1.
Overall, how satisfied are you with ABI’s Information & Business Services (IBS), which includes
Information Technology and Business Services?
Very Dissatisfied Dissatisfied Satisfied Very Satisfied
O O O O
2.
Overall, how satisfied are you with ABI’s Business Services Center (BSC), which includes many centralized services such as Logistics, BudNET Data Quality Support, Wal-Mart Pricing Support,
Price Promotion Reimbursements, Cooperage and Credit, Drawbacks and NOI, and the Wholesaler
Support Group Contact Center?
Very Dissatisfied Dissatisfied Satisfied Very Satisfied
O O O O
3.
Overall, how satisfied are you with ABI’s IT tools and support , including Mobility (Cloud), AAP,
VIPR, ABRouting, WBS, E-Commerce, and Space Management?
Very Dissatisfied Dissatisfied Satisfied Very Satisfied
O O O O
BUSINESS SERVICES
1.
Please identify which of the BSC services you have used in the past six months.
BudNET Data Quality Team
SELECT ALL THAT APPLY
O
Cooperage and Credit
Price Promotion Reimbursements (AAP, Billbacks, Post-offs, Allowances)
Drawbacks and Notices of Intent
Wal-Mart Pricing Support
O
O
O
O
Logistics and Transportation
Wholesaler Support Group Contact Center
O
O
NONE OF THESE (SKIP TO NEXT SECTION) O
PROGRAMMING NOTE: QUESTIONS ONLY ASKED IF SELECTED IN Q1 – OTHERWISE SKIP
2.
How satisfied are you with the service you’ve received from the BudNET Data Quality Team?
Very Dissatisfied Dissatisfied Satisfied Very Satisfied
O O O O
How can the BudNET Data Quality Team better support your needs?
____________________________________________________________________________________
3.
How satisfied are you with the service you’ve received from the Cooperage and Credit Team?
Very Dissatisfied Dissatisfied Satisfied Very Satisfied
O O O O
1

How can the Cooperage and Credit Team better support your needs?
____________________________________________________________________________________
4.
How satisfied are you with the service you’ve received from the Price Promotion Reimbursements
Team (e.g. AAP, Billbacks, Post-offs, Allowances)?
Very Dissatisfied Dissatisfied Satisfied Very Satisfied
O O O O
How can the Price Promotion Reimbursements Team better support your needs?
____________________________________________________________________________________
5.
How satisfied are you with the service you’ve received from the team providing Drawbacks and
Notices of Intent?
Very Dissatisfied Dissatisfied Satisfied Very Satisfied
O O O O
How can the Drawbacks and Notices of Intent Team better support your needs?
____________________________________________________________________________________
6.
How satisfied are you with the service you’ve received from Wal-Mart Pricing Support?
Very Dissatisfied Dissatisfied Satisfied Very Satisfied
O O O
How can the Wal-Mart Pricing Support Team better support your needs?
O
____________________________________________________________________________________
7.
Overall, how satisfied are you with ABI Logistics (not including transportation services)?
Very Dissatisfied Dissatisfied Satisfied Very Satisfied
O O
8.
How satisfied are you with ABI Transportation Services?
O O
Very Dissatisfied Dissatisfied Satisfied Very Satisfied
O O O O
9.
How satisfied are you with IBS Logistics’ ability to maintain adequate daily inventories to support your sales to retailers?
Very Dissatisfied Dissatisfied Satisfied Very Satisfied
O O O O
10.
How satisfied are you with IBS Logistics’ ability to maintain adequate daily inventories of the following:
Very
Dissatisfied
Dissatisfied Satisfied
Very
Satisfied
Not
Applicable
ABI domestically-produced LARGE-volume brands and packages
O O O O O
ABI domestically produced SMALL-volume brands and packages
O O O O O
ABI draught brands
Mission 6 brands
O
O
O
O
O
O
O
O
O
O
ABI Import brands
ABI Alliance Partner brands
O
O
O
O
O
O
O
O
O
O
2

11.
Thinking again about your entire inventory of products, how satisfied are you with IBS Logistics’ ability to avoid stock outs?
Very Dissatisfied Dissatisfied Satisfied Very Satisfied
O
12.
What about their ability to avoid overages?
O O O
Very Dissatisfied Dissatisfied Satisfied Very Satisfied
O O O O
How can Logistics and Transportation be improved to better suit your needs?
____________________________________________________________________________________
Last year, the BSC Wholesaler Support Group reduced the number of touch points so that wholesalers would be able to rely on one single point-of-contact for all of their needs.
This single point-of-contact is known as the Wholesaler Support Group Contact Center and serves as the frontline team supporting wholesalers’ requests.
13.
Before today, were you aware of this restructuring (e.g. one point-of-contact at the BSC)?
Yes No
O O
14.
Do you recall receiving communication regarding this change, including how to contact the
Wholesaler Support Group Contact Center?
Yes No
O O
15.
Over the past six months, on average, how frequently have you or your operation interacted with the
Wholesaler Support Group?
Several time per day
O
Once per day
O
Several times per week
O
Once per week
O
Several times per month
O
Once per month
O
Rarely – a couple of times per year
O
16.
Considering all of the interactions that you’ve had with the Wholesaler Support Group Contact
Center, during the past 6 months how satisfied are you with the service that you’ve received?
Very Dissatisfied Dissatisfied Satisfied Very Satisfied
O O O O
17.
How can the services you receive through the Wholesaler Support Group Contact Center be improved to better suit your needs?
____________________________________________________________________________________
18.
In the past six months, have you contacted the IT Helpdesk within the Wholesaler Support Group
Contact Center?
Yes No
O O
19.
How satisfied are you with the service that you’ve received from the IT Helpdesk?
Very Dissatisfied Dissatisfied Satisfied Very Satisfied
O O O O
3

