THE INFLUENCE OF REFORM ADMINISTRATION TAX AND EMOTIONAL
INTELLIGENCE TOWARD AWARENESS OF INDIVIDUAL TAXPAYERS
(AT SUB- SUB DISTRIC WEST PAMULANG)
THESIS
Submitted to Faculty of Economics and Business as Partial Requirement for Acquiring the
Bachelor Degree of Economics
By:
Wike Vidya Paramita
107082103606
DEPARTEMENT OF ACCOUNTING
INTERNATIONAL CLASS PROGRAM
FACULTY OF ECONOMICS AND BUSINESS
SYARIF HIDAYATULLAH STATE ISLAMIC UNIVERSITY
JAKARTA
1432 AH/2011 AD
CERTIFICATION OF TIIESIS EXAM SHEET
Today is Monday, June 20, zo11 has been conducted on student
thesis examination
1. Name
2. Student Number
3. Department
4. Thesis Title
:
Wike Vidya Paramita
107082103606
Accounting
The lnfluence of Reform Administration Tax and Emotional
lntelligence toward Awareness
District West pamulang)
of lndividual Taxpayer (at sub-
sub
After careful observation and attention to appearance and capabilities relevant for
thesis examination
process, it was decided that the above student passed and
the thesis was accepted as one of
requirements to obtain a Bachelor of Economics in the Faculty of Economics
and Business Syarif
Hidayatullah State lslam ic Unive
rs
ity
Ja ka
rta.
Jakarta, June 20, 20L1
Prof. Dr. Abdul Hamid, MS
tD.19570617 198503 1 002
Rahmawati Dahyar, SE, MM
rD. 197708142A0604 2 003
Prof. Dr. Azzam Jasin, MBA
lJ
Secretarv /
Examiner Expert
Prof. Dr. Ahmad Rodoni
rD. 1 9690203 2001 12 1
003
ChoirulAnwar, MBA, MAFiS, CpA
.M,
Supervisor ll
SHEET STATEMENT
AUTH ENTICITY SCIENTI FIC WORKS
Signatures below:
Name
Wike Vidya Paramita
Students Number
107082103606
Faculty
Economics and Businesss
Department
Accounting
Hereby declare that in the writing of this thesis, l;
1. Not use other people's ideas without being able to develop and accountable
2. Do not do plagiarism of other people,s work manuscrlpt
3. Do not use other people's work without mentioning the original source or without the
4,
5.
owner'$ permission
Do not manipulate and falsify the data
Own work and able to work responsible for this work
lf in the future there is a demand from the other side of my work, and have been accountably proved,
was indeed found evidence that I have violated the above statement, then i am
ready to be sanctioned
according to rules applicable in the Faculty of Economics and Business Syarif Hidayatullah
State lslamic
University Jakarta.
Thus statement truly made with sincerely.
CURRICULUM VITAE
PERSONAL DATA
Name
: Wike Vidya Paramita
Gender
: Female
Place/Date of Birth
: Tangerang/ Nov, 25,1989
Nationality
: Indonesian
Marital Status
: Single
Religion
: Moeslem
Address
: Komp. Pamulang Permai 1 Blok B 11 no.9 West Pamulang- South
Tangerang
Contact Number
: 085697512820
ABSTRACT
This research to find out significant the reform administration tax and
emotional intelligence influenced awareness of individual taxpayers also to
reveal the level of awareness of taxpayers in the Sub- Sub district West
Pamulang. This research use Regression Multiple Linier. Sampling technique
is taken by the proportional random sampling area. Based on the result
regresion multiple linier that Reform Administration Tax has a positif and
significant on Awareness. Emotional Intelligence has a negative and
significant influence on Awareness. Significant Awareness various is 65, 0%
can be explained by all of independent. However the others 35, 0% are
explained by the other factors that are not calculated in this research.
Keywords: Taxation, Reform Administration Tax, Emotional Intelligence,
Awareness.
i
PREFACE
Bismillaahirrahmaanirrahiim
Assalamualaikum Wr.Wb
Praise be to God Almighty who always gives His grace and guidance and
blessings infinite, so I can finish this paper with the title "The Influence of Reform
Administration Tax and Emotional Intelligence toward the Awareness of Individual
TaxPayers (At Sub-Sub-District West Pamulang)" as one a prerequisite for
completing educational programs Strata Bachelor Level One (S-1) merger
Accounting Program at the Faculty of Economics and Business Syarif Hidayatullah
State Islamic University Jakarta. With the weaknesses that exist, the author will not
be fully realized apart from the mistakes and shortcomings. Therefore, the authors
deliver to apologize as much as possible when writing there are many shortcomings.
To complete this thesis, the author gets of many highly valuable assistance in
the form of moral and material from various parties with a single-minded. On this
occasion, with all humility there is no better word to convey the author, except Praise
and thanks are very sincere to:
1. Beloved family, mother, father and my sisters (Anne Destiany, SE, Wenny
Listyawati, SE) dear beloved who have provided moral and material assistance,
so I can finish this thesis.
2. Mr. Prof. Dr. Abdul Hamid, MS as the Dean of the Faculty of Economics,Syarif
Hidayatullah State Islamic University Jakarta.
3. Mr. Prof. Dr. Ahmad Rodoni as Vice Dean I of the Faculty of Economics,Syarif
Hidayatullah State Islamic University Jakarta and as Supervisor I who has
provided much direction and guidance and motivation to the author so I can finish
this paper as appropriate.
ii
4. Mr. Indo Yama Nasarudin, MAB as Vice Dean II of the Faculty of
Economics,Syarif Hidayatullah State Islamic University Jakarta.
5. Mrs. Rahmawati, SE, MM as Chairman of the Accounting Studies Program
Faculty of Economics Syarif Hidayatullah State Islamic University Jakarta.
6. Mr. Arief Mufraini, Lc,M.Si as Chairman Head of International Program Faculty
of Economics Syariff Hidayatullah State Islamic University Jakarta.
7. Mr. Choirul Anwar MBA, MAFiS, CPA as Supervisor II who has provided much
direction, guidance and motivate to the author. However I can finish this paper as
appropriate.
8. Mr. and Mrs. lecturer UIN International, which has provided guidance to the
author, and all staff employees of the Faculty of Economics Syariff Hidayatullah
State Islamic University Jakarta, which has provided assistance to the author.
9. Kak Sugih Waluyo, friends batch 4 and the International Accounting, Management
International UIN and colleagues that can not be mentioned one by one, which has
a lot of help in completing this thesis.
Finally, the author realizes that this thesis is far from perfect because the
author just ordinary people who did not escape from all sin. Therefore, suggestions
and constructive criticism is the author expected. Hopefully this paper can increase
knowledge for the benefit of all parties who read it.
Wassalamualaikum Wr.Wb.
Jakarta, May 2011
Author
iii
BRIEF TABLE
NO
Explanation
Page
2.1
The differences in domestic taxpayers and foreign taxpayers…........ ..23
2.2
SPT 1770...............................................................................................34
2.3
SPT 1770 S .......................................................................................... 34
3.1
Reliability Instrument Scale ….............................................................49
3.2
Research Operational Variable……………………………………......58
4.1
Respondents Characteristics……………………………………….. ...61
4.2
Validity Test: Reform Administration Tax ………………..................63
4.3
Validity Test: Emotional Intelligence .............…………………….....64
4.4
Validity Test: Awareness ….................................................................65
4.5
Validity Statistics................................................................................. 65
4.6
Reliability Statistic……………………..............................................66
4.7
Autocorrelation Statistics ....................................................................69
4.8
Multicollinearity Statistics....................................................................71
4.9
Coefficient Determination ...................................................................72
4.10
F test ....................................................................................................73
4.11
T test ...................................................................................................73
iv
BRIEF FIGURE
NO
Explanation
Page
2.1
Research Design …………………………………...................39
3.1
Theoretical Framework.............................................................59
4.1
Normality Test Result………...................................................67
4.2
Histogram………………………….........................................68
4.3
Heteroscedastic ……………………………...........................70
v
BRIEF ATTACHMENT
ATTACHMENT
A
QUITIONAIRES
ATTACHMENT
B
DATA RESULT
ATTACHMENT
C
VALIDITY AND REABILITY TEST
ATTACHMENT
D
CLASSIC ASSUMPTION
ATTACHMENT
E
HYPOTHESIS
vi
BRIEF CONTENTS
SUPERVISOR SHEET
ENDORSEMENT SHEET (COMPREHENSIVES EXAMS)
CERTIFICATION OF THESIS EXAM SHEET
SHEET STATEMENT (AUTHENTICITY SCIENTIFIC WORKS)
CURICULUM VITAE
ABSTRACT ………………………………………………………………...i
PREFACE …………………………………………………………………..ii
BRIEF TABLE ……………………………………………………………..iv
BRIEF FIGURE …………………………………………………………….v
BRIEF ATTACHMENT ...…………………………………………………vi
BRIEF CONTENT ………………………………………………………...vii
CHAPTER I INTRODUCTION
A. Background........................................................................1
B. Research problem ………………………………………..7
C. Research objectives ……………………………………...7
CHAPTER II THEORITICAL FRAMEWORK
A. Literature Review...............................................................9
1. Definition of Tax …………………………………......9
2. Tax Administration Reform........................................ 13
3. Emotional Intelligence.................................................16
4. Taxpayers Awareness...................................................18
5. Income Tax...................................................................20
B. Previous research..............................................................36
C. Effect of the Reform Administration Tax toward
Awareness of Individual Taxpayer .................................38
D. Logical frameworks.........................................................39
vii
E. Hypothesis ……………………………………………..40
CHAPTER III RESEARCH METHODOLOGY
A. Research Scope................................................................41
B. Sampling Method.............................................................41
C. Data Collection Techniques …………………………....42
D. Analysis Method ............................................................46
E. Operation Variables.........................................................58
F. Theoretical Framework ..................................................59
CHAPTER IV ANALYSIS
A. General Description of Research Object ........................60
B. Analysis and Discussion ……………………..................62
1. Validity Test ..............................................................62
2. Reliability Test...........................................................66
3. Classic assumption ....................................................67
4. Hypothesis Test ………………………....................72
C. Interpretation ..................................................................75
CHAPTER V CONCLUSION
A. Conclusion ……………………………………..............79
B. Implication …………………………………………......80
C. Recommendation ………………………………………81
REFERENCES
ATTACHMENT
viii
CHAPTER I
INTRODUCTION
A.
Background
In an effort to finance the construction of the government is
absorbing the tax sector, though no less important income from various
sectors of other income. In the atmosphere of the country still covered by
remnants of the economic slump, the government carried the burden
which is currently very heavy. To finance the government's national
development can not only rely on external debt with interest rates that are
not minor or from natural resources are increasingly depleted oil and gas.
Hope the one that can be counted on to finance national development is
taxation revenue.
The Government has reformed tax. Actually it aims to support the
tax sector for better future. There are two significant leaps in tax reform.
First is the open of the large taxpayer’s office, followed by testing for
medium and small taxpayers with a modern tax system. At these large
taxpayers office, established an account representative which aims to
know all behavior, business scope, and all things related to view the
rights and obligations of taxpayers who monitored (knowing your
Taxpayer) and services to the taxpayer can be done completely on a
single table. Leap second is a proposal to change or amendment of tax
laws, namely the Law on General Provisions on Taxation, Income Tax
1
Act (Income Tax), and the Law on Value Added Tax (VAT). The point is
to change the tariff, subject, and subject to tax in order to competitive.
Anggito Abimanyu (2009)
With reform is launched in taxation that is marked with law (UU)
Number 16 year 2009 about number 5 year 2008 change four on law (UU)
number 6 year 1983 about general roles and tax roles; UU. Number 36
year 2008, about change three on law (UU) No.7 year 1983 about income
tax. Although perfect a reform tax policy, so that the result did not satisfy
if was not followed by reform administration tax. Nasucha (2004: 8).
Sophar Lumbantoruan (2005: 19) in Suryana (2010: 6) Administrative tax
is manner or procedure collection tax.
Indonesia's tax reform aimed at improving the efficiency of tax
collection in order to support the national revenue; improve services, legal
certainty and justice for the society to enhance competitiveness in the field
of investment to continue to support the development of small and
medium enterprises; adjust the demands of socio-economic development
of society and development in the field of information technology;
improve the balance between rights and obligations; simplify tax
administration procedures; improve the application of the principle of selfassessment in an accountable and consistent and supportive business
climate towards a more conducive and competitive. Siti Resmi (2009: 20)
Chaizi Nasucha (2004) the government of Indonesia has done
reform administration tax, including did change structures and
2
procedures, namely change organization to tax inspection office be tax
service office. That change occurred because there was reform tax in
1983, namely change in system to official assessment be self assessment.
The change caused a major access for the taxpayer. One of them is
the decrease taxpayer compliance and awareness of his duty because
basically bad service. Besides that there is no transparan and simple
about procedure. Awareness to be abiding taxpayers is one of adherence
to the law. Compliance with tax payments, including rules against tax
law where the law mentioned indiscriminate taxation and a not exception
either escapes from anywhere or anyone all the same under the
provisions of the applicable tax law to avoid administrative sanctions that
would harm its own taxpayers.
In 2010, the number of registered taxpayers reached 15,911,576
people both personally and corporately, but only 14,101,933 are required
to submit tax return that the SPT is 8,202,309 taxpayers or by 58.16
percent compliance rate. It's still up significantly compared to the year
2008 which is only 33.08 percent and 54.15 percent in 2009. A total of
5,899,624 taxpayers reported individuals and entities do not meet their
obligations to obey a notification letter announcing the annual Income
Tax in 2010. Erlangga Djumena, kompas.com (May 20: 2011)
When compared with the percentage of taxes last year mandatory
compliance has decreased which in 2010 amounted to 61.91% while for
the year 2011 amounting to 52.20%, but from the side the number of
3
taxpayers who report an increase, which for 2010 individual taxpayer
who reports by 320,488 while the year 2011 amounting to 443,159
individual taxpayer. humaspajak.co.cc (May 20: 2011)
Indonesia tax revenue from Income Tax (Income Tax) of the
Personal in 2008 only amount 22.89%. While revenue from corporate
income tax to the realization of non-oil tax revenue reached 77.11%. In
2009 Indonesia tax revenue from Income Tax (Income Tax) of the
Personal is 61.28%. While revenue from corporate income tax to the
realization of non-oil tax revenue reached 38.72%. State revenue from
income taxes (Income Tax) private persons (OP) to the new 1-2010
semesters reached Rp 1.94 trillion or 45.22% of the target in APBNP
2010 amounted to Rp 4.29 trillion. Realization of revenue from corporate
income tax until the semester 1-2010 reached Rp 72.62 trillion or 57.34%
of target. Corporate income tax revenue in 2011 reached 70% of the total
tax revenue while only 30% of an individual. (Investor Daily Indonesia)
Still quite a lot of people are not aware of the obligations. They do
not realize to meet income tax obligations, even though income taxes
have been prepared in accordance with the law. This means a collective
agreement that must be obeyed.
Reduced awareness on taxpayers can be caused due to poor control
of their emotion. In a good emotion, the taxpayers can control his
emotions in the act for paying as aware and the taxpayer does not feel
pressured to pay. To make a good emotion is needed emotional
4
intteligence. Goleman (2005) emotional intelligence is the ability to
motivate yourself and the ability to manage emotions well in ourselves
and in relationship to others. Meanwhile, according to Yunita (2005) in
Sukma Adiatma (2010) Emotional intelligence or Emotional Quotation
(EQ) includes the ability to express feelings, awareness and
understanding of the emotions and the ability to regulate and control it.
Mayer and Salovey (1995: 197) in Elizabeth et al (2010) define
EI as the capacity to process emotional information accurately and
efficiently, including that information relevant to the recognition,
construction, and regulation of emotion in oneself and others. According
to Morehouse (2007) in James Thomas Kunnanatt (2008) EI can also
raise the level of individual and team performance. Perhaps due to an
enhanced ability to recognize and manage emotions and brace against
distracting emotions, EI skills connect both to individual cognitive-based
performance and team task performance skills.
So taxpayer’s emotional intelligence must be implemented well in
order to raise awareness of the taxpayer. Because the more control EI, the
better relationship between officer tax payer and taxpayers.
