1 MBA 606.01 MARKETING MANAGEMENT Spring 2010: January 19 - March 5 Meeting: Thursday 6:30-9:20PM 205 Bryan Building Professor: Dr. M. Griffiths Office: 350 Bryan Office: 334-3094 (no voice mail available) E-mail: Magriff3@uncg.edu (most efficient means of contact) Office Hours: Tuesdays & Thursdays 3:30-5:00 and by appointment Course Documents: http://blackboard.uncg.edu REQUIRED MATERIALS 1. Marketing Management, 13th edition, by Kotler/Keller, Prentice-Hall 2. At least one current business periodical (e.g., Business Week, Fortune, The Wall Street Journal, Business 2.0, Fast Company) 3. Additional readings, cases and lecture notes are distributed through Blackboard. Catalog Course Description: Strategic decisions in marketing combines theory and application so students learn when and why to make key decisions such as segmentation/targeting, product, price, distribution and promotion. NATURE AND PURPOSE OF THE COURSE "Whatever be the detail with which you cram your student, the chance of his meeting in after-life exactly that detail is almost infinitesimal; and if he does meet it, he will probably have forgotten what you taught him about it. The really useful training yields a comprehension of a few general principles with a thorough grounding in the way they apply to a variety of concrete details. In subsequent practice the (students) will have forgotten your particular details; but they will remember by an unconscious common sense how to apply principles to immediate circumstances." -- Alfred Whitehead, The Aims of Education and Other Essays. Marketing is not just selling or advertising. Rather, it is the business function that deals with customers' needs and wants. Marketing management help companies to understand customer preferences, link that knowledge to designing appropriate products and services for selected customers, and determine appropriate methods to communicate, to capture, and to deliver value. The marketing management process is important at all levels of the organization, regardless of the title applied to the activity. Keep in mind that effective marketing management results not only from simply internalizing marketing facts and institutional detail, but also from systematic critical thinking and the reasoned application of several general principles. With this in mind, the objectives of the course are: To introduce you to marketing strategy formulation and to marketing program development. To increase your analytical and problem solving skills by exposing you to a set of critical marketing tools (i.e., techniques, theories, frameworks, concepts and models) for understanding, dissecting and improving marketing programs. To present examples of how firms organize their marketing efforts and manage their marketing programs across a broad range of business settings (e.g., consumer packaged goods, pharmaceutical, telecommunications, financial services, automobile industries). To increase your understanding of the important issues in planning and evaluating marketing programs through elements of marketing analysis. 2 To provide you with a forum (both oral and written) for presenting and defending your own recommendations, and for critically examining others’ recommendations. COURSE DESIGN To accomplish these objectives, we will use a combination of lectures, discussions, case studies, exercises, and readings. The course is designed as an introductory survey of marketing topics that will introduce you to the theories, terminology and frameworks of marketing. The course has two parts: a tactical portion and a strategic portion. Strategic: The strategic portion focuses on identifying organizational competencies and using these competencies to analyze industries and identify target markets. Tactical: The tactical portion of the course reviews the methods that firms can use to optimize their profits in the markets that they choose to target. Topics covered in the tactical portion include pricing, promotion, distribution and product issues. **The pace of this course is intense. Recognize that it covers in 7 weeks what is covered in a typical 15 week semester.** Lecture: The lectures will focus on principles, theories and applications. Discussions, questions and examples from your own experience are strongly encouraged. Slides are posted on blackboard. The content reflects key concepts you should be most familiar with. As such these slides may differ from those presented in class only in the varied examples used to increase your understanding of key frameworks. Articles and other readings will also be posted. Cases: As a method of learning, the case method is highly effective in sharpening your analytical abilities and applying the theories, concepts and analytical devices discussed in class or in the readings. Each case highlights a particular marketing issue or strategy reflected in real world situations. In discussing these cases, the nuances involved in the decisions, tactics and market environment are brought to light and the applicability of the concepts and frameworks from the text and lecture are amplified. The relevance (i.e., fit the pedagogical objectives of the course) and interest (i.e., topical) of the case and NOT the age of the case are