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5 Key Security Trends for Databases • Refund Automation
Empowering
t h e Wo r l d o f
Higher Education
O c t o b e r 2 0 07
FAST-TR
Lead ACK
Help on
the Run
e
Workshrsohip
ps
INSIDE!
p. 59
SERVICES GO MOBILE!
www.campustechnology.com
Schools rush to offer students mobile
textbook, pizza, and grocery delivery—
even campus shuttle bus tracking.
The question is: Do the kids want it?
The Hybrids Are Here…
ePortfolios team up with Social
Networking to make the dream
of lifelong learning and career
power a reality. page 32
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1 in 3 students
*
uses Hotmail.
Now it’s the official campus
e-mail for more universities.
With Windows Live™ @ edu you can offer students and alumni
what they want: a free e-mail address for life with 5 GB of storage
and enough features to be their primary account. You can even
have a custom domain name selected by your institution.
Why are more universities going Live?
More and more leading schools are choosing Windows Live @ edu
for Windows Live™ Hotmail®, instant messaging, mobile alerts, and
more of the things that keep a campus connected.
“The ease of use is amazing, the
overhead is very minimal, and once
deployed there’s no maintenance.”
—Diane Leblanc, IT Architect, Canadore College
Hear why Ball State University, Canadore College, and
William Carey University use Windows Live @ edu for
their official student and alumni e-mail.
Visit: get.live.com/edu/schools
* comScore Networks 2007 usage data on U.S. university and college students
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Contents
vol. 21 no. 2
October 2007
In This Issue
6
Seen & Heard / The New Tech Consultants
8
Events
10
CT Online
12
CT Briefs
14
CT Industry
50
CT at the Show / Campus Technology 2007
56
CT Solutions
63
Advertiser Index
64
College/Company Index
66
TechKnowledgy / Crossword
JAFARI TALKS EPSILEN and
ePortfolios will never be the same.
32
Features
Focus
16
Hardware & Software / Note-taking
24
Auxiliary Services >>
Help on the Run
by Charlene O’Hanlon
20
COVE R STORY
Are your campus’s auxiliary services as mobile as your
students now are? Take a look at what your competition
is offering these days...
IT Funding / Automating Finance
by John Moore
43
32
ePortfolio Technology >>
ePortfolios Meet Social Software
It’s the age of the ePortfolio and social software hybrid.
Here’s what you need to know to get ready for the next
wave of collaborative Web 2.0 technologies.
43
Data Security >>
Peace (of Mind) in Our Time
Five key security trends will reshape how your university
will defend and protect its databases in 2008 and
beyond. Get the inside scoop here.
IT’S TIME for victory over
your most dreaded
security nightmares.
4
CAMPUS TECHNOLOGY | October 2007
What’s coming after wikis and blogs?
Don’t miss the new Campus Technology
Winter 2007 immersive workshops, to find out.
Grab the Early Bird rate by November 2! Page 59.
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231,000 payment records exposed. And counting.
It’s time to get in the
FreeZone
TM
When campus commerce meets compliance, you know you’re in the FreeZone. TouchNet’s software,
hosting and Seek-N-Secure™ technology clear the way to a secure payment environment and an
unsurpassed level of electronic services. So what are you waiting for? It’s time to get in the FreeZone.
For a complimentary survival guide, visit www.touchnet.com/freezone.
|
W W W. T O U C H N E T. C O M
B I L L + PAY M E N T
CASHIERING
800.869.8329
PAY M E N T G AT E W AY
MARKETPLACE
© 2007 TouchNet Information Systems, Inc. All rights reserved.
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SEEN&HEARD
www.campustechnology.com
volume 21 no. 2
EDITOR-IN-CHIEF, EDUCATION TECHNOLOGY GROUP
Katherine Grayson
EDITOR Mary Grush
The New Tech
Consultants
MANAGING EDITOR Rhea Kelly
If you haven’t sought them out yet, now’s the time:
They’re your peers, and they’re ready to share.
WEB DEVELOPER Ujwala Hassan
which challenges higher ed would face
as it struggled to embrace change.
Happily, much of academia has not
only “caught up” with mainstream
America but, because the youth of this
planet are now clearly driving technology use and advancement worldwide,
many institutions of higher education
are leading tech innovation and are
recognized as the proving grounds for
new technology use. They have to be;
their constituency now arrives on campus with that expectation.
All of this brings me back to the issue
of consultant use; to the realization that
someone may have specialized knowledge that we do not possess but need.
And while there are indeed institutions
using tech innovation to not only function better, but to attract greater numbers of better qualified students, there
are more colleges and universities still
in need of solid direction and guidance.
And they need that help quickly.
The good news is that the
academic legacy of collaboALL-NEW EVENT! Don’t miss your one-on-one with
ration now extends to tech
“The New Tech Consultants” at Campus Technology
leadership: Campuses innoWinter 2007: two-and-a-half days of fast-track, all-day
vating with technology are
workshops in eight key technology leadership areas.
today’s best consultants for
San Francisco, CA, Dec. 10-12. See page 59.
schools everywhere and, toously unimaginable. I added that under- gether with established tech consultanstanding the critical role of technology cies, they are eager to share what they
would be key to that challenge. Many know. As an IT leader on your own camcollege administrators were very angry pus, it falls to you to seek out these “new
consultants,” spend time with them, visit
with me. Possibly, some still are.
But the fact is that for so many years, their campuses, and then model and
higher ed lagged well behind corporate fine-tune their exploits for your own conAmerica in technology use and exploita- stituency. New students are on your
tion. For those of us coming out of the campus right now, and they are counting
corporate sector, this fact made us on a tech-forward institution.
seers: We could predict with some —Katherine Grayson, Editor-In-Chief
What have you seen and heard?
accuracy what direction technology
would next take on US campuses, and Send to: kgrayson@1105media.com.
bout eight years ago when I
moved from covering technology
in corporate America to reporting
on its use in higher education, I was surprised to discover that though the US
business sector relied heavily on the use
of technology consulting to meet challenges and move companies and end
users forward, higher education did not.
The reasons for the aversion to bringing
in “outsiders” were many and, frankly,
just the idea of opening hallowed halls
to interlopers was enough, in many
instances. But at that time, much of the
reluctance centered on the notion that
colleges and universities were not businesses, and students were not customers or consumers. In fact, I can recall
being lambasted when, in an early editorial for another higher education publication, I suggested that students were
indeed customers, and predicted that
colleges would be competing for those
consumer constituents on a level previ-
A
6
CAMPUS TECHNOLOGY | October 2007
EXECUTIVE EDITOR, WEB Dave Nagel
eCONTENT EDITOR Kanoe Namahoe
eMEDIA COORDINATOR Judi Rajala
WEB DESIGNER Brion Mills
PROJECT EDITOR Geoffrey H. Fletcher
SENIOR CONTRIBUTING EDITOR Matt Villano
CONTRIBUTORS John Moore, Charlene O’Hanlon,
Joseph C. Panettieri, John K. Waters
CREATIVE DIRECTOR Scott Rovin
GRAPHIC DESIGNER Erin Horlacher
PRODUCTION MANAGER Julie Lombardi
ASSOCIATE PRODUCTION COORDINATOR Jennifer Shepard
818-734-1520 x112 phone
818-734-1528 fax
MARKETING DIRECTOR Kay Heitzman
MARKETING MANAGER Karen Barak
AUDIENCE MARKETING MANAGER Annette Levee
PRESIDENT & CEO Neal Vitale
CFO Richard Vitale
EXECUTIVE VICE PRESIDENT Michael J. Valenti
MANAGING DIRECTOR Dick Blouin
MANAGING DIRECTOR Ellen Romanow
VP, FINANCIAL PLANNING & ANALYSIS
William H. Burgin
VP, FINANCE & ADMINISTRATION
Christopher M. Coates
VP, AUDIENCE MARKETING & WEB OPERATIONS
Abraham M. Langer
VP, INFORMATION TECHNOLOGY
Erik A. Lindgren
VP, PRINT & ONLINE PRODUCTION
Mary Ann Paniccia
CHAIRMAN OF THE BOARD Jeffrey S. Klein
REACHING THE STAFF
EDITORS can be reached via e-mail, fax,
telephone, or mail. A list of editors and contact
information is at www.campustechnology.com/
mcv/inprint/contacteditorial/.
E-MAIL is routed to individuals’ desktops.
Please use the following form:
firstnameinitial,lastname@1105media.com.
Do not include a middle name or middle initials.
TELEPHONE The switchboard is open weekdays
8:30 am to 5:30 pm, Pacific time. After 5:30 pm
you will be directed to individual extensions.
(818) 734-1520 phone; (818) 734-1528 fax
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When people collaborate, just about
anything is possible. And nowhere is
that more true than in higher education.
Technology issues, growing user
requirements, shrinking budgets, and
other obstacles may get in the way.
But with the help of talented experts,
powerful software, and the right tools,
you can hammer out solutions for every
conceivable challenge.
Datatel® is helping hundreds of institutions
construct truly collaborative campus
environments, so they can engage their
constituents in the ActiveCampus®
Experience — a remarkable state of
cooperation and efficiency where information flows easily, users overcome barriers
with ease, and job satisfaction soars.
Learn more about the ActiveCampus
Experience and how Datatel can help
your institution construct a collaborative
campus environment at
www.datatel.com/collaborate
www.datatel.com/collaborate
1.800.DATATEL
1007ct_Mast2
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U PCOM I NG EVE NTS
EDITORIAL ADVISORY BOARD
October
OCT 3 - 5
Eduventures
Managing the Student Life Cycle
(www.eduventures.com/mslc5.cfm)
San Diego, CA
OCT 7 - 10
Association for Computing Machinery Special Interest
Group on University and College Computing Services
2007 SIGUCCS Fall Conference
(www.siguccs.org/Conference/Fall2007)
Lake Buena Vista, FL
OCT 14 - 17
Association for Communications Technology
Professionals in Higher Education
2007 ACUTA Fall Seminars
(www.acuta.org/events/seminars/fse07.cfm)
Minneapolis, MN
OCT 15 - 19
Association for the Advancement of Computing
in Education
E-Learn 2007
(www.aace.org/conf/elearn)
Quebec City, Quebec
NOV 8 - 10
College and University Professional Association
for Human Resources
CUPA-HR National Conference and Expo 2007
Evolution to Revolution!
(www.cupahr.org/conference2007)
Baltimore, MD
NOV 11 - 14
League for Innovation in the Community College
2007 Conference on Information Technology
(www.league.org/2007cit)
Nashville, TN
NOV 11 - 15
Oracle
OpenWorld 2007
(www.oracle.com/openworld)
San Francisco, CA
NOV 13 - 14
Kuali Foundation
Kuali Days V
(www.kuali.org/events/kualidays-v.shtml)
Tempe, AZ
December
OCT 18 - 22
Consortium of College and University Media Centers
2007 CCUMC Annual Conference
(ccumc2007.at.ufl.edu)
Gainesville, FL
DEC 4 - 7
Sakai
8th Sakai Conference
(www.sakaiproject.org)
Newport Beach, CA
OCT 28 - 31
National Association of College Auxiliary Services
NACAS 39th Annual Conference
(www.nacas.org/content/navigationmenu/
education2/annualconference/default.htm)
Las Vegas, NV
DEC 10 - 12
Campus Technology Winter 2007
Technology Leadership in Practice
(www.campustechnology.com/winter07)
San Francisco, CA
OCT 28 - NOV 2
The Data Warehousing Institute
TDWI World Conference—Fall 2007
(www.tdwi.org/education/conferences)
Orlando, FL
January 2008
CIO
Rochester Institute of Technology
GEORGE R. BOGGS
President & CEO
American Association
of Community Colleges
MARK S. BRUHN
Chief IT Policy & Security Officer
Indiana University
RON DANIELSON
CIO
Santa Clara University
RICHARD H. EKMAN
President
Council of Independent Colleges
LEV S. GONICK
VP for Information Technology
Services & CIO
Case Western Reserve University
MARY JO GORNEY-MORENO
Associate VP, Academic Technology
San Jose State University
M.S. VIJAY KUMAR
Assistant Provost & Director
Academic Computing
Massachusetts Institute of Technology
MARGARET MCKENNA
President
Lesley University
FRED MOORE
President
Buena Vista University
EDUARDO J. PADRON
November
JAN 4 - 7
The Council of Independent Colleges
2008 Presidents Institute
Revaluing Higher Education
(www.cic.edu/conferences_events/presidents/
2008.asp)
Marco Island, FL
NOV 3 - 6
The Council of Independent Colleges
2007 Chief Academic Officers/Chief Financial
Officers Institute
(www.cic.edu/conferences_events/caos/2007.asp)
Philadelphia, PA
JAN 11 - 16
American Library Association
2008 Midwinter Meeting
(www.ala.org/ala/eventsandconferencesb/
midwinter/2008)
Philadelphia, PA
NOV 7 - 10
Stamats
Generating Successful Interactive
Marketing Strategies
(www.stamats.com/events/eventdetail.asp?
eventID=48)
San Diego, CA
8
DIANE BARBOUR
CAMPUS TECHNOLOGY | October 2007
President
Miami Dade College
JOEL SMITH
Vice Provost & CIO
Carnegie Mellon University
BRIAN D. VOSS
CIO
Louisiana State University
BARBARA WHITE
CIO & Associate Provost
University of Georgia
EDITORIAL OFFICE
>> For more events, go to:
www.campustechnology.com/mcv/events/
eventcalendar/
>> To submit your event:
Send an e-mail to Rhea Kelly
(rkelly@1105media.com)
9121 Oakdale Avenue, Ste. 101
Chatsworth, CA 91311
818-734-1520 phone
818-734-1529 fax
Project1
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Smart academia
and SmartLabels.
Classroom, lab and library asset management, student and faculty
ID, or IT inventory tracking. Whether you are a small private institution or
a large public university, when the needs of higher education require labeling,
the Smart Label Printer ® from Seiko Instruments is the smart choice. Easily create
custom labels with 1-D and 2-D bar coding, such as Codabar, Code 128,
EAN-13, PDF417 or Data Matrix, using our bundled Smart Label software.
Libraries
Print ID cards, badges
or parking passes using
high-density symbology
with paper SLP-FCS2
or adhesive SLP-NB,
SLP-NR and SLP-SRL.
Simply plug the printer into your PC or Mac ®, via the built-in USB
or Serial port, and print labels quickly, as fast as one label per
second, in legible, machine-scannable 300 dpi. Savvy schools
are choosing the hassle free Smart Label Printer thanks to our
clean, quiet, inkless, direct thermal printing. Choose from three
great printer models and our expanding line of SmartLabels ™.
See all the Smart Label products at
www.siibusinessproducts.com
or at our authorized resellers.
Classrooms
Mark equipment with
durable labels using
moisture, tear and
smear resistant
SLP-TMRL or SLP-TRL.
