Holiday Handbook Holiday 2001 Many of us make our New Years Resolutions only to have them dwindle from our dreams. Do you want a better future? More Money? More Time? More Fun? Set a New Years Resolution for yourself now...to make more money in less time next year! How??? Retailers do 50% of their total years business during the Holiday Selling Season. We are Retail. Even better!! Customers are out there waiting to spend their money and we are selling the #1 Brand of Skin Care and Color Cosmetics for the seventh year in a row!!! That is something to take great pride in. Seize this fabulous opportunity! Make it your goal to work this wonderful business with vigor. The best part of all...our customers are for life!!! If we make it our goal to push ourselves, really stretch like rubber bands, we will set ourselves up for a fantastic New Year!!! Enclosed you will find some great ways to build your business to new heights this holiday season. Design your “Plan of Action” and take action! You will reap the rewards in 2002! Holiday Plan of Action October Plan... November Plan... December Plan... 1 Set your goal for holiday sales & recruiting. 1 Follow up with all business contacts & leads. 1 Follow up on all husbands & men! They are beginning to get serious!!! 2 Make a list of all businesses & people you do business with, talk to them about your giftbuying services. 2 Continue to book shopping coffees, skin care, glamour & nail care classes 3 Talk to all your customers about helping them with their gift buying needs. Help them see how you can help them! Show them how shopping NOW will offer them the best choices and prevent some of the hassles of their holiday time. 4 Book Holiday Shopping Coffees. 5 Have every customer fill out a Holiday Wish List so you can follow up with their “Santa”. (This will be done in Nov & Dec) 6 Offer a variety of classes: skin care, glamour, nail care, etc. Begin to talk to everyone about preparing for the holidays! 7 RECRUITING! Build your team in October so they can take advantage of the holiday selling season! 3 Continue having each customer fill out a Holiday Wish List 4 Begin talking to the men you have contact with - work, church, friends, etc. 5 Begin following up with Holiday Wish Lists. (They may not be ready to buy - but you are at least making your service known!) 2 Follow up on all Holiday Wish Lists. 3 Book shopping coffees 4 Book skin care & glamour appointments. (Help them prepare for parties & people by looking their best) 5 Talk to men about 12 Days of Christmas gifts! They love it! 6 Have gifts with you at all times in your car - in a basket that you carry - at all appointments & reorders. 6 Service all of your customers for their personal & holiday needs. 7 Help people think about stocking stuffers & last minute gifts 7. RECRUIT! What a great time to begin a business - your own shopping at cost, provide service for those you know & prepare for an exciting new year of opportunity! 8 RECRUIT!! Still time to get gifts at cost, take advantage of the tax benefits & prepare for an exciting new year of opportunity! Holiday Handbook $10,000 Christmas Sales Plan 1. 10 silent hostesses sell $150 each $1500 2. Contact 10 husbands with wives’ wish list at $100 or 20 husbands with $50 each $1000 3. Seven holiday coffees at $150 (30 minutes) $1200 4. One skin care class per week thru Christmas at $150 $2400 5. Holiday open house (1 at $500 or 2 at $250) $500 6. Contact businesses for 100 employee gifts at $20 each $2000 7. Contact doctors, lawyers, office managers and realtors for 50 gifts at $30 each $1500 $10,000 Remember: You can make anything happen with a plan and your action to back it with! Never stop believing in yourself Holiday Handbook $12,000 Christmas Sales Blitz Select 20 of your favorite Hostesses or Customers....Call them and say: "HI! This is ________ with Mary Kay and I am So Excited! I have a Phenomenal offer for you! How would you like to do your holiday shopping at 50% off? On (date) and (date) I will be holding a Holiday Blitz at my home. All you need to do is bring 10 friends over for refreshments and check out the great gift ideas Mary Kay has this season! The times to shop are 10, 12, 2, 4 and 7:00. Which will