Consciousness to become taxpayers and meet all obligations that
need to be fostered in every heart that lived socializes taxpayers. Thus,
the wheels of government will run smoothly for the benefit of the
taxpayer's own and smooth the wheels of government will also launch
the overall achievement of ideals of the people and residents living in a
5
just and prosperous country within the scope of value - the value of
Pancasila and the 1945 Constitution. Each of the people and residents
should be aware that the obligation to individual income tax is not to
another party, but to streamline the way the wheels of government which
deals with all the interests of the people themselves. So a conscious is
needed a sacrifice and it is for its own interests from generation to
generation.
Therefore, the role of consciousness and forces the taxpayer is
required to participate in paying individual income tax, thereby
increasing state revenues. Therefore, with the change in taxation (reform
administration tax) and emotional intelligence are expected to taxpayers
awareness of self can arise from the taxpayer. So that taxpayers are aware
of obligations in terms of paying taxes, especially individual income tax.
So the writer was intrigued when a study was written under the title
"THE INFLUENCE OF REFORM ADMINISTRATION TAX AND
EMOTIONAL INTELLIGENCE TOWARD AWARENESS OF
INDIVIDUAL TAXPAYER (AT SUB- SUB DISTRICT WEST
PAMULANG)”
6
B.
Research problem
Based on the description above, the authors formulate the
problem as follows:
1.
Do reform administration tax and emotional intelligence or partial
effect to awareness of individual taxpayers?
2.
How is significant of awareness of individual taxpayers at the sub
sub-district west Pamulang?
C.
Research objectives and Usefulness of research
1. Objective:
a. To find out significant the reform administration tax and emotional
intelligence influenced awareness of individual taxpayers.
b. To reveal the level of awareness of taxpayers in the Sub- Sub
district West Pamulang.
2. Usefulness of research
The uses of this research are:
a. As a regulation to achieve undergraduate in international
program, accounting, faculty economic and business, state Islamic
University Syarif Hidayatullah Jakarta.
b. As an application and applying knowledge that already get from
accounting merger and give the writer understanding about tax.
c. Theoretically, this research can have a function in knowledge
development especially in taxation subject. Beside that can be use
as a reference to next research in taxation.
7
d. Taxpayers can obtain knowledge about efforts to increase taxes,
especially individual income tax.
e. As the input material which can be considered by the agency in
charge of individual income tax.
8
CHAPTER II
THEORITICAL FRAMEWORK
A. Literature Review
1. Definition of taxes
According to Rochmat Soemitro in Siti Resmi (2009: 1):
“Tax is cash contributions to the people of the State based on the
law (Can be forced) to not get behind the timbale services (contra) Which
is shown by direct cans and it is Used to paying the common expenses”.
According to N.J.Feldman in Siti Resmi (2009: 2):
“Taxes are imposed unilaterally by the achievements and
outstanding to authorize (based on the stipulation of norms in general)
without the there is a contraprestasi and is solely Used to cover general
expenses”.
Under Article 1 of Law No.28 of 2007 is as follows:
“Tax is a compulsory contribution to the State which are payable
by the individual or entity that is enforceable under the law by not getting
benefits directly and used for the purposes of the State for maximum
benefit and prosperity of the people”.
For Standard Chartered Bank can be taken fourth definitions that
conclusion:
a. Tax levied based on the power of the law and the role of exercise.
b. On paying the tax can not be showed there is an individual contra by
government.
c. Taxes levied by the State for both central and local government.
d. Taxes destined for government expenditure, which if there is still a
surplus of revenues, are used to finance public investment.
9
Tax has budgetary function meaning that tax is one source of
government
revenue
to
finance
both routine
and
development
expenditures. Taxes have regulatory functions, meaning that tax as a
means to regulate or doing government policy in the field of social and
economic as well as achieving certain objectives outside the financial
sector. Siti Resmi (2009: 3)
There are third kinds of taxes. It is classified Based on Class, its
collector Characteristics and Institutions. Based on class, tax is classified
Became two, namely Direct taxes have to be paid or borne solely by
taxpayers and cannot charge or delegated to others or other parties, tax
burden taxpayers should be concerned (Income Tax). Indirect tax, the tax
would ultimately be charged or transferred to another person or a third
party. Indirect tax occurs if there is an activity, event, or act which causes
the tax becomes due. Siti Resmi (2009: 7)
Based on Characteristics, tax classification became can be two,
there are Subjective tax; the tax imposition is notice of personal
circumstances or the taxation of taxpayers who watched a state subject
(Income Tax). Objective tax, the tax imposition is noticed either in the
form of objects, things, actions, or events that result in liability to pay tax,
regardless of personal circumstances subject to tax (tax payers) or place of
residence. Siti Resmi (2009: 8)
Based on Institutional collectors, tax is classified became two,
namely State tax (central tax); tax levied by the central government and
10
used to finance the State households in general. Local tax, the tax levied
by local governments both local provincial (provincial tax) and local level
II (tax district and city) and used to finance local households each.
Includes provincial taxes and motor vehicle tax on water; vehicle
registrations of motor vehicles and vehicles on water, motor vehicle fuel
tax, and tax collection and utilization of underground water and surface sea
water. Tax district include hotel tax, restaurant tax, entertainment tax,
advertisement tax, street lighting tax, tax collection minerals group C, and
parking tax. Siti Resmi (2009: 9)
Siti Resmi (2009: 9) states that Procedures for tax collection consists
of stelsel tax, the principle of tax collection, and tax collection system.
Stelsel tax; tax collections can be done in three stelsel, namely Stelsel real
(Real); stelsel hereby declare that the imposition of taxes based on the
object that actually happened (hence the object is to tax income).
Therefore, the new tax collection can be done at the end of the fiscal year,
i.e. after all the real income in a tax year is known. Stelsel assumed
(fictitious). Stelsel hereby declare that the imposition of taxes based on the
assumption regulated by law. With this stelsel means the amount of tax
payable in the current year can already determined or known at the
beginning of the year. Stelsel mix; stelsel stated that taxation is based on a
combination of real and stelsel assumption.
There are three principles of tax collections, namely Domicile
principle (principle residence); this principle states that the State is entitled
11
to tax all income tax payers who are resident in its territory (domestic or
foreign). Principle source, this principle states that the country of right to
tax income sourced in territory without notice residential taxpayers. The
principle of nationality is stating that the imposition of taxes associated
with the nationality of a State. Siti Resmi (2009: 10)
Tax collection system has three systems namely Official
Assessment System is tax collection system that gives the tax apparatus
authority to determine their tax returns each year in accordance with
legislation applicable taxation. Self Assessment system is system of tax
collection which empowers taxpayers in determining their own amount
payable each year in accordance with laws, and regulations that apply, and
therefore taxpayers entrusted to: calculate your own tax returns, calculate
their own tax returns pay, reporting, and account for their tax returns. With
a holding system is tax collection system that gives authority to a third
party designated to determine the amount of tax payable by taxpayers in
accordance with taxation legislation requirements. Siti Resmi (2009: 11)
According to Adam Smith in his book The Wealth of Nations that
in order to attempt the collection of tax fairness objective. That is, the
underlying principle of the collection is general and equitable. The
principle of taxation is known as The Four Maxims or Smith's Cannon,
namely:
a. Equality, equality in tax burden, according to the ability of the
taxpayer.
12
b.Certainty, run a firm, clear and definite.
c. Convenience, not pressing the taxpayer, pays taxes willingly.
d.Economy, tax collection costs are not greater than the total tax
revenue.
2. Tax Administration Reform
Tax Reform includes two areas namely the first is regulation Reform
consist of tax amendment and the second is administrative tax. Strategies step
is done by Service Office. Sugihartini Rahayu (2008). According to Sri
Mulyani
Indrawati,
finance
minister
"was
designed
tax
reform
comprehensively categorized in four ways:
a. Improve legislation, ranging from income tax laws (Income Tax), Law of
value added tax (VAT). Improvement Act with the spirit and
responsiveness between the rights and obligations between taxpayers and
officials.
b. Improvement of organizational structure, standard operates procedures so
that there is certainty to the process of service and good governance,
increased efficiency and productivity.
c. Fix the data base and information technology systems to support tax
potential. This is to prevent the interaction between officials and taxpayers
are not required.
d. Sector reform and improvement of quality, competence and integrity of tax
officials (Ministry of Finance: What Does Tax Reform, "Continuing the
13
reform process is a tough task that must be followed Tjiptardjo", Heri
Susanto, Nur Farida Ahniar VIVAnews (July29:2009)
From the above definition can be concluded that under existing tax
reform in Indonesia aims to Revising the regulations on taxation,
Preventing the things that will damage the corporate-tax value of existing,
As well as to make it easier for taxpayers to pay taxes, Tax return
reporting the tax offices so as to create service processes and governance
that is much better than before.
According to Hendi Haryadi (2009: 2) Administration covers all
activities, from setting up the maintenance of a group of people who have
a differentiation of work to achieve a common goal as well as more widely
used for matters relating to state.
According to encyclopedia taxation which is written by Sophar
Lumbantoruan (2005: 19) in Suryana (2010: 6)
“Administrative tax is manner or procedure collection tax”.
Although perfect a reform tax policy, so that the result did not satisfy if
was not followed by reform administration tax. Nasucha (2004: 8)
Bird and Jantscher (1992: 1) in Chaizi Nasucha (2004: 8)
suggested that
“Policy change without administrative change is nothing and that
it is critical to ensure that change in tax policy are compatible with
administrative capacity. In a very real sense tax and administration is tax
policy”.
Based on developed countries experience, there are three main
context that is needed to tax administration reform be success, namely
Tax structure need be simplified to easy, compliance, and administration;
14
Reform strategy which is proper to special condition each country must be
developed; and There is a political commitment which is strong toward
increase tax administrative. According to Chaizi Nasucha (2004)
dimensions of reform administration tax, namely:
a. Organization structure
Organization Structure is formal plan to create divide work
which is efficiency and effective coordinate of activities organization
member. Organization structure content about how work task will be
divided, classified, and coordinated as formal. Robbins (2001: 217).
Quoting Adiwisatra (1998) is explained by Nasucha (2004: 69) that
organization structure is element that related to role had fixed and
relationship among role and activity allocation to separate sub-units,
authority’s distribution in between administrative position and
formal network communicate.
b. Organization Procedure
Every society organization facilities in process socialization
as formal in other hand in form education and training activity.
Organization Procedure related to communicate process, decision
making, reward
choosing,
socialization and carrier.
Schein
(1997:210-232) in Nasucha (2004: 9) stressed that organization
socialization is process to teach something, process about something
which is indoctrinated, and process which is learned about what is
the most important in organization or several subunit which in there.
15
c. Organization Strategy
Organization Strategy is viewed as strategy, behavior
viewing and act that aimed take benefit every conditions, factors,
opportunities and sources that exists so that organization goal can be
achieved as successful and safety. Koontz (1984: 18) in Chaizi
(2004: 9) mentioned that strategy related to wise. Strategy is general
program of acting and commitment on stressed and sources to
achieve goal. Robbins (1990: 138) in Nasucha (2004: 9), states that
dimension of strategy which show implication toward organization
structure is innovation, differentiation, breadth, cost control.
d. Organization Culture
Culture contains as trust, value and behavior together which
is received by several people. Schemerhorn (2001: 101). Quoted by
Edgar Schein, Schemerhorn (2001: 273) stressed that organization
culture is mentioned as a system trust spread and values which is
develop and about behaviors organization member.
3. Emotional Intelligence
According to Wibowo (2002) in Arsinawati (2010)
“Emotional intelligence is emotional intelligence for use in
accordance with the desire, ability to control emotions so as to provide a
positive impact”.
Salovey and Mayer in Goleman (2005) define
“Emotional intelligence as the ability to monitor and control their
own feelings and others, and use these feelings to guide thought and
action”.
16
Mustofa and Agus (2007) define that
“Emotional intelligence include abilities are different, but
complementary to academic intelligence, the purely cognitive abilities
measured by intelligence”.
Goleman (2005) defines that
“Emotional intelligence is the ability to motivate yourself and the
ability to manage emotions well in ourselves and in relationship to
others.”
Emotional intelligence is the ability to listen and communicate
orally, adaptation, creativity, mental resilience to failures, self-confidence,
motivation, teamwork and desire to contribute to the company. Goleman
(1999: 14) in Ary Ginanjar Agustian (2001: 56) and use self-awareness.
Covey (1990: 109) in Ary Ginanjar Agustian (2001: 57)
Mayer and Salovey (1995: 197) in Elizabeth J. Rozell and Wesley
A. Scroggins (2010) define EI as
“The capacity to process emotional information accurately and
efficiently, including that information relevant to the recognition,
construction, and regulation of emotion in oneself and others”
The ability models focus on traditional forms of Intelligence
combined with emotion and is the composite of four separate dimensions.
Mayer and Salovey (1997) in Elizabeth J. Rozell et al (2010: 3):
(1) Accurate perception of emotion (in self and others);
(2) Assimilation of emotion to facilitate thought;
(3) An understanding of emotion; and
(4) The ability to manage and regulate emotion in self and others.
17
From definition above can be conclude that emotional intelligence
related to our ability to control and manage our emotion in order to keep
emotion stable and well, to motivate ouselves in order to get positive
impact. However it can be increased awareness of taxpayers.
4.
Taxpayers Awareness
According to Tarjo, et al (2005)
"Awareness of taxation is an attitude toward the meaning and
function of the tax, a component of a constellation of cognitive, affective,
and co native that interact in understanding, feeling and behaving to the
meaning and function of tax”.
Widjaja (1984: 14) in Fanie (2009: 24)
“Awareness is defined as an attitude or behavior to know or
understand, obey and comply to the rules of existing legislation, is also
an attitude or behaviour know and understand, obey and comply with the
customs and traditions and habits of living in society”.
Siti Resmi (2009: 21)
“Taxpayers are individuals or entities include taxpayers, tax
collectors and tax cutters who have rights and tax obligations in
accordance with the provisions of tax legislation”.
According to Tarjo and Sawarjuwono (2005: 21) in order to increase
awareness of taxpayers within related to taxation that government
through connect to Mayor Directorate Tax always increase intensities
socialization tax which focused in awareness taxpayers to tax.
Individual taxpayer’s awareness will grow either if they had known
or understood besides that there have to punish which is tiding. If only
know and understand, but there is no punishing so that there is no scared.
Rahayu (2003: 18). Holding fine punish individual income tax which is
18
perception by taxpayer can open knowledge them that it is implemented
as fairness to all of taxpayers. However it can grow awareness taxpayers
to report theirs tax as punctual.
Someone will be aware if understand. Its mean that theirs have
to know first related to tax. After knowing it then understanding so that
appear to be aware even though either can obey or fulfill their tax duty.
Rahayu (2003: 19). According to Mangkoesoebroto (1999: 52) in
Purnamasari (2007: 20) taxpayer’s awareness always is related to
compliance through hold tax’s right and obligation as role especially for
The higher society knowledge’s, the easier taxpayer understands
especially related to relationship between cost and benefit of every
government activities, The Knowledge levels, Fair of tax system and
administrative system are either easy or simply.
According to Reza Mardian (2009), awareness of taxpayers so
often associated with compliance and compliance in implementing the
rights and obligations taxation accordance with existing regulations,
especially in terms of the following are Knowledge society, the higher
the public's knowledge of tax neighbors then the easier the government to
explain to the public (taxpayer) related to regulatory and tax benefits
from the public and government. Education level, this is necessary in
understanding the tax and the tax filing in odd moments seems
complicated for the community. Prevailing system, the system in
19
question is a fair tax system for all parties and system is administration
simple and easy.
Pramono (2003: 16) in Reza Mardian (2009) stressed that indicator
of the consciousness of taxpayers are Knowledge of Taxation,
Knowledge about tax regulations, Patterns of behavior toward the
taxpayer tax payments. Suryadi (2006) mentions that indicators of
awareness have four type, namely Taxpayers Perception, Knowledge of
Taxation, Taxpayers Characteristic, and Socializations Taxation.
Based on expert opinions, we can conclude that consciousness is
an activity or behavior of someone who is influenced by education,
knowledge, habit patterns of behavior and socializations. Awareness is a
conscious act of doing certain activities. Growing awareness on the
individual taxpayer is required to be carried taxation. Taxpayers must
have an awareness of paying taxes so the tax system in Indonesia can be
run well and the source of government revenue can be increased in
developing countries.