Bookstores
Create gift certificates,
vouchers and secure
coupons using SLP-DIA
with tri-level security.
Media Labs
Differentiate cabling
with SLP-35L, SLP-27210
or SLP-JEWEL.
© 2007 Seiko Instruments USA Inc. All rights reserved.“Smart Label Printer” is a registered trademark and “SmartLabels” is a trademark of Seiko Instruments USA Inc.
“SII” and “SII” logo are registered trademarks of Seiko Instruments USA Inc. All other brands and trademarks are the property of their respective companies.
SeikoSmartCampusTechMar07.indd 1
2/14/07 9:01:06 PM
1007CT_online
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CT Onl ne
www.campustechnology.com
One More Year, and
‘The Technology Is [Still] the
Easy Part!’
One of the more challenging
parts of working within a higher
ed institution, especially in the
IT arena, is coping with what students “bring with them” to campus. www.campustechnology.
com/articles/50007
Case Studies
& Interviews
University of Delaware
Responds to Classroom Clickers
At the University of Delaware,
with nearly 20,000 students,
clickers are not only engaging
students during class, they’re
starting to be used for homework assignments and as
campuswide polling devices.
www.campustechnology.com/
articles/49681
How Dartmouth Produces
Video Podcasts
With an $8,000 investment,
Dartmouth College’s (NH)
Department of Physics and
Astronomy has set up the capability to provide video podcasts
for courses that enable students
to watch lectures they may have
missed or that warrant review.
www.campustechnology.com/
articles/49839
10
www.campustechnology.com/mcv/resources/webinars/
LIVE!
October 9: Class Capture
Best practices for driving enrollment and student
performance.
October 11: Student Lifecycle Management
Boost student recruitment, retention, and
engagement efforts with CRM.
October 18: Moodle
Tactics for using Moodle to improve teaching,
learning, and collaboration.
November 1:
Unified Communications
Keys to improving productivity and communication
across myriad devices
and applications.
Live event dates are subject to change. Please check our website
for updated webinar listings.
NEED TO KNOW
Hacksaw Cuts Road Warriors
After checking into the conference hotel two days
early, I proceeded to the hotel’s business center
where I briefly plugged
my USB flash drive into
each of the computers
available to guests.
The next morning, I checked out of the conference
hotel, because many of the arriving conference
attendees might have recognized me as the CTO
of their primary competitor. That evening, I began
checking a bogus e-mail account that I had set up
earlier, and, sure enough, data were beginning to
come in. By the second day, it was all pouring in
so fast it was hard for me to keep up. The contents of any USB flash drive plugged into any of
the computers in the conference hotel business
center were being sent to me. By the end of the
conference, I had gigabits of confidential information from my company’s top competitor.
Fortunately, the preceding paragraph is fiction; I
really didn’t do that. But I could have, and that’s
scary. Read more at: www.campustechnology.
com/articles/49613
CAMPUS TECHNOLOGY | October 2007
You Told Us
Does your campus have a presence
in Second Life? (135 respondents)
80
70
70%
60
50
40
30
20
30%
10
0
YES
NO
Source: www.campustechnology.com
What Is the CIO’s Job,
Anyway?
The “new CIO” has a different
set of skills than was required
a decade ago. No longer
should the CIO or IT director be
expected to recite the seven
layers of the OSI model and
how each layer relates to the
others. www.campustechnology.
com/articles/49645
WEBINARS
Percentage of Respondents
Opinion
Weigh in on our latest poll at
www.campustechnology.com.
Top Stories
Queen’s U (Canada) Project to
Render ‘Touch Over IP’
USC Prof: Internet Will Soon
Be Overwhelmed by Video
Harvard (MA) Team Rehabs
P2P as eCommerce Platform
Notre Dame (IN) Speeds
Launch of Crisis Notification
System
On-Net Adds Audio Event
Alerts to Surveillance System
www.campustechnology.com/
mcv/news/
Security Focus
Virginia Tech Reports on IT
Performance During Shootings
An internal review of Virginia
Tech’s information and communications infrastructure in the
wake of the April shootings
found that the campus
telecommunication systems
were “dramatically stressed
during the initial response period but performed adequately.”
www.campustechnology.com/
articles/49963
Project2
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Page 1
The clear choice for more functionality.
And less cost.
MSRP
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See for yourself. The Lumens PS600 brings clarity to learning. At a better price.
• 12X OPTICAL ZOOM
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• ETHERNET CONNECTIVITY
• SPLIT SCREEN
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• PRE-SET, STEP ZOOM
The full-size PS600 Desktop Document Camera offers a lot of functionality. And a lot of value. Look
closely and you’ll see features like 22 fps for a super fast frame rate. Pre-set “step-zoom” at the push
of a button. Split-screen display capability for simultaneous comparisons. And optical head rotation of
90/180/270 degrees for increased convenience. Plus a comprehensive 5-year warranty. Add it all up
and the Lumens PS600 is an unbeatable solution. At an unbeatable price.
GET THE COMPLETE STORY AT: www.mylumens.com OR 866.600.8858.
Brilliance by design
© 2007. Lumens Integration, Inc. All rights reserved.
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CT Br efs
TECHNOLOGY HAPPENINGS IN HIGHER EDUCATION
NEWS
LEARN BEFORE YOU BURN.
This fall, the University of CaliforniaBerkeley mounted a “Learn Before
You Burn” campaign to warn its freshman class against downloading copyrighted music. In their first week on
campus, the students went through an
orientation on the penalties of illegal
downloading. Anyone caught illegally
downloading copyrighted files will be
removed from the university network
for a full week. Read more at www.
campustechnology.com/articles/49960.
INTERNET LIBRARY GETS A
NEW LIFE. With more than $600K
in funding from the US Institute of
Museum and Library Services’ Laura
Bush 21st Century Librarian Program
grant (www.imls.gov), the iSchool at
Drexel University (PA) is collaborating with the University of Michigan,
the University of Illinois at Urbana-
PEOPLE
A CLIR CHOICE FOR
RESEARCH. Michael Keller is
the new Senior Presidential Fellow
at the Council on Library and Information Resources
(www.clir.org). The
appointment with
CLIR will support
research that examines the recommenKeller dations of recent
cyberinfrastructure reports and
explores the roles and functions of
institutional repositories, digital
archives, and digital libraries. Keller
will continue to work from Stanford
University (CA), where he is university librarian and director of academic information resources. Read
more at www.campustechnology.
com/articles/49560.
12
Champaign, and Florida State
University to transform Drexel’s Internet Public Library (originally launched
in 1995; www.IPL.org) into a learning
laboratory for information science
students and faculty, and to develop
and maintain the site with updated
services that can help provide extensive hands-on digital librarianship
experience for information science
students. Eileen Abels, a professor
in Drexel’s College of Information
Science and Technology, points to IPL
as a “valuable public resource and
teaching tool,” with more than 12 million hits per month.
ALUMNI ARE CLICKING.
DREXEL U’s iSchool helps maintain the Internet
Public Library as a public resource and digital training
ground in information science.
Columbia Southern University (AL)
has launched a new “CSU Click” online
service for its alumni. The service provides social networking functionality
for the school’s grads so they may
blog, share photos, and network about
their careers and current interests with
more than 9,000 CSU alums.
tem will be operated by the National
Center for Supercomputing Applications (www.ncsa.uiuc.edu) and its academic and industry partners in the Great
Lakes Consortium for Petascale Computation. Read more at www.campustechnology.com/articles/49781.
TUNED IN TO HISTORY.
GETTING THE MESSAGE OUT.
The State University of New YorkMaritime College is offering two new
online courses this fall that were
developed in collaboration with The
History Channel (www.history.com).
Both courses are based around History
Channel television series content and
will be offered for credit, marking the
first time the TV channel has developed content for college credit.
Wayne State University (MI) has
launched a broadcast service that can
send emergency alerts or other informational messages directly to student
and faculty cell phones, e-mail
addresses, or IM accounts, based on the
individual’s choice of message services.
The cell phone method is proving to be
the most popular for emergency notification, comprising nearly 75 percent of
the signups for emergency messages,
say WSU administrators. Deputy CIO
and Director of IT Support Services
Patrick Gossman adds that the system
does not require Wayne State’s 33,000
students to switch cell phone providers
in order to take advantage of the service, as it works with 69 service
providers currently operating in the
Montclair area.
BLUE WATERS RUN FAST.
$208 million from the National Science
Foundation (www.nsf.gov) will help the
University of Illinois at Urbana-Champaign build the “Blue Waters” computer, which is expected to go live in 2011
at petaflop speeds—a new class of computation capable of more than 1,000
trillion operations per second. The sys-
CAMPUS TECHNOLOGY | October 2007
For daily higher ed news, go to campustechnology.com/mcv/news/
Project20
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Page 1
Because you’re an A/V professional
and not a babysitter.
Between classrooms, meeting rooms, auditoriums, studios and lecture halls – and the
equipment that goes in them – you already have a lot to take care of. So we developed
a projector that takes care of itself. Presenting the Panasonic LCD F100 Series. A bright,
shining symbol of low-maintenance innovation. For instance, our Auto Rolling Filter
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last payment. There is a $100 title transfer fee at the end of the term. Payments are subject to applicable sales tax.
©2007 Panasonic Projector Systems Company,
Unit of Panasonic Corporation of North America.
All rights reserved.
PA_FIAV 09/07
1007ct_CTIndustry
9/19/07
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Page 14
WHAT’S HAPPENING IN TECHNOLOGY SECTORS
NEWS
POWELL TO POLYCOM. Unified
collaborative communications vendor
Polycom (www.polycom.com) has
appointed Marci Powell
as global director of
higher education. Currently, Powell is also
serving as president
elect of the United States
Distance Learning Asso- Polycom’s
Powell
ciation (www.usdla.org).
NEXT-GEN SEARCH. Indiana
NOW PRES & CEO.
Datatel (www.datatel.
com), a provider of technology solutions and
services for higher ed,
has announced that
company President John Speer
now CEO
Speer III has taken on
the added role of CEO. A 23-year Datatel veteran, Speer has also served as
the company’s COO.
NEW ACUTA OFFICERS. Walt
Magnussen, telecommunications
director at Texas A&M University, is the
new 2007-2008 president of the Association for Communications Technology
Professionals in Higher Education (www.
ACUTA.org). Magnussen is joined by
four other newly elected officers:
Corinne Hoch of Columbia University
(NY), president-elect; Riny Ledgerwood
of San Diego State University, elected to
a second term as secretary/treasurer;
Randal Hayes of the University of Northern Iowa, re-elected as director at large;
and Sandy Roberts of Wellesley College
(MA), newly elected as director at large.
E&I VP. E&I Cooperative Purchasing
(www.eandi.org) has promoted Gary
Wilson from director, Knowledge
Resource Department, to VP of educational markets. In his new role, Wilson
will spearhead E&I’s face-to-face
engagement with senior administrative
staff at colleges and universities.
14
CAMPUS TECHNOLOGY | October 2007
University and search engine company
ChaCha (www.chacha.com) have
entered into a strategic alliance
for research, development, and
services for the next generation of
internet search tools and practices.
The partnership will incorporate
the collective knowledge and
experience of the university’s
library and information technology
staff into ChaCha’s new search
engine architecture, which combines machine-based search with
human guides who help bring
focus and precision to the search
product. To launch the alliance, IU
and ChaCha are collaborating on
several projects for implementation
as early as the fall semester; underway immediately is the addition of
ChaCha as the power behind IU’s
search portal (search.iu.edu). When
IU students and faculty use the service, IU guides will be vetting and
voting upon the instant search results,
and will be available for information
seekers’ interaction via live chat.
Read more at www.campustechnology.
com/articles/49582.
RESEARCHING 4G. Communications giant Nortel (www.nortel.com)
is teaming up with a number of
universities around the globe, in a
research effort aimed at driving 4G
mobile broadband technologies. In
its investigations with the partner
universities, Nortel hopes to improve
spectral efficiency and decrease
time to market for the company’s
4G mobile broadband solutions which
include Mobile WiMAX (IEEE
802.16e) and the Long Term Evolution and Ultra Mobile Broadband
cellular standards.
Courtesy of Indiana University
PEOPLE
NOW FEATURING ChaCha internet search
guides: IU’s Herman B Wells Library.
M&A, Etc.
SAAS FOR NONPROFITS.
Blackbaud (www.blackbaud.com), a
provider of software and services for
nonprofit organizations, has acquired
eTapestry (www.etapestry.com), a
provider of on-demand solutions built
for nonprofits (eTapestry’s flagship
product is an on-demand fundraising
solution). The strategic move positions Blackbaud to capitalize on the
expected growth of software as a service (SaaS) in the nonprofit sector.
COMMUNICATIONS MERGER.
Bluesocket (www.bluesocket.com), a
provider of open enterprise mobility
solutions, has acquired open source
VoIP solution provider Pingtel (www.
pingtel.com). The companies will unite
their product development efforts,
channel partners, and end-user base.
Pingtel’s session initiative protocol- or
SIP-based unified communications
technology will form the basis of Bluesocket’s fixed mobile convergence
solution to manage call hand-off
between cellular and enterprise WiFi
networks. Bluesocket will accelerate
the open source development championed by Pingtel, including full support
for the sipXecs open source project
and the SIPfoundry (www.sipfoundry.
org) open source community.
For daily industry news, go to campustechnology.com/mcv/news/
Project1
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1007CT_HardwareSoftware
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H A R D W A R E & S O F T W A R E charlene o’hanlon
Note-taking
Cleans the Slate
When it comes to classroom collaboration, instructors are turning
to new note-taking tools that free them to present dynamically while
allowing their students to listen and interact, instead of scribble.
TIME WAS, THE ONLY WAY a student could obtain her
instructor’s class notes was to furiously copy them off the
board before they were erased— or else procure them
from a classmate, a questionable practice at best.
Fortunately, times have changed, and classroom collaboration— wherein teachers and professors actually seek out ways to share their class notes with
their students— is now the norm rather than the
exception. Hardware and software offerings
from vendors such as Tegrity (www.tegrity.
com) and Smart Technologies (www.smarttech.com) are making the access to and
exchange of information a good deal easier.
Better Teaching, Better Listening
16
CAMPUS TECHNOLOGY | October 2007
THE SMART
SYMPODIUM
enables NIU faculty
to annotate lectures
with information
collected on the fly.
2007-2008 school year. The installations are part of the
NIU provost’s Smart Classroom Initiative, which was
designed to provide classrooms with advanced technology for the enhancement of students’ education.
So far, says Bollenbach, instructors have expressed their
enthusiasm for the new note-taking capability; they are generally thrilled with the ability to quickly and cleanly annotate
pre-developed lectures, and then send out the annotated
class material to the students. “Many are simply using it to
pull up a white page and utilize that the way they used to use
a chalkboard,” says Bollenbach, pointing to a simpler yet
effective method of classroom collaboration.
