HOUSING TEAM: PROPERTY MANAGER
Assets and Operations
The Calgary Homeless Foundation
The Calgary Homeless Foundation is a registered charity that exists to end
homelessness in our city once and for all. Working with Calgary’s non-profit sector,
business, government, the faith community and the public at large, the Calgary Homeless
Foundation is leading the implementation of Calgary’s 10 Year Plan to End
Homelessness. To make this plan a reality, we are looking for passionate, entrepreneurial
and talented people to join our small high impact team.
The Position
Reporting to the Vice President Housing, the Property Manager will advance the Calgary
Homeless Foundation mission of ending homelessness by supporting its portfolio of
affordable and permanent supportive housing units.
Our Staff
CHF staff are driven, passionate, action-oriented leaders who have dedicated themselves
to ending homelessness in our city. They work cooperatively with others in a strong team
environment; demonstrate flexibility in organizing and undertaking work; show a high
degree of initiative, discernment and resourcefulness; exhibit excellent communication
and relational skills; demonstrate thoughtfulness and intelligence in decision making; and
focus on outcomes for persons without homes, as articulated in the 10 Year Plan to End
Homelessness.
Key Accountabilities and Deliverables
Working with other members of the Housing Team, Property Manager is responsible for
the following:
•
Manage all CHF/CCLT’s (CHF) owned properties, focusing on asset property
management functions to deliver the most efficient and cost-effective operations
while ensuring safe and highest quality housing;
a. Review all quotes and scopes of work to ensure that most cost effective
choices are made for work completed by trades
b. Establish appropriate cost saving preventative measures
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•
Develop and oversee policies and processes for all CHF asset and property
management systems to ensure the highest quality of housing standards and
occupancy;
a. Establish Relationships with outside parties to be able to measure where
CHF Housing stands in comparison to similar entities
b. Policies to be reviewed at a minimum of once annually
c. Policies to be revised or added as needed
•
Update, refine and implement CHF’s Housing Operations Manual, including
policies, procedures, and checklists for all asset and property operations (e.g.,
inspections, inventory control);
a. Operations Manual to be reviewed at a minimum of once annually
b. Operations Manual to be revised as needed
•
Develop and oversee yearly real property operating budgets (including regular and
preventative repairs and maintenance as well as special capital projects and
upgrades);
a. Review budgets and variances on a regular basis (Minimum once monthly)
b. Refer to approved budget before all purchases/ work scheduled
•
Ensure positive cash flow as well as 100% effective occupancy of all CHF-owned
buildings.
a. Review budgets and variances on a regular basis and prior to all large work/
purchases
b. Review all purchase orders for approval
c. Review all invoices received for accuracy
d. Review vacancies and address with responsible parties on a weekly basis
(Ie: CHF in House Staff, trades or Social Service Providers)
e. Review property arrears once per week, including audits of notices provided
by Property Administrator. Address with responsible parties on a weekly
basis.
•
Provide monthly, quarterly and yearly asset and property management reports to
CHF’s Board and Leadership Team including dashboard reporting;
•
Implement Yardi, a property management reporting system and software (weekly,
monthly, quarterly and yearly review of asset and property management reports
and statements) and overseeing going live process on April 1, 2014;
a. Oversee ongoing live process of Yardi
•
Act as key contacts for emergency housing-related communications (Fahrenheit,
Select Communications, Building Managers) and inform VP Housing and other
CHF staff as appropriate as per CHF’s Emergency Communication Protocol
a. Respond to emergency situations as appropriate based on emergency
plans
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•
Constantly strive to build positive and productive relationships with the partnered
agencies and act as a key contact for all property related agreements and
documentation with social service providers (program funding agreements and
master leases, etc.);
•
Develop and maintain a process for regular property audits and inspections of
CHF physical properties and conducting regular audits and inspections of all CHF
physical properties, including fire safety and security inspections and health and
safety (e.g., snow clearing procedures, etc.);
a. Including conducting a personal physical inspection of all properties on a
regular basis, ideally once a month.
•
Continue to develop and implement sound asset and property management police
and practices and incorporate these into the Housing Operations Manual
(including asbestos management plans, Step Above Landlord Program, CHF
Emergency Plans, etc.);
•
Oversee repairs and maintenance process of CHF properties, including review,
evaluation and coordinate repairs and maintenance requests and ensure they
meet budgetary and operational expectations;
•
Monitor the performance of property-related contracts to ensure fire safety and
security, health and safety as well as prudent and cost-effective practices are
constantly observed;
•
Review the structure and roles/responsibilities of the Housing Operations Team to
ensure highest quality asset and property operations and make recommendation
and adjustments to staffing structure as needed;
•
Supervise Housing Operations Team staff and contractors to ensure highest
quality asset and property operations;
•
Motivate and develop Housing Operations Team staff, managing performance to
expectations and established standards;
a. Conduct routine formal and informal reviews of site staff and Property
Administrator to ensure expectations and standards are met.
•
Provide supports as required to Property Administrator with various tasks as
needed in times of overload.
•
Support the work of VP Housing as required to further develop capital reserve
studies and capital reserve budgets for all CHF properties;
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•
Support the work of Manager, Acquisitions and Development, to achieve the goal
to expand CHF’s permanent supportive and affordable housing portfolio and
playing an active role in property development process;
•
Ensure compliance of all CHF processes with the Alberta Residential Tenancies
Act and other relevant federal, provincial and municipal legislation;
•
Develop a list of training opportunities both through external parties, such as the
Calgary Residential Rental Association, and internal sources (CHF in-house legal
counsel, your own expertise) and implement with CHF Housing Operations Team
staff (including Building Managers) and social service partners;
•
Professionally and courteously handle all inquiries, feedback, complaints or
concerns and promote a strong sense of community;
•
Assisting in implementing overall CHF’s permanent supportive and affordable
housing strategy, as required by CHF.
Education and Experience
The ideal candidate will have the following qualifications:
• 5 to 7+ years of related experience managing residential or commercial properties;
• A demonstrated ability to work autonomously, independently but is also an open
and collaborative team member willing to share information, knowledge and
experience;
• Maturity, judgment, and self-confidence to effectively interact with a variety of
stakeholders including financial institutions, property and condominium managers
and residential tenants;
• Familiarity with Yardi property management software is a definite asset;
• Property Management designation is a definite asset; and
• Familiarity with the overall Calgary real estate market is a definite asset.
Candidates with less experience may be considered.
Applications accepted until suitable candidate found.
For more information please visit our website at www.calgaryhomeless.com
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