1700 Platt Crescent North Vancouver BC V7J 1X9 Telephone: (604) 987-5678 WELCOME TO JOHN & MARY’S PLACE Helpful Information For Our Visitors Please find below a couple of points that will help you to enjoy our non-smoking home the most. Page 1: GENERAL The key to the house is one key fits all: garage, back entrance and front entrance. Please turn the key to the left and then all the way to the right to open the door. If you leave the house for more than a few hours, we recommend locking both locks. We recommend not to feed the squirrels, as we nearly had them in the house a few times. You might hear them crawling up the outside walls but, no need for concern. Please collect the mail and put it in the den. We recommend to leave the inside entrance light on if you plan to return after dark. Also, the radio can be left on for noise distraction. Page 2: MAIN LEVEL Overview kitchen & back entrance Overview living room Page 3: FIRST LEVEL UP Guest Room Bathroom Master Bedroom Page 4: FIRST LEVEL DOWN Office Third Bedroom Linen Closet Bathroom Page 5: SECOND LEVEL DOWN Right hand side is storage room and deep freezer Left hand side sauna, laundry room and utility room Straight ahead family room Pages 6,7,8 &9: OUTSIDE Garage Other 1 MAIN LEVEL Kitchen Compactor: open bottom drawer, put in Paper Products, but no glass and no perishables please. Press start, will reset automatically. Garburator: in left sink; for soft food articles only; no bones. Run water, and then turn on first electric switch on the right beside the sink. Recycling: There are 2 garbage bins outside of the garage in the backlane (blue-paper, plastic and glass; black-others) Cupboard next to stove: -small mixer or whipper -can opener -small mixer, toaster Second Shelf; Right Hand Side: automatic garage opener; 2nd one will either be in the car or on the kitchen table Fridge: The usual top – freezer, the rest – cool storage Microwave: New (see instruction book underneath the unit). Stove: burners as indicated Bottom Drawer of Stove: Pans, muffin tins, cookie sheets. Dishwasher: Rinse dishes, put in dishwasher, fill detergent into receptacle, close, turn knob to “B” and close the door. Detergent under sink. TV: operates with remote Shelf above TV: has remote garage door opener to open it from the house, additional one is in the car. We thought we would make milk, bread, butter, coffee, tea and other items available to you so you do not need to go shopping right away. Help yourself to whatever you find, and if you do not plan to bake up a storm, there is no need to replace these items. Back Entrance Additional key for garage and house Closet, vacuum cleaner for built-in vacu system. White square outlets are at various places in the house. There is also a mini vacuum cleaner in the closet. Plastic placemats for patio table and clip-on weights for table cloth, (sometimes it gets windy around 5-6 p.m.) Living Room Blinds are electric, switches on right side. Red is up, white is down. If using dining room table, please use quilted sheet for protection, in linen closet. Leafs are in guest room closet. Stereo, tape deck and CD player are user friendly. The ipod we are still getting used to ourselves Above the stereo you will find the liquor shelf. Please restock what you enjoy. Silverware is in walnut box Fireplace has starter. The switch is on the right hand side of the fireplace at floor level. The damper has to be loose so it opens up and when the fireplace is cold, the chain can be pulled down and closed again. It needs to be hooked into the holding hole. We do not assume that you would need it in the summer. Built-in alarm system is switched off during your visit for your better enjoyment. Entrance The intercom system allows you to answer the front and back door from the kitchen and from the family room. Times have changed and we advise you not to open the door at night without checking. The intercom also connects the kitchen with the family room. 2 FIRST LEVEL UP Guest Room We have left a gift basket on the dresser for all the little things you might need during your stay. Please help yourself. If you find the guest room a little noisy, there are some silicone earplugs in the basket. Bathroom For your convenience, we recommend that you take showers downstairs, but upstairs bathroom also has a shower. If you use it daily, please clean it once a week, the rags are under the sink in kitchen. Hair dryer in left hand drawer. The medicine cabinet