Lissa Sum "What Matters Is the Right Tweak!" Lissa Sum is the Manager of Training and Education at Across. She started working regularly with the translation management system even while studying translation sciences at the University of Heidelberg. Immediately after obtaining her Master's degree, she joined Across, initially in the Support department. Later on, she also took on premium support and consulting duties. Thus, Lissa Sum is familiar with typical user issues from various perspectives. Since June 2012, she has mainly focused on the preparation and performance of training sessions, in which she shares her experience with Across customers. Special fields »» Translation processes »» Terminology management »» Authoring assistance Services Modular training sessions conducted by users for users »» Standard Across Language Server training for new and advanced users »» Standard terminology training for new and advanced users »» Customized training Experience/references »» Numerous training sessions at customers like BEUMER and UniCredit »» Preparation and performance of the two-day Across Translator Academy Across Systems GmbH lsum@across.net +497248 925 464 Language Technology for a Globalized World.