SYLLABUS FOR OMGT 5373
Quality Management
On-line Class
Week 1
Week 2
Week 3
Week 4
Lesson 1
The Quality System
Chapters 1
Intro to Quality
Watch video session 1 & 2
Checklist Assignment (page 40, #6-modified)
Review Questions (p. 38): 2, 5, 12 & 15
Chapter 1 Quiz, Read Chapter 2
Lesson 2
Chapters 2
Total Quality in Organizations
Watch video sessions 3 & 4
Review Questions (p. 80): 1, 3, 7 & 13
Chapter 2 Quiz, Read Chapter 3
Lesson 3
Chapter 3
Philosophies and Frame Work
Watch video session 5 & 6 and Deming video on YouTube titled
"A Theory of a System for Educators and Managers"
Review Questions (p. 141): 1, 6, 7, 9 & 22
Chapter 3 Quiz, Read Chapter 4
Lesson 4
The Management System
Chapters 4
Strategic Focus for Performance
Watch videos 7 & 8
Review Questions (p. 182): 1, 5, 6 & 13
Chapter 4 Quiz, Read chapter 5
Lesson 5
Chapters 5
Focusing on Customers
Watch videos 9 & 10
Checklist Items due for approval (p.40 #6 see notes on syllabus)
Review Questions (p. 230): 2, 6, 13, 15 & 28
Chapter 5 Quiz
Lesson 6
Watch Deming one of the following videos on YouTube
"Value, Leadership, and Implementing the Deming Philosophy"
Read Chapter 7 & work on assignments
Lesson 7
Chapters 7
Process Management
Watch videos 11 & 12
Review Questions (p.347): 3, 5, 11, 15, 18 & 21
Chapter 7 Quiz, Study for Midterm Exam (Proctored) on Chapters
1-5 & 7
Review chapter review questions and chapter quizzes for midterm
Week 5
Week 6
Week 7
Week 8
Lesson 8
Midterm Exam (Chapters 1-5, 7)
Must complete exam by 11:55 CDT on designated date
Notify Proctor of the time you wish to take exam at least 72 hrs in
advance. Read requirements for proctored exam
Read Chapter 8
Lesson 9
Chapters 8
Performance Measurement & Information Management; Quality
Auditing (not in book; see notes on Blackboard) Quality Cost is
important. Review Questions (p. 408): 2, 7, 10, 17 & 22)
Lesson 10
Six Sigma and the Technical System
Chapter 10
Statistical Thinking & Applications
Watch videos 13 & 14
Review Questions (p. 519): 1, 2, 7, 10 & 14
Answer Practice Problems (p 521): 4, 6 & 12
Chapter 10 Quiz, Read Chapter 11
Lesson 11
Deming Video – “The Red Bead Experiment”
Answer Discussion questions (on line)
Lesson 12
Chapters 11
Six Sigma and Process Improvement
Watch Videos 15 & 16
Review Questions (p. 568): 2, 3, 4, 5, 9, 11 & 13
Lesson 13
Chapters 12
Design for Quality & Product Excellence
Watch Videos 17 & 18
Review Questions (p. 642): 3, 5, 6, 13, 15, 16, 22, 29, 32 & 34
Problems (p. 645): 6, 9 & 26
Chapter 12 Quiz
Lesson 14
Chapter 13
Statistical Process Control
Watch videos 19 & 20
Review Questions (p. 716): 1, 2, 5, 10, 14, 22, 24, 26 & 27
Problems (p. 718): 11 & 12
Chapter 13 quiz
Lesson 15
Case Studies Due
Term Paper Due
Check List Due
Review for Final (Chapters 8, 10-13)
Review problems, review questions and chapter quizzes!
Lesson 16
Final Exam Chapters 8, 10-13 (Follow Proctor Exam
procedure.
Note: Do not procrastinate!! Chapters 10-13 involve working statistical type problems. Case studies, term
papers, and checklist can be submitted early. Always check emails and announcements for changes or updates.
If you purchase a paperback (international version), the page numbers and questions may not match what is in
the hardback version. The 7th edition is different from the 8th and will be unacceptable for this course.
Text: Managing for Quality and Performance Excellence, by James Evans & William Lindsay, 2011, 8th
Edition, IBSN-13: 978-0-324-78320-9 IBSN-10: 0-324-78320-5
Grading:
Case Studies
Check List & answers
Chapter quizzes
Midterm & Final Exams
Final Project
Discussion Questions (Class Participation)
Total Points
Case Studies:
p. 147
p. 653
(2@ 25 pts each)
(100 pts)
(300 pts)
(2@230 pts each)
(1@200 pts)
(84 pts maximum)
1194
Cases Can Six Sigma Work In Health Care?
Cases Black Elk Medical Center
Grading Scale:
A
90-100
B
80-89
C
70-79
D
60-69
Final Project: Develop a paper using the tools learned from this course. Use the process improvement tools or
other Six Sigma tools to improve a process, solve a quality problem or reduce waste, scrap and/or
downtime in an operation. See Blackboard for more information
COURSE GOALS/OBJECTIVES:
1. Define quality and compare and contrast this definition from a variety of perspectives.
2. Discuss the application of quality in the various organizations; manufacturing, service, healthcare, and
education
3. Compare and contrast the philosophies of Deming, Juran, and Crosby
4. Discuss the role that quality management frameworks such as the Malcolm-Baldridge, ISO-9000, and
Six Sigma play in improving an organization’s quality performance
5. Discuss the role of the customer, the importance of building customer relationships, and the strategies
for measuring customer satisfaction
6. Discuss the role of quality management, quality auditing and use of attribute sampling plans (not in text
book).
7. Discuss the scope of process management and specific process improvement techniques
8. Discuss the scope of performance measurements and their impact on the cost of quality within the
organization
9. Discuss culture change and the associated barriers to creating a culture of performance excellence
10. Define and discuss the Six-Sigma problem solving process
11. Understand and explain the various tools available for process improvement
12. Explain the use of statistical process control and its impact on process improvement
ACADEMIC DISHONESTY POLICY

