A candidate following a programme of learning leading to this unit will be able to:
• carry out preventative and remedial maintenance procedures for equipment components and sub-assemblies
• collate and analyse relevant information to diagnose and locate faults
• understand the actions and resources required to address faults, including referral to others
• plan the activities to be undertaken to restore specified performance
• implement procedures to restore systems and equipment following the diagnosis of inservice faults
• carry out appropriate tests to confirm that performance has been restored
A course of study leading to this unit will provide the candidate with the underpinning knowledge and understanding requirements and also the practical skills needed to support the achievement of the following NVQ units:
NVQ Unit
Interpersonal and written communication
System management
System operation
Technical advice and guidance
Technical fault diagnosis
Level
4
4, 5
4
4, 5
4
There are no prohibited combinations of entry
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Unit 8: Maintain equipment and systems
Assessment Objectives k Carry out routine remedial maintenance for sub-assembles in accordance with manufacturer’s and health and safety guidelines
Knowledge, Skills and Understanding
1 Carry out preventative and remedial maintenance procedures for equipment components and sub-assemblies a Present all documentation to a professional standard
•
Understand the need to maintain accurate backup records b Document the purpose of various types of preventive maintenance products and procedures and when to use/perform them
•
Understand how to carry out routine preventative maintenance for equipment components and sub-assemblies at regular intervals in accordance with manufacturer’s and health and safety guidelines c Document the purpose of various types of remedial maintenance products and procedures and when to use/perform them d Document issues, procedures and devices for protection within a computing environment e Demonstrate knowledge of the potential hazards and proper safety procedures relating to lasers f Document items that require special disposal procedures and comply with environmental guidelines g Demonstrate knowledge of ESD (Electrostatic
Discharge) precautions and procedures h Carry out routine preventative maintenance for equipment components in accordance with manufacturer’s and health and safety guidelines i Carry out routine preventative maintenance for sub-assembles in accordance with manufacturer’s and health and safety guidelines
•
Understand how to carry out routine preventative maintenance for equipment components and sub-assemblies in accordance with manufacturer’s and health and safety guidelines
•
Understand the need to maintain accurate maintenance records
•
Liquid cleansing components, types of materials to clean contacts and connections, non static vacuums
(chassis/power supplies/fans)
•
UPS and suppressors, determining the signs of power issues, proper methods of storage of components for future use
•
High-voltage equipment, power supply,
CRT
•
Understand how to dispose of the following batteries, CRTS, toner kits/cartridges, chemical solvents and cans
•
Understand the need to maintain accurate
MSDS (Material Safety Data Sheet) records j Carry out routine remedial maintenance for equipment components in accordance with manufacturer’s and health and safety guidelines
•
Understand what ESD can do, how it may be apparent or hidden, common ESD protection devices, situations that could present a danger or hazard l Present all documentation to a professional standard
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Unit 8: Maintain equipment and systems
Assessment Objectives Knowledge, Skills and Understanding
2 Collate and analyse relevant information to diagnose and locate faults a Recognise the common symptoms and problems
•
Understand the need to maintain accurate backup records b Locate and document common types of faults c Document good practice for eliciting problem symptoms from customers
•
Understand how to gather information from customers (e.g. customer environment, symptoms/error codes, situation when the problem occurred) d Use appropriate tool in diagnosing and locating faults e Collate information to diagnose and locate faults f Analyse information to diagnose and locate faults g Present all documentation to a professional standard
•
Understand how to use appropriate tools in diagnosing and locating faults
•
Understand the need to analyse relevant information when diagnosing and locating faults
•
Understand the need to maintain accurate maintenance records
•
Processor/memory mouse, floppy drive, parallel ports, hard drive, sound card/audio, monitor/video, motherboards, modems, BIOS, CMOS, power supply, slot covers, POST, audio/visual error codes, troubleshooting tools, CD-ROM, DVD, USB, NIC, LBA, cables, keyboard, peripherals
3 Understand the actions and resources required to address faults a Document the actions and resources required to address faults b Document when to refer faults to others c Comply with procedures for escalating faults within a tiered support structure d Present all documentation to a professional standard
•
Understand the need to adopt a systematic approach to planning activities
•
Understand the need to identify resources
(human, physical, and equipment) required to address support
•
Understand the procedures for escalating faults to others in a systematic manner within a tiered support structure
(internally/externally)
•
Understand the need to maintain accurate maintenance records
4 Plan the activities to be undertaken to restore specified performance a Document the activities to be undertaken to restore specified performance b Plan the activities to be undertaken to restore specified performance c Present all documentation to a professional standard
•
Understand the need to adopt a systematic approach to planning activities
•
Understand the need to identify success factors for evaluating the activities in restoring specified performance
•
Understand the need to plan activities to take into account resource issues
(human, physical, and equipment)
•
Understand the need to maintain accurate maintenance records
OCR Level 3 Certificate/Diploma for IT Professionals
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Unit 8: Maintain equipment and systems
Assessment Objectives Knowledge, Skills and Understanding
5 Implement procedures to restore systems and equipment following the diagnosis of inservice faults a All documentation presented to a professional standard b Implement procedures to restore systems and equipment following the diagnosis of in-service faults
•
Understand the need to implement procedures to restore systems and equipment
•
Understand the need to maintain accurate maintenance records
6 Carry out appropriate tests to confirm that performance has been restored a Create a performance test plan b Create performance test data c Test and record performance
•
Understand the need to create a test plan
•
Understand the selection for performance test data o valid test data d Use a performance test log to identify discrepancies o invalid test data e All documentation presented to a professional standard o boundary test data
•
Understand the need to accurately record performance
•
Understand the need to establish a performance baseline against which to test performance
•
Understand the need to compare expected results with actual results collected
•
Understand the need to annotate any amendments made to correct errors
•
Understand the need to maintain accurate performance test log records
Form of Assessment
Assessment will take the form of practical activities that are locally set, locally assessed and externally moderated.
