The Crescent Medical Practice
Walmer Crescent Medical Practice
12 Walmer Crescent
Glasgow, G51 1AT
Telephone: 0141 427 0191
Prescriptions: 0141 880 9875
0141 427 1351
Fax
Website
www.crescentmedicalpractice.org.uk
When the surgery is closed call 111
The Crescent Medical Practice
The doctors and staff at The Crescent Medical Practice in Glasgow are proud to offer the highest
standard of patient-centred healthcare.
Disabled Access
Disabled Access is available at our Hillington Road surgery
Breast Screening - Please attend
If you are a lady aged 50 - 70 years and registered with our practice you will shortly receive a
letter inviting you to attend the Mobile Breast Screening Unit that is going to be placed at
Bellahouston Sports Centre.
If you are 71 or over you can self refer for a mammogram by calling West of Scotland Breast
Screening on 0141 800 8800
Book Appointments or Order Prescriptions Online
Once you have registered with the practice you can download an App (Patient Access) or visit or
website to book appointments or order repeat prescriptions.
Opening Times
Times
Monday
08:45 - 18:00
Tuesday
08:45 - 18:00
Wednesday
08:45 - 18:00
Thursday
08:45 - 18:00
Friday
08:45 - 18:00
Weekend
closed
Lunch
Walmer Crescent is closed between 12.30 and 2pm
Extended Hours
We offer early morning appointments at Walmer Crescent contact 0141 427 0191 to arrange an
appointment.
When We Are Closed
For out-of-hours emergencies please call the practice on 111 OR 0845 4242424 an answer
machine will give you instructions. Alternatively, please contact NHS 24 as per the details below
NHS 24
In the case of urgent need when the practice is closed you can call NHS 24 (www.nhs24.nhs.uk/)
on 111 or (0845 4242424) to speak to a triage nurse. Your needs will be assessed and advice
offered or arrangements made for you to see a doctor.
Please do not ask to see a doctor out of hours unless you genuinely cannot wait until the surgery
re-opens.
Call 999 in an emergency. Chest pains and / or shortness of breath constitute an
emergency.
Appointment Times
Doctors
Nurses
AM
08:50 - 11:40
08:00 - 12:00
PM
14:00 - 17:20
14:00 - 17:20
Appointments
You can book appointments online. Ask at Reception for your Registration information and
use this link:
https://patient.emisaccess.co.uk
Appointment can be made by telephoning Walmer Crescent 427 0191, Hillington Road South
882 9098 or by calling at the reception desk.
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Patients are seen by appointment.
Normal appointments are 10 minutes.
We have changed the appointment system to improve the options available to patients. The
range of appointments available includes Pre Bookable (available up to 4 weeks in advance),
On the Day and Telephone Consultations.
Appointments are available with Doctor, Nurse and Phlebotomist (Blood taking).
Doctor appointments are usually 10 minutes, for this reason we ask patients to bring only one
main medical problem per consultation.
If patients are late for their appointment they may be asked to rearrange.
You may wish to bring a family member or friend with you to your appointment for support. This is
usually welcomed but on occasions we may ask them to wait in the waiting room.
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If you are anxious regarding an examination due to its personal nature you are welcome to
request a chaperone.
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Extended Hours – we offer early morning appointments at Walmer Crescent on a
Wednesday morning.
Please check our our appointment times to see when you can see a nurse or doctor.
YOU CAN NOW BOOK APPOINTMENTS ONLINE IF YOU WOULD LIKE TO USE
THIS SERVICE PLEASE CONTACT RECEPTION
https://patient.emisaccess.co.uk
The doctors work in close partnership, but we encourage patients to see their usual doctor
whenever possible. If your usual doctor is for any reason not available, you may see any other
doctor in the Practice.
Our Targets are:
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Emergencies will be seen within 30 mins.
Patients who feel they need seen urgently will be seen on same day.
House visits requested before 10am will be seen before 4pm.
If a specialist opinion is required you will be referred to the most appropriate specialist.
Home Visits
House visits are only available for patients who are housebound because of illness or disability.
If possible please telephone reception before 10am if you require a home visit.
A doctor or nurse may phone you back as it may be that your problem can be dealt with by
telephone advice, or that it would be more appropriate to send a nurse, or indeed arrange a
hospital attendance.
Please remember that several patients can be seen in the practice in the time that it takes to make
one home visit. There are also better facilities for examining and treating patients at the surgery.
GP Trainees and Medical Students
We are fortunate to be a Training Practice. This means that at any time there will be a GP
Trainee working alongside the established Partners. These doctors are attached to the Practice for
up to one year, and already have extensive experience in hospital medicine.