5. Income Taxes
The word "Income Tax" has two meanings together with the other.
The First is understanding of the meaning of "tax" itself and second is
sense of the meaning of "income". Understanding tax is free to do as a
state obligation in the form of devotion and the active role citizens and
community members to finance the various needs of State in the form of
20
implementation of national development which is set in legislation and
regulations for the purpose of welfare of the nation and the State.
In other words, understanding the tax can be considered as fringe
benefits provided by society to the government for the facilities that we
can enjoy being able to live well in a State. Despite of income is the
amount of money received for work done by individuals, agencies and
other business forms that can be used for economic activities such as
eating and or hoarding and increasing wealth.
According to article 4 paragraphs 1 of the Income Tax Act No. 36
of 2008,
“which meant the income which is any additional economic
capability received or accrued by a taxpayer, whether originating from
Indonesia and outside Indonesia, which can be used for consumption or to
increase the wealth of taxpayers concerned, with the name and in any
form”.
So understanding the income tax is a levy directed to the public
official whose income or on income received and earned in the fiscal year
for the interests of the State and society in the life of nation and state as an
obligation that must be implemented. It should be emphasized here, is the
object of income tax, in accordance with article 4 above, is income that is
economical and additional capabilities that can be used for consumption or
to increase the wealth of the taxpayer. In other words if the income
received is not an economical or not additional ability to increase property
tax payers, the income is not subject to tax. Rimsky (2004: 50)
21
The legal basis for income tax in Indonesia is a plus Act
regulations that support under it include the following are Government
Regulation (PP), Regulation of the President (Presidential), Regulation of
the Minister Finance (PMK), DGT Regulation (Per.DJP). Laws governing
the income taxes in Indonesia at this time began with the law No. 7 of
1983. Later the law was amended several times, changed into law No.7 of
1991, then changed again into law No.10 of 1994 and last amended to Act
No.17 of 2000. The last Act, i.e. Act No. 36 of 2008 becomes effective
from 1 January 2009. Paryan (2009: 2). Here there are the income tax
explanations, we first need to learn about the subject of taxes and income
tax object.
The principle relating to the subject of Tax is the principle of
domicile which is a principle of taxation based on domicile or residence
subject to tax. The principle of source, namely the principle of taxation
based on source of income derived subject to tax. The principle of
nationality is the principle of taxation based on citizenship subject to tax.
The tax liability of an individual or agency or heritage begins and
ends at when an individual who resides in Indonesia, an individual
residing in Indonesia for more than 183 (one hundred and eighty-three)
days within any 12 (twelve) months, or an individual who in a tax year are
in Indonesia and has the intention to reside in Indonesia. Board was
established or domiciled in Indonesia and ended when dissolved or is no
22
longer domiciled in Indonesia. The emergence of inheritance and ending at
the time of the inheritance is distributed.
At the start and end of subjective tax liabilities in the income tax is
very important because income tax is a subjective kind of tax that the tax
liability attached to the subject of taxes is concerned, meaning that tax
liabilities are not intended to be delegated to other tax subjects. Because
state taxes are attached to the subject in question, it is important to know
for sure about when to start and when to end one's subjective tax liability.
The tax liability of an individual as written above begins when the
individual is born, it means simply to say that individuals can obtain tax
ID when she was born with a birth certificate showing proof of or letter of
his birth, especially in this modern age is not income monopoly only
adults only, but anyone regardless of age can earn revenue from various
types of work and activities. For example: a toddler, even a baby can earn
not less than the ads that is role.
In accordance with the principles above, the subject of individual
tax and or general body may be subject to tax in domestic or foreign tax
subject. Here are the differences in domestic taxpayers and foreign
taxpayers, among others are:
Table 2.1
The differences in domestic taxpayers and foreign taxpayers
Taxpayer
 Subject to income tax on both Received
outside Indonesia Just or obtained from
Indonesia.
Taxpayers overseas
 Imposed tax on income from income
derived from sources in Indonesia.
 Tax imposed on gross income.
23
 Subject to tax based on net income.
 The tax rate used is the general tariff (rate
of Income Tax Law Article 17).
 Obligation to submit tax returns SPT.
 Tax rate used is the rate worth (tariff
Income Tax Law Article 26).
 Not required to submit tax returns SPT.
Based on the explanation above regarding the subject of domestic
taxes and foreign tax subject, that it is clear that, for payers in the country,
subject to income tax whether received or obtained from Indonesia and
outside Indonesia, in accordance with the principle of nationality, while
WP's foreign taxable only on income derived from sources of income in
Indonesia, according to the principle source. For an individual who is the
subject of taxes in the country and abroad is an individual who resides in
Indonesia counted since its presence in Indonesia for 183 (one hundred
and eighty-three) days within a period of 12 (twelve) months may be taxed
as a subject of domestic taxes in accordance with the principle of domicile.
For more details, this included in the Personal category as the
subject of taxes is as follows:
a. Employees in general, namely an individual who did the work under an
employment agreement or agreements either written or unwritten,
including those that do the work in the office of the country or state
owned enterprises and state owned areas;
b. Permanent employees, i.e. an individual who works at the employers
who receive salary or earn a certain amount on a regular basis,
including commissioners, commissioners, and members of the
24
supervisory board who regularly participate directly manage the
company's activities;
c. Employees separated, i.e. an individual who works at the employers
who only receive benefits if the individual in question worked;
d. Employees with WP status abroad that is an individual who does not
reside in Indonesia or are in Indonesia for not more than 183 days
within a period of 12 months who receive or earn a salary, honorarium
and other benefits related to employment, services, and activities;
e. Pension recipients, the individuals or their heirs who receive or obtain
compensation for work performed in the past, including private
persons or their heirs who receive Old Age Savings or Retirement
Allowances;
f. Honorarium Recipient, the individuals who receive or obtain
compensation in connection with, positions or activities that do;
g. The recipient of wages, i.e. individuals who receive daily wages, weekly
wages, piece rate, or wage unit;
From what has been described above, it can be concluded that the
subject of taxes is the all-income persons or entities in Indonesia, both as
an Indonesian citizen who earn income abroad either individually or in the
form of the body.
While that does not include tax subjects that first is the
representatives of foreign countries. Second is The official representatives
of the diplomatic and consular or other officials from foreign countries,
25
and those who assisted to those who work in and live with them, provided
that; No citizen of Indonesia and in Indonesia does not receive or obtain
other income outside his office in Indonesia and The States concerned to
provide reciprocal treatment. Third is International organizations referred
to in the decision of the Minister of Finance Number 574/KMK.04/2000
dated 26 December 2000 as last amended by Decree of the Minister of
Finance Number 243/KMK.03/2003 dated 4 June 2003, provided that
Indonesia is a member organization and not conducting business or other
activities to earn income from Indonesia other than lending to the
government whose funds come from contributions of members.
Last is The official representatives of international organizations as
referred to in the Decree of the Minister of Finance Number
574/KMK.04/2000 dated 26 December 2000 as last amended by Decree of
the Minister of Finance Number 243/KMK.03/2003 dated 4 June 2003,
provided that No citizen Indonesia, Not conducting business or doing any
activity or other work to earn income in Indonesia.
According to Article 4 paragraph (1) states that the object the income
tax is earn. Income is any additional economic capability received or
accrued by taxpayers, whether they come from Indonesia and outside
Indonesia, which can be used for consumption or increase the wealth of
Taxpayer, with the name and in any form.
What is included in the definition of income is:
a. Replacement or compensation with regard to employment or services
26
Received
or
accrued,
including
salaries,
wages,
honoraria,
commissions, bonuses, gratuities, pensions, or compensation in other
forms, unless otherwise provided in this Act;
b. Gifts from the lottery or work or activities, and awards;
c. Operating income;
d. Gains from the sale or transfer of property including;
1) Gain due to transfer of property to the company, partnership and
other agencies in lieu of shares or equity participation.
2) Gains derived by the company, partnerships and other entities for
the Transfer of property to shareholders, partners, or members.
3) Gain in liquidation, merger, consolidation, expansion, split, or Take
over attempt.
4) Gain in the transfer of property in the form of grants, aid or
donation, except given to blood relatives in a straight line one
degree, and religious bodies or agencies of education or social
agencies or small businesses, including cooperatives established by
the Minister of Finance, as long as there is no correlation with
business, occupation, possession, or control between the parties
concerned.
e. Refunds of tax payments that have been charged as an expense;
f. Interest, including premiums, discounts and other benefits for loan
repayment guarantees;
27
g. Dividends, by whatever name and form, including dividends from
insurance companies to policyholders, and the distribution of
cooperative effort;
h. Royalty;
i. Rental and other income in connection with the use of property;
j. Acceptance or obtaining periodic payments;
k. Benefits Due to debt relief, except to a certain amount determined by
government regulation;
l. Foreign exchange gains from foreign currency;
m. Difference from revaluation of assets;
n. Insurance premiums;
o. Contributions received or obtained from part association consisting of
the taxpayer are engaged in business or professional services;
p. Wealth net additional income derived from that has not been taxed.
Income can be grouped into four namely Income from
employment in employment and independent work, such as salary,
honorarium, income from the profession of experts. Income comes from a
business or an activity. Income from capital or the use of property, such as
rent, interest, dividends, royalties, gains from the sale of unused property,
and so forth. Other income, i.e. income that can not be classified into one
of three income groups above, such as Gains due to debt relief; Foreign
exchange gains due to foreign currency; Difference from revaluation of
assets; Prize sweepstakes.
28
For taxpayers is the country which became taxable income is
good income coming from Indonesia and outside Indonesia. Whereas for
foreign taxpayers, who becomes a taxable income only income comes
from Indonesia alone.
While that does not include a taxable income in accordance with
the provisions of Article 4 paragraph (3) of the Income Tax Act are:
a. Aid donations, including alms received by the agency alms charity or
institution established or approved by the government and is entitled to
alms recipients;
b. The property gift received by family incest in a straight line one degree,
and by religious bodies or agencies or educational charities or small
businesses, including cooperatives established by the Minister of
Finance, as long as there are no relationships with business,
employment, ownership, or mastery between the parties concerned;
c. Heritage;
d. Assets including cash deposits received by the agency as an exchange
for shares or capital;
e. Replacement or compensation in connection with work or services
received or acquired in kind and or enjoyment of the taxpayer or the
government;
f. Payment of an insurance company to an individual in connection with
health insurance, accident insurance, life insurance, endowment
insurance, insurance and scholarships;
29
g. Dividends or share of profits received or accrued by a limited liability
company as a Taxpayer, cooperatives, state enterprises, or enterprises,
from investments in other business entity established and domiciled in
Indonesia with the following requirements are Dividends from retained
earnings reserve. For limited companies, SOEs and enterprises that
receive the lowest dividend of 25% (twenty five percent) of the paid up
capital and must have an active business outside the ownership of
these shares;
h. Contributions received or accrued pension fund which establishment
was approved by the Minister of Finance, be paid by the employer or
employee;
i. Income from capital invested by pension funds as referred to in number
7, in specific areas determined by the Minister of Finance;
j. Equity in net income received or accrued by a member of a limited
partnership whose capital is not divided into shares, partnership,
association, firm, and the joint venture;
k. Interest received or accrued by a member of a limited partnership
whose capital is not divided into shares, partnership, association, firm,
and joint venture;
l. Interest received or accrued bond mutual fund companies during the
first 5 years since the founding of the company or business
administration;
30
m. Income received or accrued by venture capital firms for a share of
income from agency business partner, founded and run a business or
activity in Indonesia, provided that such business partner agencies: a
small, medium, or which carries on business in the business sectors
determined by the decision of the Minister of Finance and its shares are
not traded on stock exchanges in Indonesia.
The obligation to submit and report annual tax return (SPT) is a
means for taxpayers to report on matters relating to tax obligations. SPT
must be filled in correctly, completely, and clearly in the Indonesian
language using Latin letters and Arabic numbers, the currency of rupiah and
sign and submit it to the Tax Office (KPP) and any other place determined
by the Directorate General of Taxation.
Function returns for taxpayers income tax is as a means to report and
account for calculating the amount of tax actually owed and to report on:
a. Payment or repayment of tax which has been implemented alone and or
through the withholding or collection of other parties within one (1) tax
year or the tax year;
b. Income subject to income tax and or subject to tax;
c. Property and liability;
d. Payment of the cutter or collector of tax cuts or individuals or other
entities within one (1) the tax period in accordance with the provisions of
taxation legislation in force.
31
Individual taxpayers each year must report income received or
obtained during one year. Income reported is any additional economic
capability in the form of taxpayer’s money and the form of goods (in
accordance with article 4 paragraph 1 of Act KUP). If there is a net income
that has not been reported in previous years, it can be reported by organizing
includes in the SPT have been reported. Required to submit annual tax
returns are:
a. Individual taxpayers who receive or earn income from business activities
and or independent;
b. Individual taxpayers who receive or obtain income from capital and
others;
c. Employees who receive or earn income other than in connection with
work, service or activity and or who earn income in relation to
employment, services or activities of more than one employer;
d. Authorization for an undivided inheritance;
e. State officials, civil servants, members of the Armed Forces and
employees of state-owned companies;
f. Indonesian citizen who works in a foreign country representatives and
representatives of international organizations;
g. Foreigners residing in Indonesia for more than 183 days within a period
of 12 months or person in a tax year are in Indonesia and have the
intention to reside in Indonesia;
32
h. Each husband and wife is taxed separately in terms of income; Husband
and wife have lived apart. Required in writing by the husband and wife
under the separation agreement and property income (in this case
husband and wife must have tax ID).
Income Tax Act of 2008 requires public and private employees
whose income above PTKP must have a Taxpayer Identification Number
(TIN). As a consequence because they have a TIN to report income in the
Personal Income Tax Return a year. Excluded from the obligation to submit
annual tax returns:
a. Individual taxpayers who are exempt from the obligation to submit the
income tax returns and annual tax section 25 income taxes. (PMK
183/KMK.03/2007); "individual taxpayer in a tax year to receive or
obtain net income does not exceed non taxable income referred to in
Article 7 third law changes the income tax 1984";
b.
Individual taxpayers who are exempt from the obligation to submit
income tax returns the article 25 but must submit annual income tax
returns. (PMK 183/KMK.03/2007): "an individual taxpayer who does
not carry on business or not doing the job free.
In accordance with PER-81/PJ/2007 and PER-8/PJ./2008 (PER-
161/PJ./2007 changes) can be explained that for the Personal Income Tax
Annual tax return since tax year 2007 and subsequent years there were two
types of namely SPT 1770 is intended for individual taxpayers who carry on
business and or independent. SPT 1770 S is intended for individual
33
taxpayers who do not conduct business activities and independent. SPT 1770
SS is intended for individual taxpayers who have income from one employer
with gross income not exceeding USD 48 million a year.
Table 2.2 SPT 1770
Code Form
1770
1770-1
Page 1
Page 2
1770-II
1770-III
1770-IV
Name
SPT WP Personal Income
Tax
The calculation of net income
for tax payer doing
bookkeeping
The calculation of net income
for taxpayers who use the
norm calculation of net
income, earnings from
investment
Sign cutting and collection of
income tax by another party,
the income tax paid by the
government, net income and
taxes on income paid or
deducted or payable abroad.
Other Income already
subjected to final tax,
imposed its own tax, and
income subject to tax not
included.
List assets and liabilities lists
Description
Main SPT
Attachment -1
Attachment –II
Attachment –III
Attachment –IV
Table 2.3 SPT 1770 S
Name
Description
Personal Income Tax Annual Return SPT
Main SPT
Income related to employment, net income in
another country, a list of deductions or tax
collection by other parties and the Income Tax
borne by the government
Attachment I
List assets and liabilities lists
Attachment II
34
On SPT 1770 SS consist only of parent annual corporate tax returns
for individuals. While the attachment of Personal Income Tax Annual tax
return is as follows:
a. Balance sheet and income statement (if using bookkeeping);
b. List the calculation of depreciation and or amortization of fiscal;
c. The calculation of compensation for losses in the event of any remaining
losses in previous years can still be compensated;
d. Summary of monthly gross turnover (if using norm calculation of net
income);
e. SSP income tax article 29 of the under payment of tax, unless there is
permission to move or postpone;
f. Special power of attorney if tax return not signed by the taxpayer, or in
the case of a death certificate signed by the heirs;
g. Copy of Form 1721-A1 from the employer (if private sector employees,
including SOEs and enterprises);
h. Copy of Form 1721-A2 from the employer (if civil servants, police, or
State Officials);
i. Calculation of income tax by each party for married taxpayers with
property separation agreement;
j.
