VERIZON NETWORK SERVICES
DIRECTORY LISTING
STANDARDS
ISSUED January 2004
SERVICE AREA Nationwide
EFFECTIVE Immediately
TABLE OF CONTENTS (alphabetical by topic)
Account Type Options for Listings
Additional Business Listings
Additional Residence Listings
Addresses in Directory Listings
Advanced Listing
Alternate Call Numbers
BL800 (Business Line 800) Listings
Blue Page Government Listings
Business Additional Listings
Business Designations
Business Listings - General Filing
Business Listing Policies
Business Directory Listing Requirements
CI vs LI - When to Use
Call Forwarded Listings- ECF & RCF
Capitalization
Caption Information Phrases
Caption Listing Requirements
Caption References
Caption Listing Requirements-Hawaii Only
Cellular/Mobile & Pager Listings
Children's Directory Listings
Church Listings
Classified Headings
Clergy Listings
Community Names in Listings
Coin Telephone Listings
Computer Line/Modem Listings
Corporate Apartment Listings
Cross Reference Listings
"DA ONLY" Listings
DBA - Doing Business As
Degrees & Titles
Designations on Business Listings
Dialing Instruction Phrases
DID Listing Policy
Directory Assistance Selection Control Reqmts
Directory Close Policy
Directory Listing Policy
Directory Scoping
Distinctive Ring (Formerly Smart Ring)
Dual Directory Listings
Dual Name Listings
Electronic Addresses
Enhanced Call Forwarding
Fax Line Listings
Fictitious Names in Residence Listings
"File As" Phrases
Filing Instructions-General Information
Filing Requirements - File As
Filing Requirements - Letter Sequence
Foreign Listings
Government/911 Listing Requirements
Government Blue Pages
Government Listings-Hawaii Requirements
Hawaii Caption Listing Requirements
Hyphenated Names
In-Contact Service Listings
Internet Listings
Joint User Service Listings
Letter Sequence
Lines of Information
Lines of Information - TTY Service
Local Number Portability - LNP
MC and SC Caption References
Multi-Book Listings
Multi-Worded Names
"911" Numbers in Caption Listings
"N11" Numbers in Caption Listings
Names in CI & LI Phrases
Neighborhood Directories
"NO LIST" Accounts
Non-Published Listings
Non-Published in Name/Address Service
Non-Published in Street Address Directory
'Or' Listings in Captions
Pager Listings
PAL (Postal Address Listing)
Policy - Business Listings
Policy - Directory Close
Policy - Directory Listings
Professional Listing Requirements
Published Listings
Publishing Status Changes
Publishing Status Options
Remote Call Forwarding
Reserved Telephone Number Listings
Residence Additional Listings
Residence Directory Listing Requirements
Schools – Directory Listing Policy
Selection Control - Directory Requirements
Selection Control - D.A. Requirements
Shared System Service Listings
Smart Ring Listings
SOHO (Small Office/Home Office) Accounts
Special Class of Services
Special Characters - Use Of
Subcaptions
Sublocations
Tele-Go Service Listings
The in Business Names
Titles & Scholastic Degrees
Toll Free/Business Line 800 Listings
Toll Free Telephone Numbers
Trust Accounts
Use of CI vs LI in Captions
Use of Personal Names in CI & LI Phrases
Use of Special Characters in Listings
Use of the Word Or in Caption Listings
Use of the Word The in Business Names
Vanity Number Listings
When to Establish a BFIC/RFIC Account
Zip Codes
Attachment I: Street Address Abbreviations
Attachment II: Military Title Abbreviations
Attachment III: Business Word Abbreviations
Attachment IV: Glossary of Directory Terms
Attachment V: Filing Word Table
Attachment VI: Title/Degree Abbreviations
NOTE: Refer to the Glossary of Directory Terms (Attachment
IV) before reading this document for a better understanding of
its contents.
DIRECTORY LISTING POLICY STATEMENTS
Accurate and efficient directory listings are an important part
of customer service. The same effort and assistance should be
extended in meeting customers' listing requirements as are
given to other customer service requirements.
The following pages contain Verizon's Directory Listing
Standards (policies and procedures) applicable to white page
business and residence directory listings. Exceptions require
the approval of the management staff at the Verizon Directory
Support Center (DSC).
The DSC reserves the right to reject listings when in its
judgment such listings would tend to impede the use of the
Directory.
DIRECTORY CLOSE POLICY
A Close Date for white page listings is established for each
Directory to ensure that customer listings are processed in a
controllable and timely manner, permitting the careful review
of all listings and the clearing of error reports and close reports
prior to publishing the new directory. Therefore, the following
restrictions are applied at each Directory Close:
• No employee of our Company or Verizon
Information Systems should promise a customer
after the white page Close Date that the customer's
listing or requested changes will appear in the next
issue.
• Due to the higher risk of error after the close of a
directory, DSC will not accept listings after the white
page Close Date without written communication (EMail or Fax) from a Contact Center Supervisor.
• For customer-sensitive situations (universities,
clinics, hospitals, etc.) involving a request after the
white page Close Date, written communication will
be required from the requesting center Manager to
the DSC General Manager.
Note regarding Neighborhood Directory Close Dates:
The Close Date for a Core/Main directory matches
the Close Date of the NBHD book in all states except
Florida. Florida NBHD books close 4 or 5 months
after the Core/Main directory, which requires a
separate Close process but adhering to the same
Close Policy outlined here.
ADVANCED LISTINGS
The close date is reflected in EZR and also in NOCV on the
DIRL/DIRS/DIRC screens. This is the last date that orders
submitted from Verizon Network Services via NOCV will be
processed for inclusion in the next directory. If the due date of
the order is after the close date and prior to the publish date
(also appearing on the DIRS/DIRC screens), the order can be
advanced to the upcoming issue. Any listing order issued after
the final service order date will not appear in the next directory
publication. It will appear the following year.
(Refer to EZR>>Reference Documents>>Job Aids &
Procedures – Directory>>2003 Verizon West Directory
Schedule)
PUBLISHING STATUS OPTIONS FOR DIRECTORY LISTINGS
Every individual directory listing is assigned one Publishing
Status. There are currently four (4) Publishing Status options
for Directory Listings: Published, Non-Published, Directory
Assistance Only, and No Listing. Emer NP & Non-Published
Street Address (and Non-Published Name/Address Service) is
no longer available as a Publishing Status. Continue reading for
a more detailed explanation of each option.
PUBLISHED LISTINGS
PUB (in NOCV)
When a customer chooses a Published status for a directory
listing, the listing will appear in both the printed Directory and
in Directory Assistance. The Telephone Company's published
directory listings may be furnished to other telephone
companies or to other directory publishers for the purpose of
compiling, printing, and distributing printed directories. By not
requesting Non-Published service, the customer agrees to the
release of his name, address, and/or telephone number.
NON-PUBLISHED LISTINGS
NONPUB (in NOCV)
A Non-Published telephone number is omitted from both the
printed Directory and from Directory Assistance. Charges may
apply based on state tariffs and Telephone Company policy.
NON-PUBLISHED IN STREET ADDRESS DIRECTORY
NO ST AD (in NOCV)
(applies to California)
When a customer indicates that he/she does not choose to
have a free appearance in the special Street Address Directory
published for their serving area, this Publishing Status allows
the listing to appear in the local directory and suppresses it
from the Street Address Directory. There is no charge for this
Non-Published status.
NOTE: This type of Publishing Status is no longer
available.
NON-PUBLISHED IN NAME/ ADDRESS SERVICE
NO ST AD (in NOCV)
(applies to Florida only)
The use of this Publishing Status in Florida suppresses the
customer's name and address from the Name/Address Service
only. The Name/Address Service is a live voice Directory
Assistance service, which provides callers with the name
and/or address (excluding Zip Code) for published telephone
numbers. There is no extra charge for this non-published
status.
NOTE: This type of Publishing Status is no longer
available.
DIRECTORY ASSISTANCE ONLY LISTINGS
DA ONLY (in NOCV)
A Directory Assistance Only listing is exactly what the name
implies; the listing is omitted from the printed Directory and
appears only in Directory Assistance files. There is a tariffed
charge for this service. In the tariffs, this service is called NonListed Service.
Non-Listed Service is tariffed in these Verizon states:
California
Michigan
Florida
North Carolina
Hawaii
Oregon
Idaho
Pennsylvania
Illinois
Washington
Texas
Non-Listed Service is also tariffed in these former Contel areas:
Alabama
North Carolina
Missouri
Pennsylvania
Oklahoma
South Carolina
Virginia
"NO LISTING" ACCOUNTS
(Abbreviated NO LIST in NOCV)
Some business and residence accounts, by virtue of the type of
telephone service provided, are not entitled to a Directory
Listing: official Telephone Company accounts, Special Billing
accounts, Special Services accounts, Public Coin telephone
accounts, Corporate Apartment accounts, Tele-Go Service, etc.
The "NO LIST" status should only be used on the above types
of telephone service; any exceptions should be referred to
Telephone Company management for a policy decision.
SPECIAL CLASS OF SERVICE ACCOUNTS
There are certain types of class of service that require special
handling. Listed below are two (2) types of special class of
services.
FX: Foreign Exchange
A Foreign Exchange is a circuit that connects a station
with a Central Office (CO) in an exchange other than that
in which the station is located. In other words, a
Customer who wishes to use a Telephone Number that is
out of their particular calling area. Thus allowing them to
advertise in another city, giving a local number for
customers to call within that particular city.
NOTE: California FX customers are entitled to any applicable
scoping. Scoping is determined by both NPA/NXX and
ACO/COMM on CA FX accounts.
FC: Foreign Company
FCI: (Foreign Company In) A Foreign Company-In (FCI)
circuit is another LEC's dial tone terming in a Verizon
exchange.
FCO: (Foreign Company Out) A Foreign Company Out
(FCO) circuit is Verizons dial tone terming in an other
LEC's exchange.
NOTE: Normally, the Service Name on a FC account reflects the
LEC's name (Pacific Bell, Nevada Bell, etc.). The listing should
be either Pub or Non-Pub, and should list the actual Customer's
Name (Doe, John, Disneyland, etc.).
TRUST ACCOUNTS
Trust Account telephone service can be managed by either an
individual - a Trustee, or a group who manages the trust
account. The account can either be business or residential.
The field installer has the authority to decide if it is a legitimate
residential or business setup.
There are some guidelines in which to follow:
Residential Class of Service:
If the premise is a residential home, the listing can
be either published in a person’s name or unlisted as
the Business name (Trustee or group name
administering the Trust).
Business Class of Service:
If the premise is being used as a legitimate business
location, a separate business line must be
established for said business.
LOCAL NUMBER PORTABILITY - LNP
PORT IN:
Port-In is the provisioning of Local Service using non-native
telephone numbers (from other providers) or using Verizon
telephone numbers in a switch that is not their local switch.
PORT OUT:
Port-Out is when a Verizon ILEC customer changes to another
Local Service Provider and keeps his current Verizon 10-digit
telephone number. The Customer must remain within the same
Verizon defined Rate Center.
POOLING:
Number pooling is the provisioning of blocks of numbers from a
common 'pool' administered by a third party. Each Local
Service Provider (LSP) determines available blocks of numbers
to be transferred to a common 'pool' maintained by the third
party. When a LSP needs more telephone numbers to meet
customer needs, it must go to the third party to request new
telephone numbers. Telephone numbers are assigned by the
1,000 block.
TO CHANGE PUBLISHING STATUS
Requests from customers to change Publishing Status, such as
to change from Published to Non-Published or vice versa, need
to be handled by the appropriate residence or business
Customer Contact Center in order for charges to be applied
correctly per state tariffs and Telephone Company policy.
Exceptions to this would be the specialized groups within the
DSC that have authorization to make these changes.
CAPITALIZATION RULES
The Listing Name & Address fields should always be populated
as it would appear in the directory using upper and lower case
letters in a regular type font (non-bold). Special typographical
treatment (an advertising item) is purchased from Verizon
Information Systems.
ACCOUNT TYPE OPTIONS FOR DIRECTORY LISTINGS
The Directory Assistance system files each Directory Listing
into one of four categories based on Account Type: Residence,
Business, Professional, and Government. NOCV uses the
abbreviations RES, BUS, PROF, and GOVT, which translate into
AT1, AT2, AT3, and AT4 respectively, to reach the appropriate
files at Directory Assistance. Each directory listing, whether a
straight-line or an entire caption is assigned only one Account
Type in NOCV.
Note: A BUS listing can reside on the same Profile with a PROF
listing. However, a mix of RES and PROF and/or BUS listings
cannot be on the same Profile.
NOCV Account Type
Does this:
R for Residence (RES)
Sends the listing to the
Directory Assistance residence AT1 file.
B for Business (BUS)
Sends the listing to the
Directory Assistance business AT2 file.
P for Professional (PROF) Sends the listing to both the
residence AT1 and the business AT2 Directory Assistance
files. Used on clergy listings and for business names that
consist of a complete personal name in correct order (last
name, first name).
G for Government (GOVT) Sends the listing to the
Directory assistance government AT4 file.
RESIDENCE DIRECTORY LISTING REQUIREMENTS
A residence Directory Listing should consist of the following
components:
Note: The Listing Information fields should always be
populated, as it would appear in the directory, using upper and
lower case letters.
• CUSTOMER NAME
A person's Last Name (required)
A person's First Name or Initials (required)
Important Information regarding First Names:
Dual Name Listings (DNL) can use the first names or initials of
any two persons who share the same last name.
1. The word "And" is not permitted between first
names in a Dual Name Listing. An ampersand (&) is
required.
2. Abbreviations for first names are no longer required:
Wm for William, Edw for Edward, Jas for James, etc.
Customers may list their complete first names.
Middle Name (optional)
Nickname (optional)
Lineal Descent (Sr, Jr)
Title (optional) Social titles (Rev, Dr), Military titles (Lt,
Col)
Degree (optional) (Refer to the TITLES & SCHOLASTIC
DEGREES section)
Note: If one or both persons in a Dual Name Listing (DNL) have
a Title or Degree, the title/degree is entered right after the
appropriate first name rather than in a separate TD field as in
the following examples. The maximum of titles and degrees is
three per directory listing.
EXAMPLES of DNL listings with titles
Jones George Rev & Ruth
Smith Michael Prof & Joy Dr
Exception regarding Residence customer name:
Where tariffs permit the name of a ranch or farm may be used
as the listed name on a residence account.
Exception regarding use of a Mobile, Pager, or Cellular on a
residence account:
In a straight-line listing, at the customer’s request, use the DL
phrase to list the verbiage Mobile, Pager, or Cellular.
• STREET ADDRESS
House Number (optional)
Directional before the Street Name (optional)
Street Name with abbreviated thoroughfare (Hwy, Av,
Ave, Rd, Blvd, etc.) and trailing directional (E, SW, NE, W,
etc.) (optional)
(Refer to Attachment I for Street Address Abbreviations.)
Refer to the ADDRESSES IN DIRECTORY LISTINGS section for
more specific information about street addresses.
The OMIT ADDRESS option in NOCV:
A residence customer may choose to omit a street address from
the Directory Listing. If so, the OMIT ADDRESS option must be
selected for a straight-line listing. For a caption listing, the
address is simply not typed in.
• COMMUNITY
The community name can be derived in all straight-line
residence listings.
The OMIT COMMUNITY option in NOCV:
A residence customer may choose to omit the community. If so,
the
OMIT COMMUNITY option must be selected for straight-line
listings.
For caption listings, the community is simply not typed in.
NOTE: A California customer who wishes to publish their Street
Address must also publish their Community.
• TELEPHONE NUMBER
The ten-digit number consisting of NPA/NXX and the four-digit
line number assigned to the customer.
FICTITIOUS NAMES IN RESIDENCE LISTINGS
The use of fictitious listed names is discouraged. Exceptions
require the approval of Contact Center management, and a
retained remark (NT) is required in the Directory Listing
section of the customer's residence Profile to record the
circumstances and the name of the approving manager.
Fictitious names should only be accepted when Contact Center
management is convinced there is no intent to defraud the
Telephone Company.
NOTE: Hawaii requires a Guarantor's Form.
ADDITIONAL RESIDENCE LISTINGS
Additional straight-line residence listings may be furnished in
the names of relatives or other persons residing with the
responsible party. Establish additional residence listings
following the standards previously described for Residence
listings. (For residence caption listings, refer to CAPTION
LISTING REQUIREMENTS.)
CHILDREN'S DIRECTORY LISTINGS
The majority of the time, telephone numbers listed for children
are indented under a Caption Header that contains the name of
a parent/guardian. The caption will have a Residence or
Professional account type. An acceptable alternative would be
to list the children's actual names as straight-line residence
listings (limited to two first names in a Dual Name Listing).
A straight-line listing such as "Gardner Children," or just
"Children," is unacceptable from a Directory Assistance
perspective. It also does not meet the requirements that a
residence listing must consist of a person's last name and first
name; the word "Children" is not an actual first or last name.
Caption Information phrases may include, but are not limited
to, the following:
Children's Phone
Family Phone
Daughter's Telephone
Son's Telephone
Family Telephone
Teen Phone
BUSINESS LISTING POLICIES
A business listing is questionable when it appears to be
designed for the purpose of the customer's obtaining
prominence or a preferential position in the directory.
A Accent On Style (Will file first under the A’s in the White
pages and in the Yellow pages under the customer’s Yellow
Page Heading).
WISE GUYS Sports Bar (will stand out like a bold listing in the
white pages)
Sometimes an unacceptable acronym (capital letters that form
a word) is used in an effort to obtain prominence or
preferential position in the directory. Unacceptable acronyms
are those in which each letter does not stand for an individual
word, such as those that follow:
JAY’s Diner
CREPACO Inc
UNI-MART Corporation
Customers should be questioned regarding what each
letter stands for when they request business words to
appear all in caps.
Examples of acceptable acronyms are:
MADD
Mothers Against Drunk Drivers)
CUNA
(Credit Union National Assn)
SAL's Place
(Steve And Larry's Place)
A business listing is questionable when it appears to be
designed for the major purpose of directing persons to the
telephone number of a customer from whom a particular
service or commodity may be purchased.