The Practice has undertaken, by arrangement with the University of Glasgow, to train medical
students from time to time. If the student is present at a consultation, the patient’s permission
will always be sought.
Repeat Prescriptions
If you require regular medicines you can use our dedicated telephone answering line on 0141
880 9875. Alternatively, you can order through this website by clicking on the link above.
Please allow one full working day after ordering your prescriptions before collection.
The Safe Way to Order Your Repeat Prescriptions
What is a Repeat Prescription?
It is a prescription you can get without having to see your doctor but first of all, your doctor will
decide whether it is safe for you to have this medication regularly without being seen.
There will be a limit to the number of issues after which your doctor will want to see you to
review your treatment.
Only order what you need. Over £24 million of unwanted medicines per year are thrown away
in this area alone.
How do I order a Repeat Prescription? - • Put your request in to the surgery allowing at least
one full working day.
You may submit your request either by: · Via our website www.crescentmedicalpractice.org.uk (www.crescentmedicalpractice.org.uk/)
· Request slip (ask staff if you do not have this)
· Pharmacy service – direct at your local pharmacy
· 24 hour answering machine 0141 880 9875
· Telephone in person after 10am.
· Fax (Walmer 0141 427 1351 and Hillington 0141 882 2218)
· Post (please include a stamped addressed envelope)
What happens to the request slip?
1. Requests are processed by a designated person in reception.
2. The request is checked to see if it is due, including an over use or under use check.
3. If it is due, the prescription is generated and set aside for your doctor to sign.
4. If it is not due, it will be set aside until it is due or will be forwarded to your doctor as a query.
5. Prescriptions and queries are passed to your doctor to check before signing. This takes time
and will be attended to AFTER surgery.
6. Once signed, the prescriptions are sorted and filed in order ready for collection.
Be responsible with your medicines
• Do not take other medicines without checking with your doctor or Pharmacist. They may
interfere with your regular medicines and cause you harm.
• Know the names of your medicines and what they are used for.
• Return unused, unwanted and out-of-date medicines to your Pharmacist for safe disposal.
• If you stop taking prescribed medicines for any reason, you must tell your doctor.
Please remember:
• You cannot collect your prescription from the practice at weekends as we are closed.
• Only order medicines you need
• One off (known as “acute”) medicines e.g. an antibiotic course cannot be ordered using the
repeat prescription ordering system. You can request these, but the doctor will need to check if
these items can be issued and they may take some extra time.
Please allow 48 hours, excluding weekends and Bank Holidays, for your request to be processed.
Any problems please telephone the surgery.
Clinics & Services
Nurse Clinics
The Practice Nurses can be contacted on the normal surgery number and are experienced in
providing:
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Asthma care
Well Person Clinics
Diabetes (see link on right hand side for further information and to register with my
diabetes my way)
Advice on blood pressure, smoking, diet, and other factors relating to heart disease.
Cervical smears and breast care advice.
Immunisation for children and adults.
Holiday immunisations and advice.
Dressings and removal of stitches.
Ear syringing.
Information on results of laboratory tests.
Antenatal Services Contact the midwife on 0141 232 4005
Local midwife clinics are run at Pollok and Govan Health Centres
You will be issued with a MAT B1 confirming pregnancy at 20 weeks gestation.
You can find some useful information at www.readysteadybaby.org.uk
(www.readysteadybaby.org.uk)
If your BMI is 30 or over please contact the surgery for advice
District Nurse Please phone 0141 427 1365
Patients who are confined to their homes and need nursing assistance may arrange with their
doctor for the District Nurse to call or she may be contacted in person by phone between 8.30 9.00am.
If the District Nurse is not immediately available a message may be left on her answering
machine.
The hospital will usually arrange for one of our District Nurses to call on any of our patients
discharged from hospital who still require nursing care.
Health Visitor
Please phone 276 8845
Jane Shepherd, is our Health Visitor attached to the Practice.
The Health Visitor attends our Child Health Clinics, she can be contacted by telephoning 427
1365, if she is not immediately available a message may be left on her answering machine.
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Health matters relating to the under 5’s e.g.
o feeding difficulties
o hearing problems.
Fit to Work?
Fit to Work?
You do not require a doctor's sickness certificate for any illness lasting seven days or less. Your
employer may however require you to complete a self-certification form (SC2) which is
available from your employer or on the HMRC website (www.hmrc.gov.uk/forms/sc2.pdf) .
Evidence that you are sick
If you are sick for more than seven days, your employer can ask you to give them some form of
medical evidence to support payment of SSP (statutory sick pay).