Janet Giesen, instructional design coordinator for NIU’s
Faculty Development and Instructional Design Center,
agrees that, for the most part, instructors across the campus
Copyright 2001–2007 SMART Technologies Inc. All rights reserved.
At Northern Illinois University, instructors and technologists are testing the classroom collaboration waters with
the Smart Sympodium interactive pen display products.
The DeKalb-based state university last year made the
decision to upgrade its “intelligent” classrooms (which
featured standard multimedia offerings such as projection
systems, CD and DVD players, and document viewers) to
include the interactive Sympodium displays, reports
James Bollenbach, media technical services head at NIU.
“We wanted to expand the use of our presentation
tools, and so we queried the instructors to see what they
wanted,” he explains. “One of the things they asked for
was additional annotative capability.” Simply put, the
instructors wanted to build upon their existing “static”
Microsoft PowerPoint (www.microsoft.com) presentations, or create altogether new learning plans with the use
of class notes and information collected on the fly.
In response to that need, technologists installed eight
Sympodium tablets in the spring of 2006, with a plan to
install a total of 106 campuswide by the beginning of the
Project3
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1007CT_HardwareSoftware
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HAR DWAR E & SOFTWAR E
are viewing the new classroom collaboration tool with interest. Though many of them may not have access to the equipment for a while, says Giesen, they are already seeing the
opportunities for sharing and enhancing communication with
their students.
“They recognize that this brings another dimension to their teaching,” she offers,
pointing out that although the majority of
faculty on campus are already using some
form of interactive software, next to the
new breed of tools, “it’s becoming static.”
The ability to save their class notes is a
feature instructors are particularly excited
about, Giesen says. “Often, [because a
whiteboard or chalkboard has limited
space], the instructor is writing things down and erasing as
he goes. But the fact that the notes can be saved and sent
to the students is really dynamic,” she declares. “It also
lessens the necessity of students to take notes quickly.
Now they can listen and question more, and generally be
more interactive with the instructor and their peers.”
Still, she points out, she has had to caution overly zealous
instructors about the dangers of jumping into the new technology feet first. When they are training on the tools, “I ask the
faculty to first think about whether they really want to use it,
and whether they can [commit to] learning to use it seamlessly and effectively. Winging it doesn’t work with technology,” she insists.
engineering, is using collaborative note-taking tools not
only to enhance his instruction during class, but before
class, as well. Lindsey, who teachers senior- and graduatelevel design courses, uses the Tegrity Notes product in
conjunction with the Tegrity Campus class capture system,
Now, instructor notes can be saved
and sent to the class, allowing
students to focus on listening,
questioning, and interacting.
Clarity Before Discussion
At the Georgia Institute of Technology
in Atlanta, Stan Lindsey, professor of
AT GEORGIA TECH, instructors can record a streaming lecture for students
to view prior to class; then using Tegrity Notes, students can attach their
own notes to the lecture both prior to and during the actual class.
18
CAMPUS TECHNOLOGY | October 2007
to record a streaming lecture that students must view prior
to class. They then take a timed quiz online before class
begins. He uses the tools in this manner, he says, because
“then class is more interactive, and students don’t have to
concentrate so much on taking notes. They can focus more
on being a part of the discussion.”
The professor’s approach may be unique, but there’s a
method behind it: Lindsey acquired his knowledge of collaborative learning in the business world as owner of a
structural engineering firm— a career he pursued before
becoming a professor in the discipline.
“I had a lot of experience teaching people, and I found
that they liked streaming lectures. They
could see them whenever they wanted
to,” he explains.
Now in class, “Rather than furiously
taking notes while I stand up and
lecture,” Lindsey says, “students can
attach their notes and my own to the
lecture, in their own time. That way,
during class they can ask about the
things they didn’t understand in the
streaming lecture, and once they’ve
gotten the answers they need, they
can attach those notes as well, so that the part of the lecture
that confused them previously now makes sense. They
come in prepared and I can then quiz them before we even
get started on the lesson. And that really gets their attention,
because the online tests count for a substantial portion of
their grades.”
While it may seem like a lot of pressure, Lindsey says the
students like the setup. “They love it, actually. They can view
the lesson multiple times, at their convenience, and they’re
not pressed to take tough notes.”
Note-taking and testing designed to leave the academic
forum open for free exploration? What a novel idea.
Charlene O’Hanlon is a New York-based freelance writer
specializing in technology products and services.
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IT FUNDING
john moore
Automating Finance
Smaller schools—or those with budgets stretched tight—may
only now be evaluating the automation of certain financial processes.
For you latecomers, an updated primer to help you catch up.
20
CAMPUS TECHNOLOGY | October 2007
batch-processing system meant that updates on a new meal
plan or the latest financial aid disbursement would show up
in the system about a day after the fact, Baroudi explains.
Next Challenge: Payment Processing
With billing and student account access ironed out,
some schools move on to automate payment
processing. Solutions that enable electronic
payment through such means as credit
cards get campuses out of the paper-check
processing business. Today, in fact, schools
can purchase payment processing as a software product or hosted service, and the
hosted option is particularly helpful to institutions with already-stretched budgets. Providers
in the electronic payment processing space
include CashNet (www.cashnet.com), Nelnet
Business Solutions (www.infinet-inc.com),
and TouchNet (www.touchnet.com).
Some providers may offer both purchase or hosted options, and most
cultivate alliances with the leading
ERP vendors, facilitating integration
between payment processing and
ERP systems.
Baroudi says administrators and
technologists at LIU are evaluating
eCommerce partners such as TouchNet. TouchNet integrates with PeopleSoft products as well as other ERP
solutions (the company has been a
PeopleSoft partner since 1999). The CIO
observes that the electronic payment processing capability will be a welcome improvement at LIU; it will replace
the school’s current “sneaker net” process, wherein students routinely trek into the Bursar’s Office to make their
tuition payments.
Image courtesy of Higher One
IN PAST YEARS, higher ed’s financial management side
has been riddled with manual processes and aging mainframe applications. But today, schools can take advantage
of an array of technologies that automate billing, payment
processing, and refund processing in the case of overpayment. And the investments are well worth it: Institutions that wring greater efficiency out of these
financial operations stand to make life
easier for students— and themselves.
Three years ago, Long Island
University (NY) embarked on a
major investment in an enterprise resource planning (ERP)
system, and recently completed the deployment of
Oracle’s PeopleSoft Campus Solutions 8.9 (www.
oracle.com). Prior to the
rollout of the new system,
the university would generate multiple bills for a
student attending classes at
more than one campus. (The
school operates six campuses,
and it is not uncommon for a student to take courses at more than
one location.) Now, however, the PeopleSoft ERP solution consolidates the
billing. “We united the student ID as a single source of billing,” notes George Baroudi,
LIU’s chief information officer. “So, even if students
attend multiple campuses, they now get one bill.”
Certainly, the system boosts back-office efficiency but,
overall, the ERP deployment aims to improve student services, he asserts. In that regard, the school’s solution
includes a web self-service portal that lets students track
their accounts in real time. The school’s previous legacy
Project4
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Like the shark, Samsung has superior vision compared to other document cameras. It
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1007CT_ITFunding
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IT FUNDING
Managing Financial Aid
Schools also seek to automate the financial aid process and,
today, this component may be integrated into a broader ERP
solution, as well. That’s the case for Macomb Community
College (MI). The school recently migrated to release 18 of
Datatel Colleague ERP system (www.datatel.com), which
includes Datatel Colleague Financial Aid as an integrated
component. “Integration is key,” notes Judy Florian, director of
financial aid at Macomb. “The Financial Aid Office now has a
large amount of information [from the core ERP system] readily available to us, which helps our staff serve our customers
refund check in the mail now receive their funds the day a
refund is issued (or, at the latest, the following day). Funds are
transferred to a Higher One card or to a bank account of the
student’s choice, via electronic funds transfer, says Helms.
The Higher One approach offers an additional benefit, the
controller adds. Sensitive data— bank account information, for
instance— is housed in the Higher One system instead of a
university system. And while some higher ed administrators
might be hesitant to allow this kind of data to move outside of
the confines of the institution, Helms believes that moving the
data to Higher One actually reduces the school’s liability.
At Long Island University, electronic payment
processing will replace the school’s current
‘sneaker net’ process, wherein students routinely
trek to the Bursar’s Office to make tuition payments.
more effectively.”
The Colleague Financial Aid module provides automatic
data exchange with the US Department of Education (www.
ed.gov) for FAFSA, Pell Payment, and other programs. Florian says she finds the product’s automatic packaging module
(referring to the decision process regarding the combination
of federal, state, and institutional awards for which a student
is eligible) to be particularly useful. Florian also cites Colleague Financial Aid’s satisfactory academic progress calculator as a helpful feature.
Handling Refunds
When schools dispatch refunds to students who have overpaid tuition or have financial aid funds left over after tuition
and room & board are met, students find themselves on the
receiving end of the money flow and, understandably, want
to see those funds as soon as possible.
To remedy this and other glitches, some schools have
opted to offload the refund chore to an outside party, rather
than cut the checks on their own. Troy University (AL), for
example, tapped refund management disbursement provider
Higher One (www.higherone.com) to handle refunds. The
refund management service smoothly disburses funds and
provides students with refund cards. Money due students
may be deposited in a checking account associated with the
card, which can be used as a MasterCard debit card, as well.
Troy University Controller Bryan Helms notes that Higher
One has proven quite a selling point with non-conventional
students who attend classes via the school’s distance learning program. Many Troy students take courses at military
bases (the university offers occupation-related degrees
through distance learning to soldiers stationed around the
world). Students who once had to wait up to a week to get a
22
CAMPUS TECHNOLOGY | October 2007
As for return on investment, Helms says the Higher One
solution is “cost neutral” over the long term, when comparing the cost of paying Higher One to provide refund services versus the cost of preparing checks in-house.
According to Higher One spokespeople, the task of generating refunds, maintaining payment preferences, providing
customer service, and handling errors can saddle a
school’s business office with a good deal of cost.
Sean Glass, founder of Higher One, discloses that one
school told him that the cost per refund payment could run
as high as $30, without electronic processes in place. (He
points out that the school did not offer any electronic
options.) But even schools that do offer electronic options
may not see in-house disbursement costs decline significantly from manual processes since “the cost is in the
exception handling, not necessarily in the cost of the paper
check and mailing,” he explains. Glass says that Higher
One’s program handles exceptions for no additional cost;
that is, the vendor does not charge for refunds directed to
a Higher One-related account. Those exceptions sent via
Automated Clearing House (ACH) are market-priced at a
couple of cents. Of course, pricing for check handling
depends on a school’s size. But this particular vendor is
“moving to where customers can choose a model wherein
a school can pay a per-refund price of 40 cents— for all
types of refunds,” Glass claims.
Other companies that distribute student refunds include
TouchNet and CashNet. ERP products such as PeopleSoft
Student Financials calculate student refunds and provide a
link to third-party payment processors.
John Moore has been writing about information technology
in education, government, and healthcare for 20 years.
Project7
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HP recommends
Windows Vista® Business.
Jim Blank, CIO,
Milwaukee School
of Engineering
Sometimes a simple idea is the most powerful solution. Just ask the Milwaukee School
of Engineering. When the university sought to enhance its learning environment with a
mandatory notebook purchasing program, MSOE officials turned to HP for computers
and, just as important, training and certification through HP’s Self-Maintainer Program.
Now all incoming students not only receive a well-engineered HP notebook, they receive
fast, on-site support and repair thanks to an IT staff of qualified HP experts. For MSOE,
it’s been a simple blueprint for success.
HP 6710b Business Notebook
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Prices and promotions are subject to change without notice. Supply is limited. Visit our site or call for the latest deals. 1. Certain Windows Vista product
features require advanced or additional hardware. See http://www.microsoft.com/windowsvista/getready/hardwarereqs.mspx and http://www.microsoft.com/
windowsvista/getready/capable.mspx for details. Windows Vista Upgrade Advisor can help you determine which features of Windows Vista will run on your computer.
To download the tool, visit www.windowsvista.com/upgradeadvisor. 2. Intel’s numbering is not a measurement of higher performance. 3. Dual Core is a new technology
designed to improve performance of certain software products. Not all customers or software applications will necessarily benefit from use of this technology. 64-bit computing
on Intel architecture requires a computer system with a processor, chipset, BIOS, operating system, device drivers and applications enabled for Intel® 64 architecture. Processors
will not operate (including 32-bit operation) without an Intel 64 architecture-enabled BIOS. Performance will vary depending on your hardware and software configurations. See
www.intel.com/info/em64t for more information. Prices shown are HP Direct prices, are subject to change and do not include applicable state and local sales tax or shipping to recipient’s
destination. Simulated screen. Photography may not accurately represent exact confi gurations priced. Associated values represent HP published list price. Intel, the Intel logo, Centrino,
Intel Core and Core Inside are trademarks of Intel Corporation in the U.S. and other countries. Microsoft and Windows are U.S. registered trademarks of Microsoft Corporation. Windows
Vista is either a registered trademark or trademark of Microsoft Corporation in the United States and/or other countries. © 2007 Hewlett-Packard Development Company, L.P. The
information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such
products and services. Nothing herein shall be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.
1007ct_AuxServices
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AUXI LIARY SE RVICES
Students continue to embrace mobility
while auxiliary services move to here,
there, and everywhere.
help
run
By Matt Villano
on the
A junior at a large university returns to cam-
pus after spending the summer at home. She has registered for classes, unpacked her
stuff in her new dorm room, and is set for the year to begin. Suddenly, her cell phone rings
to indicate that she’s received a text message. No, the message isn’t from her buddies,
asking her to join them for pizza; it’s from the campus bookstore, informing her that for
the next 24 hours, she can receive 20 percent off all merchandise with the school’s logo.
This scenario might have been a campus retailer’s fantasy two years ago, but not anymore. Nowadays, college and university auxiliary services departments are turning to
these types of technologies to move a host of programs and offerings into the mobile
environment. Bob Hassmiller, executive director of the National Association of campustechnology.com
25
1007ct_AuxServices
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AUXI LIARY SE RVICES
At New Mexico State University, the campus
bookstore, for instance, recently inked a deal with Mobile
Campus to send students special offers via text
message. The new program cost $4,000 for up to 40,000
messages spread over the course of the school year.
College Auxiliary Services (www.nacas.
org), says that this kind of mobility is the
wave of the future—for students and institutions alike.
“The reality is that the students are
out there teaching us about the best way
to interact,” he says. “If we’re going to
reach out to these kids, we have to do it
through the medium they’re all on.”