VCR Repair
Pizza…….See Anna’s Family Restaurant
A business listing is questionable when it appears that
two or more unrelated business names are being
combined to avoid an additional business listing charge.
Ray's Body Shop & Ruth's Catering
Red's Pharmacy & Red Dot Video
Primary Listings (PL) and Additional Listings (AL) can be
questioned. Questionable listings are unacceptable unless the
customer can provide evidence (i.e., letter of registration, DBA)
that the business is operating under the name in question.
Verizon will not undertake to determine the customer's legal or
contractual right to the use of a business name.
When a DBA (Doing Business As) is requested, it is
recommended that a CR be used in lieu of a LI with the DBA.
Example:
PL International Business Systems
LI dba IBM
TN 123/456-7890
Preferred listing:
CR IBM
CN 123/456-7890
RJ See International Business Systems
When a business name is questionable, the customer must
accept full responsibility for furnishing evidence of
authorization to use the business name or to prove that
business is actually conducted under that name.
When such business name authorization is received, the
following information should be recorded in the Directory
Listing section of the customer's account in a retained remark
(NT): BUSINESS NAME AUTHORIZATION ON FILE, XX-XX-XX
(date).
USE OF SPECIAL CHARACTERS IN DIRECTORY LISTINGS
Special characters that can be used in white page directory
listings are limited to the following: apostrophe ( ' ), hyphen (
- ), virgule ( / ), single quotation marks (' '), quotation marks ("
"), ampersand (&), parentheses ( ), colon ( : ), asterisk (*),
period (.), at (@), number (#), dollar ($), underscore (_), plus
(+), tilde (~), question mark (?), exclamation point (!), minus
(-), backslash (\), caret (^), comma (,) and brackets ( [ ] ).
Special characters now require a File As when they are used in
lieu of a word/name. Refer to the FILE AS section for additional
information.
Refer to Internet Listings for the use of other special
characters in internet listings.
USE OF THE WORD "The" IN BUSINESS NAMES
The appearance of the word "The" as the first word in a
business name is to be discouraged because of the difficulties
that Directory Assistance operators, as well as users of the
directory, will encounter in locating the listing. If the customer
still insists the word "The" be used, suggest the following
options:
• Subscribe to an additional business listing omitting "The"
as the first word:
Primary Listing (PL):
The Great National Bank
Additional Listing (AL):
Great National Bank The
• Place the word "The" at the end of the Business Name.
Primary Listing (PL):
Great National Bank The
If the customer is not receptive to either suggestion, accept
the business name with "The" appearing first, and add a
retained remark (NT) to the Listing section: 'THE' USED PER
CUSTOMER REQ.
BUSINESS DIRECTORY LISTING REQUIREMENTS
A Business Directory Listing should consist of the following
components:
NOTE: The Directory Listing Information fields should always
be populated as it would appear in the directory, using upper
and lower case letters.
• BUSINESS NAME
Defined as the name under which the business is operating,
which may include:
• the name of a company, corporation, agency, etc.
• the name of an individual person, including title or
degree
NOTE: For a Dual Name Listing (DNL) to be acceptable as a PL
on a business account, both persons sharing the same last
name must be associated with the business. DNL's are more
acceptable as a business AL, not a PL. For example: Davis, John
Dr & Mary.
NOTE: Hawaii's tariff allows dual name listings on residence
only.
For more information about the acceptability of business
names, refer to the following sections:
BUSINESS LISTING POLICIES
PROFESSIONAL DIRECTORY LISTING
REQUIREMENTS
TITLES & SCHOLASTIC DEGREES
• BUSINESS DESIGNATION (optional)
Consists of an abbreviated word or phrase in lower case
following the Business Name and which describes the general
nature of the customer's business. Designations appear only in
the white pages. NOCV users should always establish a
designation with a DE keyword. Do not establish as part of the
"PL" listing text in NOCV.
EXAMPLES of Business designations:
Bottoms Up tavrn
Fantastic Futures invstmt mgmt
Smith, John atty
• STREET ADDRESS
House Number (optional)
Directional before the Street Name (optional)
Street Name with abbreviated thoroughfare (Hwy, Av, Ave, Rd,
Blvd, etc.) and trailing directional (E, SW, NE, W, etc.) (Refer to
Attachment I for Street Address Abbreviations.) Refer to
ADDRESSES IN DIRECTORY LISTINGS for more information.
The OMIT ADDRESS option in NOCV:
A business customer may choose to omit a street address from
the Directory Listing. If so, the OMIT ADDRESS option must be
selected for a straight-line listing. For a caption listing, the
address is simply not typed in.
• COMMUNITY
The community name will be derived in all straight-line
business listings.
The OMIT COMMUNITY option in NOCV:
A business customer may choose to omit the community. If so,
the OMIT COMMUNITY option must be selected for straightline listings. For caption listings, the community is simply not
typed in.
NOTE: If the customer wishes to publish their Street Address,
the community must be published as well. This applies in all
areas.
• TELEPHONE NUMBER
The ten-digit number consisting of NPA/NXX and the four-digit
line number assigned to the customer.
CLASSIFIED HEADINGS
A Classified Heading (CH) indicates under which category a
Business, Professional, or Government Listing will appear in
the yellow pages of a directory. Customers are entitled to one
complimentary yellow page appearance for each Primary
Listing (PL).
DDR & EZR contains a complete list of acceptable headings. If
the customer does not wish to appear in the yellow pages, the
word "NONE" is used as the CH entry. This ensures a yellow
page sales rep will not contact the customer. If the Contact
Center employee and the customer cannot determine the exact
heading for the order but the general nature of the business is
known, the rep should enter a general heading as the CH entry,
i.e., Attorneys, Physicians & Surgeons, MD, Dentists, Churches,
Contractors-General, etc. – this field should not be left blank.
(PAVA VA: Refer to EZ Reference>>Reference
Documents>>PAVA-Job Aids & Procedures>>Classified
Headings (fGTE))
Classified Headings must be established on all new installs ("I"
orders) for published Business, Professional, and Government
listings. CH's must also be established when a customer
regrades from Residence service to Business or Professional
service. The CH appears only on the pending service order and
is not retained on the Customer Profile. Subsequent customer
requests to change a Classified Heading should be referred to
VIS.
NOTE: In California – Tariff states that customers may omit
their addresses except where the type of business involves the
removal of appliances, furniture or articles of value from the
owner’s premises, or where required by law, the address at
which the customer is conducting business must be included in
the business listing.
ADDITIONAL BUSINESS LISTINGS
Additional straight-line business listings may consist of other
names under which the business of the customer may be
known.
Dual Name Listings (DNL) are available as additional business
listings but require a Professional account type. (Refer to
PROFESSIONAL DIRECTORY LISTING REQUIREMENTS for more
information.)
NOTE: Hawaii's tariff allows dual name listings on residence
only.
Additional business listings follow the standards previously
described for Business listings. They appear only in the white
pages unless the customer contracts for an appearance of the
listing in yellow pages. Additional listings (AL's) usually use the
same address as the Primary Listing (PL). However, business
customers may choose to use the address of an off-premises
extension, of a side street (if on a corner), or an address other
than the one where main telephone service is located, provided
they are actually doing business at that location.
NOTE: Refer to the BUSINESS LISTING POLICIES for guidelines
in determining the acceptability and unacceptability of an
additional business name.
For business caption listings, refer to CAPTION LISTING
REQUIREMENTS.
(Applies only to Hawaii)
When a customer wants a Business listing to appear with a
Residence primary listing, the customer's name and office
telephone number (and the name of his business if desired)
will be furnished as an Additional Business Listing, as in this
example:
0
1
1
100 CP
Adams, Jack
100 TD
AIA
150 CI
Partners Inc
150 TN
502/949-3333
200 CI
Res
200 DA
1431, , Hiikala Pl
200 TN
502/732-5555
PROFESSIONAL DIRECTORY LISTING REQUIREMENTS
A Professional listing consists of the name of an individual (last
name and first name, in that order), whose class of service is
business. The listing may include an optional Title, Degree, or
Business Designation. No other business words (such as
Company, Agency, Shop, Insurance, etc.) may appear in the
listed name of a straight-line listing or in a Caption Header line.
The presence of a business word or a reversal of the customer's
last name and first name requires a Business account type, not
a Professional one.
EXAMPLES of listed names that require a Business account
type:
C H Helwick & Sons
Henley Tom Auto Service
Edward Jones & Associates
J J Walsh atty (DE)
J J Walsh Atty (TD)
J J Walsh Attorney (Attorney is part of the listed name)
A Professional account type puts a customer's listing in both
the Business and Residence files at Directory Assistance, which
is why the following restrictions apply to the customer's name
in the listing.
NOTE: The Listing Information fields should always be
populated as it would appear in the directory, using upper and
lower case letters.
Last Name (required)
First Name (required)
Lineal Decent (ex: Jr, III, etc.) (optional)
Title (ex: Dr, Rev, Atty) (optional)
Degree (ex: MD, DDS, OD) (optional)
Business Designation (ex: atty, ins, rl est) (optional)
Additional Listings (AL's) for individual residents of a nursing
home or apartment complex must be established with a
Professional account type when the listings are all set up on
the business Profile with the Primary Listing (PL) for the
business.
Customers who operate a business from their home (and are
paying business rates for the telephone service) may establish
an Additional Listing in their personal name(s). A Professional
account type (PROF) would be used on the AL or DNL.
NOTE: Dual Name Listings (DNL) consist of the first names or
initials of two persons who share the same last name. For a
Dual Name Listing (DNL) to be acceptable as a PL on a business
account, both persons sharing the same last name must be
associated with the business. DNL's are more acceptable as a
professional AL, not a PL. For example: Davis, John Dr & Mary.
If one or both persons have a Title or Degree, the title/degree
is entered right after the appropriate first name rather than in
a separate TD field.
Examples of DNL listings with titles/degrees:
Jones George PhD & Ruth RN
Smith Michael Jr & Joy
The listed Street Address, Community, and Telephone Number
in a Professional listing should follow the same standards as
those for Residence and Business listings.
DIRECT INWARD/OUTWARD DIAL (DID/DIOD) LISTINGS
The purpose of DIOD Trunks is to provide both in and out
service on the same trunk. These two-way trunks eliminate the
need for separate incoming-only and outbound-only trunk
groups since all calls use the same single group of trunks.
DIOD applications are no different from DID applications and is
appropriate in every new and existing DID application. Typical
DIOD users are PBX applications which might include:
Hospitals
Colleges/universities
School systems
City/County governments
Telephone answering services
Large manufacturing
Large retail
Banking
DID numbers are not entitled to a free directory listing. If the
customer wants a listing with that trunk number the listing
would be established as an AL and would be charged for an
additional listing.
NOTE: Centrex Service is similar to PBX accounts (DIDs). Like
the PBX, the main TN is entitled to a free listing; if the
customer wishes to list one or more of the station TN’s in the
local directory it should be established as a AL along with the
appropriate IOSC(s).
NOTE: When handling DID's, or station lines (centranet) and
you are establishing an ML into another directory, establish the
first appearance as a PL and use the appropriate IOSC.
FAX LINE/COMPUTER LINE/MODEM LISTINGS
Published listings for business or residence Fax Line and
Computer Line (or Modem) telephone numbers may appear in
straight-line format or caption format.
In a straight-line listing, a RJ keyword should be used instead
of an LI keyword to identify the TN as a Fax or Computer or
Modem line, as in the following example:
PL
100 Walters, George
DA
233, , Livingston Rd
CM
Anytown
RJ
Fax
TN
403/234-5678
In a caption listing, enter the appropriate text in a CI (Caption
Information) phrase, as in the following example:
0
200 CP
Anna’s, Pizzeria
1
250 DA
122, W, Ontario St
1
250 CM
Anytown
250 TN
402/222-2222
300 CI
To Fax Orders
300 TN
402/222-3333
In Hawaii only - Use DL instead of DE and omit address on fax
lines or modems.
CELLULAR/MOBILE & PAGER LISTINGS
Cellular Phone or Pager service usually involves a customer and
a vendor (supplier of the Cellular/Pager service). Often the
vendor is unknown. Do not assume that our Company is the
vendor when there is a Profile for the TN in NOCV. Our
Company may be leasing those lines to a different vendor who
does not expect to pay charges for a listing. Listings for Cellular
Phone and Pager service are usually established as billable
Foreign Listings on BFIC Profiles, with the bill going to the
customer who actually purchased the Cellular/Pager service. If
a Verizon customer has a local account and requests that we
list his Cellular or Pager number, a BFIC/RFIC account should
be established, unless the telephone number is established
with a local number in a caption arrangement.
Most published Cellular Phone/Pager listings are established in
caption format because the customer has other local telephone
service. If this is the case, use an appropriate CI (Caption
Information) phrase, such as Cellular Phone, Cell Phone,
Mobile Phone, or Pager.
In a straight-line listing, at the customers request, use the RJ
keyword to list the verbiage Mobile, Pager or Cellular.
COIN TELEPHONE LISTINGS
Telephone numbers associated with semi-public coin telephone
service and with customer-owned coin phones should be set up
as either Published or NO-LIST. Telephone numbers associated
with public coin phones should be set up as NO-LIST.** See
below for the Class of Service values for coin telephones.
BCTS = Coin - Semipublic
BCOP = Customer owned pay telephone
BCTP = Coin - Public
**Note: Embedded Base Coin Accounts may reflect the IOSC
05051 – Non-Pub/No Charge.
Going
forward, New Coin Accounts will either be Published or NOLIST.
CALL FORWARDED LISTINGS & ENHANCED CALL FOWARDED
LISTINGS
Directory Listings for Remote Call Forwarded/Enhanced Call
Forwarded business/residence telephone services are optional
and may use any of the available publishing statuses, except
NO LIST.
RCF listings should follow the standards for regular
business/residence listings, except for the address, which may
include whatever address the Customer wants to list. It can be
a house number and street name, community name, or a
combination of them all. The listing should never include the
service address, which is the Central Office address not the
customer's premise. If the customer selects the OMIT
ADDRESS option, encourage the appearance of at least the
local community (CM) in the listing.
Personal ECF listings should follow the standards for regular
business/residence listings, except for the address, which
should only include the Customer's community, whether it be
local or not. The listing should never include the service
address, which is the Central Office address not the customer's
premise.
Existing ECF is a calling feature (not a stand alone telephone
number). Existing ECF works off the customer’s existing
telephone number and does not get a listing.
NOTE: The delivery address on the NOCV DIRM screen should
be changed to BA (Billing Address) and the NOD (Number of
Directories) changed to 0.
NOTE: California RCF/ECF customers are entitled to any
applicable scoping.
VANITY NUMBER LISTINGS
"Vanity" telephone numbers are those that "spell" something,
like 234-BABY or 666-EYES. Vanity Numbers, also known as
Customized Number listings, can only be offered in those states
where they are tariffed.
Because of limitations in VAST and Directory Assistance
requirements, all entries in Telephone Number fields must be
numeric. Vanity Numbers should be entered as DL phrases (at
no charge to the customer). In a caption arrangement, a DL
phrase will ensure that the Vanity Number will appear on its
own line within the directory. The Vanity Number will also go
to the Yellow Pages.
PL
100 AAA, Emergency Road Service
DL
800-AAA-HELP
DL
Toll Free-Dial '1' & Then
TN
800/222-4357
0
200 CP
Vision, Care Clinic
1
250 DL
Call 800 222-EYES
250 RJ
Toll Free
250 TN
800/222-3937
300 CI
Or Call
300 TN
505/222-3937
1
CROSS REFERENCE LISTINGS
Customers may subscribe to Cross Reference (CR) listings if
they change their business name, or if they buy another
business and still have authority to continue the use of the old
name. No address, community, or telephone number should
appear in Cross Reference listings; the OMIT ADDRESS and
OMIT COMMUNITY options should be selected for straight-line
Cross References.
In place of a TN field in the listing, a Control Number (CN)
entry containing the Profile's main telephone number is
included to enable us to locate the Profile on which the CR
appears.
NOTE: A 10-digit number is required in the CN entry (NPA + 7
digits, or the complete toll free number).
Cross Reference listings may be furnished at no charge when,
from a service standpoint, our Company determines one is
necessary to facilitate the use of the Directory and not as an
advertising medium.
EXAMPLES of Cross Reference Listings (directory appearance):
Fiss-Jones Funeral Home . . . . See Jones Funeral Home
KD Supply Inc . . . . . . . . . . . .See K-Dee Supply Inc
Post Office.. . . . . . . . . . . . . . See United States
Government
United States Government . . . See The Blue Government
Pages
EXAMPLE of a straight-line CR listing in NOCV format:
KEY SEQ#
DIRECTORY LISTING INFORMATION
CR
Fiss, -Jones Funeral Home
301
CN
804/333-9999
RJ
See Jones Funeral Home
JOINT USER/SHARED SYSTEM SERVICE LISTINGS
Joint User, Shared System or Shared Tenant service is an
arrangement whereby an individual, firm, corporation or
association doing business under a separate name, occupies
the premises on which the main customer's primary business
or off-premises service is located, and shares in the use of the
telephone service.
A Shared System or Joint User directory listing may carry the
same telephone number or a different number when separate
lines, groups of lines in rotary sequence, or station lines of a
Centrex or DID system are assigned to the customer.
Listings may contain a Business name or an individual's name.
A JU is a type of Additional Listing, it is also a chargeable item,
and so therefore when establishing in NOCV, it should be
established with a Sequence Number in the 01 series (i.e. 101,
203, 310).
When a JU is entered into a caption arrangement, and it is
entitled to a CH, the CH can be entered on line below the listing
and VIS will associate that CH with that listing.
NOTE: Reminder that a CH key is not retained on Profile. It will
'fall off' upon completion of the order where it was added.
Changes to a CH should be directed to a Yellow Page
representative at Verizon Information Systems.
Requests for this service must be handled by the appropriate
Customer Contact Center to ensure regulations are followed.
Very few areas still offer Joint User/Shared System Service. In
most states, the service has been grandfathered or eliminated.