It is up to your employer to decide whether you are incapable of work. A medical certificate,
now called a 'Statement of Fitness for Work’ (see below) from your doctor is strong evidence
that you are sick and would normally be accepted, unless there is evidence to prove otherwise.
You could also provide evidence from someone who is not a medical practitioner, e.g. a dentist.
Your employer will decide whether or not this evidence is acceptable. If your employer has any
doubts, they may still ask for a medical certificate from your GP.
Statement of Fitness for Work - ’Fit Note'
The 'fit note' was introduced on 6 April 2010. With your employer's support, the note will help
you return to work sooner by providing more information about the effects of your illness or
injury.
For more information see the DirectGov website
(www.direct.gov.uk/en/MoneyTaxAndBenefits/BenefitsTaxCreditsAndOtherSupport/Illorinjured/
DG_175850) (where this information was sourced)
Holiday Vaccination
THE CRESCENT MEDICAL PRACTICE
TRAVEL VACCINATION POLICY
For travel abroad with advanced notice:
. You should collect or print below a travel vaccination form from reception at least
2months before your departure date.
Travel health questionnaire.doc
TRAVEL_VACCINATION__POLICY.doc
We can only consider travel vaccine advice on receiving a completed form
2 months before you are due to go abroad. This 2 month period ensures that
we can process requests and book appointments in good time for the
vaccinations to be effective by the time you travel.
We may not be able to administer all vaccines depending on your destination
requirements.
On receipt of the completed travel form your vaccination record will be
checked against the current recommended vaccination schedule for the country
to which you are travelling in order that the correct vaccines can be advised.
You should phone the surgery at least 3 working days after handing in your
completed form to find out which vaccinations ( if any) you may require and if
necessary to collect a prescription for the vaccine and to make an appointment
for administration of vaccine.
Please note it is your responsibility to collect the prescription and bring the
vaccine with you when you attend for your appointment as we do not carry a
stock of travel vaccines in the surgery.
You will be required to attend a travel clinic if your vaccine is outwith the
NHS vaccine schedule.
For treatments that are not covered by the NHS these will be issued on a
private prescription. These prescriptions carry a charge at the dispensing
chemist.
If you are travelling in less than 2 months, you should contact a travel clinic
for your travel vaccinations and advice.
You can also find out the recommended vaccinations for various countries by
visiting www.fitfortravel.nhs.uk (www.fitfortravel.nhs.uk/) .
Travel clinic addresses:
Masta Travel Clinic
Brownlee Travel clinic
Travel Clinic
90 Mitchell Street
Gartnavel
Glasgow Airport
0141-221 4224
0141 211 1074
0141 848 4800
Women'sHealth 40 - 64
If you would like to make an appointment with the doctor regarding your menopause
please complete the quesionnaire and look at the attached links for some additional
information before attending for your appointment.
Questionaire
For information on symptoms of the menopause along with the benefits v. the risks of
using HRT as treatment.
http://www.patient.co.uk/health/Menopause-and-HRT.htm
(www.patient.co.uk/health/Menopause-and-HRT.htm)
For advice on treating menopausal symptoms with alternative treatments to HRT.
http://www.patient.co.uk/health/Menopause-Alternatives-to-HRT.htm
(www.patient.co.uk/health/Menopause-Alternatives-to-HRT.htm)
For advice and information on contraceptive options around the menopause.
http://www.patient.co.uk/health/Menopause-Alternatives-to-HRT.htm
(www.patient.co.uk/health/Menopause-Alternatives-to-HRT.htm)
Men's Health 40 - 64
What will happen at the Men’s Health Check?
The health checks are carried out by a nurse or phlebotomist and you may
see a GP during the process. Either way, the health checks will be the same
and the same type of questions will be asked.
1. Before your appointment you will be asked to complete a
questionnaire regarding your health and lifestyle and bring it with
you to the appointment.
Men Health Questionnaire Page 1
Men's health Questionnaire Page 2
Patient_info_for_PMS_Mens.doc
The questions asked will involve:
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how active you are & what your diet is like
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whether you smoke & your alcohol intake
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health issues or other life stresses
2. You will then be seen by a nurse who may ask you some
questions about your health, and then offer to check your:
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Weight & height
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Blood pressure and urine test
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Bloods tests including good & bad cholesterol and blood sugar.
3. Information on other services like healthy eating advice, physical activity
classes, stop smoking groups, self help groups and advice on money and
benefits may be available.
4. Once the results have returned follow up will arranged as either a telephone
consultation with the nurse or as a routine consultation with the doctor or
nurse.