How can the services you receive through the IT Helpdesk be improved to better suit your needs?
____________________________________________________________________________________
20.
Thinking about all of the support and services that are provided to you through the BSC, how can the
BSC better support your needs (please be specific)?
____________________________________________________________________________________
WHOLESALER SYSTEMS / TECHNOLOGY
Now, we would like you to think about some large wholesaler systems from ABI, such as Mobility, WBS, and
ABRouting.
Please note: While the technology and tools reside in IBS, the strategy and consultation around these large wholesaler programs do not. As a result, for the remainder of the survey, please try to separate the two and evaluate only the technology and tools, not the strategy or consultation.
1.
Please indicate which systems/tools you have used during the past six months:
SELECT ALL THAT APPLY
BudNET Value in Price Reporting (VIPR)
BudNET AAP (Automated Allowance Payment) System
BudNET Data Quality Reports
Space Management Tools
Wholesaler Business System (WBS)
ABRouting.com
O
O
O
O
O
O
Electronic Commerce Program (EC)
Mobility
Mobility Cloud
NONE OF THESE (SKIP TO Q11)
O
O
O
O
PROGRAMMING NOTE: QUESTIONS ONLY ASKED IF SELECTED IN Q1 – OTHERWISE SKIP
2.
Overall, how satisfied are you with the BudNET Value in Price Reporting?
Very Dissatisfied Dissatisfied Satisfied Very Satisfied
O O O O
How can the BudNET Value in Price Reporting be improved to better suit your needs?
____________________________________________________________________________________
3.
Overall, how satisfied are you with the BudNET AAP System?
Very Dissatisfied Dissatisfied Satisfied Very Satisfied
O O O
How can the BudNET AAP System be improved to better suit your needs?
O
____________________________________________________________________________________
4.
Overall, how satisfied are you with the BudNET Data Quality Reports?
Very Dissatisfied Dissatisfied Satisfied Very Satisfied
O O O O
4

How can the BudNET Data Quality Reports be improved to better suit your needs?
____________________________________________________________________________________
5.
Overall, how satisfied are you with the Space Management Tools?
Very Dissatisfied Dissatisfied Satisfied Very Satisfied
O O O
How can the Space Management Tools be improved to better suit your needs?
O
____________________________________________________________________________________
6.
Overall, how satisfied are you with the Wholesaler Business System (WBS)?
Very Dissatisfied Dissatisfied Satisfied Very Satisfied
O O O O
How can the Wholesaler Business System (WBS) be improved to better suit your needs?
____________________________________________________________________________________
7.
Overall, how satisfied are you with ABRouting.com?
Very Dissatisfied Dissatisfied Satisfied Very Satisfied
O O O O
How can ABRouting.com be improved to better suit your needs?
____________________________________________________________________________________
8.
Overall, how satisfied are you with the Electronic Commerce Program (EC)?
Very Dissatisfied Dissatisfied Satisfied Very Satisfied
O O O O
How can the Electronic Commerce Program (EC) be improved to better suit your needs?
___________________________________________________________________________________
9.
Overall, how satisfied are you with the Mobility Platform?
Very Dissatisfied Dissatisfied Satisfied Very Satisfied
O O O
How can the Mobility Platform be improved to better suit your needs?
O
____________________________________________________________________________________
10.
Overall, how satisfied are you with the Mobility Cloud Platform?
Very Dissatisfied Dissatisfied Satisfied Very Satisfied
O O O O
How can the Mobility Cloud Platform be improved to better suit your needs?
____________________________________________________________________________________
11.
How can we improve ABI’s technology support for the wholesaler family?
____________________________________________________________________________________
5

PRODUCT & PACKAGING QUALITY
While Information & Business Services does not control product or packaging quality, we want to again take this opportunity on behalf of our Supply organization to gather topline feedback from you about product and packaging quality.
1.
Overall, how would you rate the quality of products from AB?
Poor
O O O O
2.
Now, thinking only about AB domestically-produced brands, how would you rate…
Excellent
O
Quality of the beer itself; the liquid only
Poor
O O O O
Excellent
O
Quality of the primary packaging (the bottle itself, not the graphics)
O O O O O
Quality of the secondary packaging (the packaging itself, not the graphics)
O O
3.
Now, thinking only about AB imported brands, how would you rate…
O
Quality of the beer itself; the liquid only
Poor
O O O
O
O
O
Excellent
O
Quality of the primary packaging (the bottle itself, not the graphics)
O O O
Quality of the secondary packaging (the packaging itself, not the graphics)
O O O
4.
Now, thinking only about AB Alliance Partner, how would you rate…
Quality of the beer itself; the liquid only
Poor
O O O
O
O
O
O
O
Excellent
O
Quality of the primary packaging (the bottle itself, not the graphics)
O O O O O
Quality of the secondary packaging (the packaging itself, not the graphics)
O O O O O
5.
How can AB’s products and/or packaging be improved to better suit your needs?
____________________________________________________________________________________
6

WHOLESALER SURVEYS
1.
How can we enhance our Wholesaler Satisfaction surveying process to better suit your needs?
____________________________________________________________________________________
2.
Can we contact you for clarification or follow-up on any of your survey responses?
O Yes O No
3.
If randomly selected, would you be willing to participate in a follow-up survey focused on improving the current processes for submitting requests.
O Yes O No
NAME
WHOLESALER ID
PHONE
EMAIL
CLOSE SCREEN
Thanks so much for completing this survey. Your feedback will help us make continuous improvements to our service, where necessary. As always, if you would like to speak with someone about any questions or concerns, contact us at 877-AB LINE 4U (877-225-4634).
Your Partners in Information & Business Services
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