Southport & Ormskirk Hospital NHS
Trust
Providing safe, clean and friendly care
Strategy for the
Library
Information
Service
2012 – 2014
Review: September 2013
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Contents
Introduction
Key Achievements 2010-11
Library mission & vision
Aims
Objectives
Library Statistics
Stakeholder Map
Key Areas
PEST analysis
SWOT analysis
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Introduction
The purpose of this document is to provide a framework for the delivery and
development of NHS library information services provided by the Southport and
Ormskirk Hospital NHS Trust. The Hanley and Sanderson Libraries are available to
all staff working for the NHS in the Southport and Ormskirk area. In total is this
potentially circa 7000 staff and students. The libraries also provide services for
nursing and medical students on placement in Southport and Ormskirk
There have been a number of key developments over the past year, notably:
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Continuing national re-organisation of NHS
Movement towards an Integrated Care Organisation for Southport and
Ormskirk
The merging of Medical Education and Training Departments
Dr Geraldine Boocock, Medical Director, appointed as Chief Knowledge
Officer for the Southport and Ormskirk NHS Trust
Changes to our service level agreement with the University of Central
Lancashire
Key achievements 2010-11
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Hanley Library extended to include an IT training suite with Smart board and new
quiet study room
IT and Literature Searching training programme developed and extended to
include targeted tutorials for departmental and speciality staff groups in the
Southport and Ormskirk Learning Resource Centres.
Electronic current awareness services further developed, including electronic
tables of content
New electronic resources purchased following extensive staff and student
consultation. New purchases include Medline with full text, Royal Marsden
Hospital Manual online, British Journal of Anaesthesia and Journal of Bone &
Joint Surgery (British).
24 hour access arrangements changed to proximity access system in partnership
with Facilities Department and monitored effectively on both sites
Self service circulation system installed on both library sites. This enables staff
and students to issue, renew and return books on a 24 hour basis.
Active consultation with users and non users via focus groups and email.
23 Samsung Galaxy Tablet PCs made available for loan. Expertise on loaning
mobile technology shared with library colleagues in the North West.
New LCD screen fitted at the Hanley Library to promote library services
Number of PCs available for users increased to from 21 to 37 across the two
library sites.
New quiet study room at the Hanley Library
Library Service actively promoted at all staff and student inductions in this Trust
and other Trusts.
Focus Groups for F1 Doctors, Medical Students, District Nurses and Speech &
Language Therapists
Library book stock extended and enhanced. Reference collections updated on
both sites. Complete collection of Medivision DVDs purchased.
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Promotion of library services via Learning Champions within the Trust
Library mission & vision
Mission:
To provide an integrated, dynamic, cost-effective and responsive library and
information service for the clinical decision making, education and research
needs of all involved in patient care.
Our local mission for library services mirrors the vision for “A strategy for NHS library
information services development in the North West:2009-2014”. This states that in
order “to ensure that best evidence underpins every clinical, commissioning and
policy decision, all North West NHS staff and students will have the opportunity to
use world class library information services. These will offer the services and
resources that support their knowledge needs regardless of their location, job
function or time of day.”
The library and information service aims to positively contribute to the provision of
evidence-based healthcare by providing current, accessible and timely resources and
services to all Southport and Ormskirk Hospital NHS staff & students.
The Southport and Ormskirk Hospital NHS community comprises a number of groups
with differing needs and interests. Diverse services are required to meet these needs
and priority will be given to user centred services.
In particular the Library will support the following areas of activity:
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Education and Training for all grades and categories of staff
Continuing development of all grades and categories of staff
Clinical governance
Clinical and management decision making
Promotion of evidence based practice
Searching of the knowledge base
Research and development
E-learning development
Assumptions underlying the Mission Statement and Vision:
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All services will support a culture of learning within the organisation
Services will promote the use of evidence based sources of information
All staff & students will be aware of library services
Quality will be a key theme in the provision of services
User & non user views will be taken into account when service planning
Library staff will have access to continuing professional development that meets
the needs of the team and service
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Electronic media and technology will be exploited fully to provide point of need
access to all library services at anytime of the day or week
Library services will be adequately funded in order to develop services
Aims
1. Extend access to library information services to all NHS staff and students
regardless of their location job function, or time of day
 Current library information service access levels for Trust staff and
students will continue to be researched and defined both in terms of staff
location and staff group
 24 hour access will be maintained for all staff and students on placement
 Services and facilities for users with special needs will be improved and
access audit recommendations will be implemented
 Distributed electronic services e.g. NHS Evidence and Map of Medicine,
will be identified as vehicles to improve access to library information
services
 Further E-learning opportunities will be introduced into the library service
 All trainees are to be aware of how to access the required websites to
assist in patient care and/or their education, training and development
(advisory recommendation following Mersey Deanery Annual Assessment
Visit, 23rd March 2012)
2. Ensure both multidisciplinary resources and services are available to meet
the knowledge requirements of all NHS staff and students
 The Sanderson and Hanley Libraries will be further developed as
multi-professional services available to all involved in patient care.
 The Trust Library Service will continue to spearhead the integration of all
existing and planned library services on the Ormskirk and Southport
Hospital sites.
 Trust staff information and knowledge requirements will be evaluated
 Access to NHS Evidence and other electronic resources will be promoted,
especially through National Libraries Day and World Book Night.
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 The Trust Library Services Manager will explore patient managed care
with the integrated care teams when developing their new clinical
pathways, mainly by giving advice and practical help in finding resources
3. Design and deliver an “expert service” that supports the information needs
of all NHS staff and students
 The service requirements of all staff and students will continue to be
researched and analysed
 A gap analysis of service requirements against service provision will be
produced
 a programme for implementing a range of services will be developed
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Objectives
1. Build partnerships to develop integrated library information services
 Partnership opportunities will continue to be identified, and existing
partnerships will be strengthened, especially with Liverpool University, the
University of Central Lancashire, Edge Hill University, Central Lancashire
PCT, Lancashire Care NHS Foundation Trust and the local public library
services of Sefton and Lancashire.
