Pathway Guide – Event & Venue Management (2005-2006) BA (Hons) Event & Venue Management PATHWAY GUIDE 2005-2006 SCHOOL OF SPORT, PERFORMING ARTS & LEISURE DEPARTMENT OF LEISURE, TOURISM AND HOSPITALITY University of Wolverhampton 2005. All rights reserved. No part of this work may be reproduced, photocopied, recorded, stored in a retrieval system or transmitted, in any form or by any means, without the prior permission of the copyright holder. School of Sport Performing Arts & Leisure 1 Pathway Guide – Event & Venue Management 2005-2006 CONTENTS Section 1. Introduction Welcome to the School of Sport, Performing Arts & Leisure School of Sport, Performing Arts & Leisure: Aims Welcome to the Department of Leisure, Tourism & Hospitality Section 2. Modules, Pathways, Routes and Programmes of Study What is a module? What is a Pathway? Specialist Pathways Joint Pathways What is a route? What is a programme of study? Section 3. Guidance on the Event & Venue Management Award Introduction to Venue Management Event & Venue Management Course Structure8 Course Aims Learning Outcomes Mapping out your programme of study Module Registration Exemptions/Prior Credit Work Placement Opportunities Section 4. Pathway Directory Section 4.1. Single Honours Programme Section 4.2. Combined Honours Programme Section 5. Brief Module Descriptions Level 1 Level 2 Level 3 Section 6. Staff involved in the delivery of modules Section 7. Pathway Group Leaders Section 8. Careers and Research in Venue Management Section 9. Teaching, Learning and Assessment Methods Introduction Module Assessment Feedback on Work Assessment Criteria Resit Arrangements Section 10 Unusual Circumstances Appeals Cheating Extenuating Circumstances and Obtaining Extensions for assignments Section 11 Staff/Student Relations Expectations of you and what you can expect from the university Student representatives within the department Academic Counselling Email Communication Section 12 Student Problem Solver Glossary of Terms Appendix 1: University Generic Assessment Grading Criteria Appendix 2: List of Event & Venue Management Modules indicating pre-requisites and excluded combinations Appendix 3: Elective modules 3 3 4 5 5 5 5 5 5 6 7 7 7 8 10 10 11 11 12 12 15 18 18 20 22 24 25 26 27 27 27 27 29 30 31 31 31 32 33 33 33 33 34 35 36 38 40 41 This pathway guide contains relevant information for academic year 2005/2006 and is correct as of the date of printing 2 Pathway Guide – Event & Venue Management 2005-2006 Section 1 Introduction Welcome to the School of Sport, Performing Arts & Leisure (SSPAL) Welcome to SSPAL and congratulations on reaching this stage of your education. The purpose of this guide is to provide you with some of the information that is needed to ensure a successful and enjoyable time within the School. Naturally not all of the information you need is contained here, but hopefully the guide will answer many of the questions you may have. Obtaining an honours degree is a considerable achievement and should be a target for you all. If you are prepared to work hard and read around your lecture notes you are likely to achieve a good degree. However, it is not all hard work and so your time within the School should also be seen as providing an opportunity to develop new and lasting friendships. Your lecturers and staff within SSPAL take your education very seriously and want you to succeed. We hope that you will. Good luck for your time here. Professor Craig Mahoney Dean of SSPAL School of Sport Performing Arts & Leisure: Aims The School is actively working to achieve the following aims: Professor Craig Mahoney Dean of SSPAL 1. The academic development and recognition of the component subjects 2. The development of scholarly activity 3. Extending the boundaries of knowledge of the subjects within and from the University in relation to a first class regional University with a national and international benchmark 4. Creating synergy and collaboration processes across and between the academic disciplines of the School 5. To be a catalyst for high quality and innovative academic developments 6. To become a focal point for the academic subjects across their range of activities, both in academia and in the community 7. To be a focus for cultural, performance and leisure industries for the next millennium 8. To take a leading role in developments related to learning and teaching in higher education 9. To underpin learning, teaching and consultancy with relevant research and scholarly activity 10. To develop and strengthen employment related provision and progression routes for all students 3 Pathway Guide – Event & Venue Management 2005-2006 Welcome to the Department of Leisure, Tourism & Hospitality (DLTH) The Event & Venue Management team within DLTH are pleased to welcome you to the programme and the university. There are many exciting months ahead for you, both in terms of your study and in the social activities in which you participate. This guide provides important information that we think you require in order to understand the course structure and content of the Event & Venue Management award. It is essential that this guide is used in conjunction with other documentation such as the Level 1 Undergraduate Modules Handbook (for use in identifying and selecting the elective modules within your programme & the guide to student regulations). Essentially the aim of this Pathway Guide is: To provide an overview of the Event & Venue Management subject area; To provide information which will help you to understand and develop your programme of study; To provide an accessible reference point for students and staff on available modules within the undergraduate Event & Venue Management programme of study. Whether you are following a specialist programme of study or doing a joint degree route you are taking we hope you find this guide useful and informative. We sincerely hope you will find Event & Venue Management stimulating and professionally challenging as well as being enjoyable. Good studying! The Academic Team Marcjanna Augustyn Crispin Dale Helen Dewhurst Steve Gelder Ahmed Hassanien Rachel Livesey Patrick MacCarthy Ghislaine Povey Caroline Wiscombe 4 Pathway Guide – Event & Venue Management 2005-2006 Section 2: Modules, Pathways, Routes and Programmes of Study What is a module? All our courses are made up of units called modules which contribute towards your final degree/diploma, known as an ‘award’. You need to register and pass a certain number of modules that fall into three types: 1) Core – you must study and pass all these compulsory modules to meet the requirements of your award 2) Core option – you must choose a set number from this group of modules in order to meet your course requirements. In some instances you may have to choose all modules in this group. 3) Elective – you make up the balance of your award with electives. This scheme allows you to include more modules from your subject(s), select modules from a different subject area or choose modules that are skills-based. In addition, the University Elective Programme (UEP) enables you to select blocks of modules in Languages, Information Technology or Business to provide a specific ‘flavour’ to your programme of study. Modules are sometimes described using other terminologies. These are: a) Pre-requisites – these are modules that must be taken before you may proceed to study a defined subsequent module b) Co- requisites – these are modules which must be studied in addition to a defined other module c) Project or Dissertation – these are independent study modules taken at level 3 and involve you in research at the leading edge of knowledge in your subject of study. Project modules carry 15, 30 or occasionally 45 level 3 credits What is a pathway? In the University there are two different types of course depending upon your application: 1) Specialist – This enables you to study one particular subject area in real depth 2) Joint – Allows you to study two subjects that complement each other These courses are all made up of modules and the rules governing which modules you must study for your particular course are called pathway rules and consist of: Specialist pathways i) A maximum of 90 credits of core or core option modules in each year (level) of study ii) A minimum of 60 credits of core or core option modules in each year (level) of study ii) 30 credits of elective modules in each year (level) of study 5 Pathway Guide – Event & Venue Management 2005-2006 Joint pathways 45 credits of core or core option modules in each year (level) of study What is a route? A route is a set of pathways for which you are registered and which leads to your final award: For a specialist route, you will be registered for a single specialist pathway i.e. BA (Hons) Event & Venue Management For a specialist route, the pathway rules require you to select the specified number of core option modules and then choose your elective modules to match your interests and possible career ambitions For a joint route, you will be registered for two pathways, one from each of your chosen subjects e.g. the award of BA (Hons) Event & Venue and Tourism Management is made up of the Event & Venue joint pathway and the Tourism joint pathway For a joint route consisting of subjects A and B, you will need to: Combine the two joint pathways involved Choose any necessary core option modules in either or both pathways Choose your 30 credits of elective modules which can be; 1) 30 more credits of subject A 2) 30 more credits of subject B 3) 15 more credits of subject A and 15 credits of subject B 4) 15 or 30 credits of another subject 5) University Elective Programme What is a programme of study? A programme of study is a record of the modules you have registered for, after you have chosen your core option and elective modules. This choice should be made with the help and advice of an academic counsellor. You will receive a transcript on a regular basis showing your programme of study, consisting of your modules and graded results. 