Contents Winchester District Contents Winchester City Centre Contents Contents Introduction ....................................................................................................... 1 Advice Agencies ............................................................................................... 2 National Help-lines.......................................................................................... 15 Support / Advice………………………………………………………………… 15 Sexual issues ............................................................................................... 16 Children ........................................................................................................ 16 Drugs / Alcohol ............................................................................................ 17 Family ........................................................................................................... 18 Public Service Organisations ........................................................................ 19 Domestic Advice Services ............................................................................. 22 Welfare Benefits Advice ................................................................................. 24 Legal Advice .................................................................................................... 25 Supported Housing Projects.......................................................................... 26 Direct Access Hostels .................................................................................... 29 Winchester Rent Deposit Scheme ................................................................. 32 Letting Agents / Property Agents .................................................................. 33 Useful Websites .............................................................................................. 42 Other Suggestions for Finding Accommodation ......................................... 43 Shared Ownership Schemes.......................................................................... 44 Social Housing Providers............................................................................... 45 Hampshire Local Authorities ......................................................................... 48 Telephone calls may be recorded Introduction No Second Night Introduction Winchester City Council is committed to ‘No Second Night Out’ The City Council endeavours to provide information in plain English and in the right format. Please let us know should you need the directory in any of the following formats and we will arrange this for you: LARGE PRINT BRAILLE AUDIO TAPE TRANSLATED INTO ANOTHER LANGUAGE If you require this service or have other specific needs, please contact the Customer Service Centre for assistance: Telephone: 01962 840 222 Email: meyers@winchester.gov.uk We welcome feedback on the directory; particularly information on other schemes which you feel should have been included. Should you have a suggestion regarding the Directory of Services, please contact: Strategic Housing City Offices, Colebrook Street, Winchester, SO23 9LJ Telephone: 01962 840 222 Fax: 01962 841 365 Email: housing@winchester.gov.uk 1 Advice Agencies Advice Agencies Advance Housing & Support Ltd Head Office: 01993 772 885 2 Witan Way Witney Oxon OX28 6FH Email: Info@advanceuk.org Visit: www.advanceuk.org Local Office: 01962 840 356 23 Saxon Road Winchester SO23 7DJ Advance provides housing advice and support throughout England for people with learning disabilities or mental health issues. They provide practical services to enable people to live their lives as independently as possible. A2 Dominion Care & Support Tel: 01962 828818 33 Staple Gardens Winchester SO23 8SR Visit: www.a2dominion.co.uk Floating Support: 01962 828 852 Northgate Place: 01962 828 856 City Road Project: 01962 853 090 A2 Dominion Care & Support provide housing related care and support services, to enable people to live independent lives. They also provide floating and tenant support, as well as running projects for young people and those with learning difficulties. 2 Advice Agencies Age Concern Winchester Tel: 01962 840 667 The Winchester Centre 68 St Georges Street Winchester Hampshire SO23 8AH Visit: www.ageuk.org.uk Email: info@ageukwinchester.org.uk Age Concern work with and for older people, providing essential care and information. They campaign on issues such as age discrimination and pensions. They also work to influence public opinion and government policy concerning older people. Locally, they can provide transport, day centres, lunch clubs and home visits, as well as offering specialist advice on issues such as benefits. The Bankruptcy Association Tel: 01524 545019 Freepost LA 1118 4 Johnson Close Abraham Heights Lancaster Lancashire LA1 5BR Visit: www.theba.org.uk Email: johnmcqueen@theba.org.uk They provide information and advice on bankruptcy. Childline Tel: 0800 1111 Visit: www.childline.org.uk A free Helpline for children and young people in the UK The Children’s Legal Centre Tel: 08088 020008 University of Essex Wivanhoe Park Colchester Essex CO4 3SQ Visit: www.childrenslegalcentre.com Email: clc@essex.ac.uk The Children’s Legal Centre is an independent national charity that deals with law and policies that affect children and young people. The centre provides legal advice and representation to children, their carers and to professionals. 3 Advice Agencies Citizen’s Advice Bureau Winchester Tel: 01962 848 000 The Winchester Centre 68 St Georges Street Winchester SO23 8AH Email: advice@winchesterdistrictcab.org.uk Visit: www.winchesterdistrictcab.org.uk Visit: www.adviceguide.org.uk Bishops Waltham and Meon Valley Tel: 01489 896 376 Well House 2 Brook Street Bishops Waltham SO32 1AX Email: administration@winchesterdistrictcab.org.uk Visit: www.winchesterdistrictcab.org.uk Southampton Tel: 02380 221 406 3 Kings Park Road Southampton SO15 2AT Visit: www.sotoncab.org.uk Basingstoke Advice Line: 0844 245 1283 Admin: 01256 845877 The Library 19-20 Westminster House The Discovery Centre Potters Walk Basingstoke RG21 7LS Visit: www.basingstokecab.co.uk Eastleigh Tel: 02380 616046 101 Leigh Road Eastleigh Hampshire SO50 9DR The Citizens Advice Bureau offers free, confidential, independent advice on issues such as debt, consumer problems, benefits, housing, legal matters, employment and immigration. Advisers can help with 4 Advice Agencies filling out forms and writing letters and they can undertake negotiations with