most important. *Pay close attention to all exhibits in the cases. Exercises: Individual and group assignments are completed both in and out of class to solidify your understanding, and demonstrate practice and applicability of key frameworks. ASSESSMENT & DETAILS Individual Class participation Individual case analysis Comprehension Check Exam *Group Case Analysis and Presentation Marketing Project Report & presentation 15% Peer evaluation 15% Total 15% 15% 25% 15% 30% 100% 3 Grading Scale A AB+ B B- 95-100 90-94 88-89 83-87 80-82 C+ C CD F 78-79 73-77 70-72 60-69 Below 60 ****DROP BOX*** All written assignments should be turned in before that class session begins. When submitting work to the drop box, the document must be loaded no later than 6:30pm which is the beginning of class. Be sure to verify that you have correctly submitted your document. Late submissions will not be accepted. However, situational circumstances like “computer glitches” which does constitute LATE SUBMISSION will receive 30% grade penalty. Note: Grades are non-negotiable and final grades can only be changed to correct calculation or input errors on my part. If you have questions as to the validity of a grade this must be brought to my attention in writing within one (1) week of the day/date the grade is posted. Grades WILL NOT be determined by a standard bell curve whereby the majority of the class receives a ‘C’ and the minority receives otherwise. Rather, grades will strictly depend on the number of points accumulated relative to the total number of points allotted in the course. **Note: All submitted work will be checked for plagiarism. To avoid discrepancies, be sure to cite appropriately works of others that you are referencing. For details on what constitutes plagiarism, please visit http://academicintegrity.uncg.edu/ and see further details below. Class Participation (15%) Effective classroom learning depends greatly on your preparation and active participation. Your attendance is absolutely required. Each student must be prepared at all times to comment in any class session. To reinforce this expectation, I may randomly select students at the beginning of the session and throughout the ensuing discussion ,whether or not the student’s hand is raised. Grading class participation is necessarily subjective. Some of the criteria for evaluating effective class participation include: 1. Is the participant prepared, and do his/her comment show evidence of analysis of the case/article/readings, thereby adding to the group’s understanding of the situation/content/concepts? Does the participant go beyond simple repetition of case/article/readings facts without analysis and conclusions? Do comments show an understanding of theories, concepts, analytical devices presented in class lectures or reading materials? 2. Is the participant a good listener? Are the points made relevant to the discussion? Are they linked to the comments of others? Is the participant willing to interact with other class members? 3. Is the participant an effective communicator? Are concepts presented in a concise and convincing fashion? Current Events: Scanning the environment, you will soon identify changes in current marketplace conditions. Each week you can choose to present an article, ad, news release, etc from any current publication or credible internet source. The topic should coincide with the topics for the class period. These discussions will increase your knowledge and fuel your selection for your marketing project. You will be given 1-2 minutes at the beginning of class to elaborate on your current event. Turn in a hard copy of the item with a short typed 4 summary of the issue/relevance (Sessions 1-6 only) at the break. Each current event adds 1-point to your overall class participation grade. Individual Case Analysis: (15%) Each student will create a written analysis of the assigned case. The analysis must be typed (12 point font, double spaced, 10 page maximum). Completed case analysis must be submitted using the electronic drop box on Blackboard, at any time before the due date, but no later than week 4, February 11th. General case write-up guidelines: Provide a coherent, well-organized analysis, not simply a list of arguments for or against a position. Be concise and do not spend time rehashing or paraphrasing the details of the case. Focus on the specific issues raised in the discussion questions and be as direct as you can in your answers. Grammatical errors, typos and poorly organized thoughts take away from the quality and credibility of your work and will negatively affect your grade. See case analysis document on blackboard for extensive guidance on how to prepare an analysis. *Pay close attention to all exhibits in the case. Note that Wikipedia (Wiki’s) is NOT a credible source and should not be included or cited under any circumstance. Exam: (25%) The objective of the exam is to ensure that you understand the core concepts. I design exams to include 50-80% of material from the textbook and lectures. Therefore, if you do not read the book, it will be difficult to pass the exam and subsequently, the course. Be aware that I choose questions that are essentially of two types: (1) purely informational