.
Heartbroken when they found
out RR no longer carries it, they
settled for Fruitopia. Their server, Katrina, decided to surprise
her guests by mixing some
Sprite with orange juice as a
mock Orange Crush drink.
They loved it and were smiling
throughout their entire meal!
Guildford: Amanda had 2 couples sitting in her section during
lunch. She was approached by
one of the ladies, who informed
her that they were celebrating
the 25th anniversary of the other
couple they were dining with.
Amanda asked Jeremy (MOD)
if there was any way they could
re-word one of the birthday
songs to celebrate this special
occasion with them. Jeremy
noticed that the guests were
looking at the dessert menu and,
more specifically, the Mountain
High Mudd Pie. Jeremy and
Amanda ordered one for them,
brought it to their table and
rounded up the singers and performed a re-vamped army song
with words altered to celebrate
their Silver Anniversary! Needless to say they were absolutely
blown away! The lady started
tearing up, shook hands with
Jeremy and thanked them, profusely, for making such an impact on such a special moment
in their lives. They expressed
how fabulous the song and dessert were and a day to be remembered for the rest of their
lives!
Kelowna: Kayla ran after her
guests after realizing they had
left their cell phone on the table.
She managed to catch them just
as they were driving off!
Kyle York, AGM Victoria Red Robin, attended the Success
Before 6 Early Years awards ceremony where RED ROBIN
VICTORIA was voted "Best Family Restaurant"!
10
Meridian RR has been working with a church for the last couple of months, giving meals to the
less fortunate and helping out those in real financial need. Just recently we had one such occasion
where a girl came in from just having a surgery, to repair her leg from where her prosthesis was suppose to go, from infection. She
lost her legs several years ago and has been fighting the same infection for just as long. When she came in she was glowing and
had a smile that would make anyone smile along with her. You’d never believe for one minute that she was in pain or felt as if she
were suffering. Samantha is a very special person and we wanted to treat her as such. She told me her story and what she has gone
through and after all that she said to me “the most important part of my life is that I am still breathing and can still do things for
myself”...WOW!!! She thanked us and later that day we got a call from her church counselor thanking us again for the special moment we gave her that day.
The other night we had a late night Cheer team (from Rigby Idaho) in with their friends and families. Although we were all
cleaned up and nearly ready to close, they happily invited the 30
top. As it turned out, it ended up being a 65 top and the team
really worked hard to make sure they had a great experience.
After the group was done, the representative for the party paid
with Red Robin gift cards, that had been donated to them for
travel. She had me add a gratuity to make it easy for them,
which I did. She then proceeded to leave them each over $150 in
tips and then gave us an additional $200 gift card as an added
bonus! The sales team members, Ashley and Matthew, split the
gratuity between all of the team members who worked that
night. They all received $20 each. It was a wonderful moment
for me to remind them when we do right by the guest, they do
right by us! They also left us a t-shirt from their school, which
we will hang, framed in the restaurant—Carrie
We donated a Silent Auction item to Hawthorne elementary in which they received
Red Robin glasses, 2 burger cards, an appetizer card and some treats! It was in a bucket that was part of their school colors!
This is a great example of truly buying into Empathica/Guest Service! Trent great job...thank you for
showing your team that guest service is top of mind for you (and the management team)!
Jeff,
Hi there! I work at the Red Robin in Reno. I wanted to share a recent experience I've had at work. I received an Empathica that
was flattering, as well as a surprise. It is great that our guests have the opportunity to share with us the effect we can have on their
experience through the Empathica system. That got me thinking that as team members we should have the same opportunity to
share with you the special things that happen to us.
The Empathica came through on a day I was not working but Trent went out of his way to call me so he could tell me about it. It
was empowering that he was excited enough to call me and express his pride in the positive guest comments. This seems small and
silly but meant a lot that he went out of his way. I wanted to share the unbridled spirit our managers encourage to our team when
leading by example and the impact it truly makes on team members and guests in Reno.
Sincerely,
Denise
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A guest came into Victoria Red Robin and brought in a gift certificate he had found in a shoebox from his 16th
birthday (22 YEARS AGO!!!)
Victoria: This week it was 6 patties...