creditors. Visit: www.eastleighcab.org.uk Visit: www.adviceguide.org.uk CLEMS Tel: 01962 870 818 14, St. Clements Street Winchester SO23 9HH Visit: www.cri.org.uk A flexible, confidential treatment and support service for people with substance misuse issues. A drop in service is operated from Monday to Friday 9.30am – 4.00pm. Support to reduce substance misuse is provided along with help to minimise the harmful effects of substance misuse. YouthTube (Connexions) Eastleigh: 02380 684932 Email: youth.eastleighandwinchester@hants.gov.uk Hampshire County Council Rookwood Centre Penshurst Way Boyatt Wood Eastleigh SO50 4RJ Visit: www3.hants.gov.uk/youthtube Connexions provide information and advice for 13-19 year olds on issues such as learning, careers, health, relationships and money. You can contact them by telephoning or you can drop into the centre from 10am 4pm Monday to Friday (From 1am – 4pm on Thursday) for information, advice and guidance. For drop-in services, projects and groups please click the link ‘’Support in my area’’ on the website and choose from the list of local areas to find individual addresses and phone numbers. Independent Age Tel: 0845 262 1863 Independent Age 6 Avonmore Road London W14 8RL Visit: www.independentage.org Email: advice@independentage.org Counsel and Care's Advice Service provides help and guidance for older people, their families and carers on many different issues, 5 Advice Agencies particularly for those who are searching for care and support services, either in the community or in residential care. FitzRoy – Transforming Lives Tel: 01730 711 111 Fitzroy House 8 Hylton Road Petersfield Hampshire GU32 3JY Visit: www.fitzroy.org Fitzroy is a national charity which works with people with learning disabilities and their families to develop services to suit the needs of individuals. They offer support to people in their own homes, they run registered care and nursing homes and can offer day support. Age UK Tel: 01962 871712 The Colebrook Centre Colebrook Street Winchester SO23 9LH Visit: www.ageuk.org.uk Help the Aged offer a range of services for older people, many of these services have their own contact telephone numbers. Home-Start Tel: 01962 893 604 Lanterns Children’s Centre Bereweeke Road Winchester SO22 6AJ Email: anne@home-startwinchester.org.uk Visit: www.home-startwinchester.org.uk This nationwide charity offers support to parents of children under the age of five. The charity can provide home visits to support parents in their own homes and they have a befriending service to provide emotional support to help parents with various difficulties. Housing Needs Section Tel: 01962 840 222 Winchester City Council City Offices Colebrook Street Winchester SO23 9LJ Email: housing@winchester.gov.uk 6 Advice Agencies Visit: www.winchester.gov.uk Advice and help on homelessness and accommodation needs, Council Accommodation, Housing Associations and the Joint Housing Register. Landlord Law 148 Unthank Road Norwich Norfolk NR2 2RS Email: info@landlordlaw.co.uk Visit: www.landlordlaw.co.uk Landlord Law is an online information resource for both landlords and tenants. There is a database of information, tips, articles and advice. ManKind Initiative Tel: 01823 334244 Flook House Belvedere Road Taunton Somerset TA1 1BT Visit: www.mankind.org.uk Email: admin@mankind.org.uk Domestic abuse helpline for male victims of domestic violence. Victims are recommended to call instead of writing to them. Message Home Tel: 0800 700 740 Email: messagehome@missingpeople.org.uk Message Home is a free, 24-hour national help-line for those who have run away from, or left, home. It enables them to send a message to their family or carer. The help line can also offer confidential help and advice. National Association for the Care and Resettlement of Offenders (NACRO) Tel: 02078 401212 Park Place 10-12 Lawn Lane London SW8 1UD Visit: www.nacro.org.uk/ NACRO is an independent voluntary organisation aiming to deal constructively with offenders to prevent crime. NACRO also runs housing projects, training centres, youth activity projects for young 7 Advice Agencies people living in disadvantaged areas, projects for families dealing with poverty and unemployment and schemes to assist children who are not attending school regularly. National Debtline Tel: 0808 808 4000 Tricorn House 51-53 Hagley Road Edgbaston Birmingham B16 8TP Visit: www.nationaldebtline.co.uk Debtline offers confidential, independent advice on debt related issues. The line is open Monday to Friday 9am – 9pm and Saturday 9.30am – 1pm. Winchester Ex-Offender Service Residential Office Alleyne House 24/25 Hyde Street Winchester SO23 7DR Tel: 01962 844357 This service is provided by Stonham to support ex-offenders (male & female aged 16+) who require identified housing related services. Support is based on individual needs and can range from help and advice to assistance with practical issues. Referrals can be made via Probation, the Prison Service, Housing Departments and the Police. Options - The Alcohol & Drug Counselling & Advice Service Tel: 02380 630219 147 Shirley Road Southampton Hants SO15 3FH Website: www.optionscounselling.co.uk Options provides advice and information for drug or alcohol users, their friends and relatives, including detox assessment, a needle provision scheme and help with issues such as gambling. They also have a drop in centre that is open Tuesday and Friday afternoons. Rape and Sexual Abuse Counselling for Men and Women (RASAC) Tel: 01962 871716 Website: www.rasac.org.uk 8 Advice Agencies Email: rasac@waca.org.uk RASAC provides free confidential support and counselling for men, women and young people who may have experienced rape or sexual abuse of any kind, in childhood or adulthood, as well as to their partners, relatives or friends, or anyone who is affected by an unsolicited sexual encounter. Relate (Winchester & District) Tel: 01962 861 336 13 City Road Winchester Hampshire SO23 8SD Website: www.relate.org.uk Relate offers confidential marriage and relationship counselling, psychosexual therapy and young persons counselling. This number can be used to make appointments and to get more detailed information on the services that Relate can provide. Respect (Respect Phone line) Tel: 0808 802 4040 (open Monday – Friday 10am-1pm and 2pm5pm) Email: info@respectphoneline.org.uk Visit: www.respectphoneline.org.uk An advice agency and helpline offering information and advice to people who are abusive towards their partners and want help to stop. Samaritans, Winchester & District Branch Tel: 01962 855656 / 08457 909 090 13 Upper High Street Winchester Hants SO23 8UT Visit: www.samaritans.org Email: jo@samaritans.org The Samaritans provide a listening service. Shelter Tel: 0808 800 4444 88 Old Street London 9 Advice Agencies EC1V 9HU Visit: www.shelter.org.uk Shelter advises people in housing need, both over the phone and through their network of Housing Aid Centres and via their online advice service. Solent Mind (affiliated with the National charity Mind) Tel: 023 8033 4977 28 The Avenue Southampton SO17 1XN Email: info@solentmind.org.uk Visit: www.solentmind.org.uk Facebook: www.facebook.com/solent-mind Twitter: @solentmind A local branch of the charity Mind, a charity aimed at people needing advice and information about mental health as well as offering an advocacy service. The Olive Branch – Christian Counselling Service Company Ltd Tel: 01962 842 858 14 St Clement Street Winchester Hampshire SO23 9HH Email: secretary@theolivebranch.org.uk Visit: www.theolivebranch.org.uk The Trinity Centre Tel: 01962 622 220 Fax: 01962 842 827 Trinity Winchester Bradbury House Durngate Place Winchester S023 8DX Email: Dropin@trinitywinchester.org.uk Visit: www.trinitywinchester.org.uk Facebook: www.facebook.com/winchestertrinity Twitter: @Trinity_Winch The Trinity Centre provides a drop in service for adults in the Winchester area offering advice, support, basic facilities, a free lunch (limited availability) and medical advice on issues such as physical, sexual and mental. Adult education groups are held in the afternoon including lap top lessons on a Monday, cookery classes on a Thursday and art lessons on Fridays. 10 Advice Agencies Together – Working for Wellbeing Tel: 02077 807 300 12 Old Street London EC1V 9BE Fax: 02077 807 301 Visit: www.together-uk.org Email: contactus@together-uk.org You can also visit; Kirtling House Compton Road Winchester SO23 9SL Tel: 01962 862580 Email: kirtlinghouse@together-uk.org Winchester Community Support Services Together St Georges Lodge Mews Lane Winchester SO22 4PR Tel: 01962 878335 Email: Winchestercsc@together-uk.org Together support people with mental health problems, reaching out to those who find it difficult to use traditional mental health services. They work to support people with mental health problems within their own homes as well as aiming to support the people who care for them. Westgate Support and Care Tel: 07962 828800 33 Staple Gardens Winchester Hampshire SO23 8SR Visit: www.westgatesc.org.uk – This will present you with a link for A2 Dominion. Winchester Alliance for Mental Health Tel: 01962 869 211 1st Floor Canister House 27 Jewry Street Winchester SO23 8RY Winchester Alliance for Mental Health provides activities, employment workshops and training for people with mental health issues. 11 Advice Agencies Winchester Basics Bank Tel: 01962 855 774 21a Penton Place Milland Rd Winchester S023 0PZ Email: Winchbbank@gmail.com Visit: www.winchesterbasicsbank.co.uk You can also visit: St Barnabus Church Fromond Road Weeke Winchester SO22 6DS Winchester Basics Bank is a local charity which provides emergency donations of food and clothing to people in need in the city. Winchester Mediation Service Tel: 01962 813 320 c/o The Colebrook Centre, Colebrook Street, Winchester, SO23 9LH Website: winchestermediation.btck.co.uk Email@ winchestermediation@yahoo.co.uk Mediation is a well established process for resolving disagreements in which a third party helps people in dispute to reach a mutually acceptable resolution. Winchester and District Young Carers project Tel: 01962 808339 KAYAC, Winnall Valley Road, Winchester, SO23 0LD Visit: www.wycp.org.uk Email: office@wycp.org.uk Provides information and advice, a club where young carers can meet, as well as offering a range of activities. Referrals can be made via a school, club, and a friend or by self referral. Winchester Probation Service 12 Advice Agencies Tel: 0300 047 2050 1st Floor Cromwell House 15 Andover Road Winchester SO23 7EZ Visit: www.hampshire-probation.gov.uk The Winchester Probation Service deals with court orders, offenders, community services and other probation issues. Within the probation service, 600 members of staff supervise over 6,000 offenders, aiming to assess and manage the risks posed by offenders to lessen the likelihood of re-offending and to highlight the effects of their crime on victims. Winchester Savers Credit Union Tel: 01962 820 424 The customer service centre Winchester City Council Colebrook Street SO23 9LJ Winchester Savers will offer bank accounts and loans to those who have difficulty obtaining credit elsewhere. You (Southern Focus Trust) Tel: 02392 793 000 Anchor House Focus Point 116 Kingston Crescent Portsmouth Hants PO2 8AL Winchester Office Room 39 Basepoint Winchester 1 Winnall Valley Road Winchester SO23 0LD Supported Employment Room 3B7 Eastleigh Business Centre Wessex House Upper Marker Street Eastleigh SO50 9FD Visit: www.sft.org.uk 13 Advice Agencies You (The Southern Focus Trust) are a regional charity that provides care, support and advisory services to young people at risk of homelessness, people with mental health problems, older people and people with a learning disability. They also provide a range of community support services including floating support, services for women escaping domestic violence and occupational therapy. The Trust also runs a Housing Advice Centre. 14 National Help-lines National Help-lines Support / Advice Step Change Debt Charity 0800 138 1111 Free independent counselling to help solve debt problems. www.stepchange.org Chrysalis 01489 589111 Support group for transsexuals and Info@chrysalis people who are unsure based in -gii.co.uk Southampton and Portsmouth, offering support, living skills, counselling and workshops. www.chrysalis-gii.co.uk Mind 0300 1233393 Provides a mental information service. www.mind.org.uk National DebtLine 0808 808 4000 Helpline for people with debt problems. www.nationaldebtline.co.uk/england _wales health National Missing Persons 02083 924590 Helpline Twitter: @missingpeople FB: www.facebook.com/missingpeopl e.uk Helps find missing persons and supports the family and friends of missing people as they wait for news. www.missingpeople.org.uk NHS Direct 0845 4647 The NHS Direct Telephone Service provides a 24 hour advice and health information line. They also supply confidential advice on specific health concerns, local healthcare services, self help groups, support organisations and what to do if you are feeling