ORACLE DATA SHEET
ORACLE USER PRODUCTIVITY KIT
V3.6.1 TECHNICAL SPECIFICATIONS
(WITH ENABLEMENT SERVICE PACK 3)
KEY FEATURES AND BENEFITS
DRIVE USER PRODUCTIVITY
AND MITIGATE RISK.
FEATURES
Single, synchronized
authoring session for system
process documents, test
scripts, training manuals,
simulations, performance
support, presentations, and
quick reference guides
Multiple learning methods:
watch and practice
simulations, knowledge tests
and in-application
performance support
Content workflow and
management including checkin and checkout, versioning,
rollbacks, and status updates
SmartMatch context sensitive
help for most web-based
applications
Oracle User Productivity Kit is a collaborative content development
platform that allows enterprises to drive user productivity and
mitigate risk throughout all phases of the software ownership
lifecycle. This document provides the minimum system requirements
for various Oracle User Productivity Kit components. Your
organization might be implementing some or all of these
components, so refer to the sections that are applicable to you.
Multi-user Install
Content authors use the Oracle User Productivity Kit (UPK) development tool to
create content. This section outlines the technical requirements for a multi-user
installation of the UPK development tool. In a multi-user installation, the core UPK
development tool files are installed on a central server for content sharing, and a
client version of the UPK development tool is installed locally on the content
author‘s workstation.
Server Requirements for a Multi-user Install
Hardware
Multilanguage translation
Full-feature sound recording
and editing
BENEFITS
Maximize ROI on enterprise
applications by educating
users quickly and keeping
support documents current
Reduce the costs associated
with multilanguage software
implementations
Mitigate compliance risk by
ensuring users consistently
follow process steps
Manage knowledge by
delivering training within the
application itself
Record simulations in a way
that mirrors how users
complete tasks
Processor
1GHz or greater
System memory
1GB or greater
Physical storage
360 MB for program files
100Mb connection capable of communicating via
HTTP(S) and TC P/IP
Network connection
Connection utilized for communication between the
Development server and the Database server.
Increased bandwidth typically improves
performance.
Software
Operating system
Microsoft Windows 2003 Server 32-bit SP2 or 64bit SP2, 2008 Server 32-bit (SP1 or SP2) or 64-bit
(SP1 or SP2), or 2008 Server R2 32-bit or 64 bit
Web server
Microsoft Internet Information Services is required
Software framework
Microsoft .NET Framework 3.5
Reduce training,
documentation, and ongoing
help desk costs
Create engaging conceptual
and transactional content with
full-feature recording and
editing
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ORACLE DATA SHEET
Reduce performance support
costs with context sensitive
help
Reduce translation and
localization costs
RELATED PRODUCTS
Pre-built application-specific
content is available to jump-start
any implementation or upgrade
for the following enterprise
software applications:
Server Requirements for a Multi-user Install (continued)
Database
Database
Oracle Database v9.2.0.8, v10.1, v10.2, v11.1, or
v11.2 --OR-- Microsoft SQL Server 2005 SP3 or
SQL Server 2008 (RTM or SP1)
Physical storage
500MB for initial installation; additional storage
possibly required depending on amount of content
created.
Client Requirements for a Multi-user Install
PeopleSoft Enterprise
Hardware
JD Edwards EnterpriseOne &
JD Edwards World
Processor
1GHz or greater
Oracle E-Business Suite
System memory
1GB or greater
Physical storage
1120 MB (520 MB for program files; 600 MB for
locally stored content)
Agile PLM
Demantra
Siebel CRM
Broadband or faster (1.5 mb/s download, 512 kb/s
upload ) connection capable of communicating via
HTTP(S) and TCP/IP
Hyperion
A full list of available content
titles can be found online at
oracle.com/applications/tutor/up
k_collateral.html.
Oracle User Productivity Kit
Professional is the leading
solution for creating, deploying,
and accessing content for major
enterprise application
deployments. It comprises the
following:
Network connection
Connection utilized for communication between the
UPK Developer client and the UPK server.
Increased bandwidth typically improves
performance.