be best for you?" Have 2 hostesses bring 10 people at 10:00 2 hostesses bring 10 people at 12:00 2 hostesses bring 10 people at 2:00 2 hostesses bring 10 people at 4:00 2 hostesses bring 10 people at 7:00 Do this Friday and Saturday, or on two Saturdays. Make sure you do Satin Hands as they arrive! (It has been suggested that you hire a teen or two to help out.) Give each guest a Profile card to fill out and a Sales Ticket. Show the products and special sets, and have them fill in their tickets! It's so simple! You will meet 200 customers...The average will purchase $40.00 (Two Satin Hands sets for Mom and Mom-In-Law) 200 x $40 = $8000 Plus...at least 10 will buy the Tower of Love (a.k.a. 12 Days of Christmas) for their Mom, Grandmother or Daughter. 10 x $150 = $1500 Plus...You have 200 husbands to call with their wife's wish list, and at least 20 will buy the Tower of Love or the 12 Days of Christmas for their wives! 20 x $150 = $3000 SO! ~~ $8,000 + 1,500 + 3,000 = $12,000!!! WOW!!! Plus! You'll have 200 new contacts, and your books will be full for January! Time Spent: 1 Day on Phone Booking Hostesses.................…8 hours 1 Day setting up Displays..............................…...8 hours 2 Days holding the Event..............................…..20 hours 2 Days preparing Orders...............................…..16 hours 2 Days Playing Santa Delivering..................…..10 hours 60 Hours Total $6250 Profit in 60 hours is over $100 per Hour! Focus and Book and have a Great Holiday! Here’s an 11-Week Plan! Begin the first week of October and end December 15th Week Sell Order Profit Cumulative 1 2 3 4 5 6 8 9 10 11 $400 $400 $400 $400 $400 $400 $400 $400 $400 $400 $200 $200 $200 $200 $200 $200 $200 $200 $200 $200 $200 $200 $200 $200 $200 $200 $200 $200 $200 $200 $400 $600 $800 $1,000 $1,200 $1,400 $1,600 $1,800 $2,000 Here is a realistic way to have $2,000 profit to buy your family the Christmas gift of their dreams. Just take your holiday products with you to work every day. Let everyone shop while you watch! If the average customer selects three items from the holiday So Giving Look Book that averages out to $72.90 per customer. Or if you want to make it simpler, you only need 8 customers a week buying $50 each and you have met your goal! Don’t you and your family deserve a cash only Christmas? This is an easy way to make it happen! An Invitation for you to join my friends and me for a special Holiday Shopping day!!! I have gifts from $10, $20 and up. Gift wrapping is my specialty! Let me make your Holiday Shopping simple!!! An Invitation for you to join my friends and me for a special Holiday Shopping day!!! I have gifts from $10, $20 and up. Gift wrapping is my specialty! Let me make your Holiday Shopping simple!!! Date: ________________________ Time: _______________ Address: ________________________ Phone:_______________ Date: ________________________ Time: _______________ Address: ________________________ Phone:_______________ Early Bird Specials... Prizes... Drawings… Bring guests!! Early Bird Specials... Prizes... Drawings… Bring guests!! Holiday Open House Holiday Open House An Invitation for you to join my friends and me for a special Holiday Shopping day!!! I have gifts from $10, $20 and up. Gift wrapping is my specialty! Let me make your Holiday Shopping simple!!! An Invitation for you to join my friends and me for a special Holiday Shopping day!!! I have gifts from $10, $20 and up. Gift wrapping is my specialty! Let me make your Holiday Shopping simple!!! Date: ________________________ Time: _______________ Address: ________________________ Phone:_______________ Date: ________________________ Time: _______________ Address: ________________________ Phone:_______________ Early Bird Specials... Prizes... Drawings… Bring guests!! Holiday Open House Early Bird Specials... Prizes... Drawings… Bring guests!! Holiday Open House Your Name Your Address City, State Zip Place Stam p Here Your Name Your Address City, State Zip Holiday Open House Your Name Your Address City, State Zip Place Stam p Here Holiday Open House Place Stam p Here Holiday Open House Your Name Your Address City, State Zip Place Stam p Here Holiday Open House Satin Hands A pampering