Those areas that still offer Joint User service include the
following:
California
Hawaii
In some former Contel areas, the service is still tariffed. Those
areas include the following:
Alabama
California
Indiana
South Carolina
Arizona
Illinois
Virginia
Pennsylvania
INTERNET LISTINGS & E-MAIL ADDRESSES - WHITE PAGES
In all states, there is a New ‘EA’ key word for the entry of EMail and Website Addresses in the white pages for both
business and residential customers.
• The new Key Word ‘EA’ is used for entry of E-Mail or
Website Addresses for our Customers on the
DIRS/DIRC/DIRE screens. The ‘EA’ key word will place
the customer’s E-mail/Website address on a separate
line as part of his listing.
• The charge for an ‘EA’ listing is the same as an
Additional Listing in that state.
• Be aware and inform a Business Customer that an EMail or Website Address entered as an ‘EA’ will print
ONLY in the White Pages.
• Business customers requesting a listing of the E-Mail or
Website Address in the Yellow Pages as well must be
referred to Verizon Information Systems for assistance
with their advertising needs
• A URL (Website address) may contain special
characters and/or numbers, and as well, any
combination of upper and lower case letters. The
address must include a period and be followed by one
of the many URL extensions (i.e. com, org, net, gov).
The address should not include a space.
• An E-mail address may include special characters,
numbers, and any combination of upper and lower case
letters. It must also contain an At symbol (@) and a
period. It should not include any spaces.
• The following special characters are allowed in the ‘EA’
field on the DIRS/DIRC/DIRE/DIRM screens: @ # $ _
+\.~?%={}><`!*&()-:‘/,
• A customer can request an internet URL as his listing
name (PL, AL, JU). If the listing name is an internet
URL, i.e. Drugstore.com, the listing can be entered
using the following special characters.
• These special characters will be accepted in a PL, AL,
JU, CP, MC, CR, RJ, and DL key word. NOTE: The listing
is filed without regard to the special characters: @ # $
_ + \ . ~ ? ! - ' / & : ( ) , The finding word should
consist of the complete URL and be followed by the
comma.
EXAMPLE of a Internet Address using the PL keyword in
NOCV:
HomeGrocery.com, Inc.
USAir.com, (this listing is entitled to Letter
Sequencing)
eSolutions.com, (this listing is entitled to Letter
Sequencing)
EXAMPLES of Internet Addresses using the EA keyword in
NOCV:
Correct:
nlmusd.k12.com
http://aaa-calif.com
www.draperyafair-floorstone.com
Incorrect:
Find Us At www.deserttruck.com
www.daryl and val.com
See our ad @Superpages.com
EXAMPLES of E-Mail Addresses using the EA keyword in
NOCV:
Correct:
herbalisa@msn.com
jdjacobs@verizon.net
Incorrect:
E-mail 0775@medicineshoppe.com
Mail – 1235@yahoo.com
• The new ‘EA’ IOSC will not be available for manual
selection on the SERV screen. It will Auto Populate on the
SERV screen after an ‘EA’ key word has been entered. The
IOSC's are 00320 Internet Address (Business) and 00322
Internet Address (Residence). Additionally, there are 2
IOSC's on the FRGN screen that are used for billing intercompany foreign white page listings. Unlike the SERV
screen ‘EA’ IOSC's, these FRGN IOSC's will have to be
manually selected, they will not auto populate. The IOSC's
are 60278 Foreign Internet Address (Business) and 60279
Foreign Internet Address (Residence).
• You must enter the LI/EA's in the order in which you wish
them to appear in the directory. If you are adding LI/EA's
to an existing listing set, you must delete the existing
listing set and re-enter it, making sure that you key the
LI/EA's in the order in which you wish them to appear in
the directory. Both LI's and EA's will appear on their own
line and as indented one level in the directory when used
in straight line listings. When used in captions, the actual
sequence number and indention level used will determine
the directory appearance.
• Limited special characters are allowed in a LI. They are - /
: ( ) , . * &. An internet address should not be entered in a
LI field. The rules for the entry of a LI have not changed.
A Line of Information (LI) contains descriptive or
directional information for the purpose of facilitating the
use of the directory. Monthly charges apply according to
the appropriate state tariff. Acceptable Lines of
Information include supplementary address information,
hours of operation, or mailing information. LI’s may not
be used to advertise the services or products of the
customer.
TELE-GO SERVICE LISTINGS
Tele-Go service, like cellular service, allows a customer to carry
his/her phone wherever he/she goes and use the same TN for
home and wireless service. According to Company procedures
established for Tele-Go service, the account can have no
listing. The Publishing Status should be established as NO LIST
in order to minimize fraud for the user.
IN-CONTACT SERVICE LISTINGS
In-Contact service is a paging service similar to Tele-Go in that
the customer can be reached wherever he/she goes. Even
though the majority of customers do not want the number
listed, it is an option. Therefore, the Listing Status can be
Published or Non-Published.
NOTE: This service is no longer available.
CORPORATE APARTMENT LISTINGS
Large corporations rent residential apartments or
condominiums for employees or customers to use for short
periods of time. The Service Name on the profile should contain
the Corporation's name. According to Telephone Company
procedures, these are established as residence service with no
listing; the listing status should be established as NO LIST in
NOCV. A retained remark should be entered on the account
(not in the listing section) identifying it as a corporate
apartment arrangement.
NOTE: Some existing corporate apartment listings may have
been established as professional listings. Consider these
accounts "grandfathered" and handle them accordingly. (Refer
to Attachment IV: GLOSSARY OF DIRECTORY TERMS for an
explanation of Grandfathered Listings.)
NOTE 2: Not applicable in Hawaii. Listing appears in
Corporation name.
NOTE: Some existing Corporate Apartment listings may have
been established as Professional listings. Consider these
accounts "grandfathered" and handle them accordingly. (Refer
to Attachment IV: GLOSSARY OF DIRECTORY TERMS for an
explanation of Grandfathered Listings.)
DISTINCTIVE RING LISTINGS (Formerly Smart Ring)
The Publishing Status on an account that has Distinctive Ring
service should be Published or Non-Published (not NO LIST).
Residence customers may publish a Distinctive Ring telephone
number in a straight-line or caption listing. Business customers
may also select a straight-line or caption format and are
allowed a Classified Heading for the Distinctive Ring number.
(Except in Hawaii, where Business customers are allowed a
listing in white pages only).
RESERVED TELEPHONE NUMBER LISTINGS
For a monthly fee, customers may disconnect their telephone
service but reserve the telephone number for future
reconnection. This option is often selected by seasonal
businesses, such as resorts, landscapers, and amusement
parks. The only choices for Publishing Status on a Reserved
Number account: PUB (Published) or NON-PUB/DA ONLY.
SOHO (Small Office/Home Office) LISTINGS
Verizon Network Services has not approved SOHO service
(Small Office/Home Office) for residence customers. However,
in some states Verizon Information Systems sales personnel
are selling advertising to residence customers who qualify as
SOHO candidates. The residence customer must be operating a
business out of the home and must advertise under the
residence name as it appears in the Primary Listing. Until
further notice, customers who request SOHO service should be
referred to Verizon Information Systems.
TOLL FREE/BUSINESS LINE 800 LISTINGS
In October 1996, a new service offering was developed to
replace the Business Line 800 (BL800) service. The new service
is called TOLL FREE, and it allows the customer's toll free
number and local telephone number to be on the same Profile
(combine-billed) rather than on separate Profiles, each
generating a bill. Going forward, all new requests will result in
Toll Free service, but existing BL800 accounts still remain in
NOCV.
Listings for Toll Free numbers may be established on the local
profile and can be entered in straight-line or caption format. If
the customer wanted the Toll Free number listed in another
directory other than his local, the listing could be established
as a multi-book, if the foreign directory is the same company
code as the local account. If the Toll Free number is not
combine-billed, a BFIC/RFIC account would need to be
established in the correct NOCV environment for the Toll Free
number.
A straight-line listing requires a FL Code. (Refer to FOREIGN
LISTINGS for an explanation of FL Code usage.) A caption
listing established on a local Customer Profile does not require
a FL Code if a local telephone number is the first number to
appear in the caption. However, if the toll free number is listed
first in the caption, a FL Code is required.
Currently there are eight Toll Free numbers that are used
today. These are: 800, 822, 833, 844, 855, 866, 877, and 888.
CHURCH & CLERGY LISTINGS
Individual state tariffs (Verizon Illinois and Verizon South
Carolina) allow churches to be established with residence rates
on business orders. (South Carolina has expanded the policy to
include schools.)
Other states apply the same rules and regulations to churches
and clergy that they apply to all businesses. If the name of the
church is listed, business rates apply to the service. If member
of clergy wants listings in yellow pages, business rates apply to
the service. Therefore, residential accounts can NOT carry a
business or professional listing. If member of clergy wants
listing in the yellow pages, business rates apply to the service.
Service for members of the Clergy may be established at
residence rates if the directory listing contains an individual's
name. The listing may also include a clerical title, such as
Father, Fr, Reverend, Rev, Sister, Pastor, etc. Common
abbreviations for clerical titles are encouraged but not
required. The Verizon Illinois and Verizon South Carolina state
tariffs further allow members of the Clergy a complimentary
appearance in the yellow pages under the Classified Heading of
"Clergy."
Generally, clerical titles would follow the individual's Last
Name or First Name entry, but members of the Clergy have the
option of appearing alphabetically by Title rather than by Last
Name in the directory. Here are examples of how members of
the Clergy can be listed:
Directory Appearance
PL entry in NOCV
Olson Daniel Fr
Olson, Daniel (title Fr requires TD
key)
Olson Father Daniel
Olson, Father Daniel
Father Daniel
Father, Daniel
NOTE: The embedded database which contains existing church
or clergy listings on residential accounts are considered
grandfathered, until there are customer requested directory
listing changes made on the account. At that point, the account
will no longer be considered grandfathered and necessary
action to correct the account must be taken.
SCHOOLS - DIRECTORY LISTING POLICY
Listings for schools must be established on accounts that carry
a Business or Government class of service.
NOTE: South Carolina tariff allows schools to be established on
Business accounts with Residential rates.
GENERAL FILING INSTRUCTIONS FOR BUSINESS LISTINGS
Directory Listings are filed alphabetically, following the same
guidelines as a dictionary. When two or more listings are
exactly alike up to the address, numbered streets (1st Av) will
precede named streets (Oakwood Dr). Numbered streets will
be listed numerically. Named streets will be listed
alphabetically.
When a business name is unusual (a group of capital letters, a
number, or a combination of alpha letters and numbers),
special filing instructions must be included with the directory
listing to alphabetize it properly in Directory Assistance and in
the printed Directory.
The Letter Sequence option and "File As" phrases provide the
directory and Directory Assistance systems with the
information needed to file these listings correctly. Each one is
described in detail in the next two sections.
LETTER SEQUENCE
The Letter Sequence (LS) option should be included with a
listing when the first word consists of a multiple letters rather
than a complete word provided there are no other words in
between. Names beginning with capitalized letters (A, AAA,
etc) will now be sorted in ascending order, regardless of
whether or not they are followed by a word (AA Motors, AAA
Construction). Hyphens are treated as a space and are
ignored. The Letter Sequence option files the listing in
alphabetical order near the beginning of the appropriate
alphabetical section of the Directory and Directory Assistance:
NOTE: An LS is not required on a listing if the finding word
consists of a single letter. See examples below.
Ex. A, Beautiful Place (no LS required) B, Loved Flowers (no LS
required)
EXAMPLES of listings that require the Letter Sequence option:
A & B, Beverage Mart
R E, Smith & Sons
J B's, Health Club***
A 'N E, Construction*
ABC, Variety Stores
A And E, Construction*
L&K, Motel The
WXIK AM, 97 3
A-Z, Plumbing Inc
Rbuzz, Learning Center
WKEY FM, 108 9
USAir.com,
EZTel, Communications
E Solutions.com,
* The &, 'And', and 'N should be treated as spaces for filing
purposes.
*** When the last letter has the possessive 's', it can be
negotiated with the customer and treated as a word. A FA must
be used to ensure proper placement in the directory. See below
for example.
Ex. NOCV PL: J’s, Pool Hall
NOCV FA: J, Pool Hall
When letters are combined to form an acronym (word) in a
business name, each letter must stand for an individual word
as in the following examples:
MADD (Mothers Against Drunk Drivers)
CUNA (Credit Union National Assn)
SAL's Place (Steve And Larry's Place)
Use of the Letter Sequence option on the above listings is not
required. The customer has a choice as to where the listing
appears in the Directory, near the beginning of its alphabetical
section (LS) or in alphabetical position based on the complete
spelling of the word (FA), or in word position (Madd). The filing
of a listing is always based upon customer preference, and a
retained remark (NT) should be included with the listing to
record the customer's request.
Refer to BUSINESS LISTING POLICIES for more information
about acceptable and unacceptable acronyms.)
Read the next section, "FILE AS" REQUIREMENTS, which
describes two situations that require both the Letter Sequence
and a "File As" phrase.
"FILE AS" PHRASES
File As phrases should always be established according to
customer preference. This is very important because the File As
phrase determines the placement of the listing in the directory.
(In many cases customer verification may be needed.)
The FA phrase itself must meet the following requirements:
1. A comma follows the first word in the File As phrase.
2. No special characters can be used in the FA phrase. I.e.,
asterisk, hyphen, apostrophe, ampersand, virgule, etc.
3. All abbreviated words must be spelled out.
4. A business designation (DE) should not be included.
5. Special characters must be spelled out according to
customer pronunciation when the character is used in lieu
of a word/name.
The word "and" or its' variations (&, an, n) are not included.
A File As (FA) phrase is required for proper filing of business
directory listings under the following conditions:
• WHEN THE BUSINESS NAME CONTAINS A NUMBER AS THE
FIRST OR SUBSEQUENT WORD
Business Name
FA Phrase
NOCV Appearance
55 Diner
Fiftyfive, Diner
55, Diner
21st Century
Twentyfirst, Century
21st, Century
3 Gs Tavern
Three, Gs Tavern
3, G's Tavern
Century 21
Century, Twentyone
Century, 21
161 Corporate
Center
One, Sixtyone Corporate
Center OR
161, Corporate Center
One, Hundred Sixtyone
Corporate Center
WGEA 1150 AM
WGEA, Elevenfifty AM
WGEA, 1150 AM
A1 Golfing
Aone, Golfing OR
A1, Golfing
A, One Golfing **** see
below
• WHEN THE FIRST WORD OF THE NAME CONTAINS A LETTER
AND NUMBER COMBINATION.
Business Name
FA Phrase
NOCV Appearance
A-1 Cars
A, One Cars
A, -1 Cars
B-2 Museum
B, Two Museum
B, -2 Museum
NOTE: Refer to hyphenated names for proper separation of last
name/first name field for NOCV format.
Important information regarding the FA phrases above:
If there are numerics in the listing, a File As is required
regardless of the position of the number (whether it is first,
second or fifth word in the listing).
* The only exception to this rule is for listings that have a
specific store number, lodge number, etc. (Ex: Moose Lodge
Number 5, Quik Stop Number 11)
****File As phrases should always be negotiated with the
customer for proper placement in the directory.
• WHEN THE FIRST WORD IN THE BUSINESS NAME CONSISTS
OF TWO WORDS SEPARATED BY A VIRGULE (/) A FILE AS IS
NO LONGER REQUIRED
Business Name
NOCV Appearance
Carpet/Interiors By Kathy
Carpet, /Interiors By Kathy
Rowe/Schey Trucking Corp
Rowe, /Schey Trucking Corp
• WHEN ABBREVIATED BUSINESS WORDS ARE USED IN THE
BUSINESS NAME and the word does not match what is coded in
the directory system.
Abbreviated word must match what is tabled in the Directory
system's Filing Word Table. See examples below. (Refer to
Attachment V: FILING WORD TABLE for a list of commonly
used business word abbreviations.)
Abbreviated Word
really stands for
VAST will file it as
Co
Company
County
Dr
Doctor
Drive
No
Number
North
FA required if it
Rt
Right
Route
St
Saint
Street
Pac
Pacific
PAC
Phil
Phillip
Phil or Philippines
Phils
Philippines
Phils
There are two options when establishing listings with these
abbreviated words in the business name:
1. use a File As phrase.
2. suggest to the customer that the word be spelled out
rather than abbreviated.
EXAMPLES of business names requiring a File As phrase:
Business Name
FA Phrase
Main St Café
Main, Street Café
Dane Co Fairgrounds
Dane, County Fairgrounds
Rt 49 Truck Stop
Route, Fortynine Truck Stop
There are two business name situations that require both a
Letter Sequence option and a File As phrase:
1) WHEN FIRST WORD OF A NAME CONTAINS A COMBINATION
OF ALPHA LETTERS FOLLOWED BY A VIRGULE AND THEN MORE
LETTERS OR WORDS.
Business Name
NOCV Appr
FA Phrase
LS
ABF/Clark Art
ABF, /Clark Art
No FA
Yes ** See note below
ABF/Clark Art
ABF/Clark, Art
ABFClark, Art
Yes ** See note below
AVS/CLS Srvcs
AVS/CLS, Srvcs No FA
Yes
**File As examples above indicate there may be more than one
option for the File As phrase itself according to customer
preference.
File As phrases should always be established according to
customer preference. This is very important because the File As
phrase determines the placement of the listing in the directory.
(In many cases customer verification may be needed.)
2) WHEN THE FIRST WORD OF A LISTING CONTAINS THE CALL
LETTERS OF A RADIO OR TV STATION AND THE SECOND WORD
CONSISTS OF NUMBERS.
Business Name
NOCV Appr
FA Phrase
LS
WGEA 1150 AM
WGEA, 1150 AM
WGEA, Elevenfifty AM
Yes
WRAR 98.1 FM
WRAR, 98.1 FM
WRAR, Ninetyeight
Point One FM
Yes
HYPHENATED NAMES IN DIRECTORY LISTINGS
It is important for filing purposes in Directory and Directory
Assistance that the following requirements for hyphenated
names be followed. When the first word of a business name
contains a hyphen, the word should be split at the hyphen by a
comma and space so that the first word or letter becomes the
listing's filing word.