6 Pathway Guide – Event & Venue Management 2005-2006 Section 3 Guidance on the Event & Venue Management award. Introduction to Event & Venue Management The Event & Venue Management programme has been developed as a response to the requirements of the industry which include operators of conference and exhibition venues, theatres, music and dance venues casinos, nightclubs, visitor attractions and sports stadia in equipping graduates with the management skills needed to help ensure the future success of the sector. In doing so the programme will address the needs of the event and venue management sector of the leisure, tourism and hospitality industries. Indeed, the programme is academically linked to the subject areas of leisure, tourism and hospitality management in that it has a service sector orientation and focuses on both customer and product-related perspectives. Event & Venue Management Course Structure You will be studying Event & Venue Management in order to gain either A single subject honours degree A combined honours degree Whichever of these options you have chosen, there will be a specified number of core (compulsory) subjects or “modules” each year that you must study (see section 4) and a range of elective modules that you will choose from to complete your programme. Some modules also have prerequisites (module you must previously have studies) and co- requisites (a module you must study in the same semester). Other modules cannot be selected if you have selected a similar module from another subject (these are known as excluded combinations). You must use this guide (and other information) to make sure that you map your study programme appropriately. Your Personal Tutor will help you with this. Course Aims The Event & Venue Management course aims to produce capable, creative future leaders for the Event & Venue Management sector of the leisure, tourism and hospitality industries. This is achieved by developing graduates with an in depth knowledge of consumer markets, an understanding of the consumer and the consumer experience and a practical awareness of the nature of contemporary event and venue operations. This knowledge is combined with a thorough grounding in managerial, marketing, business information systems and financial principles and highly developed personal, transferable skills. Such graduates are increasingly being sought after for their industry specific knowledge and expertise. 7 Pathway Guide – Event & Venue Management 2005-2006 The BA (Hons) Event & Venue Management course aims to: 1. Enable students to demonstrate a critical understanding of the concepts and theories of Event & Venue Management and the underpinning contributions of a range of relevant disciplines. 2. Ensure an awareness of the interaction between venues, venue management 3. Organisations and local communities, as well as the wider environment. 4. Develop the ability to critically analyse the application of theory to practice. 5. Ensure an appreciation of the ethical issues associated with the operation and development of event & venues. 6. Provide opportunities for the development of a range of key skills relevant to personal, vocational/professional development. 7. Develop applied research skills. 8. Meet the needs of event and venue employers at international, national, regional and local level. LEARNING OUTCOMES LEVEL ONE The intention at Level One is to provide the necessary underpinning knowledge and skills. At the end of this level students will be able to: 1. Demonstrate an understanding of the multidisciplinary nature of event and venue management. 2. Demonstrate an understanding of concepts and theories associated with event and venue management. 3. Describe the nature and range of event and venue management operators/operations. 4. Outline the environmental influences on event and venue operators and their operational activities. 5. Explain the theories and concepts that underpin the management of event & venues. 6. Examine the nature and characteristics of the events that serve as a focus of venue management operations. 7. Demonstrate the development of a range of skills. 8. Utilise a range of source material to investigate the subject area. LEVEL TWO The intention at Level Two is to enable students to develop their knowledge and begin to develop their ability to apply theory to understand practice. At the end of this level students will be able to: 9. Explain and evaluate the theories and concepts associated with event and venue management. 10. Discuss the application of a range of management concepts and theories to event and venue operators and their associated operations. 11. Explain and evaluate the domestic and international nature and dimensions of event and venue management. 12. Evaluate the appropriateness of a range of research methods to event and venue operators. 13. Evaluate the contribution and impacts of event and venue operations in social, economic, environmental, political, cultural and other terms. 14. Further develop independent learning skills. 15. Demonstrate the development of a range of vocational skills. 8 Pathway Guide – Event & Venue Management 2005-2006 LEVEL THREE The intention at Level Three is to enable students to critically evaluate both event and venue management practice and theory. At the end of this programme students will be able to: 16. Critically appraise the current issues associated with event and venue management. 17. Critically analyse event & venues from both an operational and strategic management perspective. 18. Critically analyse the application of management theories to practice. 19. Demonstrate the ability to synthesise the application of management theories to practice in the workplace. 20. Identify, research and make recommendations on problems being experienced by event and venue operators. 21. Demonstrate the development of a range of independent research skills. 9 Pathway Guide – Event & Venue Management 2005-2006 Mapping out your Programme of Study The modules making up Event & Venue Management are largely derived from the Event & Venue Management subject but modules from other associated subjects are included in the programmes where appropriate. You will be asked, with assistance from Personal Tutors/Academic Counsellors, to define the programme you will study each year, using this Guide, and Undergraduate Modules Handbook to assist you in your choice. This process requires you to list the core (compulsory) modules you will study and the elective modules you have chosen. In the elective slots you may choose to: a) b) c) d) Study modules from different subject(s) Study skills based modules not already in the programme Study modules from the Wolverhampton Languages Programme Study modules as advised by your Personal Tutor/Academic Counsellor (You may need to think ahead to future years in certain subjects if pre –requisites are required to study certain modules at levels 2 & 3) The modules you are required to select in designing your programme will be described as Level 1, Level 2 or Level 3 modules and the code assigned each module will indicate its level and the Subject of the module, e.g. VM1005 is a level 1 Venue management module, VM2005 is a level 2 Venue Management module. Undergraduate modules are normally rated at 15 credits, but can also have other ratings e.g. 30 credits. If you are a full time student you are required to study at a rate of 60 credits per semester or 120 credits per year i.e. you must choose the equivalent of 8 modules of 15 credits. As a part time student you may study between 15 and 45 credits per semester. Module Registration In consultation with your Personal Tutor/Academic Counsellor during the Welcome week you will be asked to enter your optional modules and the compulsory part of your programme onto a Pathway Registration Form (PRF). From this form your programme will be registered in the University’s Management Information System (called SITS) and this forms an official record of the modules you will be studying during your time with us. It also forms the basis for the collection of assessment data and the provision of examination results and course transcripts as you progress through your course. In this context, please note that you will receive credit only for those modules for which you are officially registered. Although a Personal Tutor/Academic Counsellor will be available to assist you select your programme, it is your responsibility to ensure your programme is registered correctly and submitted on time to the appropriate campus registry. Where module choice exists within your programme you will be asked at intervals throughout your University career and in conjunction with your Personal Tutor/Academic Counsellor to reconfirm your programme of study e.g. to select and define election modules. This will usually happen at the end of semester 1, the end of semester 2 and then at the end of Level 2 and before you start your final year. Please note that the modules defined in your programme may change from time to time. Such changes will reflect the advances in knowledge and expertise made in your subject area over the time you are with us in the University. Thus because of the rapid advances made in many subjects it is likely that at least some of the level 3 modules in your programme will have been updated, modified or changed by the time you come to study them in 2 years time. It is important to understand that the overall aims and outputs of your programme will remain unchanged; it is merely the structure and content of individual modules that will have been modified 10 Pathway Guide – Event & Venue Management 2005-2006 to reflect recent advances in your subject of study. In all cases of this sort you will always be informed of any such changes to your programme and your programme will be automatically modified for you in the University systems. Exemptions/Prior Credit Students who, by virtue of prior study or experience, can demonstrate to the satisfaction of the University achievement equivalent to that of passing all or part of the assessment of a module may be exempted from that module or part of module. Details of prior credit and exemption may be found in Section D.2 of the University regulations. It is important that any student who joins the awards part way through the programme of study, perhaps by joining from another university, or after completing an HND fill in the appropriate mapping form with their tutor. Anyone wishing to apply