gift, great for anyone! Great as office gifts, gifts for moms, teachers, Great as office gifts, gifts for moms, teachers, daughters, and day care providers, etc… Irresistible Hands Satin Hands Pampering Set Indulge yourself or someone special on your gift list with this super-softening hand treatment. The Satin Hands Pampering Set includes these four products: 3 oz. Cleansing Gel, Buffing Cream and Hand Cream With Sunscreen SPF 4, and 2.5 oz. Extra Emollient Night Cream all in a go-anywhere bag. Tucked inside the bag, you’ll find easy-to-follow steps for treating yourself to Satin Hands. $29.00 Purchase Satin Hands for anyone on your Holiday Gift List by ________________ and enjoy the following discounts 1 Set $27.00 $2 Savings 2 Sets $52.00 $6 Savings 3 Sets $72.00 $15 Savings 4 Sets $96.00 $20 Savings Purchase 8 Sets and receive 2 Sets FREE!! $58 Value!! Satin Hands A pampering gift, Great for anyone! Great as office gifts, gifts for moms, teachers, Great as office gifts, gifts for moms, teachers, daughters, and day care providers, etc… Irresistible Hands Satin Hands Pampering Set Indulge yourself or someone special on your gift list with this super-softening hand treatment. The Satin Hands Pampering Set includes these four products: 3 oz. Cleansing Gel, Buffing Cream and Hand Cream With Sunscreen SPF 4, and 2.5 oz. Extra Emollient Night Cream all in a go-anywhere bag. Tucked inside the bag, you’ll find easy-to-follow steps for treating yourself to Satin Hands. $29.00 Purchase Satin Hands for anyone on your Holiday Gift List by ________________ and enjoy the following discounts 1 Set $27.00 $2 Savings 2 Sets $52.00 $6 Savings 3 Sets $72.00 $15 Savings 4 Sets $96.00 $20 Savings Purchase 8 Sets and receive 2 Sets FREE!! $58 Value!! Belara Voted #1 Best New Fragrance Glamour Magazine 1999! Purchase any Holiday Fragrance Gift Set by October 15 and receive a lipstick of your choice FREE! Top: Belara - Evening Bag Gift Set! $44 Voted #1 Best New Fragrance, Glamour Magazine!! Bottom left: Elige Evening Bag Gift Set $50 Bottom right: Journey Evening Bag Gift Set $46 Get a better look at all I have to offer this Holiday Season on my website: Belara Voted #1 Best New Fragrance Glamour Magazine 1999! Purchase any Holiday Fragrance Gift Set by October 15 and receive a lipstick of your choice FREE! Top: Belara - Evening Bag Gift Set! $44 Voted #1 Best New Fragrance, Glamour Magazine!! Bottom left: Elige Evening Bag Gift Set $50 Bottom right: Journey Evening Bag Gift Set $46 Get a better look at all Mary Kay has to offer this Holiday Season on my website: Want to help all those guys who don't know what to buy & haven't got a clue how to be romantic, and make lots of Holiday profits at the same time? Men usually hate shopping, but really want to please their wives. Help them out by offering baskets containing twelve (12!!!) separate gifts to be opened in the 12 days before Christmas. Any woman would be thrilled with this idea!!! Well, here is an idea that works! Two of our Working Moms sold over $3,000 EACH in just a couple of hours phone time and put the baskets together when the kids were in bed! Memorize the following script, get excited, and start dialing that phone!!! You may want to have your husband call, ask for her husband & say, "_____, this is _____, my wife has a great idea for you - that you will love, here talk to her." Selling the "12 Days of Christmas"…to HIM!! A Script for sure sales! "Hi _______, this is ________ calling. I'm your (wife's/girlfriend's) Mary Kay consultant and I have the most fantastic idea for you! Have you done your Christmas shopping for _______ yet? Well, I have an idea that would make your wife (or girlfriend if single) think you were the most romantic man on the face of this earth! It's called the '12 Days of Christmas.' A scrumptious gift basket of 12 individually and beautifully wrapped gifts. Each is numbered and tagged with a special phrase from the song, '12 Days of Christmas.' Here's how it works. Give her one gift each day for 12 days. Begin either on December 14th or the 25th and give her gifts for 12 days after. Now to make this real romantic, put each gift in a special place - on her pillow, by her breakfast glass, or draw