on left we have cleaned out for your use. Both bathrooms are equipped with security plugs to avoid electric shock. They are connected with the light switch and work in “on” position only. The water will feel a little soapy due to the water softener, it’s automatic and does not need any maintenance. All faucets, including washing machine, are hooked up to it. The humidifier, heat and air conditioner panel is between the guest room and the bathroom. Please leave left box (humidifier) as it is. Heat and Air conditioner Panel Left cool/off/heat Right hand fan/on/auto Round panel Degrees Celsius selected Lower panel Degrees Celsius present temperature We recommend that in summertime you leave the fan on, so that there is always some cool air running through the house. If you leave the panel on heat, it will give warm air. If you put it into cool, the air conditioning will kick in. We would like to ask you to please keep all windows and doors closed while the air conditioning is running; otherwise the motor will burn out. Master Bedroom The light switches beside the bed are touch sensitive only. They have no switches, but 3 light levels. One of the closets will be available for you, we hope it will offer ample of space. The telephone please leave hooked up, otherwise, messages would disappear and it would not take new messages. The answering machine in the bedroom is easy to handle. If the light is blinking, you can listen to the message by pressing play. It automatically rewinds when listened to. It will keep messages. 3 FIRST LEVEL DOWN My Office Please help yourself to various books in the library and you are welcome to use the desk. If you need to make long distance calls, outside of Canada and the US, you can inquire with the operator by dialing ‘0’. The operator can then let you know the charge so you can leave the amount of the calls made at departure. There are no long distance charges within the city of ______ and some surrounding communities. There are a total of 5 telephones in the house, but they all run through 1 line only. You can find additional information in the Yellow Pages in the phone book (either right hand drawer of office desk or lower drawer of china cabinet in dining area). Internet Use For Our Guest (Also see sheet by computer) 1. 2. 3. 4. 5. 6. 7. Push button on tower Turn screen on Computer will turn on eventually and show a screen that will ask you for a password Click on Internet Explorer To shut down click ‘start’ at the bottom of the home screen [a hidden bar will appear] Click ‘turn off’ in the ‘start’ menu Note: if you want access to our WIFI, go to your setting, click: username, Password: 1234asdf The Linen Closet Has towels,linens, table cloths, place mats, bathroom towels Bathroom Shower has a shower head, which keeps temperature level, even when water is used in other rooms. Carbon Monoxide Monitor As we have a gas furnace and water heater, we have installed an alarm between the bathroom and the 2nd bedroom. You can see the green light. It sounds different than the smoke alarm. If it should ever go off, please open the windows for fresh air. If it does come back on, please phone the gas company (see page 5 for the number) for a check up. 4 SECOND LEVEL DOWN There is a smoke detector above the door before going downstairs. Right hand storage room and deep freeze - we assume you will not need to utilize this room. Left side - sauna. Instructions beside the door. You are welcome to use the sauna. The light switch is by the door. It can also be used as a walk - in closet for anyone sleeping downstairs. It has a rack with hangers. Laundry Room Washer: Turn the button to 12 and pull out; regular cycle takes about 30 minutes. Dryer: Turn button to….minutes; press button to your right. Extra Kleenex and toilet paper, paper towels in cupboard in utility room beside sauna. Picnic basket on cupboard, utility room. Shoe polish and brushes – lower left hand cabinet, same room. The furnace has an electric air filter that zaps dust and insects and you can hear the noise through the heat outlets. This is normal. The filter has been cleaned and will run automatically. The main fuse box is in the laundry room and all switches are named. If any major problems arise, emergency number for the City of _______Electrical System is: 604268-2822. The main water switch is in the laundry room behind the water softener tank on the right hand side of the washer and has a red handle. The access to