questions and, (2) diagnostic questions. The purely informational questions require less thought, as they merely test your exposure to, and memory of the material. Diagnostic questions, however, often cause some degree of discomfort for those who are not accustomed to them. Their purpose is to determine whether you have learned the material adequately to be able to recognize its applicability in a given situation. These questions ask you to search your memory banks to determine what you have learned that is useful and appropriate to apply to the situation with which you are faced. Group Case Analysis & Presentation 15% Each team will be responsible for presenting a case in the second half of the class on the date assigned. The objective is to understand the critical issues the company faced at the time of the case, and the strategies and tactics necessary to address the issue. Since the case represents a snapshot of a moment in time, you must go beyond the timeframe of the case and provide updated information on the company and its current situation. To do this, you must explore the company’s website, other online sources, periodicals and news articles. A copy(paper) of your actual PowerPoint slides should be turned in to me before you begin presenting. Before the next class meeting the presenting team will receive feedback via email. *Pay close attention to all exhibits in the cases. Your group assignment is listed on the last page of this document. Feedback: Each team will receive feedback and grade on the case presentation. The delivery mechanism will be via email, and will be sent before the next class meeting. Marketing Team Project: (30%) Equally important to the learning process is to apply what you have learned in a real world setting. To accomplish this, students will work in five to six person teams on a marketing project. A final report is due at the end of Session 7. The maximum length is 19 pages of text (double spaced, 12-point font) not including tables and appendices. To be fair to all groups, I will not read beyond that point. A copy of your PowerPoint slides MUST accompany your written document. 1. Your group assignment is listed on the last page of this document. 2. E-mail to me a 1-2 page progress report by 11:59pm on Tuesday February 3rd indicating your final selection and the issue you will address. Please identify your group by designated number, and include the names of the team members. 5 Marketing Team Project Description The goal of the project is to plan an integrated marketing program for a brand/product of your choice. Your group should choose a small, well-defined project and the work effort should emphasize quality over volume. The task ahead is the following. a. Identify an existing product/brand issue being faced by a company. Completely analyze the brand/product, focusing your analysis on marketing concepts and issues covered in this class (e.g., customer, competitor, industry, technology, government, product (features), pricing, distribution (incl. sales force), advertising, sales promotion and analyses), which you feel are important in explaining the issues involved and the differences between the brand/product you have chosen and its competitors. Clearly outline your assumptions and thought processes. b. Suggest actions and strategies (on each issue), which you feel would enable the product/brand to improve its market position. Clearly outline your assumptions and thinking. Your selection of a product/brand will have to be approved by the instructor, although you will be given considerable freedom to follow your own interests. Since the project will require a significant amount of time and effort, it is important that you select companies with products/brands in which you are personally very interested. Some suggestions to increase the probability of generating a very good project are: 1. Start early – today! 2. Define the product/brand carefully. If you decide to pick products from large companies, such as IBM and HP, carefully constrain the product class, e.g., laptops, so as to avoid a mega-corporation analysis. 3. Attempt to develop some structure before you go about collecting information. Be flexible in your sources of information. Discussions with key executives, current and potential customers, competitors, published information from public sources and the company, personal observations, etc. are all feasible options. As you can tell, this type of project is a major undertaking, and cannot be meaningfully churned out in the last week of class. Be cognizant of the calendar; recognize that data collection and analysis requires plenty of time. Since we meet in only 7 sessions, communicating/meeting with your group members outside of class may require extensive use of technology. This is strongly recommended. Discussion board, email access, virtual classroom and file sharing is now available for each team via blackboard. *Every effort will be made to allow for your group to meet in the last 20 minutes of each class. If there are questions regarding the project, come see me early. Don’t wait until the last week when it’s too late to seek help. Marketing Team Project Presentation 1. 2. 3. 4. 5. 