her a bath and place on the tub - she'll go nuts!! You could also give her 1 an hr on Christmas Day - or make it a Scavenger Hunt - the gifts could be from the kids. She will love you for your thoughtfulness. I can do the whole basket with all 12 gift for just 299!" (Don't say dollars) "I take VISA/MC, check or cash." (Then be quiet!!!!) Wait until he says something before you speak again or you will lose the sale. If he likes the idea, but didn't want to spend that much, then say …"I can also do a really nice basket for 249, 199 or 159, which would you prefer?" or “Hi __________, this is _________________. I’m your wife’s Personal Skin Care Consultant. I’M SO EXCITED!! I have THE most romantic gift idea for you to give your wife this Christmas. You are going to be her hero!! Can you talk with me now or would it be better to call your office? “Your gift to her is called “The Twelve Days of Christmas”. I will deliver a basket to you, no later than December 12, that will be filled with individually wrapped gifts - one for each day before Christmas! Each gift will have a tag saying, “On the _____ day of Christmas, My True Love Gave to Me…(for example, “A night to remember”). Every gift is something to make her feel like the special woman that she is. You will romance her by giving her a beautifully wrapped gift each day as a constant reminder of your love for her!!“ Can you imagine her reaction as she realizes she’s going to get not one, but TWELVE gifts??!!! This collection of gifts includes gift-wrapping, free delivery to you, 100% satisfaction guarantee, and payment options: MasterCard/Visa, personal check, or cash. __________, all I need is the your payment choice! I’ll do the rest!!! TWELVE DAYS OF CHRISTMAS With a different 'twist' Can you imagine a husband bringing a 4-5 foot tall Christmas gift into a home and sitting it by the Christmas tree?!!! The wife would be calling every woman she knows to show them what "her husband" brought her! Or even delivering to an office where you will pick up additional orders. Remember, moms can buy for daughters, grandchildren, for grandmas, kids for moms, employees for their bosses & students for their teachers etc… To all Consultants 1. You need 12 boxes, each one smaller than the other, stacked on top of each other, all wrapped in white paper. 2. ( I use rolled scotch tape or take clear cellophane and bring it up for the bottom of the boxes to the top and secure it with a rubber band. Then top with a very nice large bow. 3. For your display purposes, you don't need to put anything in your boxes. 4. Take orders for their personalized 12 days of Christmas Gift and them make the gift individually. The impact of this awesome gift is unbelievable! Just think…10 men, purchasing just the $199 Gold Series, is almost $2000 in sales! Great things do come in small packages. We just like a lot of packages, don't you agree? Happy Holidays! PLATINUM SERIES--$299 GOLD SERIES--$199 Day 1: Nail Kit Day 2: Nail Color Day 3: Satin Lips Day 4: Oil Free Eye Makeup Remover Day 5: Bronzing Beads & Retractable Brush Day 6: Satin Hands Pampering Set Day 7: Liquid Lip Color Day 8: Custom Compact with Cheek Color & Brushes Day 9: Endless Performance Mascara & 3 Eye Colors Day 10: Lip Color & Lip Liner Day 11: Spa Gift Set (Choice of Scents) Day 12: Elige Gift Set with a Gift Certificate for Day 1: Speed Set Top and Base Coat Day 2: Nail Enamel Day 3: Cuticle Cream & Buffing Block Day 4: Bronzing Beads & Retractable Brush Day 5: Satin Hands Pampering Set Day 6: Oil Free Eye Makeup Remover Day 7: Endless Performance Mascara Day 8: Liquid Lip Color Day 9: High Profile Crème Lipstick Day 10: Intensity Controller Day 11: Eye Mask Day 12: Belara Gift Set with a Gift 'New Look for the New Year' Makeover Certificate for 'New Look for the New Year' Makeover On I gave my True Love: 1. Speed Set Top Coat $6.00 2. Lipstick $11.00 3. Spray Cologne $18.00 4. 