List of family structure that became taxpayer burden;
k. Proof of payment of alms on income paid by the taxpayer to the Agency
alms Institution authorized the government.
35
The deadline for payment for the types of Personal annual tax
return is the 25th of the third month after the end of the year or the year of
tax and reporting deadlines are no later than 3 months after the end of the tax
or the tax year. Tax payments made by several methods, namely pay tax due,
through withholding and collection by other parties, through tax payments
abroad, and payment of other taxes. Implementation of tax payments to be
School of payment using Tax Payment (SSP) that can be taken by at the Tax
Service Office (KPP) or the nearest KP4, or by other means through tax
payments electronically (e-payment).
Mail tax payments (SSP) is a letter by the taxpayer is used to make a
payment or deposit of tax payable to the state treasury through the Office of
Payment Receipt. Payments Office is a post office or bank and State Owned
or Bank Owned Enterprises Regional or other place of payment designated
by the finance minister as the recipient of payment or tax deposit.
B. Previous research
Results from previous research conducted a few researchers are as follows:
Chaizi Nasucha (2004) entitled the tax administrative reform toward
compliance taxpayers. The Reform tax administration variable with sub
variable: reform organization structure (X1), reform organization procedure
(X2), reform organization strategy (X3), reform organization culture (X4).
There is positive effect of tax administrative reform toward compliance
taxpayers. Reform organization structure (X1), reform organization strategy
36
(X3), and reform organization culture (X4) do not affect to compliance but
reform organization procedure (X2) does. For all variabels as simultaneous
affect to compliance. The method used regression Linier analysis and
correlation analysis. All count coefficients is done by SPSS and Likert Scale.
Myleen M. Leary, Michael D. Reilly and F. William Brown (2008) with
title are a study of personality preferences and emotional intelligence. Results
support the relationship between extroversion and the components of EI. A
positive and significant relationship between a preference for the use of
feeling in decision making and an individual’s EI is also found. MBTI, Form
G, and EQI data are collected in a population of over 500 managers and
professional workers in an international manufacturing facility. Both
categorical and continuous analysis of variance is utilized to test ten
hypothesized relationships between personality preferences and EI constructs.
Fenie Oktaliana (2009) entitled headman leadership influence on the
increase of public awareness in paying property tax. Independent variable in
this research is the leadership (X) and dependent variable is the awareness of
society in paying property tax (Y). The method used is a quantitative analysis
method, while for the data analysis technique used is the technique of
correlation between variables to prove the effect of leadership on the public
consciousness in paying property tax. Based on the explanation of the
research showing that there is a very significant impact if the leadership of the
headman upgraded automatically pay more to increase public awareness in
the district town un Matsum 3 at 31.47%.
37
Suryadi (2006) The Kausal relationship model among awareness, service,
compliance and its effect toward Tax Receipt Performance at East Java Area.
The result is awareness has positive effect toward Tax Receipt Performance.
With indicator of awareness are Taxpayers Perception, Knowledge of
Taxation, Taxpayers Characteristic, and Socializations Taxation. With used
area random sampling, cluster random sampling, and structural equation
modeling (SEM).
C. Effect of the Reform Administration Tax and Emotional Intelligence
toward Awareness of Individual Taxpayer
The existence of tax administration reform to help taxpayers and
tax authorities in the payment cycle, can simplify the payment. According to
Soebagyo (2005) in Reza Mardian (2009) consciousness to fulfill tax
obligations can arise when people have knowledge of the tax that is why
you should pay taxes, knowing the nature of the tax, knowing the
punishment if they do not pay taxes and therefore knowledge needed to
create communities that are aware of the tax.
A good Emotional intelligence taxpayers can arise their awareness.
According to Goleman (2005) emotional intelligence is the ability to
motivate yourself and the ability to manage emotions well in ourselves and
in relationship to others. Thus, it can be concluded if taxpayers can manage
their emotion as well so it can arise a good relationship, its mean awareness
can increase.
38
D. Logical frameworks
Figure 2.1 Research Design
The Influence of Reform Administration Tax and
Emotional Intelligence toward Awareness of Individual
Taxpayers (at Sub- Sub District West Pamulang)
Dependent Variable
Independent Variable
Awareness of Individual Taxpayers
Reform Administration Tax,
Emotional Intelligence
Calculate based on operational
variable definition
Calculate based on operational
variable definition
Validity and Reability Test
Regression Model
Y = αί + βί1X1+ βί2X2+ ℮ί
BLUE Test
Regression model test
Y = αί + βί1Rat+ βί2Ei+ ℮ί
Hypothesis test
Analysis
Conclusion
39
E. Hypothesis
1.
H0 : Reform administration tax has no significant influence towards the
awareness of individual taxpayers.
Ha1 : Reform administration tax has a significant influence toward the
awareness of individual taxpayers.
2.
H0 : Emotional Intelligence has no significant influence toward the
awareness of individual taxpayers.
Ha2 : Emotional Intelligence has a significant influence towards the
awareness of individual taxpayers.
40
CHAPTER III
RESEARCH METHODOLOGY
A.
Research Scope
The objects of this study are individual taxpayers, located in SubSub District West Pamulang. This research is quantitative data used are
primary data. As the independent variable in this research is
Reform
administration tax (X1) and Emotional Intelligence (X2). The sample used
was data from the awareness of individual taxpayers (Y) as dependent
variable.
B.
Sampling Method
It is the number of people or individuals that have at least one
similar nature. Sutrisno Hadi (2000: 20). Population is taken from taxpayers
at sub- sub district west Pamulang. It is part of the population has at least
one similar nature. Sutrisno Hadi (2000: 21). Sampling techniques is taken
by the proportional random sampling area. In this research take simple
random sampling technique. It is said simple because a member of the
population sampling was randomly without regard to strata that exist in this
population.
Steph Ellen In Ariola et al. (eds.) (2006) stated that When it is not
possible to study an entire population (such as the population of the United
States), a smaller sample is taken using a random sampling technique.
41
Slovin's formula allows a researcher to sample the population with a desired
degree of accuracy. It gives the researcher an idea of how large his sample
size needs to be to ensure a reasonable accuracy of results. If a sample is
taken from a population, a formula must be used to take into account
confidence levels and margins of error. When taking statistical samples,
sometimes a lot is known about a population, sometimes a little and
sometimes nothing at all. Slovin's formula is written as:
n=
N__
1+Ne²
where,
n = Number of samples
N = Total population
e = Error tolerance
From that consideration, the writer would use the sample of 80 individual
taxpayers, with the criteria :
1) Male and female
2) Have a job at civic, private government, and others
3) Have educated at formal education
4) Salary
C. Data collection techniques
Data collection techniques used in this study is:
1. Data type’s
In general, the data is divided into two, namely quantitative and
qualitative data. Qualitative data is data that is expressed in words,
42
sentences and images. While quantitative data is data in the form of
numbers. Qualitative data and quantitative data as important, because
both types of data complement each other, because the qualitative data
will not be able to provide information if not supported by a clear
quantitative data, as well as vice versa.
Distribution of other data types that are often used in research
under way to get it, namely:
a. Primary Data
Primary data is the data collected and processed directly from the
object itself by an organization or individual that then the data has
been processed will be used by the organization or company.
b. Secondary data
Secondary data is data obtained from an organization or company
in terms of ready-made form of publication.
Thus, the study authors do that is by using data taken on the basis
of a combination of both qualitative and quantitative data. While the
authors used data types are the primary data obtained through field
research or data obtained directly from his interviewees of the study site
is West Pamulang district.
Questionnaire analysis is done by giving value for every answered
questions of the questionnaire. Data is obtained from the deployment
questionnaire using Likert scale. Likert scale used to measure attitudes,
opinions, perceptions dams, a person or group of people about a social
43
phenomenon. In this case, respondents were asked to answer the
questions put and answers are divided into four different categories,
namely: "Strongly agree" (SA), "Agree" (A), “Neutral” (N) "Disagree"
(D), and “Strongly Disagree" (SD).
Likert scale
Score
Point of view
5
Strongly Agree (SA)
4
Agree (A)
3
Neutral (N)
2
1
Disagree (D)
Strongly Disagree (SD)
Description:
a. Respondents strongly agree could be interpreted very find out
questionnaires questions posed and never follow the appropriate
question activity questionnaire given.
b. Could agree only to know the extent of respondents interpreted the
question questionnaire that asked questions and never follow the
appropriate question activity questionnaire given.
c. Neutral can mean questionnaire respondents neutral the questions
posed that it is given.
d. Disagree can mean questionnaire respondents did not know the
questions posed and never follow the appropriate question activity
questionnaire that is given.
44
e. Strongly disagree can be interpreted respondents did not know the
question questionnaire that asked questions and also never
participated in the appropriate question given questionnaires.
2. Data sources
The data used in this study were obtained from questionnaires were
distributed to the public (individual taxpayers), which was conducted
in the Sub- Sub District West Pamulang.
3. Data collection
Data collection is done in the following manner:
a.
Library research
Research conducted by reading and studying in the library to meet
literature theoretical data related to this research.
b. Field research
Research conducted by distributing questionnaires is providing a
set of questions to the respondents namely compulsory tax that
domiciled or included in the urban area west Pamulang.
c. Documentation
Data collection modes are by making a copy or duplicate the
existing data.
d. Interview
Ways of collecting data by conducting question and answer as
directly to the public as individual taxpayer’s with this research.
45
D. Analysis Method
To answer all of the research questions, the writer intend to do the
analysis through Descriptive Analysis and Multiple Linier Regression
Analysis Method. Here are the explainations of methodology used:
1. Descriptive Analysis
In this study, tests were performed by using descriptive to determine
whether there is awareness of the effect of tax reform on individual tax
payers by using multiple linier regression methods and to simplify the
calculation, so researchers will use the tools of SPSS (Statistical Product
and Service Solution) v17. Descriptive analysis is aimed to make the
formulation or picture actual systematically and real actual factm
behaviour and also the relation between phenomenon that is looking for.
Sugiono (1999: 112) in Astrid (2011: 27).
2. Multiple Linier Regression
This research uses multiple linear regression models as follow:
Y = αί + βί1X1+ βί2X2+ ℮ί
OR
Y = αί + βί1Rat + βί2Ei + ℮ί
Where,
Y
= Awareness of Individual Taxpayers
α
= Intercept
β
= Regression coefficient
Rat
= Reform administration tax
Ei
= Emotional intelligence
46
Regression analysis will be used to test hypotheses formulated
for this study. Two variables, namely reform administration tax and
emotional intelligence were entered. Multiple regressions will
determine the significant relationship between dependent and
independent variables, the direction of the relationship, the degree of
the relationship and strength of the relationship. Sekaran (2006).
Multiple regression are most sophisticated extension of
correlation and are used to explore the predict ability of a set of
independent variables on dependent variable. Pallant (2001). Two
hypotheses generated. From the hypothesis it gives direction to assess
the statistical relationship between the dependent and independent
variables. The convention of P value has been set as of 5% i.e. 0.05
used as evidence of a statistical association between the dependent and
independent variables.
To gather the best model of research, researcher must perform
other pre-tests. The test are: normality test, assumption test
(heterodixity test, auto-correlation test, multi-colinearity test), and
hypothesis test.
3.
Data Quality Test
To ensure the quality of data, the writer needs to conduct validity and
reliability test, and also classic assumption test.
47
a.
Validity test
A tool is said valid if can answer as clear about variable that is
counted. A questioner is said valid if statement in questioner can be
able to disclosure something that will be counted by its questioner.
This validities test use Pearson correlation by counting correlation
between each score question with total score has significant level
under 0, 05 so that its question is said valid and opposite. Ghozali
(2009). This validity test use The Pearson Product Moment
Correlation Method, which computing correlation of each indicator
from each variable with its total root.
b.
Reliability test
Instrument is said reliable if exists similar to data in different time.
A questioner is said reliable if the answer someone toward question is
consistencies stable from one time to other. Ghozali (2009).
Reliabilities test is used to count that variable is using really free from
mistake even though produce consistent the outcome although is
tested much time. Testing the reliability is shown by using the
Cronbach’s Alpha
coefficient.
The
standardized
formula
of
Cronbach's Alpha to calculate reliability coefficient instrument can be
defined as:
r=
(
)
1−
∑
48
Where :
r = reliability coefficient instrument
K = number of question
∑
= total variance particle
= total variance
However, more flexibly, Sugiono (2005) suggests that the score of
reliability differentiates on every variable. To interpret the range of
reliability for an instrument, a base directive is used as shown below:
Table 3.1 Reliability Instrument Scale
Interval Coefficient
< 0.200
0.200 - 0.399
0.400 - 0.599
0.600 - 0.799
0.800 - 1.00
Level of Reliability
Very low
Low
Sufficient
High
Very High
Source : Sugiono (2005)
c. Classic Assumption Test
The Gaussian, standard, or classical linear regression model
(CLRM), which is the cornerstone of most econometric theory, makes 10
assumptions underlying of Ordinary Least Square method. Gujarati, 2003,
in Ghozali (2006: 86). This research will focus on its 6 basic assumption in
context of the two-variable regression model.
Assumption 1 : Linear Regression Model. The regression model is linear
in the parameters
49
Assumption 2 : X values (The independent variable) are fixed in
repeated sampling. Values taken by the regressor X are
considered fixed in repeated samples. More technically, X
is assumed to be nonstochastic.
Assumption3 : Zero mean value of disturbance ui. Given the value of
X, the mean, or expected, value of the random disturbance
term ui is zero. Technically, the conditional mean value of
ui is zero. Symbolically, we have
Assumption 4 : Homoscedasticity or equal variance of ui. Given the
value of X, the variance of ui is the same for all
observations. That is, the conditional variances of ui are
identical. Symbolically, we have
Assumption 5 : No autocorrelation between the disturbances. Given
any two X values, Xi and Xj (i≠ j), the correlation between
any two ui and uj (i≠j) is zero. Symbolically, we have
Assumption 6 : Zero covariance between ui and Xi, or E(uiXi) = 0. By
Assumption,
As noted earlier, given the assumptions of the classical linear
regression model, the least-squares estimates possess some ideal or
50
optimum properties. These properties are contained in the well-known
Gauss–Markov theorem. To understand this theorem, we need to
consider the best linear unbiasedness property of an estimator. The OLS
estimator is said to be a best linear unbiased estimator (BLUE) if the
following hold (Brooks, 2002):
1. It is linear, that is, a linear function of a random variable, such as the
dependent variable Y in the regression model.
2. It is unbiased, that is, its average or expected value, E(β2), is equal to
the true value, β2.
3. It has minimum variance in the class of all such linear unbiased
estimators; an unbiased estimator with the least variance is known as
an efficient estimator.
The classical assumption test needed to ensure that the regression model is
the best estimator or BLUE. The classical assumption test also used to
detect any mislead of the classical linear model. The test is used are
Heteroscedastic Test, Auto-Correlation Test, and Multi-Colinearity Test.
Since this research use multiple linier regression as its research
methodology, the writer needs to conduct a classic assumption test. The
basic assumptions of regression model are: (a) the data follow normal
distribution function, (b) there is homokesdastisity not heteroskesdastisity
because according to Ghozali (2006: 125) stressed that a good regression
model is homokesdastisity not heteroskesdastisity, (c)
there is no
autocorrelation occur between residual variable for every single
51
observation data, and the last (d) there is not occur multicolinearity
problem among independent variables.
1) Normality Data Test
Normality data test is aimed to know data distribution in the
variables that is used in the research. A good data to be used in the
reasearch are the data, which has a normal distribution. Data
normality can be seen from various way. One of the way is by looking
at the normal curve of P-P plot. A normal variable is when the
diagram of distribution with the dots spreads around the diagonal line,
and the spreading of dots data along the diagonal line.