Software
Microsoft Windows XP Professional 32-bit (SP2 or
SP3)
Microsoft Windows XP Professional 64-bit (SP2)
Microsoft Windows Vista 32-bit (RTM, SP1, or
SP2)
Oracle User Productivity Kit
Oracle User Productivity Kit
Professional’s Knowledge
Pathways designer, manager,
and player modules
Operating system
Microsoft Windows Vista 64-bit (RTM, SP1, or
SP2)
Microsoft Windows 7 32-bit
Microsoft Windows 7 64-bit
Oracle Tutor creates,
customizes, and maintains
process documentation for
enterprise applications.
DPI setting
96 DPI Fonts
Required: Microsoft Internet Explorer 6.0 SP1,7.0,
or 8.0
Browser
Optional: Mozilla Firefox 3.5 or 3.6, or Apple Safari
4.0 or 5.0
Software framework
Microsoft .NET Framework 3.5
Microsoft Office 2002 Pro SP3 (PowerPoint requires
KB957781)
Microsoft Office 2003 Pro SP3, 2007 (SP1 or SP2)
Microsoft Office 2010 (32 bit or 64 bit versions) for
document outputs (includes PDF format)
Microsoft Word 2010 (32 bit or 64 bit versions),
2007, 2003 or 2002 is required to publish and/or
edit document styles or player styles using ―Print
It!‖ mode, and to publish PowerPoint output.
Word 2003 and 2002 require the ―Microsoft
Word processing
software
Other required
applications
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Office Compatibility Pack (SP1 or SP2) for
Word, Excel, and PowerPoint 2007 File
Formats‖.
‗Microsoft Save As PDF‘ add-in is required to
publish to .pdf using Microsoft Word 2007.
Adobe Acrobat 8 or 9 Standard or Professional is
required to create PDF documents with
Microsoft Word 2003 or earlier.
Adobe Flash 9 or 10 required for sound playback
HP Test Director 9.0, 9.2, or 10.0 and HP
Quality Center Microsoft Excel Add-on for
Quality Center 9.0, 9.2, or 10.0 are required to
create HP Quality Center documents.
Microsoft Excel 2007, 2003 or 2002 is required
to view and/or export UPK-generated HP
Quality Center documents into HP Quality
Center. Excel 2003 and 2002 require the
―Microsoft Office Compatibility Pack (SP1 or
SP2) for Word, Excel, and PowerPoint 2007 File
Formats‖. Excel is not required to generate the
documents.
IBM Rational Quality Manager, Microsoft Excel
and Word to Rational Quality Manager Import
Utility, and the UPK Best Practices: IBM
Rational Quality Manager.zip are required to
create test scripts in IBM Rational Test Manager.
Additional info can be found at:
http://blogs.oracle.com/UPK/2010/05/upk_and_
rqm.html.
Single User Install
Content authors use the Oracle User Productivity Kit (UPK) development tool to
create content. This section outlines the system requirements for a single user
installation of the UPK development tool. In a single user installation, the core UPK
development tool files are installed locally on the content author‘s workstation.
Technical Requirements for a Single User Install
Hardware
Processor
1GHz or greater
System memory
1GB or greater
Physical storage
1.25GB of physical storage (650 MB for program files;
600 MB for content); additional physical storage
possibly required depending the amount of content
created
Software
Operating system
Microsoft Windows XP Professional 32-bit (SP2 or
SP3)
Microsoft Windows XP Professional 64-bit (SP2)
Microsoft Windows Vista 32-bit (RTM, SP1, or SP2)
Microsoft Windows Vista 64-bit (RTM, SP1, or SP2)
Microsoft Windows 7 32-bit
Microsoft Windows 7 64-bit
DPI setting
96 DPI Fonts
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ORACLE DATA SHEET
Software (continued)
Browser
Required: Microsoft Internet Explorer 6.0 SP1, 7.0, or
8.0
Optional: Mozilla Firefox 3.5 or 3.6, or Apple Safari 4.0
or 5.0
Software framework
Microsoft .NET Framework 3.5
Word processing
software
Other required
applications
Microsoft Office 2002 Pro SP3 (PowerPoint requires
KB957781),
Microsoft Office 2003 Pro SP3, 2007 (SP1 or SP2)
Microsoft Office 2010 (32 bit or 64 bit versions) for
document outputs (includes PDF format)
Microsoft Word 2010 (32 bit or 64 bit), 2007, 2003
or 2002 is required to publish and/or edit document
styles or player styles using ―Print It!‖ mode, and to
publish PowerPoint output. Word 2003 and 2002
require the ―Microsoft Office Compatibility Pack
(SP1 or SP2) for Word, Excel, and PowerPoint 2007
File Formats‖.
