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Strengthening Organizations, Strengthening Communities
BUILT ON TRUST ASSESSMENT SCALE
Purpose
This scale assesses the key aspects of trust in a group or organization.
Benefits
When used with a group that shares a common experience, this assessment scale can be a great tool to help
identify what aspects of trust are working well for your group or organization and what might need attention.
This scale can be used for a group or organization (i.e., the bonding form of social capital) as well as adapted
to assess the trust levels of two or more groups or organizations working together (i.e., the bridging form of
social capital).
Instructions
Following is a list of statements about your group or organization. Please indicate your level of agreement
with each statement by circling the corresponding number. When you respond to the items, think about your
group or organization and answer honestly and without thinking too deeply on any one item. Go with your
first instinct; it’s usually the most accurate. Some statements are strengths and others are weaknesses; please
be careful to adjust your responses accordingly.
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Built on Trust
Below is a list of statements about your organization. Please indicate how much you agree with each statement by
circling the corresponding number. Some statements are strengths and others are weaknesses; please be careful to adjust
your responses accordingly.
Please rate the following items…
1. There is an atmosphere of authentic mutual
trust in our organization.
2. If there was something seriously wrong in
our organization, I am confident someone
would communicate our concerns.
3. Everyone in our organization has a clear
sense of our vision.
4. Our communications end in closure
regarding next steps and what tasks need to be
done.
5. Our communications end in closure
regarding who will take the next steps.
6. Our communications end in closure
regarding when the next steps and tasks will be
done.
7. Our communications end in closure
regarding how to do the next steps and tasks.
8. People in our organization are afraid of
taking risks.
9. If I were troubled by something regarding
our organization, I could safely discuss my
concerns with my colleagues.
10. If I were troubled by something regarding
our organization, I could safely discuss my
concerns with the Executive
Director/Administration.
11. If I were troubled by something one of my
colleagues did, I could safely approach them
with the issue.
12. If I have a thought/idea different than
others, I can safely contribute my thought
during the discussion.
13. If I have a thought/idea different than
others, I can safely share my thought with
someone after the discussion.
14. I am very comfortable receiving help from
others.
15. There is an atmosphere of “what can we
learn from this” when things do not go as
expected.
16. Conflict is handled openly.
17. Conflict is handled in a timely manner.
18. Projects have clear outcomes.
19. Projects have clear action steps.
Please rate the following items…
20. Projects have clear intermediate milestones.
21. My colleagues “walk the talk” regarding our
Strongly
Disagree
1
Disagree
Neutral
Agree
Strongly Agree
2
3
4
5
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5
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5
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5
1
1
1
1
Strongly
Disagree
1
1
2
2
2
2
Disagree
3
3
3
3
Neutral
4
4
4
4
Agree
5
5
5
5
Strongly Agree
2
2
3
3
4
4
5
5
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organizational values.
22. The Executive Director/Administration
“walk the talk” regarding our organizational
values.
23. Communication in our organization is
effective.
24. Communication in our organization is
timely.
25. If there was something seriously wrong in
our organization, I am confident most of us
would seek ways to help.
26. A “them vs. us” dynamic within our
organization interferes with our work.
27. A “them vs. us” dynamic with our external
partners interferes with our work.
28. There are unspoken barriers within our
organization that make it difficult to get our
work done.
29. When I make a commitment, I am
confident I will be able to fulfill that
commitment.
30. I am confident that others will follow
through on commitments they make.
31. I am reasonably sure no one I work with
harbors resentment or serious unspoken
disagreement with me.
32. Everyone fully shares the risks of change
within our organization.
33. We do a good job of recognizing individual
contributions.
34. We do a good job of recognizing team
contributions.
35. You can get in trouble if you voice
concerns in our organization.
36. A good job is done of addressing marginal
performance.
37. Our work is done to the satisfaction of our
external partners.
38. The commitments made to external
partners are done on time.
39. The norms of our organization effectively
facilitate closure and commitment.
40. This assessment is a 100% positive
opportunity to provide feedback to our
organization.
41. My responses are 100% authentic to how I
really feel/believe.
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Comments:
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