for exemption must register his or her application in his or her Campus Registry office before the commencement of the semester in which the module occurs. If you would like further advice on these matters please see your Personal Tutor/Academic Counsellor or speak to your Campus Registry staff. Work Placement Opportunities The Event & Venue Management course offers students the opportunity to undertake an optional 48-week work placement in the third year. This opportunity is optional as we recognise that some students will join the course with a wealth of event and venue employment experience, while others may have no direct experience in the industry. Applicants with little or no experience are strongly recommended to take this opportunity. After all, this is a vocational course and we expect that graduates will be able to demonstrate real world knowledge and experience to a potential employer. Students are actively supported in both the process of securing a placement and subsequently in reflecting upon the experience gained through the work placement, via modules in the final year and also by the University’s experienced Job shop staff. Our wide range of contacts are used to help students locate and secure relevant work experience. Students may additionally contact the University Careers Service Unit, which can assist in securing meaningful work experience during the summer vacations. For example, students could choose to take up a summer Work Wise placement. The Work Wise programme has been designed specifically for University of Wolverhampton students that are not undertaking a work experience placement but would like to introduce some formal accredited work experience to their studies. The programme organises 8, 10 or 12 week project related placements with local organisations exclusively for University of Wolverhampton students. Students are paid a training allowance of £130 per week and they can additionally use the Work Wise placement in order to apply for the newly accredited 'Independent Learning in the Workplace module'. Students who decide to undertake a Venue Management work placement, must study elective modules TR2014 and TR3015. 11 Pathway Guide – Event & Venue Management 2005-2006 Section 4. Pathway Directory Section 4.1 Single Honours Students Pathway Title BA (Hons) Event & Venue Management Pathway Code DS/EVEM Level One Single honours students are required to study five core/ core option Event & Venue Management modules at Level One, making 90 credits, and two elective modules (30 credits). Students must study 120 credits in total per level. The two elective modules can be chosen from the Event & Venue electives or from modules in other areas of study, such as languages, business, tourism, leisure and so on. Core Modules Semester MODULE CODE Module Title Credits Comments SEM1 VM1000 Introduction to Venue Management 15 Select this module SEM1 TR1007 Introduction to Researching in Leisure, Tourism & Hospitality 15 Select this module SEM2 VM1005 A-Z of Venue Licensing 15 SEM2 VM1003 Introduction to Events Management 15 TR1008 Management for Tourism & International Hospitality 15 SEM2 Select this module TR1005 Finance and Economics Tourism and Hospitality 15 SEM2 Select this module for Leisure, Select this module Select this module Elective Modules Semester MODULE CODE SEM1 LR1000 SEM1 LR1005 Module Title Credits Comments Leisure Providers 15 Personal & Study Skills for Leisure, Tourism and Hospitality 15 Select this module or a University module Select this module or a University module 12 Pathway Guide – Event & Venue Management 2005-2006 Pathway Title BA (Hons) Event & Venue Management Pathway Code DS/EVEM Level Two To qualify for a single honours degree in Event & Venue Management, students are required to study 90 credits of core/core option modules and 30 credits of elective modules at level 2 of the programme. If students are taking the work placement (sandwich programme) they must take TR2014 Career and Skills Development as an elective. Core Modules Semester MODULE CODE Module Title Credits SEM1 VM2000 Venue Operations Management 15 SEM1 TR2011 Research Methods for Leisure, Tourism and Hospitality 15 SEM2 VM2008 Organisational Theories of Event Management 15 SEM2 VM2003 Venue Design & Development 15 SEM2 LR2002 Law for the Management of Leisure Services 15 Core Option Modules Semester MODULE CODE Module Title Credits Core Option Group Core Option Group Rule** (Min. credits) COMMENTS SEM1 TR2010 Marketing for Tourism and Hospitality Organisations* 15 A Select one module only SEM1 LR2006 Marketing of Sports and Leisure Services* 15 A (Prohibited Combination) Elective Modules Semester MODULE CODE Module Title Credits SEM1 TR2014 Career and Skills Development 15 SEM2 VM2004 Food & Beverage Retailing SEM2 VM2007 Contract Catering for Events and Venues SEM2 VM2005 Venue Merchandising & Sales 15 15 15 Optional Work Placement (see page11) 13 Pathway Guide – Event & Venue Management 2005-2006 Pathway Title BA (Hons) Event & Venue Management Pathway Code DS/EVEM Level Three To qualify for a single honours degree in Event & Venue Management, students are required to study 90 credits of core/core option modules and 30 credits of elective modules at level 3 of the programme. If students are taking the work placement (sandwich programme) they must take TR3015 Personal and Professional Development in the Tourism and Hospitality Industries as an elective. Core Modules Semester MODULE CODE Module Title Credits SEM 1 VM3004 International Events Management 15 SEM 1&2 VM3000 Dissertation: Venue Management 30 SEM1 LR3010 Strategic Management of Leisure Services 15 SEM2 VM3007 Sex, Drugs & Rock 'n' Roll: Social Responsibility for Venue Managers 15 SEM2 VM3003 International Venue Management 15 Elective Modules Semester MODULE CODE SEM1 Module Title Credits TR3015 Personal and Professional Development for the Tourism and Hospitality Industry 15 SEM1 VM3008 Strategic PR for Events & Venues 15 SEM2 LR3009 Contemporary Issues in Leisure Services 15 14 Pathway Guide – Event & Venue Management 2005-2006 Section 4.2. Combined Honours Students Pathway Title Pathway Code BA (Hons) Event & Venue Management DJ/EVEM Students who are studying a Joint Programme of Study, e.g. BA (Hons) Event & Venue Management and another subject will study a minimum of 45 credits of core/core option Event & Venue Management modules at Levels 1, 2 and 3. They should also study a minimum of 45 credits of core/core option modules of the other subject They should also study 30 credits of elective modules per level. The Event & Venue Management modules that must be studied as well as those that can be chosen as electives are listed below. Level One As a minimum students must study: Core Modules Semester MODULE CODE Module Title Credits Comments SEM 1 VM1000 Introduction to Venue Management 15 SEM2 VM1005 A-Z of Venue Licensing 15 Select this module Select this module SEM2 VM1003 Introduction to Events Management 15 Select this module Other available modules are: Elective Modules Semester Credits MODULE CODE SEM1 TR1007 Introduction to Researching Tourism & Hospitality SEM1 LR1000 Leisure Providers 15 LR1005 Personal & Study Skills for Leisure, Tourism and Hospitality 15 SEM1 15 TR1008 Management Hospitality International SEM2 SEM2 TR1005 Finance and Economics for Leisure, Tourism and Hospitality 15 Module Title for Tourism & in Leisure, 15 Core Option Group Rule (Min. credits) COMMENTS Select a maximum of two modules or two other University modules 15 Pathway Guide – Event & Venue Management 2005-2006 Level Two As a minimum students must study: Core Modules Semester MODULE CODE Module Title Credits SEM 1 VM2000 Venue Operations Management 15 SEM2 VM2008 Organisational Theories of Event Management 15 SEM2 VM2003 Venue Design & Development 15 Other available modules are: Elective Modules Semester MODULE CODE Credits SEM1 TR2011 Research Methods for Leisure, Tourism and Hospitality 15 SEM2 LR2002 Law for the Management of Leisure Services 15 SEM1 TR2010 Marketing for Organisations* 15 SEM1 LR2006 Marketing of Sports and Leisure Services* 15 SEM2 VM2004 Food & Beverage Retailing 15 SEM2 VM2007 Contract Catering for Events and Venues 15 SEM1 TR2014 Career and Skills Development 15 SEM2 VM2005 Venue Merchandising & Sales 15 Module Title Tourism and Hospitality Core Option Group Rule** (Min. credits) Select a maximum of two modules or two other University modules (*: Prohibited combination) 16 Pathway Guide – Event & Venue Management 2005-2006 Level Three As a minimum students must study: Core Modules Semester MODULE CODE Module Title Credits SEM 1 VM3004 International Events Management 15 SEM2 VM3007 Sex, Drugs & Rock 'n' Roll: Social Responsibility for Venue Managers 15 SEM2 VM3003 International Venue Management 15 Other available modules are: Semester MODULE CODE Module Title Credits SEM 1&2 VM3000 Dissertation: Venue Management 30 SEM1 LR3010 Strategic Management of Leisure Services 15 SEM1 TR3015 Personal and Professional Development for the Tourism and Hospitality Industry 15 SEM1 VM3008 Strategic PR for Events & Venues 15 SEM2 LR3009 Contemporary Issues in Leisure Services 15 Core Option Group Rule** (Min. credits) Select a minimum of two modules or two other university modules 17 Pathway Guide – Event & Venue Management 2005-2006 Section 5 Module Descriptors (All of the modules listed here are taught at Walsall campus) Descriptions of Level 1 Event & Venue Management Modules VM1000 - Introduction to Venue Management (15 credit module) The module aims to introduce the student to types of Venue Outlet (Casinos, Pubs, Multiplex, Theatres, Clubs, Sports Stadia, Leisure Centres, Tourist Attractions, Retail Shopping Malls, Conference Centres, Arenas, profit and non-profit venues); identify management skills necessary to operate such outlets (finance, marketing, sales, planning, control, quality, human resources, management theory and practices, operational activity); understand the impact of venue development on the environment and examine the range of events that venues undertake. Assessment Details Individual Presentation 50% Group Case Study 50% VM1003 – Introduction to Events Management (15 credit module) The module aims to inform students of the historical nature to event management and how through a succession of key development phases it has emerged into a multimillion-dollar industry. The scope of the industry will be considered along with an introduction to the basic planning processes necessary to deliver a recreational event Assessment details Group presentation event proposal and Portfolio of evidence 50% Essay Historical development of the event industry. 