ill. www.nhsdirect.nhs.uk Royal British Legion 0808 802 8080 Welfare of ex- Servicemen, women and their dependants. www.britishlegion.org.uk Samaritans 0845 790 9090 Confidential emotional support for anyone in a crisis. www.samaritans.org.uk Twitter: @nhsdirect FB: www.facebook.com/NHSDirect.u k 15 National Help-Lines Saneline 0845 767 8000 Offers support to anybody affected by mental health problems. www.sane.org.uk Insolvency Helpline 0800 6681391 A free national debt advisory service. www.insolvencyhelpline.co.uk Victim Support 0845 303 0900 Offers help to victims of crime. www.victimsupport.com Womens Aid 0808 200 0247 A 24 hr helpline for women experiencing domestic violence and for women with mental health, drug or alcohol related problems. They also work to ensure the safety of women and their children. www.womensaid.org.uk Brook 0808 802 1234 Provides free, confidential sex advice and contraception to all young people. www.brook.org.uk CARE Confidential 0300 400 0999 Advice on pregnancy. www.careconfidential.com Sexual issues Mothers of Children Sexually Respond Abused 0800 980 1958 Offer a wide range of services. www.mosac.org.uk 0808 808 0700 Offer one to one and group therapy to people with learning disabilities who are victims or perpetrators of sexual abuse. www.respond.org.uk Action For Sick Children 0300 123 2112 If you have a problem or query regarding your child's healthcare. www.actionforsickchildren.org.uk NSPCC 0800 800 5000 A free, confidential child protection helpline open 24 hours a day for anyone with concerns about parental duties or a child’s safety. www.nspcc.org.uk Children 16 National Help-Lines NYAS 0808 808 1001 National Youth Advocacy Service provides information, advice and advocacy services to children and young people up to the age of 25. www.nyas.net YoungMinds 0808 802 5544 The children's mental charity. www.youngminds.org.uk Alcoholics Anonymous 0845 769 7555 The only requirement for membership is a desire to stop drinking. www.alcoholics-anonymous.org.uk help@alcoholicsanonymous.org.uk Ash 02074 040 242 For those smokers who want to know more about stopping smoking. www.ash.org.uk FRANK: National Drugs Helpline 0300 123 6600 Information and advice on drugs misuse for anyone who has a concern. www.talktofrank.com NACOA 0800 358 3456 National Association for Children of Alcoholics provides advice and support to children of alcoholic parents. www.nacoa.org.uk health Drugs / Alcohol Quit 0207 539 1700 FB: www.facebook.com/QUITfriends Twitter: @QUITsaves_lives Helps smokers to quit smoking. www.quit.org.uk Re-Solv Society for the prevention of solvent and volatile substance abuse. Adult: www.re-solv.org 01785 810 762 17 National Help-Lines Family Gingerbread 0808 802 0925 Support organisation for parent families. www.gingerbread.org.uk Family Lives 0808 800 2222 Support to anyone parenting a child. www.familylives.org.uk Help and advice for the families and friends of anyone sentenced to imprisonment. www.pffs.org.uk Prisoners' and Friends Service Families 0808 808 3444 18 lone Domestic Advice Services Public Service Organisations Adult & Children Services: 01962 869 313 Corinium House 10-14 Andover Road Winchester S023 7BX Adult and Children Services deal with people needing personal care, they provide help with child related matters, family issues including those with learning and physical disabilities. Children’s Services: 0845 603 5620 Provide a service for 16-17 year olds who are homeless and require a child in need assessment. Community Drug and Alcohol Advisory Service: 01962 842 293 The Winchester Centre 68 St Georges Street Winchester Hants SO23 8AH Spencer House is a non-residential treatment unit for people over the age of 18 with alcohol and drug dependency problems. Connaught House: 01962 825 128 63B Romsey Road Winchester Hants SO22 5DE Connaught House is the base of Winchester Community Mental Health Team who provide an adult mental health service to people in the Winchester area. This help is only available to those with a GP referral. Hampshire Primary Care Trust (Headquarters): 02380 627 444 Omega House 112 Southampton Road Eastleigh Hampshire SO50 5PB www.hampshire.nhs.uk Hampshire Primary Care Trust work with local hospitals, specialist health providers, GP’s and other family health practitioners, local authorities and the local residents as a whole to make sure services are being effectively delivered to the community. 19 Domestic Advice Services Should you not be registered with a GP or you would like help finding a doctor call 01962 853 361 or log on to www.nhs.uk for a list of local practices. North Walls Police Station: 101 North Walls Winchester SO23 8DW Enquiry office open: Monday to Saturday 8am – 8pm, Sunday 10am – 6pm (closed 2pm – 2.45pm) Bank holidays – Closed www.hampshire.police.uk Royal Hampshire County Hospital: 01962 863 535 Romsey Road Winchester Hampshire SO22 5DG The Housing Ombudsman Service: 0300 111 3000 81 Aldwych London WC2B 4HN www.ihos.org.uk The Housing Ombudsman Service deals with complaints and disputes involving landlords and tenants. The Ombudsman has a statutory jurisdiction over all registered social landlords in England, private and other landlords can join the service on a voluntary basis. Comprehensive information about the service in English, other languages, Braille, audio cassette and in a large print format can be requested via the website or by calling the above number or 0845 712 5973. Job Centre Plus: 0845 6060 234 City Road Winchester Hampshire SO23 8GA www.direct.gov.uk The Job Centre provides a service for people of working age. They assist people who are looking for employment as well as assisting with related issues such as Benefits, Job Seekers Allowance, Income Support, Incapacity Benefits and Carers Allowance. 20 Domestic Advice Services Local Government Ombudsman: 0300 061 0614 The Local Government Ombudsman PO Box 4771 Coventry CV4 0EH www.lgo.org.uk The Local Government Ombudsman investigates complaints of injustice arising from maladministration by local authorities. They investigate complaints about most council services including housing, planning, education, social services, consumer protection, drainage and Council Tax. A complainant must give the local authority concerned an opportunity to deal with the complaint before contacting the Local Government Ombudsman. 