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Home / Remote Employees
Remote Employees
Please note that every second Sunday of each month is reserved for maintenance and upgrades
between 12:01am and 6:00am EST.
If you are having issues logging into this system please read the Remote Access FAQs prior to
contacting the EGS Help Desk at (800) 709-8665 or (215) 441-2200.
Login Requirements
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You MUST have an approved Operating System (Only supported, updated and patched
versions).
o You must have recent patches and service packs. Visit http://update.microsoft.com.
o For some client programs, other operating systems that may be supported are: Linux
(various versions and flavors but not all), Mac (up to and including Snow Leopard),
and some mobile platforms.
You MUST have a valid Anti-Virus package installed and updated.
You MUST have a personal firewall installed and updated.
You MUST utilize the latest version of a browser (Internet Explorer, Firefox or Safari are
supported).
Certain client programs, functions and features may require additional OS and workstation
controls.
ONLY EGS-owned equipment (such as a desktop or laptop) will be permitted Network
Connect access.
Remote Assistance
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FAQ
Links
Downloads
Work at Home Downloads
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About
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About EGS
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Leadership
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Newsroom
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Social and Environmental Responsibility
Solutions
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Customer Acquisition
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Sales
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Customer Retention
o
Omnichannel Solutions
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o
Customer Experience Transformation
o
Contact Center
o
Self-Service
o
Social Care
o
Product and Technical Support
o
Back Office Customer Care
o
First Party Collections
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Back Office Financial Care
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Early Intervention
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Credit Services
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Financial Investigative Services
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Healthcare Solutions
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Global Capabilities
Industries
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Finance
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Healthcare
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Retail
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Technology
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Telecommunications
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Transportation and Logistics
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Utilities
Insights
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Blog
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Infographics
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Videos
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Search For Jobs
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Talent Network Signup
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Why Join EGS?
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Veterans
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Pharmacy
Contact
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Solutions Inquiry
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RFP Request
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General Inquiry
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Did You Receive a Letter?
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Legal
Copyright © 2015 Expert Global Solutions, Inc. All rights reserved.
Expert Global Solutions, Inc. is the holding company for various direct and indirect subsidiaries (EGS), including EGS Financial
Care, Inc., formerly known as NCO Financial Systems, Inc. (EGS FC), and EGS Customer Care, Inc., formerly known as APAC
Customer Services, Inc. (EGS CC). EGS FC, a licensed debt collector, is EGS’ principal provider of EGS’ financial care
services. EGS CC is EGS’ principal provider of EGS’ customer care services, and does not provide debt collection or other
financial care services. EGS FC, EGS CC and certain other EGS companies operate under the brand, Expert Global Solutions,
but all of these companies remain separate legal entities. Nothing in this website shall be construed to imply otherwise. In the
event of any confusion or conflict between language or definitions in this paragraph and on this website, the language and
definitions in this paragraph shall control.
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