50% VM 1005 The A-Z of Venue Licensing (15 credit module) Event & venues operate within a legislative framework that includes licensing for the sale of alcohol, licensing for the playing of music, licensing for gambling and betting, licensing for fundraising and licensing for Health and Safety issues under the Public Entertainments Licensing Laws and others. The module will investigate the legislative framework that surrounds venues and realise its importance in operational management processes. Assessment Details Essay 40% Exam 60% TR1005 - Finance and Economics for Leisure, Tourism and Hospitality (15 credit module) This module addresses concepts relevant to economics and financial management in tourism organisations. Assessment Details Individual essay (50%) Group presentation (50%) TR1007 - Introduction to Researching in Leisure, Tourism & Hospitality (15 credit module) This module is designed to introduce students to the techniques for data collection, analysis and presentation that can be used to research leisure, tourism and hospitality issues. Assessment Details Individual essay (35%) Resource file (65%) TR1008 - Management for Tourism & International Hospitality (15 credit module) In an increasingly competitive and dynamic environment, tourism managers need to be equipped to continually develop employees and methods of working to ensure their continuing effectiveness. Integral to this is an understanding of the basic management theories and their application in a 18 Pathway Guide – Event & Venue Management 2005-2006 range of contexts. This module intends to introduce and explore management theories and perspectives and apply these to a range of tourism contexts. Assessment Details Individual essay (50%) Reflective self analysis report (50%) LR1000 – Leisure Providers (15 credit module) Prohibited Combinations SR1009 This introductory module to the leisure industry provides an overview of the providers of leisure opportunity and recreation services. It examines the relationship between the public, private and voluntary sectors. Assessment Details Case-study 65% Mid term test 35% LR1005 - Personal & Study Skills for Leisure, Tourism & Hospitality (15 credit module) Learners need to be equipped with the necessary personal and study skills to be able to perform effectively in the academic and vocational arenas. This module is designed to give students an interdisciplinary overview of leisure, tourism and hospitality by considering a variety of contemporary issues. Concurrently, the module aims to develop students’ verbal and non-verbal communication skills, organisational skills and technological skills. Assessment Details Resource skills file 100% 19 Pathway Guide – Event & Venue Management 2005-2006 Descriptors of Level 2 Modules VM2000 Venue Operations Management (15 credits) The module aims to build on the Level 1 Introduction to Event & Venue Management module by developing a range of management competencies for event & venue operators. It begins by examining key human resource management functions, basic marketing principles and the concepts of financial accountability and quality management. It also highlights the importance of managing the operation from the perspective of the end-user. Assessment details Venue Management Simulation 100% VM2003 Venue Design and Development (15 Credits) The module aims to explore the principles of product design in the context of event & venue management. Students will be introduced to relevant product design and development theories including ergonomics, colour theory and design management Assessment details Essay 50% Presentation 50% VM2008: Organisational Theories of Event Management (15 Credits) The module aims to build on the level 1 introduction to the events industry through a systematic evaluation of the key areas necessary to organise a recreation event. These areas include: planning processes, budgeting/fundraising/sponsorship, organising /motivating the workforce, legal issues and strategic evaluation. The module enables students to apply theories and concepts across a broad spectrum of event types Assessment details Report 50% Presentation 50% TR2011 Research Methods for Leisure, Tourism and Hospitality (15 credit module) This module is designed to build on TR1007 and to enable students to confidently design, implement and review research projects in leisure, tourism and hospitality. This module aims to prepare students for the Individual Dissertation to be completed in Year 3. Assessment details Report Group Presentation 60% 40% TR2010 Marketing for Tourism and Hospitality Organisations (15 credit module) It is essential that leisure, tourism and hospitality marketers have a full appreciation of the market orientation of their activities with a view to building relationships with stakeholders and gaining competitive advantage. Through the use of a range of examples, this module examines marketing concepts, theories and perspectives in the context of a dynamic and increasingly competitive global tourism and hospitality environment. Assessment details Essay Group Presentation 60% 40% 20 Pathway Guide – Event & Venue Management 2005-2006 LR2006 Marketing of Sports and Leisure Services (15 credit module) This module will introduce practical aspects of marketing leisure services. It demonstrates how to analyse what is going on in the leisure service market, how to set marketing objectives and how to measure the results of marketing. Assessment details Group Presentation & Report Individual Paper 50% 50% LR2002 Law for the Management of Leisure Services (15 credits) The module aims to give students an understanding of the importance of legislative constraint within the industry. It highlights the dangers inherent within industry and through an understanding of the legal process gives the future managers of organisations the opportunity to highlight the results that a lack of “duty of care” can bring. Through the study of particular cases, such as the Hillsborough Tragedy, The Lyme Bay Canoe Tragedy and The Marchioness Disaster the difficulties of corporate manslaughter and civil negligence cases are introduced. “What price a life?” is determined amongst the more mundane legal requirements of employment legislation, licensing law, Use of Land for Leisure purposes, sex and racial discrimination. The module will study current events and introduce immediate discussion of real life scenarios: in the past month two incidents in nightclubs in the USA have had traumatic consequences for those pursuing a leisure experience. Assessment details Report Exam 50% 50% VM2004 Food and Beverage Retailing (15 credits) The module aims to develop the students’ ability to explain and evaluate the different methods of food and beverage retailing concepts and the necessity to incorporate the provision of alcoholic and non-alcoholic beverages and food within venues. Students will discuss and evaluate different methods of provision of such hospitality and acknowledge its importance within venue management. Assessment details Survey and group report 65% Essay 35% VM2005 Venue Merchandising and Sales (15 credits) The module aims to offer an evaluative understanding of merchandising and sales within venue operations. The specific role of sales promotion within the context of venue operations will be analysed and explored. The modules will encourage students to understand how the role of merchandising and sales can maximise revenue and yield. Assessment details Individual essay 50% Group presentation 50% VM2007 Contract Catering for Events and Venues (15 credits) The module aims to give students the opportunity to evaluate and discuss principles of contract catering in the context of event and venue management. Students will encounter systems used for contract catering activities and explore the basic skills needed for contract catering in the context of the management of events and venues. Assessment details Presentation 40% Essay 60% 21 Pathway Guide – Event & Venue Management 2005-2006 TR2014 Career and Skills Development (15 credits) This module enables students to identify and secure work in tourism or hospitality organisations, be that for the purposes of placement or employment following graduation. It also enables students to reflect on their current and future development needs Assessment details Skills Self evaluation & CV. Essay 50% 50% Level 3 Module Descriptors VM 3004 International Events Management (15 credits) The module aims to give students the opportunity to critically appraise and analyse theories of major event planning on an international and global scale. It will provide students with the opportunity to evaluate strategies for the development of international events. Assessment details Essay Presentation 50% 50% VM 3003 International Venue Management (15 credits) The module builds on a range of level 1, 2, and 3 learning outcomes by applying theories in an international context. The module begins by profiling the international operating environment across the range of venue types and considers patterns of internationalisation in the major markets. Strategies for achieving global growth are considered and a range of international companies examined. The module continues by examining principles of crossnational culture and applying these to manage a diversity of customers, employees and other stakeholders. Assessment details International organisation profile and paired presentation 40% Examination (3 hours) 60% VM3007 Sex, Drugs and Rock ‘n’ Roll: Social responsibility for Venue Managers (15 credits) This module aims to build on student’s prior learning and accrued industry awareness in order to identify and debate contemporary issues of social responsibility in the venue context. The module begins by introducing concepts of ethics and social responsibility, then takes