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FAQ - MyCoID
FAQ – MyCoID SERVICES
GENERAL
1.
What is MyCoID?
MyCoID is an online company’s incorporation and registration services
launched by SSM to allow user to do company incorporation online in a
simple, quick and hassle free actions.
MyCoID’s system will enable automatic population of data for
simultaneous registration with the relevant Government agencies upon
incorporation.
2.
What can I do with MyCoID?
You can use MyCoID to do online company incorporation at the ease of
your control. Please refer to the Manual for more details information.
3.
How to use the MyCoID?
You have to be a Subscriber User before you can start utilizing the
MyCoID system. User can sign up and make payment of the
subscription fee online through the MyCoID portal. However, SSM has
decided to waive the subscription fee until 31 December 2012 until
further notice.
4.
Why use MyCoID?

It is 24 X 7 self service. You can do name search for your
company’s name and payment can be done simultaneously at the
comfort of your home or elsewhere, as long as the internet
connection is available.

Reduce waiting time to obtain new company’s incorporation and
information.
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FAQ - MyCoID

5.
6.
Payment can be made online payment and SSM accepts all major
local Visa and Master Cards.
Who can register as MyCoID User ?
(a)
Company Secretary
(b)
Firm/Company
(c)
Individual
Can I register as Company Secretary if I already register as
Individual?
Yes.
7.
What are services available for MyCoID’s User?
The services are as followsNO
1.
USER
MyCoID User
SERVICE AVAILABLE
Search of company’s name
MyCoID Subscriber
2.
(a)
Individual/Firm
(b) Company Secretary
(a) Search
of
company’s
name.
(b) Submission of Form 13A
(Request for Availability of
Name).
(a) Search of company’s
name.
(b) Submission of Form 13A
(Request for Availability of
Name).
(c) Lodgement of
Incorporation Documents.
(d) Lodgement of First Forms
After Incorporation
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FAQ - MyCoID
8.
Is the MyCoID services available at all time?
The service is available 7 days a week and 24 hours a day. However the
submission of documents will be subjected to the following –
9.

Submission of document from 6 a.m. to 12 noon. - User will
get the notification and approval by 5 p.m. on the same
business day.

Submission of document from 12 noon to 5.30 p.m. - User
will get the notification and approval by the next business day.

Submission of documents after 5.30 pm. – User will get the
notification and approval by the next business day.
How to access to MyCoId system?
MyCoID can be accessed via www.ssm.com.my and click the icon
for “MyCoID” or www.ssm-mycoid.com.my/.
SYSTEM REQUIREMENTS
10. What are the software and hardware required for using MyCoID
Services?
The software and hardware required are:
(a) Computer

Pentium III processor and above

256 MB of memory and above

50 MB hard disk space and above

56 Kbps dial-up modem or broadband/streamyx
(b) Internet connection – Internet Explorer, Mozilla, Safari, Google
Chrome
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FAQ - MyCoID
(c) Adobe Reader 9.0 an above
(d) Printer (Black or color)
(e) Scanner
11.
What are the requirements to upload a supporting document?
The requirements are
:
Document Format
Document resolution
:
:
*
TIFF * Format & PDF
Maximum 200 Dpi*
TIFF - Tag Image File
Dpi - Dot per inch
SERVICES OFFERED
12. What are the services offered by MyCoID?
NO.
SERVICES PROVIDED BY THE
MyCoID SYSTEM
DOCUMENTS
INVOLVED
1.
Request for Availability of Name
Form 13A
2.
Application for Incorporation of Local
Company
Form 6, Form 48A, and
Memorandum & Articles
of Association.
3.
First Submission after Incorporation
Form 24, Form 44, Form
49
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FAQ - MyCoID
13.
What are the operating hours for the service?
(a)
MyCoID Portal will be available :