As Hassmiller notes, these trends are
driven by students themselves. A July
2007 study by Youth Trends (www.
youth-trends.com) indicated that 95
percent of college freshmen come to
school with a cell phone or other handheld device, and 78 percent of them
have sent a text message in the previous
week. As these technologies have
become increasingly prevalent, institutions have responded accordingly.
Today, every school with an eye to the
future is investing in mobility.
But while the tragic shootings at
Virginia Tech last April prompted many
ENABLING MOBILITY
AS HIGHER EDUCATION institutions become more interested in communicating with students in the mobile environment, the number of vendors offering services to facilitate
these broadcasts has grown exponentially. Campus Technology profiled mobile marketing
company TeamUp Mobile (www.teamupmobile.com) in the September issue (see “Gaining Acceptance,” www.campustechnology.com/articles/49919). Another company making waves in the marketplace is Mobile Campus (www.mobilecampus.com).
The company’s core product is MC Notify. Institutions require users to sign up for the service and receive campus notifications from school administrators about everything from
computer shutdowns to street closures. Users may then choose to opt in to separate messaging for campus groups and special offers from campus vendors and the college store.
Dave Liniado, the company’s VP of university relations, enrollment, and
merchant development, says the basic service is completely free to students, though standard text-messaging rates apply. He notes that the service also is free to colleges and universities, and is underwritten by
sponsors, vendors, and other merchants who pay to send their blasts.
“Considering that students stay informed and schools get a powerful
Liniado
SMS platform, I’d say everybody wins,” Liniado says. “The best part is that it
costs both parties absolutely nothing.”
Since Mobile Campus launched earlier this year, the company has attracted 14 higher
education customers, including the University of Florida and The University of Texas at
Austin. At both schools, Liniado says that roughly 30 percent of eligible users have
agreed to opt in for offers from merchants. Company officials say they expect this
number— and the number of customers overall— to increase in the months ahead. If it does,
Maritz Research (www.maritzresearch.com) may expect to see higher opt-in indicators in its
next study (see page 30 to find out about the 2006 Maritz Research study).
26
CAMPUS TECHNOLOGY | October 2007
school administrators to rush to adopt
text-messaging services so that they
could communicate with students during
emergencies, auxiliary services departments are embracing mobile technology
more slowly. At last check, only a handful
of departments were doing anything with
mobile technology. Still, Mark Nelson,
digital content strategist for the National
Association of College Stores (www.
NACS.org), says the number should grow
in the months and years to come.
“Today, [auxiliary services in the
mobile environment] are bleedingedge,” he says. “Two or three years from
now, everyone will be doing it.”
Special Offers via SMS
The future is right now at New Mexico
State University, where short message
service (SMS), also known as text messaging, is all the rage. The campus
bookstore, for instance, recently inked a
deal with Mobile Campus (www.mobilecampus.com) to send students special
offers for sale or discounted items via
text message. According to bookstore
Director Carleen Cirillo, the new program cost $4,000 for up to 40,000 messages spread over the course of the
school year, and launched in September.
Cirillo says the bookstore deal is
linked to a larger contract the university
signed with Mobile Campus (see
“Enabling Mobility,” at left). As part of
the broader arrangement, all incoming
freshmen are required to sign up for an
emergency messaging service controlled by the school. But the newbies
also have the option to receive special
text-message offers from vendors in and
around Las Cruces, where the school is
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AUXI LIARY SE RVICES
located. The bookstore’s offers fall into
this latter category.
“Vendor messages are available to
everyone, but students must sign up to
receive them first,” says Cirillo, who
expects anywhere from 40 to 60 percent
of newcomers to sign up. “This way,
we’re not sending anybody anything
they don’t want to get.”
The messages themselves will contain
fantastic offers. Cirillo says that when
the bookstore wants to get rid of surplus
hats or T-shirts, store managers can send
a text message to enrolled students offering a one-time discount of 20 to 30 percent. Other promotions might include an
additional percentage off book purchases
with proof of SMS offer, or a special free
item for those students who purchase $50
worth of merchandise and show the
cashier a particular text message.
Perhaps the only downside to the service is that it doesn’t automatically track
redemption. In order to see how many
students are taking advantage of text-
Mississippi State University uses
Barix Instreamers for classroom
recording to record classroom
lectures and offer them as Podcasts.
The Barix Instreamer was selected
for its ability to record high quality
audio directly into the university’s
server.
Podcast
pilot
program
www.barix.com
28
message discounts, Cirillo must reprogram the bookstore’s point-of-sale
(POS) terminals with a special key so
that cashiers can record when customers
are using SMS deals. Online orders with
SMS discounts present additional challenges; Cirillo is considering assigning
each message a one-time discount code
so students can’t share discounts with
their friends.
“This technology is so new that I
think there’ll be a bit of a learning curve
in terms of what works, what doesn’t,
and where our customers might be able
to take advantage of us,” she says, noting that she expects to see modest profit increases from the service over the
course of the year. “By this time next
year, I think we’ll have the whole thing
pretty much figured out.”
Improving Grocery Delivery
Officials at the campus store at Duke
University (NC) already have figured
out how to incorporate handhelds to
process on-site delivery transactions for
the institution’s Uncle Harry’s General
Store delivery service (shopuncleharrys.
dukestores.duke.edu). The service, which
began four years ago, enables students
to shop online for food items from Uncle
Harry’s central campus store, and
arrange for store employees to deliver
those items; students pay upon delivery
of the items.
Until recently, however, the service
did not accept credit cards. The problem
had to do with internet protocol (IP)
addresses. Because Duke’s campus is so
big, the campus had a number of different wireless zones, and the old handhelds the school was using were
incapable of registering new IP addresses when they went from one zone to the
next. Brian Buttram, associate director
of Duke University Stores, says that
since the old devices couldn’t maintain
an internet connection, deliverers were
not able to process credit card transactions in the field.
“We were forced to accept cash, check,
or payment via DukeCard,” he says. “I
think the fact that [deliverers] were incapable of handling credit card transactions
CAMPUS TECHNOLOGY | October 2007
actually turned a lot of people off.”
This summer, Duke invested in 10
new MC70 handhelds from Symbol
Technologies (now owned by Motorola;
www.motorola.com), which maintain a
persistent connection to the internet—
making it possible for the delivery service to process credit card transactions
anywhere on campus. Employees were
expected to roll out the new toys in September. With the tools, Uncle Harry’s
employees ring up a student’s online
order back at the store, but suspend it
before they head out with deliveries.
Once they deliver the food, they recall
the transaction online, have the student
approve the final credit card charge, and
complete the transaction on site.
Buttram says this approach makes it
easy for delivery personnel to recalculate a bill if customers decide at the last
moment they don’t want something
they’ve ordered (under the old system,
these changes required a new transaction
entirely). Still, he notes, the improvement is more a move to enhance convenience than an attempt to drive sales.
The MC70 devices cost $2,500 apiece,
and Uncle Harry’s delivery service only
does $10,000 in revenue each year.
“Do I think more students will try out
the service? Yes,” he says. “Do I think
we’re going to rake in the profits? Not
for a while.”
Tracking Campus Shuttles
Considering that the three campuses at
Arizona State University are anywhere
from 30 to 60 minutes apart, shuttle bus
service is a pretty key part of life for
those students who need to travel from
one campus to another. The schedule
dictates that buses run between the
school’s main campus in Tempe and its
east and west campuses every hour on
the hour. For years, though, if a bus got
stuck in traffic or was late, waiting passengers were stuck at the bus stop, wondering if their ride ever would arrive.
This past summer, the school’s Parking and Transit Services department set
out to change the system once and for all.
Piggybacking on existing wireless service on buses (provided by Verizon
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AUXI LIARY SE RVICES
Wireless; www.verizonwireless.com),
auxiliary services officials added global
positioning system (GPS) technology to
the vehicles, enabling passengers to see
where each bus is and when it will arrive.
Program Manager Juliet Nelson says the
initiative was a way for the school to
keep passengers in the know.
“Most of the phone calls I get during
the school year are ‘Where’s the bus?’
or ‘Where is it now?’” she gripes, noting that on particularly bad days, she’ll
become more sophisticated, too. Nelson
says ASU technologists are working
with Verizon to develop technology that
utilizes the GPS data to estimate travel
times. Once this component is constructed, ASU technologists anticipate
a voice-oriented system that passengers
can call to hear the estimated arrival
time read to them over the phone. Nelson says a text-messaging component to
the service may not be far behind.
“Once we get this up and running,
“Text messaging seems to be popular
for personal matters, but not as an
advertising or promotion tool,” says
Gloria Park Bartolone, division vice
president at Maritz. “While there is
growing retailer interest in mobile marketing, this tells us retailers need to be
relevant to this audience to make it an
effective channel to communicate.”
If anyone understands the reasons for
student apathy toward SMS subscriptions, it’s Tony Ellis. Ellis, director of
Are we getting ahead of ourselves? Nearly two-thirds
of 1,062 college-aged consumers polled in 2006 said
they likely would not subscribe to offers sent to
their mobile phones or PDAs. And only 5 percent of
respondents subscribed to texted offers of any kind.
log as many as 100 of these calls. But
now, she says, “People don’t have to call
me to find out where it is—they can see
for themselves.”
Under the new system, passengers
will be able to use their web-enabled
phones and laptop computers to look
up exactly where campus shuttles are
located at any given moment. In most
cases, the buses appear as blips on a
campus map that is updated once or
twice a minute. While the system does
not estimate travel times, it does provide
an accurate picture of which bus is
where. With this information, Nelson
says users can determine how much
longer they’ll have to wait.
Down the road, the system may
WEBEXTRAS
More on the changing face of auxiliary services: www.campustechnology.
com/articles/41218/.
Location-aware services go mainstream: www.campustechnology.
com/articles/45190.
Best practices for mass communication technologies: www.campustechnology.com/articles/49195.
30
we’ll look at ways to make it even more
user-friendly,” says Nelson. “Ultimately, our goal is to develop something that
makes everyone’s life a little easier.”
Down the Road
Despite innovations like these, the push
to move auxiliary services into the
mobile environment isn’t without naysayers. Most critics assail the effort as inherently divisive, since there are some
students on every campus who don’t have
cell phones, PDAs, or other technologies
necessary to take advantage of these programs. Others are concerned that their
institutions will spend thousands of dollars to embrace mobility, and then students simply won’t subscribe.
A number of these concerns are
based in fact. According to an August
2006 study by Maritz Research (www.
maritzresearch.com), nearly two-thirds
of 1,062 college-aged consumers said
they likely would not subscribe to offers
sent to their mobile phones or PDAs.
The study also indicated that only 5 percent of respondents said they currently
subscribe to texted offers of any kind—
a surprisingly low number considering
how many members of Generation Y
text each other regularly.
CAMPUS TECHNOLOGY | October 2007
education for NACS, keeps a blog titled
“The Retail Muse” (theretailmuse.
blogspot.com), on which he opines about
everything from sales to advertising in
stores of all kinds. Ellis explains that students are skeptical about subscribing to
text-messaging services because of so
many negative experiences being bombarded with junk mail and spam.
He adds that in order for higher education institutions to move auxiliary
services into the mobile environment
and make good use of technologies such
as SMS, school officials must understand that no user will tolerate redundant and harassing messaging. His
advice for others considering a move
into this arena is to formulate a textmessaging strategy that revolves around
concise messages, infrequent blasts,
and an open invitation to opt out if a service becomes too much.
Notes Ellis, “It’s important that promotional or less-than-personal text
messages be requested by the recipient,
offer real value, and be few and far
between.”
Matt Villano is senior contributing editor of this publication. He is based in
Healdsburg, CA.
Project3
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Page 32
At Indiana U-Purdue U
Indianapolis, Ali Jafari
believes that the new
ePortfolio/social
software hybrid will
provide the stickiness
needed to get people
Photo by John Bragg
to use the technology.
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E PORTFOLIO TECH NOLOGY
ePORTFOLIOS
MEET SOCIAL
SOFTWARE
Hybrids of ePortfolio and social
software are becoming available for
adoption after ad hoc experimentation
and formal pilots. Here’s why
you should care. By John K. Waters
E
lectronic portfolios are a good—even a great—
idea, so why have they failed to gain significant
traction in higher ed? Institutions with ePortfolio
implementations routinely report high numbers of
accounts on their campuses, but few believe that
those numbers are a meaningful reflection of actual usage.
Change is in the air for the ePortfolio, thanks to the recent
advent and grass-fire proliferation of so-called Web 2.0 technologies. Wikis, blogs, and especially social networks, which
didn’t even exist five years ago, are influencing the thinking
of ePortfolio designers and potential users.
“There has been a lot of interest in what’s going on with the
Net Generation or digital natives,” says Helen Chen, research
scientist at Stanford University’s (CA) Center for Innovations in Learning. “We’re starting to ask: What are the
campustechnology.com
33
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E PORTFOLIO TECH NOLOGY
characteristics of this type of ePortfolio
user? What kinds of technologies are
these users already utilizing that we could
piggyback on? We’re exploring things
like MySpace [www.myspace.com] and
Facebook [www.facebook.com] in this
context, investigating how those kinds of
online social networks are designed, what
we might learn from them, and how those
forms might be used in the design of
ePortfolio tools.”
Chen’s current research focuses on the
application of personal learning portfolio
pedagogy and practices in engineering
education. She’s also involved in the evaluation of ePortfolios and social software
tools to facilitate teaching, learning, and
assessment. Clearly, she has a rich field
of study: As of this writing, web trends
watcher Technorati (www.technorati.
com) was tracking 100.8 million blogs
and more than 250 million pieces of
tagged social media.
“People are turning to online tools to
organize their lives,” Chen observes.
“They’re signing up for online photo
sharing, they’ve got MySpace pages,
they go online to look for jobs, and they
blog like crazy. The question many of us
are asking now is: Can we take advantage
of some of these Web 2.0 technologies to
EPORTFOLIOINSIGHT
“Students have begun to use [the ePortfolio hybrid] Epsilen for job hunting.
Because it can house video clips of teaching episodes, students have used it
to get teaching jobs in other states without having to travel to those destinations. I think I see the future here.” —Milton Hakel, Bowling Green State U
create some sort of community that can
support ePortfolio-related activities and
reflective thinking?”
Epsilen: the Ultimate Hybrid?
The answer to that question, according to
Ali Jafari, is a definite yes. Jafari is the
director of research and advanced applications in the Office of Integrated Technologies at Indiana University-Purdue
University Indianapolis. He’s also the
founder of the Electronic Portfolio Consortium (www.eport.org), and as the conceptual architect for two groundbreaking
technology solutions for education—
Oncourse (oncourse.iu.edu) and Angel
Learning (www.angellearning.com)—
he’s widely considered the father of the
course management system.
Jafari also directs IUPUI’s CyberLab
which this month is set to unveil the first
commercially available version of the
Epsilen Environment (www.epsilen.
com), which combines a set of ePortfolio
tools with a social networking frame-
AFTER SIX YEARS in R&D, Epsilen is the new model for next-gen lifelong learners and professionals.