an issue based approach to consider social, environmental and legal issues in order to develop the student's ability to synthesise, critically analyse and debate. Assessment details Seminar Paper 60% Structured Group Debate 40% VM3000 Dissertation: Venue Management (30 Credits) The module aims to develop the students ability to engage in independent rigorous research and analysis of a venue management related issues, problem or innovation and develop further understanding of the theories, themes and perspectives contained within the subject. Assessment details Dissertation proposal 5% Seminar Presentation of draft literature review 15% Dissertation 80% LR3010 Strategic Management of Leisure Services (15 credits) The module aims to offer a critical understanding of strategic management and explore sources of advantage for leisure organisations within a dynamic and turbulent competitive environment. The module offers a critical and evaluative approach to strategy whilst 22 Pathway Guide – Event & Venue Management 2005-2006 challenging strategic concepts, theories and perspectives and their application to leisure organisations. Assessment details Case Study 60% Essay 40% TR3015 Personal and Professional Development in the Tourism and Hospitality Industries (15 credits) This module enables students to undertake a 48-week work placement within the tourism industry. It will facilitate their ability to apply theory to practice and critically reflect on the skills that they have developed during the placement and further development needs. Assessment details Employer Negotiated Project Report 50% 50% VM3008 Strategic PR for Events and Venues (15 credits) The module aims to give students the opportunity to critically appraise and analyse theories of public relations strategy, in the context of event and venue management and the particular issues and challenges that this entails. Assessment details Essay Case Study Presentation 50% 50% LR3009 Contemporary Issues in Leisure Services (15 credits) This module enables students to identify operational/management issues within a leisure organisation, using appropriate theory to analyse the issue and provide key recommendations. Assessment details Employer’s report - Presentation 50% Essay 50% 23 Pathway Guide – Event & Venue Management 2005-2006 Section 6. Staff involved in the delivery of modules Department of Leisure, Tourism and Hospitality: Staff Contact Details Name Dr.Peter Dewhurst Dr Marcjanna Augustyn Dr. Ahmed Hassanien Steve Gelder Rachel Livesey Patrick McCarthy Caroline Wiscombe Ghislaine Povey Crispin Dale Helen Dewhurst Val Train Title Associate Dean Head of Leisure, Tourism and Hospitality Department Course Leader for BA (Hons) Event & Venue Management Course Leader for BA (Hons) Leisure Management. Senior Lecturer in Tourism Senior Lecturer in Leisure Management Course Leader for BA (Hons) International Hospitality Management. Course Leader for MA Hospitality Management Course Leader for Postgraduate Tourism Studies Course Leader BA (Hons) Tourism Management Departmental Secretary ‘Phone 01902 323283 01902 323239 019023282 42 01902 323125 01902 323279 01902 322863 01902 323271 Email address p.dewhurst2@wlv.ac.uk 01902 322096 01902 323278 g.povey@wlv.ac.uk 019023282 42 01902 323188 H.Dewhurst@wlv.ac.uk m.augustyn@wlv.ac.uk A.Hassanien@wlv.ac.uk s.gelder@wlv.ac.uk r.livesey@wlv.ac.uk p.mccarthy@wlv.ac.uk c.wiscombe@wlv.ac.uk c.dale@wlv.ac.uk v.a.train@wlv.ac.uk 24 Pathway Guide – Event & Venue Management 2005-2006 Section 7 Pathway Group Leaders Name Dr Marcjanna Augustyn Dr. Ahmed Hassanien Steve Gelder Patrick McCarthy Caroline Wiscombe Ghislaine Povey Helen Dewhurst Crispin Dale Pathway responsibilities Head of Leisure, Tourism and Hospitality Department Tel 01902 323239 Email m.augustyn@wlv.ac.uk Course Leader for BA (Hons) Event & Venue Management Course Leader for BA (Hons) Leisure Management. Senior Lecturer in Leisure Manageent Course Leader for BA (Hons) International Hospitality Management. Course Leader for MA Hospitality Management Course Leader BA (Hons) Tourism Management Course Leader for Postgraduate Tourism Studies 01902328242 A.Hassanien@wlv.ac.uk 01902 323125 s.gelder@wlv.ac.uk 01902 322863 p.mccarthy@wlv.ac.uk 01902 323271 c.wiscombe@wlv.ac.uk 01902 322096 g.povey@wlv.ac.uk 01902328242 H.Dewhurst@wlv.ac.uk 01902 323278 c.dale@wlv.ac.uk 25 Pathway Guide – Event & Venue Management 2005-2006 Section 8 Careers and Research in Event & Venue Management Industry Links The Department of Leisure, Tourism & Hospitality is actively developing close links with professionals working within event & venues. These links are of direct benefit to our students as they help to ensure the contemporary relevance of the course structure and content. Students are entitled to student membership of a range of professional bodies and organisations, including the Hotel and Catering International Management Association, the Institute of Travel and Tourism, the Tourism Society, the Institute of Leisure and Amenity Management and Tourism Concern. Students are actively encouraged to join these organisations to help them to make contact with industry professionals and ensure an up to date knowledge of changing industry trends and issues. On completion of a period of appropriate professional experience, graduates are entitled to upgrade to full member status. Career Opportunities Event and Venue operators are looking to recruit graduates who have specialist knowledge, management and interpersonal skills. The Event & Venue Management course is specifically designed to ensure that graduates will be highly employable in this dynamic industry. The Quality Assurance Agency for Higher Education has commended us on the high rate of successful graduate employment. We are justifiably proud of the fact that 90% of those graduating from DLTH courses between 1996 and 1999 found employment or entered further study or training within six months of graduating. Graduates from this course will find a wide range of career opportunities open to them, not just in the UK but also around the world. The primary function of graduates with a BA (Honours) Event & Venue Management degree will be to manage day to day operations, as unit or divisional managers, in a range of entertainment, visitor attraction, sports, cultural and business oriented venues and similar managerial positions within the conference and events industry. It is anticipated that graduates will be able to make judgements with regard to operational issues confronting the industry and will also have the ability to critically assess managerial problems and implement strategies to resolve them. Research The LTH department are actively involved in research in the industry and are currently writing a textbook on Event & Venue Management. Their interests feed both undergraduate and postgraduate programmes and students completing their degree may feel they would like to join the Postgraduate Studies programmes. Currently we offer Postgraduate Studies in a number of hospitality and tourism disciplines on a full and part time basis. Please contact the course leaders or departmental secretary for further information. 26 Pathway Guide – Event & Venue Management 2005-2006 Section 9. Teaching, Learning and Assessment Introduction Event & Venue Management staff use a wide range of teaching and learning strategies. Academic work includes formal lectures, seminars, tutorials, workshops, as well as student led group-work, both directed and non-directed independent study, pre-set reading, and presentations. Different assessment methods are utilised to facilitate general development of students and to help prepare you for the world of work. Assessment tasks often require the student to apply issues covered in the module within an industrial or organisational setting. Methods of assessment will include seminar presentations, videotaped material, individual and group work and written work. At the start of each module the module tutor will provide you with a Module Guide in which the assignment brief and assignment specific criteria for each component and element will be detailed. All assessed Event & Venue Management work should be handed to the Walsall Campus Registry before 5pm on the date specified in the Module Guide. Registry will provide you with a receipt as proof of your submission. Module Assessment The way in which your learning will be assessed will be stated in the Module Guide. It will tell you whether you will be required to sit an examination, submit coursework or complete practicals or presentations. Some work you will complete will be individual assessment but other assignments you will undertake with your peers as group work. Work will normally be returned to students within 3 weeks of handing in date. However work and grades may be withheld for examination board purposes, particularly at the end of semesters. A sample of work from the top, middle and bottom grades will be second marked to ensure moderation. Feedback on work Written Assignments Feedback should normally be given within three working weeks from the submission date of the assignment. General feedback will be given to the whole class/group verbally and/or in writing and this will cover: Spectrum of grades General strengths Weaknesses Areas for improvement Links to future assessments Written feedback will also be given both within each student’s assignment text and on an assessment feedback sheet, which will be passed to the students at the same time as their assessed work is returned. Copies of the assessment feedback sheets for each written assignment are also kept in the student’s departmental files and then used by personal tutors when providing tutorial advice. 