(b)
24 hours and 7 days a week
Processing of applications will be done only during office hours
(8.15am-5.15pm) and shall follows Federal’s working days.
14. How do I check my application status?
Please log on to MyCoID system and click at the “HOME” icon.
PAYMENT METHOD
15. What are the payment methods for MyCoID Services?
The payment methods are as follows :
(a)
(b)
Credit Card (Visa and Master); and
Maybank2u.
Note: To confirm that your payment is successful, please ensure that
you print the receipt and keep it as your reference.
16. Who should I contact if I encounter any problem regarding
MyCoID Services?
If you encounter any problem or have enquiry regarding MyCoID
Services, please contact –
(a)
(b)
(c)
MyCoID Call Centre at 03-7985 7666;
You may also fax your enquiry to 03-7787 1001; or
email to helpdesk@ssm-mycoid.com.my.
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FAQ - MyCoID
MyCoID Call Centre operating hours :
DAY
Monday-Friday
Saturday, Sunday
Public Holiday
TIME
9.00 a.m-5.30 p.m.
and Close
REGISTRATION OF MyCoID SUBSCRIBER
17. Who is MyCoID Subscriber?
A person, who has entered into a Subscriber Agreement and paid the
relevant subscription fees.
18. Who can file documents through MyCoID Services?
The Subscribers –
(a) For the MycoID Services stated in clause 4.1 in the Protocol for
MyCoID, the subscribers shall be :
(i)
Member of a prescribed professional body pursuant to
Section 139A(a) of the Companies Act 1965; and
(ii) Person licensed by the Registrar pursuant to Section
139A(b) of the Companies Act 1965; and
(b) For the MyCoID Services stated in Clause 4.2 in the Protocol for
MyCoID, the subscriber shall be any individual.
19. How much is the annual fee for MyCoID Subscriber registration?
The annual subscription fee is RM 120.00.
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FAQ - MyCoID
20. Is there any extra charge for using MyCoID Services?
No, there is no extra charge.
21. How to confirm that the payment made is successful?
Receipt will appear on the payment notification screen. Please print the
receipt and keep it for reference.
22. Where shall I reprint my receipt if the payment has been made?
To reprint receipt, you can log on to the MyCoID system and click at the
“HOME” icon.
23. Who shall I contact if I encounter any problem while using Credit
Card (Visa / Master)?
For assistance or enquiry related to the payment of the services, you
are advised to contact the following payment service provider:
PAYMENT
Credit Card
(Visa and
Master)
Maybank2u
AGENCY
TEL.NO
Maybank
1-300-886688
Maybank
1-300-886688
24. Is there any pre-condition to use credit card?
No. You can use the MyCoID services by just filling in the credit card
number, expiry date and security code number.
25. Are all credit cards acceptable for MyCoID Services?
No, only locally issued Master and Visa card are accepted.
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FAQ - MyCoID
26. What is the procedure for refund?
You can apply your refund application via e-mail to our MyCoID
customer
service
at
helpdesk@ssm-mycoid.com.my
with
the
attachments of supporting details as follows:
(a) Receipt reference number;
(b) Transaction number; and
(c) Reasons to refund
MyCoID USER (COMPANY SECRETARY) REGISTRATION
27. How to obtain the password/company secretary ID to use the
MyCoID system?
A notification will be sent via email. User is required to bring the
following documents for confirmation –
(a) MyKad / Original Passport;
(b) Company Secretary License / Membership Certificate; and
(c) That email notification
to the nearest SSM Registration Counter.
For users from Klang Valley area, please proceed to Level 26, Compliance Division,
Menara SSM@ Sentral,
No.7, Jalan Stesen Sentral 5,
Kuala Lumpur Sentral,
50623 Kuala Lumpur.
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FAQ - MyCoID
28. Can SSM provide me with the password/company secretary ID if
the details referred to question 25 above are not provided?
No. SSM will not provide the password/company secretary ID.
29. Can a company secretary have more than one password?
No.
30. Can I change the User ID and password?
The system only allows the user to change the password.
31. Can I cancel my user ID and password?
Yes. You need to inform through email
mycoid.com.my for cancellation processes.
at
helpdesk@ssm-
32. Can I change any user information in the MyCoID system if there
is any mistake or change after submission of the application?
Yes. Any changes only can be done by SSM’s officer during verification
of application.
33. If my company secretary LS/membership changed (Example : LS
change status to MIA) can I use the same ID and password to
login to MyCoID?
No. Company Secretary must inform through email helpdesk@ssmmycoid.com.my for cancellation of particular ID and password in order
to register again.
34. Can SSM approve my application if I am disqualified during
verification?
No.
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FAQ - MyCoID
REQUEST FOR THE AVAILABILITY OF NAME
35. Are there any guidelines for choosing a name of a company?
Yes. You can download the following guidelines from SSM website :
(a) Guidelines for Naming a Company
(b) Government Gazette
(c) Gazette Amendment 2001
Note :
(a)
The MyCoID system provides basic search for applicant/user
to search a company’s name before submitting the
application; and
(b)
The MyCoID system provides the list of control words and
gazetted words.
36. How do I know the result for the applications of availability of a
company name via MyCoID Services?
(a) Please log on to MyCoID System and click at the “HOME” icon; and
(b) Check the notification e-mail in your e-mail inbox.
37. If the proposed name of a company is approved through MyCoID
Services, can I submit the application for incorporation over the
counter?
Yes.
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FAQ - MyCoID
38. If the proposed name of a company is approved over the
counter/e-Lodgement, can I submit the application for
incorporation through MyCoID system?
No.
39. How much is the fee for the request for the availability of
company name?
RM 30.00 per name.
40. Do I have to pay again if the proposed company name is
rejected?
Yes.
41. If the application is being queried, can I resubmit through
MyCoID System?
Yes, you must resubmit your query through MyCoID System only.
42. Can I appeal if my application of name search is rejected?
Yes and you must provide the following documents to the nearest SSM
counter:
(a) Print out of Form 13A from MyCoID;
(b) That email notification;
(c) Receipt;
(d) Appeal letter; and
(e) Other supporting document (if any)
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FAQ - MyCoID
INCORPORATION OF LOCAL COMPANY
43. Who can apply for incorporation of a company online via MyCoID
Services?
Only a licensed company secretary who is a member of a professional
body prescribed by the Ministry of Domestic Trade, Co-operatives and
Consumerism or licensed by SSM can incorporate a company via
MyCoID Services. For individual user, you need to appoint a company
secretary to proceed with your incorporation process.
44. What is the requirement to incorporate a local company via
MyCoID Services?
The requirements are:
(a) The application shall be lodged within 3 months from the company
name approval date.
(b) The application allows a maximum of 2 submissions for Form 6
and 20 submissions for Form 48A.
(c) Applicant will declare Form 48A in such manner as prescribed by
regulation or approved by the Registrar (i.e. by filling in the fields).
Note : All directors must have a valid e-mail addresses.
(d) If the subscriber is not a natural person, the applicant should go to
the counter for registration.
(e) Supporting documents need to be scanned as attachments.
(f)
This application allows a fixed template for Memorandum & Article
for Association (M&A) only. Applicant is advised to go to the
nearest SSM counter if they wish to use their own M&A.
(g) The witness to the company is auto populate from company
secretary registration. It’s already sufficient for company to have
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FAQ - MyCoID
one witness. Anyhow in witness column allows maximum of 2
witness only.
45.
Does SSM made any checking regarding bankruptcy of director?
Please note that SSM did not perform any checking on this. It is the
responsibility of the company secretary to make sure the directors are
complies with the declaration as stated in the forms 48A.
46. Are there any guidelines for incorporation of a company?
Yes. You can download the following guideline from SSM website :