34
CAMPUS TECHNOLOGY | October 2007
work. The result of six years of research
and development, Epsilen is being billed
as a new model for the next generation of
lifelong learners and professionals. It
comes bundled with an ePortfolio management system, global learning system,
group collaboration software, object
repository, blogging tools, wiki application, messaging capabilities, and resumewriting software, among other tools.
Jafari, who served as Epsilen’s architect and principal investigator, believes
that the new ePortfolio/social software
hybrid will provide the “stickiness”
needed to expand the true adoption rate,
and get people to use the technology.
“Conceptually, this is what has been
missing from the ePortfolio,” he says.
“We have failed to make it sticky to the
end users; there just hasn’t been enough
incentive for them to use it. But we have
built Epsilen to the specifications of a
new online culture, and there are a lot of
goodies in there to encourage people to
continue using and maintaining their
Epsilen accounts.”
BehNeem, the commercial entity
IUPUI created to distribute Epsilenbased products and services, is already
claiming 5,334 members from 414 institutions. One of those early adopters was
Bowling Green State University (OH),
which deployed version 1.0 of Epsilen
about four years ago. The school implemented a pilot program on the recommendation of Milton Hakel, professor of
psychology and Ohio Board of Regents
Eminent Scholar in Industrial and Organizational Psychology. Hakel had noted
an Epsilen mention in an article in The
Chronicle of Higher Education, and
sought out Jafari.
“I’m not a tech guy,” Hakel says. “My
concerns are around how you demonstrate accountability for student learning.
Standardized testing just doesn’t go far
enough in providing useful and interesting information. ePortfolios provide tools
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E PORTFOLIO TECH NOLOGY
that can replace standardized testing as a
means of documenting accountability
and learning, and of showing what people can do with what they’ve learned.”
By the end of the first year of Bowling
Green’s Epsilen pilot, about 250 students
and faculty members had created portfolios on the system; the system now hosts
over 17,000 accounts, and the school
plans to migrate to the new version in the
Customizable
Interoperable
Analytical
Global
coming semester. Hakel sees the popularity of social software in particular as a
trend that is likely to accelerate the adoption of ePortfolio solutions that integrate
those types of networking capabilities.
“Students have begun to use the early
version of Epsilen we’ve implemented,
for job hunting, for example. Because it
has the ability to house video clips, a
number of students have used it to get
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teaching jobs in other states without having to travel to those destinations. The
search committees simply go online and
look at clips of teaching episodes the
students have posted. Even in the second
year of the pilot program, students were
telling each other about getting internships or job offers based on things they
were showing employers from their portfolios. I think I see the future here.”
So does The New York Times. The
Times has an equity stake in the Epsilen
project, and is now opening its resources
to users of the system. Epsilen account
holders will have access to a library of
Times content, including archives, multimedia, podcasts, and webcasts, explains
Felice Nudelman, the media franchise’s
director of education. That’s 166 years of
Times content, available to be integrated
into courses and research.
“I’ve seen faculty using Epsilen to put
together student groups from different
universities and develop ePortfolios
around common interests,” Nudelman
says. “I’ve seen students translating their
wiki to the ePortfolio. Unlike the overly
complex software that’s out there, this
allows you to easily bring others into your
workplace, to share information. You can
have as much privacy and community as
you want. It’s the only online learning
environment for which we are doing this.”
Combining these kinds of Web 2.0
technologies with ePortfolio tools also
could expand Epsilen’s appeal as a tool
for lifelong learning, says Jafari. He discloses that BehNeem plans to provide
Epsilen free for life to all educators
affiliated with a higher ed institution in
the United States. “You can create an
ePortfolio site and hold on to it for the
rest of your life,” he says. “If you switch
colleges, go back to get your MBA, or
move further into your professional life,
you will always have the same account.”
‘Own It for Life’ Takes Off
To discover what’s .NExT in eLearning,
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CAMPUS TECHNOLOGY | October 2007
The own-it-for-life model, though, isn’t
new: Stanford’s Chen points to the state
of Minnesota’s widely reported decision
to provide every citizen of that state with
a free ePortfolio for life through a project
called eFolio Minnesota (www.efolio-
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E PORTFOLIO TECH NOLOGY
minnesota.com). (eFolio Minnesota was
recognized with a 2006 Campus Technology Innovator award; see www.campustechnology.com/articles/41070.) She
says the concept of lifelong ePortfolio
ownership is a maturing trend in Europe.
“The ePortfolio that can continue after
college to support lifelong learning is definitely taking hold ” she says.
Kevin Kelly, online teaching and learning coordinator for San Francisco State
University (CA), has observed this as
well. He manages teams that run SFSU’s
learning management systems, electronic
portfolio solutions support, streaming
media, and other technologies. “The
question we most often get from students
as they’re working on their electronic
portfolios is: Can I access this after I
graduate?” he says. “So we asked if they
are using social networking spaces, and if
so, if they see a value in having them integrated with an academic electronic portfolio. To a person, they have replied
‘Yes!’ As a result, our campus is now
coming up with a social networking space
for alumni. Until our academic technology unit can integrate that networking
space with the electronic portfolios, we’ll
be hosting the portfolios on a website.”
The SFSU campus is quite decentralized, Kelly reports, and the school’s various departments are currently using five
different ePortfolio solutions. During a
recent needs-assessment survey, more
than half of SFSU’s 80-plus departments
disclosed that, at the department level, the
most important reason for using ePortfolios is career-bridging. Assessing student
performance ran a close second; program
assessment came in a distant third.
“SFSU students who are using ePortfolio solutions that have a presentation
layer are reporting that employers are
looking at their portfolios before they
show up for the interview,” Kelly says.
“My favorite story is about a health ed
student who showed up for an interview
and saw her ePortfolio on the prospective
employer’s computer monitor. It was displaying a community health plan that she
had put together for a real-life project. He
said, ‘Before you say anything, we want
to hire you, and we want to increase the
pay and responsibilities, because we can
see that you can do so much more than we
thought.’ And that’s just one example.”
Thwarting Fragmentation
The go-anywhere, own-it-for-life model
seems likely to expand the ePortfolio
into a kind of online professional, postgraduate space. But with that capability,
it may also untie one of modern postsecondary education’s knottiest problems, says Chen: the fragmentation of the
undergraduate experience. “It used to be
that you went off to college, decided on a
major, and then all your courses were
coordinated and laid out for you,” she
says. “It doesn’t often happen that way
today. Nowadays, students have a double
major, or transfer from a community college, or take time off to work, or take
some classes online. The result: a real
lack of curricular coherence. Students
have to take a greater responsibility for
their learning, and for making sense of
the various pieces of the process. ePortfolios can help them do that.”
In fact, ePortfolios are being used as
tools to help students make connections
among the experiences that comprise
their undergraduate education—inside
the classroom and out, Chen says. She
points to the Integrative Learning Project
sponsored by the Carnegie Foundation
for the Advancement of Teaching
WEBEXTRAS
Savvy educators are exploiting the
use of ePortfolios to better assess
learning and teaching performance:
www.campustechnology.com/
articles/45245.
Turning to social networking to draw
in both prospective and current students: www.campustechnology.com/
articles/49921.
(www.carnegiefoundation.org) and the
Association of American Colleges and
Universities (www.aacu.org). The two
organizations selected 10 campuses to
develop and assess advanced models and
strategies to help students pursue learning in more intentional, connected ways.
Three of those schools pursued strategies involving ePortfolios. Salve Regina
University (RI) was among them. Part of
the school’s overall goal was to develop
and translate a core curriculum into an
accessible ePortfolio. Salve used an
ePortfolio solution from Xythos Software (www.xythos.com) as a platform to
support student self-assessment.
According to Jason Black, director of
administrative and web services, the decision to work with Xythos, which already
provided the school’s file management
system, was a natural choice. “The goal
of our ePortfolio project was not a matrixstyle assessment tool, but a more studentcentered portfolio,” Black says. “Our
students can take ownership of the ePortfolio; they can use and move it. We’ve
encouraged the social networking aspect
of the portfolio, too.”
Salve Regina is now moving into its
second year of using Xythos as an ePortfolio platform. This year’s freshman class
bumped the number of ePortfolio
accounts to 1,200.
Reflection and Tech Savvy
EPORTFOLIOINSIGHT
“My favorite story is about a health ed student who showed up for an interview
and saw her ePortfolio on the prospective employer’s computer monitor. It was
displaying a community health plan that she had put together for a real-life project. He said, ‘Before you say anything, we want to hire you, and we want to
increase the pay and responsibilities, because we can see that you can do so
much more than we thought.’” —Kevin Kelly, San Francisco State U
38
CAMPUS TECHNOLOGY | October 2007
Once a student’s disparate academic
experiences are knit together, Stanford’s
Chen observes, he or she can then take
advantage of the core benefit of a portfolio: reflection. And yet, if ePortfolio
usage ever matches the buzz this technology continues to generate, faculty will be
faced with the daunting task of interacting electronically with hundreds of stu-
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1007ct_ePortfolios
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E PORTFOLIO TECH NOLOGY
dents trying to sort and reflect on their
academic artifacts.
“Scalability will become an issue,”
Chen says. “It would be impossible for
faculty or a TA to provide feedback to
individual students who are posting
even just once a week. But the idea of
reflection is integral to ePortfolios, and
students really need to be taught how to
do this. If they don’t receive feedback on
their reflections, they will simply tend
not to provide any.” One solution: Teach
students how to collect, select, reflect,
and present, and then provide them with
a social network through which they can
give and receive peer feedback.
And, “Just because the ‘digital natives’
coming into our schools know how to surf
the web, play video games, and set up a
MySpace page, doesn’t mean they don’t
have to learn how to use this [new ePortfolio] technology,” says Kelly at SFSU.
Educators and administrators, too,
40
need to make sure they understand the
types of ePortfolio solutions they’re
implementing, Kelly warns. The current
crop of ePortfolio offerings is designed
along divergent paradigms, which—if
your campus is as decentralized as SFSU,
says Kelly—could create integration
problems. The ePortfolio tools are either
student-centered (which means that the
students are in charge of showing what
they want to show) or institution-centered
(institutions use them as a way to aggregate data for things like accreditation or
program planning). “Is there a one-sizefits-all solution?” Kelly wants to know.
“That’s one of the reasons the earlier
products have been so complicated,”
explains Bowling Green’s Hakel. “They
were purpose-built toward particular outcomes.” An advantage of an ePortfolio
solution like Epsilen, he points out, is that
it is a much more generalized entity. It
comes bundled with a variety of tools and
CAMPUS TECHNOLOGY | October 2007
capabilities that can be adapted easily
to, say, program assessment, without
being bloated by too many limited, taskspecific tools. The result is a level of flexibility uncommon in ePortolio solutions
currently on the market. Hakel expects
that to change soon, however.
The integration of such Web 2.0 technologies as social networks with ePortfolio tools seems like a trend with legs, says
Chen, but she warns that it’s a development that should be handled with caution,
to protect students from making mistakes
that might live online indefinitely:
“We hear about employers using
Facebook to check out candidates, and
finding inappropriate photos. Web 2.0
or not, students will need guidance
about what’s appropriate for their new
ePortfolios.”
John K. Waters is a freelance journalist and author based in Palo Alto, CA.
Project6
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Page 1
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D ATA S E C U R I T Y
PEACE (OF MIND)
IN OUR TIME
Take notes! These five key
security trends will reshape
how universities defend their
databases in 2008 and beyond.
by joseph c. panettieri
Paul Barton/Corbis
n the ever-changing
world of computer security, Jon
Allen never sits still. As information
security officer at Baylor University (TX), Allen recently embraced
encryption software to strengthen
the university’s overall security
framework.
“You can’t be in reaction mode when
it comes to security,” says Allen. “You
always have to be watching the market
for new advances—from both the vendor community as well as the hacker
community.”
That’s for sure. Allen is quick to note
that there’s no silver bullet to information
security; universities must continue to
keep their antivirus, anti-spyware, firewall, and patch management systems in
good working order. But that’s not all, he
explains: These days, the largest target for
hackers appears to be university databases (see “The Big Target,” page 48). Now,
universities are searching for new solutions to safeguard those systems. In fact,
at least five key security trends are emerging across the higher ed landscape:
1) Encryption. Many universities are
following Baylor’s lead by leveraging encryption technology—not
only on desktops, but also on database servers.
2) Information Leakage. There’s also
a concerted push under way to stop
so-called information leakage via
e-mail.
3) Wireless. Colleges are revamping
their WiFi networks to disable
rogue access points and other weak
links that may provide an open
doorway to databases.
4) Appliances. A range of security
appliances can inspect network
traffic and stop database information from falling into the wrong
hands.
5) Open Source. The open source
development model is moving into
network security devices and applications, providing group collaboration against hackers.
campustechnology.com
43
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D ATA S E C U R I T Y
Together, these five leading trends
provide a comprehensive data security
framework for today’s universities.
However, universities also must leverage best practices and common sense
for effective IT security (see “People
Are Still Your Best Defense,” below).
The Encryption Challenge
During a typical year, 81 percent of US
businesses lose one or more laptops containing sensitive information, according
to the Ponemon Institute (www.ponemon.
org) and Vontu (www.vontu.com), a San
Francisco-based provider of data lossprevention products.
“It’s a safe bet that figure is similar in
higher ed,” says Ed Golod, president of
Revenue Accelerators (www.revenueaccelerators.com), a technology consulting firm in New York. “Universities
are the most unwired organizations in the
world. So it’s hardly surprising when
laptops, notebook computers, and other
mobile devices are used outside of the
office—and wind up disappearing.”
Still, losing a notebook often isn’t the
real problem. Of greater concern is recovering—or at least protecting—databases,
Excel spreadsheets, and other types of
confidential information residing on the
systems. That’s where encryption software enters the picture. In a typical scenario, encryption software scrambles
data so that they can’t be read by probing
eyes. The encrypted data could reside in a
server database, or on a desktop or notebook, and can only be decrypted by the
appropriate software “key.”
Yet, in the 1990s, most encryption
software placed too much “overhead”
on hardware and software, slowing
down systems and impeding productivity on servers, desktops, and mobile
computers. “The very people who
expected to benefit from encryption
wound up complaining that it either
was too complicated, too slow, or too
expensive to deploy campuswide,”
recalls Golod. But the times they are
a-changin’. Faster hardware coupled
with improved encryption software has
set the stage for broad adoption of
encryption technologies. Baylor, for
PEOPLE ARE STILL
YOUR BEST DEFENSE
WHAT’S THE WEAKEST LINK in your university’s security architecture?
The answer often has little to do with technology, and a whole lot to do with
people. Certainly, a hacker can probe your network for weak links. But in many
cases, hackers use “social engineering” techniques to trick people into
sharing passwords and other confidential information.