In order to achieve a Pass in this unit, candidates must demonstrate skill in each assessment objective.
Assessment Tasks
Candidates are required to complete tasks that address all of the assessment objectives and evidence must be available that shows where and how the assessment objectives have been achieved.
Tutors may set specific assessment tasks. Alternatively, candidates may use naturally occurring evidence from their workplace.
Evidence
Candidates will be required to complete OCR-provided forms identifying where and how the assessment objectives have been met. Additionally, candidates will be required to provide copies of the documentation that they have completed as part of their tasks.
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OCR Level 3 Certificate/Diploma for IT Professionals

Unit 8: Maintain equipment and systems
Tutors will be required to complete an observation checklist confirming that all activities have been completed to a standard that would be acceptable in the workplace.
An evidence checklist and/or observation checklist are included immediately after this page.
Tutors are able to photocopy these forms. Tutors and candidates must use these checklists to record assessment objectives achieved and the page numbers where these objectives can be evidenced on the documentation provided for assessment. It is essential that the candidate numbers the pages of the submitted evidence, as a reference to these will be required as part of the evidence checklist.
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Unit 8: Maintain equipment and systems
Evidence Checklist
Centre Number: Candidate Name:
Qualification: OCR Level 3 Certificate/Diploma for IT Professionals
Unit 8 Maintain Equipment and Systems
Ensure the following are included as a minimum
Complete boxes with a
√
or required information
Please reference the assessment objective achieved with the relevant page number where the evidence can be found
Assessment Objective Covered by
Evidence
Candidate
Checked
(
√
)
Page
Reference
Tutor
Checked
(
√
)
Printouts/Reports Required
1b Document the purpose of various types of preventative maintenance products/procedures and when to use/perform them
1c Document the purpose of various types of remedial maintenance products/procedures and when to use/perform them
1d Document issues, procedures and devices for protection within a computing environment
1e Document the potential hazards and proper safety procedures relating to lasers
1f Document items that require special disposal procedures to comply with environmental guidelines
1g Document ESD (Electrostatic
Discharge) precautions and procedures
2a Document how to recognise common symptoms and problems
2b Document common types of faults
2c Document good practice for eliciting problem symptoms from customers
2e Collate information in a document to diagnose and locate faults
2f Provide evidence of the analysis of the collated information to diagnose and locate faults
3a Document the actions and the resources required to address faults
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OCR Level 3 Certificate/Diploma for IT Professionals

Unit 8: Maintain equipment and systems
Assessment Objective Covered by
Evidence
Printouts/Reports Required
3b Document when to refer faults to others
4a Document the activities to be undertaken to restore specified performance
4b Provide evidence for a plan of activities to be undertaken to restore specified performance
5b Document procedures used to restore systems and equipment following the diagnosis of in-service faults
6a Evidence of the creation of a performance test plan
6b Evidence of the creation of performance test data
6c Produce evidence that the data has been tested and the performance recorded
6d Identify any discrepancies on the performance test log
Candidate
Checked
(
√
)
Date of Completion:
Candidate’s Signature:
Assessor’s Signature:
Page
Reference
Tutor
Checked
(
√
)
OCR Level 3 Certificate/Diploma for IT Professionals
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Unit 8: Maintain equipment and systems
Observation Checklist
Candidate Name: Centre Number:
Qualification: OCR Level 3 Certificate/Diploma for IT Professionals
Unit 8 Maintain Equipment and Systems
Assessment Objective Covered by
Evidence
Checked
(
√
)
Date and
Initials of
Centre
Assessor
1h Carry out routine preventative maintenance for equipment components in accordance with manufacturer’s and Health and Safety guidelines
1i Carry out routine preventative maintenance for sub-assemblies in accordance with manufacturer’s and
Health and Safety guidelines
1j Carry out routine remedial maintenance for equipment components in accordance with manufacturer’s and Health and Safety guidelines
1k Carry out routine remedial maintenance for sub-assemblies in accordance with manufacturer’s and
Health and Safety guidelines
2b Locate common types of faults
2d Use appropriate tools when diagnosing and locating faults
3c Compliance with procedures for escalating faults within a tiered support structure
5b Implement procedures to restore systems and equipment following the diagnosis of in-service faults
Date of Completion:
Assessor’s Signature
Centre
Assessor
Comments
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OCR Level 3 Certificate/Diploma for IT Professionals