Guideline for Incorporation of a company
47. How to lodge a Memorandum & Article via MyCoID Services?
The MyCoID System is already provided with a fixed template of M&A.
48. How do I know that the certificate of incorporation (Forms 8 or
9) is ready?
(a) Please log on to the MyCoID system and click at the “HOME” icon;
and
(b) Check the notification e-mail in your e-mail inbox.
Note :
Please make sure that the certificate must be printed on A4
white paper only.
FIRST SUBMISSION AFTER INCORPORATION
49.
When can I submit the first submission documents (Form 24,
44 and 49) via MyCoID?
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FAQ - MyCoID
You can submit the first submission documents (Form 24, 44 and 49)
via MyCoID on the next day after the company has been incorporated.
This form shall be lodged within 1 month from the incorporation date.
If the form is submitted more than 1 month, the lodgement is subject
to late lodgement fee.
50.
Do I need to key in all information?
In MyCoID system, all information such as shares, shareholding,
directors and registered address will auto-populate from the master
form during incorporation. You need to verify all the information before
you click the submit button.
51. If the company is incorporated through MyCoID Services, can I
submit the first form 24, 44 and 49 over the counter?
Yes.
52. If the company incorporated over the counter, can I submit the
first form 24, 44 and 49 through MyCoID system?
No.
53. How do I know the status for the first submission after
incorporation via MyCoID Services?
(a) Please log on to MyCoID System and click at the “HOME” icon; and
(b) Check the notification e-mail in your e-mail inbox.
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FAQ - MyCoID
OTHERS
54. What is the effective filling date and time for document which is
lodged electronically via the MyCoID Services?
The effective date and time of the filing of the documents are the date
and time of receipt as recorded and displayed on the computer screen.
55. If I am already a subscriber of e-lodgement services, shall I
register again for the MyCoID services?
Yes.
56. Can I still submit the documents over the counter?
Yes, you can still submit your application over the counter.
57. The steps to use the MyCoID Services.
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FAQ - MyCoID
User must have an e-mail address,
MyKad and internet excess
Go to the website : www.ssm.com.my
and click on MyCoID icon or www.ssmmycoid.com.my
Register as MyCoID user (Click Sign Up) as a:
(i) Company Secretary
(ii) Company /Firm
(iii) Individual
COMPANY SECRETARY
COMPANY / FIRM & INDIVIDUAL
Follow instruction on e-mail from
support@ssm-mycoid.com.my & go
the nearest SSM Office to validate as
a MyCoID User
Follow e-mail from support@ssmmycoid.com.my instruction to
activate the user ID and Password
Follow e-mail from support@ssmmycoid.com.my instruction to
activate the user ID and Password
Register as MyCoID Subscriber
Follow the instruction as shown on the
screen according to MyCoID service required
Check on submission status at ‘HOME’.
Application result will be notified via
e-mail.