Take the case of Kevin Mitnick, a convicted hacker who spent much of the
1990s breaking into highly secure networks from Sun Microsystems (www.
sun.com), Motorola (www.motorola.com), and other technology companies.
While Mitnick was a skilled technician, he also spent a considerable amount
of time working the phones pretending to be company employees who had
lost their passwords. On several occasions, Mitnick even tricked network
administrators into sending or revealing password information. How can
schools keep their campus communities from falling prey to such determined
hackers and their techniques?
In order to combat social engineering, universities should remind students,
staff, and faculty to:
Never share or write down password information.
Never communicate confidential information over the phone, or via e-mail or
any other communication system.
Always confirm the identity of callers who are seeking confidential information
that you handle.
44
CAMPUS TECHNOLOGY | October 2007
one, has embraced PGP’s Whole Disk
Encryption technology (www.pgp.com)
to protect data stored on its desktop and
laptop computers, along with the PGP
Universal Server for centralized management of its encryption applications.
“One of our key requirements was a
solution that supported both Windows
and Mac OS X,” says Baylor’s Allen.
“PGP passed that test with no problem
at all. We’re impressed with it so far,
and we’re finding that our users are
happy with it as well. PGP provides
security without causing any headaches
for our users.”
“Encryption certainly has gained
popularity, especially for safeguarding
faculty laptops,” offers Paul Zindell, a
network security specialist at CDW-G
(www.cdwg.com), the government- and
education-focused division of CDW.
“But there are some challenges. For
small mobile devices that don’t have
much processing power, encryption
remains wishful thinking. But for PCs
and servers, it’s becoming more and
more of a mainstream option.”
Find the Leak
Another big IT security trend focuses on
information leakage—which involves the
deliberate (or accidental) movement of
data off of university systems. For
instance, a university administrator may
accidentally send confidential financial
information to a consultant whose e-mail
address closely resembles that of a peer
employee.
“At one time or another in our
careers, we’ve all made the honest mistake of forwarding a message to a person who shouldn’t see it,” notes Andy
Honl, a senior product marketing manager at data security giant Symantec
(www.symantec.com).
But as privacy and compliance concerns grow, universities must take steps
to stop such information leakage. Not by
coincidence, most traditional security
software companies—from McAfee
(www.mcafee.com) and Symantec, to
Websense (www.websense.com)—now
offer solutions that block confidential
data from leaving designated servers or
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D ATA S E C U R I T Y
desktops. Ideally, software that blocks
information leakage must look beyond
e-mail systems, and also must stop users
from moving data from a PC to a USB
(universal serial bus) thumb drive, CDROM, DVD, or other type of mobile or
portable device.
Wireless Worries
Contrary to some speculation, WiFi networks have proven to be just as secure as
At a Glance:
TRENDS IN
IT SECURITY
works across its athletic fields. But the
Xirrus solution provided secure, centrally administered WiFi coverage to the
fields for roughly $15,000 less than the
fiber alternative, recalls Rusty Bruns,
chief information officer at the university.
WiFi isn’t the only wireless security
challenge facing today’s universities,
however. Increasingly, university technologists and administrators are discovering they also must understand how to
safeguard smart phones that rely on the
GSM (global system for mobile communications) standard, notes J. Keith
Fowlkes, vice chancellor for information technology and CIO for The University of Virginia College at Wise.
“We’re looking at mobile phones and
Encryption. It got off to a slow start in the 1990s.
Encryption systems were too complex, and they
dragged down the performance of servers and
desktops. But these days, encryption technology
is going mainstream and is even built into Windows
Vista (www.microsoft.com).
percent
of US businesses lose one
or more laptops containing
Information Leakage. The big fear of many
university administrators and technologists:
information leaving campus via e-mail systems,
USB thumb drives, and other mobile storage
devices. Most security vendors now offer software
that halts such information leakage.
sensitive information—and it’s a safe
bet the figure is similar in higher ed.
Wireless. There’s no doubt that, increasingly,
confidential information flows across wireless
networks. Looking ahead, the big challenge involves
safeguarding smart phones and other mobile devices
that don’t run traditional PC security software.
Appliances. The security market is now flooded
with appliances that promise enhanced security.
But choose wisely. As recently noted by Jay
Chaudhry, vice chairman and chief strategy officer
for enterprise gateway security provider Secure
Computing (www.securecomputing.com), more
than 80 percent of security appliance vendors will
either go out of business or be acquired within the
next three years.
Open Source. It’s pushing beyond Linux (www.
linux.org), Apache (www.apache.org), and e-mail.
Next up, open source code will increasingly land in
security servers and appliances. That could lead to
better collaboration among security experts around
the globe.
46
traditional wired networks. The trouble
with WiFi, however, frequently involves
misconfigured devices and/or rogue
wireless access points that provide an
open door into a university’s network.
“It wasn’t long ago that every university wanted to boast it had a wireless campus,” recalls CDW-G’s Zindell. “Many
schools spent a lot of money unwiring
their campuses—but they forgot to lock
down those wireless networks.”
One common wireless attack on college campuses involves the so-called
“man-in-the-middle” hack. In this scenario, a hacker typically sits in a university courtyard or campus quad area. He
then sets his laptop to broadcast a free
WiFi signal. Unsuspecting students, fac-
During a typical year, 81
ulty, and staff members using notebooks
may mistake the hacker’s wireless signal
for a legitimate campus WiFi network.
Those who latch on to the hacker’s signal may wind up sharing passwords,
financial information, and other confidential data without ever realizing it,
notes Paul Henry, VP of strategic
accounts at Secure Computing (www.
securecomputing.com), an enterprise
gateway security provider.
“These days, the big focus for universities is to detect rogue wireless access
points,” says Zindell. “We’re seeing
more and more universities use centralized management tools to tie down their
wireless networks.”
Charleston Southern University
(SC), for instance, deployed next-gen
WiFi solutions from Xirrus (www.xirrus.
com) in order to provide secure video
and audio streams of its athletic teams
in action. At one point, the university
considered deploying fiber-based net-
CAMPUS TECHNOLOGY | October 2007
other types of devices to reach out to
faculty, staff, and students in a time of
emergency,” says Fowlkes. “But we
need to know those communications
will be secure.” As this story went to
press, UVA-Wise was issuing a request
for proposals for a voice over IP (VoIP)
network. That system, Fowlkes notes,
will need the potential to support and
manage GSM devices over a secure
connection.
Not by coincidence, many vendors
are enhancing their technologies to safeguard wireless VoIP environments. In
August, Enterasys Networks (www.
enterasys.com), for one, unveiled its
new Secure Open Convergence platform, which protects IP telephony networks (both wired and wireless) from
security threats.
Appliances Come of Age
Meanwhile, UVA-Wise is using a mix of
security solutions from Aruba Networks
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D ATA S E C U R I T Y
The BIG
TARGET
THE DAYS OF INTERNET joyriding are over.
University databases—which contain Social Security numbers and other confidential information—
are now prime targets for hackers. Think it can’t
happen on your campus? Here’s a sampling of
recent break-ins:
March 2005: Harvard (MA), MIT, and Stanford
(CA) business schools’ admissions are hacked.
March 2005: California State University-Chico
is hacked; information on students is stolen.
June 2005: The University of Southern California online application system is hacked.
October 2005: Hacker accesses University of
California-Berkeley research being performed
for Department of Social Services; data on
600,000 people is exposed.
October 2005: The University of Georgia is
hacked; information on 1,600 employees,
including Social Security numbers, is accessed.
May 2006: Ohio University officials discover
that the university’s database had been compromised for over a year; hackers gained access to
the personal data of more than 300,000 alumni
and other individuals.
December 2006: UCLA alerts 800,000 current
and former students, faculty, and staff that a
database containing their personal information
has been accessed by a hacker for more than
a year.
May 2007: It’s revealed that more than 22,000
student records may have been compromised
when a hacker infiltrated a University of
Missouri database.
May 2007: The University of Colorado-Boulder
acknowledges that nearly 45,000 student
names and Social Security numbers were
exposed to potential identity fraud when a worm
attacked a computer server at the university.
June 2007: The University of Virginia discovers
a security breach in one of its computer applications that resulted in the exposure of sensitive
information belonging to nearly 6,000 current
and former UVA faculty members.
Sources: Bill Wall, HackWire, SecurityProNews,
SearchSecurity.com, TGdaily.com, UVA Today.
48
(www.arubanetworks.com) and Fortinet
(www.fortinet.com) to safeguard its
existing network. While Aruba provides
a secure wireless infrastructure, Fortinet
delivers a unified threat management
(UTM) appliance that includes firewall,
antivirus, intrusion prevention, VPN
(virtual private network), spyware prevention, and anti-spam capabilities.
“Fortinet is the key to our security architecture,” says Fowlkes. “It’s an affordable option with a great feature set.”
Fortinet isn’t the only security appliance catching on with universities.
Hofstra University (NY), for instance,
uses Campus Manager—a network
access control (NAC) appliance from
Bradford Networks (www.bradfordnetworks.com)—to manage, secure, and
control all devices that attempt to
access Hofstra’s network.
“The solution profiles all the devices
on the network, manages that information in a database, and then assigns the
appropriate security policies to each
device,” says Jerry Skurla, VP of marketing at Bradford Networks. Using
NAC appliances, many universities are
helping students to register and configure their PCs for campus networks even
before they arrive for fall or spring
semesters, Skurla notes.
University of Arkansas, the University
of British Columbia, and the New
England School of Law (MA).
Open source software provides several potential benefits in the world of
security. For starters, any programmer
is free to probe the open source code for
potential bugs or security holes. The
programmer can submit a fix to the
problem, which is then incorporated
into the product’s code base. Another
potential upside: Open source solutions
parallel the open, collaborative nature
of academia. People across the world
can share ideas and new concepts on
security.
But open source security solutions
remain in their infancy. “You’ll see more
traditional, commercial products dominating the security market for the next
few years,” predicts Golod at Revenue
Accelerators. “But like any good university, you’ve got to keep your eye on the
horizon for the next big thing. It’s safe to
say more security innovations will come
from the open source arena, because so
many programmers are now switching to
the open source model.”
Joseph C. Panettieri is VP of editorial
content for Microcast Communications.
He has covered the business of technology since 1992.
Open Source Grows Up
Most university technologists are fluent
in Linux (www.linux.org), Apache
(www.apache.org), and other mainstream open source options. But looking
ahead, open source security devices
and networking gear likely will gain
momentum within academic settings.
One prime example: StillSecure (www.
stillsecure.com) has launched an open
source platform that supports a secure
firewall, intrusion prevention, WiFi, and
VPN services. Known as the Cobia Unified Network Platform, the system is
free to universities, businesses, and
home users, according to StillSecure
CTO Mitchell Ashley. Universities and
other customers can pay a commercial
fee to purchase the vendor’s software
bundled with hardware and related support services. Early adopters include the
CAMPUS TECHNOLOGY | October 2007
WEBEXTRAS
Head online for these on-demand
webinars (www.campustechnology.
com/mcv/resources/webinars/):
Extending the Vision: Large-
Scale WiFi: Securely Connecting
the Entire Campus Community
Campus Data Security: Making
the Assessment, Finding the Holes
Unexpected Quick Wins in
802.1x: Simplify User Experience,
Reduce Helpdesk Workload, and
Automate Secure Guest Access
Data Protection in the Real
World: Guarding the Institution
While Maintaining Academic
Integrity
Project6
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CT at the Show
CT’s annual conference in Washington, DC, at a glance
Campus Technology 2007
Draws the Leaders
Internet2 Insider.
Ken Klingenstein’s opening keynote,
“Leading in a New IT Environment,”
grabbed Web 2.0-focused attendees
who were fascinated by the Internet2
(www.internet2.edu) guru’s unique perspectives. For more on the future of
net-based learning, catch the Mediasite
recording at www.campustechology.
com/summer07/recordings.
R U Digitally Competent? A sharp UT-Austin
panel tackled the urgent issue of how to lead institutions in
“Preparing 21st-Century Students,” and audience interaction was
dynamic. Left to right: Robert Bruce, moderator Susanna Wong
Herndon (also inset), Lucas Horton, and Leslie Jarmon. Watch the
discussion at www.campustechology.com/summer07/recordings.
Mobility Packs
’Em In. Attendees con-
50
CAMPUS TECHNOLOGY | October 2007
Photos by Midd Hunt and Mary Grush
verge on Jay Dominick’s
(Wake Forest U) “MobileU”
session focused on the hot
area of “Moving to the New
Converged Device Campus.” The assistant VP/CIO
kept attendees enthralled
with the nitty gritty of how
WFU determined strategy
and then moved quickly to
actionable planning and
deployment.
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10:43 AM
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help parking managers simplify
their processes, and increase their
revenues. T2 Systems is headquartered
in Indianapolis, Indiana and has
virtual offices throughout the United
States and Canada. For additional
information about T2 Systems,
CCS (Citation Collection Services) is a new
Inc. products and services, visit
offering designed for clients who outsource
some or all of their collections work.
www.T2systems.com.
P
T2 Flex.
TM
Pick one. Pick a few.
Pick ‘em all.
T2 Flex is a unified, thin
client parking management
system designed to increase
your efficiency and revenues.
Whether you have gated or
un-gated parking; issue citations or manage complicated
permit programs, monthly or
transient parking; need a few
solutions or the whole kit and
caboodle — T2 Flex is the
one solution that unifies all
parking data. Who’s parking?
Where are they parking?
How are they parking?
We can tell you. Best of all,
you choose the functionality
and services that are right
for you. That’s the power
to manage parking.
www.T2systems.com
1007ct_CTShow
9/19/07
10:36 AM
Page 52
CT at the Show
Behind the Model
Learning Spaces. The
always outspoken San Jose State U AVP
Mary Jo Gorney-Moreno led a team
“reveal” entitled “Building Innovative
Formal/Informal Learning Spaces for
Collaboration,” and gave attendees a
behind-the-scenes look at how project
leaders met the challenge of building
new high-tech learning spaces and an
up-to-the-minute incubator classroom at
SJSU. Attendees also learned how the
team is reporting their ongoing research
to the community. Left to right: GorneyMoreno, Andrew Milne (Tidebreak; www.
tidebreak.com), and Menko Johnson
(SJSU). See the action at www.campustechology.com/summer07/recordings.
HPC and the CIO.
How does high performance
computing change campuses? MIT’s VP of IS/IT Jerry
Grochow led an all-star
CIO panel in an eyeopening discussion of the
true impact. Left to right:
Grochow, Betty Leydon
(Princeton), Marilyn
McMillan (New York
University), and Jeff
Huskamp (University of
Maryland-College Park).
Exhibits for All. Attendees thronged to
an exhibit hall chock-full of technologies for every
possible campus application. Demos abounded!