 Existing service level agreements will be developed for optimum
advantage to NHS staff
 Partnership arrangements will be reviewed on a regular basis
2. Provide access to professionally qualified and trained staff who are skilled in
the delivery of expert library information services
 We will continue to develop a personal development plan for each
member of library information staff
 We will ensure that all library information staff are appraised annually
 We will review the skill mix of library staff
 We will ensure that expert advice is sought when new library information
staff are recruited
 We will ensure access to a professional librarian during the publicised
opening hours at the Sanderson Library and the Hanley Library
3. Establish a culture of continuous quality evaluation and improvement at
every level within library information services
 Utilise the Library Quality Assurance Framework as effective management
tools for the continuous improvement of library and information services
 Research and evaluate links to quality organisations such as Improving
Working Lives, Investors in People
 Benchmark against examples of best practice
 Further development of qualitative and quantitative procedures, including
performance indicators and service level agreements
 Continued monitoring and development of customer feedback procedures
4. Develop a marketing programme
 Customer research and analysis procedures will be further developed
using the principles of Evidence-Based Librarianship
 Work will continue on determining the customer base including staff
groups and geographic location
 Promotional options will be investigated, and in particular promotions
linked to NHS Evidence, National Libraries Day and World Book Night
 All marketing initiatives will be monitored for effectiveness
 Develop new ways of communicating with and serving the library and
knowledge needs of ICO staff working beyond the bounds of the two
acute hospital sites
5. Establish recurrent funding that enables the delivery of library and
information services
 Existing funding streams will be reviewed
 Funding levels will be reviewed annually, taking into account the cost of
new service development
The Library will support a culture of learning
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Book loans will be increased by 5% by December 2014
Library membership will be increased by 5% by December 2014
Journal usage will be monitored and subscriptions rationalised
Document delivery requests will be satisfied within 3 working days
Knowledge management principles will be used to promote learning
The Library will actively promote evidence based practice
 The number and quality of training sessions will be maintained
 The training programme will continue to be integrated into organisational
training programmes
 The impact of training on evidence based practice will be continually
assessed and monitored
 The alerting service tailored to individual needs will be further developed
 The library service will continue to be represented on the Evidence Based
Practice Committee
The Library will provide a cost effective service and will have clear budgetary
policies and procedures
 Document delivery service costs and charges will be continually reviewed
 The Library will have a clear audit trail for all expenditure and income
generation
 Future funding streams will be identified.
The Library will provide a quality service that takes into account user needs
 The Library Service will aim to be in the top quartile of North West
Libraries as measured by the Library Quality Assurance Framework.
 Standards of service will be further developed and publicised.
 A user survey will be carried out by the end of March 2013
 The electronic manual of policies and procedures will be further
developed.
All library services will be accessible to all users
 Both libraries will be further developed as a multi-professional service
available to all involved in patient care.
 The service will aim to spearhead the integration of all health library
services in the Southport and Ormskirk area
 24 hour access will be maintained for all library users
The Library will work in partnership within the host organisation, across
sectors, locally, regionally and nationally
 Service level agreements will be further developed and will be effectively
implemented.
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Stakeholder map
*
Edge Hill
University
Central Lancashire
Primary Care Trust
Lancashire Care
NHS Foundation
Trust
Liverpool
University
University of
Central
Lancashire
Trust Library
Service
Southport &
Ormskirk
Hospital NHS
Trust
Education &
Training
Department
Health Care
Libraries Unit
Library Users
LIHNN
Library staff
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Key areas:
Clinical
governance
E-learning-
Research &
Development
Information
for Health
Trust Library
Service
A strategy for
NHS library
information
services
development in
the North West;
2009-2014
Organisational
development
Knowledge
management
North Western
Deanery
and
Mersey Deanery
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PEST analysis
Political:
Re-organisation of the NHS
North West strategy for Health Care Libraries
Social care
Private healthcare providers
Local implementation strategies
Strategic Health Authority
National Institute for Clinical Excellence
Economic:
Changes to funding streams
District wide library services
Service level agreements with partners (Central Lancashire PCT, Edge Hill
University , University of Central Lancashire)
Regional purchasing agreements
National purchasing agreements
Social:
Clinical governance
Continuing professional development
Life long learning – for all staff groups
Multidisciplinary education
Problem based learning
Curriculum developments
Patient choice
Work patterns – part-time, flexible etc
Knowledge management
Technological:
LIHNN website developments
NHS Evidence developments
E-journals
E-books
Increasing use of the internet
Use of tablet PCs and e-readers
E-learning
Advances in medicine – genetics, drugs, equipment etc
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SWOT analysis
Strengths:
 Multidisciplinary book stock at
both libraries
 Good partnership working with
Edge Hill University, University of
Central Lancashire, University of
Liverpool and Central Lancashire
PCT
 Staff expertise
 Intranet & internet sites
 Training programme
 Core services
 Databases
 NHSmail access
 24 hour access and self issue and
return for all staff and students
Opportunities:
 Electronic information
 Technological advances
 Regional & national purchasing
 New partnerships
 Staff expertise
 District wide library services
 Knowledge management
 To further raise the profile of
Library information services
within the Trust
 To further develop quality
mechanisms & standards of
service
 Rationalisation of education and
training buildings
Weaknesses:
 Funding streams need to be
strengthened
Threats:
 Other libraries/information
services
 Decline of funding for Acute
Trusts
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