Office of Information Technology
July 2014
Executive Assistant
(Kim McAllister)
Vice Chancellor for IT
Marc Hoit
Business Services
(Karen Horne)
Accounting
Budget
CAMS Inventory
ETF Management
HR/Personnel
Procurement
Security &
Compliance
(Mardecia Bell)
IT Security Policy & Standards
IT Security Compliance
Assessment
IT Operational Security
Monitoring
IT Security Incident Investigation
IT Security Awareness Training
Sensitive Data Protection
Evaluation of IT Events/
Disruptions
Portfolio/Project Management
Guidance
Audit Control/Compliance
IT Resilience/Business Continuity
Planning
Software License Management
Infrastructure,
Systems &
Operations
(John Black)
Hardware System Services
Storage & Backup
Infrastructure Provisioning
Data Center Management
Hosted Systems & Support
Operations – 24x7 Monitoring
Optical Mark Reading Service
Core Services (File/Print, Dir
Services)
Web Environment
Application Delivery
Authentication
Technology Support
Services
(Susan West)
Help Desk
Email/calendaring support
Desktop & PDA Support
Remedy Operations/Support
Thin Client/Multimedia Support
Application Testing
Application Delivery & Support
ResNet
End-user Support
Learning Space Technology
Design & Integration
Distributed Support
Outreach,
Communications &
Consulting
(Stan North Martin)
Campus Education/Training
Publications / Marketing
Communications-Internal /
External
Web Site Design/Development
(Tools/Scripting/Applications)
IT Events/Programs to Campus
Accessibility Integration
Media Production & Consulting
Cable TV Content & Production
Mobile Integration
Enterprise Application
Services
(Gwen Hazlehurst)
Application Development
Application Configuration Mgmt
Application Implementation
Production Support
Communication
Technologies
(Greg Sparks)
Campus Data Network
Telephone System
CATV/Video Services
Firewall Services
Unified Communications
Infrastructure Design/Installation
Shared Services
(Eric Sills)
High Performance Computing
Research IT
VCL Research
IT Architecture Design
ERP Research & Development
Unix/Linux Web Environment
Unity Computing Environment
Database Configuration &
Management
Middleware/Application Integration
Job/Batching Processions/Reporting
Identity Management
Authentication & Authorization
Application Security/SAR
Account Provisioning/DeProvisioning
Password Management
Provide Leadership and Strategic
Planning for the University as it
relates to the Virtual Computing Lab
and its Derivative Applications and
Engagements
Business Services
Office of Information Technology
July 2014
Karen Horne
Director
Taylor Lundy
ComTech – A/R &
Warehouse
Gail Gregory
OIT Accounting &
Personnel
Verna Little
Enterprise
Application Svcs
Jeff Boone
Rhonda Batts
Brandon Beasley
Jessie Moore
Laverne Petitfrere
James Glover
Jill Phipps
ComTech Auxiliary Budgets
ComTech Accts Receivable
ComTech Financial Reports
ComTech Warehouse
MySoft
Hard Drive Shredding
Invoice Resolution
Karen Tabron
OIT Budget & Financial Reporting
OIT Human Resources
OIT Procurement
Accounts Payables
Accounts Receivables
Asset Management
Contracts & Grants
Communication Devices
Insurance (OIT Equipment & Vehicles)
Kaba
Pcard Reconciling
Proximity Card Access
Surplus
Travel Arrangements & Reimbursements
Student Interns
EAS Budget Management
EAS Human Resources
EAS Procurement
EAS Account Payable
EAS Accounts Receivables
EAS Communication Devices
EAS Surplus
Avent Ferry Tech Support
Avent Ferry Proximity Card Access
Coordinator for OIT’s Project Mgmt Lite
Security and Compliance
Office of Information Technology
July 2014
Mardecia Bell
Director
Organizational Resilence
Services
Leo Howell
IT Policy &
Compliance
Deborah Booth
IT Policy & Standards Assessment/
Development
Sensitive Data Framework, Firewall,
Identity & Access Management, etc.
Compliance Reviews/Assessments
(PCI-DSS, DMCA, HEOA, GLB,
FERPA, DFARS, HIPAA, etc.)
ISO 27002
NIST 800-53
Audit Assessment Review/Coordination
Application Security Reviews (SAR, ERP,
etc)
IT Data Security Assessments
IT Records Retention Coordination
Security Metrics/Dashboard
Security Consulting
Risk Assessment/Management
Security & Awareness Program Development
Litigation Holds/eDiscovery Coordination
[Vacant]
ISS (Information
Security Services
Payman Damghani
Darren Fallis
Bill Coker
Software License
Management
Kerry Digou
Neal McCorkle
Daniel Sink
Vulnerability Assessment & Threat Management
Network and Email Security Monitoring
Log Management & Event Correlation
IT Security Incident Handling & Mitigation
Legal and Misconduct Investigation IT Support
IT Forensic Services
Litigation Holds/ eDiscovery Request Processing
Data Encryption Solutions
SSL Certificate Management)
Security Awareness Activities & Training
IT Product Security Assessments
Anti-virus Service Owner
Secure Media Disposal Processes
Technical Security Implementation/Support
Intrusion Detection System
Threat Protection System (Intrusion Prevention)
Authentication Methods
Data Leakage Protection
Firewall Services
Etc.