Ad-Hoc Leadership Groups Work!
The members of the “Santa Fe Women” shared with both
female and male session attendees how the successful
networking group has impacted their careers and lives. Left
to right: Carrie Regenstein (Carnegie Mellon), Anne Moore
(Virginia Tech), Kathy Christoph (U of Wisconsin-Madison),
and moderator consultant/author Judith Boettcher.
52
CAMPUS TECHNOLOGY | October 2007
Project4
8/15/07
12:58 PM
Page 1
Enrollment, Retention, Advancement
We call it ERA
You call it
institutional
success
Institutional success starts with enrollment. Your Admissions Office works hard every day to attract
the right candidates, increase applications, raise your enrollment numbers, and support student success. In
today’s competitive world, you need a real advantage to achieve your enrollment goals and further your
mission—the Jenzabar® advantage of industry-leading software, strategies, and services. Our Total Campus
Management™ solutions for admissions and enrollment include student information systems, advanced
decision-making tools, and an award-winning Internet portal that connects candidates to your campus
community right from the start. Our technology engages prospects and parents, linking them to faculty,
students, and administrators in a shared Web-based environment that stays constant throughout the
student lifecycle—and fosters a lifelong relationship with your school. That’s
ERA success.
If you’d like to learn more about how your institution can achieve ERA success,
please visit us at www.jenzabar.net/ERA_Success.htm
www.jenzabar.net • 1.877.536.0222
© 2007 Jenzabar, Inc. All rights reserved. Jenzabar and the Jenzabar mark and logo are trademarks of Jenzabar, Inc.
1007ct_CTShow
9/19/07
10:37 AM
Page 54
CT at the Show
Campus Tours That Wow. Preconference attendees were treated to tours of cuttingedge technology applications on the University of
Maryland-College Park campus. Hosted by UM’s VP
and CIO Jeff Huskamp, along with Manager of
Learning Technologies Chris Higgins and a veritable
army of UM’s IT leaders and innovators, the halfday tour took attendees for a first-hand, hands-on
look into the classrooms, research labs, and hightech buildings that help make UM one of the
nation’s most tech-advanced campuses.
MISSED CAMPUS TECHNOLOGY 2007? Head to the
follow-on fast-track immersive workshops at the
Campus Technology Winter 2007 “LEADERSHIP IN
PRACTICE” conference, Dec. 10-12 in San Francisco,
CA. See page 59 and visit www.campustechnology.
com/winter07 for more information.
54
CAMPUS TECHNOLOGY | October 2007
Project11
6/12/07
11:54 AM
Page 1
THE CANON
I N I T I AT I V E :
OUR COMMITMENT
TO EDUCATION
YOUR ONE-STOP SOLUTION
FOR ALL OF YOUR
INSTITUTIONAL NEEDS.
LESSON ONE: CONTACT US.
Email: education@cusa.canon.com
For quotes, fax request to: 516-328-4829
or www.usa.canon.com/educationalsales
Together Canon and Windows Vista are
streamlining the way you capture, view,
share and print high-quality photos. It’s
the new vision for digital imaging.
Visit our website for more information.
©2007 Canon U.S.A., Inc. Canon is a registered trademark of Canon Inc. in the United States and may also be a registered trademark or trademark in other countries. IMAGEANYWARE is a trademark of Canon. All rights reserved. Viewscreen and printer output images simulated.
1007ct_CTSolutions
9/19/07
10:38 AM
Page 56
CTSolutions
The latest releases, services, and new product versions
Ultraportable Notebooks
Lenovo has introduced the ThinkPad X61 and X61s notebooks, featuring a new integrated popup antenna that improves broadband wireless throughput by more than 30 percent, while increasing the range over previous models. Several connectivity options, such as WWAN, WLAN with
802.11n technology, Gigabit Ethernet, Bluetooth, or modem, are available on select
models. The X61s (pictured) has a 12-hour battery life (11 hours for the X61), and
a new Battery Stretch control feature allows users to gain up to 15 percent longer battery
life by temporarily disabling select functions in the Power Manager ThinkVantage software. New
32-byte hard drive password protection and optional I/O port disablement capabilities provide improved security. The
ThinkPad X61 and X61s notebooks start at approximately $1,484 and $1,474, respectively. www.lenovo.com.
Enhanced Fundraising Services
Information management systems provider Datatel has introduced Colleague
Advancement, a software solution for fundraising executives, business development
officers, and alumni relations directors. The system includes constituent management (records and tracks detailed donor, alumni, organization, and relationship
information); contribution management (processes pledges, gifts, matching gifts,
recurring donations, and auto-pay pledges); communications management (creates and tracks personalized incoming and outgoing communications); campaign
management and analysis (includes automatic managing, tracking, and analyzing of results); and reporting and data analysis. Contact company for pricing. www.datatel.com.
Customizable Clicker
Interactive learning system provider Qwizdom has released the Q2 radio frequency remote. The Q2
uses a three-row custom e-Ink display that supports display of three-digit numbers, right/wrong feedback, and low battery and mode indicators. It allows a number of question types, including multiple
choice, numeric, yes/no, true/false, and rating-scale. The remote overlay can be customized with a
school mascot and colors. Pricing starts at $950 for a 16-remote system. www.qwizdom.com.
56
CAMPUS TECHNOLOGY | October 2007
Project4
6/29/07
10:36 AM
Page 1
BREAK THE CYCLE. The HP BladeSystem c-Class, featuring
efficient Dual-Core AMD Opteron™
processors, helps free I.T. from the cycle
of server management. It’s equipped
with HP’s exclusive Insight Control
Linux Edition, a comprehensive blade
management and deployment package built specifically
for Linux. Manage multiple servers and infrastructures while
automating routine tasks, giving you more time to spend
on the tasks that can really benefit your campus.
Call 1-866-812-9604
Visit www.hp.com/go/bladesamdhed6
Set I.T. Free
Linux is a U.S. registered trademark of Linus Torvalds. AMD, the AMD Arrow logo, AMD Opteron, and combinations thereof are trademarks of Advanced Micro Devices, Inc. The information contained herein is subject to change without notice. © 2007
Hewlett-Packard Development Company, L.P.
1007ct_CTSolutions
9/19/07
10:38 AM
Page 58
CTSolutions
Integrated E-mail and Data Security
Proofpoint, a provider of integrated e-mail security and data loss prevention solutions, has announced Proofpoint 5, a
single-appliance solution for defending against inbound spam and viruses, preventing leaks of confidential and private
data, encrypting sensitive information, and analyzing messaging infrastructures. Powered by a new, unified appliance
architecture, Proofpoint 5 boasts enhancements such as more powerful administrative features, advanced data loss prevention capabilities, and highperformance protection against
message-borne threats. The Proofpoint platform can be deployed as a hardware appliance, virtual appliance, software,
or the recently announced hosted service Proofpoint on Demand. Appliance pricing starts at $6,750 plus annual user
license fees. www.proofpoint.com.
Digital Media Tool for Faculty
Cdigix, a provider of digital educational services to the college marketplace, has unveiled C-Labs: Faculty Edition (currently in beta), a digital education tool for incorporating rich audio and video media into classroom study. Instructors can choose
to post audio or video media onto the platform, or utilize the product’s demonstration module, which offers access to more than 120 pieces of preexisting content.
It also offers podcasting capabilities, allowing campus-produced content to be
posted in non-encrypted audio and video formats, and then played back on a student’s computer or transferred to a mobile device. Priced per media title; free trial
available for faculty users. www.cdigix.com.
Plagiarism Prevention
Blackboard, a provider of educational enterprise software and services, has announced SafeAssign, a new plagiarism prevention service. SafeAssign checks papers and assignments (submitted via the Blackboard Learning System) against information on the internet as well as several different databases, including: the ProQuest ABI/Inform database (www.
proquest.com); institutional document archives containing all papers submitted to SafeAssign by users in their respective
institutions; and a global reference database of papers voluntarily submitted by students and faculty. SafeAssign is currently
available at no additional cost to all enterprise licensees of the Blackboard Learning System. www.blackboard.com.
58
CAMPUS TECHNOLOGY | October 2007
CTConfAdOct
9/19/07
8:59 AM
Early s!
ate
Bird R
Page 59
December 10 -12, 2007
by
Register 2 to
r
Novembe$ 100
E
SAV
Westin San Francisco
Market Street Hotel
Put Technology
Leadership into Practice
Campus Technology’s Fast-track
Immersive Workshops
Education technology professionals
who will benefit from this highly
informative event:
CIOs, CISOs, CTOs, VPs of Technology
IT Directors /Managers
Academic Computing Directors / Managers
Administrative Computing Directors / Managers
Instructional Technologists, Deans, Department Chairs
Media and Library Services Directors / Managers
Those interested in advancing their IT leadership skills
REGISTER TODAY:
www.campustechnology.com/winter07
CTConfAdOct
9/19/07
8:59 AM
Page 60
A
Wealth
of
Ideas
in Just 2 / Days of Intensive Sessions for
ED Tech Leaders
1
2
Maximize Potential
in These Vital
Technology Areas
Social / Academic Collaboration
– Leading Change in Social
Collaboration Environments
Globalization – Going Global:
Advance Your Institution via a
Winning Worldwide Learning
Initiative
eLearning – Leading the Pack
Through eLearning Excellence
Business Intelligence – Mastering
the Art of Business Intelligence
Security – Your Golden Rings to
Authentic Security Leadership
Assessment – Assessment:
Accountability and Credibility on
Your Own Terms
IT Leadership – Preparing for an
IT Leadership Role: Your Path to
Success
Teaching & Learning Technology
– High-Tech Learning Spaces that
Succeed and Engage
A Valuable Immersive Experience
Join us for two full-day, in-depth workshops that provide access to technology
experts, tools, and additional resources that will help you effectively
customize and develop your campus IT action plans and strategies.
A Comprehensive and Insightful
Learning Process
Participate in three progressive information-sharing and hands-on segments
during each workshop:
December 10 -12, 2007
Morning technology focus ‘crash course’ delivered by technology leaders
and experts
Midday panel discussion and interaction with a cross-section of peers
sharing their successes and challenges
Afternoon working session with panelists, the track leader, and colleagues
to help you create an effective action plan suited to your unique situation
Westin San Francisco Market Street Hotel
CTConfAdOct
9/19/07
8:59 AM
Page 61
Network with World-Class
Experts and Peers
to Build Your Knowledgebase
Direct Access to Top-Notch Experts
and Technology Leaders
Dave Wells
The Data Warehousing Institute
Joel M. Smith
Carnegie Mellon University
Julian Lombardi
Duke University
Susan Ambrose
Carnegie Mellon University
Steve Acker
Ohio State University
Diane E. Beck
University of Florida
Richard E. Mayer
University of California-Santa
Barbara
John Camp
Wayne State University
Mary Jo Gorney-Moreno
San Jose State University
Menko Johnson
San Jose State University
Visionary
Keynotes
John W. (Jack) McCredie
UC-Berkeley
James Boyle
Duke University
Advantageous
Networking
Opportunities
Lunch on the Town
Birds-of-a-Feather Luncheon
Exhibit Hall Wine
and Cheese Reception
Networking Dinners
Joy R. Hughes
George Mason University
REGISTRATION PACKAGE INCLUDES:
2 1/2 Days of Drill-Down
Workshops
Technology Classrooms
Poster Sessions
Keynote, Wrap-Up,
and Closing Sessions
Tuesday Leadership
Luncheon
Access to Exhibit Hall
Exhibit Hall Wine and
Cheese Reception
Refreshment
Breaks
$
All for
only
499*
*Early Bird Savings: Sign up before November 2 and
pay only $499 for registration. That’s $100 in savings!
Group Packages: Groups of five, ten or more attendees who
register at the same time will now realize great savings. Early bird
savings also apply! See the registration form for more details.
REGISTRATION DEADLINES:
Early Bird Discount Deadline: November 2
Online Registration Deadline: December 4
REGISTER TODAY:
www.campustechnology.com/winter07
CTConfAdOct
9/19/07
8:59 AM
Page 62
December 10 -12, 2007
Westin San Francisco
Market Street Hotel
REGISTER ONLINE:
www.campustechnology.com/winter07
Registration Form
Step One: Type or print your information
Step Three:
First Name
Please tell us where you work:
4-year college
Demographic Questions
2-year college
Last Name
Vocational institution
Government organization
Title
Other (please specify) ____________________________________
Institution/Company
How did you hear about Campus Technology 2007?
Received brochure in the mail
(Please indicate priority code on mailing label _______________ )
Saw brochure in Campus Technology magazine
Mailing Address
Campus Technology eNewsletter
City
State/Province
Zip/Postal Code
Campus Technology website
Conference e-mail
Country
From colleague/co-worker
Day Phone
Fax
My association sent me
Other publication
E-mail*
Please indicate your primary role:
*Required! (Please print this ID very clearly. We send last minute
confirmations and announcements via e-mail.)
Top Level Non-IT Executive (Chancellor, Provost, President, VP, CAO, etc.)
Top-Level IT Executive (CIO, CTO, VP, etc.)
Your e-mail address is used to communicate with you about your conference
registration, related products and services, and offers from select vendors.
Refer to our Privacy Policy, http://www.1105media.com/privacy.aspx, for
additional information.
IT Director/Manager - Academic Computing
IT Director/Manager - Administrative Computing
Administrative Mgmt (Dean, Dept. Chair, Director)
Faculty Member (Professor, Adjunct, Instructor)
Attendee Networking – Yes, I want to participate
Media/Library Services
Other ________________________________________________
Step Two:
Choose Your Package
Single Package
Conference Registration (2 1/2 days)
Early Bird
Regular
Through Nov. 2
After Nov. 2
$499
$599
Group Packages
For Group Registrations, please call Sara Ross at 972.934.9525
Group 5 Pak
Group 10 Pak
Early Bird
Regular
Through Nov. 2
After Nov. 2
$2200
$4200
$2500
$5000
Total Fee $___________________
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Your Signature for Credit Card
Address if Different From Above
AMEX
Discover Card
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Do you evaluate, recommend, specify, or approve the acquisition
of technology products and services?
Yes
No
Step Four:
Send in Your Registration
MAIL registration with full payment to: Campus Technology Winter 2007,
1277 University of Oregon, Eugene, OR 97403-1277 or, if you use
a credit card, FAX your registration to: 1.541.346.3545.
You may also register ONLINE through our secure website at
www.campustechnology.com/winter07
If you would like to use a Purchase Order to register, please contact
Gretchen Duerst, Conference Services coordinator at 1.800.280.6218 or
1.541.346.3537 to make arrangements.
Step Five:
Select Your Sessions Online
After receiving your confirmation code, you may go to the registration page at
www.campustechnology.com/winter07 and enter your code. Then select the
conference tracks that you are interested in attending. This will help us in
planning logistics; however, it is not binding nor required.