21 Domestic Advice Services Domestic Advice Services Domestic violence can include any form of physical, sexual or emotional abuse between people in a close relationship. It may be accompanied by other kinds of intimidation such as degradation, mental and verbal abuse, humiliation, deprivation, systematic criticism and belittling. Domestic violence can affect anyone regardless of age, sex, ethnicity, religious belief or sexuality. It can also occur in all kinds of relationships, for example, between sexual partners or between members of a family. Agencies and organisations that can help you with advice and support: Hampshire Police 24 hours: 999 / 101 Women’s Aid - Helpline 24 hours: 0808 200 0247 www.womensaid.org.uk A 24-hour free phone service for female victims, provided in partnership by Refuge and Women’s Aid. NCDV National Centre for Domestic Violence Tel: 0844 8044 999 or text ‘NCDV’ to 60777 for the call back service Visit: www.ncdv.org.uk The National Centre for Domestic Violence (NCDV) provides a free, fast emergency service to survivors of domestic violence regardless of their financial circumstances, race, gender or sexual orientation. The service allows anyone to apply for an injunction and helps survivors obtain speedy protection. Friends of the Family: 01962 864 466 16 Colebrook Street Winchester SO23 9LH Visit: www.friendsofthefamilywinchester.org.uk Friends of the Family aim to improve the lives of vulnerable children. Families can be referred by Health Visitors, GPs, Children’s Services, Mental Health workers, Citizens Advice Bureau or other agencies, or can self refer. The children are cared for by paid and volunteer play workers and it is neither a drop-in nor a playgroup. Friends of the Family ask for a commitment to regular attendance and the supported group-work is the focus of activities. The children’s development is carefully recorded, and this is shared with the parents. 22 Domestic Advice Services Trinity Women’s Centre Winchester: 01962 828632 Open Monday, Tuesday, Wednesday 10.00am – 15.30pm The Trinity Centre, Bradbury House Durngate Place, Winchester SO23 8DX Email: Info@trinitywinchester.org.uk / women@trinitywinchester.org.uk Broken Rainbow National Helpline: 0300 999 5428 Broken Rainbow provides services to lesbian, gay, bisexual and transgender people who are experiencing domestic violence. Mankind Initiative Domestic Abuse Helpline for Men: 01823 334244 National Child Protection Helpline (NSPCC) 24 hour: 0808 800 5000 Samaritans Winchester & District Branch: 01962 855 656 Victim Support line: 0845 303 0900 The Victim Support Line offers information and support for anyone affected by crime. They can also put people in touch with their local victim support branch. Opening times are as follows; Weekdays 9am – 9pm Weekends 9am – 7pm Bank holidays 9am – 5pm 23 Welfare Benefits Advice Welfare Benefits Advice Council of Mortgage Lenders Bush House North West Wing Aldwych London WC2B 4PJ www.cml.org.uk Tax Credit Helpline: 0345 300 3900 Family Credit Helpline provides assistance for families on low incomes working 16 hours or more a week. Financial Services Authority: 0207 066 1000 Consumer helpline: 0845 606 1234 25 The North Colonnade Canary Wharf London E14 5HS www.fsa.gov.uk Housing Benefits Section: 01962 840 222. Fax: 01962 848 200 Winchester City Council Colebrook Street Winchester Hants SO23 9LJ www.winchester.gov.uk HM Revenue and Customs Cromwell House 15 Andover Road Winchester SO23 7EP www.hmrc.gov.uk Job Centre Plus: 0845 604 3719 1 – 8 City Road Winchester Hants SO23 8GA www.direct.gov.uk Assistance for employment and help going back to work 24 Legal Advice Legal Advice Beachcroft Wansbroughs: 01962 705 500 Winton House, St Peter Street, Winchester, SO23 8BW Fax: 01962 705 510 www.dacbeachcroft.com Blake Lapthorn Tarlo Lyons: 02380 908 090 New Kings Court, Tollgate, Chandlers Ford, Eastleigh, SO53 3LG www.bllaw.co.uk Community Legal Service: 0845 345 4345 Assistance in finding a solicitor or to receive free initial advice Dutton Gregory: 01962 844 333 Trussell House, 23 St Peter Street, Winchester, SO23 8BT Fax: 01962 863 582 www.duttongregory.co.uk Egglestones: 01962 844 632. Fax: 01962 844 632 4 Charlecote Mews, Staple Gardens, Winchester, SO23 8SR Godwins Solicitors: 01962 841 484 12 St Thomas Street, Winchester, SO23 9HF Fax: 01962 841 554 www.godwins-law.co.uk Lawyers Direct (UK) Ltd: 0207 152 6550 53 Davies Street, London, W1K 5JH Fax: 08454 589398 www.lawyers-direct.biz Penfold and McPhersons: 01962 840 310 7a Southgate Street, Winchester, SO23 9DY Shentons: 01962 844 544 Star Lane House, Staple Gardens, Winchester, SO23 9AD www.shentons.co.uk Warner & Richardson: 01962 868 366 29 Jewry Street, Winchester, SO23 8RR www.wandr.co.uk Winchester Combined Court Centre: 01962 814 100 The Law Courts, Winchester, Hants, SO23 9EL A list of legally aided solicitors can be found via your local Citizens Advice Bureau – See page 4. 25 Supported Housing Projects Supported Housing Projects City Road Project: 01962 853 090 29 City Road Winchester Hants SO23 8SD A project based in Winchester providing accommodation and support to young, vulnerable people aged between 16 and 24. Agency and self referral. Step by Step: 01252 346 100 36 Crimea Road Aldershot Hants GU11 1UD Email: info@stepbystep.org.uk Website: www.stepbystep.org.uk For single homeless 16-25 year olds - emergency accommodation for up to 13 weeks & a move-on strategy. Emmaus Hampshire: 01962 868 300 Emmaus Community Bar End Road Winchester SO23 9BN Website: www.emmaushampshire.org.uk Emmaus Communities offers homeless men and women a home, a place to work and the chance to rebuild their self-respect in a supportive, community environment. Langley House Trust (Otterbourne): 01962 712 163 Elderfield Main Road Otterbourne Winchester SO21 2EQ Website: www.langleyhousetrust.org Specialist training and rehabilitation centre providing supported housing in a working community for ex-offenders. Agency and self referral. 26 Supported Housing Projects Milford House (Atlantic Housing): 01962 862 677 71, Christchurch Road Winchester Hampshire SO23 9TZ This scheme offers low level support accommodation to homeless individuals age 16 - 65. Agency and self referral. Northgate Place (A2 Dominion) : 01962 850 230 21-22 Staple Gardens Winchester SO23 8SR A project based in Winchester, providing supported accommodation to adults with mild to moderate learning disabilities – mixed client group, all ages, referrals through Social Services. Phoenix House, Alpha Service: 01489 877 478 Midlington Road Droxford Southampton Hants SO32 3PD Therapeutic community – 18-65, mixed client group who require detox or residential based rehabilitation. Phoenix House offers re-entry and after care service. Will consider couples & pregnant women. Together: 01962 877 290 St Georges Lodge Muse Lane Winchester SO22 4PR Visit: www.together-uk.org Accommodation for a mixed client group, suffering from long term mental illness. 