‗Microsoft Save As PDF‘ add-in is required to
publish directly to .pdf using Microsoft Word 2007.
Adobe Acrobat 8 or 9 Standard or Professional is
required to create PDF documents with Microsoft
Word 2003 or earlier.
Adobe Flash 9 or 10 required for sound playback.
HP Test Director 9.0, 9.2, or 10.0 and HP Quality
Center Microsoft Excel Add-on for Quality Center
9.0, 9.2, or 10.0 required for HP Quality Center docs.
Microsoft Excel 2010 (32 bit or 64 bit), 2007, 2003
or 2002 is required to view and/or export UPKgenerated HP Quality Center documents into HP
Quality Center. Excel 2003 and 2002 require the
―Microsoft Office Compatibility Pack (SP1 or SP2)
for Word, Excel, and PowerPoint 2007 File
Formats‖. Excel is not required to generate the
documents.
IBM Rational Quality Manager, Microsoft Excel and
Word to Rational Quality Manager Import Utility,
and the UPK Best Practices: IBM Rational Quality
Manager.zip are required to create test scripts in
IBM Rational Test Manager. Additional info can be
found at: http://blogs.oracle.com/UPK/2010/05/
upk_and_rqm.html.
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Content Publication
This section discusses the system requirements for Oracle User Productivity Kit
(UPK) published output—that is, the content that end users will view and use. After
creating UPK content using the UPK development tool, content authors will publish
the content to one or more different published outputs. There are three types of
published outputs discussed in this document: Player, Learning Management
System (LMS), and HTML Web site.
Server Requirements for Player, LMS Package, and HTML Web Site
Hardware
Processor
1GHz or greater
System memory
1GB or greater
Physical storage
Between 500MB and 4GB of physical storage
adequate for most implementations
Network connection
Network connection capable of communicating via
HTTP(S) and TCP/IP
Software
Operating system
Any
Web server
Any
LMS package
Compliant with AICC 3.5, SCORM 1.2, or SCORM
2004. Note: AICC deployments utilize a Java applet
for LMS server communication. Sun JRE is required
on client workstations.
End-User Requirements for Player, LMS Package, and HTML Web Site
(One supported browser and OS combination required)
Browser
Operating System
Microsoft Internet
Explorer 6.0, 7.0, or 8.0
Mozilla Firefox 3.5 or 3.6
5
Microsoft Windows 2000 SP4
Microsoft Windows XP Professional 32-bit (SP2 or
SP3)
Microsoft Windows XP Professional 64-bit (SP2)
Microsoft Windows Vista 32-bit (RTM, SP1, or
SP2)
Microsoft Windows Vista 64-bit (RTM, SP1, or
SP2)
Microsoft Windows 7 32-bit
Microsoft Windows 7 64-bit
Microsoft Windows 2000 SP4
Microsoft Windows XP Professional 32-bit (SP2
or SP3)
Microsoft Windows XP Professional 64-bit (SP2)
Microsoft Windows Vista 32-bit (RTM, SP1, or
SP2)
Microsoft Windows Vista 64-bit (RTM, SP1, or
SP2)
Microsoft Windows 7 32-bit
Microsoft Windows 7 64-bit
Macintosh OS X 10.2.x or later
Modern Linux distribution
ORACLE DATA SHEET
Browser
Operating System
Microsoft Windows 2000 SP4
Microsoft Windows XP Professional 32-bit (SP2
or SP3)
Microsoft Windows XP Professional 64-bit (SP2)
Microsoft Windows Vista 32-bit (RTM, SP1, or
SP2)
Microsoft Windows Vista 64-bit (RTM, SP1, or
SP2)
Microsoft Windows Vista N 32-bit
Microsoft Windows Vista N 64-bit
Microsoft Windows 7 32-bit
Microsoft Windows 7 64-bit
Macintosh OS X 10.2.x or later
Adobe Flash 9 or 10 is required for sound
playback
Apple Safari 4.0 or 5.0
Other required
applications
Usage Tracking Component
Oracle User Productivity Kit (UPK) includes a usage tracking component that can
be used to track end-user progress through the published training content. The usage
tracking installation files are included on the Oracle User Productivity Kit
development tool CD. It is an optional component and is not required to create or
deploy UPK content. This section discusses the requirements for implementing the
optional usage tracking component.