In statistics, normality tests are used to determine whether a data
set is well-modeled by a normal distribution or not, or to compute
how likely an underlying random variable is to be normally
distributed. There are certain methods to detect whether data is
normally distributed or not. The methods are using Histogram of
Residual, Normal Probability Plot.
2) Autocorrelation
Examining autocorrelation in certain model is aimed to recognize
whether there is any correlation between intruder variables (et ) or not
in certain period with the previous intruder variable (et – 1). To see the
correlation between residuals, we examines Durbin Watson test. The
formulation of Durbin Watson as follows :
52
The simpler way to examines autocorrelation between one variable
and others is by seeing Durbin Watson’s number. A good model is
model which the data has no correlation between one residual and the
other residuals.
Since this research has the number of samples (n) 80, the
significance level (α) 0.05, and predictor variables (k) 2, we can find
the upper and lower level of Durbin Watson for this research. From
the table of Durbin Watson, this research has Durbin Watson upper
level ( du ) for 1.688 and Durbin Watson lower level ( dl ) for 1.586.
positive autocorrelation at significance α, the test
To test for
statistic d is
compared
to
lower
and
upper
critical
values
(dL,α and d U,α):
 If d < d L,α, there is statistical evidence that the error terms are
positively autocorrelated.
 If d > d U,α, there is statistical evidence that the error terms
are not positively autocorrelated.
 If dL,α < d < dU,α, the test is inconclusive.
To test for negative autocorrelation at significance α, the test statistic
(4 − d) is compared to lower and upper critical values (d L,α and d U,α):
53
 If (4 − d) < d L,α, there is statistical evidence that the error terms are
negatively autocorrelated.
 If (4 − d) > dU,α, there is statistical evidence that the error terms
are not negatively autocorrelated.
 If dL,α < (4 − d) < d U,α, the test is inconclusive.
3) Heteroscedasticity
Heteroscedasticity test is aimed to examine whether in the model
occur any residual variance in certain monitoring period to other
monitoring period. If the characteristic is fulfilled, it means that the
factors of intruder variation toward the data has the characteristic of
heteroskesdastisity. According to Ghozali (2006: 125) stressed that a
good regression model is homokesdastisity, not heteroskesdastisity.
According to Bhuono (2005:62), as restated by Astrid D.K
(2010:34), to predict whether there is occur heteroskesdastisity in a
model, can be seen from the picture of its scatterplot model. In the
scatterplot model, when there is no heteroskesdastisity, the following
condition occur:
a) The dots of the data are spreading above and below or around the
number of 0.
b) The dots are not just grouping only above or below. Or, in other
words, it not just grouping at one side only, but at the both of sides.
c) The dots can not spread like a wide wave and then narrow and
widening again.
54
d) The spread should not have a pattern.
4) Multicolinearity
Since Multicolinearity is essentially a sample phenomenon, arising
out of the largely nonexperimental data collected in most social
sciences, there is no one unique method of detecting it or measuring its
strength. In this research, the writer will detect the existence of multico linearity by using software SPSS17.
According to Imam Ghozali (2006: 95) stated that multicolinearity
test aimed to test whether regression model is founded correlation
among independent variables. A good model should does not happen
correlation among independent variables.
To detect there is exists or not multicolinearity in model follows
R2 which is produced by an estimation empirical regression model very
high, but as individually that many independent variables do not affect
as significant toward dependent variable.
Analyze to independent variables correlation matrix. If among
variables were High correlation (commonly is above 0.90), so indicate
was multicolinearity. There is no high correlation among independent
variables does not mean free from multicolinerity. Its can be occurred
because there is combination effect two or more independent variables.
Multicolinierity also can be seen from tolerance value and
variance inflation factor (VIF). Both of them show every independent
variable whether is explained by other independent variable. Simple
55
meaning is every independent variable becomes dependent variable
(engage) and is regressed toward other independent variable. Tolerance
value measures variability in dependent variable which selects that is
not explained by other independent variable. So, low tolerance value
similar to high VIF value (because VIF = 1 per tolerance). Cutoff
value as commonly is used to show whether exists in multicolinearity
is tolerance value ≤ 0.10 or same as VIF ≥ 10.
d. Hypothesis Test
The value of adjusted R Squared is always smaller than the value
of R Squared. Adjusted R Squared penalizes for adding more regressors.
Unlike R2, adjusted R2 will increase only if the absolute t value of the
added variable is greater than 1. The closer it is to 1, the better is the fit.
This means that the independent variable used could explain almost 100%
of the variance in the dependent variable. We know that one of the
measures of goodness of fit of a regression model is R2, which is defined
as:
R2, thus defined, of necessity lies between 0 and 1. The closer it is to 1, the
better is the fit.
The function of Ftest is to see and understand the influence of both
independent variables toward dependent variables. Steps of this test:
56
a. Create the hypothesis formulation
HO: β1, β2 = 0, There was no influence that is significant from the
independent variable (X) together against the dependent variable (Y).
Ha: β1, β2 ≠ 0, There was influence that is significant from the
independent variable (X) together against the dependent variable (Y)
b.
Determine the level of the significant of 5%
According Bhuono Theories (2005) if t test > t table therefore Ho
rejected and Ha accepted, that means independent variables partially as
influence significantly toward dependent variable. If t test < t table
therefore Ho accepted and Ha rejected, that means independent variable
partially has no influence significantly toward dependent variable. Level
of significant use amount 5% or (α) 0.05. Based on the theory above, so
the test for each hypothesis is as follow:
a. Hypothesis related to Reform Administration Tax
H0
: β1 = 0
H1
: β1 ≠ 0
b. Hypothesis related to Emotional Intelligence
H0
: β2 = 0
H1
: β2 ≠ 0
57
E. Operational Variables
The indicators of operational variables in this research are combined
from the previous research done by Chaizi (2004), Mayer and Salovey
(1997), Wibowo (2002), Goleman (2005), Suryadi (2006), Pramono (2009),
Purnamasari (2007), Rahayu (2003), Tarjo (2005) and created by the writer
herself. The variables and subvariables that used in this research are
summarized below.
Table 3.2 Research Operational Variable
VARIABLE
1.Reform
administration tax
(X1)
Chaizi Nasucha
(2004)
Sub variable
a. Reform
organization
structure
b. Organization
Procedure
c. Organization
Strategy
d. Organization
Culture
2. Emotional
intelligence (X2)
(Mayer and Salovey,
1997), Wibowo
(2002), Goleman
(2005)
INDICATOR
1.Organize service and check
function
2.Delegating
authority
and
inspection service activities
3.Regular reporting system services
4. Inspection service task
5.Changes
in
methods
and
inspection services
6.Innovation process
7.Changes in method of operation
8.Information
9.Strategy non financial
10.Strategy financial
11.Value
12.Norm
13.Organizational Climate
14.Commitment to task
1.Accurate perception of emotion
(in self and others)
2.Assimilation of emotion to
facilitate thought
3.An understanding of emotion
4.The ability to manage and
regulate emotion in self and others.
5. ability to control emotions
6. monitor and control their own
feelings and others
SCALE
Likert
Likert
Likert
Likert
Likert
58
3. Awareness of
individual tax payer
( Y)
Suryadi (2006)
Pramono (2005),
Wike (2011),
Purnamasari (2007)
Rahayu (2003)
Tarjo (2005)
1. know to function of the tax
Taxpayers Perception
2. Taxpayers Perception
3. Understand to know how related
to tax and knowledge of Taxation
4. Knowledge about tax regulations Likert
5. Patterns of behavior toward the
taxpayer tax payments
6. Socializations Taxation
7. Habit patterns of behavior and
socializations
8. Education
9. The Knowledge levels
10.Fair of tax system and
administrative system are either
easy or simply
11. Holding fine punish
F. Theoretical Framework
Figure 3.1 Theoretical Framework
Reform Administration Tax (X1)
Chaizi Nasucha (2004), Habib
Faisal (2009)
Awareness of Individual
Taxpayers (Y)
Suryadi (2006), Fenie O
(2009)
Emotional Intelligence (X2)
Myleen M (2009), Sukma
Adiatma (2010)
59
CHAPTER IV
ANALYSIS
A. General Description of Research Object
1. Time and location of research
This research is held in Sub-Sub District West Pamulang, South
Tangerang. Research data is found through distributing questionnaires and
collecting the information directly. The distribution of questionnaires were
started from the beginning of March 2011, until the middle of March 2011.
While the assembly of questionnaires
from the respondents were
conducted separately, because of the time concern of the respondents.
The questionnaires have been distributed to 80 respondents of
individual taxpayers at Sub-Sub District West Pamulang. It is a
representative sample that is needed to give a correct picture of the whole
population. The writer conducted 31 numbers of pre-requisite (try out)
quitionnaires to the 20 numbers of respondents. This 31 questionnaires are
not included in the expected number of respondents, which are 80
respondents. These try out questionnaires are used to examine the validity
and reability of the questions or research instruments, whether it can be
used to answer the research objectives properly or not. The try out
questionnaires questions, which are passed validity and reablity test, will
be used as research instruments. While the other questions, which are not
60
passed validity and reability test, would not be included in the real
questionnaire.
2. Respondents characteristics
The object of this research is individual taxpayers who work at
civil government, private government and others. As shown in table 4.1,
the demography of the respondents are below :
Table 4.1
Respondents Characteristics
Description
Information
Total
Gender
Male
Female
45
35
Formal Education
Job
Elementary School
Junior High School
Senior High School
Undergraduate degree
(S1)
Postgraduate degree
(S3)
Civil Government
Private Government
Others
0
0
31
48
1
25
24
31
61
Salary
< Rp 2.000.000
< Rp 3.000.000
<Rp 4.000.000
Rp 5.000.000
> Rp 5.000.000
21
31
17
5
6
According to the table 4.1, the male respondents are 45, while the
female respondents are 35. Education level of respondents are dominated
by S1 graduate, which are 48, respondents with the level of education of
S3 is only 1 respondent. Next, respondent with Senior High School is 31.
And there is no respondent with elementary school, junior high school.
Individual taxpayer respondent who has a job at other is dominated which
is 31, civil government is 25, private government is 24. Respondent with
salary around Rp 2 million – Rp 3 million is about dominate which is 31.
B. Analysis and discussion
1.
Validity Test
Before the questioner was spread to the 80 respondents, the
researcher tried out or survey to 20 respondents with 31 questions to test
the validity also reliability from the entire questionnaire. The
standardization of questions was tried out with 20 respondents. The
questioner divided three main variables which are administration tax,
emotional intelligence and awareness individual taxpayers, which for all of
variable administration tax through into 4 sub variables, such as: reform
62
organization structure, reform organization procedure, reform organization
strategy, and reform organization culture.
The validity test is conducted through Pearson Correlation. A
model can be said as valid when its significance level less than 0,05. These
tables below show the validity test’s results.
Table 4.2
Validity Test : Reform Administration Tax
Question
Significance Level
Explaination
RAT1
0.044
RAT2
VALID
0.329
NO
RAT3
0.137
RAT4
0.050
RAT5
0.001
NO
NO
VALID
RAT6
0.078
RAT7
0.017
NO
VALID
RAT 8
0.008
RAT 9
0.001
RAT 10
0.000
RAT 11
0.000
RAT 12
0.000
VALID
VALID
VALID
VALID
VALID
RAT 13
0.010
RAT 14
0.001
VALID
VALID
63
Table 4.2 shows the questions from Reform Administration Tax
variable. From the table, it can be seen that all of the questions are valid,
because it have the significance level less than 0.05 except question
number 2 (two), 3 (three), 4 (four), 6 (six) are more than 0.05
Table 4.3
Validity Test : Emotional Intelligence
Question
Significance Level
EI1
0.000
EI2
0.000
EI3
0.000
EI4
0.002
EI5
0.079
EI6
0.042
Explaination
VALID
VALID
VALID
VALID
NO
VALID
Table 4.3 shows the questions from Emotional Intelligence
variable. From the table, it can be seen that all of the questions are
valid,because it have the significance level less than 0.05 except question
number 5 (five) is more than 0.05.
64
Table 4.4
Validity Test : Awareness of Individual Taxpayers
Question
Significance Level
A1
0.000
A2
A3
A4
A5
A6
A7
A8
A9
A10
A11
0.018
0.000
0.000
0.000
0.001
0.000
0.100
0.004
0.000
0.002
Explaination
VALID
VALID
VALID
VALID
VALID
VALID
VALID
NO
VALID
VALID
VALID
Table 4.4 shows the questions from awareness of individual
taxpayer variable. From the table, it can be seen that all of the questions
are valid,because it have the significance level less than 0.05 except
questions number 8 (eight) is more than 0.05.
Table 4.5 Validity Statistics
Variables Questions
RAT(X1)
1
2
3
4
5
6
7
8
9
10
Significant
0.044
0.001
0.017
0.008
0.001
0.000
0.000
0.000
0.010
0.001
Explanations Variable
VALID
Awareness (Y)
VALID
VALID
VALID
VALID
VALID
VALID
VALID
VALID
VALID
Questions Significant
16
0.000
17
0.018
18
0.000
19
0.000
20
0.000
21
0.001
22
0.000
23
0.004
24
0.000
25
0.002
Explanations
VALID
VALID
VALID
VALID
VALID
VALID
VALID
VALID
VALID
VALID
65
EI (X2)
11
12
13
14
15
2.
0.000
0.000
0.000
0.002
0.042
VALID
VALID
VALID
VALID
VALID
Reliability Test
The reliability of instruments means the instrument that used for
many times to measure the same object will make a same data of the
result. From the table 4.6 the score for Cronbach’s Alpha is 0.568.
Certain instruments could be said as reliable if gain coefficient above
0.60, therefore can be summarize the alpha result from all
questionnaires is enough reliable. This shows that the whole items of
questionnaires could be use for further research and if the same
question is distributed, the answer to it will not be far difference with
the previous answers.
Table 4.6 Reliability Statistic
Variables
Rat ( X1)
Ei ( X2)
Awareness (Y)
Cronbach's
Alpha
0.747
0.763
0.741
Cronbach;s
Alpha ItemCorrected
0.568
0.568
0.568
Explanations
Reliable
Reliable
Reliable
The reliablity test result of reform administration tax, emotional
intelligence and awareness variable are shown in the table 4.6. As seen in
the table, the Cronbach’s Alpha are 0.747 (Rat), 0.763 (EI), 0.741
66
(Awareness) which are more than 0,60. Thus, it can be concluded that the
respondent’s answer on the understanding on them can said as reliable.
3. Classic assumption
a. Normality test
Figure 4.1
Normality Test Result
Source: Primary Data Output from SPSS 17
67
Normality data test is aimed to know data distribution in the
variables that is used in the research. A good data to be used in the
reasearch are the data, which has a normal distribution. One of the way
to see whether the data in this research are normal or not, is by seeing
P-P Plot graph. When the plots in the graph are distributed along the
diagonal line, it can be said that the data has a normal distribution.
This research has done normality data distribution test. The result
acquired from SPSS v.17 statistic software. From the P-P Plots diagram
above, it can be seen that the plots are distributed along the diagonal
line. Thus, it can be concluded that the data used in this research has a
normal distribution.
Figure 4.2 Histogram
Source: Primary Data Output from SPSS 17.0
68
Based on above Histogram Graphic Show normal distribution
pattern, so regression model require normality assumes.
b. Autocorrelation
Table 4.7 Autocorrelation Statistics
Model Summaryb
Model
1
R
.812
R Square
a
.659
Adjusted R
Std. Error of the
Square
Estimate
.650
Durbin-Watson
3.36904
1.697
Source: Primary Data Output from SPSS 17.0
Examining autocorrelation in a research is aimed to recognize
whether there is any correlation between intruder variables (et ) or not, in
certain period with the previous intruder variable (et
– 1).
To see the
correlation between residuals, we examines Durbin Watson test. The
simpler way to examines autocorrelation between one variable and others
is by seeing Durbin Watson’s number. A good model is model which the
data has no correlation between one residual and the other residuals.
Since this research has the number of samples (n) 80, the
significance level (α) 0.05, and predictor variables (k) 2, we can find the
upper and lower level of Durbin Watson for this research. From the table
of Durbin Watson, this research has Durbin Watson upper level (d u ) for
1.688 and Durbin Watson lower level ( dl ) for 1.586. This research has
done the autocorrelation test through SPSS v.17. The table 4.7 shows that
the number of Durbin Watson in this research is 1.697.