Mark Harben
License Asset Management
Contract Review/Management
Click-wrap Agreement Risk Assessment
Coordination
License Negotiation & Procurement
Site License Coordination
SAS Grant Administration
Key Server Administration
Licensing Support
Coordination with UNC-GA & Bookstore
OIT Licensing Maintenance Review & Renewal
Campus Outreach
- Needs Assessment
- License Consolidation
- Planning & Direction
Software Distribution
Kevin McDonald
Lavanya Sridharan
Portfolio & Project Management
Project Management Assistance
Best practices & standards development
Portfolio Coordination
IT Resilience
DR/Business Continuity Planning
Tabletop/Functional Testing & Exercises
Evaluation of IT Events/Disruptions
Process Analysis/Improvement
Access Management
Change Management Coordination
Service Catalog Coordination
Infrastructure, Systems & Operations
Office of Information Technology
July 2014
John Black
Director
Alan Galloway
Operations
Dana Strickland
24/7 Operations
Debbie Carraway
Systems & Hosted
Services
Eric Silberberg
Infrastructure
Tony Lawrence
Data Center
Facilities
Carrie Brown
Tom Karches
Jamie Gardner
Charles Cline
Kevin Augustus
Jim Beatty
John Klein
Dolores
Leonard
Wade Cornett
Gene Morse
Iris Bonapart
Atwell Dean
Shawn
McIntosh
Richard
McLane
Joe Johnson
Jonn Perry
Richard
Howard
Todd
Huddleson
Steven Stewart
Patrick Williams
Todd Kerstetter
Kevin Swann
Ollin Hunt
Ed Jones
[Vacant]
Joe Wells
Scott Moore
Dan Perry
Sharon Serpa
Data Center Management
Operations – 24X7
OMR Service
Server Installation
Hardware Systems Service
Storage & Backup
Infrastructure Provisioning
Virtual Server Service
Infrastructure Life Cycle Management
Hosted Systems & Support
Windows + Active Directory
Antivirus Service
Printing & File Services
Citrix
Automation + Integration
Novell Infrastructure
Technology Support Services
Office of Information Technology
July 2014
Susan West
Director
Chris King
Help Desk & Remedy
Services
Larry Robinson
Remedy Svcs
Noah Genzel
Call Center
Joshua Snapp
Team Lead
David Ladrie
Learning Spaces:
Classtech, ResNet &
Labs
Danny Davis
Managed Desktop &
Application Support
Dan Evans
Desktop Tech
Team
Franklin Finch
Desktop
Support Team
Andrew Barnes
Rob Blanke
Brandon
Beasley
James Glover
Febbie Gordon
Jason Myatt
Fred Henry
Carol Hill
Kathy Mebane
Bert Stoner
Bob Pilot
Timothy Smith
David Wagner
Samson
Teshome
Robert Spencer
Jamie Tyndall
Ben Wilkus
Michael
Underwood
[Vacant]
Student Workers
Help Desk (Tier 1 & 2)
Support for end-users
Remedy Services
Help Desk Metrics
Enterprise Acct Mgmt
Application Support
Support Planning
Email/Calendar Support
Desktop Imaging and Support
Application Packaging and
Delivery
Policy Development and
Support
Desktop Management Tool
Support
Desktop Environment Support
End User desktop support
Hardware Warranty Repair
Application delivery & support
Support for OIT Managed Desktop
Desktop Support Outreach
Tom Farwig
Ron Bradley
ClassTech
Carrie Levow
ResNet & WIC
Katherine Mayr
Damian Boyce
Chen Liu
Jason Stough
Bradley Turpin
Elizabeth
Warner
Chris Webster
Develop desktop images
Application packaging and
testing
Life cycle management of
installed equipment
Accounted printing support
Computer hardware
support
Brennan
Watson
Design A/V installations for
classrooms & conference
rooms
Manage integration projects
Consult with campus units
concerning A/V needs
Support installed technology in
classrooms & conference
rooms
Life cycle management of
installed equipment
Train users as needed
Assist with special events in
supported spaces
Monitor classroom equipment
with RoomView & KBox
Crestron programming
Mediasite integration
Walk In Center
Provide Unity account
support for faculty, staff and
students
Provide software support for
student owned equipment
Provide warranty repair
service for Apple and Lenovo
equipment for students
Provide support for end user
access to campus networking
resources
Virus and malware removal
on student owned equipment
ResNet
Ensure network connectivity
for ResNet subscribers
Troubleshoot network issues
for computers, game
consoles and wireless access
points
End user support of ResNet
subscriber system.