6. PowerPoint slides. One (1) hard copy of presentation slides for instructor. One (1) hard copy of the final report. Present your project in 20 minutes in class (all team members must present) All students must be present in class for each group’s presentation. Marketing is both art and science…Be creative!!!! Consider using visuals (i.e., props, mock-ups, or actual products) as part of your demonstration/presentation. Final Report Format Your report must be concise but comprehensive. Refer to the Appendix, pages A1-A14 in the text for organizing your report, proper headings and content. At minimum, your report must include: A title page identifying the members of the marketing team, product/brand and/or company name. Executive Summary 6 Overview of the company’s mission Value proposition Situation Analysis /SWOT Description of the issue being faced that your plan will address Marketing strategy (target mkts, positioning, marketing mix strategies, marketing communications) Competition Brand/product analysis Recommendation (including but not limited to; marketing strategy, target markets and segments, 4p’s and 4c’s, integrated marketing communications). Contribution of Marketing Group Members The business workplace is a social environment where you must work with others to achieve the goals and objectives of the entire organization. Therefore, 50% of an individual’s group project grade will be based on the work produced. In other words, 50% of YOUR project grade is in the hands of your peers. Peer Evaluation: Each member of the marketing project teams will provide evaluative feedback on the performance of each individual group member. You will give yourself a rating and provide comments on the contributions each member (including yourself) made toward the successful completion of the project. The ratings provided by each group member will be taken into account in the final calculation of the individual’s total project participation and contribution. The onus is on you to contribute 100% toward the success of the project and to work well with your team members. A peer evaluation form will be made available via blackboard to each student in each group before the last day of class. Each student will award from 0 to 100 points for each member's efforts on the project and the sum will be averaged. In addition, you will have an opportunity to comment on the quality of each team member’s contribution to the successful completion of the project. Group Presentation Rubric Group presentations will be graded based upon the following set of criteria: Content Included here is whether the group has substantially and fully examined and identified the issues, problems, and understands the key differences between the product/brand and existing competitors. Has the group presented realistic alternatives, realistic objectives, and sound implementation strategies. Presentation Included here are the layout, content, and readability of the slides or other forms for electronically presenting the material. This encompasses the applicable slides, a situation analysis, problem definitions, alternatives, and recommendations. Also taken into account is the professionalism of the presenters. Completeness Included here - the correctness of answering questions from the instructor and/or audience members. Also includes preparation by the student members, all of the relevant facts, figures, assumptions, recommendations, and strategies of the group. Classroom Conduct We subscribe to the UNCG professional standards. Please arrive on time for class with uninterrupted attendance for the duration of the class. I will endeavor to end class on time. Furthermore, please maintain a professional atmosphere. This includes, but is not limited to, using respectful comments and humor, employing appropriate manners and decorum, utilizing computers and technology suitably (e.g., silencing wireless devices, no web- 7 browsing or emailing), and refraining from distracting or disrespectful activities (e.g., avoiding side conversations and games). Refer to the following for more details on school policies and procedures: http://www.uncg.edu/bae/faculty_student_guidelines.pdf Absence: If you miss more than 1 class in a 7-week session, you should not expect to receive a passing grade. In other words, excessive absences will be reflected in the final grade. All assignments must be handed in on time; late work will not be accepted. If you must miss a class, the onus is on you to connect with your classmates to get up to speed on the material covered, handouts, etc. *****The instructor reserves the right to make changes to this document as needed***** Note that occasionally, changes in the schedule of the course, or in the assignments, are announced during class. Equally, materials may be added to increase your knowledge and efficiency in a particular subject area, as well as articles to read in preparation for the next class. It is your responsibility to connect with blackboard to stay abreast of changes, additional material, etc. Laptop Policy Computer use is not necessary in class and often proves to be a distraction rather than an aid in the learning process. However, if you use your laptop for efficiency in taking notes, you must