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Reference: 138244
April 2009
INVITATION TO TENDER (ITT)
Date: 17th April 2009
Central Government Invitation to Tender Ref: CASE 138244
Dear Sir
PROVISION OF INTERPRETING, TRANSLATION AND TRANSCRIPTION SERVICES
The Scottish Ministers invite you to tender for the above requirement.
The attached documents describe how the Tenderer is to submit the Tender and list the items to be
submitted with the Tender. The documents included in the Invitation to Tender are listed below.
 This Invitation to Tender Letter
 Schedule 1 Instructions to Tenderers
 Schedule 2 Tenderer's Submission Requirements
 Schedule 3 Form of Tender
 Schedule 4 List of proposed subcontractors
 Schedule A Terms and Conditions of Contract
 Schedule B Specification
 Schedule C Pricing Document.
The ITT states the terms of the proposed Contract, and the specification provides information about
how the Supplier is to provide the services.
You are required to return, as part of your Tender, those documents listed at paragraph 4.1 of the
Instructions to Tenderers. It is your responsibility to ensure that your Tender is complete.
We deem a submission of a Tender in response to this invitation as your acceptance of the attached
instructions to Tenderers.
We look forward to receiving and evaluating your Tender. If you do not intend submitting a Tender
please email the point of contact detailed in Schedule 1 stating your reason for not wishing to
participate.
The Tender return time and date is 3pm on 18th May 2009.
Yours faithfully
Caroline Lennox/Patricia Malloy
Portfolio Specialist
For the Scottish Ministers
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Reference: 138244
April 2009
CENTRAL GOVERNMENT
INVITATION TO TENDER
for
the provision of Interpreting, Translation and
Transcription Services
REFERENCE: CASE 138244
Restricted – Contracts
Reference: 138244
April 2009
CENTRAL GOVERNMENT
PROVISION OF
INTERPRETING, TRANSLATION AND
TRANSCRIPTION SERVICES
SCHEDULE 1
INSTRUCTIONS TO TENDERERS
CASE 138244
Restricted – Contracts
Reference: 138244
April 2009
Schedule 1
INSTRUCTIONS TO TENDERERS
1
COMMENCEMENT/DURATION
1.1
It is the intention of the Scottish Ministers (herein referred to as The Authority) that any
Framework Agreement(s) resulting from this Invitation to Tender (ITT) will commence in July
2009 for a period of 3 years with the option to extend for a further 12 month period thereafter at
the discretion of the Scottish Ministers.
2
COMMUNICATION
2.1
The Authority’s point of contact for this Invitation to Tender up to Framework Agreement award
is:
Caroline Lennox/Patricia Malloy
Portfolio Specialist
Central Government Centre of Procurement Expertise
Meridian Court
Cadogan Street
Glasgow G2 6AT
Telephone: 0141 242 5509
Email: caroline.lennox@scotland.gsi.gov.uk or patricia.malloy@scotland.gsi.gov.uk
2.2
The Authority’s point of contact for queries and clarifications is Caroline Lennox/Patricia Malloy
and Scott McCrindle (0141 242 5953). The Authority may only respond to queries or
requests for additional information that are received earlier than 11 May 2009. The
Authority’s response to any query may be provided to all Tenderers. The source of the original
query will not be revealed.
2.3
All communications in connection with this ITT shall be in writing or by email.
3
GENERAL
3.1
The return date and time for your Tender submission is 18th May 2009 at 3 pm.
3.2
Before the Tender return date, the Authority may modify the ITT by the Authority’s point of
contact issuing addenda. The procedure for receiving submissions will be detailed in any such
addenda. The Authority will not request further information after 11 May 2009 without
indicating an extension to the return date.
3.3
This ITT and any associated correspondence are subject to the laws of copyright and must not
be reproduced, whether in whole or in part, without the prior written consent of the Authority.
3.4
You may not in any way advertise or publicly announce that you are entering into discussions
with and/or undertaking work for the Authority without the Authority's prior written consent.
3.5
Under the Freedom of Information (Scotland) Act, 2002, the Authority must reject any Tender
which includes a blanket claim for confidentiality. The Authority may be required to disclose
information:

according to the provisions of the Freedom of Information (Scotland) Act, 2002;

according to EU Directives or any other legislation; and,

to those UK Government departments and bodies which are entitled to it.
Schedule 1-1
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Reference: 138244
April 2009
Receipt by the Scottish Ministers of any material marked “confidential” or equivalent should not
be taken to mean that the Scottish ministers accept any duty of confidence by virtue of that
marking.
Scottish Ministers will publish, on the Scottish Government website, the names and contact
details of companies who have been issued with an Invitation to Tender.
3.6
The issue of an ITT is not a commitment by the Scottish Ministers - ‘the Authority’ - to
place an order as a result of the Tendering exercise or at a later stage. Any
expenditure, work or effort undertaken prior to an offer of contract and acceptance
thereof, is a matter solely for the commercial judgement of your company.
4
DOCUMENTATION TO BE SUBMITTED
4.1
Please include the following documents in your Tender, completed and signed as required:

Schedule 2 all the items required by the Tenderer’s Submission Requirements

Schedule 3 Form of Tender

Schedule 4 List of proposed subcontractors

Schedule C Pricing Document.
4.2
The Authority does not seek alternative Tenders (i.e. Tenders not wholly compliant with the
Authority requirements as set out in this ITT.
5
PREPARATION OF TENDERS
5.1
The Tender shall be submitted in the English language.
5.2
You will bear all your own costs associated with this tendering exercise.
5.3
You are responsible for raising a query promptly where you believe that any information may
be incorrect or may have been omitted from the Invitation to Tender.
5.4
Tenders shall remain valid and open for acceptance for 6 months after the Tender return date.
In exceptional circumstances, the Authority’s point of contact may request that the Tenderer
extend the validity period for a specified additional period. Except for manifest error or as may
otherwise expressly be agreed by both the Authority and the Tenderer, the contents of
submitted Tenders will be deemed to be binding upon the Tenderer and open for acceptance
by the Authority for the duration of the validity period. The Tenderer is therefore cautioned to
verify its proposal before submission to the Authority since it is the Tenderer’s responsibility to
ensure that a full appreciation, understanding and comprehension of the Services required,
stated or implicit has been achieved prior to Tender submission. No claims will be accepted
for items that arise from the Tenderer’s failure to meet these requirements.
6
TENDER SUBMISSION
6.1
Completed ITTs must be submitted via the Scottish Government Electronic Tender Service
(ETS).
6.2
ITT responses submitted via the ETS must be received in full prior to the closing time.
The date and time of receipt of your lodged ITT is the date and time shown on the ETS
receipt. Immediately prior to submitting an ITT response electronically, you shall check
the electronic files making up the ITT response for viruses using current virus checking
software, and shall remove all viruses from the files.
Schedule 1-2
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Reference: 138244
April 2009
6.3
Lodgement of large electronic files may take time, so candidates should allow sufficient time to
fully transmit the ITT response prior to the closing time. The speed with which ITT submissions
are made is dependent upon the file size of the document in question. The inclusion of
graphics, logos, photographs etc. considerably increases the size of electronic files and should
be omitted wherever possible. Electronic signatures are not required where ITT’s are
submitted electronically.
6.4
The Scottish Ministers shall not be liable for the loss, damage, destruction of files submitted via
the ETS, howsoever caused. Corruption or readability of files submitted via the ETS may not
be discovered by the Scottish Ministers until after the closing time.
6.5
Tenderers are advised that their responses may be reproduced by the Scottish Ministers and
that no further indication or request will be made. Such reproduction will be for use by the
Scottish Ministers solely in connection with this exercise.
6.6
The Tenderer shall ensure that the Authority receives the Tender in the manner specified by no
later than the return date and time.
6.7
If the Tender is from a consortium, please note that only one Tender from the consortium,
nominating a lead organisation (which will be responsible for administration of the Contract and
in which regard shall also act as the central point for payment purposes), will be accepted. The
full names, designations, and current addresses of all members of the consortium and the lead
organisation will require to be submitted. In addition, the Framework Agreement and ancillary
documentation will be entered into with all members of the consortium, who will in these
circumstances each be required to execute said Framework Agreement together with all
ancillary documentation, evidencing their joint and several liability in respect of the obligations
and liabilities of the Framework Agreement. Aside from the foregoing, it will otherwise generally
be for the members of the consortium to sort out their respective liabilities amongst each other.
6.8
Confidentiality of Tenders Please note the following requirements, any breach of which will
invalidate your tender. You must not:
6.9

tell anyone else, even approximately, what your tender price is or will be, before the time limit
for delivery of tenders.

try to obtain any information about anyone else’s tender or proposed tender before the time
limit for delivery of tenders.

make arrangements with anyone else about whether or not they should tender, or about their
or your tender price
Price In order to facilitate the comparison of Tenders, the prices quoted for the Services must be
calculated in strict accordance with the definition of Contract Price included in the Conditions of
Contract.
6.10 The Tenderer must submit the quotation in the format required by the Pricing Schedule at
Schedule C.
7
7.1
EVALUATION OF TENDERS
The Authority may, without liability or obligation to any Tenderer:




accept or reject any Tender or alternative Tender;
accept only such part or parts of any Tender it shall deem to be appropriate;
enter into one or several Framework Agreement(s);
cancel the Invitation to Tender process and reject all Tenders at any time prior to the
formation of a Framework Agreement.
Schedule 1-3
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Reference: 138244
April 2009
7.2
A Tender may be deemed unacceptable if the Tenderer (a) does not acknowledge that the
Terms and Conditions of Framework Agreement included with the ITT have been taken into
account with the Tender; and (b) does not offer a marked up revision of the provided Terms
and Conditions of Framework Agreement included within this ITT.
7.3
The evaluation criteria will include emphasis on quality as well as price. Each tender will be
subject to a Technical and Financial Analysis, and a Commercial Analysis. The aim of the
evaluation is to select the tenders which represent the most economically advantageous
tender. The analysis will assess the tenderers ability to meet Statement of Requirement and
will establish the full price of tenders. The aim of the evaluation is to select the tender(s) which
represent the best overall value for money. To achieve this a tender rating system will be used
and this will cover the following aspects:
7.4
Tender Evaluation Criteria
The information provided in your Tender will be used by the
Authority to evaluate the offer in accordance with the following weightings:

The technical evaluation of bids will be undertaken by an evaluation team comprising the
User Intelligence Group (UIG) personnel and shall account for 70% of the overall bid score.
The criteria is listed at Annex A to this schedule.

The commercial evaluation of bids will be undertaken by CGCoPE Commercial personnel
only and shall account for 30% of the overall bid score. The criteria is listed at Annex B to this
schedule.
7.5
The Authority may, as appropriate, enter into Tender clarification and commercial discussions
with any Tenderer(s).
7.6
Tenderers Briefing Day
Prior to submission of offers, all tenderers are invited to attend a
briefing by the Authority on Tuesday 5 May 2009 at 1200hrs at 5 Atlantic Quay, James Watt
Conference Room A, 150 Broomielaw, Glasgow G2 8LU. The briefing shall be conducted by
representatives of the Authority and shall cover the service requirement set out at Schedule 2 of
the ITT and the tender process. The presentation will give tenderers the opportunity to ensure
that they hold a full understanding of the Authority’s requirements. Details of the names of the
persons attending the Briefing, limited to a maximum two persons per company, should be
submitted by Tuesday 28 April 2009 to:
Scott McCrindle
CGCoPE
1st Floor, Meridian Court
5 Cadogan Street
Glasgow G2 6AT
Tel: 0141 242 5953
Fax: 0141 242 5599
E-mail: scott.mccrindle@scotland.gsi.co.uk
7.7
The Authority may specify additional requirements or agree Conditions of Framework
Agreement as appropriate to the specific requirement with a selected Tenderer(s) at any time
prior to formal Framework Agreement award. Similarly, the final scope and content of the
Framework Agreement will be agreed prior to Framework Agreement formation.
Schedule 1-4
Restricted – Contracts
7.8
The notice inviting Tenders was advertised in Public Contracts Scotland, and as a result the
Scottish Government will publish, unless there are specific and valid reasons for not doing so,
award details in Public Contracts Scotland. Although this requirement was not advertised in the
OJEU, it is a Part B service and the following information on the contract awarded will be
published in the OJEU:





7.9
8
8.1
9
Reference: 138244
April 2009
Contractor’s Name;
Nature of goods or service to be supplied;
Award criteria;
Rationale for contract award;
Headline price of the contract awarded.
Under no circumstances should a successful tenderer(s) confirm to any third party the fact of
their acceptance of an offer of contract prior to informing the Authority of their acceptance,
and/or ahead of the Authority’s announcement of the award of contract.
NOTIFICATION OF AWARD
Tenderers will be notified in writing as soon as possible when the Authority has completed the
evaluation process. Debriefing will be provided to all Tenderers upon request.
FORMATION OF THE FRAMEWORK AGREEMENT
9.1
It is the Authority’s intention to set up a Framework Arrangement (“Contract”) with a
Contractor(s) for the requirement covered by the enclosed Schedules.
9.2
The Authority reserves the right to approach the Contractor with regard to adding further
Services which fall within the generic range specified in the Statement of Requirement, as and
when required.
9.3
No guarantee can be given as to the number of Service requirements that the Contractor will be
required to supply. In any event the Authority shall not be bound to order any of the Services
referred to in the Statement of Requirement nor to accept or pay for any Services other than
those actually ordered.
9.4
Due to the nature of the requirement it is not possible to estimate future usage of the services to
be provided. The Authority has detailed at Schedule B a breakdown of the estimate spend for
the main users for interpreting, translation and transcription services. The Authority shall not be
bound by the numbers quoted and the actual usage of the services provided during the period
of the Framework Arrangement may be more or less than this number. The Authority shall only
pay for those services ordered and received in accordance with the Statement of Requirement
(SOR).
9.5
It is the Authority’s intention to place a single Framework Arrangement for the entire
requirement on a national basis. However, the Authority reserves the right to place a number of
Framework Arrangements where there is insufficient capacity in providing the services
requested, from one contractor.
9.6
Tenderers should note that the Authority has the right to accept all or part of bids.
9.7
Execution of the Framework Agreement shall be deemed to have taken place when both the
successful Tenderer(s) and the Authority have signed the duplicate bound copies of the
Framework Agreement.
9.8
Any instruction, verbal or written, issued by the Authority or any Authority’s representative
against this ITT will not be binding unless the Framework Agreement has been executed.
Schedule 1-5
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Reference: 138244
April 2009
9.10 Before the formation of a Framework Agreement the Authority's point of contact may require
the Tenderer to submit for the Authority's acceptance:



Any collateral warranties and guarantees required in terms of the Terms and Conditions
of Framework Agreement
Any parent company guarantees and bonds required in terms of the Terms and
Conditions of Framework Agreement
The policies and certificates for insurance to be provided by the Supplier
Schedule 1-6
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Reference: 138244
April 2009
Annex A to Schedule 1
TECHNICAL EVALUATION (70%)
Schedule 2
Paragraph
1.1
1.2
Question/Request
SOR
Weighting
The following information MUST also be included in the tender
response, failure to provide all of this information will result in
the tender being disqualified:
a) Bank Details including name, address and the telephone
number of the account manager.
PASS/FAIL
b) One copy of your organisations audited accounts and the
accounts of your group for the last 2 years in English and in UK
Sterling together with the details of any significant changes
since the last year end. Copies of the accounts should be signed
and dated by directors and auditors (preferably scanned if being
submitted electronically.
In addition tenderers must provide a yes or no answer to the
following:
PASS/FAIL
a) Is the organisation bankrupt or being wound up, having its
affairs administered by the court, or have you entered into an
arrangement with creditors, suspended business activities or
any analogous situation arising from similar proceedings under
national laws or regulations?
PASS/FAIL
b) Is the organisation the subject of proceedings for a
declaration of bankruptcy, for compulsory winding-up or
administration by the court or for an arrangement with creditors
or of any other similar proceedings under national laws or
regulations?
PASS/FAIL
c) Has any employee whom you would propose to use to deliver
this service been convicted of an offence concerning his
professional conduct by a judgement which has the force of res
judicata ?
PASS/FAIL
d) Has any employee whom you would propose to use to deliver
this service been guilty of misrepresentation in supplying or
failing to supply the information that may be required in this
Section?
PASS/FAIL
e) Has any employee whom you would propose to use to deliver
this service been guilty of grave professional misconduct,
proven by any means which the contracting authorities can
justify?
PASS/FAIL
f) Has the organisation failed to fulfil obligations relating to the
payment of social security contributions in accordance with the
legal provisions of the United Kingdom or the country in which it
is established?
PASS/FAIL
g) Has the organisation failed to fulfil obligations relating to the
payment of taxes in accordance with the legal provisions of the
United Kingdom or the country in which it is established?
PASS/FAIL
A matter already settled in court
Schedule 1, Annex A-1
Restricted – Contracts
Schedule 2
Paragraph
2.1
2.2
2.3a
2.3b
2.4
2.5
2.6
2.7
2.8
2.9.1a
2.9.1b
2.9.1c
2.9.1d
2.9.1e
Reference: 138244
April 2009
Annex A to Schedule 1
Question/Request
Tenderers must provide an overview of their organisation and
identify where this contract will fit into the management structure
and other contracts. Details of the proposed management
structure for this contract should be provided including and
organisation chart and management profile for the Account
Management team.
(Management profiles should contain
details of experience and qualifications pertinent to this contract
and not exceed ½ page A4 per profile).
The proposed principal point of contact should be named and a
one page (A4) CV provided to include a complete working
history, and relevant professional skills / qualifications including
length of service in your organisation. Details of all other
contracts they are responsible for must be provided. If the
tender is shortlisted, the Authority will require to meet the
nominated Account Management Team, prior to the contract
being awarded.
Tenderers must provide an executive summary of their proposal.
It must include (as a minimum) an overview of your
understanding of the Specification and your organisation’s
proposed approach and plans for satisfying and supporting the
requirements and pricing arrangements. This summary should
be for each of the 3 services described. (max 2 page A4).
Tenderers must provide a statement of how they will meet the
requirements, from the outset of the contract award. This
statement should be for each of the 3 services described. (max
2 page A4)
Tenderers must confirm compliance with all areas of the
Specification by completing the Compliance Schedule at the end
of Schedule 2. Any areas that cannot be met must be identified
within the Compliance Schedule and an assessment of their
impact on the service provision given.
Tenderers must state any assumptions made in putting together
their proposal. (max ½ page A4)
Tenderers must outline any perceived risks in meeting any area
of the Specification. Risks should be addressed in terms of
impact and likelihood. Mitigating actions must be identified.
(max 1 page A4)
Tenderers must provide an implementation plan, with activities
And minimum required timescales for completion following
contract award including transitional arrangements.
Tenderers must describe how the account manager (referred to
in Section 11.1 of Schedule B) will meet the requirements of the
specification.
Tenderers should provide evidence of their organisations
practical experience in providing Interpreting Services
Tenderers should how they will remain flexible to the needs of
individual Collaborative Partners whilst maintaining a
consistency in levels of service.
Tenderers should provide details of the Scottish based
interpreters on the databases and their locations e.g. 4 x
Inverness, 3 x Glasgow etc.
Tenderers should state what arrangements they intend to put in
place to provide the interpreting service should local provision
not be available.
Tenderers should confirm they can provide national (Scotland)
coverage (including the Highland and Islands).
Schedule 1, Annex A-2
SOR
Weighting
3
8
6
6
PASS/FAIL
1
7
5
5
10
5
10
7
PASS/FAIL
Restricted – Contracts
Schedule 2
Paragraph
2.9.1f
2.9.1g
2.9.1h
2.9.1i
2.9.2a
2.9.2b
2.9.2c
2.9.2d
2.9.2e
Reference: 138244
April 2009
Annex A to Schedule 1
Question/Request
Tenderers should provide details of the level of qualification and
experience of the interpreters on your databases, for example,
the total number of interpreters and the number of interpreters
who are qualified with the Diploma in Public Service Interpreting
(DPSI) and the particular option of the qualification they hold
(Note: the largest area of demand for this service provision will
be within the Scottish Legal Sector), the number of interpreters
who have experience in court work and languages spoken.
With reference to the quality aspect of the provision of this
service, it is important that Tenderers describe how your
organisation will raise the level of the numbers of DPSI qualified
and court experienced interpreters, over the period of any
resultant contract. This response may include proposed valueadded deliverables and services not already specified in the
Specification.
Tenderers should provide evidence of their plans for the
Continuous Professional Development for interpreters.
Tenderers must provide contact details for two referees for work
within the last two years that is similar or the same to that
required in this service. Details of the information required are
held at Annex A to Schedule 2. Note that contact will be made
with referees without further reference to you.
Tenderers should provide evidence of their organisations
practical experience in sourcing and placing Translating and
Transcribing Services in this area of specialism.
Tenderers should detail how they will remain flexible to the
needs of individual Collaborative Partners whilst maintaining a
consistency in levels of service.
Tenderers should provide details of the level of qualification and
experience of the translators and transcribers you provide, for
example, the total number of translators and transcribers and
the number of translators and transcribers on your databases
who are qualified with the Diploma in Translation (Dip Trans),
the number of transcribers who are qualified with the ‘standard
English Braille’ qualification and also with qualifications similar to
RNIB's DAP (Digital Audio Production) manual standards, the
number of translators and transcribers who have experience in
court work and languages spoken (Note: currently the largest
area of demand for this service provision will be within the
Scottish Legal Sector).
With reference to the quality aspect of the provision of this
service, it is important that Tenderers describe how your
organisation will raise the level of the numbers of (Dip Trans)
qualified and experienced translators and the numbers of
qualified and court experienced transcribers, over the period of
any resultant contract. This response may include proposed
value-added deliverables and services not already specified in
the Specification.
Tenderers should provide evidence of their plans for the
Continuous Professional Development for translators and
transcribers.
Schedule 1, Annex A-3
SOR
Weighting
10
10
8
2
5
2
5
5
8
Restricted – Contracts
Schedule 2
Paragraph
2.9.2f
2.9.2g
2.9.3
2.10
2.11
2.12
2.13
2.14
2.15
2.16
2.17
Reference: 138244
April 2009
Annex A to Schedule 1
Question/Request
With reference to the five levels of turnaround for translators and
transcribers Schedule B Para 3.6.5. It is envisaged that
occasionally there will be requirements for large scale work that
cannot be fitted within these timescales: for example, a 500
page document to be transcribed and translated, involving
design work. Tenderers should advise their parameters or limits
for such large scale work.
Tenderers must provide contact details for two referees for work
within the last two years that is similar or the same to that
required in this service. Details of the information required are
held at Annex A to Schedule 2. Note that contact will be made
with referees without further reference to you.
Tenderers will need to demonstrate how they will make
maximum use of electronic means for the transfer of documents
where feasible. Tenderers should explain how this will be
achieved, stating the technologies, media and methods they
intend to deploy. Tenderers should also explain how they will
address the issues of (i) security and (ii) typeface for nonwestern European languages.
Tenderers should provide a process flow diagram to illustrate
the process from receipt of order to delivery.
Tenderers should confirm which of the languages in Schedule B
Annex 1 they can provide. Tenderers should complete and
return this Annex.
Tenderers must provide details of what additional languages
they can provide.
Tenderers should provide a statement explaining how they will
source suitable interpreters for any additional language required.
Tenderers must identify how their organisation intends to ensure
that interpreting, translation and transcription service levels are
achieved and maintained irrespective of geographic location,
while meeting the evolving needs of the Collaborative Partners.
(max 1 page A4)
Tenderers must confirm that they would provide back-to-back
service levels with any sub-contractors to the contract.
Particular reference should be made to areas of geographic
difficulty, in relation to consistency of service for all Collaborative
Partners. If appropriate, tenderers must provide details of any
previous experience as either a main contractor or subcontractor.
Tenderers should provide details of which of the services they
intend to subcontract and how much of these services do you
intend to subcontract.
Tenderers must provide information on the policies and
procedures they have in place to ensure that all work
undertaken for the Collaborative Partners is to agreed standards
and how this is built into different aspects of the work.
Information must be included on how your organisation would
assess the particular requirements of a Collaborative Partner
and relate to your management of Interpreting, Translation and
Transcription services during assignments.
Tenderers must outline their procedures for managing
complaints or problems and detail the escalation procedures in
place for the Collaborative Partners at both an operational and
contractual level in line with section 10 and 11 of the
Specification. (max 1 page A4)
Schedule 1, Annex A-4
SOR
Weighting
3
2
6
9
1
7
8
4
4
5
2
Restricted – Contracts
Schedule 2
Paragraph
2.18
2.19
2.20
2.21
2.22
2.23
2.24
2.25
2.26
2.27
Reference: 138244
April 2009
Annex A to Schedule 1
Question/Request
Tenderers should detail how they will maintain a Help-Desk
facility to provide assistance to customers, information on
ordering procedures, and advice and guidance on translation
and transcription questions. Tenderers should also indicate
whether they host a website giving information about this and
other services that are provided.
Tenderers should detail how they will maintain a 24 hours, 7
days a week reservation line for receiving short notice requests
on interpreting services e.g. requests made by the police on
behalf of one of the collaborative partners.
Tenderers must provide details of your standard procedures for
monitoring, evaluating and maintaining quality of service and for
ensuring timely and accurate delivery of contracts (Section 4 of
Schedule B refers).
The Tenderer shall as part of their tender submission provide
details of their quality plan which shall set out the steps to be
taken to ensure delivery of the required level of performance
(Section 4 of Schedule B refers).
Key areas in respect of quality will be:
a. Quality plan;
b. Internal systems and procedures;
c. Quality of resources including sub-contracted translators and
transcribers;
d. Quality of monitoring, reporting and corrective actions
including measuring user satisfaction, provision of a complaints
mechanism, and a process for dispute resolution;
e. Quality of induction of users
f. Continuous improvement strategy
g. Independent quality measurement tools employed e.g.
EFQM, IiP, BS, etc.
Tenderers must describe your quality assurance and control
procedures and whether your organisation has sought
accreditation under any recognised accreditation scheme and
the outcome.
Tenderers should provide details of how they will provide the
management information required within section 9, Schedule B
of the Specification including an example of the format.
Tenderers must provide examples of management information
with reference to Section 9.1 of Schedule B that their
organisation currently supplies to other organisations, detail any
innovative practices they can offer and explain how this has
added value for current clients.
Tenderers must indicate which of the content options (either
eCatalogue or punchout) for e-procurement that they could
provide (see section 12.12 of the Specification) and detail any
experience that their organisation has in facilitating such a
solution. (max 1 page A4
Tenderers must indicate which of the connection options for eprocurement that they could provide (see section 12.13 of the
Specification) and detail any experience that their organisation
has in facilitating such a solution. (max 1 page A4)
Tenderers must indicate which of the payment options outlined
in section 12.14 of the Specification they can facilitate. The
tenderer should use this question to propose innovative and
progressive e-commerce solutions (e.g. self billing, electronic
timesheets).
Schedule 1, Annex A-5
SOR
Weighting
2
PASS/FAIL
5
8
2
3
2
2
1
1
Restricted – Contracts
Schedule 2
Paragraph
2.28
2.29
2.30
3.1
Reference: 138244
April 2009
Annex A to Schedule 1
Question/Request
Tenderers must identify their organisation’s Unique Selling Point
(USP) in terms of attracting good quality Interpreters,
Translators and Transcribers which sets their organisations
apart from others offering similar services. (max 1 page A4)
Tenderers must describe how their organisation would maximise
opportunities for sharing best practice across the Collaborative
Partners.
Any information requested in any part of this document, but not
included elsewhere should be given under this heading. The
tenderer is free to provide additional information, e.g. proposed
value-added deliverables and services not already specified in
the Specification. These should be kept separate from that
which is specifically requested.
Tenderers must detail their organisation’s experience of
applying the Baseline Personnel Security Standard (or
equivalent standard), including how they carry out appropriate
checks. In addition, detail experience of using the Disclosure
Scotland process and if any a higher level of security clearance.
SOR
Weighting
2
4
2
4
3.2
The Contractor must provide a secure and confidential
translation and transcribing facility. Tenderers should detail the
safeguards and measures proposed to deal with materials
carrying a security or confidential classification and otherwise
sensitive documents, including but not limited to IT security
procedures.
2
3.3
Tenderers must outline the methods that their organisation
would employ to meet the required timelines and handle urgent
requests for Interpreting Translation and Transcription services.
Please refer to section 7 of the Specification. (max ½ page A4)
5
3.4
Tenderers must demonstrate that their organisation has effective
and robust diversity and equality policies in place and how these
are implemented in practice. Provide one copy of the
organisation’s Equal Opportunities policy statement and
arrangements that are in place to ensure compliance with current
UK Equal Opportunities legislation. This should cover, but not be
limited to, the Disability Discrimination Act 2005, Race Relations
Amendments Act 2006 and Equality Act 2006.
5
3.5
Tenderers must provide one copy of the organisation’s Health &
Safety policy statement and arrangements that are in place to
ensure compliance with UK Health & Safety legislation, in
particular the Health & Safety at Work Act 1974 and The
Management of Health & Safety at Work Regulations 1999.
NOTE: If a Tender is submitted from consortia and/or involves
sub-contractors, one policy only will be required and all
consortia members/sub-contractors will be required to adhere to
the single policy.
3
Schedule 1, Annex A-6
Restricted – Contracts
Schedule 2
Paragraph
3.6
Reference: 138244
April 2009
Annex A to Schedule 1
Question/Request
The Authority expects suppliers to full comply with their
obligations in respect of relevant legislation and other regulatory
requirements applicable to the type of Goods, Services or Works
being provided. Whilst specific legislation such as the Race
Relations Amendment Act, the various Employment Equality
Regulations, Health and Safety, COSHH or environmental
regulations, etc may be mentioned in this ITT you should
provide a response to the following question in terms of
compliance with all legislation and regulatory requirements:
SOR
Weighting
2
a) In the last three years, has your organisation been subject to
any formal investigation, or has any finding been made against
your organisation by any court or tribunal or in comparable
proceeding in any other jurisdiction in respect of alleged or
actual breach of legislation? Your response should highlight any
known pending infraction cases.
b) If the answer is yes (to the previous question), what steps
have you taken as a result of that finding.
3.7
4.1
4.2
4.3
4.4
4.5
Tenderers must indicate the steps their organisation has
undertaken, or take, to ensure the observance of legislative and
statutory provisions by their employees and any sub-contractors
proposed by them for the performance of any services resulting
from this tender.
Any supplier or organisation which has been the subject of an
adverse ruling, or is suspected of having failed to meet its legal
obligations, may be excluded from future competition or bidding
for contracts until such time as they can demonstrate that
appropriate remedial action has been taken.
Tenderers must confirm that they hold the necessary Employer’s
Liability, Public Liability and Professional Indemnity insurance as
outlined in the Terms & Conditions. Copies of the relevant
documentation must be provided
Any contract resulting from this procurement will be subject to
Terms & Conditions of contract (Schedule A). Tenderers must
confirm that, if their proposal is shortlisted after evaluation, they
agree to contract with the Authority on these conditions. The
Authority reserves the right to reject without further
consideration where tenderers have not indicated compliance.
Tenderers must provide comprehensive detail on how their
organisation will contribute to the creation of improved cost
savings and value for money across the Scottish central
government sector.
a.) Tenderers must provide proposals on service credits, against
the service levels at Schedule B Annex 7.
b.) In addition tenders must detail the number of qualified
interpreters (DPSI - legal) you will provide for years 1 to 3 of the
contract period. Note: This figure should increase year on year.
Schedule B Annex 7, numbers 5 to 7 refer.
Tenderers must complete and return the, Compliance to
Specification check list held at Annex C to Schedule 2.
Schedule 1, Annex A-7
4
PASS/FAIL
PASS/FAIL
8
N/A
8
PASS/FAIL
Restricted – Contracts
Reference: 138244
April 2009
Annex B to Schedule 1
COMMERCIAL/CONTRACTUAL EVALUATION (30%)
The Commercial/Contractual Evaluation shall address inter alia the following:
1.
Price provided (30%)
2.
That your offer is commercially compliant in all respects;
3.
That there are no fundamental reservations regarding the Authority’s terms and conditions
Schedule 1, Annex B-1
Restricted – Contracts
Reference: 138244
April 2009
CENTRAL GOVERNMENT
PROVISION OF INTERPRETING,
TRANSLATION AND
TRANSCRIPTION SERVICES
SCHEDULE 2
TENDERER’S SUBMISSION REQUIREMENTS
REFERENCE CASE 138244
Restricted – Contracts
Reference: 138244
April 2009
Schedule 2
TENDERER’S SUBMISSION REQUIREMENTS
The information requested from the Tenderer in this Schedule 2 will be used in conjunction
with commercial and technical criteria during the Tender evaluation process. It is therefore
essential that you supply all the information requested.
The information requested will be evaluated in two stages, the questions below, at paragraph 1
of Schedule 2 – Tenderer’s Submission Requirements, make up the first stage of the
evaluation. Failure to disclose information relevant to the questions in paragraph 1 may result
in your exclusion from this and/or other competitions.
Should the response be found to be erroneous or in any other way incorrect, any subsequent
tender submission from the bidder will be deemed void. In the case where the error or
misrepresentation is not discovered until after the contract is awarded, we reserve the right to
terminate the contract and all costs incurred by us as a result of the termination shall be
recoverable from the provider under the contract.
The information requested in paragraph 2 onwards will be deemed as non compliant should
the tenderer fail to answer all the questions at paragraph 1. The tenderers may also be sifted
out if they answer “Yes” in respect of the information requested at paragraph 1.2 of this
schedule 2. In this circumstance further investigation will be required by CGCoPE.
In response to the following questions in paragraph 2 onwards, in Schedule 2 to this invitation
to tender document, Tenderers must:




Ensure all responses and evidence provided is relevant to the specific question.
Not submit generic promotional literature.
Where possible limit responses as outlined below
All questions within this schedule must be answered and submitted in the order given
1. FINANCIAL INFORMATION AND BUSINESS PROBITY
1.1
The following information MUST also be included in the tender response, failure to provide
all of this information will result in the tender being disqualified:
a) Bank Details including name, address and the telephone number of the account
manager
b)
One copy of your organisations audited accounts and the accounts of your group for
the last 2 years in English and in UK Sterling together with the details of any significant
changes since the last year end. Copies of the accounts should be signed and dated by
directors and auditors (preferably scanned if being submitted electronically)
1.2
In addition tenderers must provide a yes or no answer to the following:
a)
Is the organisation bankrupt or being wound up, having its affairs administered by the
court, or have you entered into an arrangement with creditors, suspended business
activities or any analogous situation arising from similar proceedings under national laws
or regulations?
b)
Is the organisation the subject of proceedings for a declaration of bankruptcy, for
compulsory winding-up or administration by the court or for an arrangement with creditors
or of any other similar proceedings under national laws or regulations?
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Reference: 138244
April 2009
c)
Has any employee whom you would propose to use to deliver this service been
convicted of an offence concerning his professional conduct by a judgement which has
the force of res judicata ?
d)
Has any employee whom you would propose to use to deliver this service been guilty
of misrepresentation in supplying or failing to supply the information that may be required
in this Section?
e)
Has any employee whom you would propose to use to deliver this service been guilty
of grave professional misconduct, proven by any means which the contracting authorities
can justify?
f)
Has the organisation failed to fulfil obligations relating to the payment of social
security contributions in accordance with the legal provisions of the United Kingdom or the
country in which it is established?
g)
Has the organisation failed to fulfil obligations relating to the payment of taxes in
accordance with the legal provisions of the United Kingdom or the country in which it is
established?
A matter already settled in court
1.3
Tenderers should provide details of the numbers of staff they employ and their annual
turnover.
2. PROPOSALS FOR SERVICE DELIVERY & IMPLEMENTATION
2.1
Tenderers must provide an overview of their organisation and identify where this contract will fit
into the management structure and other contracts. Details of the proposed management
structure for this contract should be provided including an organisation chart and management
profile for the Account Management Team. (Management profiles should contain details of
experience and qualifications pertinent to this contract and not exceed ½ page A4 per profile)
2.2
The proposed principal point of contact should be named and a one page (A4) CV provided to
include a complete working history, and relevant professional skills / qualifications including
length of service in your organisation. Details of all other contracts they are responsible for
must be provided. If the tenderer is shortlisted, the Authority will require to meet the nominated
Account Management Team, prior to the contract being awarded.
2.3
a.) Tenderers must provide an executive summary of their proposal. It must include (as a
minimum) an overview of your understanding of the Specification and your organisation’s
proposed approach and plans for satisfying and supporting the requirements and pricing
arrangements. This summary should be for each of the 3 services described. (max 2 page A4)
b.) Tenderers must provide a statement of how they will meet the requirements, from the outset
of the contract award. This statement should be for each of the 3 services described. (max 2
page A4)
2.4
Tenderers must confirm compliance with all areas of the Specification by completing the
Compliance Schedule at the end of Schedule 2. Any areas that cannot be met must be
identified within the Compliance Schedule and an assessment of their impact on the service
provision given.
2.5
Tenderers must state any assumptions made in putting together their proposal. (max ½ page
A4)
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Reference: 138244
April 2009
2.6
Tenderers must outline any perceived risks in meeting any area of the Specification. Risks
should be assessed in terms of impact and likelihood. Mitigating actions must be identified.
(max 1 page A4)
2.7
Tenderers must provide an implementation plan, with activities and minimum required
timescales for completion following contract award including transitional arrangements.
2.8
Tenderers must describe how the account manager (referred to in Section 11.1 of Schedule B)
will meet the requirements of the specification.
2.9
The Contract will be let as a framework arrangement(s) with the successful Contractor(s) able
to deliver Interpreting, Translation and Translation services. The specialist areas are noted
below:


Interpreting (face to face)
Translation and Transcription
Tenderers are invited to submit a response for all of the specialism’s listed above by completing
the appropriate section 2.9.1 to section 2.9.3.
2.9.1 Interpreting Services
a.
Tenderers should provide evidence of their organisations practical experience in
providing Interpreting Services.
b.
Tenderers should detail how they will remain flexible to the needs of individual
Collaborative Partners whilst maintaining a consistency in levels of service.
c.
Tenderers should provide details of the Scottish based interpreters on the databases and
their locations e.g. 4 x Inverness, 3 x Glasgow etc.
d.
Tenderers should state what arrangements they intend to put in place to provide the
interpreting service should local provision not be available.
e.
Tenderers should confirm they can provide national (Scotland) coverage (including the
Highland and Islands).
f.
Tenderers should provide details of the level of qualification and experience of the
interpreters on your databases, for example, the total number of interpreters and the
number of interpreters who are qualified with the Diploma in Public Service Interpreting
(DPSI) and the particular option of the qualification they hold (Note: the largest area of
demand for this service provision will be within the Scottish Legal Sector), the number of
interpreters who have experience in court work and languages spoken.
g.
With reference to the quality aspect of the provision of this service, it is important that
Tenderers describe how your organisation will raise the level of the numbers of DPSI
qualified and court experienced interpreters, over the period of any resultant contract.
This response may include proposed value-added deliverables and services not already
specified in the Specification.
h.
Tenderers should provide evidence of their plans for the Continuous Professional
Development for interpreters.
i.
Tenderers must provide contact details for two referees for work within the last two years
that is similar or the same to that required in this service. Details of the information
required are held at Annex A to Schedule 2. Note that contact will be made with referees
without further reference to you.
Schedule 2-3
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Reference: 138244
April 2009
2.9.2 Translation and Transcription
a.
Tenderers should provide evidence of their organisations practical experience in sourcing
and placing translators and transcribers in this area of specialism.
b.
Tenderers should detail how they will remain flexible to the needs of individual
Collaborative Partners whilst maintaining a consistency in levels of service.
c.
Tenderers should provide details of the level of qualification and experience of the
translators and transcribers you provide, for example, the total number of translators and
transcribers and the number of translators and transcribers on your databases who are
qualified with the Diploma in Translation (Dip Trans), the number of transcribers who are
qualified with the ‘standard English Braille’ qualification and also with qualifications similar
to RNIB's DAP (Digital Audio Production) manual standards, the number of translators
and transcribers who have experience in court work and languages spoken (Note:
currently the largest area of demand for this service provision will be within the Scottish
Legal Sector).
d.
With reference to the quality aspect of the provision of this service, it is important that
Tenderers describe how your organisation will raise the level of the numbers of (Dip
Trans) qualified and experienced translators and the numbers of qualified and court
experienced transcribers, over the period of any resultant contract. This response may
include proposed value-added deliverables and services not already specified in the
Specification.
e.
Tenderers should provide evidence of their plans for the Continuous Professional
Development for translators and transcribers.
f.
With reference to the five levels of turnaround for translators and transcribers Schedule B
para 3.6.5. It is envisaged that occasionally there will be requirements for large scale
work that cannot be fitted within these timescales: for example, a 500 page document to
be transcribed and translated, involving design work. Tenderers should advise their
parameters or limits for such large scale work.
g.
Tenderers must provide contact details for two referees for work within the last two years
that is similar or the same to that required in these services. Details of the information
required are held at Annex A to Schedule 2. Note that contact will be made with referees
without further reference to you.
2.9.3
Electronic Transfer of Documents – Translation, Transcription
a.
Tenderers will need to demonstrate how they will make maximum use of electronic
means for the transfer of documents. Tenderers should explain how this will be achieved,
stating the technologies, media and methods they intend to deploy. Tenderers should
also explain how they will address the issues of (i) security and (ii) typeface for nonwestern European languages.
b.
Tenderers should provide a process flow diagram to illustrate the process from receipt of
order to delivery.
2.10 Tenderers should confirm which of the languages in Schedule B Annex 1 they can provide.
Tenderers should complete and return this Annex.
2.11 Tenderers must provide details of what additional languages they can provide.
Schedule 2-4
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Reference: 138244
April 2009
2.12 Tenderers should provide a statement explaining how they will source suitable interpreters for
any additional language required.
2.13 Tenderers must identify how their organisation intends to ensure that interpreting, translation
and transcription service levels are achieved and maintained irrespective of geographic
location, while meeting the evolving needs of the Collaborative Partners. (max 1 page A4)
2.14 Tenderers must confirm that they would provide back-to-back service levels with any subcontractors to the contract. Particular reference should be made to areas of geographic
difficulty, in relation to consistency of service for all Collaborative Partners. If appropriate,
tenderers must provide details of any previous experience as either a main contractor or a subcontractor.
2.15 Tenderers should provide details of which of the services they intend to subcontract and how
much of these services do you intend to subcontract.
2.16 Tenderers must provide information on the policies and procedures they have in place to
ensure that all work undertaken for the Collaborative Partners is to agreed standards and how
this is built into different aspects of the work. Information must be included on how your
organisation would assess the particular requirements of a Collaborative Partner and relate to
your management of Interpreting, Translation and Transcription services during assignments.
2.17 Tenderers must outline their procedures for managing complaints or problems and detail the
escalation procedures in place for the Collaborative Partners at both an operational and
contractual level in line with section 10 and 11 of the Specification. (max 1 page A4)
2.18 Tenderers should detail how they will maintain a Help-Desk facility to provide assistance to
customers, information on ordering procedures, and advice and guidance on translation and
transcription questions. Tenderers should also indicate whether they host a website giving
information about this and other services that are provided.
2.19 Tenderers should detail how they will maintain a 24 hours, 7 days a week reservation line for
receiving short notice requests on interpreting services e.g. requests made by the police on
behalf of one of the collaborative partners.
2.20 Tenderers must provide details of your standard procedures for monitoring, evaluating and
maintaining quality of service and for ensuring timely and accurate delivery of contracts
(Section 4 of Schedule B refers).
2.21
The Tenderer shall as part of their tender submission provide details of their quality plan
which shall set out the steps to be taken to ensure delivery of the required level of
performance (Section 4 of Schedule B refers)
Key areas in respect of quality will be:
a.
b.
c.
d.
e.
f.
g.
Quality plan;
Internal systems and procedures;
Quality of resources including sub-contracted translators and transcribers;
Quality of monitoring, reporting and corrective actions including measuring user
satisfaction, provision of a complaints mechanism, and a process for dispute
resolution;
Quality of induction of users
Continuous improvement strategy
Independent quality measurement tools employed e.g. EFQM, IiP, BS, etc.
2.22 Tenderers must describe your quality assurance and control procedures and whether your
organisation has sought accreditation under any recognised accreditation scheme and the
outcome.
Schedule 2-5
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Reference: 138244
April 2009
2.23 Tenderers should provide details of how they will provide the management information required
within section 9, Schedule B of the Specification including an example of the format.
2.24 Tenderers must provide examples of management information with reference to Section 9.1 of
Schedule B that their organisation currently supplies to other organisations, detail any
innovative practices they can offer and explain how this has added value for current clients.
2.25 Tenderers must indicate which of the content options (either eCatalogue or punch out) for eprocurement that they could provide (see section 12.12 of Specification) and detail any
experience that their organisation has in facilitating such a solution. (max 1 page A4)
2.26 Tenderers must indicate which of the connection options for e-procurement that they could
provide (see section 12.13 of Specification) and detail any experience that their organisation
has in facilitating such a solution. (max 1 page A4).
2.27 Tenderers must indicate which of the payment options outlined in section 12.14 of the
Specification they can facilitate. The tenderer should use this question to propose innovative
and progressive e-commerce solutions (e.g. self billing, electronic timesheets).
2.28 Tenderers must identify their organisation’s Unique Selling Point (USP) in terms of attracting
good quality Interpreters, Translators and Transcriptionists which sets their organisation apart
from others offering similar services. (max 1 page A4)
2.29 Tenderers must describe how their organisation would maximise opportunities for sharing best
practice across the Collaborative Partners.
2.30 Any information requested in any part of this document, but not included elsewhere should be
given under this heading. The Tenderer is free to provide additional information, e.g. Proposed
Value-added Deliverables and Services not already specified in the Specification. These
should be kept separate from that which is specifically requested.
3.
COMPLIANCE
REQUIREMENTS
WITH
LEGISLATION,
REGULATORY
PROVISIONS
&
SECURITY
3.1
Tenderers must detail their organisation’s experience of applying the Baseline Personnel
Security Standard (or equivalent standard), including how they carry out appropriate
checks.
In addition, detail experience of using the Disclosure Scotland process and if
any a higher level of security clearance.
3.2
The Contractor must provide a secure and confidential translation and transcribing facility.
Tenderers should detail the safeguards and measures proposed to deal with materials
carrying a security or confidential classification and otherwise sensitive documents,
including but not limited to IT security procedures.
3.3
Tenderers must outline the methods that their organisation would employ to meet the
required timelines and handle urgent requests for Interpreting Translation and
Transcription services. Please refer to section 7 of the Specification. (max ½ page A4)
3.4
Tenderers must demonstrate that their organisation has effective and robust diversity and
equality policies in place and how these are implemented in practice. Provide one copy of
the organisation’s Equal Opportunities policy statement and arrangements that are in
place to ensure compliance with current UK Equal Opportunities legislation. This should
cover, but not be limited to, the Disability Discrimination Act 2005, Race Relations
Amendments Act 2006 and Equality Act 2006.
3.5
Tenderers must provide one copy of the organisation’s Health & Safety policy statement
and arrangements that are in place to ensure compliance with UK Health & Safety
legislation, in particular the Health & Safety at Work Act 1974 and The Management of
Health & Safety at Work Regulations 1999. NOTE: If a Tender is submitted from consortia
Schedule 2-6
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Reference: 138244
April 2009
and/or involves sub-contractors, one policy only will be required and all consortia
members/sub-contractors will be required to adhere to the single policy
3.6
The Authority expects suppliers to fully comply with their obligations in respect of relevant
legislation and other regulatory requirements applicable to the type of Goods, Services or
Works being provided. Whilst specific legislation such as the Race Relations Amendment
Act, the various Employment Equality Regulations, Health & Safety, COSHH or
environmental regulations, etc may be specifically mentioned in this ITT you should
provide a response to the following question in terms of compliance with all legislation and
regulatory requirements:
a) In the last three years, has your organisation been subject to any formal investigation,
or has any finding been made against your organisation by any court or tribunal or in
comparable proceeding in any other jurisdiction in respect of an alleged or actual breach
of legislation? Your response should highlight any known pending infraction cases.
b)
3.7
If the answer is yes, what steps have you taken as a result of that finding?
Tenderers must indicate the steps their organisation has undertaken, or take, to ensure
the observance of legislative and statutory provisions by their employees and any subcontractors proposed by them for the performance of any services resulting from this
tender.
Any supplier or organisation which has been the subject of an adverse ruling, or is
suspected of having failed to meet its legal obligations, may be excluded from future
competition or bidding for contracts until such time as they can demonstrate that
appropriate remedial action has been taken
4. COMMERCIAL, TERMS AND CONDITIONS, SERVICE CREDIT MECHANISM,
COMPETITIVE EDGE AND ADDED VALUE
4.1
Tenderers must confirm that they hold the necessary Employer’s Liability, Public Liability and
Professional Indemnity insurance as outlined in the Terms & Conditions. Copies of the relevant
documentation must be provided.
4.2
Any contract resulting from this procurement will be subject to the Terms and Conditions of
Contract (Schedule A). Tenderers must confirm that, if their proposal is shortlisted after
evaluation, they agree to contract with the Authority on these conditions. The Authority
reserves the right to reject a tender without further consideration where Tenderers have not
indicated compliance.
4.3
Tenderers must provide comprehensive detail on how their organisation will contribute to the
creation of improved cost savings and value for money across the Scottish central government
sector.
4.4
a.) Tenderers must provide proposals on service credits, against the service levels at Schedule
B Annex 7.
b.) In addition tenders must detail the number of qualified interpreters (DPSI - legal) you will
provide for years 1 to 3 of the contract period. Note: This figure should increase year on year.
Schedule B Annex 7, numbers 5 to 7 refer.
4.5
Tenderers must complete and return the, Compliance to Specification check list held at Annex
C to Schedule 2.
Schedule 2-7
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Reference: 138244
April 2009
Annex A to Schedule 2
Details of Referees as requested at paragraph 2.9.1i and 2.9.2g of Schedule 2
1. Referee Organisation
Contact Name
Title
Address
Referee Organisation
Contact Name
Title
Address
Telephone No.
Service Provided
Period of Contract
Approximate Vale
Service Provided
Period of Contract
Approximate value
2. Referee Organisation
Contact Name
Title
Address
Referee Organisation
Contact Name
Title
Address
Telephone No.
Service Provided
Period of Contract
Approximate Vale
Service Provided
Period of Contract
Approximate value
End of Schedule 2
Schedule 2, Annex A-1
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Reference: 138244
April 2009
Annex B to Schedule 2
Annex B to Schedule 2 - Demand Profile
Tenderers should note that the information provided below has been calculated using the most recent
spend data from these organisations from the Central Government sector. These figures have been
extrapolated to help tenderers quantify the scale and scope of this procurement. They are provided to
assist you in preparation of your tender response. The Authority does not guarantee the accuracy of
these figures nor does it guarantee any volumes of usage throughout the life of this Contract.
SCS
COPFS
£2,000, 0%
£7,000, 1%
SLAB
£24,000, 2%
£200,000, 19%
SCRA
£1,000, 0%
SCCRC
RoS
£821,000, 78%
Interpreting Services
Scottish Central Government 08/09
SCS: Scottish Court Service (£821,000)
COPFS: Crown Office and Procurator Fiscal (£200,000)
SLAB: Scottish Legal Aid Board (£24,000)
SCRA: Scottish Children's Reporter Administration (£7,000)
SCCRC: Scottish Criminal Cases Review Commission (£2,000)
RoS: Register of Scotland (£1,000)
Note: All values are approximate, per annum for financial year 08/09. The Authority does not
guarantee any volumes of usage throughout the life of this Contract.
Schedule 2, Annex B-1
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Reference: 138244
April 2009
Annex B to Schedule 2
Translation and Transcription Services
Scottish Central Government 08/09
FES, £52,000,
16%
HS, £25,000,
8%
HMIE, £12,400,
4%
COPFS
HMIE
HS
COPFS,
£233,000, 72%
FES
COPFS: Crown Office and Procurator Fiscal (£233,000)
FES: Forest Enterprise Scotland (52,000)
HS: Historic Scotland (25,000)
HMIE: Her Majesty's Inspectorate of Education (£12,400)
Note: All values are approximate, per annum for financial year 08/09. The Authority does not
guarantee any volumes of usage throughout the life of this Contract.
Schedule 2, Annex B-2
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Reference: 138244
April 2009
Annex C to Schedule 2
COMPLIANCE TO SPECIFICATION AT SCHEDULE B
Yes
6
Glossary of Terms
Background
Overview of Requirements
Scope of Requirement
Quality
Qualifications and
Experience
Hours of Work
7
Security
8
Locations
9
10
Management Information
Requirements
Complaints
11
Contract Management
12
Service Levels
13
14
Invoicing/Order Placement
Procedures
Continuous Improvements
15
Transitional Arrangements
16
Transition After Expiry
17
Travel and Subsistence
Annex 1
Annex 2
Annex 3
Annex 4
Annex 5
Annex 6
Annex 7
Languages
Location SCS/COPFS
Collaborative Partners
Code of conduct
Attendance/Monitoring Form
Purchase Order Process
Service Levels and Service
Credits
e Procurement List
1
2
3
4
5
Annex 8
Understood
Understood
Understood
Understood
Understood
Understood
& Comply
Understood
& Comply
Understood
& Comply
Understood
& Comply
Understood
& Comply
Understood
& Comply
Understood
& Comply
Understood
& Comply
Understood
& Comply
Understood
& Comply
Understood
& Comply
Understood
& Comply
Understood
& Comply
Understood
Understood
Understood
Understood
Understood
Understood
Understood
Understood
End of Schedule 2
Schedule 2, Annex C-1
No
Comments
CENTRAL GOVERNMENT
PROVISION OF INTERPRETING,
TRANSLATION AND
TRANSCRIPTION SERVICES
SCHEDULE 3
FORM OF TENDER
REFERENCE CASE 138244
Schedule 3
FORM OF TENDER
Please sign below to acknowledge formal acceptance of the Terms and Conditions of Contract specified in this
Invitation to Tender Ref.: CASE 138244
We, the undersigned, having considered the documents listed below and subject to and upon the Terms and Conditions of
Contract contained in the said documents, offer the provision of the “Services” at the prices entered in the Tender.
1.
The Invitation to Tender Letter
2.
Schedule 1
Instructions to Tenderers
3.
Schedule 2
Tenderer’s Submission Requirements
4.
Schedule 3
Form of Tender
5.
Schedule 4
List of proposed subcontractors
6.
Schedule A
Terms and Conditions of Contract
7.
Schedule B
Specification
8.
Schedule C
Pricing Document
Our Tender includes the above list of items and the following:
__________________________________________________________________________________________________
____________________________________________________________________ ( Tenderer to complete as appropriate)
The Authority is not bound to accept this or any Tender for this project, however, any Contract that may result from this Tender
will be subject to Scots Law and the Tenderer hereby irrevocably submits to the jurisdiction of the Scottish Courts.
This Tender remains open for consideration for 6 MONTHS from the date fixed for receiving Tenders.
We understand that the lowest priced Tender will not necessarily be accepted.
By submitting a Tender, we acknowledge that our Tender is a bona fide Tender, intended to be competitive, and that we have
not fixed or adjusted the amount of the Tender by or under or in accordance with any agreement or arrangement with any other
person.
Dated this ______________________ day of ____________________________
Signature
Name:
(BLOCK CAPITALS)
Designation:
Duly authorised to sign Tenders for and on behalf of:
Name of Tenderer
Address
Telephone No
(INCLUDE AREA CODE)
It must be clearly shown whether the Tenderer is a limited liability company, statutory corporation, partnership, or single
individual trading under his own name. Tenders received after the above time and date will not normally be considered.
Name of Contact for this Tender
Position
Tel No:
Email:
Fax No.
End of Schedule 3
CENTRAL GOVERNMENT
PROVISION OF INTERPRETING,
TRANSLATION AND
TRANSCRIPTION SERVICES
SCHEDULE 4
LIST OF PROPOSED SUB-CONTRACTORS
REFERENCE CASE 138244
Schedule 4
List of proposed sub-contractors
The following is a list of the names and addresses of all sub-contractors whom the Tenderer proposes
to use in the direct provision of the Services.
Service Provided
Name & Address
End of Schedule 4
CENTRAL GOVERNMENT
PROVISION OF INTERPRETING,
TRANSLATION AND
TRANSCRIPTION SERVICES
SCHEDULE A
TERMS AND CONDITIONS OF CONTRACT
REFERENCE CASE 138244
Restricted – Contracts
Ref: 138244
April 2009
SCHEDULE A – TERMS AND CONDITIONS OF CONTRACT
1
DEFINITIONS
In these Conditions of Contract unless the context otherwise requires the following terms shall have
the meanings given to them below:

“Audit Period” is 2 years;

“Authority” means the Scottish Ministers acting through the Central Government Centre of
Procurement Expertise (CGCoPE);

“Baseline Personnel Security Standard” means the personnel security standard developed for
government staff and contractors as outlined in ‘HMG Baseline Personnel Security Standard – A
Good Practice Guide to the Pre-Employment Screening of Government Staff and Contractors’
issued in July 2006 and shall be taken to include any updated version of that standard and any
other personnel security standard developed for government staff and contractors which is notified
to the Contractor;