69
Since the Durbin Watson formula is du < d < 4 - du = 1.688 <
1.697 < 2.312, thus, Durbin-Watson 1.697 > (du ) 1.688 < 4-1.688 (4-du),
it can be concluded that there is not occur a correlation between residuals
in this research. Or, in other way, the model in this research has passed the
autocorrelation test.
c.
Heteroscedastic Test
Figure 4.3 Heteroscedastic
Source: Primary Data Output from SPSS 17.0
70
Heteroskesdastisity test is aimed to examine whether in the model
occur any residual variance in certain monitoring period to other monitoring
period. If the characteristic is fulfilled, it means that the factors of intruder
variation toward the data has the characteristic of heteroscedasticity. A good
model is homokesdastisity, not heteroscedasticity.
From the Scatter plot diagram in figure 4.3 above, it can seen that
the dots are spread widely, below and above the number of 0, or in other
words, it is not grouping in one side only, but in both sides. The dots also
has no pattern. Thus, it can be concluded that this data is free from
heteroscedasticity problem.
d. Multi-Collinearity Test
Table 4.8 Multicollinearity Statistics
a
Coefficients
Unstandardized
Coefficients
B
13,185
Std.
Error
2,800
total reform
administrasi
pajak
1,028
,089
total
emotional
intelligent
-,670
,175
Model
1
(Constant)
Standardized
Coefficients
Collinearity Statistics
t
4,710
Sig.
,000
Tolerance
,969
11,495
,000
,624
1,603
-,323
-3,829
,000
,624
1,603
Beta
VIF
Source: Primary Data Output from SPSS 17.0
71
Analyze data Tolerance value shows there is no independent
variable which has tolerance value less than 0.10 that means there is no
correlation among independent variables that value more than 95 percent. In
other hand VIF shows similar things that there is no one independent
variable has VIF value more than 10, thus, it can be concluded that there is
no multicolinierity among independent variables in regression model .
4. Hypothesis Test
Table 4.9 Coefficient Determination
b
Model Summary
Model
1
R
R Square
a
.812
Adjusted R
Std. Error of the
Square
Estimate
.659
.650
3.36904
Source: Primary Data Output from SPSS 17.0
From the coefficient determination table above, the R square
number is 0.659 and for adjusted R2 Square
is 0.650 It shows that
simultaneously, all of exogeneous variables are able to explain awareness
variable about 65%. Thus, the residual coefficient, about 35% is explained
by the other factors that is not calculated in this research. Standar Error of
the Estimate (SEE) is 3.3690. The smaller SEE value will make a regresion
model is more accurate in predicting dependent variabel.
72
Table 4.10 F test
ANOVA
Model
1
Sum of Squares
Regression
Residual
Total
b
df
Mean Square
F
1688.766
2
844.383
873.984
77
11.350
2562.750
79
Sig.
a
74.392
.000
Source: Primary Data Output from SPSS 17.0
From test ANOVA or F test is obtained F value test is 74.392 with
probabilities 0.000. The degree of freedom (df) for the F test is df (1))= k - 1
= 3 – 1 = 2 and df (2) = n – k = 80 – 3 = 77. Thus, the F table for F test is
3.13, with the significance level () = 0.05. Because probabilities is smaller
than 0.05 and the F test value is higher than F table value, and the
significance value is 0.000 < 0.05, it can be said that reform administration
tax and emotional intelligence as simultaneous (together) effect toward
awareness.
Table 4.11 T test
a
Coefficients
Standardized
Unstandardized Coefficients
Model
1
B
(Constant)
total reform administration
Std. Error
13.185
2.800
1.028
.089
-.670
.175
Coefficients
Beta
t
Sig.
4.710
.000
.969
11.495
.000
-.323
-3.829
.000
tax
total emotional intelligent
Source: Primary Data output from SPSS 17.0
73
Unstandardized beta coefficients from all independent variables
which are entered in regression model, thus can be seen from significant
probabilities to Reform administration tax is 0.000 and emotional
intelligence is 0.000, both of them are less than 0.05. Thus from statement
above can be concluded that awareness variable is influenced by Reform
administration tax and Emotional intelligence.
The above data can be formulated into the following:
Y = αί + βί1X1+ βί2X2+ ℮ί
OR
Y = 13.185+ 1.028Rat - 0.670Ei
Where:
Y = Awareness of Individual Taxpayers
X1 = Reform Administration Tax
X2 = Emotional Intelligence
The data above shows that Reform Administration Tax has a positive
significant influence toward awareness of individual taxpayers. Emotional
Intelligence has a negative and significant influence toward awareness of
individual taxpayers. Since Reform Administration Tax and Emotional
intelligence have a significance value of 0.000 and 0.000 respectively,
which lower than the significance level (α), 0.05. As seen in its significance
values, B score and ttest score, Reform Administration Tax and Emotional
intelligence beta have weight of 1.028 and - 0.670 respectively.
74
C. Interpretation
The result of this research shows several indications, which the writer
intends to discuss the result one by one.
The research result shows that reform administration tax does
influence the awareness of individual taxpayers. it happen because
organization procedure as sub variable of reform administration tax
implement have appropriated with taxpayers neccesary. Chaizi nasuha
(2004:25) organization procedure implement really depend on structure
organization, strategy, and culture. Organization procedure related to
communication process and sosialization. Official tax have given the best
service to taxpayers. It contrast with organization culture which is reflected
how people in its organization work. Chaizi Nasucha (2004: 25) If
organization culture at Mayor Directore Tax tend to corruption, so service
procedure that is given to taxpayer tend to no transparant, complicated and
slow. Thus currently many taxpayers complain thats procedure still
complicated, slow and affect high cost for taxpayers on accomplish their tax.
According to Myleen M. Leary, Michael D. Reilly and F. William
Brown (2008) EI (Emotional Intelligence) is related to the ability to
accurately perceive and manage relationships. Mayer and Salovey (1993) in J.
Rozell, Elizabeth and Wesley A. Scroggins (2010) strees that Individuals with
high EI are likely to be more aware of their own feelings as well as the
feelings of others, better able to identify their feelings, and better able to
75
communicate them when appropriate. This means the better the tax payers to
control his emotions, the better the relationship between taxpayers with tax
officials and that by itself will raise awareness of the taxpayer.
Y = 13.185+ 1.028Rat - 0.670Ei
The equation above shows the constant value and coefficient
variables of Rat variable has a positive value. It indicates the awareness and
its exogonous variables has positive relationship. It means that the awareness
will increase along with the increasing number of reform administration tax.
For every 1 additional value of reform administration tax, the awareness will
increase by the number of 1.028. The equation above shows the constant
value and coefficient variables of Ei variable has a negative value. For every
1 reduce value of emotional intelligence, the awareness will increase by the
number of - 0.670 . The constant value of 13.185 indicates that taxpayes still
be able to have an awareness of 13.185. eventhough all of the independent
variables are 0 (zero).
As teoritical,
reform
administration is aimed
to
increase
organization performance ( Caiden, 1991: 99) with concern change structure,
procedure, strategy, culture organizations (Caiden, 1991: 97-104 in Chaizi
(2004: 27)). However it is smaller influence every sub variable reform
administration tax still must become an attention and become a diversity on
hold reform. To achieve the taxpayers awareness so stress on reform
structure, procedure, strategy and culture become priority to held reform
administration tax.
76
EI continues to capture the attention of researchers in their efforts to
better understand and improve leadership and performance (Cherniss, 2000;
Mayer et al., 2004) in Myleen M. Leary, Michael D. Reilly and F. William
Brown (2008). Taxpayers should further improve controls for the impact of
positive emotions can be formed. If this happens then the communication
with the tax officer was getting better.
In fact, the better aware taxpayers, the worse emotional intelligence
because he can manipulate their tax report. He awares how to avoid paying
tax. It can be caused by several factors, including abuse of authority, in such
matters is the existence of some entrepreneurs who do not pay taxes and do
not have the number of taxpayers subject (NPWP) and they are easily bribed
tax officials and tax-free. Second, lack of transparency of the tax, taxpayers
pay the tax due for the development of the country, but because there are
parties who are not responsible for misuse (like corruption), so that taxpayers
do not believe.
Furthermore, the last is a simple way of service is often aired in the
media, in reality it is not compatible. Because the attitude of the tax officials
who are not assertive, the cumbersome procedure, making lazy and depressed
taxpayers to pay taxes. Although taxpayers are aware of their obligations to
pay taxes and can control their emotion, but if these factors can affect them
then it will have a negative impact.
77
Emotional intelligence can impact positive, how we manage it, but in
this case there are some taxpayers who manage to be negative just for its own
interests (such as abuse of authority).
According to John Brondolo, et al (2008) Tax administration reform
can help increase the tax yield by raising additional Amounts of enforced and
voluntary tax collections. However Either reform administration tax or
emotional intelligence should be implemented with an orderly and sustainable
in order to increase awareness of taxpayers.
78
CHAPTER V
CONCLUSION AND IMPLICATION
A. Conclusion
As conclusion from the whole analyzes that been done as seen from the
previous chapters can be interpreted as follows:
1. a. The influence of Reform Administration Tax toward the awareness of
individual taxpayers. Reform Administration Tax has a positive
significant affects to Variable Awareness. It is congruence with the
research result conducted by (Chaizi Nasucha: 2004), (Habib Faisal:
2009) but it is not congruence with the research result conducted by
(Sugihartini Rahayu: 2008)
b.
The influence of Emotional Intelligence toward the awareness of
individual taxpayers. Emotional Intelligence has a negative and
significant effects to Variable Awareness. It is congruence with the
research result conducted by (Sukma Adiatma: 2010), (Myleen M, et
all: 2009) but it is not congruence with the research result conducted by
(Arsinawati: 2010)
2. Significant Awareness various is 65, 0 % can be explained by all of two
independent, namely variable reform administration tax and emotional
intelligence. However the others 35, 0% are explained by the other factors
that are not calculated in this research.
79
B. Implications
Both of reform administration tax and emotional intelligence have
effect to awareness of individual taxpayers. Absolute tax administration
reform should be carried out and implemented in an orderly manner. It
aims among others to control for man who in this case is whether the tax
officers and taxpayers themselves. Besides that, no less important is
emotional intelligence that leads to tax payers, so that if he could control
his emotions, especially in the pay tax. It will be a growing awareness of
taxpayers. Prosedure as sub variable of reform administration tax should
be more simple and transparent to taxpayers and tax officers. This is
influenced because Taxpayers at Sub-Sub District West Pamulang care
about how public organization gives service for them. It reflect from
service in Mayor Directorat Tax.
It contrast with organization culture as sub-variable of reform
administration tax which is reflected how people in its organization work.
If organization culture at Mayor Directore Tax tend to corruption, so
service procedure that is given to taxpayer tend to no transparant,
complicated and slow. Thus currently many taxpayers complain thats
procedure still complicated, slow and affect high cost for taxpayers on
accomplish their tax.
They do care about service as view of procedure as sub variable of
reform administration tax which there is in Mayor Directorate Tax in solve
taxpayer’s problem. As few as every influences of sub variable of reform
80
tax administration and emotional intelligent toward awareness of taxpayers
still must become an attention and still become diversity on reform hold.
C. Recommendation
Recommendation for this research is:
1. Implement of administration tax purpose to increase taxpayer’s awareness
as reform tax that is done by government. Government especially Mayor
Director Tax can use this research as indicator in increase organization
structure, organization procedure, organization strategy, and organization
culture of reform administration tax related to rise of all of them. All of
sub variables of reform administration tax
become main priority on
reform administration tax to increase awareness of taxpayers, because
communicate with taxpayers as well and it is related to ethic official tax.
Tax office central should be under President of Republik Indonesia to
avoid conflict of interest.
2. Emotional intelligence is more controlled and improved because it is very
important to support the awareness of taxpayers. With the emotions that
controlled the communication and the relationship between tax officials
and tax payers would run well, this by itself will raise awareness of the
taxpayer.
3. For other next researcher, this research can be become as guide in make
research with use external factors and others factor which can be
researched.