27 Pathway Guide – Event & Venue Management 2005-2006 Formative mid term tests Feedback should normally be given three working weeks following the submission date. General feedback should be given to the whole class/group verbally and/or in writing and this will cover: Spectrum of grades General strengths Weaknesses Areas for improvement Links to future assessments Written individual feedback will be given in text or verbal form in class. Summative Exams Owing to the positioning of summative examinations at the end of the module, feedback cannot be given within three weeks from submission date. Where requested, tutorials should, therefore, be offered for the purposes of feedback during the following weeks: Semester one feedback – first week of semester two Semester two feedback – first week of semester one Presentation/practical work Feedback should be given within three weeks from the date of the assessment. General feedback should be given to the whole class/group verbally and or in writing and this will cover: Spectrum of grades General strengths Weaknesses Areas for improvement Links to next assessments Written feedback will also be given on assessment feedback sheets as appropriate to the activity. Copies of the assessment feedback sheets are also inserted in the students’ departmental files and then used by personal tutors when providing tutorial advice. Feedback on failed assignments Photocopies of failed pieces of student work (the originals having been retained for External Examiner consideration), should be given to the departmental administrator so that they are available for students to collect at any point, including during the summer vacation. Work that has failed should have sufficient written feedback to guide a student to prepare for the appropriate resit. Please ensure that you check subject notice boards for uncollected work since it will only be held for a short period. Students must also be aware that all feedback on grades given during the year i.e. before the Subject and Award Boards is provisional and subject to moderation and ratification by these boards. 28 Pathway Guide – Event & Venue Management 2005-2006 Assessment Criteria Assessment criteria follow the University generic Alphanumeric grading system (see section practical information for the student). Staff in the School of Sport, Performing Arts and Leisure use specific criteria sheets to help you understand how to meet the criteria and to provide you with feedback on your performance. COMMON GRADE POINT SCALE For Recording Module Results Description Honours Equivalent Outstanding performance First Above average Very good Upper Second Average - good Lower Second Satisfactory Performance Third Grade Point Scale A16 A15 A14 B13 B12 B11 C10 C9 C8 D7 D6 D5 Marginal Fail E4 Fail F3 F2 F1 No Assessment F0 (Zero) The assessment you complete will be classed as either a component or an element of assessment. Each assessment component or element will be weighted and its weighting will be used to calculate the overall grade you will be awarded for the module. If you do not submit assessment or submit assessment late without just cause you will be given an F0 grade for that element or component of assessment. You will be required to obtain a minimum grade of D5 in assessment components to pass the module. However, most Event & Venue Management module assessments are classed as elements and not components of assessment. Elements of assessment can be compensated and within SSPAL elements of assessment are compensated down to grade E4. This means that a student can compensate for a marginal failure in one assessment, by a good grade in a second assessment. 29 Pathway Guide – Event & Venue Management 2005-2006 Resit Arrangements The next available opportunity to resit work will normally be during the first week in September following failure. Resits are not normally permitted during the next semester unless the module you have failed is offered in both semesters. You must register your intent to resit or retake a module so that it is recorded on your programme of study and on SITS. Failure to register this intent by the appropriate date will result in you being denied credit for work you submit. If you resit a component the maximum grade you will be granted for the assessed work, if it is of a satisfactory standard, will be a D5. This grade will be aggregated with grades awarded for any passed components to produce your overall grade. If you fail a resit you will be required to retake the module in order to redeem failure. If you retake a module there will be no restriction on the grades you will be awarded for assessed work but you must note that you may not retake a module in the last week in August/first week of September (September boards), when students are offered an opportunity to resit assessment components. You must retake a module when it is offered on the University timetable. Further information on student rules and regulations for resit and failure can be retrieved from registry or from the website. 30 Pathway Guide – Event & Venue Management 2005-2006 Section 10 Unusual Circumstances (A) Appeals Scope The University Appeals procedure applies only to the decisions of Assessment Boards of the University. Where examinations or other assessments are organised externally, the University has no powers to reconsider assessment decisions. Purpose The purpose of the appeals procedure is to enable a student who believes that he or she has a case under the regulations to query a published decision of an Assessment Board (including a decision which requires the student's withdrawal from his or her programme on academic grounds) to request a review of that decision. How to Appeal A student considering a formal appeal under the procedure is advised to discuss the matter with the Academic Affairs Officer of the Students' Union. If the student then decides to appeal he or she should write to the University Appeals Officer as soon as possible, and no later than three months after the publication of the challenged decision, stating the grounds for appeal and enclosing any relevant documentary evidence. Students can seek further advice on this process from their personal tutors. Grounds for Appeal There is no right of appeal against the academic judgment of an Assessment Board. The only grounds for appeal are one or other of the following: Material Error or Irregularity, for example: an administrative error or irregularity in the assessment process, or incorrect application of assessment regulations, either of which is material to the assessment decision being queried by the student. Or Personal Circumstances not known to the Assessment Board at the time their decision was made. For example: illness, bereavement or other extenuating circumstances. In such a case, the student would need to demonstrate very strong reasons why s/he was unable to disclose the problem(s) at the time the assessment took place, rather than after the Board had met. Further Information The full Appeals procedure can be found in Section 7 of the University Academic Regulations for students, available from Campus Registries or from all Campus Learning Centres. Additional information is also available from personal tutors. (B) Cheating Definition Cheating is defined by the University as any action by a candidate or candidates in an examination or other form of assessment, which is intended to give the candidate(s) an unfair advantage over other candidates. Types of cheating Plagiarism and collusion are also forms of cheating and the University treats all three forms of misconduct as serious offences. 31 Pathway Guide – Event & Venue Management 2005-2006 Penalties Where an offence is admitted or an independent panel decides that cheating, plagiarism or collusion has occurred a penalty will be imposed. The severity of the penalty will vary according to the nature of the offence, but in all cases will be greater than if the candidate had simply failed the assessment in question. Further information Full details of the University's regulations and procedures concerning cheating, plagiarism and collusion can be consulted in Section Nine of the University Academic Regulations for Students, which is available in Registry Offices or from the campus Learning Centres/Libraries. (c) Extenuating Circumstances and Obtaining Extensions for Assignments If you experience illness or other serious personal difficulties which affect your ability to undertake or complete assessed work, you must notify the University on the appropriate University form. It is courteous also to inform the School, usually the Departmental Administrator. The forms that you need in these circumstances are available from registry and should be completed as soon as difficulties arise, unless it is impossible for you to attend the University. If you need to seek an extension to the published deadline for an assignment you must see your personal tutor at least one week before the submission deadline. They will discuss with you the implications of your request and assess its validity against University criteria. To support your claim you must provide: Written evidence from a member of the medical profession, member of University staff, Officer of the Students’ Union or outside agency, e.g. Police, Social Worker, Citizens Advice Bureau, Church, Temple, etc. Or a detailed written statement from yourself, your parent(s), partner or other significant person in your life explaining the nature of your difficulty. If your personal tutor supports your request you will complete a University form AAO33 together before you discuss a new deadline with your module leader or nominated member of staff. Please note that only in very exceptional circumstances will a request for extension be granted after a submission deadline. If you do not submit coursework on time (including attending for an individual or group presentation) and you have not applied correctly for an extension you will receive an F0 grade. If you do not submit assessment by a revised deadline you will receive an F0 grade. 