Heather V. Pierce
109 Highland Avenue
Apt #21
Somerville, Ma 02143
617-653-5391
hpierce@law.harvard.edu
EDUCATION
LESLEY UNIVERSITY, Cambridge, Ma
B.S. Degree in Art Therapy, Minors in Art & Psychology
Magna Cum Laude Graduate, 2007
PROFESSIONAL EXPERIENCE
Harvard Law School Library, Cambridge, MA
Document Delivery Library Assistant
Fall 2007-Present
 Communicates with faculty, faculty assistants, students, and staff regarding research requests as
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part of the Faculty Research and Information Delivery Assistance unit (FRIDA).
Research and retrieve information for the faculty, student, and staff of Harvard Law School.
Maximizes prompt delivery of information, documents, and resources to the HLS community.
Assists with the broad functional and complex operations within the Document Delivery unit,
including interlibrary loan, and between the Law School Library and other Harvard University
Library units.
Searches bibliographic and full-text sources in print, micro-formats, online and the web to verify
requests, utilizing data in catalogs, reference sources, files and databases. Consults: HOLLIS,
Harvard E-Resources, WestLaw, Lexis Nexis and OCLC/World Cat
Trains part-time casual employees in systems used in the Document Delivery unit.
Maintains workflow of department when supervisors are absent.
Co-coordinates the University-wide Scan & Delivery service at the Law Library location,
managing incoming and outgoing requests, and supervising part-time student workers
Regular hours on the circulation desk performing various tasks including bar-coding, processing,
and answering patron inquiries
2 hours on the reference desk per week answering patrons questions face to face, via the online
instant messaging service as well as the Lib Answer page on our library’s website.
Interlibrary Loan Part-time staff
Fall 2001-2007
 Processes lending and borrowing requests from universities and law firms affiliated with
ILL database. Also requests from students and faculty of the law school.
 Processes payments and maintains invoice filing from the universities and law firms.
 Trains library interns in the systems used in our Interlibrary loan department.
Area IV Youth Center, Cambridge, Ma
Youth Instructor and Case Manager
Spring 2006-2010
 Resident Muralist
 Instructor of several workshops; art, dance, homework and girls group.
 Co-creator of center’s case management
Fidelity House, Arlington, Ma
Fall 2005
Intern
 Ran and organized the arts & crafts class with about 10 children ranging in age from 512 at the after school program
 Participated in play activities in a preschool classroom
Somerville After School Program, Somerville, Ma
2000-2001
Youth Instructor
 Organized and executed karate, drama and arts & crafts classes with about 20 preteens, ages 5-12.
 Assisted and organized performances put on by the classes.
Somerville Community Schools Summer Camp, Somerville, Ma
Summer 2000
Junior Youth Coordinator
 Created and ran a drama club of about 15 preteens.
 Assisted in supervising the children on field trips.
Market Basket, Ashland and Somerville, Ma
Cashier and Assistant Front-End Manager
 Assisted in supervising 75 cashiers
 Managing money flow
 Customer service
Organizations/Groups
 Faculty Service Committee, Harvard Law School
 Harvard Library Copyright Group
 Harvard EdX Copyright Group
 Fun Committee, Harvard Law School
 AALL
 LLNE Executive Board Archivist
Summer 1999