Muscle or Joint Problem
Do you have a muscle or joint problem?
Is it interfering with your life of your work?
Do you want to know how you can help yourself?
Get advice and information to help your muscle, back or joint problems from:
www.nhsinform.co.uk/msk (www.nhsinform.co.uk/msk)
NHS MSK help App free from iTunes and Google play stores
NHS 24 Digital TV Channel (this can be accessed through Freesat and Sky community
channel 539 and Virgin Media "home button" - Interactive)
For more information you can call the NHS inform helpline on 0800 22 44 88
GP Trainees
Trainee's
We are fortunate and pleased to be a Training Practice. This means that at any time
there will be a GP Trainee/ Trainees working alongside the established Partners. These
doctors are attached to the Practice for 18 months of their Specialist GP Training
Program, the remainder of which is undertaken in hospital.
They will be supervised when in practice by their Trainer is one of the regular GP
Partners. As part of their training they are expected to video a number of consultations
and we are grateful to those patients who permit this.
The recorded consultations are:
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used for analysis and assessment alongside their Trainer
in order to improve and develop GP consulting skills
only done so with the express permission of the patient, and can be declined by
the patient
reviewed in confidence between the Trainee and Trainer for the purposes of
training
stored safely or encrypted when awaiting review
erased once viewed
We may also ask our patients for feedback (Questionnaire) on the Trainees at specified
times in their training.
Many thanks for your cooperation in this. Together we aim to ensure excellent GPs for
the future.
Your Test Results
Your Test Results
Please call between 11am and 3.30pm to enquire about your test results as our reception staff
will have more time to deal with your request between these times.
Note that the practice has a strict policy regarding confidentiality and data protection and we will
only release test results to the person to whom they relate unless that person has given prior
permission for the release of this data or they are not capable of understanding the results.
When we take your test you will be told how long it will be before the results are returned to the
practice.
It is your responsibility to check your results and to make an appointment to discuss them with
your doctor if you are advised to do so.
Blood Tests
Blood Tests
A blood test is when a sample of blood is taken for testing in a laboratory. Blood tests have a
wide range of uses and are one of the most common types of medical test. For example, a blood
test can be used to:
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assess your general state of health
confirm the presence of a bacterial or viral infection
see how well certain organs, such as the liver and kidneys, are functioning
A blood test usually involves the phlebotomist taking a blood sample from a blood vessel in your
arm.
It is not very common for a child to need to have a blood test at their GP's. But should this be
necessary a numbing cream can be used on the skin before the test is taken,
A child can be anaesthetised (numbed) with a special cream before the sample is taken.
You can find out more about blood tests, their purpose and the way they are performed on the
NHS Choices website (www.nhs.uk/conditions/blood-tests/Pages/Introduction.aspx) .
X-Ray
X-Ray
Your Doctor may advise you to have an X-ray at the hospital. Normally you will be given a completed Xray request card to take to the X-ray Department during the drop in times that are listed on the back of the
request card. The result will not be available to you on the day but will be sent back to your GP usually in
about a fortnight.
Other imaging tests such as scans may take longer before the results are available. If a test has been
organised by a hospital Doctor when you are an in-patient or if you attend an out-patient clinic then the
result will be sent back to your hospital doctor and not to your GP. Your hospital Doctor will make
arrangements to inform you of the results themselves or contact your GP to do so.
You can find out more about x-ray tests, how they are performed, their function and the risks by
visiting the NHS Choices website (www.nhs.uk/Conditions/X-ray/Pages/Introduction.aspx) .
Registration
New Patient Registration
The doctors welcome new patients who live within our practice area.
The practice accepts patients from G41, G51, G52, G53 and parts of PA1 and PA4 (if located
within reach of Hillington Surgery) Patients wishing to register; need to call at reception desk to
collect registration form, and health questionnaire, you will need to provide proof of your
identity and address (passport or driving licence and household bill).
As it often takes sometime for records to be forwarded from your former practice all newly
registered patients will be asked to complete a health questionnaire and are offered a consultation
with the doctor or practice nurse.
Patients on regular medication for a chronic medical condition (s) should arrange a New Patient
consultaion with the doctor.
Registering Online
Online 'pre-registration' with the practice
If you wish to pre-register click on the link below to open the forms, and complete these prior to
visiting the surgery. "When you visit the surgery for the first time you will be asked to sign the
form to confirm that the details are correct, and you will need to provide proof of your identity
and address (passport or driving licence and household bill).