32 Pathway Guide – Event & Venue Management 2005-2006 Section 11 Staff/Student Relations Expectations of you and what you can expect from the University The Event & Venue Management Team will endeavour to give you the support and advice you will need to complete your studies successfully and, on most occasions, will lend a sympathetic ear. It is, however, important you realise that you are entering into a form of contract or agreement and that you, too, have certain responsibilities; in particular, you will be expected to ensure that: At all times during your programme You complete all elements of assessment according to the instructions given you by the Module Leader You take advantage, when necessary, of the counselling facilities available to you You attend classes at all times unless circumstances prevent you from doing so You inform your Personal Tutor of any circumstances likely to affect your academic performance You immediately inform Walsall Campus Registry and the Departmental Administrator of any change of address or absence from the University You check, preferably daily, the Event & Venue Management Notice board located in RWC basement You respond without delay to notices and notes placed on the notice board by Event & Venue Management staff. You must respect the rights of others and show tolerance of ALL other groups and individuals. You must exhibit appropriate behaviour during lecture/class time. Due to the impact of behaviour on the learning experience of other students, disruptive students will be asked to leave and may fail the module or be withdrawn from the course. You recognise the need for exemplary behaviour at any time while on Campus or whilst representing the University You are reminded of the consequences of cheating and plagiarism. FAILURE TO MAINTAIN DISCIPLINARY ACTION. STANDARDS IN THESE AREAS MAY RESULT IN Student Representatives within the Department The Event & Venue Management Team considers the role of the student representatives to be a vital one. The work is interesting, not too onerous and gives you an insight into how things work. The role involves attendance at the Student/Staff Liaison meetings at which the rep. relays the views of the students. This is an opportunity to share views with the Event & Venue Management Team, highlight areas for discussion and identify issues to be actioned. Student Reps also attend the formal Staff Student Committee meetings and are also required to produce an end of the year report. Do give careful consideration to the possibility of standing for election as student representative. Academic Counselling Each School of the University has its own system for offering counselling to its students. You should, at the beginning of your studies, attend any induction programmes for your course, read information on systems operational in the School and check notice boards for detail of when advice is available. You be assigned a Personal Tutor in your first year. It is essential that you keep appointments to see them, as they will assist as best as they can in terms of support, advice etc. 33 Pathway Guide – Event & Venue Management 2005-2006 Email communication You are encouraged to register for a computer access code as soon as possible to allow you access to the facilities of the School's computer suites, located within the Walsall Learning Centre. Time will be allocated within the first year of your programme to assist in this process. It is essential to have an email number in terms of being able to communicate with colleagues and members of staff. 34 Pathway Guide – Event & Venue Management 2005-2006 Section 12 Student problem solver This section is designed to save time for both yourself and staff. Listed below are the initial points of contact for the different questions and problems, which you might encounter. Please train yourself to look things up here before you approach someone for help. Question or Problem Contact Permission for leave of absence Personal Tutor/Course Leader Timetable Registry Administrator/ Departmental Administrator Regulations Personal Tutor/Course Leader Examination: timetables/rooms Registry Administrator Enrolment Registry Administrator/Personal Tutor/Course Leader Module Registration and Amendment Personal Tutor/Course Leader Aspects of your study programme Personal Tutor/Course Leader Dissertation Dissertation Coordinator Personal Records, transcripts Registry Administrator/ Departmental Administrator Initial discussion of academic performance/personal or domestic problems/ill health Personal Tutor/Course Leader For contact with the Students Union and University Advisory Services Students Union Assessment/content of specific Modules Module Leader/Module Tutor Matters relating to appeals Personal Tutor/Course Leader 35 Pathway Guide – Event & Venue Management 2005-2006 Glossary of Terms Academic Counsellor: The member of staff allocated to a student to advise on academic matters, particularly programming. Personal Tutors perform this function for Event & Venue Management students. Assessment Boards: The bodies responsible for making decisions about students' performance in the modules they have studied. Boards meet at the levels of Subject and Award. Award: The final or intermediate qualification for which a student has registered as awarded by the Assessment Boards. Campus Registrar: The manager of the Campus Registry. Campus Registry: The administrative office which retains your records and which should be your first point of contact for any queries about your studies. Details of subjects and modules can also be collected from this office. Core Module: A module which must be studied and passed for a titled award. Co-requisite: A module that must be studied in the same semester as, and together with, another module. Separate credits are awarded for the co-requisites. If a module specifies a pre-requisite then any co-requisites are normally also pre-requisites for that module. Course Leader: The member of staff responsible for the organisation of a course. Credit Rating of a Module: The number of credits obtained by passing the assessment requirements of the module. A full-time student normally studies modules to the value of 120 credits per year. A standard University module is weighted at one eighth of a full-time year, i.e., the standard module = 120/8 = 15 credits. Each module normally generates a total of ten hours' study time (q.v.) per week. Thus study for 60 credits in a semester will normally produce 40 study hours a week. Deferral: The delaying to a later date of an Examinations Board decision on a student as a result of incomplete assessment or other cause. Grade Point Scale: The scale upon which grades are awarded to all items of assessed work (including examinations). Honours Classification: Honours Degrees are divided into four classes, First, Upper Second (2:1), Lower Second (2:2) and Third. Intermediate Award: An award available on the achievement of a defined volume and level of credit which is less than that needed for the highest undergraduate award. The currently available intermediate awards are the Certificate of Higher Education, the Diploma of Higher Education and a Degree. Linked Module: A module that must be registered and studied in semester one if the module to which it is linked is included in a semester two programme of study. Module: A separately assessed fraction of a programme. The standard unit of learning is worth 15 undergraduate credits and involves 150 hours of work. (See Pace of Study.) Module Guide: The detailed description of a module's content and assessment Module Leader: The member of staff responsible for the organisation of a module. Optional Module: A module that may be studied as part of a programme leading to a specified award but is not a core module. 36 Pathway Guide – Event & Venue Management 2005-2006 Pace of study: The rate at which credits are studied at the University. This is normally defined by the number of credits studied during a semester or an academic year: for full-time students the minimum is 45 credits a semester/90 credits a year; the normal pace is 60 credits a semester/120 credits a year; and exceptionally a student may study for more than 60 credits a semester. Part-time students may study for up to a maximum of 90 credits per year. Personal Tutor: An alternative way of referring to an Academic Counsellor. Pre-requisite: A module that must be studied and passed to qualify to study a subsequent module. Prescribed Module: A module that satisfies the requirement that a specified number of credits may be obtained from a pool of modules, e.g. two modules from list A and two modules from list B. Programme Manager: A member of academic staff responsible in some Schools, for the management of the planning and counselling arrangements that secure students programmes. Re-assessment of coursework: The requirement following failure of a module with an E grade to re-present all or part of the module's coursework assignments. The maximum grade that a re-assessed part of the module can be awarded is D5. The D5 is then added to the original grades obtained to produce an overall re-assessment grade. Referral: The delaying to a later date of an Examinations Board decision on a student until the results re-assessed or re-sat modules are known. Re-sit: The requirement following failure of a module with an E grade to retrieve the failed component(s) or element(s). The maximum grade that the re-sat part of the module can be awarded is D5. The D5 is then added to the original pass grades obtained to produce an overall re-sit grade. Re-take: The requirement following failure of a module with an F grade to re-study all of the module in a subsequent semester. A maximum grade is not imposed on a repeated module. Semester: A period of sixteen weeks, currently comprising one week for induction and counselling, and at least one week for examinations. Student-staff Liaison: Informal meetings of students and staff to consider the operation of the scheme. Study Calendar: The University’s academic year is divided into two semesters of equal length for the purposes of teaching but recognises the normal breaks associated with traditional holidays in December / January, March / April and July / August. The academic calendar can be located on the university home page at: http://www.wlv.ac.uk/university/calendar2003-2004.htm Study time: The notional time that a student will need to spend to complete the study requirements of a programme or module. The time includes all class contact and all private study. Each 15 credit module involves 150 study hours (10 hours per credit). 