Business Name
NOCV Appearance
Wal-Mart Discount Store
Wal, -Mart Discount Store
U-Haul Co
U, -Haul Co (No LS)
Rent-A-Wreck
Rent, -A-Wreck
A-1 Plumbing
A, -1 Plumbing
Exception – If the first word is a combination of letters
separated by a hyphen then you will not split with a comma at
the hyphen. Ex. A-Z, Flowers
When a Residence or Professional customer's last name
consists of two last names separated by a hyphen, the two
names remain together in the last name field and are followed
by a comma to form the listing's filing word.
Res/Prof Name
NOCV Appearance
Williamson-Evans Mary
Williamson-Evans, Mary
Abi-Habib Ali
Abi-Habib, Ali
NOTE: Hawaii Only - Treats Business and Residence the same
because of their DA files.
MULTI-WORDED NAMES IN DIRECTORY LISTINGS
Listings for customers with multi-worded last names must be
handled correctly for proper alphabetization in both Directory
Assistance and in the printed Directory.
When a Business listing starts with multi-words and/or
prefixes, such as those included in the list in this section, all
the parts that form the first word of the business name are
considered the filing word and are followed by a comma in
NOCV.
Business Name
NOCV Appearance
Los Angeles Pet Clinic
Los Angeles, Pet Clinic
Vander Zanden Chevrolet
Vander Zanden, Chevrolet
San Angelo Chiropractors
San Angelo, Chiropractors
North Carolina Furniture
North, Carolina Furniture
New York Taxi
New, York Taxi
Coeur d’Alene Florist
Coeur d’Alene, Florist
NOTE :
Coeur d’Alene is the exception to the multiword rule. Since Coeur is not a valid word by
itself, the comma placement in NOCV must
follow the second word.
When the customer's last name in a Residence listing consists
of a multi-worded name including special prefixes, the entire
name should be considered the filing word and be followed by
a comma in NOCV.
Res/Prof Name
NOCV Appearance
Du Dac Minh
Du Dac, Minh
de la Cruz Juan
de la Cruz, Juan
A list of prefixes from the Keyword table is shown below. The
comma placement is after the second word if the first word is
on the Keyword table. Any other word(s) that are not found on
this list should have the comma placed after the first or finding
word.
The following list of prefixes may also be used in combination
with one another such as:
• De La Cruz (De and La both appear on the Keyword table)
• Du Das (Du and Das both appear on the Keyword table)
NOTE: Capitalization and spacing are as preferred by the
customer.
Au
M', Ma, Mac, Mc, Mt
B', Be, Bel, Ben, Bou
Nu
Ciz, Corte
O'
D', d', DA, Da, da, daa, dae,
Das, das
Re, Ros, Ru
De, de, Di, di, Dela, Della
S', San, Santa, St
De La, de la, de La, De Los,
De los
Te,Ten, Ter, Ter', Ter-
Del, del, Del', del', Dell'
Up de
Der, Die, Des, des
Van, van, Vande, vande, Van de,
van de, VanDe
Don, Du, du
Van Der, Van der, Vander, vander
El
VanDer, van-der
Fa, Fitz, Ft
Van os, VanOs
Gay', Ge
Ver, von, Von, Von Den, VonDen
Im, Isla
VonDer, Vonder, Von Der
K', Ka, Ki
L', La, la, Las, Le, le
Les, Les', Li, Lo, Los
Directory Appearance
NOCV Appearance
Ft Wayne Health Center
Ft Wayne, Health Center
Mt Prospect Supplies
Mt Prospect, Supplies
St Charles Center
St Charles, Center
Fa Du Jim
Fa Du, Jim
Von Den Christopher
Von Den, Christopher
Coeur d’Alene Florist
Coeur d’Alene, Florist
NOTE :
Coeur d’Alene is the exception to the multiword rule. Since Coeur is not a valid word by
itself, the comma placement in NOCV must
follow the second word.
TITLES & SCHOLASTIC DEGREES
Residence listings may include Titles and/or Scholastic
Degrees.
Business and Professional listings may further include
abbreviations (such as SC, PC, FLAPD, etc.) indicating
affiliation with a business or professional group, organization,
or association.
LLC, LLP & PLLC are titles that are affiliated with businesses,
therefore any listing that includes one of these titles should
have a Business account type (AT2). * These titles (LLC, LLP &
PLLC) should be included in the business name (PL, AL, CP,
etc.) rather than in the TD keyword.
The following list contains suggested abbreviations for
common Titles. This list is not all-inclusive, and the use of
these abbreviations is encouraged but not required.
In addition, the use of periods in the TD keyword is
discouraged.
(Refer to Attachment VI for a more detailed list of Title &
Degree abbreviations.)
The below titles would be entered as a TD entry in NOCV.
Atty for Attorney
woman
Miss or Ms for single
Dr for Doctor
woman
Mrs for married
Fr for Father
Prof for Professor
Gov for Governor
Rev for Reverend
Hon for Honorable
Sr for Senior
Jr for Junior
Directory Appearance
NOCV Appearance
TD Field
Redd John Jr Rev
Redd, John
Jr Rev
Herndon David Atty
Herndon, David
Atty
Cox Sam Sr MD
Cox, Sam
Sr MD
The use of the titles "Mr & Mrs" in lieu of actual first names or
initials is not acceptable; however, it is available upon demand
as a title if used in addition to a customer's last name and first
name. The title "Mr" is also available upon customer demand.
EXCEPTION: Hawaii can list last names only with Mr. or Mrs.,
etc.
Multiple titles for a customer (maximum of three), such as Jr
Dr, are also acceptable. They are both listed in the TD entry
with spaces (no commas) between them. First, enter the title
the customer was born with; then enter the title or degree
earned later in life.
(Refer to Attachment II for suggested Military Title
abbreviations.)
Note: Titles entered on Professional and Business listings will
appear in both the white and yellow pages.
ADDRESSES IN DIRECTORY LISTINGS
An address is universally thought of as having two parts: a
street address and a community name. For Directory purposes,
the two parts are considered separate listing entries and are
described in separate sections of this document
The street address in a directory listing may consist of three
parts:
1. a house number,
2. a directional, such as N,S,E,W,NE,NW,SE,SW,
3. the name of a street, office building, firm name,
shopping center, mall, apartment complex, mobile
home park, or a rural route and box number.
The NOCV system expects all three parts to be included in a
Directory Address (DA). If any part is omitted, spaces must be
used in place of the missing items, as shown in the following
examples of DA entries:
123, W, Parker Rd
123, , Parker Rd
,W, Parker Rd
, , Parker Rd
A customer may choose to omit the entire street address from
the Directory Listing. If so, the OMIT ADDRESS option in NOCV
must be selected for a straight-line listing. For a caption listing,
the address is simply not typed in.
NOTE: Street addresses are not permitted in business Cross
Reference (CR) listings. (Refer to CROSS REFERENCE
DIRECTORY LISTINGS for more information). Likewise, street
addresses are not acceptable in caption lines that contain
Alternate Call (AC) phrases or "Or" phrases. (Refer to
ALTERNATE CALL NUMBERS IN CAPTIONS and USING THE
WORD "Or" IN CAPTION LISTINGS for more information).
Generally, the address in a Residence or Business listing will be
that of the premises at which telephone service is furnished. A
listed address does not have to be an exact match of the
service address, but if it is, the listing address can be derived
by using the Key Word 'SA'.
SA (Service Address) in NOCV
The address in a listing should:
1. suit the needs of the customer,
2. enhance the content of the directory,
3. and conform to the requirements that follow.
If the customer wants to list an address
that differs even slightly from his Service
Address, the NOCV Key Word DA
(Directory Address) must be used to
establish the street name entry.
Usually, all listings for the same business will use the same
street address, the one where main telephone service is
located. However, the business customer may want to use the
address of an off-premises extension, a side street (if on a
corner), or an address other than the one where the main
telephone service is located, all of which are acceptable
provided they are actually doing business at that location.
Listings for Remote Call Forwarded (RCF) and Enhanced Call
Forwarding (ECF) telephone service may include the
Customer's terminating address, whether it is local or not. The
Service Address should not be used because it is the CO's
address, not the customer's premise. If the customer selects
the OMIT ADDRESS option, encourage the appearance of at
least the local community (CM) in the listing.
The use of common abbreviations for streets and
thoroughfares is encouraged in directory listing addresses but
not required.
Refer to Attachment I: STREET ADDRESS ABBREVIATIONS for
a list of the most common ones.
NOTE: The abbreviation St for Street is an acceptable
abbreviation and can be used at the customer's request. It is
recommended that St be used when the street name consists
only of an alpha letter as in 144 A St.
The following four (4) kinds of addresses are not encouraged
but are available upon customer request:
1.) CORNER ADDRESSES are acceptable upon customer
request. (Example: Main & Broadway)
Both street names should appear in the ST (Street) field and
must include an ampersand (&). No house numbers may
appear with corner addresses. If a customer wants the words
"Corner Of" actually to appear in the listing (EX: Corner Of Main
& Broadway), the corner address becomes a chargeable Line of
Information.
2.) SUBLOCATIONS are acceptable upon customer request.
Address sublocations that consist of five letters or less do
not require abbreviations:
Apt Floor
Lot Room
Suite Pier
Slip Unit
Actual numbers associated with sublocations are permitted
(but not encouraged) at the customer's request, such as Apt
23, Lot 2-H, Suite 120, Unit H44, PMB 4A, Slip J-40, etc.
The list of other common sublocations and their abbreviations
as shown below is not all-inclusive.
ABBREVIATIONS FOR SUBLOCATIONS
Sublocation
Abbrev
Sublocation
Abbrev
Apartment
Apt
Hangar
Hngr
Basement
Bsmt
Mezzanine
Mezz
Building
Bldg
Office
Ofc
Bungalow
Bglow
Personal
Mail Box
PMB
Cabana
Cabna
Studio
Stdo
Townhouse
Twnhse
Condominium Condo
Cottage
Cottg
Garage
Garg
Guesthouse
Ghse
Trailer
Trlr
3.) POST OFFICE BOX addresses are acceptable upon customer
request.
EXAMPLE of a Post Office address (directory appearance):
Evans RJ PO Box 49 Garland......335-3333
4.) COMBINATION ADDRESSES are acceptable upon customer
request. Combinations of two addresses in a residence or
business listing are acceptable as long as one address is
established as a Line of Information (LI). The charge applies to
the address line considered to be the "extra" one, which, in the
following examples, is the first one. The "main address" should
be entered following regular listed address standards. Two
published addresses may be, but are not limited to, the
following combinations:
ADDRESS COMBINATIONS
EXAMPLE_______
1. Post Office Box
PO Box 555 (LI)
2. Street Address & Community
312 Dixon Dr Omaha
1. Rural Route & Box Number
RR 2 Box 45 (LI)
2. Road Name & Community
Liberty Rd Lewisville
1. Name of shopping center,
(LI)
Parke Towne Mall
mall, apartment bldg,
office bldg
2. Street Address & Community
Edgewood
777 Main St
1. Mailing Address *
Pkwy (LI)
Mail-1415 24th
(Note: requires two LI's)
34233(LI)
Sarasota FL
2. Street Address & Community
222 Elm Tampa
*Important Notes regarding Mailing Addresses:
A mailing address must be identified as Mail- in the listing. A
complete mailing address requires two lines; therefore, two LI
charges apply, as shown in the example.
If a customer opts to omit his/her street address from the
listing, the LI charge is still applicable for the mailing address.
Substituting a mailing address for a street address to avoid the
LI charge is not permitted.
5) ZIP CODES may be included upon customer request. A
mailing address with zip code is acceptable in a Line Of
Information (LI) phrase. The complete mailing address will
usually require the use of two or more LI's.
The ability to determine which telephone numbers should
appear in a directory based on NPA/NXX is being greatly
reduced; therefore SERVICE SCOPING in VAST is used to
determine which phone numbers belong to a designated
physical area for inclusion into a specific telephone directory.
The Zip Code value is a required entry with new order activity.
When establishing a straight-line listing, NOCV will prepopulate the ZP keyword and derive the zip code data just as it
does SA, CM, and TN. When you have an existing straight-line
listing and the Zip Code needs to be added, add the ZP keyword
to the listing group and NOCV will derive the 5 digit Zip Code
from the Service Address.
It is required on every straight-line listing regardless if the
customer has omitted the address and/or community from the
listing.
On caption listings, Zip Codes (ZP keyword) will be required on
all SA or DA lines of caption. ZP keyword characters must be 0
through 9 or A through Z (caps only).
A Zip Code cannot be all zeroes (00000) or all nines (99999).
A hard edit requiring a Zip Code (ZP keyword) will appear
whenever a SA or DA is used, and the 'ZP' keyword is not
entered.
COMMUNITY NAMES IN DIRECTORY LISTINGS
Communities (CM) can be derived in NOCV on all straight-line
listings. If a customer wants to omit the community name, the
OMIT COMMUNITY option must be selected for a straight-line
listing. For caption listings, the community name is simply not
typed in.
A postal community is a required entry when customers
request to list a PO Box instead of a street address in the
Directory.
Communities are not permitted in Cross Reference (CR)
business listings or in lines of captions that contain Alternate
Call (AC) telephone numbers.
NOTE: If the customer wishes to publish their Street Address, it
is recommended that the community be published as well. In
California, the community is required with a published street
address.
CAPTION LISTING REQUIREMENTS
**For Hawaii Requirements see CAPTION LISTING
REQUIREMENTS-HAWAII ONLY
Caption directory listings consist of at least 3 lines and two
telephone numbers. The first line, the Caption Header, may
only contain the residence or business customer's name, plus
an optional title and/or designation. An address nor telephone
number can be included in a Caption Header line. At least two
indented lines must appear under the Header, each containing
a telephone number.
NOTE: You can have up to six degrees of indention in a caption.
The indents can increase only one indent at a time. To
decrease, the levels can decrease in any increment. The header
line is always 0 degrees of indention.
Acceptable: 0 Header Name, 1 Address, 2 Ofc, 2 Res, 3 LI No
calls after 10 pm
Unacceptable: 0 Header Name, 1 Address, 3 Ofc,3 Res
Increased indents must be sequential.
The text in each indented line varies, depending on whether
the line contains a Different Address (DA), Caption Information
(CI), Line of Information (LI), Alternate Call (AC) phrase, or
Dialing Instructions (DL). All of these options are described in
greater detail in their separate sections.
NOTE: With CA conversion to National Directory NOCV, there
are embedded base caption listings with telephone numbers
that do not have any type of preceding text. This is termed as
'leader dots'. In the actual printed directory, there are only
'dots' in the left hand column across from the telephone
number. Ongoing, a telephone number in a caption listing
should have some type of preceding text.
Street addresses and community names appear in captions
based on the customer's preference. The customer may want
the address and community to appear only once in the caption
listing, or he may want an address and community to appear
on each indented line. Both options are acceptable. The Service
Address (SA) can be derived to an indented line, but more than
likely a Different Address (DA) will be entered. Omitting an
address and/or community from a caption listing is easily done
by just not entering them.
Caption listings may contain all business telephone numbers,
all residence telephone numbers, foreign telephone numbers,
or a "mix" of telephone numbers.
FORMAT REQUIREMENTS for caption listings:
All new Caption listing arrangements must be established in
the format described in the first paragraph of this section.
Standardization is required to meet the requirements of both
the Directory and Directory Assistance systems. Each sequence
number within a caption arrangement denotes a separate line
in the directory. Indention levels are determined by the
customer.
SUBCAPTION
A subcaption is listing text, within a caption arrangement, that
does not have an associated telephone number attached.
Therefore, any time you have a subcaption, then the line
immediately below must be indented one more than the
previous subcaption.
TWO EXAMPLES OF CORRECT CAPTION FORMAT
0
100 CP
Parkview, Memorial Hospital
1
200 CI
611 E Sherman Deerfield
(Subcaption) See note below regarding line 200
2
250 CI
General Info
2
2
2
250 TN
505/421-1111
300 CI
Emergency Room
300 TN
505/228-2222
350 CI
Hearing Impaired TT Only
350 TN
505/563-3333
400 CI
Front Desk
400 TN
505/421-1111
NOTE: When the listed address does not carry a TN,
another degree of indention is required on the next
line in the caption in order for Directory Assistance
to locate that listed text. This is shown in line 200 in
the above caption.
0
1000 CP Forbes, Gary & Brenda
1
1050 DA 511, , Birch Blvd
below regarding line 1050
1050 CM Waterloo
1050 TN 505/478-4444
1
1100 CI
Children's Phone
1100 TN 505/478-5555
1
1150 CI
Cottage
1150 DA 543, , Norway Rd
1150 CM Cambridge
1150 TN 505/423-6666
See note
NOTE: When all lines in a caption carry a TN,
different degrees of indent are not required for
directory assistance to locate the lines in the
caption. This is shown on line 1050 in the above
caption.
PROCEDURES for caption listings with INCORRECT FORMAT
In some regions, there are imbedded directory listings that
contain more than one telephone number, but they were not
set up in correct Caption Listing format. The header lines of
these two-line "captions" include an address and telephone
number, and they usually have just one indented line under the
first line. Notice the first address is also located on Line 100,
the same as the header line, or caption name. The address
should be located on its own sequence number and being the
first line in the caption, it should have an indention level of 1. A
header line should only include the following keys: CP, NN, TD,
DE, and FA.
TWO EXAMPLES OF INCORRECT "CAPTION" FORMAT
0
1
100 CP
Jones, A B
100 TD
Atty
100 DA
179, , Main
100 CM
San Angelo
100 TN
203/213-1234
200 CI
Residence
200 DA
122 Branch Rd
200 TN
203/213-5678
0
1
500 CP
Pizza, Heaven
500 DA
422, , Main
500 CM
Lexington
500 TN
301/456-7777
600 CI
Deliveries
600 TN
301/456-8888
• Establish an acceptable Caption Header line (with no
address or telephone number in it).
• Establish two indented lines in correct caption format.
For other important requirements for caption listings, refer to
the sections listed below:
ALTERNATE CALL NUMBERS IN CAPTIONS
CAPTION INFORMATION PHRASES
DIALING INSTRUCTION PHRASES
GOVERNMENT/911 CAPTION LISTINGS
LINES OF INFORMATION IN STRAIGHT-LINE AND
CAPTION
LISTINGS
SUBCAPTIONS
USING THE WORD "Or" IN CAPTION LISTINGS
WHEN TO USE 'CI' vs 'LI' IN CAPTIONS
CAPTION INFORMATION PHRASES
Each Caption Information phrase should be established on a
separate line with its own sequence number. Multiple CI
phrases in one line are not acceptable. A combination of CI and
DL (Dialing Instruction) phrases in one line of a caption is also
unacceptable. Refer to separate section entitled DIALING
INSTRUCTION PHRASES.