81
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AttAchment A
Questioners
Characteristics respondent
Give checklist mark (√) as appropriate as correct answer which chosen by
yourself
Name
Gender
:
:
Female
Male
Education
:
Elementary School
Senior High School
Junior High School
S1
Other (
Job
:
)
Civil Government
Other (
Salary
:
Private Government
)
< Rp 2.000.000
< Rp 3.000.000
<Rp 4.000.000
Rp 5.000.000
> Rp 5.000.000
Directions
Gives checklist mark (√) on answer which chosen by you on answer sheet that is
provided. Choose proper answer with your felling, opinion, and condition of the
real you are
Score
Point of view
5
Strongly Agree (SA)
4
Agree (A)
3
Neutral (N)
2
Disagree (D)
1
Strongly Disagree (SD)
1. Reforms administration tax (X1)
No
1
2
3
4
5
6
7
8
9
Questions
There is AR (Account Representative) make
communication more effective and extrovert with
taxpayers
With administration tax reform communication
instruction become clear and easy
With administration tax system holds monitor and
inspect base on information technology
Official tax behavior view as discipline
Administration becomes efficient as implement
administration system which is reliable and proper
technology
Simplification of forms make communication more
open and understand to taxpayers
AR (Account Representative) informs tax obligation
is faster to taxpayers
External or internal Information influence taxpayer
to be aware to report and pay income tax
Always watches on Satisfaction taxpayer in the
activity of cooperation among units
10
The use of operational funds organized well
11
Official tax behaviors view as polite and friendly
Duties and responsibilities related to the structure
and procedure
12
13
Official tax works view as professional
14
Having commitment through the suitability of the
duties and responsibilities
SA A
Answer
N
D
SD
2. Emotional Intelligence ( X2)
No
Questions
Answer
SA
1
I know how to help a friend who is experiencing
problems
2
I often do self-introspection to rediscover the
important things in my life
3
I am interested in a job that requires me to give a
good idea
I lack patience in dealing with other people especially
those that do not fit with my thinking
4
5
I feel in control of my life with complete peace,
even in unpleasant conditions
6
I can see the pain on others even if they do not talk
about it
A
N
D
SD
D
SD
3 . Awareness of Individual Taxpayers (y)
No
Questions
1
I know how function on tax which is paid by my self
2
I contribute through pay tax in order to
independent civilization
I know and understand how my taxpayer rights
and obligation
I have held obligation as taxpayers is right
Answer
SA
3
4
5
6
7
8
I report and pay individual income tax as
punctual
I report and pay individual income tax by my
self in place where have been determined
Newspaper and television give information
which is up to date about tax especially
individual taxpayers
Information that is given as socialization tax
make societies are more understand with their
tax rights and obligation as the role
A
N
9
10
11
Information about individual income tax that is
either socialized by service official tax or official
tax as clear enough
I know how about punishment that is given to
me if I am late to report and pay individual
income tax
I often gets administration sanction because of
being late to report and pay individual tax
income
AttAchment B
DATA Results
Reform administration tax (x1) and emotional intelligence (x2)
no
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
1
5
5
3
5
5
5
4
5
5
4
4
4
4
4
4
4
4
5
4
4
4
4
5
4
4
4
2
4
3
3
4
4
5
3
4
3
3
3
2
5
2
2
3
3
4
4
4
4
2
3
3
4
3
4
4
4
1
2
4
2
2
4
4
4
4
4
4
3
4
4
4
3
5
5
3
3
5
3
5
5
3
4
3
3
5
5
4
5
2
4
4
4
3
5
5
5
4
4
2
2
4
4
4
4
4
4
3
4
4
4
3
3
2
3
3
1
4
4
4
3
4
4
4
4
4
5
4
1
4
4
3
3
5
4
5
3
4
3
3
4
4
4
4
4
4
3
3
4
4
5
3
4
5
4
2
5
5
1
3
4
3
3
4
4
3
3
1
3
3
4
3
3
4
3
4
3
3
3
4
3
4
4
4
4
3
4
4
4
5
5
4
4
3
2
6
5
1
3
3
3
3
4
4
4
3
1
4
3
3
3
3
4
3
2
4
3
3
2
4
2
4
4
4
3
3
4
4
3
3
4
3
3
2
x1
7
5
1
2
4
3
3
3
4
4
3
1
3
3
3
3
3
4
3
4
3
4
4
4
3
4
3
4
4
3
4
3
4
3
3
3
5
2
2
8
5
2
2
4
2
3
3
4
4
3
1
4
2
2
4
2
4
2
2
4
4
4
4
3
4
3
4
4
3
4
3
4
3
3
3
5
2
2
9
3
2
2
4
3
4
3
4
4
2
2
3
3
2
2
2
2
1
3
3
3
3
4
5
4
5
3
4
3
2
3
4
4
4
5
3
4
5
x2
10 TOTAL
1 2 3 4 5 TOTAL
4
46 5 4 4 4 4
21
3
26 2 1 2 2 4
11
3
26 3 2 3 2 4
14
3
38 4 4 4 4 4
20
3
32 3 3 3 5 4
18
3
35 4 4 4 4 4
20
3
37 3 4 3 5 4
19
5
43 4 5 5 5 4
23
4
41 4 4 4 4 5
21
3
32 2 2 2 3 4
13
2
18 2 2 4 5 4
17
3
35 3 3 4 3 4
17
3
33 3 3 3 5 4
18
3
31 4 2 3 3 4
16
3
32 3 1 2 5 4
15
3
34 3 4 4 5 5
21
4
39 4 4 4 2 4
18
1
29 1 1 3 1 4
10
4
32 3 2 3 4 3
15
4
37 3 4 3 5 4
19
3
31 4 3 4 3 3
17
3
31 4 4 4 3 3
18
4
39 5 5 5 4 4
23
5
39 4 4 4 5 5
22
4
38 4 4 4 4 4
20
5
40 4 5 4 5 5
23
2
35 2 4 4 3 2
15
4
40 4 4 4 4 4
20
3
30 3 3 4 3 3
16
3
34 3 4 4 2 3
16
1
34 4 4 4 3 1
16
3
39 4 4 4 4 3
19
3
37 5 4 5 4 3
21
3
35 3 4 4 4 3
18
2
36 4 4 4 5 2
19
3
37 3 4 3 3 3
16
3
30 3 4 2 4 3
16
2
26 3 5 5 5 2
20
39
40
41
42
43
44
45
46
47
48
49
50
51
52
53
54
55
56
57
58
59
60
61
62
63
64
65
66
67
68
69
70
71
72
73
74
75
76
77
78
79
80
4
4
3
4
4
4
4
4
5
4
3
4
4
4
5
4
4
4
4
3
2
3
3
3
4
4
3
4
3
4
4
4
4
4
4
4
4
5
5
5
4
3
4
2
3
4
4
4
5
4
5
5
5
4
5
3
5
4
4
4
5
3
4
4
4
5
3
4
4
5
5
5
3
3
3
5
4
4
5
5
3
4
4
4
3
2
3
4
3
4
5
3
5
5
5
5
3
3
4
4
5
4
5
3
4
4
3
4
4
4
3
4
4
4
4
5
5
5
5
5
4
4
4
4
2
4
2
4
5
4
3
2
5
2
5
4
4
4
3
4
4
2
4
3
4
4
2
3
2
4
2
3
3
3
4
4
3
4
4
4
5
5
4
4
4
3
3
4
4
2
3
3
4
2
4
4
5
5
4
5
3
4
5
4
4
3
4
3
2
3
3
4
3
4
3
4
4
4
3
4
5
4
5
5
4
3
4
3
3
3
2
2
2
3
3
1
3
4
4
4
4
5
5
4
3
2
4
4
4
3
2
3
3
4
3
3
3
5
3
4
5
4
5
5
5
5
4
4
5
2
2
3
2
2
3
5
4
2
5
4
5
5
5
3
4
3
2
4
4
3
5
3
4
3
2
3
2
3
3
5
2
4
4
4
4
5
3
5
5
4
4
4
4
4
2
2
3
5
4
2
5
4
5
5
5
3
4
3
2
4
4
3
5
3
4
3
2
3
2
3
3
5
2
4
4
4
4
5
3
5
5
4
4
4
4
4
4
4
3
3
4
4
3
4
2
2
2
4
4
4
3
3
4
3
4
2
4
3
2
4
3
3
3
4
4
3
4
3
3
4
4
4
3
3
3
3
4
4
3
1
3
2
4
1
3
4
2
1
1
3
5
4
4
3
4
4
4
2
2
3
2
4
2
4
3
3
3
4
3
4
4
3
2
3
4
3
4
3
3
3
30
25
31
37
37
26
42
37
43
40
38
40
40
36
37
34
41
35
44
29
30
32
26
38
28
35
31
42
34
40
37
39
41
44
40
45
42
39
40
35
33
36
4
4
3
4
4
4
4
4
5
4
3
4
4
4
5
4
4
4
4
3
2
3
3
3
4
4
3
4
3
4
4
4
4
4
4
4
4
5
5
5
4
3
4
2
4
3
3
3
4
3
5
4
3
5
4
4
4
4
4
4
4
3
2
4
3
3
3
4
3
4
4
4
5
5
5
5
5
5
4
5
5
2
4
4
4
5
4
3
4
2
4
5
5
4
3
5
4
4
3
4
4
4
3
4
4
4
3
4
3
4
4
4
4
4
5
4
4
4
4
4
3
4
5
3
3
3
4
4
3
3
4
4
3
4
2
2
2
4
4
4
3
3
4
3
4
2
4
3
2
4
3
3
3
4
4
3
4
3
3
4
4
4
3
3
3
3
4
4
3
1
3
2
4
1
3
4
2
1
1
3
5
4
4
3
4
4
4
2
2
3
2
4
2
4
3
3
3
4
3
4
4
3
2
3
4
3
4
3
3
3
19
16
17
15
19
14
18
20
19
15
12
21
21
20
19
18
20
19
19
14
14
17
13
18
15
19
16
19
18
19
21
20
20
20
19
20
18
20
22
16
18
17
Awareness of individual taxpayers (y)
y
no
1
2
3
4
5
6
7
8
9
10 TOTAL
1
4
5
5
5
4
5
5
4
4
1
42
2
4
5
5
5
4
4
1
2
4
2
36
3
3
3
4
3
3
3
3
3
3
3
31
4
4
4
4
4
4
4
4
4
4
2
38
5
4
4
4
5
5
3
4
3
5
1
38
6
5
4
5
5
5
5
5
2
5
1
42
7
5
4
4
5
5
4
4
4
4
1
40
8
3
4
3
3
3
2
4
3
2
2
29
9
5
5
5
5
5
5
5
4
5
1
45
10
5
4
5
5
5
5
5
4
4
2
44
11
2
4
2
4
4
4
1
1
1
5
28
12
4
4
5
5
5
5
5
4
5
1
43
13
4
4
4
4
4
4
5
4
4
2
39
14
3
3
2
2
3
3
3
3
2
2
26
15
4
3
3
4
4
3
4
3
3
1
32
16
4
4
4
5
4
4
4
4
4
2
39
17
4
4
4
4
4
4
4
4
4
2
38
18
4
4
4
4
4
4
5
5
5
1
40
19
4
4
4
4
4
2
4
4
3
2
35
20
4
4
4
4
4
4
4
4
4
2
38
21
3
3
4
2
2
2
3
3
3
4
29
22
3
3
4
2
2
2
3
3
3
4
29
23
5
4
4
4
4
4
4
4
2
4
39
24
3
4
4
4
4
4
4
3
4
3
37
25
5
4
4
4
4
4
4
4
2
4
39
26
4
4
4
4
4
4
4
4
4
3
39
27
4
4
4
4
4
4
4
4
4
4
40
28
4
4
4
4
4
4
4
4
4
4
40
29
3
4
3
3
3
3
3
3
3
3
31
30
4
3
4
4
4
4
3
4
3
4
37
31
4
5
5
4
4
4
4
4
4
3
41
32
4
4
4
4
4
4
4
4
4
4
40
33
4
4
4
3
4
3
5
5
3
3
38
34
4
5
5
5
3
3
3
5
3
3
39
35
4
4
4
5
5
2
4
4
4
3
39
36
4
5
4
3
3
3
5
4
3
5
39
37
3
3
3
3
2
3
4
3
3
2
29
38
2
2
2
5
5
1
2
2
2
2
25
39
3
3
2
4
4
3
2
4
2
2
29
40
4
2
4
2
2
2
4
2
2
2
26
41
4
3
3
3
3
3
5
3
2
3
32
42
4
4
4
4
4
4
4
3
3
5
39
43
4
5
4
4
3
3
3
4
3
4
37
44
2
4
4
4
4
4
2
2
1
2
29
45
5
5
5
5
5
5
5
4
3
5
47
46
3
4
3
4
4
3
2
4
4
4
35
47
4
5
5
5
5
5
5
5
4
5
48
48
5
5
5
5
5
5
4
5
4
5
48
49
4
4
4
5
4
5
4
4
4
5
43
50
4
4
4
4
4
5
4
5
5
3
42
51
5
5
5
5
5
3
3
3
5
4
43
52
4
4
4
3
3
3
4
4
4
3
36
53
4
5
4
5
5
4
4
5
3
2
41
54
4
4
4
4
4
4
2
4
2
4
36
55
5
5
4
4
5
5
4
4
4
4
44
56
4
4
4
4
4
4
3
3
4
3
37
57
5
5
4
5
5
5
4
4
4
5
46
58
3
3
3
3
3
3
4
3
3
3
31
59
2
2
4
4
4
4
2
2
2
4
30
60
3
3
3
4
4
4
3
3
3
3
33
61
4
4
3
4
4
3
2
3
3
2
32
62
4
5
4
5
5
4
4
4
4
3
42
63
3
3
2
3
4
4
2
3
3
2
29
64
4
4
4
4
3
4
3
4
3
3
36
65
4
4
4
4
4
3
3
3
3
3
35
66
4
4
5
5
5
4
3
4
5
5
44
67
4
4
4
5
5
4
4
4
3
2
39
68
5
5
3
5
5
4
4
4
4
4
43
69
5
3
4
3
4
4
3
3
5
4
38
70
4
5
3
3
5
5
4
4
4
4
41
71
4
4
5
3
4
5
4
5
5
4
43
72
4
5
5
5
5
5
4
4
5
5
47
73
5
5
4
4
5
5
5
5
5
3
46
74
4
5
4
4
4
5
5
5
5
5
46
75
4
3
5
5
4
4
4
4
4
5
42
76
5
3
5
5
3
4
4
3
4
4
40
77
5
5
3
3
4
4
4
4
5
4
41
78
3
2
3
4
4
4
3
3
2
4
32
79
4
2
4
4
4
2
3
3
2
4
32
80
4
3
4
4
4
4
4
3
3
4
37
AttAchment c
Validity and rEABILITY test
GET
FILE='D:\skripsi1\bab 4\hasil valid ii.sav'. CORRELATIONS
p14 p15 trap
/PRINT=TWOTAIL NOSIG
/MISSING=PAIRWISE
/VARIABLES=p1 p3 p4 p5 p6 p7 p8 p9 p10 p11 p12 p13
Correlations
pertanyaan 1
pertanyaan Pearson Correlation
1
Sig. (2-tailed)
N
pertanyaan Pearson Correlation
2
Sig. (2-tailed)
N
pertanyaan Pearson Correlation
3
Sig. (2-tailed)
N
pertanyaan Pearson Correlation
4
Sig. (2-tailed)
N
pertanyaan Pearson Correlation
5
Sig. (2-tailed)
N
pertanyaan Pearson Correlation
6
Sig. (2-tailed)
N
pertanyaan Pearson Correlation
7
Sig. (2-tailed)
N
pertanyaan Pearson Correlation
8
Sig. (2-tailed)
N
pertanyaan Pearson Correlation
9
Sig. (2-tailed)
N
pertanyaan Pearson Correlation
10
Sig. (2-tailed)
N
pertanyaan Pearson Correlation
1
pertanyaan 2
pertanyaan 3
pertanyaan 4
pertanyaan 5
pertanyaan 6
.124
.346
.145
.110
.604
.135
.543
.645
pertanyaan 7
pertanyaan 8 pertanyaan 9 pertanyaan 10 pertanyaan 11 pertanyaan 12 pertanyaan 13
total reform
administrasi
pajak
pertanyaan 14
**
.226
.441
.057
.086
.306
.273
.425
.065
.456*
.005
.338
.052
.813
.718
.190
.244
.062
.787
.044
.603
20
20
20
20
20
20
20
20
20
20
20
20
20
20
20
.124
1
.529*
.190
.071
.371
.159
.243
-.152
.220
-.150
-.066
-.168
-.087
.230
.604
.017
.423
.766
.108
.503
.301
.521
.351
.528
.782
.479
.715
.329
20
20
20
20
20
20
20
20
20
20
20
20
20
20
20
.346
*
1
.171
-.019
.372
.244
.274
.145
.221
.151
-.066
-.062
-.018
.344
.472
.937
.106
.300
.242
.542
.349
.526
.781
.795
.939
.137
20
20
20
20
20
20
20
20
20
20
20
20
1
**
.129
.106
-.062
-.039
.170
-.043
.270
.197
.397
.443
.000
.588
.657
.796
.872
.475
.858
.250
.406
.083
.050
.529
.135
.017
20
20
20
.145
.190
.171
.543
.423
.472
.710
20
20
20
20
20
20
20
20
20
20
20
20
20
20
20
.110
.071
-.019
.710**
1
.198
.028
.115
.380
.588**
.453*
.575**
.508*
.557*
.703**
.645
.766
.937
.000
.403
.906
.628
.099
.006
.045
.008
.022
.011
.001
20
20
20
20
20
20
20
20
20
20
20
20
20
20
20
.603**
.371
.372
.129
.198
1
.167
.160
-.057
.141
.250
.257
.197
.043
.404
.005
.108
.106
.588
.403
.481
.499
.813
.554
.288
.274
.405
.857
.078
20
20
20
20
20
20
20
20
20
20
20
20
20
20
1
**
.400
.391
.405
.320
-.093
.249
.526*
.001
.080
.088
.076
.169
.695
.289
.017
20
20
20
20
20
20
20
20
.297
*
*
.364
.191
.127
.575**
20
.226
.159
.244
.106
.028
.167
.338
.503
.300
.657
.906
.481
20
20
20
20
20
20
20
**
.441
.243
.274
-.062
.115
.160
.671
.052
.301
.242
.796
.628
.499
.001
20
20
20
20
20
20
20
.671
1
20
.057
-.152
.145
-.039
.380
-.057
.400
.297
.813
.521
.542
.872
.099
.813
.080
.204
.512
.450
.204
.021
.047
.115
.421
.593
.008
20
20
20
20
20
20
20
1
**
**
**
.333
*
.665**
.010
.152
.033
.001
.750
.000
.892
.000
.564
.478
20
20
20
20
20
20
20
20
20
20
20
20
20
20
20
.086
.220
.221
.170
.588**
.141
.391
.512*
.750**
1
.754**
.783**
.364
.473*
.835**
.718
.351
.349
.475
.006
.554
.088
.021
.000
.000
.000
.115
.035
.000
20
20
20
20
20
20
20
20
20
20
20
20
20
20
20
-.043
*
.405
*
**
**
1
**
*
*
.788**
.306
-.150
.151
.453
.250
.450
.892
.754
.698
.478
.561
11
Sig. (2-tailed)
N
pertanyaan Pearson Correlation
12
Sig. (2-tailed)
N
pertanyaan Pearson Correlation
13
Sig. (2-tailed)
N
pertanyaan Pearson Correlation
14
Sig. (2-tailed)
N
.190
.528
.526
.858
.045
.288
.076
.047
.000
.000
20
20
20
20
20
20
20
20
20
20
20
**
.257
.320
.364
**
**
**
.008
.274
.169
.115
.273
-.066
-.066
.270
.244
.782
.781
.250
.564
.010
.783
20
1
**
.789**
.000
.007
.000
.001
.482
.031
.586
20
20
20
20
20
20
20
20
20
20
20
20
20
.197
.508*
.197
-.093
.191
.333
.364
.478*
.482*
1
.599**
.560*
.062
.479
.795
.406
.022
.405
.695
.421
.152
.115
.033
.031
.005
.010
20
20
20
20
20
20
20
20
20
20
20
20
20
20
20
.065
-.087
-.018
.397
.557*
.043
.249
.127
.478*
.473*
.561*
.586**
.599**
1
.664**
.787
.715
.939
.083
.011
.857
.289
.593
.033
.035
.010
.007
.005
20
20
20
20
20
20
20
20
20
20
20
20
20
20
20
**
.404
*
**
**
**
**
**
*
**
1
.344
.443
.329
.137
.050
.001
.078
.017
.008
.001
.000
.000
.000
.010
.001
20
20
20
20
20
20
20
20
20
20
20
20
20
/VARIABLES=e1 e2 e3 e4 e5 e6 ter
.703
/PRINT=TWOTAIL NOSIG
.526
.575
.665
.835
.788
/MISSING=PAIRWISE.