New_Patient_entitlement.doc
When you register you will also be asked to fill out a medical questionnaire. This is because it
can take a considerable time for us to receive your medical records. There is an online version of
this file too, which you may fill out and send to us. When you come to the surgery you will be
asked to sign this form to confirm that the details are correct.
new_patient_questionnaire.doc
Note that by sending the form you will be transmitting information about your self across the
Internet and although every effort is made to keep this information secure, no guarantee can be
offered in this respect.
GP_REGISTRATION.pdf
Physiotherapy
You can self refer to physiotherapy, please find the information required on attachments.
Physiotherapy self referral form
Physiotherapy clinics by Postcode please post or hand in your form to the appropriate clinic
NHS 24
http://www.nhs24.com/ (www.nhs24.com/)
Please phone 111
Bowel Screening
The Scottish Bowel Screening Programme invites all men and women in Scotland between the
ages of 50 to 74 for screening every 2 years. The GPs strongly recommend that you take part
in the screening programme.
Bowel cancer is the third most common cancer in Scotland after lung and breast cancer. Bowel
cancer can be present for a long time before any symptoms appear. If bowel cancer is detected
before the symptoms appear it is easier to treat.
We are committed to provide health information about all health promotion and disease
screening services available to our patients. Being part of Scottish Bowel Screening Programme,
we would like take this opportunity to emphasise the importance of bowel screening for early
detection of bowel cancers. Every year, almost 4,000 people are diagnosed with the disease in
Scotland. Early detection of cancer significantly affects prognosis of the disease and hence the
need to screen.
Please click the link below for more information
Scottish Bowel Screening Helpline: 0800 0121 833
http://www.bowelscreening.scot.nhs.uk/ (www.bowelscreening.scot.nhs.uk/)
Please do not hesitate to contact us for any more information or questions regarding Bowel
screening.
Breast Screening
Breast Screening
The Scottish Breast Screening Programme invites all women between 50 and 70 for breast
screening approximately every three years. Invitations are not sent to people over the age of
seventy, but you remain at risk of developing breast cancer and are still welcome to attend every
three years.
Woman aged between 50 and 70:
Evidence tells us that the risk of developing breast cancer increases with age and that finding
breast cancer is most effective using breast x-rays (mammograms) in woman who have reached
menopause.
Woman over the age of 70:
You are still welcome to come for screening every three years, although you will not
automatically be invited. To make an appointment you can phone your local screening centre.
You remain at increasing risk of developing breast cancer and should regularly check your
breasts for changes and contact your GP if you are concerned.
Remember
All women, at any age should regularly check their breasts for any changes. This includes those
under the age of 50 and even those who take part in the screening programme. See the ‘be breast
aware’ section below, for helpful information on how to check yourself.
Find out more by checking out this website:
http://www.nhsinform.co.uk/screening/breast (www.nhsinform.co.uk/screening/breast)
You may also find it helpful to:
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Contact the NHS Inform helpline on 0800 22 44 88 ( the helpline also provides an
interpreting service)
Talk to your friends and family who have already attended
Be breast aware at all times
Being breast aware is about getting to know your own body so that you can spot any changes to
your breast early on. The most important things you need to know about breast awareness are
what is normal for you and that you should tell your GP about any changes as soon as you spot
them.
Remember you can develop breast cancer at any time. This includes the time in between breast
screening appointments.
It is common for woman of all ages to find changes to their breasts themselves (partners may
also notice changes), so checking your breasts regularly is important. You can do this in the bath
or the shower, when you use body lotion or when you get dressed.
Changes in your breasts (including the area up to your armpit) may be harmless, but you
should get them checked straight away.
You need to look out for:
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A lump, area of thickened tissue or bumps in either breast.
A change in the size or shape of one or both breasts.
A lump or swelling in either of your armpits.
Skin that appears like orange peel.
Crusting on or around the nipple.
A leaking nipple which may or may not be streaked with blood.
Dimples or skin that’s become drawn in.
A nipple that’s become turned in.
If you notice any of these you should make a GP appointment to have it checked out.
Long term Conditions
New System for Annual Reviews
We invite all patients who live with a long term medical condition to attend for a full annual
review. The long term conditions included in this service are:
High blood pressure (also known as hypertension)
Diabetes
Asthma
COPD (Chronic obstructive pulmonary disease, previously called emphysema or bronchitis)
CKD (Chronic kidney disease)
Mental Health conditions such as dementia, schizophrenia or bipolar disorder
Ischaemic heart disease (angina or heart attack)
Heart Failure
Stroke or TIA (mini-stroke)
Rheumatoid Arthritis
Osteoporosis
Thyroid disease (over or underactive thyroid)
Atrial Fibrillation (a type of irregular heartbeat)
Peripheral arterial disease
Learning difficulties
Multiple Sclerosis
We plan for these reviews to happen during your birthday month. This makes it straightforward
for the practice to arrange to invite you for the review, and hopefully makes it easier for you to
remember when the review is due. This should also reduce the number of visits to the surgery for
people with more than one long term condition
What will happen?