2 Eye Colors, Case, and Brushes $18.00 5. Hand Cream $7.50 6. Moisturizing Body Wash $9.00 7. Body Smoothing Scrub $10.00 8. Hydrating Body Lotion $10.00 9. Flawless Black Mascara $8.50 10.The Handbag w/1 nail enamel $39.50 11.Glamour Brush Set $40.00 12.Travel Organizer $40.00 $217.50 + tax 2001 Holiday Sale Price—$189.00 + tax Shop by telephone and avoid The long lines at the Department stores! Independent Beauty Consultant: On the first day of Christmas My true love gave to me A hand full of sparkling Fingernails On the second day of Christmas My true love gave to me Two Shimmering Lips A hand full of sparkling Fingernails On the third day of Christmas My true love gave to me One Revitalizing Cologne Two Shimmering Lips A hand full of sparkling fingernails On the fourth day of Christmas My true love gave to me Shadows in the Pink One Revitalizing Cologne Two Shimmering Lips A hand full of sparkling Fingernails On the fifth day of Christmas My true love gave to me Hands soft and smooth Shadows in the Pink One Revitalizing Cologne Two Shimmering Lips A hand full of sparkling Fingernails On the sixth day of Christmas My true love gave to me Body wash to pamper Hands soft and smooth Shadows in the Pink One Revitalizing Cologne Two Shimmering Lips A hand full of sparkling Fingernails On the seventh day of Christmas My true love gave to me Body Scrub to silken Body wash to pamper Hands soft and smooth Shadows in the Pink One Revitalizing Cologne Two Shimmering Lips A hand full of sparkling Fingernails On the eighth day of Christmas My true love gave to me Hydrating Body Lotion Body Scrub to silken Body wash to pamper Hands soft and smooth Shadows in the Pink One Revitalizing Cologne Two Shimmering Lips A hand full of sparkling Fingernails On the ninth day of Christmas My true love gave to me Dark Fluttering Lashes Hydrating Body Lotion Body Scrub to silken Body wash to pamper Hands soft and smooth Shadows in the Pink One Revitalizing Cologne Two Shimmering Lips A hand full of sparkling Fingernails On the tenth day of Christmas My true love gave to me Ten Nails caressing Dark Fluttering Lashes Hydrating Body Lotion Body Scrub to silken Body wash to pamper Hands soft and smooth Shadows in the Pink One Revitalizing Cologne Two Shimmering Lips A hand full of sparkling Fingernails On the eleventh day of Christmas My true love gave to me Glamour Brushes blending Ten Nails caressing Dark Fluttering Lashes Hydrating Body Lotion Body Scrub to silken Body wash to pamper Hands soft and smooth Shadows in the Pink One Revitalizing Cologne Two Shimmering Lips A hand full of sparkling fingernails On the twelfth day of Christmas My true love gave to me Travel made so easy Glamour Brushes blending Ten Nails caressing Dark Fluttering Lashes Hydrating Body Lotion Body Scrub to silken Body wash to pamper Hands soft and smooth Shadows in the Pink One Revitalizing Cologne Two Shimmering Lips A hand full of sparkling finger Thanks Director, Paula Grabou Friedt, Lenarz Area, for this great update on 12 days. Here are some suggestions for the 12 Days of Christmas Gift Sets for 2001. $300.00 1. Bee-lieve Mug $15.00 2. Indulge Eye Mask $15.00 3. Eyesicle/Eye Crayon/Mascara $30.50 4. Satin lips $18.00 5. lip liner & lip lacquer $21.50 6. Bronzing Beads/Brush $28.00 7. TimeWise Set w Compact $59.00 8. Salon Direct Hand Bag/Color $39.50 9. Elige Blooming Bath $25.00 10.Elige Gift Eau de Parfum 11.Elige Gift Size Body Creme 12. Elige Evening Bag $50.00 $301.50 $250.00 1. Bee-lieve Mug $15.00 2. Indulge Eye Mask $15.00 3. Eyesicle & Crayon $22.00 4. Satin Lips $18.00 5. Smooch Lip Lacquer w/liner $21.50 6. TimeWise Set $39.00 7. Bronzing Beads/Brush $28.00 The Twelve Days Of Christmas 11. Belara 1.5 oz Body lotion 12. Evening Bag $44.00 $200.00 8. Salon Direct Hand Bag $33.50 9. Nail Remover & Color $13.00 10. Journey Eau de Parfum 1oz 11. Journey Moisturizing Veil 12. Journey Evening Bag $46.00 $251.00 $200.00 1. Bee-Lieve Mug $15.00 2. Indulge Eye Mask $15.00 3. 