restrict use to this activity only. Your laptops must be closed during videos and presentations. Surfing, IM, games, paying bills, checking emails, etc. are not class related activities and must not be done in class. Recognize that it is often quite obvious when you are using your laptop for non-class related activities. Abuse of the laptop policy will negatively impact your grade, and eliminate your privilege of using it through the remainder of the course. ACADEMIC INTEGRITY POLICY http://academicintegrity.uncg.edu/complete/ Academic Integrity: Students are expected to recognize their responsibility to uphold the Academic Integrity Policies of UNCG. Failure to do so will result in Academic Integrity Sanctions as stipulated by the university. Plagiarism: Representing the words of another, as one's own in any academic exercise. Plagiarism may occur on any paper, report, or other work submitted to fulfill course requirements. This includes submitting work done by another, whether a commercial or non-commercial enterprise, including Web sites, as one's own work. Faculty should take into account whether the student has had the opportunity to learn appropriate citation procedures based on previous course work successfully completed before formalizing Academic Integrity charges. a. b. Failure to cite references range of sanctions: From requiring the student to re-do the paper to a zero on the paper. Includes intentional or obvious failures to properly cite sources. Submitting, as one's own, work done by or copied from another range of sanctions: From F on assignment to a recommendation for expulsion Includes work done by a fellow student, work done by a previous student, or work done by anyone other than the student responsible for the assignment. Falsification: Intentional and unauthorized falsification or invention of any information or citation in an academic exercise. Falsification includes knowingly reporting data, research, or reports so that either the process or the product is shown to be different from what actually occurred; falsely reporting having met responsibilities of attendance or participation in class, practicum, internship, or other types of field work experience; or submission of falsified excuses for attendance or participation in such experiences. Falsification also includes submitting work to meet the requirements of one course when it was done, in whole or in part, to meet the requirements of another course. Exceptions to this provision must be given prior approval by the instructor to whom the work is to be submitted. 8 a. 2. For Undergraduates, range of sanctions: From requiring the experience to be re-done to an F in the course b. For Graduate Students, range of sanctions: From F on assignment to a recommendation for expulsion Facilitating academic dishonesty: Intentionally or knowingly helping or attempting to help another to commit an act of academic dishonesty. Facilitating academic dishonesty includes acts that may not directly benefit the accused but assist another student in violations of the Policy. a. range of sanctions: From F on assignment/test to a recommendation for expulsion Summary of Charges and Suggested Ranges of Sanctions Charge Suggested Range of Sanctions Spontaneous cheating Non-spontaneous cheating From redoing an assignment/retaking a test to F in course From F on assignment/test to a recommendation for expulsion From requiring the student to re-do the paper to a zero on the paper From F on assignment to a recommendation for expulsion From loss of privileges to use of materials for a set period of time, to repayment of costs of repair or replacement of materials to a recommendation for expulsion. From requiring the experience to be re-done to an F in the course From F in the course to a recommendation for expulsion From F on assignment/test to a recommendation for expulsion Failure to cite references Submitting, as one's own, work done by or copied from another Misuse of academic resources Falsification by an undergraduate Falsification by a graduate student Facilitating academic dishonesty You are encouraged to review these policies at http://academicintegrity.uncg.edu/. Inclement Weather: We will follow the directions of the institution. 9 Draw your self-portrait MBA 606.01 Marketing Management Introduction Talk Sheet. Please complete for first class meeting This sheet will be collected Name: __________________________________________ 1) Undergrad school: _________________________________ 2) Undergrad major: __________________________________ 3) Years work experience: _____________________________ 4) What did you do before you started the program? Describe your work experience: ________________________________________________________________________________ 5) List any other marketing classes you’ve had (include undergrad and high school, please): ________________________________________________________________________________ 6) Rate your level of expertise with marketing (Circle one): 1 2 Marketing is too squishy for me 3 4 I can list the 4Ps of marketing 5 6 7 8 9 I can explain terms like positioning, PLC & competitive landscaping 10 P&G calls me for advice 7) Best marketer company/person:__________________________________________________ 