We will contact you before your birthday month, inviting you to make your review appointment.
Alternatively, you might want to contact us to make the arrangements yourself. When the review
is being arranged, you will be informed of what kind of appointments you need. The types of
appointment needed depend on what conditions you have. For example, you might need to have
a blood test first then a nurse or GP appointment 2 weeks later. Most people with stable
conditions will not need to see the GP.
Patients being seen at hospital clinics
If your condition is being monitored at the hospital, this system will not change that. You should
attend hospital appointments as usual and you will be invited to come to the practice for an
annual review to look at the aspects of your care not covered at the hospital.
We hope that you find that this change in our systems will improve the organisation of the care
you receive from the practice.
Diabetes
You can register for my diabetes my way by clicking of the link below
http://www.mydiabetesmyway.scot.nhs.uk/diabetes/default.asp
(www.mydiabetesmyway.scot.nhs.uk/diabetes/default.asp)
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Diabetes Handbook
Foot Ulcer Care
Footwear Advice
Holiday Feet
Low risk feet
Moderate risk feet
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High risk feet
Immunisation Schedule
Information on when you need to get immunised please click on the link below for further
details.
http://immunisationscotland.org.uk/when-to-immunise/immunisation-schedule.aspx
(immunisationscotland.org.uk/when-to-immunise/immunisation-schedule.aspx)
Podiatry Appointments
Podiatry Appointment Hotline
New patients only
If you are a new patient and wish to make an appointment for the Podiatrist please
telephone:-
0141 636 8421 (Monday to Friday 9am - 5pm)
Medical Certification information
REQUESTS BY EMPLOYERS FOR
SICKNESS CERTIFICATION
Employers asking for a doctor's statement for the first seven days of an employee's sickness are referred
to the "Statutory Sick Pay Manual for Employers" - National Insurance Contributions Series CA30,
Paragraph 28, which states "…you(the employer)cannot ask for a doctor's statement for the first seven
days of a spell of sickness".
The purpose of this regulation is to avoid the necessity for employees with minor, self-limiting illness or
injury to use surgery appointments for the sole purpose of obtaining a medical certificate. We do not,
therefore, issue certificates in these circumstances.
If employers have reason to inquire about a spell of sickness, they are advised to write to the doctor,
including written permission from the employee concerned, when a report may be issued. A charge will be
made for such a report.
Download
a
copy
of
(www.hmrc.gov.uk/forms/sc2.pdf)
a
self
certificate
http://www.hmrc.gov.uk/forms/sc2.pdf
Sickness Cerfiticates for students up to 7 days
To Whom It May Concern
College/School Medical Certificates
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A GP cannot issue a certificate of sickness unless they (or a colleague) have
actually seen the patient during the illness.
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Anyone who is ill for 7 days or less is covered by a self certificate (these SC2
Statements can be had from any Benefits Office or Employer). Doctors are not
legally required to issue a medical certificate to cover the first 7 days of any
illness.
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There is no requirement to issue a doctors certificate for students attending
school or college as there is no “occupational need”. Our doctors are only
required to provide such a statement under NHS and Department of Work and
Pensions regulations for illness absences of 7 days or more, for employment
related purposes only.
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If a school/college requires an official statement about a student’s absence, a
report from their parent/guardian should be accepted by the establishment.
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Should a school/college have a particular concern regarding a student’s
absence, then a letter (including the written consent of the student or their
parent/guardian) should be sent to the GP detailing the reason why they wish a
doctor’s report. This private service is not covered by the NHS and therefore
will be subject to a fee.
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There is absolutely no benefit to either the student or the school/college, of
a doctor signing a standard letter or certificate based on inadequate
information, regarding past events that cannot be verified.
12 Week Walking plan
http://www.take30.co.uk/ (www.take30.co.uk/)
If you are interested in becoming more active please visit the weblink above for a very useful 12
week walking plan.