The University of Arkansas strives to be a center of academic excellence. As part of our Statement of Ethics, the
University strives to preserve academic honor and integrity by repudiating all forms of academic and intellectual
dishonesty, including cheating, plagiarism and all other forms of academic dishonesty. Academic dishonesty is
unacceptable and is subject to a disciplinary response.

Students who are caught cheating or committing plagiarism may be given a failing grade in the course by the
professor and may be subject to dismissal or further discipline.

Plagiarism is often misunderstood. It can be defined as submitting someone else’s work as your own. It is not
permissible to “cut and paste” and then just cite another’s work. In writing for homework or projects, you should
read, learn, process through your mind, relate ideas, and then express what you learned in your own words. Cite
the references where you found your information. If you do use someone else’s words, you must use quotation
marks and cite. You should not overuse quotes – save them for a rare occurrence.
Instructor: Mickey Yeager
Cell Phone: 501-605-3008
Email: myeager@uark.edu or yeagers@gmail.com
OMGT 5373 Quality Management
Due Dates – Term 5 (May-July, 2012)
Weekly Quizzes & Exams
May 24 – Quiz Chapter 1
May 28 – Quiz Chapter 2
Jun 1
– Quiz Chapter 3
Jun 5
– Quiz Chapter 4
Jun 9
– Quiz Chapter 5
Jun 13 – Quiz Chapter 7
Jun 18 – Midterm Exam (Proctor U)
Jun 22 – Quiz Chapter 9
Jun 26 – Quiz Chapter 10
Jul 1
– Quiz Chapter 11
Jul 6
– Quiz Chapter 12
Jul 10 – Quiz Chapter 13
Jul 12 – Final Exam (Proctor U)
Assignments
Jun 2 – Initial Checklist of items
Jun 9 – Topic for Final (Project) Paper
Jun 15 - Case Study #1
Jul 6
– Case Study #2
Jul 6
– Checklist with run chars and answers to questions
Jul 9
– Final Paper
Discussions
Answers should be completed by following week. For example, Week 1 should be answered by the end
(Friday) of week 2 and week 2 should be answered by the end (Friday) of week 3. The earlier the better.
All work will be accepted early!!