18+ years old, agency referral only via Community Mental Health Services. Stonham (Home Group): 01962 810 217 24-25 Hyde Street, Winchester SO23 7DR 27 Supported Housing Projects Offers low level support for single adults age 18 - 60 with mental health challenges. Agency and self referral Together (Floating Support): 01962 878335 Office 12 The Cavendish Centre Winnall Close Winchester SO23 0LB Together offers practical and emotional support to people with mental health issues in their own homes. Each service across the country offers local people a few hours support each week with anything from going to the shops, to paying bills, to accessing local resources in order for service users to live independently. Westgate Place: 01962 853 090 80-82 Sussex Street Winchester SO23 8TH A project based in Winchester, providing supported accommodation to young vulnerable people aged 16 – 24. Agency and self referral Winchester Churches Housing Group Ltd. Keystone: 01962 842 757 44 St John’s Road Winchester Hants SO23 0HQ Bed-sit accommodation in three areas of Winchester West View House: 01962 841 599 Hyde Gate Winchester SO23 7EJ Single homeless people, including those with drug or alcohol problems. Priority given to people with a local connection. Applicants from outside the area must have a support need. 28 Direct Access Hostels Direct Access Hostels Please note that these are NOT recommendations of Winchester City Council. Basingstoke Churches Housing Trust (Hostel): 01256 840 110 May Place House Basingstoke Hants RG21 7NX Direct access – single homeless over 18 years old. Agency and self referral. Christian Alliance Hostel: 01483 577 375 Mulberry House 32 Epsom Road Guildford Surrey Single women needing support 16 - 35 years old - no current drug / alcohol problems or high support needs. Agency and self referral. Damascus House: 01722 416 170 St Ann Street Salisbury Wiltshire SP1 2DP Dry hostel – no drugs or alcohol on premises – medium to high support needs. Agency and self referral. Dene Court: 01264 337 591 2 Saints 2 Dene Court Andover Hants SP10 2RN Direct access – single homeless over 18 years old. Agency and self referral. Leatherhead Night Hostel: 01372 376 508 3 Church Street Leatherhead Surrey KT22 8AT Open 6.00am – 11.00pm ( answer-phone until 6pm). 29 Direct Access Hostels Number Five Project: 01483 303 646 3-5 York Road Guildford Surrey Night shelter – for 14 men and 2 women available 6pm-8am (answerphone until 6pm), maximum stay 14 nights. Patrick House: 02380 781 721 361 Millbrook Road Southampton Hants SO15 0HW Direct access - mixed client group 17+ years old – 24 hour staffing 45 beds. Priority is given to referrals made by the Street Homeless Prevention Team & Two Saints Day Centre. 1 emergency bed available nightly. Prospects – For people with learning difficulties: 01962 871 729 The Colebrook Centre Colebrook Street Winchester SO23 9LH Prospects support people to live full lives as independently as possible. Working with each individual in a person centred way, they develop support plans designed to empower people to reach their potential, adjusting support as necessary. Street Homelessness Prevention Team: Two Saints Day Centre 30 Cranbury Avenue Southampton SO14 0LT Telephone 02380 223 443 The team make referrals to all Southampton hostels. Two Saints: 210 New Town Road Newbury Berks RG14 7EB Telephone: 01635 569 000 Two Saints: Mill House Milton Road Portsmouth Hants Telephone: 02392 736 544 30 Direct Access Hostels Two Saints: 2 Kings Road Fareham Hants PO16 0NX Telephone: 01329 823 313 Single only, no dogs – direct access – mixed clients 18+ years old. St Josephs Night Refuge: Hunston Road Chichester PO20 1NP Telephone: 01243 537 934 Direct access – 10 beds for men / 2 beds for women Mixed client group – Direct access 18-65 years old Winchester Night Shelter: Jewry Street Winchester Hants SO23 8RZ Telephone: 01962 862 050 Homeless men and women 16+ years old, maximum stay 28 days. Admission 6.00pm-10.00pm (exit 8.30am) Guests are generally expected to pay £2.00 (if in receipt of welfare benefits) or £10.00 (if in employment) on the door, and may be breathalysed or drug tested if deemed necessary. 31 Winchester Rent Deposit Scheme Winchester Rent Deposit Scheme The scheme can provide interest free loans to enable people to rent accommodation in the private sector but only in the Winchester City Council area. 16 Colebrook Street Winchester 07783 460 018 The scheme is available to people claiming benefits or on low incomes. It is available to applicants who can prove a strong connection with the area. Contact us to find out whether or not the scheme can offer you assistance. Afterwards it is up to you to find suitable accommodation to rent. The deposit cheque when issued by the scheme is paid direct to the Landlord or Letting Agency. The tenant must sign an agreement and enter into a contract to pay back the loan. Failure to do so may result in legal proceedings being taken to recoup any outstanding payments. Once accommodation has been found, the scheme will offer friendly support, advice in assisting you to settle in, and maintain contact until your loan is repaid. Funding and Support Funded by Winchester City Council Individual Donations and Charities, supported by: Winchester Citizens Advice Bureau Winchester City Council Winchester Night Shelter Winchester Quakers For more information call the number above. Leave a message and the Project Worker will call you back as soon as possible. Alternatively you can call in at the above address on Wednesdays between 10-11.30 AM. This information is also available in leaflet form Registered Charity No: 1064980. 32 Letting Agents Letting Agents / Property Agents Please note: The agencies listed below are not recommendations of the Council. The council accepts no responsibility for the quality of any accommodation offered or the terms on which it is let. Bays Curry McCowen The Old Dairy Winchester Hill Sutton Scotney Winchester SO21 3NZ Telephone: 01962 763 900 Fax: 01962 763 901 Website: www.bcm.co.uk Email: info@bcm.co.uk Does consider people in receipt of Housing Benefit. Belgarum Property Management 72a High Street Winchester Hants SO23 9DA Telephone: 01962 844 460 Fax: 01962 830 881 Website: www.chartersestateagents.co.uk Email:Winchester@chartersestateagents.co.uk Does not consider people in receipt of Housing Benefit. Carter Jonas 9a Jewry St Winchester SO23 8RZ Telephone: 01962 842 742 Fax: 01962 870 776 Website: www.carterjonas.co.uk Housing benefit is dependent on the landlord. 