Last week this guest ordered a 5 patty burger with a Mountain
High Mudd Pie all for HIMSELF! And yes, he finished it all
and licked the red bowl clean…
Abbotsford: Guest VoiceVoice- My friend and I actually felt like we might be
on candid camera. At one point we both looked at each other and said
“is there a hidden camera?” We were treated so well we felt like we
were VIP's or movie stars or something! We laughed about it, and both
agreed it was probably the best service we ever had. Tasha was great! And the gentleman helping her out was very friendly also. It
was a wonderful experience! We have dined at Red Robin before (love the cheese sticks)and the service was always good but this
was exceptional! Whatever made the difference keep on doing it! Wonderful to see a business that goes the extra mile to make
customers feel special! We even stopped eating out for a while because of sloppy service and under par food; why spend the extra
money if not for the service, we can cook food at home. Having dinner out should be an great experience and it was. Thanks to
Tasha and her fellow employees for making it special for us.
Prince George: Guest Comment – “I wanted to let you know about our 'take
out' experience at Red Robin. We own a business in town and we were exhausted after a hard week of retail so we decided to take our meal home and relax. We dropped by and placed our order; the young
lady taking our order was prompt and courteous. We went home with visions of slippers, a movie and a nice meal from our local
Red Robin - not so. We opened our bag to discover that this was not our order but someone else's. Disappointed, we called Red
Robin. Amanda answered the phone and placed us on hold as we waited to speak to the Manager, Erin. Erin was courteous, empathetic and went out of her way to amend the situation. Not only did Erin retake our order, but she delivered it within 20 minutes to
our home with a $25 gift card for the trouble. As I said, we own a retail business and are well aware of the difficulties a mixed up
order can offer. Erin was fabulous. She did everything she could to fix the situation and, she did an outstanding job of it! We were
extremely impressed. Erin deserves kudos for this one. We weren't rude or even terribly upset, just disappointed and Erin…saved
our evening.”
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I wish I had gotten names and been timelier with my feedback. While
eating lunch with
my family there was an elderly lady sitting in the booth next to us. She was waiting for
someone that never arrived and dined alone. The staff that day was so nice to this lady. They checked on her,
sat and talked with her and really made her feel welcome. When the elderly lady went to leave I noticed she
had a walker so I went over to offer to help her to her car; since she had bags and leftovers. A gentleman, who
I assume was the manager on duty, also made the same offer and he helped this lady to her car as she was so
thankful and you could tell we made her day. I wanted to compliment the crew you had working during my visit
because they were wonderful.
Thanks for a great experience. Bill
The staff at the Eagle Road Red Robin in Meridian, Idaho, is
extremely helpful and courteous, as well as extremely cautious, when it comes to helping my son enjoy his
dining out experience with severe food allergies. Jeff, our server, has become a friend of our family and someone my boys look forward to seeing. Our son has taken such a liking to Jeff that he has to have the same hair
style. He is sincere in his efforts to support our family...going so far as to return from a trip with a small gift for
each of the boys. The kids talk about becoming servers at Red Robin when they get older. The staff has supplied them with their own shirts, which my boys wear often. Jeff has even worked with Rose to give our youngest his training and tour of the restaurant. Red Robin is a place where we as a family feel safe in taking our
youngest son, and a place where we enjoy seeing the managers and servers on a weekly basis. Thank you for
providing a safe atmosphere for us to enjoy a dinner out as a whole family!
My family and I come across from Jackson to Idaho Falls for shopping and doctor appointments a few times a month. We always give the kids the choice of which place
they would like to eat and they always want to go to Red Robin. We love to come to this Red Robin because
we're always made to feel real comfortable and at home. You guys always have really good food and we are
always so well taken care of. Pleasant, fast service every time. Stephanie was our server and she did something really cool. She took great care of our kids and allowed my husband and I to enjoy our dinner. Not only
was Stephanie available, Kirby, the General Manager, recognized us from the last time we were in and
stopped to chit-chat with us to see how we were doing. This was just another awesome experience at Red
Robin and we would love to come again.
Hi! My family of 5 generally visits your restaurant 4 or 5 times per year. We love it!