“Collaborative Partners” means the Authority and the bodies listed in Schedule B Annex 3;

“Commencement Date” means 13 July 2009;

“Contract” means the Contract between the Authority and the Contractor consisting of these
terms and conditions and Schedules B to D and any other documents (or parts thereof)
specified as forming part of the contract;

“Contract Term” means 3 years;

“Crown” means the government of the United Kingdom (including the Northern Ireland
Executive, the Authority and the Welsh Assembly Government), including, but not limited to,
government ministers and government departments and particular bodies, persons,
commissions or agencies from time to time carrying out functions on its behalf;

“Default” means:(a) any breach of the obligations of the Contractor under this Contract (including, but not limited to,
any material breach of this Contract or breach of a material term of this Contract and to any
breach of any undertaking or warranty given under or in terms of this Contract),
(b) any failure to perform, or the negligent performance of, any obligation under this Contract,
(c) any breach of any legislation relating to this Contract, or
(d) any negligence or negligent or fraudulent mis-statement relating to this Contract;

“Disclosure Scotland” means the body through which persons employed by the Contractor including
subcontractors are vetted and shall be deemed to include any successor to such body or any other
person, firm, governmental department, body, agency, institution, authority or corporate body from
time to time having jurisdiction in relation to security matters at the Premises;

“Dispute Resolution Period” is 14 days;

“Expiry Date” means 12 July 2012;

“Extension Period” is 12 months commencing on the Expiry Date;
Schedule A-1
Restricted – Contracts

Ref: 138244
April 2009
“Force Majeure” means any event or occurrence which is outside the reasonable control of the
Party concerned and which is not attributable to any act or failure to take preventative action by
that Party, including fire; flood; violent storm; pestilence; explosion; malicious damage; armed
conflict; acts of terrorism; nuclear, biological or chemical warfare; or any other disaster, natural or
man-made, but excluding:
(a) any industrial action occurring within the Contractor’s or any sub-contractor’s organisation; or
(b) the failure by any sub-contractor to perform its obligations under any sub-contract;

“Intellectual Property Rights” means patents, inventions, trade marks, service marks, logos, design
rights (whether registerable or otherwise), applications for any of the foregoing, copyright,
database rights, domain names, trade or business names, moral rights and other similar rights or
obligations whether registerable or not in any country (including but not limited to the United
Kingdom) and the right to sue for passing off;

The “Key Personnel” include the contractors contract manager and contract management team;

The “Prices” are the Prices for the provision of Services specified in Schedule C to this Contract
or as varied by the Parties in accordance with this Contract;

The “Professional Indemnity Amount” is £1,000,000;

The “Public Liability Amount” is £1,000,000;

“Purchase Order” means an order for the provision of Services placed with the Contractor by a
Collaborative Partner under a Purchase Order Form;

“Purchase Order Form” means the form set out in Annex 6 to Schedule B;

“Services” means the services as specified in Schedule B to this Contract to be provided by the
Contractor to a Collaborative Partner;

“Service Credits” means the service credits as specified in Annex 7 to Schedule B to this
Contract;

“Service Levels” means the service levels as specified in Schedule B to this Contract;

“Specification” means the document included in Schedule B to this Contract;

“Contractor” means [name … address] and includes the Contractor’s Staff;

“Staff” means all persons employed by the Contractor to perform its obligations under the
Contract together with the Contractor’s personnel, servants, agents, suppliers and subcontractors used in the performance of its obligations under the Contract;

“Termination Notice Period” is 3 months.
2
2.1
INTERPRETATION
In this Contract unless otherwise provided:
(a) words in the singular include the plural, the masculine includes the feminine and the neuter
and vice versa;
(b) references to any Act, statute, enactment, order, regulation, statutory instrument or other
similar instrument shall be construed as references to the Act, statute, enactment, order,
regulation, statutory instrument or other instrument as amended from time to time;
Schedule A-2
Restricted – Contracts
Ref: 138244
April 2009
(c) references to Clauses shall be construed as references to clauses in these Conditions of
Contract;
(d) references to any person shall include natural persons and partnerships, firms and
incorporated bodies and all other legal persons of whatever kind and however constituted and
their successors and permitted assignees or transferees;
(e) headings are included in this Contract for ease of reference only and shall not affect the
interpretation or construction of this Contract.
3
3.1
PERIOD OF CONTRACT
The Contract will commence on the Commencement Date and will continue for the Contract
Term unless extended or terminated in accordance with this Contract.
3.2
This Contract may be extended at the sole discretion of the Authority for a period of up to one
Extension Period, provided a notice of extension has been served on the Contractor no later
than one month prior to the Expiry Date. The provisions of the Contract will apply throughout
any such period of extension subject to any variation of price pursuant to this Contract.
4
4.1
THE SERVICES
The Contractor shall supply to a Collaborative Partner such of the Services as are specified in a
Purchase Order made by that Collaborative Partner.
4.2
The Contractor shall begin performing the Services on the date stated in the Purchase Order
and shall complete them by the date stated in the Purchase Order or continue to perform them
for the period stated in the Purchase Order (whichever is applicable). The Collaborative
Partner may by written notice require the Contractor to execute the Services in such order as
the Collaborative Partner may decide.
4.3
The Contractor will comply with all requirements of this Contract on time and in accordance
with its terms and to the satisfaction of the Collaborative Partner.
4.4
The Contractor shall perform the Services in accordance with the Contract with the reasonable
skill, care and diligence of a properly qualified and competent Contractor experienced in
executing such Services on projects of a similar size, scope, time scale and complexity as this
Contract and in a workmanlike manner.
5
5.1
MANNER OF CARRYING OUT THE SERVICES
The Contractor shall make no delivery of materials, plant or other things nor commence any
work on the Premises without obtaining the Collaborative Partner's prior consent which shall not
be unreasonably withheld.
5.2
Access to the Premises shall not be exclusive to the Contractor but only such as shall enable it
to carry out the Services concurrently with the execution of work by others. The Contractor shall
co-operate with such others as the Collaborative Partner may reasonably require by notice.
5.3
All equipment and materials brought on to the Premises shall be at the risk of the Contractor
and the Collaborative Partner shall have no liability for loss of or damage to any equipment or
materials unless the Contractor is able to demonstrate that such loss or damage was caused by
the negligence of the Collaborative Partner.
5.4
On completion of the Services the Contractor shall remove its plant, equipment and unused
materials and shall clear away from the Premises all rubbish arising out of the Services and
leave the Premises in a neat and tidy condition.
5.5
The Contractor shall obtain the Authority's prior approval before introducing new methods or
systems in providing the Services.
Schedule A-3
Restricted – Contracts
6
6.1
Ref: 138244
April 2009
CONTRACTOR’S PERSONNEL
The Contractor shall comply with the rules, regulations, policies, procedures and requirements
in force at the Premises.
6.2
The Contractor warrants and represents that all Staff assigned to the performance of the
Services shall possess and exercise such qualifications, skill and experience as are
necessary for the proper performance of the Services.
6.3
The Collaborative Partner may require the Contractor to produce such documentary or other
evidence as may be required to establish that management, supervisory and other staff
employed by the Contractor are qualified and fully competent to perform duties under the
Contract.
6.4
The Contractor shall be responsible for paying its Staff and, where appropriate, for the
deduction and payment of National Insurance contributions and PAYE Income Tax applicable
to its Staff.
7
7.1
KEY PERSONNEL
Key Personnel shall not be released from providing the Services without the agreement of the
Authority, except by reason of long-term sickness, termination of employment and other
extenuating circumstances.
7.2
Replacement Key Personnel shall not be appointed until the Authority has agreed to the
replacement. Any replacement Key Personnel shall be of at least equal status or of
equivalent experience and skills to the Key Personnel being replaced and be suitable for the
responsibilities of that person in relation to the Services.
7.3
The Contractor shall ensure that there is no adverse impact on the Services provided to
Collaborative Partners caused by a change in Key Personnel.
8
8.1
SECURITY
The Contractor shall adhere to the security requirements included in this Contract.
8.2
The Contractor shall ensure that all of its Staff who are proposed to carry out work at the
Premises shall hold a Disclosure Scotland certificate that is no more than 12 months old from
the date of issue by Disclosure Scotland at the time they carry out work and at the disclosure
level notified to the Contractor by the Collaborative Partner. The Contractor shall be
responsible for obtaining the Disclosure Scotland certificates. The Contractor will ensure that
their member of staff agrees to provide and provides their Disclosure Scotland certificate to
the Collaborative Partner – through the Contractor – at the Collaborative Partner’s request.
8.3
The Contractor shall ensure that any of its Staff who are proposed to carry out work at the
Premises shall obtain an updated Disclosure Scotland certificate whenever requested to do
so by the Collaborative Partner.
8.4
The Contractor shall inform the Collaborative Partner in writing within 7 days of the Contractor
becoming aware of any criminal charge or new criminal conviction or any other event that may
affect the validity of the Disclosure Scotland certification of any of its Staff. The Contractor
shall ensure that each member of its Staff is contractually obliged via their terms of
employment to inform timeously the Contractor of any criminal charge or new criminal
conviction or any such other event. The Contractor shall ensure that any such member of its
Staff does not provide the Services until the Collaborative Partner has provided approval.
8.5
The Contractor shall ensure that it has a suitable number of Staff with valid Disclosure
Scotland certification at any given time to ensure continuity of Services provision.
8.6
If and when instructed to do so by the Collaborative Partner, the Contractor shall give to the
Collaborative Partner a list of names of all persons who are or may be at any time concerned
with the Services or any part of them, specifying the capacities in which they are so
Schedule A-4
Restricted – Contracts
Ref: 138244
April 2009
concerned, and giving such other particulars and evidence of identity and other supporting
evidence as the Collaborative Partner may reasonably require.
8.7
If and when instructed to do so by the Collaborative Partner, the Contractor shall ensure that
all Staff who are proposed to carry out work at the Premises meets the Baseline Personnel
Security Standard at the time they carry out work. The Contractor shall retain copies of the
Baseline Personnel Security Standards on file. These shall be submitted to the Collaborative
Partner at the Collaborative Partner’s request.
8.9
The Collaborative Partner reserves the right to audit the processes of the Contractor in
achieving the Baseline Personnel Security Standard either remotely or via a site visit. The
Contractor will be provided with one week’s notice of any such audit.
8.10 The Collaborative Partner may issue security passes for members of the Contractor’s Staff
and representatives of the Contractor whose names are provided by the Contractor and for
representatives of the Contractor visiting the Premises for the purposes of admission to the
Premises and, where the Collaborative Partner does so, a member of Staff or a
representative shall not be admitted to the Premises unless the said security pass is produced
by the member of Staff or representative to security or other staff employed by the
Collaborative Partner. Security passes shall remain the property of the Collaborative Partner
and shall be surrendered on demand or termination of the Purchase Order.
8.11 The Contractor shall take the steps reasonably required by the Collaborative Partner to
prevent unauthorized persons being admitted to the Premises. If the Collaborative Partner
gives the Contractor notice that any person is not to be admitted to or is to be removed from
the Premises or is not to become involved in or is to be removed from involvement in the
performance of the Contract, the Contractor shall take all reasonable steps to comply with
such notice and if required by the Collaborative Partner the Contractor shall replace any
person removed under this Clause with another suitably qualified person and procure that any
security pass issued to the person is surrendered.
8.12 The decision of the Collaborative Partner as to whether any person is to be admitted to or is
to be removed from the Premises or is not to become involved in or is to be removed from
involvement in the performance of the Contract and as to whether the Contractor has
furnished the information or taken the steps required of him by this Clause shall be final and
conclusive.
8.13 The Contractor shall bear the cost of obtaining any certificates or other security approvals and
for any notice, instruction or decision of the Collaborative Partner under this Clause.
9
9.1
9.2
CONFLICTS OF INTEREST
The Contractor shall take appropriate steps to ensure that neither the Contractor nor any Staff
is placed in a position where, in the opinion of the Authority, there is or may be an actual or
potential conflict between the pecuniary or personal interests of the Contractor and the duties
owed to the Authority or a Collaborative Partner under the provisions of the Contract. The
Contractor will immediately disclose in writing to the Authority and to any relevant
Collaborative Partner full particulars of any such conflict of interest which may arise or has
arisen.
The Authority reserves the right to terminate the Contract immediately by notice in writing
and/or to take such other steps it deems necessary where, in the opinion of the Authority,
there is or may be an actual conflict, or a potential conflict, between the pecuniary or personal
interests of the Contractor and the duties owed to the Authority or a Collaborative Partner
under this Contract. The actions of the Authority pursuant to this Clause shall not prejudice or
affect any right of action or remedy which shall have accrued or shall thereafter accrue to the
Authority.
Schedule A-5
Restricted – Contracts
Ref: 138244
April 2009
10
QUALITY MANAGEMENT SYSTEM
10.1 The Contractor shall operate a quality management system for providing the Services where
this is required by the Specification. The quality management system shall comply with the
requirements stated in the Specification.
10.2 The Contractor shall comply with an instruction from the Authority to correct a failure to comply
with the quality management system.
10.3 The Authority will carry out spot checks and full assessment visits periodically for the purposes
of monitoring the Contractor's progress in implementing the quality management system.
Notice of full assessment visits will be given at least one working day before the visit. Spot
checks may take place at any time. During such assessment visits or spot checks all
documentation reasonably required by the Authority shall be made available to it. The Authority
will provide a written report to the Contractor following such assessment visits or spot checks.
The report will comment on standards, adherence to the quality management system and will
note any improvements required. The Contractor shall be obliged to implement such
improvements within such period as shall be specified in the report.
11
RETURN OF DOCUMENTS
11.1 The Contractor shall return all documentation and information, and shall ensure that all
electronic copies of the information are removed from all computer systems, which it holds in
relation to the Contract, whenever requested to do so by the Authority, or upon termination of
the Contract.
12
INSTRUCTIONS
12.1 The Collaborative Partner may instruct the Contractor on any aspect of the Services to be
provided to the Collaborative Partner in respect of a Purchase Order made by that Collaborative
Partner including altering or adding items to the Specification.
13
13.1
CHANGES TO FRAMEWORK AGREEMENT REQUIREMENTS
The Authority may propose a variation to the Framework Agreement under this Condition only
where the variation does not amount to a material change in the Framework Agreement or the
Services.
Procedure for proposing a Variation
13.2
Except where Clause 13.13 applies, the Authority may propose a variation using the
procedure contained in this Condition 13.
13.3
In order to propose a variation, the Authority shall serve the Contractor with written notice of
the proposal to vary the Framework Agreement ("Notice of Variation").
13.4
The Notice of Variation shall:13.4.1 contain details of the proposed variation providing sufficient information to allow the
Contractor to assess the variation and consider whether any changes to the prices set out in
its Pricing Matrices are necessary; and
13.4.2 require the Contractor to notify the Authority within 5 working days of any proposed
changes to the prices set out in its Pricing Matrices.
13.5
Upon receipt of the Notice of Variation, the Contractor has 3 working days to respond in
writing with any objections to the variation.
13.6
Where the Authority does not receive any written objections to the variation within the
timescales detailed in Clause 13.5, the Authority may then serve the Contractor with a written
agreement detailing the variation to be signed and returned by the Contractor within 5 working
days of receipt.
Schedule A-6
Restricted – Contracts
13.7
Ref: 138244
April 2009
Upon receipt of a signed agreement from the Contractor, the Authority shall notify the
Contractor in writing of the commencement date of the variation.
Objections to a Variation
13.8
In the event that the Authority receives written objections to a variation, the Authority may:13.8.1 withdraw the proposed variation; or
13.8.2 propose an amendment to the variation.
Changes to the Pricing Matrices
13.9
Where a Contractor can demonstrate that a variation would result in a change to the prices
set out in its Pricing Matrices, the Authority may require further evidence from the Contractor
that any changes to costs to the Services Framework will be kept to a minimum.
13.10
The Authority may require the Contractor to meet and discuss any proposed changes to the
Pricing Matrices that would result from a variation.
13.11
Where a change to the Contractor’s Pricing Matrices is agreed by the Authority, the Authority
shall notify its acceptance of the change to the Contractor in writing.
13.12
In the event that the Authority and the Contractor cannot agree to the changes to the Pricing
Matrices, the Authority may:13.12.1 withdraw the variation; or
13.12.2 propose an amendment to the variation
Variations which are not permitted
13.13
In addition to the provisions contained in Clause 13.1, the Authority may not propose any
variation which:13.13.1 may prevent the Contractor from performing its obligations under the Framework
Agreement; or
13.13.2 is in contravention of any law.
Variations to the Purchase Order
13.14 The Collaborative Partner may from time to time by written notice to the Contractor order any
variation or addition to any part of the Services as specified in a Purchase Order made by that
Collaborative Partner.
13.15 The Contractor shall, in so far as it is able, accommodate instructions to vary the Services
without changes to the Prices. In the event that the change cannot be managed within the
existing Prices then the Contractor may request an amendment to the Prices and the Contractor
shall provide to the CGCoPE Strategic Contract Manager a clear statement with satisfactory
evidence explaining why the Prices should be amended.
13.16 The Collaborative Partner shall notify the Contractor of its decision to accept or reject the
proposed Price amendment as soon as it is reasonably practical. Whenever possible the
Contractor shall carry out the change request with immediate effect with no changes to the
Prices, irrespective of the fact that the Collaborative Partner has not made a decision.
Schedule A-7
Restricted – Contracts
Ref: 138244
April 2009
13.17 In the event that the Collaborative Partner accepts the proposed Price amendment the
Purchase Order will be amended accordingly and the Contractor shall carry out the variation
and be bound by the same provisions so far as is applicable as though such variation was
stated in the Purchase Order.
13.18 In the event that the Collaborative Partner rejects the proposed Price amendment, then the
change request shall be disregarded and the parties shall continue to perform their obligations
under the Purchase Order without the variation.
14
SERVICE LEVEL AND SERVICE CREDITS
14.1 The Contractor shall meet the Service Levels specified in this Contract when performing the
Services for a Collaborative Partner who has placed a Purchase Order in accordance with this
Contract.
14.2 In the event that the specified Service Levels are not met (excepting any failure caused by the
actions of the Collaborative Partner) the Collaborative Partner shall be entitled to apply the
Service Credits specified in Annex 7 to Schedule B.
14.3 In addition to the Service Credits specified above the Collaborative Partner shall be entitled to
require the Contractor to take all necessary action to ensure that the Contract is performed in
such a way that the minimum Service Levels are achieved within 30 days.
14.4 If the Contractor does not achieve the Service Levels and the Service Credits do not adequately
compensate the Collaborative Partner for any costs, expenses or losses suffered as a result,
then the Collaborative Partner may obtain such other remedies as may be available to it at law,
including recovering from the Contractor the whole amount of the costs, expenses and losses
which the Collaborative Partner has suffered in connection with the failure.
14.5 The Contractor shall provide the Collaborative Partner with a monthly report on Service Levels
within 5 days after the end of each calendar month. The Contractor shall detail its performance
against each Service Level and shall include the Service Credits the Collaborative Partner shall
be entitled to deduct.
14.6 If, following receipt of the Contractor's monthly report, the Collaborative Partner does not agree
that a Service Level has been achieved, then the Contractor shall provide the Collaborative
Partner with evidence of performance within 5 days after the Collaborative Partner's notification.
If satisfactory evidence is not provided (and the Collaborative Partner’s decision in this regard is
final) the appropriate number of Service Credits will be applied.
15
CONTRACTOR’S STATUS
15.1 In carrying out the Services the Contractor shall be an independent supplier and nothing in the
Contract shall create a contract of employment, a relationship of agency or partnership or a joint
venture between any of the Collaborative Partners and Contractor and accordingly neither party
shall be authorised to act in the name of, or on behalf of, or otherwise bind the other party save
as expressly permitted by the terms of the Contract and the Contractor shall not (and shall
procure that its Staff do not) say or do anything that might lead any other person to believe that
the Contractor is acting as the agent of any of the Collaborative Partners.
16
HEALTH AND SAFETY
16.1 The Contractor shall adhere to the health and safety requirements included in this Contract.
17
WARRANTY
17.1 The Contractor warrants and represents that:
(a) the Contractor has the full capacity and authority and all necessary consents (including but
not limited to, where its procedures so require, the consent of its parent company) to enter into
and perform the Contract and that the Contract is executed by a duly authorised representative
of the Contractor.
Schedule A-8
Restricted – Contracts
Ref: 138244
April 2009
(b) the Contractor shall discharge all its obligations and comply with all requirements of the
Contract with all due skill, care and diligence including but not limited to good industry practice.
(c) all obligations of the Contractor pursuant to the Contract shall be performed and rendered by
appropriately experienced, qualified and trained Staff with all due skill, care and diligence.
(d) the Contractor shall make good any defect required to ensure compliance with the Contract
at his own expense and in accordance with good industry practice. In the event that compliance
cannot be achieved then the Contractor shall be in breach of Contract.
18
DISCRIMINATION
18.1 The Contractor shall not unlawfully discriminate either directly or indirectly on such grounds as
gender, race, colour, ethnic or national origin, disability, sex or sexual orientation, religion or
belief, or age and without prejudice to the generality of the foregoing the Contractor shall not
unlawfully discriminate within the meaning and scope of any law, enactment, order or
regulation.
19
PRICE
19.1 The Price for the Services shall be as specified in Schedule C to this Contract. In the event that
the Contract is extended the Authority shall, in the period of 6 months prior to the Expiry Date,
enter into good faith negotiations with the Contractor (for a period of not more than 30 working
days) to agree any variation in the Prices.
19.2 If the parties are unable to agree a variation in the Prices, the Contract shall terminate at the
Expiry Date.
19.3 If a variation in the Prices is agreed between the Authority and the Contractor, the revised
Prices will take effect from the first day of any period of extension and shall apply during that
period.
19.4 Option Year 4 - Any price variations for the Option Year 4 will be subject to agreement with the
Authority. Prices may increase or decrease (through improved efficiencies or deflation, etc).
Any increases in prices shall not exceed the percentage change in the Office of National
Statistics’ Consumer Prices Index (CPI) (or another such index specified in the Product Listing)
between the Commencement Date and the first Price Review Date or between the preceding
Price Review Date and the applicable Price Review Date (as appropriate).
19.5 For the avoidance of doubt any Interpreter, Translator or Transcriber called as a witness in a
court case will NOT be paid under the terms of this contract.
20
PAYMENT
20.1 The Collaborative Partner placing the Order will pay the Contractor the Prices for the provision
of Services supplied in accordance with the Order subject to the satisfactory provision of the
Services in accordance with the Service Levels.
20.2 Unless otherwise stated in the Contract, payment will be made within 30 days of receipt and
agreement of invoices, submitted monthly in arrears, for Services completed to the satisfaction
of the Collaborative Partner.
20.3 Value Added Tax, where applicable, shall be shown separately on all invoices as a strictly net
extra charge.
21
RECOVERY OF SUMS DUE
21.1 Wherever under this Contract any sum of money is recoverable from or payable by the
Contractor, that sum may be deducted from any sum then due, or which at any later time may
become due, to the Contractor under this Contract or under any other agreement or contract
with the Collaborative Partner.
Schedule A-9
Restricted – Contracts
Ref: 138244
April 2009
22
AUDIT
22.1 The Contractor shall keep and maintain full and accurate records of the Contract including all
Purchase Orders and all financial transactions made in connection with the Contract while it
remains in force and for a minimum of the Audit Period after it has expired or been terminated.
The Contractor shall on request provide the Authority or its representatives, Audit Scotland and
such other persons as the Authority may reasonably specify from time to time with access to
these records. The Contractor shall on request provide the Collaborative Partner or its
representatives, Audit Scotland and such other persons as the Collaborative Partner may
reasonably specify from time to time with access to such Purchase Orders and other records
relating to that Collaborative Partner as may reasonably be specified from time to time.
23
CORRUPT GIFTS OR PAYMENTS
23.1 The Contractor shall not, and shall procure that its Staff shall not, offer or give or agree to give
any person any gift or consideration of any kind as an inducement or reward in relation to this or
any other contract and warrants that it has not given or agreed to give any person any such gift
or consideration. The Contractor shall ensure that it does not breach the terms of the
Prevention of Corruption Acts, 1889 to 1916 in relation to this or any other contract.
24
SEVERABILITY
24.1 If any provision of the Contract is held invalid, illegal or unenforceable for any reason by any
court of competent jurisdiction, such provision shall be severed and the remainder of the
provisions of the Contract shall continue in full force and effect.
25
WAIVER
25.1 The failure of either Party to insist upon strict performance of any provision of this Contract, or
the failure of either Party to exercise, or any delay in exercising, any right of remedy to which it
is entitled shall not constitute a waiver of that right or remedy and shall not cause a diminution
of the obligations established by this Contract.
25.2 No waiver shall be effective unless it is expressly stated to be a waiver and communicated to
the other party in writing.
25.3 A waiver of any right or remedy arising from a breach of this Contract shall not constitute a
waiver of any right or remedy arising from any other or subsequent breach of this Contract.
26
26.1
PATIENTS, INFORMATION AND COPYRIGHT
All Intellectual Property Rights in any guidance, specifications, instructions, toolkits, plans,
data, drawings, databases, patents, patterns, models, designs or other material:
(a) furnished to or made available to the Contractor by or on behalf of the Authority shall
remain the property of the Crown;
(b) prepared by or for the Contractor for use, or intended use, in relation to the performance of
the Contract shall belong to the Crown and the Contractor shall not, and shall procure that its
Staff shall not, (except when necessary for the implementation of the Contract) without prior
approval, use or disclose any such Intellectual Property Rights.
26.2
The Contractor shall obtain approval before using any material, in relation to the performance
of the Contract which is or may be subject to any third party Intellectual Property Rights. The
Contractor shall procure that the owner of the rights grants to the Authority a non-exclusive
licence, or if itself a licensee of those rights, shall grant to the Authority an authorised sublicence, to use, reproduce, and maintain the material. Such licence or sub-licence shall be
non-exclusive, perpetual, royalty-free and irrevocable and shall include the right for the
Authority to sub-license, transfer, novate or assign to other members of the Crown, any
replacement Contractor or to any other third party providing services to the Authority, and
shall be granted at no cost to the Authority.
26.3
The Contractor shall not infringe any Intellectual Property Rights of any third party and the
Contractor shall during and after the duration of the Contract indemnify and keep indemnified
the Authority against all actions, suits, claims, demands, losses, charges, damages, costs and
Schedule A-10
Restricted – Contracts
Ref: 138244
April 2009
expenses and other liabilities which the Authority may suffer or incur as a result of or in
connection with any breach of this Clause, except where any such claim relates to: (a) items
or materials based upon designs supplied by the Authority; and (b) the use of data supplied
by the Authority which is not required to be verified by the Contractor under any provision of
the Contract.
26.4
The Authority shall notify the Contractor in writing of any claim or demand brought against the
Authority for infringement or alleged infringement of any Intellectual Property Right in
materials supplied or licensed by the Contractor.
26.5
The Contractor shall at its own expense conduct all negotiations and any litigation arising in
connection with any claim for breach of Intellectual Property Rights in materials supplied or
licensed by the Contractor, provided always that the Contractor:
(a) shall consult the Authority on all substantive issues which arise during the conduct of such
litigation and negotiations;
(b) shall take due and proper account of the interests of the Authority; and
(c) shall not settle or compromise any claim without the Authority’s prior written consent (not
to be unreasonably withheld or delayed).
26.6
The Authority shall at the request of the Contractor afford to the Contractor all reasonable
assistance for the purpose of contesting any claim or demand made or action brought against
the Authority or the Contractor for infringement or alleged infringement of any Intellectual
Property Right in connection with the performance of the Contract and shall indemnify the
Authority for all costs and expenses (including, but not limited to, legal costs and
disbursements) incurred in doing so. Such costs and expenses shall not be repaid where
they are incurred in relation to a claim, demand or action which relates to the matters in
clauses 26.3(a) and (b).
26.7
The Authority and/or Contractor shall not make any admissions which may be prejudicial to
the defence or settlement of any claim, demand or action for infringement or alleged
infringement of any Intellectual Property Right by the Authority or the Contractor in connection
with the performance of the Contract.
26.8
If a claim, demand or action for infringement or alleged infringement of any Intellectual
Property Right is made in connection with the Contract or in the reasonable opinion of the
Contractor is likely to be made, the Contractor may at its own expense and subject to the
consent of the Collaborative Partner (not to be unreasonably withheld or delayed) either:
(a) modify any or all of its performance under this Contract without reducing the performance
or functionality of the same, or substitute alternative performance under this Contract of
equivalent performance and functionality, so as to avoid the infringement or the alleged
infringement, provided that the terms herein shall apply with any necessary changes to such
modified Contract or to the substitute performance under this Contract; or
(b) procure a licence to use and provide the Services, which are the subject of the alleged
infringement, on terms which are acceptable to the Authority and any Collaborative Partner
whose interests may be affected.
26.9
At the termination of the Contract the Contractor shall at the request of the Authority
immediately return to the Authority all materials, work or records held, including any back-up
media.
26.10
The provisions of this Clause shall apply during the continuance of the Contract and
indefinitely after its expiry or termination.
Schedule A-11
Restricted – Contracts
Ref: 138244
April 2009
27
INDEMNITY AND INSURANCE
27.1 Without prejudice to any other rights or remedies of the Collaborative Partner, the Contractor
shall indemnify the Collaborative Partner against all actions, suits, claims, demands, losses,
charges, costs and expenses which the Collaborative Partner may suffer or incur as a result of
or in connection with any loss or damage which may result directly or indirectly from any
negligent or wrongful act or omission of the Contractor in carrying out the Services for the
Collaborative Partner under a Purchase Order. The Contractor shall not be responsible for any
injury, loss, damage, cost or expense if and to the extent that it is caused by the negligence or
wilful misconduct of the Collaborative Partner or by breach by the Collaborative Partner of its
obligations under the Contract.
27.2 The Contractor shall have in force and shall require any subcontractor to have in force:
(a) Employer’s liability insurance in accordance with any legal requirements for the time being in
force; and
(b) Public liability insurance against liability in the sum of not less than the Public Liability
Amount for any one incident and unlimited in total, unless otherwise agreed by the Authority in
writing; and
(c) Professional indemnity insurance in the sum of not less than the Professional Indemnity
Amount for any one incident and unlimited in total, unless otherwise agreed by the Authority in
writing.
27.3 If requested, the Contractor shall provide the Collaborative Partner with evidence that all
required insurance policies are in place and are current.
27.4 If the Contractor fails to give effect to and maintain the insurances required by this Contract the
Collaborative Partner may make alternative arrangements to protect its interests and may
recover the costs of such arrangements from the Contractor.
27.5 The terms of any insurance or the amount of cover shall not relieve the Contractor of any
liabilities under the Contract.
27.6 Where the Contractor comprises more than one person, the obligations and liabilities of the
Contractor under this Contract shall be the joint and several obligations of those persons.
28
CONFIDENTIALITY
28.1 The Contractor shall comply with, and shall ensure that its Staff complies with; the Official
Secrets Act 1911 to 1989.
28.2 The Contractor shall keep secret and not disclose and shall procure that its Staff keep secret
and do not disclose any information of a confidential nature obtained by him by reason of this
Contract except information which is in the public domain otherwise than by reason of a breach
of this provision.
28.3 The Contractor acknowledges that the Authority and any Collaborative Partner may be subject
to the requirements of the Freedom of Information (Scotland) Act 2002 and the Environmental
Information (Scotland) Regulations 2004 and shall facilitate the Authority’s and the
Collaborative Partner’s compliance with the information disclosure requirements pursuant to the
same. The Authority and any Collaborative Partner may disclose information in compliance
with that Act or those Regulations, any other law, or as a consequence of judicial order, or order
by any court or tribunal with the authority to order disclosure. Further the Authority and any
Collaborative Partner may also disclose all information submitted to them to the Scottish or
United Kingdom Parliament or any other department, office or agency of Her Majesty’s
Government in Scotland, in right of the Scottish Administration or the United Kingdom, and their
servants or agents; such disclosure shall not be treated as a breach of this Contract.
28.4 The provisions of this Clause shall apply during the continuance of the Contract and indefinitely
after its expiry or termination.
Schedule A-12
Restricted – Contracts
Ref: 138244
April 2009
29
PUBLICITY
29.1 The Contractor shall not make any statement relating to the Contract or publicise the terms of
the Contract in any way without the prior written consent of the Authority.
29.2 The provisions of this Clause shall apply during the continuance of the Contract and indefinitely
after its expiry or termination.
30
DATA PROTECTION ACT
30.1 The Contractor’s attention is hereby drawn to the Data Protection Act 1998 (“the Act”)
30.2 The Contractor undertakes to comply in all respects with the provisions of the Act and any
equivalent or associated legislation in relation to all personal data collected and/or processed by
the Contractor in the provision of the Services and shall not do anything or permit anything to be
done which might lead to a breach of that Act or the equivalent or associated legislation.
30.3 Without prejudice to the foregoing, the Contractor undertakes:(a) to use all personal data referred to above strictly for the purposes of providing the Services
in accordance with the terms of this Contract and shall not use such personal data for any other
purpose whatsoever;
(b) to have in place appropriate technical and organisational measures to ensure the security of
the personal data (and to guard against unauthorised or unlawful processing of the personal
data and against accidental loss or destruction of, or damage to, the personal data);
(c) not to delete, destroy or remove any of the data without the prior written consent of the
Authority or where the data relates to a particular Purchase Order, the Collaborative Partner
who has placed that Purchase Order;
(d) provide the Authority or any Collaborative Partner with such information as is reasonably
required to ensure that the Contractor is complying with its obligations under the Act;
(e) ensure that it does nothing knowingly or negligently which places the Authority or any
Collaborative Partner in breach of their obligations under the Act.
30.4 The provisions of this Clause shall apply during the continuance of the Contract and indefinitely
after its expiry or termination.
31
INDUSTRIAL ACTION
31.1 The Contractor shall immediately inform the Authority and any Collaborative Partner of any
actual or potential industrial action whether such action is by their own Staff or others which
affects or might affect its ability at any time to perform its obligations under this Contract.
31.2 In the event of industrial action the Contractor shall remain responsible for all of its obligations
under this Contract.
31.3 In the event that the Contractor fails to meet any or all of its obligations under this Contract due
to industrial action, then the Collaborative Partner shall deduct from the Prices any additional
costs it incurs in having to provide or ensure the continuity of, the provision of Services in
respect of a Purchase Order placed under the Contract.
32
REMEDIES CUMULATIVE
32.1 Except as otherwise expressly provided by the Contract, all remedies available to the Authority
and any Collaborative Partner for breach of this Contract are cumulative and may be exercised
concurrently or separately, and the exercise of any one remedy shall not be deemed an election
of such remedy to the exclusion of other remedies.
Schedule A-13
Restricted – Contracts
Ref: 138244
April 2009
33
DEFAULT NOTICES
33.1 Without prejudice to the Authority’s rights of termination under this Contract, the Authority may
issue the Contractor with a notice of Default where the Authority considers that Default has
occurred. The notice of Default shall include the date and a description of the Default, and
where appropriate details of the Purchase Order to which the Default relates, as well as the
Authority's required remedy and the time period within which the remedy should be completed.
Where the required remedy has not been completed within the time period stipulated by the
Authority, the Authority may undertake the Contract itself, or engage a third party to do so and
recover the full costs of such action from the Contractor, or issue a notice of termination in
accordance with the provisions of this Contract.
34
TERMINATION
34.1 The Contractor shall notify the Authority in writing upon the occurrence of any of the following
events:
(a) there is a change of control (as defined by section 416 of The Income and Corporation
Taxes Act 1988) of the Contractor; or
(b) the Contractor passes a resolution that it be wound-up, or a Court makes an order that the
Contractor be wound-up, in either case otherwise than for the purposes of reconstruction or
amalgamation, or circumstances arise which would enable a Court to make such an order; or
(c) an administrator, manager or receiver is appointed to the Contractor or over all or any part of
the property which may, from time to time, be comprised in the property and undertaking of it, or
circumstances arise which would entitle a Court to appoint such an administrator, manager or
receiver or the Contractor makes any composition or arrangement with or for the benefit of its
creditors, or makes any conveyance or assignment for the benefit of its creditors; or
(d) the Contractor makes voluntary arrangements for a composition in satisfaction of its debts or
a scheme or arrangements of its affairs or is otherwise unable to pay its debts within the
meaning of section 123 of the Insolvency Act 1986; or
(e) the Contractor becomes bankrupt or shall have a receiving order or administration order
made against him or appears unable to pay or to have no reasonable prospect of being able to
pay a debt within the meaning of section 123 of the Insolvency Act 1986 shall become
apparently insolvent within the meaning of the Bankruptcy (Scotland) Act 1985, or any
application shall be made under the Bankruptcy or Insolvency Act for the time being in force for
sequestration of its estate or a trust deed shall be granted by him on behalf of its creditors; or
(f) any events similar to those described above occur under the law of any other jurisdiction to
which the Contractor is subject.
34.2 On the occurrence of any of the events described in Clause 34.1 above and without prejudice to
any other right or remedy which the Authority may have, the Authority may terminate the
Contract by written notice to the Contractor with immediate effect.
34.3 Without prejudice to the Authority’s other rights of termination under this Contract, the Authority
may terminate the Contract by written notice to the Contractor with immediate effect if the
Authority determines in their sole opinion that the Contractor has failed to achieve Service
Levels set in accordance with the Contract. (Annex 7 to Schedule B and Paragraph 14 of
Schedule A refer.)
34.4 Without prejudice to the Authority’s other rights of termination under this Contract, the Authority
may terminate the Contract by written notice to the Contractor with immediate effect in the event
that the Contractor commits a Default and:
(a) the Default is capable of remedy and the Contractor has failed to remedy the Default as
required by this Contract; or
(b) the Default is not in the opinion of the Authority capable of remedy.
Schedule A-14
Restricted – Contracts
Ref: 138244
April 2009
34.5 Where termination occurs as a result of Clause 34.4, the Authority may:
(a) recover from the Contractor the amount of any loss suffered by the Authority resulting from
termination, including the cost reasonably incurred by the Authority of making other
arrangements for the provision of the Services to the Collaborative Partners and any additional
expenditure incurred by the Authority throughout the remainder of the Contract; and
(b) recover from the Contractor any additional expenditure incurred by the Collaborative
Partners for the Services which would otherwise have been provided throughout the remainder
of the Contract.
34.6 Without prejudice to the Authority’s other rights of termination under this Contract, the Authority
may terminate the Contract at any time by giving a minimum of the Termination Notice Period.
34.7 Termination in accordance with this Clause shall not prejudice or affect any right of action or
remedy which shall have accrued or shall thereafter accrue to either the Contractor or the
Authority.
34.8 On termination:
(a) the Contractor will fulfil any Purchase Orders previously issued under the Contract unless
instructed otherwise by the Authority or any Collaborative Partner which placed any such Order;
(b) the Contractor will not accept any further Purchase Orders under the Contract and will do no
further work under the Contract other than instructed by the Authority.
35
ASSIGNATION AND SUB CONTRACTING
35.1 The Contractor shall not assign or sub-contract or otherwise transfer by any means whatsoever
any rights or other interest or obligations which it may have in or under the Contract without the
prior written consent of the Authority.
35.2 No assignation, sub-contracting or other disposal or transfer of any right or interest or obligation
which it may have in or under the Contract by the Contractor shall have the effect of relieving it
of the responsibility to perform any duty, function, liability, obligation or responsibility owed to
the Collaborative Partner in terms of the Contract, notwithstanding that the Authority has agreed
to such assignation, sub-contracting or other disposal or transfer. The Contractor shall remain
at all times bound to fully implement the terms of the Contract and shall be liable for the acts
and omissions of its assignees and sub-contractors as if they were acts and omissions of the
Contractor.
35.3 The Contractor shall provide the Authority with a copy of any deed or agreement formally
recording any assignation, sub-contracting or other disposal or transfer of any right or interest or
obligation which it may have in or under the Contract if requested to do so in writing.
35.4 Where the Contractor enters into any sub-contract in respect of the performance of the
Services, it shall cause a term to be included in such sub-contract which requires payment to be
made to the sub-contractor by the Contractor of all sums due by the Contractor in terms of such
sub-contract within a specified period not exceeding 30 days from receipt by the Contractor of a
valid invoice in respect thereof from the sub-contractor.
36
TRANSFER OF UNDERTAKINGS
36.1 The Contractor recognises that the Transfer of Undertakings (Protection of Employment)
Regulations 2006 (TUPE) may apply in respect of the Contract, and that for the purposes of
those Regulations, the undertaking concerned (or any relevant part of the undertaking) shall (a)
transfer to the Contractor on the commencement of the Contract; (b) transfer to another
Contractor on the expiry of the Contract.
36.2 During the period of six months preceding the expiry of the Contract or after the Authority has
given notice to terminate the Contract or the Contractor stops trading, and within 20 working
days of being so requested by the Authority or any prospective Contractor for the purposes of
Schedule A-15
Restricted – Contracts
Ref: 138244
April 2009
competitive tendering, the Contractor shall fully and accurately disclose to the Authority,
prospective Contractor or to any person nominated by the Authority information relating to
employees engaged in providing the Services in relation to the Contract in particular, but not
necessarily restricted to, the following:
(a) the total number of personnel whose employment with the Contractor is liable to be
terminated at the expiry of this Contract but for any operation of law; and
(b) for each person, age and gender, details of their salary, date of commencement of
continuous employment and pay settlements covering that person which relate to future dates
but which have already been agreed and their redundancy entitlements (the names of individual
members of staff do not have to be given); and
(c) information about the other terms and conditions on which the affected staff are employed,
or about where that information can be found; and
(d) details of pensions entitlements, if any.
36.3 The Contractor shall permit the Authority, any prospective Contractor or any other person
nominated by the Authority to use the information for the purposes of TUPE and of re-tendering.
The Contractor will co-operate with the re-tendering of the contract by allowing the transferee to
communicate with and meet the affected employees and/or their representatives.
36.4 The Contractor agrees to indemnify the Authority fully and to hold it harmless at all times from
and against all actions, proceedings, claims, expenses, awards, costs and all other liabilities
whatsoever in any way connected with or arising from or relating to the provision of information
under this Clause.
36.5 In the event that the information provided by the Contractor in accordance with this Clause
becomes inaccurate, whether due to changes to the employment and personnel details of the
affected employees made subsequent to the original provision of such information or by reason
of the Contractor becoming aware that the information originally given was inaccurate, the
Contractor shall notify the Authority of the inaccuracies and provide the amended information.
The Contractor shall be liable for any increase in costs the Authority may incur as a result of the
inaccurate or late production of data.
36.6 The provisions of this Clause shall apply during the continuance of the Contract and indefinitely
after its expiry or termination.
37
NOTICES
37.1 Except as otherwise expressly provided within the Contract, any notice given under or pursuant
to the Contract must be in writing.
37.2 Any notice issued in terms of this Contract shall be sent by hand, post, registered post,
recorded delivery or electronic communication (as defined by the Electronic Communications
Act 2000). Such notices shall be addressed to the other party in the manner shown in this
Contract, on the Purchase Order or to such other address as the party may by notice to the
other have substituted. Notice shall be deemed to be given on the day when in the ordinary
course of the means of transmission it would have been received by the addressee in normal
business hours.
38
DISPUTE RESOLUTION
38.1 Where there are any differences or questions between the Authority and Contractor with
respect to any matter or thing arising out of or relating to the Contract, other than a matter or
thing as to which the decision of the Authority is under the Contract to be final and conclusive,
the parties shall in good faith attempt to reach agreement through discussion within a period of
no more than the Dispute Resolution Period. The parties may choose to alter the time required.
38.2 Where no agreement can be reached through discussion, the parties shall refer the matter to a
single arbiter to be mutually agreed and chosen by the parties for that purpose or if the parties
Schedule A-16
Restricted – Contracts
Ref: 138244
April 2009
are unable to agree as to the appointment of an arbiter, chosen by the President for the time
being of the Law Society for Scotland on the application of either party. Any such reference to
arbitration shall be deemed to be an agreement to refer to arbitration within the meaning of the
Arbitration (Scotland) Act 1894.
38.3 The Contractor shall ensure that it continues to meet all of its contractual obligations during any
ongoing dispute.
39
INSPECTION OF PREMISES AND NATURE OF SERVICES
39.1 The Contractor is deemed to have inspected the Premises before tendering so as to have
understood the nature and extent of the Services to be carried out and satisfied himself in
relation to all matters connected with the Services and Premises.
39.2 The Collaborative Partners shall, at the request of the Contractor, grant such access as may be
reasonable for this purpose subject to the provisions relating to security as provided for under
this Contract.
40
GOVERNING LAW
40.1 This Contract shall be governed by and construed in accordance with Scots law and the
Contractor hereby irrevocably submits to the jurisdiction of the Scottish courts. The submission
to such jurisdiction shall not (and shall not be construed so as to) limit the right of the Authority
to take proceedings against the Contractor in any other court of competent jurisdiction, nor shall
the taking of proceedings in any one or more jurisdictions preclude the taking of proceedings in
any other jurisdiction, whether concurrently or not.
41
COMPLIANCE WITH THE LAW
41.1 The Contractor shall, in supplying the Services and all other obligations incumbent upon it in
terms of this Contract, comply in all respects with, and shall ensure its Staff comply with, all
relevant legislation (including statutory instruments, orders, rules and regulations) and all
relevant byelaws, regulations, rules or orders made by any appropriate local or regulatory
authority or body as may from time to time be applicable.
41.2 If the cost to the Contractor of the performance of this Contract shall be increased by reason of
the making after the date of this Contract of any relevant law or any relevant order, regulation or
bye-law having the force of law that shall be applicable to this Contract the amount of such
increase shall be borne by the Contractor except where the relevant law, order, regulation or
bye-law having the force of law is specific to the Authority and/or the provision of the Services in
which case the terms of clause 13 shall apply.
42
NON EXCLUSIVITY
42.1 Nothing in this Contract shall be construed as creating an exclusive arrangement with the
Contractor for the provision of Services as specified in this Contract and the Collaborative
Partners specifically reserve the right to enter into any other agreement for the provision of
those Services. None of the Collaborative Partners are under any obligation to place any
Purchase Orders with the Contractor.
43
CONTRACTOR LEVY CLAUSE
43.1 The Contractor will facilitate the introduction of a Contractor levy as notified by the Authority to
the Contractor at any time during the period of the Contract or any extension.
44
FORCE MAJEURE
44.1 Neither Party shall be liable to the other Party for any delay in performing, or failure to perform,
its obligations under the Contract to the extent that such delay or failure is a result of Force
Majeure. Notwithstanding the foregoing, each Party shall use all reasonable endeavours to
continue to perform its obligations under the Contract for the duration of such Force Majeure.
However, if such Force Majeure prevents either Party from performing its material obligations
under the Contract for a period in excess of 6 Months, either Party may terminate the Contract
with immediate effect by notice in writing.
Schedule A-17
Restricted – Contracts
Ref: 138244
April 2009
44.2 Any failure or delay by the Contractor in performing its obligations under the Contract which
results from any failure or delay by an agent, sub-contractor or supplier shall be regarded as
due to Force Majeure only if that agent, sub-contractor or supplier is itself impeded by Force
Majeure from complying with an obligation to the Contractor.
44.3 If either Party becomes aware of Force Majeure which gives rise to, or is likely to give rise to,
any failure or delay on its part as described in clause 44.1 it shall immediately notify the other
by the most expeditious method then available and shall inform the other of the period for which
it is estimated that such failure or delay shall continue.
45
SUSTAINABLE DEVELOPMENT
45.1 The Contractor must comply with the Authority’s sustainable development strategy with respect
to the delivery of this Contract. The Contractor’s policies and processes will support the
Authority’s ‘Greener Scotland’ strategic objective including: a proactive approach to sustainable
consumption and the efficient use of resources; consideration given to social and environmental
consequences; policies which ensure that business activities have a direct positive impact on
climate change and energy; and, policies which encourage natural resource protection and
environmental enhancement.
End of Schedule A
Schedule A-18
CENTRAL GOVERNMENT
PROVISION OF INTERPRETING,
TRANSLATION AND
TRANSCRIPTION SERVICES
SCHEDULE B
SPECIFICATION
REFERENCE: CASE 138244
Restricted – Contracts
Ref: 138244
April 2009
Schedule B
Specification
Glossary of Terms
1.
Background
2.
Overview of Requirements
3.
Scope of Requirement
4.
Quality
5.
Qualifications and Experience
6.
Hours of Work
7.
Security
8.
Locations
9.
Management Information Requirements
10.
Complaints
11.
Contract Management
12.
Service Levels
13.
Invoicing/Order Placement Procedures
14.
Continuous Improvements
15.
Transitional Arrangements
16.
Transition After Expiry
17.
Travel and Subsistence
Annex 1: Languages
Annex 2: Location SCS/COPFS
Annex 3: Collaborative Partners
Annex 4: Code of conduct
Annex 5: Attendance/Monitoring Form
Annex 6: Purchase Order Process
Annex 7: Service Levels and Service Credits
Annex 8: e Procurement List
Index Page
Restricted – Contracts
Ref: 138244
April 2009
Schedule B
Specification
1.
Glossary of Terms
“The Authority” – Within the context of this contract, the Authority refers to the Scottish Ministers.
The Authority will be responsible for the formulation and approval of the tender documents, award
decisions and will act on behalf of the central government Collaborative Partners on all matters of
strategic contract management.
“CGCoPE” – Central Government Centre of Procurement Expertise. A division within the Scottish
Procurement Directorate responsible for facilitating User Intelligence Groups and collaborative
procurement exercises for goods and services classified as Category B following the review of public
procurement in Scotland (McClelland Report).
“CGCoPE Strategic Contract Manager” – The individual who will act on behalf of Collaborative
Partners, and serve as the sole point of contact, for all contractual matters. The Strategic Contract
Manager will take receipt of consolidated management information, and will facilitate contract review
meetings with the Contractors’ Contract Manager. They will monitor agreed service levels, ensure the
satisfactory resolution of any strategic contractual disputes or complaints and will work on an ongoing
basis with the Collaborative Partner’s Contract Manager to confirm that consistent levels of service
are delivered.
“Collaborative Partners” – Within the context of this contract, the term Collaborative Partners refers
to all Directorates and Agencies of the Scottish Government and Non-Departmental Public Bodies
(NDPBs) who opt to use the contract for Interpreting, Translation and Transcription Services. This
may also include the Scottish Parliamentary Corporate Body (SPCB), the Forestry Commission, the
Scotland Office, the Student Loans Company Ltd and the Seafish Industry Authority. A list of all
Collaborative Partners can be viewed in Annex 3. This is correct at time of writing.
“Collaborative Partner’s Contract Manager” – The individual who takes operational responsibility
for the day-to-day management of the contract. Typically a Manager within the Collaborative Partners
organisation. The Collaborative Partner’s Contract Manager – or nominated individual – will liaise
directly with Contractor(s) for all Interpreting, Translation and Transcription Services including local
management information. They will work with the Strategic Contract Manager and Collaborative
Partners across central government to monitor overall customer satisfaction, continuous improvement
and development of best practice.
“User Intelligence Group (UIG)” – Within the McClelland Report it was recommended that
organisations establish UIG’s to help co-ordinate requirements and specifications so that procurement
functions can rationalise the content of tenders and contracts to obtain best value. The UIG provides
feedback to procurement on the services provided to the wider internal user community and – under
procurement supervision – is a forum in which suppliers can demonstrate their offerings.
“Assignment” – The period during which the Interpreter, Translator Transcriber is supplied by the
Contractor to render services to the Collaborative Partner.
“Interpreter” – A person who accurately conveys the meaning of speech from one language to
another.
“Translator” - A person who accurately conveys the meaning of written words from one language to
another.
“Transcriber” – A person who accurately conveys communication from text or speech or other forms
of media from one language to another.
Schedule B-1
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April 2009
1.
BACKGROUND
1.1
In 2005, the then Minister for Finance and Public Sector Reform requested that a review of
public procurement in Scotland be undertaken. John F. McClelland CBE carried out this
review and his report and recommendations were published in March 2006. To view the
report please follow the link below:
McClelland Report
1.2
One of the most significant opportunities highlighted in the McClelland Report was that of
collaborative working across the public sector. This would:




encourage better sharing of resources;
create improved cost savings across the sector;
support a more efficient and less complex interface to suppliers; and,
improve sharing of best practice and market intelligence.
1.3
This contract for Interpreting, Translation and Transcription services, comes as a direct result
of implementing the recommendations of the McClelland Report and has been classified as a
Category B commodity i.e. – central government sector specific. Whilst the contract will not
be mandated across the Collaborative Partners, organisations within the central government
sector will be encouraged to use it by the CGCoPE (Central Government Centre of
Procurement Expertise) Supervisory Board.
1.4
It is the intention that Collaborative Partners will look to migrate to the new contract as and
when they reach the conclusion of their current contractual arrangements. At their own
discretion, Collaborative Partners may opt to terminate their current contractual arrangements
early, should they decide this to be in their best interests.
1.5
Further information on the Scottish Government can be found by accessing the following link:
www.Scotland.gov.uk/Home
2.
OVERVIEW OF REQUIREMENTS
2.1
The Scottish Ministers (herein referred to as “the Authority”) require to establish a framework
contract on behalf of central government organisations, for the provision of Interpreting,
Translating and Transcription services , on behalf of the Scottish Government, its Agencies,
Associated Departments and NDPBs plus the Scottish Parliamentary Corporate Body
(SPCB), the Forestry Commission, the Student Loans Company Ltd, Business Stream Ltd the
Scotland Office and the Seafish Industry Authority (herein referred to as the “Collaborative
Partners”).
2.2
The Scottish Ministers (including Agencies) acting through CGCoPE , Scottish NonDepartmental Public Bodies, offices in the Scottish Administration which are not ministerial
offices, cross border public authorities within the meaning of section 88(5) of the Scotland Act
1998, the Scotland Office, the Scottish Parliamentary Corporate Body, special health boards,
the Forestry Commission, Scottish Futures Trust, Student Loans Company, Business Stream
Ltd any public body established by or under the Scotland Act 1998 or Act of the Scottish
Parliament, any association of or formed by one or more of the above, bodies financed wholly
or mainly by one or more of the above, bodies subject to management supervision by one or
more of the above and bodies more than half of the board of directors or members of which,
or, in the case of a group of individuals, more than half of those individuals, being appointed
by one or more of the above.
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2.3
The Central Government Centre of Procurement Expertise (CGCoPE), in collaboration with
the wider central government sector, is seeking to place an Interpreting, Translation and
Transcription Services Framework Agreement for delivery throughout Scotland.
2.4
Primarily this services will be to provide an Interpreting (face to face), Translation and
Transcription services to the Scottish Court Service (SCS), the Crown Office and Procurator
Fiscal Service (COPFS), the Scottish Legal Aid Board (SLAB) and the Scottish Children's
Reporter Administration (SCRA), although other Scottish Central Government organisations
will make use of this service.
2.5
The Authority does not guarantee that any or all of the central government Collaborative
Partners will opt to use this Framework, nor does the Authority guarantee any volumes of
usage throughout the life of this contract. However, in order to provide an indication of the
potential scale of the requirement, research conducted into spend levels on Interpreting,
Translating and Transcription services indicates an annual spend in the region of £4 - £6
million.
3.
SCOPE OF REQUIREMENTS
3.1
GENERAL
3.1.1
The Authority requires Contractors to provide comprehensive spoken language interpreting
services, document translation and the transcription and translation from word documentation
or electronic media into word documents, to fulfil the current and evolving needs of the
Collaborative Partners.
3.1.2
The scope of service from the SCS, is a responsibility for arranging spoken language
interpreters for certain court proceedings. The vast majority of the requirement for these
interpreting services will be for those accused in criminal court proceedings that are unable to
speak or understand English, but there may be occasions when an interpreter is required for
civil proceedings.
3.1.3
Spoken language Interpretation Services are required to be provided by qualified and
experienced personnel to interpret a wide range of languages. The aim of the Services is to
arrange interpreting facilities, as and when required for accused persons and others, when
instructed to do so by SCS.
3.1.4
SCS premises are located across the length and breadth of Scotland, from Lerwick in the
north to Stranraer in the south-west. However the bulk of court business is carried out at the
courts in Edinburgh and Glasgow and in the central belt of Scotland.
3.1.5
The COPFS also has responsibility for instructing interpreting services for prosecution
witnesses, and for the translation and transcription of style documentation, tapes and other
forms of electronic media in the course of case preparation for court. In addition, with the
increase in cross border liaison in relation to the investigation and prosecution of crime and
victim awareness, there is a developing requirement for the translation and transcription of
both court documentation and correspondence for issuing to individuals and to foreign
prosecution agencies. Some of this can be sensitive in nature. In relation to interpreting
requirements, the police provide an assessment of communication and language needs in the
police report and advise the Procurator Fiscal if interpreting services are required.
3.1.6
Whilst there is a heavy emphasise on the requirements of our “legal” collaborative partners,
predominantly the Scottish Court Service (SCS), the Crown Office and Procurator Fiscal
(COPFS), as well as Scottish Legal Aid Board (SLAB) and Scottish Children's Reporter
Administration (SCRA); other Scottish central government organisations will make use of the
services.
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April 2009
3.2
INTERPRETERS
3.2.1
The Authority requires interpreting services in a wide range of spoken languages. A schedule
showing language use in the period 2008/9 is included at Annex 1.
3.2.2
The Contractor shall provide a comprehensive Interpreting Service from English into most
languages and from those languages into English or other languages. The languages listed
at Annex 1 are those that have been most commonly required and Contractors need to give
an indication of their ability to provide service for those languages. Contractors may from
time to time be required to provide Interpreters able to interpret languages not on this list.
3.2.3
The Contractor’s staff delivering the Services must be suitably qualified and competent for the
Services they are to provide and have agreed to abide by the terms within the Code of
Conduct included in Annex 4 of this document. Information which they may acquire in
delivering the Services must be held in the strictest confidence.
3.2.4
Providing the qualifications and experience of the Interpreter meets our requirements, the
preferred option is that Contractors will supply interpreters who live in the area and can travel
most economically to the venue where the service will be delivered. It is anticipated that the
successful Contractor will have a “pool” of interpreters who live in or around the main centres
of population and are available within the agreed time frame to deliver the most frequently
needed languages as listed in Annex 1.
3.3
METHOD
3.3.1
For each assignment a letter of instruction will be issued (see example at Annex 6). This may
be as a follow-up to a telephone call in the case of short-notice requests.
3.3.2
A copy of the charges, where applicable, (copy summary complaint or copy indictment) will be
provided for each case. In the case of instructions for witnesses for case preparation, a copy
complaint or indictment may not be available in which case a description of the offences
which may make up a complaint or indictment will be provided.
3.3.3
For each interpreter provided for an assignment a statement (as referred to in paragraph 5
“Qualifications”) must be provided.
3.3.4
It is not intended that a copy of the Code of Conduct in Annex 4 will be issued each time an
interpreter is requested, however, every interpreter must have seen, read and signed a copy
of the Code of Conduct. The Contractor should store a copy of the signed Code of Conduct
as it may be required to be viewed at a later date.
3.3.5
On completion of each assignment the interpreter must complete the Interpreter Attendance /
Monitoring Form (see Annex 5). The interpreter must sign the declaration that they have read
and understood the Code of Conduct and that the fees submitted are as per the Framework
Agreement.
3.4
DELIVERY
3.4.1
Collaborative Partners will aim to give a minimum of two weeks written notice in instructing an
interpreter, but such a period cannot be guaranteed. There will be some cases where short
notice, 24 hours or same day, requests for services will be necessary.
3.4.2
Requests for the Services may come via a telephone call followed up by a written request
from staff at the Collaborative Partners offices, or by a written request from collaborative
partners’ staff. A member of staff will notify the Contractor of the language required, the name
of the individual requiring an interpreter, and the date, time and venue of where the Interpreter
is to attend. The Contractor must confirm within 24 hours of receiving the call the name,
qualifications and experience of the Interpreter who will attend. Upon arrival the Interpreter
Schedule B-4
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April 2009
must report to the Reception point where a member of Collaborative Partners e.g. SCS staff
will take their name and the name of the client.
3.4.3
The Contractor will provide a 24 hour, 7 days a week reservation line for receiving short
notice requests e.g. requests made by the Police on behalf of one of the Collaborative
Partners.
3.5
SCOPE OF LANGUAGES AND LOCATION
3.5.1
Please complete the table in Annex 1 indicating the languages covered by your offer and the
number of employees who would be available for each language.
3.5.2
State clearly which courts/offices/areas you can service by placing the number associated
with the court (see Annex 2) in the column.
3.5.3
Please also indicate the number of such employees who possess a Diploma in Public Service
Interpreting (DPSI)(Scottish Legal Option). Details of employees who hold a qualification felt
to be an equivalent to a DPSI should be supplied as part of Additional Information within this
tender specifying the qualification and number of employees in possession of such.
3.5.4
The languages currently most commonly requested by SCS are indicated in bold; this
information is for reference only and does not indicate future requirements.
Contractors are required to keep up to date regarding other nationalities / languages that are
or will become more of a demand (e.g. change of Government policy on immigration, intakes
of refugees into the region etc).
3.5.5
Within the delivery arrangements outlined above, the Contractor should ensure that the
allocation of an interpreter to deliver the Services fully takes account of the nationality, ethnic /
religious background, gender orientation and health considerations of both the Interpreter and
the Collaborative Partner client so as to avoid the possibility of conflict. The Contractor should
include information when proposing an interpreter that this has been considered, so as to
avoid the possibility of this or any other type of conflict.
3.6
TRANSLATION AND TRANSCRIPTION SERVICES
3.6.1
The Contractor shall provide a comprehensive translation and transcription service from
English into most languages and from those languages into English or other languages. The
languages listed at Annex 1 are those most commonly required and Contractors need to give
an indication of their ability to provide service for those languages.
3.6.2
The translation and transcription service provided will include:
a.
b.
c.
d.
e.
3.6.3
Text to text
Speech (audio) to text including tape recordings and other electronic media, audio
and video, to text
Text to speech (audio) – including tape recordings and other electronic media, audio
and video
Braille – or other tactile or touch formats
The Contractor will provide a service which will be available between 8am – 6pm Monday to
Friday of each week and on bank holidays if required. The service will have a single access
Gateway for all customer organisations. The computer software to be used must be agreed
with the Collaborative Partner and updated as necessary to ensure effective service
provision. (Note computer software needs to be secure for electronic transfer of court
documents).
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3.6.4
All interpreters, translators and transcribers carrying out interpreting assignments translation
and transcription work must have permission to work in the UK.
3.6.5
For translation and transcription, the Contractor will be required to provide the following five
levels of turnaround time (one of which levels will be selected by the Collaborative Partner for
each individual order);
a.
24 hours
b.
48 hours
c.
Three working days
d.
Five working days
e.
Ten working days
In some cases there may be a request for services to be provided within 24 hours i.e. same
day delivery.
3.6.6
It is envisaged that occasionally there will be requirements for large scale work that cannot be
fitted within these timescales: for example, a 500 page document to be transcribed and
translated, involving design work.
3.6.7
The Collaborative Partner will specify the nature of the service required, for example:
a.
Whether an exact or loose transcription or translation is required (in the majority of
instances, as the documentation will potentially be required for court proceedings, an exact
translation and/or transcription will be required);
b.
Whether a specialist translation is required, for example technical, scientific, legal,
and medical or similarly specialist category;
c.
Whether there is a design, illustration or type setting requirement;
d.
Whether proof-reading is required;
e.
Whether experience, knowledge, or command of specialist terminology of the subject
area is required;
f.
Whether the work carried a classified security rating;
g.
Whether there are any partiality or conflict of interest considerations; and
h.
Whether there is a localisation issue, including whether information is culturally
sensitive, appropriate to a wide range of reading levels, or too colloquial or academic.
3.6.8
Material to be translated and transcribed will include but not be limited to the following types:
a.
b.
c.
d.
e.
f.
Court documentation, including, but not exclusively, statements, summonses,
complaints, copy indictments
Departmental websites
Publications
Forms and leaflets
Posters
Press advertisements
Schedule B-6
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g.
h.
i.
j.
3.6.9
Ref: 138244
April 2009
Correspondence to and from customers and the general public, both within and
outwith the UK
Correspondence and other court related documentation from EU and other
Governments, their courts and prosecution authorities
Policy papers from EU and other Governments
Transcripts of Digital TV Channels
The Authority intends to carry out an independent review on up to 2% of all translations and
transcriptions and the results of these reviews will be submitted to the relevant user. This
information will be made available to the contractor at the regular management meetings.
3.6.10 Where required, translations and transcriptions will be completed by a UK-based translator or
transcriber.
3.6.11 The Contractor is required to maintain consistency of style and terminology using available
electronic media as appropriate and available for the purpose. The Contractor should aim to
use this to reduce translation spend and improve timescales on pro-forma letters and
frequently repeated documents. The Contractor will ensure that maximum benefits are
achieved by the Collaborative Partner as a result of this approach and will ensure that there
are reduced costs as there is no need to pay again for standard text which has already been
translated. Contractors must apply an appropriate discount in relation to matched or repeated
text, and will identify at the time of requisitioning documents to which the discounting will
apply. Contractors should aim to improve quality and consistency and speed up the
translation process.
3.7
Ancillary Services
3.7.1
In addition to normal translation and transcription services, the Contractor will be required to
provide as required:
a.
b.
c.
d.
e.
f.
g.
3.8
Proofreading
Typesetting
Artwork
Terminology advice
Adaptation of translated text to the needs of the target audience
Post editing
Checking of printed proofs
Additional Requirements
a.
An interpreting, translation and transcription service for languages other than those
listed at Annex 1.
b.
A single point of contact for all users of the service;
c.
A service for receiving and processing requests from individual Collaborative Partners
and for opening accounts for and issuing invoices to each of those individual
business units;
d.
Provision for moving to electronic invoicing at the outset of or during the term of the
Contract;
e.
A standard order form, the format to be agreed with the Authority;
f.
An effective, efficient, and economic process for the transmission of material between
the ordering point and the Contractor. This must make maximum use of electronic
communication technology;
Schedule B-7
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g.
Ref: 138244
April 2009
A Help-Desk facility to provide assistance to customers, information on ordering
procedures, and advice and guidance on translation and transcription questions.
3.9
Electronic Transfer of Documents
3.9.1
Contractors will make maximum use of electronic means for the transfer of documents where
feasible. Contractors will achieve this using a variety of technologies, media and methods
(such as internet, e-mail, fax, or other electronic means, as well as postal or courier services),
The Authority will require differing transmission media and in most cases the option to use
any or all available media, including procedures and delivery means for transmitting large
documents must be available. Contractors should ensure they address the issues of (i)
security and (ii) typeface for non-western European languages. For reasons of security,
postal or courier services may be excluded from acceptable use.
3.9.2
The Contractor shall agree to the detail on the transfer of documents with Collaborative
Partners during the implementation period.
3.9.3
There will be occasions when the transfer of documents by normal electronic means will not
be appropriate: for example, where security or confidentially is an issue.
3.9.4
Computer software needs to be secure for electronic transfer of court documents.
4.
QUALITY
4.1
To protect the interest of the Collaborative Partners and their customers, it is imperative that
the quality of service provided is of the highest order. To this end the Contractor must be able
to demonstrate a strong commitment to quality. The Contractor will provide details of their
quality plan to Collaborative Partners and this will set out the steps to be taken to ensure
delivery of the required level of performance. Regular management meetings will take place
to ensure smooth start up and continued successful operation of the Contract.
4.2
Key areas in respect of quality will be:
h.
i.
j.
k.
l.
m.
n.
Quality plan;
Internal systems and procedures;
Quality of resources including sub-contracted translators and transcribers;
Quality of monitoring, reporting and corrective actions including measuring user
satisfaction, provision of a complaints mechanism, and a process for dispute
resolution;
Quality of induction of users
Continuous improvement strategy
Independent quality measurement tools employed e.g. EFQM, IIP, BS, etc.
5.
QUALIFICATIONS AND EXPERIENCE
5.1
The Contractor must ensure that there is sufficient level of trained and competent staff to
deliver the services.
Contractors must ensure that those interpreters, translators and
transcribers to be used under the Framework meet the necessary qualification standards and
other requirement. The Authority may ask for details of each of the interpreters, translators
and transcribers who will be delivering the service once a contract has been awarded. Details
requested may include level of experience, any experience in court work, training &
qualifications and languages spoken.
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5.2
Interpreters should hold the **Diploma in Public Service Interpreting (Scottish legal option) or
its equivalent and who have recent experience of consecutive and simultaneous interpreting
in the criminal court context.
5.3
Translators should hold the the Diploma in Translation (DipTrans).
5.4
Where a spoken language interpreter, who does not have the required formal qualifications as
noted in the preceding paragraph** or who has little or no court experience, is assessed and
recommended to undertake the work, the Contractor must provide a full written report of the
basis of that assessment and recommendation. A record must be kept of the efforts made to
obtain a suitably qualified interpreter and explaining the reasons for engaging the interpreter
who was provided by the service. In every case the Contractor must supply a statement
detailing:
a. The qualifications and experience of the interpreter recommended
b. The basis of the Supplier’s assessment of the interpreter, and
c. Why the Supplier considers the interpreter to be suitable for the assignment
5.5
The report must be submitted in advance of the assignment and for each court appearance.
The Contractor shall ensure the currency of interpreter’s disclosure certificates for the period
of the contract.
5.6
The Contractor will ensure that interpreters, translators and transcribers (including freelance
interpreters, translators and transcribers) shall:
5.7
a.
Be fully qualified in the languages they interpret, translate or transcribe, with a
specialism in any specialist terminology, current idioms and dialects:
b.
Maintain and develop their command of English and the other language(s) they
interpret, translate or transcribe.
c.
Have an understanding of the particular subject on which they are working.
There may be some cases due to the complexity or sensitivity that a higher level of
qualification is required, for example:





Educated to degree level or satisfactory equivalent
Minimum of 3 years professional interpreting or translation experience
Recognised post-graduate qualification in interpreting or translation
Provision of two references or details of referees
Satisfactory completion of a test translation
If and when this is required Contractors will be notified in the purchase order form.
6.
HOURS OF WORK
6.1
Courts sit every week-day from Mondays through to Fridays. Witnesses who are cited to
attend at court must arrive no later than 10.00am on the day of the citation and are required to
wait until their case is called. Most court business is conducted between the hours of
10.00am and 5.00pm each day although local practices may vary. Occasionally courts will
sit into the evening. Witnesses or bereaved families may also be asked to attend at the
office of a Procurator Fiscal between the hours of 9.00am and 5.00pm. Courts can be
convened on rare occasions at the weekend. Accordingly provision of interpreting services,
even in the remoter parts of the country distant from the central belt, must be able to be
accommodated within the general working hours of 8.00am and 6.00pm – and outwith these
hours if so instructed. Courts and The Procurators Fiscals offices observe 10 public holidays
per year. Whilst the bulk of the interpreting for SLAB will take place in solicitors’ offices during
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normal working hours, there may a requirement for an interpreter where a solicitor is required
to visit a client in custody/hospital, etc during the night or at weekends.
6.2
The Contractor will ensure that the Interpreter will be available from the planned start time
until discharged by the representative of the Collaborative Partner, i.e. until the case on which
he has been instructed has been concluded.
7.
SECURITY
7.1
Collaborative Partners may require different security procedures to be carried out prior to an
individual taking up any assignment. Additional costs, incurred as a result of carrying out the
required security procedures, will NOT be borne by the Collaborative Partner.
7.2
Disclosure Scotland is a service provided by Scottish Ministers to manage and operate the
Disclosure service in Scotland as provided for in part V of the Police Act 1997. Collaborative
Partners may require Contractor’s staff to have gone through Standard Disclosure prior to
taking up assignment. This will be notified to the Contractor when the Collaborative Partner
orders services under the Framework Agreement. Standard Disclosure provides a criminal
records certificate which displays records of both spent and unspent convictions. The
Collaborative Partner must have sight of a valid original certificate prior to staff being allowed
access to the Collaborative Partners’ premises. Disclosure certificates are valid for one year
from date of issue.
7.3
All interpreters, translators or transcribers involved in the criminal justice process must be
vetted to the level of Standard Disclosure, via Disclosure Scotland. However, interpreters,
translators or transcribers vetted to a higher level may be required in cases of complexity or
sensitivity. In particular, but not exclusively in relation to translation and transcription
requirement, there may require to be an enhanced security clearance of the proposed
interpreter, translator or transcriber.
7.4
When a Disclosure Certificate is first obtained, a contracted Interpreting Agency must notify
the nominated contact at the collaborative partner HQ should any convictions or nonconviction information appear on the Disclosure Certificate. [The Collaborative Partner will
then make a decision as to whether the individual concerned may be engaged as an
interpreter with them.] If at any time a contracted Interpreting Agency becomes aware that an
interpreter is convicted of any offence then the contracted Interpreting Agency must notify the
nominated contact at the collaborative partners HQ.
7.5
Costs for this must be borne by the Contractor. The Authority accepts no liability for costs
incurred in the process of obtaining such disclosure certification. In certain particularly
sensitive cases,
7.6
The successful Contractor(s) shall ensure the currency of interpreter’s disclosure certificates
for the period of the contract.
7.7
The Contractor must provide a secure and confidential translation facility. Contractors shall
ensure that they have sufficient safeguards and measures in place to deal with materials
carrying a security or confidential classification and otherwise sensitive documents, including
but not limited to IT security procedures.
7.8
Translators and transcribers used for security classified or sensitive documents are to be
vetted and the security credentials of these translators and transcribers shall be notified in
advance in writing to the customer before relevant work commences.
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8.
LOCATIONS
8.1
The justice system has approximately 52 locations throughout Scotland.
locations are at Annex 2.
8.2
There are potentially 70+ other Collaborative Partners that will be able to call off against this
contract. Details of these can be found at Annex 3.
9.
MANAGEMENT INFORMATION REQUIREMENTS
9.1
The Contractor shall maintain appropriate management information systems and will prepare
and submit monthly reports to the Collaborative Partner’s Contract Manager. Such reports
shall be tailored to show only information that is relevant to that particular Collaborative
Partner. A monthly report which consolidates information for all Collaborative Partners shall
be submitted to CGCoPE’s Strategic Contract Manager. Reports should be submitted to the
appropriate individual with 15 working days of the end of each month. Such management
information shall include, as a minimum, the following details:
Details of the




organisation;
department;
location;
client contact;
a.
The number of items of work undertaken
b.
The value of work done by item and in aggregate
c.
The language(s) interpreted translated and transcribed per item and in aggregate
d.
Any outstanding settlements
e.
The performance standards
f.
Turn around time achieved
g.
Complaints received from customers about the service and resolutions achieved.
h.
Details of each instance where the Contractor has failed to supply the service required
with detailed reasons for the failure.
9.2
The exact format and style of the reports shall be agreed with each of the Collaborative
Partners after the award of the Contract.
9.3
The Contractor shall monitor variations in the proportion of languages interpreted and
translated, and advise the Strategic Contract manager of any variations in excess of 25% in
any given quarter.
9.4
The Contractor is expected to work with the Collaborative Partners, and adjust reports as
required, throughout the duration of the Contract.
9.5
The Contractor is expected to work with the Collaborative Partners, when required, to provide
information relevant to Freedom of Information requests, Parliamentary Questions or
Ministerial Correspondence.
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9.6
The Collaborative Partner will encourage the use of innovative practices, which may include
but will not be restricted to, dashboard style reporting, security protected online management
information systems, or processes which support sustainable development and the Scottish
Ministers’ ‘Greener Scotland’ strategic objective.
9.7
Quarterly review meetings with the CGCoPE Strategic Contract Manager should focus on
continuous improvements and the development of best practice across all Collaborative
Partners, including the numbers of employees who have achieved a greater degree of
certification, such as DPSI during the period.
9.8
The Contractor will create and carry out a biannual survey of Contract users to gauge levels
of satisfaction with the Contract. Survey findings should be shared with both Collaborative
Partner Contract Managers and the CGCoPE Strategic Contract Manager, and should be
used as a basis from which to ensure continuous improvement, address any concerns that
are identified and highlight successes and best practice.
9.9
The Contractor shall maintain appropriate management information systems to monitor their
own performance against agreed services levels. Information will be used to prepare a
monthly report of the Contractors performance, to be submitted to the Collaborative Partner’s
Contract Manager. Such reports shall be tailored to show only information that is relevant to
the specific organisation.
10.
COMPLAINTS
10.1
Complaints of any nature surrounding the performance of the Contract must be
acknowledged by the Contractor within 2 working days. The Contractor is required to
maintain a full record of all complaints raised, the escalation within its own organisation, any
response provided and the resolution status.
10.2
The Contractor shall operate a clear written protocol, as approved by the Authority, for
handling complaints timeously and effectively.
10.3
The Contractor will maintain an efficient system to record, handle and resolve complaints
relating to service delivery. This system should allow for the identification and tracking of
particular complaints from initiation to resolution. Details of such complaints and proposed
and/or completed corrective action will be reviewed at regular review meetings
11.
CONTRACT MANAGEMENT
11.1
The Contractor will appoint a suitable Account Manager to liaise with CGCoPE’s Strategic
Contract Manager. Any / all changes to the terms and conditions of the Contract will be
agreed in writing between CGCoPE’s Strategic Contract Manager and the Contractor’s
appointed representative.
11.2
The Contractor will ensure that there will be dedicated resources to enable the smooth
running of the Contract and will provide a clear plan of contacts at various levels within their
organisation. Some Collaborative Partners may look to migrate to this Contract as and when
their current contractual arrangements expire. The Contractor will, where necessary, assign
additional personnel to this Contract to ensure agreed service levels are maintained and to
ensure a consistent level of service is delivered to all Collaborative Partners.
11.3
In addition to regular meetings with CGCoPE’s Strategic Contract Manager, the Contractor is
expected to develop relationships with nominated individuals within each Collaborative
Partner to ensure that the level of service provided on a local basis is satisfactory. Where
specific problems are identified locally, the Contractor will attempt to resolve such problems
with the nominated individual within that organisation. The CGCoPE Strategic Contract
Schedule B-12
Restricted – Contracts
Ref: 138244
April 2009
Manager will meet regularly with the Collaborative Partner’s Contract Manager, and where
common problems are identified, it will be the responsibility of the Contractor to liaise with the
Strategic Contract Manager to agree a satisfactory course of action. Where the Contractor
becomes aware of a trend that would have a negative effect on one or more of the
Collaborative Partners, they should immediately notify the Strategic Contract Manager to
discuss corrective action.
11.4
Regular meetings will be held between the CGCoPE Strategic Contract Manager and the
Contractor's representative to review the performance of the Contract against the agreed
service levels.
12.
SERVICE LEVELS
12.1
Service Levels are the levels of performance which the Contractor is required to meet in his
performance of this Contract. Service Credits are deductions from the sum paid to the Contractor for
the services provided when the Contractor has failed to meet the levels of performance required by
the Authority. Service Levels and Service Credits can be found at Annex 7 to Schedule B.
12.2
The Contractor shall provide a report on Service levels and service credits within 5 days after
the end of the calendar month and will be an item for discussion at the Quarterly Meeting.
13.
INVOICING/ORDER PLACEMENT PROCEDURES
13.1
Charges are to be based on the agreed rates for the Contract which are detailed in Schedule
C – Pricing Document.
13.2
The Contractor must have the ability to present invoices either weekly or monthly in arrears
as per the requirement of each Collaborative Partner. At the commencement of the Contract,
the Contractor will liaise with each Collaborative Partner’s Contract Manager to ascertain any
specific requirements of their organisation. This may include, but is not limited to, electronic
consolidated invoicing or invoicing by cost centre. Invoices must clearly identify the cost
centre or purchase order number – where applicable – and show the name(s) of Interpreter,
provided, hours charged for and the rate(s) charged. The Collaborative Partner shall not be
responsible for any delay in payment of the invoice where it does not contain the agreed
information required by the Collaborative Partner.
13.3
The central government sector is implementing e-commerce solutions. As a result,
Collaborative Partners may look to place purchase orders using e-procurement systems (e.g.
eProcurement Scotland (ePS)). The Contractor must be willing to work with Collaborative
Partners to support e-commerce solutions which will encompass:




methods of placing orders;
purchase order receipt and processing;
the completion of timesheets; and,
billing or payment options to facilitate consolidation and automation of invoices.
13.4
The ePS service is enabling the entire Scottish public sector, including central government,
local government, tertiary education and the NHS, to achieve the cost savings and
efficiencies of eProcurement. It is a fully hosted and managed 24 x 7 eProcurement service
which supports the full purchase to pay cycle, providing a range of services including esourcing (electronic tendering and auctions) and transactional purchase to pay solutions.
ePS was procured by the Scottish Government for the whole of the public sector in Scotland
to use. The service is provided by CapGemini UK using Elcom’s technology platform. A
national eProcurement programme team manage the roll out of the service.
13.5
ePS has already been rolled out to many of Scotland’s central government organisations and
this process will continue to be rolled out (please refer to Annex 8 of this Schedule for
organisations on ePS at the time of writing). However, it should be noted that ePS has not
Schedule B-13
Restricted – Contracts
Ref: 138244
April 2009
been mandated and as a result there may be a need for the Contractor to work with other
eProcurement platforms. The Contractor is expected to work with Collaborative Partners to
support and enable their chosen eProcurement route and assist in the desire to move towards
electronic invoicing.
13.6
The underlying objective of the ePS service is to catalyse large scale change in the conduct
of public sector procurement in Scotland and to fully support Scottish Ministers’ intention of
making Scotland the best country in the world for suppliers to do business with Government.
The service is designed to allow implementation in accordance with local needs and to allow
local choice over which suppliers are available to users. The service is therefore designed to
support transactions with any supplier, from Small-Medium Sized Enterprises (SMEs) to
multinationals.
13.7
ePS is an approach to public sector procurement that delivers rapid, sustainable and
significant benefits to participating organisations. ePS drives forward commitment to public
sector excellence, focuses on achieving the best value for government, for business and the
people of Scotland. There are two types of benefits for suppliers:
13.8
Transactional Benefits





a common technical standard for interfaces across the public sector for catalogues, orders
and payment mechanisms;
access to a broader market;
development of eCommerce capabilities;
less requirement for credit control and bad debt chasing; and,
significantly reduced return rate because of misunderstood orders.
13.9
Business Benefits

the service has been established with the aim of addressing some long standing issues in the
conduct of public sector procurement which has not always respected the needs of business
and often puts bidders to unnecessary cost and effort. The effects of this are particularly
acute for SMEs.
13.10
For more information on the ePS service, please refer to www.eprocurementscotland.com
13.11
Supplier eEnablement is the process of enabling suppliers to conduct business electronically
through ePS. A clear and consistent approach is used by the Programme in the eEnablement
of suppliers. The consistency ensures a professional, standard approach, removing
duplication of effort and mixed messages. There are a number of different options available
to suppliers in the provision of content, transmission of orders and payment of
goods/services:
13.12
Content Options

eCatalogue – Simple to create, using a standard Excel template to detail products, pricing,
United Nations Standard Products and Services Code (UNSPSC), images etc.

Punch Out – Where a transactional website has already been developed by the supplier, ePS
will connect to this website allowing users to create a shopping basket and bring back the
details to complete the requisition within ePS.

Dynamic Document – A dynamic document shows visual representation of actual product, for
example, a business card.

eForm – This is a “Request Form” that allows a user to describe / specify needs more closely
in freeform text.
Schedule B-14
Restricted – Contracts
Ref: 138244
April 2009

Blanket Order – Used predominantly for “call off” or “framework” agreements as it allows
users to call off amounts from a pre-defined purchase order.

Non Catalogue – Allows users to enter free-text requisitions where none of the above content
options are available.
13.13
Connection Options

Post – A paper purchase order is produced by ePS and posted to the supplier.

Fax – ePS creates an electronic fax purchase order that is sent automatically to the supplier.

E-mail – ePS produces an e-mail purchase order that is automatically sent to the supplier’s email inbox.

Electronic Date Interchange (EDI) – ePS sends a file / purchase order through EDI to the
supplier’s back office.

cXML – ePS sends a cXML file to the supplier’s back office.
13.14
Payment Options

Paper Invoice – Supplier submits a paper invoice to the organisation as standard for each
purchase order received.

Embedded Purchase Card – This payment option allows the supplier to charge for the cost of
the goods/services provided to a VISA Government Procurement Card (GPC) belonging to a
buying organisation. The supplier will receive payment from VISA therefore negating the
need to provide an invoice to the buying organisation.

Consolidated Electronic Invoice – Supplier submits a single invoice covering multiple
purchase orders in an electronic file.