Fees for Non NHS services
Non NHS Fees July 2012
Private medical certificate (sick note)
from £10
Private Prescription (eg anti-malarial)
from £10
Private medical insurance claim form
between £20 - £50
Typed medical reports from medical records (£120 per hour+ £20) between £50 - £200
Supplementary questions reports
from £20
Other Medical Insurance claim forms (eg mortgage protection)
between £20 - £50
Fitness to attend gym/exercise class/health
from £30
Fit to travel – recorded on private note
from £10
Fit to travel – typed letter
from £30
Holiday cancellation
between £20 - £50
BUPA/WPA/PP forms
Between £20 - £50
PMA
£79.20
Medicals HGV, pre-employment
£99
Short letters (airline requests)
from £15
Fit to drive (racing driver)
£140
Elderly driver/seat belt exemption
£60
Power of attorney seen at surgery
£50
Power of attorney seen at home
£75
Power of attorney seen at surgery (couple)
£75
Lawyer letter (£120 per hour+ £20)
between £50 - £200
Carers Direct
(www.nhs.uk/carersdirect/Pages/CarersDirectHome.aspx)
Are You a Carer?
If you are please let us know - we may be able to help you
Local support for unpaid Carers is available from Greater Pollok Carers Centre Telephone them
on 0141 882 4712.
There is a wealth of information on NHS Choices
(www.nhs.uk/carersdirect/Pages/CarersDirectHome.aspx) about carers and caring. Below are
some links into the site that we hope you will find useful.
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Caring for a parent
(www.nhs.uk/video/pages/medialibrary.aspx?Page=1&Filter=&Id={6F24B98E-41DC499F-B97C0A2C688F5100}&Tag=Carers&Title=NHS+VIDEOS+|+Caring+for+a+parent+at+ho
me&Uri=video/2009/November/Pages/Caringforaparentathome.aspx)
Watch this video on: caring for a parent at home
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Telling people (www.nhs.uk/CarersDirect/yourself/relationships/Pages/tellingfriends.aspx)
Caring responsibilities can make it difficult to maintain friendships or develop new ones.
Telling your friends you're a carer is important so they understand and can support you.
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Taking a break (www.nhs.uk/CarersDirect/yourself/timeoff/Pages/Overview.aspx)
Caring for someone can be a full-time job, but it's essential that you take time out for
yourself too. Read our guide to accessing breaks and respite.
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Housing and carers
(www.nhs.uk/CarersDirect/guide/practicalsupport/Pages/Housing.aspx)
Do you know your tenancy rights as a carer? Are you aware of all your care at home
options? Do you need tips on moving someone around the home?
Contact Carers Direct
Telephone
0808 802 0202
Helpline Information
http://www.nhs.uk/carersdirect/carerslives/updates/pages/carersdirecthelpline.aspx
(www.nhs.uk/carersdirect/carerslives/updates/pages/carersdirecthelpline.aspx)
Email
CarersDirect@nhschoices.nhs.uk
Office Hours
Lines are open 8am to 9pm Monday to Friday, 11am to 4pm at weekends. Calls are free from UK landlines.
Carers support groups
Finance and Law
Help claiming benefits, looking after your bank balance and understanding the legal issues of
caring.

Benefits for carers (www.nhs.uk/carersdirect/moneyandlegal/carersbenefits)
Directing carers to the benefits that can help them in their caring role

Benefits for the person you care for
(www.nhs.uk/carersdirect/moneyandlegal/disabilitybenefits)
Advice and information on helping the person you look after get the benefits that they are
entitled to

Death and benefits (www.nhs.uk/carersdirect/moneyandlegal/deathandbenefits)
How your benefits maybe affected after the death of the person you look after and what
happens to their benefits

Managing someone's legal affairs (www.nhs.uk/carersdirect/moneyandlegal/legal)
Advice for when carers find they have to take over the legal affairs of the person they are
looking after

Other benefits (www.nhs.uk/carersdirect/moneyandlegal/otherbenefits)
Advice for carers and the people they are looking after on claiming a whole host of other
benefits unrelated to their disability or caring

Personal and household finance (www.nhs.uk/carersdirect/moneyandlegal/finance)
Advice on keeping a tight rein on household and personal finance for carers

Tax credits (www.nhs.uk/carersdirect/moneyandlegal/taxcredits)
Information on claiming tax credits and whether you might be eligible
Practice Policies
Confidentiality & Medical Records
The practice complies with data protection and access to medical records legislation. Identifiable
information about you will be shared with others in the following circumstances:
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To provide further medical treatment for you e.g. from district nurses and hospital
services.
To help you get other services e.g. from the social work department. This requires your
consent.
When we have a duty to others e.g. in child protection cases anonymised patient
information will also be used at local and national level to help the Health Board and
Government plan services e.g. for diabetic care.
If you do not wish anonymous information about you to be used in such a way, please let us
know.