Caption Information (CI) phrases enhance a caption listing
because they indicate to the directory user where the call will
be answered. There are no additional charges associated with
CI phrases, and indented lines containing CI phrases transfer
to yellow pages. A CI without a TN is called a subcaption.
Subcaptions have other text or addresses associated. Those
associated lines must be indented one more than the previous
subcaption.
Example of caption containing subcaptions:
0
100 CP
Safeway Food & Drug
1
200 CI
Arlington (subcap)
2
300 CI
20500 Olympic Pl
3
400 CI
Store………………………..xxxx
3
500 CI
Flower Shop ………………xxxx
3
600 CI
Pharmacy………………….xxxx
1
700 CI
Bothell
2
800 CI
18221 Bothell Way NE
3
900 CI
Store………………………..xxxx
(subcap)
(subcap)
(subcap)
The indented lines inform the viewer that the indented
information applies to that particular subcaption.
The text within CI phrases may contain the following
information:
1) Department names or branches of a business:
Admin Ofc
Gen Info
Repair
SvcSales
Appointments
Billing Dept
2) Other business words that describe where the call
terminates. Such words may include, but are not limited to, the
following:
Ofc
Fax Line
Children
Cellular Phone
Res
Farm
Garage
Showroom
Shop
Refer to Attachment III for more BUSINESS WORD
ABBREVIATIONS
Note regarding the use of Res in a CI phrase:
The word "Res" or "Residence" can only appear as an indent
under a Caption Header that contains a person's last name and
first name. Use of the word "Res" as an indent under a
business name or name of a corporation is not acceptable. Only
a person, not a place of business, lives in a residence.
NOTE: Corporate listings in Hawaii allow the use of the
following:
Res
Employee's Res
Resident Mgr Res
3) Titles of employees or officers
Pres
Superintendent
City
Clerk
Secy
Supv
Atty Gen
4) Address and Address & Community without a TN should be
entered as a CI key not a DA.
5) Community name (if the only text available for an indented
line is a community name, it should be entered with a CI Key,
not with the CM Key.)
- Both 4 & 5 would be considered subcaptions, therefore the
next line below should be indented 1 more
degree of indention than the subcap.
6) Names of individuals (they can be listed last name first or
first name first, and may include a title or degree but not a
business designation)
EXAMPLE of a caption containing individual names:
0
100 CP
Higgins, & Associates
1
200 CI
234 McClean Blvd Anytown
2
2
250 CI
Daniels Mary Atty
250 TN
302/555-1234
300 CI
Jackson Brian Atty
300 TN
302/555-8765
Note regarding individual names in indented lines:
The above caption listing will file under the H's (for
Higgins) in the printed Directory and in Directory
Assistance. Customers should be encouraged to establish
an additional straight-line or caption in each individual 's
name to facilitate finding the listings for the individuals in
Directory Assistance and in the Directory. The Indention
Levels within the caption are determined by the
customer.
The telephone number listed with the individuals name
should have a class of service of Business.
The following Additional Listings should be recommended:
Under the D's (straight-line AL)
PL
100 Daniels, Mary
TD
Atty
DA
234, , McClean Blvd
CM
Anytown
TN
505/555-1234
Under the J's (Professional caption listing)
0
100 CP
Jackson, Brian
100 TD
Atty
1
1
150 CI
Ofc
150 DA
234, , McClean Blvd
150 CM
Anytown
150 TN
505/555-8765
200 CI
Res
200 DA
222, , Easy Ln
200 CM
Anytown
200 TN
505/333-1234
Exception to Individual Names Within a Caption
Caption Information (CI) phrases in a Government caption may
contain titles (not personal names) of public office holders
and/or names of departments, grouped in alphabetical order
(unless the customer requests another sequence) to ensure
easier reference by users of the printed Directory and Directory
Assistance.
CAPTION REFERENCES
Whenever possible, the Caption Listing itself should be
established on the Profile whose telephone number appears
first in the listing. For all other telephone numbers in the
caption that have separate Profiles, references to the Caption
Listing must be established and maintained with the use of two
Caption Reference entries.
1. MAIN CAPTION REFERENCE (MC)
The MC (Main Caption) reference is a two-part entry that
identifies the Profile on which the caption listing itself is
located. The two NOCV Key Words used in this reference are as
follows:
KEY SEQ#
THE LISTING INFORMATION ENTRY
MC
The Caption Header from the listing
100
TN 100
The telephone number on the Profile that
contains the caption listing itself
2. SUBCAPTION REFERENCE (SC)
The SC (Sub-caption Reference) reference is also a two-part
entry that identifies the exact caption line in which the
separate Profile's TN appears. The two NOCV Key Words used
in this reference are as follows:
KEY SEQ#
THE LISTING INFORMATION ENTRY
SC 150
The Sequence Number for the line of the
caption listing on which the separate Profile's
TN appears
TN 150
The telephone number that appears in
that line of the caption
EXAMPLE of a caption that requires the establishment of
Caption References:
The following Caption Listing consists of two TN's with
separate Profiles (not combine-billed). The caption listing
would be established on the Profile for 234-3333 because it is
the first number in the caption.
IND SEQ#
KEY
CAPTION LISTING
0
100 CP
Drive, -In Movie Rentals
1
200 DA
11, E, Main
200 CM
Anytown
200 TN
505/234-3333
250 DA
, , Hwy 18
250 CM
Anothertown
250 TN
505/345-4444
1
Because the second TN in the caption has its own Profile and
bills separately, Caption References must be established in the
listing section of the Profile for 505/345-4444.
KEY SEQ#
LISTING INFORMATION
MC
100
DRIVE-IN MOVIE RENTALS
TN
100
505/234-3333
SC
150
250
TN
150
505/345-4444
Whenever a TN is added, deleted, or changed in a caption, one
must check to see if the telephone number has a separate
Profile. If so, Caption References may need to be established or
changed.
There are no monthly charges associated with Caption
References if they represent the customer's primary
appearance in the Directory.
However, if the customer already has a Primary Listing (PL)
and also appears in the caption, Additional Listing (AL) charges
would apply. Charges do not apply for the references; they
exist because the telephone number is listed more than once.
NOTE: If the caption above were located in a Directory other
than the customer's local one, the name of the other Directory
should be included with the references. Therefore, the
Directory Name would be added to the MC line after the
Caption Header information, either following a virgule or in
parentheses.
KEY
DIRECTORY LISTING INFORMATION ENTRY
MC
DRIVE IN MOVIE RENTALS (SIESTA KEY NBHD)
OR
MC
DRIVE-IN MOVIE RENTALS/SIESTA KEY NBHD
ALTERNATE CALL NUMBERS IN CAPTIONS
The purpose of using an Alternate Call (AC) phrases in Caption
Listing is two-fold
• to provide a number to call in case no one answers at the
first number.
• to provide a number to call after normal working hours.
EXAMPLES:
If No Answer
For Emergencies Call
If No Answer Dial
Nights, Sundays & Holidays
If No Answer Call
Nights, Sundays, & Holidays Call
Or Call
After Hours
Or
After Hours Call
In Case Of An Emergency
Call
After Hours Emergencies
Emergencies Call
After Hours Emergencies Call
EXAMPLE of caption listing with two AC phrases:
IND SEQ#
KEY
LISTING INFORMATION
0
100
Power Company
CP
Southern, Peninsula
1
150
DA
1500, W, King Rd
150
CM
Anytown
150
TN
505/123-4567
200
AC
Or
200
RJ
Toll Free
200
TN
800/222-2222
250
AC
After Hours Emergencies
250
TN
505/123-9999
1
1
Each line of a caption that contains an Alternate Call (AC)
phrase must also include a telephone number (TN). Names of
individuals are not permitted in AC phrases, and no street
addresses or communities may appear in them.
Additional monthly charges are associated with AC phrases.
Alternate Call entries in Caption Listings only appear in the
white pages of the printed Directory unless the customer
contracts for a yellow page appearance.
NOTE: The word "Or" can be used as an AC or a CI. Refer to
USING THE WORD "Or" IN CAPTION LISTINGS for clarification
of its usage.
DIALING INSTRUCTION PHRASES
Following is a partial list of standard Dialing Instruction (DL)
phrases. Usage is optional in straight-line or caption listings,
according to customer preference.
NOTE: There is no charge associated with verbiage of "Toll
Free-Dial '1' & Then" or "Toll Free".
NOTE: A Dialing Instruction phrase is not required on Toll Free
listings, but a note must accompany the listing to indicate that
the DL was omitted per customer request.
When used in captions, the DL phrase should be established on
a separate line by using the next sequential sequence number
and the indention level should be increased by one. Each
phrase is usually followed by a TN Key Word. The ONLY Key
Words that can be used on the same sequence number as the
DL are the RJ and TN.
NOTE: The embedded database listings are grandfathered.
However, on a going forward basis the sequence number
should be corrected as listings are addressed.
EXAMPLES of DL phrases:
There Is A Charge To Call This Number
Ask For Extension 55
Press '2' After The Announcement
Call 234-EYES (Vanity number)
There are two options available for entering the "Toll Free"
status of an 800 series number:
1. the familiar universal DL phrase:
Toll Free-Dial '1' & Then.....888/234-1234
2. a shortened version in an RJ (Right Justify) phrase:
…………………………….Toll Free 888/234-1234
(which will put the words "Toll Free" right next to the
telephone number in the directory)
Note regarding the Toll Free RJ phrase:
In a Caption Listing, the RJ phrase cannot be on a line alone. It
must be preceded by a Caption Information (CI) phrase or
Address information.
When used in a caption listing, the DL phrase should be
assigned its own Line Sequence number and indented one
more level than the preceding line. This is now the standard
format; do not add the DL phrase to the same line as the CI
phrase.
Be consistent using Toll Free options within a caption listing.
Do not switch from DL phrases to RJ phrases in the same
listing.
Discontinuation of 1+ entries in RJ phrases
Because of the impact of NPA overlays and splits, 10-digit
dialing, and Equal Access, the appearance of 1+ with a 7 or 10
digit telephone number to denote long distance calls has been
discontinued. On a going forward basis, remove all RJ phrases
with 1+ entries when encountered in NOCV. When applicable,
replace the entry with an acceptable Dialing Instruction (DL)
phrase.
TOLL FREE TELEPHONE NUMBERS
800 numbers were the first "toll free" telephone numbers.
Because of the increase in demand for 800 numbers, the supply
began to reach the point of exhaustion. As a result, there are
eight Toll Free numbers established: 800, 822, 833, 844, 855,
866, 877, and 888.
Directory listings that use Toll Free numbers should include a
Dialing Instruction (DL) phrase "Toll Free-Dial '1' & Then" or a
Right-Justified (RJ) phrase "Toll Free." A retained remark (NT)
must accompany the listing if the customer requests to omit
the DL or RJ phrase associated with the Toll Free number.
There are universal telephone numbers beginning with 900and 976- that are being used for marketing purposes. These
are sometimes toll free but not always. Directory listings using
these TN's should include a phrase telling the user whether or
not charges apply for placing a call to the number.
LINES OF INFORMATION
A Line of Information (LI) contains descriptive or directional
information for the purpose of facilitating the use of the
directory. There is usually a monthly charge associated with
LI's. In those states where a Line of Information IOSC is not
available, the Additional Listing IOSC is to be used. Exceptions
will be described later. Lines of Information in business listings
do not transfer to the yellow pages.
A straight-line or caption listing may contain one or more LI's.
In a straight line listing the LI will appear in the directory on
it's own line and be indented one level. In a caption, each LI
should be established on a separate line with its own sequence
number. LI's never include a TN entry.
Acceptable Lines of Information include supplementary
address information, hours of operation, mailing information,
or Licensing numbers. LI's may not be used to advertise the
services or products of the customer.
NOTE: 'No Solicitation' is not an acceptable LI in Oregon.
EXAMPLES of acceptable Lines of Information:
Corner of Bishop & King
Office Hours 8:00 a.m. to 5:00 p.m.
If The Extension Number Is Known
Mail-757 Miami Tr Sarasota FL 34231
License #1234567
Individual names may be used as LI entries. Refer to USE OF
NAMES IN CI & LI ENTRIES for more details.
Combinations of two addresses in a Residence or Business
listing are acceptable as long as one address is charged as a
Line of Information. Refer to ADDRESSES IN DIRECTORY
LISTINGS for examples of combination addresses.
LINES OF INFORMATION - TELEPHONE TEXT (TTY) SERVICE
There is no charge for a Line of Information (LI) associated
with Text Telephone (TTY) listings. The TTY identification is
optional, according to customer preference.
NOTE: You may see identifiers for this type of listing as TT and
TDD, which still may appear in some listings. Going forward,
TTY should be used.
Lines of Information used to identify telecommunications
devices for the hearing or speech impaired include, but are not
limited to, the following:
TTY only
TTY & Voice
TTY for the Hearing Impaired
Text Telephone
TTY for the Speech Impaired
Voice/Text Telephone
WHEN TO USE 'CI' vs 'LI' IN CAPTIONS
Following are guidelines for determining whether a line of text
in a Caption Listing should be established as a CI or LI entry. It
still remains a judgment call by the person establishing the
listing, but the important thing is to be consistent in
establishing a customer's listing in multiple directories. Once
the CI's and LI's have been established for a particular caption
listing, they should be entered the same way in each Directory
for consistency in both appearance and billing.
CI (Caption Information) phrases:
• enhance the listing and are critical to the clarity of the
caption listing.
They clarify where a call will be answered. Without the CI
phrases, the caption listing would make no sense.
• may or may not be a Telephone Number (TN) associated
with them.
• A CI without a TN is called a subcaption.
• Subcaptions have other text or addresses associated.
Those associated lines must be indented one more than
the previous subcaption.
• transfer to yellow pages.
• have no monthly charges associated with them because
they are critical to the clarity of the caption.
LI (Line of Information) phrases:
• contain "information" that is not critical to the clarity of
the caption listing. LI's are "extra" information or "nice to
know" information that could be omitted from the caption
listing and nothing would be lost in quality or format.
• must be on a line by themselves (may never include a TN
entry in the same line).
• do not transfer to yellow pages.
• have an extra monthly charge associated with them.
EXAMPLE of CI & LI assignment in a caption listing:
IND SEQ#
KEY
LISTING INFORMATION
0
100
CP
Lucent, Technologies
1
150
LI
Formerly AT&T
1
200
LI
Small Business
Communications Systems
2
250
CI
Sales
3
300
DL
Toll Free-Dial '1' & Then
300
TN
800/123-4567
2
350
CI
Repair
3
400
DL
Toll Free-Dial '1' & Then
400
TN
800/987-6543
USE OF PERSONAL NAMES IN CI & LI PHRASES
Actual names of agents, doctors, lawyers, etc. may appear as
indents in Caption Listings. The customer should be
encouraged to have a separate Additional Listing (AL) in each
individual's name, in order to be found in Directory Assistance.
Individual names may appear in a Line of Information (LI)
under the business name in a straight-line Listing as in the
following example:
EXAMPLE of straight-line listing with personal names as
LI's:
PL
100
American, Family Insurance
LI
Baker Maria Agent
LI
Schmitt Richard Agent
DA
678, , Charles Av
CM
Tampa
TN
941/321-9876
Individual names may also appear in LI's under a business
Caption Header. Each LI should appear on a separate line with
its own sequence number, and the line cannot contain any
other entries, such as address or telephone number.
EXAMPLE of caption listing with personal names as LI's:
0
100 CP
Columbus, Clinic
1
150 LI
Adams Ron MD
1
200 LI
Clark Marian GP
1
250 LI
Jones Barry PA
2
300 DA
234, W, Walnut
300 CM
Columbus
300 TN
941/234-5678
350 CI
Appts Only
2
350 TN
941/234-5677
Individual names may also appear in a Caption Information
(CI) entry. If an address or community are requested for the
same caption listing, it must be placed on a separate line
preceding the CI's. An Additional Listing (AL) or Professional
caption under each individual's last name is to be encouraged.
Also see section on subcaptions.
The telephone number listed with the individuals name should
have a class of service of Business.
EXAMPLE of caption listing with personal names as CI's:
0
100 CP
Higgins, & Associates Law Office
1
200 DA
234, , McClean Blvd
200 CM
Anytown
250 CI
Higgins Daniel Atty
250 TN
941/555-1234
300 CI
Jackson Barbara Atty
300 TN
941/555-8765
2
2
Exception to Individual Names Within a Caption
Caption Information (CI) phrases in a Government caption may
contain titles (not personal names) of public office holders
and/or names of departments, grouped in alphabetical order
(unless the customer requests another sequence) to ensure
easier reference by users of the printed Directory and Directory
Assistance.
(Applies only to Hawaii)
When a customer wants a Business listing to appear with a
Residence primary listing, the customer's name and office
telephone number (and the name of his business if desired)
will be furnished as an Additional Business Listing, as in this
example:
0
1
1
100 CP
Adams, Jack
100 TD
AIA
150 CI
Design Partners Inc
150 TN
804/949-3333
200 CI
Res
200 DA
1431, , Hiikala Pl
200 TN
804/732-5555
USING THE WORD "Or" IN CAPTION LISTINGS
The word "Or" in a caption arrangement may be used in an
Alternate Call (AC) phrase or in a Caption Information (CI)
phrase, depending on whether the "Or" telephone number is a
primary listing or an additional listing for that telephone
number. (Refer to Attachment IV: GLOSSARY OF DIRECTORY
TERMS for definitions of Primary and Additional Listings.)
The use of "Or" in the primary appearance of a telephone
number requires a Caption Information (CI) phrase followed by
a Telephone Number (TN) entry. In a business caption listing,
this "Or" line will appear in both white pages and yellow pages.
The second or additional appearance of a telephone number in
a caption listing that appears in the same directory requires
the use of an Alternate Call phrase (AC), which has it's own
IOSC and additional monthly charges associated with it. In a
business caption, this "Or" line does not transfer to the yellow
pages.