However, tonight was exceptional. Our server at the Meridian Idaho store, Jason,
was possibly the best server I have ever had at any restaurant. We were there with our family of five, as well
as my in-laws (7 in our group total). I have never seen someone happier to serve. I have never see anyone
better at what they do. His memory was perfect. He never forgot anything. We would ask for something "when
he had time" and it was always done quickly and perfectly. The restaurant was busy, so I know he had other
tables. Honestly, it was like he could read our minds. He was on top of stuff before we even knew we were
going to need to ask for it (i.e. more napkins, extra spoons and plates for the kids, drink refills). One thing that
impressed me is that he was extremely helpful, but he never interrupted our dinner. He was not constantly
bothering us with questions, over the top funny talk like he was looking for a big tip, etc. Honestly, if there
were a show called "Waiter Wars" or something of that nature on TV, I would put my money on Jason. I do
not know him personally and will probably never see him again, but it was the best service I have ever
recieved from any server, at any restaurant. PERIOD!
Cottonwood: Brad assisted a
man who has PTSD. The guest
was having an anxiety attack, so
Brad talked to him and made him
feel calm and welcome.
Reno: A few guests came into
Red Robin a few minutes after
closing time and asked if we
could still take care of them. Kacie took care of them, in the bar
area, and made sure to give them
the same experience as if they
had come in an hour earlier.
Reno: One of Amanda's guests
were celebrating their 90th birthday and her only birthday wish
was to celebrate it at Red Robin
and then take a picture with Red.
Amanda helped Jen put Red on
and take a picture with the woman. She was very pleased and told
us that she had a wonderful birthday because of her experience at
Red Robin.
Burnaby: One afternoon, a guest
was completely torn between two
of RR’s delicious gourmet burgers, the Banzai and the Whiskey
River burger. Sitting in utter despair and unable to make a decision, Jeff (Kitchen Manager),
saved the day by going above and
beyond. The guest ended up getting the best of both worlds as
Jeff WOWed them with a half
Banzai, half Whiskey River
Burger!
Robson: Tristan, dedicated TM,
is constantly a huge asset to the
The Warrenville location has the most outstanding staff, which is why I visit once a week. They know me, what restaurant. When he’s around and
notices something that needs to
I like and that I am on a very tight schedule. They all work as a team there. I was in the hospitality industry for
18 years; I recognize and truly appreciate quality food and service. I highly recommend this location for this
be done, even if he’s clocked out,
reason. Thank You All!
he will simply just do it. He always finds a way to make the day
easier for everyone; talk about
Total Team!
Our overall experience at this location was excellent. We were greeted by a cheerful hostess, who seated us
right as we walked in the restaurant. We sat down and were greeted by our waitress (Nicole) within 2 minutes
of us sitting down. She remembered us from previous visits, which made us feel important. Drinks were
brought out immediately, and she took our orders for an appetizer and entrees. Our food was out very, very
quickly, and everything about the order was perfect. Nicole had a very good attitude, and was willing to help
us in any way she could. Every other member of the team was very helpful, and you could tell that everyone
working last night was happy and excited to be at work. The manager was willing to speak with us about our
experience, and it was obvious that he has a genuine concern about how his restaurant is performing. Like I
mentioned before, it was a pleasant experience dining at this location because every member of the staff
made us feel like they wanted us there and that they appreciate our business. We were very pleased with our
visit, and will continue to come back and bring our friends and family with us. Thank you for making our dining experience a memorable one!
13
Maple Ridge: A guest wanted a
burger that had a jalapeno in every bite. Jose, Kitchen King, took
the liberty of building him the
“Ultimate Jalapeno Burger”.
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Evonne, our Server, was sincerely warm and friendly. It felt as though we
had an instant connection with her. We weren't just customers, We felt like we
were her guests. The fabulous food and Evonne's cheerful interest in us makes us want to return to Red
Cantera: Seldom is this done,
Robin very soon!
but I feel now is the time to take
I just wanted to say what a great manager you had on staff during my visit.
a moment to share good news.
My 2 year old got ill suddenly, and threw up unexpectedly...but the manager The world is negative these days,
so when you see outstanding
was
there right away and started cleaning up the mess. Now I would never expect
efforts, it’s time to share. We
someone else to do this for me, but she jumped in before we could get to it ourselves! She was very
have been a fan of Red Robin for
kind and sincere, and handled the situation very well.