Transfer/Cancellation Policy: You may substitute another person in your place
any time prior to the event. If you must cancel, your fee will be returned, less a
$50 cancellation fee, as long as your cancellation is in writing and
postmarked no later than November 2, 2007.
Questions? Registration Information: 1.800.280.6218 or 1.541.346.3537
E-mail: CampusTech@continue.uoregon.edu
Web: www.campustechnology.com/winter07
1007ct_index
9/20/07
9:24 AM
Page 63
Advertiser Index
>> Sales Contact
AD V E R T I S E R / U R L
Information
Atomic Learning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
www.atomiclearning.com/highed
Wendy LaDuke
Publisher
P 949-265-1596
C 714-743-4011
wladuke@1105media.com
Navid Davani
Western Region
Sales Manager
P 949-265-1540
C 949-337-8441
ndavani@1105media.com
M.F. Harmon
Eastern Region
Sales Manager
P 207-883-2477
C 207-650-6981
mfharmon@1105media.com
Tom Creevy
Central Region
Sales Manager
P 847-358-7272
C 847-971-5621
tcreevy@1105media.com
Lisa Shemet
Southern Region
Sales Manager
P 603-532-4208
lshemet@1105media.com
Deborah Carroll
Advertising Representative
P 203-373-9494
dcarroll@1105media.com
Karyn O’Dell
Sales Assistant
P 949-265-1512
C 714-742-2117
kodell@1105media.com
Corporate Headquarters: 1105 Media, 9121 Oakdale Avenue, Ste. 101, Chatsworth, CA 91311,
www.1105media.com.
Media Kits: Direct your Media Kit requests to Karyn
O’Dell, 949-265-1512 (phone), 949-265-1528 (fax),
kodell@1105media.com.
Reprints: For all editorial and advertising reprints of
100 copies or more, and digital (web-based) reprints,
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Merit Direct: Jeff Moriarty, 518-608-5066 (phone),
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PAGE
Barix Technology, Inc. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
www.barix.com
Campus Technology Winter 2007 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59-62
www.campustechnology.com/winter07
Canon Realis . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
www.usa.canon.com/details
Canon Initiative . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
www.usa.canon.com/educationsales
CDW-G . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . C4
www.cdwg.com
Coyote Point Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
www.coyotepoint.com
Datatel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
www.datatel.com
Dell . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
www.dell.com/campustechQ3
eCollege . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
www.ecollege.com
Hewlett-Packard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23, 45, 57
www.hp.com/go/HEDMag7
ISI Telemanagement Solutions, Inc. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
www.isi-info.com
Jenzabar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
www.jenzabar.net
LG Electronics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . C3
www.lgcommercial.com
Lumens . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
www.mylumens.com
Microsoft . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . C2-3
www.get.live.com/edu/schools
Nelnet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
www.nelnetbusinesssolutions.com
Panasonic Projectors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
www.panasonic.com/projectors
Panasonic Plasma TV . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
www.panasonic.com/proplasma
PC Mall . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
www.pcmallgov.com
Procera Networks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
www.proceranetworks.com
Ready2Net . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
www.csumb.edu/ready2net
RDT . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
www.hdguard.com
rSmart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
www.rsmart.com
Samsung . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
www.samsungpresenterusa.com
Sanyo Fisher USA . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
www.sanyolcd.com
Seiko . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
www.siibusinessproducts.com
Sprint . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
www.sprint.com/schooldude
SunGard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
www.sungardhe.com
T2 Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
www.t2systems.com
Tegrity, Inc. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
www.tegrity.com
TouchNet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
www.touchnet.com
This index is provided as a service. The publisher assumes no liability for errors or omissions.
campustechnology.com
63
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College/Company Index
COLLEGE/UNIVERSITY INDEX
Arizona State University . . . . . . . . . . .28, 30
Baylor University (TX) . . . . . . . . . . . . . .43-44
Bowling Green State U (OH) . .34, 36, 40
California State University-Chico . . . . . .48
Carnegie Mellon University (PA) . . . . . . .52
Charleston Southern University (SC) . . .46
Columbia Southern University (AL) . . . . .12
Columbia University (NY) . . . . . . . . . . . . .14
Dartmouth College (NH) . . . . . . . . . . . . . .10
Drexel University (PA) . . . . . . . . . . . . . . . . .12
Duke University (NC) . . . . . . . . . . . . . . . . .28
Florida State University . . . . . . . . . . . . . . .12
Georgia Institute of Technology . . . . . . . .18
Harvard University (MA) . . . . . . . . . . .10, 48
Hofstra University (NY) . . . . . . . . . . . . . . .48
Indiana University . . . . . . . . . . . . . . . . . . . . .14
Indiana U-Purdue U Indianapolis . . .32, 34
Long Island University (NY) . . . . . . . .20, 22
Macomb Community College (MI) . . . . .22
MIT . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .48, 52
New England School of Law (MA) . . . . .48
New Mexico State University . . . . . . . . . .26
New York University . . . . . . . . . . . . . . . . . .52
Northern Illinois University . . . . . . . . .16, 18
Northwestern University (IL) . . . . . . . . . . .12
Ohio University . . . . . . . . . . . . . . . . . . . . . . .48
Princeton University (NJ) . . . . . . . . . . . . . .52
Queen's University (ON) . . . . . . . . . . . . . .10
Salve Regina University (RI) . . . . . . . . . . .38
San Diego State University . . . . . . . . . . . .14
San Francisco State U (CA) . . . . . . .38, 40
San Jose State University (CA) . . . . . . . .52
Stanford U (CA) . . . . . . .12, 33, 36, 38, 48
State U of New York-Maritime College . .12
Texas A&M University . . . . . . . . . . . . . . . .14
Troy University (AL) . . . . . . . . . . . . . . . . . . .22
UCLA . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .48
University of Arkansas . . . . . . . . . . . . . . . .48
University of British Columbia . . . . . . . . .48
University of California-Berkeley . . . .12, 48
University of Colorado-Boulder . . . . . . . .48
University of Delaware . . . . . . . . . . . . . . . .10
University of Florida . . . . . . . . . . . . . . . . . . .26
University of Georgia . . . . . . . . . . . . . . . . .48
U of Illinois at Urbana-Champaign . . . . . .12
U of Maryland-College Park . . . . . . . .52, 54
University of Michigan . . . . . . . . . . . . . . . .12
University of Missouri . . . . . . . . . . . . . . . . .48
University of Northern Iowa . . . . . . . . . . . .14
University of Notre Dame (IN) . . . . . . . . . .10
University of Texas at Austin, The . . .26, 50
University of Virginia . . . . . . . . . . . . . . . . . .48
U of Virginia College at Wise, The . . . . . .46
University of Wisconsin-Madison . . . . . .52
USC . . . . . . . . . . . . . . . . . . . . . . . . . . . .10, 48
Virginia Tech . . . . . . . . . . . . . . . . . .10, 26, 52
Wake Forest University (NC) . . . . . . . . . .50
Wayne State University (MI) . . . . . . . . . . .12
Wellesley College (MA) . . . . . . . . . . . . . . .14
COMPANY INDEX
Angel Learning . . . . . . . . . . . . . . . . . . . . . . .34
Apache . . . . . . . . . . . . . . . . . . . . . . . . . .46, 48
Aruba Networks . . . . . . . . . . . . . . . . . . . . . .48
Blackbaud . . . . . . . . . . . . . . . . . . . . . . . . . . .14
Blackboard . . . . . . . . . . . . . . . . . . . . . . . . . .58
Bluesocket . . . . . . . . . . . . . . . . . . . . . . . . . .14
Bradford Networks . . . . . . . . . . . . . . . . . . .48
Brix Networks . . . . . . . . . . . . . . . . . . . . . . . .12
CashNet . . . . . . . . . . . . . . . . . . . . . . . . .20, 22
Cdigix . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .58
CDW-G . . . . . . . . . . . . . . . . . . . . . . . . .44, 46
ChaCha . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14
Datatel . . . . . . . . . . . . . . . . . . . . . . .14, 22, 56
E&I Cooperative Purchasing . . . . . . . . . . .14
Enterasys Networks . . . . . . . . . . . . . . . . . .46
Epsilen . . . . . . . . . . . . . . . . . . . . . . .34, 36, 40
eTapestry . . . . . . . . . . . . . . . . . . . . . . . . . . . .14
Facebook . . . . . . . . . . . . . . . . . . . . . . . .34, 40
Fortinet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .48
Higher One . . . . . . . . . . . . . . . . . . . . . . . . . .22
History Channel, The . . . . . . . . . . . . . . . . .12
Kuali . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8
Lenovo . . . . . . . . . . . . . . . . . . . . . . . . . .56
Linux . . . . . . . . . . . . . . . . . . . . . . . . .46, 48
Maritz Research . . . . . . . . . . . . . . .26, 30
McAfee . . . . . . . . . . . . . . . . . . . . . . . . . .44
Microcast Communications . . . . . . . .48
Microsoft . . . . . . . . . . . . . . . . . . . . .16, 46
Mobile Campus . . . . . . . . . . . . . . . . . .26
Moodle . . . . . . . . . . . . . . . . . . . . . . . . . .10
Motorola . . . . . . . . . . . . . . . . . . . . .28, 44
MySpace . . . . . . . . . . . . . . . . . . . . .34, 40
Nelnet Business Solutions . . . . . . . . .20
Nortel . . . . . . . . . . . . . . . . . . . . . . . . . . .14
On-Net Surveillance Systems . . . . . .10
Oracle . . . . . . . . . . . . . . . . . . . . . . . . .8, 20
PGP . . . . . . . . . . . . . . . . . . . . . . . . . . . .44
Pingtel . . . . . . . . . . . . . . . . . . . . . . . . . . .14
Polycom . . . . . . . . . . . . . . . . . . . . . . . . .14
Ponemon Institute . . . . . . . . . . . . . . . .44
Proofpoint . . . . . . . . . . . . . . . . . . . . . . .58
ProQuest . . . . . . . . . . . . . . . . . . . . . . . .58
Qwizdom . . . . . . . . . . . . . . . . . . . . . . . .56
Revenue Accelerators . . . . . . . . .44, 48
Sakai . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8
Second Life . . . . . . . . . . . . . . . . . . . . . .10
Secure Computing . . . . . . . . . . . . . . .46
SIPfoundry . . . . . . . . . . . . . . . . . . . . . . .14
Smart Technologies . . . . . . . . . . . . . . .16
Stamats . . . . . . . . . . . . . . . . . . . . . . . . . . .8
StillSecure . . . . . . . . . . . . . . . . . . . . . . .48
Sun Microsystems . . . . . . . . . . . . . . . .44
Symantec . . . . . . . . . . . . . . . . . . . . . . . .44
TeamUp Mobile . . . . . . . . . . . . . . . . . . .26
Technorati . . . . . . . . . . . . . . . . . . . . . . . .34
Tegrity . . . . . . . . . . . . . . . . . . . . . . .16, 18
Tidebreak . . . . . . . . . . . . . . . . . . . . . . . .52
TouchNet . . . . . . . . . . . . . . . . . . . . .20, 22
Verizon Wireless . . . . . . . . . . . . . .28, 30
Vontu . . . . . . . . . . . . . . . . . . . . . . . . . . . .44
Websense . . . . . . . . . . . . . . . . . . . . . . .44
Xirrus . . . . . . . . . . . . . . . . . . . . . . . . . . . .46
Xythos Software . . . . . . . . . . . . . . . . . .38
Youth Trends . . . . . . . . . . . . . . . . . . . . .26
Campus Technology (ISSN 1553-7544) is published monthly by 1105 Media, Inc., 9121 Oakdale Avenue, Ste. 101, Chatsworth, CA 91311. Periodicals postage paid at Chatsworth, CA
91311-9998, and at additional mailing offices. Complimentary subscriptions are sent to qualifying subscribers. Annual subscription rates for non-qualified subscribers are: US/Canada
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The information in this magazine has not undergone any formal testing by 1105 Media, Inc., and is distributed without any warranty expressed or implied. Implementation or use of any information contained herein is the reader's sole responsibility. While the information has been reviewed for accuracy, there is no guarantee that the same or similar results may be achieved in all
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64
CAMPUS TECHNOLOGY | October 2007
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1007ct_crossword.qxd
9/19/07
10:30 AM
Page 66
TechKnowledgy
Take a break and test your IT smarts
October 2007 | by myles mellor
Across
1. SMS
1
2
3
15
7
8
20
19. Parisian gold
26
21
30
23
31
24
28
32
37
14
19
22
27
10
17
18
16. E-mail user’s bane (2 words)
9
13
16
15. Referring to a source
22. 20th-century tech innovation,
for short
6
12
13. Operate
20. New form
5
11
11. A while back
12. Type of command
4
25
29
33
34
35
36
38
23. Schedules
39
40
41
42
26. Approves
27. ___3
43
44
29. Caesar’s digraph
30. Subject line intro
45
47
50
48
46
49
51
31. Doctorate
32. Scrambles information
37. Promotions now heading to
cell phones (see page 25)
52
53
54
58
59
55
56
57
38. Spat
39. Bring in data
3. Type of wireless hack (see page 46)
34. Data disc
4. Comes before the chicken?
35. Assume
5. Unix shared-object filename extension
36. Campus texts provider
6. Secure wireless infrastructure
provider (see page 46)
38. Unified threat management supplier
47. Information-recording technology
50. Military leave, abbr.
7. Jump the ___
42. Vehicle
52. It combines the ePortfolio with
social networking (see page 34)
8. Sign, as in a contract
44. Heavy on the bling
9. Protect
45. Loudspeaker system
10. ___ and whistles
48. Grappled
14. Yes, in Madrid
49. Gets nosy
17. Budget focus
50. Data escapement
18. Card in, cash out
51. Operation, for short
21. Only just managed to get
53. Financial performance measure
Down
24. Aural organ
55. Up until now
1. Web trends watcher (see page 34)
25. Telecommunications giant
2. Content services provider
(see page 38)
28. Basis of P2P
40. Networking giant
43. Global finance group
46. Energy ___, environmental program
54. Key concern for university tech pros
56. Preceding period
57. Stroke makers
58. Jump ___ the chance
59. Take apart to analyze
66
33. ___ and bolt
CAMPUS TECHNOLOGY | October 2007
41. Believer suffix
Stumped? Log on to:
www.campustechnology.com/
mcv/crossword/ for solution.
Project1
2/15/07
10:23 AM
Page 1
A TEAM OF ENGINEERS AND SUPPORT STAFF STAND BEHIND
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Experienced as…Reliable as…Innovative as LG
©2007 LG Electronics, Inc. Englewood Cliffs, NJ. LG Design and Life’s Good are trademarks of LG Electronics USA, Inc.
www.LGcommercial.com
Project20
9/11/07
1:54 PM
Page 1
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