33 Letting Agents Charters Estate Agents 2 Jewry St Winchester SO23 8RZ Telephone: 01962 830 880 Fax: 01962 830 881 Website: www.chartersestateagents.co.uk Email: elliotttrodd@chartersestateagents.co.uk Does not consider people in receipt of Housing Benefit. Complete Lettings + Relocation 25 Southgate Street Winchester SO23 9EB Telephone: 01962 831 831 / 0843 216 1396 Fax: 01962 831 830 Website: www.complete365.co.uk Email: winchester@completed.co.uk Does not consider people in receipt of Housing Benefit. Only covers Winchester area. Dunhill Property Management 3 Red Lion Street Bishops Waltham SO32 1 ST Telephone: 01489 892 225 Fax: 01489 890 777 Website: www.dunhillproperty.co.uk Email: admin@dunhillproperty.co.uk Does not consider people in receipt of Housing Benefit. 34 Letting Agents / Property Agents Francesca Byrne Residential Lettings Heatherley Church Road Shedfield SO32 2HY Telephone: 01329 832 429 Fax: 01329 835 498 Website: www.francescabyrne.co.uk Email: info@francescabyrne.co.uk Housing Benefit is dependent on Landlord. Goadsby Property Management 45 Jewry Street Winchester Hants SO23 8RY Telephone: 01962 620 444 Fax: 01962 856 817 Website: www.goadsby.com Email: www.winchester@goadsby.com Does not consider people in receipt of Housing Benefit. Ian Judd & Partners 4 High Street Bishops Waltham SO32 1AB Telephone: 01489 896 422 Fax: 01489 896 669 Website: http://www.ianjuddandpartners.co.uk Email: ian@ianjuddandpartners.co.uk Housing Benefit is dependent on Landlord. 35 Letting Agents / Property Agents Keats Marshall Bendall 28 Broad Street Alresford SO24 9AQ Telephone: 01962 734 633 Fax: 01962 734 999 Website: www.keats.biz Email: alresford@keats.biz Housing Benefit is dependent on Landlord. Leaders Letting Agents Exchange Square 27 Jewry St Winchester SO23 8RY Telephone: 01962 867 415 Website: www.leaders.co.uk Email: winchester@leaders.co.uk Housing Benefit is dependent on Landlord. Martin & Co Property Lettings & Management 40 Jewry Street Winchester SO23 8RY Telephone: 01962 843 346 Fax: 01962 856 962 Website: www.martinco.com Email: winchester@martinco.com Does not consider people in receipt of Housing Benefit. Penyards Residential Lettings 23 Southgate Street Winchester SO23 9EB Telephone: 01962 860 303 Fax: 01962 861 910 Website: www.penyards.co.uk Email: info@penyards.co.uk Does not consider people in receipt of Housing Benefit. 36 Letting Agents / Property Agents Personal Homefinders 63 High Street Winchester SO23 9BX Telephone: 01962 878 887 Fax: 01962 844 789 Website: www.personal-homefinders.com Email: winchester@personal-homefinders.com Does consider people in receipt of Housing Benefit. Savills Jewry Chambers Jewry Street Winchester SO23 8RW Telephone: 01962 841 842 Fax: 01962 840 081 Website: www.savills.co.uk Email: winchester@savills.co.uk Does not consider people in receipt of Housing Benefit. Taylor Garnier Estate Agent 5a The Square Wickham PO17 5JQ Telephone: 01329 834 844 Website: www.taylor-garnier.co.uk Email: wickham@taylor-garnier.co.uk Housing Benefit is dependent on Landlord. Your Move Talbot House 83 High Street Winchester SO23 9AP Telephone: 01962 844 242 Fax: 01962 842 102 Website: www.your-move.co.uk/lettings Email: Winchesterlettings@your-move.co.uk Housing Benefit is dependent on Landlord. 37 Letting Agents / Property Agents The Winchester Letting Company 63 High Street Winchester SO23 9BX Telephone: 01962 878 887 Fax: 01962 844 789 Website: www.winchesterletting.co.uk Email: winchester@personal-homefinders.com Housing Benefit is dependant on Landlord. Eastleigh Private Lettings Agencies Alexander Keen 3 The Central Precinct Winchester Road Chandlers Ford SO53 2GA Telephone: 02380 270 558 Fax: 02380 274 900 Website: www.alexanderkeen.co.uk Email: info@alexanderkeen.co.uk Housing Benefit is dependent on Landlord. David Evans Estate Agents 4 High Street Eastleigh SO50 5LA Telephone: 02380 616 060 Fax: 02380 613 333 Website: www.david-evans.co.uk Email: sales@david-evans.co.uk Does not consider people in receipt of Housing Benefit. Jonathan Rees 100 Winchester Road Chandlers Ford Eastleigh SO53 2GJ Telephone: 02380 276 500 Fax: 02380 276 800 Website: www.jonathanrees.com Email: sales@jonathanrees.com Does consider people in receipt of Housing Benefit. 38 Letting Agents / Property Agents Michael Rhodes 9 Salisbury Road Totton Southampton SO40 3HW Telephone: 02380 666 777 Fax: 02380 336 262 Website: www.michaelrhodestotton.co.uk Email: michael.rhodes@btconnect.com Does not consider people in receipt of Housing Benefit. Andover Letting Agents Belvoir Estates Belvoir Property Management 8 Winchester Street Andover SP10 2EA Telephone: 01264 366 611 Fax: 07053 400 030 Website: www.belvoirlettings.com/andover Email: Andover@belvoirlettings.com Southampton Private Lettings Agencies AAJ Property 12a Denzil Avenue Newtown Southampton SO14 0LJ Telephone: 02380 900 755 Fax: 02380 900 756 Website: www.aajsaccommodation.co.uk Email: info@aajsaccommodation.co.uk Does consider people in receipt of Housing Benefit. Churchills 62 Market Street Eastleigh Hampshire Telephone: 02380 653 333 Fax: 02380 619 495 Website: www.churchillsonline.co.uk Email: info@churchillsonline.co.uk Does consider people in receipt of Housing Benefit dependent on landlords. 39 Letting Agents / Property Agents Clarke and Co 44 High Street West End Southampton SO30 3DR Tel: 02380 473 747 Fax 02380 476 960 Website: www.clarkemews.co.uk Email: westend@clarkemews.co.uk Does not consider people in receipt of Housing Benefit. Enfields 51 London Road Southampton Hampshire SO15 2AD Telephone: 02380 828 082 Fax: 02380 828 083 Website: www.enfields.co.uk Does consider people in receipt of Housing Benefit, dependent on Landlords. Leaders 178 Bridge Road Sarisbury Green Southampton SO31 7EH Telephone: 01489 573 999 Website: www.leaders.co.uk Email: sarisbury@leaders.co.uk Housing Benefit is dependent on Landlord. Marques 48 London Road Southampton SO15 2AH Tel: 02380 577 777 Fax: 02380 578 578 Website: www.southampton-property.com Email: sales@southampton-property.com Does not consider people in receipt of Housing Benefit. 