Self-Billing – Once the Goods Received Note (GRN) has been entered on ePS, a payment
instruction is automatically sent to the finance system to make payment to the supplier for the
goods / services received.
13.15
Electronic Invoices – Supplier submits an electronic invoice directly to ePS or a finance
system.
13.16
The Contractor is required to work with Collaborative Partners and the Strategic Contract
Manager in the promotion of process efficiencies. These could include, but are not limited to:
online ordering; electronic or web-based timesheets; electronic consolidated invoices and
other innovations suggested by the Contractor. However, due to the nature of this
collaborative procurement, the Collaborative Partners will be at different stages of automation.
Accordingly, the Contractor should be able to provide ‘traditional’ forms of communication,
such as, order via telephone and facsimile, paper timesheets and invoices.
14.
CONTINUOUS IMPROVEMENT
14.1
The Contractor will implement a system that delivers continuous improvement over the
contract period. By continuous improvement, it is meant that improvements are to be
delivered for one or more of the following outputs on an ongoing basis:


reduction in whole life costs to the Authority;
quality (reliability, delivery etc.);
Schedule B-15
Restricted – Contracts
Ref: 138244
April 2009



user satisfaction;
specified contract services levels;
qualifications of its employees.
14.2
Continuous improvement will be monitored by the CGCoPE Strategic Contract Manager in the
regular contract reviews with the Contractor.
14.3
The Contractor will implement a Continuous Professional Development plan to develop the
quality and experience of their interpreters.
15.
TRANSITIONAL ARRANGEMENTS
15.1
The Contractors will be expected to assume responsibility for Interpreting, Translation and
Transcription Services commencing on 13 July 2009 for all requirements provided under this
contract.
15.2
Those organisations with their own contracts will continue to use these arrangements, at least
in the short term. CGCoPE and the Contractor will work together to devise a programme of
visits to those organisations with the intention of switching to this contract. Contractors should
be aware, however, that such a switch is entirely the choice of the organisation.
16.
TRANSITION AFTER EXPIRY
16.1
The Contractor shall as part of the services, and no later than 2 months prior to the expiry of
the Contract term, or upon the Authority serving notice to the Contractor, agree an exit
strategy with the Strategic Contract Manager for the smooth and agreed transition of work,
documents and information to the Authority, or any subsequent third party nominated by the
Authority. The exit strategy shall provide details of all procedures and activities necessary for
a seamless transition of responsibility from the Contract. The exit strategy shall include a full
review of the status of the Contract and shall provide practical guidance and steps to be taken
by both the Authority and the Contractor to ensure that costs and disruption to both the
Authority and Collaborative Partners are minimised.
16.2
The Contractor shall ensure that any material provided by, or paid for by the Authority, is
returned within 14 calendar days of such Contract expiry or date of termination.
16.3
The Contractor and the Authority shall act in accordance with the exit strategy in the event of
expiry, or early termination, of the Contract.
17.
TRAVEL AND SUBSISTENCE
17.1
The Contractor must provide an interpreter from within a 70 mile radius of the place of
assignment, unless prior written approval is obtained from the Collaborative Partner. If the
Collaborative Partner agrees, then additional and relevant travel and subsistence costs may
be claimed in accordance with Annex 1 to Schedule C. All hourly rates quoted should
therefore include all travel expenses up to the first 70 miles
17.2
The Contractor should note that prior written approval may be given in the Purchase Order
Form where the assignment is in a particular rural location.
17.3
Where the Contractor has received an urgent request for services by telephone in accordance
with clause 3.4.2 or 3.4.3 above, approval for any travel in excess of the 70 mile radius is
automatically given if required.
Schedule B-16
Annex 1 to Schedule B
LANGUAGES COVERED BY
YOUR OFFER
(Please tick)
NUMBERS OF INTERPRETERS/
TRANSLATORS/
TRANSCRIBER AVAILABLE
LANGUAGE
Afrikaans
Akan
Albanian
Alcholi
Amharic
Arabic
Armenian
Azerbaijani
Bahdini
Balochi
Bantu
Basque
Belarusian
Bengali
Bete
Bosnian
Bulgarian
Burmese
Cantonese
Chinese
Creole
Croatian
Czech
Danish
Dari
Dinka
Dutch
Egyptian
Estonian
Farsi (Afghan)
Farsi (Persian)
Finnish
Flemish
French
Schedule B, Annex 1-1
Annex 1 to Schedule B
LANGUAGES COVERED
BY YOUR OFFER
(Please tick)
NUMBERS OF INTERPRETERS/
TRANSLATORS/
TRANSCRIBERS AVAILABLE
LANGUAGE
Gan
Ghanaian
Georgian
German
Greek
Gujarati
Gurmukhi
Hakka
Hausa
Hebrew
Hindi
Hungarian
Icelandic
Igbo
Indonesian
Italian
Irish Gaelic
Japanese
Kannada
Kazakh
Kikongo
Kikuyu
Kinyarwanda
Kisii
Kongo
Korean
Krio
Kurdish(Sorani)
Kurdish (Kurmanji)
Kyrgyz
Laotian
Latvian
Laur
Lingala
Lithuanian
Luganda
Luo
Lutora
Schedule B, Annex 1-2
Annex 1 to Schedule B
LANGUAGES COVERED
BY YOUR OFFER
(Please tick)
NUMBERS OF INTERPRETERS/
TRANSLATORS/
TRANSCRIBERS AVAILABLE
LANGUAGE
Macedonian
Malay
Malayalam
Maltese
Mandarin
Mandinka
Marathi
Mauritian-creole
Min
Mirpuri
Mongolian
Nepali
Norwegian
Papiamento
Pashto
Polish
Portuguese
Punjabi
Romany
Romanian
Russian
Scottish Gaelic
Serb-Croat
Seychelles-Creole
Shona
Sinhalese
Slovak
Slovenian
Somali
Spanish
Swahili
Swedish
Sylheti(Bengali)
Tagalog
Tajik
Tamil
Telugu
Thai
Schedule B, Annex 1-3
Annex 1 to Schedule B
LANGUAGES COVERED
BY YOUR OFFER
(Please tick)
NUMBERS OF INTERPRETERS/
TRANSLATORS/
TRANSCRIBERS AVAILABLE
LANGUAGE
Tibetan
Tigrinya
Twi
Turkish
Turkmen
Ukrainian
Urdu
Uzbek
Vietnamese
Welsh
Wolof
Wu
Xiang
Yoruba
Yiddish
Zulu
Schedule B, Annex 1-4
Annex 2 to Schedule B
Scottish Court service - Locations
NO.
ADDRESS
NO.
SHERIFF CLERK'S OFFICE
1
2
3
SHERIFF COURT HOUSE
SHERIFF CLERK'S OFFICE
27
5
6
SHERIFF COURT HOUSE
CASTLE STREET
LOCHMADDY
ABERDEEN
NORTH UIST
AB9 1AP
PA82 5AE
SHERIFF CLERK'S OFFICE
SHERIFF CLERK'S OFFICE
SHERIFF COURT HOUSE
28
SHERIFF COURT HOUSE
WATERGATE
LEWIS STREET
KIRKWALL
STORNOWAY
ORKNEY
ISLE OF LEWIS
KW15 1PD
PA87 2JF
SHERIFF CLERK'S OFFICE
SHERIFF CLERK'S OFFICE
SHERIFF COURT HOUSE
29
SHERIFF COURT HOUSE
KING ERIK STREET
FERRY ROAD
LERWICK
DINGWALL
SHETLAND
IV15 9QX
SHERIFF CLERK'S OFFICE
4
ADDRESS
SHERIFF COURT HOUSE
SHERIFF CLERK'S OFFICE
30
SHERIFF COURT HOUSE
DUNNOTTAR AVENUE
HIGH STRET
STONEHAVEN
TAIN
AB3 2JH
IV19 1AB
SHERIFF CLERK'S OFFICE
SHERIFF CLERK'S OFFICE
SHERIFF COURT HOUSE
31
SHERIFF COURT HOUSE
THE CASTLE
BRIDGE STREET
INVERNESS
WICK
IV2 3EG
KW1 4AJ
SHERIFF CLERK'S OFFICE
SHERIFF CLERK'S OFFICE
SHERIFF COURT HOUSE
32
SHERIFF COURT HOUSE
HIGH STREET
CASTLE STREET
FORT WILLIAM
DORNOCH
PH33 6EE
IV25 3FD
Schedule B, Annex 2-1
Annex 2 to Schedule B
SHERIFF CLERK'S OFFICE
7
SHERIFF COURT HOUSE
SHERIFF CLERK'S OFFICE
33
SOMERLED SQUARE
HIGH STREET
PORTREE
ELGIN
ISLE OF SKYE
MORAY
IV51 9EH
IV30 1BU
SHERIFF CLERK'S OFFICE
8
9
10
11
SHERIFF COURT HOUSE
SHERIFF COURT HOUSE
SHERIFF CLERK'S OFFICE
34
SHERIFF COURT HOUSE
LOW STREET
QUEEN STREET
BANFF
PETERHEAD
AB45 1AU
AB42 6TP
SHERIFF CLERK'S OFFICE
SHERIFF CLERK'S OFFICE
SHERIFF COURT HOUSE
35
SHERIFF COURT HOUSE
CHAMBERS STREET
COURT STREET
EDINBURGH
HADDINGTON
EH1 1LB
EH41 3HN
SHERIFF CLERK'S OFFICE
SHERIFF CLERK'S OFFICE
SHERIFF COURT HOUSE
36
SHERIFF COURT HOUSE
HIGH STREET
HIGH STREET
LINLITHGOW
PEEBLES
EH49 7EQ
EH45 8SW
SHERIFF CLERK'S OFFICE
SHERIFF CLERK'S OFFICE
SHERIFF COURT HOUSE
37
SHERIFF COURT HOUSE
CASTLEGATE
ALMONDVALE BOULEVARD
JEDBURGH
LIVINGSTON
TD8 6AR
SHERIFF CLERK'S OFFICE
12
SHERIFF COURT HOUSE
SUPREME COURT FOR SCOTLAND
38
PARLIAMENT HOUSE
ETTRCK TERRACE
HIGH STREET
SELKIRK
EDINBURGH
TD7 4LE
EH1 1RQ
Schedule B, Annex 2-2
Annex 2 to Schedule B
SHERIFF CLERK'S OFFICE
13
14
15
SHERIFF COURT HOUSE
SHERIFF CLERK'S OFFICE
39
SHERIFF COURT HOUSE
6 WEST BELL STREET
ST CATHERINE'S STREET
DUNDEE
CUPAR
DD1 9AD
KY15 4LX
SHERIFF CLERK'S OFFICE
SHERIFF CLERK'S OFFICE
SHERIFF COURT HOUSE
40
SHERIFF COURT HOUSE
TAY STREET
1/6 CARNEGIE DRIVE
PERTH
DUNFERMLINE
PH2 8NL
KY12 7HJ
SHERIFF CLERK'S OFFICE
SHERIFF CLERK'S OFFICE
SHERIFF COURT HOUSE
41
SHERIFF COURT HOUSE
TOWN HOUSE
WHYTECAUSEWAY
88 HIGH STREET
KIRKCALDY
ARBROATH
KY1 1XQ
D11 1HL
SHERIFF CLERK'S OFFICE
16
17
SHERIFF COURT HOUSE
SHERIFF CLERK'S OFFICE
42
SHERIFF COURT HOUSE
MARKET STREET
VIEWFIELD PLACE
FORFAR
STIRLING
DD8 3LA
FK8 1NH
SHERIFF CLERK'S OFFICE
SHERIFF CLERK'S OFFICE
SHERIFF COURT HOUSE
43
SHERIFF COURT HOUSE
MAIN STREET
MAR STREET
CAMELON
ALLOA
FALKIRK
FK10 1HR
FK1 4AR
SHERIFF CLERK'S OFFICE
18
SHERIFF COURT HOUSE
SHERIFF CLERK'S OFFICE
44
SHERIFF COURT HOUSE
1 NELSON STREET
GEORGE STREET
GREENOCK
DUNOON
PA15 1TR
PA23 8BQ
Schedule B, Annex 2-3
Annex 2 to Schedule B
SHERIFF CLERK'S OFFICE
19
20
21
22
23
24
SHERIFF COURT HOUSE
SHERIFF CLERK'S OFFICE
45
SHERIFF COURT HOUSE
ST JAMES STREET
CASTLE STREET
PAISLEY
ROTHESAY
PA3 2HW
PA20 9HA
SHERIFF CLERK'S OFFICE
SHERIFF CLERK'S OFFICE
SHERIFF COURT HOUSE
46
SHERIFF COURT HOUSE
CHURCH STREET
CASTLE HILL
DUMBARTON
CAMPBELTOWN
G82 1QR
PA28 6AN
SHERIFF CLERK'S OFFICE
SHERIFF CLERK'S OFFICE
SHERIFF COURT HOUSE
47
SHERIFF COURT HOUSE
ST MARNOCK STREET
ALBANY STREET
KILMARNOCK
OBAN
KA1 1ED
PA34 4AL
SHERIFF CLERK'S OFFICE
SHERIFF CLERK'S OFFICE
SHERIFF COURT HOUSE
48
SHERIFF COURT HOUSE
4 BECKFORD STREET
GRAHAM STREET
HAMILTON
AIRDRIE
ML3 6AA
ML6 6EE
SHERIFF CLERK'S OFFICE
SHERIFF CLERK'S OFFICE
SHERIFF COURT HOUSE
49
SHERIFF COURT HOUSE
24 HOPE STREET
HIGH STREET
LANARK
KIRKCUDBRIGHT
ML11 7NE
DG6 4JW
SHERIFF CLERK'S OFFICE
SHERIFF CLERK'S OFFICE
SHERIFF COURT HOUSE
50
SHERIFF COURT HOUSE
WELLINGTON SQUARE
LEWIS STREET
AYR
STRANRAER
KA7 1DR
DG9 7AA
Schedule B, Annex 2-4
Annex 2 to Schedule B
SHERIFF CLERK'S OFFICE
25
SHERIFF COURT HOUSE
SHERIFF CLERK'S OFFICE
51
SHERIFF COURT OF GLASGOW AND
BUCCLEUCH STREET
STRATHKELVIN
DUMFRIES
PO BOX 23
DG1 2AN
1 CARLTON PLACE
GLASGOW
G5 9DA
26
HIGH COURT OF JUSTICIARY
52
HIGH COURT
GLASGOW
OF
LAWNMARKET
JUSTICIARY BUILDINGS
EDINBURGH
SALTMARKET
EH1 1RQ
GLASGOW
JUSTICIARY
G1 5JU
CROWN OFFICE AND PROCURATOR FISCAL SERVICE - LOCATION
Office
Address
Atholl House, 84-88 Guild Street, AB11 6QA
Aberdeen
DX No. AB67
Airdrie
Sheriff Court, 87A Graham Street, ML6 6EE
DX No. 570417
Alloa
Sheriff Court FK10 1HR
DX No. 560437
Arbroath
Aitken House, 15 Hill Street DD1 1BR
DX No. 530443
Ayr
29 Miller Road KA7 2AX
DX No. AY21
Banff
Sheriff Court AB45 1AU
DX No. 521326
Schedule B, Annex 2-5
–
Annex 2 to Schedule B
Office
Address
Campbeltown
Sheriff Court PA28 6AN
Cupar
Sheriff Court KY15 4LS
DX No. 560553
Dingwall
Sheriff Court, Ferry Road IV15 9QX
DX No. 520587
Dumbarton
St Mary's Way G82 1NL
DX No. 500598
Dumfries
44 Buccleuch Street DG1 2AP
DX No. 580628
Dundee
Caledonian House, Greenmarket DD1 1QX
DX No. DD35
Dunfermline
Sheriff Court, Carnegie Drive KY12 7HW
DX No. DF19
Dunoon
Sheriff Court PA23 8BQ
DX No. 591657
Duns
Sheriff Court TD11 3DU
DX No. 581205
Edinburgh
29 Chambers Street EH1 1LD
DX No. 550315 Edinburgh 37
Elgin
Sheriff Court IV30 1BU
DX No. 520661
Falkirk
Mansionhouse Road, Camelon FK14LW
DX No. FA11
Forfar
Sheriff Court DD8 3LA
DX No. 530681
Schedule B, Annex 2-6
Annex 2 to Schedule B
Office
Fort William
Address
Sheriff Court PH33 6BR
DX No. 531404
Glasgow
10 Ballater Street, G5 9PS
DX No. 501557
Greenock/
Sheriff Court, Nelson Street PA15 1TR
Rothesay
DX No. GR20
Haddington
15 Lodge Street EH41 3DX
DX No. 540735
Hamilton
Cameronian House, 3/5 Almada Street ML3 0HG
DX No.HA7
Inverness
2 Baron Taylor's Street IV11QL
DX No. IN26
Jedburgh
Sheriff Court TD8 6AR
DX No. 581221
Kilmarnock
St Marnock Street KA1 1DZ
DX No. KK17
Kirkcaldy
Wing D, Carlyle House, Carlyle Road, Kirkcaldy, KY1 1DB
DX No. KY18
Kirkcudbright
2.
TEMPORARILY CLOSED -
REDIRECT TO DUMFRIES OFFICE
Sheriff Court DG6 4JW
DX No. 580814
Schedule B, Annex 2-7
Annex 2 to Schedule B
Office
Address
Kirkwall
Sheriff Court KW15 1PD
Lanark
Sheriff Court House, 24 Hope Street, ML11 7NE
DX No. 570835
Lerwick
Sheriff Court ZE1 0HD
Linlithgow
Stuart House, 181/201 High Street EH49 7EN
DX No. 570884
Lochmaddy
Sheriff Court HS6 5AE
Oban
Third Floor, Boswell House, Argyll Square PA34 4BD
DX No. OB9
Paisley
1 Love Street PA3 2DA
DX No. PA50
Perth
82 Tay Street PH2 8NN
DX No. PE31
Peterhead
70 St Peter Street AB4 6QD
DX No. 521375
Portree
Sheriff Court IV51 9EH
Selkirk/
Sheriff Court TD7 4LE
Peebles
DX No. 581013
Stirling
Carseview House, Castle Business Park FK9 4SW
DX No. ST16
Stonehaven
Sheriff Court AB39 2JD
DX No. 521026
Schedule B, Annex 2-8
Annex 2 to Schedule B
Office
Address
Stornoway
Sheriff Court Buildings, Lewis Street HS1 2JF
Stranraer
Sheriff Court DG9 7AA
DX No. 581259
Tain
11 Stafford Street IV19 1BP
Wick
Sheriff Court KW1 4AJ
25 Chambers Street, Edinburgh, EH1 1LA
Crown Office
Inspectorate of
Prosecutions for
Scotland
Victim Information
and Advice –
National Office
DX No. 540310 Edinburgh37
5th Floor, Corunna House, 29 Cadogan Street, Glasgow,
DX No. 512302
Caledonian House, Greenmarket, Dundee DD1 1QX
Schedule B, Annex 2-9
G17 1LP
Annex 3 to Schedule B
Collaborative Partner Office Locations
Organisation
Address
Accountant in Bankruptcy
1 Pennyburn Road, Kilwinning, Ayrshire, KA13 6SA
Accounts Commission for
Audit Scotland, 110 George Street, Edinburgh, EH2 4LH
Scotland
Advisory Committee on Sites of
Secretariat, c/o Scott Wilson, Resource Consultants, 232 Chester
Special Scientific Interest
Street, Edinburgh, EH3 7ET
Architecture & Design Scotland
Bakehouse Close, 146 Canongate, Edinburgh, EH8 8DD
Bord Na Gaidhlig (Gaelic
Darach House, Stoneyfield Business Park, Inverness, IV2 7PA
Language Promotion)
Building Standards Advisory
Scottish Building Standards Agency, Denholm House, Almond
Committee
Business Park, Livingston, EH54 6GA
Cairngorms National Park
14 The Square, Grantown-on-Spey, Morayshire, PH26 3HG
Authority
Caledonian MacBrayne Ltd
The Ferry Terminal, Gourock, PA19 1QP
Ardrossan
Armadale
Brodick
Ballycastle
Castlebay
Colintraive
Coll
Colonsay
Craignure
Dunoon
Fionnphort
Inverness
Kennacraig
Largs
Lochboisdale
Schedule B, Annex 3-1
Annex 3 to Schedule B
Lochmaddy
Mallaig
Oban
Port Ellen
Rothesay
Stornoway
Tarbert (Harris)
Tiree
Tobermory
Uig
Ullapool
Wemyss Bay
Communities Scotland
Highlander House, 58 Waterloo Street, Glasgow, G2 7DA
Thistle House, 91 Haymarket Terrace, Edinburgh, EH12 5HE
St James House, 25 St James Street, Paisley, PA3 2HQ
Endeavour House, 2nd Floor, Greenmarket, Dundee, DD1 4QB
Rex House, Bothwell Road, Hamilton, ML3 0DW
Urquhart House, Beechwood Park, Inverness, IV2 3BW
Johnstone House, 2nd Floor, 50-54 Rose Street, Aberdeen, AB10
1UD
52/66 Newmarket Street, Ayr, KA7 1LR
Festival Business Centre, 150 Brand Street, Glasgow, G51 1DG
Crofters Commission
Castle Wynd, Inverness, IV2 3EQ
Schedule B, Annex 3-2
Annex 3 to Schedule B
Crown Office & Procurator
1 Love Street, Paisley, PA3 2DA
Fiscal Service
Sheriff Court, Campbeltown, PA28 6AN
St Mary’s Way, Dumbarton, G82 1NL
Sheriff Court, Dunoon, PA23 8BQ
Sheriff Court, Nelson Street, Greenock, PA15 1TR
Boswell House, Argyle Square, Oban, PA34 4BD
St Marnock Street, Kilmarnock, KA1 1DZ
37 Carrick Steet, Ayr, KA7 1NS
Carseview House, Castle Business Park, Stirling FK9 4SW
Sheriff Court, Alloa, FK10 1HR
Mansionhouse Road, Camelon, Falkirk, FK1 4LW
44 Buccleuch Street, Dumfries, DG1 2AP
Sheriff Court, Stranraer, DG9 7AA
Carlyle House, Carlyle Road, Kirkcaldy, KY1 1DV
Sheriff Court, Cupar, KY15 4LS
Carnegie Drive, Dunfermline, KY12 7HW
93 West Nile Street, Glasgow, G1 2SH
Atholl House, 84-88 Guild Street, Aberdeen, AB11 6QA
Sheriff Court, Banff, AB45 1AU
Sheriff Court, Elgin, IV30 1BU
70 St Peter Street, Peterhead, AB42 1QB
Inverness, IV1 1QL
Sheriff Court, Ferry Road, Dingwall, IV15 9QX
High Street, Fort William, PH33 6EE
Sheriff Court, Kirkwall, KW15 1PD
Sheriff Court, Lerwick, ZE1 0HD
Sheriff Court, Lochmaddy, PA82 5AE
Sheriff Court, Portree, IV51 9EH
Schedule B, Annex 3-3
Annex 3 to Schedule B
Sheriff Court, Lewis Street, Stornoway, HS1 2JF
11 Stafford Street, Tain, IV19 1BP
Sheriff Court, Wick, KW1 4AJ
Cameronian House, 3/5 Almada Street, Hamilton, ML3 0HG
87A Graham Street, Airdrie, ML6 6DE
Sheriff Court, Lanark, ML11 7NE
29 Chambers Street, Edinburgh, EH1 1LB
Sheriff Court, Duns, TD11 3DU
10-12 Court Street, Haddington, EH41 3JA
Sheriff Court, Jedburgh, TD8 6AR
Stuart House, 181/201 High Street, Linlithgow, EH49 7EN
Sheriff Court, Selkirk, TD7 4LE
PO Box 39, Caledonian House, Greenmarket, Dundee, DD1 4QA
Aitken House, 15 Hill Street, Arbroath, DD11 1AQ
Sheriff Court, Forfar, DD8 3LA
82 Tay Street, Perth, PH2 8NN
Fisheries (Electricity)
Room 408A, Pentland House, Robbs Loan, Edinburgh, EH14 1TY
Committee
Marine Scotland
Marine Laboratory, PO Box 101, Victoria Road, Aberdeen, AB11 9DB
FRS Freshwater Laboratory, Faskally, Pitlochry, Perthshire, PH16
5LB
FRS FL Montrose Field Station, Inchbraoch House, South Quay,
Ferryden, Montrose, DD10 9SL
FRS ML Cultivation Unit, Marine Research Unit, Old Naval Base,
Mellon Charles, Aultbea, IV22 2JL
FRS FL Rearing Unit, Cromwell Park, Almondbank, Perth, PH1 3LW
FRS FL Shieldaig Field Station, Sheildaig, Strathcarron, IV54 8XJ
Food Standards Agency
St Magnus House, 25 Guild House, Aberdeen, AB11 6NJ
Forestry Commission Scotland
Silvan House, 231 Corstorphine Road, Edinburgh, EH12 7AT
Highland Conservancy, Woodlands’, Fodderty Way, Dingwall, Ross-
Schedule B, Annex 3-4
Annex 3 to Schedule B
shire, IV15 9XB
Grampian Conservancy, Ordiquhill, Portsoy Road, Huntly, AB54 4SJ
Central Scotland Conservancy, Bothwell House, Hamilton Business
Park, Caird Park, Hamilton, ML3 0QA
Perth & Argyll Conservancy, Algo Business Centre, Glenearn Road,
Perth, PH2 0NJ
South Scotland Conservancy Area Office, North Wheatlands Mill,
Wheatlands Road, Galashiels, TD1 2HQ
General Register Office for
Room 3/1/4, Ladywell House, Ladywell Road, Edinburgh, EH12 7TF
Scotland
New Register House, 3 West Register Street, Edinburgh, EH1 3YT
Monreith House, The Crichton, Bankend Road, Dumfries, DG1 4ZE
General Teaching Council for
Clerwood House, 96 Clermiston Road, Edinburgh, EH12 6UT
Scotland
Highlands & Islands Airports Ltd
Head Office, Inverness Airport, IV2 7JB
Highlands & Islands Enterprise
Cowan House, Inverness Retail & Business Park, Inverness, IV2 7GF
Earl Thorfinn House, 6 Druimchat View, Dingwall Business Park,
Dingwall, Ross-shire, IV15 9XL
Taigh Fearna, Lochalsh Business Park, Auchertyre, Kyle, IV40 8EG
Network Data Centre, Taigh Cheann a’Locha, Lionacleit, Isle of
Benbecula, HS7 5PJ
HIE Argyll and the Islands, The Enterprise Centre, Kilmory Industrial
Estate, Lochgilphead, PA31 8SH
HIE Argyll and the Islands, 24 Argyll Street, Dunoon, PA23 7HJ
HIE Argyll and the Islands, 9 Vicotria Street, Rothesay, Isle of Bute,
PA20 0AJ
HIE Argyll and the Islands, 4 Castlehill, Campbeltown, PA28 6AN
HIE Argyll and the Islands, Albany Street, Oban, PA34 4AG
HIE Argyll and the Islands, Flora Street, Bowmore, Isle of Islay,
PA43 7JY
HIE Caithness and Sutherland, Tollemache House, High Street,
Thurso, KW14 8AZ
Schedule B, Annex 3-5
Annex 3 to Schedule B
HIE Caithness and Sutherland, Station Road, Golspie, Sutherland,
KW10 6SN
HIE Inverness and East Highland, The Green House, Beechwood
Business Park North, Inverness, IV2 3BL
HIE Inverness and East Highland, Units 1/ 2, Aviemore Business
Centre, Grampian Road, Aviemore, PH22 1RH
HIE Inverness and East Highland, 69-71 High Street, Invergordon,
Ross-shire, IV18 0AA
HIE Inverness and East Highland, 4th Floor, River House, Young
Street, Inverness, IV3 5BQ
HIE Inverness and East Highland, Cowan House, Inverness Retail
and Business Park, Inverness IV2 7GF
HIE Inverness and East Highland, Fodderty Way, Dingwall Business
Park, Dingwall, IV15 9XB
HIE Inverness and East Highland, Upper Mall, Aviemore Business
Centre, Aviemore, PH22 1RH
HIE Lochaber, St Mary’s College, An Aird, Fort William, PH33 6AN
HIE Lochaber, Lochaber College, An Aird, Fort William, PH33 6AN
HIE Moray, Horizon Scotland, The Enterprise Park, Forres, Moray,
IV36 2AB
HIE Moray, 25 West Church Street, Buckie, AB26 1BN
HIE Moray, 7 Commerce Street, Elgin, IV30 1BS
HIE Orkney, 14 Queen Street, Kirkwall, Orkney, KW15 1JE
HIE Orkney, 2 Albert Street, Kirkwall, Orkney, KW15 1HP
HIE Shetland, Toll Clock Shopping Centre, 26 North Road, Lerwick,
Shetland, ZE1 0DE
HIE Skye and Wester Ross, Kings’ House, The Green, Portree, Isle
of Skye, IV51 9BS
HIE Innes Gall, James Square, 9 James Street, Stornoway, Isle of
Lewis, HS1 2QN
HIE Innes Gall, Taigh Cheann a’Locha Lioncleit, Isle of Benbecula,
HS7 5PJ
Schedule B, Annex 3-6
Annex 3 to Schedule B
HIE Innes Gall, 30 Francis Street, Stornoway, Isle of Lewis,
HS1 2 ND
Historic Environmental Advisory
Longmore House, Salisbury Place, Edinburgh, EH9 1SH
Council for Scotland
Historic Scotland
Longmore House, Salisbury Place, Edinburgh, EH9 1SH
Edinburgh Castle, Edinburgh, EH1 2NG
Direlton Castle, North Berwick, East Lothian, EH39 5ER
Holyrood Park, 1 Queens Drive, Edinburgh, EH8 8HG
Tantallon Castle, North Berwick, East Lothian, EH39 5PN
Craigmillar Castle, Craigmillar Castle Road, Edinburgh, EH16 4SY
Crossraguel Abbey, Maybole, Ayrshire, KA19 5HQ
Dundrennan Abbey, Dundrennan, Kirkcudbright, Dumfries &
Galloway, DG6 4QH
Glenluce Abbey, Newton Stewart, Dumfries & Galloway, DG8 0AF
McLellan’s Castle, Kirkcudbright
Threave Castle, Castle Douglas, Dumfries & Galloway, DG7 1RX
Melrose Depot
Hermitage Castle, Hawick, Roxburghshire, TD9 0LU
Melrose Abbey, Abbey Street, Melrose, TD6 9LG
Smailholm Tower, Smailholm, Kelso, Roxburghshire, TD5 7PH
Blackness Castle, Blackness, by Linlithgow, West Lothian, EH49
7NH
Linlithgow Palace, Kirkgate, Linlithgow, West Lothian, EH49 7AL
Argyll’s Lodging, Castle Wynd, Old Town, Stirling
Stirling Castle, Castle Wynd, Stirling, FK8 1EJ
Bonawe Iron Furnace, Bonawe, Tayuilt, Argyll, PA35 1JQ
Dunstaffnage Castle, Dunbeg, by Oban, Arygll, PA37 1PZ
Doune Castle, Castle Road, Doune, FK14 6EA
Schedule B, Annex 3-7
Annex 3 to Schedule B
Inchmahome Priory, Port of Menteith, by Kippen, Stirlingshire,
FK8 3RA
Aberdour Castle, Aberdour, Fife, KY3 0SL
Dunfermline Abbey, St Margaret Street, Dunfermline, Fife, KY12 7PE
Inchmahome Abbey
Iona Abbey, Isle of Iona, Argyll, PA76 6SQ
St Andrews Castle, The Scores, St Andrews, KY16 9AR
Huntly Castle, Huntly, AB54 4SH
Dallas Dhu, Mannchie Road, Forres, Morayshire, IV36 2RR
Elgin Cathedral, Elgin, Moray, IV30 1HU
Spynie Palace, Elgin, Moray, IV30 5QG
Black House, 42 Arnol, Isle of Lewis, HS2 9DB
Fort George, Ardersier, Inverness, Inverness-shire, IV1 2TD
Castlebay, Isle of Barra
Brough of Birsay, Orkney
Earl’s Palace, Kirkwall, Orkney
Maes Howe, Stennes, Orkney, KW16 3HA
Skara Brae, Sanwick, Orkney, KW16 3LR
Conservation Centre, 3 Stenhouse Mill Lane, Edinburgh, EH11 3LR
HM Inspectorate of Education
Denholm House, Almondvale Business Park, Almondvale Way,
Livingston, EH54 6GA
Justices of the Peace Advisory
Committee
Criminal Procedure Division, St Andrews House, Edinburgh,
EH1 3DJ
Law Society of Scotland
26 Drumsheugh Gardens, Edinburgh EH3 7YR
Learning & Teaching Scotland
The Optima Building, 58 Robertson Street, Glasgow, G2 8DU
Gardyne Road, Dundee, DD5 1NY
Local Government Boundary
3 Drumsheugh Gardens, Edinburgh EH3 7QJ
Commission for Scotland
Mental Welfare Commission for
Floor K, Argyle House, 3 Lady Lawson Street, Edinburgh, EH3 9SH
Scotland
Schedule B, Annex 3-8
Annex 3 to Schedule B
Mobility and Access Committee
MACS Secretariat, Unit 5 Dunfermline Business Centre, Izatt
for Scotland
Avenue, Dunfermline, KY11 3BZ
National Archives of Scotland
HM General Register House, 2 Princes Street, Edinburgh, EH1 3YY
National Galleries of Scotland
The Dean Gallery, 75 Bedford Road, Edinburgh, EH4 3DS
Gallery of Scotland, The Mound, Edinburgh, EH2 2EL
National Portrait Gallery, 1 Queen Street, Edinburgh, EH2 1JD
National Library of Scotland
George IV Bridge, Edinburgh EH1 1EW
Causewayside Building, 33 Salisbury Place, Edinburgh, EH9 1SL
National Museums Scotland
Chambers Street, Edinburgh, EH1 1JF
Shambellie House, New Abbey, Dumfriesshire, DG2 8QH
East Fortune Airfield, East Lothian, EH39 5LF
Wester Kittochside, Philipshill Road, East Kilbride, G76 9HR
Edinburgh Castle, Edinburgh, EH1 2NG
Office of the Scottish Charity
Quadrant House, 9 Riverside Drive, Dundee, DD1 4NY
Regulator
Police Complaints
n/a
Commissioner for Scotland
Public Transport Users’
Unit 5, Dunfermline Business Centre, Izzat Avenue, Dunfermline,
Committee for Scotland
KY11 3BZ
Registers of Scotland
Meadowbank House, 153 London Road, Edinburgh, EH8 7AU
Hanover House, 24 Douglas Steet, Glasgow, G2 7NG
Erskine House, 68 Queen Street, Edinburgh, EH2 4NF
9 George Square, Glasgow, G2 1DY
Risk Management Authority
St James House, 25 St James Street, Paisley, PA3 2HQ
Royal Botanic Garden
20a Inverleith Row, Edinburgh, EH3 5LR
(Edinburgh)
Royal Commission on the
John Sinclair House, 16 Bernard Terrace, Edinburgh, EH8 9NX
Ancient and Historic
Monuments of Scotland
Scotland Office
1 Melville Crescent, Edinburgh, EH3 7HW
Dover House, Whitehall, London, SW1A 2AU
Schedule B, Annex 3-9
Annex 3 to Schedule B
Scottish Advisory Committee on
National Committee Services, Scottish Health Service Centre, Crewe
Distinction Awards