37 Pathway Guide – Event & Venue Management 2005-2006 Appendix 1 UNIVERSITY GENERIC ASSESSMENT GRADING( ALPHA-NUMERICAL) A16 A15 First Outstanding Performance A14 Level 3: Outstanding work of excellent quality. Demonstrates an exceptional ability to evaluate critically using a wide range of appropriate criteria, to inter-relate and synthesise concepts, ideas and theories with considerable evidence of independent thought and originality. Level 2: Outstanding work of excellent quality. Shows an exceptional ability to analyse and synthesise. There is considerable evidence of independent thought, originality and ability to evaluate. Level 1: Outstanding work of excellent quality. The student demonstrates a thorough knowledge and understanding of the issues involved, perceptive and well organised use of relevant material, and an ability to sustain a coherent argument. Some evidence of independent thought originality, and evaluation. ____________________________________________________________ B13 B12 Upper Second above average - very good B11 Level 3: Demonstrates considerable competence in terms of ability to analyse, synthesise and to evaluate making balanced judgements. Clear demonstration of original thought. Level 2: Shows an ability to inter-relate concepts, ideas and theories with some evidence of independent thought, originality and evaluation. Level 1: Best possible organisation of material, and consideration of all of the relevant issues. Demonstrates a sound ability to apply knowledge critically. Well written, completely relevant, coherent - good linking of ideas and paragraphs. B12/13 always supports comments with appropriate references. B11 some comments are not justified but overall shows an ability to use evidence gleaned from independent reading. ____________________________________________________________ C10 C9 Lower Second Average - good C8 Level 3: Sound ability to analyse critically, and definite evidence of synthesis of ideas, concepts and theories. Shows competence in making independent judgements based on broadening criteria. Original thought is demonstrated. Level 2: Competent in terms of originality and independent thought, with evidence of sound, balanced critical thought. Adequate demonstration of an evaluative approach. (C8 if some analysis, but poor structure - lacks coherence). Level 1: The student demonstrates an ability to understand the issues involved, and of having read around the subject. There is some evidence of application of knowledge, ideas and theories,. If work contains sweeping unjustified statements, then a maximum of C10 even if some evidence of originality. ____________________________________________________________ D7 D6 Third Satisfactory performance. D5 Level 3: Shows evidence of reading a wide range of literature including specialist texts and original research papers where appropriate. Demonstrates an ability to analyse critically and to see relationships in what has been learned. There is some evidence of synthesis of ideas, concepts and theories, but the work is limited in terms of originality. Some form of independent judgement has been attempted, but this is limited in terms of the scope of the criteria applied. Level 2: The student demonstrates a sound knowledge and understanding of the issues involved, an ability to apply knowledge, concepts and theories, and an attempt at evaluation. There is evidence of critical thought, but some difficulties at balancing and substantiating points. There is evidence of the reading and application of information gleaned from specialist texts and review papers where this is appropriate. 38 Pathway Guide – Event & Venue Management 2005-2006 Level 1: The student demonstrates knowledge and some understanding of the issues involved, but does not utilise material to support his/her argument. There is evidence of reading and the student has correctly referenced his/her work and included an appropriate bibliography. the work although relevant is descriptive. ____________________________________________________________ E4 Marginal fail Level 3: Some evidence of appropriate reading for this level of study, but the work lacks originality of thought and any attempt to evaluate. Level 2: Limited evidence of appropriate reading, shows some ability to apply knowledge, ideas and concepts, but work is lacking in critical thought, and evidence of an evaluative approach. Level 1: Poor English, poor structure, some irrelevant material, but nevertheless shows some understanding of the task in hand. Little evidence of reading, most of the material emanating from taught sessions only. Possibly lacking in a bibliography. ____________________________________________________________ F3 F2 Fail F1 Level 3: Little or no evidence of analysis, synthesis and evaluation of ideas concepts and theories. Lacking in evidence of reading of original research papers or current developments in the chosen field or discipline where this is deemed to be appropriate. Level 2: Little or no evidence of application of knowledge, ideas and concepts. Totally inadequate evidence of reading from appropriate sources. Mainly descriptive. Level 1: Little or no evidence of knowledge or understanding of the task involved, No evidence of reading, no bibliography. Each category subsumes the criteria stated at a given level in the preceding category. 39 Pathway Guide – Event & Venue Management 2005-2006 Appendix 2 List of Event & Venue Management modules indicating pre-requisites, co-requisites and excluded combinations. Code Title PreRequisite Level One TR1005 Finance and Economics VM1000 Intro to Venue Management VM1003 VM 1005 TR1007 TR1008 Excluded Combs. Co-requisite AC1000 Introduction to Events Management The A-Z of Venue Licensing Introduction to Researching in Leisure, Tourism & Hospitality Management for Tourism & International Hospitality Leisure Providers LR1000 LR1005 Personal & Study Skills Tourism and Hospitality for Leisure, Level Two VM2000 Venue Operations Management VM2008 Organisational Theories of Event Management VM2003 Venue Design & Development TR2011 Research Methods for Leisure, Tourism and Hospitality LR2002 Law for the Management of Leisure Services TR2010 Marketing for Tourism and Hospitality Organisations* LR2006 Marketing Sports and Leisure Services* VM2004 Food & Beverage Retailing VM2007 Contract Catering for Events and Venues Level Three VM3004 International Events Management VM3007 Sex, Drugs & Rock 'n' Roll: Responsibility for Venue Managers International Venue Management VM3003 LR2006 TR2010 VM1003 VM2008 LR3001 Social VM3000 Dissertation: Venue Management (30 credit module) LR3010 TR3015 Strategic Management of Leisure Services Personal and Professional Development in the Tourism and Hospitality Industries Contemporary Issues in Leisure Services Strategic Public Relations for Events and Venues LR3009 VM3008 VM1000 VM1003 VM1000 VM2000 HO3017, LR3005, LR3006, TR3010 TR3017 and equivalents VM3001 TR2010 LR2006 40 Pathway Guide – Event & Venue Management 2005-2006 Appendix 3 Elective modules contributing to BA (Hons) Event & Venue Management: Codes with an BE, HR or MK prefix are for modules owned by Wolverhampton Business School (WBS), ES or GG prefixes are for modules owned by the School of Applied Sciences (SAS), and, CU or HS prefixes are for modules owned by the School of Humanities, Languages & Social Sciences (HLSS). Other prefixes such as; HO, LR and TR are allocated for modules owned by the School of Sport, Performing Arts & Leisure (SSPAL). Level 1 Modules: Module Code Module Title Credits LR1002 TR1009 TR1010 FR1107 SP1108 GM1109 FR1108 SP1109 GM1110 FR1101 SP1116 GM1104 FR1119 SP1110 GM1111 FR1120 SP1112 GM1112 15 15 15 15 15 15 15 15 15 15 15 15 15 15 15 15 15 15 Social Psychology of Leisure IT for Tourism European Tourism French Advanced 1 (Post A Level) Semester 1 Spanish Advanced 1 (Post A Level) Semester 1 German Advanced 1 (Post A Level) Semester 1 French Advanced 1 (Post A Level) Semester 2 Spanish Advanced 1 (Post A Level) Semester 2 German Advanced 1 (Post A Level) Semester 2 French Post GCSE Semester 1 Spanish Post GCSE Semester 1 German Post GCSE Semester 1 French Ab Initio (Beginners) Semester 1 Spanish Ab Initio (Beginners) Semester 1 German Ab Initio (Beginners) Semester 1 French Ab Initio (Beginners) Semester 2 Spanish Ab Initio (Beginners) Semester 2 German Ab Initio (Beginners) Semester 2 Level 2 Modules: Module Code Module Title Credits HO2008 HO2009 LR2007 TR2008 BE2001 MK2002 MK2004 ES2002 FR2209 SP2002 GM2209 FR2210 SP2003 GM2210 FR2206 SP2000 GM2000 FR2207 SP2001 GM2001 15 15 15 15 15 15 15 15 15 15 15 15 15 15 15 15 15 15 15 15 Hospitality Business Development Food Hygiene and Nutrition in the 21st century Leisure Policy Developments in Tourism Enterprise at Work Consumer Behaviour E Marketing Environmentalism and sustainability French Advanced 2 (Post A Level) Semester 1 Spanish Advanced 2 (Post A Level) Semester 1 German Advanced 2 (Post A Level) Semester 1 French Advanced 2 (Post A Level) Semester 2 Spanish Advanced 2 (Post A Level) Semester 2 German Advanced 2 (Post A Level) Semester 2 French Intermediate Semester 1 Spanish Intermediate Semester 1 German Intermediate Semester 1 French Intermediate Semester 2 Spanish Intermediate Semester 2 German Intermediate Semester 2 41 Pathway Guide – Event & Venue Management 2005-2006 Level 3 Modules: Module Code Module Title Credits HO3013 HO3014 HO3015 HO3016 LR3002 TR3012 CU3003 ES3305 GG3317 HR3000 HR3004 MK3002 MK3003 FR3315 SP3310 GM3309 FR3316 SP3311 GM3310 15 15 15 15 15 15 15 15 15 15 15 15 15 15 15 15 15 15 15 Service Quality for Hospitality, Tourism and Leisure International Hospitality Business Hospitality Facilities Management Gastronomy Sports Development Heritage Management Museums and European Culture Environmental Ethics The Planner and the Community International Comparative HRM People, Management, Processes & Issues Services Marketing Strategy Global Marketing Strategy French Advanced 3 (Post A Level) Semester 1 Spanish Advanced 3 (Post A Level) Semester 1 German Advanced 3 (Post A Level) Semester 1 French Advanced 3 (Post A Level) Semester 2 Spanish Advanced 3 (Post A Level) Semester 2 German Advanced 3 (Post A Level) Semester 2 This list is provisional at the time of writing; further details may be accessed via the university timetables and your personal tutor. Whilst this guide is accurate at the time of going to press, students should note that timetables, programmes of study and regulations are subject to change. Dr. Ahmed Hassanien Course Leader January 2005 42