Server Requirements for a Usage Tracking Install
Hardware
Processor
1GHz or greater
System memory
1GB or greater
Physical storage
525 MB – 25 MB for initial software installation,
between 500MB and 4GB of physical storage
adequate for most implementations
Network connection
100 mb/s Network connection capable of
communicating via HTTP(S) and TCP/IP
Software
Microsoft Windows 2003 Server 32-bit SP2 or 64bit SP2
Operating system
Microsoft Windows 2008 Server 32-bit (SP1 or
SP2) or 64-bit (SP1, or SP2)
Microsoft Windows 2008 Server R2 32-bit or 64-bit.
Microsoft Internet Explorer 6.0 SP1, –OR- 7.0, –
OR- 8.0 is required for the Usage Tracking
Administration and Reporting components.
Browser
Web server
Microsoft Internet Information Services is required
Software framework
Microsoft .NET Framework 3.5
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ORACLE DATA SHEET
Database
Oracle Database v9.2.0.8, v10.1, v10.2, v11.1, –
OR- v11.2 --OR-- Microsoft SQL Server 2005 SP3
–OR- SQL Server 2008 (RTM or SP1)
Database
Target Applications: Comprehensive Enterprise Application Support
Oracle User Productivity Kit provides enhanced object recognition and contextsensitive support for the following Enterprise Applications‘ 32-bit clients. Contact
Oracle Support for the latest list of supported releases and patches.
Oracle Applications
Agile Customer Needs Management
Application Version
1.0
Agile Product Lifecycle Management
Application Version
Versions Supported
9.3.1
9.3.1
9.3.0
9.3.0, 9.3.0.2
JD Edwards EnterpriseOne
Application Version
PeopleTools Version
9.0
Latest version verified: 8.98.01
8.12
Latest version verified: 8.97
8.11 SP1
Latest version verified: 8.95
JD Edwards World
Application Version
Client Verified
A9.1/A9.2 Web
Enablement MP5
LegaSuite GUI 4.1C10 and 4.1C14
Oracle CRM On Demand
Application Version
Release 18
Additional Information
Context-sensitive deployment with Oracle CRM On Demand is supported
with the SmartHelp add-in for browsers.
Oracle E-Business Suite
Application Version
Last Patch Verified
R12
12.0.0, 12.1.1, 12.1.2, 12.1.3
11.5
11.5.10.x (with JInitiator versions 1.1.8.25 and
1.3.1.30)
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ORACLE DATA SHEET
Additional Information
Refer to the In-Application Support Guide prior to recording for details on
setting up and verifying context capture.
Not all Oracle E-Business Suite applications have a configurable help menu
to integrate context-sensitive content.
Oracle (Hyperion) Enterprise Performance Management
Application Version
11.1.2.1
11.1.1.3
11.1.1.2
11.1.1.1
Additional Information
*Context-sensitive deployment with Oracle Hyperion Performance
Management is supported with SmartHelp add-in for browsers.
Oracle Transportation Management
Application Version
6.1
6.0
Additional Information
Context-sensitive deployment with Oracle Transportation Management is
supported with SmartHelp add-in for browsers.