Road South, Edinburgh, EH4 2LF
Scottish Argicultural Science
1 Roddinglaw Road, Edinburgh, EH12 8NJ
Agency
Scottish Argicultural Wages
Pentland House, Robbs Loan, Edinburgh, EH14 1TY
Board
Scottish Arts Council
12 Manor Place, Edinburgh, EH3 7DD
Scottish Building Standards
Denholm House, Almondvale Business Park, Livingston, EH54 6GA
Agency
Scottish Children’s Reporter
Merchant Exchange, 10/20 Bell Street, Glasgow, G1 1LG
Administration
Ochil House, Springkerse Business Park, Stirling, FK7 7XE
Hamilton House, Hamilton Business Park, Caird Park, Hamilton,
ML3 0QA
1 Fountainhall Road, Edinburgh, EH9 2NL
The Exchange No 2, 62-104 Market Street, Aberdeen, AB11 5PJ
Albany House, 3 North Street, Glenrothes, KY7 5NA
Floor 1, Riverside House, Rivergate, Irvine, KA12 8EH
10 Glen Lane, Paisley, PA3 2HU
17 Gladstone Place, Stirling, FK8 2NG
4 Commercial Street, Dundee, DD1 3EH
47/49 Academy Street, Inverness, IV1 1LP
55 Church Court, Dumbarton, G82 1SU
Suite 9 Block C, 11-16 Kittleyards, Causewayside, Edinburgh EH9
1PJ
Campfield House, Wellside Place, Falkirk, FK1 5RL
35 Carrick Street, Ayr, KA7 1NS
1/ 3 Brisbane Street, Greenock, PA16 8LH
5 Edinburgh Road, Bathgate, EH48 1BA
11 Alloway Place, Ayr, KA7 2AA
Willow House, Stoneyfield Business Park, Inverness, IV2 7PA
Schedule B, Annex 3-10
Annex 3 to Schedule B
3 Newall Terrace, Dumfries, DG1 1LN
Manse Brae, Lochgilphead, PA31 8QX
Kinnoull Street, Perth, PH1 5EZ
Merrin House, 50 East Abbey Street, Arbroath, Angus, DD11 1EN
1 Loch Road, Tranent, East Lothian, EH33 2JX
12 Ettrick Terrace, Selkirk, TD7 4LE
Dava House, 43 Brouster Hill, East Kilbride, G74 1AG
Phoenix House, 1 Wards Road, Elgin, Moray, IV30 1QL
13 Hill Lane, Lerwick, Shetland, ZE1 0HA
East Bank Hospital, East Road, Kirkwall, Orkney, KW15 1LX
23 Swanson Street, Thurso, Caithness, KW1 8AP
10 Harbour View, Cromwell Quay, Stornoway, HS1 2DF
10 Market Street, Stranraer, DG9 7RF
Scottish Commission for the
4th Floor, No. 1 Smithhills Street, Paisley, PA1 1EB
Regulation of Care (Care
Commission)
Compass House, 11 Riverside Drive, Dundee, DD1 4NY
Stuart House, Eskmill, Musselburgh, EH21 7PB
Princes Gate, Castle Street, Hamilton, ML3 6BU
Johnstone House, Rose Street, Aberdeen, AB10 1UD
Quadrant House, 9 Riverside Drive, Dundee, DD1 4NY
Sovereign House, Academy House, Irvine, KA12 8RL
Largo House, Carnegie Campus, Carnegie Avenue, Dunfermline,
KY11 8PE
Springfield House, Laurel Hill Business Park, Laurel Hill Road,
Stirling,
FK7 9JQ
First Floor, Castle House, Fairways Business Park, Inverness, IV2
6AA
Schedule B, Annex 3-11
Annex 3 to Schedule B
Unit 10a, Ground Floor, Galabank Business Park, Wilderhaugh,
Galashiels,TD1 1PR
Boswell House, Argyll Square, Oban, Argyll, PA34 4BD
Galloway House, Galloway Business Centre, The Crichton, Bankend
Road, Dumfries, DG1 4ZZ
Phoenix House, 1 Wards Road, Elgin, IV30 1QL
Custom House, Quay Street, Stornoway, Isle of Lewis, HS1 2XX
East Bank, East Road, Kirkwall, KW15 1LX
2nd Floor, Charlotte House, Commercial Road, Lerwick, ZE1 0HF
Scottish Courts Service *
Hayweight House, 23 Lauriston Place, Edinburgh, EH3 9DQ
*A full list of all Scottish Courts Service locations is detailed at Annex
2 to Schedule B.
Scottish Crime and Drug
Oprey
Enforcement Agency
Scottish Criminal Cases Review
Pentland House, 17 Renfield Street, Glasgow, G2 5AH
Commission
Scottish Enterprise
5 Atlantic Quay, 150 Broomielaw, Glasgow, G2 8LU
Apex House, 99 Haymarket Terrace, Edinburgh, EH12 5HD
Atrium Court, 50 Waterloo Street, Glasgow, G2 6HQ
New Lanarkshire House, Dove Wynd, Strathclyde Business Park,
Bellshill, ML4 3AD
27 Causeyside Street, Paisley, PA1 1UL
Kingdom House, Saltire Centre, Glenrothes, Fife, KY6 2AQ
Laurel House, Laurel Hill Business Park, Stirling, FK7 9JQ
Enterprise House, 3 Greenmarket, Dundee, DD1 4QB
2nd Floor, Spectrum House, Clydebank Business Park, Clydebank,
Glasgow, G81 2DR
27 Albyn Place, Aberdeen, AB10 1DB
17/19 Hill Street, Kilmarnock, Ayrshire, KA3 1HA
Bridge Street, Galashiels, TD1 1SW
Solway House, Dumfries Enterprise Park, Tinwald Downs Road,
Schedule B, Annex 3-12
Annex 3 to Schedule B
Dumfries, DG1 3SJ
Scottish Enterprise (Careers
Unit 22, Leven Valley Enterprise Centre, Dumbarton, G82 5BN
Scotland)
Dumbarton Outreach, Helensburgh Library, West King Street,
Helensburgh
Dumbarton Outreach, Alexandria Onto Work, 45 Bank Street,
Alexandria
Parkhead Careers Centre, 121 Salamanca Street, Glasgow, G31
5ES
Parkhead Outreach Easterhouse, 1200 Westerhouse Road,
Glasgow, G34 9JW
Floorsburn House, Floors Street, Johnstone, PA5 8TW
East Dunbartonshire Campus of FHE, 50 Southbank Road,
Kirkintilloch, G66 1NH
Kirkintilloch Outreach, Bishopbriggs Library, 170 Kirkintilloch Road,
G64 2LX
Kirkintilloch Outreach EDAMH, Kilsyth Road, Kirkintilloch, G66
Kirkintilloch Outreach Job Centre, Jobcentre Plus, Queen Street,
Kirkintilloch, G66 1JN
Kirkintilloch Outreach Lennoxtown, Lennoxtown Health Centre, Main
Street, Lennoxtown
Upper Level, Clydebank Shopping Centre, 5 Corinthia Way, Kilbowie
Road, G81 2UA
Clydebank Outreach Milngavie, Community Education Centre
Queenspark Centre, 1018/1020 Cathcart Road, Mount Florida,
Glasgow, G42 9XL
Queenspark Outreach, CEDA Castlemilk
Queenspark Outreach, Newlands Job Centre
Queenspark Outreach, WEDGE Pollock
Queenspark Outreach, Govan Jobcentre
Units 1 & 1A, The Adelphi, 12 Commercial Road, Glasgow G5 0PQ
Schedule B, Annex 3-13
Annex 3 to Schedule B
3 Byers Road, Glasgow, G11 5RD
Byers Road Outreach, Drumchapel Opportunities, Drumchapel,
Glasgow
9-11 Renfield Street, Glasgow, G2 5EF
160 Main Street, Barrhead, Glasgow, G78 1SL
Laird House, 20 Laird Street, Greenock, PA15 1LB
Greenock Outreach, St Stephens Enterprise Centre, Southfield
Avenue, Port Glasgow, PA1 6PR
Greenock Outreach Community Renewal, Greenock
Unit 2, 24/27 Causeyside Street, Paisley, PA1 1HL
Units 1,2,3 and 4, Princes Gate, Castle Street, Hamilton, ML3 6BU
CTEC, 1-15 Main Street, Cambuslang
Ground Floor & First Floor, Waukrigg Mill, Duke Street, Galashiels,
TD1 1QD
29 Eskbank Road, Dalkeith, EH22 3BE
Adam Ferguson House, Station Road, Musselburgh, EH21 7PQ
39-43 Bank Street, Alloa, FK10 1HP
Community Education Base, 139 North Street, Bo’ness
66/68 Upper Craigs, Stirling, FK8 2DS
79 Shandwick Place, Edinburgh, EH2 4SD
100 Manor Street, Falkirk, FK1 1NU
10 Queens Road, Aberdeen
377 Union Street, Aberdeen, AB11 6BX
381 Union Street, Aberdeen, AB11 6BX
Unit 6, Garioch Centre, Constitution Street, Inverurie, AB51 4UY
7a & 9 Marischal Street, Peterhead, AB42 1BS
61 Marketgate, Arbroath, DD11 1AT
Floor 1, 31 Albert Square, Dundee, DD1 1DJ
Royal Exchange Building, Panmure Street, Dundee, DD1 1DU
Schedule B, Annex 3-14
Annex 3 to Schedule B
A4 Ground Floor & B3/B4 1st Floor, Highland House, St Catherine’s
Road, Perth, PH1 5RY
6 Righead Gate, Town Centre, East Kilbride, G74 1LS
61 Stirling Street, Airdrie, Ml6 0AS
10-12 Union Road, Grangemouth, FK3 8AB
Routes to Work South, 22 Bannatyne Street, Lanark, ML11 7JR
New Lanarkshire House, Strathclyde Business Park, Bellshill, ML4
3AD
Dunfermline Opportunity Centre, 15 East Port, Dunfermline, KY12
7JG
Cowdenbeath Opportunity Centre, 320 High Street, Cowdenbeath,
KY4 9NT
Kirkcaldy Opportunity Centre, 12 Whytescausway, Kirkcaldy, KY1
1XF
Leven Opportunity Centre, Greig Institute, Forth Street, Leven, KY8
4PF
Cupar Opportunity Centre, 54 Crossgate, Cupar, KY15 5HS
Glenrothes Opportunity Centre, Fife House (West Building), North
Street, Glenrothes, KY7 5LT
22 Hailesland Place, Edinburgh, EH14 2SL
12 Howegate, Hawick, TD9 0AB
Cairngorm House, Almondvale Boulevard, Livingston, EH54 6QN
14a John Street, Penicuik, EH26 8AB
c/o Mosshill Credit Union, 12 Pollock Street, Mossend, Bellshill, ML4
1QD
Cumbernauld College, North Carbrain Road, Cumbernauld, G67 1HU
Loreburn Centre, High Street, Dumfries, DG1 2BD
36-38 Bank Street, Irvine, KA12 0LP
Dalziel Workspace, Mason Street, Motherwell, ML1 1YE
c/o North Lanarkshire Volunteer Centre, 84 Main Street, Wishaw,
ML2 7AB
Schedule B, Annex 3-15
Annex 3 to Schedule B
Ground Floor, 37 Carrick Street, Ayr, KA7 1NS
55/57 John Finnie Street, Kilmarnock, KA1 1BH
33 Main Street, Dalmellington
7 South Strand Street, Stranraer, DG9 7JE
Glaisnock Business Centre, 38a Townhead Street, Cumnock, KA18
1LE
Scottish Environmental
Erskine Court, Castle Douglas Park, Stirling, FK9 4TR
Protection Agency
Greyhope House, Greyhope Road, Torry, Aberdeen, AB11 9RD
Leading Light Building, 142 Sinclair Road, Torry, Aberdeen, AB11
9PR
62 High Street, Arbroath, DD11 1AW
31 Miller Road, Ayrshire, KA7 2AX
Graesser House, Fodderty Way, Dingwall Business Park, Dingwall,
IV15 9XB
Technical Office, Strathpeffer Road, Dingwall, IV15 9QF
Rivers House, Irongray Road, Dumfries, DG2 0JE
5 Redwood Crescent, Peel Park, East Kilbride, G74 5PP
Orbital House, 3 Redwood Crescent, Peel Park, East Kilbride, G74
5PR
Clearwater House, Heriot Watt Research Park, Avenue North,
Riccarton, Edinburgh EH14 4AP
28 Perimeter Road, Pinefield, Elgin, IV30 6AF
Carr’s Corner Industrial Estate, Lochybridge, Fort William, PH33 6TL
Shaw House, Mid Street, Fraserburgh, AB43 9JN
Burnbrae, Mossilee Road, Galashiels, TD1 1NF
Law House, Todd Campus, West of Scotland Science Park, Maryhill
Road, Glasgow, G20 0XA
Pentland Court, The Saltire Centre, Glenrothes, KT6 2DA
2 Smithy Lane, Lochgilphead, PA31 8TA
Penkiln Bridge Court, Minnigaff, Newton Stewart, DG8 6AA
Schedule B, Annex 3-16
Annex 3 to Schedule B
Norlantic House, Scotts Road, Hatston, Kirkwall, Orkney, KW15 1RE
7 Whitefriars Crescent, Perth, PH2 0PA
The Esplanade, Lerwick, Shetland, ZE1 0LL
Bremner House, The Castle Business Park, Stirling, FK9 4TF
Thurso Business Park, Thurso, Caithness, KW14 7XW
2 James Square, James Street, Stornoway, Isle of Lewis, HS1 2QN
Scottish Fisheries Protection
Operations Room, Pentland House, 47 Robb’s Loan, Edinburgh,
Agency
EH14 1TY
Suite 4, 9th Floor, Salvesen Tower, Blaikie’s Quay, Aberdeen, AB11
5PW
Suites 3-5, Douglas Centre, March Road, Buckie, AB56 4BT
Gunsgreen, Fish Market Buildings, Eyemouth, TD14 5SJ
121 Shore Street, Fraserburgh, AB43 9BR
Keith House, Seagate, Peterhead, AB42 1JP
22 East Shore, Pittenweem, KY10 2NH
Room 40, Longman House, 28 Longman Road, Longman East,
Inverness, IV1 1SF
Bervie Pier, Kinlochbervie, by Lairg, Sutherland, IV27 4RR
Terminal Buildings, Kirkwall Passenger Terminal, East Pier, Kirkwall,
KW15 1HU
Alexandra Buildings, Lerwick, Shetland, ZE1 0LL
Culag Pier, Lochinver, Sutherland, IV27 4LE
Harbour Buildings, Scrabster, KW14 7UJ
West Shore Street, Ullapool, IV26 2WR
Russell House, King Street, Ayr, KA8 0BE
40 Hall Street, Campbeltown, PA28 6BU
Harbour Offices, Mallaig, PH41 4QE
Cameron House, Albany Street, Oban, PA34 4AE
Estates Office, Scorrybreac, Portree, Isle of Skye, IV51 9DH
Quay Street, Stornoway, Isle of Lewis, HS1 2XX
Schedule B, Annex 3-17
Annex 3 to Schedule B
Scottish Further Education
Donaldson House, 97 Haymarket Terrace, Edinburgh, EH12 5HD
Funding Council
Scottish Government
Victoria Quay, Leith, Edinburgh, EH6 6QQ
St Andrews House, Regent Road, Edinburgh, EH1 3DG
Saughton House, Broomhouse Drive, Edinburgh, EH11 3XD
Pentland House, 47 Robbs Loan, Edinburgh, EH14 1SQ
Meridian Court, 5 Cadogan Street, Glasgow, G2 6AT
Europa Building, 450 Argyle Street, Glasgow, G2 8LG
Strathearn House, Broxden Business Park, Lamberkine Drive, Perth,
PH1 1RX
Thainstone Court, Inverurie, AB51 5YA
Tweedbank, Cotgreen Road, Galashiels, TD1 3SG
Longman House, 28 Longman Road, Inverness, IV1 1SF
Russell House, King Street, Ayr, KA8 0BE
161 Brooms Road, Dumfries, DG1 3ES
4 The Courtyard, Callendar Business Park, Falkirk, FK1 1XR
Cadzow Court, 3 Wellhall Road, Hamilton, ML3 9BG
Cameron House, Albany Street, Oban, PA34 4AE
Tankerness, Kirkwall, Orkney, KW15 1AQ
Charlotte House, Commercial Road, Lerwick, ZE1 0HZ
Strathbeg House, 3A Clarence Street, Thurso, KW14 7JS
Governors House, Regent Road, Edinburgh, EH1 3DE
Unit 4A, 2 Elizafield, Bonnington Industrial Estate, Edinburgh, EH6
5PY
Scorrybreck, Portree, Isle of Skye, IV51 9DH
Balivanich, Isle of Benbecula, HS7 5LA
Greyfriars House, Gallowgate, Aberdeen, AB10 1LQ
Southlands, 32 Reidhaven Street, Elgin, IV30 1QH
Level 5, Dundee, DD1 2DB
Schedule B, Annex 3-18
Annex 3 to Schedule B
Unit 4B, Kinlochleven Business Park, Kinlochleven, Argyll, PH50 4SH
10 Keith Street, Stornoway, HS1 2OG
Tiree, Unit 3, The Business Centre, Crossapol, Isle of Tiree, PA77
6UP
139 Leith Walk, Edinburgh, EH6 8NP
Unit 4B, 1 Elizafield, Bonnington Industrial Estate, Edinburgh, EH6
5PY
23 Walker Street, Edinburgh, EH3 7HX
Fruit Market, Admin Block, Blochairn Road, Glasgow, G21 2UW
Ord Croft, Lairg, IV27 4AZ
Station Street, Stranraer, DG9 7HJ
Bute House, 6 Charlotte Square, Edinburgh, EH2 4DR
Unit 6B, Tower Street, Leith, Edinburgh
Scottish Industrial Development
Meridian Court, 5 Cadogan Street, Glasgow, G2 6AT
Advisory Board
Scottish Law Commission
140 Causewayside, Edinburgh, EH9 1PR
Scottish Legal Aid Board
44 Drumsheugh Gardens, Edinburgh, EH3 7SW
Scottish Legal Aid Board
9 York Place, Edinburgh, EH1 3HP
(Public Defence Solicitors
Office)
120-124 Saltmarket, Glasgow, G1 5LB
17 Queensgate, Inverness, IV1 1DF
13 Cowgate, Dundee, DD1 2HS
47-49 West Bridge Street, Falkirk, FK1 5AZ
17 Wellington Square, Ayr, KA7 1EZ
14 Harbour Street, Kirkwall, Orkney, KW15 1LE
Scottish Local Authorities
Local Democracy Team, Area 3H, Victoria Quay, Edinburgh, EH6
Remuneration Committee
6QQ
Scottish Natural Heritage
Great Glen House, Leachkin Road, Inverness, IN3 8NW
Battleby, Redgorton, Perth, PH1 3EW
Caspian House, Mariner Court, Clydebank Business Park,
Schedule B, Annex 3-19
Annex 3 to Schedule B
Clydebank, G81 2NR
Stewart Building, Alexandra Wharf, Lerwick, Shetland, ZE1 0LL
54-56 Junction Road, Kirkwall, Orkney, KW15 1AW
32 Francis Street, Stornoway, Isle of Lewis, HS1 2ND
Stilligarry, South Uist, Western Isles, HS8 5RS
17 Pulteney Street, Ullapool, Ross-shire, IV26 2UP
The Govenor’s House, The Parade, Fort William, Inverness-shire
PH33 6BA
2 Anderson Place, Edinburgh, EH6 5NP
12 Hope Terrace, Edinburgh, EH9 2AS
The Reserve Office, The White House, Isle of Rum, PH43 4RR
Main Street, Golspie, Sutherland, KW10 6TG
Bridge Road, Portree, Isle of Skye, IV51 9ER
Anancaun, Kinlochewe, by Achnasheen, Ross-shire, IV22 2PA
Fodderty Way, Dingwall Business Park, Dingwall, IV15 9XB
Achantoul, Aviemore, Inverness-shire, PH22 1QD
Creag Meagaidh NNR, Aberarder, Kinlochlaggan, by Newtonmore,
Inverness-shire, PH20 1BX
The Beta Centre, Innovation Park, University of Stirling, Stirling, FK9
4NF
1 Kilmory Industrial Estate, Kilmory, Lochgilphead, Argyll, PA31 8RR
Glencruitten Road, Oban Argyll, PA34 4DN
Main Street, Bowmore, Isle of Islay, Argyll, PA43 7JJ
Ballochyle, Sandbank, Dunoon, Argyll, PA23 8RD
19 Wellington Square, Ayr, KA7 1EZ
30 Hope Street, Lanark, ML11 7NE
Carmont House, The Crichton, Bankend Road, Dumfries, DG1 4ZF
Holmpark Industrial Estate, New Galloway Road, Newton Stewart,
DG8 6BF
Cairnsmore of Fleet NNR, Reserve Office, Dromore Farm,
Schedule B, Annex 3-20
Annex 3 to Schedule B
Gatehouse of Fleet, Castle Douglas, Kirkcudbrightshire, DG7 2BP
Caerlaverock NNR, Reserve Office, Hollands Farms Road,
Caerlaverock, Dumfries, DG1 4RS
16/17 Rubislaw Terrace, Aberdeen, AB10 1XE
32 Reidhaven Street, Elgin, Morayshire, IV30 1QH
St Cyrus NNR, The Old Lifeboat Station, Nether Warburton, St Cyrus,
Montrose, DD10 0DG
Muir of Dinnet NNR, New Kinord House, Dinnet, Aboyne, AB34 5LQ
Forvie NNR, Stevenson Forvie Centre, Little Collieston Croft,
Collieston, Ellon, AB41 8RU
West Lodge, Airlie, by Kirriemuir, Angus, DD8 5NP
The Pier, Loch Leven, Kinross, KY13 8UF
Laundry House, Dalkeith Country Park, Dalkeith, Midlothian, EH22
2NA
46 Crossgate, Cupar, Fife, KY15 5HS
Anderson’s Chambers, Market Street, Galashiels, TD1 3AF
Scottish Parliamentary
The Scottish Parliament, Edinburgh, EH99 1SP
Corporate Body
Scottish Police Services
176 St Vincent Street, Glasgow, G2 5SG
Authority
Scottish Prison Service
HM Prison Barlinnie, Glasgow, G33 2QX
HM Prison Glenochil, King O’Muir Road, Tullibody,
Clackmannanshire, FK10 3AD
HM Prison & YOI Perth, 3 Edinburgh Road, Perth, PH2 8AT
HM Prison Shotts, HM Unit Shotts & HM National Induction Centre,
Shotts, Lanarkshire, ML7 4LF
HM Prison & YOI Polmont, Brightons, Falkirk, Stirlingshire, FK2 0AB
Calton House, 5 Redheughs Rigg, Edinburgh, EH12 9HW
HM Prison & YOI Cornton Vale, Cornton Road, Stirling, FK9 5NU
HM Prison Peterhead, Peterhead, Aberdeenshire, AB42 6YY
HM Prison Edinburgh, 33 Stenhouse Road, Edinburgh, EH11 3LN
Schedule B, Annex 3-21
Annex 3 to Schedule B
HM Prison Greenock, PA16 9AH
HM Prison Castle Huntly, (Open Estate), Longforgan, nr Dundee,
DD2 5HL
HM Prison Dumfries, Terregles Street, Dumfries, DG2 9AX
HM Prison Aberdeen, Craiginches, Aberdeen, AB11 2NE
HM Prison Inverness, IV2 3HH
HM Prison Noranside (Open Estate), Fern, by Forfar, Angus, DD8
3QY
Scottish Prison Service College, Newlands Road, Brightons, Falkirk,
FK2 0DE
SPS Central Stores, Westend, Station Road, Fauldhouse, EH47 8BS
Scottish Public Pensions
7 Tweedside Park, Tweedbank, Galashiels, TD1 3TE
Agency
Scottish Qualifications Authority
The Optima Building, 58 Robertson Street, Glasgow, G2 8DQ
Ironmills Road, Dalkeith, Midlothian, EH22 1LE
Scottish Records Advisory
National Archives of Scotland, HM General Register House, 2
Council
Princes Street, Edinburgh, EH1 3YY
Scottish Screen
249 West George Street, Glasgow, G2 4QE
Scottish Social Services
Compass House, 11 Riverside Drive, Dundee, DD1 4NY
Council
Scottish University for Industry
Alhambra House, 45 Waterloo Street, Glasgow, G2 6HS
Scottish Water
Balmore Road Office, 419 Balmore Road, Possilpark, Glasgow,
G22 6NU
Fairmilehead Office, 55 Buckstone Terrace, Edinburgh, EH10 6XH
Castle House, 6 Castle Drive, Carnegie Campus, Dunfermline,
KY11 8GG
Inverness Area Office & Stores, 31 Henderson Drive, Longman
North, Inverness, IV1 1TR
Bullion House, Invergowrie, Dundee, Angus, DD2 5BB
Watermark, The Alba Centre, The Alba Campus, Livingston,
EH54 7HH
Schedule B, Annex 3-22
Annex 3 to Schedule B
Juniper House, Heriot Watt Research Park, Avenue North,
Edinburgh, EH14 4AP
Kingshill House, Arnhall Business Park, Westhill, Aberdeen,
AB32 6UF
Blantyre Office, 5 Whistleberry Road, Blantyre, Lanarkshire, G72 0TA
Leven House, Balmore Road Office, 419 Balmore Road, Possilpark,
Glasgow, G22 6NU
Prestwick Office, 35 Glenburn Road, Prestwick, Ayrshire, G5 0HN
Riverside House, Riverside Drive, Dundee, Angus, DD2 1UD
Craig Mitchell House, Flemington Road, Glenrothes, Fife, KY7 5QH
Fort William Area Office & Depot, Carrs Corner, Lochy Bridge, Fort
William, PH33 6TQ
Torridon House, Beechwood Business Park, Inverness, IV2 3BW
Dumfries Office, Marchmont House, Dumfries, DG1 1PW
Western Isles Area Office & Depot, Glean Seileach Business Park,
Willowglen Road, Stornoway, HS1 2EP
Shetland Area Office, PO Box 11660, Lerwick, Shetland, ZE1 0ZF
Wick Area Office & Depot, Morven House Units 7a & 7b, Airport
Industrial Estate, Wick, KW1 4QS
Orkney Area Office, Seafire Road, Kirkwall, Orkney, KW15 1WL
Ullapool Area Office & Depot, Morefield Industrial Estate, North
Road, Ullapool, IV26 2SR
Dornoch Area Office & Depot, Shore Road, Dornoch, Sutherland,
IV25 3LS
Oban Office, Tullich, Soroba, Oban, PA34 4SB
Portree Area Office & Depot, Dunvegan Road, Portree, Isle of Skye,
IV51 9HD
Uist, Barra & Benbecula Office & Depot, Market Stance, Benbecula,
Western Isles, HS7 5LT
Elgin Area Office, Moycroft Road, Elgin, Moray, IV30 1XE
Schedule B, Annex 3-23
Annex 3 to Schedule B
Dumbarton Office, 19 Poplar Road, Broadmeadow Industrial Estate,
Dumbarton, G82 2RJ
Lochgilphead Office, Manse Brae, Lochgilphead, Argyll, PA31 8RD
Stranraer Office, Ailsa House, Sun Street, Stranraer, DG9 7JL
Stronachlachar Office & Depot, Stronachlachar to Inversnaid Road,
Stronachlachar, by Aberfoyle, FK8 3TY
Bellshill Office, 4 Melford Road, Righead Industrial Estate, Bellshill,
ML4 3JU
Blanefield Office & Store, 62 Glasgow Road, Blanefield, Glasgow,
G63 9HX
Burnfield Road Office, 55 Burnfield Road, Giffnock, Glasgow,
G46 7PY
Duddingston Park South Office & Depot, 171 Duddingston Park
South, Edinburgh, EH15 3EG
Lomond House, Beveridge Square, Almondvale, Livingston,
EH54 6QF
Mannofield C3 Office, St John’s Terrace, Mannofield, Aberdeen,
AB15 7PH
Paisley Office, 36-42 Underwood Road, Paisley, Renfrewshire,
PA3 1TP
Pentland Gait Office, 597 Calder Road, Edinburgh, EH11 4HJ
Perth Area Office & Depot and WTW, 14 Gowans Terrace, Perth,
PH1 5AY
Priestly House, 150 Polmadie Street
Skypark Office, Clydeway Skypark, 8 Elliot Place, Glasgow, G3 8EP
Thompson Pavilion, West of Scotland Science Park, Acre Road,
Glasgow, G20 0XA
Vertex House, 498 Gorgie Road, Edinburgh, EH11 3AF
Sea Fish Industry Authority
18 Logie Mill
Logie Green Road
Edinburgh
Schedule B, Annex 3-24
Annex 3 to Schedule B
EH7 4HS
Social Work Inspection Agency
Room 2/1/1, Ladywell House, Ladywell Road, Edinburgh, EH12 7TF
Sport Scotland
South Gyle, Edinburgh, EH12 9DQ
Aviemore, Inverness-shire, PH22 1QU
Burnside Road, Largs, Ayrshire, KA30 8RW
Isle of Cumbrae, Ayrshire, KA28 0HQ
Student Awards Agency for
Scotland
Student Loans Company Ltd
Room 109, Gyleview House, 3 Redheughs Rigg, Edinburgh,
EH12 9HH
HQ – 100 Bothwell Street, Glasgow, G2 7JD
Hillington Office, 11 Carnegie Road, Glasgow, G52 4JT
The Deer Commission for
Great Glen Close, Leachkin Road, Inverness, IV3 8NW
Scotland
DCS Alpha Centre, Stirling University, Innovation Park, Stirling,
FK9 4NF
Loch Lomond & the Trossachs
National Park Authority
National Park Headquarters, Balloch Road, Balloch, Alexandria,
G83 8BF
Transport Scotland
9th Floor, Buchanan House, 58 Port Dundas Road, Glasgow, G4 0HF
Visit Scotland
Ocean Point One, Ocean Drive, Edinburgh, EH6 6JH
Water Industry Commission for
Springkerse Business Park, Stirling, FK7 7XE
Scotland
Schedule B, Annex 3-25
Annex 4 to Schedule B
Code of Conduct
Transcribers
for
Interpreters,
Translators
and
Name and address of Contractor:
The attached Code of Conduct sets out the standards which are expected of every interpreter,
translator and transcriber when carrying out an assignment for the Collaborative Partners. By signing
below each interpreter supplied by your organisation is confirming that they have read, understood,
and agreed to adhere to the terms and conditions contained in the Code of Conduct. A copy of this
form should be provided to the Collaborative Partner and a copy should be retained by your
organisation. An updated form must be provided each time an interpreter is added to or deleted from
the list.
Interpreter / Translator
/ Transcriber’s name
Signature
Language 1
Schedule B, Annex 4-1
Language 2
Annex 4 to Schedule B
Code of Conduct
Transcribers
for
Interpreters,
Translators
and
This Code of Conduct sets out the standards which are expected of you when
accepting assignments from the collaborative Partners.
1. Competence – You are expected to:
 Have a written and spoken command of both languages, including any specialist terminology,
current idioms and dialect;
 Be familiar with any cultural backgrounds relevant to the assignment;
 Understand police station and court procedures for those organisations where it is required.
2. Procedure – You will:
 Convey the exact meaning of what has been said without adding, omitting or changing
anything; making explanation only where a cultural misunderstanding may be occurring, or
where there is no direct equivalent for a particular term. Only in exceptional circumstances
should a summary be given (and only if consent is given by all parties) provided the meaning
of what is being summarised is not distorted.
 Declare any difficulties you have with dialect or technical terms and if these cannot be
satisfactorily remedied, withdraw from the assignment.
 Not give advice, legal or otherwise, to the accused, nor enter into discussion with them (other
than to confirm language/dialect match).
 Not delegate work, nor accept delegated work (or work for another party in the proceedings),
without the prior consent of the party engaging your/the other interpreter’s services.
 Be reliable and punctual at all times.
 Declare immediately any previous involvement in the assignment and any involvement or
relationship with the accused or any witness in the case.
 Interrupt the proceedings only:
To ask for clarification;
To point out that a party may not have understood something;
To alert the parties to a missed cultural reference;
To advise the court that there is no equivalent term in the language concerned, to the
term being used;
To advise the court that you require a break, due to the potential for lapses in
concentration to occur during lengthy periods of simultaneous or consecutive interpreting.
3. Ethical and Professional Issues – You will:
 Respect confidentiality at all times and not seek to take advantage of any information
disclosed during your work.
 Act in an impartial and professional manner.
 Not discriminate between parties (to their advantage or disadvantage) either directly or
indirectly, on the grounds of race, colour, ethnic origin, age, nationality, religion, gender,
disability or sexual orientation.
 Disclose any information, including any criminal record, which may make you unsuitable for
any particular assignment.
 Disclose immediately if the person for whom you are interpreting or their immediate family is
known or related to you.
 Declare any business, financial, family or other interests which you might have in the matter
being handled.
Schedule B, Annex 4-2
Annex 4 to Schedule B