GOVERNMENT/911 LISTING REQUIREMENTS
Government listings, both straight-lines and captions, appear
in the white pages of a Directory or in the blue page
Government section, if the Directory has one.
A Government caption listing for a city, county, state, and
federal office is required to use Upper Case letters on the
Caption Header, First Indent and the word "Emergency". Nonstandard Caption Headers encountered in NOCV should be
corrected to the following format:
GLENDALE CITY OF (or TOWN OF and VILLAGE OF)
OAKLAND COUNTY OF
FLORIDA STATE OF (or COMMONWEALTH OF)
UNITED STATES GOVERNMENT
Caption Information (CI) phrases in a Government caption may
contain titles (not personal names) of public office holders
and/or names of departments, grouped in alphabetical order
(unless the customer requests another sequence) to ensure
easier reference by users of the printed Directory and Directory
Assistance.
EXAMPLE of a City Government caption:
IND SEQ#
KEY LISTING INFORMATION
0
100
CP
CLARKSVILLE, CITY OF
1
150
CI
CITY CLERK
2
2
150
TN
813/435-3333
200
CI
Parks Dept
200
TN
813/435-4444
250
CI
Zoning Commissioner
250
TN
813/435-5555
EXAMPLE of a Federal Government caption:
IND SEQ#
KEY LISTING INFORMATION
0
100
CP
UNITED, STATES GOVERNMENT
1
200
CI
AGRICULTURE DEPT OF
2
250
CI
Farmers Home Administration
250
TN
813/944-1000
300
CI
Soil Conservation Service
300
TN
813/944-2000
2
2
350
CI
Health & Human Services Div Of
Social Security Dept
3
400
DL
Toll Free-Dial '1' & Then
400
TN
800/222-7856
2
450
CI
Post Offices
3
500
CI
Bay City
500
TN
813/468-2222
550
CI
Winston
3
(Subcaption)
3
3
550
TN
813/344-5000
600
CI
Zip Code Information
600
TN
813/944-6000
650
CI
Zephyr Springs
650
TN
813/334-2345
GOVERNMENT BLUE PAGES
Blue page Government sections are created and maintained in
selected Directories in one of two ways: by service order
activity using special Foreign Listing (FL) codes on the listings,
or by manual compilation which is done by the Verizon
Information Systems.
The blue pages are divided into five Government categories:
City (Village & Township), County, State, United States, and
Public Schools. If the pages are maintained by issuing service
orders, a unique FL code found in EZR is associated with each
category. The purpose of the FL code is to file the listing in the
appropriate category in the blue page section of the correct
Directory.
(Refer to EZR>>Reference Documents>>DSC - Job Aids
and Procedures>>Government Location Codes (Vz West)
GOVERNMENT LISTINGS-HAWAII REQUIREMENTS
All Published Government listings that are to appear under
County, State or United States government must be established
within the existing caption listings for each islands’ respective
directory. There are no straight line listings for each branch of
government.
Each island has a section for each branch of government.
There is no requirement to enter an FL code on the listing
because each branch of government is set up on a fictitious
account.
"911" NUMBERS IN CAPTION LISTINGS
The most frequent appearance of "911" is in Government
captions for Fire, Police, Rescue Squads, and Sheriff
departments. "911" numbers are non-standard telephone
numbers because they have less than 10 digits. In order to be
found in NOCV, all "911" listings must be in caption format
along with at least one standard 10-digit telephone number on
whose Profile the caption listing can be established. The other
telephone number is usually a local non-emergency number for
the Fire, Police, Rescue Squad, or Sheriff.
EXAMPLE of a Government caption with a 911 number
(located on the Profile for 813/234-5678)
IND SEQ# KEY LISTING INFORMATION
0
100 CP
MARATHON, COUNTY SHERIFF
1
150 CI
EMERGENCY Calls Only
150 TN
911
200 CI
Non-Emergency Calls
200 TN
813/234-5678
2
"N11" NUMBERS IN CAPTION LISTINGS
"N11" numbers are non-standard telephone numbers because
they have less than 10 digits. In order to be found in NOCV, all
"N11" listings must be in caption format along with at least
one standard 10-digit telephone number on whose Profile the
caption listing can be established. The other telephone number
is usually a local number. Below is a list of some "N11
numbers.
NOTE: This list is not all-inclusive.
"211" For individuals facing serious threats to life, health,
and mental well being that are not addressed by dialing
911.
"311" For non-emergency police assistance.
"411" Information
"511" Nationwide access to travel information services.
"711" Access to TTY
"911" Emergency
EXAMPLE of a caption with a N11 number
(located on the Profile for 813/123-4567)
IND SEQ#
KEY LISTING INFORMATION
0
100
CP
United, Way 211
1
150
CI
Non-Emergency
150
TN
211
200
AC
Or
200
TN
813/123-4567
2
FOREIGN LISTINGS
ILEC:
A Foreign Listing (FL) is any directory listing that is not local to
a particular ILEC directory, therefore the telephone number is
actually foreign to that particular directory.
CLEC:
A Foreign CLEC Listing is determined by service address,
therefore the service address is actually foreign to that
particular directory.
Foreign listings have associated monthly (or annual) charges
that apply regardless of whether or not they appear in a main
Directory or in a Neighborhood directory.
The following kinds of telephone numbers are "foreign" in all
telephone directories:
• 800-, 822-, 833-, 844-, 855-, 866-, 877-, 888- (toll free
numbers)
• 900- or 976- numbers (may be toll free or not)
• Cellular, Pager, Mobile, and Voice Messenger numbers
• Non-standard numbers like those listed below that do not
conform to the 10 digit telephone number format 112,
114, 611, 411, 1411, 911, JL5, JR2, JT4, YJ3, YK2, YP8,
YR5
NOTE: Non-standard Commerce, Enterprise and Zenith
numbers are obsolete. Embedded listings containing these
numbers should be referred to the Directory Support Center.
Another required entry associated with Foreign Listings is the
name of the Directory in which the listing appears. Foreign
Listings require the entry of a Foreign Listing (FL) code, which
sends the listing to the appropriate files at Directory Assistance
and to the appropriate section of the Directory, and also the
entry of the Directory name and state. The FL code entry
consists of either 5 digits (EX: 30245) or an alpha letter plus 4
digits (EX: H4775). FL codes are required on all types of
Foreign Listings, on CLEC Listings (refer to CLEC "FOREIGN"
LISTINGS for more information), and on Government listings
(refer to GOVERNMENT CAPTION LISTINGS for more
information).
An example of a complete FL code would be: B8836 Warsaw VA
In NOCV, FL codes are required (or not required) for caption
listings based on the following three criteria:
• what kind of TN's ("local," "foreign," or both) appear in
the caption,
• what kind of Profile (local or fictitious) on which the
caption listing itself is located.
• what kind of TN (local or fictitious) is the first TN in the
caption listing.
An FL code entry is required when:
• the caption listing is located on a BFIC/RFIC "true"
foreign Profile.
• it contains all "foreign" TN's, or a mix of "local" and
"foreign" TN's.
• the caption listing is located on a foreign Customer
Profile.
• it contains TN's that are all "foreign" to the Directory in
which the listing will appear.
• or it contains a mix of "local" and "foreign" TN's and the
first TN in the caption is "foreign."
• the caption listing is located on a “local” Customer Profile
and the first TN in the caption is “foreign” to that
directory.
An FL code entry is not required when:
• it contains a mix of "local" and "foreign" TN's and the first
TN in the caption is "local."
WHEN TO ESTABLISH A BFIC/RFIC ACCOUNT:
• If there is a local profile with a combined Toll Free
number, the Toll Free listing and associated charge may
be established on the local account, or the customer may
request those charges on a separate bill. If a separate bill
is requested, a BFIC/RFIC account would need to be
established for billing.
• If a customer has a local account and requests that we
list his Cellular or Pager number, a BFIC/RFIC account
should be established, unless the telephone number is
established with the local number in a caption
arrangement.
• A "true" foreign listing customer requests that we list his
telephone number in one of our directories.
DIRECTORY SCOPING (applies to California/Florida only)
Directory Scoping in California/Florida refers to multiple
directory appearances (scoping) of listings based on an ACO
and the Customer's Service Community. Based on this, a
Business or Residence directory listing could appear in as many
as four directories. For example, a Customer who lives in the
community of Bellflower, would be entitled to a 'P' (Primary)
directory appearance in the Downey directory, as well as 'B'
(Book) appearances in the LB/Lakewood/Cerritos, Compton,
and Long Beach directories. Scoping is designed to expand
white page coverage for communities with common interests.
Refer to EZ Reference for detailed lists of
ACO/Community combinations and their applicable
scoping.
Refer to EZR>>Reference Documents>>DSC - Job Aids &
Procedures>>California Directory Scoping (Vz West)
Refer to EZR>> Reference Documents>>DSC - Job Aids &
Procedures>>Florida Scoping Table (Vz West)
California Foreign Exchange (FX) listings are entitled to
scoping.
Foreign listings and Multi-Book Listings are not entitled to
scoping.
MULTI-BOOK LISTINGS
Any appearance of our customer's listing in another of our
directories other than its local book is referred to as a MultiBook Listing (ML); applicable charges apply.
NOTE: It is now required that a directory listing has to be
first established in its local Directory before it can appear
in another directory as a Foreign Listing.
There are certain customers who have telephone service in one
of our exchanges, but their service address (postal boundary)
is that of an adjacent exchange of ours. If listings for the two
exchanges appear in separate directories, the customer is
entitled to a free Multi-book Listing (ML) in both directories for
each Primary Listing (PL).
POSTAL ADDRESS LISTINGS (PALs) (applies to Illinois only)
PAL's (Postal Address Listings) apply to Illinois customers who
have telephone service in one exchange but the Community
(CM) in their directory listing is one that is scoped to a
different directory. State tariffs entitle the customer to a free
appearance of his Primary Listing (PL) in the other directory.
The offering involves all Illinois telephone companies and all
Illinois directories, not just ours.
Procedure for Handling Requests
Should an Illinois customer indicate he is not listed in a
particular directory and should be, notify the Directory Support
Center (DSC) by fax or memo, and include the following
information:
•
Customer's Name, Address, and TN (including NPA)
•
Statement requesting the PAL be added, removed, or
hanged, and specify in which Directory (and whether
it is ours or another company's directory
•
Originator's Name, Office Location, 10-digit CBR
number
DUAL DIRECTORY LISTINGS
(applies to Washington only)
A Dual Directory Listing is a free listing for a residence or
business customer, included in the alphabetical section of the
directory that covers the community shown in the customer's
directory listing. The purpose of the Dual Directory Listing is to
provide improved directory listing service and Directory
Assistance for specific fringe area communities in adjoining
directory areas. Contact Centers are responsible for
establishing Dual Directory Listings.
Washington State tariffs entitle these customers to free Dual
Listings.
This offering applies to communities in the directories of
Eastside, Snohomish County, and Snoking.
NEIGHBORHOOD DIRECTORIES
A Neighborhood Directory (NBHD) consists of alphabetical
white pages and classified yellow pages that contain preselected "neighborhood" areas. The NBHD book is generally
smaller in size than the Main or Core Directory from which
specific exchanges, prefixes, and/or listings are extracted.
Customers who reside in a "neighborhood" area receive a copy
of the Main or Core Directory as well as a copy of the NBHD
Directory. There is no extra charge to have a listing in both
books if a customer is "entitled" to an appearance in both.
The following states currently have Neighborhood (NBHD)
publications:
California
Indiana
Florida
Michigan
Hawaii
Oregon
Illinois
Pennsylvania
NOTE: The Close Date for the Core/Main directory matches the
Close Date of the NBHD book in all states except Florida.
Florida NBHD books close 4 or 5 months after the Main or Core
directory, which requires a separate Close process.
Foreign Listings may appear in NBHD directories with
associated monthly charges. They are established in NOCV like
any other Foreign Listing (FL) except:
• Selection Control 5 is required on the listing. This allows
the Foreign Listing to print in the NBHD directory and
prevents it from appearing in the Core/Main directory. A
customer must pay for two FL's if he wants a Foreign
Listing in both the Core and NBHD books.
• The FL Code entry must be the one associated with the
NBHD book.
SELECTION CONTROL
Selection Control (SC) options do exactly what the name
implies; they actually "control" where a listing appears. Only
one Selection Control option can be assigned per listing
(straight-line or caption). There are eight (8) options available.
Most commonly used today are Selection Controls 1, 5, 6, and
7. Although you may encounter in the embedded base or under
special circumstances Selection Controls 2, 3, and 4.
SC OPTION
WHERE THE LISTING APPEARS
1
in the local Directory
2
in local D.A. (Directory Assistance)
3
in the local Directory & local D.A.
4
in Long Distance D.A.
5
Directory
only in the Neighborhood (NBHD)
6
in both Local & Long Distance D.A.
7
in the Main/Core Directory, Local D.A.,and
Long Distance D.A. (not in a NBHD book)
D
a listing
used to delete an existing SC option from
If no special code were entered on a listing, it will
automatically appear in both local and long distance D.A. as
well as print in the local directory.
Today, all of the above codes may be encountered in the
embedded listing database, but the only Selection Control
requirements left are as follows:
Use 7 on Caption Listings that are to appear in a Main/Core
Directory.
• if it contains a mix of "local" and "foreign" telephone
numbers and some of the local TN's are entitled to an
appearance in a NBHD book.
• If it consists entirely of "foreign" TN's.
Use 7 when the FL Code entered with a Foreign Listing would
send it to a NBHD book but the listing contains a TN that is not
entitled to appear in appear in the NBHD without additional
charges.
• This applies to both straight-line and caption Foreign
Listings.
• Customers can pay additional charges to have a Foreign
Listing appear in a NBHD book.
Use 5 on directory listings that are established specifically for a
NBHD book.
• when creating straight-line or mini-caption listings for
"local" TN's located within the Selection Control 7 Caption
Listing referenced above.
NOTE: There are no charges to customers for listings created
for NBHD books. Straight-line listings should be created as
AL's.
Use 5 if a Foreign Listing customer wants his listing to appear
in a NBHD directory, and be sure the listing meets the
following requirement.
• The FL Code must be the one that is associated with the
NBHD book.
PROCEDURE: Based on the few remaining requirements for
Selection Control, when Contact Center or DSC employees
encounter SC options on listings that do not require them, they
should issue an order to remove them. If Selection Control 7's
are removed, the order writer must also delete any associated
Selection Control 5 listings that are no longer needed.
Northwest Fringe Area
DIRECTORY ASSISTANCE SELECTION CONTROL
REQUIREMENTS
(The following situation applies only to Directory Assistance in
Oregon)
Use a Selection Control 1 and 6 combination on listings to fulfill
an Oregon State Commission requirement. Customers can
choose whether or not they want their address to be given out
by Directory Assistance.
• If the customer chooses YES, no special handling of the
listing is required.
• If the customer says NO to having his address given out, a
Primary Listing (PL) is established using Selection Control
1 with the address included, and an Additional Listing
(AL) using Selection Control 6 without an address is
entered on the customer's Profile at no extra charge.
NOTE: In Hawaii, use SC1 for non-pub to suppress from DASC.
(The following situations are special Directory Assistance
arrangements in the state of Washington as noted) No longer
applicable as of 01/10/02.
Caption Listing Requirements-Hawaii Only
General Requirements-Hawaii Only
Controlling Procedures-Hawaii Only
Sentence Structure-Hawaii Only
Sequence Numbers-Hawaii Only
SC7 (Selection Code 7)-Hawaii Only
DS (Delete Selection Control)-Hawaii Only
Caption Listing Dir Keys-Hawaii Only
NOCV Caption Line Order Requirement-Hawaii Only
Caption Information (CI)-Hawaii Only
Line of Information (LI)-Hawaii Only
Alternate Call (AC)-Hawaii Only
Omit Address-Hawaii Only
Filing Rules-Hawaii Only
Caption Control References-Hawaii Only
Additional Listing Charges-Hawaii Only
Oahu Neighborhood Directories
GENERAL REQUIREMENTS-HAWAII ONLY
A directory listing containing two or more published telephone numbers
with identical service names is referred to as caption listing.
A caption listing consists of:
 A Caption Control Line (Caption Header), and
 One or more lines of indented subcaption listing information.
The Caption Control Line determines the listing’s alphabetical filing in
the white pages of the directory, and the yellow pages under its
respective heading.
For example:
Hawaii Opera Theater
987 Waimanu………….596-7372
Box Office ……………..596-7858
Reference to the following terminology is made throughout this section:
 Main Caption Account
- Account selected to be the controlling first line of a caption
 Subordinate Caption Account
- Account that is indented under the Caption Header
CONTROLLING PROCEDURES-HAWAII ONLY
To ensure maximum control, the entire caption arrangement is
established on a Main Caption Account. Responsibility for the control of
the main Caption Account is determined in the following manner:
 The Business account will control, if the:
1. Business primary listing is the same as the residential listing,
(exact same subscriber name as the residential listing).
For example:
Wong, Michael K H OD Inc
750 Palani Av……………………735-7633 (Bus Primary Listing
Res ………………………………..395-0555 (Residence Primary
Listing is under Wong,
Michael K H OD)
2. Business primary listing has a residence additional listing
captioned:
Develop a class example
 The Residence account will control if the:
1. Residence primary listing has a business additional listing
captioned
For example:
Booth Jerrol W
Call …………………………….…668-2328 (Bus AL)
Res 87-1256 Hakimo Rd……. 668-2846 (Res PL)
CRUCIAL REMINDER
 IF THE MAIN CAPTION IS TO BE DISCONNECTED AND CUSTOMER
STILL MAITAINS CAPTION LISTING STATUS, A NEW MAIN CAPTION
ACCOUNT MUST BE ESTABLISHED. FAILURE TO DO SO WILL
RESULT IN THE REMOVAL OF THE CUSTOMER’S ENTIRE LISTING
FROM BOTH LIVE SOURCE’S DIRECTORY ASSISTANCE AND
TELEPHONE DIRECTORY.