several years now and you continue to raise our bar of service
We were out after a long day and decided to eat at Red Robin. My girls
and pleasure. It started out with
LOVE the mac'n'cheese and cantaloupe. My youngest was very tired and
Craig working the bar area. We
suddenly stated that she was going to throw up. Before we could react, there it
brought in our grandkids so they
came. I rushed her to the bathroom. Meanwhile, the manager rushed over with a bucket and warm and could play those damn claw mawet towels for my other daughter and husband (who were covered in throw up). The manager cleaned
chines and we could still see
everything up and gave BOTH of my children Red Robin T-shirts so they wouldn't have to wear their
them. Craig made us and our
disgusting clothes home. The staff came and checked on me and my youngest in the bathroom to see if grandkids feel very special. He is
I needed help (I was also 7months pregnant then..). Although we felt HORRIBLE, the manager and
being rewarded as he moves up
staff were AMAZING and totally helped us. They also checked with all the surrounding tables to
your ladder and in now in Woodmake sure other patrons were ok. We are very grateful to them and wanted you to know.
field. He’s a special guy, make
sure you treat him well. We felt a
loss when Craig moved on. But
after Craig was and is now -Recently our Kitchen Manager and his Fiancé were moved into a house,
many Team Members volunteered to help. We had 12 people show up and Michael. He has taken service
the move took 2 ½ hours. They brought their trucks and trailers and work their and fun to another level. Not only
tails off. If not for their help it would have taken a few days. Considering all that helped, either worked with us, but you can see him care
about service as he moves around
both their jobs that day or worked at RR that morning, and still came and gave it their all. We are
working and training the team.
blessed to have such great Team Members!
You see the workers watch him
After working all day and helping the Kitchen Manager move, Team Members—Kaleb, Mark, and San- and copy his customer service
dra came in to Red Robin to get some dinner. The restaurant got a huge rush out of nowhere just as they actions,; now we feel like family.
were about to eat. Without hesitation, all 3 got on the floor to help. Kaleb and Mark helped in the kitch- A true gift he has, don't forget to
nurture and also grow and reward
en while Sandra helped expo—talk about Total Team!
him. Thank you for giving our
grandkids a reason to visit their
grandma and grandpa, silly but
Kelowna: Guest Voice- We have never experienced a waiter who was so
true. When sleeping over at
grandma and grandpa's becomes
friendly, polite and helpful. Jason offered suggestions, asked if everything
second to having dinner at
was ok, if we needed anything and was very friendly. He has a great personality, and I hope to have
"Rockin Robin' (as we call it)
him again as our server. We were so impressed with him; can`t say enough about him. He would
make a great assistant manager or better :-) Thank you so much for the great lunch experience Jason! well needless to say, we still get
to spend time with them. Michael
By the way....the food was excellent as well, thank you everyone.
has even gotten Tommy, who
was great at service, to grow as
now you even see his personality
come out. A very big positive .
Abbotsford: Guest Voice- Our Server was Chris R. Over the past few
PS We believe you need another
years we have been going to this Red Robin. He has far and above been our
best Server. Not only does he provide excellent service, but he is very easy to deal with and is always level to your loyalty program -patient with us. We have 3 kids, with the youngest being 3, and Chris always greets the kids and talks your Visit 5 Times in the first 5
Weeks -- heck, after signing up
to them like they are adults. It makes the kids feels special, and they always mention it to us when
we visited 6 times in our first 7
Chris serves us. Excellent job and we will be back for sure in future for more of his outstanding hosdays. OK, we have 6 grand kids,
pitality.
but we both won. Thank you
Jeanne & Irish
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Guest Voice- Tammy was EXTREMELY nice to us and talked to us like we
were her friends. Her service was better than any other service I have received before. She truly was an amazing Waitress. Drinks were being refilled without
asking, she helped us pick what to eat, she kept on checking on us and she made us laugh constantly.
It was honestly PERFECT service and made my trip to Red Robin totally worth coming back for.
Guest Voice- Fallon was absolutely phenomenal! She gave honest opinions about the food and made great recommendations based on what I
wanted. She brought me a much needed glass of water without me having to ask and she brought us extra lemons! We asked for a lot of things and she followed
through with the best enthusiasm. Coming in the last hour of the restaurant must be frustrating for the
workers after a long day but Fallon made our day and went above and beyond to give us the best customer service. I hope the next time I'm in Red Robin I get Fallon as my Server. I have to say I've been
going to Red Robin for years and can't recall ever receiving such great service. Definitely a memorable night!
Guest Voice- Our Server, Byron, chatted with my kids and made
them feel very special. He did not rush them even though they were taking their sweet time picking what they wanted from the menu. Byron friendly teased my son
after he found my son had exchanged his burger with me. Undoubtedly, this was one of the best Red
Robin experiences I have had in years.