Not accept any form of reward (whether in cash or otherwise) for interpreting work, other than
payment via this Contract.
4. Confidentiality
Any information you obtain in the course of your assignment is confidential and is not to be given
by you to anyone who is not a party to the case, whether during the assignment or after it has
been finished, unless we give you written permission to do so. You must also comply with the
current Data Protection Act legislation.
You will not use any information you obtain in the course of your assignment for any purpose
other than as authorised by a Collaborative Partner. The right to all such information rests with us
and permission to access and use this information can only be given by a representative of the
Collaborative Partner. If you feel that you may require to disclose information obtained in the
assignment due to a need for additional support or guidance you should write to the Clerk of
Court for permission to disclose such information.
You must keep safe any document provided to you in the course of an assignment; you must
make sure they are not copied, in whole or in part, and you must return them to us, at the end of
the assignment.
5. Insurance
You are advised to have your own professional indemnity insurance cover as the Authority will not
be responsible for any claims made against it, or against you, on the grounds (for example) of
incompetent interpreting or unprofessional conduct.
I have read and understood the terms and conditions set out above, and I accept this
assignment. I understand that if I breach any of these terms and conditions, particularly those
relating to confidentiality, criminal or civil proceedings may result.
Signed…………………………………………………………………………………………
Name…………………………………………………………………………………………..
Date……………………………………………………………………………………
Schedule B, Annex 4-3
Annex 5 to Schedule B
EXAMPLE OF COLLABORATIVE PARTNER ATTENDANCE / MONITORING FORM
Interpreter Attendance Form
Interpreter Details
2.1
Name of Interpreter
Interpreting Agency
Name and Address:
Address from which you travelled to/from court if
different from above
Agency telephone number
Court Attendance Details
2.2
NAME/LOCATION OF COURT
2.3
Name of accused
Case reference number
Date attended at court
(Please use a separate form for each date)
Time you left home/work to travel to court
Time
you
arrived
home/work
after
court
ndance
Invoice Details.
All sums detailed must be in accordance with the rates specified in the Contract. Payment will
be made by BACS to the Interpreting Agency.
2.4
Fees
Travel - Public
Travel - Private
Overnight stay:
Number of
hours claimed
£
Bus From/To
Rail From/To
Other (Please specify)
Number of miles
£
£
£
£
Food and hotel expenses (Please enclose receipts)
Incidental expenses allowance
£
£
Other
(Please specify)
£
Total fees and expenses claimed
£
I certify that I have read and understood the Code of Conduct for Interpreters and that in carrying out
this assignment I have adhered to the terms and conditions contained in the Code of Conduct for
Interpreters. I understand that any breach of the said terms and conditions in the Code of Conduct,
Schedule B, Annex 5-1
Annex 5 to Schedule B
particularly those relating to confidentiality, may result in criminal or civil proceedings being taken
against me.
I further certify that all details in this form are correct and that the fees detailed are consistent with the
scale of charges set out in the Framework Contract for the Supply of Interpreting, Translating and
Transcription Services.
Name:
Signed:
Date:
For Official Use Only
2.5
Court attendance verified
Claim verified
Authorised and passed for payment
Paid
Schedule B, Annex 5-2
Annex 6 to Schedule B
PURCHASE ORDER PROCESS
SAMPLE PURCHASE ORDER FORM
Dear
CASE AGAINST: «subj_name»
COURT ADDRESS: «court_name»
COURT DATE: «court_date»
COURT TIME: «court_time»
COURT DIET: «court_type»
I refer to the above case and would be grateful if you would supply an interpreter to cover the case on
the date(s) referred to. The interpreter is required to assist
The interpreter should have the Diploma in Public Service Interpreting (Scottish Legal Option) and
recent experience of both consecutive and simultaneous interpreting in the court context. The
interpreter should hold a valid certificate from Disclosure Scotland at
If you are unable to meet these requirements, I would be grateful if, in the first instance, you would
contact this office to discuss the matter. In such circumstances I will require a statement in writing
from you as to the qualifications and experience of the interpreter recommended by you, the basis of
your assessment of the interpreter and as to why you consider the interpreter to be suitable for this
assignment.
I would be grateful if you would pass this letter to the interpreter identified by you and if it could be
treated as a letter of instruction. Please also return the instruction document attached with the name
of the assigned interpreter and any other relevant documentation attached. Please ask the interpreter
to consider and sign the Code of Conduct that is attached to this letter prior to accepting this
assignment. A signed copy of the Code of Conduct (with any responses required by the Code) is
necessary before the interpreter may take up the assignment. Please return the original signed copy
to this office while retaining a copy for your records.
A monitoring form is also attached. Please ensure that it is passed to the interpreter in advance of the
assignment and ensure that the interpreter is advised that it must be filled in at the conclusion of the
assignment. We consider this to be an essential feature of our contract with you and will not pay the
interpreter’s fee until this form is completed and passed to us.
I should be grateful if you would ensure that the Interpreter assists the witness to complete the
expenses form and post it to the Procurator Fiscal's office. You will find the address of the office on
the 'Going to Court' document that was issued to the witness with their witness citation.
This order is placed in accordance with the terms and conditions of the contract awarded to you for
the Provision of Interpreters and Interpreting Services, Tender Ref: 138244. Payment will be in
accordance with this contract provisions.
Payment will be made in accordance with the contract, on completion of the work and submission of a
detailed invoice and a completed monitoring form, to the address above.
I am grateful to you for your assistance. Please contact this office if you have any queries in relation
to this matter.
Yours
Enclosures
Copy Complaint/Indictment.
Code of Conduct.
General Briefing.
Monitoring Form.
Schedule B, Annex 6-1
Annex 6 to Schedule B
CODE OF CONDUCT FOR INTERPRETERS
This Code of Conduct sets out the standards that are expected of you when accepting
assignments from the Crown Office and Procurator Fiscal Service.
Competence
1.
You are expected to:



Have a written and spoken command of both languages, including any
specialist terminology, current idioms and dialect.
Be familiar with any cultural backgrounds relevant to the assignment.
Understand police station and court procedures.
Procedure
2.
You will:







Convey the exact meaning of what has been said without adding, omitting or
changing anything; making explanation only where a cultural
misunderstanding may be occurring, or where there is no direct equivalent for
a particular term. Only in exceptional circumstances should a summary be
given (if this is consented to by all parties) provided the meaning of what is
being summarised is not distorted -.
Declare any difficulties you have with dialect or technical terms and if these
cannot be satisfactorily remedied, withdraw from the assignment.
Not give advice, legal or otherwise, to an accused or witness in the case, nor
enter into discussion with them (other than to confirm language/dialect
match).
Not delegate work, nor accept delegated work (or work for another party in
the proceedings), without the prior consent of the party engaging your/the
other interpreter’s services.
Be reliable and punctual at all times.
Declare immediately any previous involvement in the assignment and any
involvement or relationship with the accused or any witness in the case.
Interrupt the proceedings only to:
(a)
(b)
(c)
(d)
Ask for clarification.
Point out that a party may not have understood something.
Alert the parties to a missed cultural reference.
Advise the court that there is no equivalent term in the language
concerned to the term being used.
(e) Advise the court that you require a break due to the potential for
lapses in concentration to occur during lengthy periods of
simultaneous or consecutive interpreting.
Ethical and Professional Issues
3.
You will:


Respect confidentiality at all times and not seek to take advantage of any
information disclosed during your work.
Act in an impartial and professional manner.
Schedule B, Annex 6-2
Annex 6 to Schedule B





Not discriminate between parties (to their advantage or disadvantage) either
directly or indirectly, on the grounds of race, colour, ethnic origin, age,
nationality, religion, gender or disability.
Disclose any information, including any criminal record, which may make you
unsuitable for any particular assignment.
Disclose immediately if the person for whom you are interpreting, or their
immediate family is known or related to you.
Declare any business, financial, family or other interests which you might
have in the matter being handled.
Not accept any form of reward (whether in cash or otherwise) for interpreting
work, other than payment by the party engaging your services.
Confidentiality
4.
Any information you obtain in the course of your assignment is confidential and is not to be
given by you to anyone outside the Crown Office and Procurator Fiscal Service, whether during the
assignment or after it has been finished, unless we give you written permission to do so. You must
also comply with the current Data Protection Act legislation.
5.
You will not use any information you obtain in the course of your assignment for any purpose
or other than as authorised by us. The right to all such information rests with us and permission to
access and use this information can only be given by a Crown Office and Procurator Fiscal Service
representative. If you feel that you may require to disclose information obtained in the assignment due
to a need for additional support or guidance you should write to the Procurator Fiscal for permission to
disclose such information.
6.
You must keep safe any documents provided to you in the course of an assignment; you must
make sure they are not copied, in whole or in part, and you must return them to us at the end of the
assignment.
Insurance
7.
You should be covered by professional indemnity insurance cover (either your own or that
provided by the interpreting service) as the Crown Office and Procurator Fiscal Service will not be
responsible for any claims made against it, or against you, on the grounds, for example, of
incompetent interpreting or unprofessional conduct.
8.
I accept this assignment, having read and understood the terms and conditions set out
above. I understand that if I breach any of these terms and conditions, particularly those
relating to confidentiality, criminal or civil proceedings may result.
Signed …………………………………………………………………………………………
Date ……………………………………………………………………………………………
Schedule B, Annex 6-3
Annex 6 to Schedule B
INTERPRETING IN THE CRIMINAL COURT
GENERAL BRIEFING FOR INTERPRETERS
1.
Remember that as an interpreter in the criminal court you are entirely independent of the
parties. You must perform your role in a wholly independent and impartial manner.
3.
Be confident. You role is essential to ensure that the proceedings are fair. If those speaking
are going too quickly to allow you to interpret properly let the judge know.
4.
In both community and foreign languages and sign language there may be no equivalent term
to the English term or phrase being used. It is crucially important that you interpret as closely as
possible the meaning of the terms being used. Do not guess. Advise the court of the difficulty at the
time. It is likely that it will be possible for the individual using the difficult term to say or sign it in a
different way.
5.
Please ensure that you consider, sign and return the Code of Conduct provided with the letter
of instruction before accepting an assignment from the Crown Office and Procurator Fiscal Service.
6.
Remember that your concentration can lapse in long periods of simultaneous or consecutive
interpreting. Be sure to alert the court to this and to the need for regular breaks (every 30 minutes or
so). The Procurator Fiscal should raise this issue at the outset of trials but ultimately it is a matter for
the court as to whether regular breaks in the proceedings will be provided.
2.5.1
REQUISITIONING INTERPRETER
FOR OFFICE USE:
DATE REQUIRED
TIME REQUIRED
REQUIRED FOR COURT
/PRECOGNITION/OTHER (please specify)
If precognition/other indicate approximate
length of time required or for court please
indicate if for more than 1 day
CASE NUMBER
CASE AGAINST
NATURE OF OFFENCE including
summary/solemn proceedings
WITNESS/ACCUSED NAME
LANGUAGE/DIALECT REQUIRED
Schedule B, Annex 6-4
Annex 6 to Schedule B
OTHER ISSUES specific religious and /or
cultural considerations
VULNERABILITY? Please specify if other
than language
ANY SPECIAL INSTRUCTIONS e.g. age ,
gender of interpreter, other sensitivities in
the case, special arrangements screens or
recording equipment
REQUESTED BY
DATE AND TIME REQUESTED
INTERPRETER KIT SENT:
For Company Use:
COMPANY REQUESTED FROM:
COMPANY REFERENCE:
INTERPRETERS NAME:
HOLDS VALID DISCLOSURE
CERTIFICATE
INTERPRETER HOLDS DPSI OR
EQUIVALENT QUALIFICATION OF A
SIMILAR STANDARD (if not paper apart to
justify suitability)
Other relevant information
REQUEST TO BE RETURNED BY CONTRACTOR TO OFFICE REQUISITIONING INTERPRETER
Schedule B, Annex 6-5
Annex 6 to Schedule B
Reference: «casenum»
MONITORING FORM
Section One
For Completion by the Interpreter
Name of Interpreter:
Interpreting Agency:
Date of Assignment:
Type of Assignment (type of court hearing/precognition):
Venue of Assignment:
Required Language:
Name of Person you Assisted:
Yes
Did the Hearing take place?
Do you have the Diploma in Public Service Interpreting (Scottish Legal
Option) OR are you a Sign Language Interpreter registered with the
Scottish Association of Sign Language Interpreters?
If NO please state your qualifications and experience:
Schedule B, Annex 6-6
No
Annex 6 to Schedule B
Do you hold a certificate issued by Disclosure Scotland?
If YES what is the level and the date of that certificate?
Was there a language/dialect match between yourself and the
accused/witness?
Comments:
Were there any difficulties in the interpreting process?
Comments:
Did you have all necessary information to allow you to conduct this
assignment? (If NO, what would have helped?)
Comments:
Were there any cultural or political difficulties between yourself and
the accused/witness which caused difficulty in the interpreting
process?
Comments:
Schedule B, Annex 6-7
Annex 6 to Schedule B
Did you require to ask any of the parties to speak more slowly or to
use different terms because of a lack of equivalent term in the
particular language?
Comments:
Did you experience any difficulties because of any action of the
court itself?
Comments:
Signed:
Date:
Name:
Upon completion please return this form to the relevant interpreting agency.
Schedule B, Annex 6-8
Annex 6 to Schedule B
Section 2
For Completion by the Court Official, Depute or Precognition Officer
Name:
Procurator Fiscal's Office:
Date of Assignment:
Interpreter’s Name:
Yes
Was the Interpreter punctual?
Was there a requirement for an overnight stay?
Did the police provide information in relation to language and dialect
required?
Comments:
Was the interpreter provided with briefing material by the Crown (including
the letter of instruction, copy complaint/indictment and glossary of terms)?
Comments:
Schedule B, Annex 6-9
No
Annex 6 to Schedule B
Did you require to brief the interpreter in relation to any unusual or
complex terminology to be used in advance? If YES please give details.
Comments:
Do you feel that the interpreting service through which the interpreter was
arranged provided an interpreter who was suitable for the assignment? If
NO please give details.
Comments:
Would you be happy to work with this interpreter in the future?
Comments:
Signed:
Date:
Name:
Upon completion please return to the Office Manager/ designated person.
Schedule B, Annex 6-10
Annex 7 to Schedule B
SERVICE LEVELS AND SERVICE CREDITS
SER
NO.
1
INTERPRETING
ACTIVITY
DESCRIPTION
Service Quality
2
Attendance
3
Attendance
4
Attendance
5
Qualifications
SERVICE LEVEL
Interpreting should be
carried out
professionally and
accurately.
The Interpreter must
arrive at Court on the
time specified in the
Purchase Order Form.
The Interpreter must
attend each and every
assignment.
The Interpreter must
remain for the duration
of the assignment.
% of DPSI qualified
Interpreters (Year 1)
6
% of DPSI qualified
Interpreters (Year 2)
7
% of DPSI qualified
Interpreters (Year 3)
8
9
TRANSLATION
AND
TRANSCRIPTION
Service Quality
(Court related
Documents, e.g.
Police Interviews,
Medical
documents)
Service quality
(Non Court related
Documents, e.g.
letters to victims)
10
Administration
The Contractor must
ensure all translations
and transcriptions meet
the agreed format and
specification, are error
free and comply with
agreed Purchase Order
Form.
All translations and
transcriptions meet the
agreed format and
specification, are error
free and comply with
agreed Purchase Order
Form
Invoices received in an
accurate and timely
manner; management
information and Service
Level information
provided on a monthly
basis.
Schedule B, Annex 7-1
TARGET
100%
100%
100%
100%
100%
98%
98%
SERVICE
CREDIT
Annex 8 to Schedule B
Annex 8 - Collaborative Partners currently using eProcurement Scotland.
Name
Scottish Government
Marine Scotland
General Registers Office
Her Majesties Inspectorate of Education
National Archives Scotland
Scottish Agricultural & Science Agency
Scottish Building Standards Agency
Scottish Courts Administration
Scottish Courts Service
Scottish Public Pensions Agency
Social Work Inspection Agency
Student Awards Agency Scotland
Transport Scotland
Accountant in Bankruptcy
Accountant in Court
Communities Scotland
Crofters Commission
Deer Commission
Finance and Tax Tribunals
Lands Tribunals for Scotland
Local Government Boundary Commission
Mental Welfare Commission
Mental Welfare Tribunal
Office of the Scottish Charities Regulator
Office of Social Security
Parole Board
Pension Appeals Tribunal
Regulation of Care
Rent Assessment Panel
Royal Commission on Ancient & Historical Monuments
Scotland Office
Scottish Criminal Cases Review Commission
Scottish Criminal Records Office
Scottish Drug Enforcement Agency
Scottish Fire Services College
Scottish Land Court
Scottish Law Commission
Scottish Police College
Scottish Police Information Strategy
Scottish Police Services Agency
Vetting and Barring Agency (formally disclosure Scotland)
Highlands and Islands Enterprise
Scottish Water
Historic Scotland
End of Schedule B
Schedule B, Annex 8-1
CENTRAL GOVERNMENT
PROVISION OF INTERPRETING,
TRANSLATION AND
TRANSCRIPTION SERVICES
SCHEDULE C
PRICING DOCUMENT
REFERENCE: CASE 138244
Restricted – Contracts
Ref: 138244
April 2009
SCHEDULE C
Pricing Schedule
TENDERED PRICES
Tender Response Requirement
1.
Tenderers are required to submit a fixed price for Years 1, 2 and 3 of the Framework
Agreement. All prices must be shown exclusive of VAT and in GB £’s Sterling for attendance
Monday to Friday 08.00 am – 6.00 pm.
2.
For Interpreting Services only, attendance Monday to Friday 06.00 pm to 08.00 am and
weekends, Tenderers are also required to submit a fixed price for Years 1, 2 and 3 of the
Framework Agreement. All prices must be shown exclusive of VAT and in GB £’s Sterling.
3.
These prices shall remain fixed for the duration of the Framework Agreement.
4.
Any price variations for the Option Year 4 will be subject to agreement with the Authority.
Prices may increase or decrease (through improved efficiencies or deflation, etc). Any
increases in prices shall not exceed the percentage change in the Office of National Statistics’
Consumer Prices Index (CPI) (or another such index specified in the Product Listing) between
the Commencement Date and the first Price Review Date or between the preceding Price
Review Date and the applicable Price Review Date (as appropriate).
5.
Tenderers should provide details of their cancellation policy and minimum number of hours
charged for short notice cancellation, if applicable. Tenderers should provide their definitions
of “short notice” and minimum charges.
The Pricing Schedule is attached and has also been issued individually through our Electronic
Tender Service (ETS).
Case No. 138244 Interpretating, Translation and Transcription Pricing Schedule.xls
It is mandatory that Tenderers provide a compliant pricing bid. Prices must be in GB Pounds
Sterling and all aspects of the requirement as detailed in the specification.
End of ITT
Sch C-1