the main sewage line is behind the yellow shelving unit by the crawl space. That is in case the sinks or toilets start backing up. Emergency number for the City of ________ is: 604-268-1155, 24 hours, no charge. The hot water tank runs on natural gas, it is also in the laundry room by the furnace. Please follow the instructions in case you cannot get hot water; or else phone Atco Gas Ltd at 1-800-522-3447. The water softener resets itself and makes running water noises. It is automatic and nothing to worry about. Family Room The entertainment centre is still rather new, please find how to operate downstairs on the table: 1. TV; 2. Blu-ray DVD player. Explanations are in the family room on the table for easy use. If you would like to help yourself to the bar, again, please restock what you use. Ice trays are in the fridge below the sink. Basement windows are secured with bars and cannot be opened from inside. As our houses are made of wood, they can burn down very quickly. Save yourself and your family members first. The bars in the lower floor guest room cannot be opened. The escape is in the office, one level and right. Kids’ games are in wall cabinet (back wall, lower shelf) The couch also serves as a double bed pull-out The videos on the shelf are also for your viewing enjoyment. 5 OUTSIDE In Front of Garage The BBQ is run on propane and the on/off switch on the tank has to be moved to open, the rest are standard features. Please only use out on the patio. It’s important not to expose the tank to full sun for an extended period of time (over an hour). Therefore, we positioned it in the shaded area. Garage Garage door opener beside white door with green light. Garage door itself has beam light across the floor. Please do not block beam, or door will not close. Always watch that the door closes fully before driving off. In the garage you will find one bicycle (three more are in the shed back yard, see below), and one helmet for your pleasure use. Bicycle map is among other things in the basket. The chairs, lounge chairs, and umbrella are in the garage and are marked for easy access. For the white table on the back patio, we have a small clear plastic sheet and a yellow tablecloth for it can be found by the sun umbrella in the garage. There is a vacuum cleaner for the car, if necessary. Car (if applicable) Remote car key to unlock, press once driver’s door only/twice all door.s Fill unleaded gas only, (87 octane minimum). Use ‘D’ gear most of the time; the other gears as follows; o ‘3’ When going on uneven terrain, do not shift unless below 65 miles/105km o ‘2’ When going down steep mountain roads (not use for more than 25 miles/40km distance) o ‘1’ The car will only go into this drive with slow enough speed When going uphill do not hold the car balance with only the accelerator pedal. Parking brakes left of the brake, hold the brake pedal down with right foot and push the parking brake pedal with left foot, lifting left foot the brake will reset into release position. Do not put into reverse gear if car is still moving; it will damage the transmission axle. On steep hills put park brake on before shifting into park to prevent difficulty of shifting back into gear when car starts again. Do not force it into gear; have someone push the car a few feet and try again, if this happens. 1. 2. 3. 4. 5. 6. Do not run air conditioning long while in park; it will overheat system. You can adjust steering wheel. Car will advise, if windshield washer fluid is low (will show for 60 seconds). Car has cruise control. All Canadian cars have day running lights, they start and shut off automatically. Has automatic switch-off of all the lamps in and outside and the radio, if forgotten, to switch off (after 10 minutes). 7. Inside day-night time rearview mirror to use antiglare for traffic following. 8. Remote control for garage is in the middle of the driver’s side sun visor, (press the large button). 9. If car stalls or breaks down, phone AMA, AAAA or CAA road side assistance plan, if you are a member, in Vancouver 604-246-0606. 10. In case you have an empty battery, before jump starting, switch off all lights and radio. 11. Use remote jump start terminal separately from battery. 12. Work with flashlight, not matches or lighter. 13. Add re-booster to red + side of both batteries; the black-cable to unpainted metal engine part about 18’/45 cm away from dead battery and away from moving equipment. 