Guest Voice- Our server, Chris, recognized I had just come in from
the cold, and offered to bring me a hot drink, then he also brought
water without asking. He was very friendly, even though I was a bit grumpy, he didn't let it
faze him. He made a great menu recommendation, and he helped to turn my day around and made my
dinner really nice.
Victoria: The other day Victoria
had an older gentlemen (Ben),
come into the restaurant looking
for a phone to contact his sister in
town. He had come all the way
from Powell River to visit her but
left her contact information at
home. Vivian, one of their Superstar Servers, was waiting to start
her shift at the bar and began
helping him with his search. After 3 attempts on the spelling of
his sister’s last name, she decided
to get Kyle, Wickedosity Manager (don’t bother looking it up
cause he’s the definition), who
called the Legion in Powell River, where a friend of the guest
was having Easter dinner. They
got a contact number for his
brother in Nanaimo, who referred
them to his son-in law’s cell
phone in Victoria, who referred
them to his daughter’s home
phone number, whom he was to
visit. After an orange juice and
clam chowder (which he decided
was delicious), they got a hold of
Roberta (said daughter) and the
address. Turns out he had only
missed it by 1 block! The team
took care of his meal and he returned with his grandkids days
later to thank them again for their
help!
Burnaby: Superstar Server
(Yvonne), had one of her regular
guests come in the other night.
Although they were seated in a
different section, Yvonne went
over to say “hi” and learned that
they had just welcomed their
second child into the world. The
MOD took care of their dessert to
celebrate Baby Liam! Way to
create a connection Yvonne!
Kelowna: The other day Cole,
Cold Side Cook, noticed that the
tzatziki wasn't up to spec and
brought it to the KM’s attention;
they immediately requested new
product from their supplier so
they could continue to serve the
best quality to their guests.
15
(An email from friends of Chris Stephens)
I wanted to let you know that I just had the best experience at a Red Robin ever, even better
than the times I’ve been in with you and they knew you were there.
Alysha, her teammate, Claire Siderman and I had just flown in from US Freestyle Nationals at Stratton Mountain, Vermont, and wanted
a quick bite before driving back to Sun Valley. From the moment we walked in it was perfection. A friendly greeting, quick seating and
a drink order from Jacquelyn. She gave us the right amount of time to figure out the menu as it was Claire’s first time in and then she
asked us if we wanted “a little pink”. I said yes, medium rare and she gave me a polite education: “we can’t do medium rare but a little
pink is medium and no pink is medium well.” Here is where it got impressive. The food comes out timely but evidently Jackie was busy
so the big guy, who I complimented last time I was in but can’t remember his name now, brings out the food asks if we need anything
else, yes another lemonade, bang it’s there and he’s gone. The ketchup runs out and I look up and there’s the bus boy, tall strong kid,
muscles like a rock climber, and he quickly brings more. Jackie comes by a little latter to check on everything, we’re fine. And for whatever reason, the food is the best I’ve had to date at RR. I haven’t been a fan of your sweet potato fries but this time they’re great. I tend
to like small fries more than the big steak fries you serve but they were so good today I ate half of Alysha’s. Special bacon, mushroom,
cheeseburger on the box was awesome.
Besides the staff nailing everything I have always watched you look for when we drop in to an RR, the really impressive thing I saw today was the seamless teamwork. None of the “my tables, your tables” stuff, just flowing teamwork to provide the best customer service
possible. Very refreshing after just coming back from New York. Kudos to Park Center Red Robin and congratulations on building such
a fine organization. I hope the rest of the stores are trying to achieve this level of customer satisfaction.
Dan,
I wanted to email you and apologize for my daughter throwing up last Saturday night. I was pretty embarrassed. We let her have too much chocolate milk. But I wanted to thank you for your service and
help. None of the staff seemed put out by the situation and they were very helpful. I try to train my staff to act the same way and I hope I
can be as successful as you. Thank you for your help. Have a great day.
served it on
Danielle was getting our drink orders. My husband wanted Mountain Dew, which is not a part of Red Robin menu. She actually went across the street to the next venue and bought a can of mountain dew and
ice to my husband! What the heck?! I've NEVER had this before. I was so shocked and pleased! SHE IS AMAZING.