Outreach, Communications & Consulting
Office of Information Technology
July 2014
Stan North Martin
Director
Greg Kraus
University IT
Accessibility Coord
Consult and advocate for the universal/
accessible design of campus IT services
and purchases
Evaluate/test online resources and
software to provide barrier-free campus
Educate campus on universal/accessible
design principles and best practices
Serve as vendor liaison
Participate in national accessibility
partnerships
Rhonda Greene
Information &
News Services
Promote OIT services and programs
Provide event and new service marketing
Maintain organizational presence in social
media
Provide communication planning and
coordination for OIT units
Information gathering for surveys, planning
documents and organizational accountability
Everette Allen
Outreach
Technology
Sarah Noell
Design, Education
& Outreach
BJ Attarian
Media Production
& Student Svcs
Lark Mullins
Christopher
Donald
Chuck Givens
Daniel Waller
Katie McInerney
Hal Meeks
Internet, mobile and desktop information
app development
(object oriented programming in PHP5 and
Objective C)
Consultation on process automation
options
Evaluation of emerging technologies to
meet campus needs
Tier 3 support and development for
campus Apple environment
Jen Riehle
Don Schmidt
Charles Walker
[Vacant]
Web site and application development, design,
consulting, maintenance for OIT and NC State
units/departments
IT education, training and development
services for OIT and campus
Outreach activities surrounding IT
Coordination & collaboration for new or
integrated services
Marketing Communication Technologies
services to the students
Cable and Television Content and Production
Media Production Services
Consulting on use of currently supported and
new digital media services
Campus iTunesU oversight & administration
Student Cable Television Customer Services
Student Campus Telephone Customer Services
Enterprise Application Services
Office of Information Technology
July 2014
Gwen Hazlehurst
Ann Grigg
Assistant Vice Chancellor
Connie Reitfort
IDENTITY MGMT &
IMAGING
Krishnan Iyer
Identity Mgmt
[Vacant]
ADV, BI,
ECOMMERCE,JAVA &
NON CREDIT SYS DEV &
SUP
Wade Davis
HR SYSTEMS DEV &
SUPPORT
Sherwood Bryan
STUDENT INFO
SYSTEMS DEV &
SUPPORT
Ron Reed
FINANCIAL SYSTEMS
DEV & SUPPORT
Marina Kelly
ePayment, Java,
Non Credit
Matt Heimbach
Advancement
Cheryl Cleveland
Configuration
Management
Richard Soifer
Development
Amy Coggins
Business
Analysis
Y Mendoza-Tate
AR/Billing/GL/
Asset Mgmt/
Reporting
Tom Reynolds
AP/PO/
eProcurement
Sundae Lewis
Student Fin/
Financial Aid
Jack Foster
Admissions/
Campus Comm/
Records
Wenyi Li
Advising/
Housing/Records
Tanja
Davidson
Nate
Maynard
Mitchell
Nipper
Mildred
Brown
Mounika Jala
Shawn Caton
Andre
Jackson
Cody Sutler
Saritha
Bollapalli
Theresa
Lostaglio
Evan Cherry
Rolf
Grandstaff
Beth Jones
Candace
Warren
Lon Thomas
Dan Frey
Bill Jenniches
Avisek
Choudhury
Blake
Kannarr
Derek Jordan
Therese
Burkhart
Robyn
McChesney
Dave Collins
Brian Judson
Brian Ott
Keyta Kemp
Wanda Shinn
Suguna
Kanukollu
Lakshmi
Krishnan
Stephanie
McDade
Kathy
Mauney
Delecia
Council
Craig Moore
Damian Hall
Ken McEntire
Terri Riley
ePayment
Contract Dev
Non-Credit Sys
Andrew
Snedeker
Bruce
Kluckman
Janet Martin
Chris
Radabaugh
[Vacant]
Mike
Frechette
Katrina
Robeck
Jon Idol
Wei Wang
[Vacant]
A Andruchowitz
Business
Intelligence
[Vacant]
Raj
Namasani
[Vacant]
Tiffany Viator
Angela
Williams
Student Financials
Financial Aid
Barbara
Runyan
Housing
Advising
Records
HR Sys Bus Analysis
for:
Benefits, HR, Leave
Commitment Acct
Payroll, Time & Labor
Peggy
Watkins
Imaging
Identity Mgmt
Access Mgmt
Provisioning
Alex Fantroy
Brett Horton
Bus Intelligence
Data Marts
Advancement Sys
Donor & Prospect
Mgmt
Reporting, Interfaces
Alumni Sys Integration
Application
Configuation
Mgmt/Migrations
P/S Environment
Mgmt
P/S Upgrades
Bo Zhang
[Vacant]
HR Sys Dev for:
Benefits, HR, Leave
Commitment Acct
Payroll, Time & Labor
Barry Bright
Renee
Dowell
Accts Rec
Billing
Asset Mgmt
G/L & Reporting
Accts Payable
eProcurement
Purchasing
Admissions
Portal
Campus Community
Records
Graduate Plan of
Work
Communication Technologies
Office of Information Technology
July 2014
Greg Sparks
Assistant Vice Chancellor
Pat Gaddy
Admin &
Operators
Josh Jury
Bus Appl &
Comm Services
Jean Penny
Daniel
Boemermann
Temp Student
Workers
Campus Operators
University Directory Publication
Matt Domnick
Greg James
Data Network &
Operations
W Brockelsby
Senior Network
Architect
Technical Strategy
Core Network Topology
Kristina Kelly
Dave Blake
TJ Buffaloe
Ed Rogers
Eng &
Construction
Centennial Campus
Partners Services
Campus Infrastructure
Planning
Interface with campus
design projects
Derek Engi
Bobby Coleman
Gail Proper
Mariela Montero
Eric Campbell
Matthew Castle
David Mai
Lee Pipkin
Caffie Darden
Mike Gonzales
James Nesbitt
Kay Cahoon
Cheri Renninger
Lee Hargis
William McKelvey
Needham Parks
Jason Proctor
Gerry Tibbetts
Trish Palmer
Chris Porter
Zachary Zientek
Real-Time & Unified Communication Systems
IP Telephony Engineering and Tier 3 Support
Communications System Consulting, Design &
Engineering
CATV/IPTV System Administration
Work Order, Inventory, & Billing System
Administration & Support
Web Application Development & System
Administration
Mobile Device Engineering & Tier 3 Support
[Vacant]
Support for Data Networking Services
Support for Telephony & Voice Mail Systems
Wireless engineering and
support
Network Routing and
Switching
DNS and DHCP services
IP address management
Firewall services
Alvin Gilmore
Ken Rich
Engineering
Layer 2 (network) Design
Wireless Infrastructure
Design
Physical Infrastructure
Design
Construction
Infrastructure Construction
Projects
Coordination with campus
facilities construction
Rick Brown
Network Video Systems
CATV System Support
Greg Paone
Michelle Byrum
Jamie Hufnagel
Physical Layer Adminstration
Physical Infrastructure Records
Infrastructure Tools
Development/Integration
Shared Services
Office of Information Technology
July 2014
HPC & VCL Outreach
Grant Supported VCL Activities
Data Management & Analytics
HPC & VCL Systems Integration
HPC/VCL Network Coordination
HPC/VCL Storage/TSM & HSM
Henry Schaffer
Special Projects
Eric Sills
Executive Director
Richard Merwin
System Architect
ERP Research & Development
IT System Architecture
Michael Bugeav
System Engineer
Gary Li
High Performance
Computing
A Peeler
Virtual Computer
Lab
Kelly Harrelson
Database Services
Jianwei Dian
Andy Kurth
Randall Greenly
Steven Burkett
Gary Howell
Josh Thompson
Tom Holden
Donna Kerrigan
High Performance &
Research Computing
Services
VCL Service
Apache VCL Open Source
Project Management
VCL Development
Katherine
O’Malley
Kerry Schroeder
Database Installation & Maintenance
Database Administration & Support
Database Design & Consultation
Database Bulk Data Moves
Lisa Gallond
Automated
Workload Services
Ralph Castanza
Central Services
Integration
Harry Nicholos
Identity & Web
Services
Scott Dean
Tremayne Grimes
Brian Boley
Sandra Carstens
Brian Fontaine
William Setzer
Charles Brabec
AnnMarie Casale
Brandon Hill
Don Waterman
Tim Lowman
Gary Krynicki
[Vacant]
Vic Lynn
Production Management
Batch & EDI Processing
Report Archive & Distribution
Payroll Printing
Amy Tawes
Application
Infrastructure Svcs
Susie Rambeaut
Venu Sanka
Unix/Linux Systems Services
Systems Configuration Management
AFS
Email Relays
System Monitoring & Sysnews Utilities
Printing Infrastructure
Time Services
Shawn Van Hulst
Jim Xie
Middleware Services
Application Systems
Business Intelligence Environments
Imaging Infrastructure
Technical Utilities
Scott Steger
Identity Management Systems
Authentication & Authorization Systems
Google Email & Application
Configuration
Web Services
Sysnews Framework and Tools
Software Version Control