Travel Agency Management Solutions, LLC
by Joselyn, Tepper & Associates, Inc. (JTA)
QuickTi me™ and a TIFF (U ncompressed) decompressor are needed to see this picture.
Your Path To Profitability
 Compare your financial and operating data against other
travel agencies like yours. Know and understand where you
are doing well as well as where you need improvement.
 Benefit from the data analysis insight of the industry’s top
management consultants.
 Network face-to-face with non-competitive travel agencies
similar to yours. They become your Board of Directors.
 Gain access to “Best Practice” ideas and TAMS member rates
on JTA consulting and workshops.
See what some of our members think of us.
“Personally I have never been any more enthused about this crazy
business that we are in. It seems as though some of the fog in
this industry has lifted and we can really see a brighter future
ahead. By really working on our business, with the help of TAMS,
the company is coming off of one of the most profitable years we
have ever had and this year has the potential to be our best ever
in spite of some low hanging clouds.”
“TAMS has been an important part of my life for the last ten years
and the quarterly meetings have always helped me focus on the
profitability of our business and well as providing a network of
1
colleagues around the country to share problems and
opportunities with.”
TAMS is a travel agency financial and operational data analysis and
comparison service. Subscribing travel agencies provide TAMS with
structured operating data on a quarterly basis and then subsequently
receive a report comparing their quarterly performance to a peer
group average. At this point some subscribing travel agencies meet
face-to-face with a small peer group of agencies to discuss their
performance and exchange operating ideas and information with the
intent of improving future performance. Dr. Robert W. Joselyn, CTC
(with Bruce B. Tepper, CTC backing up) facilitates networking
meetings, CITE. Members may also opt for a comparative report
without the peer group meetings.
Completely revised and updated this year TAMS offers two
categories of networking meeting memberships.
MEMBERSHIP
(Limited memberships available)
 Four quarterly comparison financial and operating reports.
 Three or four annual networking peer group meetings with a
maximum of 20 non-competitive agency owners. A members
"Board of Directors."
 Access to on-line “Best Practices” ideas and insights on marketing
and management issues.
 White paper research reports on issues such as service fee
comparisons, agency policies and much more.
 TAMS member consulting, training and workshop attendance
rates.
Platinum membership involves a US$375 set up and quarterly dues
of US$395. Dues include quarterly meetings but not travel and
lodging expenses. SIGNATURE SPECIAL: Enter your data for four
2
quarters and attend all meetings and Signature will reimburse
half of your annual dues for your first year.
TAMS™ Report
Quarterly Benchmark Data Comparisons
Profit Measures






Operating Profit (BOT)
Operating Profit – Yield On Revenue (BOT)
Operating Profit – Yield On Sales (BOT)
Operating Profit (AOT)
Total Profit (inc. non-agency rev. & exp.)
Owner compensation & business support
expenses.
BOT = Before owner take out AOT = After owner takeout
Agency Product Sales Profile




Air Sales (% of sales)
Cruise Sales (% of sales)
Tour Sales (% of sales)
Rail Sales (% of sales)
 Group Sales (% of sales)
Agency Product Revenue Profile




Air Revenue (% of revenue)
Cruise Revenue (% of revenue)
Tour Revenue (% of revenue)
Rail Revenue (% of revenue)
 Group Revenue (% of revenue)

3
Period Air Revenue Analysis








ARC/BSP Revenue per tkt
Non ARC/BSP Revenue per tkt
Total Air Revenue per tkt
Air Revenue/tkt inc. fees
Yield on ARC/BSP Sales
Yield on Non ARC/BSP Sales
Yield on Total Air inc. fees
Override Yield on Total Air
Cruise Revenue Analysis
 Revenue per Cruise Sold
 Commissions per Cruise sold
 Overrides per Cruise Sold
 Service Fees per Cruise Sold
 Revenue Yield on Cruise Sales
 Percent Cruise Sales – Preferred
Tour Revenue Analysis
 Revenue per Tour Sold
 Commissions per Tour sold
 Overrides per Tour Sold
 Service Fees per Tour Sold
 Revenue Yield on Tour Sales
 Percent Tour Sales – Preferred
Hotel, Rental Car Revenue, Rail &
Insurance Analysis
 Hotel Revenue per Booking
 Rental Car Revenue per Booking
 Revenue per Operating Group
 Revenue Yield on Group Sales
 Rail Revenue per Booking
 Revenue Yield on Rail Sales
 Insurance Revenue per Policy Sold

4
Employee Productivity Measures (+ Web sales)
 Revenue per FTE Agcy Employee
 Revenue per FTE Agcy Sales Employee
 Revenue per IC
 Revenue Yield on IC Sales
 Transactions per Acct. Dept. Employee
 Revenue per Mgt/Support Employee (FTE)
 Revenue Yield on Web Sales
Employee Compensation
Expense Analysis
 Total Personnel Expense as % of Revenue
 Management Compensation as % of Revenue
 Agent Compensation as % of Revenue
 Accounting Compensation as % of Revenue
 Other Employee Compensation as % of Revenue
 Employee Inc./Bonus as % of Revenue
 IC Compensation as % of Revenue
Employee Benefits, Training & Education
 Health Insurance as % of Revenue
 Retirement Plan/Expenses as % of Revenue
 Training & Education/FAMS as % of Revenue
 Training & Education/Seminars as % of Revenue
Expense Analysis (Promotion,
Accounting, Agent Errors &
Automation)
 Total Promotion
 Promotion as % of Revenue
 Total Accounting Expense
 Accounting Expense as % of Revenue
 Total Agent Errors
 Automation Expense
 Automation Expense as % of Revenue
5
Expense Analysis (Auto Exp.,
Bad Debt, Bank Fees, Consortia)







Automobile Expense
Auto Expenses as % of Revenue
Bad Debt Expense
Bank & Credit Card Fees
Bank/CC Fees as % of revenue
Consortia Expense
Consortia Expense as % of revenue
Period Expense Analysis (Dues &
Pubs., Legal & Consulting, Occupancy,
Postage +)
 Dues & Publication Expense
 Dues & Publication Expense as % of Revenue
 Legal/Consulting Expense
 Legal/Consulting Expense as % of Revenue
 Occupancy Expense
 Occupancy Expense as % of Revenue
 Postage + Expense
 Postage + Expense as % of revenue
Expense Analysis (Printing, Supplies,
Telephone +, Other travel)








Printing Expense
Printing Expense as % of Revenue
Supplies Expense
Supplies Expense as % of Revenue
Telephone Expenses
Telephone Expenses as a % of Revenue
Other Travel Expense
Other Travel Expense as % of revenue
…and more.
6
For additional information and/or an
informational CD and interest in
becoming a member contact:
Dr. Robert W. Joselyn, CTC
Phone: +1 (480) 443-0098
E-mail: rjoselyn@joselyntepper.com
7