My husband and I were on our way to our first Blackhawks game. John was our waiter and he was very timely
about everything making sure we made it to the game on time. He also gave us all kinds of things to look for
when we got to the game. Seeing all the sports memorabilia at the United Center made our first trip there very memorable.
16
Cottonwood
Broke AM record 3/24 with $10,003 and daily record 3/24 with $17,445
Rio
Broke period sales record in P1 with $238,949 (Past record P7 2007!!!)
Broke period sales record with $261,376 in P3 and PM record 3/23 with $9,942
Broke hourly record $2344.00 new hourly record is $2776.32.
Period
Sales
Location
Burnaby
#270
Metrotown
#275
Coquitlam
#279
Parkwood
#291
Victoria
#276
Whitemud
#274
Location
Parkwood
#291
Victoria
#276
Previous
Weekly Sales
Current
Location
Previous
Current
$166,065 Metrotown $85,453
$93,213
P4/12
#275
P1/W1/10 P1/W1/12
$303,088 $305,730
Langley
$85,414
$79,419
P4/12
P9/09
P1/W1/11 P1/W1/12
$191,968 $197,586 #284
P2/12
P3/12
Abb
$62,260
$61,197
$162,891
P1/12
$220,397
$232,884 #287
P1 W 1/06 P1/W1/12
P4/12
P3/12
Coquitlam
$56,714
$58,456
$358,363 $366,719 #279
P1/W1/10
P1/W1/12
P4/12
P9/10
Guildford $79,000.00 $ 79,770
$336,346 $357,885
#288
P 1 Wk1/06 P1/W1/12
P3/12
P1/12
Kelowna
$63,804
$61,406
AM sales
#285
P9/W1/09 P1/W1/12
Previous
Current Parkwood
$65,073
$64,803
$7,618 #291
P9/W4/11 P4/W1/12
$6,973
Sept.3/11
10/12
Victoria
#276
$104,271
$108,672
P1/W1/11 P1/W1/12
$10,972.00 $11,023.00 Clareview
$95,849
$87,759
Dec.26/11 Dec.27/11 #290
P4/W2/11 P1/W1/12
West Ed
#278
$81,116
P4/W2/11
Daily Sales
Location
Whitemud
#274
Parkwood
#291
Victoria
#276
Location
Kamloops
#282
Victoria
#276
West Ed
#278
Whitemud
#274
$82,708
P1/W1/12
Idaho Falls-84%
Lincolnshire 78%
Capilano-71%
Prince George-68%
Meridian-90%
Guildford-79%
Robson-67%
Westpark 83%
17
Current
$20,096
$21,571
P12/W2/11 P3/W4/12
$14,003
$13,352
March
10/12
Nov.19/11
$19,533
$19,498
March 6/10 April 6/12
PM sales
Whitemud
$101,350
$88,241
#274
P4/W2/11 P1/W1/12
Nampa 78%
Previous
Previous
$8,012
July 8/11
Current
$8,279
P3/
W4/12
$10,707
$11,033
P8/W1/11
P4/W1/12
$9,287
$9,331
P3/W4/11 P3/W4/12
$11,035
$11,468
P3/W1/12
P3/W4/12
GREENWOOD VILLAGE, Colo., May 27, 2011 – The search has ended! Red Robin Gourmet Burgers, Inc. (Red Robin) and its Chief
Executive Officer, Steve Carley, have found their first-ever Chief Burger Officer (CBO) after an intense search for the position that took
place in honor of National Hamburger Month in May. Today, Michael Morrison from Spanaway, Wash., was named the winning candidate to hold the honorary CBO title. Morrison’s stand-out application was chosen from more than 7,200 burger-lovers who were vying to
fill the inaugural CBO position.
“Being named Red Robin’s first-ever Chief Burger Officer is a huge honor that gives me the platform to further proclaim my love for the
restaurant as an official brand ambassador,” said Morrison. “From my first Red Robin experience during a fundraising car wash in high
school to my son’s birth in a Red Robin parking lot, I have developed a passion for Red Robin that goes beyond the burgers and reaches
to some of my life’s most memorable moments.”
In his role as CBO, Morrison will fly to Denver to visit Red Robin’s headquarters and enjoy the executive perks that come with his new
title, including a business lunch with Red Robin CEO Steve Carley and time in the Red Robin kitchen learning the art of the Smiling
Burger with Red Robin’s executive chef, Dave Woolley.