 ALL SUBCAPTION ACCOUNTS MUST BE CORRECTED TO REFLECT
THE NEW TELEPHONE NUMBER AND/OR SEQUENCE NUMBER.
 ALWAYS BE CONSCIOUSLY AWARE OF ANY CHANGES TO BE MADE
TO THE CAPTION LISTING

THINK HOW BOTH THE MAIN CAPTION AND SUBORDINATE
ACOUNTS AFFECT EACH OTHER.
SENTENCE STRUCTURE-HAWAII ONLY
An account’s listing category may contain a combination of straight line
and caption listings. All caption listing data, including the telephone
numbers must be entered in the Directory List-Caption (DIRC) screen.
Caption Listing sentences require four basic elements:
 Caption Listing Key
( CP = major key)
 Sequence Number
(100, 200, 300, etc)
 Indention Instruction Descriptor)
(IN0 – IN6)
 Directory Listing Information
In addition, Account Types of Bus, Prof, Govt and Caption Control
Number are also required.
SEQUENCE NUMBERS-HAWAII ONLY
 Main Caption Account:
A sequence number is a three-to-five digit number that controls the
sequence in which a caption appears in the directory. The sequence
number 100 is assigned to the initial main caption header.
Sequence numbers assigned to the main caption headers on multiple
caption listings are in increments of 1000, with the last three digits
being 100 (e.g. 1100, 2100, 3100, 4100, etc).
 Subordinate Caption Account:
Each Subordinate Caption Account is usually assigned a sequence
number of 100 digits higher than its associated caption listing set.
 Line of Information (LI):
Line of information is usually assigned a sequence number of two
digits higher than its associated listing. This is to allow multiple
insertion of LI should the need arise.
 Classified Listing Heading (CH)
Classified Listing Heading is usually assigned a sequence number of
100 digits higher than its associated listing (line containing the
telephone number).
 Control Number
The caption Control Number uniquely identifies each caption listing
set. The control number is obtained from NOCV, and is entered in all
brand new caption listing set.
A control number is assigned per telephone directory caption listing
set. For instance, a customer with Oahu, Leeward, and Windward
caption listings will be assigned a total of three control number: one
per directory.
 CP (Caption Listing ID Major Key)
The CP major key is used to distinguish a caption listing from a
straight-line listing. An account may have multiple CP entries, same
or different names from the service name. For example, the primary
listing and the additional listing are set up as caption.
 IN (Indention Level)
The IN level indicates in the directory the number of positions a
caption listing is to be indented from the left margin. For example,
the caption header is not indented from the left margin and is
assigned an indent level of zero (0).
The Subcaption lines are indented under the main caption header,
and are assigned indent values ranging from 1 to 6.
An indention level is required for each listing group, but only one per
listing group is valid.
Indention levels are not valid for the CH, NT, or XX keys.
SC7 (SELECTION CONTROL 7)-HAWAII ONLY
Directory's VAST system extracts caption listing data based on the
location code of the main caption account's profile. Whenever the
prefix (NXX) of the main caption is one that is in the neighborhood
area, an SC7 is entered on the main Oahu caption. The SC7 is
entered in the DIRC screen, Selection Control field in the Options
category.
**The purpose of SC7 is to prevent auto-duplication entry of the entire Oahu caption
listing set in a neighborhood directory.
For example:
Main caption prefix:
Subcaption #s prefix:
456
247
732
373
(Leeward prefix)
(Windward prefix)
(East Honolulu prefix)
(East Honolulu prefix)
Without the SC7 entry on the main caption account (Leeward), the
Windward and East Honolulu numbers will be printed erroneously in
the Leeward directory at no charge. Only business numbers that
belong to the neighborhood directory will be listed in the
neighborhood directory at no additional cost. So, if the above
customer requests all numbers be listed in the Leeward neighborhood
directory, (3) business additional charges of $0.90 will apply: (1) for
the Windward prefix, and (2) for the East Honolulu prefixes. If the
same customer wants to list the identical Oahu caption listing in the
East Honolulu directory, then (2) business additional listing charges
will apply: (1) for the Leeward prefix, and (1) for the Windward prefix.
EXCEPTION TO THE RULE:
The above rule would be superseded if the listing is or consist of a
legitimate personal name listing, AND the last name (not the first
name), is the finding word.
For example:
 Sato, Harvey T DC
 Sasaki, George H Inc
**However, if customer requests the actual first name to be the finding word, then the
business additional listing charge will apply.
For example:
 Harvey, Sato T DC
 George, Sasaki H Inc
Caption Listings in the neighborhood directories are manually
established as a separate caption listing set, with its own caption
control number.
DS (DELETE SELECTION CONTROL CODE)-HAWAII ONLY
When SC7 is erroneously established on a main caption listing with a
non-neighborhood prefix (prefixes that do not belong in the neighborhood
directories like 922, 521, 841, 422), DS is used to delete the SC7 from
the database. This is entered in the DIRC screen, Selection Control field
in Options.
It is also used to delete an SC1 entry for straight line listings. This is
entered in the DIRS screen, Selection Control field in options.
CAPTION LISTING DIRECTORY KEYS-HAWAII ONLY
KEYS

























DESCRIPTION
Caption Header (Major Key)
Alternate Call
Caption Information
Classified Heading
Community
Control Number
Directory Address
Designation
Dialing Instruction
E-mail or Web address
File As
Foreign Listing
Line of Information
Main Caption
Nickname
Note (Retained Remark)
Options
Right Justify
Same Address
Subcaption
Sublocation
Title Degree
Telephone Number
Non-Retained Remark
Zip code
CP
AC
CI
CH
CM
CN
DA
DE
DL
EA
FA
FL
LI
MC
NN
NT
OP
RJ
SA
SC
SL
TD
TN
XX
ZP
NOCV CP LINE ORDER REQUIREMENT-HAWAII ONLY
The caption header (CP key) requires the presence of both a finding word
(last name) and a first name to meet directory system requirements.
Some customer listings only have a finding word entry. In this case, a
comma (,) must be entered immediately after the finding word.
For example:
A
CP
100
IBM,
If a customer's listing requires a File As (FA), enter the information
beneath the CP line.
CI (CAPTION INFORMATION)-HAWAII ONLY
Caption Information (CI) enhances the caption listing and is critical for
the effectiveness of the listing. Because they are entries for the clarity of
the caption, no monthly recurring charges are associated with it.
Examples of CI are department names, branches of a business, such as:






Admin Ofc
Order Desk,
Accounting Purchasing & Sales
Dispatch
Billing Dept
Repair Service
Caption Information can also be words or phrases that describe where
the call terminates, such as:






Ofc
Shop
Res
Fax Line
Showroom
Cellular Phone
Each CI phrase must be established on a separate line with a new
sequence number. There may or may not be a telephone number or
address associated with a CI entry, as a separate entry.
It is similar to Dialing Instructions (DL) on a straight-line listing.
LI (LINE OF INFORMATION)-HAWAII ONLY
A Line of Information (LI) is used to enter descriptive or instructional
information that assists the directory user. It may not be used to
advertise the services or products of the customer.
An LI requires a sequence number; and it appears on a line by itself in
the printed directory without a telephone number. A caption listing set
can have multiple LIs, and are listed in the white pages only for a
monthly recurring charge. Customers requesting to print LIs in the
yellow pages are referred to Super Pages.
Examples of LIs are:



Corner of Bishop & King
Hearing Impaired TTY Only
Office Hours 8:00 a.m. to 5:00 p.m.
AC (ALTERNATE CALL)-HAWAII ONLY
Alternate Call (AC) provides a number to call after working hours, or
when there is no answer at the first telephone number listed in the
telephone directory. Each line of a caption that contains an AC phrase
must have a telephone number associated with it. Alternate Call is
charged as a business additional listing, and only appears in the white
pages. Customers requesting to list the AC in the yellow pages are
referred to Super Pages.
Examples:


If No Answer to Business Call Physicians Exchange………..524-2575
After 5:00 PM Weekends & Emergencies Call………………..531-9733
OMIT ADDRESS-HAWAII ONLY
Customers may sometimes request that their address be omitted from
the caption listing. This is what is referred to as omit add. Listings with
omit address are written with the listing key of CI and an entry of Call in
place of the address. If two or more numbers in a caption listing request
omit add, Or, can be used in lieu of Call.
For example:
A Platinum Towing & Recovery
Call …………………….739-0222
Or …….………………..234-6551
In some cases, the customer may not want to have the same address
repeated. In this case, the CI phrase of Or, Or Call, may be used in lieu
of the address for the subsequent subcaption line.
For example:
A Prompt Computer Service Corporation
99-543 Kapahulani Pl ……………486-2757
Or Call ……………………………….672-0589
Or Call………………………………..677-5627
If the customer has both business and residence listings with both
addresses omitted, the caption listing is set up in the following manner.
For example:
Gilbert Vivien K CPA
Call ……………..533-1837
Res ………………373-0876
FILING RULES-HAWAII ONLY
When determining the filing sequence for caption listings, follow these
rules:
1. Business listings are filed before residence listing
For example:
Chee Warren W
715 S King Suite 400 ……………521-4974
Res 232 Kaiolohia Pl …………….395-1968
2. Listings without Caption Instruction (CI), or listings that carry the
same Caption Instructions are filed:
A. Alphabetically by street name
For example:
Ishihara John M Dr optmtrst
94-748 Hikimoe St Suite C ……………..671-1656
1441 Kapiolani Bl Suite 1520 ………….973-2015
B. Numerically by gate or house number, if the street name is the
same.
For example:
Diamond Parking Inc
1211 Kapiolani Bl …………..533-4189
1585 Kapiolani Bl …………..955-4339
C. Numerically by telephone number, if the house number and street
name is the same.
For example:
Pacific Heavy Equipment & Truck Repair
1753B Silva …………………845-0007
1753B Silva …………………845-0238
2 Listings without Caption Instruction (CI), or listings that carry the
same Caption Instructions are filed: (cont'd)
D. CI phrases Call or Res used in lieu of an address appear before
lines with an address.
For example: (All accounts are primary listings)
Pacific Dynamics Corp
Call………… …………………677-9349
Or………….. …………………236-0765
1000 Hele ……………………261-4807
Exception to the rule:
Rule #1 would supersede rule #2.D., if there are a combination of
residential and business service. Business listings are filed before
residential listings.
For example:
Tenby Stephen H Dr MD Ltd
Kahala Mall Office Center
4211 Waialae Av Suite 205 ……………………………………732-2848
If No Answer To Business Call Physician's Exchange….524-2575
Res …………………………………………………………………….735-2259
3. Subcaptions with CI phrases are filed alphabetically and follow
subcaptions that have street address.
For example:
Linapuni School
1434 Linapuni …………………..………...832-3303
A-Plus Program 1434 Linapuni………..832-3306
Counselor's Office 1434 Linapuni ……832-3304
A. The following CI phrases always appear first in a caption:
1. Administrative Office
2. Main Office
3. Office
For example:
Diamond Parking Service
Main Office Oahu …………………………….592-7275
Airport Industrial ………………………………831-4520
Canterbury Square …………………………...973-2647
Chinese Cultural Center……………………..532-4515
Hale Puahi…………………………………….…523-4516
Hawaii National Bank………………………...532-4518
Japanese Cultural Center…………………...973-0509
Neal Blaisdell Center ………………………...592-2616
Wailana Coffee House …………………….….973-2649
4.
Communities and building names used in lieu of house number
and street names are inter-filed with listings with house number and
street names.
For example:
Chocolate Lovers Emporium
Kahala Mall Shopping Center…………………735-5000
1247 Kailua Rd Suite 2…………………………261-3141
317 Kamakee……………………………………..521-2188
Stadium Mall……………………………………..488-9594
The Ward Warehouse……………………………523-8866
Windward Ma……………………………………..247-1811
5.
Alternate Call (AC) listings are filed after all listings.
For example:
Limm Whitney M L MD
1329 Lusitana Suite 709 …………………………….…523-5033
2226 Liliha Suite 402 …………………………………...523-0166
If No Answer Contact Physician's Exchange ……524-2575
6.
Mobile, pager, and cellular listings are filed last, unless the
customer has an AC phrase of If No Answer.
7.
Any deviations from the preceding filing rules require a retained
remark (NT key) of SPEC FILE to justify the filing sequence. Only (1)
SPEC FILE retained remark is required per listing set. A sequence
number of 10 digits higher than the associated listing is assigned.
For example (CH excluded for the purpose of the exercise)
A
A
A
A
A
A
A
A
A
A
A
A
A
CP
NT
CI
DA
TN
ZP
CI
DA
ZP
TN
CI
ZP
TN
100
110
200
300
300
300
400
500
500
500
600
600
600
0
1
2
1
2
2
Bakery, Kapiolani
SPEC FILE
Ala Moana
1517, , Kapiolani Bl
808/949-3111
96815
Aiea
, , Aiea Shopping Cntr
96701
808/488-1888
Coffee Shop
96701
808/488-1861
CAPTION CONTROL REFERENCES-HAWAII ONLY
Caption control procedure requires all caption listings to be established
and controlled on a main caption account. The procedure also requires
that cross-references be maintained to each associate subordinate
accounts with the main caption account.
The two references used are:
 MC = Reference Main Caption Control
 SC = Reference Subcaption Listing
There can be multiple MC entries with the same or different names.
REFERENCE MAIN CAPTION CONTROL (MC)
The Reference Main Caption Control (MC) key is written on each
subordinate account to identify the account that controls the listing data,
and contains the following elements:
 A sequence number and qualifier
 The name contained I the control line of the caption
(Filing punctuation not required)
 The telephone number of the caption control account
For example:
Account profile: 596-7858
A
MC 100
HAWAII OPERA THEATER
A
TN
808/596-7372
Reminder: If the caption header account's name or telephone number are
changing, the Reference account must be corrected accordingly.
REFERENCE SUBCAPTION LISTING (SC)
The Reference Subcaption Listing (SC) key identifies the qualifier number
of the each subordinate caption listing. This tells you exactly where to
look on the main account for the subordinate listing. The SC key
contains the following entries:
 A sequence number in the same series as the MC line
(Increment by one or 100 for each listing under the same caption)
 A qualifier
 The sequence number under which the subcaption listing is filed
 The telephone number associated with the subcaption listing
For example:
Acct profile: 596-7858
SC
101
300
TN
101
808/596-7858
Reminder: If the sequence number of the MC/SC account is changing on
the caption header account, the Reference account must be corrected to
reflect the new sequence number.
ADDITIONAL LISTING CHARGES-HAWAII ONLY
In order to keep track of listing charges on accounts with caption
listings, the following method is used to determine which account the
additional listing charge is to be billed:
 The additional listing charge is traditionally applied to the account
that carries SC key (subcaption line).
 If the customer wants the additional listing charge billed to the main
caption control account, (CP) an NT key entry is entered on the
Reference account (MC/SC) indicating where the additional listing
charge is billed.
For example:
Account profile: 596-7858
A MC 100
HAWAII OPERA THEATER
A TN
100
808/596-7372
A SC
101
300
A TN
101
808/596-7858
OAHU NEIGHBORHOOD DIRECTORIES (LEEWARD, WINDWARD,
EAST HONOLULU)
Certain straight line and caption listings extracted from captions
must be manually established in its respective neighborhood directory
following the multi-book listing procedure. A monthly charge is not
applicable in this situation.
When all the telephone numbers in a professional (personal name) or
business name caption are in the same neighborhood area, the
identical caption listing is manually established as a neighborhood
listing in its respective neighborhood directory at no additional cost.
For example, a business customer's caption listing with 2 East
Honolulu numbers (i.e. 732, 737 prefixes) will be listed both in the
Oahu and East Honolulu directories at no extra cost. However, in
order for the caption listing to appear in the East Honolulu directory,
the listing must be manually set up as a neighborhood listing, via a
new DIRC screen, with a new caption control number, and the
corresponding Foreign Listing (FL) code.
**Reminder: The use of Selection Control 7 (SC7), is required when the main caption is
a Leeward, Windward, or East Honolulu number).
For example:
Oahu Main Caption:
732-1781
Caption Control number: 11111
Selection Control:
7 (to suppress from auto-duplication)
1st DIRC screen:
A CP
100 0
Kaimuki, Christian School
A SA
200 1
A TN
200
808/732-1781
A SA
300 1
A TN
300
808/737-8186
A CH 400
PRIVATE SCHOOLS
East Honolulu Caption
Selection Control:
Caption Control number:
None (only entered on the Oahu caption)
22222
2nd DIRC screen:
A CP
1100 0
A FL
1100
A SA
1200 1
A TN
1200
A SA
1300 1
A TN
1300
Kaimuki, Christian School
M0383 (this triggers the system to list in EH)
808/732-1781
808/737-8186
Subcaption Reference account:
737-8186
1st DIRM screen:
A
MC 100
KAIMUKI CHRISTIAN SCHOOL
A
TN
100
808/732-1781
A
SC
101
300
A
TN
101
808/737-8186
2nd DIRM screen:
A MC 20
KAIMUKI CHRISTIAN SCHOOL (EAST HONOLULU)
A TN 200
A SC 201
A TN 201
808/732-1781
1300
808/737-8186
CHECK POINTS
1. Classified Heading entry in the neighborhood directory is not
required.
2. Equal number of MC/SC must be set up on each subcaption
account.
3. The neighborhood captions are established on the same account
that controls the Oahu caption.
4. Generally, neighborhood main caption's sequence numbers are in
the increments of 1000, and end in 100. (i.e., 1100, 2100, 3100,
etc)
5. Neighborhood reference subcaption's (MC) sequence numbers are in
the increments of 100
6. The neighborhood's directory name is entered in parenthesis in the
MC line after the business name.
Caption Listing with Personal Name (Professional Account Type)
When at least one telephone number in a personal name caption
(professional account type) is in the neighborhood area, the identical
listing is manually established as a multi-book listing in the
neighborhood directory. This is provided that the finding word (LN= field)
is the actual surname.
