ISM 4300 Managing Information Resources
Exam Three Study Guide
SPRING
2004
3
Exam 3 is worth100 points and covers chapters 9-12 in our Pearlson text, lecture notes, and
additional material presented on slides. The exam consists of true/false, multiple choice, and a
critical essay question. The following material may be on the exam.
Funding methods including service level agreements, chargebacks, allocation of costs, corporate
budgets. Under what conditions should each be used? What are advantages/limitations of each?
Which is the most equitable? The easiest to implement?
Financial and other evaluative methods for IT projects including IRR, NPV, cost/benefit, ROI,
simulation, payback, weighted average scoring. What are the strengths and weaknesses of each
method?
What is the balanced scorecard? What perspectives might be represented for IT?
What is activity based costing (ABC) and what is its benefit?
How does total cost of ownership (TCO) differ from other approaches to valuing IT costs?
What are the following project tools: work-breakdown structure, Gantt chart, critical path
method? What are the elements of each? For CPM, what is the critical path, critical activities,
predecessors, slack time?
What are the critical factors for IT project success?
What are the methods for shortening a project schedule?
Under what conditions should you use each of the following methods: SDLC, RAD, JAD,
prototyping, eXtreme programming?
What are the facilitators and barriers to communications?
What are project stakeholders? What would you find on a key stakeholder analysis?
What is administrative closure? How can it benefit the company?
What are the reasons for project failure?
What are the project requirements for a large system versus a smaller contained system?
What are the steps in the knowledge management (KM) process?
What are examples of explicit knowledge? Tacit knowledge?
What are the attributes of knowledge? What is adaptation?
How can knowledge be acquired?
Define: shared problem solving, communities of practice. What are their benefits?
What constitutes knowledge capture? Codification?
What is the Digital Millennium Copyright Act?
What are the ethical guides and how are they applied? What are the following: stockholder
theory, stakeholder theory, social contract theory?
What is the International Federation of Information Processing? Electronic Communications Privacy Act
of 1986? Computer Security Act of 1987?
What are the Ten Commandments of Computer Ethics?
Essay
The multi-part essay question will concern IS project management.