Huston/Lawson Affidavit – Attachment K
June 2001
PB OPERATIONS SUPPORT SYSTEM CLASSES AND PREREQUISITES
OSS Class For CLECs
Length
Of
Class
Pacific Bell Service Manager 1 day
(PBSM)-Centrex
Basic Centrex system and
station ordering processes in
PBSM
Pacific Bell Service Manager 1 day
(PBSM)-ISDN
Basic ISDN ordering
processes using PBSM
Prerequisite CLEC Workshops Or
OSS Classes
Length Of
Workshop
Resale I Workshop
covers consumer and basic business
product knowledge, overview of
ordering forms
2 days
Resale II Workshop
Covers complex business product
knowledge, overview of ordering
forms
Centrex Resale Workshop
Covers using paper print screens from
PBSM to issue Centrex orders
Directory Listings Workshop
covers directory listings business rules
and manual completion of DSR for
Resale and UNE based CLECs.
Workshop also covers the
fundamentals of reading and
formatting listings.
2 days
Resale I Workshop
covers consumer and basic business
product knowledge, overview of
ordering forms
2 days
Resale II Workshop
Covers complex business product
knowledge, overview of ordering
forms
Directory Listings Workshop
covers directory listings business rules
and manual completion of DSR for
Resale and UNE based CLECs.
2 days
SH/BL Attachment K - 1
1 day
2 days
2 days
June 2001
OSS Class For CLECs
Length
Of
Class
Prerequisite CLEC Workshops Or
OSS Classes
Length Of
Workshop
Workshop also covers the
fundamentals of reading and
formatting:
ISDN-Resale Workshop
covers how to use paper copies of
PBSM to manually order ISDN
1 day
No prerequisite
NA
5 days
Resale I Workshop
Directory Listings Workshop
2 days
2 days
SORD 2 - SORD Business for 5 Days
business resale. Class covers
new connect, disconnect,
migration and change order
types.
SORD 1
Resale I Workshop
Resale II Workshop
Directory Listings Workshop
5 days
2 days
2 days
2 days
SORD 3 - Complex SORD
for complex business resale.
Class covers ordering and
various order types including
multiline hunting, remote call
forwarding, secretarial lines,
Commstar I/II, off-premises
extensions, Custom 8, Pay
Phone Service, special access
service PBX-DID &
associated trunk services.
5 days
Resale I Workshop
Resale II Workshop
Directory Listings Workshop
2 days
2 days
2 days
SORD ISDN
2 days
Resale I Workshop
2 days
Pacific Bell Service Manager 1 day
(PBSM)-Trouble Reporting
Repair and maintenance
trouble reporting for resale
and unbundled network
elements. Also covers testing
for resold analog lines.
SORD 1- SORD Consumer
for residence resale. Class
covers new connect,
disconnect, migration and
change order types.
SH/BL Attachment K - 2
June 2001
OSS Class For CLECs
Length
Of
Class
covers new connects,
additions and changes to
resold Basic ISDN, Home
ISDN, Business Basic Rate
ISDN, Personal ISDN,
Primary Rate ISDN and
Centrex ISDN including new
connects, additions or
changes.
Prerequisite CLEC Workshops Or
OSS Classes
Length Of
Workshop
Resale II Workshop
ISDN-Resale Workshop
Directory Listings Workshop
2 days
1 day
2 days
SORD Centrex
covers ordering new connects,
additions and changes to
Centrex services. Optional
station & system features, tie
lines and Centrex Common
Block are discussed.
2 days
Resale I,
Resale II
Centrex-Resale
Directory Listings
2 days
2 days
1 day
2 days
LEX-Resale
ordering Resale Services
using the Local Service
Request (LSR) and Directory
Service Request (DSR) forms
sent electronically via LEX
(LSR Exchange).
1 day
Resale I Workshop
2 days
LSR Resale Workshop
use of reference materials and
industry-standard forms for ordering
resale services.
1 day
LEX-UNE
covers ordering Unbundled
Network Elements (UNE)
using the Local Service
Request (LSR) and Directory
Service Request (DSR) forms
sent electronically via LEX
(LSR Exchange).
1 day
UNE Workshop
explaining the use of reference
materials and industry-standard forms
for ordering unbundled network
elements. This workshop also covers
manual completion of LSR and DSR
for Loop and Port and ASR for
unbundled Dedicated Transport.
3 days
Toolbar:
Verigate, Order Status,
1 day
No prerequisite
NA
SH/BL Attachment K - 3
June 2001
OSS Class For CLECs
Length
Of
Class
Prerequisite CLEC Workshops Or
OSS Classes
Length Of
Workshop
1 day
Local Interconnection Workshop
2 days
Provisioning Order Status and
Trouble Administration
Electronic ASR:
How to input ASRs
electronically. How to use
BDS-Telis software to access
EXACT
RECOMMENDED:
UNE Workshop details how to order unbundled
network elements by accurately
completing the LSR and DSR forms
for ordering Loop and Port and the
Access Service Request (“ASR”) form
for ordering Dedicated Transport
SH/BL Attachment K - 4
3 days