40 Letting Agents / Property Agents Morris Dibben 53 London Road Southampton SO15 2AD Telephone: 02381 242 671 Website: www.morrisdibben.co.uk Does not consider people in receipt of Housing Benefit. Pearsons 58-60 London Road Southampton SO15 2AH Tel: 02380 233 288 Fax: 02380 235 352 Website: www.pearsons.com Email: southampton@pearsons.com Does not consider people in receipt of Housing Benefit. St. Moores 36 London Road Southampton Hampshire SO15 2AG Tel: 02380 222 322 Website: www.stmoores.com Email: info@stmoores.co.uk Does consider people in receipt of Housing Benefit Dependent on Landlords. Tenant Direct Park View 14 New Rd Southampton SO14 0AY Tel: 02380 332 230 Website: www.tenantdirect.co.uk Does consider people in receipt of Housing Benefit Dependent on Landlords. 41 Useful Websites Useful Websites Rightmove – nationwide property website www.rightmove.co.uk Eastleigh – Homechoice www.eastleighhomechoice.co.uk Easy Roommate – The UK’s #1 Flatmate website www.easyroommate.com Flat Mate Click – The #1 source to find a room mate www.flatmateclick.co.uk Gum Tree www.gumtree.com Gurlings – Retirement Rentals www.gurlings.co.uk House Pals – The flat share and room mate website www.housepals.co.uk Housing for Older People www.HousingCare.org Move Me – The site that makes moving simple www.moveme.com New Forest – New Forest HomeSearch www.nfdc.gov.uk/homesearch Restormel – Homefinder Direct www.homefinderdirect.org.uk Roomster roomster.com Spare Room – The UK’s Leading Flat and House Share Website www.spareroom.co.uk Zoopla – Website www.zoopla.co.uk 42 Other Suggestions for Finding Accommodation Other Suggestions for Finding Accommodation Local Newspapers. Internet. Notice boards – newsagents, shop windows, supermarkets, churches, student union etc. Letting Agents. Students – Accommodation office at College / University. Employees – Check with your company to find out if you are able to rent accommodation through them. Residential Lettings List – Local newspaper advertisements are also displayed at the Council Offices. Please also see Winchester City Council’s Visitors Guide which contains details of local hotels, guest houses and bed & breakfast establishments – this is available from the Tourist Information Office. 43 Shared Ownership Schemes Shared Ownership Schemes Homes in Hants (managed by Radian) Tel: 02380 628 004 www.homesinhants.com.uk If you are looking for somewhere to live in the Hampshire and Isle of Wight area but can’t afford to buy a home of your own, you can find out everything you need to know about a whole range of affordable HomeBuy housing schemes available now or coming up soon across the area. 44 Social Housing Providers A2 Dominion: 33 Staple Gardens Winchester Hants SO23 8SR Telephone: 0208 825 1000 Email: customer.services@a2dominion.co.uk Affordable Rent, HomeBuy Re-sales, Intermediate Rent, New Build HomeBuy, Onsite NHS Accommodation, Private Sale, Sheltered Housing, Supported Housing. Drum Housing Association Limited: Drum Court The Spain Petersfield GU32 3NG Fax: 01730 403 200 Email: info@drumhsg.co.uk Affordable Rent, Keyworker Housing, Sheltered Housing, Supported Housing. Hanover Housing Group: Hanover House 1 Bridge Close Staines TW18 4TB Telephone: 01784 446 000 Retirement and extra care housing for rent, leasehold or shared ownership sale. Housing 21: The Triangle Baring Road Beaconsfield Bucks HP9 2NA Telephone: 0345 606 6363 Email: lettings@housing2.co,uk Extra Care Housing, Family Housing, Sheltered, Housing, Retirement Housing (for sale). 45 Sovereign Kingfisher HVHS: Saxon Court Sarum Hill Basingstoke RG21 8SR Fax: 0800 988 4858 Telephone: 0800 988 4858 Visit: www.kha.org.uk Leasehold Schemes for the Elderly, Shared Ownership, Sheltered Housing. HydeMartlet: 63 St Mary Street St Marys Southampton SO14 1NU Telephone: 02380 337 334 General Needs Rented Accommodation, House Exchange, Shared Ownership, Supported Housing. Knightstone Housing Association: Western Gateway Business Park Western Super Mare BS24 7JP Telephone: 01934 526000 Email: talktous@knightstone.co.uk Affordable Rent, Leasehold Scheme for the Elderly, New Build HomeBuy, Open Market HomeBuy, Shared Ownership, Supported Housing. Radian: Collins House Bishopstoke Road Eastleigh Hants SO50 6AD Telephone: 0300 123 1567 Mortgage Rescue, Shared Equity and Intermediate Renting. 46 Raglan Housing Association: Head Office 100 Longwater Avenue Green Park Reading RG2 6GP Telephone: 01202 678 731 / 0800 011 6420 Home Ownership for Elderly People, Homes to Buy, Homes to Rent, Shared Ownership, Supported Housing. Rosebrook Housing Association Ltd: 70 Lower Northam Road Hedge End Southampton SO30 4FQ Telephone: 01489 783 423 Sheltered housing for people over 60 and/or with disabilities. Winchester Housing Trust Ltd: PO Box 6855 Whitchurch Shropshire RG24 4QR Telephone: 01256 896 168 Email: info@winchesterhousingtrust.co.uk General Needs Lettings Shared Ownership. Winchester Working Men’s Housing Society Ltd: 6A Ronald Bowker Court Greenhill Road Winchester Hants SO22 5EA Telephone: 01962 733 338 General Needs Housing. 47 Hampshire Local Authorities Basingstoke & Deane Borough Council: Civic Offices, London Road, Basingstoke, RG21 4AH Telephone: 01256 844 844 Eastleigh Borough Council: Civic Offices, Leigh Road, Eastleigh, SO50 9YN Telephone: 02380 688 000 East Hampshire District Council Penns Place, Petersfield, GU31 4EX Telephone: 01730 266 551 Fareham Borough Council, Civic Offices, Civic Way, Hampshire, PO16 7AZ Telephone: 01329 236 100 Text the Council: 07876 131415 Gosport Borough Council, Town Hall, High Street, Gosport, Hampshire. PO12 1EB Telephone: 02392 584 242 Email: enquiries@gosport.gov.uk Text the Council: 07797 877 003 Hart District Council: Civic Offices, Harlington Way, Fleet, GU51 4AE Telephone: 01252 622 122 Email:enquiries@hart.gov.uk Havant Borough Council: Civic Offices, Civic Centre Road, Havant, PO9 2AX Telephone: 02392 446 019 48 Isle of Wight Council: County Hall High Street Newport PO30 1UD Telephone: 01983 821 000 New Forest District Council: Appletree Court, Lyndhurst, SO43 7PA Telephone: 02380 285 000 Email contact@nfdc.gov.uk Portsmouth City Council: Civic Offices, Guildhall Square, Portsmouth, PO1 2AL Telephone: 02392 822 251 Rushmoor Borough Council: Council Offices, Farnborough Road, Farnborough, GU14 7JU Telephone: 01252 398 399 Email: customerservices@rushmoor.gov.uk Southampton City Council: Civic Centre, Southampton, SO14 7LY Telephone: 02380 833 000 Email: enquiries@southampton.gov.uk Test Valley Borough Council: Beach Hurst, Weyhill Road Andover SP10 3AJ Telephone: 01264 368000 Winchester City Council, Directory of Services, October 2013 (Updated Annually) 49 Notes 50 51 52 53