Pearson Correlation
pertanyaan 2
1
Pearson Correlation
N
20
**
.692
pertanyaan 3
.290
.179
.122
.752**
.001
.012
.214
.451
.609
.000
20
20
20
20
20
20
1
**
*
.459
.274
.330
.917**
.042
.242
.155
.000
.753
.000
20
20
20
20
20
**
1
.222
.126
.271
.346
.597
.247
.000
20
20
20
20
20
.459
.222
1
.050
.125
.651**
.214
.042
.346
.833
.599
.002
20
20
20
20
20
20
1
**
.402
.000
.079
*
.552
Sig. (2-tailed)
.012
.000
20
20
Pearson Correlation
.290
*
Sig. (2-tailed)
N
.753
20
Pearson Correlation
.179
.274
.126
.050
Sig. (2-tailed)
.451
.242
.597
.833
N
Pearson Correlation
total emotional
intelligent
pertanyaan 6
.552*
Pearson Correlation
N
pertanyaan 5
.692**
.001
20
pertanyaan 4
.778
20
**
.743
20
20
20
20
20
20
20
.122
.330
.271
.125
.778**
1
.459*
.789
.560
.001
.230
Sig. (2-tailed)
pertanyaan 6
20
*
-.062
N
pertanyaan 5
20
20
Sig. (2-tailed)
pertanyaan 4
20
-.168
pertanyaan 1
pertanyaan 3
.000
.698
Correlations
pertanyaan 2
.010
20
total reform Pearson Correlation
.456
administras Sig. (2-tailed)
.044
i pajak
N
20
**. Correlation is significant at the 0.01 level (2-tailed).
*. Correlation is significant at the 0.05 level (2-tailed).
pertanyaan 1
.033
.425
*
CORRELATIONS
.575
.001
.664
20
Sig. (2-tailed)
N
total emotional intelligent
Pearson Correlation
.609
.155
.247
.599
.000
20
20
20
20
20
20
20
**
**
**
**
*
1
.752
Sig. (2-tailed)
N
.917
.743
.651
.042
.402
.459
.000
.000
.000
.002
.079
.042
20
20
20
20
20
20
20
**. Correlation is significant at the 0.01 level (2-tailed).
*. Correlation is significant at the 0.05 level (2-tailed).
CORRELATIONS
/VARIABLES=k1 k2 k3 k4 k5 k6 k7 k8 k9 k10 k11 tk
/PRINT=TWOTAIL NOSIG
/MISSING=PAIRWISE.
Correlations
pertanyaan 1
pertanyaan 1
Pearson Correlation
pertanyaan 2
1
Sig. (2-tailed)
N
pertanyaan 2
Pearson Correlation
.370
Sig. (2-tailed)
.108
N
pertanyaan 3
Pearson Correlation
Sig. (2-tailed)
N
pertanyaan 4
Pearson Correlation
Sig. (2-tailed)
N
pertanyaan 5
Pearson Correlation
Sig. (2-tailed)
N
pertanyaan 6
pertanyaan 7
pertanyaan 8
pertanyaan 9
pertanyaan 10
total
awareness
pertanyaan 11
.672**
.739**
.509*
.637**
.366
.473*
.791**
-.743**
.866**
.108
.000
.001
.000
.022
.003
.112
.035
.000
.000
.000
20
20
20
20
20
20
20
20
20
20
20
1
**
**
.419
*
.502
.079
-.178
.099
.419
-.197
.522
.004
.002
.066
.024
.742
.452
.677
.066
.405
.018
20
20
20
20
20
20
20
20
20
20
1
**
**
**
*
.482
.109
.364
**
*
-.543
.849**
.032
.647
.114
.013
.000
20
**
.612
.612
.004
.661
.742
.000
.598
.005
.615
.004
.821
.000
*
20
20
20
20
20
20
20
20
20
20
20
20
.672**
.661**
.742**
1
.853**
.646**
.273
-.103
.115
.678**
-.390
.749**
.001
.002
.000
.000
.002
.245
.665
.630
.001
.089
.000
20
20
20
20
20
20
20
20
20
1
**
.405
.026
.137
**
*
-.445
.750**
.003
.076
.913
.564
.049
.000
20
20
20
**
.419
**
**
.000
.066
.739
.598
.005
.853
.000
.626
.684
.001
20
20
20
20
20
20
20
20
20
20
20
20
.509*
.502*
.615**
.646**
.626**
1
.324
-.126
.140
.567**
-.213
.689**
Sig. (2-tailed)
.022
.024
.004
.002
.003
.163
.596
.555
.009
.366
.001
20
20
20
20
20
20
20
20
20
1
**
**
**
**
Pearson Correlation
Sig. (2-tailed)
N
pertanyaan 8
pertanyaan 6
.755**
**
.000
pertanyaan 5
.370
20
.755
pertanyaan 4
Pearson Correlation
N
pertanyaan 7
20
pertanyaan 3
20
20
**
.079
*
.482
.273
.405
.324
.003
.742
.032
.245
.076
.163
20
20
20
20
20
20
20
**
.637
20
Pearson Correlation
.366
-.178
.109
-.103
.026
-.126
Sig. (2-tailed)
.112
.452
.647
.665
.913
.596
.612
.004
.612
.723
.623
-.706
**
.752
.004
.000
.003
.001
.000
20
20
20
20
20
1
*
.533
.168
-.411
.378
.015
.479
.072
.100
N
pertanyaan 9
20
20
20
20
.137
.140
**
*
.630
.564
.555
.000
.015
.099
.364
.115
Sig. (2-tailed)
.035
.677
.114
20
Pearson Correlation
N
Pearson Correlation
Sig. (2-tailed)
N
total awareness
20
.473
Sig. (2-tailed)
pertanyaan 11
20
Pearson Correlation
N
pertanyaan 10
20
*
Pearson Correlation
Sig. (2-tailed)
N
20
.723
.533
20
1
.511
*
-.539
.609**
.021
.014
.004
20
20
20
1
**
.865**
.000
.000
20
20
20
20
20
20
20
.419
**
**
**
**
**
.168
*
.511
.000
.066
.003
.479
.021
.791
.821
.000
.678
.684
.001
.567
.001
.009
20
20
20
20
20
20
**
-.197
-.543
*
-.390
-.445
*
-.213
.000
.405
.013
.089
.049
20
20
20
20
**
*
**
**
-.743
.866
.522
.849
.749
.623
-.742
20
20
20
**
-.411
-.539
.366
.001
.072
.014
.000
20
20
20
20
20
20
20
20
**
**
**
.378
**
**
**
1
.750
.689
-.706
.752
*
.609
20
20
**
1
-.742
.865
-.638
.018
.000
.000
.000
.001
.000
.100
.004
.000
.002
20
20
20
20
20
20
20
20
20
20
20
/VARIABLES=p1 p3 p4 p5 p6 p7 p8 p9 p10 p11 p12 p13 p14 p15 trap
N of Items
15
/SCALE('ALL VARIABLES') ALL
Case Processing Summary
N
Cases
Valid
20
%
100.0
0
.0
Total
20
100.0
a. Listwise deletion based on all variables in reform
administration tax.
/VARIABLES=e1 e2 e3 e4 e5 e6 ter
/SCALE('ALL VARIABLES') ALL
/MODEL=ALPHA.
/MODEL=ALPHA.
20
**
-.638
.002
.000
Excludeda
RELIABILITY
20
*
20
Reliability Statistics
Cronbach's
Alpha
.747
20
**
**. Correlation is significant at the 0.01 level (2-tailed).
*. Correlation is significant at the 0.05 level (2-tailed).
RELIABILITY
20
20
Reliability Statistics
Cronbach's
Alpha
.763
Case Processing Summary
N of Items
N
7
Cases
Valid
a
Excluded
Total
20
%
100.0
0
.0
20
100.0
a. Listwise deletion based on all variables in the
emotional intelligence.
RELIABILITY
/VARIABLES=k1 k2 k3 k4 k5 k6 k7 k8 k9 k10 k11 tk
Reliability Statistics
Cronbach's
Alpha
.741
/SCALE('ALL VARIABLES') ALL
Case Processing Summary
N of Items
N
12
Cases
Valid
Excludeda
Total
20
%
100.0
0
.0
20
100.0
a. Listwise deletion based on all variables in the
awareness.
/MODEL=ALPHA.
Attachment D
ClassiC assumption
NEW FILE. REGRESSION
/DESCRIPTIVES MEAN STDDEV CORR SIG N
/MISSING LISTWISE
/STATISTICS COEFF OUTS BCOV R ANOVA
COLLIN TOL CHANGE
/CRITERIA=PIN(.05) POUT(.10)
/NOORIGIN
/DEPENDENT tk
/METHOD=ENTER trap ter
/SCATTERPLOT=(*SRESID ,*ZPRED)
/RESIDUALS DURBIN HIST(ZRESID) NORM(ZRESID)
/CASEWISE PLOT(ZRESID) OUTLIERS(3).
Descriptive Statistics
Mean
Std. Deviation
N
total awareness
37.6250
5.69560
80
total reform administrasi
35.4500
5.36491
80
17.9375
2.74366
80
pajak
total emotional intelligent
Correlations
total reform
total awareness
Pearson Correlation
total awareness
administrasi
total emotional
pajak
intelligent
1.000
.771
.271
.771
1.000
.613
.271
.613
1.000
.
.000
.007
.000
.
.000
.007
.000
.
total awareness
80
80
80
total reform administrasi
80
80
80
80
80
80
total reform administrasi
pajak
total emotional intelligent
Sig. (1-tailed)
total awareness
total reform administrasi
pajak
total emotional intelligent
N
pajak
total emotional intelligent
Variables Entered/Removed
Variables
Variables
Entered
Removed
Model
1
total emotional
Method
. Enter
intelligent, total
reform
administrasi
pajaka
a. All requested variables entered.
Model Summaryb
Change Statistics
Model
R
.812a
1
Adjusted R
Std. Error of the
R Square
Square
Estimate
Change
R Square
.659
.650
3.36904
F Change
.659
a. Predictors: (Constant), total emotional intelligent, total reform administrasi pajak
b. Dependent Variable: total awareness
b
ANOVA
Sum of
Model
1
Squares
Regression
Residual
Total
df
Mean Square
1688.766
2
844.383
873.984
77
11.350
2562.750
79
F
Sig.
74.392
a. Predictors: (Constant), total emotional intelligent, total reform administrasi pajak
a
.000
74.392
df1
df2
2
Sig. F Change
77
.000
Durbin-Watson
1.697
ANOVAb
Sum of
Model
1
Squares
Regression
Residual
Total
df
Mean Square
1688.766
2
844.383
873.984
77
11.350
2562.750
79
F
Sig.
.000a
74.392
a. Predictors: (Constant), total emotional intelligent, total reform administrasi pajak
b. Dependent Variable: total awareness
Coefficient Correlationsa
total reform
Model
1
Correlations
total emotional
administrasi
intelligent
pajak
total emotional intelligent
1.000
-.613
total reform administrasi
-.613
1.000
total emotional intelligent
.031
-.010
total reform administrasi
-.010
.008
pajak
Covariances
pajak
a. Dependent Variable: total awareness
Collinearity Diagnosticsa
Variance Proportions
total reform
Dimensi
Eigenvalue
Condition Index
administrasi
total emotional
pajak
intelligent
Model
on
(Constant)
1
1
2.979
1.000
.00
.00
.00
2
.012
15.686
1.00
.16
.22
3
.009
18.573
.00
.83
.78
a. Dependent Variable: total awareness
Casewise Diagnosticsa
Case
Number
Std. Residual
8
-3.858
total awareness
29.00
Predicted Value
Residual
41.9980
-12.99798
a. Dependent Variable: total awareness
Residuals Statisticsa
Minimum
Predicted Value
Maximum
Mean
Std. Deviation
N
20.3083
46.4227
37.6250
4.62350
80
-3.745
1.903
.000
1.000
80
.380
1.514
.617
.214
80
18.3625
46.7131
37.6026
4.71625
80
-12.99798
7.69175
.00000
3.32612
80
Std. Residual
-3.858
2.283
.000
.987
80
Stud. Residual
-3.973
2.556
.003
1.014
80
-13.78565
9.63745
.02241
3.51702
80
-4.427
2.654
-.002
1.047
80
.016
14.962
1.975
2.445
80
Std. Predicted Value
Standard Error of Predicted
Value
Adjusted Predicted Value
Residual
Deleted Residual
Stud. Deleted Residual
Mahal. Distance
Cook's Distance
.000
.551
.020
.071
80
Centered Leverage Value
.000
.189
.025
.031
80
a. Dependent Variable: total awareness
Coefficientsa
Standardized
Unstandardized Coefficients
Model
1
B
(Constant)
total reform administrasi
Std. Error
13.185
2.800
1.028
.089
-.670
.175
Coefficients
Beta
Collinearity Statistics
t
Sig.
Tolerance
VIF
4.710
.000
.969
11.495
.000
.624
1.603
-.323
-3.829
.000
.624
1.603
pajak
total emotional intelligent
a. Dependent Variable: total awareness
AttAchment E
hypothesis tests
REGRESSION
/MISSING LISTWISE
/STATISTICS COEFF OUTS R ANOVA
/CRITERIA=PIN(.05) POUT(.10)
/DEPENDENT tk
/METHOD=ENTER trap ter
/SCATTERPLOT=(*SRESID ,*ZPRED).
[DataSet2] D:\skripsi1\bab 4\hasill ke dua spss.sav
Variables Entered/Removed
Model
1
Variables
Variables
Entered
Removed
total emotional
Method
. Enter
intelligent, total
reform
administrasi
pajaka
a. All requested variables entered.
Model Summaryb
Model
R
.812a
1
Adjusted R
Std. Error of the
Square
Estimate
R Square
.659
.650
3.36904
a. Predictors: (Constant), total emotional intelligent, total reform
administrasi pajak
b. Dependent Variable: total awareness
ANOVAb
Model
1
Sum of Squares
Regression
Residual
Total
df
Mean Square
1688.766
2
844.383
873.984
77
11.350
2562.750
79
F
74.392
Sig.
.000a
/NOORIGIN
a. Predictors: (Constant), total emotional intelligent, total reform administrasi pajak
b. Dependent Variable: total awareness
Coefficientsa
Standardized
Unstandardized Coefficients
Model
1
B
(Constant)
total reform administrasi
Std. Error
13.185
2.800
1.028
.089
-.670
.175
Coefficients
Beta
t
Sig.
4.710
.000
.969
11.495
.000
-.323
-3.829
.000
pajak
total emotional intelligent
a. Dependent Variable: total awareness
Residuals Statisticsa
Minimum
Predicted Value
Maximum
Mean
Std. Deviation
N
20.3083
46.4227
37.6250
4.62350
80
-3.745
1.903
.000
1.000
80
.380
1.514
.617
.214
80
18.3625
46.7131
37.6026
4.71625
80
-12.99798
7.69175
.00000
3.32612
80
Std. Residual
-3.858
2.283
.000
.987
80
Stud. Residual
-3.973
2.556
.003
1.014
80
-13.78565
9.63745
.02241
3.51702
80
-4.427
2.654
-.002
1.047
80
Mahal. Distance
.016
14.962
1.975
2.445
80
Cook's Distance
.000
.551
.020
.071
80
Centered Leverage Value
.000
.189
.025
.031
80
Std. Predicted Value
Standard Error of Predicted
Value
Adjusted Predicted Value
Residual
Deleted Residual
Stud. Deleted Residual
a. Dependent Variable: total awareness