PeopleSoft Enterprise
Application Version
PeopleTools Version
9.1
Latest version verified: 8.51
9.0
Latest version verified: 8.50
8.9
Latest version verified: 8.49
8.8
Latest version verified: 8.46
Primavera
Application Version
Versions Supported
P6
Release 8.0
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ORACLE DATA SHEET
Siebel CRM (On Premise)
Application Version
Latest Releases Verified
8.2
8.2
8.1
8.1.1, 8.1.1, 8.1.1.2, 8.1.1.3
8.0
8.0.0.7, 8.0.0.8, 8.0.0.9, 8.0.0.10
7.8
7.8.2.12, 7.8.2.13, 7.8.2.14
7.7
7.7.2.10, 7.7.2.11, 7.7.2.12
Additional Information
Context-sensitive deployment with Siebel Analytics is supported with
SmartHelp add-in for browsers.
Siebel high-interactivity modules require an ActiveX control for Help
Integration deployment. For more information, see the In-Application Support
Guide.
SAP Applications
SAP GUI for Windows and SAP GUI for HTML
Application Version
Patches Supported
7.20
001, 002, 003
7.10
11, 12, 13, 14, 15, 16, 17, 18, 19
6.20
75, 76, 77, 78
Additional Information
The low-speed connection setting for SAP GUI for Windows must be turned
off during recording and can be turned on during playback.
Minimum Support Package levels for SAP GUI for HTML are required. For
external ITS 6.20, patch level 22. For integrated ITS 6.40, SP19 and kernel
patch 124. For integrated ITS 7.10, SP10 and kernel patch 59.
SAP NetWeaver Portal
7.0
6.0
Additional Information
Oracle User Productivity Kit provides enhanced object recognition in the SAP
NetWeaver Portal for a wide variety of user-interface technologies; some of
this support includes HTML, Sun Java, SAP GUI for Windows, SAP GUI for
HTML (WebGUI), Web Dynpro, HTMLB, BSP, and Accessibility-enabled
Flash components.
For portal-embedded applications the context is captured to the page-level
iView and, if available, the guided procedure step. When SAP GUI for
HTML is embedded in the portal, SAP GUI context applies.
There are additional ―cross-domain scripting‖ requirements for contextsensitive deployment with the portal that are detailed in the In-Application
Support Guide.
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ORACLE DATA SHEET
Microsoft Applications
Microsoft Dynamics CRM
4.0
3.0
Additional Information
SmartHelp add-in for browsers is not supported with Microsoft Dynamics
CRM version 3.0.
Technology Platform Support
Browser-based HTML Applications
Internet Explorer 8.0
Internet Explorer 7.0
Internet Explorer 6.0 SP2
Additional Information
Enhanced support for enterprise applications (Oracle E-Business Suite, SAP
applications, etc.) is dependent upon vendor validation of a particular browser
version.
Microsoft Active Accessibility
Windows 7
Windows Vista
Windows XP
Office 2010 (32-bit)
Office 2007
Office 2003
Office XP
Additional Information
Many applications (including the list above) with support for Active
Accessibility will benefit from enhanced object recognition during recording.
Integrated context-sensitive help is not offered.
Active Accessibility enabled Flash/Flex applications and Browser embedded
components benefit from enhanced object-recognition during recording.
SmartHelp Browser Button
Internet Explorer 8.0
Internet Explorer 7.0
Internet Explorer 6.0
Firefox 3.6
Firefox 3.5
Additional Information
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ORACLE DATA SHEET
SmartHelp setup for Firefox requires the .jar and .xpi MIME types configured
on the web server.
SmartMatch Context Recording
Internet Explorer 8.0
Internet Explorer 7.0
Internet Explorer 6.0
Additional Information
SmartMatch context is available when recording content is performed using a
SmartMatch Context supported browser.
For SmartMatch ranked results (context at content launch), see the section
SmartHelp browser button for a list of supported browsers.
Sun Java Runtime
Sun Java Runtime
Latest patch verified: 1.6.0_21, 22
Additional Information
Applications built with Java technology are supported for recording with
object recognition; integrated context-sensitive help is not offered.
SWING and abstract windowing toolkit (AWT) component implementations
for Sun Java are supported.
Contact Us
For more information about Oracle User Productivity Kit, please visit oracle.com or
call +1.800.ORACLE1 to speak to an Oracle representative.
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