Reception and administration staff require access to your medical records in order to do their
jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.
Freedom of Information
Information about the General Practioners and the practice required for disclosure under this act
can be made available to the public. All requests for such information should be made to the
practice manager.
Access to Records
In accordance with the Data Protection Act 1998 and Access to Health Records Act, patients
may request to see their medical records. Such requests should be made through the practice
manager and may be subject to an administration charge. No information will be released
without the patient consent unless we are legally obliged to do so.
Accessing your health records
You have the right to see or have a copy of your health records if you want to know
more about treatment that you've had or check that your information is correct.
How to see you records
To see your records, you will have to apply in writing to our Practice Manager.
Cost to view your records
The cost to view your medical records is £10
Cost to copy your records
The cost to copy your medical records is as follows:
Records held
Cost
Computer record only £10
On paper
Up to £50
Computer and paper Up to £50
You will be informed of the cost before you make a decision
Complaints
We make every effort to give the best service possible to everyone who attends our practice.
However, we are aware that things can go wrong resulting in a patient feeling that they have a
genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly,
and as amicably, as possible.
To pursue a complaint please contact the practice manager who will deal with your concerns
appropriately. Further written information is available regarding the complaints procedure from
reception.
Violence Policy
The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has
the right to remove violent patients from the list with immediate effect in order to safeguard
practice staff, patients and other persons. Violence in this context includes actual or threatened
physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we
will notify the patient in writing of their removal from the list and record in the patient’s medical
records the fact of the removal and the circumstances leading to it.
Rights and Responsibilities
You will be treated with respect and as a partner in your care. This means that you have
responsibilities to.
Help yourself and us by:
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Let anyone involved in your care know if you cannot keep an appointment either at the
surgery or hospital or clinic.
An appointment is for one person only and additional appointments should be requested
if more than one person requires attention.
Home visits should only be requested for patients who are seriously ill or housebound.
Most problems are best dealt with in the surgery.
Let anyone involved in your care know if you change your address or telephone number.
Practice doctors and staff should be treated with respect. There will be no physical
violence, verbal abuse or drunkenness tolerated under any circumstances.
We will try to help by:
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Answering questions about your treatment.
We will respect your confidentiality at all times.
We will provide information on how to complain or make suggestions about our service.
Staff Details
Trainee's
We are fortunate and pleased to be a Training Practice. This means that at any time
there will be a GP Trainee/ Trainees working alongside the established Partners. These
doctors are attached to the Practice for 18 months of their Specialist GP Training
Program, the remainder of which is undertaken in hospital.
They will be supervised when in practice by their Trainer is one of the regular GP
Partners. As part of their training they are expected to video a number of consultations
and we are grateful to those patients who permit this.
The recorded consultations are:
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used for analysis and assessment alongside their Trainer
in order to improve and develop GP consulting skills
only done so with the express permission of the patient, and can be declined by
the patient
reviewed in confidence between the Trainee and Trainer for the purposes of
training
stored safely or encrypted when awaiting review
erased once viewed
We may also ask our patients for feedback (Questionnaire) on the Trainees at specified
times in their training.
Many thanks for your cooperation in this. Together we aim to ensure excellent GPs for
the future.
Doctors
Dr Caroline Oates Partner
MBChB (Sheffield 1997) DCH MRCGP GMC No
4449852
Dr Amy Kerr - Partner
MBChB (Glasgow 2001) MRCGP BSC (Hons) DCH
DFSRH DRCOG GMC No 6026525
Dr Judith McLaughlin Assistant
MBChB (Glasgow 1990) DRCOG MRCGP GMC
3441602
Dr Victoria Thompson - MBChB (2006 Glasgow) MRCGP GMC No. 6148107
Assistant
Dr Rupert Whitehead
(Trainee)
Dr Suzanne Horan
Trainee
Dr Patrick Manson Assistant
Nurses
Sister Roseann
Lennard
RGN, DipN, DN, Independent Nurse Prescriber,
Supplementary Prescriber
Sister Tracey
Macleod
Healthcare Assistants
Ms Monica MacLean
Nursing Assistant
Practice Management
Mary Freel
BA FIHM
Nan Keenan
Assistant Manager
Administration
Anne Brown
Barbara Ryan
Lorraine Kane
Office Supervisor (Hillington Road South)
Yvonne Campbell
Elizabeth Kane
Lesley McDonald
Mary Savage
Community Nurses
Judith Reilly
Donna Clark
Helen McElhinney
Tracey MacLeod
Health Visitors
Jane Shepherd
Senior District Nurse