2 Eyesicles $20.00 4. Satin lips $18.00 5. Smooch Lip Lacquer $12.00 6. Bronzing Beads / Brush $28.00 7. Base Coat/ Top Coat/ Color $18.00 8. Nail Remover & Emery $ 8.00 9. Belara Body Polisher $22.00 10. Belara Eau de Parfum 1oz $150.00 1. Bee-Lieve Mug $15.00 2. Eyesicle $10.00 3. Mascara $ 8.50 4. Satin Lips $18.00 5. Smooch Lip Lacquer $12.00 6. Lip Liner $ 9.50 7. Color Compact W/Blush $17.00 8. Terme de sola Lotion $10.00 9. Cosmetic Bag $ 7.00 10. Base Coat &Top Coat $12.00 11. Nail Color $ 6.00 12. Joyful Travel Set $25.00 $150.00 12 Days of Christmas Gentlemen…Here is a chance to give a gift to that special lady in your life, one that she will ALWAYS remember! Mary Kay Cosmetics is the NUMBER ONE best selling brand of cosmetics and skin care in the US! Treat her to this luxury, 12 days in a row! I am here to help you set up this wonderful gift! **Purchase the package below…gifts 1-12. I will individually wrap and number each gift 1-12 with text. Your part is to place one gift each night, on your gals’ pillow, starting 12 days before Christmas…Don’t let her see you!!! She will not BELIEVE how creative and thoughtful you are during this holiday season! Call me, write me, email me…. anytime with questions, but order your gifts NOW, so I can ensure availability. Here is the gift package and costs…. this CAN be made to customize your needs…please call me for details! Day1-Journey™ moisturizing body veil Day2-Journey™silkening shower gel Day3-Journey™eau de parfum Day4-custom compact & applicators Day5- Eye Shadow Day6- Eye Shadow Day7- Eye Shadow Day8- Lipstick Day9- Cheek color Day10-Mascara Day11-lip & eye liner Day12-nail color At the end of the 12 days…. your special gal will have a COMPLETE Journey™ collection, a FILLED Custom compact, and lots of extras!!! The total RETAIL cost of this DREAM package is $163.53 (including tax)…. BUT your cost is $150.00 (including tax). That includes the gift-wrapping too!!!!! And there is FREE shipping! What ELSE could be EASIER!!!!! CALL ME TODAY TO ORDER…. OFFER GOOD UNTIL 12/15/00 On the first day of Christmas My true love gave to me Moisturized skin with Journey Fragrance so divine, Silky skin so clean, And moisturized skin on a Journey On the second day of Christmas My true love gave to me Silky skin so clean, And moisturized skin on a Journey On the eighth day of Christmas My true love gave to me Beautiful kissable lips, An eye color to accent, Contouring color for my eyes, All over eye color, A Custom Compact to check my face, Fragrance so divine, Silky skin so clean, And moisturized skin on a Journey On the third day of Christmas My true love gave to me Fragrance so divine, Silky skin so clean, And moisturized skin on a Journey On the fourth day of Christmas My true love gave to me A Custom Compact to check my face, Fragrance so divine, Silky skin so clean, And moisturized skin on a Journey On the fifth day of Christmas My true love gave to me All over eye color, A Custom Compact to check my face, Fragrance so divine, Silky skin so clean, And moisturized skin on a Journey On the sixth day of Christmas My true love gave to me Contouring color for my eyes, All over eye color, A Custom Compact to check my face, Fragrance so divine, Silky skin so clean, And moisturized skin on a Journey On the seventh day of Christmas My true love gave to me An eye color to accent, Contouring color for my eyes, All over eye color, A Custom Compact to check my face, On the ninth day of Christmas My true love gave to me A rosy blush for my cheeks, Beautiful kissable lips, An eye color to accent, Contouring color for my eyes, All over eye color, A Custom Compact to check my face, Fragrance so divine, Silky skin so clean, And moisturized skin on a Journey On the tenth day of Christmas My true love gave to me Luxuriously long lashes, A rosy blush for my cheeks, Beautiful kissable lips, An eye color to accent, Contouring color for my eyes, All over eye color, A Custom Compact to check my face, Fragrance so divine, Silky skin so clean, And moisturized skin on a Journey On the eleventh day of Christmas My true love gave to me Defined lips and eyes, Luxuriously long lashes, A rosy blush for my cheeks, Beautiful kissable lips, An eye color to accent, Contouring color for my eyes, All over eye color, A Custom Compact to check my face, Fragrance so divine, Silky skin so clean, And moisturized skin on a Journey On the twelfth day of Christmas My true love gave to me Colorful coiffured nails, Defined lips and eyes, Luxuriously long lashes, A rosy blush for my cheeks, Beautiful kissable lips, An eye color to accent, Contouring color for my eyes, All over eye color, A Custom Compact to check my face, Fragrance so divine, Silky skin so clean, And moisturized skin on a Journey