HUMAN RESOURCES FUNCTIONAL COMPETENCIES AND BEHAVIOURAL INDICATORS
The seven marketing functional competencies included in the Administrative Competency Framework are designed to identify those behaviours
that indicate an individual’s ability to perform successfully in a human resources-oriented role. These competencies are intended to be generic
across all human resources roles. It should be noted that behaviours differ from skills, which are usually very task-specific, i.e. produce
promotional materials, and are included in the job description, which is then supported by these competencies.
Competency
Professional and Technical
Capability
Relationship Building
Continuous Improvement
Behaviour Indicators

Demonstrates knowledge of and applies human resources terminology, tools, tactics, principles and practices, as
relevant to the successful delivery of the individual role

Possesses a sound knowledge of current and emerging human resources fundamentals, applies this knowledge in
the workplace

Keeps up-to-date with relevant statutory and regulatory requirements, and University human resources policies

Seeks to understand the intent of regulations governing the delivery of human resources within the University

Understands the role and use of technology in the delivery of human resource practices

Understands the role and responsibilities of human resources within the University setting

Promotes an organisational culture that supports the building of collaborative relationships

Develops and maintains internal and external networks and uses these to contribute to the achievement of
objectives

Establishes and manages appropriate relationships with internal and external stakeholders

Contributes to the development of long-term human resources plans, initiatives and strategies

Contributes to the ongoing review and development of human resource policies and processes

Monitors the impact of the University’s human resources practices and policies, highlighting areas requiring review
and learning from successes

Recognises the importance of developing policies that are consistent with the actual or desired organisational
culture
Communication
Customer Services

In conjunction with managers, identify and respond to training, development and learning needs/opportunities to
support the achievement of individual and University objectives

Advanced professional written and oral communication skills, including presentation skills

Makes use of plain English as opposed to technical human resource terms in all dealings

Able to initiate and conduct interactions at all levels

Able to present and convey information in a confident, clear and interesting way, in a manner appropriate to the
target audience

Able to exchange complex information and present ideas, reports, facts and other information clearly and
concisely

Consults with customers and stakeholders, to provide information and receive input and feedback

Demonstrates customer service orientation, responding to customer needs in an accurate and timely manner

Interacts with customers in an objective manner that demonstrates that concerns or problems have been heard
and understood

Recognises sensitive situations, and responds with discretion and compassion

Provides accurate and consistent guidance, support and advice at all levels, ensuring correct application of human
resources policies and methodologies

Acts in the role of champion for the employer and the employee, as appropriate to the situation

Is influential and persuasive when appropriate to secure solutions

Able to assess and respond to customer needs, and evaluate customer satisfaction

Understands, recognises and responds to human behaviours and motivators

Gains trust, respect and provides reassurance
Contextual Knowledge and
Organisational Awareness
Personal Responsibility

Is aware of, understands and is committed to the University’s strategic plans, goals and aims

Understands the University’s internal and external environment and business needs, and the subsequent enabling
and supporting role of human resources

Understands the role of human resources in delivering the operational and strategic plans and objectives of the
University

Understands and adheres to the University’s human resource policies, procedures and standard practices

Is aware of the configuration of the University’s human resources services, and the roles of key staff

Understands the role of and interface with staff Unions, Associations and other relevant external agencies

Acts in a professional manner at all times, and is diplomatic, discreet and tactful

Demonstrates a high level of integrity, objectivity and reliability

Advanced organisational skills, able to handle high levels of complexity

Strong attention to detail

Maintains confidentiality at all times, understands and respects the sensitive nature of information held

Understands own role and responsibilities within team, and works collaboratively with other team members to
achieve collective goals and deliver results

Understands limits of own authority, defers to superiors when appropriate

Able to adapt work to accommodate unexpected changes to scope or deadlines, or incorporate new elements

Able to socialize with and relate to a wide-range of people, honest, professional and cordial in all stakeholder and
customer interaction

Identifies interactions, links or dependencies between human resource initiatives or activities, and brings these to
the attention of other team members for information or further analysis

Self-motivated, able to work independently, meets deadlines and take ownership and accountability for own
results