“Michael went above and beyond to prove he has what it takes to deserve the title of Red Robin Chief Burger Officer,” said Carley. “Not
only is Michael a burger aficionado with a 20-year track record of advocating Red Robin as the burger authority, but his love for Red
Robin extends far beyond that of the average gourmet burger fan.”
Throughout the application process, Morrison encouraged friends, family and fellow burger-lovers
to vote for him to win via an array of social networking sites, including through his personal Facebook page as well as the Red Robin official Facebook page. The extensive lobbying paid off, and
while the CBO appointment was ultimately made by a team of Red Robin executives, Morrison
received 6,899 votes, making him a standout candidate with the selection committee.
In addition to the trip to Red Robin’s corporate headquarters, Morrison will also receive the following as the inaugural CBO: His name, photo and new CBO title prominently displayed “in
lights” on the NASDAQ stock exchange Marketsite Tower in New York City’s Times Square; this
happened this morning, Friday, May 27, during the morning rush hour.
An Apple® iPad2
Red Robin burgers for a year*
Red Robin swag, including: a personalized Red Robin chef coat and hat; corporate desk nameplate; Red Robin-branded pad folio and pen; an official “Job Offer Letter”; and other executive perks
Michael Morrison's visit!
“They were VERY impressed
with the decorations and the
Poutine. Oh, and they busted
me on "eh"... haha
If you haven't met him yet he's
a super nice guy and VERY
dedicated to Red Robin. I invit-
ed them back for a
tour of Victoria's
breweries with myself and they may
just take me up on
my offer!”
Cheers, Kyle
AGM—Victoria
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Sparks: Ally made a connection with a little boy and now
when their family comes in, he
runs to her to give her a hug.
On their last visit he offered to
buy her some food (himself)
because he wanted her to sit
with them.
Sparks: Erin and Ryan got the
toys that were stuck in the claw
machine out and gave them to
the kids that were trying to get
them when they got stuck.
Reno: A little girl at one of
Lindsey's tables wanted to play
games in the game room but her
parents didn't have any quarters. Lindsey gave the little girl
a dollar in quarters to go play,
needless the girl, and her parents, were ecstatic!
Carrie Fannin– Currently
completing our paperwork for the 2012
Yummm Run and have met with our new contact to expand our relationship with the Boise
Hawks.
Red
Robin Canada—
Vernon’s 1st birthday!
Canada
Day
Kelowna’s Fat Cat Parade
Jeff Baranco—Regional Operations Director Mach Robin
Born May 9th, 2012—Jeff and Amy Baranco welcome Braxton Aaron Baranco. Braxton is a perfect 7lbs 9ozs and 20.5”
long.
Congratulations Jeff and Amy and welcome baby Braxton!
Ryan Schatz—Assistant Manager, Kelowna Red Robin
Please join us in welcoming our newest little bird to the Red Robin Restaurants of Canada Kelowna Team!
Logan Peter Schatz was born Super Bowl Sunday, February 5th, 2012 at
1:16pm. A petite 7lbs 15oz, Logan has a few more pounds to go before his
start as Quarterback. Logan, who was an impressive 21 inches at birth, is
such a heavy sleeper that his arms and legs dangle when being carried to his
bed!
Ria, the family dog, is still adjusting to the new arrival; however, she is constantly on guard with every noise and movement Logan makes, clearly stating her protective duties.
Everyone’s settling in nicely at home and reported happy, healthy and sleep deprived!
A big congratulations to Ryan, Megan (Ryan’s wife and new Mama) and Ria and welcome Baby Logan!
19
Abbotsford: Kyle is a “Make a
Wish Kid” who lives in Abbotsford and wanted to go to
Red Robin for dinner as it’s his
favorite place to eat. The team
was fully ready with a table for
the entire family and balloons
galore to make them all feel
welcome. Rebecca, their server,
found out that his wish was to
go to Disneyland and they were
heading there soon. Rebecca
took it upon herself to re-word
one of the birthday songs to fit
with him being able to have his
wish come true and go to Disneyland. They were blown
away! The mom had tears rolling down her cheeks and was
truly amazed that the entire
staff working that night came to
sing Kyle their new song.
Burnaby: A guest approached
Kevin, Bartender Extraordinaire, to ask if there were any
mints. Kevin went back into the
staff area and grabbed a piece
of his own gum for the guest!
She had a good laugh and was
so appreciative!