8) Worst marketing tactic: _________________________________________________________ 9) Back when I had a life (or more of a life) before pursing my MBA, I used to do this for fun: ________________________________________________________________________________ (Please list only legal activities and things you’d let your mother read…thanks) 10) When I was a kid, I wanted to be a ____________________________________ when I grew up. 11) Complete this statement: “In 10 years, I plan to be ____________________________________” 12) The worst thing about being in school: _____________________________________________ 13) The best thing about being in school: _______________________________________________ 14) What do you expect from this class? (I strongly suggest that you NOT put a letter grade): _________________________________________________________________________________ 15) Please share a little known fact about yourself (this one will be read to the class): ______________________________________________________________________________ 10 Session Date 1 1/21 2 1/28 3 2/4 4 2/11 5 Topics UNDERSTANDING Understanding marketing management Dynamics of marketing strategies Course Schedule and Reading Assignments Readings/Class Preparation Class Activities MARKETING MANAGEMENT Personal information form & Introductions Chapter 1 & 2 Syllabus & overview of the course Marketing Groups & Project Lecture 1 Experiential Learning CAPTURING MARKETING Environmental scanning Marketing research Creating customer value INSIGHTS AND Chapter 3 Chapter 4 (pp. 88-106) Chapter 5 Understanding consumer markets Segmentation and targeting Chapter 6 Chapter 8 BUILDING STRONG Understanding Branding Equity and Positioning Knowing the Competition BRANDS Chapter 9 Chapter 10 Chapter 11 2/18 SHAPING THE MARKET Products, Services and Pricing strategies OFFERINGS Chapter 12 Chapter 13(pp. 344-361) Chapter 14(pp. 374-396) 6 2/25 COMMUNICATING Marketing Communications Tapping into Global Markets VALUE, AND LONG Chapter 17 Chapter 18 Chapter 21 7 3/4 Mktg Project Presentations CONNECTING WITH CUSTOMERS CURRENT EVENTS Lecture 2 Article: Facebook Woo Marketers Team 1 Case: Enterprise Rent-A-Car ***MARKETING PROJECT PROGRESS REPORT DUE 2/3 BY 11:59PM VIA EMAIL CURRENT EVENTS Lecture 3 Article: P&G and Google Swap Employees Purchase decision survey VALS survey Team 2 Case: Saturn: An Image Makeover CURRENT EVENTS Lecture 4 Team 3 Case: ESPN: The Evolution of an Entertainment Brand *** INDIVIDUAL CASE ANALYSIS OF CALYX & COROLLA DUE CURRENT EVENTS Lecture 5 Article: Utilities, Plug in Cars Near Collision Team 4 Case: Southwest Airlines: Staying Ahead in the Pricing Game ***COMPREHENSION CHECK: EXAM (75 MIN) COVERING WEEKS 1-4 TERM GROWTH CURRENT EVENTS Lecture 6 Article: Integrated Marketing Communications: An Effective, Comprehensive Approach Team 5 Case: Nokia: Envisioning a Connected World 20 min presentation and Q&A each team. Each team member must present. 11 CASES, DUE DATES AND TEAMS LEADING THE DISCUSSION 1. 2. 3. 4. 5. 1/29 2/5 2/12 2/19 2/26 Group 1: Case: Enterprise Rent-A-Car Group 2: Case: Saturn: An Image Makeover Group 3: Case: ESPN: The Evolution of an Entertainment Brand Group 4: Case: Southwest Airlines: Staying Ahead in the Pricing Game Group 5: Case: Nokia: Envisioning a Connected World Instructions: 1. Read the case and answer the questions at the end of the case. 2. Extend beyond the case content. Based on the information provided on the company’s website and other sources, re-examine the questions keeping in mind the concepts discussed in the readings. Update the case indicating the current situation of the company. 3. In addition to the questions at the end of the case, include the following in your analysis and presentation: a. Perform a SWOT analysis. b. Identify the target markets. c. Who are the competitors and how do they differ? d. Describe the company’s competitive advantage. e. How does the company’s website support this competitive advantage? f. What issues exists for the company/brand/product today? 4. Lead the class discussion: a. You are encouraged to BE CREATIVE… Don’t forget the exhibits in the case. b. Make your presentation first, then engage the class in a discussion. c. Discuss your findings relative to the questions posed and the additional information gathered from the website and other sources. d. Be sure to update the case. In other words, from the time of the case, what does the company do now relative to the specific issue the case addressed? What is current landscape of the marketplace? e. Organize your presentation so that it flows logically. 12 ♦ MBA 606.01 ♦ Marketing Management ♦ Team Members Group A1 Group A2 Group A3 Aliff, Mayan Copplestone, Olga Howard, Stephen McCall, Brian Oueslati, Mohamed Sizemore, Samantha Wood, Scott Badon, Sophie Couch, Eric Harrington, Dorinda Jost, Rondall Parker, Christopher Shade, Mike Vardhan, Harsh Blanton, Ryan Casserman, Amy Hoffman, Laure Kraskouskas, Justin Perfus, Sophie Shirley, Robert Group A4 Blose, Bridgett Howell, Brian Dukkipati, Babu Mandikos, Nick Reagan, Mikal Shannon, Sharron Group A5 Brero, Laurent Coleman, Jill Jarrell, Cousin Morrison, Ashley Shah, Neel Wallace, Steve