For example:
Abrew Robert W CPAS Inc
700 Bishop Suite 1918 …………..521-8488
3221 Waialae Av Suite 310 ………735-1759
Main Caption: 521-8488
1st DIRC screen:
Caption Control #: 12345
A
CP
100 0
Abrew, Robert W CPAS Inc
A
FA
ABREW, ROBERT W C P A S INCORPORATED
A
SA
200 1
A
SL
Suite 1918
A
ZP
96813
A
TN
808/521-8488
A
DA
300 1
3221, , Waialae Av
A
SL
Suite 310
A
ZP
96816
A
TN
808/735-1759
A
CH 305
ACCOUNTANTS-CERTIFIED PUBLIC
2nd DIRC screen:
Caption Control #: 67890
A
CP
1100 0
Abrew, Robert W CPAS Inc
A
FA
ABREW, ROBERT W C P A S INCORPORATED
A
FL
M0383
A
SA
1200 1
A
SL
Suite 1918
A
ZP
96813
A
TN
808/521-8488
A
DA
1300 1
3221, , Waialae Av
A
SL
Suite 310
A
ZP
96816
A
TN
808/735-1759
Reference Subcaption Account: 735-1759
1st DIRM screen:
A
MC 100
A
TN
100
A
SC
101
ABREW ROBERT W CPAS INC
808/521-8488
300
A
TN
101
2nd DIRM screen:
A
MC 200
A
A
A
TN
SC
TN
200
201
201
808/735-1759
ABREW ROBERT W CPAS INC (EAST
HONOLULU)
808/521-8488
1300
808/735-1759
Caption Listing with Business Name (Bus/Gov't Account Type)
When a business name caption contains telephone numbers with
prefixes other than those in a neighborhood area, only the telephone
numbers associated with neighborhood areas are established in the
respective neighborhood directories.
Sometimes, only a straight-line listing is established in the respective
neighborhood directory. The straight-line would be established on the
respective subcaption account (MC/SC). The neighborhood caption
listing, however, will be established on the main caption account.
For example:
Diamond Head Sprinkler Inc
899 Waimanu ……………….591-1122
Or Call…………………………261-8811
Or Call…………………………674-9494
Main Caption account:
Caption Control #:
DIRC screen:
A
CP
100 0
A
SA
200 1
A
ZP
A
TN
A
CI
300 1
A
TN
A
CI
400 1
A
TN
A
CH 500
591-1122
11111
Diamond, Head Sprinkler Inc
96813
808/591-1122
Or Call
808/261-8811
Or Call
808/674-9494
SPRINKLERS - LAWN & GARDEN - RETAIL
 Reference Subcaption account: 261-8811
Establish MC/SC
DIRM screen:
A
MC 100
DIAMOND HEAD SPRINKLER INC
A
TN
100
808/521-1122
A
SC
101
300
A
TN
101
808/261-8811
A
A
A
A
A
Straight-Line Listing for Windward Directory
DIRS screen:
PL
200
Diamond, Head Sprinkler Inc
FL
M1098
CI
Or Call
ZP
96734
TN
808/261-8811 (Only if primary listing)
 Reference Subcaption account: 674-9494
Establish MC/SC
DIRM screen:
A
MC 100
DIAMOND HEAD SPRINKLER INC
A
TN
100
808/521-1122
A
SC
101
400
A
TN
101
808/674-9494 (Only if primary listing)
A
A
A
A
A
Straight-Line Listing for Leeward Directory
DIRS screen:
PL
200
Diamond, Head Sprinkler Inc
FA
M1094
CI
Or Call
ZP
96813
TN
808/674-9494
Directory's VAST system determines which neighborhood directory a
caption or straight line listing is to be printed by the location code (LC) in
the customer's profile.
If the listing is to print in a neighborhood directory other than the one
associated with the location code of the customer's profile, a Foreign
Listing (FL) code is entered in the listing set.
The FL is followed by a five-digit location of the directory in which the listing is to
appear.
FL Code
 M1094
 M1098
 M0383
Directory Name
 Leeward
 Windward
 East Honolulu
ATTACHMENT I
STREET ADDRESS ABBREVIATIONS
The following list contains suggested abbreviations for
common words used in Directory Listing street addresses. This
attachment is associated with the separate section entitled
ADDRESSES IN DIRECTORY LISTINGS.
This list of abbreviations is not all-inclusive; abbreviations for
other common words are acceptable. Furthermore, the use of
these abbreviations in directory listings is encouraged but not
required.
Address
Abbrev
Address
Abbrev
Addition
Addtn
Lake
Lk
Air Force
Base
AFB
Lane
Ln
Apartment
Apt, Apts
Loop
Lp
Avenue
Av, Ave
Mobile
Home Park
MHP, M H
P
Barracks
Bks
Mount
Mt
Beach
Bch
Mountain
Mt
Boulevard
Bl, Blvd
Park
Prk, Pk
Building
Bldg
Parkway
Prkwy,
Pkwy
Bypass
Byp
Point
Pt
Canyon
Cnyn
Post Office
PO
Carrier
Route
CR, C R
Post Office
Box
POB, P O
B, PO Box,
P O Box
Causeway
Cswy,
Cawy
Ranch
Rch
Center
Cntr, Ctr
Ridge
Rdg
Circle
Cir
Road
Rd
County
Cnty, Co
Route
Rt, Rte
Court
Ct
Rural
Delivery
RD
Drive
Dr
Rural Free
Delivery
RFD
Estates
Ests
Rural Route RR, R R
Expressway Expwy
Shopping
Center
Shpg Ctr
Extension
Ext
Shore
Shr
Farm to
Marke Rd
FM Rd
Spring/s
Spg, Sprgs
Fort
Ft
Square
Sq
Freeway
Frwy
State Route SR
Gulch
Glch
Station
Stn
Harbor
Hrbr, Hbr
Street
St
Heights
Hts, Hgts
Terrace
Ter
Highway
Hwy
Township
Twp
Homestead
Hmstd
Trail
Tr, Trl
Home
Carrier
Route
HCR
Valley
Vly
Houselots
Hselots
Village
Vlg
Junction
Jct
Vista
Vst
ATTACHMENT II
MILITARY TITLE ABBREVIATIONS
The use of Military Title abbreviations in directory listings is
encouraged but not required. For purposes of consistency,
though, follow these four standards in regard to establishing
Military Titles:
1. If a customer is retired from the military, the abbreviation
"Ret" may be usedfollowing any title.
EXAMPLES:
Maj Ret
Gen Ret
LtCol Ret
MajGen Ret
2. If the military title starts with the words "First or Second"
and the customer indicates no preference for the words, use
the numeric "1" or "2" as a prefix on the abbreviated title
(omitting spaces).
EXAMPLES:
First Lieutenant = 1Lt
First Sergeant = 1Sgt
Second Lieutenant = 2Lt
3. If the military title ends with a numeric indicator, such as
First Class, Second Class, or the numerics 1,2,3,4,5,etc., and
the customer indicates no preference for the letters FC or SC,
use a numeric suffix on the abbreviated title (omitting spaces).
EXAMPLES:
Sergeant First Class = Sgt1
Private First Class = Pvt1
Chief Warrant Officer 2 = CWO2
Petty Officer 3 = PO3
Specialist 4 = Spec4
4. If the title consists of a combination of two military titles,
combine the abbreviations for each title (omitting spaces).
EXAMPLES:
Lieutenant Colonel = LtCol
Sergeant Major = SgtMaj
Major General = MajGen
Staff Sergeant Major = SsgtMaj
The following list contains Military Title abbreviations to use if
the customer approves one from the list.
Title
Abbrev
Admiral
Adml
Airman
Amn
Brigadier General
BrigGen
Captain
Capt
Chief petty officer
CPO
Chief Warrant Officer
CWO
Colonel
Col
Commander
Cmdr
Corporal
Cpl
Ensign
Ens
Flight Officer
FO
General
Gen
Gunery Sergeant
GnySgt
Lance Corporal
LncCpl
Lieutenant Junior Grade
LtJG
Lieutenant
Lt
Major
Maj
Mster Sergeant
MstrSgt
Petty Officer
PO
Platoon Sergeant
PltnSgt
Private
Pvt
Sergeant
Sgt
Specialist
Spec
Squadron Leader
SqdLdr
Staff Sergeant
StfSgt
Technical Sergeant
TechSgt
United States Air Force
USAF
United States Army
USA
United States Coast
Guard
USCG
United States Marine Corp USCM
United States Navy
USN
Warrant Officer
WO
ATTACHMENT III
BUSINESS WORD ABBREVIATIONS
The following list contains abbreviations for words commonly
used in Business Names and in Caption Identifier (CI) phrases.
Abbreviations in directory listings are to be encouraged but are
not required.
This list is not all inclusive; abbreviations for other common
words are acceptable as long as the clarity of the listing is not
impaired. The use of abbreviations in Business Names should
be approved by the customer.
Business Word
Abbrev
Business Word
Abbrev
Accounting
Acctg
Incorporated
Inc
Administration
Admin
Information
Ino
Advertising
Advt, Adv
Insurance
Ins
Agency/s
Agcy, Agcys International
Int, Internatl
American
Amer
Laboratory/s
Lab, Labs
Apartments
Apts
Limited
Ltd
Association/s
Assn, Assns Limited
Liability
Corporation
LLC
Attorney/s
Atty, Attys
Low Liability
Corporation
LLC
Branch
Br
Limited
Liability
Partnership
LLP
Brothers
Bros
Los Angeles
LA
Building/s
Bldg, Bldgs
Manager
Mgr
Business
Bus
Manufacturer/s Mfr, Mfrs
California
Calif
Manufacturing
Mfg
Company/s
Co, Cos
Market/s
Mkt, Mkts
Construction
Constr
National
Natl
Continental
Contl
Number
No
Contractor/s
Contr,
Cntrs
Office
Ofc
Cooperative
Co-op
Organization
Org, Orgn
Corporation/s
Corp, Corps Pacific
Pac
County
Cnty, Co
President
Pres
Dealer/s
Dlr, Dlrs
Professional
Profsnl
Department/s
Dept, Depts Railway/s
Ry, Twys
Director
Dir
Residence
Res
District
Dist
San Diego
SD
Division
Div
San Francisco
SF
Equipment
Equip
Service
Svc, Serv
General
Information
Gen Info
Southern
California
So Calif
Headquarters
Hdqtrs
Station
Stn
Superintendent Supt
Supervisor
Supv
United States
US
Warehouse
Whrse
ATTACHMENT IV
GLOSSARY OF DIRECTORY TERMS
Additional Listing
Any subsequent appearance of a Telephone Numbe
the Primary Listing (PL) has been established.
Caption Listing
A directory listing that consists of at least 3 lines: a
followed by two indented lines containing at least t
numbers
Foreign Listing
A directory listing that contains a Telephone Numbe
particular directory (see "Foreign" Telephone Numb
"Foreign" Telephone
Numbers
Telephone Numbers that are not "local" to a particu
another Telephone Company, 800/888/900 numbe
directory or directory section)
Grandfathered Listings
Directory Listings that were established prior to the
or procedure.
Note: The customer's account will contai
explaining the "grandfathered" status of
directory listing activity on the account p
remove the "grandfathered" status and t
according to the current Directory Listing
"Local" Telephone
Numbers
Telephone Numbers for local customers that are en
in a particular directory
Multi-Book Listings
1. Additional free appearance of a customer's Prima
Company directory other than its local one, with eli
customer's community.
2. In Florida and California, and at Verizo
appearance of our customer's listing in a
whether or not there is a charge for it.
NPA
3-digit Area Code associated with a Telephone Num
NPA's 800-, 855-, 866-, 877-, 888-, 900-
NXX
3-digit Telephone Number prefix assigned to a part
customers
Primary Listing
The first appearance of a telephone number in a list
either be a straight-line or a caption listing. Any sub
telephone number would be established a an additi
caption arrangement).
Straight-Line Listing
A directory listing that consists of three basic entrie
telephone number) and usually occupies a single lin
NOTE: With the inclusion of other text, s
or Dialing Instructions, or with a long Bu
may occupy more than one line.
10-Digit Dialing
Requires customers to dial all 10 digits of a Telepho
NPA NXX-XXXX
ATTACHMENT V
FILING WORD TABLE
If the following abbreviations are used as the first word (Filing
Word) in business listings and they represent a word other
than what is listed below, a File As (FA) phrase is required for
proper placement.
NOTE: Upper case used here is for denoting the abbreviated
version of the applicable word it preceeds. Upper/Lower case
rule applies when using the abbreviation.
Abbrev.
Description
Abbrev.
AGCY
Agency
INTERNTL
I
AGCYS
Agencys
INTL
I
ALEX
Alexander
INTRL
I
AMER
American
JAS
J
APT
Apartment
JON
J
ASSN
Association
JOS
J
ASSNS
Associations
JR
J
ATTY
Attorney
JUS
J
AV
Avenue
LAB
L
BENJ
Benjamin
LABS
L
BGLOW
Bungalow
LAWR
L
BL
Boulevard
LN
L
BLDG
Building
LP
L
BLVD
Boulevard
LT
L
BR
Branch
LTD
L
BRIG
Brigadier
MAJ
M
BRO
Brother
MD
M
BROS
Brothers
MFG
M
CAPT
Captain
MFR
M
CAWY
Causeway
MFRS
M
CHAS
Charles
MKT
M
CIR
Circle
MKTS
M
CNTL
Continental
MME
M
CNTRY
Country
MNL
M
CNTY
County
MTN, MNT
M
CO
Company
MR
M
CO-OP
Cooperative
MT
M
COL
Colonel
NATHL
N
CONSTR
Construction
NATL
N
CONTL
Continental
NO
N
CORP
Corporation
OFC
O
CORPS
Corporations
PAC
P
COS
Companies
PATK
P
COTTG
Cottage
PHIL
P
CPA
Certified Public
Accountant
PHILS
P
CSWY
Causeway
PK
P
CT
Court
PKWY
P
DANL
Daniel
PL
P
DD
Doctor of Divinity
RD
R
DDS
Doctor of Dentistry
RES
R
DEPT
Department
REV
R
DEPTS
Departments
RN
R
DIST
District
ROBT
R
DIV
Division
ROCHSTR
R
DLR
Dealer
RR
R
DLRS
Dealers
RT
R
DR
Doctor
RY
R
EDW
Edward
SAML
S
EQUIP
Equipment
SERV
S
EXCH
Exchange
SGT
S
EXCHS
Exchanges
SHR
S
FCTRY
Factory
SQ
S
FERD
Ferdinand
SR
S
FR
Father
SS
S
FREDK
Frederick
ST
S
FT
Fort
STN
S
GEN
General
STNS
S
GENL
General
SUPT
S
GEO
George
TER
T
HDQTRS
Headquarters
THEO
T
HDW
Hardware
THOS
T
HWY
Highway
TR
T
II
Second
TV
T
III
Third
U S, US
U
INC
Incorporated
WHSE
W
INS
Insurance
WHSLE
W
INT
International
WM
W
ATTACHMENT VI
TITLE/DEGREE ABBREVIATIONS
The following is a list of commonly used abbreviations.
Abbrev
Business Word
Abbrev
Bu
Adm
Admiral
LncCpl
Lan
Amn
Airman
LPN
Lic
Atty
Attorney
LPT
Lic
BC
Bachelor of Chemistry
Lt
Lie
BCE
Bachelor of Chemical Engineering
LtCol
Lie
BD
Bachelor of Divinity
LtCol Ret
Lie
BDS
Bachelor of Dental Surgery
LtJG
Lie
BE
Bachelor of Education, Bachelor of
Engineering
Maj
Ma
BM
Bachelor of Medicine
MajGen
Ma
BMS
Bachelor of Marine Science
MajGen Ret
Ma
BPE
Bachelor of Physical Education
Maj Ret
Ma
BPh
Bachelor of Philosophy
MD
Doc
BrigGen
Brigadier General
Miss
Mis
BSN
Bachelor of Science in Nursing
MN
Ma
BSNE
Bachelor of Science in Nursing
Education
MPA
Ma
Capt
Captain
Mrs
Mis
Cmdr
Commander
Mr
Mis
Cpl
Corporal
Ms
Mis
CPA
Certified Public Accountant
MstrSgt
Ma
CPO
Chief Petty Officer
OD
Doc
CWO
Chief Warrant Officer
PhD
Doc
CWO2
Chief Warrant Officer 2
PC
Pri
Col
Colonel
PltnSgt
Pla
DBA
Doctor of Business Administration
PO
Pet
DC
Doctor of Chiropractic
PO3
Pet
PS
Pub
DDS
Doctor of Dental Surgery, Doctor of
Dental Science
PT
Phy
Ded
Doctor of Education
Pvt
Pri
DMD
Doctor of Dental Medicine
Prof
Pro
DO
Doctor of Optometry, Doctor of
Osteopathy
RD
Reg
Dr
Doctor
Ret
Ret
DVM
Doctor of Veterinary Medicine
Rev Mother
Rev
DVS
Doctor of Veterinary Surgery
Rev
Rev
Esn
Ensign
Rev Dr
Rev
Esq
Esquire
Rev Fr
Rev
FACA
Fellow of the American College of
Anesthesiologists
RN
Reg
FACC
Fellow of the American College of
Cardiologists
RNP
Reg
FADC
Fellow of the American College of
Dentists
RPh
Reg
FACOG
Fellow of the American College of
Obstetricians and Gynecologists
RPT
Reg
FACP
Fellow of the American College of
Physicians
2LT
2nd
FACR
Fellow of the American College of
Radiologists
Sgt
Ser
FACS
Fellow of the American College of
Surgeons
Sgt1
Ser
FCAP
Fellow of the College of American
Pathologists
SgtFC
Ser
FCPS
Fellow of the College of Physicians
and Surgeons
SgtMaj
Ser
Fr
Father
Sqd Ldr
Squ
First Lt
First Lieutenant
Sr
Sen
1Lt
First Lieutenant
SsgtMaj
Sta
First Sgt
First Sergeant
StfSgt
Sta
1Sgt
First Sergeant
TechSgt
Tec
FO
Flight Officer
WO
Wa
Gen
General
VMD
Doc
Gen Ret
General Retired
II
Sec
GnySgt
Gunnery Sergeant
III
Thi
Gov
Governor
IV
Fou
Hon
Honorable
V
Fift
Jr
Junior
Jus
Justice
LMT
Licensed Massage Therapist