6 Storage Shed It houses the lawn mower and 3 bicycles. (Mowing the lawn will only be necessary, if we discussed this ahead of time). The lawn mower runs on gasoline and the little red portable gas tank is on the right hand side when you come into the shed; please fill up outside on patio blocks only. In case the weather gets too warm and the yard needs to be watered, we have a built in sprinkler system with a panel at the back of the house; levers 1, 2, 3, 4, 5 (left to right). 2. 3. 4. 5. To water the back yard. To water either side of the house. To water right side of the front yard. To water left side of the front yard. Flower beds and flower pot in front as well as flower pots in back need to be watered with water hose. Hanging baskets need to be watered daily; can be pulled down and moved up again for easier handling. Flower beds and flower pots in front as well as flower pots in back need to be watered with water hose. Garbage pick up is on Fridays; garbage cans are in the backlane. Watch light beam on floor across the garage door, or garage door will not close or open properly. We hope this helps you to enjoy your stay at our home and we will leave message where we can be reached in case of an emergency. Phone numbers to remember: Police (Non-emergencies): 604-266-1234 Emergency: 911 Local calls are free of charge For cost of calls or calling car: dial 0 (operator) and ask for time and charges. They will call you back. For calling card: call direct 0, then dial country area code, etc. You will then be asked to type in your calling card number; Car insurance: Clay Robinson: 604-263-6424 House insurance: W.S. Management, Att: Russel Mitchell: 604-272-0028 Friends to phone for help: Daughter: Miranda & Son-in-law Andrew: 604-273-8202 Miranda’s Cell: 604-818-7123 Neighbours, left side, when facing front of house: Derek & Wendi Firth (children; Noah, 14 & Allison, 12): 604-293-1862 NEW Neighbours, right side: Have not met yet… 7 NOTE: WE WILL MAKE AVAILABLE: Clean bedding and fresh towels Left medicine cabinet One closet master bedroom or guest room closet Bicycle map 2nd garage door opener Letter of Authorisation, giving you permission to use our car. See necessary letter attached. We hope you have an enjoyable time in (city) at at our home. We are looking forward to finding the house as we left it. If you would not mind stripping the beds and take the used towels into the laundry room. We will make it a point to redo your beds before leaving. If your time permits, you are welcome to do the same. Thank you for your help and we wish you a safe trip home. SHOPPING AND OTHERS Most store hours are: 10:00 a.m.-6/9/11:00 p.m., Monday to Friday 12:00 p.m.-5/6:00 p.m., Weekends Sunridge Mall, 2525-36 Street (inside) for all major shopping Ph: 604-280-2525 Mon-Fri, 10:00 a.m.-9:00 p.m. Sat-Sun, 12:00-5:00 p.m. Nearest Post Office in Shopper’s Drugmart, 2525-36 Street Ph: 604-280-6676 Hospital (5 minutes from home): General Hospital, 3500-26 Avenue 8:00 a.m.- 12:00 p.m. Ph: 604-291-8555 Plumber: Dentist: Dr. Grace, Sunridge Mall Ph: 604-280-3232 Car Repair: ABC MOTORS, 1313, 36 Street (Service Dept) Ph: 604--207-6120 8 RESTAURANTS Fine Dining (reservations recommended) The Panorama Dining Room (city centre); 9th Avenue & Centre Street Breakfast, lunch and dinner (35 minute drive) Ph: 604-266-7171 Carvers at the Sheraton Hotel; corner of Barlow Rd & 32nd Ave. Ph: 604-250-3627 The Newport Grill; 247 Lake Bonavista Ave. Ph: 604-271-6711 Lunch, dinner and Sunday brunch. Great atmosphere at lakeside setting. (40 minute drive) Family Dining Earls; 3030-23 Street The Keg; 425-36 Street Prime Rib & Salad bar Swiss Chalet, 2840 Memorial Drive Great chicken, casual atmosphere, take-out Joey Tomatoes; Corner Barlow Rd. & 32nd Avenue Perkins; 30522-23 Street Tony Romas; 3010-23rd Street Ph: 604-291-6700 Ph: 604-235-5838 Ph: 604-273-7070 Ph: 604-219-8465 Ph: 604-219-0900 Ph: 604-242-7427 Chinese and Ethnic Food Along 32nd Avenue, east side of Deerfoot Rd.Trail to Barlow Rd., both sides Fast Food Many choices along 32nd Avenue More information on the kitchen table, further information can also be found in the Yellow Pages of the telephone book under alphabetical listings of restaurants and ethnic index Brunch on weekends, reservation recommended. The Coast Plaza Hotel; 1316-36 Street (10 minute drive) Chinese, evenings and Sundays, The Regency Palace; 328 Centre Street Underground parking from 4th Avenue Ph: 604-248-8888 Ph: 604-777-2288 9